8 Helpful Votes
Sail Date: April 2015
Appalling, disorganised boarding....if I want a quarter glass of paintstripper prosecco I will sail Celebrity. Front line staff were for the most part very good,, but little effort made to learn customer names. Our Butler was too good ... Read More
Appalling, disorganised boarding....if I want a quarter glass of paintstripper prosecco I will sail Celebrity. Front line staff were for the most part very good,, but little effort made to learn customer names. Our Butler was too good for this ship, and was a complete star....Very flexible and accommodating. Our Grand Suite had a very usable, cleverly thought layout, but was let down by a tired and unimaginative decor, with lots of scuffs/stains/minor damage to both indoor and outdoor furniture. The suite was particularly quiet, and the fact that the adjoining suite (that would have been used to make this Grand 2 bedrooms) was unsold and unoccupied with no risk of noise through the adjoining door. This was pointed out to the very defensive Hotel Manager who seemed somewhat ineffectual. Food ranged from inedible to very good - Stars food concept and quality needs a radical rethink. Pool Grill was very average. Main dining room was fairly consistent with some very good dishes, and the always available gelato / cheese menu is a great idea. Seishin was a highlight with great food and staff. The downers foodwise were Le Champagne (I would have insisted on a refund had it not been included in our suite benefits), and a really poor afternoon tea. Bread and pastries were pretty dire in all venues.....on the upside I kept the carbs in check! Cruise Director Moss Hills was a star, and the entertainment was passable (unusual for a small ship)....The jazz duo in Stars were a particular highlight. The new boutiques were a waste of space - the lovely staff were always eager to chat but rarely sold anything other than passengers spending OBC. The pool area, and area to the aft of the observation lounge was populated by chain-smoking alcoholics who made the areas unusable. All in all this crossing was a wildly inconsistent experience, with a complacent management team. People watching on board made up for many of the shortfalls. Read Less
3 Helpful Votes
Sail Date: April 2015
Simply put: Way over priced for the value received. The service was OUTSTANDING. The wait staff and bar staff were superior. The food was mediocre and too eclectic for our taste. Italian offerings were named right but over-presented. ... Read More
Simply put: Way over priced for the value received. The service was OUTSTANDING. The wait staff and bar staff were superior. The food was mediocre and too eclectic for our taste. Italian offerings were named right but over-presented. It is not a ship to trans-Atlantic on. Sea days were boring. The weather did not cooperate. We were disappointed that there was no "Plan B" for missing the Azores, instead we endured 8 days at sea. The stateroom personnel, Butler, maid and attendant were most supportive during our illness and catered to our every whim. THE ENTERTAINMENT WAS THE MOST SPECTACULAR WE HAVE WITNESSED ON ANY SMALL SHIP. Production numbers rival the best we have seen on any cruise. The Voices of Silversea were a treasure to see and hear. They would be the primary reason we would ever return to Silversea. The "Suite" was overstated in the brochure and differed very little from the mini-suites on Princess. My wife traveled with a Power Chair. Despite my coordination with Silversea, they were not prepared or adaptable to moving the chair on and off the ship except at embarkation and dis-embarkation. Off deck 5 they had a ramp but never offered to put it in place for us to go ashore. Off deck 3, the ramp was severely ridged and challenged even the ship personnel to move the chair Read Less
3 Helpful Votes
Sail Date: March 2015
This was my first time on this ship AND i will be back BUT. PRO'S I expected much more for the money we have payed and what others were talking about. The ship is beautiful spotless and alot of quiet time spaces. very nice ... Read More
This was my first time on this ship AND i will be back BUT. PRO'S I expected much more for the money we have payed and what others were talking about. The ship is beautiful spotless and alot of quiet time spaces. very nice food choices. The restaurant was our favorite. My husband liked the Italian. . Lovely lovely surroundings. CONS. I have been on the Cunard the THE GRILLS , people who have this special service recommended it. I would ssay the SIOLVER SPIRT is like a big GRILLS> BUt, i must say the butlers were not attentive meaning ours. I heard others complain. I had to ask several times for tea. I had requested and this was not meeet on a daily basis. THe restaurant s the Rock is great,but the table was not cleaned after all of the grease from the live cooking. ( this was so sad). The food was delicious but who wants to be covered in grease on the table. The restaurant again was our favorite., BUT the waiters would forget and leave you unattentive. We change several times to another table, where we recieved great seervice. I must say there uniforms were sometimees dirty. There were spots on their ties. I guess there is no inspection. I just expected premier service in the look and