1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Oriana Review
  5. Oriana Cruise Reviews
9 Helpful Votes
Sail Date: December 2018
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly ... Read More
Where do you start with P&O’s Oriana cruise from Southampton(Madeira/Tenerife/Lisbon etc). December 2018 Firstly, the decommissioning of the vessel in 019 is ambitious. 010 might have been more appropriate. A thoroughly dated outfit appealing to a well over 65’s demographic. The activities and entertainment plan were something out of the 70’s. Frontline staff were busy smiling without really understanding our questions and you left with a sense of frustration. Food was hit and miss. The Conservatory is a free for all with one in 6 dishes acceptable. Very bland food in general lacking any real flavor added to the bad customer experience. Room service to cabin was poor. Incorrect order brought complete with soggy bread! Breakfast ends at 9.30.....on a cruise!? Cabins are ok but again way out dated with 14 inch TV screens, yet huge mirrors wasting space. Choice of in cabin entertainment was miserable for this day and age. The incredibly loud PA announcer jovially speaking Ruth Madoc style every morning with......And today on Deck 10 its basket weaving........ The halcyon days of ‘Hi De Hi’ are still with us apparently. Tip.... Do not attempt to let them book a taxi for you. We had to wait 90 minutes! Sniggering British staff behind the curtains on reception letting the Asian front line staff hold the baby A two star operation ‘priding’ itself on 3 Black tie evenings which were poorly attended. Why in this day and age have them? Subsequently we were left with one choice for dinner which added costs to our bill. The final complaint though is too shocking to contemplate. The captain was clearly naive and probably conditioned to P&O practice in thinking it’s ok to give us the negative news about ship to shore communication once he had set sail. He continued to drip feed us ‘we are working on it’ lines knowing full well it was out of order at the original starting point. To depart Southampton on a 12 day trip without the Internet or phone service leaving passengers completely stranded in their quest for contact with homes, business, loved ones was the worst error of judgment we have witnessed. We had to wait for 4 days until first stop to get on land before frantically connecting with anyone. The arrogance of the operator clearly thinking this type of practice in 2018 is acceptable. If you are unfortunate in cruising with P&O please look at their internet packages. The big standard 7.95 a day only covers Facebook and a few sites. No emails, YouTube etc. Those are extras!!!! Our overview of P&O is not good. They are a weak company with a tired fleet and out dated planning. Clearly targeting much older customers who are unlikely to complain about the lack of communicado and the daily grind of school dinners. Bland, boring and a complete lack of empathy with frustrated customers. If you are booking a cruise with them, make sure you check the itineraries thoroughly otherwise you will be in for a comedy of errors which include cribbage, crochet and failed New Faces talent from 1977! A Horror show. Avoid P&O at all costs! The worst cruise company out there. #fail #past glories #arrogant #disaster #cruise nightmare #watchdog #investigate Read Less
13 Helpful Votes
Sail Date: March 2018
Cruised on Oriana to Northern lights in March 2018. My first time with P&O and my last. Starting with Embarkation at the Mayflower terminal Southampton, P&O give you a time to turn up and I arrived at my exact time of 1.30 to ... Read More
Cruised on Oriana to Northern lights in March 2018. My first time with P&O and my last. Starting with Embarkation at the Mayflower terminal Southampton, P&O give you a time to turn up and I arrived at my exact time of 1.30 to find that everyone else including coaches had also arrived at this time. My driver pulled up at the rank and took my cases from the boot while a porter leant on his sack truck watching him! My driver then had to leave as it was so congested and I dragged my cases past the porter and 2 more until I got to the conveyor belt! Never had to drag my cases before on any other cruise line. I entered the terminal that was full and was given a fast pass to join a long line waiting to check in? After getting to the front of the line I was shown to another smaller line! I waited till it was my turn, the lady behind the desk was slow and not very friendly told me her card machine was playing up but try it anyway! Put my card in and waited then it declined it! Oh try again its my machine so she reset everything and put card back in and waited and waited till it got declined again! Oh she said its my machine join the line at guest services when you board and it will work