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5 Helpful Votes
Sail Date: June 2018
This was only our second P&O cruise although we have cruised regulary with other cruise companies. We were travelling with a group of people including Americans, Australians and British. Embarkation was efficient and fast. Our ... Read More
This was only our second P&O cruise although we have cruised regulary with other cruise companies. We were travelling with a group of people including Americans, Australians and British. Embarkation was efficient and fast. Our balcony cabin on deck B was.comfortable and clean. Luggage arrived quickly. I know that P&O marketing is to emphasise the British connections but we really don’t like this and some of our travelling companions found it to be very excluding. I don’t want to go on holiday to be subjected to “Great British sailaways” or “Great British parties”. We had flexible dining but there is a very low number of tables for 2 people which meant we often had to share. We thought the food choice and quality was good. We generally ate breakfast in the buffet. The structure of the buffet is really bizarre and seems to have been designed to cause chaos. We thought the entertainment team were very good and we enjoyed the quizzes. They do need to include less U.K. specific questions though. We didn’t really attend many shows but people started queuing for them at least 45 minutes before the shows started and the theatre always seemed to be packed out. The itinerary was excellent which was the main reason for choosing this trip. Iceland was amazing. We arranged independent excursions. A few other observation. - I have never on a cruise experienced such a disinterested staff group ( with a few exceptions). There was little or no interaction from staff right across the ship and many people seemed quite unhappy or just disinterested. We are used to crew welcoming us back on returning to the ship but not on Azura. Many of the staff don’t even make eye contact. Officers don’t seem massively visible. - sanitation/ hygiene. We are used to crew “ensuring” that passengers sanitise their hands on entering the ship or entering a dining room. This didn’t happen on Azura and I saw many instances of people not sanitising their hands. -tendering. I didn’t feel that staff helping people on and off tenders were particularly helpful and were again uncommunicative. Read Less
2 Helpful Votes
Sail Date: June 2018
Lovely ship, lovely cabin, excellent steward, excellent waiting staff, great food (I have a special diet which was well catered for). However, major criticisms : On arrival we were told to report for lifeboat drill at 4 pm, which ... Read More
Lovely ship, lovely cabin, excellent steward, excellent waiting staff, great food (I have a special diet which was well catered for). However, major criticisms : On arrival we were told to report for lifeboat drill at 4 pm, which we and most others did. We then sat in a very crowded restaurant for 1 hour, listening to repeated messages, ‘Sorry to keep you waiting, just waiting for the last few arrivals’. On every ship I have been on there have been late arrivals, you know this, we know this, so why not schedule the lifeboat drill for when everyone has arrived instead of packing too many people into a too small area for far too long (standing room only at the end), this is not a good start to your holiday. On Monday I had a sudden flare up of my illness and couldn’t go on the excursion. Knowing there was a long waiting list for most of the trips I phoned reception at 6am and told them we couldn’t go as I was ill, thinking they would be able to sell the tickets to someone else. I was told I could not have any money back as you needed 48 hours notice to cancel unless you got the doctor to sign you off as ill. The last time I saw the ship’s doctor I was charged £91 for a consultation for £4.50’s worth of anti-biotics, which was more than I would have got back with a refund so I didn’t bother. I don’t know which part of ‘suddenly taken ill’ you can reconcile with having to give 48 hours notice to cancel. The Golden Circle Excursion, Reykjavik. This is an 8 hour tour and we were told to report to the theatre at 8am for an 8.30am start. We got there at 7.50am to find a queue out of the theatre, all the way back to the Atrium and nearly all the way back again. We eventually got in and were allocated tickets for the 9th of 9 buses. The theatre was packed, every seat filled, and there we sat for an HOUR while crew, staff, officers, tour guides and tour ‘organisers’ (a very loose term) discussed and argued over which staircase, which exit, which gangway and which group to send first. Why on earth are the staff not trained in this procedure BEFORE the paying guests were sitting waiting? Have they never done it before? We eventually got on our bus and left at 9.10am, harassed, irritated and already fed up with the standing, queueing, shuffling and waiting. Being the last bus we spent the day constantly falling further behind schedule, hurried on and off the bus, and missed the tour of the Geo-Thermal Plant as we were so late, getting back to the ship at 6.30, 10 ¾ hours after leaving our cabin, completely and utterly exhausted. Isafjordur. Having to tender off, what a shambles! We had an excursion booked for 12.30 and would have liked to spend the morning having a look round the town. The advice was that 9.30 to 10.30 would be the busiest time so we went to the Meridian restaurant at 10.30 for disembarkation. To our amazement the huge room was full to capacity, with many also standing, waiting to go. After the next boatload had departed we managed to get seats and there we sat, moaning along with everyone else. At 11.30 I went to the desk to complain about the wait and that we had a trip booked for 12.30. The reply was that the trip ticket holders would get ashore with priority, and that they were sorry for the delay and they were doing their best! Well in our opinion their best was definitely not good enough. We were eventually called to a tender at 12.10, then hustled along the quay to our boat which was waiting for us. When we returned to Isafjordur at 4.30 we only had time for a quick walk and it was raining by then so we missed half a port day – NOT BEST PLEASED. Akureyri. Whale watching trip. Perishing cold and 30 mph wind. We were told to gather on the quay at 8.15 to walk round the harbour to the trip boat. We arrived at 8.10 to find a queue already 100 yards long and were then kept waiting in the bitter cold until 8.30. Why could not those already present walk in their own time to the boat? We could see it round the harbour, we weren’t going to get lost, most people are not imbeciles even though you insist on treating them as such. When we got there we again had to stand waiting interminably whilst a ship girl took our excursion ticket, a boat girl gave us another one then up on to the deck painfully slowly where another boat girl tore our ticket in half. It beggars belief that someone should think this acceptable treatment of paying customers. My husband and I are in our 70’s, by no means the oldest present, and I suffer from ill health. Unsurprisingly I was taken ill on returning to the ship and stayed in bed for the next 2 days. This cruise cost us £5500 plus another £1000 for excursions. Not a cheap holiday. On top of that you have to pay the exhorbitant cost of bottled water. Clean drinking water is an essential of life not an optional luxury. Free Wi-Fi is provided by every hotel, B&B and café, nearly every public building, even my GP’s waiting room. Why on earth do you think it is acceptable to charge at all for it let alone so much. We were penned in and herded about like cattle and quite frankly a sheepdog could have done a better job. Far from being a wonderful experience this cruise will remain in our memory as a source of great annoyance. You could and should do much better. Read Less
4 Helpful Votes
Sail Date: June 2018
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room ... Read More
WE have cruised with P&O several times before, the last time 2 years ago, and how the standards have fallen since then, the food was no where near as good, with the buffet food poor, and portion sizes shrinking, even main dinning room meals were small, however better quality than the buffet. The ship itself looked very outdated in places, with seats in lounges being hard due to the amount of use over the years, it really needs refurbishment to compete with other cruise ships we have sailed on. The entertainment was good on our cruise and overall we had a good time, our saying was acceptable but not exceptional. Unless refurbished soon we would not rush to sail on the Azura again, ships in other fleets offer better conditions than this one at present, and it makes me think which way P&O are heading by letting overall standards drop. Read Less