there attire, shamefull i would say. The music duo in the rocks or lunch by the pool was ok, we must of heard the same 10 songs over and over. God was this annoying. Sometimes it is sooh hard to sit on a cruise and hear the same songs for 17 days. The tours, was lucky because the tour people at the desk did not not now alot of information about the tours. They were very poor. I think SS should go on some of thises tours first before they send us. I am talking about the Mexico tous mainly they were AWFULL at best. The otheres were great. The mexico tours were selling us real estate and telling us to come back and buy, really. I thought that the guests should have dress a little better than sloppy attire and try to evade dressing up on formal nights. I hope IF i choose this ship things will be better. There was alot of repeated custmers that said that SS is not the same, tooo bad. Read Less
9 Helpful Votes
Sail Date: February 2015
This will be as hard for me to write as it will for Silversea fans to read and I will try to be as objective and fair as possible in my comments. But when you've had an unhappy experience the devil is in the detail so while some of ... Read More
This will be as hard for me to write as it will for Silversea fans to read and I will try to be as objective and fair as possible in my comments. But when you've had an unhappy experience the devil is in the detail so while some of you may think I'm being too harsh or unreasonable and many more will disagree with me I'm going to give my honest opinion from the perspective of a Silversea first timer writing as an experienced cruiser with Crystal, Regent and Seabourn. Our first criteria when choosing a cruise is the itinerary so when I saw this Silversea Auckland-Melbourne trip it seemed ideal and the perfect opportunity to sample Silversea for the first time. These "top four" companies all aim to provide more or less the same product so while they offer a similar overall experience, their differences can make or break our enjoyment. I'm afraid ours was broken. Put simply, this was not a happy ship. That elusive atmosphere of people relaxing, socialising, making new friends and generally having a great time was missing and, apart from a few notable exceptions, too many were aloof, unfriendly, unapproachable and sometimes downright rude. There were impenetrable "cliques" who clearly regarded even a friendly "good morning" as intrusive. The uneasy mood applied to some of the staff and crew too and service seemed slow and disorganised, even chaotic at times. One got the sense they sometimes lacked proper training or supervision so that cheerful "spark" was missing and morale seemed low. The Ship : Clean and well maintained but the drab brown/maroon Art Deco theme makes the interior spaces and public rooms seem dark and enclosed. Any natural light is absorbed by the decor which doesn't help the overall ambiance. This is a matter of personal taste of course but we didn't like it. None of the public rooms were especially appealing or welcoming and there is a marked lack of natural light everywhere. The small, cramped theatre in particular is very gloomy. The artwork, some for sale at ridiculous prices, was uninspiring. Overall 7/10 The suite : Spacious with plenty of storage but again it was rather dark and dreary. Comfortable bed but no clock near it. The flat screen TVs recessed behind the mirrors are a big Minus. Poor visibility and watching yourself watching TV (especially in bed) is extremely distracting. Eeeeek! The remote control was very temperamental and you had to be at exactly the right angle for it to work. Good movie selection but the other news-only channels were limited and boring. Bathroom has a welcome full size tub and roomy separate shower stall with a great overhead cascade shower head and good water pressure. The sink design is impractical and the fiddly tap very annoying. Generous verandah. Overall 7/10 The Staff : Superficially smiling and friendly but they just didn't seem happy and on a couple of occasions were downright surly. Service was woefully slow and/or disorganised sometimes for no apparent reason. One just got the impression there was chaos behind the scenes and they were not pulling together as a "team". We still don't see the point of Butlers and on the rare occasions we needed to call ours it was hit and miss whether he responded. The cruise director, Don Fluke, was practically invisible and we never saw him around and about except during super competitive (as usual!) trivia and MCing the evening show. A good CD should be aware of the general "vibe" among his pax and be proactive in ensuring any problems addressed quickly. He should at least get out there and engage with people. I'm afraid this one wasn't doing that - he just wasn't around, only the occasional voice over the tannoy. Other senior staff and officers were equally elusive compared to others we've known. Overall 7/10 The Passengers : We met some delightful people we now consider friends, but the overall demographic was most definitely Grumpy Senior and trying to even make polite eye contact with many of them was impossible, let alone strike up a conversation. They just didn't want to know. Maybe the rotten weather and rough seas affected their ability to relax and enjoy