Sail Date: November 2015
I have traveled alot and I have never written a review however I felt I should for this trip. First, the interior rooms were tiny. A queen bed with 2 fold down bunks from the ceiling with uncomfortable mattresses. I hit my head on the bunk ... Read More
I have traveled alot and I have never written a review however I felt I should for this trip. First, the interior rooms were tiny. A queen bed with 2 fold down bunks from the ceiling with uncomfortable mattresses. I hit my head on the bunk so many times that my friends started joking about brain damage. One time I hit my head so hard it nearly knocked me out. Tall people should absolutly avoid the interior rooms especially since i am 5'5". Second the food was okay but after being rudely ejected from the dining room because one of our group was in very neat shorts and Polo combo made me extreamly uneasey about eating in the resteraunt since Mauricio the resteraunt manager kept obviously making comments about us to other staff every time he saw us the rest of the cruise. In fact we tried to tell him we didn't realize that it was dress up night. But the hostess missed the shorts in our party of 4, the staff seating us missed the shorts as well as our waiter. But Mauricio saved carnival by ejecting us while others sat in shorts. Furthermore he commented to our party "Oh only he has to leave. You can stay." Really!!! 3 women can stay but the only man in the group was required to leave. It ment enough to carnival to rudely kick us out after being seated and given menus.... Third when a passenger goes to customer service to make a complaint and say the capt. or cruise director did not make any customary announcements about elegant night, it was only printed in the daily schedule in 1 line on the back of the schedule which none of our group noticed and third your staff didn't help us by telling us prior to seating us. Instead we walked up to the service desk and asked to speak with someone but was given no other explanation. She called someone... we now think it was Wade.... hung up and stated... "it's been noted! No worries!" We asked what's been noted? She said "your incident. No worries No worries" We stated we asked to speak to someone not for you to express your no worries. I am glad the incident happened to my friend. He was composed during the whole event. I would have been screaming back no worries damage control (expletive expletive expletive ) sack of expletive.... So we never spoke to any one and felt uncomfortable the rest of the cruise! That was the only true vacation I have afforded myself to take as an adult and I spent half of it hoping something nasty wasn't done to my food! P.S. the intercom in our room did not work so we had to run to the door and stand in the hallway to hear announcements! Read Less
2 Helpful Votes
Sail Date: September 2015
WE have cruised nearly all the ships owned by Carnival. This is our 22nd year of cruising Carnival. It all started when we went to casino. The stench was so bad that 200 feet from casino the smell was overpowering. The stink could be ... Read More
WE have cruised nearly all the ships owned by Carnival. This is our 22nd year of cruising Carnival. It all started when we went to casino. The stench was so bad that 200 feet from casino the smell was overpowering. The stink could be smelled on decks above and below the casino. I complained to Miami. My point was to them that why should 5% of the population ruin the cruise for 95%??? Their asinine point was people who like to smoke like to gamble. The sewer smell was on the aft portion of deck 8 and 7. It smelled absolutely like overflowing sewer. This complaint was raised several times with no results. Food was horrible!!! After two days all tasted the same. Desserts looked good but no matter what you ate tasted the same. Employees were extremely nice. Read Less
Sail Date: September 2015
We spent 7 days on the Dream and had to endure sewer gasses all week. Three out of the 7 nights I woke up nauseated by the oder. We told our Stuart about it and his answer was to sleep with the balcony door open. I called guest services ... Read More
We spent 7 days on the Dream and had to endure sewer gasses all week. Three out of the 7 nights I woke up nauseated by the oder. We told our Stuart about it and his answer was to sleep with the balcony door open. I called guest services and they sent us a fan to have circulate the air. I complained 3 times. They did acknowledge they had a problem and thought they had other fixed, but it wasn't. We ended up getting a 15% onboard credit and 10% off a future cruise. They also said we needed to call corporate. Some are calling and getting an additional 5%. That depends on who you get a hold of because others are not getting any additional. I haven't even mentioned how nasty the boat was. Our curtains in our room had dried food on them, cigarette burns and black grease on them. Our comforter had a stain of what appeared to be old blood and the floors in the room and hallways are terribly stained and the pool was closed for 2 days. Other couples had rooms that would not cool any less than 78 degrees. They were told to take the vent off to get more air. This ship needs to be dry docked and repaired. The best part of it was the nice crew. I hope the terrible condition of the ship does not reflect on them. They were all great! Read Less
2 Helpful Votes
Sail Date: May 2015
I was Sooooooooo excited to go on my first cruise:) And left disappointed and confused why this is all this rave about cruises. The food was so terrible, that I was on Pep-to Bismol night 2. For the breakfast buffet, they pulled ham out of ... Read More
I was Sooooooooo excited to go on my first cruise:) And left disappointed and confused why this is all this rave about cruises. The food was so terrible, that I was on Pep-to Bismol night 2. For the breakfast buffet, they pulled ham out of a water bucket...UGH! The best food I had was an omelet, hot dog, and the Steakhouse (which the Steakhouse was incredibly SLOW even with a reservation)! Night three I felt like I had a rock in my stomach and couldn't eat anything for the next 2 days. Then I though I would try the deli, thinking maybe that would be ok...I couldn't eat it. The Deli gave a a slab of cheese that you could pick up and it wobbled with warm bread (I took one bight and about upchucked. The servers were rude, which shocked me...I was always told the service was great! I love stand-up comedy, so we went to a couple of shows. However, we walked out not even 10 minutes in because they were horrible. I didn't even get a good laugh out. Except for one, who was an amazing funny Hispanic guy. The ship only has 2 pools which are SMALL...and I mean SMALL!!! I went to have a beer and relax in the pool, a bunch of kids start splashing around (no problem), but I want to relax so I go to the other side of the boat "thinking that it must be the side with just adults"...NOPE! So, there is NO adult only pool area! So, I was in a pool for 20 minutes on they entire cruise. If you wanted adult only area, you had to go to a small upper deck with nothing but chairs. The Ports were NICE! Really enjoyed they Excursions, but every time on the way back in all I could think is "Oh god, I have to get back on that ship". There are hidden fees as well, which no one tells you from the Casino to Drinks! I spent a grand in the casino (made not a DIME)...the casino sent me COOKIES! Really, Cookies? WTH! After spending a crap ton for the cruise and getting charged a crap ton while on it...I cannot believe that was my vacation! I don't feel relaxed, I feel jipped! All my co-workers are telling me to try Royal or Norwegian before I say NO to cruises, supposedly they are suppose to be way better...I think I am to scorned though. The one night I just really wanted to get away, I did go up to the Serenity deck to sit in the Hot-tub and stair at the stars. There was a 17 year old kid in there drunk with a bucket of beers behind his heading blabbing about how this was his 12th cruise with mommy and daddy! I thought it was adults ONLY...and how in the hell does a 17 year old get a bucket of beers? So, needless to say after having to listen to annoying crap...I got out 10 minutes later! Pros: Cabin was nice (and so was our cabin attendant), and the shows (in the main room) pretty good! Read Less
Sail Date: October 2014
This is by far the worst vacation I've ever taken for three main reasons: 1.) The food was absolutely horrible. I literally cringed every time I went to eat. The best part of going to a port of call was to get a descent meal! ... Read More
This is by far the worst vacation I've ever taken for three main reasons: 1.) The food was absolutely horrible. I literally cringed every time I went to eat. The best part of going to a port of call was to get a descent meal! I'd try to compare the food to a major restaurant chain, but I've never been to a restaurant that had food this bad. 2.) The hidden fees are ridiculous! The crew will leave you literature on what is appropriate to tip the house keeping staff. What they won't tell you is that they will automatically add gratuity to your bill at 3am in the morning a night or two into your cruise. So if you'd already been tipping the staff you'd essentially tip double the amount without knowing it. And the fees aren't cheap! For our 7 day cruise it was around $168 dollars! 3.) What they call gratuity is actually just another fee! Someone needs to give carnival a dictionary and tell them to look up the definition of gratuity! They seem to think that their staff is entitled to 15% regardless of the quality of the service that they provide! Gratuity is supposed to be something extra decided upon by the CUSTOMER to reward a employee when they provide good service! It's NOT something you're entitled too! I will never cruise again! You couldn't pay me to take another cruise! It wasn't a vacation! It was a PUNISHMENT!   Read Less
Sail Date: February 2014
The ship is ok but not our favorite. The design is not that good. Because they want so many rooms. they give up on amenities some. Not much retail space. Start with the gym. It is in front like others, but they put the treadmills on the ... Read More
The ship is ok but not our favorite. The design is not that good. Because they want so many rooms. they give up on amenities some. Not much retail space. Start with the gym. It is in front like others, but they put the treadmills on the side and your view is a blind and the floor. If you want to see out you have to bend down. They put ski machines (which few use) in front with the view. There are only a few gym type machines. The gym is also cut up so you only see part of it at a time. I know folks don't go there to work out but some of us do while we are there. Our room was good for inside and the room staff was great. We were on 9 and just below the Gathering Buffet. Speaking of which, the food was just adequate there and the coffee is terrible in the morning. (Bitter and strong) On RC ships they have different food at each line, but here it is all the same and not very good at all. The only thing good were the eggs cooked to order. Bacon was very greasy and other things just did not have much taste. The only other good things were the WOK but you had to wait in line for it. Also, on Friday we went upstairs to the Pasta House and it is GREAT. So much better. Overall, I would way Dream has the worst buffet we have had anywhere.( Also, I have to say the pizza is the best on any ship.) Maybe, you should eat it instead of the buffet. Also,, the dining room was very good. (Not the best) Usually the food was better than the Gathering but it takes a long time in the dining room. (At least one and a half hours) The staff was very good! The ship itself is cut up but easy to find your way. For this big a ship there were not many lines. (A few once in awhile) The entertainment was poor. (From the single acts all over the ship to the Encore.) The dancers were good but the lead singers were not that good. The lead girl singer is loud for sure and the male needs another male lead to break it up. They have much better entertainment on RC overall. The Entertainment Director (Henney) tries his heart out but is not a natural. (But few are) He is likeable. They have many people taking pictures everywhere. The are the worst photo people I have seen and will not listen to you so don't waste your breath. They think they know everything and take terrible pictures in my opinion. We finally bought one out of many. (By the way photo people, men putting their thumb on their chin is not natural and why would married people want a single pose?) Where did these people learn? The out door things were good. It is the first ship with enough chairs! Parking was very expensive! I think $120 or $140 in the garage. Yea, we paid to be close but seriously that is way too much. We will not sail out of Canaveral again. Getting on the ship and getting off was easy. The only line was getting off and that is because the government is involved. We met lots of very nice people on the ship from everywhere! Our agent said we would get a $50 on board credit (VA) but Carnival did NOT honor it. They said we had booked less than 30 days prior and it was not valid. This may be our agents mistake and we will get to the bottom of it this week. Maybe it is better to deal directly with the ship line since agents don't really care or know that much. Overall, I would give this ship a 5 out of ten when you compare it to other lines and ships. Sorry, but that is the way it is. In spite of our gripes, we had a good time. Don and Karen Read Less
