Sail Date: September 2019
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board ... Read More
After reading some of the negative reviews about this ship we had our concerns prior to the cruise. We like to think our standards are extremely high and we expect a good service. This cruise ship and all the staff on board totally surpassed our expectations. We chose this cruise for the wildlife and the experience of going to an area that is inaccessible any other way. Yes, the Grand is an old lady now but there were really hardly any concerns or negative comments we could say about the ship itself. We booked the Owners suite on the back of the ship and the perks of being in a full suite were fantastic. From being personally escorted to our state room on the first morning in San Francisco, minibar set up, welcome bottle of champagne, refreshed water and ice every day, extensive fruit bowl, fresh orchid delivered to our room, speciality suite breakfast in the Crown restaurant every morning, free laundry ..... the list goes on and on. We also had a designated concierge contact Lucy, who called numerous times, just to check all was to our liking. On the first night we had a free speciality dinner in the Crown Grill which was fantastic and every other night we ate in Da Vinci club class restaurant. The staff were so attentive in every restaurant we went into, we never came across anybody who was anything less than professional and friendly. Giovanni and his team always went over and above what was necessary to give us a great experience every evening, even remembering our preferences after the first night. We cannot really comment on the evening activities as we tended to enjoy a pre-dinner drink at the Explorers bar (fantastic frozen Margaritas) then go for dinner and then we would go back to our room and enjoy the facilities in our suite and balcony. This was the same for during the day as well, we wanted to see the wildlife rather than sit indoors, so again we spent most of our days at sea on our balcony. We were extremely lucky with the weather and had glorious sunshine most days. Read Less
Sail Date: August 2019
The Grand , not so grand and it shows. Appalled by maintenance crews entering our cabin even against our explicit direction not to; both when no one was there and when only minors where in the room ( old enough to watch a movie while we ... Read More
The Grand , not so grand and it shows. Appalled by maintenance crews entering our cabin even against our explicit direction not to; both when no one was there and when only minors where in the room ( old enough to watch a movie while we dined). Princess felt it appropriate to use our time paid for in the cabin to replace tile/closet doors etc. Rooms are very dated and wear worn. Smoking directly below us ( Emerald 722). We were eventually moved and updated to E732 but then that sprung a serious leak. Wetting our clothes , rugs, etc. The staff is wonderful. Friendly, helpful, gracious. The food is a C+, but I am from SF so standards pretty high. The average age of the cruise was 75+ so it was hard for the kids and sometimes us to blend in. Day time activities sorely lacking mostly geared to loosen your wallet. Major shows very good. Alaska is wonderful. BOOK WHEN OFF THE SHIP FOR EXCURSIONS. I wish i knew that you can save money and get a better idea what you are going to do. All in all I give this cruise a sold C. I would never however sail the Grand Princess again. Did I mention the permeating smell of smoke throught the ship? The casino reeks which is located adjacent to the main theater. I would say if you get a really good deal to go with the knowledge that some areas are lacking. But , if like us you are paying the full amount I would find a better ship. Read Less
Sail Date: August 2019
A cruise to Alaska was my dream trip! Even though the cruise ship was not over the top and you can tell it has some wear and tear, the destination was SPECTACULAR! DINING -- Roger Mora in anytime dining is the BEST waiter ever! You ... Read More
A cruise to Alaska was my dream trip! Even though the cruise ship was not over the top and you can tell it has some wear and tear, the destination was SPECTACULAR! DINING -- Roger Mora in anytime dining is the BEST waiter ever! You can take 2 bottles of wine per person and some water on board -- do it! It will save you lots of $$$$! Just uncork the wine before you go to dinner and you won't have to pay the corkage fee. :) The martini bar staff are hysterical! SHOPPING -- Don't get roped into the jewelry sales, these "used care salesman" are too much! Save your money! Make sure you load the app right away. There are specials that you can use the first day that no one tells you about, but they are on the app. Go to the shopping meeting in the theater to get special coupons and city maps. Don't forget to take your coupons with you to town! ONBOARD APP/INTERNET -- You can also use it to text each other on the ship for free. This was very helpful in keeping track of our group. The internet package is expensive and not really worth it. Unless you are a social media hound, don't bother paying the extra. I was so buy having fun, I didn't really use it. Plus, you can only use it on the ship. When you are in town, it doesn't work. I could have bought a roaming plan from AT&T for $80 less. ENTERTAINMENT -- Make sure you go see the comedians and shows, we were not disappointed! a nice surprise was the Escape Room -- it was a lot of fun -- even solving it with strangers! Be sure to watch the Wake Show - it has important info! PICTURES -- The easy disembark ramp usually has the picture opportunity, go early for the formal night (the photographers take breaks right at the busy time), do lots of poses and have fun! We took stick on mustaches for our formal night and that was the best one of them all! Beware of the picture package prices -- they are EXPENSIVE! Read Less
Sail Date: August 2019
We chose this cruise because the itinerary started and ended in a port that was relatively easy access for us. This was our first cruise; and we loved it so much, we're thinking of taking a longer cruise next time. Alaska is ... Read More
We chose this cruise because the itinerary started and ended in a port that was relatively easy access for us. This was our first cruise; and we loved it so much, we're thinking of taking a longer cruise next time. Alaska is beautiful, and we enjoyed all of the port stops; but, it was rather exhausting having them three days in a row. On our next cruise, wherever we go, we'll choose every other port to explore. As a means of transportation, it was the best way to travel. Every need catered, we can relax, watch a movie, walk around, even play sports--no sitting confined in your seat as on a plane or in a car. The food was wonderful--of course. We loved the entertainment, especially the shows by the Princess dancers and singers. The smaller acts in the piazza were wonderful. I could have sat there all day listening to the music. It was lovely having a 24-hour cafe in the piazza where one could relax and listen to the music while sipping and snacking before turning in for the night. This was a great first time experience, and we can't wait to do it again. Read Less
1 Helpful Vote
Sail Date: August 2019
From our departure at the San Francisco Cruise Terminal, our embarkation was very smooth. Even though there was a line, the wait was very short. We live in the Bay Area so leaving from San Francisco was a plus for us. Overall, our ... Read More
