2 Helpful Votes
Sail Date: July 2019
Where do I start? The food was AWFUL. We paid extra for the steakhouse the last 2 nights just to get a tasty meal. The food was bland and tasteless. The food service was great, but the food was terrible. The pools are completely crowded ... Read More
Where do I start? The food was AWFUL. We paid extra for the steakhouse the last 2 nights just to get a tasty meal. The food was bland and tasteless. The food service was great, but the food was terrible. The pools are completely crowded and the buffets have monster lines and are completely full. 4500 people is too many people for that amount of square footage. The only time I felt comfortable was when everyone else got off the boat. Then we got to enjoy the water slide and pool. Make sure you have swim shoes for the kiddos if they are going to do water slides as the floor is crazy hot. If you hate crowds this is not for you. To get off the boat we ate breakfast at 8:30 (the latest we could sit down) and 3 hours later we got off the boat. Then to make things worse they started loading passengers for the next cruise before we got off. The shows were enjoyable and the staff were great, but overall for a first time cruiser I was not impressed. I will do an all inclusive in Mexico before taking another cruise. Read Less
Sail Date: July 2019
We choose this cruise because we have been on Carnival cruises in the past and enjoyed the party atmosphere and service from the ships staff. We decided to take this cruise 4 day cruise because we have little kids and wanted to test out ... Read More
We choose this cruise because we have been on Carnival cruises in the past and enjoyed the party atmosphere and service from the ships staff. We decided to take this cruise 4 day cruise because we have little kids and wanted to test out there sea legs before jumping into a longer cruise. Day One Embarkation went smoothly with faster to the fun. Once on the ship my kid wanted a soda so we went up to the bar requesting a drink the bartender asked for our sail and sign card but we only had boarding documents because the sail and sign cards weren’t handed out yet. I told him we were told to use the documents but he seemed annoyed by that and took the papers in a forceful manner. I ignored this and moved on. The Barbecue served was horrible and we didn’t get to our rooms until 1:30pm. We were told that rooms would be ready when we boarded because we had FTTF. Dinner at the steakhouse was not great the waiter there was impatient and I was ready to leave. The rooms light fixtures were filthy. Not sure if it was bugs in there or just large debris but eww! The balcony was grimy so we did t enjoy that very much. The shows weren’t great but I’ve seen better on carnival. Day 2 at sea was okay until we went to the coffee bar and the waiter was frustrated because we asked questions about the drinks. Not the typical carnival experience. Camp Ocean was great my kids enjoyed that. Later that night vomit was in the halls and it smelled from that point on until we debarked. Day three was gray only because of the dolphin swim encounter and beach snorkeling. The $300+ couples message was relaxing but the best part of the cruise. Day four just sad couldn’t wait to get home. Read Less
Sail Date: June 2019
Our 1st cruise was on the Carnival Valor, we LOVED everything on the Valor, not so much on the Dream. Everything from cleanliness, food, drinks was a complete let down. The ship stunk on the Lido deck like sewage/urine. The food was ... Read More
Our 1st cruise was on the Carnival Valor, we LOVED everything on the Valor, not so much on the Dream. Everything from cleanliness, food, drinks was a complete let down. The ship stunk on the Lido deck like sewage/urine. The food was nothing special, the dining room basically had the same menu night after night, with only a few items different each night. The desserts were unimpressive, quality inconcistent. We were in the Crisome dining room stuck in a back corner, asked if the window coverings could be opened, so we could see out to the water, was told they never open them, their entertainment show was nothing entertaining about it. The best meal we had was the Dr. Seuss breakfast that was $5 per person extra. We did enjoy Trivia, Sorry and the 50's/60's Rock and Roll show, we went to the 80's music show also, it was ok. The waterworks area was nice and the grandkids enjoyed it. The only 2 times our faster to fun helped us was getting on the ship and getting off the ship in Galveston. The Blue Iguana Bar (Tequlia bar) was closed most of the time, which then back up the Rum bar, so most of the time we waited for a deck server to get us a drink, sometimes taking as long as 30 minutes. Read Less
2 Helpful Votes
Sail Date: May 2019
Poor We were very excited about this cruise. We decided to pick this one since it was one of the new ones departing from Galveston ( well 10 years) . However, we found an old ship with poor and outdated decoration. We waited about ... Read More
Poor We were very excited about this cruise. We decided to pick this one since it was one of the new ones departing from Galveston ( well 10 years) . However, we found an old ship with poor and outdated decoration. We waited about 45 minutes with at least 800 people in the checking area before getting into the cruise, with almost no air conditioner and not enough space. It was pretty chaotic. Inside, everything was very crowded, amenities were out of shape and most of the time, there was not enough space for everyone. Tons of people everywhere you go, loud music, and no space in the pools. Food in the buffed was plenty, but very poor quality, same with the sandwich and pizza area. The chocolate and cake station was far from exquisite and the pasta bar was completely awful. However, the Mongolian wok was very good, same as the brunch, breakfast and dinner at the Scarlet (main dining). Shows: our second show ( something related to movies) was the best one. The other ones were not impressive. Movies: the movies in the pool were a great idea. Better Our experience at the Scarlet wasn’t great at first. We had to share a table ( late dining) and there was very little space for everyone, plus the waitress wasn’t ideal either. Luckily, we talked to the Dmitry and he give as a beautiful table in from of the ocean for ourselves (in early seating). This was such a plus! Food here was very good. Reagan ( another waitress) was incredible. My only two recommendations will be: 1) work on better desserts, the chocolate cake was the only good one we had. 2) clean better the plates before you serve them (work on food presentation). Mercy, the lady that cleaned our room was the nicest person we met, besides Reagan. She took care of every detail in our cabin, everything was clean and well organized and she was extremely sweet. Overall: we loved the beach. Cozumel and Costa Maya were incredible! We enjoy having breakfast and dinner at the Scarlet as well. Even so, we won’t be going back to this ship. I recommend newer cruises. Read Less
