3 Helpful Votes
Sail Date: August 2016
Embarkation was a breeze. We had a cloud 9 Spa suite and so we were afforded priority boarding. We had immediate access to our room, 11205. Room: clean, quite. We could not enjoy the balcony because it was either flooded, daily. Or ... Read More
Embarkation was a breeze. We had a cloud 9 Spa suite and so we were afforded priority boarding. We had immediate access to our room, 11205. Room: clean, quite. We could not enjoy the balcony because it was either flooded, daily. Or because slobs from above dropped trash on us. One day an apply core. Once half eaten pizza. Drink straws almost daily. I got tired of picking up trash. Our room crew was hit or miss, and we tipped our Stewart an extra $25 on day one. Each night we had to call down for ice. Dirty dishes were never removed unless I took and put them in the hall. We had to ask for clean glasses as there was lipstick on several of ours. I asked for a bedding change due to a stain and it never happened. Toilet was not cleaned daily, nor was the sink. I know this because small debris on the floor remained until I picked it up. A Qtip that missed the trash. Also toothpaste not cleaned from the sinks bowl. The room itself was comfortable. I clean all the time anyway. So not the worst. Dinning: we had late service 8:15. Upper Scarlet. Not one meal served hot. But staff was great and seemed to care. We ate lots of bread. Food was really sub par for the most part. Dinner typically wrapped up at 10:15. So allow 2 hours for your meals. We saw the comic. Funny. Shows were. Generally good. The piano bar was awful. The man couldn't sing so it was hard to take. We popped into karaoke and had some laughs there. Casino was main source of nightly entertainment. We did no do poolside movie because the was nothing good showing. But looked like fun. I noticed that teens seemed very engaged in activities. Photo shop staff were rude on several occasions and it was difficult to find photos. The pools were small and over crowded, we did not use them. The entire ship is very pretty. It was really that nobody seemed engaged in the guest experience that let us down. And the food. Read Less
4 Helpful Votes
Sail Date: July 2016
Well there is a reason Meds are prescribed and Jace the tour director needs to take as prescribed. Everything out of his mouth was at full speed Charlie Brown teacher talk. A little Ritalin would help the guests perhaps understand what ... Read More
Well there is a reason Meds are prescribed and Jace the tour director needs to take as prescribed. Everything out of his mouth was at full speed Charlie Brown teacher talk. A little Ritalin would help the guests perhaps understand what we need to know. He held the mike too close and speed read the schedule numerous times throughout the day. Very unclear explanation of what to do. BINGO consists of three games which you pay 0 for three cards or 30 or 60 for 9. And the prize $70 until the last one which you pick an envelope for which usually was 100. They almost force you to use their tours by punishing you if you don't. We booked an excellent tour on our own in Belize only to find out the tenders would guarantee the people that booked with them to be in the first tenders off. But wait there was the option to get to some lounge early and try to get a ticket for the first tenders. Luckily, I was given a special escort pass because I had asked for a hairdryer (bring yours) on the first day, then second day asked steward and finally wen down that night to guest services only to be told they were supposed to get a shipment in New Orleans and it didn't com in. when given the special escort pass he didn't explain what that meant and other workers didn't know. Finally figured it out after being told by guest services when I complained about lack of information that it was on back of sheet. See he flipped it over and when I asked where, he had to go find someone to find out.)That will teach you me to book with someone other than carnival the next time. Steward never even introduced herself except via card. We ate a lot of pizza because meal times in buffet were very limited. Getting off boat (jump it is faster). Well that was a circus in itself everything jammed up no workers to work crowd control. Almost had a fight on 4th floor with some swear words being tossed around by two men yelling. Okay so we go down elevator and again no workers to supervise the chaos. A gentlemen tells us he has been waiting a long time and the people on elevators keep showing up and jumping in line. So we go around to back of line. Here comes a Carnival director administrator man telling us this is customs fault. There was no one in line but customs stopped everything so please don't hold it against carnival. Being a teacher and used to managing lines I said to him, "but carnival could do a better job managing the chaos. These people just moved right here in line" Then some rather angry lady started in on me, don't blame us carnival keeps making us move from line to line, so don,t yell at us it isn't,t our fault. Of course I got called a heifer ( which at this point I was feeling rather heiferish being channeled into the slaughter house although she was more heiferish than me.). I told her, " I wasn't yelling at you I was telling carnival they needed to organize the chaos. I cruised on Norweigan and had no problem. Read Less
Sail Date: July 2016
Chose for convenience of all parties on the trip. Let me start off by admitting Carnival is not my favorite cruise line. I have had some lovely and some not-so-good experiences aboard Carnival ships. This cruise left much to be ... Read More
Chose for convenience of all parties on the trip. Let me start off by admitting Carnival is not my favorite cruise line. I have had some lovely and some not-so-good experiences aboard Carnival ships. This cruise left much to be desired. First, Carnival has taken cost cutting to a new low. Sit-down dining in the Crimson restaurant was loud, made louder by the lack of tablecloths. We did not get fresh cutlery between courses, water is left on the table in a carafe, coffee was not offered with dessert, unused wine glasses were not taken away. Our waiter did come by at least once and use the carafe to refill our glasses, but it’s definitely more DIY. It’s called the American Table experience and felt like Denny’s. The staff was nice, but so much is missing. After-dinner tea? That will be $1.95 please. Ridiculous. Cabin service: Our cabin steward came by to ask if we wanted morning or evening service. Yes, cabin service once a day. We chose morning, and after dinner were surprised to see the towel animal and tomorrow’s Funtimes, but that was it. No trash emptied. No service. The cabin: decorative pillows frayed and worn. Otherwise, pretty standard. Shops are on deck 5, but to get elsewhere, you pretty much had to go through the casino, which is a smoking area. The muster drill was a chaotic free-for-all. We had no idea where to go and there were no crew positioned in the stair and elevator areas. We finally found someone and asked and he gave us a general wave of the hand. That was it. Our muster station was a ballroom or something, with chairs stacked in the corner. People were pulling out chairs for themselves, and soon the room was too crowded to pull out more. Half the crowd was standing or sitting on the floor. A horrible situation and one I would not want to be in during an emergency. Food was quite good, with imaginative menu items that reflected the ports of call. They also included one item every day of things most people have probably never tried. I like that idea because it gives you a chance to taste something new without a risk, like paying a lot for something you end up disliking. Read Less
9 Helpful Votes
Sail Date: June 2016
I have sailed carnival in the past many times and always had a great time this trip was far from great,the second day at sea the captain was on the intercom every five to ten minutes saying there was smoke in the engine room but everything ... Read More
I have sailed carnival in the past many times and always had a great time this trip was far from great,the second day at sea the captain was on the intercom every five to ten minutes saying there was smoke in the engine room but everything was ok after that much reassuring I felt I was being lied to. The air conditioning on first floor was out and the rooms were almost unbearable until the last night. The breakfast buffet had zero variety same thing everyday.main dining was just so so it seems they have scaled back the menu.the room stewards only come once a day for me this was no big deal but I was traveling with a family of five that had a room with a couch and two beds that came out of the ceiling the couch was not made up once during the trip and the beds were never put in the ceiling during the day making the room almost unusable during the day. I have recommended carnival to several people but after this last cruise I will not Read Less
12 Helpful Votes
Sail Date: June 2016
