1 Helpful Vote
Sail Date: June 2017
Cruised on Spirit in 2013 and it was wonderful. What a shame it has sunk so low. Meals bland and cold: menus had little variety. The breakfast and lunch buffets were almost the same daily. The Italian restaurant had very little ... Read More
Cruised on Spirit in 2013 and it was wonderful. What a shame it has sunk so low. Meals bland and cold: menus had little variety. The breakfast and lunch buffets were almost the same daily. The Italian restaurant had very little changes to its menu. There were none of the special Italian desserts that we had loved so much previously. The main dining room dessert menu did not change during our cruise. The cabins are shabby and worn. Our bed had a deep depression per person. The TV reception and audio were pathetic. Staff were lovely and did their best. Dining area waiters were willing but seemed to lack coordination from management. Some at the reception desk had poor English skills. Half way through our cruise another hundred plus passengers joined the cruise. Obviously paying less than the full cruise, there were some very rude people among them. A highlight positively was the opera evenings with singers from LaScala Milan. Read Less
4 Helpful Votes
Sail Date: June 2017
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in ... Read More
We just returned from a 12 night cruise on the silver spirit.....we were so disappointed in the service we remembered from 3 years ago. We sitting down for breakfast we would request 2 orange juice, 2 waters and 2 black coffees.......in all 11 days of eating breakfast we were never able to get all three without having to continually ask again and again, We mentioned this to the maitre d and he wrote it down in his little book.......the evening that put us over the edge was the next to the last night....we went to dinner at 8.....had wine and ordered off he regular menu.....when nothing arrived after one hour, I went to the maitre d and very quickly our appetizers arrived....cold....then the soup.....cold". At that point we had been sitting for nearly 90 minutes,....we did something we have NEVER done......we walked out and went to the hotel manager. He asked why we had never complained before and was flabbergasted and said we would hear from him (never did) and did offer us room service. That same afternoon we had gone to afternoon Tea..we were seated by the hostess, sat for 20 minutes, before WEnhadmto request a pot of tea.....none of this is acceptable at this level of cruising. Our last meal was fine,ordered coffee and desert.....desert was finished and we never received our coffee.....we walked out and the waiter came running after us telling us he would have it sent to the room!!!! We have been very fortunate and have traveled on every cruise line except Crystal,........this was, by far, the worst service we have ever experienced...I would tell anyone thinking of cruising with Silver Seas to rethink your decision! As additional note, embarkation should have warned us of things to come. At airport ,there was no porter to help us with our luggage till we got into terminal, at which time they said why didn't we let their guys do it, and we asked,what guys! On arrival at ship ,we had no help finding luggage off bus, then no one was there to assist us or even elderly cruisers up the gangplank,which went from dock to 5th deck..some people, like us, carried substantial hand luggage. Interestingly, they were there on debarking to help us down. Read Less
2 Helpful Votes
Sail Date: June 2017
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each ... Read More
My last cruise was over 10+ years ago on a mega ship with 4500 guests so this cruise must be on a different level. Sorry to say but the mega ship is on a much higher level. All of the restaurants service were agonizingly slow. Each meal would take 3-4 hours to finish. The wait staff didn't bother to remember our names even though they had ipads with our names and pictures while taking our orders every time. We gave up on eating at the restaurant, was just tired of having to wait so long for bad food and service. We end up just ordering burger and fires from room service on most nights. Over all the staff were nice and friendly but that is expected in any service industry. I can't comment about the shows because they were usually almost over when dinner was done. Luckily, we only booked 2 excursions through SilverSea. It was nothing special, big bus, time limits and local guides. We found that booking a local privet car and guide at the port was the way to go. We got to see and go to places where the big buses can't go. So why did I book with Silversea? It was on the recommendations of friends who averages 100+ sailing days per year with Silversea. Long story short, they and many other guests were booking their next trip on other cruise lines while we still had 8 days left on this cruise. I personally will not be booking with Silversea again. I'm looking to book on a new cruise line by a major luxury hotel brand. Read Less
11 Helpful Votes
Sail Date: June 2017
Silversea is one of the premier cruise lines BUT they have put their bottom line before their sterling reputation. Every document relating to Wi-Fi states "Complementary Wi Fi Throughout The Ship". Then you get on the ship ... Read More
Silversea is one of the premier cruise lines BUT they have put their bottom line before their sterling reputation. Every document relating to Wi-Fi states "Complementary Wi Fi Throughout The Ship". Then you get on the ship and find out its limited to one free hour per person per day. Totally misleading and unacceptable. Also they have a charity that they run that I am sure is a wonderful organization BUT passengers get a letter saying they will be charged a dollar per day per passenger unless they opt out. Shame on Silversea. Had it been "opt in" we probably would have made the donation but when they made it "opt out" we did. Instead Silversea should make the donation on our behalf using some of the money that we spent to be on their ship. To the top management of Silversea you should know these matters tarnish your sterling reputation. Seishin restaurant is okay if you are unfamiliar with Japanese cuisine but if you can get it at home, it's nothing special. Stars is a good concept, small plates, very good food. LaTerrasa is a good standby for all three meals. Only went to The Restaurant on the first night. The outdoors grill is nice for an informal lunch or dinner. Entertainment was fine. This cruise had a special opera program on two nights with performers who came on for just a few days. It was a nice treat. Cruise Director, Moss Hills is superb. He really keeps everyone at the top of their game and is well respected by both crew and passengers. Read Less