2 Helpful Votes
Sail Date: February 2019
SHIP The ship was decent but there was a foul smell that was on the main deck that never went away and took your breathe away (in a bad way) every time you went to the deck. Rooms were small but that was expected but think they could ... Read More
SHIP The ship was decent but there was a foul smell that was on the main deck that never went away and took your breathe away (in a bad way) every time you went to the deck. Rooms were small but that was expected but think they could use some updated from the 1960's decor. DINING Dinner was proposal the best part because our servers were very kind and remembered our names and probably one of the only times I felt special like I was on a vacation. FOOD The little restaurants on the kiddy corners of the LIDO deck were pretty good as was the pizza place out back. Dinner was pretty good food but many times the food came out on a plate that had condensation as if it was just pulled from a microwave. Not a ton of healthy options and when I asked for a side of broccoli I got two sad pieces. ENTERTAINMENT The piano bar and Comedy show were the way to go. Both very funny and kept me laughing. Lots of useless things going on at all times which I think take away from enjoying the little things on board. I will not be going on a Carnival Cruise again, not all the workers were kind to the questions we asked and I get they work long hours but people coming there are dropping a large amount of money to get empty looks and snarky remarks. I had high hopes for this cruise and was continued to be let down at the fact that I spent so much money on an experience that was subpar at best. Also, be careful because on the last day at Sea my boyfriend got soot all over his shirt and it was covered in orange and black spots and this apparently happens a lot. One girl in our group went down and they were very nice and offered her laundry coupons and so we decided to do the same because ours was even worse and the lady looked at us like we were dumb and then eventually called laundry for a service on our clothes. DO NOT WASTE YOUR MONEY. I would recommend going on a cruise that is a little better quality because that will be worth your money.. not Carnival. This cruise felt cheep and cheesy and they were doing everything in their power to nickle and dime everyone .. still trying to figure out what was included in this trip that I didn't end up re-paying for in the end. Read Less
Sail Date: January 2019
This was a family cruise with grandparents, parents, and grandkids. The grandkids loved the Ocean Kids Club. We had to pry them away every time we went to pick them up because they were having so much fun. On day one our cabin ... Read More
This was a family cruise with grandparents, parents, and grandkids. The grandkids loved the Ocean Kids Club. We had to pry them away every time we went to pick them up because they were having so much fun. On day one our cabin steward introduced himself and asked if we would like the cabin serviced in the mornings between 9 am and 1 pm, in the early evening, or both. We told him we would like both so we could get fresh towels again in the evening after returning from the pool, etc. We also asked him for a second drinking glass in the bathroom. The glass never showed up...all week. And, our cabin was serviced once a day anywhere between 9 am and 3 pm, not at the time or frequency that we were told it would be done at the start of the cruise. The service throughout the ship was lackluster, uncaring, and slow. This included the staff in the main dining room and buffets, at the bars, in the casino, etc. The food throughout the ship was limited in variety, poorly cooked, generally served luke warm if not cool, and had little taste. While I'm not a stickler for "Formal Night" attire, the couple at the table next to us was allowed in the main dining room dressed in shorts, t-shirts, and flip flops. Then, again on Formal Night, a man, who I was hoping would be the Maître D', came to our table to perform coin tricks. Internet, even the "Premium" internet that I had paid extra for was slow and spotty throughout the cruise. No hope of streaming anything. Lucky just to get a connection once in a while and to check e-mail. Entertainment was substandard compared to what we have experienced on other similar cruise lines. The smoke in the casino was unbearable. You couldn't get anywhere near the center of the ship where the casino was without having to suffer the from the smoke. Read Less
2 Helpful Votes
Sail Date: November 2018
First, the crew and staff of the ship are very friendly. Always received great service and felt welcome. Very nice room that was cleaned well. The food on the trip was average. Not terrible, not great. We met some very nice people on the ... Read More
First, the crew and staff of the ship are very friendly. Always received great service and felt welcome. Very nice room that was cleaned well. The food on the trip was average. Not terrible, not great. We met some very nice people on the ship from all over the country as well. We did experience some problems. We had neighbors that played music so loud, it was not a pleasant experience. Secondly, one night while pushing my wife in her wheelchair, a guy claimed i touched him and wanted to fight. We also noticed at night in the dining room, guys had jerseys on with the pants below their waste and ladies with their you know what hanging out of their shorts (Carnival, enforce dining room attire). Our door was knocked on 3 times looking for the party next door. I am not sure if it was the week we sailed, the port we sailed from or just bad luck. Our Carnival cruise in Alaska on the Legend was amazing. I will just say, be careful cruising from this port. embarkation= smooth parking = smooth anytime dining = smooth buffet area = not pleasant shore excursions = organized and variety Would i consider Carnival again, yes, never from New Orleans again. Read Less
4 Helpful Votes
Sail Date: October 2018
We went on this cruise to join other family. Right from the start we noticed that the drinking water had a bad door and taste. I spoke to the staff and Guest Services and the response was not to drink the tap water but buy bottled water. ... Read More
We went on this cruise to join other family. Right from the start we noticed that the drinking water had a bad door and taste. I spoke to the staff and Guest Services and the response was not to drink the tap water but buy bottled water. This is the first time I have ever exoperienced this issue ona cruise ship. We are Paltinium members on two other cruise lines and will NEVER travel on the Dream or another Carnival ship again. The dining room water was no better and I had to leave to go get the bottle water from my room. Again a first. There was not even a table cloth on the main dining room tables? The attitude of the wait staff and Guste Services is that the water has been tested and is okay but they could not explain the bad smell and taste. The remedy was that they will gladly sell us bottle water at $3.75 a bottle though! By day two of the cruise we notices that hat the room began to smell badly and discovered the ventilation system was bringing in hazardous exhaust fumes from the ship. Read Less