We went on the cruise to try to get our love back but I ended up getting food poisioning from the blacken mahi mahi and was confined to my room until Tuesday I finally get a chance to go out with my wife and walk into the hall and smell ... Read More
We went on the cruise to try to get our love back but I ended up getting food poisioning from the blacken mahi mahi and was confined to my room until Tuesday I finally get a chance to go out with my wife and walk into the hall and smell the worst odor that I shouldn't have smelled. The room ac was never up to par especially after the heavy black smoke came from the smoke stack n the captain saying theirs no reason to be alarmed. the service for room service was horriable I got raw uncooked bacon on my BLT and they ran out of things that we ordered. I really was looking forward to this cruise and was very disappointed. I'm sorry for anyone that experienced the same as I did and I will not recommend the carnival dream as a cruise to take on my next journey of my endevours Read Less
12 Helpful Votes
Sail Date: May 2016
We decided to cruz on the Dream because we loved our experience summer of 2015. So we decided to cruise on the Dream two years in a row. But this year wasn't the same as our first experience. Rooms: There were two days our rooms ... Read More
We decided to cruz on the Dream because we loved our experience summer of 2015. So we decided to cruise on the Dream two years in a row. But this year wasn't the same as our first experience. Rooms: There were two days our rooms were never touched by housekeeping. That means our beds didn't get made, no fresh towels, and no towel animals on the bed when you come back from a long day of cruising. Food: My family like to always eat in the formal diningroom for dinner. Every evening we went we had to wait at least one hour for our main course to be brought to the table. And it seemed like the food wasn't anything familiar and the portions were small. Lido Deck by the pool: We had e ciggs being smoked all around the pool and staff didn't do anything about it. Shows were beautiful but they were the same shows we saw the previous year. If Carnival wants its patrols to come back every year they need to change the shows every year. The excursions were took to the private beaches were wonderful. That was something we had never done before so we really enjoyed that but all in all we were really disappointed with this years vacation. When I got home I called Customer Service to tell them about my experience. I was thinking they would be concerned or offer me a special to try them again and rebook a cruise for next year. NOPE....they listened then said "thank you for calling Carnival". Thank you for calling Carnival that is all I got from explaining how terrible things were? So I wrote a long letter and sent it to the mail office maybe I will get a decent response from their office. If not I think we may try Royal Caribbean next year. Read Less
18 Helpful Votes
Sail Date: May 2016
My first cruise and my early birthday present. I hear everyone talking about how nice some crusies are but this dream was like a nightmare. First of all, our rooms where not ready so we had to wait. Second of all the steward was lazy. He ... Read More
My first cruise and my early birthday present. I hear everyone talking about how nice some crusies are but this dream was like a nightmare. First of all, our rooms where not ready so we had to wait. Second of all the steward was lazy. He didn't change our linen and if he did he would put dirty linen on our bed and we had to call for him to do our beds over. The beds where uncomfortable because they were twin beds put together. The staff where not friendly except for a couple. The food was not that good. The desert taste like diabetic cakes. They got the nerves to take 84.00 dollars out for gratuity. The only good thing was going to the different country. I will never take another crusie on the dream. I want to go on another crusie next year. I will love to hear some feedback. Read Less
2 Helpful Votes
Sail Date: March 2016
Our cabin, 6444, was directly above the Calinte Night Club. The pounding sound from the subwoofer started every night at 10:30 and would continue non-stop until 2 or 3 a.m. the following morning. Don't ask me why they don't ... Read More
Our cabin, 6444, was directly above the Calinte Night Club. The pounding sound from the subwoofer started every night at 10:30 and would continue non-stop until 2 or 3 a.m. the following morning. Don't ask me why they don't have the night club on an upper deck! The food and food selection in the buffet was very poor and the manner/methods used to display it is even worse. For instance, why do you need a person to hand you a piece of bacon? And why would the bacon be half way down the buffet line from the eggs? If the bacon and eggs were side-by-side, how many people would exit the unnecessary line? We took our 14-year old granddaughter on her first cruise over spring break. She LOVED it! Without anything to compare it to, she was ecstatic about the cruise: especially the soft-serve ice cream machine. She thoroughly enjoyed the Club-C program and met many new friends as as result. Since she was so thrilled we were very, very happy - for her. But compared to Princess or even Royal Caribbean, the ship leaves a lot to be desired. The staff gave it a great effort, but you could tell they were exhausted and overworked. The ship decor is severely dated. The ship was clean, but the smoking permitted onboard is such that they might as well allow smoking anywhere on the ship!! The ship and the cruise are most definitely for the very young to young adult. Drinkers and smokers of any age will enjoy it as well. Gamblers won't care where they are or what ship they're on, so age doesn't matter for that crowd. I've never seen so many back-drops for photos!! But there's no package deals!! $21.99 per photo - regardless of the amount purchased. Since the Port of New Orleans is so close to our home in Meridian, Ms., we only wish there were more cruise options available from this port and newer ships to choose from. Read Less
11 Helpful Votes
Sail Date: February 2016
This was our third and last carnival cruise. Carnival Dream was everything but, the staff was rude in the main dining room after we asked the maître d if we were going to be served after waiting a very long time for our dinner, ... Read More
This was our third and last carnival cruise. Carnival Dream was everything but, the staff was rude in the main dining room after we asked the maître d if we were going to be served after waiting a very long time for our dinner, waitress wiped rice in my lap intentionally after dinner was being cleaned up. The staterooms in front of the ship "Interior Ocean view rooms" we were not told about how much noise is generated by the waves, sleep was not an option unless the ship was not moving or the sea was very calm. The noise sounded like steel bulkhead doors slamming and this always was the loudest at around 2:30 - 4:30 am, the room shook violently as things fell of shelves in the bathroom. The overall odor of the ship was a musty, mildew smell along with bathrooms where toilets are not flushed. Carnival should consider starting a waste / recycling facility in Belize if they want to continue to stop at this port, the Belizian people love it there and are very proud of their country, this port is very dirty and too much garbage, maybe Carnival can help clean it up. Very disappointed here. Food was mediocre at best Stops in Rotan and Cozumel were ok PuTu on the Serenity deck was a gentleman he was very outgoing. Guest services the entire staff was impatient and rude, wanting to move you along and not taking your complaints seriously. Not Impressed Read Less
5 Helpful Votes
Sail Date: January 2016
I totally believe you get what you pay for. Being avid and seasoned cruisers (19+ times on Royal, Celebrity, Norwegian, Princess, Holland America), this has to be the worse cruise overall that my wife and I have ever been on! Our choice ... Read More
I totally believe you get what you pay for. Being avid and seasoned cruisers (19+ times on Royal, Celebrity, Norwegian, Princess, Holland America), this has to be the worse cruise overall that my wife and I have ever been on! Our choice was made because it was a 10 day cruise. We picked up the ship in San Juan and were finished with the embarkation by noon. The welcome aboard lunch was so-so but, the lettuce for my salad had brown streaks in it. We were told we could go to our suite but upon arrival the cabin steward made all kind of excuses why it was not ready. The food in the dining room left a lot to be desired and there was not a big selection for the entrees. Breakfast was another story. Go to the dining room for better service. The buffet...ugh. Same food for 10 days straight. Water, tea and strange tasting ice tea was the free norm.The lines were unreal to get into the dining room every night. We found the food selection was much better in the dining room as apposed to the buffet. We has anytime dining and never waited more than a minute to get a table for 2. Must say the steakhouse (pay) food was of a somewhat better quality and the service was very good considering we had to pay for it. As to the entertainment, it was the usual with the singers and dancers trying to act like they had "soul"! What a joke. The island tours were the usual and we did what we always do, caught a open air taxi or van at the pier. One disappointing item was the "pay to use the public bathrooms" on most of the islands! Now, the worse part of the cruise was on the 7th day when we ran into rough water and the ship felt like it was going to come apart and sink. The shaking started at about 4pm and lasted all night into the next afternoon. Now, here's the kicker...not once did the captain come on the intercom and appraise us of the sea conditions. I am sure this rough ride was enough to turn off 1st time cruisers! All in all, you get what you pay for and we will probably never sail with Carnival again. Read Less
