1. Home
  2. Cruise Lines
  3. P&O Cruises
  4. Oriana Review
  5. Oriana Cruise Reviews
6 Helpful Votes
Sail Date: April 2018
This was our 4th cruise with P&O, second on Oriana. The quality of Food and the decline in standards are sadly slipping. P&O now no longer offer a "special " holiday to customers. Food lacks flavour and quality. They ... Read More
This was our 4th cruise with P&O, second on Oriana. The quality of Food and the decline in standards are sadly slipping. P&O now no longer offer a "special " holiday to customers. Food lacks flavour and quality. They appear to have a very parsimonious approach (probably Accountant lead) these days, although prices haven't dropped. No silver service; PG Tips now (used to have Twinnings Teas and Fruit teas) in Cabin; desserts hidden away in fridges in Buffet, you have to ask for them and also for cream. After Dinner chocs reduced some days to dried up bits of cake; no offer of further coffees after Dinner. Sindhu and Beachhouse offered much better service and enjoyable dining experience, albeit at a price - used them on 5 of 18 nights. Oriana is a lovely old ship but showing signs of age and tiredness (including leaking seals around Balcony Door with the result of soaked carpet). Rang Reception took over 3 hours for someone to come to Cabin and then they only put down towels and stood on them to soak up the water (took nearly 72 hours before issue was fixed). Cabin was clean but dated - pink bathroom and old fashioned shower curtain. Staff were very friendly and with very very few exceptions helpful and professional. P&O need to get back to the standards they had 5 years ago without the penny pinching. As an aside, if you are happy being with a majority of older folk 70+ then P&O is now for you, if not choose someone like Sa,ga from experience they are a much younger and more active crowd. I have never seen so many people on sticks and crutches in my entire life. Will I go again with P&O, it's very unlikely, will try Celebrity or Princess. to have better value for money and the cruise experience I want, which P&O used to provide. Read Less
Sail Date: February 2018
Having not cruised with P & O since the maiden sailing of Brittania and only ever cruised Norway in the summer - the Northern Lights sounded just right. Over the past 3 years, we've enjoyed 3 Princess cruises and 3 Celebrity ... Read More
Having not cruised with P & O since the maiden sailing of Brittania and only ever cruised Norway in the summer - the Northern Lights sounded just right. Over the past 3 years, we've enjoyed 3 Princess cruises and 3 Celebrity cruises. Having read some other reviews of the cruise which departed February 23, I have to agree. We booked an outside cabin, as all balconies were sold but we were happy with this, until we opened the door. Swing a kitten - yes but a cat NO! At this time I will state, per our customer questionnaire - Toilet paper is disgusting quality, food choice - how many tons of green beans did the chef buy? The Indian staff were all, without exception, their wonderful friendly selves and it's these people that make a P and O cruise. If you're on a special diet (health) the menu choice was very limited. I suggest you should take all your meals in the restaurants as it overcomes fighting for table space. We spent a day sitting in Andersons fully clothed including hats and scarves, due to the loss of heating. Luckily our cabin didn't suffer any water leaks. We only booked a couple of P and O excursions but did enjoy a day out through Aldennes tourist office @ 600Nkr. It was also a challenge not to get run over by speeding battery wheelchair riders. Oriana is a very expensive cruise ship and has had her day. All we can say is we've booked 2 further cruises on Celebrity. Oh by the way, we're Carnival shareholders but wonder why? Read Less
11 Helpful Votes
Sail Date: December 2017
The service received from P&O from the online booking to embarkation to the staff on board to disembarkation was superb, the cruise however was very disappointing. Oriana is a lovely boat in very good condition At 65 years young ... Read More
The service received from P&O from the online booking to embarkation to the staff on board to disembarkation was superb, the cruise however was very disappointing. Oriana is a lovely boat in very good condition At 65 years young I’d guess we were about 20 years below the average age and not needing walking aids we were in the minority. It was like being in an old folks home at sea.....not my choice of holiday venue. I felt that P&O dumbed down their offer to suite the age and expectations of the passengers. The entertainment was poor....when you end up visiting the cinema five times on a 14 night holiday it says a lot for what’s available.....when I saw colouring in as one of the activities the warning bells rang!! We normally like a drink in The Crows Nest in the day, we nicknamed it Gods Waiting Room....full of folk fast asleep with their mouths wide open. Seriously if the car hadn’t been tightly packed in a CPS car park we’d have jumped ship and flown home. The highlight of the holiday was the three other couples we shared our dining table with, very experienced cruisers, but like us new to Christmas cruises.....and like us all said the last time ever, sad really The Xmas atmosphere was zilch, at £4000 an expensive mistake Read Less
9 Helpful Votes
Sail Date: December 2017
Never again on the Oriana unless you are over the seventy age mark and would like to sit like zombies. The days entertainments were adult Colouring by numbers,Craft and Chat get together & knitting & Chat also line dancing and ... Read More
Never again on the Oriana unless you are over the seventy age mark and would like to sit like zombies. The days entertainments were adult Colouring by numbers,Craft and Chat get together & knitting & Chat also line dancing and they are only the high lights. Getting onto the ship was no trouble fill in the medical card, collect your on board cards and on to the ship you go and there the enjoyment ends. for four of five days there was a virus on board but we were not told, but when salt & pepper comes in little paper, hand antibacterial gel every where, on day five everything was back to normal. I must say that we did not have the best in weather 5 days of winds and bad seas but once we reach canary island the weather did get better for two days, who said go for the hot weather was not on the Oriana this December. The Conservatory [The Buffet] Poor meals Al Fresco [ Passable] Freedom Dining [Passable] If you like the formal evening you can eat and drink anywhere But if you not the buffet is all you get and you can drink only in one bar because you are not dress up for the rest. This ship I was please to get off and I was not the only one I'm sure. Read Less
3 Helpful Votes
