4 Helpful Votes
Sail Date: September 2018
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only ... Read More
Expensive cruise (cost me 10k with flight) staff never bothered (only waiters giving out drinks all the time) Partially disabled and ordered wheelchair to board the ship. When I arrived was told none available they had ran out but only a couple of yards to walk or wait 1/2 hour. I walked, Almost 100 yards. Struggled. Passengers asked if I needed help. Staff didn't bother. Lots of restaurants but charged 60 dollars extra in some. Food varied but always luke warm. Breakfast in cabin always came wrong. I complained the first time, to no avail. Even staff when standing next to doors seldom held open for you. Ignorant. The service wasn't as advertised. Packing case/unpacking. Paper on floor after cleaner had come in to clean. Was fed up with it all. The first night was asked if I wanted to sit with someone. I prefer this but was never asked again. Passengers asked me if I wanted to join them though. Found attention from passengers embarassing- but very thoughful . I'm not one to seek attention. I didn't think after compllaining to steward I wanted to complain anymore and cause to be be singled out by the staff. I decided to leave after 3 days. I wrote to Silver seas to ask for plartial refund. 500 dollar onboard credit never spent (couldn't have all been profit) but refused. The cabin was on standby and only booked a couple of weeks before. Cancellation I expect. Silver Spirit did offer 1k on future cruise. This was the last of finances and now on state pension and a bit of disability. Which I did convery to them. So impossible for me a future cruise. This was the cruise of a lifetime for me and the last one. Anyway if free wouldn't go again. Just a bog standard reply from them I expect./ They really don't care (well, they do when you book) ninutes to answer the phone. Week when you complain. Sign of the times. Read Less
10 Helpful Votes
Sail Date: May 2018
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to ... Read More
We chose this cruise because it was my first holiday in 10 years and we didn’t want to take any chances so we went for the best. The evening after I booked the trip (not yet paid in full) I did more research on the Spirit only to find that she was being cut in half and lengthened and that we were on the first cruise following the work. We called both our agent and Silversea the following morning to express our concerns. They reassured us several times that the ship would be perfect so we went ahead and paid for the holiday based on this reassurance. The ship was far from perfect.We had no lights in our bathroom, walk in closet or passageway, no phone, no tv, no safe, no air con. The Arts Cafe and Silver Note didn’t open until the 4th evening of the cruise. There were teams of workmen on and off the ship, welding cylinders left in public areas, whole sections closed off at the stern, grout splashed around the deck, masking tape around the lights etc. The ship simply was not finished and should never have sailed in that state. Some of our faults were fixed on the fourth day, some not at all. The ship had just not been fully tested and certainly shouldn’t have had paying passengers on it the state she was in. The only remedy offered by Silversea was 2 led nightlights to help us find the toilet. They had no spare cabins (despite people telling us that wasn’t true) so we were given no choice but to put up with it. The crew were entirely overwhelmed by the problems. We also had other problems with crew incompetence with the tenders entirely messing up another day for us and the spa firstly messing up our bookings, then losing them completely then overcharging on both appointments, one by over $100. To add insult to injury the Captain was making a joke of it and thanking us for testing out his ship for him. I Was also introduced at one point to the fleet manager and when he was told I’d had a lot of problems he said nothing, turned and walked away. Whilst onboard every passenger, regardless of their level of inconvenience were offered 25% of the fare paid as a future cruise credit. We were promised a call from Silversea within a couple of days of returning home. That didnt happen. I called them and was promised an initial response within 48 hours. That didn’t happen. I Called again and was promised again a response within 48 hours. That didn’t happen. I emailed Frank Sansone. I’m still awaiting a response. I Spoke to somebody in the Miami office and she told me she would pass it upwards. I emailed her the following week for an update only to find that she had blocked my email address. I have since been dealing with Peter Shanks, who despite being told that we will not be sailing with Silversea again insists that a future cruise credit is more than generous. I paid for our ultra luxury cruise in good faith. An ultra luxury cruise is certainly not what we received and Silverseas refusal to deal with our complaints in a reasonable manner has been unbelievable. On a more positive note, the crew were trying very hard but should never have been placed in that position. The food onboard was generally excellent apart from the lobster in pea soup main course in la dame and the fact that they can’t cook a pizza in Spacanopoli. So cruisers beware! If I had known how poor the management of this company was before I paid for this holiday I would never have booked with them. I have held off from writing this review as I wanted to give Silversea every opportunity to put things right which I gladly would have included in my review. It’s glaringly obvious now after 2 months, dozens of phone calls an emails that they have no intention of doing so. Read Less