there, I said I had onboard credit and would wait till the line was small but was told that my onboard credit wouldn't work until I registered my card so off I went to join line number 3! card worked fine and I could finally be on board. Other cruises I have been on have had a anytime policy and I have been onboard in a third of the time! First impression of the ship was better than I thought, it looked in good condition and had some nice décor, on reaching my cabin I was not so impressed as it was very small, my suitcase just fitted between the bed and the wall and stayed there as it didn't fit under the bed like on other ships, ok for me as a solo but not good for a couple, I had booked and outside cabin to get a nice window to look out of but the bed was in front of it and the only real way to look out properly was to kneel on the bed. On first impression it looked clean but more of that later. As per all ships we all attended a safety drill before sailing, I was in Harlequins and it seemed most of the ship was also mustered in harlequins, all seats had gone and very little standing room but people just kept coming in, lots of elderly people on sticks etc all stood up and crammed in, the drill took ages to start and we had to put life jackets on in a space that was only just about big enough to breath let alone put a life jacket on. Finally the drill ended and many people headed to bars and cafes to sit down after standing for so long only to be told they could not be served with a life jacket so elderly not very mobile passengers had to return to there cabins to return life jackets before they could sit down? We sailed away to no sail away party and the awful vibration from the propellers that has been a feature of Oriana since its build. Thankfully when we increased speed it did get less noticeable. The buffet on Oriana looks ok on first entry but its split in 4 and each section of food is repeated in the other sections so very little selection compared to other lines, I arrived at 7 a.m for breakfast the opening time and had sausage and bacon, the sausage was cold and the bacon was like cold cardboard, a waiter asked if I would like a drink and I asked for freshly squeezed orange juice, he returned after 15 mins with a glass screw top bottle of sugary orange juice with a label, sell by date, barcode etc like you would buy from a shop and was probably squeezed a month or more ago, he did say it was fresh from the bottle as a bit of a joke! This was a paid item that I could have got from the juice machine for free in the buffet however this machine only had water as an option after a couple of days! P&O couldnt seem to afford to run the drinks machines in the buffet. The buffet was very cold and bar staff and smokers kept opening the 2 glass sliding doors and the wind and snow would blow in as this was an artic cruise! All meals from then on were for me in the restaurant. The Restaurant was nice but not enough small tables, I only have main course and pudding and leave to enjoy the music each night, one night I sat down at 6.30 with the plan of seeing the show at 7.30. I was on a table of 8 and sat till 7.30 before my first food arrived, this was a table of elderly couples who spoke quietly to their partner and not to anyone else so 1 hour of sat in silence watching them eat! Many waiters cant speak English and on asking for tea you get coffee, this is partly because they all seem to be from one nation and talk in their own language all night, on other lines its a mix of nations who all converse in English and therefore their language skills improve. Entertainment on board is worse than an old peoples home, I get up a 6 in the morning, I have breakfast then back to the cabin, 11.15 go to the only lecture on board and the room is full as its the only thing on, the room has 2 small screens that swing back and forth with the movement of the ship and from the back of the room cant been seen properly and the room has pillars so sometimes you cant see the screen or only part of it! The theatre had no pillars and 3 large screens and sat empty! Then its lunch 12 till 1, I would go to the piano music in Tiffany's but you very often cant get a seat as people sit most of the day in there drinking Costa coffee and when quiet piano music is played they talk loudly over it. So 1 till 4 is in the cabin as nothing to do except a piano recital, when he said he would play music that was written before the piano was invented I gave up, I like classical music but he never played anything I recognized. 4 in the afternoon is afternoon tea, I go because I am bored not hungry. Then back to the cabin till 6 then its evening meal, if I get in at 6 I might get a small table! 