1 Helpful Vote
Sail Date: May 2019
Grand Princess needs to call it a day! Food was HORRIBLE. Just Horrible!. It was almost as if they threw together left overs and called it something different each day. On a positive note it kept me from eating too much. I believe I ... Read More
Grand Princess needs to call it a day! Food was HORRIBLE. Just Horrible!. It was almost as if they threw together left overs and called it something different each day. On a positive note it kept me from eating too much. I believe I had 2 good meals on a 10 day cruise. I noticed that the décor is very out dated and some of it was distressed or broken. I had one family member have items stolen out of her bag. The friends we had on the ship had the Casino staff taking money (large sums) from them as they had a few glasses of wine. They actually got a call from a member of the staff to come down that her husband was getting robbed by a Casino worker :(… to the tune of 1500.00. Cruise line was notified but didn't seem too concerned? Entertainment: That was middle of the road. Not enough. It feels like ALL Princess wanted to do was sell more items. If I ever hear about EFFY again I will pull my hair out. The staff is trying to sell all day long especially EFFY. Too Much! I do not like paying gratutity on my bill. I prefer to select who I give my tips too. I tipped additonal money to the gentleman who cleaned our room daily. He was awesome and a few of the other staff was given extra for their excellent service. However I think that there is no incentive for everyone to give excellent service if they are splitting tips. Not fair to the ones who truly go above and beyond. I will not go on another Princess Line Cruise again. Not a great experience. Read Less
Sail Date: May 2019
We selected this cruise, to see Alaska and Glacier Bay. Grand Princess offered convenient departure from our city San Francisco. The onboard experience was great. Princess crew and staff were professional, friendly and service minded, ... Read More
We selected this cruise, to see Alaska and Glacier Bay. Grand Princess offered convenient departure from our city San Francisco. The onboard experience was great. Princess crew and staff were professional, friendly and service minded, and operations went smoothly. Food was more than plenty. Any time dining was delightful, with a varied menu and great execution by kitchen and service staff. Naturalist Tess Julianna was second to none. She engaged the audience with colorful and insightful lectures, on Alaska, Glacier Bay and wildlife. Evening shows were varied and offered great music and dance. Very professional. Passengers were mostly older crowd, lively, but not rowdy. Made several new friends onboard. Ports of call were Juneau, Skagway, Ketchikan and Victoria, Canada. The highlight of the cruise was the day in Glacier Bay. The views and scenery were breathtaking. The visit to Victoria should have been longer, in order to see more of this beautiful city. Overall, this cruise with Princess was amazing. The crew and staff made every effort to create a welcoming and fun experience onboard and at ports of call. Read Less
Sail Date: May 2019
This is our fifth cruise on this particular ship. Grand Princess is one of our favorite ships for the following reasons (in no particular order): WRAP AROUND PROMENADE - We walk around the promenade daily for exercise, and later, for ... Read More
This is our fifth cruise on this particular ship. Grand Princess is one of our favorite ships for the following reasons (in no particular order): WRAP AROUND PROMENADE - We walk around the promenade daily for exercise, and later, for digestion. COVERED POOL AND CONSERVATORY - The ping pong tables are actually usable, without wind tunnel. The shared puzzle area is out of the way. The covered pool is nice place when weather is too hot or cold for us in the open air pool. NICE GYM PLACEMENT - The gym machines look out from the 15th level. Noted many more cruisers utilizing gym than on previous cruises. Always full with very little trickling-off as cruise neared end. Nice view. Going to be sorry to see this ship move. Add to that: SAN FRANCISCO HOME PORT - Convenient home port with round trip cruises. BEST EMBARK/DEBARK EXPERIENCE - New Pier 27 is one of the best with always friendly, efficient staff. Many things to like in food service as well. This was one of the best cruise experiences we have had: Food and service in Davinci MDR was wonderful. I heeded our waiters' (Norman) recommendations for the most part and we were never disappointed by the food flavor. Norman was attentive and entertaining. My fall-back is the always good, daily available salmon, if the nights menu items are unappealing. I found the food in MDR better than the Crown Grill experience we had one time on this cruise. We were fortunate to have wonderful dinner-mates at our table-for-eight. We visited the buffet for breakfast and lunch. I ordered omelets daily and they were done well each time with a generous amount of ingredients. We have, on past cruises, found MDR breakfast better than the Buffet. This time we ate breakfast in the buffet, exclusively. The bacon was mostly crispy...a plus. We ate lunch at venues throughout the ship. The soups were a favorite. The ship is getting old, no doubt. However, everything worked