Sail Date: September 2010
We embarked in Barcelona at around 2pm and were in our stateroom with 15 minutes of getting on the ship. Wonderful freindly reception from quayside to cabin. The stateroom was midship veranda and beautifully laid out with ample ... Read More
We embarked in Barcelona at around 2pm and were in our stateroom with 15 minutes of getting on the ship. Wonderful freindly reception from quayside to cabin. The stateroom was midship veranda and beautifully laid out with ample storage (more than we have had on any other cruise line). Really neat ideas like the mirrors which 'secretly' housed the tvs in the bedroom and sitting area. Full size seperate shower etc etc, but I have to say that the wash basin tap was a strange choice for installation. Impossible to turn on (even when you really concentrated) without turning it the wrong way or spraying yourself and the mirror. You have to try it understand what I am saying. We were waitlisted for a Silver Suite and were moved to one after three days and sadly I have to say that although there was much more space the mod cons of the veranda suite were much better than the Silver Suite which had a very strange combination of storage and ordinary free standing tvs and DVD player. The ship was hoovered within an inch of it's life all the time we were on it. Immaculate!! Crew were friendly and helpful throughout the ship and Officers were always on show. Fernado, the Cruise Director was just brilliant, absolutely perfect for the job! The food was wonderful in all the restaurants we ate in although Stars was not as good as the rest but had great entertainment to watch as you dined. We did no excursions this time but got off at each port and explored on our own which was very relaxing. We had 6 ports of call and not another ship was in dock on the same day as ours other than on embarkation in Barcelona which made a really refreshing change from the normal 4000 to 5000+ people hitting the same destination each time you dock. We expected this cruise to be good but it turned out to be way above our expectations! We are now Silversea convertees and are looking to book another cruise with them around the Caribbean late winter/early spring. Read Less
Sail Date: August 2010
We all look forward to our holiday and cruising is no exceptions,having cruised with RCL, Norwegian, and silver seas. Spirit was a breath of fresh air, but you do pay, was it worth it yes I think so.Boarding was quick and pleasant ... Read More
We all look forward to our holiday and cruising is no exceptions,having cruised with RCL, Norwegian, and silver seas. Spirit was a breath of fresh air, but you do pay, was it worth it yes I think so.Boarding was quick and pleasant little to efficient and the personal touch was missing. Suite was very nice with comfortable Queen bed, plenty of storage, nice bathroom with large shower for a ship, large TV. Clean. Dining well probably the best we have encountered every restaurant had top quality produce, wonderful cooked, if you are not happy with the wine being served, say white is offered and you want french red it will be changed with an apologies within two minutes, the weighting staff try very hard to please. The odd floor head waiter will avoid eye contact so as not to have to get involved with the serving or clearing of plates but a minor issue. In these instances looking back we should have been more pointed in our requirement and directed it to the head waiter. again this was not on every occasion just the odd time. This is probably the only failing on this wonderful ship, you felt you had to ask on various occasions rather than be offered. The grill is wonderful, we booked twice on the second occasion the officer in charge went out of his way to accommodate my wife in her table requirement's very considerate. On the menu Madagascan prawn's, various stakes were listed prawns when they arrived probably red sea ( cheaper ) the taste is markedly different not Madagascan. Apparently the trailer arrived late and not delivered ummm !small item but let the night down a little. Stars great dinning with piano and soft singer, this young lady who also did our Corinth canal trip was great. Could not fault the dinning anywhere apart from this one issue with the prawns. Room butler, well we got the impression he had been on the ship to long and was a bit fed up with all these guests. Didn't really go out of his way to explain or assist us. Did the basics no more no less. If you want any drinks or snacks ask, some times it can feel a little off when you are not paying, but you have, so if staff do not approach you, you approach them. This was with the butler and prawns the only criticism of silver spirit and should not be taken out of context. All excursion are very good knowledgeable staff uncrowded transport timely and relaxed. Spar OK But very noisy with some Northern states people talking around the cubicles loudly. Leaving the ship in Athens was a big let down, once you pass to the luggage hall and external handling staff, we could not find a agent ended up outside the luggage hall with no advice being harassed by taxi drivers but had transfers with silver seas, in the end we could not get back doc side to get our transport and just got a taxi, this was refunded at the hotel by the shore representative but that's not the point. big improvement required. we could have left the ship earlier and got our own taxi rather than hang around for an hour and a half. This is still a lovely cruise with, few the wrinkles ironed out and it would be perfect. 2011 Seaborne lets see how they stack up. RCL Best value cruise Silver spirit best cruise by far to date Read Less
