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3 Helpful Votes
Sail Date: August 2018
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our ... Read More
Went for a week on the Azura. Having now done 13 cruises this has been the worst by a mile. We booked 3 cabins and paid £5685 including a premium to have them near each other as one of our family is disabled and needs our assistance. The ship often stank of sewage, the corridor outside our cabins was often very bad and certain deck areas also stank. The toilets outside shows and bars where often flooded with water and urine. One of our cabins frequently had sewage backing up from the toilet bowl and dripping through the bathroom wall, after 6 days we finally got another cabin we had to spend 2 hours at reception as none of the senior management team would talk to us it was only the intervention of the ships Doctor who was walking past and offered his help by escalating the matter we finally got one replacement cabin, when we arrived at the new cabin the carpet was filthy and the bedding dirty, they did change the bedding. The Buffet food area was grubby, badly scratched tables, buckets catching leaks from the ceiling. The hand gel policy to prevent transmission of bacteria etc is just ignored in the areas. I went to the toilets near the Buffet restaurant all of which had no soap so I walked to the next toilets at the pool again no soap. Only one disabled toilet had soap and none near the eating areas had any soap. The Sunscreen is sold as an attraction but parts of it don't work, being big film viewers we where obviously disappointed, I asked at reception only to be told its been broke for weeks and not going to be fixed soon, it was still in the brochure and no one advises you of this. At 9pm on the last night of the cruise I was offered £200 on board spend which is just an insult as the shops are shutting and I didn't need £200 worth of stuff? P&O offered £200 cheque once I complained when I arrived home which is just an insult for the bad experiance. Read Less
12 Helpful Votes
Sail Date: April 2018
Where to start... Embarkation smooth.Cabin an inside, bog standard but clean and tidy so no issues there.The cabin steward was friendly and tried to sell us water and the mini bar as soon as we got in our cabin.So before muster off to ... Read More
Where to start... Embarkation smooth.Cabin an inside, bog standard but clean and tidy so no issues there.The cabin steward was friendly and tried to sell us water and the mini bar as soon as we got in our cabin.So before muster off to Malibar for a drink,we sat down,3 guys at the bar necking shots at 3.30 in the afternoon swearing like troopers!Not a single member of staff said a word,waiter took our order,30 minutes later our drinks arrived!! So we had to drink them sharpish....off to muster,sailaway indoors because of inclement weather,No problem with that you'd think, you'd be wrong,15 minutes for waiter to arrive,then another 30 minutes for drinks to arrive! Groundhog Day!! And so it goes.. Off to dinner, peninsula restaurant,service efficient if impersonal,wine waiter efficient,food standard,well pretty rubbish... I've cruised with P@O 12 times,last cruise was 4 years ago but boy have they destroyed in that time the quality of the food and choice...seared tuna starter with noodles,3 pieces of translucent tuna,so thin it must have been sliced with a razor blade, overcooked and cold,main,king prawns on stale ciabbata....prawns ok.dessert average, they've removed the always available range....cheese board,a joke, choice of 3 distinctly rubbish cheap cheeses...No stilton.....So all in all not good...Continual sales pitch about the pay restaurants etc....Room service was always included in your fare,not anymore! They now have a tray charge of 7 pounds per person for room service!!!! 14 quid for 2, utterly disgraceful ,I cannot believe they actually justify this way of basically ripping off passengers for every conceivable penny they can get away with, evening entertainment distinctly average,and the first time I've cruised where they've had bouncers on the ship in case of drunken trouble,this is a family ship by the way!! P@O have a responsible drinking policy so that passengers are not troubled by other passengers...This policy obviously doesn't include 2 night cruises or Azura for the ship was quite happy to continue serving people who were clearly very very drunk!! Abusive language abounded...it was no different at all to midnight in your local city's centre....Not a single officer of rank was to be seen anywhere...Public toilets were disgraceful,flooded and stank... Time in port was ok,usual trip into town and did our own thing.Gala dress up night,food in restaurant was anything but special...Marco Pierre white menu,well if he's happy to put his name to that he's obviously skint! Beef wellington...this consisted of tough beef in raw pastry,the pastry was soggy and inedible,the starter consisted of a piece of translucent salmon,I know there's a theme here! With half a quails egg... Wow, not! And the same behaviour as the night before in the lounges and Manhattan's...Removed our