3 Helpful Votes
Sail Date: September 2018
We chose this cruise because it was going to several places we were wanting to go. The port was within a hundred miles from our house. We have cruised Carnival many times in the past. It is not our preferred cruise line but having not been ... Read More
We chose this cruise because it was going to several places we were wanting to go. The port was within a hundred miles from our house. We have cruised Carnival many times in the past. It is not our preferred cruise line but having not been on a Carnival ship in several years we thought we would give them another try. Hoping that their ships were modern and clean it was very disappointing from the very beginning. The interior of the ship reminds me of a 70’s nightclub. Red, orange and brown decor adorned the entire ship. So with this disappointment we were still optimistic about our week on board. Hoping that suite accommodations would be our saving grace we proceeded to our cabin with excitement. Our room was exactly what we had expected and our cabin service was good. Downside... room was located on 9th floor directly under an outside dining area with a wooden deck. The sounds of chairs and tables being moved began at 5:00 am and continued past midnight. It only stopped for a few minutes in between guests. So our suite oasis was never a peaceful retreat as once thought The hallway of the 9th floor had an odor that smelled like raw sewage. I reported this odor and inquire as to weather this was a health concern. I was told they were aware of the problem and should have in fixed in the near future and that it posed no health risk. This odor continued throughout the week. Read on... Read Less
2 Helpful Votes
Sail Date: September 2018
Not been on Carnival before and we won’t again. Food was okay but that was all. Decor very dated. Certainly needs brightening up - everything is brown and orange. Daytime activities are rubbish. They have this thing with hasbro and the ... Read More
Not been on Carnival before and we won’t again. Food was okay but that was all. Decor very dated. Certainly needs brightening up - everything is brown and orange. Daytime activities are rubbish. They have this thing with hasbro and the games are juvenile. Lack of trivia’s and the odd one they did it was like the staff didn’t want to be there. On one day after they did a music trivia the host decided the next trivia would be fairy tales - everyone but a few got up and left! Well she was only 20 and it’s what she wanted to do so never mind the people! Last day was at sea - nothing going on on board and no show in the evening - unheard of. Finally they held the meet and mingle on the last day....we had water and several biscuits on offer with a wonderful Roberto who spoke about the wonderful shows they put on. If you want to stay outside and sunbathe all day - fine but for everything else it was very poor. Read Less
2 Helpful Votes
Sail Date: July 2018
Looked good from web and reviews we saw BUT balcony room a disgrace. Dirty, rusting, scratched, tired, very cheap - grey supposed to be white towels. Wardrobe door unhinged same as toilet door closing system broken but still closing. No ... Read More
Looked good from web and reviews we saw BUT balcony room a disgrace. Dirty, rusting, scratched, tired, very cheap - grey supposed to be white towels. Wardrobe door unhinged same as toilet door closing system broken but still closing. No toiletries apart from shampoo and shower gel. Porthole and door dirty and decayed. Balcony should have been taped off rusting dirty shambles. You would not go out barefoot or sit on seats (subsequently replaced). First to the fun bought but didn’t get cases until after 5.00pm!!! Closest we have been to getting off a boat and staying in NOLA. Saving grace was staff at Spa and staff at Steakhouse who were terrific. We are now stuck in a room with the smallest rustiest balcony I have ever seen. Thank God it’s only 7 days. Also internet dodgy. Customer Service Manager very polite and understanding but powerless. Got embarrassing and tiring. Read Less
2 Helpful Votes
Sail Date: June 2018
I was very disappointed with the carnival dream. Getting on the dream went smoothly and fairly quick. But shortly became chaos we could not get back to our cabin till 1:30 that is where our sign and sail cards were we boarded at 11:30 so ... Read More
I was very disappointed with the carnival dream. Getting on the dream went smoothly and fairly quick. But shortly became chaos we could not get back to our cabin till 1:30 that is where our sign and sail cards were we boarded at 11:30 so we had to wait 2 hours before I could get my 2 girls a soda not to mention a rain storm had moved in and everyone was jamming into the common areas. As for the food in the dining room portions were small and some didn't taste good at all say brunches are good but most of the steaks I had were very tuff some were over cooked. Lido deck buffet need a major overhaul most of the food there was nasty. Guy burgers are great pasta bar nasty and I didn't like the deli(why have a deli with premade sandwiches that they burn warming up Read Less
1 Helpful Vote
Sail Date: June 2018
We sailed on the Carnival Dream out of New Orleans on June 3, 2018. In our group of 10 were brand new travellers together with seasoned cruising veterans. Half of us had sailed on Carnival in the past. Food servers were slow, forgetful, ... Read More
We sailed on the Carnival Dream out of New Orleans on June 3, 2018. In our group of 10 were brand new travellers together with seasoned cruising veterans. Half of us had sailed on Carnival in the past. Food servers were slow, forgetful, and inattentive in the main dining room. We were never asked on a single occasion if we wanted something to drink besides water. Not even coffee with dessert. Servers forgot main courses, appetizers, and other items. On one occasion, I waited for an entire hour before we were served our first course. This is simply outrageous. Food servers in other areas of the ship were downright rude at times. Food options were the worst thing I’ve ever seen on a cruise. With so many options available on paper, it sounded like a veritable culinary delight. But the reality is that the majority of the dining options were only open during lunch. This includes the barbecue place, the Mongolian wok, which is really part of the buffet, and the Indian place. The burger joint (which is awesome and should be open longer hours) is open between noon and 6 PM, so if you were dining even