4 Helpful Votes
Sail Date: March 2019
We have cruised over 10 times - Alaska, Caribbean, Mexico and Europe - on several cruise lines with our preference being Royal Caribbean and Celebrity. We’ve sailed with Carnival two times in the past and they were passable but not ... Read More
We have cruised over 10 times - Alaska, Caribbean, Mexico and Europe - on several cruise lines with our preference being Royal Caribbean and Celebrity. We’ve sailed with Carnival two times in the past and they were passable but not great. We sailed carnival dream out of New Orleans on March 17 and it was the worst cruise experience we’ve ever had. If this had been our first cruise, it would be our last. Luckily, we know this cruise experience wasn’t typical of other cruise lines. We had the poorest service we’ve ever seen on a cruise. The food was fine and our service staff was nice, but service was disorganized - sometimes not bringing our complete order. It seems like the service staff had too many tables to give the service we’ve always had on prior cruises. The majority of the ship’s staff was downright rude - especially the shore excursion desk. Their anyswer to any question was “I don’t know.” Dinner was disorganized, and no lunch served in the main dining room, which meant everyone was on the Lido during lunchtime making it a complete zoo. The shows, games etc were held in rooms so small that unless you arrived an hour early you couldn’t get a seat. The ship needs a lot of care. Rust and chipped paint everywhere you looked. Needless to say, I would NEVER recommend Carnival to anyone and will never use this cruiseline again. Read Less
Sail Date: March 2019
Our Nightmare Started with prepaid parking (from their site's link) in NOLA, paid 2 month's in advance. Got to NOLA, 3.10.19 - major traffic issue, got to parking lot @ 901 Convention Center Blvd only to be met by NOLA PO told ... Read More
Our Nightmare Started with prepaid parking (from their site's link) in NOLA, paid 2 month's in advance. Got to NOLA, 3.10.19 - major traffic issue, got to parking lot @ 901 Convention Center Blvd only to be met by NOLA PO told us, NO can NOT PARK, IF we prepaid - lot was closed. 4.5 HOURS later, less than 1.5 miles away & following others in same Boat, then having to pay for parking @ $140 AGAIN, were we able to finally board. Anxiety-Panic Attack, and seemed to never end, unless we got off ship. Drunks in pools with minor kids, 2nd day, drunk drew up in LIDO DECK pool with kids in it, had to drain pool. Oh Well, stay far away from that insanity, that Carnival Promotes Whole Heartedly! While I was able to find the BEST spot for Adults - 15th Deck up on Serenity Lounge Deck- total cruise enjoyment, but warning must walk through Cloud 9 SPA on 12th to get there. Sell, Sell,SELL, SELL, If interested, Great, other than that just keep walking & No thanks. First Cruise, we made multiple calls in advance to ask lots of questions and was mislead every step of the way. Purchased insurance in case needed to be seen by Dr or had to cancel. Very sick, upper respitory from sinus & so many chemicals used in elevators to keep us all smelling great, BUT still had to pay up front to see Dr. They were very nice, but still was very sick. No clue what the pills were, but didn't help had to seek ER after returning home. Now have to argue with the folks that we purchased this Gimmick Inusrance Policy with AFTER the fact & who knows if they will reimburse me? Will NEVER SET FOOT ON ANOTHER CRUISE SHIP during Spring Break, unless I want to be around so many unattended minors & drunks. It made for a bad 1st cruise experience on top of being physically sick. A++ to ALL employees who work on the ship, I can not safe enough positive things about them. They salvaged our entire trip with their Professional Kindness & knowledge of true Customer Service (we are not demanding guests), but we truly appreciated the Room Service as I was too sick on a few days to get out of our Cabin on 8th floor. Great news as well, always pay extra and get a balcony, worth every penny we spent! In front of ship, far away from the Crazy drunks & unattended minors. Plz ask lots of ?s about how many minors, don't be dumb like we were & not understand when peak season is for Spring Break Crazy, with or without families. Too many parents were drinking and when I asked one couple up on Serenity Deck where were their 6 minor kids, answer was, we don't know & kept on drinking. A cruise ship is not your babysitters folks. Try to be responsible and teach your children manners. I saw the Best & the Worst on board, from the begining it was very sad to know how much money we had spent for the Nightmare to start before we even boarded. They only offered me a cheap bottle of wine to attempt to make us feel better for 4.5 hours of HELL out on the street. Trust me, when we got off this ship Sunday at 7am, no one was allowed to push or break in line. We were greeted by the best parking vendors in NOLA with smiles, put on shuttles & taken immediately to our car, where we gladly left. Any wonder we aren't so well loved over the globe. The employees on the ships deserve 100% Respect and are not there to treated less than any guest! I loved the shows, shore excursions and will never pre-pay to park again. Read Less