3 Helpful Votes
Sail Date: January 2016
We sailed on the first half of the Journey's cruise - embarked in New Orleans, disembarked and then flew home from San Juan. Have gold status with carnival and have sailed on a number of other carnival cruises. This by far was our ... Read More
We sailed on the first half of the Journey's cruise - embarked in New Orleans, disembarked and then flew home from San Juan. Have gold status with carnival and have sailed on a number of other carnival cruises. This by far was our least favorite in terms of the ship, the dining experience, and the service onboard. Here is a rundown of our memories from the Dream: -no turndown service or towel animal first night onboard, the bed was worn out (sagged in the middle to where it felt like I was sleeping on plywood) -it was very very uncomfortable and my back hurt terribly by the end of our cruise. The cabin was dusty and dirty. The phone was filthy and sticky. It was gross! - almost never got ice in the cabin when asking for it repeatedly -having to choose between morning & evening to have cabin serviced, we chose morning and it always seemed to be at the most inconvenient times - not being able to have balcony divider taken out with adjacent rooms we shared with good friends ( it was never offered to us even though we booked together, when we asked the cabin steward said we had to ask guest services, went to guest services who in turn sent us back to housekeeping - got the runaround for 3 days until we were told it couldn't happen. Several other people on the ship had their dividers removed) -it seemed like so many crew members had no idea of what was going on. On many occasions we were given inaccurate or conflicting information about what was going on, how to get off the boat, etc. a great example is the chocolate extravaganza/midnight buffet one crew person told me I could go take pictures and as soon as I walked up to take pictures another person chastised me and told me I could not! Which leads to another point...I felt like the crew was completely stressed out. I typically found them grumpy and unhelpful with few exceptions. I have never been fussed at or heard so much fussing at guests by crew members before in my life! -people in the shops were not attentive or helpful. Shopping expert was a complete broken record. Every one of her talks was the exact same info. -entertainment was hit and miss. The dancers were pretty good as we're some of the comedians. Really enjoyed the break dancers. Loved Marcus Anthony from St Thomas!!!! Went to both of his shows!!!! The juggler was entertaining too. However, the magician, the hypnotist, and a number of the comedians were terrible. So bad we left some before the show was over. One of the entertainers never made it onboard. - there was a terrible smell in the hallway. Strong raw sewage smell. When we asked about it the cabin steward told us it was because the door got left open. Not sure what door it was but have mercy it stayed open the entire cruise! - onboard activities weren't all that exciting. And sometimes weren't overly well organized. Prizes for trivia were not good - the last carnival cruise we sailed had trivia in the red frog bar and gave away free drinks. This one only gave away plastic cruise ship and was only held in the oceans plaza which was typically crowded and hard to hear. - only sports bar was inside the casino and was VERY smoky! - had anytime dining and typically had to wait in a line then turn around and wait again with a beeper to be seated. Some nights dinner was served fairly timely, other nights it took us 2 or more hours to have dinner. Did have dinner one night in the steakhouse. It was pricey but an amazing dinner experience and the food there was excellent. Over all the food was okay. No variety for breakfast. Did enjoy the variety of options for other meals especially the Indian food on the back deck. -impossible to find the drink of the day. Walk around bar service was hit and miss. Could only get drinks easily if you went to the bar. Thankfully my husband found a good bartender in the red frog rum bar on lido so when we wanted a drink, no matter where we were on the ship he would go have her make our drinks - the BIGGEST DISAPPOINTMENT BY FAR was missing our last port and the one we were most excited about visiting - St Marteen:(. It was supposed to be our last port and last day before flying home. We pulled up spent a couple hours near the dock or floating in the harbor and then left. The only explanation we were given was that the swells were too high to safely dock. What swells? The water appeared as flat as glass and there were two other ships in port already. In the meantime two more ships arrived and also were able to dock. OBVIOUSLY we were BLATANTLY LIED TO so they would not have to issue refunds. We each got only port charge of approx $10 credit for it. I don't know how we were able to dock anywhere if we couldn't dock there? It was a gorgeous day with beautiful water. And why wasn't there a tendering backup plan in place like we have had on previous cruises?!? Instead we had another terribly unfun day at sea that the crew was completely unprepared for. We basically drifted from st marteen to San Juan. Going so slow there was no breeze which made it unbearably hot on the deck and our balcony. I ended up spending most of my day inside our cabin reading - not my idea of fun for my last day of vacation at all... - the ship was just okay. Not beautiful like so many others we have sailed on. It seemed crowded at times which was surprising with it being such a large ship. It seemed like we were always waiting in line for something. - the big saving graces of our vacation experience was that we were sailing with another couple who are dear friends - we have lots of fun with them no matter what we are doing! Thankfully the four of us together were able to laugh a lot at the craziness and disappointments. - the highlights of our cruise were the ports of call we were able to visit. Grand Turk was okay but interesting just because we have never been there before. Same with Aruba. We absolutely LOVED Bonaire and Antigua!!! Hope to go back to both of those islands for a longer visit one day! St Kitts was pretty cool too, enjoyed our four wheeler excursion there. We rented cars and explored the islands on our own in Grand Turk, Bonaire, and Antigua. That is absolutely the way to go! You can see and do so much more on your own rather than on the overpriced and super crowded boat shore excursions. Even with excursions, it's better and more economical to do trip advisor/online research and book things through reputable tour companies. For example our four wheeler excursion on St Kitts we booked directly with Spectrum ATV - it was approximately $50 less per person than the same exact excursion booked through the ship. We visited st Marteen 17 years ago on our honeymoon and loved it so again it was very disappointing that we did not dock there this trip. So a summary of our vacation is that it was a nice vacation IN SPITE of Carnival. They basically served a transportation from island to island and a mediocre to poor place to sleep and eat. Nothing onboard overly nice or positively memorable by far. We LOVE LOVE LOVE to cruise and go on one almost every year. If this would have been our first cruise experience I probably would never cruise again. But I know how much better cruising can be thankfully. However, I don't know after this experience if we will ever cruise carnival again! Which is unfortunate because we have had great experiences on other carnival cruises in the past. Read Less
3 Helpful Votes
Sail Date: January 2016
Third time cruising with Carnival and it turned out to be quite disappointing. In a nutshell, the one port stop, St Maarten, I was really looking forward to was cancelled because the captain thought the seas were rough even though 4 other ... Read More