From our departure at the San Francisco Cruise Terminal, our embarkation was very smooth. Even though there was a line, the wait was very short. We live in the Bay Area so leaving from San Francisco was a plus for us. Overall, our entire 10 days were filled with a lot of beautiful memories. From our first meal which is having lunch on Deck 14 (Lido Deck) to disembarkation, our experience on this cruise is very memorable. We also chose to buy the unlimited photo package which gets you a USB filled with all of the digital photos taken every day from embarkation, shore excursion gangway photos, and other activities that we participated in. The Cruise Director, Steve did a wonderful job is keeping us busy. There was never a dull moment. I tell people that if they tell me they are bored in a Cruise, it is their fault. There is no excuse to say that one gets bored in a Princess Cruise. We chose Anytime Dining and we were able to meet a lot of other passengers. We will chose Anytime Dining again on our next cruise. The Chef (Joel Directo) of Grand Princess during our cruise is an award winning chef and he was also very funny during the Culinary Demonstration. All of the lunches and dinners that we ate were amazingly delicious. The entertainment and music is awesome. We bought the Rhapsody Trio CD and we played it immediately once we were home unpacking our suitcase. We can still visualize them playing as we were putting away our clothes and doing the laundry while listening to the CD. The broadway shows were 5 stars. We had Born to Dance which was a wonderful performance by 10 dancers and 4 singers. The magician/comedian that performed during our cruise were both awesome. In addition, we also had a singer/comedian, Steve Moris who is a regular at a lot of Princess Cruises. The waiters and bartenders were all very attentive and was always asking us what they can get us. I say that they served us above and beyond the usual. As for the shore excursions which we purchased through Princess Cruises, we went to all of them without any problems. Every excursion started on time and we are very happy and satisfied with the excursions that we signed up for. All of the tour guides were very friendly and very knowledgeable. We actually signed up for our next cruise already taking advantage of the onboard Princess Cruise offer. I can't forget to call special attention to all of the photographers who patiently took our photos every time we asked them. The results of our photos were professional quality. We went away with a ton of pictures and a lot of memories to remember this particular cruise over the years. Thanks Princess Cruises! Until our next cruise. Read Less
4 Helpful Votes
Sail Date: August 2019
It sailed out of San Francisco , I live in the Bay Area. So it was convenient and I wanted to see Alaska again. This princess ship is old and tired looking It served it’s purpose it got me to Alaska and back. If your looking for ... Read More
It sailed out of San Francisco , I live in the Bay Area. So it was convenient and I wanted to see Alaska again. This princess ship is old and tired looking It served it’s purpose it got me to Alaska and back. If your looking for fun and excitement on this ship, It’s NOT going to happen !!! I’m use to traveling on Royal Caribbean ships. nothing to do on the grand princess BORING !! I’m 84 years old and I’m sorry I don’t play trivia ! The cabin was extremely small but then again I’m comparing it to Royal Caribbean cabins which are bigger I don’t regret going but be prepared to bring your dominoes or cards with you !! Also dining service very very slow I will wind up going back on this ship in November because it again will sail out of San Francisco and it will be going to Hawaii Read Less
Sail Date: August 2019
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. ... Read More
We spent 10 luxurious days on this beautiful ship and we've already booked another Alaskan cruise for next August. We chose this ship because we live about 20 minutes away, and it was easy for my whole family to get to the dock. Embarkation was fast and easy. The moment we stepped on board we were greeted by hospitable crew members everywhere. I had no idea what to expect and the customer service was by far the best I've experienced anywhere. The ship is large, and even with 10 days we still didn't have enough time to explore the whole thing. We went with our two kids so most of our time onboard was spent in the swimming pools! Our mini-suite was fabulous and very cozy. My husband and I had a queen bed and the girls had a bunk bed. We also had a balcony which made our experience even more lovely. We were able to really appreciate the beauty of the Alaskan coast this way, and always having fresh air in the room was lovely. Dining in the buffet was easy and quick. They have plenty of options for everyone. Basic but tasty. We had traditional seating dinners at the Botticelli dining room and I looked forward to it every night. Our waiter, Carlos, was incredible and knew all of our names by the 2nd night. He knew that I liked a cup of coffee after dinner and I didn't even need to ask for it, it just appeared. The head waiter Lofti was very charming, friendly and helpful. He was happy to help us with our food preferences (low salt for my Dad and gluten-free for me) and always made us feel cared for. I hope to see both of them again on our next cruise. The food was delicious and gorgeous to look at (especially the deserts). There was plenty of seafood and lovely appetizers as well. My favorite dish was the quail and venison terrine. Our room service steward was Jimmy. He really made us feel at home and was available to help with anything we wanted. He was able to make up the room in 10 minutes flat, and that included towel animals! My girls, unfortunately, got a virus during the last 4 days, and he brought us anything we wanted, which was nice since we were pretty much stuck in the room. The only thing I would change is the location of our room. We were in D725, which is right above the engine, so there was a lot of shaking and rattling going on through the night, especially when we went into a port. I kept waking up thinking we were having an earthquake. Besides that, it was an awesome trip. Thank you, Grand Princess! Until we meet again next year! Read Less
4 Helpful Votes
Sail Date: August 2019
So being a cruise virgin, my wife elected to take me on the Alaska cruise from San Francisco. It was a 10 day journey, ten very interesting days. Before anything, I need to mention how poor the security was. When we got on board in San ... Read More
So being a cruise virgin, my wife elected to take me on the Alaska cruise from San Francisco. It was a 10 day journey, ten very interesting days. Before anything, I need to mention how poor the security was. When we got on board in San Francisco, you could have walked on with whatever you liked. Nobody was actually paying attention. The girls on the metal detectors were talking about boy problems, and boy did they have problems, and casually waved us through. I walked through with my phone and inhaler in my pocket, didn't set off the detector. Later on the journey I came to find out our neighbor had metal rods throughout his body and those didn't set them off either. In today's world, this is unacceptable. I am not saying there needs to be a crazy amount of security like an airport, but the gaps in what was provided were astounding. Not to mention an update in cannabis policy needs to be made. Threatening to throw you off the ship for something that is legal in literally every port you're visiting is a joke. So lets start with the bad, I am one of those who prefers the bad news first. My first and biggest issue with this cruise was the food. The quality of the food was atrocious. Mainly in the main dining room, we were in the Botticelli, which was the biggest surprise to myself considering I was told it was going to be great quality from every person I have asked about cruising. So maybe I went in with high expectations, but what we were given was not acceptable. I honestly felt as though we were given canned vegetables every night, meats were often overcooked and tough. Not to mention the over complication of certain dishes, which ruined the overall meal. For example there was a spinach flan accompanying steak one night, which tasted like boxed flan that had just been mixed with rotting spinach juices. Not pleasant to taste, or listen to my mother in law complain about it. You can really tell they're pushing for you to dine in the boutique restaurants, Crown Grill and Sabatini's for this journey. The gap in quality is astounding and honestly I wish I would have known or I would have planned to dine in those areas every night. Secondly, I would have to chime in on the service. 