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3 Helpful Votes
Sail Date: August 2018
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our ... Read More
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance. The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank. The toilets outside shows and bars where often flooded with water and urine. One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding. The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling. The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas. I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap. The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this. At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance. Read Less
9 Helpful Votes
Sail Date: August 2018
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views ... Read More
My husband and I went on this cruise together. This was only our second cruise we have done and the first with P and O so we can't really compare to other ships. We chose to have a balcony cabin so we could relax and watch the views go by. We thought the views reminded us of the trip we did on the Caledonion way in Scotland, my husband said it was like the Caledonion way on steroids! We were on Riviera deck which has the over hang on the balcony which we were very glad to have. During the trip there was often rain and it meant we could still sit out and enjoy the sights without getting wet, when we looked down on the more open balcony's we saw people with their umbrellas, or trying to dry off their chairs with towels. The cabin itself was clean and very comfy. We asked our cabin steward to empty the mini bar and keep us topped up with ice each day. We took along along a litre bottle of gin and whiskey with little tins of mixers which was great for pre dinner drinks in the cabin. We chose the 2nd sitting for dinner I had hoped this would mean no young children in the restaurant. Don't get me wrong i love kids and have worked with them all my life but as I can only go on holiday during school holidays it can be difficult to have a "break" from them. Unfortunately our table for two was right next to a family with a 4 year old and 6 year old, while on the whole they were pretty good there were times when they were crying at the table ( properly because they were so tired) and also they were playing on tablets with the sound up which was not great for a relaxing dining experience. I think P and O should have a a late dining choice in one of their restaurants for adults only. The food we could not fault I don't know why anyone would pay any extra to go to one of the other dining venues. So much choice and I was amazed that nothing ever ran out. The waiters and the wine waitress were very friendly and helpful. We also tried the afternoon tea on a couple of occasions which was also very good. We had not realised until a couple of days into the cruise that we could go to one of the dining rooms for waiter service lunch. This was so much better than the scrum of the buffet restaurants. This was a terrible dining experience the food was great but trying to get a table was impossible we ended up walking up and down with our trays of food and by the time we found somewhere to sit our food was cold. Once we discovered the other dining option we did not venture in here again! We did not do any of the excursions preferring to do our own thing in the ports. We did lots of walking and saw some amazing views. It was easy getting on and off the ship as no tenders involved. We are not really people who do all the competitions that are on during the day especially sea days but we enjoyed a two part talk by Chris Lubbe who was Nelson Mandela's body guard, he had an amazing story to tell. We also watched the film "The greatest Showman" on the last sea day which i had been wanting to see. We watched all the shows which were of a high standard and enjoyed them all. As we were on late sitting for dinner we always went to the late show at 10.30 and never had a problem of finding anywhere to sit. We then always moved onto one of the bars to listen to music by the live bands. We particularly enjoyed the band "run around kids". We enjoyed the the cruise and felt it was good value for money we are planning to do another one next year with P and O. Read Less
3 Helpful Votes
Sail Date: July 2018
its been a few years since I last cruised never again there were fights over sun beds men in the bars on formal nights in t shirts the suite I was in was very worn ,carpet dirty and stained the sofa I just wouldn't sit on neither ... Read More
its been a few years since I last cruised never again there were fights over sun beds men in the bars on formal nights in t shirts the suite I was in was very worn ,carpet dirty and stained the sofa I just wouldn't sit on neither would I touch the cushions arms of chairs greasy the public areas are showing signs of wear .the staff remain the same always helpful and happy the food is excellent I cannot praise it and the service enough.its the passengers who have changed you would not believe the amount of food that can be stacked on one plate at the buffet the whole ethos of the ship now is to see how much money we can make .thank god I had a balcony were I could just sit and read the captain gave several warnings about passengers reserving sunbeds I don't think it worked Read Less
7 Helpful Votes
Sail Date: July 2018
I chose this cruise specifically for the destinations. I only found out after booking this cruise that it was a Strictly come dancing cruise. What a bonus! 11 of us travelled down in 3 cars. Upon arrival our luggage was taken from us by ... Read More
I chose this cruise specifically for the destinations. I only found out after booking this cruise that it was a Strictly come dancing cruise. What a bonus! 11 of us travelled down in 3 cars. Upon arrival our luggage was taken from us by efficient and friendly attendants who then drove away and parked the cars for the duration of the 2 weeks holiday. Easy and stress free and well worth the fee. All of our party was allowed to embark 2 hours early, despite having different times allocated to us.. This was very pleasing. Upon entering the ship we were very impressed with the Atrium which was attractive. Our cabins were ready and we were allowed to go to them immediately and luggage arrived just a few minutes later. Brilliant! We had 4 balcony cabins on A deck and a family balcony cabin on B deck. All were nicely furnished and no issues with wear and tear. The balcony was larger than Brittania. I don’t care if the TV was smaller than Brittania as I am not there to watch TV. I also wasn’t overly bothered about a shower curtain. The important things are that the bathroom was clean and towels changed twice daily.Sandip did a fantastic job of looking after the cabin and is a thoroughly nice and hard working guy. The ship has a lovely decor, nice art work throughout and a great flow. It is not showing any signs of wear and tear that were obvious and is clearly well looked after. Contrary to reviews the rear of the ship is very peaceful and the place to head to if you do not like noise. Certainly I have always avoided children’s pools and busy deck bar areas but I am not a party pooper. If you enjoy sail away parties, entertainment on deck etc then this ship is great. If you want quiet, peace and pleasant surroundings than this ship is great at the front or rear. I used the gym and spa both of which were good. The main dining room was very nicely decorated with a good menu, great food and excellent service. The food in the buffet despite the reviews was excellent. This ship caters for 3100 passengers from early in the morning until the early hours of the following day. You will not be disappointed with the quality or selection of food not even if you think you are Gordon Ramsay. We loved the Strictly come Dancing theme and the highlight was the very approachable and lovey Lisa Riley who had time for everyone. Also the fabulous Strictly dancers and the wonderful Craig Revel Hallwood. The ports of call were all good, the P&O trips enjoyable. Yes I know people say they are expensive but if you haven’t been somewhere before you want to be in good hands. In summary a lovely ship, excellent food, great service and something for everyone. I would score the ship ten out of ten but can only score it 9. I am not an anti smoker but was surprised how much space is occupied by smokers. Read Less
13 Helpful Votes
Sail Date: July 2018
We have cruised twice before with Princess and Royal Caribbean and decided to give P&O a chance. We had heard that P&O were more formal than many other cruise lines but found that this was not the case. Apologies if this ... Read More
