Sail Date: June 2018
My husband is recently retired and I will be in a few years. First cruise ever, but I would do this Alaska cruise again in a heartbeat. Spent a night in Vancouver, walked to the ship. The Holland America Nieuw Amsterdam. Very smooth ... Read More
My husband is recently retired and I will be in a few years. First cruise ever, but I would do this Alaska cruise again in a heartbeat. Spent a night in Vancouver, walked to the ship. The Holland America Nieuw Amsterdam. Very smooth embarkation, wasn't sure what to expect. We were only on the ship for 3 nights but the balcony room was beautiful, well worth the extra and the ship itself was clean and very nice. Food was very good in the buffet and there was a pizza place and a burger place that were very good, we ate at the burger place more than once. Everyone on board was friendly and helpful. We went into Juneau at the first port and went on a 7 hour hike to the Mendenhall glacier. It was strenuous but well worth the views and experience. We left the cruise on day 4 at Skagway and started the land part of our trip. We definitely would do the same cruise again but probably all cruise for 7 days, its extremely relaxing. I definitely have recommended Holland America for this Alaska cruise to my friends. Read Less
7 Helpful Votes
Sail Date: June 2018
We were on the June 30, 2018 sailing of the Nieuw Amsterdam from Vancouver to the inside passage (including Glacier Bay). This was our third time on Holland America and our second Alaska cruise (the other in 2000 on Princess). Bottomline, ... Read More
We were on the June 30, 2018 sailing of the Nieuw Amsterdam from Vancouver to the inside passage (including Glacier Bay). This was our third time on Holland America and our second Alaska cruise (the other in 2000 on Princess). Bottomline, I wouldn't hesitate booking this ship/itinerary based on our experience. For the most part, it was all very good. We did our own air and stayed at the Auberge Vancouver both pre and post stay. I would recommend this hotel for this purpose. With four-wheel luggage, it was easy to walk from the hotel to the cruise check in - even in a slight misty rain. The hotel is in a tall mixed-use building that includes condos, retail, and the hotel. There is no room service, and the free breakfast offered is limited--but for cost/convenience it was the right choice for us. (The others being the far pricier Fairmont or Pan Pacific.) Front desk folks were very helpful. Embarkation was very confusing to get our luggage dropped off. Granted we tried to board early and the offloading was still going on. Based on what pier workers told us there isn't a set place for each ship/sailing to drop off luggage - which sounds crazy given this ship makes the same trip every week. But once we found the location to drop off the luggage the rest was pretty well managed by HA. Just bring your patience with you. We were onboard by 11:15a or so, and our cabin was ready before noon. Lunch in the main dining room was the way to go, as the Lido was a zoo. We rented two Lido Cabanas for this trip (two couples), which was a great choice. It gave us a place to hang out and our steward was excellent. Granted we tipped him well at the start and throughout the cruise, but he waited on us like kings. For Alaska, I would do this again in a heartbeat. (Cost $199 per cabana for the week.) I didn't see anyone in the Retreat Cabanas all week. Food in the main dining room was very good. We ate at the Tamarid the first night (catch the first night 'special' when you get onboard at 25% discount.) The Pinnacle was good, but not as good as our memory of the meal on the Eurodam a few years ago. The Pizza, burgers, and hot dogs all got good reviews from our group. I think the best options for Lido is to get a customized food (ommlete, salad, etc.) made to order. Otherwise, the food we had was just fair. Be sure to at least order coffee via room service, as it is so nice to sit outside sipping your coffee in the morning. (Room Service breakfast was very good too.) Entertainment: We only saw the Billboard night production, which was just OK - but less than you will see on most ships. We missed the illusionist and comedian, so can't comment on that. The orchestra played the score of an Alaska nature movie one night, and it was very good. BB Kings and the dueling pianos were both excellent. We went to the pianos (Billboard) every night. Lots of fun. I also loved America's Test Kitchen classes they had on sea days. The bar drinks were disappointing, and never found the bar or bartender that could whip up something great. Our best bar experience by far was in the Tamirid Bar--as far as quality of drinks - but it was also the worst service. We finally just started going to the bar ourselves rather than have the bar waiter take our order. The Tamirid Bar isn't crowded and has incredible views. The Crows Nest has been ruined with all the new junk they have up there. This space in the past was our 'go to spot' in the past, but not anymore. #fail Holland America. Drink specials were only in two bars at 4pm and 11:30pm - BOGO +$2. Why bother having one at 11:30p on a HA ship?? As many have commented, everything seemed to be a ploy to get you to spend more money--which I don't think is unique to Holland America. The info left in your rooms about buying jewelry was overwhelming and the only port info was a push to go to cruise stores in port. Sad it has come to that. Our shore excursions (not with the cruise line) were with Harv and Marv in Juneau in the 6 person boat. Excellent!! We did a taxi to Mendenhall in Juneau. Excellent!! We did the White Pass (one way to Frasier) in Skagway and stopped off at the Skagway Brewery for a post-excursion drink. Both were great. All that said, I would go again tomorrow -- and would recommend this ship and itinerary. Read Less
3 Helpful Votes
Sail Date: June 2018
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need ... Read More
Dear all My room no. Is 8012 in ms nieuw amsterdam. 23rd June departure from vancouver There are several issues. Let me point out each one 1. I am pure Hindu vegetarian traveller. Before booking I had clearly asked that I need Indian vegetarian meal. I was clearly told yes Holland America is best vegetarian friendly. On coming the same turned to worst nightmare On first day of lunch it was told that there were less supply as new supply is being refilled and from tommorow you will get variety of food. Told ok no problem. Let's manage a day while all other had there full option to eat. From 2nd day the same is situation till day 6.either something is over or we will do tommorow but there is no tommorow than. Had Worst experience where I had taken a naan and just yogurt to each and tried to break naam with hand and in couldn't and than with teeth than too it was unbreakable. Given it to chef MR mani who told me this is hard one requested by guest but no guest request a UNBREAKABLE NAAN as it is to eat and not a sovenier at the room I was told daily to contact Mr mani and he will make seperate but my simple question is why we are not provided quality food and substandard is done between guest who complains and some they are normal and no complain gets the unbreakable naan. Matter reported to charnea guest manager at lido market. Most Indian on cruise if asked are satisfied than you can see the reply 15 are there in my group. The best person who eats in to most item in our group it wss also now fed up. There are no variety. I had complained on day 3rd breakfast where I had waited 1 hrs for a menu item before the steward came to me and told item is wrongly written and had complained to Denise who was manager for in room dining and she called chef Mr siva Kumar who says he is only one Indian chef and have 120 people to handle alone. There is no fault of him seems and so called Denise in front of Mr siva Kumar and told her what Mr siva said as this is fault of Holland America side that enough staff was not provided though clear booking was done with passport details nationality and even telling our food preference to booking agent. Even in Indian item. Name tags are not being put and the same counter is mixed with non vegetarian. 