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6 Helpful Votes
Sail Date: December 2018
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is ... Read More
We were on the Azura for a month over Christmas and New Year 2018-19, in a deluxe balcony cabin. The furniture is now old and a bit tatty, told due for a refit in 2021. The other parts of the ship are holding up well, overall, the ship is tidy and in good shape with some nice touches by way of decorations. The entertainment of an evening was fairly good, not outstanding but, better than the year previous on Britannia. However, for us after 21years of sailing on P&O UK with over 60 cruises under our belts, this will be our last cruise with them as their standards of service now, apart from the cabin steward, was pretty low grade. The food in the buffet of a lunchtime was both repetitive and cheapness all-around, with the same offerings everyday and the hot plates were of an extremely low grade cuts and poor quality. No doubt about it, even the bread offered was not fresh, indeed the rolls were clearly from what had been left over from the previous day from all of the other dining options of the previous evening. Not once at lunchtime was there sliced bread available to make a simple sandwich, you are forced in the buffet to eat a plate of food or a hot low grade meal. The excuses are, we offer on deck a pre made sandwich for you, they too were low grade and the same every day, no choice and no options. Of an evening, the food was a little better but not outstanding and not worth remembering, again well written menus with creative writing but the quality of the food was poor. Even the waiters did not know what some of the items describe actually were. If you are looking for a quality dining experience and have not been on P&O for a few years, you will be bitterly disappointed with what is being offered now. Everyone I spoke to, said they were disappointed with the food. Only a few of the cheapie last minute bookings who had never cruised previously, thought that the food was anything other than disappointing. They even stopped asking you for your opinion now after the cruise, we never received a questionnaire whether in paper form or via the internet. The ships officers are nowhere to be seen, only 1 bar Indian head waiter´s around the ship. The front desk were never welcoming, I guess because of the level of complaints. Never will we step foot on a P&O ship again, after this very bad and month long experience. It also seems that P&O UK have adopted the P&O Australia method of attracting drunken idiots, to drink beer and alcohol all-day, stopped the allowable bring your own spirits to your cabin onboard, now saying as all do, we will save your prized duty free purchases safely in our store room that you buy ashore until you disembark. It is evidently clear, by the number of people being ejected from this ship, that alcohol plays a large part in how the ships now operate and how they sell so much of the stuff from 10 am in the morning to 4 am in the morning. Remember if you want a quality cruise and not a booze cruise don´t choose P&O UK. Read Less
Sail Date: December 2018
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found ... Read More
We had been on cruises before but our first wirh p and o.we had an inside cabin on deck 12. Really big for an inside cabin with walk in wardrobe area. Bathroom big enough with toiletries. Lovely lady that cleaned our room . We found embarkation ok, given a drink and floral knecklace all good humoured. Ok there were children but they had there own pool area we just went to the adults only area . The boat is plenty big enough for everyone Never found the children a problem. We had 8.30pm seating at night on a table for 6. This was great to meet people all the food was great. You could eat at any time of the day. Only problems were the sunbed shortage on sea days, which was addressed by the staff they put a ticket on the sunbeds with towels on that had been left after half an hour they took the towel and bellongings away. Great New year's eve party. The cruise is what you make it different for everyone we had a great time and have booked again for next year. Read Less
Sail Date: December 2018
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a ... Read More