tips because of the utter garbage cruise...had to fill a form as to why...it wasn't big enough,P@O charge a tip of 14 pounds per passenger per day!! So a 2 week cruise will cost you an Extra 300 odd quid on top of your holiday fare and bar bill,if you manage to get a drink in 2 weeks and on top of your 14 quid per time if you want someone to walk up to your cabin with a plate of rubbish cheap processed food from the self service restaurant! Which I hasten to add had run out of beans and toast by 0830 this morning......I used to love P@O... but the innuendo it's a luxury great experience is well frankly about as short as pinnochios nose!!! If you want to go back to the days of the 80s drink filled booze cruise on a ferry then P@O Azura will fit your bill perfectly,if you want even half decent service, edible food,good entertainment,and a decent holiday experience without being robbed blind then book a trip with another cruise line.. .It really was that bad.... Sorry P@O... you've lost me after 20 years,I'm sure your not bothered though... Don't waste your hard earned money folks.... I've never been happier to be home. Read Less
3 Helpful Votes
Sail Date: April 2018
Some friends wanted to go on a cruise but wanted someone to go with them, as we have been cruising with Cunard they asked use, as it was there first time and some of there family had been with P&O we said we would go. Well all I can ... Read More
Some friends wanted to go on a cruise but wanted someone to go with them, as we have been cruising with Cunard they asked use, as it was there first time and some of there family had been with P&O we said we would go. Well all I can say is BIG MISTAKE, cabins were dirty, you dare not walk with bare feet on the carpet, you could write your name in the dust, it smelt fusty, the bedding was stained and the pillows did not smell too good either, dread to think what the mattress was like. Went and sat on the balcony chair and ended up with filthy trousers. The ship is very tatty, in desperately need of an overhaul, broken chairs and tables around the swimming pool, I cut my hand on one of the tables where it had tiles missing. The dining and food was terrible, we did not have one hot meal, the food was always luke warm, not a very good choice and the layout, WOW what can I say, never new which end to go in to in the buffet . Service was not to bad, our cabin steward was run off his feet, POOR guy. Will never go again, it was a waste of money. Read Less
11 Helpful Votes
Sail Date: March 2018
The entertainment on the ship was severely lacking. we were bored bored bored! Felt like we were trapped for a whole week with nothing to do. And on top of that there was some contamination in the food and my whole family got sick. We ... Read More
The entertainment on the ship was severely lacking. we were bored bored bored! Felt like we were trapped for a whole week with nothing to do. And on top of that there was some contamination in the food and my whole family got sick. We tried to tell the staff but they didn't care, just said "these things happen" and we couldn't even see the doctor as he was unavailable or something!! It really ruined our holiday and we heard others had got sick as well. Service in the restaurants were poor and food was just average. Cabins were ok, but the toilet was dirty in one of our rooms. Price for the whole cruise was overpriced as well. Luckly we booked our own shore excursions, I checked the P&O ones and they were massively more expensive. Please avoid. Go with a different cruise line. I wish I had done my research better and picked something else. Read Less
11 Helpful Votes
Sail Date: March 2018
We are in our mid 50's and cruise quite a lot. Mostly Royal Caribbean, Celebrity and Princess. We chose this cruise as it was a Transatlantic, stopping at the Azures which we have never visited. We still haven't. The day ... Read More
We are in our mid 50's and cruise quite a lot. Mostly Royal Caribbean, Celebrity and Princess. We chose this cruise as it was a Transatlantic, stopping at the Azures which we have never visited. We still haven't. The day before we left I got an e-mail from P&O saying we wouldn't be going to the Azores . Reason they gave was stormy weather affecting their operations. They don't say that in their brochure when they tell you that their ships are so large and technologically advanced that stormy weather is of no concern. I wrote to their customer services asking for a better explanation and also to see if they were considering any form of compensation. They say on the website that they respond to queries within 5 days. Well it's been four weeks now and I have received nothing. Customer care ? - don't make me laugh ! So not a good start. We got on board . The muster drill was at 5pm and we were meant to leave Barbados shortly after. However the captain said we had to wait unitl a delayed plane from Gatick arrived and that turned out to be well after midnight. We tried to get off to go into Bridgetown but were told we couldn't . So a really good first night sitting in Bridgetown port. Air conditioning in our cabin wasn't working. I thought this may