9 Helpful Votes
Sail Date: January 2018
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. ... Read More
This was first part of back to back. Capetown to Mumbai. Seemed like good ports. On second leg no outside entertainment. All we had was stable of singers on board. Did have local dancers at one port. A cheap way to stick it to passengers. Main and veranda dining rooms very limited selection. The main dining room had a hamburger every night that had texture of baby food. Salad selection just about same each night mesculan. Not much, not good. All dressings lacked flavor. For an Italian owned ship pasta was pasty and bread sticks on table were soggy half the time. The gelato they served was the worst ever had including all over Italy. Seemed to be water vs. cream. Fish burnt, soup tasteless, portions bigger on our flight home then in dining room. Waiters ability to help in choices non existent due to their lack of English skills. First cruise of 30 days that I lost weight on. Plenty of alcohol. In the cabins no mid sized towels. Only bath and hand. Overall color scheme dark and old. Low ceilings in public rooms. They are going into dry dock about a year late. Limited deck chairs with shade at pool. They increased pool dining area at expense of shade for chairs. No cushions on chairs. Had trouble getting a diet 7up or sprite. Not a US ship so guess not important to them. Balcony chairs have no cushions only straps. They were not comfortable. Entertainment with their singers at times recorded music, might as well have had a CD to listen to. Using their laundry service clothes returned all wet. This is not the way to spend your time or money. There are plenty of good cruise lines that you can travel on. Crystal, Regent, Seabourn and probably many others that provide a value for the money spent. I have had over 50 cruises since 1972 this rates as the worst. NEVER AGAIN Read Less
6 Helpful Votes
Sail Date: January 2018
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ... Read More
The ship was shabby- worn out dirty carpets, grubby and dirty upholstery in the public rooms. The staff were obviously demoralised and indifferent to the passengers. The worst feature was Silver Seas arrogance in taking us to horrible ports - 2 days in Richards Bay - a coal export port in South Africa. Fine if you enjoy coal dust with your meals on deck. Second class entertainers and a Cruise Director who seemed bored and was just going through his usual patter. Dirty sun loungers on the very small and crowded sun deck. Worn out, thin and torn deck towels Grossly overpriced tours arranged by the ship. Very poor meet and greet - mainly concerned with getting a swipe of your credit card ! No meaningful meet and greet after returning from shore visits. Food - good but not exceptional for a cruse line that pretends to be at the top of the cruising league. I am not alone in this view - it represents the view on many fellow passengers that I spoke to on the cruise that left Cape Town this January. Read Less
5 Helpful Votes
Sail Date: December 2017
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The ... Read More
I went on this cruise with my family (five adults total). We are all experienced with cruises and given that this is a luxury line, we were very surprised at the service we received and the low quality of the food and entertainment. The food was on par with cruise lines like Carnival and Celebrity. It was edible but not particularly good, very surprising for such an expensive line. The staff also had no idea how to handle food allergies. At one point, after repeatedly telling the waiter that a member of our party was deathly allergic to shellfish, he delivered soup to that person with crab in it. Luckily, we recognized it before they ate any. The shore excursions were lacking and the staff was difficult to work with and refused to even answer questions. The excursions manager was openly hostile, which is something we have never experienced on any other cruise line. We definitely wouldn't cruise with Silversea again. Read Less
3 Helpful Votes
Sail Date: November 2017
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a ... Read More
We have cruised to various locations, cruise lines but with a range of experiences. We chose Silversea for the smaller ships but luxurious suites & service offered. What a disappointment. We booked the best part of a year ago in a guaranteed V1 category. We received our tickets 10 days before sailing & were allocated a disabled suite. We complained to our tour operator immediately but were told the ship was fully booked. There was no bath or walk-in wardrobe as advertised. The door was automatic & took several seconds to open & close which meant that we were fully exposed to people passing by our suite for up to 10 seconds. We specifically chose Silver Spirit for the bath & our travel agent knew this. The food was always cold & the service hit & miss. We waited one and a half hours for breakfast in the restaurant. We could not sail to Marseille due to poor weather conditions but there was no plan B on the ship. As a result we spent 2 very boring days in Livorno. Entertainment was good when provided but only offered on 2 nights. Staff were disinterested & we discovered that this was the final Mediterranean cruise before the ship headed off to warmer climates in Middle East. Maybe that's why they couldn't be bothered. Overall the worst cruise we have ever been on & twice the cost!!! Read Less