We have cruised twice before with Princess and Royal Caribbean and decided to give P&O a chance. We had heard that P&O were more formal than many other cruise lines but found that this was not the case. Apologies if this review isn't 'professional' as this is the first review I have written for anything. The motivation for this really stems from reading some negative reviews this year on P&O Azura. I'm guessing that many people who have not cruised before read these reviews and are put off by the whinging that goes on. Hence the title of this review. The food both in the formal dining restaurants and the buffet was excellent wit a wide choice that really should suit any taste . We never had to queue and ate at our chosen table every night. Fast food on deck was also of the highest quality. The entertainment was excellent with a wide choice on offer every single night. The ships crew were brilliant :polite and happy to accommodate all your needs. I honestly don't know what some people expect on a cruise and after reading some negative reviews can't help wondering if these people just enjoy moaning ! A final note to al those thinking about there first cruise: If you can afford it go ahead and book now you won't be disappointed !! Read Less
3 Helpful Votes
Sail Date: July 2018
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was ... Read More
This was my first cruise with P&O and will be my last , we booked the cruise ship because my wife had always wanted to go on one , and my parents had been on loads of cruises and said how luxurious it was . The embarkation was efficient and the staff were helpful , we were able to go to our cabin straightaway and were met by our cabin steward who was very helpful . On our way to the safety induction , my wife was stopped by a member of staff form going to our designated muster station and when i questioned this i was shouted at in a dismissive manner by the staff member with a sly grin on his face and told to go to another muster station as this one was full up . After the safety briefing , we went to reception to complain , and the receptionist rolled his eyes and clearly wasn't interested in tracking down the individual , although he did apologise , this did get my back up and did spoil the first couple of days. On our third night , we went to our first captains dinner , which was in the Meridian restaurant , that night i came down with sickness and diarhea which i believe was down to the food . I was confined to my cabin for 24 hours by the ships doctor because of this i was not allowed to get off at Cadiz . We used the Peninsular buffet restaurant from then on , plenty of choice , although food hygiene was poor , a member of the kitchen staff picked up meat with his gloved hand instead of using a utensil , and he wasn't the one cutting the meat . I also saw members of kitchen staff putting chips into serving trays after emptying bins without changing their gloves . The entertainment was excellent , and we enjoyed the strictly theme , and watching the master classes with the strictly stars . I found quite a lot of the waiting staff to be rude , bordering on hostile , especially in the Manhattan and Malabar , i would always say please and thank you and think manners cost nothing , but this generally wasn' t reciprocated . The ports of call were excellent , we did one shore excursion to Tuscany , half an hour is not enough time to explore . I expected the guests in the main to be professional , and was worried about it being snooty this was far from the case as a lot of the guests wouldn't have been out of place on the Jeremy Kyle show , with guests fighting over sun loungers and wearing shorts and t shirts on formal nights . We paid over £ 4000 with the gratuity and found the cruise to be very poor value . I will not be rushing off to book my next cruise , but if we go again it will not be with P&O. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this cruise as keen fans of 'Strictly' and had been on the Britannia last year on a similar cruise. Food was good usual standard for P&O. We had freedom dinning and ate mainly in the Peninsular. Good ... Read More
We chose this cruise as keen fans of 'Strictly' and had been on the Britannia last year on a similar cruise. Food was good usual standard for P&O. We had freedom dinning and ate mainly in the Peninsular. Good service...friendly staff. We ate one night in the Epicurean...well worth the £28pp cover charge. Good for a special evening and we celebrated a birthday. Maitre de was a little grumpy all other staff excellent. Cabin was R708 deck 14..sheltered balcony so not for sun bathers. No noise issues however we heard ppl on the other side had complaints. We heard that sadly a crew member died on board 'no suspicious circumstances' as announced by the captain. However a team flew out from the UK to support the crew. We also had to make a detour on the return journey due to a medical emergency. We've never known a ship with so many issues and kept looking for the albatross. Read Less
10 Helpful Votes
Sail Date: July 2018
This was our second cruise with P & O and we enjoyed it very much. We had a boarding time of 1.30 p.m. However, when we arrived at Southampton at midday we were pleasantly surpised to be told that we could join the check in queue ... Read More
This was our second cruise with P & O and we enjoyed it very much. We had a boarding time of 1.30 p.m. However, when we arrived at Southampton at midday we were pleasantly surpised to be told that we could join the check in queue immediately. This was a real bonus for us and we were checked in and boarded by 12.30 p.m. Having boarded and grabbed some lunch, we decided to try to find out the location of our cabin and were very pleased to see our luggage had already been delivered. We were unpacked and ready to go by 1.15 p.m. The whole process was very efficient. We split our dining between the Peninsular dining room and the buffet. The food and service in the dining room were excellent. However, the food in the buffet left a lot to be desired, especially during dinner. Breakfast was pretty good, however. It seemed to us that providing excellent food in the dining rooms was at the expense of the buffet. The entertainment in the theatre was very good and the new show "Astonishing" was extremely entertaining and did leave us wondering how a couple of the illusions were done. The comedian improved as the week wore on. I know it is something people either love or hate, but we enjoyed the Great British Sailalong very much. You will note that I said "Sailalong" rather than "Sailaway". This is because Norwegian ports have now banned the sailaways, so we had this on our last day at sea instead. The only criticism we would have is that the DJ could have kept the party admosphere going a bit longer after the sailalong, instead of playing just one tune and then reverting to the usual stuff. The ports of call are all outstanding. We did not book any excursions through P & O, but instead booked independently. Flam and Olden are particularly spectacular. If you can manage the walk up to the Bryksdal glacier, it is well worth the effort. Read Less
4 Helpful Votes
Sail Date: June 2018
We are not natural cruisers but liked the itinerary of Kirwall, Lerwick, 4 days in Iceland, Belfast and finally Cobh. We had taken advantage of the "free parking" at Southampton as we live in the North of England and chose not ... Read More
We are not natural cruisers but liked the itinerary of Kirwall, Lerwick, 4 days in Iceland, Belfast and finally Cobh. We had taken advantage of the "free parking" at Southampton as we live in the North of England and chose not to spend a day on a coach. Dropping the car at the designated gate and time was very well organised. After queuing for approximately 10 minutes we were shown where to park. We unloaded luggage and it was taken to the ship quickly by a porter, leaving us to check in (all luggage was in cabin by the time we got there). The checkin hall was very busy and appeared a little disorganised but we got through very quickly with the staff on the check in desk being very friendly and efficient. This was only our 2nd cruise and the the first with P&O. The ship, Azura, holds 3100 passengers with over 1200 crew of which 200 are chefs. Our first impression was that the ship was friendly and very clean. All area of the ship provide anti bacterial hand rubs which passengers are expected to use on every entry to a restaurant to avoid sickness bugs. There did not appear to be any sickness on the 2 week cruise. The cabin was clean with plenty of storage space. We had a balcony cabin in the centre of the ship A515 with a very attentive cabin steward. Cabins were serviced twice a day. We chose freedom dining and usually prefer to eat early evening. We were allocated Peninsular Restaurant and usually managed to secure a table for 2 on the majority of evenings. The service is mostly good with a few lapses. Surprisingly attracting the attention of the wine waitress was impossible on at least 1 evening. There is a wide choice of food each evening and people with special diets were provided with their own menus to choose food for th following evening. There are also several restaurants where an additional fee is paid. We chose to have afternoon tea in the Epicurean Restaurant (£15.00 each) and were not disappointed. Having taken afternoon tea at the Ritz and Betty's we were very impressed as this surpassed both- well worth the small extra charge. The service here is excellent