Third time cruising with Carnival and it turned out to be quite disappointing. In a nutshell, the one port stop, St Maarten, I was really looking forward to was cancelled because the captain thought the seas were rough even though 4 other ships were able dock safely. Embarkation was fast because we bought the Faster to the Fun package; otherwise the line is huge and takes about a couple hours to get past port security etc. Our cabin experience was poor for the following reasons: 1) 1 110V outlet and 1 220V. My spouse uses a CPAP machine and so the power cord couldn't reach the outlet and had to convince the front desk clerks that we need an extension cord for a CPAP... you see, they only have a limited supply of them. Later on I realised there's one more 110V outlet in the bathroom above the mirror and one more 220V outlet for the nightstand lamp which didn't make a difference at all - CPAP needs a 110V. 2) bed was very uncomfortable and woke up every morning with a sore back. 3) AC vent was right above my bed, there is no setting to turn the AC off so I had to cover the vent in order for it not to blow into my legs and feet, otherwise I'd wake up with muscle aches. Otherwise, our cabin steward was friendly and attentive. Also, we had requested a king-size bed at the time of booking and no such for provided, for the second time in a row. Entertainment program was a joke. Ungifted sing-alongs, karaoke, trivia and other boring activities. I thought I'd give Club Caliente a try - first night I checked it out was dead, second night was top 40s grannies-dancing. I did however enjoy the Academy of Fun lecture on star constellation navigation at sea (sadly I didn't remember the name of our lecturer). The restaurant was decent, with decent food, gourmet-sized dishes. Buffet restaurant's food was nothing spectacular, big lines, cold food, coffee machines were often out of coffee. Desserts' taste was below average. The last couple days of the cruise they had run out of bananas, orange juice. I didn't see grapes or strawberries at all during the entire trip. We paid the Steak house a visit and I must admit the service and food were exceptional and one would expect so for the extra fee you pay. The art auction staff (Park West) was very courteous and very friendly. I bought there paintings and am quite happy with my purchase. Chris, Soma and Galina deserve a lot of credit for making our cruise a bit more enjoyable! The most disappointing part of the trip was the port stop we missed at St Maarten. It was the only reason we booked this cruise because, in my opinion, St Maarten is the only island worth seeing out of all the ones we visited. Captain claimed there were 'swells' and he couldn't safely dock. They had the ship tied to the pier, at the time I was having coffee on deck 11 and didn't feel the vessel rocking at all. I was so excited and was anxiously waiting for the announcement that we can head down to the gangway, only to realize the ship was leaving and heard the announcement. Of course, I took some pictures of the other ships at the port and I can clearly see there were no waves at all so, as you'd imagine, I developed my conspiracy theory. And even if the gangway was rocking as they claimed, they could have just dropped anchor and transport us by boats to the island, like they did in 2012 at Cozumel. Yet our cruise director arranged for a 'fun' day at sea - sand-bag tossing, more karaoke and a port fee refund of $9.57. What a joke! I went to the front desk to ask for some form of compensation for the nasty trick they pulled on us and was rudely advised that I need to call corporate (after we disembark at San Juan). Afterwards I did call corporate, waited for 45 mins to get to speak with a real person and was transferred to a department that wasn't even open. Falling short on luck over the phone, I submitted a formal complaint on Carnival's website and received a response that it's stated in the cruise contract that no compensation is given for weather-related itinerary changes. I guess it's their word against mine. All in all, if you're looking for a cruise that won't nickel and dime you and not treat you like a scum bag when you catch them in the act, look to another cruise line. I will not be sailing Carnival again. Read Less
5 Helpful Votes
Sail Date: January 2016
CARNIVAL DREAM REVIEW Our Carnival Dream cruise was an eleven plus ten day back to back Caribbean cruise in January 2016. The pricing of this cruise was our main reason for travelling since we have done similar itineraries in the past. ... Read More
CARNIVAL DREAM REVIEW Our Carnival Dream cruise was an eleven plus ten day back to back Caribbean cruise in January 2016. The pricing of this cruise was our main reason for travelling since we have done similar itineraries in the past. If you are looking for a inexpensive cruise which focuses on suntanning, beach activities, adequate food and drinks, the ship delivers. If you are looking for a Princess or Holland America or Royal Caribbean experience you will be sorely disappointed. In fairness I have to say that the Carnival corporation does a good job of gearing each of their cruise lines to a target market so it is pretty easy to find your own niche. For us, it is Princess by a mile. I have heard that the Carnival experiment with the "Journey" cruises has not gone well. I can see that because the crowd seemed a bit older than usual on this longer Carnival cruise and I think that demographic is looking for a more sophisticated experience with better quality food and entertainment. The decor of the ship is cold and sterile, think warehouse with 80's colours. Seating areas are pink fake leather or diner-like. I don't think I felt truly comfortable at any time. While the production shows were excellent and not to be missed, we found the rest of the entertainment was not as good. The comedy shows were hit and miss and some of the bands were of similar quality. One major complaint we had was the sound level of the bands in the Ocean Bar and at the main pool. Earsplitting! It is difficult to find a quiet place on the ship if you just want some reading and relaxation time. Even the Serenity area is too crowded to be truly quiet. The other evening entertainment shows included the requisite jugglers, magicians and hypnotists. I wonder why cruise ships insist on this type of entertainment, surely their day is done. The hypnotist show on the first sailing had to be one of the worst shows I have ever seen. We left after ten minutes. Food was okay in the dining room but service was extremely slow and this made it impossible to see much of the early entertainment. On the second leg of the trip we opted out of the dining room and ate exclusively at the buffet which allowed us to see the early evening entertainment. This worked well for us timing wise. The Lido buffet offered similar food to the dining room and I don't have too much to complain about except for the salads which were exactly the same for 21 days. Lines were often long for dinner. The Tandoori grill was excellent and was our go to place for lunch. Pizza and burgers were OK and were available throughout the day. The beverages offered were coffee, lemonade and iced tea. If you are a hot tea drinker, bring your own...the quality and selection of tea bags on the ship is poor. Desserts were nothing special and for 21 days three types of cookies were offered and I'm sure they came from a box. The ship seemed extremely crowded on sea days. It is a large ship but there didn't seem to be enough in the way of deck space or loungers on those days. Curiously, exiting the ship on port days went quickly, probably because they often had two gangways open. Embarkation also went very well, however we had priority boarding so that may have been why. There was unnecessary confusion on our turn around day, however. Back to back passengers were given in transit passes, but there were no signs directing us to the separate line and the staff on the pier made little attempt clarify the situation. Organization on the ship was very good however and I give credit to the Cruise Director, Brandon for this. We have been on many cruises and he is one of the best...And he can sing! We find that the service staff on almost all cruise ships to be consistently excellent. The staff members work incredibly hard to provide the best service . Carnival is not our preferred cruise line for a great many reasons and it is doubtful we will sail with them again...the ships are uncomfortable, crowded and extremely noisy, food is marginal to poor. Read Less
1 Helpful Vote
Sail Date: January 2016
We wanted to try the Journey experience since it promised a lot of extras. So we did the back to back cruises beginning and ending in New Orleans a total of 21 days. Our last experience on Carnival was the Miracle to Mexico out of ... Read More