6 Helpful Votes
Sail Date: June 2017
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some ... Read More
We very much enjoyed this cruise, met some lovely people and saw some very interesting places. Ship and standard of service was, as usual, very good and, overall, all staff were excellent. While we were pleased overall, there were some disappointing aspects. Over some 15 years, we've been on a number of Silversea cruises. Previous cruises were on their smaller ships. We wanted to try one of their larger ships, so chose the Spirit, and selected the Rouen-Lisbon cruise as they were new destinations for us. The ship (and number of passengers) is larger, about a third larger, than Whisper/Shadow. Our cabin was large, larger than other Silversea ships we've been on, but not so you'd notice it, with all the usual, good facilities. On our previous cruise, we had an instance of soiled linen. Unfortunately, this happened again. On our first night we found the bed sheet had not been properly washed. It was replaced immediately and sincere apologies were made by senior officials, but it should not have happened. In comparison to the Whisper/Shadow, the layout of the ship is similar, with a couple of extra small, specialist restaurants. As expected, other areas were larger, though, again, not so you'd notice. In comparison to the smaller ships, the larger number of passengers is only apparent (or a problem) when embarking/disembarking. Our embarkation was not as smooth as on previous cruises, where we were well-greeted and offered champagne. Ours may have been affected by a safety drill just before, but should have been as welcoming nonetheless. You could have all your meals in your cabin, but mostly we went to the various restaurants. We also enjoy the 'open dining' on Silversea. There are two principal, larger restaurants - the Main Restaurant and the Terrazzo (each providing breakfast, lunch and dinner) and three other, smaller dinner venues - Le Champagne, Stars and a sushi-type. For breakfast and lunch we always used the Terrazzo (cafeteria-type service), which was very good. For dinner at the Main Restaurant you may elect to sit with others (seldom a bad move, in our experience) or alone. (In former times, ladies were escorted to the tables - no longer an option.) At the Terrazzo, we always booked a table. Likewise, you need to book for the other restaurants. We had very good meals at the larger restaurants. Our meals at the Stars and Le Champagne were not so good. The Stars was a multi-dish, tasting menu approach - too many dishes in our view. Le Champagne is billed as a Relais&Chateau venue. Having dined at many R&C establishments, I'd question Le Champagne's status. We were given very good advice on wines, but came away questioning the food. My wife and I had the same meat dish, though differently cooked, but were given each other's plate. Alas we did not notice this at first. Our soufflés were almost flat affairs. (We noticed other diners also had flat soufflés.) I raised these issues with the maitre d', who thanked us for our feedback(!). Silversea ships operate a dress-code: formal, informal, casual. Alas, we saw several examples where this was not being observed by passengers - changing times? Again, over the years, we've noted the improvements in Silversea entertainments. This cruise included a troupe of able singers and some very good opera singers. We did not find the change to the evening entertainment in the Panorama lounge to our liking, however. Previous cruises usually had a relaxed, piano-singer arrangement, but this cruise had a full-on DJ/disco affair. Again, changing times? We've always found staff on Silversea ships to be extremely helpful, attentive and courteous. This was certainly the case on the Spirit. Each port, except 'Le Verdon (Bordeaux)', was very interesting. The weather, as always, had a bearing, but only one port, St Jean de Luz, was missed, as proving too rough for tendering. As it turned out, that miss allowed very useful extra time in Bilbao. Over the years, we've found the Silversea shore excursions to be not good value, each usually including both some good and some questionable aspects, e.g. overly long coach journey or wholly unnecessary item/venue included. So this time, we elected just to explore the ports visited by ourselves, using shuttle bus arrangements usually laid on. This generally worked well, with all ports providing good sightseeing opportunities. We only came unstuck at Bordeaux. I expected we would be able to shuttle bus into Bordeaux, but I had not appreciated we would be berthed at Le Verdon, which is many, many miles away from Bordeaux and one could only get there by pre-booked excursion. Pre-cruise homework is therefore worthwhile! Notwithstanding the issues of concern, we would choose Silversea again. Level of service is very good and staff very friendly. We are, however, tempted to opt for the Whisper or Shadow, feeling their slightly lower number of passengers offers something lost in this larger ship. It's difficult to be specific, but, over the years of cruising with Silversea, we feel the standard of 'luxury' they purport to offer has slipped somewhat. Read Less
5 Helpful Votes
Sail Date: June 2017
The service everywhere on the ship was excellent. The only area where Silversea dropped the ball was on embarkation. We waited well over an hour after getting our baggage in the airport in Paris, for the bus to take us to Rouen. We ... Read More