2nd greenhouse spa Offered hydro pool and thermal suite package at 219 per couple and was booked by me immediately on the day of embarkation and was told only last 4 space left 35 couple. 70 person is the max allowed. All good for 2 days and than came the day of skagway where board was kept for the same thing of 130 dollars which was only for skagway joining passengers but to my surprise they took booking from all the guests who boarded from Vancouver too and with bargained price of 90-100 dollars for couple. Right now there are much more than 70 persons and had told first day that I would only do it if the max cap of 70 is maintained. It is like public pool now and also with this bargain thing totally dissatisfied with working and demand a strong refund for the same. Also all general public is entering the hydro pool as the door is not kept closed 3rd room shower had fallen when it was turned on leg on first day of cruise which can't be allowed as it was not checked 4th room ac not working properly complained on first day is not resolved till date. 5th highly overcharged from exc tours. Don't buy they don't care for us Team to my surprise I found that white pass railway done by me through exc tours is also price higher than the price given on its official website Matter report to Mr lyron who was not ready to agree the fact first that it's overpriced. After giving him proof he have taken time and than comes with terms and conditions no where published. Mr lyron says this offer is only for online purchase and sent letter of terms which wasn't available online. no where that terms are published online Also if its for online only it should have been clearly written on main page This is program with Holland America that you try to earn 10 dollars more for anything and everything after normal profit and than just tell to read terms where nothing was told to us like this. Point 1 reported to Denise and charnea as well as guest manager Mr Jorn Point 2 reported to mr jorn who committed me to get back to me within next 24 hrs. Point 3 and 4 reported to housekeeping Point 5 reported to lyron exc manager on board Read Less
2 Helpful Votes
Sail Date: June 2018
We have never been to Alaska before and have never sailed with Holland America. We chose this itinerary because it had more time on land than at sea. We flew to Anchorage on Monday for a tour beginning on Thursday. HA picked us up at the ... Read More
We have never been to Alaska before and have never sailed with Holland America. We chose this itinerary because it had more time on land than at sea. We flew to Anchorage on Monday for a tour beginning on Thursday. HA picked us up at the airport. They took our luggage and loaded it on a bus. The driver took us to theCaptain Cook Hotel while telling us about the area. We were greeted at the hotel and brought to the tour desk. They gave us our keys and some written directions for luggage handling. We went to our room and found our luggage had already been delivered. The hotel was nice and we could walk to almost everyplace in the city. On Thursday morning we met our tour guide Ashley. A bus took us to the train station and we were given our tickets with assigned seating for the trip to Denali. There is a dining room downstairs and they also will sell you snacks at your seat. We had a nice breakfast and lunch while viewing the scenery. A bus took us from the train station to the McKinley Chalet hotel. We were disappointed that we did not get to stay at the main lodge. We were in the Canyon Lodge which was new-looking and clean but not what we had expected. Try Karstens restaurant in Denali Village - it is excellent, If you are wondering how to decide how many days to spend in Denali, it depends on how many activities/excursions you want. The all day bus tour comes with your package. A resort bus can take you to the visitor center. There’s another bus that can take you to the Princess lodge though it is walkable. If that is all you want to do, then 2 days is enough. If you want to do rafting, a helicopter tour, an atv tour, etc. you will want more time. We did not see much wildlife at Denali, but the scenery was beautiful. After two days we took a long bus ride to Fairbanks. We arrived at the Westmark late in the day. We went out to eat and that was it for Fairbanks. The same thing in Dawson city and Whitehorse: arriving too late in the day to visit attractions or museums, just enough time for some souvenir shopping and dinner. But still glad I got to see Fairbanks and the Yukon. Then we took the bus to Skagway to get our ship. We said good bye to Ashley and our driver, Tim, both of whom were fantastic, and boarded the ship. We had a suite which was beautiful. Then we went back into Skagway to take our helicopter tour which we had arranged through HA. We flew to a glacier and it was such an amazing experience. Afterwards, we did some shopping in town then went back to the ship for dinner. We loved our suite on the back of deck 8. I would recommend the 7th deck as we were right under the pool deck and we could hear them moving chairs in the morning. The next day we sailed through Glacier Bay, which we noticed is not on the itinerary of the north going, sea first tour. It was beautiful. The next day was Ketchikan which is a fun city. There are people selling tours when you dock. The Duck tour seemed very popular. We took the prearranged tour to the Rainforrest Raptor Center. We enjoyed it. When we returned to town, we had lunch and shopped. The next day was at sea with more beautiful scenery and some dolphin sightings. The last day we docked in Vancouver in the morning. Overall, we found the food and service on HA to be excellent. We loved our suite with the wrap around deck. Our room attendants did a great job. The only thing they could improve is the entertainment. I would recommend this ship and this tour. Read Less
1 Helpful Vote
Sail Date: June 2018
We were on a 7 day cruise from Vancouver to Vancouver Alaska cruise. I guess we hit the jackpot with the weather...most days in the 70's This was our first cruise so we chose to book a inside room, as a couple we were Pleased ... Read More
We were on a 7 day cruise from Vancouver to Vancouver Alaska cruise. I guess we hit the jackpot with the weather...most days in the 70's This was our first cruise so we chose to book a inside room, as a couple we were Pleased with it, room , storage, bath etc were very good. The steward service was excellent. Food service was great , only complaint was no service from approx. midnight till 6.00 a.m., only room service. The ship had about 2,000 passengers on board never seemed to be over crowded. Would highly recommend this ship, for a first time cruise or other. The room we selected was because we were first time cruisers, we were concerned About sea sickness which we didn' experience, but. The weather was good. Cabin was very quiet, close to rear elevators which were fast. The ship had many viewing points either covered or open deck. Decor was top notch been done over a year ago. Read Less
2 Helpful Votes
Sail Date: June 2018
Had two nights in Vancouver, including a City & Capilano Suspension Bridge Park tour with Gray Line/West Coast Sightseeing, before boarding the Nieuw Amsterdam. Took a private Limo transfer with Pearl from our hotel to the ship. ... Read More