slightly late, that is also not an option. Carnival now also charges for room service after 10 PM. With three days on shore, that meant that we only had four real opportunities to dine somewhere besides the Lido deck and the main dining room. Even the buffet was only HALF open at dinner and the selection was sad at best. There was a single counter at the back of the ship open during dinner time. And the two halves of the counter were mirror images of each other. Basically, there were about 20 feet of choices, not counting the dessert bar. And the dessert bar was similarly limited in selection. It felt like a poor man’s Golden Corral. Food quality was also the worst I’ve ever experienced. This obvious ploy to force people to choose either the main dining room or one of the additional purchase option restaurants was infuriating and completely at odds with our last cruise with Carnival. Eating times were silly. Lunch started exactly at noon. If you were hungry for lunch before noon, for example at 11 or 11:30, the only option was to eat at the pizza place. Which of course was jammed because there were no other options. And pizza quality was only fair (except the quattroformagio, which was great!). On the other hand, they had 1/4 of the buffet open until noon, but it only served breakfast options. Again, this is something we have never seen a Carnival cruise. The entirety of the cruise also consisted of a constant barrage of attempts to sell you things. That is pretty consistent with other cruising experiences, so perhaps I was just more annoyed by this time as a result of the dining options being so limited. Overall, the ship is not aging well. There were dents in various items and walls, the carpeting in our room was coming up, there are places were pieces of trim had obviously gone missing, and generally there was a neglected feel in most of the main living areas of the ship. Room cleaning has been reduced from twice a day to once a day, which was of great annoyance to my mother and aunt. However, our room steward, Ary, was simply fantastic and one of the highlights of the cruise. Cruise director Lee was an excellent cruise director. Also, the entertainment quality has improved. The main shows are still not quite up to Norwegian standards, but definitely better than they used to be. Nonetheless, this is insufficient to overcome the worst dining experience I have ever had on a cruise. We won’t be back. Read Less
1 Helpful Vote
Sail Date: June 2018
We were really excited for this cruise. I usually go with Carnival, because the food is great, service is impeccable, and good bang for the buck. Good points first: Embarkation was wonderful! Quick, no long lines, and on the ship ... Read More
We were really excited for this cruise. I usually go with Carnival, because the food is great, service is impeccable, and good bang for the buck. Good points first: Embarkation was wonderful! Quick, no long lines, and on the ship in a jiffy. Some of the staff were very friendly. A couple of the salads at the salad bar were really good. A trio of violinists called the Sunny Trio were the high point for us. Very talented and unexpected! Now for the bad: Food quality: Many of the desserts had a gelatinous texture. Chicken served to me at Guy's Pig and Anchor (I think that's the name) was 1/2 skin and fat, and I had to throw most of it away. Pulled pork had some dried out bites that no amount of the delicious bbq sauce would cover up. Dinners were hit and miss. Some were pretty good while others I would rather forget. Service: The worst! I'm a gold member so I've taken my share of Carnival cruises. Never have I had poor service until now. Some of the waiters were downright grumpy! Night 2: Elegant night - Late dining. Our table was given 1 small roll each and the basket was taken away. We waited 1 hour before receiving appetizers, and my son didn't get his! He waited another 15 minutes before bringing it to server's attention. That and the fact that he ordered 2 bottles of wine which had not been served. By this time, we were VERY HUNGRY! My son finally got his appetizer after we were completely finished with ours - sauce dried on the plate presumably from sitting somewhere for a very long time. Bottles of wine came after waiting 90 minutes or more from the time we ordered! This was NOT an isolated incident. We breakfasted with another couple the we just met in the dining room. The wife never received her omelet. When the husband brought it to the waiter's attention (after we were completely finished with our food) I could see the waiter around the corner picking up entree lids until he found the errant omelet and served it to her. It probably had been sitting there 30 minutes. Our last dinner aboard ship, we experienced the same thing. Sitting, sitting, waiting for food...any food. We were just getting our desserts after most of the dining room had left. There were several tables that had this incredible poor service. I had to step aside for wait staff several times a day. Normally they let you pass. The pools: Standing room only! It was ridiculous. I heard several people complaining that the spas were cold to lukewarm. I have to wonder if Carnival has severely cut staff to cut costs. Grumpy waiters, low quality food, & poor service = save $ for Carnival? Carnival, you just lost a long time customer. Read Less
Sail Date: May 2018
This was my first, and maybe last, cruise. I don't feel there were enough activities on board so sometimes we wandered the ship aimlessly. The ship felt dated. It sill uses fluorescent bulbs when suitable LED replacements exist. ... Read More
This was my first, and maybe last, cruise. I don't feel there were enough activities on board so sometimes we wandered the ship aimlessly. The ship felt dated. It sill uses fluorescent bulbs when suitable LED replacements exist. They often disabled one or two elevators in the bank so it could get very slow as the remaining picked up the load. The shore excursions were pretty fun but it wasn't uncommon to be on a bus/van on horrible roads for an hour each way. I feel like I would want more time to actually explore a bit but the window is generally only eight hours for arrival to departure. Dining for the family was difficult as a majority of the lunch spots close at the same time creating long lines at the Pizza stand, Deli and Burger stand. I personally would have staggered the lunch end times. It was even worse for me having celiac. Nothing is labeled so it's a gamble with a majority of the foods. There is no 24 hour offering as only the pizza stand stays open all night, During the lunch shutdown I can't eat the pizza, I really can't do the deli, the gluten free bread was terrible tasting, so I was left with the burger stand with no bun. Even with that something triggered a response. I got glutened three times in a week and it made the trip pretty awful for me. On the bright side our waiter for dinner service was very good about getting me safe food and I had no issues. The staff was generally friendly and some were pretty awesome. I didn't have a great experience. Sadly mostly due to celiac. I'd like to see considerations taken for the ever growing population with gluten issues. I may cruise again when that happens. Read Less