7.30 the first bit of entertainment starts the 8.30 its the show that's squeaky and twee and looks like a red coat show from the 70's despite being the new show premiered tonight?? just random songs and dance with no storyline, way below the west end shows that are the norm for the industry, guest acts were thankfully good. So by 9.15 the shows are over and I would go to listen to the house band Inspiration who were very good but had to keep stopping while the dance teacher dragged couples (6 couples if she was lucky) to the floor for a rumba 1 and other sequence dances! Other music on board was poor, a duo who keep stopping, and most of the time the keyboard player just plays solo while she sits looking bored instead of singing! A trio playing old fashioned music and a very good piano player playing background music that everyone talks over. So you can see why my tablet used over 20gb of data as it was for 90% of the day my only entertainment and I franticly downloaded things at each port to use on the sea days when no signal was available as was not going to pay the high price for wifi on the ship. Things were scheduled in the daytime, these included shopping, knit and natter, craft and natter, footprint analysis, cellulite something or other, the spa giving free advice to try and get you to sign up to something paid, sequence dance class and my favourites deck quoit's and deck cricket!! on a icy deck that was closed for safety but they still wrote please keep your sun loungers away from the areas of play, who uses a sun lounger on an icy windswept deck in the Arctic??? the ship is run like an old peoples home and they seem to be dyslexic like me as P&O should read OAP and it was a over 18 cruise so they must have meant a over 81 cruise. So as for the Northern lights, all public rooms except the crows nest have no exterior views so its either the crows nest with all the lights on and it cant hold 1800 people or the outside deck that was closed off most of the time due to the excessive movement of the ship and the ice and wind! So its not really fit for purpose as most of the time the crows nest is the only viewing area and for 3 days the windows were covered in snow and ice! All windows were dirty and none were cleaned until we got back to Southampton. The ship pitches and rolls badly in slight to moderate seas, we had a force 7 and the ship kept slamming down into the ocean with a noise that sounded like someone playing a bass drum next to my bed, I cant believe this ship is stabilized or if it is that they used them? I have been in worse storms on other ships and not moved half as much. Made me laugh that they told everyone they needed a tripod to photograph the northern lights and lots of people bought the overpriced ones on board and set them up on a rolling and pitching deck to get a stable image????? one night in Alta it was forecast for heavy snow all night (why dock at Alta for 2 nights to see the northern lights next to the airport with all the flood lights on??) but they still sent people off on an expensive trip to stand in a field in a blizzard to look for the northern lights through thick clouds, surprised this was not a safety issue on the roads and elderly people stood in a cold field, some asked for a refund as it was obvious they would see nothing but none I heard of got one. The bridge gave little information, even crossing the Arctic circle was not announced. On cruising into Tromso on a nice morning with no ice on the promenade deck, no high winds and a smooth sea I found the deck closed and was instructed that only deck 12 was open for the smokers, on reaching deck 12 it was covered in ice and was next to the swimming pool that was part frozen but this was safer? Soon as we docked deck 7 was opened again! Bar staff would pester you for a drink when you had one but when you wanted one you couldn't find one and when you did they disappeared with your order to another bar returning 15 to 20 mins later, my favourite is I ordered a non alcoholic cocktail that I drink on other ships, the barman looked confused, walked to his computer and typed it in and turned and said “computer says no” and that was it, no how do you make it or can I suggest you try this instead! After being in my cabin for many hours each day I noticed about an inch of dust under the fridge, guessing it had never been cleaned since the fridge was put in, pulled the luggage mat down from the top of the wardrobe and got covered in dust again I don't think anyone had cleaned the top of it since the ship was built as it was thick up there, the sprinkler was also covered in thick blue dust and so was the air vent, the shower bubbled every time I heard a toilet flush next door, some passengers had flooding from this and some had no heating. We had one sail away party at the last port to cd music not a live band and the party finished while we were still docked! We left about 15 mins after the sail away party finished??? Disembarkation