Had two nights in Vancouver, including a City & Capilano Suspension Bridge Park tour with Gray Line/West Coast Sightseeing, before boarding the Nieuw Amsterdam. Took a private Limo transfer with Pearl from our hotel to the ship. There was a bit of a queue through customs/embarkation. The ship and our cabin/stateroom were good. We had 4091 which was a partial obstructed view cabin. However, the floor to ceiling windows were so big, we had a good view out of them. During the week we saw whales and dolphins out of the cabin windows on a number of occasions. Ports of call were all interesting. Glacier Bay was amazing. Saw plenty of wildlife from the decks (whales, dolphins, sea otters, mountain goats, bald eagles, etc). Saw a couple of black bears by the coach park at Mendenhall glacier. We also did the trolley bus in Skagway and the Lumberjack show in Ketchican. We preferred Skagway and Ketchican to Juneau. Food and service on board was excellent. The entertainment (singing, dancing, comedian, magician) was also good. The only thing missing for us was a late night bar where you could have a speciality coffee (like on Fred Olsen). This seemed to close at 9:30pm. You could get ordinary coffee/tea in the Lido, but not quite the same. Disembarkation was quicker than boarding. We opted to carry our cases. Read Less
5 Helpful Votes
Sail Date: June 2018
I first cruised with Holland America 18 years ago, and it's clear that an abundant amount has changed in such a long period of time. That was certainly expected! I cannot stress the incredible service we received on this line both ... Read More
I first cruised with Holland America 18 years ago, and it's clear that an abundant amount has changed in such a long period of time. That was certainly expected! I cannot stress the incredible service we received on this line both times from their extremely friendly and overall incredibly happy staff. It's so refreshing to meet people who seem like they are enjoying being there as much as you are! It also makes me wish their compensation was not so geared on Holland America aiming to collect $450+ from a family of 4 sharing a cabin in addition to our fare to pay them as they deserve. Even cash tips given to those we appreciated were taken and put into a pool for even distribution behind the scenes, even though as most service goes, not everyone provides the same level of care and attention. More on gratuity later, but in the meanwhile, I will try to provide my opinions as objectively as I can. Embarkation was one of the most chaotic and unpleasant experiences of the whole cruise. It really set a sour note on our family's excitement for a vacation we had spent a lot of time saving for. Lunch was served in the Lido and it was absolute madness. Lido service stations sometimes have multiple lines for one station, and there was poor signage for diners to figure out where to go. Trying to get a meal for myself and three children (age 1-9) was awful, we had no idea where to go or where to stand, and the overwhelmed staff was unable to assist or direct as necessary. There was not enough room for everyone to eat. We also received "open seating" as the only available option with our booking, and reservations were all taken except for 5:15pm dining for parties of 8, and when we did walk ins the service staff seemed confused and frustrated that they would have to rearrange the dining room to accommodate us with a high chair. Thankfully, the As You Wish reservation team answering the phones was always extremely helpful and our waitstaff made the confusion and frustration worth it by treating us like absolute gold. Gede Gunawan is the most amazing service person I have ever met in my life and he made our trip very special and helped salvage what was a lot of headaches! Our cabin was nothing to really write home about - a large bed for my husband and I, a crib for my daughter Aurora, and a ceiling and sofa bed for kids to hop between our room and their grandparents' room next door. Mohammad, our room steward, took great care of us. The Dive-In burger joint upstairs is not really what people come to cruises for, which means the lines are short to non-existent and the food was OUTSTANDING. Main dining hall also receives absolutely nothing but praise from my family, even my picky eaters. Kids menus were everywhere and they accommodated even our pickiest palate. The Nieuw Amsterdam was a gorgeous ship. We have always enjoyed the art on display and the clear directions and information for navigating the ship. This is one of the newer ships, although we experience leaking ceilings in our stateroom hallway. We also saw leaking into some of the art displays. Here's a secret - the cruise lines own all those shops and jewelry shillers on the main piers in each port. You can skip every shopping guide presentation by Victoria because she is just a salesperson there to direct you to cruise line owned businesses. You're better off googling what to do and where to shop from smaller sites and not from the cruise itself. I don't remember there being so many gaudy jewelry stores 18 years ago! Noise: This ship is incredibly noisy, and this was the noisiest cruise I've ever taken. Our stateroom was below a late night chair rearrangement area, down the hall from the Main Stage that opens directly into levels 1, 2, and 3. Remaining for meals at port calls onboard means that people are actively doing construction all around you. We tried to enjoy whale watching in Ketchikan while two humpbacks played next to the ship, but unfortunately they were actively drilling and sanding the lido room so we could not take nice videos of the sighting. Disembarkation was also a nightmare and chaotic like embarkation was. They took our bags off the ship at midnight and we disembarked around 9am to pick them up. Our bags were handled poorly and weren't even grouped together. The biggest shock of the cruise was the Hotel Service Charge tacked onto our bill every day, running up nearly $500 in what really is a gratuity charge. The front desk was poorly trained in handling it, and spent a great deal of time telling me I was taking away someone's salary by asking the charge be removed or modified. In the future, my family will cruise elsewhere, most likely with one of the many cruise lines that offers a military discount and understands we aren't all rich retirees, which was mostly who seemed to be onboard with Holland America. Read Less
2 Helpful Votes
Sail Date: June 2018
This cruise was an option on an Insight Gold Tour and overall it was acceptable but not that exciting and the three stops were a somewhat welcome relief from being confined on the ship. Embarkation and disembarkation was not a problem ... Read More
This cruise was an option on an Insight Gold Tour and overall it was acceptable but not that exciting and the three stops were a somewhat welcome relief from being confined on the ship. Embarkation and disembarkation was not a problem though the lines for embarkation were longer that we would have expected. Dining room food was of a very high quality as was the service and there was very little need to venture to the "special" restaurants which we did on only one occasion. Our cabin was on deck 8 with a veranda which we thought would be great - BIG MISTAKE. Whilst on the surface the ship appeared to be well maintained we soon discovered that our cabin was below the Lido market (food area) and every night and morning - late at night (around midnight) and early in the morning (before 5:00 AM) we were subjected to noise from trolleys on the floor above which awakened us from our sleep - So much for a relaxing cruise. A little bit of attention to detail may have solved this problem with additional soundproofing in the ceiling or softer rubber wheels on the trolleys. To make things worse on the second last day of the cruise our plumbing backed up and we needed the plumber to clear the drainage pipes- not sure that it was successful and on the last day before we disembarked to toilets on deck 8 stopped working. I contacted the assistance line at about 4.00 am only to be told they would need to contact/wake up the plumber - YES!!! Repeated calls over the next hour or so gave us little or no feedback and was most annoying. NO toilet and a suspect shower - we we told to use pulic rest rooms - in our pyjamas!!! Customer service was hopeless though I have to say that staff in the dining rooms were great. Paid excursions were very good however the whale watching one was a waste of time and certainly not one that we would recommend. Would I travel on this cruise line again - Maybe NOT Read Less