1 Helpful Vote
Sail Date: May 2018
I guess we should start from the begining. This was my step-son’s introduction to cruising. It was my 5th with Carnival and Maria’s 2nd. I have been on a total of 12 cruises now and do not consider myself a novice cruiser anymore. ... Read More
I guess we should start from the begining. This was my step-son’s introduction to cruising. It was my 5th with Carnival and Maria’s 2nd. I have been on a total of 12 cruises now and do not consider myself a novice cruiser anymore. I have come to expect a certain level of service and competency while cruising and enjoy being pampered. This is why we primarily book suites although or last cruise on the Breeze was a Cove Balcony and was very nice. This time was a Grand Suite for the extra room with my step-son coming along. I have done Owners Suites, Grand Suites, and Family Suites on RCCL; Neptune Suites on Holland America and have come to expect a certain level of service when booking a suite. Early embarkation is a standard that I have experienced and was expecting from Carnival. Carnival has now cheapened this experience with the placement of the Platinum and Diamond members first in the boarding process. Not a big problem but sort of cheapens the deal of getting a suite with the expedited embarkation and debarkation being the prime selling points for being a suite guest. The only other reason is to get the extra room. There is no other special treatment received like on other cruise lines. You even need to purchase “Faster to the Fun” if you would like immediate access to your suite upon boarding or you need to wait until all cabins are open in this case at 1330. This is another perk for upper tiered passengers but not for suits. I did purchase FTTF due to this policy and still found that access to the suite was not available unless you took it upon yourself to go through fire doors that are closed and not normally operated by passengers. The ship itself did not disappoint and the usage of all the facilities were determined by my physical problems and their limitations that they cause. We pre-purchased the thermal suite package and used it extensively throughout the cruise to the point that we were in the whirlpool or sauna (or both) after dinner rather than going to the shows. This felt good and help us relax. A little pricey but well worth the expense. I really like this class of ship and it seams to have been designed to compete with the Voyager class ships of RCCL. Integrating the food service on the 5th deck with all of the other activities are convenient and noteworthy. There is plenty to do on the ship and no reason for boredom or hunger and plenty to explore. Now for the rant. It appears that Carnival is doing everything within their power to become the Walmart of the cruise industry. This was my step-son’s first cruise and on the first “Formal Night” we were seated at a table with two older women that were dressed nicely and another couple. This other couple was not dressed for anything resembling formal dinner. And no one cared. If they did care then nothing was said or done and these employees should be demoted or fired for allowing this. The guy was wearing gym shorts, a printed tee shirt and flip-flops. His mate was dressed similarly but had on a cover-up as a shirt to go over her swim suit. We were cordial and had a fine dinner but while looking around I noticed that this was the norm and was not addressed any way by the staff. If this was just an isolated incident, it wouldn’t mean that much but it was like this every night. Tee shirts and shorts, gym cloths, swimming attire. Why did I think that I needed collared shirts/ties and even a suit for formal night? When I first started with Carnival, I would get the Tux delivered to my stateroom on the first night for the formal nights. The service was not up to standard either. Waiting to be served food that was brought out hot but sitting a while (15 minutes) before presented. Wine being ordered but not poured during service along with other drinks not being poured then once confronted the employees would profess how busy they are and all needs will be looked after, then ignored again. I will not reduce the tips but feel the service at the master dining room was so consistently bad that other cruise lines will now always be considered and Carnival Will not. Can someone tell me what is going on with the tee service on Carnival ships. I had read that the tee bag services were modified before going on the cruise so we brought our own just in case. We were lucky we did. Carnival has cheeped out in a Walmart type of way here also. An example would be in the spa relaxation area. Where there used to be an assortment of Bigilo Tee there is now a Bigilo box with just Nestle Tee bags in the box instead of the assortment. Sort of sucks that the Tee service has been degraded to save money but Carnival tries to give the appearance of being a better Tee service by using the box but not the actual assortment. Also, the assortment is available for an extra charge now on deck 5 at the paid coffee service. Well, that is my rant. I have been on enough cruises to know that one person’s opinion really doesn’t matter so I will vote with my feet and start using known and unknown cruise lines rather than Carnival. Read Less
6 Helpful Votes
Sail Date: April 2018
Unfortunately teenagers were running around at all hours, shouting and throwing things, and when we complained to guest services, as this was carrying on until 03;00hrs, we were informed, there was nothing that could be done. On the ... Read More
Unfortunately teenagers were running around at all hours, shouting and throwing things, and when we complained to guest services, as this was carrying on until 03;00hrs, we were informed, there was nothing that could be done. On the deck below us, there was an out door chess set, teenagers would congregate there, throwing the pieces around, shouting obscenities, I requested if the pieces could be removed at night, but was informed that they were in a public area, so could not be removed. The food in the Crimson restaurant was served cold, so we had to return it to the kitchen, on more than one occasion, in the buffet, you may have chilli con carne, but there was no rice, we had roast turkey on the menu, but there were no vegetables. And when i'm sitting down to my evening meal, I do not expect a waiter to be wandering around with a tray of drinks, which he is trying to sell shouting, {shot, shot, shot}, this is just a booze cruise. My wife and I will not be using Carnival again. Read Less
4 Helpful Votes
Sail Date: March 2018