themselves or maybe they were just snobs but it certainly put a real damper on the whole trip for us. Even when the weather improved, the sour attitude of many pax didn't. Get over yourselves and lighten up people! Overall 5/10 Dining. : the main Restaurant is pretty much what you'd find on any ship like this. Service was efficient enough but slow and it was sometimes difficult to explain special requests, eg, sauce on the side. La Terrazza, complete with traditional intimidating maître d' is the busy but dark and gloomy breakfast buffet and lunch venue and then becomes a booking only Italian restaurant for dinner, very much like the Regent Sette Mari concept. The Pool Grill serves the usual burger-type fare through the day (but no salad buffet) and then offers a Hot Rocks "cook your own" system for dinner, again you have to pre-book. There is no light supper or snack facility in the evening apart from Room Service. I suspect this move away from buffet dining generally is more about strict portion control and cost cutting than what the customers want. We didn't try the specialist restaurant Seishin so can't comment but we were given a surprise booking we hadn't asked for at Le Champagne. We were also given different bookings to those we'd asked for or at different venues to those we thought we'd booked. The whole booking system was a shambles. In any event I was told by a Silversea regular that people book everything they can on day one and then don't bother to turn up or cancel so there seem to be empty tables in "fully booked" venues. The Food. : Very average, and some very obvious cost cutting in evidence everywhere. It just lacked the Wow factor. I don't consider a dollop of tomato ketchup on three semi frozen prawns and watery lettuce a "luxury prawn cocktail", or a few lumps of rubbery Edam a "cheese selection". As for the cold, soggy "classic Silversea burger", I've had better McDonalds. Having said that we aren't foodies and and eating isn't the purpose of cruising for us so while the uninspiring, bland, over-sweet repetitive menus with few choices and meagre portions were disappointing, it wasn't a disaster. We didn't risk the lunchtime sushi which had obviously been prepared well in advance and didn't look especially fresh or appetising (or safe). And a quick question: why do we have to place a special order for simple breakfast toast? Were Noro precautions in place? If so, nobody told us. Wines were limited and average at best and it was very hard to get a straight answer from the sommeliers exactly what choices were available, let alone a real wine list. Overall 6/10 The Entertainment : Competent but predictable and boring. A 10pm start for the production shows is way too late after a long day of busy excursions so we missed most of them. Or maybe we just aren't the party animals we used to be! However, the entertainers in the bars and other more intimate venues were very talented and enjoyable. The enrichment lectures were OK. Overall 7/10 Excursions : We only did a couple but they were well organised and interesting. There seems to be enough flexibility in the system to change/cancel bookings at short notice which is a Plus. Overall 8/10 Casino : We aren't gamblers, didn't use it and so can't comment but it appeared to be closed or practically deserted most of the time. Shops : Large space dedicated to jewellery/watches and a shop selling high end cosmetics, perfumes, handbags and limited clothing. Useful things like basic toiletries, toothpaste, deodorant etc were kept hidden away in a cupboard so you had to ask for assistance. No Silversea merchandise (pens, hats, etc) available as far as I could see. Clothing prices were outrageous, $200+ for a cotton teeshirt anyone? Overall 5/10 And speaking of outrageous, let's talk about the Internet : Various packages available, all expensive. The basic Pay As You Go charge is 50c per minute. This is pure extortion, there's no other word for it in this day and age. The actual system was very unreliable anyway which makes the price even more outrageous. There was no IT assistance available except for 1 hour per day from a bored and distracted crew member who obviously thought he had better things to do. Overall 3/10 Embarkation was a breeze and took 10 mins max. Disembarkation was a 2 hour ordeal caused by bad organisation. Overall 5/10 So, did we have a good trip? Any time spent on a ship is good so in that sense we enjoyed it. The Silver Spirit handles rough seas very comfortably which was just as well because we did have some lumpy weather, although the 2-day crossing of the notorious Tasman Sea was unusually calm. But I'm afraid we were left feeling very disappointed, and yes, ripped off, as were quite a few other pax we managed to strike up a conversation and compare notes with. One couple on the whole LA-LA 64 day round trip were already wondering if they had made a huge and expensive mistake, and another was ready to jump ship well before their final destination. I don't believe we have unrealistic expectations, nor are we picky, high maintenance complainers but if something just isn't right we will say so, especially when we know other cruise lines can do it so much better. Every cruise line has its loyal followers so I'm sure my comments won't be well received by some but after this experience we won't be cruising with Silversea again, no matter how tempting the itinerary. It's back to Seabourn or Regent for us.   Read Less
