Sail Date: December 2010
After sailing on the Carnival Fantasy we could not wait for this cruise on a bigger beautiful ship. The treatment and fun we had on the Fantasy was exceptional so maybe our expectations were too high for the Dream. After blowing over ... Read More
After sailing on the Carnival Fantasy we could not wait for this cruise on a bigger beautiful ship. The treatment and fun we had on the Fantasy was exceptional so maybe our expectations were too high for the Dream. After blowing over $7,000.00 on two premium "Spa Rooms" we barely saw our steward, the spa sucked as we met long lines and crowded conditions every time we went and the Valasso therapy pool was continually closed due to rough conditions. Our room was on the front top of the ship and our dining room was in the lower rear even though there was a closer dining room. The fun experiences at dinner, singing, dancing etc... that we have come to expect from Carnival only happened on 3 or 4 of the 8 nights and the staff was less then enthused. The supervisors in the white outfits were not friendly at all and very condescending to their help. Seemed like we had to wait in exceptionally long lines for everything, this was the Christmas cruise and I had heard that the following cruise even had more passengers booked (feel sorry for those people). The shows were sub par and the cruise Director Butch was annoying, he and his partner definitely did not identify with me or most of the other passengers we spoke with. The food was o.k. but not as good as we had come to expect from Carnival. After our first cruise with Carnival we never thought we would use another Cruise Line but after this one we are going somewhere else. Read Less
1 Helpful Vote
Sail Date: July 2010
I cruise 5 times a year and know summer is going to be crowded. I am a travel agent and most of the time will not push Carnival to my clients. To me, this cruiseline is like a floatin Walmart most of the time. I knew this would be no ... Read More
I cruise 5 times a year and know summer is going to be crowded. I am a travel agent and most of the time will not push Carnival to my clients. To me, this cruiseline is like a floatin Walmart most of the time. I knew this would be no different when most of the guests coming onboard had 12 packs of soda in each arm. Great for Carnival to allow this but it still just lets you know the class of people coming on board. Getting on the ship was not bad. I still think that the terminal is not set up that great to handle this size ship. It was built for the little ships that used to be there, The Big Red Boats of the early 90s, so it does take way longer because of the size of the terminal. When you enter the ship, you are hit with the same TACKY decor from all of the Carnival ships. The lobby is tall but very skinny and not much room to showcase the atrium area. My worse complaint is that they have this cheap looking ugle netting all over everything. When I asked why it was like that, I was told that it was to protect passengers in case any of the lighting from the tacky fictures fell??? Really? This is just stupid and makes no design sense. The spa is the best area of the ship. They have a great area with steam rooms and saunas and a great place to get away from the endless ammounts of children running wild on this ship. They have a huge hot therapy pool too, but my complaint is that they stuck it in the middle of the spa with no windows and its tiny. Locker rooms too were tiny and had two showers for all the clients to use after treatments. Pools on this ship are a complete joke, the areas are stuffy, small and always packed. Its almost comical how small these pools are. TWO for the entire ship?? If youre gonna build a ship of this size, you have to plan better. The adult area is huge but hot hot hot and NO POOL?? They have one hottub for the adults, no pool. I really dont want to get into a hottub after sunning,sorry. And who in the world thought to put that adult area under the kids slides? Screaming and yelling and still kids coming into the adult area without anyone stopping it. I dont hate kids, but I dont pay to cruise to have zero adult relaxation time. Food areas are cramped and crowded and you wait forever for a table. Casino was great and had a wonderful time. Cabins are nice size but still very cheap looking. Food on board was so-so, there is always something to eat so anybody who cant find good food on any cruise ship is too picky and should avoid travel. Elevators are the slowest at sea and for some reason the crew uses them too, even to load luggage!! Get ready to walk miles. I will stick to Royal Caribbean and wont go back to Carnival ever. They might build big ships now, but the designers all are lacking common sense on how to build good space. This was like a tuna can with screaming kids packed in, if this is what you like than book the Dream!! Ill wait for Disneys Dream to come out and give a Dream another try! Read Less
Sail Date: April 2010
The Nightmare.... - Due to power failure on ship, took 3 hours to get through embarkation. - Foul Smell on Ship. - Room was directly above Disco - Til 3 am every night - loud bass pounding. - Room was also right above the outside ... Read More
The Nightmare.... - Due to power failure on ship, took 3 hours to get through embarkation. - Foul Smell on Ship. - Room was directly above Disco - Til 3 am every night - loud bass pounding. - Room was also right above the outside smoking area and place for cigars. Could not enjoy outside deck due to smoke. - Not enough public space. Could not get a deck chair. Worst chair hogging I have ever seen on any ship. - We lost electricity several times during the cruise - twice when in shower with shampoon in hair. Not fun being in totally dark bathroom with no water. - Could not find bar staff when needed - when you could - they would bring you wrong drink. - I have been on some tacky ships before - this one takes the cake. The decor is over the top and too busy. - Missed Belize due to "high winds". Later was informed by crew members that that was really not the case as we were behind a Princess ship in Roaton and due to propeller issue, Princess ship could not leave and we were stuck behind them. We ended up another day at sea after still being in Roatan at 9 am next day. Instead of letting us enjoy another day in Roatan - we were stuck on ship with very poor planned events and again not free space on decks. 5 other ships were to be in Belize on that day - amazing the other 3 ships made it (princess and carvinal the two ships that did not make it). - While I know Carnival will have more kids than most ships - this cruise had over 1200 kids and it was amazing how parents would let kids from 5 to 18 have free reign with no controls. I will never sail Carnival again. I usually sail Princess and due to Carnival being so bad - this may influence me to not use Princess as well. Too bad Carnival does not know how to treat it is repeat customers very well. Read Less
Sail Date: February 2010
We asked to be on a cruise along with other passengers who were of similar ages to us and similar interests. We had been on many Celebrity cruises before and were coerced to go on a Carnival cruise this time, because it was a new ship and ... Read More
We asked to be on a cruise along with other passengers who were of similar ages to us and similar interests. We had been on many Celebrity cruises before and were coerced to go on a Carnival cruise this time, because it was a new ship and was supposedly greatly improved. We were on a Carnival Cruise about 15 years ago and were not happy with it, but we were going with two other couples, one of whom had worked for Carnival many years ago. When we entered the cabin, there was an ozone machine in the room running at full blast. We were told that they were just refreshing the room and would disconnect the machine in about 30 minutes and to come back then. When we returned the machine was still running and there was a terrible smell in the room. We asked to speak to someone from housekeeping and when she came to the cabin, we were told that the ozone machine was running to try to eliminate the smell of a week's worth of cigarette smoking. Our room steward, Alberto was wonderful and I gave him an extra $20.00 for being so great. Our waitress was also wonderful and was from Bulgaria. she taught me a few Bulgarian expressions, but the one I used for almost every meal was "all the food is cold". The ports we went to were just awful...one of them had four or five little shops that looked like they were probably owned by Carnival! There were no planned activities at poolside, except for kid's movies or rock music blasting all day long on the over sized movie screen. All in all, it was not a very good experience! As mentioned in some other reviews, the theater was much too small for the size of the crowd on board, although there were many elevators, they were hard to get as they didn't stop at the floor when you pushed the buttons! The cruise director was very good and the two shows were also great. The layout of the buffets were horrible! If you wanted an omelet, you had to wait forever in one line and then go to another long line to get juice and toast or breakfast meats! I would certainly never consider going on a Carnival Cruise again!!! Read Less