Sail Date: July 2017
We have cruised mostly with P&O and been on Oriana before. We thought she is very nice, following her refurb last year (although if our bathroom wasn't missed, they don't appear to have included cabin bathrooms in their ... Read More
We have cruised mostly with P&O and been on Oriana before. We thought she is very nice, following her refurb last year (although if our bathroom wasn't missed, they don't appear to have included cabin bathrooms in their refurbishment plan. Still got the dated & scratched pink suite and very dated shower curtain). On-board entertainment, food & wait staff attitude (in Conservatory) have seriously deteriorated since our last experience on Oriana / P&O in 2015. Headliners were a let down this cruise - voices not enthusiasm and an old 'has been' (Roy Walker) was wheeled out again! The best bit was their guest speaker, Ian Brown but he unfortunately only had 3 spots. Absolutely nothing to gain from grumbling but very disappointed that Captain would not allow tender disembarkation in Guernsey on penultimate day but we all watched Ventura guests leaving on their tenders! If Oriana tenders aren't up to the job (single hull apparently) P&O should reconsider St Peterport as part of her itinerary! Read Less
17 Helpful Votes
Sail Date: June 2017
Firstly, this was our 1st cruise with P&O out of 9 cruises...and will most definitely be our last P&O!! We had heard many good reports about P&O that we couldn't wait...how disappointed we were. It certainly did not live ... Read More
Firstly, this was our 1st cruise with P&O out of 9 cruises...and will most definitely be our last P&O!! We had heard many good reports about P&O that we couldn't wait...how disappointed we were. It certainly did not live up to our expectations. We sailed from Southampton to France, Spain and Guernsey. We didn't have the best weather...but that's out of anyone's control. We liked the layout of the ship...although she was a little small. We liked club dining idea in the Oriental....although the menu choice left a lot to be desired, as did the service...can't possibly swap cream for ice cream, didn't know our names and we were often given the wrong meal!!! but by the end of the cruise when they were all expecting their tips they couldn't do enough for you!!! We liked our cabin, an outside...but unfortunately, that's where the "we liked's" ends!!! The title of the review is "Rest home at Sea"...because that is exactly how we feel about our cruise (we are just in our 50's). The average age appeared to be an "old" 75 yrs old (and that's being polite). There was no "atmosphere" on the ship....bars were often silent like a library where you dared not speak because people were asleep with their false teeth hanging out. The entertainment was definitely not for us....bridge, whist, crafting, waltz lessons, knitting...OMG!!! For the first time ever... we so desperately wanted to get off ship.....!!!! The Captain had most of the passengers petrified with his OTT announcements when the weather took a turn for the worst. If it's going to be so bad....stay in port....but oh no.... that will cost money!!! Add into this... we couldn't get off in Guernsey. The Captain decided that the sea conditions were too rough...hmmmm!!!! it was the best day weather wise of the whole cruise!!! everyone was so disappointed that we could not get off but could do no other than sit and watch the little sail boats circle us while we sat there like lemons!! We contacted P&O on our return re compensation for missed port but they didn't want to know.....maybe the bar takings were down for the cruise and so the Captain needed to get those till ringing for one last time???? Will we try P&O again??? no....Not good enough P&O....plus, we're not ready to wait for God yet!! P.S. can't wait to get back on NCL. and P.P.S. ....can't wait to get back on Thomson!!! Read Less
3 Helpful Votes
Sail Date: May 2017
We have cruised with another cruise line sixteen times, the last one was dire in all it's glory. Some friends of ours who also had the same experience decided to try P&O in 2016. They said that they had had a good time and the ... Read More
We have cruised with another cruise line sixteen times, the last one was dire in all it's glory. Some friends of ours who also had the same experience decided to try P&O in 2016. They said that they had had a good time and the food was good. Unfortunately in June 2017 something had changed the food was forgettable, unless of course you like: Cottage pie: Sausage & mash: Fish & chips: Beef burgers: Spaghetti: Curry (repeated most nights in the Conservatory Cafeteria); At least the vegetables were seasoned and cooked properly. The food in the dining room didn't fare much better but the choice was better. Naturally should you wish to eat well then put your hand into your pocket and withdraw circa £20.00 per person to eat in the alternative themed restaurants which also charged additional prices for other speciality meals. The themed restaurants on many cruise ships are simply taking the mick! Why should I want fork out (excuse the pun) more money to eat decent food when w've just spent over 3 grand getting onboard and that doesn't include drinks etc. The excursions were hampered by cold wet and windy weather in all locations apart from Lisbon Read Less
6 Helpful Votes
Sail Date: August 2016
We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff ... Read More
We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff around the ship we very amateur. We sat at the same table each night and had the same staff. They were very bad at bringing quickly the correct food which was always cold. For one meal the waiter actually threw the starter on plate. At another meal the soup bowl came with the soup dripping down the sides. The bar staff were very sullen and made it an effort to serve us. However the staff in Al Fresco were wonderful. We had most of our breakfast and lunches there. Although the choice of food was limited, we always managed to eat well. All the staff were excellent even remembering the porridge for my husband each morning. Robert the Head Waiter was wonderful. The comfort around the lounges was very dull. Not one lounge or bar had outside windows that you could see through. The only place with windows was the Crows Nest which is far from cosy. It long overdue to have a refit. Our cabin wash basin was a disgrace and the beds were not as comfortable as ships beds usually are. We don't think we will travel again on P and O if this is the quality of the food and service. Read Less
3 Helpful Votes
Sail Date: August 2016
This was a two-night trial cruise to Bruges for us (our second ever cruise and first with P&O) in advance of a longer cruise later in the year. We upgraded to a mini-suite to see what the quality was like. We had a very mixed ... Read More