and could not be faulted. We also chose to eat here on 1 evening - wow is all we can say!! The buffet is a bit of a bun fight and it is easy to get elbowed out of the way by single minded cruisers. We did not use the "grab and go" or pizza bar but they did look and smell delicious. Entertainment was much in evidence. Every evening a news sheet "Horizon" was distributed to each cabin. This gave times of all activities provided the next day as well as arrangements for the following days excursions. Activities started at 7am and went on somewhere in the ship till late each evening. The is a large theatre on 3 tiers and entertainment provided is very professional. The Headliners Theatre company put on shows almost every evening with the first house at 8.30 being mostly full. There was only one of these shows that was frankly awful. The sound was so loud it was impossible to hear the singers and we came away with our ears hurting. The 2 nd week brought some additional acts, The Opera Boys and Stand Like a Man - both were superb. Outstanding for us was the Azura Orchestra - a very hard working set of musicians who we very much enjoyed when they performed. There were other smaller bands playing throughout the day in various places around the ship. A wide range of activities was provided around the ship - up to the individual whether to participate or not. There seemed to be a fair number of children on the ship but a separate activity programme was provided and at no time did their presence disturb. 7 ports of call including 2 full days in Reykjavik Excursions - huge choice available but quite expensive. Each one was well organised. We opted for a tour of North Shetland which was good despite the mist. In Iceland we opted for the Ring of Fire Tour from Reykjavik - fabulous scenery! From Isafjadur, Vigur Isand - a must for bird lovers and from Akruyri a Game of Thrones Tour where the scenery was stunning. All tours were very well managed and we were impressed with the standard of organisation around the them, with very knowledgable guides. Normally we prefer independent travelling and were a little apprehensive about organised tours on buses but our fears were quickly allayed and we did enjoy all of the ones we chose. Service was mostly good but it was very difficult to actually sit anywhere without someone trying to sell a drink. There are a fair number of shops on board - fragrance, jewellery and watches, handbags, clothes - all quite expensive and none of which were of interest to us. Disembarkation was phased with luggage, which needed to be collected by 11 pm the previous night, being placed in a big hall and located in decks. After we had found our luggage it was a short walk to the cabin to collect our car keys to find the car waiting for us. We had taken photos of the car and mileage before handing over the keys but we need not have worried as the whole car parking operation from start to finish was very efficient. Overall we enjoyed the cruise and would take another one but probably not for a few years, unlike many of our fellow travellers some of whom were on their 20th cruise! Read Less
6 Helpful Votes
Sail Date: June 2018
We love the Azura, this is our second time on her and we had a wonderful trip to Iceland. The food in the main Dining is excellent and though the portions are smaller now than they used to be, I ask, "how much food do you need" ... Read More
We love the Azura, this is our second time on her and we had a wonderful trip to Iceland. The food in the main Dining is excellent and though the portions are smaller now than they used to be, I ask, "how much food do you need" we certainly were grateful for the quality and less quantity, we now have less weight to lose before our next cruise. The ports we visited were all different and interesting, so the itinerary was really good. On sea days the lectures were fully subscribed with standing room only in the Theatre for the code breakers talks. The staff on the Azura are still the best we have experienced, our cabin steward always smiling, singing and happy to see us and whilst we were on freedom dining we managed to keep the same waiters for the whole cruise, very efficient and friendly service here. Now for the not so good. She is looking a little tired and needs a make over. The Sea Screen has big squares missing from the picture, I heard one member of staff asking the comedian not to mention it one night, but it is so obvious that it's very faulty and if they loose any more of the picture it won't have a picture at all. The Epicurean Restaurant was a big disappointment, at £28 each cover charge you would expect the food to be phenomenal, generally it was a little better than main dining, a few more dots of sauce on the plate and slightly more adventurous menu, but we had to send my wife's meal back, Chicken should not be hard to cut and should be at least moist, it was cooked to death!!! Our main complaint however is not how worn the furnishing have become of the dirty carpet in the cabin, it does need a good clean and maintenance programme, it's the level of noise on the ship. It is very difficult, particularly on sea days, to find somewhere on the ship to sit quietly and read a book without one of the entertainment staff coming along and winding up the volume on the background music to nightclub volume, or screaming over a microphone telling everyone to step to the left and dosie doe. Even the Planet Bar, where normally you can relax, with nice piano or middle of the road music, had the sail away party in it on the last day, "everyone put your books down and do the conga" was the cry. NO! not appropriate! and when I heard American Thrash Metal music being played in the Antium i thought the entertainment staff were surely having a laugh at our expense as 99% of the passengers were over 60's. The big thing about the sound is the Theatre. The Headliners were once again brilliant, how and where do they get their energy, all brilliant vocalist and dancers, a show every other night and other sets in the bars and around the ship with singing lessons and dance lessons plus helping on the excursions. What a brilliant bunch of talented young people, the theatre was packed with standing room only every night they performed. The new shows were imaginative and very entertaining, "Evolution" and "Astonishing" were brilliant, all ruined by the sound levels. The live Orchestra and the pre recorded backing and feature tracks were very audible without being over bearing BUT when the Headliner Vocalist sang their top notes and projected them, it was ear splitingly painful, I am not kidding when I say that I am pretty certain that the sound levels exceeded safe levels at that point. I like loud music and have often enjoyed Rock Concerts (Slade, Quo etc) where your ears are ringing, this distorted sound was not enjoyable and did a disservice to the obviously talented vocalists. This is a great Cruise Ship and a Great Itinerary and i would definitely recommend the Ship and the cruise to anyone, but take some era plugs. Read Less
5 Helpful Votes
Sail Date: June 2018
This was only our second P&O cruise although we have cruised regulary with other cruise companies. We were travelling with a group of people including Americans, Australians and British. Embarkation was efficient and fast. Our ... Read More
This was only our second P&O cruise although we have cruised regulary with other cruise companies. We were travelling with a group of people including Americans, Australians and British. Embarkation was efficient and fast. Our balcony cabin on deck B was.comfortable and clean. Luggage arrived quickly. I know that P&O marketing is to emphasise the British connections but we really don’t like this and some of our travelling companions found it to be very excluding. I don’t want to go on holiday to be subjected to “Great British sailaways” or “Great British parties”. We had flexible dining but there is a very low number of tables for 2 people which meant we often had to share. We thought the food choice and quality was good. We generally ate breakfast in the buffet. The structure of the buffet is really bizarre and seems to have been designed to cause chaos. We thought the entertainment team were very good and we enjoyed the quizzes. They do need to include less U.K. specific questions though. We didn’t really attend many shows but people started queuing for them at least 45 minutes before the shows started and the theatre always seemed to be packed out. The itinerary was excellent which was the main reason for choosing this trip. Iceland was amazing. We arranged independent excursions. A few other observation. - I have never on a cruise experienced such a disinterested staff group ( with a few exceptions). There was little or no interaction from staff right across the ship and many people seemed quite unhappy or just disinterested. We are used to crew welcoming us back on returning to the ship but not on Azura. Many of the staff don’t even make eye contact. Officers don’t seem massively visible. - sanitation/ hygiene. We are used to crew “ensuring” that passengers sanitise their hands on entering the ship or entering a dining room. This didn’t happen on Azura and I saw many instances of people not sanitising their hands. -tendering. I didn’t feel that staff helping people on and off tenders were particularly helpful and were again uncommunicative. Read Less