Sail Date: January 2014
I was not pleased with this cruise at all. Even the Carnival passenger terminal is a horror. Unlike the other terminals where you are let off near the entrance, you have to be let out in a parking lot and then carry your luggage through a ... Read More
I was not pleased with this cruise at all. Even the Carnival passenger terminal is a horror. Unlike the other terminals where you are let off near the entrance, you have to be let out in a parking lot and then carry your luggage through a tunnel and cross a road before you even enter the building. Then the fun begins as you need to do a lot, and I mean A LOT of walking until you are checked in and then board the ship. In comparison, the Royal Caribbean terminal is like rolling out of your vehicle onto the ship! I had a category 4G inside cabin on Vista Deck (9). My 1A inside on Splendor was a lot more spacious and had a better layout. It only had 1 twin bed instead of 2 but the extra room I gained by not having it was a bonus. Plus that cabin had a better design for the closets. I had hardly any room in my 4G. Not even room for a chair (just a stool underneath the vanity/desk). My last few Royal Caribbean cruises offered up a better layout for an inside. The dining service and food were awful. More often than not the food arrived cold. Service in the dining room was poor too (it took 45 minutes to get my brunch order right one morning) but I suspect that has to do with overworking the staff. They don't even bother to introduce themselves and there doesn't seem to be time for a friendly word here and there. When the food arrived cold I'd wait 5-10 minutes before the waiter would re-appear and then another 5-10 minutes to get the replacement. The line for My Time dining was ridiculously long. I immediately requested a change to traditional so I knew that I wouldn't be waiting 40 minutes when I arrive to the dining room to be seated. Good thing too as the following evening a line already formed at 5:10 pm when the MyTime dining room doesn't open until 5:45 pm. It seemed more like Boot Camp with the line-ups for grub than a relaxing cruise. The dining room layouts are ridiculously cramped. The 2nd level of the aft dining room has booths on either side of the aisle and then a series of two-tops running down the middle. The waiters must navigate with trays of food in between and seated at a two-top gets very annoying as this goes on constantly. Another crowded area is the Promenade where photographers set up backdrops in what should be seating for the guests. To make matters worse, the photographers then block the aisle. But this is all in the name of revenue for Carnival so they most likely prefer this inconvenience to the passengers. The ship was supposed to be an improvement on the design of the Splendor but it seemed a lot more crowded than the Splendor. There is one less swimming pool than on their Conquest class ships. I'm talking about the one outside the Spa (or perhaps it's one deck below the Spa). Plus, what is an adults only pool in the aft of the Splendor is not on the Dream so you have to deal with kids constantly jumping in as the staff ignores the pool altogether. No Smoking signage does not exist. Apparently Carnival feels placing the no smoking policy in the daily bulletin is enough despite the fact that I'm betting most people don't bother to read it and those who do will probably not commit it to memory or even figure out what is meant by port and starboard side. How hard is it for them to post a "No Smoking" symbol? Since it does not generate revenue Carnival most likely doesn't care. My cabin steward was amazing and he's one of the only crew members who exceeded my expectations. If you're looking for peace and quiet on this ship, rots of ruck! There is the Serenity area but it is adjacent to the midship pool area with its giant video screen which is constantly blasting music. On the day the aft pool was closed down for repair I had not choice but to swim in this area. Good thing I had silicone ear plugs with me so I was able to turn the music down in my head, at least. On a port day when everyone was off the ship I tried the stir fry and found it very disappointing. No flavor at all. Most days I went to Pasta Bella for lunch. It wasn't crowded until the final sea day. I also found out I could get a Caesar salad with garlic shrimp added. You can do likewise with grilled chicken. But whoever heard of baked lasagna without ricotta cheese? The live music I heard on the ship was okay but nothing to go wild about. I didn't bother with the shows or the comedy club since I was on the Splendor in December and felt I had my fill of that. I would have to say that Shannon who hosts some of the shows and sings is a lovely young lady and extremely personable. Didn't feel the same way about the cruise director. In conclusion, if you like waiting in lines, crowds of noisy people and mediocre food served cold then this is the ship for you. As for me, this was my first and last time on this tub. Even with the great deals Carnival is giving single passengers this day, it's not worth the money if you're not going to have a good time.   Read Less
Sail Date: December 2013
Port Canaveral is a joke... lines, lines & more lines, slow, slow, slow, no shelter from the elements. That should have given us a clue what the rest of the trip would be like. Carnival Dream (supposedly the newest ship in Carnivals ... Read More
Port Canaveral is a joke... lines, lines & more lines, slow, slow, slow, no shelter from the elements. That should have given us a clue what the rest of the trip would be like. Carnival Dream (supposedly the newest ship in Carnivals fleet) leaves MUCH to be desired. Instantly on our 9th deck balcony stateroom the smell of sewer,... even in the hall. Told the steward on the floor. Nothing resolved with that. Continued to dining room and was surprised to see hamburgers & fried chicken on the menu (is this fine dining?) The meal was average at best. Compared to our first 2 cruises with Carnival this one was terrible. Got back to the cabin, more smell covered with a perfumed air freshener. Called the front desk. Had to argue with them that they needed to come up and smell for themselves that it was uninhabitable. Waited and waited for someone in authority ("no supervisor on duty") Really? we just embarked! Through the next several days until Tuesday we had to call down to the desk to have the room "ionized" several times a day and could not be in the cabin. The first 2 nights we were relocated to an inside cabin across the hall so we could sleep without odors. Our belongings stayed in the smelly room. You guessed it, now the clothes stink. I was ill the first 2 days and could barely eat since the smell lingered. My husband took over from there and spoke directly with a supervisor who informed us it was not necessary to call them anymore, they would automatically 'freshen' the room a few times a day. We find out when you call them, the complaints are documented, so corporate is advised. The 3rd day we not only had sewer smell... there was an odor of electrical burn coming from the overhead air conditioning vent. This alarmed us & prompted another call which they responded to after 45 minutes. They took most of that day trying to figure it out and eventually said there was no danger, all electrical was running without issue, except the air conditioning was only cooling the air to 72 degrees and the fan wouldn't run as high. We were told there were no other balcony cabins available (full ship). After discussing the issues with platinum cruisers who had many more visits on the Dream, we were told that this ship has had odor issues from day one (2009). One Carnival rep told us that the room was not supposed to be rented out because of the odors. We were offered a 20% refund from the supervisor, we objected saying it was not acceptable because half of our cruise was ruined due to the issues. She said that is all she was authorized to provide & we could deal with corporate and our travel agent on our return home. Read Less
Sail Date: December 2013
Everything was rock bottom class on this cruise with two exceptions; the cabin lady and the $35/each steak house. The balcony assignment was overlooking the dance floor of the deck below and an elevated hot tub was directly outside our ... Read More
Everything was rock bottom class on this cruise with two exceptions; the cabin lady and the $35/each steak house. The balcony assignment was overlooking the dance floor of the deck below and an elevated hot tub was directly outside our cabin. After threating to invoice their now money back policy we were finally moved to another adequate cabin and wow, it was actually overlooking the ocean. Food in the main restaurant was good, however the buffet fodder was slop. There was always a struggle to find a place to sit at the buffet area. We could not find the pizza place open late at night as advertised. The stops in Roatan and Belieze consisted of very small fenced in areas with the usual stores. We were warned not to got outside the fenced in areas alone or after dark. I wonder why they even bother to stop at places that are not safe. A sit down breakfast was only available to the first and last day of the cruise. The waiters must be in training here, because they always got the order wrong and didn't seem to care about their service. The crowning bows were on the final debarking morning of the trip. We were served powered eggs instead of the real McCoy for breakfast in the dining room. We still can't believe that happened on a cruise. The second issue was an hour long wait on our feet in serpentine lines to get to the three customs agents that were there. Can you imagine 4,000 people trying to get through those lines. Yes, that included the elderly and folks with small children. It was poorly managed. Carnival has lost their edge. Sure they are the cheapest, but the service is horrible. Read Less
Sail Date: December 2013
Our entire family ( 23 of us-age 1-78) had been looking forward to what would be our last trip together what with health issues, babies and college in all of our futures. My parents gave all of their children and grandchildren an all ... Read More