This was a two-night trial cruise to Bruges for us (our second ever cruise and first with P&O) in advance of a longer cruise later in the year. We upgraded to a mini-suite to see what the quality was like. We had a very mixed experience. Embarkation delayed due to an IT failure but handled very well under the tricky circumstances. We were ushered into a specially corded off section of the otherwise chaotic waiting area with free biscuits and coffee, before an efficient boarding process - making us only an hour late. Initial impressions of the mini-suite were good - the size of the balcony and the room; complimentary champagne, chocolates and canapes plus a warm welcome from our cabin steward. But on closer inspection many of the featured extra elements were disappointing: the room's binoculars for example were old and couldn't be focused with disintegrating rubber eyepieces ; the balcony metal work was in the process of being painted (the wet-paint notice blew away shortly after departure) making use of the balcony a tad tricky; whilst out on the excursion, the cabin's balcony rail was varnished without any indication whatsoever - until we leaned on it. On the last night, the ship was gently rolling around a tiny bit due to the motion of the ocean but the creaking and squeaking from the cabin ceiling was extraordinary. The cabin's bathroom was seriously lacking "luxury". Substantial sections of grout around the bath area were filthy and black with mould - see photos. On the last evening of the cruise I tried to use the featured "whirlpool" accessory but it buzzed briefly, stopped and filled the bath water with small bits of black debris and left a smell of drains. I reported these matters to reception and the initial response was hopeful. Two people arrived within minutes including the cabin steward. They said they would look at the matter whilst we were at dinner. From then on we didn't receive any further communication or see the steward for the rest of the trip. We didn't even receive a final account from him and reception staff had to print one off for us on departure. So if there is a next time, we're sticking to a simple balcony or an outside view cabin with fewer things to go wrong and costing much less. For meals we opted for freedom dining and on both evenings chose to sit with other diners rather than wait 50 minutes for a table for two. The food was very good with a fair choice and wine options by the glass or bottle with prices that compared well with high street restaurants. Service was efficient and we had a very pleasant time meeting some interesting people - this was one of the best elements of the experience. The second night was black tie but this formality was observed by barely half the passengers which was irritating as we'd made the effort. We tried out various bars and the service everywhere on the ship was efficient, friendly and welcoming. For entertainment we saw an absolutely superb Dean Richardson perform an enjoyable Freddie Mercury tribute in the Theatre Royal. We also went to see a film in the Chaplin Cinema; I'm not sure what imaging technology was being used there but the experience was like watching the film on a very old TV with washed out and distorted colours. The staff at the spa centre were really informative and friendly - they took us on a tour round all the facilities and we would have returned here had the cruise been longer. We booked a P&O coach excursion to Bruges and this, although a tad expensive, was easy, relaxing, informative and we had a great day. Other passengers went to Bruges by public transport. Interestingly, the world's longest tram line runs the entire length of the Belgian coast (and right past the port entrance) and we were thinking that that would have been an excellent way to spend the day (if you like trams and haven't been to Bruges). Disembarkation was excellent: very smooth and efficient and you certainly got the impression that they didn't want you hanging around. All in all, I think we had a good "ferry" type experience in that it was all over very quickly and the ship was comfortable. But it felt like we were getting in the way of the various maintenance jobs that were being done before the ship's next long trip. Paying for a mini-suite upgrade was a waste of money in that it didn't provide anything like the full luxury experience we imagined. I probably would choose a bigger ship for a longer cruise next time. Read Less
3 Helpful Votes
Sail Date: August 2016
Mixed review for this weekend cruise to Belgium, Entertainment was really good,Balcony Cabin snug but clean and functional ,good bars, tiny casino and basic shops. Ship is quite small but has everything you need for a short trip. Now for ... Read More
Mixed review for this weekend cruise to Belgium, Entertainment was really good,Balcony Cabin snug but clean and functional ,good bars, tiny casino and basic shops. Ship is quite small but has everything you need for a short trip. Now for the not so good, delayed check in caused chaos.Once we did finally get on board the crew and service was poor to say the least, curt, uninterested and unorganized staff throughout the ship. Not the usual standard we have come to expect and pay for with P and O. We were hurried through dinner and even asked to leave our table before we had completely finished on both nights, in order for the table to be ready for the second sitting, not our late arrival but their inefficiency, poor time management and almost no visible leadership. Disembarkation morning was awful, so many facilities roped off, closed or being cleaned, they just wanted us off the ship and were none to subtle about it either.... so disappointed P and O, you have lost four customers. Read Less
3 Helpful Votes
Sail Date: August 2016
Cruise check in slow due to computers being down. (2nd time this has happened to us at Southampton) On embarkation we had just enough time to attend the mandatory lifeboat drill.(Not sure how they knew who was there as there was no role ... Read More
Cruise check in slow due to computers being down. (2nd time this has happened to us at Southampton) On embarkation we had just enough time to attend the mandatory lifeboat drill.(Not sure how they knew who was there as there was no role call). Ship looked old and in desperate need of a refit. It doesn't take long to get round a ship this size and i can't think of anything i saw that was an improvement on previous my cruise experiences. Whllst the stewards and operatives did their bit to make you feel welcome i didn't sense, due to dining option questions raised, this carried across to the hierarchy. Officers seemed uninterested and hurried. Pro's - Andersons Bar (Good Cocktails) -Crows Nest Bar - BRUGES (well worth a visit, lots of beer and choclate) Lunch ashore, the Flemish Beef Stew paricularly good Cons - Sports Bar (Plastic Beer Glasses) - Cabin (See below) - Shopping Area (Limited) - Fully booked alternative dining - Conservatory (Top Deck Cafeteria) poorest for food/layout and seating Only a 2 night taster to introduce my Niece & Nephew (20's) but would always choose a more updated ship and probably not P & O Read Less