4 Helpful Votes
Sail Date: June 2018
We chose this cruise because wanted a smaller ship and a round-trip itinerary. I had been concerned about choosing Canada Place and the Nieuw Amsterdam based on reviews but these concerns were quickly proven wrong. We entered the ... Read More
We chose this cruise because wanted a smaller ship and a round-trip itinerary. I had been concerned about choosing Canada Place and the Nieuw Amsterdam based on reviews but these concerns were quickly proven wrong. We entered the Canada Place parking garage at 10:30 and checked our bags. Check-in was very efficient and we were boarding by 11:15! We went to the Lido for a glass of iced tea and 15 minutes later the cabin was ready. The ship is beautiful and easy to get around. Stairs/elevators are plentiful and it never felt crowded (except trying to find a table in the Lido). The cabin was well-organized and so glad we chose a balcony cabin! We ate one delicious meal in the Pinnacle Grill and split other meals between the Lido and Main Dining Room. We enjoyed room service for breakfast one morning because of an early excursion. Service was impeccable; food was varied, delicious and well-presented (one of us is vegetarian and that was not a problem). Don't stress over dress in the main dining room...it was everything between nice jeans and a button-down to evening wear. The gym was wonderful with beautiful views from the treadmills. We enjoyed one of the fitness lectures provided and took advantage of several America's Test Kitchen demonstrations. We loved Lincoln Center Stage and the jazz pianists at the Ocean Bar. Don't miss the views from the Silk Lounge. Be sure to take advantage of the Promenade Deck and enjoy 360 degree views while cruising the Inside Passage. We thoroughly enjoyed our excursions. (1) In Juneau we did Whales, Glaciers & Rainforest Trails tour. The easy hike through the forest was beautiful and educational. Standing on the edge of the lake at the glacier was amazing! We saw 3 different very active whales on our whale watching boat. The temperature was low 50s so my cuddle duds shirt and fleece with a windbreaker felt good. I did wear a knit cap most of the day. (2) In Skagway we did the White Pass Rail & Yukon Expedition. The views with plenty of stops on the bus ride were amazing. Some of my best pictures are from here. The mushing camp was a relaxing break during the day and lunch was good. I wore a long-sleeve tee shirt most of the day but the puff jacket was needed on the platform during the train ride back. (3) In Ketchikan we did Misty Fjords & Wilderness Explorer. We lucked out and had a sunny day. The catamaran trip took an hour to get there but was worth it. The bay in the back has granite cliffs and waterfalls everywhere you look. It was cool on deck as the boat was constantly moving. The long-sleeve tee shirt was sufficient but the rain jacket as a wind breaker was needed.(4) Glacier Bay was the highlight of the cruise. I could hear the creaking ice even though I never was it calve. It is cold on deck so the hot beverages and soup a were welcome bonus. We chose self-debarkation which was a breeze. This was a wonderful week onboard Holland America's Nieuw Amsterdam. Hope this helps if you are looking for an Alaskan cruise. Read Less
8 Helpful Votes
Sail Date: June 2018
We chose this cruise as we wanted to visit Alaska and see the wonderful wildlife. We left from Vancouver of which we explored and enjoyed. This was mine and my husband's first cruise. Disembarkation was really efficient it was only ... Read More
We chose this cruise as we wanted to visit Alaska and see the wonderful wildlife. We left from Vancouver of which we explored and enjoyed. This was mine and my husband's first cruise. Disembarkation was really efficient it was only border control that there was queuing issues but not to troublesome. On return it ran totally smoothly. The ship was very clean we were on deck 6 at the front the room was very clean and the staff were very polite and helpful and this we experienced throughout the ship. We preferred fine dining and the food was lovely and varied. We booked our excursions before leaving again these all went smoothly and suffered no issues . The entertainment was brilliant the dancers were superb and varied the shows. The talk from the rangers at glacier bay was very informative. We haven't caught the cruise bug but that is only due to the fact this was the only way we could see alaska as we did. A fantastic trip of which we thoughrly enjoyed. Read Less
11 Helpful Votes
Sail Date: May 2018
I have wanted to take an Alaska cruise vacation for at least 25 years! Finally, we did it, and somehow, it exceeded my extremely high expectations! I spent a lot of time on CC, with the veterans and experts assisting me in choosing the ... Read More
I have wanted to take an Alaska cruise vacation for at least 25 years! Finally, we did it, and somehow, it exceeded my extremely high expectations! I spent a lot of time on CC, with the veterans and experts assisting me in choosing the "right" one for our family. It paid off, thank you CC family! We absolutely loved the ship and itinerary, we chose wisely!! This was our first time in Alaska and our first cruise on HAL. Vancouver is such a wonderful port for embarkation! We spent a day and half before the cruise enjoying this bonus port. We explored on our own and enjoyed Granville Island one afternoon and Stanley Park one full day. We would love to return to this beautiful city, with its friendly, diverse people, gorgeous scenery and delicious cuisine! Boarding the ship was easy and quick! The first thing I have to say is that service on the NA was wonderful...friendly and thorough, throughout the ship. We had a few problems with our key cards the first day and they were quickly remedied. We were accidentally charged for one of the specialty restaurants though I had pre-booked and paid from home, I simply called guest services and it was immediately removed from the bill. Our cabin stewards (2 separate decks) were excellent and deserve a standing ovation for the condition of the cabins. Every server in every restaurant and bar we encountered was top-notch and friendly, we cannot say enough about the staff on this ship! The Nieuw Amsterdam is tastefully decorated and immaculate. Public spaces are warm and inviting and look very luxurious without being gaudy. None of the areas ever seemed crowded, except for the Crow's Nest just after sail-away, where it was just a little difficult to find a window seat, and Lido Buffet, which was chaotic almost every time we visited. We enjoyed every bar, lounge, restaurant and entertainment venue on the ship. Our favorites were the Crow's Nest and the Tamarind Bar, which both offered stunning views and quiet atmosphere. We also really liked the Ocean Bar and Reading Room near the Casino (surprising, we expected the Casino to be loud and unpleasant to us, but it was not). The food was delicious, except for a few "misses." Our daughter requires a gluten-free diet, and she was well-accommodated for the most part, except for embarkation lunch, (where she was limited to a salad and a bun-less meat patty) and breakfasts in the Lido. There was supposedly a GF station in Lido, but every time she went there, she was directed to an unappealing pile of packaged bread and rolls. She had been promised on day one that GF pancakes and waffles would be available upon request, but found this not to be the case...very disappointing. I am getting the impression that this