2 Helpful Votes
Sail Date: December 2018
We chose this cruise because we have taken several cruises (everyone with Carnival but one) and this was a different itinerary than we had ever taken. 1. The ship was pretty boring and was like staying at a 2 star hotel with nothing ... Read More
We chose this cruise because we have taken several cruises (everyone with Carnival but one) and this was a different itinerary than we had ever taken. 1. The ship was pretty boring and was like staying at a 2 star hotel with nothing to really do and nowhere to go. 2. There was 6 of us in 2 balcony rooms located on floor 11/Verandah. We can't complain about the young man that tended to our rooms. 3.Buffet food was as good and sometimes better than the dinning room food even when we paid the extra $20 per person one night for a few of us. Sometimes you only got an appetizer OR salad, a plate of meat with no choice of a side but it did come with one finger length potato cut in half the size of a thin (I am 5'2 and at my largest of 155lbs except when I was pregnant) persons pinky, and some nights they weren't even serving dessert. When I leave hungry and normally only eat once a day THERE is a problem. I am not a picky gal when it comes to food. 4. If you are 41 years old and go to bed EVERY single night right after your 6:30 early dinner something is wrong. 5. If you are 41 years old and the best activity on board for you were the slides and drinking there is something wrong. 6. When the oldest person in your group is 42 and the youngest person is 15 and all of you sleep 10-15 hours daily that says this is so horrible that I should just rest up for the drive back home to face every day life. Man every day life is more fun than this vacation was. WHO EVER SAYS THAT? WE DID AND STILL DO. 7. Service was fine and I do feel like many employees were new but that is expected and didn't bother us one bit. 8. I knew that one port had a beach you didn't have to travel to but had to buy food/drinks which was fine. We can't complain about that port. 9. I spoke with employees etc. and decided not to book excursions because I was told the ports had accessible beaches within walking distance and that at one of the ports Carnival would serve lunch/drinks just the same as if you were on the ship. This is also how it use to be but not now. 10. The thermostat didn't work in our room but I refused to complain just like always. 11. The gym doesn't accommodate very many people considering how many people are on the ship. 12. Because it was so boring everyone just wanted to grab a lounge chair and there was never enough. ***** We have been loyal customers for years and have been on several cruises with Carnival with this being the FIRST time we have complained***** I can't help but to be mad over paying $10,000-$12,000 for a vacation that I could have paid half the price for and had good food and more fun. NOTE: I didn't question this because this was a normal thing in our past cruises with Carnival. THIS WAS NOT TRUE so needless to say after all the crap WE NEVER SAW A SINGLE BEACH IN BELIZE OR COZUMEL... Now we had been on a Carnival cruise to Cozumel and the beach was in walking distance and was right off the ship. I think they changed sides to dock on probably just to make more money.. $30 plus a person? Cabs don't cost that much. *****I suggest staying away unless you want to stay in the cheapest cabin, your goal is to only eat buffet food, drink, and sleep.***** Read Less
3 Helpful Votes
Sail Date: December 2018
The only nice thing about our cruis was our housekeeper Fandy he was great. We booked this back in April or May for our honeymoon. We ended up getting two twin beds.... there was a constant loud buzz/hissing sound outside our room we ... Read More
The only nice thing about our cruis was our housekeeper Fandy he was great. We booked this back in April or May for our honeymoon. We ended up getting two twin beds.... there was a constant loud buzz/hissing sound outside our room we could here 24/7. The spa double charged us. Each night for our dinners the service was horrible. They never brought my wife’s wine one night, we had a hard time getting our water glasses re-filled, and the food was either wrong when they brought it, and each night we ended up having to go get pizza or something to eat. This was just a few of our problems we encountered on our honeymoon trip on the dream. We are both positive happy people so we roughed it through, but I would NOT recommend this boat due to poor service and problems. Twin beds on a honeymoon :( Read Less