1 Helpful Vote
Sail Date: July 2016
We have travelled on this ship before so we were quite pleased to see that she is now adult-only and that a three-week itinerary was available in the school holidays. We were a little concerned that standards would have dropped, as we had ... Read More
We have travelled on this ship before so we were quite pleased to see that she is now adult-only and that a three-week itinerary was available in the school holidays. We were a little concerned that standards would have dropped, as we had noticed this each time we sailed with P&O. We weren't wrong. P&O are no longer the luxury line they would like you to believe they are. Oriana was rusty, battered and well overdue the refit scheduled for November this year. She is showing all of her 21 years. The furniture and fittings on board were tatty. Wood was scuffed and dented. Fabrics were grubby and in some cases worn into holes (notably the chairs in the little reading room off the library. Carpets were marked and patched. There was a problem with leaks and blowers were being used to dry out the carpets where this occurred. They were constantly painting and varnishing, even replacing handrails in places. The cabins look dated and although comfortable enough, ours wasn't kept clean. The bathroom floor was only mopped once and there was something brown and nasty all over the plinth below the drawers. Used glasses were not replaced with clean ones unless they were emptied out by us. The service on board had gone way downhill. We were on a table overlooking the stern in the aft restaurant and we were almost always the last served. As we were on the second sitting, this often meant that it was almost 9.30 before our main course arrived. They have too few staff serving too many tables. The food was usually only warm and the quality and variety was poor. Gone are the lovely seafood and chocaholic spreads which used to be served in the restaurant. Their poor relations are now served in the Conservatory buffet, where quality and choice was again poor. The "regional dish" on the menu each night had nothing to do with the region we were in. There used to be a wide variety of fresh fruit available but now it is apples, oranges, pears and bananas. The variety of cheeses served was poor- very few farmhouse ones or regional ones. There is no longer silver service in the main restaurants; food comes ready plated and you have to ask if you want different veg, then take pot luck with what arrives. Everything seemed to come with aubergines and courgettes. We were constantly pestered to spend £15 a head to eat in the speciality Indian restaurant. The other grill restaurant cost a £5 supplement but then virtually everything on the menu carried an extra charge. There was also a service charge. Someone on our table ended up paying an extra £28 for a meal for two which wasn't anything very special. P&O now charge for some of their shuttle services if you are not on a "select" fare. When we were in Corfu this was a £4 each way 4-minute trip. On previous visits we have been taken up to the fort but this time we were dropped at the bottom near the port. In Cagliari we have previously been taken to the top of the town near the palace but this time we had to walk from the port gates. This charging didn't happen in every port but it never used to happen at all. The itinerary really was not suited to the age and mobility of the customers. A few days before we were due to sail we were told that we would not be visiting Crotone because the keel depth was too great for the port. I dare say that when these itineraries are booked months if not years ahead, all that kind of thing is taken into account. This was just an excuse. We heard later that migrants land at Crotone so maybe that was the reason. They took us to Corigliano Calabro, an old hilltop village with very steep streets and few shops. The place was not geared for tourists at all. There was what might have been an interesting castle right at the top of the town but most people gave up before they reached it. It says something that after an hour there were about four bus-loads waiting to return to the ship. Everyone was complaining that this was not a port worth visiting. Later in the trip we visited Sarande in Albania. This was a rather grubby resort with a definite third-world air to it. It had a pleasant enough promenade but the amount of steps made it inaccessible for the less mobile and extremely difficult for wheelchairs as the roads were steep. Another stop was Monemvasia, a pretty medieval town on an island joined to the mainland by a mile-long causeway. This also had very steep, slippery cobbled streets which were again unsuitable for those with walking difficulties. The entertainment on board was not as good as previously. Things like cookery demonstrations and flower arranging had vanished. The cocktail and wine tasting sessions which used to be free carried a £10 per person charge. Talks were all historical in theme or trying to sell you something. There were classical concerts but the performers were not as good as on previous cruises and the pianos needed tuning. We didn't go to any of the shows so can't comment on those. Neither they nor the comedians or singers appealed. Cocktails were so weak they tasted as if there was barely any alcohol in them, unlike on previous cruises when we enjoyed them. The bar staff were not as friendly or efficient as they have been in the past. The only plus point was the addition of a good range of craft beers in the Lords Tavern. We were bothered by the smell of cigarette smoke from the smoking area. It blew into the Conservatory restaurant (the smokers are right outside the door) and the whole aft stairwell stank of it. Often the smoke blew across the aft deck where others were trying to enjoy their meals. It was very disappointing to see such a noticeable drop in standards. P&O are no longer the luxury cruise line they would like to think they are. Read Less
14 Helpful Votes
Sail Date: June 2016
We booked this cruise as we have been on this ship twice before. The ship is now in desperate need of a re-fit. On arrival our cabin floor had not been vacuumed properly and the was dirt and fluff evident. The bathroom basin and bath ... Read More