99% of the trip we received amazing service. From Albert and Carlos in the dining room to Marlon who serviced our stateroom daily. But there were a few bad apples that really left a sour taste in my mouth. Forgive the cliche, but as someone who comes from a hospitality background, that one bad apple can ruin all the hard work you put in. Mainly it was a gentleman who worked the Coffee & Cones stand. More than once, I got rolling eyes when I asked for two latte's for me and my wife. And one night I was walking up to get an after dinner coffee, because the coffee provided everywhere else was not even passable for coffee it was so weak, they just shut off the lights and stared at me as if to say "cant you see we are closed." Forgive me for not realizing the time while I was on vacation, a simple "Sorry sir we just closed, come back tomorrow" would have been fine but this experience really left a bad taste in my mouth. I wish I remembered his name, because I would call him out on here, every other staff member I encountered at this stand was pleasant and very helpful. My third and final complaint is related to the fitness area. I used this 9 out of the 10 days we were on board and don't get me wrong the facilities are nice. But, there were two things I observed. One the cleaning is very minimal if not at all, I broke my Fitbit and the clasp fell off while I was using the Lat Pull Down machine on the 2nd day of the cruise. Well on the last day of the journey, I found it on the floor of the gym next to the machine. Which tells me they do not clean the floors at all during the voyage and if they are, they're doing a skimpy careless job. Some people may think this is a baseless complaint, but in the area of the ship where tons of people go, get sweaty and 90% of the people don't know what to do (i.e. clean the machines after they use them) well then it becomes an issue, or a petri dish. Also the amount of kids going through here unsupervised, even though there are signs everywhere saying "Under 16 needs to be supervised" , was ridiculous. I had one kid climb on the leg extension while I was using it, I had to yell at him and he ran off without his parents anywhere to be seen. So maybe the Spa desk staff can do a little better at observing who is walking in and enforce their own policies before someone actually gets hurt. Last gripe about the gym is that the Leg Press was broken when we boarded, I checked out the gym before we even left San Francisco, and it was not fixed the entire time, although a sign saying it was broken kept appearing and disappearing. Your card dealers in the casino need to be more consistent too. I know rules are different on a ship, but consistency doesn't have to be. I had one guy who moved so fast, he would mess up deals or make it seem shady, anyone with fast hands in a casino is a major red flag in my experience. Not to mention I jokingly said to him "I've gotta win back my money you took last night at roulette" and he proceeded to scold me (or at least it came off that way) saying "Its not me who took your money, we are just the dealers, don't blame me sir." I was obviously kidding and everyone sitting at the blackjack with me immediately got uncomfortable. If you're going to take my money in the casino, at least do it with a smile, it comes off much better. All that complaining out of the way, I did really enjoy the rest of the journey. The shows were decently fun, we saw Rollin Jay Moore, the comedy magician (forgot his name sorry) and Vern Cotter. So for the comedy side of things, it was a good job. Although I felt bad for Mr. Cotter, as we were there for the last show of the last night, which was about 30 people in the crowd. But that just lead to a really cool intimate experience that you normally wouldn't get anywhere else. But please, please, please add some actual soul singers to the Motown show. That was the only show that was painful to watch. We also joined in with the trivia's and other game shows. All of which were a great time, from Harry Potter trivia which was good for family fun. All the way to the 18+ adult game show, which my ribs still hurt from laughing so much. Our shore excursion we chose to do was fun as well. We elected to do the nature walk and crab feed in Ketchikan. Everything about that was awesome, from Sharon the bus driver who was hilarious, all the way down to the servers at the crab feed. So overall this experience was a great first cruise, yes there were negatives, but the positives out weigh those greatly. I only wrote so much on the negatives, because realistically those are areas for improvement and the more knowledge they have the better they can get. I will be back. Read Less
2 Helpful Votes
Sail Date: August 2019
The ship is old and dated and cabins are far from promised on website. Nonetheless, service was good and the staff was friendly. The food was decent and common areas were clean and open. Accommodations, however, were far below par and ... Read More
The ship is old and dated and cabins are far from promised on website. Nonetheless, service was good and the staff was friendly. The food was decent and common areas were clean and open. Accommodations, however, were far below par and not worth the price. The balcony room was cramped and the furniture was cheap. Our shower had only scalding hot water for the first 3 days despite repeated requests to have it fixed. The internet did not work. I paid for the premium package and it did not workout all. The only time I was able to use the internet was using a hot spot with my own LTE in ports. The cruise itself was fun because of the people I was with, but the ship itself was underwhelming. I would say if you are going on the cheap with a group of friends then fine. If you are expecting luxury, then this is not the cruise for you. Read Less
Sail Date: August 2019
The cruise itself was very nice. The food in comparison to several other cruises was below average, the buffet was terrible, along with the dessert. The main dining rooms were maybe average. The only good meals on the ship were the ones ... Read More
The cruise itself was very nice. The food in comparison to several other cruises was below average, the buffet was terrible, along with the dessert. The main dining rooms were maybe average. The only good meals on the ship were the ones you paid for. The stewards bar mannager, waiters, room attendant, were all above avg. The ship itself was a little dated but other than that Alaska was very pretty Coffee wasn’t that good, mostly weak. Entertainment wasn’t bad, but could have been better, after comparing with past cruises. Paid $100 for internet service and it seldom worked. Very frustrating. As stated above, all service people were super nice. We never went to the buffet for breakfast, but went there at other times and each time the food was bad. The desserts were not very tasty either, especially in the Piazza, pretty to look at, but not tasty. Cheap ingredients????? Read Less