We had children with us ages 3,3,9,11,13,15. There were so many rude children on this cruise. Too much chair saving with no one using them for hours. I felt like service was awful compared to previous cruises. I will never cruise ... Read More
We had children with us ages 3,3,9,11,13,15. There were so many rude children on this cruise. Too much chair saving with no one using them for hours. I felt like service was awful compared to previous cruises. I will never cruise during spring break with Carnival again. Entertainment wasn't what we were used to. Paid for premium internet and it was a waste of money. Paid for the bottomless bubbles for a couple of the kids...they usually were done eating before drinks arrived. Going to the bar for their drinks is a horrible set up for children. I loved the location of our room on the 11th floor. It was very convenient for pools, slides, and food. The BBQ restaurant was open about 2 hrs the entire cruise. Long lines and really was not that good. This was our 6th cruise, 4th Carnival, 2nd time on the Dream. Disembarkation was a huge mess. No one was following the directions of which floors were being called. We will definitely be trying a different cruise line just for comparison if we cruise during spring break again. Read Less
1 Helpful Vote
Sail Date: February 2018
We went on this cruise with 85 new and old friends. We first started cruising with this group in 1998. Since then the quality of the cruise has gone down a lot! The food and service used to be wonderful. The food on the Carnival Dream ... Read More
We went on this cruise with 85 new and old friends. We first started cruising with this group in 1998. Since then the quality of the cruise has gone down a lot! The food and service used to be wonderful. The food on the Carnival Dream was awful. Poorly cooked, never hot and very repetitive. The quality was terrible. We had a balcony suite at the very back of the ship because we were told they were bigger. It was bigger, but it was filthy. Even after they washed it (5 days in) it was still not useable. The furniture and the glass railing weren't washed so we couldn't sit down and see out and enjoy the view. The wait times in the Dining Room was terrible. We waited one night over 50 minutes between our appetizer and main course so we had to skip the dessert and coffee or we wouldn't have made the show. Most nights the food came lukewarm at best because it sat around waiting to be served to us. Carnival has cut back a lot on the number of wait staff they have. The cabin was clean, but very dated. The couch was worn and the leather needed washing. The paint was peeling off of the lamps. The main shows in the Encore Lounge were very good. Embarkation was easy and went well. But it was raining when we embarked so finding a seat to have our lunch was next to impossible because everyone was trying to crowd into a sheltered area. The pools were very clean and nice to swim in. Carnival totally destroyed my luggage on disembarkation so now I have to go thru their hoops to get a claim reviewed. I had to ask them to wrap my suitcase in duct tape so I could get my mangled luggage onto our flight home. They didn't seem to care that my luggage was beyond repair and put on the form "broken zipper" The whole end panel was totally ripped off! And in fact the zippers worked! Overall, Carnival has slipped below the standards we expect in cruising and we won't be sailing with them again. We went on a 21 day cruise in January with Holland America and they will be our cruise line from now on. Just about everyone in our group of 85 were disappointed with the food and service. Read Less
1 Helpful Vote
Sail Date: February 2018
We chose this cruise because I wanted to cruise Carnival, it was affordable and out of a port of choice. The Carnival Dream is nice enough, about average. Embarkation and debarkation were about average as well, though the porters and ... Read More
We chose this cruise because I wanted to cruise Carnival, it was affordable and out of a port of choice. The Carnival Dream is nice enough, about average. Embarkation and debarkation were about average as well, though the porters and available assistance staff were lacking a bit. GREAT SERVICE-- ARTY was a server near the pool. He was one of the highlights of this cruise. Very accommodating and friendly. Some of the best customer service skills on this ship. KADEK - was exceptionally friendly in giving directions. Goran in the Casino-- top notch, fun and friendly. But whatever you choose to do; AVOID the CLOUD 9 SPA Seminars. Many of the seminar host are extremely rude and demeaning if you choose not to purchase. Though we went to the seminars to get more information and were fully aware that it would be a sales pitch of sorts, we were not expecting to be insulted and demeaned. A young arrogant male- We listened to two of his seminars, one on pain relief and another on detoxification and overall health. Both products were of interest after hearing him speak. Pain relief was for Good Feet arch supports and the seminar was interesting but we did not ask for further consultation. Later, he gave another seminar on having a flatter stomach, which turned out to be a 'beneficial algae supplement that detoxed and cleansed'. We also attended that and was interested enough to go to the next step and have a private consult with him. The 30 minute consult took about 4 minutes after he asked my friend if she had been in earlier. When she said yes for the pain seminar the conversation turned to what she thought of the insert demonstration. Then the humiliation started. Her answer to him was that the product was impressive (she had participated in the demonstration) but she could not afford them right now. His entire demeanor changed in an instant. He said "Well if you can't afford them, you can't afford this" speaking of the algae supplements. After a few more berating comments he told us that he had other clients waiting and rushed us out of the room. My friend was in tears. Our last seminar was with a Asian woman. She was an acupuncturist and was going to relieve pain in our "entire body" with natural/ancient medicine. I am a believer in natural healing so we attended the seminar and promptly scheduled a session. It was shocking! There was a health questionnaire and she asked what ailments we had. We each explained our individual problems and she pretended to know what they were. It was explained in simple terms that manipulation of certain body parts would cause great pain. She said she understood and then proceeded with the exact same process on both myself and my friend. It was excruciatingly painful. But that is not the worst of it. She inserted the acupuncture needles (ungloved), left the room and told us to continue moving while she was gone. We were following her direction when we noticed the floor was covered in used acupuncture needles and my friend was BAREFOOT! We counted 37 needles on the floor. Has this person