We booked this cruise as we have been on this ship twice before. The ship is now in desperate need of a re-fit. On arrival our cabin floor had not been vacuumed properly and the was dirt and fluff evident. The bathroom basin and bath were faded and chipped and the wc had a black lime scale stain around the water line. The extract vent was clogged and blocked up so that it did not operate. Whilst the bathroom was clean, it gave the impression of being dirty. Our cabin suffered from an aggravating grinding noise coming from the cabin ceiling when the ship travelled at speed. On complaining to reception at 2.30 am one morning, we were given the use of an inside cabin, but I could not sleep in it as it felt claustrophobic, so I went back to our original cabin whilst my wife slept in the temporary one. It took four days to fix the problem, however as our cabin was under the sun deck, at 7.30am each morning we woken up by the crashing of sun beds being put out. We could not walk completely around the promenade deck due to the amount of maintenance being carried out. This continued for the whole 12 days. The food was excellent in all the restaurants. The majority of the staff however, whilst doing their jobs well, seemed miserable an unsmiling. The service at dinner was very fast with plates being removed whilst you were still chewing last mouthful. P&O have lowered the standard of dress code, so that despite there being notices to the contrary, some men turn up dressed in their vests at breakfast and lunch, not something that enhanced my dining experience. No one policed the dress code, so it was up to the guests to wear what they wanted. Other than the black tie evenings there were no nights were a jacket and tie were required. Again smart jeans and polo shirts could be worn at dinner, although some passengers had a funny idea as to what constitutes smart. The entertainment was first class, with quality west end singers etc. The excursions were as expected and the usual sightseeing trips. If you are looking for a cruise where you can dress up and feel special, look elsewere. Read Less
29 Helpful Votes
Sail Date: March 2016
This was our 3rd cruise and 2nd on a P&O ship. The destination was always the most important aspect of this holiday as we have always wanted to see the northern lights and after looking at the excursions available we didnt hesitate to ... Read More
This was our 3rd cruise and 2nd on a P&O ship. The destination was always the most important aspect of this holiday as we have always wanted to see the northern lights and after looking at the excursions available we didnt hesitate to book. Getting on the ship was fine, CPS were great to deal with and after 30mins of arriving we were on the ship. We left Southampton on time and all was good. Id read some negative reviews about how shabby and old the ship was but we thought she wasnt too bad given her age and she ploughed through stormy waters with ease. After 2 days at sea we arrived at Andalsnes, a lovely little Norwegian town surrounded by snowy mountains, a pleasure to walk around. After another sea day we crossed the Arctic circle and docked at Tromso. This could have been better as it was a Sunday and most things were closed, something i think P&O should have considered with the schedule but saying that we still enjoyed our time there. Following day we arrived for a 2 day stop in Alta. What a fantastic place! We visited the Ice Hotel which was out of this world. In the evening we went on the "in search of the northern lights" trip and were not disappointed, we had a fantastic display, something to remember forever. The following day we went to The Holmen Husky centre for a sled ride and got to hear all about the dogs then spend time with them afterwards, totally brilliant. Then it was back to the ship and thats where it all went wrong! Oriana is an "adult only" ship which actually translates as "floating care home". A good 80% of passengers were age 65+ so all shows and activities were catered for them. It was tolerable for a short while then it got boring. I mean really boring. Theres only so many times you can use the gym or drink Costa coffee. Nit and natter or beginners ballroom dancing were as exciting as it got, not fair on the younger passengers. Just something to see or listen to that wasnt pre 1960 occasionally would have been nice. Unluckily for us the weather turned bad which meant we had to miss our last port of Stavanger out and we were at sea for 4 long days! Thank God our destination was brilliant because the time on the ship was dull, and after spending a lot of money on it we didnt expect to spend as much time in our cabin as we did due to the only people onboard being entertained were the OAPs! Its a shame because the ship itself is nice, it didnt let us down, but P&O need to up their game, the food wasnt brilliant either. Had this been our 1st cruise we would never cruise again. Read Less
6 Helpful Votes
Sail Date: December 2015
The cruise was advertised as Christmas and New Year, but there was no atmosphere for either. The decorations looked as if they had been bought at Poundland not at all what we experienced on our previous Christmas Cruise to the Caribbean ... Read More
The cruise was advertised as Christmas and New Year, but there was no atmosphere for either. The decorations looked as if they had been bought at Poundland not at all what we experienced on our previous Christmas Cruise to the Caribbean on Arcadia. The Christmas cake display was abysmal and the atrium decorations were very poor. Not at all what we expected. We expected a similar standard of decorations to that which we had previously enjoyed on Arcadia. We were also disappointed with the Theatre group shows. Not with the energy or professional attitude of the cast members, but apparently the shows are on a rolling programme and the Theatre group only changes the shows every three years, so we were seeing shows we have seen on previous P&O cruises. Some of the costumes were well past their sell by date with torn flounces, 'V' shaped pieces let into the back of one costume and shorts which did not fasten. A poor showing. We were 'upgraded' to a cabin with a bath, but we would have preferred just a shower cubicle and we were not allowed to change the upgrade. Everywhere is looking its age, with tatty carpets in the restaurant, well worn seats in the theatre and chipped paintwork everywhere. Not what we have come to expect from P&O. We know Oriana is due a refurbishment in November, but the cruise price did not reflect the poor quality of the ship. There was no atmosphere on New Year's Eve as we watched the fireworks, courtesy of Tenerife Yacht Club, to the strains of the Deadwood Stage and music from Paint Your Wagon!! The haggis was not paraded through the restaurant, the chefs did not walk through the restaurant so that the passengers could demonstrate their appreciation. The staff were really great, cabin steward second to none and the waiters in the restaurant were friendly courteous and extremely helpful. WE have seen everything change, from there being no ice sculptures, or even lard sculpture, to the size of the bread rolls, the diminished size of the muffins and scones, but to cut up a French fancy in half was just beyond the pail. The self service buffet actually ran out of baked beans for breakfast on one occasion. I ask you, ran out of baked beans!! We have travelled on P&O 6 times previously, but this is the last time we will ever cruise with this company. We will cruise Cunard in future. This is not a pleas for money off a next cruise, we have already told your office that we do not wish to have the £150 off our next cruise. We are not wishing to cruise P&O ever again. Read Less