in Southampton hurray I can finally get off. Got a 9.15 time slot, left the cabin at 8 and sat in the restaurant waiting to leave, people by me had a 9.00 and some had a 9.30 I think some had a 9.45 time slot, no announcements were given, at 9.12 an officer came in and said you can ALL go! So a long line for the gang plank chaos in the baggage hall and chaos outside as all the cars etc tried to pick everyone up at once. The ship is run as an old peoples home, is not fit for purpose for arctic cruises, needs a good clean, needs re plumbing and larger public rooms as for instance the theatre hold 650 people x 2 shows 1300 total with 1800 passenger on board! When anything is put on everyone goes to it and overcrowds the room as nothing else is going on elsewhere. Never did see the northern lights, many on board bought photos of the lights from the photo desk and will be telling people they did see them! My first and last P&O cruise, never been so bored or fed up and counting the days till I can get off on any other ship. Not going to write and complain to P&O as I don't want a discount cruise or onboard credit, they would have to pay me a lot of money to ever go on another P&O ship of any description. Read Less
3 Helpful Votes
Sail Date: March 2018
We embarked in Southampton and the embarkation went smoothly. We were staying at the Holiday Inn near the Mayflower Terminal were we embarked on the Oriana about 10 minutes from the hotel. We explored this area of Southampton and ... Read More
We embarked in Southampton and the embarkation went smoothly. We were staying at the Holiday Inn near the Mayflower Terminal were we embarked on the Oriana about 10 minutes from the hotel. We explored this area of Southampton and Westquay shopping centre 5 minutes walking and also the main street where lots of shops and eateries were. This holiday Inn was quite well situated Herbert Walker Road. The ship although refurbished was old and smelly especially in the corridors outside the cabins. My cabin was perfect, Deck 10 B186. Large, spacious cabin, enough space for all our clothes (12 cruise days - cold winter wear) and 3 large suitcases and 2 small hand luggage. John our Steward kept it immaculately clean and everything we asked he complied no problem at all. We had tea and coffee facilities in the cabin and chocolates placed on the bed every evening by John. Good size balcony. Bath/shower bathroom good size. I think we had 2 complimentary bottles of water when we arrived. So cabin and service extremely good in cabin. And all cabin stewards outside our cabin were very friendly and smiling. The Oriental Dining room in which we had our evening dinners was good. We got to know our waiters, wine waters etc and they were all very nice and friendly and always smiling and courteous and anything we asked they went out of their way. The first evening dinning there I was not impressed by the food. We have gone on other cruises and the food was much much better but as the days went by the food improved. Entertainment and activities mostly for the over 70s. Some of the shows were nice but mostly directed to the over 70s aged group. And then when you thought well I will have a nice drink with my friends we are on holiday - last orders 12.30 - 1 pm - . Disco was also closed at approximately that time with hardly anybody on the dance floor as most of the music was for the older generation. It was quite difficult to be entertained during the day especially when the weather was cold and you couldn't use the pools outside. Quite a boring cruise ship. Outside of the theatres and pubs/bars if you wanted to use the toilets some were closed permanently throughout the cruise and they were smelly. Lunch/breakfast at the Conservatory buffet. Most of the food was a bit bland. Mostly English stuff, steak and kidney, English breakfast, salads and pies a few indian dishes which were nice. But it was a fight for tables. Some of the old generation have no manners at all. People were looking for tables to sit and eat their lunch or dinners and the people were just sitting there talking and not moving at all. There were not enough tables and they just would not bulge. One time we just could not find a table at all and my husband complained to the head waiter who said they would be closing in 15 minutes! and we could not find a table to eat our lunches! they just would not move! He said a man had been there sitting since 7 am! and this was perhaps 10 am and we could not have out breakfast! Most of the staff up here were not smiling or friendly, they were courteous and helpful but could not do anything to move people nor find us a table. Laundry Rooms. The first day we found a big laundry room where I washed the clothes we had used in Southampton without any problems, lots of irons so I ironed a few clothes thinking I will iron the