1 Helpful Vote
Sail Date: January 2015
This was our second cruise on Silversea, the first one was 10 years ago on a smaller ship. We had enjoyed that one and thought to return to the line after several great cruises on Crystal. We will not cruise Silversea again, I'm sorry ... Read More
This was our second cruise on Silversea, the first one was 10 years ago on a smaller ship. We had enjoyed that one and thought to return to the line after several great cruises on Crystal. We will not cruise Silversea again, I'm sorry to say. Things we liked: Cabins are wonderful, large, well-laid out and very clean. Public spaces are comfortable and very accessible. Pool area is inviting, well-serviced, comfortable. Le Champagne restaurant was delightful and food was very good. Worth the extra charge. Things we didn't like: Food was good but repetitive and dull. Dessert menu, which was largely ice cream, did not change during almost 3 weeks of travel. Always the same. Enrichment speakers, with one exception, were second rate. A community college professor (Latin American history) and a retired dean from a small college in Minnesota, who spoke on national security. Neither were particularly well known or accomplished in their fields. No destination speakers to prepare us for visits to interesting countries and sites. Particularly missing since this was sold as a trip thru the Panama Canal was anyone who could give history, context and future plans about the canal. During the transit, Canal staff was on board and did a good job of pointing out sites as we passed but little history. The lack of good speakers was especially problematic in that nothing else was substituted for activities. You know you are in trouble when "Footprint Analysis" is the only listed afternoon event on the program for 6 of the sea days. I note that passengers on the subsequent cruise reported that the ship chose not to show the Super Bowl due to cost. We were told the same thing when a group of us asked if the ship might broadcast the NFL playoff games. Can't afford it, the CD said. Entertainment was fine, especially the resident group of Silversea Artists. However, no effort to capture the local flavor or Latin american vibe of the trip with entertainers from the areas visited. In Summary, the trip seemed like a 3 week stay in a well-decorated but pretty dull country club, which could have been located anywhere in the country. No feeling of the areas visited. No sense of excitement or vitality. Certainly the larger than usual number of sea days added to the challenge but also created opportunities to add interest to the enterprise. I should note that we were not the only passengers who were disappointed in the trip as there seemed to be a continuing undercurrent of conversation about shortcomings of the trip among many first or second time cruisers. Most agreed with us that it was a pretty ordinary event and did not reflect value for the very high cost.   Read Less
9 Helpful Votes
Sail Date: September 2014
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I ... Read More
My husband and I have just arrived home from a wonderful cruise holiday celebrating our 25th Anniversary. I am not one to "share" my thoughts on forums, but I must admit that I found it so very helpful reading the reviews that I thought it important to most our own thoughts on our recent cruise with Silver Seas, Silver Spirit. I am not a professional writer so I apologize in advance to the academics who find my thoughts a bit scattered :). I thought it would be helpful to compare the two Luxury ships of Seabourn Sojourn and Silver Seas Silver Spirit as they are both luxury lines within the same price point (give or take a few). Last year, in May (2013), we had the opportunity to travel the Mediterranean with our two kids (18 and 19 at the time), and as such, booked a Penthouse Suite with an adjoining Veranda Suite on Sojourn. On the Silver Spirit, we booked a Penthouse Suite and, as such, are able to compare the two - apple to apple :) Silver Spirit Embarkation We embarked from Venice and used the "People mover" to get us to the terminal. If one has never travelled to Venice, the terminal is long and there is a long walk to the last ship docked....that was Silver Spirit. Signage was very limited, and there were no representatives to greet any guests at the end of the people mover to the ship itself. With all our bags in tow, we took the 15 minute walk to the ship...it was raining, but we looked at it as the final work out before indulging in the fine foods we were expecting. We found our way upstairs in the terminal where our passports and boarding passes were looked at, then scurried on to the ship. When we arrived on the ship, the emergency drill was being held. This suprised us as check in time was clearly stated between the hours of 2-5pm, and we arrived just shortly before 5 (remember, we didn't expect the 15 minute walk from the people mover :)). We were donned with life jackets as we walked in, and given a glass of champagne....we figured out we were in the "main lobby" on deck 5. Once the drill was completed, we had to find