3 Helpful Votes
Sail Date: May 2018
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only ... Read More
This was a seven day Southampton to Southampton cruise, Embarkation was quite quick and efficient. We were soon on the ship but it did seem to take a while for the cases to come, but it is a big ship with a lot of passengers so it was only to be expected. The ship didn't feel very full, there were a lot of spaces in the MDR and the theatre was never full. The cabin was a good size with a good size balcony, we have been on Azura and Ventura before so knew what to expect. The food in the MDR and Buffet was good and the service in the MDR was excellent. Theatre shows were good and well performed as were the shows in the Bars. It is just a shame that P&O insist that all Brits want to have quizzes during the evening that disrupt the flow of musicians. Dis-embarking was very quick, we chose to take our own cases off and this worked very well. Read Less
2 Helpful Votes
Sail Date: May 2018
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving ... Read More
We booked thise cruise very last minute, only a week prior to departure. The price we paid was very good and we opted forthe Select option and were lucky to be upgraded. Embarkation was swift, we were on board within 10 minutes of arriving at the terminal. The good: Meridian dining room was superb, excellent food and service. We did freedom dining and didn't have to wait more than 15 minutes for a table. We did brunch with a galley tour on our last sea day, this was out of this world. Food was fantastic and the tour really insightful. Fully reccommend it. Epicurian was pricey, but we did this as a treat and this was brilliant. Fine dining at its best. Quizzes and bingo were good fun. Sea Screen showed good films (despite some pucals missing from screem. Cabin was much bigger than I expected. The sail away from Bergen with our flags was fun and an experience not to forget. The cons: The shore excursions we bought were a shambles. Segway tour in Stavanger was 20 minutes short and ran by an unexperienced guide. Although the trip was fun while it lasted, for £69 per person it was terribly done. The Viking and Waterfall tour was an equal mess. Just 10 minutes spent on waterfall and after 2 hours on a coach we had just 30 minutes at the village. The tour hadto be cut short to get us back to ship on time and we missed out on archery and axe throwing. Very dissapointed. The buffet restaurant was poor quality, tiny and had a poor selection. Doesn't reflect the high standard in other areas. Beach House was a con. They charge per item (which were not very nice or has good as other areas) and add on a cover charge on top that is writted in extremely small print. Have a cover charge or pay individually. Not both. I paid £10 per day for wifi. One day there was no service at all and I was refunded. It was patchy at best for the rest of the time. I know it is satillite internet, but in the modern age and what they charge for it, it should be better. Decor of the ship is very old fashioned and beige. Definitely aimed at a certain clientele. I have only ever been on a NCL cruise previously and the decor and design was much better. Cleanliness - On NCL I saw people cleaning all day long, everything froom coffee machines to doors. I did not see that on Azura and both my husband and myself have came home with colds. TV was tiny and had limited channels. The on demand movies were good, but picture quality like watching a pirate movie. Could of done with tv boxsets. Read Less
6 Helpful Votes
Sail Date: May 2018
The upside? Check in was like clockwork, our cabin (inside) was spacious and well equipped and staff were plentiful, friendly and well trained. The downside? Most everything else! The entertainment was generally poor and the programme ... Read More
The upside? Check in was like clockwork, our cabin (inside) was spacious and well equipped and staff were plentiful, friendly and well trained. The downside? Most everything else! The entertainment was generally poor and the programme seemed only geared to enriching the cruise line (learn about wrinkles and then buy treatments) and so pensioner based. Then silly stuff like the bar most people walked through for dinner at 6.30pm didnt open until 7pm so you couldn't get a pre-dinner drink. And in the bar that was open you got some vegetable crisps if you were lucky, but only after 6pm on the dot! The restaurant food was ok, but lacking in imagination and variety. The buffet selection was the worst of any cruise line we've been on. And the photographers? Late setting up for every formal night ... No energy or enthusiasm, very lack lustre. All in all we were underwhelmed. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , ... Read More
We chose this cruise to med due to no flight and husbands disability’s needed wheelchair, unable to take scooter as booked wrong cabin so had to push husband around for a fortnight , annoying because scooter smaller than wheelchair , explained this to p&o but not sympathetic , we had s superior deluxe balcony cabin plenty of room for scooter which we explained breaks up for ease. Therefore husbands independence totally ruined, also other passengers very mean and rude when we were in the lifts , lots of tutting, the nights turned into some sort of snob based black tie affected rude and ruthless ordeal , difficult to get seats in playhouse , entertainment low standard was strictly cruise not enough dance shows interview with type shows no variety second rate singing groups , we dined at sindu restaurant waitress rude , felt very rushed by her , food not that great, 1st and last cruise Read Less
6 Helpful Votes
Sail Date: April 2018
We chose this cruise because the date suited us and we had never been to Lisbon city centre, Cherbourg town or Oporto, We cruised extensively over the last few years but mostly with American-based lines, ie Celebrity, Princess, Disney ... Read More
We chose this cruise because the date suited us and we had never been to Lisbon city centre, Cherbourg town or Oporto, We cruised extensively over the last few years but mostly with American-based lines, ie Celebrity, Princess, Disney and RCL and also with Viking Oceans, and I had slight reservations about whether we would find this ship 'too British'. It undoubtedly is very British in ways in which others are not, ie decent tea served, kettles in cabins, British bacon and probably more curries on the menu, but nothing I would regard as a negative. After reading the Cruise Critic's P&O forum, I was also a bit concerned about fellow passengers because many on there are very vocal about removing automatic gratuities. standards of dress on formal nights etc. I wish that P&O would include gratuities in the fare for the UK market to put an end to this nonsense and to prevent me from feeling that I am helping to make up the short-fall from those who remove them but say they are tipping their cabin steward and waiters in the Main Dining Room (MDR). What about the others who assist you? This cruise was at the tail-end of the staggered Easter holidays and we met more than one couple of moaners who told us they would not have booked had they realised that! I have no idea why they objected because almost every child we saw on this ship was well behaved and well dressed for the dining room. Okay so we got in one lift after two teenage boys fled only to discover that all the floor buttons had been pressed; I am sure they thought they were the first ones ever to do this but it was soon sorted by a couple of presses of one button which cleared them! Hands up, it was my husband who did this and I don't know which button. Our cabin, B534 was centre-aft, and was kept in very good order by Wilton, our cabin steward who was one of the most efficient we had had and was tipped extra for his excellent service. The cabin was good and the bed comfortable. I liked the private wardrobe/dressing area but did not care for the shower curtain, but then again, the bathroom is so small, it is probably a necessity, and a trade-off for the wardrobe arrangement. We did have some very rough weather one evening, just before we entered the Bay of Biscay and I was pleased to be close to the centre of the ship and have a good supply of medication for the event. This was our second of five cruises this year, (we did five last year also) and each other time we have chosen to have the variable dining time option but on here we opted for early seating fixed dining and we were happy with our choice on account of being allocated a table for two next to a partition and with a good space between us and the next table. We did share tables for breakfast and lunch and so did meet a good number of our fellow passengers; most of whom were good company