Sail Date: August 2019
I wanted to introduce the family to Alaska. Princess cruises from San Francisco so we did not have to fly. They have lots of on board activities and entertainment for a wide variety of tastes so we rather enjoyed the sea days. The ports ... Read More
I wanted to introduce the family to Alaska. Princess cruises from San Francisco so we did not have to fly. They have lots of on board activities and entertainment for a wide variety of tastes so we rather enjoyed the sea days. The ports were all interesting. And I always promised my wife I would take her to Butchardt Gardens in Victoria. I knew Princess would be a good choice and I could afford the costs for the nine of us. The ship was older but had recently been refurbished and was very elegant and spacious. The cabins were great. They had ample room and nice amenities. The dining was good. The staff was very friendly and made us feel at home. We took shore excursions at three ports and they were all good. There was a wide selections of excursions. Next trip I'll choose new ones. I would go again. Read Less
2 Helpful Votes
Sail Date: August 2019
Our experiences with grand Princess are mixed, good and bad. Good is their horizon buffet all crew members outstanding services. Specially thank you horizon buffet supervisor Mr. Arvin for his outstanding services and hard work. They ... Read More
Our experiences with grand Princess are mixed, good and bad. Good is their horizon buffet all crew members outstanding services. Specially thank you horizon buffet supervisor Mr. Arvin for his outstanding services and hard work. They replaced new flat TV instead of old box small TV, which is nice. We like it. But room bathrooms is still not updated. Bad is foods at horizon are terrible. They really need re-training these chef to be cook better. Pork chop and meatloaf were worst cook we have ever had. All the meats are over cook and NO flavor. Sushi are terrible, they need send those chef to learn how to make good sushi rolls. Buffet Very limited varieties foods every day, lot of time same foods. Grand princess gym No indoor shower for woman and men which is very inconvenient and we got really sick two years ago in our Hawaii trip at grand princess, we are disappointed shower are still outdoor after they just refurbished few months ago. Public restroom need refurbished despite grand princess just refurbished few months ago. I guess they are selected refurbished, Not refurbished public restroom is not acceptable. The reason we still go grand princess because we are leaving San Francisco, grand princess is only one leaving San Francisco. And their outstanding services! Read Less
7 Helpful Votes
Sail Date: August 2019
The food was unbelievably bad. Even the Italian specialty restaurant was the worst Italian food I have ever had. The buffet was seriously worse than and American chain buffet venue. If you like selections such as sliced carrots with peas, ... Read More
The food was unbelievably bad. Even the Italian specialty restaurant was the worst Italian food I have ever had. The buffet was seriously worse than and American chain buffet venue. If you like selections such as sliced carrots with peas, this might just be the place for you. If you want something more inspiring, you are in the wrong place. The pizza restaurant on Deck 5 is excellent and the hamburgers on the pool deck are good, but those were the only bright spots where food is concerned. Stateroom was large and in very nice condition, but the balcony was in old, poor condition and the balcony furniture should have been replaced a long time ago. One day the bath water was DARK BROWN. Not a little, but A LOT. The front desk staff told me not to worry about it but that I should run the bathroom water form a couple of minutes before drinking. Yuk. Service was hit and miss, mostly miss. some staff members are friendly and helpful, but most seemed to have poor, or disinterested attitudes. We found ourselves being practically being pushed around by staff members in the buffet area. They always wanted us to get out of their way and almost never said "excuse me" or "thank you". One disappointment with the ship is that it does not have any indoor venue with a panoramic view. Every other ship I have been on has a lounge in the front of the ship, on a higher floor which is wonderful for taking in the scenery while cruising. This ship had nothing of the sort, no place indoors where you can see both sides of the ship from one location. This is especially important on inside passage cruises. Read Less
1 Helpful Vote
Sail Date: July 2019
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or ... Read More
A TRAVEL OF REST AND RELAXATION FORGETTING ABOUT DAY TO DAY ISSUES Meeting great people and exploring alaska. Seeing the ocean and being her guest. All successes brought by this glorious ship. Not focusing in on negatives or gotchas that can happen anywhere to anyone. Buckets of beer: groups of beer drinkers can save by ordering buckets of beer. You get four or five beers in a souvenir bucket at a per-beer cost slightly cheaper than ordering individual bottles. Despite the staterooms' slightly aged appearance, princess has kept up with necessary improvements, including the addition of flat-screen tvs and the line's signature luxury beds, which are (not) insanely comfortable and will have you sleeping like a baby gorrilla. Best Tour: https://www.myalaskatours.com Tour itinerary varies depending on the location of your ship! Each tour will include at least 3 stops in some of these famous establishments: The world famous arctic bar, home of the happy bears! The creek street cabaret, home of ketchikans amazing music scene. Bawden street brewing, utilizing local flavors to bring you amazing beers. Sourdough bar, featuring dozens of historic ketchikan photos on display. Fat stans lounge, built on the site of the old spruce mill. Thank you! Read Less
1 Helpful Vote
Sail Date: July 2019
As you can see with the grades I gave in most categories, performance by crew and ship were above average. Allowing for some gaffes in food preparation, and "tendering", I still stand by my ratings---but--and of course their are ... Read More
As you can see with the grades I gave in most categories, performance by crew and ship were above average. Allowing for some gaffes in food preparation, and "tendering", I still stand by my ratings---but--and of course their are some "buts"-- TENDERING: What was baffling to me was how terrifically competent the embarcation and disembarcation process was, yet when it came to the tendering process, the resulting confusion exhibited by large numbers of staff gave me the impression of a crew that was going through the process for the VERY FIRST TIME! It is not that the process took a long time,and yes it did, but that in the process, staff appeared confused, causing frustration to passengers.On this trip, our ship docked on time at 2:00PM-our group's tender landed on the dock at 4:45PM. It was a lesson on the danger of booking a tour with anyone other than Princess. Fortunately, our tour vendor in Juneau(MARV & HARVE) gave us a full refund which of course did not reverse the fact that we lost out on a port experience. I will continue to use shore based vendors but never where tenders are involved. DINING LOCATIONS: We dined almost 90% of the time in the dining rooms, including breakfast & lunch: as for the few times we ate in the buffet, we found the quality and preparation very good using buffet standards. As pointed out by others, there