is an industry-wide problem, but I'd like to see improvement in this area. Other than the GF issues and the chaos finding a table, the food in Lido was surprisingly delicious and fresh, for a buffet. We tried all of the specialty restaurants; they were excellent and worth the up-charge. We especially enjoyed Tamarind. Canaletto was a pleasant surprise (we're picky about our Italian) and a great way to spend the first dinner, with lovely views! The MDR was better than expected, but we found that very often the descriptions on the menus didn't seem to match the food that was served. For example, "arugula and frisee salad" contained exactly one leaf of arugula. We had one pretty bad experience in the dining room (Tuesday night, after Skagway), but other than that time, all of the food was yummy. We had "anytime dining," and never had to wait more than 10 minutes for a table, and that was only once. Most of the time we were seated immediately. Because of the anytime dining, we never had the same table or server, which was fine, they were all excellent. Sorry to say, the fast food places (Dine-In and NY Pizza), were virtually inedible. Entertainment was better than expected, though the HAL's choreographed Mainstage performances need updating. We went to the Mainstage show every night, and enjoyed every one. There was a Preview Show, a BBC Earth show (live music played to scenes of Alaska), a comedian, a magician and several shows with the HAL players, who were very talented. BB King's All Stars really steal the show, though. Those musicians are fabulously talented and rock the house, three shows almost every night. The Lincoln Center Stage offered several classical performances, which we never attended, but we heard them several times while passing through and they sounded lovely. The ports were all fabulous, each one was an experience of a lifetime! We booked independent excursions, so I can't comment on the ones offered by HAL. In Juneau, we did a Paddle Trek Ice Adventure which which included a stunning canoe paddle on Mendenhall Lake and a breathtaking hike on the beautiful, ever-changing glacier. In Skagway, we selected a drive up to Emerald Lake in the Yukon, combined with a sled dog experience and a train ride back down to Skagway. In Ketchikan, we took a flight to Misty Fjords on a float plane that landed in the Fjord, where we watched a bear and her cub eating grass. I could not say enough wonderful things about these amazing excursions. My family was completely blown away by each one. Glacier Bay was more stunning than we dreamed it would be, and the enrichment activities really made it more fabulous! We spent a lot of time talking to the park rangers Molly and Kelly, and the cultural ambassador, Kevin. They all had so much information to offer. It really gave us a special appreciation for Glacier Bay and glaciers in general and the way of life of the people of southeast Alaska! They made us want to return again and again to this breathtaking place. Overall, our cruise was amazing!! We are talking about what we would do differently next time (dreaming) and perhaps we would do a one-way cruise/tour experience. We are glad we did it this way for our first time. Only things we would change immediately: HAL needs to do something about the chaos in the Lido buffet (maybe have a line and help people find the next available table?) and offer unlimited internet access, Read Less
10 Helpful Votes
Sail Date: May 2018
Our first cruise with HAL, although have previously cruised with others in Europe. The ship was first class, wonderful decor, good condition, fantastic crew. Stateroom was on deck 7 (Rotterdam) and our steward Nissan was brilliant. Room ... Read More
Our first cruise with HAL, although have previously cruised with others in Europe. The ship was first class, wonderful decor, good condition, fantastic crew. Stateroom was on deck 7 (Rotterdam) and our steward Nissan was brilliant. Room was everything you would expect. We dined across the ship in the MDR, which we thought was very good, Canalet which was excellent, Pinacle Grill was as expected fantastic, also The Lido which was equally as good. All staff were enthusiastic and welcoming. Entertainment was good, although I mus say the Billboard Onboard was very good, with an extremely talented pianist/vocalist in Paulina. The ship was full, but never crowded, both embarkation and disembarkation ran smoothly. We booked one on shore tour in Juneau, whale watching and the glacier quest. This was worth every penny with multiple whale sitings. On board announcements were informative but not over frequent. First cruise with HAL and will not be the last. Read Less
1 Helpful Vote
Sail Date: May 2018
We arrived in Vancouver a couple of days before commencing our cruise, what a fabulous city . Easy to get round by their Hop On/ Hop Off buses, people very friendly and helpful. Visited Victoria and the Butchart Gardens which are well ... Read More
We arrived in Vancouver a couple of days before commencing our cruise, what a fabulous city . Easy to get round by their Hop On/ Hop Off buses, people very friendly and helpful. Visited Victoria and the Butchart Gardens which are well worth a trip Arrived at the embarkation point by cab from our centrally positioned hotel and we just followed the directions given by the staff, a very smooth operation to board the ship. The ship was very impressive , never having cruised before we did not know what to expecthowever it was a great experience . The cabin was very comfortable, we ate in the main dining room , the food on board was excellent, our waiter on table 313 Tom was excellent and Edgar the wine waiter also . There were so many activities going on and the port excursions were very well organised. The service from the staff was faultless they were so friendly and helpful There were several options for entertainment and some very interesting talks .The scenery on the way to Alaska and return journey was superb and we were very lucky with good weather .Disembarkation was also easy and we were soon on our way to another part of our tripacross Canada Read Less
Sail Date: May 2018
It was a surprise birthday gift.. It was in the planning process for 2 years by my adult children as a 80th birthday gift. I was totally surprised! We departed from Boston and went to Toronto, then from Toronto to Vancouver where we spent ... Read More
It was a surprise birthday gift.. It was in the planning process for 2 years by my adult children as a 80th birthday gift. I was totally surprised! We departed from Boston and went to Toronto, then from Toronto to Vancouver where we spent the night at the Metropolitan hotel. It is a very nice hotel and only a couple of blocks from the Canadian place where you board the ship.We walked down at 11:00 am and was thru customs and onboard in one hour. We had a tour of the ship and spent the rest of the day in the spa area. I was pampered by the spa girls with manicure, pedicure, facial, and a weeks worth of trips to the hydro pool. Everyone should have one in their back yard! The chairs that are heated are also a must have! I definitely would go again aboard this great ship. It is the best! The debarkment process was very organized and we were off in no time. We took a hop on hop of tour of the city,, which also transported our luggage to the airport hotel for us. After the tour we were given tickets for the sky train to the airport At the airport we stayed at the Hamilton hotel right inside airport where our luggage was waiting for us. A great relief not to have to worry about baggage.The hotel is very nice and very very convenient. Every airport should have a hotel in it. It makes those very early flights a little more enjoyable. I can't wait to go on another cruise! Read Less
2 Helpful Votes
Sail Date: May 2018