2 Helpful Votes
Sail Date: June 2018
Lovely ship, lovely cabin, excellent steward, excellent waiting staff, great food (I have a special diet which was well catered for). However, major criticisms : On arrival we were told to report for lifeboat drill at 4 pm, which ... Read More
Lovely ship, lovely cabin, excellent steward, excellent waiting staff, great food (I have a special diet which was well catered for). However, major criticisms : On arrival we were told to report for lifeboat drill at 4 pm, which we and most others did. We then sat in a very crowded restaurant for 1 hour, listening to repeated messages, ‘Sorry to keep you waiting, just waiting for the last few arrivals’. On every ship I have been on there have been late arrivals, you know this, we know this, so why not schedule the lifeboat drill for when everyone has arrived instead of packing too many people into a too small area for far too long (standing room only at the end), this is not a good start to your holiday. On Monday I had a sudden flare up of my illness and couldn’t go on the excursion. Knowing there was a long waiting list for most of the trips I phoned reception at 6am and told them we couldn’t go as I was ill, thinking they would be able to sell the tickets to someone else. I was told I could not have any money back as you needed 48 hours notice to cancel unless you got the doctor to sign you off as ill. The last time I saw the ship’s doctor I was charged £91 for a consultation for £4.50’s worth of anti-biotics, which was more than I would have got back with a refund so I didn’t bother. I don’t know which part of ‘suddenly taken ill’ you can reconcile with having to give 48 hours notice to cancel. The Golden Circle Excursion, Reykjavik. This is an 8 hour tour and we were told to report to the theatre at 8am for an 8.30am start. We got there at 7.50am to find a queue out of the theatre, all the way back to the Atrium and nearly all the way back again. We eventually got in and were allocated tickets for the 9th of 9 buses. The theatre was packed, every seat filled, and there we sat for an HOUR while crew, staff, officers, tour guides and tour ‘organisers’ (a very loose term) discussed and argued over which staircase, which exit, which gangway and which group to send first. Why on earth are the staff not trained in this procedure BEFORE the paying guests were sitting waiting? Have they never done it before? We eventually got on our bus and left at 9.10am, harassed, irritated and already fed up with the standing, queueing, shuffling and waiting. Being the last bus we spent the day constantly falling further behind schedule, hurried on and off the bus, and missed the tour of the Geo-Thermal Plant as we were so late, getting back to the ship at 6.30, 10 ¾ hours after leaving our cabin, completely and utterly exhausted. Isafjordur. Having to tender off, what a shambles! We had an excursion booked for 12.30 and would have liked to spend the morning having a look round the town. The advice was that 9.30 to 10.30 would be the busiest time so we went to the Meridian restaurant at 10.30 for disembarkation. To our amazement the huge room was full to capacity, with many also standing, waiting to go. After the next boatload had departed we managed to get seats and there we sat, moaning along with everyone else. At 11.30 I went to the desk to complain about the wait and that we had a trip booked for 12.30. The reply was that the trip ticket holders would get ashore with priority, and that they were sorry for the delay and they were doing their best! Well in our opinion their best was definitely not good enough. We were eventually called to a tender at 12.10, then hustled along the quay to our boat which was waiting for us. When we returned to Isafjordur at 4.30 we only had time for a quick walk and it was raining by then so we missed half a port day – NOT BEST PLEASED. Akureyri. Whale watching trip. Perishing cold and 30 mph wind. We were told to gather on the quay at 8.15 to walk round the harbour to the trip boat. We arrived at 8.10 to find a queue already 100 yards long and were then kept waiting in the bitter cold until 8.30. Why could not those already present walk in their own time to the boat? We could see it round the harbour, we weren’t going to get lost, most people are not imbeciles even though you insist on treating them as such. When we got there we again had to stand waiting interminably whilst a ship girl took our excursion ticket, a boat girl gave us another one then up on to the deck painfully slowly where another boat girl tore our ticket in half. It beggars belief that someone should think this acceptable treatment of paying customers. My husband and I are in our 70’s, by no means the oldest present, and I suffer from ill health. Unsurprisingly I was taken ill on returning to the ship and stayed in bed for the next 2 days. This cruise cost us £5500 plus another £1000 for excursions. Not a cheap holiday. On top of that you have to pay the exhorbitant cost of bottled water. Clean drinking water is an essential of life not an optional luxury. Free Wi-Fi is provided by every hotel, B&B and café, nearly every public building, even my GP’s waiting room. Why on earth do you think it is acceptable to charge at all for it let alone so much. We were penned in and herded about like cattle and quite frankly a sheepdog could have done a better job. Far from being a wonderful experience this cruise will remain in our memory as a source of great annoyance. You could and should do much better. Read Less
4 Helpful Votes
Sail Date: June 2018
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room ... Read More
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room meals were small, however better quality than the buffet. The ship itself looked very outdated in places, with seats in lounges being hard due to the amount of use over the years, it really needs refurbishment to compete with other cruise ships we have sailed on. The entertainment was good on our cruise and overall we had a good time, our saying was acceptable but not exceptional. Unless refurbished soon we would not rush to sail on the Azura again, ships in other fleets offer better conditions than this one at present, and it makes me think which way P&O are heading by letting overall standards drop. Read Less
Sail Date: June 2018
I have been on Azura previously but this was my first time to Norway. I had previously only done fly cruises so it was a first sailing from Southampton. When we arrived in Southampton it was well organised with lots of information ... Read More
I have been on Azura previously but this was my first time to Norway. I had previously only done fly cruises so it was a first sailing from Southampton. When we arrived in Southampton it was well organised with lots of information about the embarkation process. We were on the ship by 12 and sat having lunch at 12:30. Thr cruise itself was very good. The weather was perfect and seeing the fjords in the early morning was amazing. As usual the food on board was very good. We went Freedom dining again as that works best. Never had to wait for a table as we are always happy to share. Entertainment was good but was annoyed with fellow passengers constantly taking photos in the theater which was off putting. Our cabin was nice. It was a guaranteed cabin and had pull an beds. They made it feel a bit smaller than normal. I wouldn't choose a cabin with pull an beds in future. We were both sad when the cruise came to an end but we both enjoyed it. Read Less
8 Helpful Votes
Sail Date: June 2018
We had a nice relaxing time on our cruise on Azura. We had a 1530 check in time and decided to take a chance and arrived at 1330. We were surprised to find we could join the check in queue straight away as there was no waiting and were in ... Read More
We had a nice relaxing time on our cruise on Azura. We had a 1530 check in time and decided to take a chance and arrived at 1330. We were surprised to find we could join the check in queue straight away as there was no waiting and were in our cabin within 15 minutes. We had a balcony cabin on C deck as we prefer the larger balcony. We were on the port side and seemed to have the most of any sun throughout the day. The MDR food was generally good with plenty of choice. There was a good choice of different evening entertainment, something P&O does well compared to other cruise lines. The group Accent were very good. For us Flam was the highlight, a lovely sail in and away and a quaint village surrounded by mountains. The approach to Olden is also excellent. So a thoroughly enjoyable cruise, nothing like some of the reviews I've read. Each to their own I suppose. Read Less
6 Helpful Votes
Sail Date: June 2018
We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O. Firstly lets deal with the positives food, entertainment ... Read More