We like to go to the Caribbean for some sunshine and have done so for several years with P&O. Earlier in the year we also cruised on Arcadia to New York and Eastern Canada booking for the first time a suite, which was excellent a real joy, so when on this cruise we were offered an upgrade from mini suite to a suite ( at an extra but reasonable cost) we thought great, the choice was limited but we chose C750, which is at the rear of the ship. We were aware that as in all cases upgrades will not be for the most ideal cabins, in this case the balcony has a large stanchion obstructing the right hand side. Being aware we were prepared so on entering the suite, we found it to be quite large and spacious and set out very different from Arcadia suites. We were surprised to find that the the shower and whirlpool bath was separated from the toilet but thought and indeed found, there were advantages in this. The disappointment was that there in no provision whatsoever for your toiletries, no shelves no cupboards etc so had to store them in the main room . The main room was large, spacious, plenty of drawers, large dressing table plus a large desk. The bed was great plus you could ask your butler for a choice of pillows. The wardrobe was adequate in a small but walk in cupboard. The balcony however was more obstructed than we thought it would be, not only did it encompass one large stanchion on the right hand side blocking the sliding doors by the bedside, but it also encompassed the major part of another on the left side. There were two steamers but in truth only one was usable, plus a table and two chairs rather cramped. So if you go for a suite with a great balcony, do not chose this one. I am appraised that C751 is exactly the same. The service was great and overall we really enjoyed the cruise. The only other issue is when you land at Barbados you are taken immediately to your transport to the ship, which is definitely not great, as there is no room for your hand baggage and these days most folk have rollalongs so very cramped and uncomfortable. Have made this comment to P&O. Read Less
5 Helpful Votes
Sail Date: December 2018
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating ... Read More
Plane was over 2 hours later going. Arrival on ship was chaotic. No welcome drink, no pictures taken. Nothing!! Just shoved in the direction of our cabin. Had to move from cabin L224 to B311 as L224 had a large noise and vibrating all the time. Very reluctant to move us but after refusing to move away from reception until we go a manager to sort it. Staff useless at sorting out issues.This was the theme thru the entire cruise. Food was ok but no allergen info in buffet. Too many kids in the main pool. Yes it was an xmas cruise but kids should have been in school (and no they were NOT private school kids) Itinerary was changed from that scheduled and no one told us. Still waiting for a response from P&O about this. Boat ok, Sit down dining good. Entertainment average (Headliners quite good). All of the islands blend into one after a while. Read Less
10 Helpful Votes
Sail Date: December 2018
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had ... Read More
First and last cruise with P&O Azura.Sailed from Barbados on 15/12/2018 on 2 weeks Caribbean cruise at a total cost of nearly 5000£ for me and my girlfriend ,just to be very very disappointed with everything.The inside cabin we had was a small ,dirty box with dirty carpet,dirty furniture, dirty little toilet .The cabin has not been cleaned properly in the 2 weeks we were on the ship.We caught a terrible chest infection during our stay which basically ruined our holiday,Christmas and my birthday(thanks P&O).The food in the buffet restaurant was absolutely rubbish,dirty plates and cutlery,rubbish coffee,we bought coffee from costa every day.We have skipped loads of meals during our stay.Staff on the ship ok but some of them don’t understand English unfortunately.We have bought 5 excursions,not cheap waiting a long time for old people to get on and of the catamaran or boat.Lunch included in the excursions where shocking,burgers and hotdogs disgusting ,paid extra to eat to eat a proper lunch.The excursion were ok at least we were away from Benidorm on the sea with all the characters on board.On the end of the cruise we have paid our bill but P&O put on top a preauthorisation of 800£ on my girlfriend card putting her account in overdrawn.We are never going to use this company again because they are overpriced,no standards absolutely disgusting,Azura ship should be scrapped. Read Less
4 Helpful Votes
Sail Date: December 2018
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a ... Read More