and interesting (and not moaners!). We were happy with food on most occasions, and when we weren't it was generally because one of us had not chosen well. I had read previously that you are given more veg on a P&O ship and I would agree with this, so a big tick for P&O on that score. There was a difference in the level of presentation of the food on the Azura and the other ships we have been on, in that presentation is not rated as highly in my opinion. One meal in particular made me smile - it was turkey, gravy, roast potatoes, and carrots and it was plated up just as I would have done at home! Not a criticism by the way, just an observation. My roasties would have been better and the cranberry sauce not of a pouring consistency, but otherwise, the taste was fine. The service in the dining room was a tad slow and our waiters were just okay but nothing special, so they were not tipped extra and that is unusual for us, because although we do variable dining on other ships, we usually end up on a table we like after a day or two and stick with it and the same servers for the rest of the cruise. I loved that a MDR was open for lunch each day, including port days, which has not been the case on other lines. Probably the weakest aspect of the Azura was the buffet area, which we used only twice and at quiet times, but even so, there is little room to move around the areas where you get your food, so it must be real chaos when it is very busy. I was surprised not to have a choice of a soft drink to accompany a meal, only water. The entertainment was a bit disappointing because one cast show had to be cancelled because of the bad weather and a film was shown in the theatre that evening, which was fine, but I would have hoped that the missed show could have been performed the next day, which was a sea day. The guest speaker, Eileen Goulding, who spoke on topics such as 'Mystical Systems and Signs of the Ancient World' and was a bit monotonous if you did not find the subject fascinating, which we didn't. However, the Utterly Revolting Science show (performed in the theatre but aimed mostly at children) with Stefan Gates and an assistant was great fun and informative to boot! We were not interested in the art talks or anything else aimed at parting you from your money. Which remind me, P&O owe me money and I have not had a reply to my complaint made 7 days ago. I had OBC and checked my account mid-week, although my spending for the full week amounted to two coffees, two alcoholic drinks, one alcohol-free cocktail and a day's internet use. I purchased nothing else. Very easy to keep track of when you are not spending loads. However, my final bill showed £7.70 allegedly spent in the Oasis Spa - where I had never set foot! I of course went straight to the front desk and the young man told me twice that *if* there was an error, it would be corrected. I told him twice that it *was* an error, but here we are 9 days after the cruise ended and it has still not been returned. Oh and they have charged a mystery £1.65 to my credit card which is not even show on my bill. So watch your bills is my advice! I was very impressed that the shuttle buses were included in the price we had paid and used them in Lisbon, Oporto and Cherbourg. We did not take any excursions on this trip because it was the city/town centres that we actually wanted to see. We had been to Vigo in November and both times we caught a service bus (C1 I believe) from across the road and does a circular tour for 1.30 euros. This cruise we were in Vigo on a Sunday and so we saw more on the bus than when it was busy on a weekday, and also there was a festival happening not too far from the ship. It rained heavily in Oporto but we still enjoyed our walk around although did hear people express their disappointment with this port. We did not share this view and if the weather had been better would have walked down to the river. I went on this cruise thinking that P&O would be a 'one-off' for us, but whilst on board I realised that it would be great for my grandsons and so we are likely to be with them again, with the family next year. Really, I hesitated between the three dot 'average' and the four dot 'very good' because just a few little things would have elevated it for me. Read Less
2 Helpful Votes
Sail Date: March 2018
Been on Azura before and did not fancy a long flight to USA / Caribbean so booked to sail from Southampton as its only a 4 hour drive. Since booking and trip they stopped you bringing alcohol on board at destination ports and put ... Read More
Been on Azura before and did not fancy a long flight to USA / Caribbean so booked to sail from Southampton as its only a 4 hour drive. Since booking and trip they stopped you bringing alcohol on board at destination ports and put gratuities up by 15% (over 100% in the last 5 years). Getting on was a pain, having to wait over 1 hour, watching coach guests with blue cards bypass many others with red cards. Quickly found everything else to be the same, same and same, don't P&O know how to improve? Ship is looking a tad tired now even though she is only 8 years old, rust is evident in many areas. Since last sailing on her I have been on a couple of NCL / RCI cruises and may have been spoiled, main gripe is buffet where guests are herded into one or tow of the four limited choice serving areas, more akin to a cattle market if you get your timing wrong, time to rip them out and make the open areas with a much better choice of foods. Cabin was a balcony on C deck, carpets tired and very rarely vacuumed by the steward, except towards the end as he wanted his tip. Bit of excitement in Civitaveccia where a scrawl blew in and hit Azura blowing her off her berth snapping the mooring lines, crew quickly restored order and she was moored on the opposite side of the port. biggest disappointment was comedian Dave Kristian, when he asked the audience "who said the first million was the hardest?" after a few comments from the audience, he replied as he was walking off " Hitler!!" disgusting from anyone let alone a paid entertainer.Have complained but felt I was being humored by the entertainments manager, another guest said he used the same "gag" on Britannia on a previous cruise. Read Less
1 Helpful Vote
Sail Date: March 2018
Liked the itinerary but particularly a visit to tha Azores, however, the cruise got off to a bad start when we received an email the day before flying out to Barbados saying the ship would not be stopping off at the Azores because of a ... Read More
Liked the itinerary but particularly a visit to tha Azores, however, the cruise got off to a bad start when we received an email the day before flying out to Barbados saying the ship would not be stopping off at the Azores because of a storm in the Caribbean. We later learned that people already on board had this info. at least 10 days before! After a 2 hour delay, we arrived on board and entered our cabin to find the w.c. was within half an inch of overflowing on to the shower room floor. I reported this immediately but nothing was done for 2 days so, I was up during the night flushing it. Somebody eventually attended to it but did not repair it properly so it was reported again and this time it was done immediately and successfully. The cabin was comfortable and the steward we had was very good. The food in the dining room was a 8 out of 10. However, the black-tie nights resulted in us not being allowed to eat in our normal restaurant and not being allowed to drink in certain bars.Our only option without paying extra, bearing in mind we had paid full fare was to go to the buffet restaurant which was so abysmal we complained on 3 occasions about cold food,lack of choice , hit and miss organisation etc., but it seems that due to the fear of people attending black-tie nights complaining about us (even though we always dress smartly in the evening) we were discriminated against. We spent 8 days at sea coming back to Southampton and during that time they held 4 black-tie nights! We were told by many other passengers about their disgust with the food and service in the buffet restaurant. Personally, we have eaten in better transport cafes! Read Less
6 Helpful Votes
Sail Date: March 2018
storm riley caused 8 days at sea no trip to the azores on way back. The last time i did a p&o cruises where the itinerary wasn't changed was 2012 that year i did 2 cruises with no changes since i have done 3 cruises this one had 2 ... Read More