our own way to our deck and to our room and once our bags arrived, we unpacked...no butler to be found for 2 hours. Not that we expect the butler to unpack us, we like ot do that ourselves, but at the very least to orient us to the room, the ammenities, and the ships features. When the butler did arrive, he was very nice, and apologized for his tardiness, stating that he got too busy. Hmmm...... Seabourn: When we arrived to the terminal in Civatevecchia, we were greated with white gloved representatives, champagne in hand, and a warm welcome at the terminal. We boarded the ship, directed to our rooms, and a butler and service staff represtative were almost "waiting" at the door for our arrival. We were oriented to the room, asked what our selection would be for toilettries, and were asked if we needed help unpacking. By the time we unpacked, our butler had informed us of where an when dinner was served, and where the ammenities were. We felt welcome and at home (even though it was our first time on Seabourn). Silver Spirit Dining Experience On the first night, we dined in the Restauraunt (the main dining room). It seemed a "cool approach" with the staff, almost distant like, and somewhat rushed. We are very approachable and friendly people, and we chalked this up to being the first day on board. Although I don't remember what we ate, I do remember the food being wonderful. We were a little perplexed by the fact that the wait staff only offered 1 type of red and one type of white that we "had" to try but I was prepared for this (thank you Cruise Critic posters), so I prepared my husband for this, and he gave the red a go, but asked for another "bolder" wine, which we received without a problem, and was lovely. We waited for the wait staff to smile, introduce themselves, but to no avail. It was not until Day 7 that the wait staff became a little more approachable, and were able to smile...not sure what was happening, but introductions did not start until about Day 6. The morning breakfast buffet in La Terrazza was quite nice, lots of selection, wonderful Meusli, and made to order eggs when requested. Once again, familiarity, smiles, and introductions, did not happen until about Day 6. The Dining Experiences from a food perspecitve were always excellent. We dined in La Terrazza, Pool Grill )Hot Rocks), and Seishin for lunch...all were excellent - our favourite being La Terrazza (chalk that up to our European heritage :)) Seabourn Sojourn Dining Experience On the first night, we dined in the main Dining Room. I remember sitting with my family and we were all so impresssed with the warmth of the staff, the genuine "caring" approach, and their thoughtfulness. Like Silver Spirit, the food was amazing, and there were several wine recommendations for my husband to select from. By Day 2, the staff knew our names, and the "preferences" we had - like sparkling water, extra breadsticks (definitely Seabourn has the best breadsticks :)), and how we liked our lattes. Not to mention that the Seabourn Cafe had a wonderful espresso bar where the barrista (Alex), remembered how we liked out Lattes by Day 2. Wow, very impressive! It just seemed that every day got better and better on Seabourn, and soon we were sharing laughs with the wait staff - Haley and Igor...we still remember their names... Silver Spirit Room Appointment For such a luxury line, and a Penthouse Suite, one would imagine an impeccable room. Not so on the Silver Spirit. The Penthouse suite was slightly larger than the Seabourn Sojoun, but it was drab in decor and there were nicks and scratches on the furniture that were in need of repair. The ship was built in 2009 and launched in 2010, yet it looked 10 years older than its actual date. For example, the Vanity table had several "burn" marks on it - which could have been easily remedied by a solid surface such as glass or granite. I noticed the door stops were broken, and the decor itself, although Silver Seas touts is as being Art Deco, was very pedestrian as compared to Seabourn Sojourn. The shower was spacious, but the "black" on the grout concerned me....mould? My husband who does not pay much attention to the decor details, commented on how the "bowl that holds the fruit" was so much nicer on Seabourn....wow! Seabourn Sojourn Room Appointment We were impressed from the minute we walked in the Suite...tastefully decorated, well appointed, and warm tones that made one feel warm and fuzzy. Tasteful and rich, but not overstated. The Bathroom, also very large, had a wonderful shower with curved glass (yes, expensive), but made the shower area feel larger than what it was. Extremely clean and well maintained. Overall impressions: After meeting several guests, especially those who have travelled both Seabourn and now Silversea, they commented on the very same things and we all agreed that from a ship and staff perspective, Seabourn wins our vote, in fact, if Seabourn had run this itinerary, we would have gone with Seabourn. We travel extensively, and have cruised on Princess, and Royal Caribbean, so the comparison between Silver Spirit and and Sojourn are based on what we have experience on the other lines. We certainly look at itinerary first, and then ship (a close first :)), but if one is to compare and suggest between Silver Sea Silver Spirit, and Seabourn Sojourn, Seabourn will get our vote.   Read Less