Our entire family ( 23 of us-age 1-78) had been looking forward to what would be our last trip together what with health issues, babies and college in all of our futures. My parents gave all of their children and grandchildren an all expense paid trip on the Carnival Dream. We had all had positive experiences on previous cruises including the Carnival Dream and my mom was about to embark on her 38th cruise. We were especially excited as it would be during the Christmas Holiday ( Dec 28-Jan 4)and we were assured that this would be everything we had hoped for and more. High expectations-maybe- but we had the past experience to build off of- nothing prepared us for the ultimate family disaster. We find out right away, that even though we had booked the cruise 11 months in advance, they were unable to seat us together. With some persuasion and work, we were placed in the general vicinity -across the hall from each other at 3 tables- but not in any position to talk or visit. While service was fine the first night we were informed that one of the waiters was no longer available and this would impact service- which it most certainly did. Our family was seated for early service in the Scarlet Room and waited about 90 minutes each night to be served. We were still trying to finish eating when the next group was waiting to be seated. Often we left without finishing or having dessert. On numerous occasions the food that was served was undercooked( both chicken and beef) and cold and we ended up going elsewhere to eat since time at our seating had run out. The waiters were always pleasant but were unable to service so many people at the same time while short staffed.. Interesting note, the babies age 1 and 2 paid full price for the cruise but the parents had to supply the food for the infant as Carnival does not provide any special meals for the little ones. That meant packing as much as they could and sending someone off of the ship later to purchase more baby food. As a whole, the shows were a disappointment and seemed amateurish. Surprising since they were quite good the last time we cruised on the Dream. By the second night, we had family members that were unwell with GI problems and we originally thought this was related to the movement of the ship. We quickly realized that it was something more when by the 3rd night several more people were bedridden. By Jan 31st, 18 of our 23 people were very ill, unable to keep food down and unable to leave their beds and rooms. Those of us who were able, took the others down to the Medical Center where we waited in line with all of the other sick passengers. Here family members were all diagnosed with the same illness and given medication for diarrhea and vomiting. Those who were seen were then quarantined until they recovered and were released by the medical staff. The staff told us that the illness was rampant through the ship and that they were unable to close the medical bay because of all of the sick people. This spreading illness was obvious to those of us who could still go to the dinning room as countless tables in the dining area were empty.( We spoke to several of them later and they said they too were ill) Those ill in our family ranged from moderately to severely ill) This hit my brother and his family especially hard. The babies( age 1,2, and 6) were ill and confined to their rooms for 4 days along with their ill mother and their father who was so ill he had to be taken to the medical bay twice in a wheel chair as he was unable to stand independently and was incoherent from severe dehydration. He received 4 liters of fluid and never fully recovered during the trip. All of the 18 that were seen were told to take a clear liquid diet. I called room service in an attempt to provide clear liquids to all of my family members. Room service informed me that they did not provide a clear liquid diet and I would need to find it elsewhere. I explained that this was not an option as they were all confined to a room and with my broken leg, just providing tea and water was tricky- by the way- in the eating area, I asked to borrow a tray from the stack at the service station and I was denied- only available to wait staff. I explained about all of the sick family members I was trying to take care of and he handed me a plate to balance cups on. This happened at 2 different stations when I tried to borrow a tray. There was no clear liquids available anywhere in the eating area or room service, so my son and I carted plates of jello and tea to 9 different state rooms. I ordered water bottles and clear soda for each room and was told that they would be charged to every room even tho room service was unable to provide the liquid diet prescribed by the medical staff. We were told that in compensation the sick individual could watch movies for free except that only 2 rooms had a TV that allowed this and then they were charged anyway. My son slept on deck with other friends, to avoid getting sick. I spoke to customer service who informed me that there was nothing that could be done about the clear liquid diets but if we purchased the soda package then the individuals would be able to have soda or Gatorade. We spoke to the medical team about the inability to find appropriate food source and they said that it was a surprise to them and they would address it for future cruises. That being said we missed our ports of call since so many were in quarantine, most of the trip our family members were unable to eat any solids and were charged for water and soda.( They missed 4 days of the 7 day cruise- unable to eat or go into ports) The smell of illness throughout the ship was overwhelming. We came across vomit in the hallways and elevators. We noted when we disembarked, all of the rooms that had special markings-presumably for extra cleaning as those in our group who had been in the sick bay- had their rooms tagged with yellow tape. We noted that following the first few days, antiseptic handwash appeared at the dining areas and elevators. They were not there previously tho and should have been. When we disembarked we spoke with some of the personnel and passengers waiting to board and were told that the next group of passengers would board several hours late so that the engine could have maintenance work done. Really? The engine? So what happens next? We all write long letters expressing our disappointment in our experience especially since my parents spent a very large sum of money to provide this trip for the family. We expressed our hopes that Carnival would step up and do the right thing. Carnivals response? "Sorry, hope your next trip with us is better". Seriously? After $30,000, that is the best you can do? None of us will ever cruise with Carnival again, EVER!!! We have heard great things about Disney Cruises. We have noted since our trip, several cruise lines have had issues with the GI bug-Norovirus- and all have stepped forward to take accountability. That is how you run a business. BTW the cabin steward-Alexander- was a gem. The only saving grace. We had rooms 6360,6362,6364,6368,6370.6372,6374,6376,6378,6380 plus 2 more in another hall. Read Less
1 Helpful Vote
Sail Date: November 2013
We just returned from our cruise on the Carnival Dream. To sum it up in one word - TERRIBLE! 1) Food - The portions were very small (thankfully we were able to get seconds) and none of the meals were anywhere near memorable. The dishes ... Read More
We just returned from our cruise on the Carnival Dream. To sum it up in one word - TERRIBLE! 1) Food - The portions were very small (thankfully we were able to get seconds) and none of the meals were anywhere near memorable. The dishes were often cold. We were in the Crimson Dining Room at table 346; the wait staff was wonderful. Originally we had signed-up for Your Time Dining but, on the first night, the line was long and twisted about the deck. We changed to the early seating and had wonderful diner companions for the cruise. 2) Buffet - On several occasions we had to ask that items be refilled. We came back from the beach on Saint Maarten and went straight to the buffet. Many items were empty and we had to ask the staff to refill them. I saw a gentleman dressed in a uniform that made him look important and mentioned our concerns to him. He looked annoyed and said he would look into it. Unfortunately we don't remember his name. That morning we had to hunt for coffee cups. On other occasions we had to hunt for a clean table as there is inadequate staff to bus the tables in a timely manner. 3) After the shows we can get pizza or a sandwich, if we choose, but could not find fruit on the first night and most of the other nights. On the first night we saw a bin of apples behind the buffet and took a couple. After that we made sure to get them during the day and keep them in our room. We shouldn't have to go to those measures. 4) On prior cruises, on sea days, the dining room was open for breakfast and lunch; not just brunch. If we eat breakfast at 9:30, we are not about to eat lunch before the dining room closes at 1:00. 5) Our cabin was #2370. We don't know what was above us on the third deck but items were often dropped and other items dragged across the deck at various times during the night or early morning. It was especially bad this morning. Paint had been splattered, at an earlier time, on the wooden railing, furniture and deck of the balcony. While it did not hinder the use of the balcony, it shows a general lack of care. The cabin steward was very good. 6) After settling in our cabin on the day of departure, I journeyed to the Sports Bar to ask if all the NFL games would be on TV at the bar. I was told they would be. Well the only games were the same ones available on TV in our room. These were the games broadcast by the CBS and Fox affiliates in Miami. Haven't you heard of Direct TV? It would have been nice to sit at the bar, down a few diet drinks as we watched our favorite teams. While I don't cruise to stay in my room and watch TV, it would be nice if we had ESPN on the room TV. (And maybe HBO?) 7) We don't think of shows made up of fellow passengers to be real entertainment. Thankfully, the entertainment at the comedy club was excellent. 8) I don't think that the sugar free desserts were sugar free. I'm diabetic & while I ate normally, my sugar readings were higher than normal. This was our sixth cruise on Carnival and tenth overall. Our prior cruises were very enjoyable and memorable. This one will be memorable for the wrong reasons. It has been four years since we cruised on Carnival and the service has vastly deteriorated. None of our dinner companions nor others that we met at brunch or at other places on the cruise had anything positive to say. Carnival's response is tepid to say the least and, because of their response, we see that there is little chance we will sail on Carnival again. Step up Carnival and give me a reason to sail on your ships again!   Read Less
Sail Date: June 2013
We just returned from our 7 day cruise to the Western Caribbean (Cozumel, Belize, Roatan, and Costa Maya). This was our third Carnival cruise and LAST one! We decided to give Carnival one last try (3rd is the charm – I guess not!). ... Read More
We just returned from our 7 day cruise to the Western Caribbean (Cozumel, Belize, Roatan, and Costa Maya). This was our third Carnival cruise and LAST one! We decided to give Carnival one last try (3rd is the charm – I guess not!). First, we received notification the day prior that embarkation was going to be delayed after 3pm. Not a big deal, since we don’t live far from the port. However, that was a sign that things were not going to run smoothly. Service and food was bad, and the waiting time even worse. I’ve cruised before and enjoyed to have dinner at my own time –big mistake with Carnival Dream. Not only we needed to wait in a long line to get our pagers; we also needed to wait to be seated for an hour. The shortest amount we waited was 40 minutes. So if you dare to book this cruise, select the late seating since having “my time dining” is not worth it! We usually were there by 7 and needed to wait for an hour to get a seat. Simply ridiculous. We were never impressed by the food quality in the restaurants or the buffet. Be ready to make lines everywhere in this cruise; they did a poor job with the design of the common areas with the amount of people they carry. The only good thing this cruise offer is the comedy show, but again be ready to wait in line to get a seat if you are lucky to find one. Also, around the third night after coming back to our room the service staff left our cabin door unlocked! Thankfully, all of our things were intact but that was a sign of lack of attention to details. We called to notify and the response we got was that they were going to notify the manager. No one came to our cabin to make sure all was ok as a follow up. The Carnival Dream didn’t meet our expectations at all and we definitely will NOT going to book a Carnival cruise again. We should have booked with Royal like we have done in the past, big mistake that won’t happen again. The best part of our vacation, was actually when we were off the cruise enjoying the private tours.   Read Less