Sail Date: December 2009
I planned my cruise with 6 months of anticipation with alot of hope, expectations and excitement and decided to do the booking for 14 nights in the Eastern Caribbean and Western Caribbean routes with a total of 7 ports and I was traveling ... Read More
I planned my cruise with 6 months of anticipation with alot of hope, expectations and excitement and decided to do the booking for 14 nights in the Eastern Caribbean and Western Caribbean routes with a total of 7 ports and I was traveling all by myself. I have always traveled by myself and I have done 9 previous cruises with Royal Caribbean, HAL, Carnival and Celebrity Cruises. My vacations started with a nice trip from MCO to Port Canaveral using Carnival transportation, which was very efficient. The embarkation process was a breeze, then I headed to the Lido at 11am and the food was OK. At 1:30pm went to my stateroom #1255 in the Riviera deck, which seem perfect for me. I got ready to go dining at the Crimson,it was my first time on "YOUR TIME DINING", what a horrible experience, first of all I was sitted in a table with three couples, two were very nice but the third ones were the most disrespectful and rude people I have ever met in my life asking a lot of personal questions, then the waiters completed the evening by forgetting the food I order after waiting for more than 1 hour. They felt very stressed out and wanted to rush you through the whole dinning experience, what a waste of time. I don't understand what is the point if you're traveling in a "FUN SHIP" and you take vacations to rest and have a relaxing time to feel rushed in everything you do and in top of that you have to deal with rude people, staff members and waiters. The second night I decided to give the dinning experience a second chance, which I regret until this day. Needless to say, I never return to dine in the Crimson in my whole trip I ate dinner at the Lido. The only positive thing I could recall from my first week was having Dora as a room steward she was an angel everything was top notch. Member reviews that have 1 star, everything they have said is TRUE, believe me I survived this cruise for 14 days. Comments like the sewage smell and "suspicious" smell is true, there is NO PRIVACY in the staterooms they are not soundproof you are part of your neighbors life. Rude, obnoxious and disrespecful people were slamming the doors 24/7, which translates to no sleep time or nap rest so eventually you had sleep deprivation. The Lido lines were very, very long and if you wanted to eat in their specialities you had to wait around one hour. The waiters in the Lido deck look sad, depressed and stressed out with little or none excitement to be working in the newest ship of Carnival, and now I understand why. In many occasions I saw ship officials call the attention of waiters and the waiters eventually so stressed out back taking which I wrote in the ships comments that those are private matters that should be kept out of the public eye. It was really a project to find a table to eat in a nice spot due that like another member wrote, smokers were smoking everywhere without any type of consideration. I am still trying to analize where the ship stabilizers were, because that ship rocked like a hammock. The second week on room 11275, which I am warning never, ever book this room, it's HELL. In the outside of this room there is a exit door that people slam 24/7 and it is parallel to the bed so every 30min, somebody slams the door which rocks the room. In the entertainment department the comedians made a fool of themselves not being funny, with racist and obnoxious comments. In the shows, I would only recommend the Dancing in the Streets, the others were a waste of time and you had to be there one hour before the show to find a seat. In the shore excursion department, they wanted to sell fast, but lack information, patience and tolerance being rude in occasions. I would have love to go to the piano bar, but as I have said before, smokers were everywhere and can ruin a healthy cruiser's vacation, especially if you are an asthmatic person. I didn't change room because as other members have mention the problem is not the rooms, it's the ship itself, every room you go is going to have the rocking, the slamming and the smell and the cruise was fully booked. I regret not doing what another member review couple did in St. Thomas when they got off the ship, but I had plans in Orlando after the cruise and besides that, I didn't know that was a possibility. To late I can only blame myself. In a positive note I have to say that the guest services department was very helpful and respectful, they have an A+. The cruise was such a "joy" that must of the time regardless of the rocking and slamming I was in my stateroom and I saw the shows and programs of the ship in the TV and a big recommendation to Todd the Cruise Director is that when you make the same jokes, comments, tears etc. exactly the same way in two diferent weeks you're lacking "ORIGINALITY", you need to be true to yourself and be spontaneous. On a final note, like so many people have said before, you get what you paid for. This is a life lesson that will help me to never book a cruise with Carnival unless it's for free. Read Less
Sail Date: December 2009
If you have the choice, do not go on the Carnival Dream. We just got home from a 7-night Western Caribbean cruise (Dec 12 - Dec 19) and the experience was terrible. Nobody likes long story-like reviews so I will summarize all the knocks ... Read More
If you have the choice, do not go on the Carnival Dream. We just got home from a 7-night Western Caribbean cruise (Dec 12 - Dec 19) and the experience was terrible. Nobody likes long story-like reviews so I will summarize all the knocks against this ship as briefly as I can: - The ship cannot handle the number of guests. Everywhere we went felt like Macy's the day before Christmas. We were ~400 guests below capacity and yet the over-crowding was terrible. - Long lines for everything! If you wanted to see a comedy show you better had lined up 30 minutes before to get in the room. Also, It was impossible to get food without waiting in a 20 minute line. That is completely unacceptable. - Woefully understaffed. ONE cook making omelets on a ship of this size is ridiculous. Our waiter each night looked like he was going to have a heart attack trying to serve all the tables he was assigned. No matter the time, food stations were either closed down or had lines stretching for as far as the eyes could see. - Room service often never arrived. Other times they quoted wait times of over 1 hour. We were often conflicted whether to go to the Lido deck and wait in a 30 minute line for the buffet or sit in our room for an hour for room service that may never arrive - Our hallway smelled like a toilet. How is this possible on a new ship? - When approaching ports our room vibrated like we were in a San Francisco earthquake. This always occurred very early in the morning so we were never able to get a good night's sleep. - We had multiple billing issues. Someone else's drink order somehow appeared on our card one day. Then in two other instances the bartender rung us up for high-priced cocktails when we had ordered much less-expensive beers. I'm willing to let an error