be due to the ship being still so I waited till next day to see if it improved. It hadn't so I reported it. To cut a long story short, I had to report this for 8 days running before they actually fixed it. Each day I went to reception to be told it was a work in progress. We had an inside cabin. We couldn't breathe. After 8 days when I finally demanded to be moved or else complain directly to the Hotel director, they managed to fix it. Funny that !. Apart from the air conditioning, the cabin was kept extremely clean by our steward Julius who was an absolute pleasure . Food was similar to what you would get in a works canteen and it was always cold. We ate in one cover charge restaurant, the Glass House and it took over 3 hours to get 3 courses.so beware. Waiters were few and far between and it was impossible to get drinks topped up whilst waiting without going to the bar . The dessert was a disgrace - very stale sponge Entertainment was poor with one exception. The ventriloquist who won New Faces was very good. The four young guys who sang were quite good at shouting, as were the P&O singers ( when they weren't miming ). The enrichment lectures from the criminologist were good but with only an 800 capacity in the theatre and 3,500 passengers, you couldn't get a seat. Why not beam it live into the cabins P&O ? - Oh yes I forgot. You aren't buying anything when you are in your cabin. With no stop at the Azures (- Oh wait a minute - they did stop to let someone who was ill off the ship . Their stormy weather excuse just got even weaker ) we had 8 sea days in a row. Bad for the passengers - good for P&O who used the time to sell, sell, sell They say you get what you pay for - not here I didn't. I won't be using P&O again Read Less
10 Helpful Votes
Sail Date: December 2017
This staff on this ship should be sacked and replaced with people who actually want to work, the waiting staff are lazy, rude and ignorant. and as for a smile, god no. Room service was actually even worse, they cannot understand basic ... Read More
This staff on this ship should be sacked and replaced with people who actually want to work, the waiting staff are lazy, rude and ignorant. and as for a smile, god no. Room service was actually even worse, they cannot understand basic English on a ship that is supposed to be geared up especially for Brits. Try to get a drink around the pool, no chance normally people are falling over them selves to serve you, not on P & O it's get it yourself. And when you eventually get someone to get you a drink, they basically throw it at you along with your cruise card, will not take empty glasses from you, as it's not their job, so they just roll around the floor. The COOKS because you could not call them chiefs produced the sort of food I would serve at a child's tea party , and unless you want curry and chips every day for lunch forget it, instead of parading them through the restaurant, time would be better spend teaching them to cook. What a disappointment. book any other cruise line for P & O Read Less
6 Helpful Votes
Sail Date: August 2017
We booked this 2 day cruise for our grand daughters birthday treat. Checking in at Southampton was a long tiring affair, taking almost an hour and half. We had a balcony cabin as we like watching the world sail by. As usual the cabin was ... Read More
We booked this 2 day cruise for our grand daughters birthday treat. Checking in at Southampton was a long tiring affair, taking almost an hour and half. We had a balcony cabin as we like watching the world sail by. As usual the cabin was clean and functional, the cabin Stewart was very efficient as he cleaned the cabin twice a day. At reception a sign said the ship was fully booked, a mix of families and hen do's. The pool area was very busy with certain groups taking over the jacuzzis all afternoon, drinking using real glass's rather than the plastic ones everyone else had to use. They used the sides to place their glasses and bottles. There were groups of people drinking to excess and jumping in the pool wearing their outdoor shorts, there was no one to stop them. The staff were more concerned in selling them more alcohol. Ordering drinks was a long affair as there wasn't enough staff to serve everyone. The restaurant was no better, trying to get a bottle wine was a long time, we had almost eaten our dinner before we got our wine, even when we pre booked it on the wine channel. The food in the restaurant wasn't up to much, portions have been reduced and much less choice. The choice on the formal night was pretty dire, coming out Lukewarm. One of my grand daughters is a vegetarian and the starter choice was goats cheese and the main course was also goats cheese. When we asked if there was anything else, we were told no, we should have ordered it 2 days previous , which would have been hard as we weren't on the ship then. The staff were slow and uninterested. Having been on the azura seven times before, I can honestly say this was my last time. I think they should just name these cruises booze cruises because it seems p and o are not interested in families, just groups who drink as much as they can in the shortest time. Read Less