Sail Date: April 2013
Good Stuff: Transfer from airport to port: 5 stars Laundry service: 5 stars Getting off the ship:5 stars Watching Willy and Gumby: 5 stars Cabin Steward: very accommodating: 5 stars Bad Stuff: Getting on ship.... Idiotic and ... Read More
Good Stuff: Transfer from airport to port: 5 stars Laundry service: 5 stars Getting off the ship:5 stars Watching Willy and Gumby: 5 stars Cabin Steward: very accommodating: 5 stars Bad Stuff: Getting on ship.... Idiotic and disorganized:1 star Drink prices - sky high!: 1 star Dining room staff was pathetic, slow and did not care at all. tiger shrimp looked like product i'd normally throw away: 1star Buffet food is very low quality... Indian food? Looked like vomit. Wtf? : 1 star Buffet areas also very dirty, and had long lines!! Screw the pizza maker zombies too! Ice cream machines always broke, dirty and cones laying all over the place. Hope you don't like ice in your drinks on sea days. By noon the ice was scarce at the drink dispensers... Maybe on purpose so that you can purchase a 9 dollar frozen drink to cool off and/or drown your sorrows ... Who knows? Wi-fi? Take out a second mortgage, buy 9 dollar drinks because it crawls!!!!: 1 star Like seeking diesel fumes in your cabin? The DREAM is for you!!! That's what happens when the Captain has an extra day to get to Costa Maya and steams at 9 knots. The fumes circle back into the cabins... Very nice touch Massimo!!!! Pools: need serious attitude to fight for deck chairs and a spot in the pool Loved seeing shorts and tank tops in the dining room too! That's the type of clientele on the ship... Wally World junkies with a credit card.... Get me outa here Carnival.. Am I dreaming? Conclusion: save your money, dine at Golden Corral, go to a busy Walmart and pump some diesel fumes into your bedroom! Voila! Carnival Dream Read Less
Sail Date: February 2013
I hope we can warn others before it is too late. We are experienced cruisers and have cruised Carnival's other ships (Glory, Victory, Spirit)and NEVER had a bad time until last week on the DREAM. We found the food in the buffet to ... Read More
I hope we can warn others before it is too late. We are experienced cruisers and have cruised Carnival's other ships (Glory, Victory, Spirit)and NEVER had a bad time until last week on the DREAM. We found the food in the buffet to be poor in quality and variety, the entertainment was poor to midland (except for one comic and Bob the Piano Man, who was teriffic), and the most annoying announcements about everything, at least four or more times a day. The lounges were always crowded, as was the pool area, there were lines and waits for everything, kids ran around unsupervised, and the romantic, high end feeling of cruising was nowhere to be found. At one point we were without flushable toilets for over 3 hours, our cabin steward was ok, but not overly friendly, or readily available. Room Service was a joke. We were told that it would be a minimum of 45 minutes to 1 hour for any room service at any time. In fairness, there were some good points on the cruise. Our Matre'd, headwaiter, and staff were excellent (8:15 seating) and the food was excellent. Customer service was friendly, helpful and overall rates an A. The ship was beautiful. We had been to all three ports and enjoy them all, so that was not a problem. Overall the best way to describe our experience on the DREAM.... IT WAS A NIGHTMARE, and we like to sleep at night! Read Less
Sail Date: November 2012
This was the worst experience of my life. I went to help my brother recuperate from a 3 month coma. The room was like an electricians workshop, I requested single beds, the room had a double, I was told to pull them apart, I slep tha ... Read More
This was the worst experience of my life. I went to help my brother recuperate from a 3 month coma. The room was like an electricians workshop, I requested single beds, the room had a double, I was told to pull them apart, I slep tha night with no bed linen. My luggage got lost only to appear after we had left port, as. Was going to get off. Guest services did not want to know any problems and where obstructive. I asked for a room my the lifts, they gave me a room furthest away possible I was screamed at by the matre'd when I asked if I could change from 8pm sitting due to medical reasons. I lived sandwiches, my brother was admitted to the hospital as he did not get appropriate meals It took my brother 20 minutes to get into a lift as other passengers would not let him in with his wheelchair Asked excursion for disabled friendly trips, they haven't got a clue as disabled friendly to them is not taking a wheelchair, walking 3 miles and climbing 200 stairs Prison would have been easier. They got the money and slotted us into a class system, and we where on the poor side as we were on the wrong coloured floor. On return. Have complained, they are not interested a all Read Less
Sail Date: September 2012
This was my 9th cruise and 6th on Carnival. In the past we have always loved this cruise line until this past cruise. Long lines like cattle to embark then you are given a zone number to sit down and wait till your zone is called out to ... Read More
This was my 9th cruise and 6th on Carnival. In the past we have always loved this cruise line until this past cruise. Long lines like cattle to embark then you are given a zone number to sit down and wait till your zone is called out to get on the ship. We got zone 5 and they were calling zone 23. I think they went up to the 40's. So imagine the wait. Once on board we went to our room. First time with a balcony. It was nice until the smokers next door came out onto their balconies. We could only turn out TV on with no changing channels for 3 days until we told our cabin steward. Two mornings we awoke with the AC not working. Then on formal night our room key would not open our door to get ready for that night. Phones did not work on the floors next to elevators.When we found a cabin steward he told us he couldn't help us and we had to go to Guest services for help. Lines were always 15 to 20 people in line at guest services for issues. All we heard was " we have been in dry dock for 2 weeks". No apologies just that excuse for all the problems. After 2 hrs security came down to our floor, we had to show them our drivers license and finally let into our room.battery needed replaced in door. Anytime dining came with A hour wait to be seated first few nights and 2 1/2 hrs for all the entrees with long waits between dishes. No personality with dining staff until we changed tables for different staff. Then another day we got locked out of our safe, needed help again. Guest services left a lot to be desired as far as compassion and apologys. 3 working the desk with long wait time. Lines to eat on Lidi deck were always slow and long. Sometimes by the time you got up to the food they shut the line down. Only 1 midnight buffet entire cruise. And not many happy smiling faces. Internet time was crazy expensive and slow as a turtle. I had read negative comments after booking the cruise but didn't Tell husband. He figured it out soon enough. Very disappointed with this cruise!!!! Read Less
Sail Date: August 2012
This was the worst cruise ever, here is our personal story. We bought a cruise for $3,600.00 for 4 people, 2 children, and 2 adults, going to Cozumel, Belize, Honduras, and Costa Maya. They call it the “Exotic Western Caribbean ... Read More
This was the worst cruise ever, here is our personal story. We bought a cruise for $3,600.00 for 4 people, 2 children, and 2 adults, going to Cozumel, Belize, Honduras, and Costa Maya. They call it the “Exotic Western Caribbean Cruise”. We knew Tropical Storm Ernesto was out there and called the cruise line the day before to find out what the plan was. Nothing had changed, still going to all these places. We already knew that the Disney Cruise changed their itinerary to the eastern Caribbean cruise, but were told ours is still fine, no problems. On Monday we got to Cozumel, standing at the pier for our first excursion.....half of them were cancelled.....nice way to let us know.....so we had to decide instantly what else to do and decided to go on some nonexistent ruins trip with beach break (terrible beach). But we still took it in stride and weren't upset nor worried, but getting back to the ship is where it all started. We were told by a crewmember that our next stop would be Progreso, Mexico. Still sounds ok at that point, then we asked where next, and the answer was FREEPORT then NASSAU. Really? We live right in Florida, own our own boat, go there all the time, LIVED in the Bahamas for 10 years and most important: cruises to go to the Bahamas are 75% less of what we paid. On the way to the service desk the anouncement about the trip change was made. We stood in a long line, which started a whole lot of standing in line to get answers and help, because you can’t talk to anybody. The front desk people have to write emails to somebody in Miami, wait for answers etc. Takes forever and they hide very well behind the front desk staff!!!Their "help and solution" was to dump us in Mexico on our own, have to make our own hotel and transportation arrangements to the airport, no flights that day....so we decided to wait until Freeport and do this short hop from there to the mainland. Turned out it would have been a 12 hour trip back home via Miami, and also having to make our own transportation arrangements (fortune in taxi costs)to get back to our car which was parked at the port. They offered us a refund for these two days but it wasn’t even close of what theses days cost us. Loosing that much money and a 12 hour trip for a couple of miles didn’t really give us much choice but to stay. So we asked them to do at least do something for our children who were already disappointed, and get them a pass to Atlantis waterpark. But Oh no, they wouldn’t do that!!! I forgot to mention, there were NO excursions available in Freeport, so we hired a taxi to go to Paradise Cove, recommended by the ship, just to get ripped off some more, no space, paid full day for equipment for just a couple of hours. But that’s normal for the Bahamas. Our “Exotic Caribbean Cruise” turned into a cheap Bahamas Cruise, but for the same price. We called to talk to them repeatedly and they don’t care at all. They said if enough people of the cruise complained they would do something. We never heard from them. And we know for a fact that most people on this ship did not appreciate the value they got for the price. We disputed with our credit card company the difference of a 4 night Bahamas Cruise (same time in 2013, actually more expensive than in 2012)and the cruise we paid for. It was a long process, but Carnival didn't help at all. Without explanation they kept returning it to the credit card company until we gave up. We considered suing them, but a lot happened to them in the meantime and who needs that headache anyway? The part where they wanted us to leave the ship with to children in Mexico and find our own way, is not just completely ridiculous but would have been very dangerous to us and shows Carnival does not care about their passengers at all. Most Americans have one big vacation a year, this was supposed to be ours, it was just stressful and terrible, and we hated it. I know that a lot of people felt the same way and we just hope enough people read this and also express their disappointment with Carnival. It wasn’t the itinerary change, we understand that, it was that nobody cared and they did not deliver even close the value of what we paid. Any ports would have been better than the Bahamas.   Read Less
Sail Date: August 2012
My wife and I decided that for our 20th and my parents 50th Wedding Anniversaries we would all take a cruise with our children (ages 13,16). I searched and found a cruise I really liked, the Western Caribbean sailing on the Carnival Dream ... Read More