Sail Date: April 2010
Once we got off the plane and were greeted by the ground staff at LAX, we knew we were on Silversea! The representative stayed with us until we collected our luggage and then put us in a taxi to take us to the pier, but not before ... Read More
Once we got off the plane and were greeted by the ground staff at LAX, we knew we were on Silversea! The representative stayed with us until we collected our luggage and then put us in a taxi to take us to the pier, but not before reminding us that the fare and the tip were all taken care of. We walked up the gangway and were enthusiastically welcomed with hot towels and champagne. One step over to reception to turn in passports and have our ID photo taken and then we were escorted to our suite. The new Spirit is beautiful. It is modern yet the colors and furnishings are muted and elegant. This is a completely different experience from the other Silversea ships and is a wonderful alternative. We were in a verandah suite and were prepared that it would be "different" from other Silversea ships. Yes, the verandah suite is narrower, the hallway is only wide enough for one person at a time and the staff is challenged to get their large serving trays through, but it is not a negative. The suite itself is roomy and the furnishings are perfectly proportioned to the room. One can't help but get a kick out of the televisions that magically appear from behind the mirrors in the sitting area as well as the sleeping area. There is tons of storage with lots of nooks and crannies. The walk-in closet seems smaller than on other Silversea vessels, but it is certainly adequate. Also in the closet is a "chest of drawers", that is wide and deep as well as a safe. The bathroom is lovely. The marble and wood floors are elegant as is the wood cabinetry. While some miss the double sinks, we love the large vessel sink (we're not in the bathroom at the same time anyway!) There is a full sized tub as well as a large shower with both a conventional hand held shower as well as a rain shower from the ceiling that is absolute heaven. The teak verandah is larger than on other Silversea ships and has two very comfortable chairs that convert to full loungers, two foot stools, and a nice sized table. The bath sheets were fluffy and the bed linens were silky. Our outstanding cabin stewardess, Gemma (the best we have had on any Silversea ship), changed the sheets every day because she didn't like that they wrinkled! We personally preferred the new Salvatore Ferragamo toiletries to the Bulgari and the former Aqua Di Parma. There have been numerous blogs and posts about the "growing pains" endured by past passengers as the Spirit gets its act together. Like anything new, sometimes you don't know what doesn't work until you use it. Unlike those who have sailed before us, we found the Spirit to be absolutely up to par with all the other ships in the fleet. The service has been outstanding, the crew amazing and positive, and the new venues different and fun. The Spirit is different from others in the fleet and how fortunate that we have another choice. We did have a service issue with our butler, but it got resolved on the second day of the cruise. Our butler was new to the ship; he embarked with us in LA. He was a disaster after our first breakfast and we knew this was not going to work. We decided to deal with it immediately, rather than give him a chance to get oriented - after all it was our vacation and we are not here to train him. After 3 incidents of poor service (although he was polite and apologetic) we called reception and left a message with Oliver who oversees all butlers. We were impressed that not more than 5 minutes after our call, Oliver was at our suite and asked if he could come in and speak with us. He wanted to hear every detail and never made an excuse. He told us our experience was unacceptable and informed us that he was going to assign a seasoned butler to take care of us for the remainder of our journey. He also told us that he would have our former butler more closely shadowed to insure he gets up to speed quickly. We were really impressed with Oliver. And our new butler, Emilia, was FANTASTIC! I must also say that every time we saw our "former" butler he still greeted us with a smile and a warm greeting every time he saw us in the corridor. Every crew member has been friendly, calling us by name and giving perfect Silversea service. It seems that they are, indeed, stretched too thin, but they are working very hard to accommodate all passengers. We have enjoyed the food and would rate it from mostly very good, some excellent, and a few misses. We tried every dining venue. The main dining room is not well designed and lacks the elegance other Silversea ships. The ceiling is also very low which gives it a more casual feel. It is difficult for the wait staff to maneuver around the dining room in very narrow paths, and gone is the carving trolley—no room. As a matter of fact, it is difficult to get the cheese trolley around after dinner so waiters often try to ask you to order cheese rather than select it. We have breakfast in our suite almost every morning and it has been very nice, but I think that has more to do with our butler than the dining room. We are not big on buffets and were only in La Terraza a couple of times for breakfast and only