just aren't enough seating in the buffet. I appreciated making gluten free toast available in the buffet as well as the dining rooms. Main dining rooms are DA VINCI AND MICHAELANGELO, STACKED ON TOP OF ONE ANOTHER ON DECKS 5&6. We had evening meals on the "anytime" basis: a word of caution--there were 2-3 nights where there long lines to get into the"anytime" dining room. QUALITY AND PREPARATION OF FOOD: I give high marks for the most part in this category: beef in the form of prime rib and beef filets, as well as roasts were available and nicely done, with lobster and their version of baked alaska served. Same for seafood. I felt the quality of the lunches was extraordinary-two of the best meals we had were at lunch-a wonderful, tasty, thinly sliced london broil, and a few days later, beef bourguignone, tender and reeking of the red wine used in its preparation. Also lots of interesting,difficult to prepare appetizers at both lunch and dinner. Not to be missed are deserts in the evening designated "CHOCOLATE JOURNEYS"-the best I have ever tasted. This is my only criticism---why jeopardize your rep by offering dishes so far from what it should be, as to be laughable-do what you can do and do that well. Two dishes fit this category and were flops, both involve stews or soups. The first flop was CIOPPINO: a dish invented by Sicilian fishermen in San Francisco, it is a fish stew rich in tomato flavors, Italian seasonings, and with whatever seafood you have in your refrig, like white fish, shrimp, crab legs, clams, muscles. Princess' version of Cioppino was a few pieces of dried seafood, sitting in the middle of a few ounces of thin, watery broth. A few nights later came another soupy disaster-Alaska Fish Stew-same criticism-a few ounces of thin broth that hardly covered the bottom of the bowl and a scattering of wilted seafood. INCREDIBLE! One final observation: Princess has done an outstanding job of providng prompt, friendly service at the information desk-I never saw the long lines as I have seen on other ships-this shows a real commitment to passenger convenience. We chose a $ 229 wine package for the 10 night cruise that gave us each night a bottle of wine with menu price of up to $ 45-we thought that was a bargain and highly recommend that if you like wine or sparking wine with dinner. A final comment about dining room service, which overall was good: waiters will happily serve you tea or coffee after dinner, but you may have to flag them down to get a 2nd cup, which I really enjoy at the end of a good meal. RICHARD HURLEY WALNUT CREEK, CA Read Less
1 Helpful Vote
Sail Date: July 2019
The ship is veru old and dated. The bathroom in the cabin was not cleaned well and smell of urine after a few days. The disembarkment was very disorganized. Staff were not available to give instructions or answer questions. The ... Read More
The ship is veru old and dated. The bathroom in the cabin was not cleaned well and smell of urine after a few days. The disembarkment was very disorganized. Staff were not available to give instructions or answer questions. The entertainment was lacking and the variety of entertainment was disappointing. The sheets and pillow cases were not changed the entired ten days of the cruise. The onboarding was easy and quick. Other than not having enough instructions the disembarkemnt was easy as well. The alcoholic drinks were good. Our waiter was friendly and accommendating. I've been a lot of cruise and by far this was the worst experience I ever had. The only reason I choose this cruise was becauase Costco Travel included excussion package for the cruise. Honestly, I not recommend anyone to take this cruise. Others that tried other cruiseline have a far better experience than I had. Read Less
4 Helpful Votes
Sail Date: July 2019
Have sailed on Princess many times. This will for sure be the last one. From the embarkation, to debarkation, the entire experience was miserable, rude, and a complete joke. By second day you could only shake your head and laugh at ... Read More
Have sailed on Princess many times. This will for sure be the last one. From the embarkation, to debarkation, the entire experience was miserable, rude, and a complete joke. By second day you could only shake your head and laugh at Princess and how bad they are operating today versus where they were 23 years ago when we first sailed their line. The ship was dirty. The hallways were filthy. The carpeting was filthy. There was debris and dirt, with plenty of dust in our room. The ship was understaffed. Lines everywhere for everything. Several times not able to accommodate any time diners. Waited up to an hour for seating. Children attending the wine tasting events and screaming babies during the wine tasting events...Children running up and down the hallways all hours of the night banging on doors and screaming. The spa not honoring reservation times confirmed in writing by Princess 90 days in advance. Double booking of event locations for different events at the same time. Captains party and Trivia booked at the same location for the same time...Do they not have a calendar they use for scheduling events? Waited in line for 2 plus hours to get disembarkation tickets in Juneau. Princess had one person work the disembarkation table. Never saw many pissed off people and never experienced so much open sarcasm and criticism of Princess staff by customers like we did on this cruise. And the casino is a complete rip off too...never saw a single jackpot paid to anyone in the casino for 10 days. Many people complaining about that too. Complete waste of money, time and a completely miserable experience. Will never sail another Princess Cruise again... Read Less
1 Helpful Vote
Sail Date: July 2019
Alaska was great! Glacier Bay Alaska was amazing to see and watch the ice fall. We unfortunately were not able to go to Juneau Alaska as planned. There was a medical emergency on the ship and we had to change the course so that the ... Read More
Alaska was great! Glacier Bay Alaska was amazing to see and watch the ice fall. We unfortunately were not able to go to Juneau Alaska as planned. There was a medical emergency on the ship and we had to change the course so that the Canadian Coast Guard could helicopter out and pick up the sick person. The captain and authorities in charge of our cruise decided and worked it out so that we could go to Tracy Arms Fjord instead. It was absolutely stunning and beautiful! We saw small icebergs floating in the water. We saw seals riding the icebergs as the ship went by them :-) It did not take the place of Juneau Alaska but was definitely worth seeing. Make sure you do the train in Skagway. Preferably in the afternoon as it was very cloudy in the morning when we went and did not see the full mountain views that supposedly is so beautiful. The views we had were really good but did not experience the full beauty due to the clouds. The zip lining was great in Skagway also. We saw the lumberjack show in Ketchikan and we really enjoyed that. We also did a jeep and canoe excursion in Ketchikan. The jeep ride was fun though may be a little short. The canoe ride was not what we expected as there were 30 people in one canoe and we were hoping for something more personal. The guides were great. They also offered a snack and nature hike during this excursion which we enjoyed. The Butchart Gardens were beautiful! It would have been nice to have more than 1.5 hours there so we hope we can go back someday. We only had 30 minutes in the butterfly gardens and again would have enjoyed more time there. Read Less
3 Helpful Votes
Sail Date: July 2019