We chose this cruise for it's itinerary and value - nine destinations in 14 days. The Azura proved to be a very decent ship. The Atrium could be bigger, for dancing and activities, but is nicely designed. The Glass House was a highlight, cleverly designed and a different sort of bar, where sometimes on cruise ships everywhere feels pretty much the same, but the Glass House is a bit more sophisticated and designed to fit plenty of people in but without ever feeling packed. Does nice food at a reasonable extra cost. Drink prices across the ship are reasonable too - wine at the tables from £17 a bottle is very good these days, and beer no dearer than pub prices. Brodies pub was always buzzing if you like that sort of thing - the casino attached is fine but not big. Malabar and Manhattan bars were always showing some live entertainment or movie*. Freedom dining in the Peninsular or Meridian restaurants was good if unexceptional - not the best or the worst we've had. Met lots of interesting people by sharing tables.Service was fine, but not perhaps as personal as when you do fixed dining and get to know the waiters. Sindhu restaurant (£20 extra each) was excellent, particularly for veggies. On deck, we never felt like there were 3000+ on board. I didn't appreciate from pictures why there were two separate pool areas - from the quiet one with the Sea Screen* you can't hear the louder one where all the music and bands play, so you have a choice according to your mood. *We were informed a couple of weeks before sailing that the outdoor screen on deck would be out of action for our cruise. It didn't exactly ruin our holiday but we were extremely disappointed that they couldn't get this right for the Christmas cruise - the priciest of the year. Rumours varied as to how long they had known it was faulty. I don't think this would happen on other lines. A negative for us was the regular PA announcements at 7am every time we docked (9 days out of 14!). We've never experienced this before - we normally enjoy a lie-in on our holidays, but no chance on Azura I'm afraid. Even though the announcements were in the corridor and not in the room, they were loud enough to hear inside. This will make us think hard about choosing P&O again, which is a shame, because it was otherwise very good. Other negatives? As non smokers we're not keen on the policy of letting people smoke on the starboard side of the pool deck - it's not like the smoke stays on that side. But I suppose a lot of P&O customers appreciate it. For a big-ish ship, P&O seem to have created the pokiest and most awkward buffet restaurant at sea, compounded by their unique insistence on providing trays for confused people to shuffle around the aisles with, while every other line just lets you grab a plate and move around much more easily. Otherwise the food and drink was no different to any other ship. One highlight was the shore excursions, which were much cheaper than some lines like Princess. We went kayaking, snorkeling and river tubing and enjoyed them all. The ports we stopped at were good, although if you didn't book an excursion in some of them there wouldn't be a lot to do after half an hour (Tortola, St.Vincent...) We don't go to see many shows - the Adele tribute Helen Ward-Jackson was excellent and the Tina Turner tribute pretty good too, but the 'Astonishing' magic show was poor - the tricks were obvious and the sound quality of the singers was harsh. Embarkation in Barbados was as good as it could be at 8pm on a warm evening after a delayed 9-hour flight. P&O are always well organised at getting everyone on/off properly. Leaving was fine, but due to the late flight home hanging around from 8am until 3pm would have been a bind if we hadn't discovered a long lost friend in Bridgetown who invited us over! Read Less
1 Helpful Vote
Sail Date: December 2018
Wanted a relaxing,warm weather cruise, so chose the Caribbean as we had been before about 10 years ago. Azura was our 2nd P&O ship, Britannia was our first, and there was no comparison. Azura was infinitely better, and we were not ... Read More
Wanted a relaxing,warm weather cruise, so chose the Caribbean as we had been before about 10 years ago. Azura was our 2nd P&O ship, Britannia was our first, and there was no comparison. Azura was infinitely better, and we were not disappointed. Were upgraded to Superior deluxe Balcony Suite, which was the biggest cabin we have ever had in our 14 years of cruising. Food in the Meridian Freedom dining restaurant was very good, the lido was ok for breakfast and lunches and snacks, a pity we only tried our main dining room for breakfast on the last day as the breakfast there was excellent and everything was freshly served. We had pre booked Sindhu Indian Restaurant before we sailed and enjoyed our meal there. We also dined in the Epicurean for a special evening meal, which took a long time between courses and was a bit pricey. Our favourite, however, was The Beach House where the food consisted of sizzling steaks served on slate platters, great giant prawn skewers and the biggest strawberry, banana, cream and flambeed brandy deserts. We loved it so much we ate there twice! The evening entertainment, was very good every night, (unusually as on other ships we have been frequently disappointed with some of the acts). The resident band was excellent, the dancers were very good and again unusually the resident singers on the main stage all had great voices and sang in tune. We had no complaints about any of the acts!! Service was good in all areas, all in all no complaints about the ship at all! Weather was great, islands were interesting and we had a great cruise! Read Less