or two slide, but three over-billing errors on one trip is unacceptable. I chalk these human errors up to a symptom of an understaffed ship. - Want a glass of water on this ship? Good luck finding one. - Never did an employee offer us water, coffee, etc. while dining on the Lido deck. - Want a sure fire way to find ship staff? Look no further than the gym and the Caliente night club. The gym was constantly packed with employees (ogling my fiancE no less) and the nightclub always had a good contingent of employees getting drunk in the evenings. I have no problem with employees enjoying the ship's facilities, but the optics of this are terrible on a ship that suffered so much due to under-staffing. Was anyone actually in charge of this ship? While this was by far the worst cruise I have taken, I will nonetheless try to end my review on good notes: - All three billing errors were rectified within 24 hours. - Our waiter and assistant were extremely nice. We felt pity for them since they worked so hard at a job that desperately needed additional manpower. - Our room attendant (Mohamed - 2nd floor deck) was awesome. He always had a smile on his face, greeted us by first names, knew our schedule after only one day, and cleaned our room flawlessly. In summary, we will never cruise with Carnival again. Two very disappointed thumbs down. Read Less
Sail Date: December 2009
Well to start off we were excited to get on board and meet with our fellow cruise critic cruisers since we were unable to meet the night before. We arrived at the port at 11:30 and the embarkation was very smooth. due to the amount of ... Read More
Well to start off we were excited to get on board and meet with our fellow cruise critic cruisers since we were unable to meet the night before. We arrived at the port at 11:30 and the embarkation was very smooth. due to the amount of platinum members and vip members all checked in the same place the line that normally would go into the vip lounge went right to the main desks as we had purchased the cat 11 suite we went right through and on the ship. with no debarkation in the morning the rooms were available much earlier on. when we got into our room i almost threw up. the sewage was coming up in the bathroom. spent the next few hours with the crew and plumbers trying to fix it. I was not allowed in while they were working on it so i dont know what they did but smell was gone. when i returned around 4'ish the smell was even worse. i went and got the room attendant and to my surprise... did what she was told to do and i kid you not.. poured an entire bottle of shampoo that they refill the dispensers with down all the drains and ran water down all three drains. to make a long story short this same procedure was repeated for 5 days every 2-3 hours, 5 days later and many vomit sessions later they finally found the problem to be the drains did not have silicone seals around them and finally by monday night it was fixed. that being the personal part of the cruise that ruined my daughters graduation present. there were no other rooms to move us to and the attendent has been reporting these problems since it left europe, there are still many spots on the boat where this still is occurring. now for the rest of the cruise. Pros. 1) if you are a non smoker as i you will be glad to know most of the ship is smoke free, even most of the casino. 2) Carnival did well by hand picking many personnel from all the other ships to come aboard and set the example to all the new employees, unfortunately not enough. 3) Shows were amazing, not only in the theatre but in the main deck and lido deck singers, Well done on Todd's part (c.d.) to bring in great talent. 4) And this being the most important, lol... showing the SEC championship game on the big screen t.v. since i couldnt be in my room that day from the smell i welcomed it on the lido deck. 5) laser show was amazing.. but... this will also be in my cons. Cons. 1) Tables on lido deck were a mess during peak times, this goes back to not having enough experienced staff, many were standing around while people were getting up to leave and others waiting to sit down, they spent a lot of time talking amongst themselves. 2) Laser show, with any wind the smoke that would normally make an outstanding experience blows up and away still a good show but not like it when no wind. 3) Food... many of the dining room dishes came out luke warm to cold. exception being the soups, these were hot and good. 4) Supper club.. sigh... this was a disappointment to me to the umpteenth degree. I so enjoyed them before they became the steakhouses that they are now. the personal touch is not there like it was. the large selection of breads have been whittled down to 2, the portions are much smaller then they were and that special touch of the chef coming out to great you to see how you liked it,, gone. 5) This being the most important to me. With all the high level carnival executives on board, much of the pomp that should have been there for us went to them. Captains table for dinner.. vip seating for the steakhouse show, front seat seating for night shows was easy to pick them out with todd and all the officers surrounding them like a little girl or boy meeting hannah montana at disney. 6) Many rooms and hallways including deck 2 had sewage smell that was disgusting. Excursions. This i am torn on. the first stop in atigua i was too sick from the room to do so i had to cancel. next day was tortola and my daughter went on the 4X4 and loved it. i had to stay back as my room was being torn apart to finally be fixed. next was st thomas. the screaming eagle was a blast and had many hours to shop at port as well as in town. next was san juan which was cancelled because someone didnt do there homework on the pier. finally grand turks. many of the great tours sold out on this and i was disappointed they did not try to schedule any more since we would be arriving 5 hours earlier because of leaving san juan with no stop. Read Less
Sail Date: December 2009
This is the worst designed ship ever,and we have been on 33 of them. One of the main reasons we like cruising is the "private balcony". We like our view to be water. When we walked out on our"Private Balcony", our view ... Read More
This is the worst designed ship ever,and we have been on 33 of them. One of the main reasons we like cruising is the "private balcony". We like our view to be water. When we walked out on our"Private Balcony", our view was, a jogging path, a giant chess board, lounge chairs, 2 hot tubs and noise. As appose to our view of the ocean,there were people lying in chairs looking up at us, children screaming jumping in and out of hot tubs, and people playing a big chess board game. Last year we cruised on Splendor, it had a dome. This ship does not. It rained 3 days. All of the deck activities were cancelled. This ship is no larger than any of the Conquest ships. It is designed differently. The atrium is smaller, the show room is smaller, the dinning room is smaller. They added that ridiculous deck in front of the balconies to block the view of the water,,and they advertise the ship as there largest. We are sticking with RCCL. If we ever cruise carnival again, It will never, ever, be on that nightmare DREAM. There are only 2 things, we did enjoy on that disastrous ship one was, a group called, "FUN FORCE'. They were fantastic, and the "Legend show". The lead female singer in the main show, screamed so loud we had to take aspirin before interring the theater to see "FUN FORCE". If you like looking out on your balcony only to see, what I have described above, have fun. If not get your money back. If you can't get your money back, you have my deepest sympathy. Read Less
Sail Date: December 2009
This was our 5th cruise (4 with Carnival and one with RC) and we booked over a year in advance. We thought that since the Dream was a new ship and we were the 1st 7-day cruise, it would be awesome. WRONG! The only staff that was friendly ... Read More