storm riley caused 8 days at sea no trip to the azores on way back. The last time i did a p&o cruises where the itinerary wasn't changed was 2012 that year i did 2 cruises with no changes since i have done 3 cruises this one had 2 change originally we were going to saint martin i accepted that changed due to the hurricanes then we had storm riley the email came on the day before we left no visit to ponta del gada instead a return to babrbados. Flight was good i had upgraded to extra legroom as i was travelling with my parents we just decided to have more room as it was 8 hours. warning the bus's in the Caribbean leave a bit to be desired not much space and very cramped when you land the bus's are very close to the runway no security at the airport only dock side at the ship. We had an easy run through boarding as my mum had assistance at gatwick and due to this we all got into same assistance line we were on in under 20 minutes a lot of people were waiting for an hour or more. I had been on Azura in april 2012 around the med she looks the same just a little bit rougher round the edges. The restaurant on the 1st 2 nights were sit any where as people don't finish getting of until late on 2nd day (we were on the 1st day of boarding) when we did sit at our allocated table it was very enjoyable my only issue was the marco pier white menus which i haven't enjoyed and always revert to old faithful which isn't on the menu on dress up nights but can be ordered sirloin steak and prawn cocktail. I didn't go to anything in the theatre apart from seeing darkest hour film there on a sea day i did see jimmy tamley the ventriloquist in Manhattan he was excellent and adult theme compared to the theatre version i was told by someone else. Only did one trip with saint kitts railway my only problem was i got heat stroke on the bus getting there had been at the back neck started getting hot by the time we were on the train i was drinking water like it was going out of fashion but wasn't getting any better so don't remember much of it. I came to the assumption during this cruise that p&o no longer believe in customer service due to my issues with my cabin as i have said below and friends having various issues it seems their moto is the customer is always wrong and having spoken to other people i wasn't the only person who felt this way. I have decided to not cruise p&o anymore will look at celebrity again and maybe royal Caribbea. Read Less
4 Helpful Votes
Sail Date: March 2018
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as ... Read More
A travellors we wanted to try the Caribbean & I would confirm this was not a great introduction I feel I must start with the bad. While booking our cruise I completed an accessibility & Medical Assistance ( 4 pages ) form as my Father In law ( 84 )was coming with us. As you can guess nothing was provided. We flew from Gatwick to Bridgetown Barbados with transfers to the ship, I arranged a wheelchair at Gatwick, also at Bridgetown to the coach & to the ship also a wheelchair on board. The holiday was Barbados sailing to St lucia, St Kitts, Antigua 5 days at sea, Ponta Delgada in the azores & 3 days to Southampton. Due to Hurricanes in 2017 this changed to returning to Barbados to resupply & 8 days at sea to Southampton which was not amusing. At St Lucia My wife & I went Quad biking with ATV & it was fantastic. At St Kitts My wife went Kayaking/Snorkling & my Father In Law & I went with a Land rover Island Tour & Beach break. Firstly the sea was so rough the Kayak excursion should have been cancelled, my wife a strong swimmer ended in the sea & had to be rescued. the beach we went to, a mixture of sand & volcanic ash with a slope to the seas edge & with each step you sank & fell into the sea. My Father In law tried, but strong waves just turned him over. The aforementioned is relevant as on arriving home he was rushed into Torbay hospital with bad stomach pains ( Trachia Virus ) & my wife with a bad cough to the doctors ( Essex ) & both given antibiotics. A week later while writing this review my wife still coughing & Father In law is contacting the paramedics again. Back to Azura. We dined in the buffet for breakfast & lunch & the Meridian Restaurant for dinner. The buffet was good standard fair & the Restaurant food & service Excellent. Whilst on board we took advantage of the Brunch & Galley tour. we toured the galleys speaking to the Chefs & staff. From the Meridian after the galleys we collected the freshly prepared starter then Dinner & followed with dessert. an amazing experience. Being a retired engineer & Father In Law a retired LLoyds Registry Ship Surveyor gave us an insight into maintenance issues. we initially noted water stains on a foreward carpet, ceiling tiles in the theatre were water stained & at a guess longer than 12 months old. Leaving the ship noted 3/4 large rust patches starboard side just painted over. Deck 15 ladies toilets no paper & bins full even though 2 men in whites looked after adjacent mens & ladies. Ash trays on deck 15 on 4 occasions left full all day. Our balcony port side had rust spots, though father in Laws on starboard side was clear. This ship cannot be far from refit. In conclusion the Meridian restaurant waiters & cabin stewards for B101 & B218 are a credit to P & O Azura. Remember if you holiday in the Caribbean, Do Not Drink The Sea Water. Read Less
8 Helpful Votes
Sail Date: February 2018
This was our 3rd cruise with P & O ship Azura doing the Caribbean cruise in early part of the year. But regret to say nowhere near as good as previous cruises. P & O have gone down a lot in our opinion. Our main gripe was the ... Read More
This was our 3rd cruise with P & O ship Azura doing the Caribbean cruise in early part of the year. But regret to say nowhere near as good as previous cruises. P & O have gone down a lot in our opinion. Our main gripe was the service and quality of food served the evening restaurant. The attitude of some of the waiters (not all) left a lot to be desired. It would have been nice if some of them smiled once in a while, and realise that it was us who were paying their wages and not them doing us a favour! The quality of the food has also deteriorated too. Take for example the prawn cocktail offered every night as a starter. The prawns were very small, chewy, watery and tasteless. These are cooking prawns at their best. I tried the salmon, only once, when it was so dry I could not eat it. Then again a very poor quality of salmon - certainly not Scottish or Norwegian Salmon, probably Canadian or Japanese. On one occasion my wife left most of her meal, and the meal was just taken away, not a word from the waiter if the meal was ok or not? another example of a couldn't care less attitude from the waiting staff. Whether or not it was the attitude of the waiters, I do not know, but our meals regularly took over 2 hours to serve. If we arrived just after 6.30 it was nearly impossible to make the 8.30 show in the theatre without forgoing the coffee etc. I must add that the greeting staff at the entrance to the restaurant were very polite. The quality of the food for lunch in the upstairs restaurants was nowhere as good as last two years either. Again poor quality food - e.g. watery tinned ham Last year it was 'proper' ham. The cabin was first class and very clean. The cabin attendant excellent. Nothing too much trouble. The entertainment was very good both from the regular troupe and visiting individual artists, only we had seen most of them last year ! Very good Entertainment Manager though. The drinks and excursions were very expensive and although P&O give you some on board spending, believe me you will need it with the price of the drinks. They do not believe in passing on their duty free purchase prices on to the customers in the many bars. The Azura is beginning to look a little tired and well ready for an upgrade. We will not be booking again for next year. Read Less
7 Helpful Votes
Sail Date: February 2018
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship ... Read More