5 Helpful Votes
Sail Date: September 2018
After a 3 hour delay the boarding process was horrible we were hurded like cattle with little to no direction. 5 min after boarding the ship you are mustered on lockdown in a dinning hall then it’s a free for all to get to the elevators ... Read More
After a 3 hour delay the boarding process was horrible we were hurded like cattle with little to no direction. 5 min after boarding the ship you are mustered on lockdown in a dinning hall then it’s a free for all to get to the elevators or move 12 decks back to your room. When I say the ship was overcrowded you could not move about with out being up in someone’s business. It took almost an hour to get settled in not fun at all. The schedule your dinner meal in an overcrowded restaurant and expect you to eat at odd late times. This is designed to force you to buy food. The whole time they are pushing you to buy crap it’s loke a 7 day locked down time share convention with boose total waste of money. This is not what I expected from a trusted cruse line like carnival needs to say I will never cruse with carnival again. Read Less
6 Helpful Votes
Sail Date: June 2018
This was my 5th cruise. My 3rd with Carnival and it was absolutely horrible. It has been 4 years since my last cruise and this experience has left me with never wanting to take my vacation on a cruise. Embarkation has significantly ... Read More
This was my 5th cruise. My 3rd with Carnival and it was absolutely horrible. It has been 4 years since my last cruise and this experience has left me with never wanting to take my vacation on a cruise. Embarkation has significantly improved and moved very quick. We boarded the ship about 12:20 and were not able to get to our rooms until 1:30, which meant we had to pack the luggage we did not give the porters. My overall experience would be a 1 or a zero. The food was absolutely horrible. It was like getting days old Golden Coral Food or worse. I had to buy bottled water, as the water on the ship had a nasty after taste. The tea was gross and the lemonade too sweet. The decent restaurants were only opened from 12:00 to 2:30. Guys Burgers was open from 12:00 to 6:00. After eating burgers a few times it does get old. If you like the disgusting pizza it was open 24 hours. If you are hungry after 10:00 p.m. be prepared to pay for food. We did eat at the Chef's table which is extra. If you want burned crab cake that was not only burned but frozen burned this is the place to go. I have eaten at many fine steak houses, and again this was a disappointment to me. On-board activities are expensive and a money pit. My husband and I booked to have a massage which was amazing except the ladies pressure you to buy all these products, and try to tell me it would help my bags under my eyes, nose, etc. when I know I need to have a sinus surgery to alleviate allergy issues. It was like I had to tell them "what do you not understand about the word NO". Entertainment was great the first two nights, but it is basically the same throughout the entire cruise. It gets boring after watching basically the same thing. The comedy entertainment was degrading to women. I can not believe Carnival Dream has a woman comedian that can joke about women in such a degrading, pornographic manner. Half the people left during her skit. The comedy shows are only 30 minutes and you have to get their so early in order to have a seat. Nevertheless, after we attended that comedy show, my husband and I did not go back. Again, it was outright disgusting. The cleanliness of the ship was not there. Room service has been cut to once a day. We had to rip off the sheets from the bed after the 3rd night in order to get clean sheets. I know some of you might not wash your sheets, but I am the kind of person that washes mine frequently. It is especially necessary after you spend all cabin time laying around on bed. Our entire floor smelled like DODO... POO POO no lie, straight up sewer, and then walk into a balcony cabin that is no less than 78 degrees. I don't know about you, but I keep my temperature at 72, needless to say I could not sleep because it was so stinking hot. There were blue soap debris left all over the shower from previous passenger and our bed had a definite swag in the center. Food plates were never removed, if you want them out of your cabin you have to set the dishes outside the door. The ship design is not vacation friendly. The elevators do not take you to necessary areas. You have to walk all over the place to get to the place you want. There were so many people that average wait time for elevator was 7 to 10 min. Who wants to spend all their time waiting for an elevator. Montego Bay was fun. The Dolphin excursion was amazing, but we spent over an hour waiting for the excursion when we got to ship terminal. It was well worth it, but again when on vacation who wants to