My wife and I decided that for our 20th and my parents 50th Wedding Anniversaries we would all take a cruise with our children (ages 13,16). I searched and found a cruise I really liked, the Western Caribbean sailing on the Carnival Dream August 4, 2012. I picked this cruise because of the stops in Roatan Honduras, Costa Maya, and Belize. My wife reseached these ports and excursion in these ports, mainly because we had been to Nassau and Freeport and vowed never to return, or so we thought. We had booked excursion to go cave tubing in Belize and a private all day snorkeling trip in Roatan. We watched the track of Ernesto while prepping for the trip. On the Friday before sailing on Saturday it was obvious to me that we needed to be rerouted. Watched for information from Carnival, called them, nope, everything was as scheduled. Checked with them again Saturday morning, everything as scheduled. After our first port of call in Cozumel we got back on board to the news we were being rerouted. In Carnival's defense, it was absolutely necessary for us to be rerouted. I was not surprised that people complained they rerouted when we learned of the ports we would be visiting. Any ports would have been better than Progresso, Nassau, and Freeport. Lets see Galveston, Key West, Jamiamca, St. Martin, St. Thomas, St. Croix, Turks and Cacicos, hell New Jersey would have been better and probably safer than the three ports choosen be Carnival. What I lost with the rerouting was the chance to intro my kids to cave tubing and snorkeling. This may have been the last chance to do this type of trip with my kids and more than likely it is the first and last time my parents will ever go on a cruise. It was like getting drunk in Cozumel and then waking up shanghaied on the Carnival Nightmare. Progresso looked like a war zone, if you did not have a booked excursion you wasted your time taking the free bus ride into town, should have stayed on the boat. Freeport, was just like we remembered it, a nasty industrial wasteland in the Bahamas. We went to the beach but there was debris in the water and they wanted to charge $10 to use a lawn chair. So we ended up doing a little shopping and returning early to the Carnival Nightmare. When we reached Nassau it was very rainy so excursions and Atlantis were out of the question. So you think lets go shopping again, oh but wait in Carnival's infinite wisdom they had 4 cruise ship descend upon this port on the same day so shopping was like going to the mall the day after Thanksgiving, we returned again early to the ship. My other complaint was just with the food service. They advertise a sushi bar but you can get better sushi at an $8 all you can eat Chinese restaurant. There was only bland rolls and the "nigiri" looked like ground hamburger and the sushi bar was only opened about 2 hours a day. In the dining room food was normally lukewarm, drink glasses not refilled in a timely fashion, etc. The buffets were cold and repetitive. The room steward was excellent and took great care of us, and the crew was friendly. The room was very nice. A TIP TO ANYONE GOING ON A CRUISE TAKE A POWER STRIP, there was only 1 outlet in the room, that includes the bathroom. Think about it, phones, cameras, ipods, radios, and of course curling irons. We enjoyed the Adult Only "Serenity" section of the deck - the chairs were cushioned better. The pizza was nasty, the Mongolian grill and deli were pretty good but the lines were normally very long. The entertainment was like like watching an 80s variety show every night, boring singing and dancing. We didn't make the comedy club 3 times and enjoyed these shows and they did have a family show which was nice, but in order to go we had to skip dinner and go to the cold nasty buffet. Read Less
Sail Date: August 2012
We were generally disappointed with our cruise. The overall attitude of the crew seemed bland and complacent. They did their jobs -- made the drinks, served our food and made the towel animals but we never felt like anyone was making an ... Read More
We were generally disappointed with our cruise. The overall attitude of the crew seemed bland and complacent. They did their jobs -- made the drinks, served our food and made the towel animals but we never felt like anyone was making an effort above and beyond. I think in this case it starts at the top. On past cruises every day the captain would come on the ship intercom to make his daily announcements with a great deal of personality, as if they really enjoyed their job. That attitude was then shared with the entire staff. The captain on the Dream would come on every day and methodically relay basic information (location, heading, speed, weather) in a very unenthusiastic monotone voice. And again the attitude of the captain seemed to carry through the staff. We seldom got more than a forced smile from anyone. So here's our lengthy review broken down into sections. Hurricane Ernesto Before we left Port Canaveral every weather forecast agreed that the hurricane would make landfall between Belize and Cozumel late Monday. Carnival decided to sail us to Cozumel anyway. (The Disney Fantasy left right behind us and changed their itinerary immediately to go to the Eastern Caribbean.) After Cozumel, Carnival sent us to Progreso which is due west of Cozumel. Of course west is the direction the storm was moving. When we left Progreso we sailed through the north edge of the hurricane overnight. It was ridiculously rough. Many crew we talked to told us it was the roughest seas they ever sailed through. There was absolutely no reason for Carnival to sail us toward the projected path of a hurricane and then keep us in the area. I have contacted Carnival and the only response I received was "sorry but weather happens". Based on their response we will never sail Carnival again. Ship - the good. The Waterworks section is fantastic and the kids loved it. We spent hours there. Our 4-year old son also loved Camp Carnival. Each day he couldn't wait for us to read him the schedule so he could decide which activities to go to. It was truly the highlight of the cruise for us. We stayed on Deck 6 Aft and found it very easy to navigate around the ship from there, as long as you're willing to do stairs! The BBQ on the Lanai was great, best food on the ship. We went to one show in the main theater and it was very good. The Lanai on the Promenade deck was generally a peaceful place to hang out and it's a good way to get from one end of the ship to the other. Ship -- the bad. Who decided to build a ship for 3600+ passengers with only two small pools? By about 9am every day the pools were literally standing room only, and usually full of kids. Since there is no adults-only pool on this ship, adults had little chance to get in. The elevators, just take the stairs and enjoy the exercise. The Gathering is ridiculous. It's like eating in a high school cafeteria with an ice skating rink for a floor. Absolute chaos, long lines, not enough staff to keep tables clean. We avoided it after one visit. In general the ship is understaffed, case in point the pizza bar. We went one night around 9pm. There was one guy literally running between the pizza oven and the counter trying to make and serve the pizzas. And if you pay attention to only one thing in this review make it this -- there are several areas on this ship where the floors/decks are dangerously slippery. The Gathering is terrible but the worst is the deck around the Waterworks. You will see people slip and fall all day. Be warned and don't let it be you or your kid. Staff I already mentioned the attitude so how about the service? About the same. Our cabin steward was not very good. He did a fine job of making up the room but basic requests went unfulfilled for days. We kept asking for beach towels from the start. When we came back to our cabin after our last excursion he was proud to point out that he put beach towels in our room. My sister had her 6-year old son with her and didn't have a child sized life preserver. She asked him every day and he never brought it. (we found one in another room for him but didn't tell the steward just to see if he would ever bring it). Our waiter and his assistants were adequate. The addressed us by name and learned what we liked but it felt very rehearsed this time. Their attitudes noticeably changed on the next to the last day when they start looking for extra tips. This was also the only time we saw the matre d, on tip day. Food/Drinks We had room service deliver coffee and fruit each morning at 7am as our alarm clock. Nice to start the day with a cup of coffee on the balcony. We ate in the Scarlett dining room for breakfast every day. The food was generally good, the service was decent. For lunch we were either on excursions or had room service. At dinner our large group was seated upstairs in the Scarlett all the way in a back corner. It was great for us with a couple of young boys. But our food was slow in arriving and generally lukewarm. I'm not sure if it was the location or not. Despite being lukewarm we thought the food in the dining room was very good. When we got sushi at Wasabi it was very good. Specialty coffees at the coffee bar were very good and cheaper than Starbucks. All the mixed drinks we had were good. Biggest complaint for us was that our son is picky and only eats grilled cheese or chicken nuggets. The only way to get grilled cheese is room service, they won't serve it in the dining room. The chicken nuggets they served in the dining room looked they spent the entire week under a heat lamp, kept getting drier and harder every day. Room We were in 6465 which is the last regular standard balcony toward the back on the starboard side. The rest of our group had rooms behind us, wrapping around the corner. It worked out great. The first night at around 8pm there was ridiculously loud music below us. At almost 9:30 I was getting ready to go to Guest Services and punch someone when it suddenly stopped. Never heard it again the rest of the cruise. The room itself was a standard cruise room. Like I said the location was great. Down two flights of stairs to the Scarlett. Up four flights to the Aft pool/bar. Down one to the Promenade Deck. Ports/Excursions Cozumel, we had a great time. We had 11 in our group here so we just hired a van to drive us around. Went back to some beaches, the tequila factory and his favorite local restaurant. Progreso, ugh! We weren't told until 6pm the night before that we were diverting here. My wife and I opted to stay on with our son. Apparently we made the right choice. Descriptions I heard -- filthy, rat traps everywhere, heavily armed military patrolling, pushy (literally pushing) locals trying to sell crap. Maybe with some notice and time to plan an excursion it would be a decent port but from what I heard/saw Carnival should not be stopping here. Freeport, we walked off the ship and just found a company to take us on a glass bottom boat ride. We ended up with Lucaya Motorsports. Boat ride was okay, very rough. Afterward they told us we could go across the street to a resort, Taino Beach, for free. It was a nice beach and they have a really cool lazy river pool with a swim up bar. Definitely recommend it. Nassau, we booked a deal with the Hilton to have access to their beach for $50/person with a $30/person resort credit for food/drink. Really nice beach, easy walk from the ship. Another thumbs up. Embarkation/Debarkation Nothing but positives to say. We flew into Orlando landing at 9:25am. Met our shuttle van and headed toward Port Canveral. We had him stop at a Publix near the port so we could all get our allotted bottle of wine. We waited in a short line, maybe 5 minutes to get through the first security checkpoint. After that we walked straight to a check-in counter and then onto the ship. We were on the ship at 11:45. Getting off was simple as well although the pickup area for the non-Carnival shuttles is really chaotic. In the end we felt like okay we did the big/ginormous ship thing so we don't ever have to do it again. It's back to mid-size ships for us. I sailed on the Legend a couple of years ago and it had all the same amenities. Read Less
Sail Date: July 2012
this is the first review i have done here, but a long term seasoned cruiser, this was my 15th. What you might find interesting is my last 3 have been on carnival, previous on the valor and glory. Both are the previous class of ships in ... Read More