rest the next day or so (how wrong was I). This laundry room was closed till nearly the end of the cruise. We had 2 more laundry rooms but they were half the size or smaller. One day I had to wait from 10 - 2 pm in the laundry room to have my chance to do our laundry I had a queue of I don't know how many people and more after me. It was horrendous but I didn't dare move and lose my turn. Here I learned of all that was wrong in the ship, people had been in their cabins without water for a few days! Some were complaining of another dinning room that was open for lunch that the waiters were rude. (bring your own washing powder or buy from reception). One sea day one of the other passengers was complaining that the shops in the ship were closed. I didn't see this as I did not go to the shops that day. The only good thing about this cruise was my cabin and cabin stewards. The waiter team in the Oriental dining room and the tours which were well organised. Read Less
6 Helpful Votes
Sail Date: March 2018
Just returned from my ferry boat ride around the Canary Islands . Because as far as I’m concerned that’s all you could call it . This ship is far too small and out of date to be taking on the Atlantic. Most of the passengers were ill ... Read More
Just returned from my ferry boat ride around the Canary Islands . Because as far as I’m concerned that’s all you could call it . This ship is far too small and out of date to be taking on the Atlantic. Most of the passengers were ill with sea sickness . I spent the first four days lying on my bed as I was too ill to leave my room . But I wasn’t missing much as the daytime activities were a disgrace . Come on now .... knit and natter . A puffy eyes seminar . How to have good posture seminar . I have never felt so bored and fed up in my life . As for the evening entertainment, it was very good when it was actually on . The cabin was another story well it wasn’t really a cabin it was more a two berth caravan . With the most dated bathroom that you certainly won’t get lost in . The food could be compared to school dinners . The buffet dining room is just like sitting in Morrisons cafe . The only decent place to eat on the ferry is the Sibiu Indian restaurant, were you get five star service and beautiful food but surprise surprise you have to pay . From the minute we stepped foot on this ferry it just shouted out cheapness and certainly not luxury. In fact when it berthed in other ports I felt like the poor relative . But nothing could be further from the truth because it cost well over £4000 which I may as well have chucked overboard Read Less
7 Helpful Votes
Sail Date: March 2018
I Have recently got back from a 12 night cruise in hope of seeing the northern lights but we could not see them but I admit that was nobodies fault , it was down to nature but my main problem was with the cruise itself , I did not enjoy ... Read More
I Have recently got back from a 12 night cruise in hope of seeing the northern lights but we could not see them but I admit that was nobodies fault , it was down to nature but my main problem was with the cruise itself , I did not enjoy much about this cruise , Our cabin was in a bad location and as it was a cold cruise because it was going to Norway and the further it got the colder it got so understandably they had to keep the doors closed on the lido deck which on a warm cruise you would've walked through to make it to the conservatory dining restaurant and it was a long walk and I was travelling with elderly parents in their mid 60's & they found it a lot having to walk a mile each time they wanted to get something to eat . The conservatory restaurant was always super extremely crowded and at breakfast most mornings you had to really scrimp around before you could find a clear table ans it was always absolute mayhem down there , the food was nothing special at all it was like the low quality junk you'd find at an all you can eat buffet for about £8.99 , mass catering . The better food you had to pay for like to dine in either the oriental or Indian restaurant you had to pay quite a bit more and I paid something in the region of £1200.00 so why in the hell should I have to pay for any extras ??? It should all be included , P&0 already had £1200 of my money why should they get anymore . I think this whole cruise was a huge con absolute rip off . The atmosphere of the conservatory restaurant was about as classy as ASDA's cafe but about ten times as rushed and crowded , I will never do another cruise with P&0 ever again ... They have really let themselves go down the toilet . The cabin was looked after very well and the cabin Steward that was looking after all the cabins on the deck I was on did a wonderful job and REALLY looked after us really well and was always happy and polite and nothing was too much trouble and he would