This was our 18th Alaska cruise. We have done several with Princess and also with four other cruise lines. We have done four Princess cruise to Alaska from San Francisco. EMBARKATION Our travel agency provided transportation from ... Read More
This was our 18th Alaska cruise. We have done several with Princess and also with four other cruise lines. We have done four Princess cruise to Alaska from San Francisco. EMBARKATION Our travel agency provided transportation from Roseville, California and we had a comfortable ride directly to the ship. We arrived about 1:00 PM and were on board within a few minutes. The check in process was very efficient and there was no need to wait to board. Our cabin was ready and we went directly there to drop our bags and then proceeded to the lido deck for lunch. CABIN We had an outside cabin E 712 on deck 8 (Emerald Deck) with a partially obstructed view. On two occasions we had painters working right outside our window. We liked the layout of the cabin with the head of the bed against the side wall. This is much better than having the bed against the window which necessitates your climbing onto the bed to look out the window. The cabin had a vanity for my wife’s use with three drawers. Two night stands each had two drawers, a shelf and reading lamps. The closet was probably the smallest we have had on any of our cruises; perhaps three feet wide. There was a narrow closet with shelves for storage of folded clothing. It had an abbreviated safe that was just large enough to hold our valuables. The bath was adequate with the typical small shower with a curtain. Three shelves for storage were on the right side of the sink. A TV that was probably about 45 inches was hanging on the wall opposite the bed. FOOD We ate most of our meals in the main dining room, but also had some in the lido restaurant. The food in the main restaurant was fair to good. At most lunches and dinners, I had fish and those meals were usually pretty good. The Salmon was especially good. It is available every night and is worth having several times if you like fish. One night I had a rib steak and it was poor quality. The lamb was good. On one formal night, they served lobster and it was very poor quality. It should not have been served. The waiters were always pleasant and excellent. On a couple of nights the service was slow due to problems in the kitchen. The food in the lido restaurant was usually tasteless, which is normal. The quality is also not a good as in the main restaurant. There was a good selection and several types of themes were followed. We noticed Mexican and Asian and one night they had Bavarian food. The first day we had hamburgers with fries at the grill near the pool and they were very good. I also had a slice of pizza one afternoon and it was fair. We have had poor luck at the specialty restaurants in the past so avoided them on this trip. ENTERTAINMENT We don’t care for the productions shows put on by Princess, so we usually avoid them. We did see one on this trip and it was just so-so. Other passengers seemed to like several of the production shows. There was a good comedian. A female singer was so-so. A comedy/magic act did not go over very well. Princess is not known for their entertainment and it showed on this cruise. We were on the Royal Princess in April of this year and the entertainment was much better. One night there was a singing talent show put on by 6 passengers. That was quite good. DISEMBARKATION On the last morning of the cruise, we went to the Vista lounge, which is the area where Elite passengers wait to leave the ship. The Captain’s Club representative was there to assist in the disembarkation process and did a very efficient job of announcing the departure time for the various groups. We left the ship a little ahead of schedule and were on the bus and on our way home within minutes. INTERNET The internet service on the Grand Princess was the worst we have experienced on any of our 50+ cruises. Being Elite members of the Captain’s Club, we were provided with 250 minutes of online time. I tried to get online every day and was only able to do it three times. The first day was fine, but after that the problems were constant. I used up all my time waiting for email to be downloaded and most of it never got to that point. I finally went to the computer room and asked for some of my time back. He gave me another 200 minutes, but it did no good. I still spent most of it waiting for a download that never happened. We were on the Royal Princess in April of this year and the Internet was fantastic during the entire trip. Something is radically wrong with the system on the Grand Princess. I don’t understand why they don’t fix it. SUMMARY It was an enjoyable cruise. The sea was slightly rough on the way north and the weather was cold, foggy and overcast most of the time in Alaska. It was not one of our best Alaska cruises for weather. However, we did not have rain in any of the ports. On the way back, the sea got a little choppy again, but it was not noticeable on board. As we approached the north end of Vancouver Island going north, the captain came on the PA system and announced that a helicopter was coming out to pick up a passenger that needed to be transported to a hospital. About 3 hours later, the helicopter showed up and picked up the passenger. It was necessary to change course to meet the helicopter. Later that day, the captain announced that we would not have enough time to stop in Juneau and would go to Tracy Arm instead. The cost of all cancelled tours was refunded to those passengers with tour reservations. Everyone on board seemed happy that the ill passenger was being cared for properly even though we lost a port day. Read Less
2 Helpful Votes
Sail Date: July 2019
This his the 3rd time we've done this cruise from San Francisco. The first went to Glacier Bay and last year we went to Tracy Arm. The reason we went to both this year was due to a Medical emergency that required a helicopter ... Read More
This his the 3rd time we've done this cruise from San Francisco. The first went to Glacier Bay and last year we went to Tracy Arm. The reason we went to both this year was due to a Medical emergency that required a helicopter evacuation from the ship.Captain Smith told us we'd be missing Juneau and that a naturalist would be coming on for our trip in the arm, Saw the boat pull along side, but never heard a thing durning the cruising on the arm. One rough night, the second night at sea, but we love the bumpy ride.We got thumped one time real good and I sat up and said "earthquake". I got a quick pat on the head and told to go back to sleep. We always chose a room as far aft that we can get. This time we had C743, the last balcony room on the Caribe deck. Balcony is little bigger than most as it has a cutout in the ship structure. The new lamps with the USB port one them are fantastic. The other positive about the Grand rooms are the availability of a plug on the bed side of the room, I'm a CPAP user. Room temperature was easily controlled. Still have the shower curtain stuck to my rear, but that's a Princess shower. Is the ship little rough at place, of course, is she still a beautiful ship, of course. Did n't see any water buckets in the hallways till the last few days. Rust on the balcony, constant upkeep work going on, but it's a ship. We did anytime dining and always got a table of 2 when we arrived, no waiting. Typical Princess menu. Was looking forward to the Crab dinner, out of Juneau, but that one disappointed me. Crab was dry. Bring back the breadsticks. Service was excellent and prompt in the dining room. Reservations for Sabatinis and Crown Grill both filled up quickly. Buffet was standard Princess, with no surprises. I do like the asian dishes that are