15 Helpful Votes
Sail Date: December 2015
This was a first 'taster' cruise with P&O to help me decide whether to book a longer cruise with them next year and also to find out how they compared with the likes of Celebrity, Fred Olsen and Holland America. I'm ... Read More
This was a first 'taster' cruise with P&O to help me decide whether to book a longer cruise with them next year and also to find out how they compared with the likes of Celebrity, Fred Olsen and Holland America. I'm sorry to say that I found the P&O Oriana a very poor experience and certainly won't be rushing to book another cruise with them. Travelling solo meant that I'd paid a 100% single supplement for school dinner quality food, unsmiling service (if you could get any at all) and a general feeling that the passengers were incidental to the cruise rather than the reason for it. A 45min wait for a coffee (after the order had been taken), a main course in the Peninsular restaurant so bad (cold, shrivelled up and with a decidely 'off' taste) that I left all but a couple of mouthfuls with no alternative forthcoming, unappetising and sparse buffet food in the Conservatory (eg., biscuits with no accompanying cheese available), blocked or flooded public toilets and an utterly shambolic attempt at afternoon tea in the Peninsular restaurant on the afternoon we should have been in Amsterdam but were still anchored in the channel waiting for the wind to drop. Most people i spoke to had comnplaints about some aspect of the cruise and some intimated that P&O might not have thought that passengers on such a short cruise were worth bothering about. If so, they need to think again. Read Less
Sail Date: October 2015
Embarkation was in Venice and one of the ports on the trip was Rome. I so wanted to see both these places and P & O were going there. Never go in October, the sea was rough and instead of having 2 days at sea and 4 days in ports, we ... Read More
Embarkation was in Venice and one of the ports on the trip was Rome. I so wanted to see both these places and P & O were going there. Never go in October, the sea was rough and instead of having 2 days at sea and 4 days in ports, we spent 4 days at sea. Kotor was the first port we missed, we were so disappointed, too rough to land. A we didn't visit Kotor, a non EEC country, we were unable to purchase duty free goods after that. We visited Corfu {which was lovely} but they couldn't sell us duty free goods. Our last port was Monte Carlo. When the captain announced he had tried to land but couldn't, for our safety we were all so very very disappointed. The worst thing was, we could see another P & O ship that was taking passengers ashore on their shuttle boat. We complained as did many people but were just fobbed off. There was absolutely no compensation whatsoever. Back in UK, I wrote to P & O stressing my disappointment but they said they had a NO COMPENSATION POLICY. Rob Bryden can swan around on those adverts, I am sure at the expense of P & O but Mr and Mrs Ordinary get nothing. I tried complaining via emails and was told that the captain had tried to land at alternative ports but couldn't, this was not mentioned in the ship's log. I don't think they really did try. I will never book a cruise with P & O again if I can help it. Also, I found they seem to charge for everything and most goods on board were quite expensive. Every lecture or demonstration I attended always involved some form of payment should I wish to take it further. I have been on 2 other cruises and found them marvellous in comparison they seemed far more generous than P & O. Read Less
6 Helpful Votes
Sail Date: August 2015
this was are first ever cruise so I have nothing to compare against but I can certainly tell when a ship is looking worn out. On arrival day one we had been on the ship no more than five minutes and spa treatments were being introduced ... Read More
this was are first ever cruise so I have nothing to compare against but I can certainly tell when a ship is looking worn out. On arrival day one we had been on the ship no more than five minutes and spa treatments were being introduced to us in a elevator of all places whilst we were still were carrying our hand luggage. We arrived at are cabin a hour or so later when it was ready a nice enough cabin but a few maintenance problems I.e. cupboard doors, toilet flush issues but the cabin was always kept very clean. What I found more disappointing was the general look of the ship you could see she was a grand lady in her day and still could be, but she is worked constantly without time for a refit and all maintenance is carried out at sea. All the time on our cruise the maintenance was carried out a patch work quilt of grey primer paint and white flecks of paint on the decks through grinding, a generator the size of a large van on the sun deck due to some problems below, the attrium water feature never worked for the duration of the cruise it's a shame as we were looking forward to this holiday for a long time. The food we found hit and miss Eating in the conservatory Don't bother! Eating the Oriental average. Eating in peninsular average. Eating in the ocean grill excellent. Eating in the beach house good. The entertainment on board was OK but it got a bit the same old thing at the end of the cruise. I spoke to a few people on the cruise about there experience on board and the one thing they all had in common was the way p&o had lost a lot of there traditional values, and All the changes seen on board are for the worse. As I said at the beginning of this review we hadn't cruised before so had nothing to compare it with but from my findings this was a long way from perfect compared to other cruise companys. We won't be bothering again. Read Less
2 Helpful Votes
Sail Date: July 2015
SHIP INFO Oriana is an aged ship and this is very noticeable with a lot of the ship showing signs of age and disrepair -- but this was to be expected as she is an old lady, and in her day an obviously lovely ship. What we did not ... Read More