1 Helpful Vote
Sail Date: June 2017
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience ... Read More
We chose this cruise because it had an excellent itinerary of small ports along the coasts of Portugal, Spain, and France. Most other cruise lines only make one or two stops along these coasts. Also we had had an excellent experience with Silversea in Alaska so we expected the same this time. Not so. Our primary problem was being given an inexperienced butler which we didn't understand until half was through the cruise so when she didn't answer her pages or was extremely slow we assumed that Silversea had cut down on their service. The second problem was that dinner service was not available in any dining room before 7PM, and they have no dinner buffet or option for casual dining. Since the service in the dining room was extremely slow, it was impossible to finish eating early enough to get enough sleep before going on tour. They really seem to think that having their "guests" wear tuxedos is more important than meeting the needs of their passengers. The cabins are fine. We couldn't go to any entertainment. It was too late for us. The tours were good. I recommend the itinerary on another cruise line that isn't so impressed with itself. Read Less
1 Helpful Vote
Sail Date: March 2017
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making ... Read More
I have been on Silver Spirit several times and always throughly enjoyed the experience however on this 18 night cruise from Buenos Aries to Bridgetown it was awful. Lots of people were sick and confined to cabins , no one was making sure that people sanitized their hands before going into the restaurants and no tanoy announcements to warn people. Food was appalling , I was traveling solo but met up with several lovely couples but apart from the Italian restaurant everything was always cold , even the fries ..hot rocks steak was lovely but baked potato cold and when I complained to an officer he said " it is what it is " This Cruise is not cheap and people expect 5 star treatment but we certainly didn't get it on this ship sadly and all the people that I had made friends with said the same and would never book with Silversea again , we couldn't wait to get off in Barbados and have a decent meal at the hotel . Cabin was also very tired looking and stains on the carpet I had a 33 night cruise booked on this ship for later in the year so I wrote in to customer services to complain as I didn't want to spend 33 nights eating cold or luke warm food and they did apologies and said that they would call the ship to make sure that the food was hot ?? Why should they have to do that ..no compensation offered so I cancelled my future cruise and booked Crystal ! Sadly " it's not what it was " Read Less
49 Helpful Votes
Sail Date: January 2016
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers ... Read More
There is no 'wow' on SS. We were supremely disappointed with our SS Spirit cruise. They advertise themselves as "Ultra Luxury." Sadly we found out, they are not even close to that. We are experienced cruisers preferring small ship 'ultra luxury' cruise lines and this was our first time on SS. SS's price point is comparable to other small ship 'ultra luxury' cruise lines. SS however DOES NOT deliver the value, service and amenities of other similarly priced lines. Small ship basics we would expect and find on other quality small ship cruise carriers were just not here: There were no flowers nor floral arrangements at all in the ship, but for the odd white orchid in a public area. Entertainment was the ship's own singers and the musicians seen in the bars...but not a single comedian, guest entertainer, magician or professional show was brought aboard to entertain us. There was one Professor guest lecturer who gave three 45 minute day lectures over the 8 day cruise. On several nights in the MDR and La Terrazza Italian specialty restaurants, they were unable to complete meal service to us under 2 hours and, the courses when finally served, were often wrong from what was ordered. Soup was served cold on several occasions. Fish is overdone which is ironic because the Chef held a cooking demonstration using salmon. He proclaimed it ought be served "pink inside and done Medium rare" unless requested otherwise. We ordered salmon and emphasized we preferred it not overcooked and requesting it be done 'medium rare'...it was served over-cooked beyond being edible. Other fish we ordered (Wahoo and Mahi Mahi) too, were cooked beyond edibility. Breakfast and Lunch buffet choices were the same offering every single day with only a few steam table entree changes. Fresh squeezed OJ is not offered. There never was any pool BBQ nor other special lunch event...not a TexMex day, no special themed day, no