We wanted to try the Journey experience since it promised a lot of extras. So we did the back to back cruises beginning and ending in New Orleans a total of 21 days. Our last experience on Carnival was the Miracle to Mexico out of Los Angeles which we enjoyed. Unfortunately the Dream stuffs too many cabins on the ship resulting in a lack of public space especially on bad weather days and overall crowding on the ship. The crowding was made worst by having photo booths every day blocking the only way to go from front to rear on deck 5. That means that when you leave the comedy club in the rear and want to go to the front you have a narrow passageway. This isn't good since people are lined up waiting to go into the next show. A secret....drop down on the stairs to deck 4 and you'll have clear sailing. The only real highlights of the Journey experience were the cooking demos from local chefs and local entertainers on the ship in Puerto Rico and Jamaica. On 2 nights out of 21 they tried to have local food based on the 2 local chef's recipes. It didn't work. The carnival chefs could not come close to the local chefs. For example the chefs shrimp taco included big beautiful shrimp sauteed in butter. The dinning room copy of this dish included tiny tasteless shrimps. Generally the food was average to poor in both the Lido and Main Dinning room. The items were repetitive, using cheap ingredients, and poorly prepared. This ship is designed for short sailings and no adjustments for a 21 day cruise. The only bright spot was the Indian food on the Lido deck. The comic style of the comedians was vastly different on the Dream compared to the Miracle out of LA. The LA comics were witty and appealed to my West Coast sense of humor. The Dream comics were oriented toward the largely Southern passengers and most of them were not funny to me. The cabins were nice and the cabin attendants did a good job. In fact giving the lack of public space on the Dream I suggest getting a balcony cabin since you will have to retreat to your cabin a lot to enjoy the cruise. The entertainment on board was sub-par with lackluster stage shows. Only two pools with close to 4000 passengers meant on good days at sea the pools were overcrowded. The sauna wasn't hot enough. The fitness center was way too small for 4000 people. There was no forward looking lounge at all which mean that the ship felt cramped and boxed in. We went to some unusual destinations that I enjoyed. I especially liked Bonaire and Dominica. Unique destinations. I don't know if Carnival will continue these journey cruises. The longer cruises appeal to an older crowd who are retired. And that was the bulk of the passengers. People in the 50 to 70 age range who are retired. This crowd didn't buy as many excursions, pictures, and drinks which are where Carnival makes its money. The excursions seemed overpriced and lacking creativity. Carnival did a good job for the 1700 people who were going back to back. They made getting off in Puerto Rico and back on later in the day very easy. Read Less
5 Helpful Votes
Sail Date: December 2015
We embarked via New Orleans on Carnival Dream on 12-6-15. We went to Roatan, Belize & Cozumel. First of all- the process to get into the port via Security check points is long, tedious and you are standing with your carry on bags ... Read More
We embarked via New Orleans on Carnival Dream on 12-6-15. We went to Roatan, Belize & Cozumel. First of all- the process to get into the port via Security check points is long, tedious and you are standing with your carry on bags forever. Waiting to be processed from one checkpoint to the next- so prepare to stand & wait. Next we got on the boat into our room- which was ok. I would say the accommodations stating room for 4 is not adequate. Very little space to put luggage or storage. Room was not luxurious like you would think. We did have a balcony and it was ok. This boat is so full of people 3600. If you do not like crowds- do not go on a large boat. The people are mostly big, heavy people that are rude, stand in the hallways will not move out of the way and just take their time as if they are the only ones there. The food in the Lido deck was ok- nothing special. The food in the dining rooms was great but served as "gourmet" sizes- meaning very small. 2 bites for an appetizer- 2 oz steaks, very small portions. If you want more- order 2 or 3 appetizers. Breakfast was great, but again, very small portions. Drinks are outrageously priced. We did not get the drink coupons, as we did not think we would drink that much, so we paid as we went. You do have to buy the drink coupons for every day of the cruise and for everyone in the cabin. We knew we would not drink $1400.00 worth of alcohol that week, we did end up spending about $800.00 though. The excursions are made that you have to buy an excursion if you want to be one of the first off the boat. Otherwise, you are waiting for several hours to ride the tinder. The ports are all owned by Carnival and it is a farce. They make it where you can only buy an excursion if you want to sightsee or go to the beaches. Although it is for safety -it would be nice to port near a beach that you could walk to. The excursions are all rather pricey. In Roatan & Cozumel you can walk off the boat without paying for an excursion- but you do have to pay to get around. In Belize we did not purchase an excursion- you can take the tinder to the island which is about a 20 minute ride. BUT- we had to wait in the bar to get a number to be called to get on the boat-after the paid excursions left first. This was such an ordeal- at first it was orderly, we had our number to get off # 56. They called out numbers to board, then 53, 54 55. So we thought we would be next. NO- what they did was say "OK, everyone to the 0 deck to load. This created such a fiasco as people just coming in to load all ran ahead of us -they had no number to board- we were on the 3rd floor had to go to 0 floor - so everyone -about 600 people were walking down the stairs( you cannot get an elevator) and standing on the stairs waiting to go down- these rude people were pushing, shoving and breaking in line- as there was no order now- we were pushed aside by some very rude black women- I said you want to break that bad- go ahead. So we ended up standing in the stairways for 2 hours waiting to get to 0 to the tinder. This was such a fire hazard, and none of the workers even seemed to care or be mindful of the situation. The workers were stressed and not even friendly. You can tell these people do not like their job. The large amount of heavy & rude people take its toll on the workers I am sure. Our cabin Steward was friendly & helpful though. The cruisers load their plates to the extreme, are messy, loud, obnoxious. It is no wonder the US is disliked by other countries. I would say that Carnival cruise is the Wal-Mart of cruises. Will never go on another Carnival cruise. Not worth the money. Roatan was beautiful and the islanders friendly, Cozumel was nice, great bargains but Belize is very unsafe- the port is old, the people there are not friendly, seemed very racist to us. Could not get waited on in the restaurants- took 2 hours to get a menu- then the waitress would not bring our check. This took us 3 hours to eat- they were not crowded - waited on others before us. We did not tip. The shop keepers were rude- seemed as if the crowds were not welcome. Save your money for Cozumel & Roatan. Had we known what an ordeal to load on the tinder and the unfriendliness of the islanders- we would have stayed on the boat in Belize. Not worth the money or time. Everything on the boat is pricey- the spa, the bars, any extra- be prepared to spend & spend. You should also be aware that the port fees & tax are added separately -after you book- also parking in NO was $126.00 for the week. Also a gratuity is added per person, per day. So you are going to spend an additional $400.00 PP so remember to include that in the cost of the cruise. The Comedy clubs and any of the nightlife bars or entertain fill up quickly, you must stand in line at least an hour before hand to get in. They are not worth the wait. DO NOT BUY the coupon booklet from the lady doing the sales presentation for the ports- the items you get free are cheap and ugly. Not worth the $25.00 fee for the booklet. She works for Carnival- a sales ploy. Save your money and go on a smaller cruise line- the rooms are nicer, the workers friendlier, food is a lot better and you can go to better ports. Carnival is a scam. Read Less
1 Helpful Vote
Sail Date: November 2015
This was our 3rd Thanksgiving cruise (all with Carnival). We had 17 people in our party as we planned the trip with our extended family. I am sure others in the party will be pushing for another cruise line for next year. We have ... Read More