We chose this cruise for the itinerary , having cruised with other cruise companies including Celebrity .Royal Caribbean Princess, but this was our first with P & O. Firstly lets deal with the positives food, entertainment cabin and certain crew members were very good if not for them I would have given just ONE. Sadly, the majority of so called "Hotel " staff were either rude or surly often BOTH and appear to have had no "CUSTOMER SERVICE" training. Often the crew appeared to be working in positions in restaurants, reception etc. with what seems to be little or no training or supervision. Whilst accepting that there is always an ever changing turnover of crew ,compared to other cruise ships, P & O don't appear to worry about training of Staff. HERE ARE SOME EXAMPLES:- Epicurian Restaurant Wishing to book this restaurant towards the end of our cruise on the FIRST day on board we went to venue to book which we did for TEN DAYS LATER for 7.30pm even then we were informed that it was not possible to select a table location (IT IS NOT APPARANTLY P & O COMPANY POLICY ??!) On the day we had a card to say table was now available for 7.45pm ?! even then upon arrival it appeared that they were not ready for us!. the service was terrible 30 minutes for someone to take order further 20 mins to get wine! and staff running around like "Headless Chickens" not having a glue what or where they should be and the so called Head Waiter just standing around offering no support or supervision to the staff BEHIND THE SCENES TOUR Confirmation letter stated that we were to report to reception at 12.20pm. This we did and found others waiting to do same tour and joined them . Our guide (Entertainment assistant Leo) came up greeted us and we asked him if we needed to sign paperwork prior to tour He said "NO". After a short delay Leo told us it was time to start tour but we would have to have a " Body Security Scan" prior to proceeding THIS WAS DONE IN BRODIES BAR ENTRANCE (WHICH BEING A SEA DAY WAS VERY BUSY) IN FULL VIEW OF OTHER PASSENGERS. Shortly after tour begun we were summoned by security to be informed we were with the wrong tour group .It appears that we had joined the tout that should have started at 11.45 bur had been late leaving as there had been no crew member to act as guide!!. at no time did any one ask us our names prior to start of tour!! But as on a previous occasion when querying anything with staff we were made to feel it was our fault and that the crew were always right!! MAITENANCE One night the outside partition dividing the balcony from ajoining cabin broke loose and started "banging" as it was 200am in the morning I phoned reception and told them what had happened. When they answered they asked "did I want it fixed now? or wait till morning ?" When "Maintenance" did arrive it was 2 women ,one armed with a screwdriver!, who eventually managed on securing panel but upon leaving cabin "DID NOT KNOW HOW TO LOCK SLIDING DOOR!". This is just 3 examples of poor customer service we received . Port talks, bar staff embarkation of tours , reception staff were all ( compared to other cruises we have been on) of a very poor standard. the condition of ship is poor and needs a refit ,the furnishing in places torn and cabin shower curtain "smelt mouldy" The saving factor for this cruise were our waiters Jibi and Vinod and wine waiter Sam!. this was our 13th cruise ,unlucky for some its said !, it certainly for us by choosing P & O NEVER AGAIN. Read Less
7 Helpful Votes
Sail Date: June 2018
Baltic cruise review 9th - 23rd June 2018 Baltic Cruise on P & O Azura This was our 3rd cruise with P&O and the second on Azura, first was in 2017 on the return re-positioning cruise in the Caribbean. We are a retired couple ... Read More
Baltic cruise review 9th - 23rd June 2018 Baltic Cruise on P & O Azura This was our 3rd cruise with P&O and the second on Azura, first was in 2017 on the return re-positioning cruise in the Caribbean. We are a retired couple of 65 & 63 respectively. I am female. We live an hour from Southampton. This is a long review but I thought it is helpful to be thorough. June is the time of 'White Nights' which means that there is very little night time by the time St Petersburg is reached. Long, light evenings feel rather strange but make for lovely evenings sitting out if the weather is warm. We arrived by taxi at 2.15 for a boarding time of 3.30 (the M3 can be difficult at weekends in the Summer hence the early arrival time). Boarding was busy but well organised and we were into our cabin at 3.00 pm, cases arrived after around an hour. We were given a card with our dining arrangements as we checked in and were given freedom dining in the Meridien Restaurant. We went straight to Venezia, the cafeteria area on deck 15, where lunch and hot drinks were available. We could have selected salad or a hot meal or various snacks so all were catered for. When we returned to our cabin our cases were there and we unpacked. Cabin was C217 which is an inside cabin in the forward area of deck 10. A quiet area to be in but there was a small amount of noise from the Playhouse Theatre at night until the second show had ended. As always neat, beautifully clean and well equipped with plenty of hanging room in a dressing area outside the bathroom. There was soap, bath hat, shower wash, shampoo, conditioner and body lotion in the bathroom with plenty of good towels and face cloths. There is a tall shelved cupboard which also holds the safe, room for suitcases below the hanging (lots of wooden hangers but I usually take 15 wire hangers too) a long shelf above the hanging with the life jackets on part of it, then in the bed area two drawer bedside tables, a large dressing area with tea/coffee section and flat screen tv above. There are two cupboards under the dressing table, one is the fridge and the other has two shelves. Large mirrors make the cabin feel airy and we have always been happy to have inside cabins as it is a way of cruising without the very high costs. We had a queen bed and the bunks were folded away at each side, not too much of a problem but if you are happy to have twin beds then there would seem to be a lot more room in the cabin. Azura is an easy ship to navigate once you get your bearings. Use the map given at check in to start with then you will know the lay out quite quickly. We try to always use the stairs as a way of burning the calories and avoiding the lifts that often go one floor at a time on endless short trips. The average age on this cruise would be nearer 80 than 60 although there were apparently 30 young children on board too. The clientele on this cruise were in the main delightful, polite and cheerful but many had limited mobility which could be frustrating for all during busy times in the food service areas and corridors or in disembarking for trips. There were some unpleasant characters who were rude and abrasive but this is true in all areas of life and these could easily be avoided or ignored. The staff everywhere were outstanding and lovely to deal with, attentive and quick to anticipate a need without being over familiar. John and Marvin in the dining room made our cruise very enjoyable and Josef our cabin steward was brilliant. We are early birds and Josef was pleased to see our 'Make-up' the cabin card in the door as we left for breakfast often just after 7.00am and again around 5.30 pm so our cabin was always finished on our return. Most people seemed to use the card in this way which really helps the stewards to get on with the job. Two sea days provided endless opportunities to be lazy, eat whenever you wanted to, read quietly either on the outside areas, the Prom deck (7) or we liked the Planet Bar or Atrium so we could be people watching and settled to our books. We did attend some port talks but very little else although there was a huge selection of activities on offer. The weather was cool so sun bathing and swimming were out for the first few days. Travemunde, Germany. Small, pretty sea side town with a good selection of shops. Free shuttle bus for all to the edge of the town. We wandered along the front street where cafes were plenty and we did pick up wifi there. We continued to the very end of the sea walk and left round the corner to the beach area. If the weather was good a day on the beach would be a good way to enjoy the town but it was not a sunny day so we looked then walked back. We picked up excellent free wifi at the pilots station not far from the beach end of the promenade and we sat in a shelter and checked email and sent replies. Returning on an inside road there were more shops and quite near to the pretty church, on the right, we found a €1 shop with lots of great bargains to give as presents. We were back on board by 11.00 am and enjoyed a lazy afternoon. Helsinki, Finland. Weather was good and we left the ship early to walk into the city, an easy and flat trip of 45 minutes. Wifi is always our first hunt and we found it inside a small shopping mall so dealt quickly with any email and had several watsap exchanges with our sons. We wandered the smart and open city shops and streets