juice bar, no ice cream bar, no smoothie bar, no omelet station at breakfast...there was no private shore party with shore lunch as is common and very much enjoyed on other Caribbean destination carriers. There is no 'spa' or health conscious menu with nutritional information, low-fat or calorie watcher concerns. The ship has a minimal espresso bar in the Panorama Lounge with early morning riser (6:30 am) offering barely a plate of muffins and sweets. Unlike other carriers which have upgraded their ship's 'coffee houses' to major attractions rivaling the best land based coffee venues that cruiser enjoy and congregate at, SS and Spirit will leave espresso, coffee lovers and those seeking special pastries, wishing they'd taken another cruise line. The crew were almost all, friendly and attentive at the Waiter/Butler/Bar/Housekeeping level. When we tried to talk with managers regarding inoperative issues (e.g.; we didn't have shipboard TV access the first night to watch an on-demand movie), we were met with hostile senior crew. Meal problems brought to attention of Maitre D's we attempted to talk with, were met with indifferent or, they were defensive about their dining venue failures. Bar service was OK. But before meal hors d'oevres and bar snacks were not of high quality and were few and far between. Caviar was M.I.A. and only once seen as the most minimal adornment to one tuna carpaccio appetizer. Anyone wishing to enjoy some caviar and champagne, get out your wallet because SS sells it at very highly inflated prices or, as an appetizer in their La Champagne dining venue which has an $80 up-charge per couple...so much for 'all inclusive' cruising! One shore excursion in Guatemala (Amatique Resort) was to an as advertised "5-Star Resort" for a day of beach, pool, lunch and other available activities. This resort was of poor quality and not befitting any star ratings. The sea water was filthy, beach littered, the property is old and in poor shape. This excursion reflected poorly on SS...but comports with the rest of the SS disappointing experience we had. On positive notes; the cabin/suite was well appointed, clean and very quiet. Doors don't slam and even the toilet seats are slow closing to not make noise. Cabin butlers are very busy with cruisers requesting service and ours was very attentive to everything we asked of him. Unfortunately we had some bad weather and Spirit as a ship was designed to handle it very well and far better than most small ships we've sailed on in bad weather. The health spa was a bright spot. Every piece of exercise equipment worked fine. The health spa fitness trainer was attentive, enthusiastic and did an excellent job. Yoga and Pilates classes were offered every day and were better than most we've experienced on other small ships and, the venue is on the aft end of the ship outside in a shaded are which is very nice. In summary; Silversea didn't come close to earning our return business. Read Less
12 Helpful Votes
Sail Date: November 2015
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked ... Read More
Having recently cruised on Oceania we were expecting high quality food on Silver Spirit- regrettably that was not the case. Dinner service was extremely slow and food quality was mediocre at best. Food preparation was marginal (uncooked meat...) Only Buffet service was breakfast and the specialty restaurants that we tried were unimpressive. The Butler service is a mislabeling - cabin steward was polite but had been working on SIlversea only a couple of months. In general the entire service staff was good but they did not have much to work with. We understood that Silversea headquarters had revamped the entire restaurant service and obviously reduced the food quality. We shared dinner with several dedicated Silversea passengers who were very disappointed and are likely to avoid this line. To repeat, the service staff was attentive but obviously worked with the owners guidance. We booked this pricey cruise with high expectations, but were truly disappointed. We found that free wine and alcohol was of very marginal value to us. Having one showtime only was disappointing - many of the older people (like we) would have preferred an earlier showtime - to follow an earlier dinner. Read Less
3 Helpful Votes
Sail Date: December 2013
we had the ROYAL SUITE #702. right up at the front of the ship. it was a BEAUTIFUL room. lots of space, very comfortable (during the day ONLY). at night every time the ship went up in down in the water we heard what sounded like a ... Read More