This was our 5th cruise (4 with Carnival and one with RC) and we booked over a year in advance. We thought that since the Dream was a new ship and we were the 1st 7-day cruise, it would be awesome. WRONG! The only staff that was friendly was our cabin steward. Let me first say, they were good. The cafeteria on the Lido deck was horrible. The lines were extremely long and the food was not good. Also, there were many times that they did not open all the lines until it was packed and guests were complaining. It was a real mad house. I never had to fight so hard for a plate of food. Usually on past Carnival cruises, you can always depend on the pizza bar to get satisfied. But not on the Dream! The pizza guys were very slow, they brought out one pizza at a time and you had several people standing there waiting. They kept saying, it will be a 6 or 7 minute wait! How hard is it to make sure you keep the pizza coming. And then, their attitudes sucked. The ship captain was very unfriendly. My husband spoke to him and he just walked right by him. Our dinning room waiter was mega slow. You could tell he did not know what he was doing. I think this was his first time. The other waiters were serving their guests and we were still waiting for bread and water. The tender service from the ship to the island of Belize was so bad that guests were screaming and cussing at the operators. That was too much drama for me. There were not enough workers to accommodate the amount of people on the ship and I believe that attributed to the lack of friendliness many guest experienced with the ship's employees. It really made our trip a disappointment, we expected to get pampered and treated like they were happy that we chose their ship. Instead, we felt like we were inconveniencing them. Instead of spending 3 or 4 thousand dollars on a suite on the Dream, I recommend using that money for something else! Read Less
Sail Date: December 2009
I'm going to tell you like it is. December 12th Getting on the ship was easy as usual. First thing I noticed on the Lido deck upon walking around was a terrible odor. I thought to myself, hmm... maybe it's something ... Read More
I'm going to tell you like it is. December 12th Getting on the ship was easy as usual. First thing I noticed on the Lido deck upon walking around was a terrible odor. I thought to myself, hmm... maybe it's something outside. WRONG. I found out after several conversations with Spa personnel (I go to the SPA quite often when I cruise) there is an ENGINEERING FLAW IN THE SANITARY (waste) SYSTEM VENTILATION. This brand new ship smells like poop. I'm not kidding. *only when the wind is at a certain direction (which was most of the cruise) the sanitary system couldn't vent properly. This foul smell was a very unsatisfactory and a daily complaint for many people. Note: I have been cruising for 15 years. Sometimes twice a year. I have been on different cruise lines from high dollar to weekend get-aways. If you have never been on a cruise before, you probably think it's the best thing next to visiting the golden corral on a daily basis. For my wife and myself, we were very disappointed in the quality of food, service, cleanliness, and behavior of the staff. It was far worse than last April when we recently cruised on the Carnival Miracle. Food is edible at most but just terrible. If you want Orange juice, it cost $2.50 plus 15% gratuity. If you are hungry, your best option is the 24 hour pizza or ice cream. The rest of the dinning has become very limited. I would walk by the buffet areas and they would have food trays covering/blocking food that is ready to eat for several hours then all the sudden open for everyone to wait in line up to 45 min for some venues which brings me to my next point. The new Carnival motto in my mindset is: Build the ship larger to accommodate more passengers but still have the same or smaller recreational common areas to be the same size. Hence, cramming a bunch of people into small places causing awkward and frustrating waits and at most times unavailable seating arrangements. One other issue for the ships poor planning was that many people couldn't get off the ship in Belize due to the fact there were 4 other cruise ships. So, with a 6 hour itinerary at port, we couldn't get off the ship until almost 12:00 noon in which we decided it wasn't worth to get off and get back on for 2 hours. One thing I did enjoy was the comedy shows. Carnival did a great job making an area for comedy for a nightly entertainment venue. Only problem is... you have to wait 20-45minuets minimum to get a seat. There are too many people. The Cruise director Todd, was not existent for most of the cruise. I feel like the entire officer/administrative staff was filled with British/English cocky/arrogant teenagers running the ship. The employees are overworked and VERY stressed out. I have never heard the employees complain so much about people, their job etc... Let me share a personal incident that happened to me with regard to ship safety while in the spa area in which I had to go to the informatory. I paid $250.00 extra to have access to the spa hot-tub, sauna, and warming chairs for the week. Well, one day my wife and I entered the area and stumbled upon a crew of maintenance personnel doing some ARC welding to a door jam for the entry to the hot-tub. I walked up and said, Hi, so I assume this is closed for today? The man said yes. Then put his welding hood down to cover his face to weld in front of my eyes in which I had been injured with "sun spots" or as the eye doctor called it "UV radiation damage to the lens of the eye. I was told to keep my eyes closed and follow up later if it got worse. Carnival said they did the best they could. They said, "what are you complaining about? We gave you free medical exam." I am a pilot. So this is not settling very nice with me right now. That's it. Oh and I got a letter the day of disembarkation. Thank you for choosing Carnival cruise lines. We are sorry to hear about your incident. We are always striving to improve our customer satisfaction and look forward to seeing you soon on your next Carnival cruise. To sum it all up, I'm done. Some say I need an attorney right now for what happened to my eye. I strongly advise you stay away from these people. Carnival has become very interested in saving every penny as much as possible. I understand that from a business point of view but there are certain aspects of quality and integrity that should be kept at a standard level. My wife and I work extremely hard and deserve a relaxing vacation. Not this. Read Less
Sail Date: December 2009
"Dissatisfaction". 1. Upon arriving on the ship the Dream there was a STRONG smell of "sewer". We thought maybe this was coming from something in the Port... but the whole week, the smell never went away. Apparently ... Read More
"Dissatisfaction". 1. Upon arriving on the ship the Dream there was a STRONG smell of "sewer". We thought maybe this was coming from something in the Port... but the whole week, the smell never went away. Apparently Carnival is aware of this issue as we were explained by a crew member that it was a design flaw that they were working on, but had not fixed it yet and were told by the crew member to keep our fingers crossed and hope for "Good winds" to help with the smell. 2. The thermostat in our room was malfunctioning and was always hot. We asked to have someone from maintenance look at this twice, but no one ever came. 3. The spiral staircase in the main lobby is so unsafe that I feel down the second night of the cruise. I was not seriously hurt, a very large bruise and some scrapes but did not use those stairs for the rest of the trip. They were the size of 2 by 4's (no I am not kidding) and very hard to walk on. I was not the only person that fell down these stairs this cruise. 