Last minute booking. Flew out in Premium Economy from Glasgow with TUI on Dreamliner for 2 week cruise on Azura. Very comfortable and good service on the flight. Embarkation in Barbados excellent and smooth. Straight from plane to the ship and luggage delivered to cabin. These are probably the only plus points I can say about this cruise that were better than 3 previous Caribbean cruises we have done with Royal Caribbean, Princess and Celebrity. We are non smokers and hated the smell of smoke coming down the corridor from the vast smoking area on Stbd side of deck 15 & 16 near forward swimming pool. We were amazed at how much deck space was allocated to smokers on this ship. Entire starboard forward side was a no go area for us on deck 15 & 16. The toilet facilities leave a lot to be desired on Azura. The only toilet on pool deck was in the centre between 2 pools and you had to enter the smoking area to go there. The ladies toilet here was often in a disgusting state I was informed. Cubicles out of order and no soap. Many of the Ladies toilets were out of action and long queues formed outside below decks before and after shows. Ports of call average. We never did any overpriced excursions. Entertainment average. Some good acts. Adele, Mark Walker Etc. Background music diabolical at the pool and around the ship. Endless hours of meaningless mundane Latin music until the DJ appears at 5 o clock. Apparently the music is sent from head office and they have to play it all day. Maybe they should realise that people might like to listen to some popular songs for a change or will that rock the boat too much causing cardiac arrest for seasoned cruisers. !! Food and service was generally very good but no better than other cruise lines. The Venezia could get very congested sometimes with people trying to squeeze past with trays etc.The space is limited inside the Buffet. P&O are living in the past and cater mostly for stuffy elderly types. Not a lot to attract younger people. Some people look down on you if you have not done at least 20 cruises with P&O and reference is made quite often in the theatre by Entertainment Director. Who can remember Captain so and so from Canberra or Oriana in 1973 ?? Who has been on Adonia EtcEtc .Ha Ha. No interest to younger passengers. Disembarkation, A nightmare. Flight cancelled. P&O knew this the day before and never informed anyone until we had checked out of the cabin with minimum hand luggage.We never saw our luggage for 2 days. It was taken away on Thursday night and got it back at Glasgow on Saturday night. Overnight hotel was a dump. NO RUNNING WATER, for 2nd day in a row, NO TOILETS , Food disgusting, NO SANITATION. Sat in chair all night. Bed disgusting. Checked in next day to find we are downgraded to Economy on what appeared to be the oldest Jumbo Jet in he sky !!! Wamos Airlines. No inflight entertainment. Nothing. Crammed into middle row of 4 seats !! Even though 200 empty seats on plane. Did not pay Premium for this to arrive at 23,20 in Glasgow on a Saturday night 18,5 hours late.. This is the Life ?????????????? P&O should be ashamed. Elderly ladies were left wandering around Glasgow Airport at this time wondering what to do. No assistance at all. Many stranded and unable to get home. Our first and last Cruise with P&O is memorable for all the wrong reasons. American passengers would never stand for this type of treatment and neither should we. Read Less
3 Helpful Votes
Sail Date: February 2018
Food, entertainment and cabin were excellent. Was looking forward to the Grand Cayman anchorage and had Stingray trip booked. The captain refused to anchor due to strong winds. There were 3 other ships at anchor, including the much smaller ... Read More
Food, entertainment and cabin were excellent. Was looking forward to the Grand Cayman anchorage and had Stingray trip booked. The captain refused to anchor due to strong winds. There were 3 other ships at anchor, including the much smaller Disney Magic. These ships were ferrying passengers ashore using the large local Cayman double-decker tenders. There was no explanation as to why these tenders were not used. The compensation for a day lost? - a glass of white table wine. We Brits are suckers I guess, I'm not sure if American cruisers would have been treated thusly? Lunch and diner in the main restaurants was first class. Plenty of variety and freshly cooked. The waiters were real pro's, super efficient and amazingly friendly. We preferred the buffet for breakfast, mainly due to the immense variation on offer. The only downer was the factory-made toast. It was cold, bullet hard and impervious to liquids of any sort. If the Titanic had been plated with Azura toast, it would be sailing today. The entertainment was by far the best we'd experienced on 6 ships and 3 cruise lines. A fantastic itinerary, plenty of variety and true pros. Read Less
7 Helpful Votes
Sail Date: January 2018
First the positives. We enjoyed the Dreamliner flights (premium cabin), the transfers to and from the boat, the food, our cabin steward Raymond, our cabin and balcony, the food, the art talks, the black tie nights, the warm sunshine in ... Read More
First the positives. We enjoyed the Dreamliner flights (premium cabin), the transfers to and from the boat, the food, our cabin steward Raymond, our cabin and balcony, the food, the art talks, the black tie nights, the warm sunshine in Jan/ Feb, the fact that we could take alcohol on board and did I mention the food? We did not enjoy the 'holiday camp' aspects, the confusing design of the boat, the terrible signposting, the attitude of the ladies on the excursion desk, the extortionate prices of the excursions, the expensive drinks, the 'shop, shop, shop' focus from P&O, the attitude of some of the people on reception, the very variable service at meals, the very ordinary atrium, the chronic lack of deck space for sunbathing. The entertainment was ok, lots of energy, enthusiasm and volume, but very little to remember. One 'comedian' Peter Pepper was just a pub or holiday camp stand up and not P&O standard. Bottom line, would we wish to cruise on Azura again? No thanks. Read Less
6 Helpful Votes
Sail Date: December 2017
First time on P and O, Xmas fly/cruise to celebrate our 40th anniversary and our friends first cruise. This was not a cheap cruise, we booked a guarantee balcony and were assigned a forward cabin deck 8. Huge balcony with an overhang ... Read More
First time on P and O, Xmas fly/cruise to celebrate our 40th anniversary and our friends first cruise. This was not a cheap cruise, we booked a guarantee balcony and were assigned a forward cabin deck 8. Huge balcony with an overhang and steel rail that you couldn't see over when you were sitting. It was very much like sitting in a cave. We spoke to people on the ship who had booked later paid less and been issued much better cabins Cabin was pretty standard with a walk in wardrobe, plenty of storage and a small ensuite. The shower had a horrible nylon curtain, none too clean looking,which wrapped around your body when the water was turned on. We had issues with maintenance from day 1 : blocked drain in shower, strange shower head that either beat you against the wall or trickled out, unstable water temperature in the shower and the fridge was never cold – nothing could be done about the water temp, somebody came and fiddled with the fridge but it was never any better and the blockage was sorted and a new shower head fitted. We tried to use the hot tubs on Lido deck one day and none were working properly, broken controls and uneven pressure. Flight was delayed 2 hrs and it was dark by the time we arrived in Barbados, quick drink in the bar (reasonable prices and no service charge) then dinner in the buffet. The buffet on Azura has to be the most user unfriendly that I have experienced, lots of queuing and bumping into other people and queuing again if you don't want to take your hot meal as well as your salad or dessert. Entertainment excellent, always something to do and excellent musicians on in the bars in the evenings. Never met a crew member without a smile or a greeting for you and our cabin steward Misty was so efficient and helpful, bringing us ice for our drinks when we sat in the cave with our friends! Food: Breakfasts were Ok apart from the rock hard cold toast – never saw any english muffins and if you wanted a banana you had to ask for one. Lunch was poor if you like fresh salad – elderly lettuce and tomatoes that seemed to have been half frozen. On the whole the food was pretty mediocre even in the MDR :. One evening I had to drain about three tablespoons of water from my shrimp cocktail as it looked as if the tiny little shrimp had been put onto the lettuce still frozen then allowed to thaw. A very English cruise and P and O seem to have a very loyal following:- one fellow passenger insisted to me that P and O could not be faulted in her estimation – one wonders if she had tried any of the other lines? We have been cruising for over 15 years and have tried most lines and would probably choose many of the others before P and O Read Less
4 Helpful Votes
Sail Date: December 2017
We`d chosen this cruise primarily to visit St Martins and Tortola as we had little interest in the wider Caribbean. Unfortunately the hurricanes later and then P&O intransigence to let us cancel meant we were off to Caribbean islands ... Read More