we had the ROYAL SUITE #702. right up at the front of the ship. it was a BEAUTIFUL room. lots of space, very comfortable (during the day ONLY). at night every time the ship went up in down in the water we heard what sounded like a refrigerator being thrown down a stairwell (the nights at sea). ear plugs helped diminish the noise enough to sleep. each morning that we would arrive into a port (about 5am'ish') we would hear the anchor falling into the water with its heavy chain behind it. NO NEED FOR AN ALARM CLOCK!!!! IT SOUNDED LIKE WE WERE BEING BOMBED!!! this would happen 4 or 5 times at each port. just an absolute terrible place to put the luxury cabins!!!! for this reason the ship is terrible designed! the food was terrible!!!!!!!! desserts, pastries & ANYTHING chocolate - were worse HORRID!!!! we sustained ourselves on ham & cheese sandwiches. the chocolate ice cream them served was ZERO CALORIE and came in a container, other ice creams where made on ship. ZERO CALORIE on a vacation?????? specialty restaurants: le champagne - OVER-RATED! la terrazza - chef boyardee is better out of the can! the grill - guests cook their own food at the table, WHAT A MESS!!!! i did not go on vacation to cook for myself. i've tasted better food from high school home economics students! entertainment - NOT SO MUCH!! exact same show we saw on a previous cruise. the cruise line owners have a charity foundation and early on in the voyage they take the liberty to charge your shipboard account for a donation to their foundation. VERY TASTELESS & TACTLESS!! they leave a brochure in your cabin informing you about the foundation and then state if you do not want to make a donation please see the reception desk to make an adjustment. i am on holiday and now i have to take my time to make an adjustment to my shipboard account?!?!? this happened on our last voyage as well. when i got home i tried to research the foundation and it is not even registered in the USA - donor beware! we have traveled on silver seas before and greatly enjoyed it! this was a great disappointment! if it were not for the staff and the people we met we would have disembarked and found our own way home! just an absolute disappointment!!!! as a guest you can tell that the management just does not care! Read Less
5 Helpful Votes
Sail Date: September 2013
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their ... Read More
A group of 260 young Latin American sales agents created a nightmare environment for us on Silver Spirit. Loud and boisterous by nature, their rowdy revelry turned the ship into a floating fiesta. From 17 South American countries, their company, Herbalife, had treated the mainly 25 to 40 year olds to an all- expenses paid luxury cruise which they were determined to enjoy to the full. Unfortunately for the independent guests this meant that instead of the “ultra luxury cruise and relaxed elegance with each guest joining a sophisticated onboard community” as suggested in the brochure, we endured a week which was memorable for all the wrong reasons. Silver Spirit is beautiful and is tastefully furnished. Suites and bathrooms are very spacious and the attentive and friendly crew go out of their way to help. Quite unexpectedly on one occasion our cabin steward had checked what time we would return from an excursion and had prepared a bubble bath for us. The food in the buffet and the restaurant was good, and the entertainment provided by five classically trained singers was to our taste. Unfortunately, due to the way in which some of the Herbalife group impacted on the atmosphere and ambience of the ship we were unable to fully appreciate and enjoy our surroundings. Calling to each other and blowing their whistles during the safety drill, leaning over the rails above our balcony, shouting and whooping on what should have been a magical sailaway out of Venice at 11.30 pm, and letting their suite doors bang shut as they called goodnight to each other well after midnight was just the start of things to come. Feeling extremely angry and very upset, we spoke to the customer relations manager the following day who assured us that this type of group booking was quite normal and suggested two areas of the ship that we could use if we needed to find some peace and quiet! He obviously had no power to resolve the situation but did arrange for us to talk to the Corporate Sales Director who just happened to be on board (she was lucky that in that she had not had to pay for the privilege). When we met her two days later things had become even worse. Twenty two out of the thirty two suites on our deck were occupied by the group who continued to shout in the corridors and allow their suite doors to bang shut until 3am. Their behaviour in the tenders was very rowdy with attempts to distract the driver, and some of the group totally ignored the evening dress code, turning up in the restaurant in jeans, tee shirts and bodywarmers. Apparently the ship had exhausted its emergency supply of jackets to lend to them. Although the director shared our concerns and was apologetic about the problems that this large group had caused, she blamed Herbalife for not having better prepared their employees for life on a luxury cruise ship. Further into the cruise, we were unable to use the pool area on our only afternoon at sea, due to it being dominated by Herbalife who generated a high level of noise including squeals and shouts from their children as they jumped and dived into the pool. On the night of the barbeque we heard banging and squealing outside our suite at 11.45pm and found two children aged approximately 3 and 7 years running around in the corridor unsupervised. It should have been blindingly obvious that having such a group, comprising almost 50 percent of the guests would change the dynamics from an intimate club-like environment to that of a noisy carnival. Whilst we appreciate that corporate sales are necessary for all cruise lines, this group booking was totally out of proportion to the size of the ship. If it was not possible for Silversea to charter the whole of one of their smaller