This was our 3rd Thanksgiving cruise (all with Carnival). We had 17 people in our party as we planned the trip with our extended family. I am sure others in the party will be pushing for another cruise line for next year. We have been on other Carnival cruises over Thanksgiving and had a wonderful time. I was really disappointed in the Dream. This is the largest ship we have been on and I expected that there would be additional thing to do see. As you would expect on a larger ship there was an additional 1000+ passengers than on other ships. But the amenities remained the same. There were the same number of pool (one of which was out of service for the two sea days), The same number of hot tubs, the same number of restaurants, etc. That means the lines are longer than you would see on other ships. It became very frustrating anytime you would try to get anything. The larger number of passengers also means that getting on and off the ship was a challenge. Getting on and off was even more challenging as the crew was very inefficient. I will step out on a limb and say that responsibility probably lies with the senior level crew. It is a poorly run ship on a number of different levels. A couple of examples: 1) A numbering system was used to qualify you for position on tenders, the priority was not followed. We arrived early to catch the first tender in Grand Cayman but when on the tender for numbers 1-8, we saw people getting on with numbers in the 20s and 30s. Even though we were early we still had to wait on the tender as more passengers were herded to the disembarkation point. Crew needs to figure out a better process and stick to it. 2) Disembarking in Jamaica was held up as people were trying to get back on through the same door. Other ships have had one door to get on and another to get off. At the end of the day, there was a long line to get back on in Jamaica because they shut the second door while there were still a lot of passengers trying to get back on. Even the crew were upset about that one (the fun dude was not so happy)! 3) Two pools on board and they shut one down for the two sea days! Rumor had it that someone pooped in the pool so it was shut down to be cleaned. There was no effort to get the pool up and running until late the second day. I am sure they had running for the next cruise. 4) I could go on but you get the idea... Ending on a good note, the food was excellent and the sit down dining experience was exceptional. Our wait staff was top notch and accommodated our larger group every day. This was definitely the highlight of the trip. All in all, I have been a loyal Carnival cruiser and will cruise Carnival again. I will not cruise on the Dream as it is way over-crowded and is not equipped to manage the larger number of passengers. If my next carnival cruise experience is the same as this one, we will move on to another cruise line and not look back. Read Less
3 Helpful Votes
Sail Date: November 2015
This is my 4th cruise, all with Carnival. I brought my family for my anniversary and Thanksgiving. We wanted to bring our young kids to Grand Cayman, where we got married on a Carnival Cruise, to show them where we got married. The ... Read More
This is my 4th cruise, all with Carnival. I brought my family for my anniversary and Thanksgiving. We wanted to bring our young kids to Grand Cayman, where we got married on a Carnival Cruise, to show them where we got married. The elevators didn't work and were slow. With a 2 year old, stairs aren't an option. The buffets were only half open at prime times, wtih horrible food. I went several times, just to turn around. When I called room service, which only had a few options, unless you want to pay more, no one ever answered. One regular outlet in the room. there were 3 internet options, $60 for regular interent. I had work to do so I had to pay the $60. It barely worked so i upgraded to the $100 plan. There was no difference, so I just gave up. There were a few good things - The kids activities, Camp Ocean, and the Comedy Club. Also, for the first time, there was an all you can drink option for $400. That was a great deal. If this was my first cruise, I would probably not take another cruise. My experience with Carnival has always been great, so this was really upsetting. Read Less
1 Helpful Vote
Sail Date: November 2015
This was our second cruise on the Carnival line, first on the Dream. After our experience on the Carnival Dream, we will never sail Carnival again. Food was sub-par. What was being served in the buffet was being served in the restaurant. ... Read More
This was our second cruise on the Carnival line, first on the Dream. After our experience on the Carnival Dream, we will never sail Carnival again. Food was sub-par. What was being served in the buffet was being served in the restaurant. Came back to the ship, at approx. 3:30 p.m., after a day in port to discover they were closing the buffet. Really, close the buffet when everyone is coming back from their outings? Whatever limited entertainment was provided was all scheduled at the same time for the most part. Cruise director was pretty much a non-entity at the few shows we did catch. Not a party ship in any way, shape, or form. Cabins were ok, room service was so-so. Crew were the usual nodding/smiling types. We did dine in the Steak house, for an additional fee, and thankfully that was a fantastic experience. Read Less
Sail Date: November 2015
This was the first time of cruising with Carnival having been with numerous other cruise lines. We were somewhat overwhelmed by the sheer size of the boat - but we expected this having done some basic research beforehand. The firs thing ... Read More
This was the first time of cruising with Carnival having been with numerous other cruise lines. We were somewhat overwhelmed by the sheer size of the boat - but we expected this having done some basic research beforehand. The firs thing that struck us was that the cabin (Deck 8 - balcony) was OK for size but not drinkmaking facilities (coffee or tea). OK, so not to worry we brought our own kettle which has faithfully travelled the world with us. Open cases and - lo and behold - no kettle! Our bags had been searched for "illegal" items such as kettles/coffee makers. Straight down to Guest Services to be informed that the company reserved the right to remove items that might be a fire hazard - such as a kettle. A bit dumbfounded by this as they had left a set of hair straighteners, an extension electrical outlet and numerous other items which were, in my opinion, much more of a fire hazard than a simple kettle. This was a concept beyond their understanding and explanation other than to be told that Carnival were very concerned about the risk of fire aboard ship hence the strict no smoking policy at other than designated areas on deck. At this point, I asked why it was then permissible to smoke like a chimney in the casino. Again, no sensible explanation forthcoming. I suspect it more a case of not wanting punters wasting their time smoking outside when they could be more usefully employed stuffing money into the slots - or is it me being cynical?? We found that, overall, the cruise ship is more like a floating money machine - if you've got it, they want it and there is usually a way of finding an extra charge for that. That said, we did find that the outside projection screen was fun whilst the weather held but other than that the entertainment was rather on the poor side. The much-publicised comedy club we visited and saw what can only be described a foul-mouthed woman masquerading as a comedienne - most dissappointing. dining was a most enthralling experience - the buffet deck - offered a selection of foods to appeal to the "buffet buster" brigade. The ports visited were good and we enjoyed the cruise despite the efforts of Carnival to impose ludicrous and senseless rules which only served as a constant irritant. Read Less
Sail Date: October 2015
Even after a great price break, I would not recommend this cruise / ship to a friend. Pros * staff attitude and service orientation (excellent) Cons * Embarkation - the worst I have ever experienced (being silver or ... Read More
Even after a great price break, I would not recommend this cruise / ship to a friend. Pros * staff attitude and service orientation (excellent) Cons * Embarkation - the worst I have ever experienced (being silver or diamond did not help in any way) * Gym equipment - very poor condition / maintenance * Hot tubs - none of them were warm much less hot. To experience a hot tub, you had to pay for a spa treatment * Entertainment - very limited music options and only a few good bands * Poor quality of food outside of the dining rooms. Read Less
1 Helpful Vote
Sail Date: August 2015
The ship overall is ok however it needs cleaning and updating and excursion people need training. The Bad - We had room 9400. That is directly below the Lido deck where they are constantly banging around. From midnight to 3 am ... Read More