Cruise booked to follow on from a Calgary to Vancouver self drive holiday. The scenery in British Columbia was fantastic. Anyway, I was not intending to post until I saw a customer had a similar issue with HA regarding their gluten free ... Read More
Cruise booked to follow on from a Calgary to Vancouver self drive holiday. The scenery in British Columbia was fantastic. Anyway, I was not intending to post until I saw a customer had a similar issue with HA regarding their gluten free offerings also during May. (Ours 19th to 26th). I am coeliac so have to be gluten free. HA were pre advised. The problems I experienced came twofold. Firstly the level of education amongst staff was poor, particularly in the Lido where conflicting advice was given and I was glutened after being assured the sausage was gluten free. It wasn't as subsequently confirmed by the kitchen staff. Similar experience with gravy and one or two other items by which time I had asked about foods to hear the response but had no intention of having unless I was sure. The Dining Manager spoke to us at length and endeavoured to look after us for the remainder of the cruise but did admit that they had a problem with training and knowledge. One of the chefs we approached after listening to our experience said "so what is your point?" which rather says it all. The small assortment of sealed breads and muffins was only replenished once a day so when it had gone, usually towards the end of the Lido breakfast service, that was it till the next day. In the MDR the service was very good and I was able to trust the food served. The problem here was that the food was unexciting with little or no attempt to produce GF food. For example, the cheesecake came with out any base, only the filling. the Tarts were filling only, no pastry. Other sweets were generally ice cream or fruit. No effort to make anything like sponge, pastry or cake mixes. My baked alaska was ice cream with squirty cream piped on top!! My only other cruise experience since diagnosis was with Costa Cruises. They were superb. The menu was posted to my room the day before and I could choose at the table same time as the other guests, with HA I had to choose 24 hours before. With Costa I had a specialist waiter who ensured no cross contamination and the food was excellent with GF alternatives produced for all the things I list above that HA did not do. All this information was passed to HA for their future consideration. The cruise otherwise was fine. Glad we booked the whale watching from Juneau directly with an operator as the HA excursions were cancelled as a bit choppy. The ship was okay but disappointed to see a lot of maintenance and cleaning work going on in public areas during peak hours, early evening. On Costa did not see any of that. Bar prices were decent. The entertainment was fine, BB Kings excellent and main stage shows reasonable, the two male singers good, the female vocalist no so. Administration was very good and no hassle boarding or getting off the ship. Now we have been to Alaska unlikely to use HA again. Cabin was good and staff very good. Captain was completely invisible and did not make an appearance at anytime across the seven days. Read Less
1 Helpful Vote
Sail Date: May 2018
We took this cruise by default because we were doing a Scenic Tours trip around Canada and this was part of it. The Scenic tours are really expensive so we expected better of the cruise component. I think they would be better placed using ... Read More
We took this cruise by default because we were doing a Scenic Tours trip around Canada and this was part of it. The Scenic tours are really expensive so we expected better of the cruise component. I think they would be better placed using the services of a smaller vessel. Anyway, our experience: It took 5 hours to board in Vancouver, US border patrol were understaffed and overworked, many people had the wrong visas, we sat on hard chairs with no food or drink and waited. Near the end all the passengers from the Princess Cruise were pushed in front of us because, apparently, the ship had to leave port urgently. We were told they left 300 people behind who subsequently came on our ship, but I cannot confirm the veracity of that report. The ship left late and just after we boarded and we missed the sail away because we were rushed to the auditorium for a farcical safety briefing - something like a flight attendant would do except the girl didn't know how to work the life jacket. We weren't shown where the lifeboats were or anything sensible. The main restaurant was sloooow to serve and the food was very average. The lido restaurant upstairs was horrific. Way too many people, one person had to sit at the table while the other got food because if you both left your places would be cleared and when you returned someone else would be sitting there. The food was canteen standard and you had to queue to be served (no buffets), so at breakfast you had to line up to get a piece of toast and then line up in another line to get an egg to go onto the toast and so on until all the food was stone cold. The toast lady could never remember your order so invariably someone else got your piece. They even ran out of white bread. Tried to go to a line dancing session which was a big mistake, just about every one of the 900 people (slight exaggeration) on board were in a teeny room banging into each other as they shuffled around. I didn't even bother to enter. I am giving this 2 stars because the cabin (we had a signature suite) was really good and a haven away from the chaos of the rest of the ship. The excursions and ports were interesting. If you want to see a glacier do it quickly as they are melting fast. Read Less
Sail Date: May 2018
This was a mixed bag. At the start of the cruise, staff had trouble keeping up with what needed to be done; particularly in the Lido. Food in the dining room was very good, a little less so in the Lido mostly due to a lack of variety. ... Read More
This was a mixed bag. At the start of the cruise, staff had trouble keeping up with what needed to be done; particularly in the Lido. Food in the dining room was very good, a little less so in the Lido mostly due to a lack of variety. Having the daily newspapers in the Lido at breakfast is a great touch. Oh, and at a buffet, I’d rather serve myself. The daily what and where sheet was a disappointment. Sure, there were titles and locations, but no real descriptions for anything but the movie. As a result people missed out on some very entertaining talks. The times for the evening shows kept changing. Trying to find out what deck had the gangway was on, hand where, was always an adventure. Why not just put a sign in each elevator? (But the carpets in the elevators with the day of the week on them was a nice touch.) Bartenders were always fun. And the afternoon read was dreadful. We had to tackle staff to get service. Never went back. Read Less
5 Helpful Votes
Sail Date: May 2018
Saw this cruise on a tv show with Jane McDonald and thought it looked very good. Decided to do it so booked it and also had 3 nights in Vancouver to get over jetlag and make Vancouver part of the holiday ... Read More
Saw this cruise on a tv show with Jane McDonald and thought it looked very good. Decided to do it so booked it and also had 3 nights in Vancouver to get over jetlag and make Vancouver part of the holiday .We never did any of the excursions offered as we found them to be a little too expensive so did our own thing when in port and still saw a lot .Highlight was Glacier bay it was awesome and seeing a glacier calving was a special treat.The crew were very efficient and polite and the cabin attendant made us very welcome and each day we had a different towel animal .The best was the towel monkey which he put on a hanger and hung it just inside the doorway for us to get a surprise when we went to our cabin .Food was excellent and we only used the buffet for main meals and breakfast .we used the burger bar a few times and the pizza made to order .We had stateroom on deck 5 at the rear of the ship which we found preferable to a side cabin for views .we would go on this ship again anytime there was enough to see and do during our time onboard and the theatre entertainment was very good . Read Less