ships to this group, they should have informed independent guests on Silver Spirit of the situation, allowed them to assess the possible impact of the group booking, and if necessary offer them an alternative. We have cruised 18 times with 7 cruise lines and have never experienced such a horrendous and distressing holiday. Our first Silversea cruise was on this ship last year when we had a wonderful time. We were completely delighted with the standards of service, the luxury, the lifestyle and the sophisticated atmosphere. We met interesting international fellow guests in an elegant and intimate environment and unreservedly recommended Silversea to all our friends. Whilst we did meet some lovely people this time, the sophisticated atmosphere was sadly lacking and for the considerable amount of money we paid for this cruise we feel that we have not received good value. We did not expect to have such a noisy group of fellow passengers inflicted upon us. We will not cruise with Silversea again unless they can assure us that the situation we found ourselves in on this occasion will never be repeated. Our two letters to them have been unanswered as have numerous telephone calls to their office when we were told “Customer Service not available” (how true that is) We wonder whether the company acknowledges that what we experienced was in any way unusual. We paid a high price to discover that Silversea’s promise that “every voyage is a rare experience, a journey to be treasured” is not a guarantee. We got much more than we bargained for. Caveat emptor. Unfortunately due to all the problems mentioned above we can only give one star for both value for money and overall experience.   Read Less
3 Helpful Votes
Sail Date: April 2011
I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary ... Read More
I promised myself I would write this review today as I feel obligated to warn fellow cruisers of our experience as a 7 day cruisers on the tail end of a World Cruise. My husband and I choose this trip as a 25th Anniversary Celebration and fully expected a wonderful cruising experience on the Silver Sea Spirit- cruising the Red Sea- Petra, Sharm, Suez and Alexandria- ending in Greece. We travel a lot but both are still self employed and do not desire to take long vacations, however, we take many small vacations every year. We have traveled from Galapagos, Trans Siberian RR, Borneo, Europe, Turkey, Egypt, South Africa, Morroco, Baltic Countries, South America, etc... We stay at 5 star and we stay at 2 or 3 star accommodations. We enjoy many types of experiences. So I believe we set off on our adventure at Easter to meet up with the Silver Sea Spirit at the Red Sea with good expectations and as experienced travelers. However, we should have known something was wrong from the minute we joined the group on a day trip in Luxor. The cruise director who was there early had no idea we were joining group and questioned us on whether we had paid for that part of excursion-we had.(Though it was free for all other travelers as mid- cruise excursion) After an afternoon of touring in Luxor we boarded the pre-assigned bus #6- which had our name on a list and set off for a 3 hour in the dark trip to Red Sea and Safaga. At arrival on the ship no one greeted us, bus driver stopped us from pulling our own baggage but yet we had to go to a harbor police to find assistance- Silver Sea knew we were on that transfer but made no effort to greet us. Upon arrival in our room, our assigned Butler was off so some one showed us a couple things, no offered to help unpack -champagne and fruit was waiting. I do not know what the purpose of the butlers are other than to bring coffee when I ordered in the morning. There was no attempt to anticipate our needs, no attempt to bring snacks to pool as Beaches/Sandals Butlers do, no attempt to bring canapes/snacks before dinner- nothing. The gift shop was very poor selections on everyday items, I hunted the whole cruise and at the ports for curlers or curling iron, having forgot mine to no avail. Nor did any staff seem to care- Meals were so so and not any better than Carnival. The Supervisor of the Butlers should go to school at Beaches/Sandals and figure out how to be make a vacation truly enjoyable.... Our Butler was nice and brought coffee - when I ordered- that was it..... However, the purpose of my review is to explain NEVER EVER to join a world cruise in the last week or two of their 100 day cruise even if it is free- unless your time is worth nothing- then only if free-- There were no activities on board except shuffleboard, scrabble and bridge that no one was playing. There were no cooking demonstrations, no ice carving, nothing. Even the captain's bridge tour was limited to those who had "signed up 10 days earlier" in Dubai or something, since we joined 7 days after Dubai that was not much help. The staff made no effort to meet us at arrival. (another traveler we met last day advised of same experience.) The staff made no effort to provide any orientation to the few couples that arrived at Safaga. Never ever was there a meeting to acquaint orient, to explain availability of shore excursions, anything about ship, anything about anything- we were just shadows- maybe SPIRTS! who joined at Safaga etc. We were advised when I asked on 4th or 5th day that this had been