Sail Date: May 2017
By the time you actually get on board and have done safety briefs it's almost 5pm. The day is almost gone. We were delayed getting back on Sunday because a crew member was taken ill yet we were still off the boat and on our way home ... Read More
By the time you actually get on board and have done safety briefs it's almost 5pm. The day is almost gone. We were delayed getting back on Sunday because a crew member was taken ill yet we were still off the boat and on our way home by 8.30am. You actually only have one full day and a few hours yet are charged for 2 days. Totally disagree with being billed £48 for tips. It's £6 per person per day. Kids should be exempt and it shouldn't be demanded. I'll give a tip if someone deserves it. Our guy wasn't great, he didn't leave bottled water each day for us which we were told he would. He left our door open twice, nothing worse than coming back to an open room and he walked into our room Saturday evening when we were getting ready for dinner. He mumbled something and quickly retreated. Still got no idea what he was there for. Buffet food was horrendous. On Friday night it was either chilli and rice or a very hot and spicy vegetable dish which I tried and couldn't eat. Not what I'd call a wide variety of choice. Cold meats and cheese and crackers were also on offer but I wanted a hot meal. They didn't get much better either. The brochure mentioned a grab and go selection of sandwiches and snacks to take off the boat with you. We wasted half an hour looking for them. The staff we stopped and asked, didn't know what we were talking about. Ended up going to customer services only to be told that they don't do the grab and go on mini cruises! Why mention it in a mini cruise brochure then. You don't get a full day in Bruges. By the time you've queued for breakfast, queued to get off the boat, queued for a coach to the train station, waited for the train and gotten into Bruges, you don't actually have long because you have to be back at the coaches for 4.30pm to get back to the ship because it departs at 5.30pm. We barely did anything because the town was packed and the queues were horrendous. It was a major disappointment, there just wasn't enough time to do barely anything. When we did eventually get back to the ship, the queues to get back on board were huge. It was a hot day so staff came out with a trolley of biscuits and drinks which I thought, great, they've finally done something right. It was short lived because they hadn't got their numbers right and there was only enough for half the queue, the rest of us got to watch the people at the front of the queue enjoy their snack, then get back on board first. Later on, the kids wanted to go swimming but the smoking area which was very busy, surrounds the pool. The kids felt uncomfortable and wouldn't stay. In the evening we went looking for the casino which is in the karaoke bar! Not what we expected. It was packed, noisy, staff were rude and the drinks were definitely watered down. Felt out of place because we had dressed up as per the dress code for the casino but everyone else was in jeans because they were officially in the bar. We needed to check on a cctv camera on Saturday so ended up having to purchase wifi. We were charged £27 for 24 hours!!! RIP OFF! The only half decent thing about the entire trip was the meal in the peninsular restaurant on Saturday evening. It was very good food and the staff were lovely. The dress code to eat there was observed, however, on the rest of the ship, it was non existent. There were a lot of people in jeans and t-shirts everywhere, including the casino. Overall, I think the trip was extremely overpriced for the poor quality that you actually get. About 90% of the staff are Indian that barely speak any English and the majority of those were very rude. It was an awful experience and I would definately not recommend it to anybody. This has put me off ever using p&o again and if you want to see Bruges, make your own way there and give yourself the time to enjoy it because you won't get it with p&o. AWFUL!!!! Read Less
2 Helpful Votes
Sail Date: April 2017
We usually travel on Princess cruises but we booked this cruise as friends of ours were already booked on it. The embarkation went very smoothly which is the only good point of this ship. The fridge was stocked with bottled water and a few ... Read More
We usually travel on Princess cruises but we booked this cruise as friends of ours were already booked on it. The embarkation went very smoothly which is the only good point of this ship. The fridge was stocked with bottled water and a few cans of Coke Cola which they charged £1.50 for the water this having paid £7000 for the suite. On most cruise ships there is a lot of complaining about one thing or another but I have NEVER been on a cruise ship where the whole conversation was about the appalling food served in the dinning room. Needless to say we used the speciality restaurants quite a lot to avoid eating in the main dining room. The staff were as usual excellent friendly and helpful, we had a butler who's sole job was to bring us canapés at 5 every evening. At least P&O have copied one good thing from Princess in that Suite passengers had a private dining room for breakfast. Would I travel on this ship ever again NEVER. Read Less