chat with me for a couple of minutes while he was working and was very friendly . The cabin was comfortable and I had all the towels and sheets I needed , the one problem that did take longer to sort out that it should've done was an issue with the climate control it was on the coolest setting it would go and was only blowing out REALLY hot air , I was sticky and clammy because it was so warm in there and had to sleep on top of the bed before they finally fixed it , it took them four days to get on it despite the fact that I'd been up at the desk more times than I can remember to complain about it & they kept saying it was beyond their control and someone was fixing it and it could take an hour up to 24 hours and it took much longer , I thought it was complete unacceptable , it would sweetened it a little if they had said while we are sorting this out help yourselves to as many cold drinks from the refrigerator in your cabin and you won't be charged for them , they're on us until we can get this sorted out but they didn't even do that . The entertainment was totally naff & was either aimed at chavs or old people , There were a couple of decent films I saw in the Chaplin Cinema in the evening but that was it . Music was completely awful over commercialised cack and was chosen by someone without a brain or what appeals most to drunk idiots on a Friday or Saturday night . The whole thing has become really chavified where most things appealed to that kind of person . At dinner time in the evening it clearly stated either formal which meant shirt , tie and dinner Jacket and shoes or on smart casual it stated smart trousers , collar shirt and smart jumper no jeans or tracksuit / jogging bottoms or football shirts and when I went into the Conservatory restaurant there were more than half who were inappropriately dressed . I saw Flip flops , Trainers , Football shirts , Skull & Bones shirts , Vests on really gross overweight fat men with beer bellies and at dinner this is a really unpleasant thing to have to look at ... Even on the formal night there were individuals dressed in this manner I was repulsed & put off to be honest I thought I'd mistakenly walked into either Pontins or Butlins dining area as the kind of person these holidays now seem to be attracting this type of character If P&0 are going to have the dress codes then they need to do one of two things either do a beter job at enforcing them or ABOLISH them altogether that way we'd know where we were ... but I guess this was bound to happen , the chav's have cottoned on to and taken over everything else in Britain and ruined it so it was only a matter of time before they discovered cruising and put their filthy stamp on what was once a pleasant relaxing experience . In another decade there will be drunkenness ,fighting and football hooliganism on these ships . They are very fast declining . The daytime activities were weak as they come . Pathway to Yoga , Footprint Analysis , Lunchtime puzzle . One of your entertainment team will provide a "fun" silent puzzle handout to complete at your leisure . Afternoon social Dancing , Walk in Fluid Retention Clinic , Port day picture Quiz , Nit & Natter .... I honestly almost gave up the will to Live it was so damn boring . On the days where I was at sea were the worst because the activities got even more tedious. The Lords Tavern was the worst evening entertainment . awful bland repetitive over commercial music being played at full volume followed by a dumb quiz and the entertainment staff were a bunch of irritating morons . I REALLY HATED this cruise with a passion & will NEVER , EVER go on anything else to do with P&0 or anything which they have had any involvement in . Read Less
3 Helpful Votes
Sail Date: March 2018
This was supposed to be a special cruise for our 60th wedding anniversary but it turned out to be very very disappointing, I realise that we are getting on a bit but we still like to have a good time and we certainly didn’t on this ship, ... Read More
This was supposed to be a special cruise for our 60th wedding anniversary but it turned out to be very very disappointing, I realise that we are getting on a bit but we still like to have a good time and we certainly didn’t on this ship, we have been on the Oriana before and should never gone again, we have cruised many times and I must say this was the worst by far. We experienced very rough seas and of coarse that’s not the fault of the ship, the crew were lovely and work very hard, as for the food it was very poor and the entertainment was third rate, I think whoever put it together thought anything was good enough for the elderly passengers, as for any dancing in the evenings it was okay if you were into old time dancing which we are not and if you liked to knit and natter or play bingo during the day then this was the cruise for you. The open dining was a feasco having to cue up for about an hour to get a table for two, I think there were a lot of disappointed people on this cruise and I know that we would never go with P&O again. Read Less