done earlier in the 100 day world cruise- My newspapers did not start until 3 days later- All I can figure out is the staff was worn out from 100 days or they themselves had joined the world traveler club of which we were not a member. A mention about other travelers- The first couple of days we could not decide if the mostly elderly travelers had a hearing problem or were simple rude. My husband is 85 and I 55, so we are used to dealing with people in this age range. It is common courtesy for us- to say Good Morning to someone we pass in the hall- outside of the restaurant heading in to breakfast- however- they would look past you -like you did not exist- finally, we quit saying good morning. Perhaps none of them could hear- or they were too tired of their trip, or they simply did not associate with the common people who did not have their name engraved on a brass name plate outside their room and only joined the cruise for 7 days- I truly believe it was the latter based upon multiple experiences. So as you can see- a group of very "cliquish" travelers- who already were in the group- (Thought perhaps I was in junior high again and a new kid) and a ship staff that did NOTHING- let me repeat NOTHING to welcome you, to orient you, to provide activities and information to the few couples that joined in Safaga or even Dubai as I was advised from a Dubai embarkation couple. Since, you do not know WHO this handful of newly arrived travelers were- as there was not even an orientation meeting- you couldn't even find travelers with same experience going on. One evening was touted as Arabian night- since we had no pre-warning of this other than the daily paper- I did not bring my Abeya or a head wrap etc, I looked at the yet another empty port town on the Red Sea that we stopped and could find nothing, I looked in ship's gift shop and they had nothing- yet when we arrived at the pool side dinner- (the one special dinner) this whole group of world travelers were dressed the part and dancing and carry-on etc. When I questioned how they could find such outfits and had such warning, I was advised that -oh they bought those in Dubai where they planned it with cruise staff a week before we arrived. I do not understand why the cruise staff could not have had at least some head wraps- etc for sale in the gift shop or something for the rest of us, infidels. The Suez Canal transit was very boring, just desert on both sides and flat, so nothing entertaining like a Panama transit. In addition, the "expert" only spoke from a loud speaker that was not audible from the observation deck. (The stated reason was that a ship of the calibre of Silver Sea Spirit could not figure out how to broadcast in the observation deck/room without broadcasting in the spas.? Go figure..) The last port was Alexandria and as my husband and I sat sipping coffee, a couple walked by that I recalled meeting 6 days early on an elevator and thought they may have arrived the same day as we had arrived. I said hello and we sat and had coffee, they had the exact same opinion on these topics in which I post- When I said to them that I had told my husband that morning that I felt like we were the "Black Sheep of the Cruise"- she laughed and said she had said -just that morning that they were the "Lost Children of the Cruise." They advised that previously they had been on the first week of a world cruise and the experience was totally different and activities were going on- and guests were friendly- (probably didn't realize they were only on for 1 week-ha) Speaking of that the ship staff had a couple special meeting/dinners for these really special people- who were part of the world cruise- which is fine- BUT they still needed to do something for the rest of us. Other than handing us a bucket and mop to mop the floors - we were treated like 4th class travelers. Very poor and one could not PAY me to take another SILVERSEA World cruise-in which I only joined for a week. I might would consider a week or 10 day cruise that all guests were on the same itinerary- however, I would look close at what the ship had to offer in activities on board etc before I wasted my money on Silver Sea again. I did mention the last night my dissatisfaction to the Butler on these issues on the cruise- I did not think much of this was his responsibility- and he immediately brought his supervisor- who had just joined the ship from I think a South America cruise and she was very kind, understanding and seemed genuinely concerned and appeared to believe these issues were unacceptable. At a minimum she had been trained on how to handle a customers dissatisfaction.- not that I ever heard anything more- nor did I really expect to. I was disappointed that the comment questionnaire did not have a company land address to mail them to- therefore I did not take the time to complete as i assumed it would not make it off the ship. In any event, I hope this review helped some in deciding whether to join in the middle of a world cruise---On a side note- since nothing going on- I was able to watch Royal wedding and the Osama death coverage in the beautiful cabin and I appreciated the veranda and the heavy curtain separating the bedroom area from sitting area. LP Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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