Sail Date: May 2018
Pre cruise. I flew to san diego on norwegian air and another sadly i did not know i had to pre book meals so all i9 had for 9 hrs was snacks! I stayed in a hostel to save money which was ok.i did maritime museum,san diego zoo and ... Read More
Pre cruise. I flew to san diego on norwegian air and another sadly i did not know i had to pre book meals so all i9 had for 9 hrs was snacks! I stayed in a hostel to save money which was ok.i did maritime museum,san diego zoo and midway. Embarkation. I left hostel 1000 and was surprised to go onboard by 1130 and cabin was ready and luch was in the dining room. Cabin. I originally had an out6side guarantee cabin then 1 day before cruise got a upgrade to balcony. A quuen bed was very comfortable. Shop. Very few models of NIEUW AMSTERDAM were left plus small ones but not much else Entertainment. Really good shows,a singer/comedian,singers ands dancers and a fiddle player/comedian were really good. Ports of call. Victoria(vancover island) did not book any excursions as very pricey onboard. I got theb shuttle bus into town and after finding bus trips were$50-$70 to get to the beuchart gardens i went there by local bus. Disembarkation. Pretty good did not have to wait long to get off ship. Post cruise. I stayed in a hostel in vancover much better than the 1st one and went a few places. All in all. Really good cruise as i always want to go on her. Read Less
11 Helpful Votes
Sail Date: April 2018
We booked this cruise at the last minute because of a phenomenal last minute deal that offered airfare, transfers, 1 night pre-cruise hotel, 2 bottles of wine, SBC, dinner at Canelleto and lunch at Pinnacle Grill. The hotel - Embassy ... Read More
We booked this cruise at the last minute because of a phenomenal last minute deal that offered airfare, transfers, 1 night pre-cruise hotel, 2 bottles of wine, SBC, dinner at Canelleto and lunch at Pinnacle Grill. The hotel - Embassy Suites in Ft. Lauderdale was very nice. The room was spacious and the cooked to order breakfast the next morning was decent. The transfer to the ship was handled very nicely and embarkation was smooth and very efficient. Our package was for an inside room and the room was a good size well maintained. Our cabin steward Oki and his assistant were always cheerful and took very good care of us. I do think that they have too many cabins to take care of though. We had open seating and it worked just fine. The food is so poor. We are long time mariners and the food used to be very good. I'm sure that much of their food is prepackaged and just heated up. The food in the Lido is so bad it is like eating at a really cheap dinner. The Asian buffet food is not as good as I've had at some food courts. When they served turkey it was a rolled turkey (sort of like a big bologna) not a real turkey. The best food on the top deck was at Dive In for the burgers, hot dogs and fries. The salad bar (make your own salad) was also very good. It's pretty bad when in a huge dining area the best food is salad, hamburger or hot dog. The fruit was not ripe. I can't understand sailing through the Caribbean with all the lovely fruit, mangoes papaya etc. and none of the nice fruit is brought onboard. The service is also very poor. There is no staff to help you with your plates and the plates are so hot that they are very difficult to carry without hurting your fingers. The food in the main dining room at dinner was also not good quality. The chefs cannot cooked fish or chicken. Both were always overcooked, dry and tasteless and the pasta was also not edible most times. When I left almost all my meal on the plate the server did not ask if there was a problem or offer to bring another meal. The best service in the main dining room was at tables 314 - 318. This is a little area that had 5 tables for 2 and the wait staff in the area were exceptional. They also have probably the best wine steward at HAL in this area. We dined at Caneletto one evening because it was part of our package. Believe me it's not worth an extra surcharge. It is an open are that is glassed in just off the Lido dining room. During dinner there are carts being rolled around and it's very noisy since it opens onto the Lido. The food is just a step up from Chef Boy Ardee. We asked to see the wine steward and told her that we had an open bottle of wine we wanted to finish. She asked where we had the wine and when we said it was opened in the main dining room she replied that it would take awhile to get our wine because she had to retrieve it from downstairs. My husband sort of hesitated but I said that we would like our wine. Excuse me but isn't it your job to serve what we want. After she poured the first glass she never came to the table again. She was too busy socializing with some of the wait staff. The staff also started clearing tables and setting up for the morning buffet while we were still eating. All of this for a surcharge. We didn't eat at Tamarind because based on what they served at the Asian buffet we felt it would probably be poor quality Chinese food court (Not as good) We enjoyed the performances at the Lincoln Centre Stage. The entertainment in the main show lounge was mixed. There were a couple of really good acts - a comedian , Scott Harris, a Lionel Ritchie impressionist and some not so good. Happy hour is no longer 2 for 1 but is now 2nd drink for $2.00 on their already inflated drink prices. We never take ship's tours as we find they ridiculously overpriced for what you get. I understand that there used to be a free shuttle in Victoria to take your downtown but that has apparently been discontinued and they now have a shuttle that they charge a outrageous price for. They also have a very high surcharge on US dollars. For what they charge on the shuttle you're better off to take a taxi into town. There were a number of passengers who had really bad colds on board this ship. We have had this experience on 2 other cruises that we've taken with Holland America. We've spoken to a number of people and they've also mentioned that this was a problem on their cruises with Holland America. We don't seem to have encountered this problem with other cruise lines. One passenger said that they had a bill for $1,800.00 from visits to the ship's doctor. There is no self service laundry on this ship so unless you are a long time mariner - 200+ days with Holland America to have laundry done is $20.00 a bag. Surprisingly for a ship this size there is no library and as far as I could see they did not even have a book exchange. Disembarkation was a joke. They were behind schedule but I noticed that colors listed after ours were being called to disembark. I went up to the front desk to ask but there was a huge line up. I found an officer and asked him but he said that I had to go to the front counter. When I pointed out the line up he brought me up to the desk and got someone to help me. I was told that different cabins were given different sheets and that the colors on the sheets were different What! Why don't you just give out the same sheets to everyone. He checked my luggage tag and bingo they must have missed my color luggage tag. Who knows if I hadn't gone up I might still be on board ship. I think it will be awhile before we do another Holland America cruise. This is one cruise that I was really glad to see come to an end. Read Less
2 Helpful Votes
Sail Date: April 2018
We always cruise with HAL as our experience has always been very good. The Nieuw Amsterdam is well appointed, tastefully decorated with plenty of public rooms. We especially enjoyed the Explorers Lounge on deck 11, the baristas make a ... Read More