10 Helpful Votes
Sail Date: February 2018
We chose this cruise because it was advertised as a cruise around the fjords and fine dining restaurants. There was one restaurant you could class as fine dining called Sindhu, it was as good as you can get and so was the staff. The rest ... Read More
We chose this cruise because it was advertised as a cruise around the fjords and fine dining restaurants. There was one restaurant you could class as fine dining called Sindhu, it was as good as you can get and so was the staff. The rest of my review is about everything but this superb place with its excellent staff. The other select restaurant was the beach house, my wife said McDonalds was better! The remaining places to eat were like cattle markets, not the luxury cruise it was sold as. As for the fjords then the briefest of time was spent around these as we cruised from one port to another, there was lots more to see but it seemed like they preferred to sail home slowly to save fuel. We booked one of the best 8 cabins, thank heavens we did as we had to spend quite a bit of time in it as activities like knit and knatter, bridge classes and water colour art class wan't us and trying to get a seat in lounge for a coffee was a nightmare. Power failures, aircon failures etc we not ideal, blamed on the freezing conditions outside, hey what a surprise they found out it gets cold in the arctic! Every time I've been there its been cold, very cold. Shore excursions we very uninspiring with lots of waiting queuing and wasted time. Read Less
Sail Date: February 2018
What a disaster in the making! It started with a computer failure affecting check-in, but most retained their sense of humour and were looking positive about the trip to Norway and the Northern Lights. Little did they know of the ... Read More
What a disaster in the making! It started with a computer failure affecting check-in, but most retained their sense of humour and were looking positive about the trip to Norway and the Northern Lights. Little did they know of the catalogue of disasters and misinformation to come. Cabins without heating for days on end in cold Arctic conditions, power failures leading to only curry to eat, flooded bathrooms in cabins, endless flooding around the old tub, leading to the question “was there more water inside the old tub than outside in the sea” On asking an engineer if the old tub was fit for purpose, the reply, after careful consideration came back “she’s still floating so she’s fit for purpose “ well done for the sense of humour that got us through this debacle. Better than the lame excuses from the Captain that blamed the cold weather, and exaggerated the wind chill factor when there was hardly a breeze, that is when he finally decided he should make some official comment, albeit belated, to the customers. Get real and be prepared, we were going about 500 miles north of the Artic Circle for goodness sake. We’ve been on older boats for longer periods in much colder weather and no problems. Need to rethink your strategy P&O. Just waiting now for P&O to offer an apology and compensation. Where are you P&O? Enjoyed the trips though, so it wasn’t all bad. The Northern Lights excursions were great, good facilities at the destinations, not being left abandoned in a field as some who obviously didn’t go, suggest. Excellent photos, I took some 150 stunning pictures, better than the ship’s professional photographer, so well chuffed. Read Less
9 Helpful Votes
Sail Date: July 2017
There were many issues and mainly to do with the dining experience, members of staff, certain basic food and drinks not being available. First, I would like to advise this was my first cruise. I travelled with my mother, and has been ... Read More
There were many issues and mainly to do with the dining experience, members of staff, certain basic food and drinks not being available. First, I would like to advise this was my first cruise. I travelled with my mother, and has been on many cruises but never P&O. My mother has always referred to the service as being outstanding on every cruise (cruise Maritime, Thompsons, Fred Olsen). First morning, I attended the buffet breakfast area (conservatory) at around 9.30am to be faced with huge queues waiting for hot food, these queues seem to be taking a considerable amount of time to move. I have been to many 4-5-star hotels all over the world and I expect to queue at busy periods but the queue would always move quickly. After observing for 10 minutes while I wait (moved ever so slightly in this time), it was instantly clear why the queues were not moving. The hot food was not