once for lunch. However, those experiences were very good ones. The pool grill was great for casual poolside lunches. We found La Champagne to be an extreme disappointment both in the menu and the quality of the food. However Marcello is an amazing maitre d' and his wine selections are stellar—and reasonable! La Terraza at night was outstanding on all three occasions when we dined there. The food, service, and ambience were great. We really tried to like Hot Rocks Grill! It is just awkward to have a hot, sizzling stone in front of you while eating. We liked being able to cook our entrees (we both had filet mignon and tiger prawns) and keep them warm, but our faces were steaming from the heat off the stone and we were always afraid we were going to burn ourselves! But it sure is a great concept—I just wish it worked better. Stars was great. There was plenty of food and it was creative, fun, and original. The entertainment in Stars was outstanding. Seishin was another disappointment. The sushi and sashimi were good, the rest of the dishes were poor. The lobster was in a consumE and lacked flavor and the Kobe (Wagyu) beef was a huge disappointment. This was our third time through the canal but our first time taking any of the ships excursions. We were extremely pleased with the excursion staff. They were ever-present and helpful. The pool deck was always full (the weather was great) but never felt crowded. There appeared to be room for everyone. We never had a problem getting a table at the pool for lunch either. The service at the pool was excellent and there was always someone around to check on you. All of the public rooms were very nicely furnished and comfortable. We spent time each day in the Panorama Lounge and very much enjoyed the outside sitting area there as well. Again, there was always plenty of room and there was always a friendly server nearby. We also enjoyed the Observation Lounge on deck 11. The computer center/library is indeed small, but we never found it to be a problem (I had my own laptop, so I can't say whether or not there were enough computers available.) We were in The Bar every evening before dinner and had great drinks and conversation before dinner. Sometimes it was crowded, but it was never a problem. The real problem was that we never got to dinner before 8:30 so we never made it to any of the shows! Yes, there is the early show at 6:15, but we didn't want to get dressed just to go to the show. That was just our choice. I can't speak from personal experience, but I heard that some of the guest entertainers on board were excellent, while the production shows were weak. Disembarkation was a breeze. It was well organized, unhurried, and there were lots of Silversea staff both on the ship and on the shore to assist people. This was our first time using Silversea air and transfers and we were very impressed with how the transfers were handled. There were representatives with us on the bus to the airport and they managed the luggage, and secured (and tipped) porters. In summary, we had a grand experience on the new Spirit. We think that she is a wonderful alternative and a new and different Silversea experience. In our humble opinions, they should do away with the "specialty" restaurants if they are going to continue to charge a premium ("reservation fee") - the food was not special enough to warrant an extra fee. However, we really liked having so many choices in dining. The staff is stretched a bit too thin (perhaps management will be looking at this for the future), but every crew member had the Silversea "spirit" (pun intended) and provided the kind of excellent service we expect from this line. Read Less
Sail Date: February 2010
My partner and I booked this cruise just because it's new and did not care about the ports of call. This was my third Silversea and I do not want to elaborate too much on what is to me obvious regarding the service. On this point it ... Read More
My partner and I booked this cruise just because it's new and did not care about the ports of call. This was my third Silversea and I do not want to elaborate too much on what is to me obvious regarding the service. On this point it will always be a guarantee. I would like to highlight instead the good and not so good features and design aspects of the ship. Even though its head and shoulders better than all the other vessels in the fleet it's still baffling why they choose certain things. WHAT II'L BE RAVING ABOUT:two TV's both behind glass so when you turn them off it just become a mirror,new interactive entertainment system,deck chairs with ottomans,butlers,service and food in general. WHAT II'L BE FUMING ABOUT: wasted areas, bland boring design and decor,one sink instead of two,no deck chair with shade on main pool, no additional hot tubs away from main pool. Truth is that I just want to post a review to keep the ball rolling and support online communities but honestly none of the issues would stop me from sailing on Silversea, there are very few instances where you could possibly get better service. These people don't know the word no. On the other hand it is infuriating that they can make so many wrong choices when they get the chance to design a ship from a blank slate. Seabourn did a much better job in designing their new Odyssey/Sojourn ships. But at any rate most people wished they had the opportunity to sail once on any of Silversea's ships. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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