The service everywhere on the ship was excellent. The only area where Silversea dropped the ball was on embarkation. We waited well over an hour after getting our baggage in the airport in Paris, for the bus to take us to Rouen. We like the formal nights. The people dress well unlike other lux lines. The quality and the variety of the food is very good at breakfast and lunch. Although we had chicken at the grill at one lunch that was so tough we couldn't eat it. However everything else at the grill was fine. Dinner is a different story. The entrée quality in the main restaurant and La Terraza really isn't good considering the price of the cruise. I would expect this level on Carnival or Princess, not a lux line. The food at Stars is very good and so is the entertainment. It was easy to get reservations in both specialty restaurants. We took a lot of tours. The guides were very good, knowledgeable and well trained. We can get free Wi-Fi on Regent. Silversea only gives 1 hour per day. That's a bit stingy. Read Less
4 Helpful Votes
Sail Date: June 2017
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was ... Read More
We chose the cruise for its itinerary. Unfortunately, the "Bordeaux" stop was at an abandoned container dock 100 km from Bordeaux, so not having purchased a costly all-day shore excursion, we didn't see Bordeaux, so that was disappointing. The rest of the itinerary was as stated, and we enjoyed the ports immensely. Eleven days without a sea day made for a very busy cruise. Service was generally very good to excellent, except the day of embarkation, we didn't see the butler until I finally called him 9 hours after boarding. So much for Silversea's advertisement of a butler for each suite who will help you unpack. Food and wine quality and restaurants were very good to excellent. We got to go to market with the chef at two ports, that evening the local products the chef purchased were served on the pool deck. It was a great way to experience local flavors. The first few days of the cruise we had record heat, then the weather became chilly as we sailed farther north, a welcome change. Free wifi was only available one hour each day, and purchasing wifi was quite expensive, so we only had a short amount of time to check our email for contact with friends and family online. But that's ok, it left more time to enjoy the cruise.which we did, very much. Read Less
6 Helpful Votes
Sail Date: June 2017
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was ... Read More
Friends had traveled with Silversea and we knew of its good reputation. What attracted us, though, was a wonderful Lisbon-Rouen itinerary. We do not plan to return to Silversea due to spotty service. Examples: A change in Lisbon port was not communicated to passengers, who had to "dash" by taxi from the north port to the south port, without a prompt written apology or the gesture of a shipboard credit. There were logistical snafus at other times, especially at disembarkation, and some of the tours were in larger groups than we typically experience on luxury lines. In the food realm, it could be good or poor. One evening at La Terrazza, our party of four was seated at 7:30 pm, received main courses after 9 pm, and our dessert order had not been taken at 10:30 pm. Another evening, I received the wrong entree. At a lunch, I got my salad but my husband did not get his. In our experience, the service does not compare to Regent, SeaDeam Yacht Club, Windstar, or Azamara. (Our butler and steward were, however, wonderful.) It wasn't all bad: We met some wonderful people and enjoyed the ports. But while the Italian line touts its “comfortable, warm and welcoming environment,” we think Silversea consistently delivered on just one out of three: The ship and cabin are well-appointed and comfortable. Beware: Silversea automatically includes an eleven-euro charge per person for the family charity, Maruzza. If you don’t notice or don’t take the time to complain on disembarkation day, you make an unauthorized “gift.” This is not the sign of a customer-centric line. Read Less
1 Helpful Vote
Sail Date: June 2017
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. ... Read More
I did not like paying for all my excursions off the ship. Being charged additional for 2 of the 4 restaurants on board was very petty. I felt after saying all food was included was a lie. The food was excellent and so was the service. The pool was closed 2 days do to filter issues and the excersiize facility was too small. Two of the 4 machines were out of order! Not very appealing for a choice for a second cruise! I felt I was overcharged and underdelivered on my cruise package!!! I am a Colonel in a Bourbon Society in SC and the 2 Bourbon selection Jim Beam and Makers Mark were very poor A 2 star Bourbon for a 5 star cruise! You need Blantons and Woodford Reserve at a minimum! Wake up and smell the roses....we did meet 2 nice couples on board and the Artwork was excellent. You did not offer photos as a souvenir or an art show or auction.. Read Less
2 Helpful Votes
Sail Date: June 2017
We were given the incorrect embarkation dock. I had to call my American Express agent in Canada (from Lisbon) for her to call the company in Fort Lauderdale to find out where the driver should take us. Our cabin stunk of cigarette ... Read More
We were given the incorrect embarkation dock. I had to call my American Express agent in Canada (from Lisbon) for her to call the company in Fort Lauderdale to find out where the driver should take us. Our cabin stunk of cigarette smoke. We asked to be moved. They could not accommodate us. On the day of disembarkation we were put on a 5:30am transfer to CDG. Our flights were 1:15pm and 8:10pm respectively. We asked to be put on a later transfer. Reception said that the 8:30am bus was full and that they could not accommodate us. We asked if they could arrange a taxi. Reception said that they could not. We left the ship at 8:00am with the hope of getting a taxi. Seeing that the 8:30am bus was still there I asked ground crew if there was space. There was and we took the bus to CDG. I noted that there were 16-empty seats. I wish to add that I have more than 300-days with Silversea, I have sailed with Seabourn, Regent, and Crystal. Read Less
Silver Spirit Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates N/A 0.0

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