this is the first review i have done here, but a long term seasoned cruiser, this was my 15th. What you might find interesting is my last 3 have been on carnival, previous on the valor and glory. Both are the previous class of ships in just under 3000 passengers--with the new dream class 3600+. my only guess is moving to the larger size has created a ship not remotely close in almost any way in quality of experience. First the only good news all 3 share. Vs other cruise lines, the suite room price and size is really superior, lots of room, jacuzzi tub and tons of storage. the suite gives you VIP instant check in and boarding--this was no difference on the dream to be honest the room was a key reason i stayed with carnival for 3rd in a row-and assumed the Dream would only be an enhanced Valor type class of ship despite its larger size--but was i wrong. My mother after 40 cruises said she would never be on another carnival cruise ever, as did the other of our 4 person party. age was 21 to 88 so age not the issue. So why so awful-- 1. The food quality on valor class i felt for well less than celebrity pricing was very good--not at the quality of very high end lines, but very good. Dream food was not only awful across the board but service the worst i have had on any ship. first night the dining room was i would guess 50 degree and even after complaining to management wasn't dealt with to the final night. every one in the area had to wear coats or heavy sweaters all week. service issue was my guess due to radical understaffed crew--our waiter had 10 tables and at time no backup. water never filled -coffee not offered. 2nd night 45 minutes till appetizer arrives -one hour and 15 minutes until main course, and even one course forgotten to be served. last day open seating main breakfast course not even served. food often ice cold, and quality awful. every night in dining they have for some reason a need to have the waiters dance--to way loud music--just no class at all. All was reported to management and nothing done 2. would you believe on this huge ship, not a single interior room for quiet reading that exists on all their other ships-- 3. room---parents room in a suite--their top rooms--sheets stained at arrival and even after calling management, speaking to the porter twice wasn't taken care of. just didn't seem to be attention to detail in room cleaning and care--likely due to size of ship and perhaps carnival not used to 20% increase in this ship size vs others. 4. entertainment--not remotely close to even the other ships, almost no activities and in evening repeats of same programs--either floor show or comedy-and i was shocked nothing else planned 5. buffets---on valor class ships--just superior quality. on Dream, very poor quality, and they even kept them open much shorter time periods. seemed they were more closed than open. considering 3600 people on ship--specialty food areas were literally never available--long lines and should have used the space to add other alternatives---but sad part was quality--just not acceptable So as a first time review from a long term cruiser just felt i should advise others that this is no Dream ship, by far the worst ship of any line and a 75% average review level here is at least 50% too high. I was really embarrassed by suggesting this ship to my family due to port location not expecting a great experience--but for sure not this level of total failure by a line i thought had really shifted the game on their valor class of ships--well they really have failed on the Dream Read Less
Sail Date: June 2012
My wife and I traveled with the Carnival Dream on June 9-16 (Western Caribbean). The first day at sea was not too bad, with few exceptions. Several people were very drunk and acting like fools. Several children were intoxicated as well. ... Read More
My wife and I traveled with the Carnival Dream on June 9-16 (Western Caribbean). The first day at sea was not too bad, with few exceptions. Several people were very drunk and acting like fools. Several children were intoxicated as well. (I blame this on parents and staff.) I observed kids drinking discarded drinks from empty tables. I found the majority of the staff very lazy (in fact, one employee from Poland stated to us that he hated to work for the company and spent most of his time aft, watching the NBA finals, while holding an empty tray. In Cozumel, I was unfortunately disqualified from the Sea Treking excursion, due to past medical history (not Carnival's fault). The excursion on the Carnival website, however, printed, "If you can walk and breath, this is for you.) Once disqualified, I requested to see the excursion officer for a refund. She was from Italy and very rude to me. I simply asked why they could not print the medical disqualification on the excursion description. She said, "You can't expect us to do that. It takes too much time." She collected my tickets and our money was refunded. My wife and I went back to the ship to retrieve our snorkel gear, with the thought that we would take a cab to a nearby beach. We returned to the port entry point; You can't get into Cozumel without going through "Carnival's Mall". A Mexican Police Officer stopped many of us, prior to entry, and informed us that we could not proceed. I spoke to him in Spanish and he told me that there was a bomb threat in the mall. A couple of hundred people were locked inside and could not leave. Several minutes later, the same officer ordered that we all return to the ship, "Cozumel is closed", he said. So, my wife and I never saw Cozumel. That same evening, several 15-17 year old "children" were right outside my state room and 2:30am. They were talking loudly, banging on the walls, and their conversation was filled with expletives while discussing the topic of having sex with the only girl of the group. I opened the door and asked them to go elsewhere and was met with much backtalk (as expected from the youth of today.) I became verbally firm with them and they finally made the proper decision to leave. There was absolutely no child/teenager curfew. If there was, it was not enforced by the parents OR staff! I observed some children abusing the ship's property. Spitting on the glass walls, jumping on vacant deck chairs. One evening around 11pm, I observed two boys between 8 and 9, desperately trying to throw seat cushions into the sea. The glass safety wall was too high and prevented them from succeeding. They finally gave up, but as one would expect, left the cushions scattered about the deck. The food on board was less than average. I have tasted much better when I was in the Navy. "The Gathering Place" sanitation enforcement was very poor and not at all enforced. Adults as well as kids, returning from the pool were seen wiping their wet faces, noses and combing their hair with their hands, while standing in line; then were seen picking up the tongs and serving themselves. There was absolutely no dress code enforcement in "The Gathering Place". I ate there once and discovered the food bland, lacking in taste and not at all hot, but the preprocessed deserts were warm. Room Service trays were seen left in the hallways, on the floor, with discarded food on them. That's fine, however, these trays were left in the hallways in excess of twelve hours, sometimes more. Entertainment on board the cruise was poor. The cruise director tried to be funny, but came up short in every endeavor. The shows were boring and lacked creativity. The best port was Mahogany Bay, by far. We took one of the private island excursions; I took plenty of pictures. We snorkeled most of the day and again, took some very nice underwater photos. The highlight of the cruise... I was afforded the opportunity to swim with sharks. It's funny how I was found physically fit to swim underwater with several sharks exceeding 10 feet or more. During our last day at sea, my wife and I enjoyed a very nice dinner at the Chef's Art restaurant. Our server, Silvia (sp) from the Ukraine, was most delightful, professional, and was very eager to please us. The food was outstanding. The drawback, in order to eat a good meal with peace and quiet cost us #35.00 a person. But, I would have to say it was well worth it. We used the spa quite often and those employees were eager to please us as well. In closing, I will never take another Carnival cruise, nor will I recommend it to anyone who just wants to relax and simply go on vacation. If you want to party, or watch people act like fools and spend time on a ship where kids run around like a herd of recently freed monkeys at all hours of the night, then by all means, enjoy yourselves. My wife and I were on the cruise to celebrate our 25th wedding anniversary. Read Less
3 Helpful Votes
Sail Date: January 2012
Our family of six sailed aboard the Carnival Dream 7 nights to the Eastern Caribbean for New Years (12/31/11-1/7/12). My husband and I have taken one prior cruise (Holland America) many years ago, before kids. Other vacations in recent ... Read More
Our family of six sailed aboard the Carnival Dream 7 nights to the Eastern Caribbean for New Years (12/31/11-1/7/12). My husband and I have taken one prior cruise (Holland America) many years ago, before kids. Other vacations in recent years have included Disney World, beach resorts and beach rental houses. We will not cruise on Carnival again. The good things: *Our Carnival "travel coordinator" recommended upgrading our rooms to the deluxe ocean view which provided an extra half bath in each room. Each of our adjoining rooms had a head with toilet, vanity, and standing shower plus a second bathroom with bathtub/shower and vanity. Our family of six appreciated the extra bathroom space. *The family friendly comedy shows were great fun. We attended all of them with our 12 and 13 year olds. *The availability of Camp Carnival during dinner and evening entertainment hours was wonderful. The not-so-good things: *The ship was terribly over crowded. There was a lack of deck lounge chairs. By 7:00am most of the poolside chairs had been "claimed". The three days at sea had folks walking laps stalking chairs, and decks that were so crowded that one had to literally step over people on their chairs to make way down the deck. Many folks resorted to assembling makeshift loungers out of two dining chairs facing each other, and some passengers even resorted to lying directly on the deck. By the end of the week people were so fed up that fights broke out. Even though the ship has a policy of not allowing chairs to be reserved, they did nothing to enforce the rule. *Our dining room dinner service was terrible. Again, due to the ship being booked at capacity, our table was not in a dining room, but rather in a small room adjacent to the dining room. The service was slow and oddly timed. Two dinners arrived first, then a third dinner, followed by our appetizers, then the bar server arrived to take our order, two more dinners delivered, drinks arrived, and lastly my husband's meal. We were not able to see the dining room entertainment, even after we attempted to stand and walk into the dining room itself. We walked out in disgust and did not return to the dining room the rest of the week. *We ate the remainder of our meals in The Gathering - the Lido deck buffet restaurant. The food was mediocre, and became quite repetitive. *Though the daily Fun Times bulletins were helpful, the descriptions of the main nightly entertainment were very vague, and often read the same thing night after night, making it difficult to decide where to go. *Our St. Thomas eco tour excursion was enjoyable, but not quite as described. I will be writing a separate review on the Carnival site explaining that it is not nearly as strenuous as the description read. At nearly $12,000 this was one of the most expensive trips we have taken. (airfare for 6, plus two cabins, plus two hotel rooms the night before embarkation, $1000 in excursions, $500 in gratuities, etc). We don't mind spending a lot for memorable travel experiences with excellent service. Unfortunately, this Carnival cruise missed the mark. Read Less
Sail Date: December 2011
Overall: D+ -What should have been our dream cruise turned out to be our biggest disappointment on Carnival so far. We won't be Dream-ing again for a long time. We now know why Carnival did not hand out the traditional Customer ... Read More