of natural medicine ever heard of blood borne DISEASES?! When she returned we pointed it out; she basically ignored us and the hazard and went on with the sales pitch. After several times of leaving and returning to the room she asked if we would like to schedule another session. We of course said No. And she had the exact same answer that the arrogant man had given us earlier in the week "I have other clients waiting" and rushed us out. We were so shocked. DR. INES- The only saving grace of the spa. She was professional and courteous. She stated her professional medical opinion about the product and how it would benefit each of individually. The incredibly poor customer service is obviously a systemic issue in the CLOUD 9 SPA on the CARNIVAL DREAM. Because the verbiage was so close with these two, one may assume it is part of the Salesman Training for Carnival? While I understand that time is money; there are better ways to end a sales pitch. EXCURSION ACCIDENT- While on a shore excursion booked through Carnival, my friend was accidentally hit in the face by the boat captain. He was pulling an anchor rope when it let go and he elbowed her hard in the jaw. She was hit hard enough that she was knocked into the crowd which prevented a fall and the impact was great enough to cause discomfort and later, swelling. We were a bit surprised when no one from the crew asked if she was OK but we made a point to tell the Captain (as well as other management staff onsite) what had had happened. The boat Captains response was "I think you'll be fine" with no apology whatsoever. CARNIVAL MEDICAL Staff -- A M A Z I N G !! As soon as we returned to the ship we went to medical to have my friends swollen jaw examined. The staff was amazing! Two incredible nurses (didn't catch names), both from South Africa were the best health care professionals that I have seen anywhere in many years. My friend was seen by the on board Doctor and she said the exam was thorough. She was very satisfied with the service she received. We just cannot say enough about how efficient and friendly the medical staff was. OVERALL- I have been on many cruises but this was my friends first. Over the years I have noticed that the staff on various cruise ships have become less and less hospitable. When I first started cruising the employees seemed happy and very friendly. Most seemed to enjoy the work. NOW, The majority appear to hate their jobs. On the CARNIVAL DREAM this time there were almost no smiles, very few chats and not much interaction between staff and cruisers. Read Less
Sail Date: January 2018
There were many reasons we were not happy with our cruise. The first one being when we were called off the ship for our luggage to be opened. My husband had a small kit of electrical tape, some sewing needles, a travel screwdriver, a ... Read More
There were many reasons we were not happy with our cruise. The first one being when we were called off the ship for our luggage to be opened. My husband had a small kit of electrical tape, some sewing needles, a travel screwdriver, a crescent wrench and some other small items he ALWAYS carries with him. We had just come through the airport with these items. The lady that was with security and made him open his suitcase was very rude. There was another security agent trying to help and told us that they would store the items for us until we got back and the other lady said that there was 'no room to store tools'. So in this case we had to throw all of these items out. That was the start to a very unsatisfying experience with Carnival. There were many other reasons we will probably not sail with Carnival again. The staff that did interact with us was not very friendly. The wait time on the elevators that were working, was horrible. Many of them were not working. We often stood at the bar for more than 5 minutes waiting to be waited on. A few times we finally gave up and walked away. We ordered room service almost every morning and sometimes never received it. One night at dinner, we had planned our time to go see the show afterwards. It took us an hour and 45 minutes to get through dinner. The lag time between the courses was horrible. Our room on the 7th deck, made me wonder what part of the ship was below us. Every morning I could smell eggs cooking and at night between 5 and 9 you could not stand to be in the room due to the overwhelming smell of a charbroiler as if the steaks were being cooked right in our room. We were also so excited that this ship had a barbcue joint, only to be let down when we found out it was only open 2 hours a day for the days you were at sea only. Read Less
1 Helpful Vote
Sail Date: November 2017
My daughter broke her toe the first morning and no one informed us that if you were hurt in the first 48 they would fly you home and give you a 110% refund or we would have taken it. The meet and Mingle was great except it was so hard to ... Read More
My daughter broke her toe the first morning and no one informed us that if you were hurt in the first 48 they would fly you home and give you a 110% refund or we would have taken it. The meet and Mingle was great except it was so hard to fine the meeting room. I spent my time pushing my daughter in a wheel chair to eat to get something to drink and to smoke. Was miserable. Would not let us take the wheelchair off the ship she finally got crutches and we got off the ship and back on within a hour and then her arms wore out. In the last port we were told we could take the wheelchair off ship but she could walk some by then so we were able to get off for a little while at the last stop. Terrible cruise and once I was bringing her back from dinner and housekeeping was in the isle and they would not let me take her to they were going to take her the other way but didn't get through they made fun of her and she had to walk to the room. Our stewart was the worst that is why she fell there is a sign that said if the towels were not on the floor they would not pick them up or give you new ones so after a shower there were wet towels on the floor and when she went to the bathroom she hit the wet towels and fell the stewart did not tend to our room for the first 2 days and never gave us clean glasses. It was terrible and a big waste of money. The doctor told her to stay in bed can you imagine staying in the little room and the only thing to eat was room service. Our dining at 6 was great. Had great food great service and very friendly waiters. Read Less
1 Helpful Vote
Sail Date: November 2017
We wanted to cruise during Thanksgiving without flying, so we chose this one from NO since we could drive. We stayed at Hampton Inn-Metairie where we could leave our car for a week. Embarkation was a breeze at 11:30. Had lunch and ... Read More