The ship overall is ok however it needs cleaning and updating and excursion people need training. The Bad - We had room 9400. That is directly below the Lido deck where they are constantly banging around. From midnight to 3 am they would be moving something upstairs and you could hear the noise. Don't expect a quiet nap on sea days. The biggest problem was the smell. We complained 3 times about something that smelled like garbage or sewage. The odor was not coming from the bathroom and could be smelled in the halls. Speaking to others along the back end of the ship on the same floor we found they had the same impression. The smell was not strong except when the room was closed up. Leaving the balcony open worked but with the weather being so hot leaving the door open was not a practical solution. Our discussion with the cruise director on the final day indicated we should have complained directly at the Guest Services desk and they "may" have been able to move us. After three complaints I would have thought someone would have mentioned that to us. Don't expect to find any healthier choices for food later at night except possibly via room service. The excursion crew on board and on shore are horribly disorganized. We arrive, were told to go one place for the tenders. After standing around, they sent us to a different place, then we ended up being sent to a 3rd place. They had tenders at all locations but the disorganization was obvious. The final complaint involves the Billing and Guest Services. Trying to reconcile the bill was difficult and impossible on the TV provided site. They don't tell you that one is a combined bill therefore you are left guessing and a wrong guess would appear to cost you $100's if you guessed wrong. Plan on a wait of AT LEAST 90 minutes to get it straightened out on the last sea day if they double bill something. Some people waited over 2 hours in line. Unfortunately, this is a typical understaffed Guest Services on the final day on most ships. The Good Casino was fun. The dealers generally friendly. The autoshuffling machines on blackjack make it much less enjoyable. The Lido staff was exceptional. Friendly, helpful. I enjoyed the serenity area for peace and quiet. Spa was nice albeit over priced. Grand Cayman is great but I would advise people to just take a cab to the Tiki Beach area and pay a la cart pricing instead of the excursion. Since we paid an extremely low rate for the balcony room, the cruise was a success for us. I would not go on this ship again until it is updated and thoroughly cleaned. As long as it is used every week, I am guessing that the odor from the pipes won't go away. Read Less
Sail Date: August 2015
As a frequent cruise traveler, having traveled on over 8 different cruise lines over the years I must say this cruise has been the most disappointing. This was my first time on Carnival and I believe it will be my last. Most of my issues ... Read More
As a frequent cruise traveler, having traveled on over 8 different cruise lines over the years I must say this cruise has been the most disappointing. This was my first time on Carnival and I believe it will be my last. Most of my issues relate to the management and operations of the ship and how that impacts on guests. I will itemize this issues below. Embarkation - it went smoothly enough for us as we had priority embarkation due to booking into a suite - #9206 forward. Room - I would not encourage booking this as the door to the balcony would whistle at night and maintenance came twice to try to rectify it. The third time mentioned to the cabin steward he looked at it but there was no follow up. We tried to put napkins wedged into the door to stop the whistle. Other than that, our cabin steward was very helpful. Buffet Line Ups and Food- with 4500 guests the quality of the food was inconsistent and there were always long line ups for food. I prefer the dining room to eat most meals but that was not always available. There were few really healthy food items on the buffet and with room service, only a continental breakfast was available. If you wanted a boiled egg for breakfast you had to do to the buffet or dining room for that. The dinners were very average, and the servers were inconsistent. I put this down to lack of consistent training by management of their team. We did attend a Chef's Table Dinner and it shows the staff are capable of providing an elegant dining experience but not to the guests overall. Unprofessionalism of Staff - At the Steakhouse, we sat behind 6 of the Carnival Staff having dinner, we knew them from the ship and they wore name tags. We could overhear them making very disparaging remarks about the Mexican guests on board and clearly they did show respect for them. Spa Services - we bought a VIP spa package which we enjoyed but 3 days out the 7 there were issues - Steam room not working 2 days, scalding water for showers and no cold running water in the change rooms 2 days, thalassso pool not operational one day. Ports of Call -Excursions- For Disembarkation to the ports there were inconsistent messages provided from staff about going ashore to meet up with excursions. One staff member said we were to wait on Deck 5 for announcements to disembark and then another staff member told us to proceed to Deck 3 to leave. On our way down to Deck 3 the Cruise Director told us to return. He wanted the name of the person communicating the previous message and did not apologize for the confusion in communications. Again, I see this as a fault of management to train and ensure all team members communicate clearly the same message. As a result , we heard tempers flare amongst the passengers waiting. It was very disorganized. The disorganization was heightened upon the final disembarkation. The disembarkation process was also abut 45 minutes behind, leaving some anxious about making connections for airline departures. While a cruise should be relaxing and fun, I did not feel the Carnival Dream nor its staff contributed to Fun, rest and relaxation . Read Less
1 Helpful Vote
Sail Date: August 2015
I travelled with a mixed group that travels together yearly. It is approx 40 of us that cruise yearly. I travel with my 16yo son and 12yo daughter. Honestly, The Dream was the worst cruise experience we've had. We started in New ... Read More
I travelled with a mixed group that travels together yearly. It is approx 40 of us that cruise yearly. I travel with my 16yo son and 12yo daughter. Honestly, The Dream was the worst cruise experience we've had. We started in New Orleans at The St. Pierre on Burgundy. They were remarkable. Once we embarked the first thing I noticed was that the ship was very worn and dated in areas. We were on the 11th floor. Our room temperature could never stay comfortable. The first few days the AC was broken. The last few days it was frigid. I wasn't informed that I was in a spa room with "spa privileges" until 2 days before we went home. Wasted time. Our Cruise Director was Hennie van Heerden who was not friendly and very, very boring. This ship had so much down time with nothing to do. It's almost as if they are pushing you to sit in the casino, spend money in the quarter machines and drink. From 1pm to 6:30pm on the day we ported in Cozumel there was nothing to do on board but trivia and a liquor for less event. If you were like us and unfortunate enough to have late dinner seating you may never see an event or have any scheduled plans after dinner (other than maybe a 1/2hr comedy show). Those shows and karaoke tend to run at the same time so you can not do both. Karaoke ends at midnight. The club ends at 1:30 and for the rest of the night you are on your own. Speaking of the club, the security must have thought the guests were little kids because they spent their time policing how closely they danced together and telling women not to sit on the men's laps. Smh. (Buzz kill) Then there are the Club Carnivals for the kids. There was alot of unsupervised downtime in the club (circle c). During the day the kids were bored if they didn't want to be in the pools or spend money in the arcade. My daughter spent alot of time in the cabin watching Boomerang TV and playing on her tablet. When it rained the boat leaked horribly. There were buckets everywhere trying to catch water. An entire section of Lido was blocked of from the leaking. I have never been bored on a cruise buy I was bored on the Dream. Huge ship with very little to do. No towel animal workshops or anything. The ship is geared more toward an older (early to bed) crowd or those with kids age 2-11. I say that because I'm sure the little kids enjoyed the green eggs & ham, Suessical Parade & reading time with Things 1&2. As for my kids and I, we call it a major yawn, snoozefest. I would've spent that downtime in the spa (if I knew I had access) instead I just sat around watching people walk around. I wish I could get a partial refund for such a sub par cruise. Oh well. Next year we are doing Victory again. It was a world better than this nightmare. Read Less
2 Helpful Votes
Sail Date: July 2015
This ship only proves that bigger is absolutely NOT better. Our room steward was rarely seen. Had to beg for ice, then it usually took a couple of hours before we finally got any. The pool towels kept being removed from our room and ... Read More