We always cruise with HAL as our experience has always been very good. The Nieuw Amsterdam is well appointed, tastefully decorated with plenty of public rooms. We especially enjoyed the Explorers Lounge on deck 11, the baristas make a great vanilla latte. There was also a great selection of puzzles, board games and books in this lounge which was well used by the guests. The crew on the ship are very professional and extremely approachable. The cabins are clean, comfortable with lots of storage, and the new flat screen TVS are great with excellent reception and lots of choices of current movies and four news stations. The food in the MDR was less stellar than on previous voyages and although we tend to stay clear of the Lido other than an occasional breakfast, however, this time we discovered that the lunch and dinner selections seemed more varied. The tray of various pastries was a pleasant treat in the Hudson Room (card tables set up). The PA announcements were limited which was pleasant. We absolutely loved the Billboard on Board Piano bar, Andy and Polina were excellent. Also the music in the BB King Lounge was well attended. We caught most of the main stage shows and the majority were good. We are HAL devotees. Read Less
1 Helpful Vote
Sail Date: April 2018
Holland America 17 day cruise from Fort Lauderdale through Panama Canal on to San Diego checked off all the boxes. As usual food was good to great, housekeeping and dining staff friendly, accommodating and truly attempted to meet our ... Read More
Holland America 17 day cruise from Fort Lauderdale through Panama Canal on to San Diego checked off all the boxes. As usual food was good to great, housekeeping and dining staff friendly, accommodating and truly attempted to meet our every whim. The check out procedure through San Diego was exceptional. Took less than 10 minutes! A few specifics worth noting. Aji and Hendry in dining area were exceptional servers. My husband got a $40 hair cut in the salon and the gal cut his ear as well as the back of his neck using the clippers. Not sure if the gal was not experienced or just did not care. We visited the Tamarind restaurant. We got sushi as an appetizer, Sea bass and a steak. The steak was very good. The Sea Bass was severely overcooked and the sushi was worse than the all you can eat sushi restaurants. Why? The chefs were lazy and cut the vegtables in huge chunks rather than thinly sliced. Each bite was all cucumber as huge chunks of cucumber were in all the sushi we ate. I would strongly suggest skipping the Tamarind. Not worth the extra dough. Our largest disappointment with the cruise is frankly nothing Holland America can do. We are in our mid 40's and the crowd as well as itinerary on the cruise was very mature. We normally enjoy trying a few new things on sea days but the activities were Soduko, Crossword puzzles, listening to pianist, learning how to use email. The two events we looked forward to was a pub crawl visiting the 4 bars on the ship. Unfortunately both events were cancelled due to lack of parcipitation. Now the million dollar question...would we do this cruise again. Probably not unless we brought some friends. For sure a yes in 15 years but the lack of activities for physical able adults was low. We still love Holland America but for sure will reconsider longer duration cruises in the future to be sure cursory activities meet our expectations. Once again, NOT a Holland America issue aside from the smaller comments mentioned above. Read Less
4 Helpful Votes
Sail Date: April 2018
Excellent accommodations in Neptune Suite 8162 (aft). Room stewards Agus and Putu were awesome! Concierge perks with Neptune level accommodation worth the extra money. Main dining room food was excellent. Dined at a table of 6 with ... Read More
Excellent accommodations in Neptune Suite 8162 (aft). Room stewards Agus and Putu were awesome! Concierge perks with Neptune level accommodation worth the extra money. Main dining room food was excellent. Dined at a table of 6 with great tablemates from Canada and Louisiana. Don't ask for a table for two. The experience of meeting other passengers is worth breaking out of your comfort zone for. Servers Libra and Hendri were also excellent. The Pinnacle Grill was great! The filet mignon was perfect. Worth the extra surcharge for dinner. We chose Holland America Line for the classic cruise line atmosphere and adult settings. Ambiance was great with the decor and art pieces throughout the ship. Don't miss the BBC Planet Earth live performance accompanied by the Lincoln Center Stage musical performers. Wish it was more than once. Took advantage of breakfast room service on the veranda every morning before shore excursions. No searching for a table in the Lido Market during peak hours. Seas were too choppy to take the tender boats to Half Moon Cay, so that was the only dissapointment of the trip. We had heard so many good things about the island and were looking forward to the excursion. Looking forward to future cruises on HAL exploring other itenieries. Signed, Future 5 Star Mariner Read Less
4 Helpful Votes
Sail Date: March 2018
This was our third cruise with Holland America. Previous cruises were aboard Maasdam and Noordam, smaller ships than the Nieuw Amsterdam. The ship still felt like a perfect size. We never felt crowded except for occasional moments when ... Read More
This was our third cruise with Holland America. Previous cruises were aboard Maasdam and Noordam, smaller ships than the Nieuw Amsterdam. The ship still felt like a perfect size. We never felt crowded except for occasional moments when embarking or disembarking at ports. The recent upgrades were lovely. We love the elegance that we see on Holland America ships. Lots of people have made negative comments on the new Crow’s Nest area but I still felt there were plenty of areas for people to sit and gather. I loved the EXC lounge where the guides gave talks on ports and general interest for our cruise region. The ship was always clean and easy to navigate. The food options were great. We dined at the Pinnacle Grill our first evening and thoroughly enjoyed the experience. It wasn’t crowded so provided a romantic ambience. We ate breakfast once at the Lido Market (buffet) and it was enjoyable. All dinners were in the Dining Room. We loved the 8pm set seating. So nice to just walk in to your table and get to know the staff. Port days we ate lunch off ship but enjoyed the Dive In burger bar or New York Pizza if we were aboard. Read Less
4 Helpful Votes
Sail Date: March 2018
During this cruise, I got married on board. We had our wedding party and officiant sailing with us. The hotel manager caught wind of this and apparently emailed heads of staff on board. Unbeknownst to us, we had so many areas fulfill the ... Read More
During this cruise, I got married on board. We had our wedding party and officiant sailing with us. The hotel manager caught wind of this and apparently emailed heads of staff on board. Unbeknownst to us, we had so many areas fulfill the day of our dreams. There was an amazing cake brought to dinner, towel swans and rose petals in our room, and even our own private photographer at no additional charge. The cruise and my wedding was amazing, thanks to an incredible staff and cruise experience. I am now a 3 star mariner and will continue to sail with HAL!!! Our cabin was always cleaned in a timely manner, including my request for extra ice at all times. Our dining stewards were always on top of things, including my order for an extra lobster tail on Gala night. The duo at Billboard on Board made our evening entertainment - we never wanted to venture to other venues. The evening entertainment by guest entertainers were not the best on this sailing, but the cruise entertainers put on amazing shows. Read Less
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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