4. The staff... WOW! They were SO rude and condescending in every way and department except for the front desk and camp Carnival. We saw and heard staff arguing with each other in front of guests. WITH guests... about guests in front of guests. It was embarrassing! One night at dinner the rest of my family got their dinner 35 minutes before I did because I ordered my steak rare. The waiter said it should only be a few moments so I agreed to have my family start eating... But 35 minutes was horrible. When the waiter finally came back after being missing the whole time I told him I had changed my mind and would just go to the buffet. On Christmas morning we went to brunch in the restaurant and we were seated very quickly which was great. Our waiter came over and handed us our menus and asked what we would like to order? Confused, I said you just handed me the menu, we have no idea what is even available and he state that we either order now...or wait 10 minutes for him to come back because he had 5 other tables to assist! Again this was not said in a nice way, he was actually mad at us about not knowing the contents of the menu. We said we would wait, but as soon as he left our table we asked to be moved to another area and waiter because of this. Funny enough it must have been a bad morning for most of the waiters this morning because as we were leaving we had to walk thru a fight between the hostess and 2 waitresses about a family that originally asked to be seated for a table of 6...and then 4 other people in their party arrived and they had asked to be moved to a bigger table or simply move two tables together, not sure why this was such and issue that required and all out fight in the dining room...but I am certain that more than half of the dinning room heard the argument. All in all the staff was simply horrible. 5. The food, except for my night with the 35 minute steak the dinning room food was not bad. But the buffets were borderline to say the least. What they would do everyday is prepare the food and set it out on the buffet line about 45 minutes before the buffet would open and cover the food with cafeteria trays so no one could get to it. By the time they opened the food was almost cold and not appetizing at all. They also advertize a Sushi buffet...be aware it is not. You stand in line for a half hour and wait for 3 small pieces of pre prepared sushi and are sent on your way. 6. Here is the straw that broke the camels back. We upgraded our cabin to a deck 11 Spa cabin because we were told that we would have unlimited use of "You would have unlimited access to the thermal suites which are laconism tepidarium oriental steam baths and aroma steam baths and also unlimited access to the thalasso therapy pool which other guest do not have access to unless they pay. You would receive 2 complimentary fitness classes per person. Also, spa branded bath robes & slippers for use during the cruise. Last, the cloud 9 products in your stateroom is Elemis, Shampoo and Conditioner, 1 hand and 1 body Elemis Soap dish. Elemis shower get and body lotion. (Basically the high end spa products). You receive a Welcome Reception at the Spa too. As soon as you board you receive a welcome letter from the spa with instructions." On Dec 22cnd & 23rd I went to the Spa with my 7 year old daughter to take advantage of the package we had purchased. We were advised that because she was a minor she would not be able to enter the whirlpool because of the temperatures, which I fully understood but she was more than welcome to use the thermal heated chairs, which was what we were going to use anyways. But on the 24th we were blocked at the door by an Indian woman that I forgot to get here name. She was EXTREMELY rude and actually blocked & stood in front of the door in a manner as if she was ready to attack me and my 7 year old daughter if we took a step. She stated my daughter was a minor and NOT allowed in the Spa. I explained to her that was not the case for the past 2 days before when we were welcomed at the Spa. When I asked to speak with a manager she got on the phone and actually "ordered" me to "Have a seat" as if I were a new puppy that was being trained. When a manager finally came out it was the assistant manager and I explained to her that my daughter and I had visited the heated spa chairs the previous two days with Spa personal knowledge and permission and we were confused as to why the third day we were being refused an amenity that came with the room that we paid extra for with Carnival. She explained that the two previous employees must have been new and untrained but because my daughter was a minor they would not allow her in the heated seats. I explained to her that it seemed as though they were changing the rules daily to accommodate the Spa and not the customers. The Assistant manager had no other explanation other than they did have some new employees and those must have been the ones that we had spoken to at the beginning of the cruise. When I asked to speak with the manager "Mia" I was told that she was in a meeting but to go back to my state room and she would call me at 2:30pm to discuss this issue. I went back to my room and waited until almost 4:30pm with NO call from "Mia" I waited 24 hours to give her the benefit of the doubt...but still no call. When I tried to call her at the Spa, I was told she was unavailable...of course. I then took my matter down to the information Guest Services desk and spoke with "Clara" She was very understanding and agreed that I was not treated appropriately. She then tried to reach "Mia" which took about 20 minutes. When she finally spoke with "Mia" she was told the same thing that I was told. "Clara" said that she would bring this up to her manager and see what they could do to accommodate us and also explained that Mia would be able to call me later that day. Mia did finally call me in my stateroom and again in a very condescending manner told me that there was nothing that she could do because even though we paid extra money to have a "SPA" cabin which came with free use of the whirlpool and heated chairs, that we did not actually pay the Spa anything because the Spa was a separate entity from the ship so therefore she did not have to accommodate me in anyway. I brought this issue back to Clara and she asked that I give her some time to work on the issue to see if Carnival could make it up to us. (As a side note while we were speaking there was another guest at the front desk complaining of a similar issue with other Spa employees and he had also expressed that what he was doing was authorized the day before and was also confused as to why he was now being refused services.) Clara left us a voice mail the next day as well as sent us a letter explaining that there was nothing they could do on the ship but instructed us to call Corp. when we got home. This of course made it impossible for me, my husband or my family to use the Spa for the rest of the trip because we were made to feel very uncomfortable @ the Spa at all because of the sheer horror of what was going on. What we actually found out later is that the Spa was only suppose to sell these special wrist bands to an extra 45 people on the boat for $250 a piece to have to amenities that were suppose to be "included" in our cabin package that we already paid for. (we got the wrist bands upon arrival) Now they had sold more than the 45 extra and had to try to limit who could go because of complaints from the people who bought the wrist bands. We did call Corp. when we got home and explained to them all of our concerns, we tried to work with them and come to some sort of mutual accommodation and explained that this was our 3rd cruise with them in less than 2 years and we already had another one booked with them for the July 31st-Aug 7th , 2010 sailing which would be our 4th cruise in 2 years. They had nothing to say other than "We are sorry that you did not enjoy your cruise" They offered no refund of any kind (which we feel we are entitled to after this mess), no on board credits for our upcoming cruise, no upgrades for our upcoming cruise. The attitude was "too bad". We went up to the supervisor and were told the same exact thing. Basically we were told that if we were so unhappy we should have got off at one of the Ports of call and gone home and they would have given us a partial refund. Had we known this was an option I can assure you we would have done just that. Carnival obviously does not care about customer services and I can tell you that they have just lost 4 frequent Carnival cruise customers. This was suppose to be a Happy Christmas for our family... As you can tell...that was NOT the case. Read Less
Sail Date: December 2009
I think the other reviewers hit the biggest issues that plagued this cruise so I won't continue to drive those nails into the Dream coffin. And I realize that some of the issues are quite subjective such as the average patron age ... Read More