5 Helpful Votes
Sail Date: December 2018
Done it before twice and as it fitted in with our plans we decided to do it again.experienced many bad issues whilst onboard,all of them reported to the head of the relevant department but on almost every occasion the issues were not ... Read More
Done it before twice and as it fitted in with our plans we decided to do it again.experienced many bad issues whilst onboard,all of them reported to the head of the relevant department but on almost every occasion the issues were not addressed which bothered us greatly to the point were we thought we would leave it until we returned home and then report it to p&o directly but to no avail. Very poor service throughout and not at all what we expect from this company and further to this we feel that the standards at p&o have dropped dramatically over the 16 years that we have taken cruises for our holidays and so we feel that we will probably revert back to land based holidays or other cruise companies from now on. P&o always claim to provide holidays where the passengers would get excellent value for money but this has not been our experience unfortunately. Dining arrangements were not as requested in as much as they had been changed from freedom to first sitting but we did not want this.the meals in the silver service restaurant were pretty average at the best. Entertainment in the main was poor but there were a few good acts. The staff do not appear to have been trained in their positions and also some of them did not know their way around the ship as someone had asked where the toilets were on deck 15 and was directed down to deck 7! Read Less
11 Helpful Votes
Sail Date: December 2018
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with ... Read More
We just returned home from a fabulous 15 night Pre-Xmas Caribbean cruise aboard the P&O ship Azura. We flew into Barbados on a Tui Dreamliner from Manchester on the 1st December. The flight was comfortable and well serviced with complimentary food and drink. The price for 15 nights in a seaview cabin inclusive of flights, transfers and meals was £1750 pp with an on-board spend allowance of £140 pp. The Azura was built in 2010 and has a crew of 1200 and a passenger capacity of 3100 and has worn its 8 years well and is a lovely ship. We were located in cabin P325 conveniently on the same level as the atrium and close to all the shops and reception. There are several dining rooms providing fixed or flexible, waiter served dining for breakfast and dinner, a casual self-serve buffet restaurant and four posh restaurants for which there is cover charge. We tried all of them. The standard dining (included in the price) was varied and the service excellent but the standard food whilst OK wouldn’t blow you away. The 24 hour self-serve buffet had a good variety but quality wasn’t great, but you will like it if you are not fussy. The best of the posh restaurants imho was the The Glass House which served great food, wine and drinks, contemporary décor, great service and was the best value with a relatively modest cover charge which varied with what you had. The Indian fushion restaurant, Sindhu, was also very good, superb service, excellent choice of food, wine and other drinks, and a reasonable cover of £20 per head. The Epicurian restaurant was pretentious and over priced at £28 per head and, they couldn’t cook a steak properly. The Beachhouse was OK, roughly equal to your average pub grub with a cover of £7.50 per head. Drinks were wide and varied and seemed fairly priced. As a real ale drinker I didn’t expect to be bowled over but to be fair I found a couple bars serving reasonable bitter/ale but you have to ask them to serve it with a big head and let it warm up a bit, its always too cold. There were four formal black tie nights, which we personally don’t go for, so on those nights we dined in either the Glass House or Beach House, which did not require the penguin look. The itinery had four sea days. To be honest the first was day was not much fun, it was overcrowded on deck and if you didn’t get out with your towel before 9.00 you struggled to get a sunbed. The other three days got better as many passengers couldn’t be bothered and then there was space for everybody. There is an exclusive area called the Retreat which you pay for. It is spacious and never over-crowded but at £175 per person for 14 days it wouldn’t be! We tried to book it for just the 4 sea days but it was all or nothing we were told. I have to say service in all areas, be it restaurants, bars, coffee shops, general shops cabin stewards etc was first class and friendly and they couldn’t do enough for you. We had a seaview cabin. It was reasonably spacious, we went for a single beds