on the buffet everyday, Liked the addition of the Ernesto Burger at the new Salty Dog grill. Pizza was better than last year. International Cafe is always the am starter. Bar service was excellent as always. Had the premium beverage package, and being only a beer drinker, and was very happy with the expanded beer menu. Package was well used. Didn't do Spa activities. Didn't take any ship sponsored excursions this time.. We have previously gone to the dog mushing camp in Skagway and helicoptered to the Glacier for dog sledding in Ketchikan. We've also done the Misty Fiords sea plan trip, and too many tea services in Victoria. Weather in the 3 ports was great, with the coldest being Victoria. Really foggy approach into Glacier Bay, then it opened up and was beautiful. Saw the first comedian, and he was "entertaining", but not overly funny. Same old jokes on the ship. Did 't go to any of the lectures as we've been to them before. Puppies in the Piazza are always a big hit. Saw a few game shows and trivia, but spent most of my time outside enjoying the sea and the scenery. Already miss the different carpet colors in the hallways, and now the placement of the LED boards in the hallways are another thing. Not all are installed and where are installed,not all are aligned properly. The old brass plaques that helped ship orientation were missed. My wife is direction challenged. Biggest complaint would be our bed was horrible. Several years ago when the "new" beds came onboard, my wife wanted one, this time she couldn't wait to get back to her old bed. Ship didn't feel over crowded for a full boat. Lack of mailbox, does actually mean less garbage in the slot. Save paper. Overall, another great cruise. As Princess regulars, no surprise for us. Embarkation was quick and easy. Got to the ship around 11:30 and went right on, no lines. Disembarkation went very smoothly. I love Princesses San Francisco cruise terminal. Aloha Read Less
3 Helpful Votes
Sail Date: July 2019
I wanted to try Princess out of SF and since I had never been to Alaska this cruise filled two bucket list check boxes! I was a little concerned about the age of the Grand but she is in fine shape. She has some age related issues but ... Read More
I wanted to try Princess out of SF and since I had never been to Alaska this cruise filled two bucket list check boxes! I was a little concerned about the age of the Grand but she is in fine shape. She has some age related issues but nothing that affected our enjoyment.I have been on other ships that had more visible wear and tear. We got to the port just before noon and dropped our bags w/ a porter. We made a little mistake when getting our parking reserved. We did not realize the garage we selected was all the way down by Pier 39. It was such a nice day we made the best of the hike back to the ship after parking. Only ran into one crazy aggressive homeless guy on the way back. When we got back to the ship we were able to go strait on and our bags were already at our mini suite. This was a huge surprise! I have never had my bags at my stateroom so fast. We got a little snack and I got my first cocktail while we waited for muster. Muster was super smooth.. for us. Of course some missed it and had to do a late muster. After muster we were under way! We were headed toward the Golden Gate and it seemed like everyone was on deck filming and taking pictures. It was such a beautiful day. Right as we got to the bridge the ship blasted its horn, and my camera battery died! Talk about timing. The gopro I was using was brand new and I had not figured out how to work it.. I did not know how to turn it off. We were in club class but we did not know where to go. Our sale cards indicated Anytime and we were instructed to wait at Michelangeloes. The wait was about 40 min which I thought was weird because I was sold on Club Class being such great service. Turns out we went to the wrong place. After dinner we were wondering around and I found the "Club Class" dining entrance. When we found the Club Class dining we were invited for breakfast. So the next morning we stopped in. More on that later. I'm an early riser. I am normally up between 4 and 5 AM so I also hit the sac early. When we hit the sac for the night I was surprised how comfortable the bedding was. Dang, my 2000 dollar mattress is a dog bed compared to this bed! The comforter was way too warm for me and I was never able to get the thermostats to really control my room. I'm an HVAC control technician so this kinda bugged me. I was either too warm or too cold. The couch needs to be replaced as the seats sink and your legs end up on the wooden frame. Our room steward was FANTASTIC. Leonardo was like a room cleaning ninja! I would put the card in the lock for service my room and BAM when I got back he was done. The little mini suite was just the right size to have my daughter and her friend over for a late snack and a chat. The view from the 9th floor room was wonderful We seen whales breach right out of the cabin window! When we finally got to the Club Class dining room we were met by a very nice lady Renatta who addressed us by name every day. Giovani would make sure we got a great seat w/ no waiting. I have never had a head waiter cook for me. Giovani was a fantastic cook and host. His entire team went over and above to make sure we were happy. One night I ordered a Lagunitas IPA as I had seen it on a menu when I boarded. He came back with Lil Sumpin Sumpin. This is the same brewery but the wrong beer. When I told him it was wrong I thought he was going to die. It was very hard to get the poor guy to stop trying to bring me something else. If you can try Club Class dining. There were a lot of kids on board and I don't sit in kid soup.We never got a chance to sit in any of the hot tubs. We had so much fun in port. Alaska was AMAZING! I have video of 100+ foot tall sheets of ice calving from the Tracy Arm. The whisky in Haines was great and should be tried. The wildlife refuge in Haines is not to be missed! I am still blown away at the level of knowledge and commitment to the animals the rescue. The staff is informative and entertaining beyond imagination. They were so good, when I'm done here I am going to do my first trip advisor review. Ketchikan was a lot of fun. We visited another wildlife refuge and got a lesson in local ecology in the most beautiful place on earth. While we were there we were visited by a wild black bear, eagles and salmon. As we were leaving I met a local blacksmith that makes knives onsite from recycled ball bearing from mining equipment! He makes fantastic tools at a price so good I had to have one. This was a fantastic trip. I met super nice people from Cruise Critic and all over the world. Read Less
Sail Date: July 2019
We chose this cruise for our 20th wedding anniversary. The ship was a little difficult to navigate but only took a day or two to figure it out. We booked our cruise through a private agency and chose it primarily on the embarkation port ... Read More
We chose this cruise for our 20th wedding anniversary. The ship was a little difficult to navigate but only took a day or two to figure it out. We booked our cruise through a private agency and chose it primarily on the embarkation port as we did not want to fly. On our cruise we enjoyed the nightly shows, not great but entertaining, and spent time in the Crooners Bar. Ecko is funny and amazing, remembering our names and super friendly. We encountered a slight problem with the laundry facilities but the staff quickly fixed the problem and we were compensated appropriately. Our stateroom was neat and clean and the service was great! By far the highlight of the trip was Sharon and Nilo in the Botticelli Dining. I can’t say enough about them individually and together! The personal touch, the care when I got sea sick and the overall friendliness was way above our expectations! Please tell them we said hello! A few tidbits...the international coffee house is not the best for custom drinks but their pastries are fabulous. Don’t waste your time on the shipboard pizza...go to Anthony’s Pizza onboard, have a seat and enjoy a little piece of Italy! The steakhouse exceeded our expectations as well. The jewelry store onboard is a joke, unless you have $35,000 to spare on a ring. Lastly, take your uggs, you will live in them....amazing anniversary trip! Thanks Princess!! Read Less