for us. Even the hinges in our cabin were silent. I get up earlier than my spouse, generally getting out for exercise and fresh air between 5 and 6. I never woke my spouse on these early exits from the cabin. Also, noted the upholstery in places was new...particularly in the Vista Lounge. New plastic, green chairs in the open air pool area are more comfortable than the wicker ones in the covered pool area. One glitch happened with the propulsion system encountered a problem that delayed out approach to Ensenada. The 30 minute delay was unnoticeable. The ship stayed an additional hour in port to accommodate those going ashore. We use internet sparingly. Internet service seemed better this trip. Of course, can't be compared to home wifi. Service dropped once in 10 uses. Took one Princess tour from Hilo. Nice experience there. We generally do our own thing, having used near port, car rental services in the past. Stayed on the ship in Ensenada. Overall...very pleasant cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. ... Read More
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. He said the home office had cut costs for food to a level where the ship could not buy as much as they wanted. I told him we were on the Caribbean Princess in Jan.and that ship was super. He said there had been a problem two years ago, and the company had 4 new production shows on that ship as well as the largest food expense per person in the fleet, trying to bring the ship up to a proper level in the public eye.The Grand needs work! The main show-room had a problem. The center section (where we sat) had water landing on the seats from above. They said they knew about it but nothing seemed to change. As usual, the crew was always very friendly and helpful and we even recognized some of the crew from previous cruises. We both did a lot of reading and enjoyed meeting and talking to a lot of interesting and knowledgeable people from many walks of life. The wait staff did the best they could under the circumstances, but believe it or not, we both lost weight on this cruise!! So much for the food! Since we have taken this cruise several times we only did one shore excursion and had a wonderful day in in Maui. We have always felt that Princess gives the passenger the best value for the buck and we will use them again but we do not intend to go cruising on the Grand Princess any time soon. Read Less
7 Helpful Votes
Sail Date: April 2019
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a ... Read More
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a regular glass. Why ? Guess they want you to order more and keep the dish washer busy. Service in the Horizon lacks as employees seem to have a attitude. Ship does show its wear and age, surprised after the dry dock it was in weeks before we sailed. Must be more important to upgrade the medallion system and newer TV's , rather than older worn furniture, water pipes and overall the skeleton of the ship. Major problem in room as the Toilet did not flush and slow response to rectify the situation, after an hour I called front desk and asked for an estimated arrival of maintenance personal, as well as notifying them that it sounds as if water is running down the interior of the walls. Wife was going to use facilities elsewhere when she saw Water poring down the Elevator door, maintenance was busy everywhere. Note elevator were taken out of service (caused a bottleneck of people trying to go up or down). Electrical systems were effected and floors on effected elevators need replacement now. Entertainment on board was nothing to brag about, mostly ships dancers and band. Magician was the best venue. The "Come Back New" motto was definitely not part of this cruise. Is it all about cost cutting ? Maybe so, But losing loyal customers may be the end result. Read Less
Sail Date: April 2019
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ... Read More
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ensured that. We were pampered the whole trip and the service cannot be exceeded anywhere else. Mauii was great to walk around and touch toes in ocean. The plantation farm train ride and waterfall viewing in Kauai was great fun, feeding baby pigs and seeing chickens everywhere The botanical garden and waterfall tour in hilo was great. In Honolulu you can't get close enough to memorial which is a bummer but still great to review the history and honor our fallen military. Stopping in Ensenada to pick up handmade purses was a bonus. The food service on this cruise was the best I have ever encountered anywhere. Princess Cruise should be proud of all these employees. Read Less
1 Helpful Vote
Sail Date: April 2019
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help ... Read More
Amazing, amazing trip. Everything, except for casino, was beyond and above expectations. Casino needs more variety on slots. I loved the robes (waffle), and would love to purchase one for my husband for Father’s Day. Please help with this. The food was ok, but need more variety. Lots of curry in the food. This is not a good choice for all people. Os e of the shipboard staff, such as line dancer teachers were rude and not very helpful as teachers. I enjoyed all the shows that we saw, but he singers were not very good in any of the shows. I do have to say that anything we asked for was supplied right away as far as our room accommodations went. Roberto was an excellent steward. The ship itself, left a lot to be desired as far as luxury went..so much wear and tear showing all over the ship. Very disappointing. Very disappointing. The name, Grand Princess, does not fit this ship. Entirely to much for gratuities....... Read Less