Overall: D+ -What should have been our dream cruise turned out to be our biggest disappointment on Carnival so far. We won't be Dream-ing again for a long time. We now know why Carnival did not hand out the traditional Customer Satisfaction survey for the Dream---they already know that this Dream is a nightmare. -Overpriced/undervalued, overcrowded, understaffed, noisy, unsafe, unsanitary, uncaring, unaffected. -Mediocre food, amateurish entertainment, and dodgy ports of call. -Good Chef's Table, Art's steakhouse, gym, on-board recreation, Port Canaveral parking and porters, and smooth sailing on the high seas. Date Sailed Dec. 10, 2011 for my wife's 60th birthday and our anniversary. Upgraded to an Ocean Suite from a 65 sq. ft. wrap-around balcony two weeks before sailing. OS has lots more cabin and storage space but only a 30 sq. ft. balcony. If you don't need the storage space, the extended aft balcony or the spa rooms would be a better deal. Booking: F+ We complained directly to Carnival about being overcharged after we found our cruise advertised on Carnival's site. After almost 90 minutes on the phone and threatening a them with small claims and a Cruise Critic posting), Carnival agreed and sent us an email as confirmation that we will be receiving an on-board credit (OBC) (that we printed out and presented), However, the ship's accounting department was not informed of the OBC and did not apply it to our account when we boarded. We brought this matter to the Dream's hotel management the day we boarded, and then each day since, for six straight days. We must have spent at least 6 hours of our cruise dealing with Guest Services, just getting an apologetic "blame corporate" and "blame email" run-arounds each time. Six days and 23 hours later, Carnival finally posted the OBC's to our account without explanation or apology. We believe that Carnival gives its guests the run-around intentionally so you will get frustrated enough to walk away from your credits. (We say this was intentional because the same "screw up" happened on our previous Carnival cruise. That one only took us 4 days to receive our credits.) We now need a cruise to get over this cruise. We also spoke to two other passengers during debarkation who had similar but even worse horror stories than ours. Thanks Carnival for during a Dream into a nightmare. Embarkation: A- -Port Canaveral was the best parking, unloading, and boarding we ever experienced. Although $120 for 7 days is quite pricey for covered parking (at least when compared to about half that much out of Galveston). As you enter the parking garage, the porters are there to take your luggage right from your vehicle and put it right into the Dream's cargo racks. True one-stop shopping. -Some fellow passengers said the hotel service was great. Some complained about waiting a long time for the bus to fill up with rides before it could leave. Others complained that the bus did not drop them and their luggage off at a convenient location at the cruise terminal. We opted for on-port parking because we did not want the uncovered and unsecured offsite hotel parking and crowded bus ride. -We are platinum status with Carnival and had a suite, so we were directed to the VIP line. Check in is done is a two-person office in the terminal. Quick and friendly. However, we couldn't help notice all the other passengers snaked through the terminal waiting to check in at 1pm for a 4pm sailing. -Booze: Don't try bringing your own wine or liquor on board, at least on this cruise. It was confiscated at both boarding and from your checked luggage. You used to be able to bring at least one bottle of wine aboard, but not this time. Same goes for extension cords and hair dryers (the cabins have one). However, women were surprised that their heated hair curlers were permitted. -You can bring your own soft drinks aboard. If you pack them in a cooler, it cannot be more than 12 inches in any direction or it will be confiscated. If you think that you can pour out your soda and replace it with liquor in the same bottle, just remember that people cleverer than you already tried it and lost. We heard that during Spring Break, forget about bringing any liquid of any kind on board, even mouthwash and bottled water. Ship Layout: C- -The Dream and the Magic are currently Carnival's largest ships with over 4,500 aboard 13 decks. -Like others have posted previously, there are lots of foul smells throughout the ship. Smelled like a high school football player's gym locker after a summer scrimmage. -Similar design to other newer Carnival ships with the addition of Jacuzzis that hang over the side of Deck 6. (Our balcony cabin was above on Deck 7, but the noise did not bother us as long as the balcony door was closed.) -Most of the ship was reflected a red toned color scheme. -Very cramped dining rooms, casino, and elevators. -Basic passenger safety was not part of the ship's design. Staircases missing banisters, Lido floor so slippery you can ice skate around the buffet. -Elevators are a mess. They skip floors, are often out of service (X'ed out), or are overcrowded throughout the cruise, not just Day 1. Because of all the luggage to be boarded, forget about using the elevators on Sailing date. Use the stairs instead. There are lighting fixtures on the back wall of each elevator. You don't want to back into them, and they take up the space of at least two passengers. -Internet is available throughout, both through work stations on Dec 5 midship or wireless on your laptop or tablet/iPad. As always, it's very slow and expensive. Better to wait until you are in port where you can use local cafes. -TV stations are beamed from Miami. A few movies are broadcasted over and over again throughout the cruise. -Electrical outlets in our suite were actually plentiful if you knew where to look. One on the desk and one on the vanity, but the rest are behind hidden panels. (To find them, just trace the cables going to the TV and to the lamps.) Also, bring a two-pronged 220v adapter if you want an extra outlet and have a dual voltage device. Never plug a 110v device into a 220v adapter, else you could cause a fire and fry whatever is plugged in. -The Dream is the quietest and smoothest sailing ship we have ever been on. Often we had to look outside our cabin and dining room to see if we were actually moving. Absent are the constant drone and vibration of the propellers and bow thrusters. -Lots of deck chairs and lounges throughout the ship, although challenging if you want to sit near the pools or at the adults-only Serenity areas. Food: C -Big problem. Never hot enough unless it was made to order. -Long lines, so we generally avoided them. -Not enough fresh fruit. -Deli was consistently good and fast, and open late. -Tandori Indian food was great, but closed at 3:30 pm. -Mongolian Grill was tasty if you don't mind waiting in a pair of lines for up to a half hour to order. -Chef's Art Steakhouse: Excellent menu, service, and food like other Carnival steakhouses. Well worth the $30 extra per person for the highest quality beef. Most people ordered surf & turf and loved it. -Chef's Table: The highlight of our cruise. $75 per person, the meats are the same quality as the steakhouse's, but you get a backstage tour of how the dining room food is prepared. You are personally guided and your meals prepared by Executive Chef, Trevor Fernandez (from Mumbai). You also get unlimited wine and bottled water, desserts, and even a keepsake 8x10 photo. -Past Bar: A la carte ordering to build your own bowl of pasta and toppings. Freshly made Caesar Salad. Not as good as my local pizza joint. -Dining Rooms: Portions have been reduced in size, which is actually welcomed. However, it looks chintzy when still served on full sized plates. -I tried the 24 hour pizza bar. Found the pizza to be warm, but too tasteless and bland for my liking. Cabins: B- -Upgraded to an ocean suite. Room was the largest we ever had. More storage space than we could use. -Bathroom was tiled with jets in the tub. Nice tiling. -Cabin stewards not very visible compared to other crews. Sometimes didn't even answer the Housekeeping phone. One day they forgot to clean our bathroom during the day, but made it right when we went to dinner. -Entry door is very thinly insulated. You can literally hear conversations two and three doors down. Also, kids running up and down the hallways at night sound like a freight train going through your cabin at 2am. Entertainment: D+ -Usually our favourite activity is the on-board entertainment, but not this cruise. As others have already commented, the Dream is about as good as a high school musical---with lasers. -Both the piano bar and the guitar playing/lounge singers were mediocre. Obviously they were never well attended. -Encore Theatre sound was plagued with glitches throughout the cruise. Band was surprisingly lacklustre and un-spirited. Not enough seating meant lots of people literally sitting on the floor and in the aisles. Same male and female singer every night. His voice is ok. Hers is a cross between a screaming Janis Joplin and throaty Amy Winehouse. -The Country Western "8 Seconds More" was the best of the week in terms of singing, costume, and production. Even the fiddler was good, and not everyone is into fiddling. The salute to the USA towards the end of the production was a nice patriotic touch, although a bit awkward if you are not American. -"Dancing in the Streets" was advertised as the highlight show of the cruise, but we walked out half-way through. That was the first time in over 50 cruises we walked out on a show. Terrible music and sound; poor lighting, high school quality sets, misogynist themes and childish behaviour. Silly pole dancing and trampoline tumbling on too small a stage. Suggestion to Carnival: Leave the juvenile hip-hop shenanigans on the city streets, Lido Deck, or on MTV where it belongs; not on the main stage of a cruise liner with grandma and grandpa in the audience. -The first two comedians were not funny, relying on 4-letter words and potty humor. (That's the best George Lopez can come up with? No wonder they cancelled his show. Talentless.) We did not opt to see the other two comedians since the first two bombed. -Standard Carnival deck games, contests, and line dancing. -Multi-million dollar outdoor laser show on Lido deck was disappointing. Would be better if done indoors. Casino -Seating was very cramped. -Enjoyed the non-smoking areas. Not sure why they can't make the whole casino non-smoking since the nearby bar allows it. -Although my wife walked away with $500+ more than she came with, for everyone else the machines did not pay as well as other cruises or cruise lines. -Two electronic poker tables, although one was almost always empty. Play was very slow and cheap. -Compared to other ships, not much action at blackjack or craps tables. Probably because buy-ins are steep. Service -Crew seems overworked, unhappy, unfriendly, uninterested. Often seemed lost and frustrated. The term "gun shy" seems most fitting. -Public areas not cleaned frequently enough. Bathrooms dirty and smelly. Gym: B -Relatively clean with good quality Life Fitness machines, treadmills, elipticals. -Incredibly crowded with machines. About half the size of other Carnival workout areas; maybe because the Dream's gym is two storied instead of single storied. -Yes, the ceilings are low, especially above the treadmills. I am not even six feet tall and felt myself hunching over as I ran. -There is a wooden floored aerobics room above the gym, but finding free time there is challenging since they use this room for lectures and group classes (e.g. yoga, spinning, Pilates at $12 a session.) -Free keyless lockers in men's and women's changing rooms. -Opted for the couple's VIP spa pass for access to thalassotherapy pool and various saunas and steam baths. At about $25 a day extra, this is becoming a luxury that is pricing itself out of the market. However, there are only 50 passes per cruise available for purchase, so sign up when you board. We were told that those who book Spa Cabins get this pass included in their cruise rate, but this may not be true on every cruise. Ports of Call (Western Caribbean): C -I will let other critics go into the good and bad of each port in their own postings. The following is just some advice. -Cozumel: Best for shopping port. Beaches are a $14 round trip taxi ride away plus admission, chairs and umbrellas. We did the same for free by staying on the ship. Liquor and watches are about the same price as aboard ship. -Belize: A 20 minute tender to shore. Not worth it if time is limited, you easily get seasick, or are not interested in getting hammered once ashore. It is also not advisable to leave the security of the port. Security guards with machine guns should be a big hint. Compared to the rest of this country, this is the poorest part of Belize and it shows. Why does Carnival call on this dump? -Costa Maya: Much improved. $5 round trip taxi to "downtown" and beaches. Negotiate for a message on the beach. I got 90 minutes for $30 dollars. Some local skiffs offer scuba diving at an offshore reef. Debarkation: A- -Luggage is picked up in front of staterooms by 10 pm the night before arrival. -Debarkation starts at 6:30 am. Very organized. Those without checked luggage can leave as soon as the ship clears customs. Everyone else debarks based on their luggage tag order. Compared to other ports, there are only numbered luggage tags, no colors. Numbers are called sequentially. -Buffet, room service, and the pool are open until 9am. -Long lines from the ship to the cruise terminal to luggage claim area, but it all seemed to move at a leisurely pace. Unlike other terminals where your luggage is thrown onto a warehouse floor for you to sort through, Port Canaveral has an airport-like moving conveyor to make it easier to find our bags. Porters are there for the waiting. Ours took ours from the conveyor across the street and up the parking garage elevator right to our vehicle. What a treat! Thank you Port Canaveral. Read Less