I think the other reviewers hit the biggest issues that plagued this cruise so I won't continue to drive those nails into the Dream coffin. And I realize that some of the issues are quite subjective such as the average patron age (70+) and the extreme rudeness of a significant portion of them. However, on a technical/objective front, the Dream staff really must have had their work cut out for them since there was mass confusion right from embarkation (everybody stood around the Atrium clogging the way to the elevators and no signs or staff telling people where to go/what to do) Later we found out there were a couple of young staff with 'help' shirts on but I didn't see them and if I did, would I have known why there were there? The design of the Lido buffet restaurant was atrocious. We already heard how patrons got their hot and cold drinks but what wasn't mentioned is that their placement is such that it caused huge choke points in the main aisle ways and around the dinner lines. To further add congestion and confustion were the millieu of staff with push carts trying to navigate these choke points at peak times, and being very frustrated with people in their way. The designer should get a D- minus for not only the layout of this desk but all the public areas. We're in our early 40s so the entertainment was so so. Sure the R rated sessions were a little raunchy but if you were offended, why didn't you just go to the PG rated shows? And FunDude?! You were an odd curiousity the first time with your squeakyness, but seriously, stay off the stage. The singing was fine but the dancing was hohum. Several dancers not completing their movements and most of the time were out of sync. I've seen better at our local country theatres. The food was alright, but the restaurant food was less than the stellar meals we were lead to belive they'd be. And the portions were puny! At first we were kind of shocked that people were ordering several appetizers and entrees but now we know why! And the fresh fruit? Sour oranges (from a Florida port no less) no bananas halfway through the cruise, seemed like the end of the cruise was filled with fruit puree at the buffet. The dinner rolls served on the last 3 days were definitely several days old but the cinnamon and croisant rolls at breakfast were fresh daily. Debarkation was like being a guest on a hideaway bed and the owner shook and tilted the bed, telling us to get out. It was THAT FAST! Felt the love, not. And, don't even get me started on San Juan. One would think that in today's age, those pier artifacts could've/should've been added to the port simulator for docking trials. Here's an objective situation for you. We signed up for the Kennedy Space Center debarkation tour with airport transfer on the 2nd day at sea. We looked up what it would cost to do such a tour and a shuttle separately and felt that the onboard price was very very compelling so we asked once by phone then once again at the shore excursion desk if the price was correct? Yes it is we were told both times so we signed up. 2 days later we got a call saying our tickets were being refunded because the price was wrong in their published guide and on the TV and that there's nothing anyone can do, not even give a discount for our inconvenience, nothing. 2 days later we still want to go so we sign up and the morning of the debarkation we were informed that they would honour a 50% discount to everyone who signed up. (which brings us back to the original purchased price) So several days of frustration with the same end result.... Overall, unless you were a Gators fan (pre-empted the big screen movies) or just wanted everyone to leave you alone and sun out on the deck and didn't care for the subtle pamperings that 99% of our friends told us we'd experience on a Carnival cruise, you'd rate most likely had a good time. We did not. Read Less
Sail Date: December 2009
This was my 55th cruise on various ships, Carnival included, and it was the worse yet. My 7 year old grandson, who has been cruising every year since he was 22 months old, rated this ship a 1. We had three cabins on deck 6 above the ... Read More
This was my 55th cruise on various ships, Carnival included, and it was the worse yet. My 7 year old grandson, who has been cruising every year since he was 22 months old, rated this ship a 1. We had three cabins on deck 6 above the Encore. The shows were so loud, I do not understand how people could sit in the theatre. We could not nap, or sleep til the shows were over. The Lido was a mess, with people standing in lines for 90 minutes trying to get food. We asked for anytime dining, which turned out to be according to the people in the dining room, you came to the dining room and waited til someone from the6:15 seating finished eating or did not show up. Traveling with family of 7 people, that meant we waited over an hour to be seated. The ship was overbooked, and I wondered if they had enough life boats for all of us. Our Christmas cruise was ruined and I will never cruise on Carnival again. It is obvious, they are now marketing their ships to people who don't care what they eat, don't want quite places to relax, and enjoy the hairy chest contests. Yes, it was so bad, they did offer to fly us home from St.Thomas, but with two grandchildren who looked forward to Christmas at sea, and only three days before Christmas, we had no choice but to suffer out the time on the Nightmare, oops, I mean Dream. You lost 7 cruisers Carnival. Read Less
Sail Date: December 2009
The problem is, where do I start? Getting onto the cruise ship was quite smooth and pain-free. The agents made sure they processed your info and that you were on your way onto the ship fairly quickly. Restaurants - let's start with ... Read More
The problem is, where do I start? Getting onto the cruise ship was quite smooth and pain-free. The agents made sure they processed your info and that you were on your way onto the ship fairly quickly. Restaurants - let's start with the lido deck. Horrible food! Long line-ups! Horrible service! On top of that, they ran out of food starting on the 5th day into the cruise...such as milk, yogurt, and bananas to name a few. When I tried to order room service milk, I was told they only had chocolate milk left. I'm sure the kids wouldn't mind! On the first two nights, we went to the Chef's ART steakhouse where the service was atrocious, the servers themselves had absolutely no personalities, and the food was cold when it was finally served. The food on the main dinner seating was always cold and the dinner staff was overwhelmed and did not care to fix any issues with our tables food. Oh and by the way... there was a strong smell of sewage that emanated from the entire ship, the entire time. It was extremely disgusting! Room service food was good but there was a very limited menu to choose from and it usually took 35-55 minutes for it to arrive. Service - the people who worked on this cruise ship complained and were extremely rude at most times... they would bump me out of the way. I actually had lost an entire trey of food so an employee could walk to a doorway. No security what-so ever....When we were sitting near the pool eating our lunch, we would literally have to block with chairs because kids were running wildly bumping into tables and people. Then where the ADULT pool is, they were tons of kids... I complained and no one did a thing. The staff were not very friendly and a few of them came off as quite arrogant. The housekeeping staff was nice, but they didn't change our linen once during our whole cruise. The sand never got vacuumed from the floor. Our shower curtain had mold on it!! The freaking boat is supposed to be brand new!! Our stateroom had maintenance come over at least 8 times because of power outages. I have travelled on a Mediterranean cruise before this one and the service was amazing. The staff were all friendly, helpful and would bend over backwards to ensure you had the time of your life. Not the case with the Carnival Cruise lines!! Entertainment - they had some great comedians. But all the other shows were horrible. I would rather go to high school plays instead. Tendering - this is what they do when there isn't a dock/port big enough to handle a large cruise ship, so they anchor the ship out in the water and "tender" you on lifeboats to the land. The problem is, if you don't have a shore excursion booked, you have to line up in the to get a number..... Well, Belize was a disaster!!!!!!!!!!! We waited in the encore lounge for almost 2 hours to move to a heavily crowded stair case then an extremely choppy boat ride.. Worst thing was that our tenders had no life jackets. People were getting sick and my husband thought our boat was going to cap size because of the wait to get back on our ship was so long... we basically just waited for about 20 min in rough water with no life jackets on board. Gym - the gym equipment was pretty good but you were always competing with the staff of the ship. It was all Carnival employees in the gym, I felt like I was in the employee gym. Public Washrooms - these washrooms were absolutely unclean, they had no toilet paper in the stalls, they didn't refill the paper towels and there was no soap to wash your hands. This was on day 2 of the cruise. It was like Carnival put as many passenger son board but no staff for anything.. To sum it all up, this cruise on the DREAM was absolutely terrible and I would never ever ever recommend anyone take this cruise line. *Horrible service *Horrible food *Unclean and disgusting ship *Wallet-gouging. I got a little bit of sun though :) Read Less