1 Helpful Vote
Sail Date: July 2019
We had never been to Alaska and heard many wonderful things about Alaska. It all was true. Absolutely beautiful! We did not do an excursion in San Francisco since we had been there on a previous cruise. We arrived at the cruise dock ... Read More
We had never been to Alaska and heard many wonderful things about Alaska. It all was true. Absolutely beautiful! We did not do an excursion in San Francisco since we had been there on a previous cruise. We arrived at the cruise dock via Princess Shuttle service, all went well, Princess representatives met us at the Airport and provided luggage Smart Carts. Embarkation was efficient and timely. The ships new carpeting looks very nice . We did the opportunity to upgrade to a Club Class Mini Suite, which included Club Class Dining. It was delicious. The head waiter made omelettes every morning for breakfast. At lunch and dinner he made a different pasta dish. On some evenings there was a extra dinner made (we had lobster thermidor). He also made cherries jubilee and bananas foster. You could at any time order from the menu. Service was immediate and excellent. We attended a few shows. The comedian guitarist was enjoyable. We have seen a lot of the production shows, so did not attend many of them. Ports and Excursions Ketchikan - We were in port from 8am till 5pm. Nice clean port. we did the Duck Tour and the Great Alaskan Lumberjack Show. The Duck Tour was the better of the two. Had lunch and plenty of time to walk about town. Haines - We were in port from 1pm till 10pm. This is far to much time to be a port that does not have much to do. There is complimentary shuttle service that dropped us off at the Raptor Center, but did not return to pick us up. We asked the driver back at port why he did not stop to get us, he indicated there were too many passengers at the port and he could only go from the port to the visitor center and did not have time to make the other 4-5 stops. The Grand was the only ship docked in Haines that day. From the port we walked to a very nice distillery that served drinks in a very casual deck setting. That was the highlight of Haines. Juneau - We were in port from 8:30am till 10pm. We did whale watching (saw about 8 whales) in the morning and the helicopter glacier walk about in the afternoon. The glacier experience is an amazing experience. Definitely worth the money. Victoria, BC - We were in port from 7am till 2pm. In Victoria we prearranged a pick up with Victoria Pedicabs. We were picked up a the cruise port and could be dropped off in town if you wanted to. Alan was a fabulous guide he was very knowledgeable about his town. Would highly recommend Alan with Victoria Pedicabs. Disembarkment was very easy and did not take much time at all. We went through Customs quickly. Read Less
Sail Date: July 2019
First time on Princess. It was ok but less than we expected. They do an ok job and the food was almost ok. Not sure if this was unique to our cruise or if this is the norm for Princess. Service however, was excellent and made the ... Read More
First time on Princess. It was ok but less than we expected. They do an ok job and the food was almost ok. Not sure if this was unique to our cruise or if this is the norm for Princess. Service however, was excellent and made the trip nice. Our main dinning wait staff was the best we have every had. Gee and King should be commended. Made it to the Sawyer glacier in Tracy Fjord. That was the highlight of the trip for sure. We are told getting that far is rare. What a beautiful sight it was. Purchasing ship photos was like shopping in a store run by teenagers waiting to get off work. They were lost and over their heads trying to answers questions they clearly hadn’t expected. We think that Princess was testing a new procedure. . . It didn’t work. We will return to Holland Amercia for our next cruise. I guess there is a cruise line for everyone and this one wasn’t our favorite. Read Less
3 Helpful Votes
Sail Date: July 2019
We have never planned a vacation a year out. This one was special and we looked forward to celebrating our 15th Anniversary. I chose a mini-suite and two months prior to the cruise was offered the opportunity to upgrade to a suite. And ... Read More
We have never planned a vacation a year out. This one was special and we looked forward to celebrating our 15th Anniversary. I chose a mini-suite and two months prior to the cruise was offered the opportunity to upgrade to a suite. And I'm so glad we got the suite. A suite offers A LOT more space and some VIP perks including Club Class dining and access to a special lounge (the One-5). We slept with the sliding doors (two of them) open and listened to the wake being churned behind the ship. We awakened to the light of the day. It was awesome. Pretty much everything was GREAT about this experience. We needed this 10-day time to disconnect. We didn't use internet (and the crew joked about the expense of it, so why bother anyway). The two bad experiences - 1) There was a problem with the plumbing and a few times we found "sludge" that had backed up into our toilet. Yep, it was a little gross, but it nothing overflowed and everything was easily flushed. 2) The relaxing massage at the Lotus Spa was completely undone by them when they sat us in hard metal chairs and gave us a hard sell on products and services. This broke our trust as we felt robbed of the experience of relaxation and we didn't schedule with them again. The good experiences: The Suite was awesome and worth the price of the upgrade. It was wonderful and made us feel special being recognized by the second day of dining. Their ability to remember food and beverage preferences is uncanny. The bed is really, really comfortable. The food is tasty (it's not always warm and any style potato needs more salt, but it's otherwise tasty!) The entertainment was fun - there's enough variety that there's something for everyone. Allow yourself to enjoy cheesy fun and you'll have more fun. Ketchikan was a disappointment. It's just a tourist-trap of a cluster of shops. Get out beyond that and it's nicer. Our seaplane excursion was cancelled due to weather. We had a GREAT crab-feed, though. And as a not-quite-as-good substitute, we saw the lumberjack show - that was cheesy fun. Haines was beautiful and quiet. Juneau was interesting - we did the cultural center excursion and learned a lot. There isn't much to see, but what you do see is fantastic. Walk up from the main street of shops and you'll enjoy a little different culture than the tourist "stuff" you can get anywhere. Victoria was a short stop, too short. But Butchart Gardens was beautiful (and will be for months to come). We enjoyed this so much, we booked our next one. Read Less
Grand Princess Ratings
Category Editor Member
Cabins 3.0 4.0
Dining 4.0 4.0
Entertainment 3.0 3.7
Public Rooms 3.0 4.1
Fitness Recreation 4.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.8
Rates 4.0 4.0

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