spotting the sights along the way. We took a No3 tram that had been suggested on Tripadviser as a way of joining the locals assuming it was a round trip but after 15 minutes out into the suburbs it stopped and we were told to get off as it was the end of the line. Small panic but the driver pointed across the road and said 'Centrum' so we set off to find another No 3 back. About 100 yards down the road we found the tram stop. We are embarrassed to say we didn't pay for the rides as we didn't know how to and had assumed we would pay the driver but both times he didn't want to know so our tram ride was free. I have since found out that you get a ticket before boarding at €2.20 per journey. We enjoyed visiting Stocktons Department store and other shops then headed for the harbour where the market sold fruit and craft items. Boat trips left from here and seemed a good deal and were popular. From the harbour we set off on the coast edge path to go back to the ship which was a pretty and fairly flat pavement walk. St Petersburg, Russia Stunning city to visit with glorious architecture, wide roads and pretty vistas of the Neva river and canals. The World Cup didn't affect our visit. Queuing through immigration both out and back in dominated the first day and was frustrating. We had booked a half day tour of The Hermitage which was in the afternoon. This left a free morning when it was quiet on board so I took advantage and did some laundry. There is a laundrette on each deck which is free to use but you need to bring your own detergent. I always buy tablets with built in conditioner as they break up easily but won't leak. The machines are good and there are also tumble dryers and ironing boards with timed irons. The Hermitage was wonderful although busy and the tour guide led us on a good selection of rooms. The floors and ceilings are often as beautiful as the exhibits. Photographs are allowed without flash, there are toilets available and the shops at the end sell a wide variety of souvenirs at reasonable prices for Russian Roubles. The second day we had booked St Petersburg Explorer which is a 7 hour walking tour of the city. This takes you to three stops and you are dropped off by the bus and left to do your own thing for a few hours each time. There is a route suggested on your map and the guide on the bus gives you ideas of where to visit. This gives you a chance to go to shops, visit churches, enjoy the gardens (The Summer Garden is delightful) etc. The day was hot and sunny so it made a great trip and as long as you are comfortable walking for a good stretch this is an ideal trip to see lots of the city. Shops and stalls were happy to take Euros, Dollars or Roubles. Prices were reasonable and often cheaper than in the UK. Return through immigration the second day was very quick. There is a souvenir shop on the dock beside the ship which you can use without going through immigration. Ideal for Russian Dolls and other gifts to take his home. A good selection of items and prices ranged from around £4.00 for a simple doll with 3 inside each other right up to £100 for large and beautiful individual items. Prices here compared well with stalls and shops in the city centre. Food and drink on board The only way to pay for anything on board (except the collection after the Sunday Service) is your cruise card and this is used rather like a credit card where you sign a slip confirming your purchase or drink order. Breakfast can be self service on deck 15 or in one of the restaurants each morning. Lunch can be self service, deck 15 or pizza/burger type food near one of the pools or in the dining rooms. The evening meal is served in whichever restaurant you have been assigned to. We ate breakfast in both places but found the food a better quality in the dining room. Dinner was wonderful and lots of choice. Lots of variety in the menu and good quality and presentation of the food. If you are so inclined you could eat all day as there is always food available and hot drinks on deck 15. Fruit juice is only available till around 11.45 after which there is water or teas & coffee. Earl Grey tea and slices of lemon are always there as well as sachets of decaf coffee. Afternoon tea is served on deck 15 and is always enjoyable although not always a sensible choice if you dine early as it will spoil your appetite! Trays and dishes are cleared constantly. All over the ship and beside the entrance to any eating area there are stands with hand sanitizer available and the vast majority of people use this, helpful in preventing any spread of bacteria. We ate in Sindu one evening which has an extra charge and the food was excellent as was the ambience and service. Others we spoke to had eaten in Epucurian, The glass House and The Beach House and said all were very good and worth the extra charge. Tallin, Estonia Easy walk into the old town via 'Fat Margaret’s Gate'. We were into the town by 08.15 and were ahead of everyone so could get pictures without the irritation of the large man in an orange T shirt with a ‘selfie’ stick who always seems to be around! We walked uphill on cobbled roads to the top to the look-out points then down again into the town square where we had coffee and used the cafe internet. Such a delightful town, very quaint and pretty. Euros were used everywhere. We walked from the old town out to the newer town passed flower sellers and cafes. There was a small market at the end of the road, worth a look for knitwear. We didn't spend too long looking round the more modern area but found good free wifi inside the first shopping centre, near H&M. We found the walk back to the ship easy and flat and were back in time for lunch. The ship was very quiet and we enjoyed a swim and a sit out while watching a film on the sea screen. Stockholm, Sweden We enjoyed a wander round the old then the new Stockholm. Weather was promised to be warm but we were very cold as the wind was whistling up and down the alleys and streets. Layers is definitely the right approach. We caught the shuttle into the city then walked around the old town area, Gamla Stan, then walked under an arch into the shopping area which was good with lots of variety of shops. Some lovely home style shops with interesting items. We got 200 Krone out of a hole in the wall so we could buy coffee and anything else we saw and that was plenty for us. I used the Stockholm Public wifi on the dock whilst sitting on the Prom deck on the ship and it was very strong so I could browse the internet easily. Where we were docked in Stockholm it would be easily possible to get onto a boat that would take you around the area for a tour or hop on hop off. I think walking into the centre is a long way but it would be more direct on foot than in the shuttle bus but still a fair stretch Copenhagen, Denmark The ship docked close enough to walk into the city. The walk along the sea edge took us past the statue of The Little Mermaid, about 10 minutes from the ship, then on into the city. Smart and clean everywhere with lovely architecture. We enjoyed wandering the sights then into the shopping area. We used McDonalds for wifi as there wasn't any near the ship, we paid for our coffee etc in McDonalds by credit card. Great boat tours on offer in the city for 50 Krone per adult for 1 hour canal tour. Another time we would definitely take one of these but do wrap up as it is windy on the water. We walked back to the ship in the early afternoon having felt we had seen all we wanted to. Skagen, Denmark Pronounced ‘Skane’ by the people who live there. Easy walk into town, about ten minutes. Delightful town with good variety of shopping and cafes and the town band played during the morning. About 45 minutes at a fair pace takes you from the centre of town to the car park and sand dune from where you can see the meeting of the seas in the distance. Area is flat and a smooth path is shared by bikes. Bikes for hire were available on the dock area and would have been a good option to get to Grennen and other areas. Shops would take Euros but with a poor exchange rate, or credit cards could be used. We found wifi at 'Jacob's Cafe' in the centre of town where we had coffee. A lovely last destination for a gentle stroll and final shop. Weather was good but with a strong breeze and if walking to the point it may be worth packing a light woolly hat and thin gloves. Leaving Skagen and moving into the North Sea brought us into rough seas for the final sea day and spending time as low down in the ship as possible in the Atrium helped keep us feeling well. Travel tablets were available from the reception desk. Some activities were cancelled because of the poor weather but most continued. Details of disembarkation were given out with the on board daily paper and we packed the main cases and put them outside the cabin door by 9.00pm so they could be taken away. We planned to enjoy a dining room breakfast on the last morning which was available from 6.30am. We had to be out of the cabin by 8.00am at the latest but we left around 6.45 and took our time in the dining room then went to our designated disembarkation area to wait for directions to leave. Self disembarkation was from 7.30 when you could take your own luggage and get off the ship under your own steam if you wanted to and there were lots of people took this option. We left the ship about 45 minutes ahead of expected time and went to search for our luggage in the hall where they were set out by deck. We were one of the latest groups to disembark so there were very few cases left which made ours easy to find. We thoroughly enjoyed this cruise and the itinerary worked well. We will continue to book cruises with P&O as they are well run and suit us. Read Less