1 Helpful Vote
Sail Date: August 2011
This is the last cruise my husband and I will ever take on Carnival. After being talked into and aft cabin, #8475, buy Audry of Carnival, in stead of our usual balcony suite with VIP check in, we were extremely excited about the prospect ... Read More
This is the last cruise my husband and I will ever take on Carnival. After being talked into and aft cabin, #8475, buy Audry of Carnival, in stead of our usual balcony suite with VIP check in, we were extremely excited about the prospect of sailing on the new Dream. "Awesome" "Completely Redone" "Classy" "You won't believe how beautiful this ship is" Her words. Here is the reality. The shipped was so overcrowded it was impossible to get anywhere on board without a long line. While I hate to use the word trailer trash, I can't help it. There were 1,100 children/teenagers on our cruise. OUT OF CONTROL, rude, nasty, kid's. It was as though as soon as the ship left the dock, the parents said have a great time, to the teenagers at least. Hundreds of drunk, unruly, teenagers. Our first night after dinner (8:15 seating), we went to the casino thinking we would have a nice adult evening. At 10:30, (yes it took 2-hours to get through the horrendous meal), we entered the casino only to be greeted by teenagers running around in wet bathing suits, sitting at the bar, running through the casino. Management did nothing. As the night progressed, it was obvious the kiddies had gotten into the booze. That is just a tiny tidbit of things to come during the next 6-days. The entire trip, the kids ran in hallways, pushed pass people in the hallways and elevators, made the pool and jacuzzis impossible to get into. One poor woman was sitting by an outside jacuzzi with her own small child, only to have the child point to the jacuzzi and say "mommy look, boobies". Yep, drunken kid's in the jacuzzis, gettin naked and peeing. GROSS. the entire ship was GROSS. The hallways were filthy with room service trays left outside of doors in the narrow hallways sometimes for an entire 24 hours. In addition, the room service carts were left along with the dirty laundry, wet towels, you name it. The 8th deck literally reeked! We stayed in cabin number 8475, which is one of the "new" aft cabin's with an extended deck. The minute we walked into our room, we had to call for house cleaning to wash the deck and chairs. They were covered with bird crap and filthy. Once under way, the back of the ship is SO hot, we were not able to enjoy being out side for even one of the days. But the most unbelievable part is the entire deck was covered in thick black soot!!! I went out onto the deck after returning from dinner, walked out onto the balcony, and was promptly covered with thick black soot. My dress, $300.00 shoes, legs, arms, everything was covered in it. Also, we had left our very expensive diving gear on the back to dry, and IT was embedded with the stuff. Ruined! If I could have gotten off that ship at that very minute I would have. I even considered flying home from the next port, that is how bad this cruise was. Housekeeping came, but I insisted on a "manager". Told they were all in a meeting. Finally a manager showed up. She assured me the soot would come off of my feet (it wouldn't for 2-days), and then informed me they knew they have a problem with the soot blowing onto the aft balconies! Our room steward showed up once a day, at night. He made the bed, barely. Our only request was to have our ice buckets kept full, (the refrigerators are very small, and ours didn't work), and he would look me right in the face and say "yes mam", and then never ever come back with ice. We had to call each and every time to get it. I offered to get it myself, but evidently it's in a secret location. The sheets on our bed were never changed during the entire 7-days. The black, soot covered sheets. The food in the restaurant was disgusting. We had the 8:15 sitting, at a table for 4. Our "table mates" were nice enough, but all we spoke about each evening was how bad the cruise was, and marveled at how bad the food was. It was a shame really, they were nice people, and it would have been cool to get to know them better. Most of the adults on the ship did nothing but complain... which only made it worse. If there were 1,100 kids/teenagers on the ship, the majority of adults were the parents, and didn't care. Examples of dinner food. Chicken Fingers. I kid you not. The salads were served with the lettuce having turned brown, the shrimp cocktail consisted of 4-little shrimps that had seen better days. All served by a sweaty waiter. I asked our waiter why he was sweating so much, and he said there was no air conditioning in the kitchen. GROSS! And that was where our food was coming out of.. after sitting around no doubt. Also, my only view was of piled up dirty dishes that had not been cleaned up from the previous seating. Big, nasty, dirty piles of dishes. Right in front of me. Most people dressed in shorts, t-shirts, and flip flops. So much for the CLASSY ship.  This ship is the worst we have ever been on. I am sorry if you have already booked a cruise on this ship, and don't mean to bum you out. If you can change to a different cruise line, it might be worth the extra money. If you have small children, or are adults looking for a nice time, this is not the cruise for you. I have pictures of each and every thing mentioned in my post, and if I can figure out how to post them, I will. Believe it or not, I could keep writing things... but, I'm exausted reliving the whole nightmare. Oh, and watch your onboard credit account carefully! We had the $140.00 dollar automatic tip charge removed... in addition to some other things that got on there by "mistake". Again, I'm sorry if you have an upcoming cruise on the Dream, and I have ruined your "dream". Just trying to warn future cruisers. Oh, and this was our 5th cruise on Carnival, we know what we are talking about... It is too bad that in the rating system I have to at least check a number 1. They should have a 0. Even a total rating of 5 is too high. Read Less
Sail Date: February 2011
It was spring break for the school system and as 3 of the passengers were school teachers and some with children, we decided to book the caravel dream. a new ship and children between 6 and 13, it seemed like a good choice. Out of the 17 ... Read More
It was spring break for the school system and as 3 of the passengers were school teachers and some with children, we decided to book the caravel dream. a new ship and children between 6 and 13, it seemed like a good choice. Out of the 17 of us 9 have sailed with Carnival before and though it was not our favorite, no one had any complaints that would prevent us from choosing carnival since it seemed the most kid friendly. Wrong... The embarking process seemed smooth as most and no complaints. However once on board it was clearly evident that there was an absence of staff about the ship. All 17 of us met at the appointed place on the lido deck and proceeded to the buffet to have lunch. My wife and i looked over the buffet and then looked at each other, and with out speaking a word we clearly communicated with our eyes 'OH NO'. The food was no better than a school cafeteria and even one of the 12 year old commented to her mother 'the food we get at school is better than this, i thought you said cruise ship food was great. From here forward the food got worse as did our expectations every day and night. our balcony room was comfortable with plenty of space for all of our belongings, that was a plus. the interior of the ship was tastefully decorated and it was obvious that this was a newer ship. all spaces we clean and neat and the ship was laid out well in the interior only. the outside lido deck was another story. This is the largest ship in Carnival's fleet and as in other reviews i concur that they added way to many more passengers for the amount of recreational space available. 2 pools were very small and hardly worth the trouble to even try to use. Children frequently filled the hot tubs "not healthy for small children" but parents and staff obviously do not know this. The large Waterside took up way to much recreational space for the value it served. Most of all, the food and variety in the buffets were the worst i have seen on any cruise line in the last 12 years. the main dining rooms had acceptable service but the food was on par with Boston Market, do not get me wrong Boston Market Has decent 'Cafeteria' style food, but that is hardly what one should expect on the largest ship in Carnivals fleet. One night 8 of us decided to go the the specialty steak house for dinner. The service was finally upscale as one would expect on a cruise ship. The staff was attentive and catered to our every need, until it came time to order the steak. We had the choice of ordering plain or spice marinated, we all chose the spice marinated as they showed us what they put on the steak. Most of us ordered the fillet and i ordered the 22 oz. porterhouse. The steaks were cooked to our specifications, but after the first or second bite eye after eye turned to one another as to say 'what the heck is this', the steaks were way over seasoned especially the SALT oh my god i managed 3 bite and said to one of the assistant servers that my steak was so salty i can not eat it, two of my party said the same thing.. Here is where the good part comes in. I saw the assistant server go to our waiter and say something about our steak being over seasoned. The waiter waited until it was time to leave the table and asked if the meal was satisfactory, when he knew full well it was not. i sat at the opposite end of 8 people and literally would have had to make a scene to complain about my steak 20 minutes after i told the assistant server that my steak was way over seasoned. I had eaten at Ruth Chris' The Capital Grill and Lowery's Steak house in Chicago i know the difference. I have yet to ever have a chef ruin a piece of prime beef, let alone pretend it did not happen. It was the opinion of the entire group that as the other cruise lines are becoming larger they bring up the service to compensate. Not so on the Dream if you are a first time cruiser you may not notice the difference, and that is fine , as long as your cruise is a memorable experience. As for us we all agree we would never sail on carnival again. Poor food too little staff and a less than average experience. Read Less
Carnival Dream Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 3.9
Entertainment 3.5 3.9
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.9
Enrichment 3.5 3.6
Service 5.0 4.2
Value For Money 5.0 4.0
Rates 3.0 4.1

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