Sail Date: December 2009
My wife and I waited in anticipation of not only our first Carnival Cruise Line experience but also being able to cruise on it's flag ships maiden voyage out of Port Canaveral.For months I searched for updates of the new ship on ... Read More
My wife and I waited in anticipation of not only our first Carnival Cruise Line experience but also being able to cruise on it's flag ships maiden voyage out of Port Canaveral.For months I searched for updates of the new ship on YouTube and google I was so excited. Our State Room # 9205 which is as foreword as you can get located just above the bridge is a great room with a king sized bed, shower and jet tub double bowl sink with granite counter tops,separate dressing table for my wife more than enough closet space and a balcony. The room steward did a nice job of maintaining the room the only thing that upset my wife is that she requested that ice be brought to the room everyday which only happened once the last day of our 9 day cruise his tip was effected. The food throughout was very cafeteria like not what we have been used to on the other cruise lines we have been on ( This was our 10Th cruise)the only 2 places I enjoyed the food at was sad to say the Deli near the pool in the rear of the ship and the grill for hamburgers and good freedom fries. The cruise directors there were 2 on our cruise Tom and John must have stayed in their rooms most of the cruise because they and their staff were nowhere to be found except at the nightly shows that I thought are fantastic other than someone needs to turn down the female lead singers microphone she is a screamer ouch!!!that's OK I can't sing well either.You could find the room steward most times on the observation deck above the bridge that's where they all meet to smoke and loaf.The other crew was seen in the lounges drinking with the customers. My opinion is there is nobody managing this ship. the customers have to find their own entertainment most of the time. I have allot of ideas of what they can do to correct their lack of service perception. It must start with the person in charge of the cruise line he needs to read these reviews and be concerned people spent good money in a tough economy to cruise his ship and most were underwhelmed that's very scary he needs to get his body on that ship and correct the problems because people have other options out there. I would hate to see them fail as a company because of lack of good management skills. The Ports of call were super Antigua we did a beach tour very nice,Tortola we did a private beach resort awesome,St Thomas we did a Catamaran snorkel and beach and RUM tour awesome,San Juan the ship wouldn't fit the pier day at sea but they did give us back $20.00 which is allot if your Mexican LOL,Grand Turk we did a catamaran sail snorkel and beach with lots of Rum again very very nice and we went to Jimmy Buffets Margaritaville right at the end of the pier fantastic pool flow rider and entertainment great day. That's my review of the Carnival Dream they have their work cut out for them to straighten out all the shortcomings but if they acknowledge them they can correct them. Best of Luck Read Less
Sail Date: December 2009
This is our second cruise with Carnival and again we had a bad experience. We knew the Inspiration (we previously cruised on) was relatively older so we set out expectation very low - clean cabin, average food and some quiet time. The ... Read More
This is our second cruise with Carnival and again we had a bad experience. We knew the Inspiration (we previously cruised on) was relatively older so we set out expectation very low - clean cabin, average food and some quiet time. The Dream did not meet our expectations for being a new ship. First of all, The sewage smell was awful! Every day we could smell sewage throughout the ship. Second, I can't give a full review to this ship and its services because our experiences will tell you it is not needed. So here goes: Cabin - Dirty, period. The bathroom had sewage smell, called for repair/clean up twice, never fixed. We also had a power outage 2 times in which we were late getting to dinner on the second formal night. Our son dropped his toy under our bed so he used a hangar to get it out, he then got the toy out, as well an opened condom package, a piece of chipped toe nail and something else disgusting that looked like rotten food. Food and the service - The food in the dinning room was below average which is not a too big problem but overall the food was stale and disgusting and always cold. I think maybe one night we actuall all had hot food at our table. I did not have one thing that didn't taste like day old cafeteria food. This is completely unacceptable. A decent meal is not hard to achieve and shouldn't be on a cruise so expensive. We did the open seating and the service was very slow, the average wait time was 25 minute from ordering to getting the starters. Twice, the waiter did not pour water for us (and the table next to us) until after he gave us the starters. I ordered "hand-picked" greens one night, I got spoiled black colored baby spinach - not just one but more than a dozen. I know people say you get what you pay for, that's just not what I or anyone wanted to pay for. If you are someone with low expectations then this cruise line may be ok. Never imagined that my Pre-Christmas vacation would be ruined this way. Customer service: Nobody knew what was going on besides the information people and even they had a little confusion. Though it was nice to have people from all around the world (I myself am Canadian and love to be around people from different countries), A lot of them spoke little english and were hard to understand. Not one person understood one thing I asked or could carry on a simple request. Besides that the staff was rude most of the time. I actually heard a lot of cruise staff complaining about passengers. Waiter- the waiter was lifeless, not friendly and barely spoke to us. Came over once to check on us if we got lucky that night. The maitre d was nowhere to be seen. Shows and entertainment: Not appropriate for all ages. They had very boring events and then some that were a bit "too" much. Very corny and cheesy contests that were tacky and not entertaining in the least bit. I did not pay 1200 dollars to see harry chests, absolutely ridiculous. Not one event captured our interest or made us happy. The comedy shows were entertaining but Jeff the fun dude was horrible. This guy was sooo annoying. They should of let us throw rotten tomatoes at him. He is such a loser. Not sure if I am allowed to say this on here but I feel cheated. I feel ripped off and these people took a grab at my money any chance they could... to communicate with someone, to get help, to have a friendly person to talk to. No courteousness whatsoever. All i can tell people is to Please go with someone else. Anyone but Carnival. People told me that they have been cruising for years that the quality has gone right down the tubes for carnival in the last 2 years. The ports were all nice except for Belize. The wait time was almost 2 hours to get off the boat. There were 4 other cruise lines also trying to offload people. I noticed on the tender there were no life jackets and thought that all boats are supposed ot have them. I was scared for my son since he really doens tknow how to swim and the weather in Belize was stormy that day. The water slide that we were so excited about was closed often. On the last day, fun day at sea, they closed it for maintenance but all i could see was a man painting some stairs that go to the top. I asked the staff when it would open and they said it was closed for the day. I feel they probably could of waited to do the painting on a day at port or some other time rather than last fun day at sea. Oh and one more thing. The medical staff was rude, and incompetent. They knew nothing about dealing with someone who had diabetes (such as myself) and I am in the process of suing them for bruising my veins because they dont know how to properly insert an intravenous catheter (IV). I need a vacation after this week. Read Less