We wanted to cruise during Thanksgiving without flying, so we chose this one from NO since we could drive. We stayed at Hampton Inn-Metairie where we could leave our car for a week. Embarkation was a breeze at 11:30. Had lunch and drinks then on to room at 1 where we found our bags waiting for us. Debarkation was easy. We literally just walked off the ship at 8:15 and were back on the road by 9. This was not the cruise for us due to too much noise everywhere and a wild decor. There was only 1 bar open inside for much of the day or early evening that didn't have game shows or loud music. Many of the cruisers seemed to have left their manners ashore. On formal night there were men wearing shorts and flipflops to dinner. Raucous crowds in Lido. Wait staff was very good everywhere. Read Less
3 Helpful Votes
Sail Date: September 2017
The dream is about Carnival's largest ship, but it has no additional elevators, or eateries, or activities, or lines for getting on/off the ship. After 4 prior Carnival cruises, I was surprised just how desperately this ship needs to ... Read More
The dream is about Carnival's largest ship, but it has no additional elevators, or eateries, or activities, or lines for getting on/off the ship. After 4 prior Carnival cruises, I was surprised just how desperately this ship needs to be adjusted for it's larger number of cabins. Even at off-peak times, there were always long lines for most everything. We ended up using the stairs a lot, due to the endless waits for overstuffed elevators. I feel so sorry for the disabled cruisers, who had no option except to keep waiting. The port of New Orleans is difficult to access, but once we were there, the embarkation went quite smoothly. Holding the life jacket drill in the dining rooms is a HUGE improvement, which Carnival should have adopted long ago (when other cruise lines did). The halls and cabin seemed like the Carnival standard. The group I was with were mostly directionally challenged, and kept wishing there were much bigger signs for odd/even cabin #s, and the patterned carpet some other cruise lines use to help guests identify front from back at any point. The main dining room always had good selections, but the buffet was hit and miss. I kept ending up at the deli, needing a lot more than the few bits of buffet food I'd found which looked good. Getting back in the afternoon from shore excursions, the only options are Guy's greasy burgers, room service (now very limited), cardboard pizza, or my life saver the deli. I've never had so many deli sandwiches in a week. If anyone else saw where Carnival claims their pizza place will make garlic bread, the employees and managers at the pizza place insist they will only prepare the 5 pizza options listed on their wall :( . The entertainment seems to have been standardized. The main show lounge does musical reviews, while comedy is at the 2nd largest lounge, live music is in the central atrium plus a few lounges, and then at night there is party music in dance clubs plus movies on a screen above the main pool. The other options are swimming pools, deck loungers, hot tubs, mini golf, basketball, a fitness center, a walking/jogging track, a library, an internet café ($), and some deck games (ping-pong, checkers, chess). The crew also runs some trivia events, competitions, kids programs, a spa ($), and of course a casino ($). With a much larger ship, a lot more choices would have been great, but everything seemed identical to our 2 most recent prior Carnival cruises on smaller ships. Cruising on the Carnival Dream, we got no benefits over choosing a smaller Carnival ship, but we found plenty of penalties. I'd find a different option if I could do it again. Read Less
4 Helpful Votes
Sail Date: September 2017
Yes, we had fun. But this week on the Dream was below average due to housekeeping and dining. These just were not up to how things were even a year or two ago. Houskeeping twice a day? That’s what we specifically requested ... Read More
Yes, we had fun. But this week on the Dream was below average due to housekeeping and dining. These just were not up to how things were even a year or two ago. Houskeeping twice a day? That’s what we specifically requested face-to-face with our steward. We were lucky to receive service one time each day. Some days, nothing. To elaborate, our bed was made just four times (including when we arrived). We saw exactly two towel animals. If we wanted towels, we had to find our steward in the hallway and ask him. Three times (twice with the red Snoozing sign displayed on our door) he knocked repeatedly until we answered for unnecessary questions. On the plus side, maintenance was quick and efficient about repairing the vertical bar for the handheld shower head which came off, exposing a nasty, rusty nail. Dining: we did not choose Early Dining as usual because of a possibly late-arriving excursion. What a mistake! We were served by a few teams (including a couple of repeats) during the nights we ate there. None of them worked together well or as a team. The American Table menus had fewer choices and many of the anticipated items are now absent. The lasagna was not good (it used to be). We did enjoy the pork chop and one beef dish. .Unless you adore Warm Chocolate Melting Cake, there are very few dessert options. The pies (and most buffet desserts) can only be described as “gelatinous.” That’s not good! Our waiter dribbled a bit of warm custard sauce on my Grand Marnier soufflé, then promptly took the little jug with him. The soufflé was dry. They used to leave the jug so the customer could add custard to their taste. No more! Service was painfully slow. It got to the point of being just not worth it; we ate in at the buffet our final evening. That’s the first time I have ever skipped MDR (unless due to rough seas). Some lemon fish on the buffet was a winner as was the rice pudding sitting among items on the Chocolate Buffet one afternoon. The room service chocolate cake is still a winner. Guys’ Burgers was “walk right up to be served” and still delicious; long line at Pig & Anchor yet everyone we talked to said it was worth the wait. Chris the Flying Scotsman was an excellent Cruise Director and salvaged the week. Also exceptionally worthwhile were the comedians. In the show lounge, we were not interested in Motown and chose not to attend Flick after sitting through the 1980s tribute that we found lacking. There were very few kids onboard. There were vacant cabins. There were at least two medical emergencies: one resulted in a 90-minutes’ early arrival to Cozumel where an ambulance was waiting on the pier. Judging by the time it took for the ambulance to depart, perhaps it was too late for that passenger? If so, very sad. If you’ve never cruised Carnival before and aren’t used to how things used to be, go and have a fun time! If you have favorable past experiences, lower your expectations two notches. Read Less
Carnival Dream Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 3.9
Entertainment 3.5 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.1

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