spend their time in a long hot line. When we got to the beach, we were harassed not less than 10 times if we wanted to buy mojo. In Georgetown we took the submarine excursion. It was over priced for the fact that you basically just go in circles around the same reef. The costs for that should be no more than $50 but of course that is not the case. In Cozumel we took the excursion to the Mayan Ruins. Absolutely loved the ruins but we were only given an hour and a half once the tour was complete. (Tour consisted of waiting for everyone to go to the bathroom, walking one mile to the ruins, and a 15 min. quick breakdown of the ruins) There is a 45 min ferry ride and another 45 min. bus ride one way. The majority of the time is spent traveling so we did not get to enjoy and explore for being rushed. Like I stated this was my 5th cruise and likely my last! I definitely will never cruise Carnival and this was my third with them. Pity to have spent my hard earned vacation money on this trip. Read Less
4 Helpful Votes
Sail Date: April 2018
We chose to go on this cruise because our entire family went... however... this is hands down the worst cruise I've ever been on. It started out with very slow and rude service at dinner... day 2, my husband got food poison and was ... Read More
We chose to go on this cruise because our entire family went... however... this is hands down the worst cruise I've ever been on. It started out with very slow and rude service at dinner... day 2, my husband got food poison and was not Allowed to leave the room for 24 hours.... day 3, noticed out of the entire time, our room was never cleaned... not even one time... day 4, a pipe burst and flooded deck 9 and we were about 7-8 doors away from the worst of it.... no sleep for the next two days bc of vacuum cleaners running 24/7 and a terrible mildew smell... we spoke with customer service and they said there was nothing they could do.... called carnival after we got home and again worst customer service imaginable... it was literally the worst cruise ever and I have been on plenty... carnival just didn't care about their customers and the flooding was very trautmatic. I'll never cruise with carnival ever again! Read Less
Sail Date: December 2017
Our Cabin had to be cleaned before we unpacked (clumps of hair on shower walls, stained carpet, pink splatters on walls and ceiling) Regular food was mediocre but we also had a Vegan with us and their idea of accommodation was to ask ... Read More
Our Cabin had to be cleaned before we unpacked (clumps of hair on shower walls, stained carpet, pink splatters on walls and ceiling) Regular food was mediocre but we also had a Vegan with us and their idea of accommodation was to ask her each night which of the side dishes from the other meals she wanted. The featured vegetarian meal was the same Indian food all 7 nights. Some the lunch restaurants have options such as a taco salad or veggie burger but they are not printed anywhere and you might only know about it until day 5 when you hear someone else in line ask for it. The specialty restaurants such as BBQ, Mexican, Burgers, Indian, Asian, Pasta are only open for lunch. Our group spent over $1,000 in the spa and they were slow, rude and not helpful on at least 5 different visits. You could not even leave the spa without waiting for the one person working the desk to complete a 10 minute sales pitch for someone else since you had to get your room key back from her. They have a cart with signs that let you pick your own ingredients for a self body scrub. When you ask the spa attendant how you use this service (that we paid for) she went in back and brought out a chocolate mint scrub. When we asked about the sign that tells you to pick your own ingredients, she said they don't do that and she went in back again and brought a second scrub option. I was charged for someone elses drinks one evening in the lounge and customer service took it off only to add it back on a day later. Over 60% of the ships daytime activities are based on getting more money out of you. (spa seminars, jewelry events, sales, auctions, photos, casino, yoga classes, ...) The ship's layout blocks sections of the ship on several of the activity and dining decks so you have to change floors, walk to the other section of the ship and then go back to the floor where you wanted to go. I don't know if this is Carnival or just this one ship but we will choose a different cruise line next time. Read Less
2 Helpful Votes
Sail Date: October 2017
This was our first and last cruise on Carnival. We have traveled a lot around the world but never on a cruise and if we ever travel again by cruise it won’t be with Carnival. We took the 7-day Carnival Dream to Mahogany Bay, Belize, and ... Read More