10 Helpful Votes
Sail Date: March 2017
We traveled as a group of 17 for the weekend from Southampton to Bruges to celebrate my mother's 75th birthday, while we had a great time this was rather in spite of the cruise experience than because of it. At check in we were ... Read More
We traveled as a group of 17 for the weekend from Southampton to Bruges to celebrate my mother's 75th birthday, while we had a great time this was rather in spite of the cruise experience than because of it. At check in we were left to carry our own luggage to the room and also left to find the room ourselves with no directions, which is less straightforward than you might think. The only thing to greet you on board is a man insisting you use handsanitiser - a pretty obvious precusor of what was to come. The lifts are woefully inadequate for the number of people so be ready to lug your bags up and down multiple floors or have a long wait - a very long wait. The cabins were a pleasant surprise, although of dubious cleanliness. Water was provided the first night but not the second - personally I would drink nothing from the taps and wash hands at every opportunity. Before dinner we had the safety talk which was fine and tried on our life jackets - then explored the ship. Top deck had all the activity late afternoon and was heaving. Two small pools and a few hot tubs - if your thing is getting very drunk and watching status quo from a hot tub along with a few hundred others then good luck. There were a lot of hen parties and it seemed perfect for this. The walk around the top deck was quite short and totally uninspiring. The tennis/football extremely small and full of a lot of well oiled men playing football. Golf nets? Forget it. Gym on the other hand was well sized, quite empty and in a prime location on the ship. We had to go early to dinner (6.30pm) as we were a large group, if you came later there was quite a wait. The food choice was probably about what you expect - prawn cocktail and steak and chips etc. Portions were small and the food mediocre to poor. A pub serving this would struggle. Service is slow - but we were a large group. Wine selection is again poor and at cheap end. After dinner saw the ollie murs tribute band - singer was pretty good, atmosphere was lacking and ollie murs doesn't really have enough hits to sustain a tribute band. Tried to go to Karaoke, but it was too busy. Retired to bed. One of our party was up all night being sick, probably from the food - I think this is almost inevitable with a group of our size on a ship like this. Be ready to be woken at about 7am (6am UK) with a huge shuddering as the ship slows and then an announcement telling you about disembarking for Bruges. Breakfast in most restaurants finishes at 9.30 - 8.30am UK so very easy to miss, not that you are missing much. One restaurant stayed open until 10am (9am uk) - very overfull and queue for poor food. Scrambled eggs from packet, no fresh milk, revolting bacon - surely P&O can do a little better?? My wife dropped her toast on the floor and when she picked it up it was covered in hair, not one or two a matting of hair - this boat is not clean. Our day trip to Bruges was a coach to the city and then 3-4 hours to walk around "at our own pace", well as there were 5000 others it was not really at our own pace, more the pace at which you are drifted along by the huge crowds. Also for a return coach I think c.£30 per head is extortion, I can fly for less - get a taxi quote...Bruges was a pretty city but too busy and very touristy. Chocolate is of course delicious and a good purchase. Back on the boat re-embarkation took about 40 minutes! Sitting on coach and standing in queue - thank goodness we are only doing this for one day. We researched supper more diligently and went to the Glass House - a dinner requiring a supplementary charge (worked out about £10-15) per head. Well worth it as the food was good. Sitting 17 was a challenge, so we arrived early - but the waiter managed it and took it all well. It was 30 minutes though before we were seated with a drink. We were all in black tie as were a lot of other passengers which was a nice touch. Armed with the knowledge of the previous night a small group left dinner early to get a table in the karaoke bar. Spent the rest of the evening subjecting the bored looking passengers to our terrible singing - great fun! Woken again at 6.45am and need to vacate cabin by 8am. Even my 19 year old son arrived fully dressed at 7.20am demanding that we leave ASAP - first time I have seen him before noon for a while. Overall, fun for a hen or stag night - although be prepared to deal with waits and crowding - otherwise go if you a curious about what a cruise on a 3000+ vessel is like as it's about as short as they come and you never have to go again. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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