Sail Date: December 2009
Embarkation was great. Probably the easiest and quickest of all our cruises so far. That is one of the few highlight of the trip. The Dream is touted as one of the biggest ships. When you hear that keep in mind that although the ship is ... Read More
Embarkation was great. Probably the easiest and quickest of all our cruises so far. That is one of the few highlight of the trip. The Dream is touted as one of the biggest ships. When you hear that keep in mind that although the ship is large...it has one less pool than the other ships (no adults-only pool)and the rest of the public space appears to be the same as the rest of the ships. What is larger is the number of cabins and guests this ship can hold. So imagine you are on a cruise that you have been on previously...but with twice the number of people. What this means is competition for pool chairs & hot tub time and very long lines for food. The hamburger stand by the pool was constantly busy, the line streched back inside to the elevators at most times. The pizza stand line was the most bearable as it moved quickly. The rest of the buffet lines were ridiculous. There was no bacon at the omelet stations so you got to stand in two long lines if you wanted both. The Chefs Art Steak house was AWESOME! If we were made of money I would have preferred this every night. This brought back memories (of just a few years ago) of how dining on a cruise ship used to be. The cabins seemed the same size as the other ships. The walls did seem thinner on this boat. Lots of unsupervised children running the halls, lots of rude adults slamming their cabin & balcony doors. We did have a leak in our balcony door that caused a very loud whistle noise. Maintenance fixed it for the most part (still noise but not as bad as it was the first couple of nights). The sewage smell mentioned in other reviews was definitely there. It was very noticeable in the back of the boat (all levels) and on the Lido deck. Very unappetizing. Service from the Lido deck waiters was not as good this time, probably due to the number of passengers. Unless someone gifted a cruise to me I will never sail on the Carnival Dream again. Read Less
Sail Date: December 2009
Yes, you read it right. We was on the Christmas cruise this week and asked if we could get off in St. Thomas and they said yes. They refunded unused portion of cruise and they flew us back to Orlando. I know what people say about one ... Read More
Yes, you read it right. We was on the Christmas cruise this week and asked if we could get off in St. Thomas and they said yes. They refunded unused portion of cruise and they flew us back to Orlando. I know what people say about one persons opinion, but everyone I spoke to on the cruise were just as unhappy. This was my 5th cruise on Carnival so I know what they are about, but they just don't get it on this one. First off let me say, if you are thinking of getting a spa cabin, don't waist your money. You can buy it when you get on and so many people did just that. We were told when we went on the spa tour that they would sell only 40 extra spa passes to passengers that didn't have access. Now having said that, they have went above and beyond with the spa. It is wonderful, until they sold so many day and week passes that yo could not enjoy any of it. The food was good, when you could get it. All you've read about the lines are true. I went on board knowing what I've read on here about lines, and they are true. The worst thing was they have other lines in the gathering, (that what it's called) but knowing it would be crowded like when you get back on board from island first thing you do is go eat, most of the time, went back there and 2 lines open and 3800 people trying to eat, not going to work. Pizza is good, when you could get it. Poor guy worked in there by himself and he couldn't keep up. And if you have a cabin on the 12th floor, kids running all day on the floor above back and fourth to the slide. If you wanted some quite time in your room during day, forget it. The design of the ship, they were not thinking. On lido were you line up for burgers and dogs the mens restroom is right there and you had to walk thru the line to get in and out. And for all you Corona beer lovers. They will not give you a bottle anywhere on the ship. They pour it in a plastic cup on deck which I understand, but in all bars as well. Was told it was a safety issue then told it was a recycle issue, (like I was gonna throw my bottles over board. Anyway, I know most people aren't gonna like what I've said here. Maybe they will figure it out at some point. Like Carnival, but will Not go back on the Dream!! Read Less
Sail Date: November 2009
Just returned from my 8th Carnival cruise which was on the new Dream class ship. I wish to warm those who cruise to have fun to avoid this ship. While it would make a great ship for boring parents, as it is family oriented, it is not a ... Read More
Just returned from my 8th Carnival cruise which was on the new Dream class ship. I wish to warm those who cruise to have fun to avoid this ship. While it would make a great ship for boring parents, as it is family oriented, it is not a ship for funloving parents. Perhaps it is just the newness of the ship, but I found all the employees I asked had been with the cruiseline for years. My son found two socks in his bed the first night. How to you clean a room with clean sheets and put socks in the bed???? I found one dirty tennis shoe under my bed. We did the anytime dining. One night, my husband did not get one item he ordered and my cappacino was expresso.... My kids felt the service was not as personal even though we were seated at the same table many nights during the cruise. Also, if you do this option, keep in mind that you never get to see the waiters do their show as it is always on the lower floor. I took my 18 year old son and his girlfriend. They are very good college kids. They were denied access to the adults only area. I find it quite interesting that they are more than willing to consider them adults in the casino where they can take their money, but they are not considered adults for the Serenity area. Hmmmm They said they are too wild? This age group cannot drink yet so I find it hard to believe they would be that wild and my kids are very well behaved. So if they are not adults who get their own area, and the kids all have their own area????? Why then is there not an area for this particular age group!!!!!!!! I always invite friends who are not cruisers to come with us and try it out. This cruise was no exception. It was an embarassing situation. BUT WORST OF ALL.... THIS WAS THE MOST DISTURBING THING ABOUT THE WHOLE CRUISE..... SITTING BY THE POOL, THE MAIN AREA FOR HAVING FUN DURING THE DAY, THEY ACTUALLY PLAYED OPERA MUSIC!!!!! I DO NOT CONSIDER OPERA MUSIC TO BE THE TYPE OF MUSIC FOR A FUN CRUISE. MAYBE IN THE DINING ROOM.... MAYBE IN THE OTHER AREAS OF THE SHIP.... BUT NOT BY THE POOL! I will never cruise Dream again and am considering changing my preferential cruise line from Carnival because of this disturbing experience. Read Less
Carnival Dream Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 3.9
Entertainment 3.5 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.1

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