1 Helpful Vote
Sail Date: July 2014
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) ... Read More
This was our second cruise with Silversea and our 8th overall on luxury cruises. We went with Silversea to the Arctic last year and decided to try them again for a cruise on the Black Sea. We were disappointed on several fronts. 1) Customer service at head office It is non-existent. As in-- my travel agent e-mailed a week ago regarding a complaint (see below) and we have heard nothing. I e-mailed the Director of Guest Relations 5 days ago and have heard nothing. We have e-mailed just to receive a copy of the folio and have heard nothing! Assuming their e-mail is not broken, this is beyond me for a purported luxury company. At this point, I don't even know how to get in touch with them for a receipt. 2) Shore excursions Our itinerary originally visited the Ukraine for three stops, but this was cancelled for obvious reasons. They replaced them with 2 stops in Turkey and Sochi. These ports were very uninteresting. What's worse, are the shore excursions. In Sochi the guide could barely speak English. And when you pay for a shore excursion, your expectation is to see stuff. Not to be taken to the Radisson hotel and have a drink and snack (hello!! we are on an all inclusive ship!). When I complained to the shore desk that this was sub-par (along with most everyone who did a shore excursion in Sochi), he wrote the following in the Chronicles the next day: "The guides are locals who may have a heavy accent and/or lack on expertise in all aspects of the city" (not being able to translate from the person who was giving us the tour in Russian is not a heavy accent, it's a lack of English), "Please remember that, as travelers, it is what lies outside the window that is important, what we see, hear and experience for ourselves and see the places we are visiting for what they are and not what we would like them to be". You can only take this to mean, we will charge you the same price as a top notch tour, but expect less and don't complain. How patronizing!! 3) Dining Overall dining was fine with one exception of the maitre d' being extremely rude and not wanting to cater to a special request (steak with steamed vegetables). We were sitting with guests who are consultants in hospitality management-- they were pretty appalled. I had to hold my husband back from saying things further, given it was our last night and I didn't want to ruin it. 4) The good The ship is fine. The crew is outstanding (but I have never encountered a less than outstanding crew). The rooms are fine, except I found the shower in the bathroom awkward. We met several people on the boat who were sailing with Silversea for the first time and none would come back...neither will we. The ship was half empty so maybe others have already figured this out. There are other companies who provide the same amenities but with better customer service. This one left such a bad taste in my mouth that I will never sail with them again. Read Less
1 Helpful Vote
Sail Date: May 2012
There are many things about Silversea that are truly excellent and we had high hopes of making our cruise the first of many. Transfer from the airport and check in and embarkation were extremely smooth Even your hand luggage was ... Read More
There are many things about Silversea that are truly excellent and we had high hopes of making our cruise the first of many. Transfer from the airport and check in and embarkation were extremely smooth Even your hand luggage was carried up the gangway for you Cabins were truly lovely and the TV screens incorporated into wall to wall mirrors whilst small were very nice as was the vast selection of movies available to watch . the Bathrooms were truly beautiful and very well planned Could not fault the maid or butler Gideons service The walk in wardrobe was disapointing and very badly planned because the door was too close to the rail which ran the length on one side so mens jackets etc got caught if you closed it , by same token the drawer unit at the end was too wide so all clothes had to be hung at angles and constantly pushed well back or they caught in the drawers The libray was well stocked .......some days there were copies of Daily Newspapers The in house singers and dancers were very amateur indeed but the Guest Flautist and Pianist were excellent Trivia was clearly a clique affair so we didnt bother Breakfast in La terrazza was a great selection Lunch too although predominated by Italian sausage Dinner in Main Dining Room had a strange menu on a 3 day repeat and it was often hard to find a suitable choice not once did a fillet steak ordered med rare or even rare turn up anything other that med welldone Bar staff especially Frederick were all very good and rapidly knew your name and your drinks preference The Observation Bar on Deck 11 was a peaceful retreat with a great Barman The one thing that totally and utterly ruined our entire trip was CIGAR SMOKING ,,,,passengers were smoking cigars on balconies so that made many unusable The only comfortable seating outside that was in the shade was at the back of the Panorama Bar on Deck 9 however this was rendered unusable by cigar smokers