We`d chosen this cruise primarily to visit St Martins and Tortola as we had little interest in the wider Caribbean. Unfortunately the hurricanes later and then P&O intransigence to let us cancel meant we were off to Caribbean islands with the Azura planned plus the addition of a extra day in Antigua and a day in Guadeloupe. A 2 hour flight delay from Manchester with Thomas Cook set the scene- surprised to be charged for first set of drinks and snacks on a longer flight too! After traffic delays, being received in a long line with a glass of warm discoloured water, we held up the boat a little I think. getting onboard we were amazed as we looked around trying to get our bearings / cabin direction that not one staff member moved in to help. Shape of things to come! Initially pleased to be advised that we had had a 2 grade upgrade on our balcony cabin we found it to be smaller than any we had had with RCI, Holland America and Crystal cruises. First time with P&O and the smaller cabin / bathroom with shower curtain and small balcony right at the back of the boat did not impress.Our first greeting with cabin steward was functional and without smiles or chat - again the shape of things to come. No towel animals / smiles / stories or friendliness here although he cleaned / serviced cabin Ok throughout. I our trip we met some really quite rude P&O staff, as well as some good ones but the service was generally lacking. Food in the main dining room was OK but as a fish lover I hated the delivery of overcooked fish every time I ordered. Only once when I asked for it to be cooked less much to the consternation of the waiter did it come out as I`d have liked it. Lobster tail served was overcooked so that it was chewy and hard to remove from the shell. A neighbouring table complained about it and the cold Hollandaise served with it. I was surprised to end up involved and being asked to justify my own assertion that I agreed in response to the Maitre D`s statement " And what makes sir feel it is overcooked?" Unbelievable to challenge a diner so but was not the only time. So unimpressed was I that a few days in I removed auto gratuities for the first time ever on a cruise stating on the form provided that I wanted to tip against service given rather than that anticipated as it had fallen short so far. The other incentive was that after 2/3 days of fellow Brits telling me how they`d removed service on boarding I thought I might be the only one rewarding poor service. It made me wonder if service standards are lower on P&O because so many Brits feel so proud to remove gratuities and save pounds before knowing what service levels they receive. What did we like: Loved the Epicurean restaurant. Well worth the cover charge with food and service outstanding. Some of the entertainment was excellent - We3 Vocals group, the Annie Lennox tribute act and the finalist from the Voice + oe or two of the Headliner Troop shows and great seeing Tom Binns onboard. Others less so - if that is the no 1 Bruno mars cover act I`m guessing there is only 1! Breakfasts were very good , whether buffet or dining room and quality of produce very good - what a shame to overcook some and serve other luke warm. Didn`t like: inconsistent level of service. Loss of water for 28 hours in one stretch and planned maintenance loss of water for 3/4 hours another day when actually advised of it though we were out then so no problem for the shorter planned spell. The terms of the confidentiality agreement we signed on board means that I can say no more but after being lied to by useless reception staff, technical section by phone and deck manager for over 24 hours I went to some lengths to get the officer access others told me would be impossible and sorted it out to our benefit in terms of services and recompense. Always try to resolve issues onboard and go as high as you can! We were amazed at the amount of running repairs needing to be done around us. Whole blocks of toilets were out of order for days next to the main restaurant and playhouse I hated the amount of formal dining. I`d expected the 4 formals and left my old fashioned, uncomfortable DJ at home in favour of a suit and dress shirt / bow tie which was OK I guess to wear but had not expected to have to wear trousers and a shirt every other night whether in the dining room or bars I wanted to attend. Tailored shorts that I`ve worn in Michelin starred restaurants in hot climates with far superior food without challenge were thus used on beach days or ignored. Who is P&O targeting exactly? Seems a curious mix of people wanting to dress up formally all the time, shake plastic flags to hackneyed nationalistic tunes on sailaways (hated the one we went to by the way) but many not seemingly willing to tip for services of staff paid lower wages in anticipation of said tips and happy to play Hi de Hi type eating and other such games by the pool. Very odd range for me. The islands we all found much of a muchness. Extortionate taxi fares and beach beds and umbrellas and precious little else to do of any value. We did the St Kitts "scenic" railway(not worth the money) and Nelsons Dockyard in Antigua ( the public bus ride was more fun by far than the dockyard). Other than that a tour we sorted ourselves in Amber cove in the DR was fun and we enjoyed the beautiful St Annes beach in Guadeloupe which cost E40 each way by taxi which we shared with another couple who only wanted to stay a couple of hours. Caribbean really friendly - especially on public buses and so polite. Weather great throughout bar a couple of heavy showers and we enjoyed the cheaper alcohol you get on P&O compared to other cruises but the bill still mounts up. Afternoon tea in the Pinnacle restaurant was superb. Nice that the ship photographers were less "in your face " than others and took a polite no well and as an ex - photographer myself I noted that some were better than the average photographers you can get on ships where I think in the main the services are over costly and poor in quality. Overall yes we did end up tipping our cabin steward, dining room staff and bar staff to be true to ourselves and principles as we did get some good service alongside the bad but I have to admit it was slightly less than the recommended auto tip level given our experiences. We`ll probably not sail with P&O again and very unlikely to visit the Caribbean again to be honest as it fell so far short of our Cuban experience previously which will be our only return trip in that part of the world so far. We were amazed at how many regular P&) users commented "yes service standards are dropping continuously" and yet continued to book - some even back to back! However cheap as it might be I think we`d reject another P&O cruise unless the itinerary was something others could not deliver. The biggest relief as we readied to leave the boat was that we were not on over Christmas. Over 700 children were to get onboard and the noise around the pool from the first 30 or so was horrendous as we had a last drink. As 2 10 year olds settled into the hot jacuzzi with an ice cream in each hand dripping down their arms into the water (unchallenged by staff or parents) we thought at least we are going home now. Read Less
4 Helpful Votes
Sail Date: November 2017
We’ve previously cruised on 10 different ships across 6 different brands and we picked P&O this time due to value of such an itinerary at the price we paid as well as the fact that we are British with a currency in turmoil due to ... Read More
We’ve previously cruised on 10 different ships across 6 different brands and we picked P&O this time due to value of such an itinerary at the price we paid as well as the fact that we are British with a currency in turmoil due to Brexit. As everything on the ship is priced in GBP, it took any worries out of any possible currency fluctuations. We enjoyed our cruise immensely but not because of the Azura itself but more because the itinerary was so good and the weather was great. The islands we visited (9 in all) were all new ports to us and we loved nearly all of them....especially Antigua, St Kitts and St Lucia. Guadalupe was one exception.... the main port city you arrive at isn’t great as it’s in quite a state of disrepair and some taxi drivers were trying it on by quoting €50 per person to drive to a beach that probably wasn’t more than 20 minutes away vs other islands quoting $8 or so. So we didn’t bother going anywhere, which is a shame, as I don’t doubt that Guadalupe is probably nice away from the main city, but we didn’t get to see any of it due to greedy taxi drivers. As for the Azura, it felt a bit old fashioned and a little tired to me. It was kept in good order as virtually all cruise ships are, but the decor was old fashioned imo especially since it was only built in 2010 and refurbished in 2015. We’ve been on a fair few different ships and most felt and were a lot more modern. The sea screen was a nice feature but was a bit knackered with lots of blocks of squares that make up the screen displaying at different shades to the rest so for watching football, it was ok’ish.... but for films, you couldn’t see any definition when there were dark scenes so a waste of time. The speakers were also blown so sounded really bad. I also felt the aircon wasn’t cold enough in the main social areas or our cabin. We had it at its lowest setting but still felt warmer than it should. Not sure if there was a problem or whether the ships engineers set it like this?? But our main gripe was that the food wasn’t nearly as good as we’ve experienced on other ships. I can’t say it was really bad but I definitely can’t say it was great either.....except the pay for Beach House restaurant that was really nice. The guest entertainers were pretty good but the Headliners stage group weren’t and pretty much murdered every song we heard them sing. We had a nice time and really needed a relaxing break....which the Caribbean delivered...but we have mixed feelings as regards the ship. To be fair, at the price we paid for the flights and itinerary we got, we can’t really complain. But we’ve been on much nicer ships with much better food and dare I say it, happier staff. We would sail with P&O again if the price and itinerary was right but they wouldn’t be our first choice.... Read Less