This ship only proves that bigger is absolutely NOT better. Our room steward was rarely seen. Had to beg for ice, then it usually took a couple of hours before we finally got any. The pool towels kept being removed from our room and not replaced, had to call four days out of seven to have them replaced and assure we weren't charged for them. Ship seemed to be very understaffed. Had to wait in line for a long time at the bars on the Lido deck to get a drink. This was different than our previous cruises where people actually circulated and took drink orders. Purchased bottomless bubbles and had to ask several times for diet coke in the dining room, which was usually finally served around mid-meal. This happened consistently every night and our complaints were ignored. Our server in the dining room, Robert was not friendly at all and he worked alone most nights. We had early dining but never finished dinner before 8 p.m every night due to slow service. Only on the first night did we have anyone from the bar to take drink orders at dinner. Our requests for someone to take a bar order were never acknowledged. Went to guest services and voiced our complaint but nothing was done. We were charged for items from our mini bar that we did not consume. We saw these charges on our account he last day and asked our room steward to unlock the fridge so we could see what was missing, he refused and said we'd have to go to guest services. He didn't refuse the several tips we'd given him the first few days Though. The line at guest services was too long that last day therefore we had to call customer service upon returning home. We finally got refunded almost 10 days later. We purchased digital files that were to be placed on a "freebie" flash drive only to get home to find the images were not in the flash drive. Customer service claimed they would take care of it and we are STILL waiting. This vacation had been planned for over 18 months and we were looking forward to it only to be sadly disappointed. Poor service overall, especially since we'd cruised Carnival several times before and know how things are supposed to be. Read Less
Sail Date: July 2015
Let me first start by saying that this is my 6th cruise. I have gone on 2 Royal Caribbean, 1 Disney, and this was my 3rd Carnival. Embarkation We arrived early to the port, as we are used to long lines and long waits to get on a ... Read More
Let me first start by saying that this is my 6th cruise. I have gone on 2 Royal Caribbean, 1 Disney, and this was my 3rd Carnival. Embarkation We arrived early to the port, as we are used to long lines and long waits to get on a cruise ship. The Port of New Orleans was fantastic! We had minimal to zero waiting to get through security, get our keys, and then getting on the ship. We have never had that happen!! The Ship Once we arrived on the ship, everything was clean and newer looking. We made our way up to the Lido deck to have lunch and wait on our room to become available (ready @ 1:30). Luckily, the lines weren't too long for lunch as we were really early (before noon). From previous experience, I know Carnival doesn't have the best quality and selection of food, so it was not surprise when I left lunch wanting more. No big deal, I was prepared. We finished lunch and explored the pool decks until our room was ready. The room We had a balcony room (10267). I would not recommend this room as the noise at night will keep you awake. The room itself was clean and the stateroom attendant was nice and pleasant. At night, the music from deck 3 traveled up the open area until late. Then, from about midnight until 3a, loud laughing, talking, and sometimes screaming from drunk people would wake us up. Not fun when you have kids and need to get up early in the morning. Service The Dream seemed to be more understaffed than the previous 2 Carnival cruises we went on. We noticed the last 2 ships were understaffed, but this one was even more understaffed--and it had more passengers. Since Carnival added the liquor package, much like the soda package, they decreased the number of crew walking around getting drink orders. I am sure this is to minimize the amount of alcohol people drink with the unlimited package. We did not participate in the unlimited package because it is $50 per day per adult, all adults in the same cabin must get the package. $700 for alcohol while you have your kids with you is a little excessive. Maybe if I didn't have kids it would have been worth it? The only person I saw with a smile on his face and who greeted me was my stateroom attendant. Everyone else seemed exhausted and overworked. Not even the bartenders were all that friendly. Dining Breakfast-Make sure you get up early because you will be standing in line for long periods of time. We waited an average of 30+ minutes every morning in line just to get breakfast. If you are a late riser, you could potentially wait even longer. The food choices are the same every day, so if you like variety, this probably isn't the cruise for you. If you want an omelet, expect to wait even longer. Lunch-Expect to stand in line for 30-45 min, maybe longer depending on what food you want. If you want the Mongolian, expect to wait even longer. The lines for the Hamburgers, Hotdogs, Fries were insanely long. The same for pizza. We quickly learned that the Indian food was the best tasting food on the ship with short lines. Fresh pita bread, hummus, salads, rice, etc. Dinner-If you have My Time Dining-you go downstairs prepared to get seated fairly quickly. Not the case. You stand in line for about 45 minutes just to get a pager so you can wait another 30+ minutes for your table to be ready. The service is slow, the food looks and tastes like it has been microwaved. Perhaps I am a food snob, but this was crazy. With the wait to get a table and the time it takes to get through all the courses is about 3+ hours. Not the way I want to spend my evening on a cruise ship. Due to all the waiting, we weren't able to do the shows offered at night. If you choose to do the buffet for dinner, the choices seem to be similar to what is being served in the dining room. Again, the food is marginal, so if you are a food snob like me, you will get off the ship without gaining any weight. Ports We visited Montego Bay, Jamaica; Georgetown, Grand Cayman; and Cozumel, Mexico Montego Bay-There isn't much to see or do at the port. We booked the Catamaran Sail and Snorkel. The staff on the boat were very friendly. Despite the storm that rolled in early afternoon, we had a great time. Grand Cayman-The port was clean and we felt safe. We have been to this port multiple times, so we knew what to expect. We booked the Stingray Sandbar and Rum Pointe Beach Safari. The Stingray City was amazing and the boat captain and assistants were very nice and helpful. Rum Pointe Beach was a let down. Very small beach area, not exceptionally clean, and very expensive food. For 1 sandwich w/ fries, 2 kids meals, 2 cokes, and 2 local brew beers with 15% tip was $85. Beware!!! I would have rather gone to 7-mile beach. The water and sand at Rum Pointe Beach looked more like lake water rather than the beautiful sand and water of 7-mile beach. Cozumel-Cozumel was clean, fun, and safe. We booked the Dolphin Swim and Ride with Unlimited food and drinks. Although this is very expensive, it is very worth it. There is an open bar with delicious margaritas and local beer. The buffet food was much better than that on the cruise ship. Swimming and interacting with the dolphins was phenomenal. They even had the dolphins "sing" happy birthday to my daughter. I would skip the water sports, as it is a small roped off area in the ocean with lots of wake from the passing boats. Not very fun. The snorkeling however was great!! Pool Decks I was very disappointed with the pool decks on this ship. There wasn't enough pool space to accommodate all the passengers. The pools were extremely crowded. I found it odd that in order to get from one pool to the other, you have to cover up and walk through the buffet dining area. Who designed this? Unlike our previous ships, if you wanted water or ice, you had to go into the buffet area. Why didn't they put them on the pool deck like the other ships? The ice cream machines are a huge hit with most passengers. For some strange reason, Carnival decided that on the Dream, the machines should be near the buffet. On the Legend, the machines were outside, in the shade, near the pool. It worked great. On the Dream, not so much. Due to the placement of the ice cream machines, the crowds of people blocked the walkway to get to the food. Poor design. They should fire their designer. On the last day of the cruise (sea day), some kid pooped in one of the pools. Lovely. So, with thousands of passengers, there was 1 pool....full of kids.....kicking and splashing.... It was so bad, my kids were complaining. Entertainment As mentioned before, with the long amount of time it takes to eat, most of the activities weren't an option. 1 night, we watched a movie by the pool. The have blankets you can check out to keep you warm while you watch the movie. We got pizza and ate while watching the movie. It was fun. On another night, we took the kids to a comedy show. The guy was pretty entertaining and had us all laughing! Another night, after the buffet, we did the miniature golf. It was fun until a large group of obnoxious teenagers were crowding us and making it hard to play. Disembarkation I was pleasantly surprised at how fast and organized getting off the ship was. It was the fasted we have ever gotten our luggage and through customs. Kudos to Port of New Orleans!! Summary If you are on a small budget, don't mind lines, and aren't picky about your food, by all means go on this cruise. However, if you can spare a little more $$ choose Royal Caribbean or Disney. Read Less
Carnival Dream Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 3.9
Entertainment 3.5 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.1

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