SHIP INFO Oriana is an aged ship and this is very noticeable with a lot of the ship showing signs of age and disrepair -- but this was to be expected as she is an old lady, and in her day an obviously lovely ship. What we did not expect - is how dirty she is is overall -- and not once did we see anybody doing any cleaning anywhere on the ship (other than the restaurants) CABIN The cabin was as expected - perfectly adequate - with shower/bath - plenty of storage. We expected it to be aged as with the overall Oriana -- but not with broken elements -- and ohhh soooooo dirty. The bath was stained as was the mat - the air conditioning vent was as clogged as you could get and the window and sill were filthy. I know we should have complained - but didn't. For the first time ever, we really regretted paying our gratuities. EMBARKATION/DISEMBARKATION Very good -- with both - thankyou SECURITY This did bother us -- as our cards were not read - or did not work several times when going ashore. Also some friends of ours had repeated calls for them to report to the reception - i.e. they had not returned to the ship following a port call - with a very sarcastic announcement from the Captain. -- They had actually been on the ship since midday (in an area where the speaker system wasn't working)!!. When they complained about this -- were told that security isn't infallible and there are occasional problems !!! - what can you say to that following the Tunisia terrorism. ACTIVITIES Generally good -- and as with any cruise - you could partake in as much or as little as wanted. SERVICE This was extremely and noticeably poor -- Having never cruised with P&O we can only compare with other cruise lines. With the exception of the head waiter (very rare) -- the crew generally gave the impression that they didn't want to be there -- none of the usual smiles and grretings that we have had on other cruises. We since found out that the moral on this ship is as low as it could get - (we don't know why) FOOD/DINING This was adequate but nothing wonderful -- The conservatory was cafeteria style - but generally the food was really poor (mainly frozen-mass catering stuff). The food in the main dining rooms was acceptable - again not great , but perfectly adequate. The food in the specialist restaurant ( Ocean Grill) - was excellent - but we did have to pay a very large supplement (but well worth it). SHORE EXCURSIONS These were really good -- and have to say that the Port Presenter was very knowledgeable and helpful. POOLS AND OUTSIDE AREAS These unfortunately were a disgrace - generally very tired and in poor condition. What we did not expect was that sun loungers were reserved from very early morning for the whole day - (and not necessarily being used). More often than not it was impossible to find two loungers available without towels and books on etc - until very late on each day. We found that people were reserving loungers even before they went out on a port excursion! When we raised this with the staff at reception - they basically said it was not their problem. On all other cruises that we have been on -- there have been deck stewards - removing towels and making loungers available - unfortunately not so with P&O ENTERTAINMENT This was mainly very good - especially the specialist acts. The orchestra too were really good. The only negative was that the male singers in the Headliners theatre group were so weak - whoever booked them should really look again (unless they were cheap) The female leads and the chorus were excellent. SUMMARY Our overall experience with this cruise was really poor - and as a result will never sail again with P&O -- and this was also the general opion of many of the other guests that we spoke to on this cruise - many of whom had been on the Oriana before. Read Less
2 Helpful Votes
Sail Date: April 2015
We too have just returned from the New Orleans cruise and would agree with 95% of the previous comments .We thought that most (not all) the professional entertainers were good. Where we strongly agree and on which we would like to ... Read More
We too have just returned from the New Orleans cruise and would agree with 95% of the previous comments .We thought that most (not all) the professional entertainers were good. Where we strongly agree and on which we would like to expand is the quality of the food. School dinners spring to mind but most were much worse than school dinners. I have never in 15 years of cruising seen so many meals sent back and changed. Lunch if you chose to eat in the Conservatory was definitely a best forgotten experience. It had the ambiance of a works canteen, where if you were a little tardy with your time keeping you struggled to find a seat. Salads and sandwiches were fine, if somewhat repetitive ( however you had to be prepared to queue while the solitary sandwich maker tried to keep up with demand) The hot options were on the whole of poor quality and unappetising and certainly lacked imagination. In the evening we dined in the Peninsular Restaurant, which was set up for freedom dining, I would estimate 90 % of the people we met were complaining constantly about the food. Portions were too small, vegetables, repetitive and boring, (ok if you like broccoli and carrots.) sometimes overcooked sometimes undercooked and certainly some of the carrots came from a tin. Just some of the offerings which I saw returned were ; numerous steaks either over cooked or undercooked or just plain inedible, a seafood pasta which was a penne pasta with tomato sauce and one mussel and one cockle placed on the top, a supposed garlic mushroom starter which consisted of puff pastry and no mushroom, roast lamb, recognisable only because it was served with a weak mint sauce baked Alaska with totally uncooked meringue, lobster ( yes it appeared twice) which was tough and stringy and as normal was a very small portion, a cheese and onion tart , served as a main course, which was the same as was served as part of afternoon tea. A very nice haggis served in an inedible pastry tart. oxtail served inside a disgusting looking suet pudding, again inedible. A very poor cheese board selection, the only redeeming feature being the Stilton .It was all nicely rounded off at breakfast on the final morning with powdered scrambled egg which was a solid mass which once again remained untouched. At no time did we see the senior officers and crew around the ship especially noted as missing was the Executive Chef. I don’t blame him, he would probably have been thrown overboard. He should be ashamed of himself and consider his position. There are chefs on board who can cook and you can enjoy their offerings if you are prepared to pay the supplement, but why should we be forced into this choice. P and O need to look at this situation urgently or they will find people will talk by walking. Read Less
2 Helpful Votes
Sail Date: March 2015