who even if they kept to the so called VERY AMBIGUOUS designated smoking area the stench drifted right across the deck and forced one to leave Paulo the Hotel Manager and his Deputy Tim would not even deign to experience the problem and Bar staff were expected to deal with arrogant cigar smokers who picked up ash trays and moved them at will What little undercover loungers there were on pool deck were always full and too close to the smoking section all along one side Clearly on Silversea SMOKERS RULE and since theres been not even the courtesy of a reply from Head Office to a constructive letter its clear that Silversea simply do not care For a 6 star Luxury Line to treat majority non smoking passengers with such disdain or consideration of their health is quite simply not acceptable Read Less
Sail Date: November 2011
After cruising on over a half dozen cruise lines over twenty years, we finally chose to try Silversea and reserved a very expensive top category suite. Regrettably, we didn't feel that this cruise would be considered a ... Read More
After cruising on over a half dozen cruise lines over twenty years, we finally chose to try Silversea and reserved a very expensive top category suite. Regrettably, we didn't feel that this cruise would be considered a "luxury" experience. While the majority of the ship's staff did appear to try to please passengers, we simply didn't believe the cruise lived up to its "luxury" price. Check in at the pier required standing in line 25 to 30 minutes. We had to sit in a shuttle bus to get to the ship until the bus was full. Then, once aboard, we were told that our suite would be ready in an hour-and-a-half. We never met the ship's hotel manager or captain. Apparently, there was no Captain's Dinner on the sailing. The welcome "event" for first time passengers was held in the theater, with two speeches and a glass of complimentary champagne. Room service breakfast was bland and cold. (Tried it just one time) Free movies on the ship's television system stopped and started a few times. One stopped and wouldn't re-start at all. (Perhaps a bandwidth problem?) Disembarkation was a log jam in the atrium and down the hallways. We were not aware of any waiting area for suite guests. And while disembarkation was announced by luggage tag color, this procedure was not enforced. It was a stampede with passengers with various colors all trying to exit at the same time. Food was good, but not fantastic. Service in the main dining room was especially slow at breakfast and lunch. We've been in many top suites on numerous ships. We just didn't feel that Silversea Spirit was worth the "luxury" cost, nor did the Spirit live up to our expectations. Read Less
Sail Date: June 2011
Last month we embarked on The Silver Sea Silver Spirit for what we believed would be a superb experience. We could not have been more disappointed!. The only part of the cruise that met our expectations was the cabin and butler(although at ... Read More
Last month we embarked on The Silver Sea Silver Spirit for what we believed would be a superb experience. We could not have been more disappointed!. The only part of the cruise that met our expectations was the cabin and butler(although at first he was hard to understand, he was fabulous). Let me tell you about dining on board: mediocre service and poor quality food. What we saw is what what we would have expected from a large 3000 passenger vessel which would have cost much much much less that what we paid. We had traveled with Seaborne where the food and service were first class and we expected the same. At the Silver Spirit, most of the waiting staff was not as solicitous as they should have been, but the worse part is that the food just was not good. For example, I ordered a steak and salad by the pool, and the meat I received was inedible. The tuna sandwich was a thin spread of tuna on a non very appetizing bread. The panini was cold...etc,etc,etc....When we ordered drinks by the pool, we waited 20 minutes!!!The main restaurant was a 6 out of 10...the only restaurant that I would consider visiting again was The Hot Rock Grill... The entertainers were beyond bad. The dancers had no grace or talent. I have found that there is usually a big difference between the disembarkation at a luxury line and all others. The exception to this rule was of course the Silver Spirit. We disembarked in Canes. I believe that the original itinerary indicated Monte Carlo, but that was provably changed due to the prince's wedding. Disembarkation was not at a port, but in tenders, and at first they seemed to have it organized well. Passengers were waiting in the lounges until they were called by assigned color and it went quick. We expected to see the luggage organized in a similar way at the port. It was not!, most of the luggage had not even arrived at port. We had to wait in the sun (without any facilities) and then crowd around vans that were bringing the luggage to search for it. We had 4 pieces of luggage and 3 of them came in 3 separate vans. The last one was lost! It was recovered and brought to us at the airport a couple of hours later. We would not consider another voyage in Silver Sea... Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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