4 Helpful Votes
Sail Date: June 2018
Chose to go on this cruise to determine wether or not we would enjoy it. The result was that we did, and we are looking forward to going on another in the near future. The crew were excellent and the service was worthy of any 5 star hotel ... Read More
Chose to go on this cruise to determine wether or not we would enjoy it. The result was that we did, and we are looking forward to going on another in the near future. The crew were excellent and the service was worthy of any 5 star hotel that I have stayed at. As for the quality of the food that was excellent as well we couldn't fault it. The portions were more than ample and some nights I found it difficult to completely clear my plate. We had freedom dining which suited us as we enjoy meeting new people, however it may not suit everybody, but you did have the option of a table for two if you didn't feel inclined to mix at any time. The entertainment on board was of a very high standard especially the shows in the theatre , plus as an added benefit the shows in the bars were of a very high professional standard, with particular emphasis on the Freddie Mercury Tribute act (class). The only criticism I have is the cost of the excursions seemed to me to be quite high and we only went on one, however no complains about that as the tour guide was very knowledgeable and approachable. The ports chosen were ideal and walking into the various town/city centres was quite easy. There were plenty of onboard activities taking place both while at sea and in port which we could have partaken in should we have wished however we just wanted to read and relax and that we were allowed to do, and at no time during our time on board did we have to put up with overattentive waiting-on staff, bonus. Read Less
8 Helpful Votes
Sail Date: May 2018
We selected a 7 night cruise on P & O Azura to fit round my working commitments, my wife being retired. We chose to drive to Southampton from home in Lancashire and set off nice and early at 5am even though it was a Saturday ... Read More
We selected a 7 night cruise on P & O Azura to fit round my working commitments, my wife being retired. We chose to drive to Southampton from home in Lancashire and set off nice and early at 5am even though it was a Saturday sailing. Traffic and conditions were favourable so we had a great trip and were in Southampton for 9am so stopped at Tesco and COSTA Coffee and arrived in the CPS car park at 11am. That was very efficient, close and soon we were seated in the terminal. We awaited the embarkation process which commenced, as last year for Ventura, just before 12 noon and was as efficient as last year. Once on board we made our way to the buffet for a spot of lunch. Whilst in the buffet they announced that cabins were ready early so we made our way to Australia Deck, deck 12 and A223, our home for the 7 nights. A wonderfully clean and bright balcony cabin on the front starboard side of the ship with a very comfortable bed, arm chair, small but adequate TV and an ample bathroom. We met BB, our cabin steward who was excellent in the way he took care of everything brilliantly without being noticed at all. The cases arrived quickly so we unpacked we decided to check out the ship and found it most pleasurable and almost a copy of both Crown Princess and Ventura. We were also pleased to see we have been allocated Freedom Dining unlike last year and this we enjoyed. We were allocated the Peninsular Restaurant and the service was excellent in all areas that we got seated during the week. We really prefer to be on a table for two so had this option every meal time which was great. We had nice meals in every evening, so much so my thought of booking Sindhu and Bay Tree evaporated. The food was a notch up here to that on Ventura last year. Breakfasts were always taken in the restaurant and were of an excellent standard. We did the emergency drill on time and sailed almost on time. We had a nice sea day on the Sunday and of as it was a hot day it was busy on the outer decks with everyone taking advantage. We availed ourselves of most bars over the cruise but as we are not huge drinkers so it was more for a change of scenery than anything else. We enjoyed two of the three production shows (missed the last as we were late in the restaurant) that the Headliners cast put on and both were enjoyable, WE3 were a fantastic act, Tucker enjoyable. In other lounges the singers and bands were good, the second comedian, Tom Binns, in our eyes poor but of course entertainment is very subjective. We enjoyed the port stops and also the warm weather. We don’t book ship trips but made our own way without spending silly money. We enjoyed Hamburg & the layover in Amsterdam and did city tours at each and after dinner walked around Amsterdam taking in the sights on the second night when we had better weather than the rain of the previous evening. Second sea day was spoiled by a sea mist all day but that's no the fault of the ship or company. Le Havre was quiet, we walked round, visited a couple of churches plus some shops and if I went again I would take some form or tour or hire a car to get out and see the surrounding parts. The night sail back to Southampton was very pleasant without helicopter medical emergency as last year on Ventura. The captain was excellent and efficient in telling you about the cruise, the interactive map on the cabin TV could be better. My wife was disappointed with the Pilates class but that was a minor negative in a week of positive. Disembarkation was first class, we chose to take our own luggage off and literally had breakfast and walked off the ship, no customs issues or waiting in lounges for times to leave and we were in the car hitting the road back North by 8am. Despite some average to poor reviews I have seen recently on various sites I thought Azura was probably on balance the best of the three P & O trips we have had and I would not hesitate in booking again. I would mark this as a 4.5 / 5 (you have to choose 4 or 5 on here so I have put 4 but it was above that but not a 5) to be honest and chatting with many others on the cruise I think most had a good time and would hope they would also offer a positive review. Read Less
Sail Date: May 2018
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding ... Read More
Staff - couldn't fault the staff for the most part they were exceptionally good. Drinks – P&O don’t do a drinks package other than a buy 20 soft drinks for the price of 19 so those who enjoy a drink run the risk of finding themselves with a high bar bill at the end of the cruise. Swimming pools and recreation activities - P&O have the basics in the form of pools and hot tubs but not much else. The main pools are busy but the adults only one can be reasonable and is for 18 years and over. We had an unfortunate incident in that a small piece of rust splashed up from the hot tub and embedded itself in my Husbands eye. We weren’t aware that was the problem but after his eye had been hurting for some time we went to see the on board medical staff where the receptionist informed us that just to get looked at would cost us around £80. My husband decided to try some eye wash from the on board shop however as it was getting worse we went to medical at around midnight to discover they were closed. The problem started on the penultimate day of our cruise and my husband decided to wait until we got home to see the optician who sent him off to the hospital to have it removed by a surgeon. We reported the issue to P&O and they offered a £250 refund. We were happy this was a freak accident however they should consider an option to have the medical staff look at the problem before charging as this was a problem caused by their ship and as such they should have helped with it on board rather than just telling us it was £80 just to get an opinion. Quizzes and shows - you need to turn up between 30 and 45 minutes early to these things if you want a good seat (or in some cases any seat at all) the shows were all of excellent level, although they don’t do a full broadway show they do 1 hour shows that are very entertaining. Photo's & other items to purchase - all your pictures £100 not bad we only got a couple of pictures and they were a good price also. Bathrobes £30 for 2 total bargain. Anything extra you may want to pay for was mostly reasonably priced. Food - Breakfast Breakfast in room good, big queues for buffets, sit down breakfast very good. Food - lunch, snacks and late night food. Buffet busy and staff miserable, good snack options and food available pretty much all night. Food - dinner Buffet at dinner time was horrific but main dining was really good including 'always available' options which were nice. Food - room service Food was nice and service was excellent. Complimentary drinks – Water or Tea/Coffee with your meal, bit limited in options. All around P&O was a good experience ignoring the unfortunate incident with the hot tub and we have booked another cruise with them this time to take our teenage kids as well. Read Less