3 Helpful Votes
Sail Date: November 2017
After our first two cruises with P+O on Oceana, we expected much more from Azura but its size and age brought nothing new. Embarkation was acceptable a little hot ofc in the Barbados heat as they use an old warehouse. Our cabin, ... Read More
After our first two cruises with P+O on Oceana, we expected much more from Azura but its size and age brought nothing new. Embarkation was acceptable a little hot ofc in the Barbados heat as they use an old warehouse. Our cabin, inside this time seemed slightly larger than on Oceana, it was very clean everything worked but again tired in places, especially the carpet, beds and pillows super comfy,our steward did a great job of maintaining it, lovely chap. The ship itself is slightly odd to navigate at first as some floors don't run full length and some lifts don't go to all floors. Queues for lifts we're never an issue. There are 4 pools, the Oasis at the front adults only (the best we found) center "party pool" loud and full of "action", the sea screen pool, then finally the terrace pool at the very rear. There is also a small splash pool at the back for small children, just outside the reef club. The gym at the front is very large and well equipped, saunas and steam etc, gym classes, great i thought. This also where the spa is. Most food outlets are at the rear (inc the buffet) we only used the MDR and buffet. The MDR is very nice but seems to run too many tables, so you are almost always very close even on tables for two and the noise levels can be very high at times but the food is very good and a good selection, service can be hit and miss. The buffet is large and actually has four distinct areas, served by eight buffet "paths" though they open in rotation, except breakfast when generally all 4 open. Seating is usually ok to find bar the 8am breakfast rush. Food is acceptable but as usual curry's feature often ! drinks service again is hit and miss but you can always get tea/coffee/water yourself. Generally each day is themed. Dress code is not enforced at any time tbh, bar wearing something ! The rest of the ship is in reasonable condition, the main theater at the front is traditional in style but has poor terracing of the seats, though never seems to struggle to seat guests. The other show area the Manhattan, doesn't work well imo more like a pub with limited seating for the numbers and no terracing unlike Oceana's rear theater. there are other bars scattered around, Brodies, Malabar, Planet bar, Glasshouse etc. The entertainment overall we enjoyed a good selection of styles, though we thought one or two of the headliners shows a little weak in vocals but full of energy for sure. The atrium is unusually small for the size of the ship with no wow factor, though here you will find reception, shops, library (small), ballroom dancing, Costa Coffee, cruise bookings and shore excursion desk. The sea screen shows football and films mainly both during the day and at night it acts as an outside cinema with the sunbeds now covered with mattresses and blankets, good idea and some seemed to enjoy it, though the screen itself could do with a bit of a repair in places ! Staff on board in the main pleasant or acceptable but again as on Oceana some do seem apathetic,buffet waiters and bar staff imo, most sullen, cabin staff seem always happy !! Overall the ship, again like Oceana looks a bit tired now, and as i said despite its size doesn't really add anything to the cruise. Which btw was good, shame we had to visit the French islands of Martinique and Guadalupe as like many others no-one seemed to enjoy them anywhere near as much as the others. Surprisingly we have agreed this will be the last P+O cruise for us and we personally would't revisit the Caribbean islands as nice as some we're. The main reason being i'm convinced P+O are in "change" they are unsure as to which market they are aiming for, currently they are trying to please all partially but none fully. Example eating challenges and hi-de-hi games round the main pool but then dinner suits and formal dress enforced of an evening, for me it doesn't work together, though im sure P+O are just trying to please all but i fear they cannot. We shall try other cruise lines in the meantime to sample whats on offer. Overall no fundamental flaws and anyone going on the ship or this itinerary whill im sure have a good time. Read Less
1 Helpful Vote
Sail Date: October 2017
Chose the cruise because we wanted to go to some of the Caribbean island we had not previously visited and because we had had a relaxing cruise on Ventura last year. We knew early on that we obviously could not go to St Maarten. Storm ... Read More
Chose the cruise because we wanted to go to some of the Caribbean island we had not previously visited and because we had had a relaxing cruise on Ventura last year. We knew early on that we obviously could not go to St Maarten. Storm Brian delayed us by a day and cutting long story short we had 3 days in the Caribbean - 2 of them on islands we know well. No time in Barbados. No concessions of any kind and I would want people to be aware that the holiday you have booked may not be the holiday you get! We felt the obvious slowing up was to save money. Azura is similar to Ventura which means we were lost less often. We were 'upgraded' to a superior balcony and enjoyed the champagne and chocolates but the balcony never and I mean never got any sun. At times it was incredibly dark in the cabin. Could not sit on sofa - you could feel all the springs. Good storage for clothes and a bath were great. Brilliant cabin steward - thank you Sharon. Apart from Sharon would have preferred smaller more open cabin originally assigned. We were on freedom dining which was fine except for some very odd desserts. Went to Sindhu for lunch - yum - and for dinner also very good. Went to the Epicurean and it was perfect. All credit to the brave couple who tried to eat outside! The buffet food was so bad that twice we left without eating - but there were people with plates piled very high so we may be too fussy. Verona was a bit better but we really tried to eat in a dining room. Room service was fairly awful. The only time we used it in the evening my food was completely frozen! And they got the order wrong. We enjoyed the entertainment for which we managed to get seats - excellent ships theatre company who work so hard. Outdoor cinema is a disaster - trying to watch a film with an auction going on behind you is ridiculous. Only for football fans I think. Couple of small but annoying details. They were replacing the pretend grass on deck and the noise in the spa was shocking. We did not book any spa treatments because it would definitely not have been relaxing. The girl who did my nails(excellent job) and I ended up having to yell at one another. The glasshouse is no longer stocking my favourite wine - contract has apparently ended and not yet been replaced. We won't go back on P and O again because of the way the whole holiday was changed. No apologies just thanks for our 'understanding'. By the time Grenada got dropped I had run out of understanding! Read Less
6 Helpful Votes
Sail Date: October 2017
This was my first P&O cruise chosen by the friend whose special birthday we were to celebrate. P&O were nice enough to upgrade the two of us and both the super deluxe and balcony cabins were a fair enough size but oh so beige ... Read More