layout, the shower and toilet was adequate and the walk-in style wardrobe and cupboard and safe more than good enough. There were brew facilities, a mini bar, hair drier, TV and climate control, and enough power points (UK) The ship was very stable and at times you had to look outside to see if it was moving. But enough about the ship, the ports of call are what its really about and with the exception of Tortola (which had still not fully recovered from last years hurricane) all were extremely interesting. In each case we took a private island tour provided by the many private hire taxis, in comfortable air conditioned SUVs carrying on average 8 persons at a cost of $25 per head. All had great guides speaking better English than wot I do! Now I know P&O will warn you all about the risks in doing this, but after all they want to sell their own over-priced alternative, we had no problems. Our fave island was Antigua and we loved St Kitts. Our daily weather was just great with average temp of 28C, an odd shower and a refreshing breeze. Worth a mention was the 40 minute transfer to the ship from the airport in Barbados. Following an 8 hour flight P&O seem to think its OK to cram you all in a crammed bone shaker of a bus, with insufficient storage space for your travel case, no working seatbelts (well ours didn’t) with a driver who was in some sort of hurry whilst chatting on his phone. Not good enough P&O. But the check-in and embarkation was very efficient. So, there is no perfect cruise, it is a compromise, but as long as the good outweighs the bad then you are laughing, and on this cruise it did, very easily, and any little niggles were always satisfactorily resolved. So in a nutshell what was good :- All round service in bars and restaurants The Glass House and Sindhu restaurants Resident band Pulse Entertainment On-board activities Breakfasts (water service) Drinks Ports of call – all good Sail-away parties Cabin comfort Spa and gym Efficiency of embarking and disembarking at all ports Ships décor Galley tour (fantastic insight into what goes on behind the scenes) Manhatten lounge Live footy coverage in Brodies The huge number of bars and places to eat Daily news letter. Not so good :- The sea screen (movies under the stars) was not working – a major disappointment The Epicurian restaurant Many of public areas and bars were cold Transfer to ship in Barbados Onboard shops were over-priced Ships yours were over-priced Abysmal service on return flight Reception undermanned at peak times. So the big question is, would we do it again. We are missing it already and are planning our next one. Read Less
6 Helpful Votes
Sail Date: December 2018
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as ... Read More
Chose this cruise as its the only practical way to see the Caribbean. Azura is an eight year old ship showing some signs of wear. The colour scheme is brown and more brown... not the most exciting colour. Embarkation was trouble free as was delivery of luggage. Cabin was excellent with a large balcony. Clive, our cabin attendant was excellent, a really hard and conscientious worker Nicely appointed bars and public rooms with the Atrium being the centre of attraction. Staff were excellent, friendly and hardworking, mainly Indian and Asian nationalities Entertainment was good, although a bit working mens club ish. Venues were clean and well presented Food was of a good standard, always available. The food in the Meridien dining room was a bit samey with most of the choices being fish. Drinks on board were very reasonable, comparable to a pub or restaurant in the UK So far so good....... but now it starts to go downhill. This is not a reflection on P&O but when you offer inside cabins at £999 including flights it is a bit of a bargain. I suppose these cabins need to be filled. This may sound a bit snobbish, but a good part of the ship was like Butlins on sea, Huge people shovelling impossible amounts of food down from morning until night, Children with no discipline running, shouting and screaming around the pools. Many arrays of tattoos always on display. The trips sold on board are very expensive, apart from a small number similar trips are available on the quayside at half or less. Some of the islands visited were dumps, namely Grand Turk, Tortola and St Vincent. One final point, attributable to all cruises, is the sheer amount of fuel used, say 12 planes from the UK using 50000 gallons each plus the ship cruising 3000 miles at 100 gallons per mile, adds up to a colossal 900000 gallons for your 2 weeks cruise. For the above reasons I probably will not cruise the Caribbean again. Read Less
Azura Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 5.0 0.0
Family 4.0 0.0
Shore Excursion 3.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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