2 Helpful Votes
Sail Date: May 2018
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips ... Read More
I have been on few cruises and have to say this felt like a massive cash grab. The sky screen has broken pixels and needs repairing. The buffet food was Very substandard compared to restraunt, and the grab and go bar was chips smuthered in salt and chicken scraps in bread crumbs. They have no drinks package other than wine, and the pints around the pool are served in scratched plastic glasses. A peroni is £475 a pint and comes in 300 ml plastic glasses. They offer a kids soft drinks card at £35 for 20 drinks. This is a piece of card that if lost is non replaceable so I had to buy 2 more after the kids lost them and P&O are just pocketing all the unused drinks you pay for. I books the Van Gogh art tour for myself and 2 teenagers, P&O charged full price for kids aged 13 and over. Van Gogh charge €3 for kids aged 13-17. That’s £61 to pay for a 1 mile bus ride. Read Less
3 Helpful Votes
Sail Date: May 2018
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only ... Read More
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only to be expected. The ship didn't feel very full, there were a lot of spaces in the MDR and the theatre was never full. The cabin was a good size with a good size balcony, we have been on Azura and Ventura before so knew what to expect. The food in the MDR and Buffet was good and the service in the MDR was excellent. Theatre shows were good and well performed as were the shows in the Bars. It is just a shame that P&O insist that all Brits want to have quizzes during the evening that disrupt the flow of musicians. Dis-embarking was very quick, we chose to take our own cases off and this worked very well. Read Less
4 Helpful Votes
Sail Date: May 2018
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic ... Read More
We wanted to experience a cruise, and the Fjords was the ideal location. Unfortunately, we experienced the following: - Inside cabin had stains on the carpet - Corridor smelt of dirty toilets. - buffet had scratched plastic cups. The first one I picked up would never be clean, so there would always be a group of scratched dirty cups on the side which were full of dried up food from peoples mouths (disgusting!) therefore, my experience of having a fruit juice with breakfast was non existent because of the health and safety risk - reminded me of the dirty plastic cups at primary school - Drab, tired decor - Dirty toilet upon arrival. I filled the sink with hot water and scrubbed the loo, sink and got on my hands and knees to clean the floor of the hair - Hair wrapped in my food at the fine dining (chocolate pudding) - Tired, yawning staff - just want I want to see on a cruise! - Same above issue with the dinner plates - The food wasn't protected from people breathing all over it...I experienced a women stood next to me with a cake on her tray...she stuck her finger in the cake to taste it, then told her daughter she didn't like the cake and proceeded to put it back in the fridge with the other cakes!!!!! I never touched another cake after that! - Bland buffet menu - work canteen menu more inviting! Would advise to cook different meals on daily basis - not to rotate every other day - For the cost of the trip, the food was cheap and lacked quality, for example, fatty bacon, cheap sausages, horrific tasteless red cabbage - the list goes on. - Didn't look forward to the food - Fine dining was rushed. I never got asked if I was 'ready to order' the waiter rolled up as soon as we picked up the menu and stood waiting for us to order, so we felt pressured to quickly choose something - which arrived just as quick as he took the menu...crazy! Lacked atmosphere! - Entertainment took me back to the 80's on days out to Blackpool, cheesy, and untalented. The bingo caller and his side kick made me cringe, so off we went back to the cabin on the days when we didn't have the urge to jump overboard... :-) - Too much space was allocated to smokers Positives (not many!) - The staff member who turned the room over every day was pleasant, however, I was told (by friends) that my nightdress would always been made into a nice animal when I arrived back on an evening...it never happened. Instead my nightdress was scrunched up and placed under my pillow, always made me chuckle when sending the latest 'scrunch of the day' pic back home. - The views of the Fjords are simply breathtaking. Be sure to do the open top bus ride to the Glaciers, and the train ride to see the the Huldra, an elusive forest spirit from Norse mythology. - Getting off the ship to experience a better quality of food was the relief of the day! - Irrespective of the bad experiences, it's not deterred me from another cruise on another ship Read Less
2 Helpful Votes
Sail Date: May 2018
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving ... Read More
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving at the terminal. The good: Meridian dining room was superb, excellent food and service. We did freedom dining and didn't have to wait more than 15 minutes for a table. We did brunch with a galley tour on our last sea day, this was out of this world. Food was fantastic and the tour really insightful. Fully reccommend it. Epicurian was pricey, but we did this as a treat and this was brilliant. Fine dining at its best. Quizzes and bingo were good fun. Sea Screen showed good films (despite some pucals missing from screem. Cabin was much bigger than I expected. The sail away from Bergen with our flags was fun and an experience not to forget. The cons: The shore excursions we bought were a shambles. Segway tour in Stavanger was 20 minutes short and ran by an unexperienced guide. Although the trip was fun while it lasted, for £69 per person it was terribly done. The Viking and Waterfall tour was an equal mess. Just 10 minutes spent on waterfall and after 2 hours on a coach we had just 30 minutes at the village. The tour hadto be cut short to get us back to ship on time and we missed out on archery and axe throwing. Very dissapointed. The buffet restaurant was poor quality, tiny and had a poor selection. Doesn't reflect the high standard in other areas. Beach House was a con. They charge per item (which were not very nice or has good as other areas) and add on a cover charge on top that is writted in extremely small print. Have a cover charge or pay individually. Not both. I paid £10 per day for wifi. One day there was no service at all and I was refunded. It was patchy at best for the rest of the time. I know it is satillite internet, but in the modern age and what they charge for it, it should be better. Decor of the ship is very old fashioned and beige. Definitely aimed at a certain clientele. I have only ever been on a NCL cruise previously and the decor and design was much better. Cleanliness - On NCL I saw people cleaning all day long, everything froom coffee machines to doors. I did not see that on Azura and both my husband and myself have came home with colds. TV was tiny and had limited channels. The on demand movies were good, but picture quality like watching a pirate movie. Could of done with tv boxsets. Read Less
4 Helpful Votes
Sail Date: May 2018
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little ... Read More
First time with p&o cruises we will never go again, boat just lacks finish, food wasn't very good very poor at some times, vegetables were always hard and not much choice in buffet areas, cheese and biscuits were terrible little pieces of so called cheese and no fruit at all.Sindhu restaurant was very good, glass house parfait was horrible. We spoke to various people during our two weeks and they had all been on before but would not be returning, standards have slipped a lot they said. Staff were something unhelpful and rude at times, one lad in Costa coffee area expected a lady to clean up some coffee she had split. We had to many days at sea tootaling along instead of getting somewhere and staying overnight. Entertainment wasn't up too much, some guest acts were ok, but otherwise not brilliant and very loud in the theatre. Outside tv half the pixels were missing and the surround had some boards missing. Was going to go into the retreat but you had to pay £25.00 on sea days and £30.00 on port days per person per day and you got nothing for that so we didn't. Just didn't live up to our expectations and very disappointed will be going back to celebrity next year for sure. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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