being replenished quick enough, now this was simple things like mushrooms, bacon, fried eggs as so on (basic breakfast food that is normally consumed by most people). I queued and eventually selected what I wanted, but the overall wait was approximately 25 minutes. I did contemplate getting more but the waiting time outweighed the hunger. This continued throughout the duration of the cruise, (every day apart from the last day, this was mainly due to me and my mother arriving at 6am so we could disembark early). Day 3 and onwards, again I had to wait around the same time as above only to be told there was no mushrooms today or they had completely run out. One day that stands out, the 5th day 28th July 2017, I even asked the member of staff behind the counter, only to be told there had not been any mushrooms cooked and there is none being cooked. At my amazement, when I returned to my seat, my mother had mushrooms. Clearly, I was lied to and again they had simply run out, bear in mind, we always attended breakfast between 9am and 10am. The staff in the conservatory buffet seemed very under trained and had no idea how to interact with the guest. Not once did they say, "good morning", Good Afternoon", or Good Evening". Most of the time they spent talking amongst themselves, it also seemed they had their own game going on. I like to watch people, several of the staff would look at each other and make some form of facial gesture, the other one would then laugh, this was though they were insulting the guest and this made me and my mother very uncofortable. As a little test, I left my plate on the side of my table, 3 members of staff were just chatting and laughing, the plate was eventually removed after about 15 minutes. I am unsure what uniform the Management wear, but to me it was a clear there was lack of supervision in the so-called restaurant. I also witnessed a waiter clearing a table and rather than sweep the crumbs etc. from the table on to a tray or their hand, with my astonishment they just swept it on the floor, there was still around 2 hours of service left, appalling. Throughout the duration of the cruise There was no draught Larger in the Crow’s Nest, (well this is what we were advised). The first club dining night, our table (55) had to wait around 45 minutes between starter and main course. This was nothing to do with the waiters. I would like to say the club dining waiters were very professional and an asset to P&O. I I have made an official complaint via P&O website. I have received a reply (took 29 days which falls outside their complaints process, and only I feel i only received a response due to chasing twice) which basically told me what P&O set out to achieve (type of mission/vision statement) but nothing on how they will be dealing with my dissatisfaction. There was also no apology for the late response and they had the cheek to advise they would welcome me back on board. I have replied back to still state my dissatisfaction, and guess what no response. I have even called the customer services to be told we can not put you through to the complaints department, you need to send an email (trust me this doesn't work), I was advised a Manager would call me ASAP (this call took place on 6th September 2017 and i m now writing this on 7th September 2017, and surprise, surprise, I am still waiting for a call. To sum up. DO NOT BOOK A CRUISE WITH P&O and look for an alternative operator. Read Less
10 Helpful Votes
Sail Date: October 2016
This was our first time crossing the Atlantic and our last. If you are under late 70's this ship is not for you as the entertainment was terrible with only 3 acts through out the cruise worth watching. There was no day time ... Read More
This was our first time crossing the Atlantic and our last. If you are under late 70's this ship is not for you as the entertainment was terrible with only 3 acts through out the cruise worth watching. There was no day time entertainment around the pool (well a saxofone player did try but was moaned at for bent too loud as they were trying to rest!! Lunchtimes and breakfast in the self serve hall was like a bun fight (you would think they had never been fed). To top it all we had a naked (supposed sleep walker) who was playing with himself and after being reported still carried on. So therefore a lot of woman were worried about wandering around at night on their own. To my mind he should have been put off the ship or at least apprehended when we got back to Southampton but I think it was swept under the carpet to try and keep it quiet. We are now looking towards another cruise line for the future after using P&O for several years. Read Less
Oriana Ratings
Category Editor Member
Cabins N/A 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family 2.0 0.0
Rates 4.0 0.0

Find a Cruise

Email me when prices drop