3 Helpful Votes
Sail Date: April 2019
Looking for a restful cruise. Our first walk around the ship was very impressive. We’ve cruised on Grand Princess many times. This is the first time after the ship came out of dry dock. Our first impressions were, what a beautiful ship. ... Read More
Looking for a restful cruise. Our first walk around the ship was very impressive. We’ve cruised on Grand Princess many times. This is the first time after the ship came out of dry dock. Our first impressions were, what a beautiful ship. It is truly the BEAUTIFUL GRAND PRINCESS. this is a MUST cruise again for previous Grand Princess passengers or people who are thinking of cruising on the Grand Princess. Wonderful experience in the dinning room. Especially if you have the good fortune of meeting Head Waiter Giovani. Weather he is in the Horizon Court Buffet or the Dinning room Constantly, ensuring the food well presented in the Buffet (nice variety) and guests in the dining room are happy and satisfied at dinner. At all times, wait staff were excellent. The gym was well equipped as well as many wellness programs were provided. Theater has many interesting entertainers. There was a nice show one evening but was spoilt by the loud sound system. I urge anyone who is thinking of cruising, try Grand Princess. For previous Grand Princess passengers, you MUST try again. Looking forward to our next Grand Princess destination. Read Less
1 Helpful Vote
Sail Date: April 2019
This was to be a once in a lifetime cruise so we spared no expense. Money spent was worth it. Suite was perfect. Club Class dining option and various perks were great. The ship was built in late 90's and they have done a great job ... Read More
This was to be a once in a lifetime cruise so we spared no expense. Money spent was worth it. Suite was perfect. Club Class dining option and various perks were great. The ship was built in late 90's and they have done a great job with upkeep. We did not sign up for many activities and entertainment. Preferred chilling out. Music at the various bar venues could have been better. Shore excursions were great. If we were to do again we would go with mini suite to get the club class dining. Also might go a bit later. Weather in San Fran and two days to and from there were cool. Shore excursions: Hilo - Rainbow Falls, Black Sand Beach, Orchid Farm, and Volcano Winery Tour - excellent. Nawilliwili - Napali Coast Cruise and Snorkel was great - got wet and loved it. Maui - Trilogy Catamaran Sail - very good, although too short. Loved the relaxing sea time to and from San Francisco. Rode cable cars and should have gotten a two day pass. Great restaurants near pier 39. Stayed at the Mark Hopkins Intercontinental. We should have stayed at the Fairmont across the street. But the Mark was OK. Read Less
3 Helpful Votes
Sail Date: April 2019
We had never been to Hawaii and thought it would be a great relaxing trip. Embarking and disembarking was very smooth with plenty of assistance available. We had great expectations for a pristine ship after a long refurb. How disappointing ... Read More
We had never been to Hawaii and thought it would be a great relaxing trip. Embarking and disembarking was very smooth with plenty of assistance available. We had great expectations for a pristine ship after a long refurb. How disappointing to see the poor shape the passenger areas are in. The 8 days of rockin' and rollin affected even those who never had been before and we all thought a ship, 949 feet long, would handle the 8 foot seas better. In general the food was wonderful and our wait staff at table 223, Cyril and Presert, were excellent. The ship is rather noisy with everything done, loudly. It took a bit of investigating to find a place where you were not assaulted by the din and overly excited CDir and his staff. I suppose everyone will mention the slow elevators or the ones that pass you by, but all 2600 of us took it in stride as we tried to move about the ship. Overall the service on the ship was very good even though many of the international staff were rather hard to understand. We didn't take in much of the entertainment so we cannot comment on the theater or Vista lounge offerings. The guitar player in Crooners was nice but the piano player in the plaza seemed to attack the keys rather than play them. It was fun though to see all the ukulele students learning to play and the hula instruction. It was Hawaii, and the ports tried hard to make you think you were there. It had been a long time since we had been there and were shocked at how commercialized it has become. There was no "smell of the Islands" or the relaxing feeling, that is so heavily advertised. Just the realization of why the Hawaiians are so sad at what their land has become. Read Less
Grand Princess Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.0 0.0
Value For Money 3.0 0.0
Rates 4.0 0.0

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