This was our first and last cruise on Carnival. We have traveled a lot around the world but never on a cruise and if we ever travel again by cruise it won’t be with Carnival. We took the 7-day Carnival Dream to Mahogany Bay, Belize, and Cozumel. We paid extra for a Balcony room on an upper deck (#8339) in case we had motion sickness. The cruise started out great with a fabulous first night of the Motor City show and after party. The Cruise director, the Flying Scotsman (Chris) was incredible. He amazed us with his energy level, talent, and versatility. However, we did not find any other shows that were of interest and nowhere to dance. The pools were small and very crowded but a major problem for us was that the decks around and in front of both pools is for smokers so the smoke drifted down into the pool area. We cannot stand the smell of cigarettes so we were constantly being run out of the pool area by smoke. The problem was where to escape to. We went to the Serenity Spa area and was led to believe by two attendants that it was only accessible if you paid additional fees. We should have known this was not true when the second attendant laughed when the other said this. We found out later that the recreation room and some of the spa rooms were open to all. The room and room service were also big problems. We ordered water from room service and did not get it delivered until the third day of calling and complaining. The first two days of calling we were put on hold for 10+ minutes without an operator every coming back on the line. The room was very small and the balcony not useable because the neighbors smoked on their balcony which ran us off ours. But the biggest problem was the excursions. We booked the Beginner’s Scuba dive for Mahogany Bay which I shaved my mustache of 30+ years for but the girl at the excursion desk not only told us the wrong place to go for it, she failed to tell us that the time was not the island time but the ship’s time. We found the place 45 minutes early which turned out to be 15 minutes late and missed our main excursion. Then the Captain decided to skip Belize (and our snorkeling excursion) because of a tropical storm. Instead we went straight to Cozumel. We loved the Amazing Scenic River excursion at Cozumel, although the 30 minute ferry to the mainland was VERY rough and got many of the passengers sick and the 30 minute ride through the jungle was really hard on my back. Still it was worth it. So we missed our main two excursions. The Captain elected to spend an extra day at sea (so we got back a day late), in rough seas, trapped in our rooms with nothing to do but read and occasionally get out to eat. The food was pretty good at the main dining buffet on the Lido deck. The Pizza Bar was bland but Guy’s Burgers and the Burrito Bar were excellent. The Steakhouse fine dining was excellent but not worth the extra cost and the waiter was arrogant and rude. Food in the Crimson Dining room was of comparable quality to the Steakhouse without the cost and with MUCH better service. Definitely will not do this again. It is not for non-smokers who are not into gambling, smoking, drinking, or over-eating. We are into excursions, dancing and physical activities followed by relaxation which we missed out on or was not accessible. In summary I cannot believe we paid money for this experience. PS. Did we mention that the hot tubs were not hot (barely warm) and most were closed at dark. Read Less
3 Helpful Votes
Sail Date: August 2017
Carnival Sucks we just went on a 7 day cruise on the Dream. The food lines are always long, the food on the buffet is horrible only thing good was the burger place. Half my family came back with a rash with red dots everywhere, our doctor ... Read More
Carnival Sucks we just went on a 7 day cruise on the Dream. The food lines are always long, the food on the buffet is horrible only thing good was the burger place. Half my family came back with a rash with red dots everywhere, our doctor said it was from there dirty hot tubs, gross. Which means they aren't cleaning the hot tubs right, what else aren't they cleaning right. My baby was getting cuts on his foot in our room, couldn't figure out what it was until I stepped on glass and cut my foot too. So they don't even clean your room right I had broken glass all over my floor from the previous guest that stayed in my room before me. The ship is out dated and needs a remodel for sure. The restaurant were you have timed dining everyday, we showed up 10 minutes early and the refused to seat us until 8:15 p.m the table was empty and everything was ready to go. We told customer service our problems but they didn't even get back to us until 2 days later, really?? The staff treats you like crap and I will never cruise with carnival again!!!! Read Less
Carnival Dream Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.5 0.0
Entertainment 3.5 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.5 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 3.0 0.0

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