This was my first P&O cruise chosen by the friend whose special birthday we were to celebrate. P&O were nice enough to upgrade the two of us and both the super deluxe and balcony cabins were a fair enough size but oh so beige and plastic. Quiet though and well positioned should we have had rough seas but one of the upsides of this cruise was the calmest of waters I have ever experienced. Let's start with the positives as the negatives were many. Embarkation was super efficient, suitcases were delivered promptly and there was lots of space in the buffet for lunch on that first day. We were most fortunate to be seated for dinner with two of the most interesting of couples and I can honestly say they enhanced the whole experience. As did the friendliness of the crew but, apart from warm and sunny weather at all destinations, that's where the positives ended. The ship is constantly full of inescapable loud music which can be heard even in the library. Worse, the ever cheerful patronising entertainments team was enough to make you scream: 'were you trained at Butlins?' Some of the evening shows were passable if you could have gagged those introducing them with the perpetual interactive question: 'are we enjoying ourselves?'. If you like this stuff then you'll enjoy Azura. The food was mediocre, sometimes cold with items often repeated from lunch to dinner making you wonder if these were made of leftovers. Given this was a 'Marco Pierre White' cruise that isn't a great recommendation. By the way he only boarded at the last port of call. The so-called enrichment programme was poor. There should have been a better selection for the thinking community. Shore excursions were, as ever, far too expensive for what was offered. Best to take a hop-on, hop-off bus. Internet too was expensive especially as it was never available in the cabin. I can't say I didn't enjoy the cruise, after all I found a new bridge partner, but little of my pleasure was down to the ship. Having experienced Cunard there is really no comparison. Read Less
13 Helpful Votes
Sail Date: September 2017
Decided on a last minute 7 night cruise on Azura to France and Spain. Embarkation was very well organised and within 30 minutes of arriving we were in our Cabin. Very disappointed with the cleanliness in the cabin, there was dust on ... Read More
Decided on a last minute 7 night cruise on Azura to France and Spain. Embarkation was very well organised and within 30 minutes of arriving we were in our Cabin. Very disappointed with the cleanliness in the cabin, there was dust on the curtains, the bedding looked very worn, the toilet smelt of urine which was awful, this never changed for the whole cruise , we had to buy solid air freshness which partly helped. The carpet was stained and needed a deep clean. We were on club dining in the oriental restaurant , the choice of food is less than we are used to on P and O, the chicken I had was so tough I couldn't even cut into it. The starters and deserts were very good but the main meals were not to the usual standard, there used to be a Marco Pierre White choice every evening, now it is only on one night. The freedom dining on a lunchtime was better with lovely choices. We only visited the buffet once but hard to find a seat and food was not up to the usual standard as in previous cruises. The entertainment with the Headliners was very good except for the last show which was called Evolution and we couldn't follow it al all, I had seen previous reviews on this show which were not good and we felt the same. The comedians and four seasons tribute show was very good and packed house every night. Brodie's is not big enough so we couldn't fing a seat. The groups in the Malabar and Manhatten were not to our taste . The ports were good but sadly it was too windy so we couldn't dock in Guernsey, so 3 sea days in a 7 day cruise was not popular. Most of the lectures were about up selling as was the spa. Disembarkation was very good and well organised. We feel P and O must look at the cleanliness and comfort of their customers, so unfortunately we will be looking at other companies for our future cruises unless we hear things have improve with P and O. Read Less
8 Helpful Votes
Sail Date: August 2017
Sailed on Azura many times, with different ports of call over the years. The price was good for a balcony, but not the best position under the walkway to the buffet from the pool, so much noise above. The cabin was assigned to us by ... Read More
Sailed on Azura many times, with different ports of call over the years. The price was good for a balcony, but not the best position under the walkway to the buffet from the pool, so much noise above. The cabin was assigned to us by the booking agent, so we knew it would be a cabin of 'luck on position' Nice passengers and a good mixture of all ages.......so that went well. But we could not understand why the staff in the speciality restaurants was really happy and it all went well.....but in the main dining rooms the staff was so unhappy and it made you feel that you did not want to be there........ Deck quoits are positioned in the perfect place at the back on deck 19, cinema in the open deck works really well........amazing food in Sindhi, Badness the Tribute group was brilliant in the theatre...............but morning, lunch and dinner in the main restaurants with staff who just did not want to be there had a impact on us and many other passengers. We have sailed on many other cruise lines as well as P & O.....so we are going to go back to the other lines and see how the overall experience will be.....compared. Read Less
13 Helpful Votes
Sail Date: August 2017
This P&O ship was very British, very " organised fun" and seemingly very popular. It's what you make it ; I did enjoy it but the amount of obese, loud, badly dressed Brits on board was slightly depressing. Embarkation ... Read More
This P&O ship was very British, very " organised fun" and seemingly very popular. It's what you make it ; I did enjoy it but the amount of obese, loud, badly dressed Brits on board was slightly depressing. Embarkation was fine once someone explained where to drop our main bag and we were on before our 1pm designated slot. Rooms weren't ready till 2pm so we had lunch in the buffet which was ( as we came to find out) relatively quiet. I was initially pleased to find whole prawns, mussels and mixed seafood in the cold section to have with salad although by the end of the week I was fed up of looking at them. The hot sections do change daily though and these were pretty tasty. Roasts, chili, curry, noodles etc. You do have to watch for which side of the ship is " open" as both sides are indentical and at less busy times only one side serves food. Our balcony cabin L226 ( port side forward) was good I thought. We were on a Saver fare so had no choice on deck. I had orginally ticked for " upgrades" but I learnt this meant position on boat and I was worried about getting a different cabin under the main service areas, so emailed and requested " no upgrades". There is an overhang but this was useful in the rain we had on a couple of days. Handy in windy day too as although it does cut a lot of sun out it stayed warm, unlike on deck that was sunny but freezing in the wind. Being on the Lido deck also made it super easy to get to and from the bar and pool food areas. The buffet was often full up so being close to pizza or chips to take back to the cabin was brilliant. Also close to Spa and I think less cabins than lower decks so quieter. The pools were heaving and quite small. The adult pool is a handy 1m deep.. The cinema is on the SeaScreen outside and has seen better days with sections missing pixels We did love the main dining room. We were allocated Freedom dining in the Peninsular restaurant. We were sat at a lovely table of eight in the first and fourth night with interesting people - not fat or badly dressed - and did a table for two the other nights. Menus have up to five courses with popular items like the sirloin steak and chicken available every evening (comes with same sauce and veg too). Service was efficient and friendly. Iced water served and topped up frequently which is great if you aren't ordering from the bar. I watched a few shows. The comedian Paul Eastwood was generally funny but taking the mickey out of the foreign accents of the ships staff is from another time. So was Badness a Madness tribute and the house dance show. Felt a it like the entertainment at a second wedding really. There was only two ports, with two nights scheduled in Amsterdam. However we left Amsterdam at 2.30 am on the second night which was a bit cheeky and gave us a sea day we weren't down to have. We had fun in both ports despite poor weather and did both easily.without ships excursions. So basically, if you normally like to holiday by driving to somewhere in France, staying in an authentic gite with a nice pool, living on charcuterie, tomato salad and crusty bread ...well this holiday is the very antithesis of that. Good for the money but nothing like the ads on telly. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.8
Entertainment 4.0 3.5
Public Rooms 4.0 4.0
Fitness Recreation 5.0 3.7
Family 4.0 3.7
Shore Excursion 3.0 3.4
Enrichment 3.0 3.1
Service 4.0 4.0
Value For Money 4.0 3.6
Rates 4.0 3.8

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