This did not start well as a couple of weeks before the cruise we got an email saying we had been upgraded. I was not happy as we had specifically asked to be removed from an automaic upgrade when the cruise was booked. We had been moved ... Read More
This did not start well as a couple of weeks before the cruise we got an email saying we had been upgraded. I was not happy as we had specifically asked to be removed from an automaic upgrade when the cruise was booked. We had been moved to another inside cabin just under pool deck, that is actually the same grade this year and is certainly not a location we wanted, due to potential noise. A rather strained conversation with P&O got our chosen cabin back, although I was originally told they may not be able to do that. It seems our 'no upgrade' request had got lost somewhere along the line. We set sail late, having had a text the previous day saying Oriana would be late back from the previous cruise so to turn up 2 hours later than original time. Investigation of forums identified the delay as being due to engine problems. Engine and thruster problems were mentioned about 3 times during the cruise by the captain so iI suspect the problems persisted. The air in the cabin was ridiculously dry, whcih made my asthma problematic from the outset and must have contributed to the severity of my illness, although mosy people were coughing by the end of the cruise. The captain did not make regular broadcasts as we normally get on cruises and was never seen around the ship. He did not even attend our welcome party on he first formal night! Dining - We were on freedom dining and freedom is the last word I would have used for that as there were regularly queues to get into the restaurant. The second day we went down at about 7.45pm and had to wait 45 minutes to get in!! We filled a comment form in about that and when we turned up the next day, we were admonished for filling the form in by the restaurant manager, who was really quite irrate! It took some time for us to get him to let us into the restaurant - other people were queueing at this time of course!! The food in the main restaurant was not good either, varying from OK to extremely salty, tasteless or just totally inedible. Everything seemed to come with sweet sickly things, rich sauces or a lot of grease - and that was just the savoury courses. A small piece of stale bread was available and two or three malteser sized pieces of potato were fairly usual. We are not fussy eaters - the food really was bad. I lost 4 lb over the course of that cruise, which was a first on any cruise ship. The self service restaurant was open in the evenings but on a 'themed menu' basis and had some very strage and extrememly poor quality food, so that was not really an alternative in the evenings. Also the 'hot' food there was regularly quite cool and I had taken some meatballs one late night snack time, (well used on this cruise as many people were on deck), and the blood could be clearly seen inside as I cut into them. I am not in the slightest surprised that there was an increase in people with stomach bugs by the end of the cruise, but I do have a suspicion that it was not norvirus, which had been blamed by the staff of course. Water supply - At one stage there was a notice in the daily sheet that water would be off on decks 8.9.and ten, from 10.00am - 2pm one day. I was told by someone who had a cabin on one of those decks that it was off on another occasion as well. Again, I wonder what caused the stomach problems! Staff - Our Philipino cabin stewardess was excellent, but many of the restaurant staff and some bar staff caused us much surprise. We have never had cause to criticise crew on any ship before, but a good number of the restaurant staff in particular were not pleasant people and some where downright rude on a number of occasions. It was not even that they were busy as they seemed to have plenty of time to stand round and chat with each other, even after norovirus had been declared. Table clearing in the self service was very slow, if it happened at all before you left. Some bar staff were good, but others were very variable and one even snatched a receipt away at one stage. We had done nothing whatsoever to annoy him. It was obvious though, that all Philipino staff were excellent. Reception staff, (as well as our cabin stewardess), were the exception and they were always excellent. We do not attend much in the way of entertainments, so I cannot comment on most, but there was an extrememly good speaker on astromomy, (solar eclipse, northern lights etc), called Robin Scagell and he was one of the best speakers we have seen on any cruise. Torshavn - Luckily we were not able to dock due to wind, but we did in fact see the solar eclipse, which we would not have done from the dock in Torshavn. We had a short afternon in Torshavn that day following the eclipse. We took a very pleasant walk uphill, through a park beyond the town and visited an art gallery there. Tromso - we were in a crowded crow's nest as we sailed towards the port surrounded by dirty tables which had been used for an art class. There were only two bar staff available for the whole bar, but we did manage to buy two coffees by waiting a considerable time at the bar. The scenery was lovely, but great shame the ship was not organized for scenic cruising. They could easily have cleared the dirty tables (or better still held the cless elsewhere) and deployed more staff to the bar - lots of cash could have been made by bar sales, so that was just bad management. We again had a late arrival in Tromso, reducing the planned afternoon and evening visit to an arrival only about 2.5 hours before the museums closed. By rushing, we did manage to go to Polaria, which was very good. Alta - First day we went on a 'Sami Village and Reindeer Sleding' trip. This trip was good and even the drive there was very pleasant as it was a scenic journey. The weather was cold, as expected, but dry so it was good weather for the trip from our point of view. The next day my husband went into the town independently and then on a northern lights trip that night. I had to cancel my northern lights trip due to a very bad chest infection, but as I had visited the doctor onboard, he had signed the back of my ticket, so I could be refunded the £135 paid. I was thankful for that. The lights were seen that evening, but my husband could not see the colour by eye. This was only seen on time lapse photos. We had been warned previously that the colour(s) are often not visible by eye and that any movement is usually only seen with time lapse photography. That all seemed a bit of a swizz really and is not what is usually advertised as viewing the northern lights. Sea Day After Alta - I went up to the deck to the rear of the self service restaurant late this day as we were sailing south, not far from Tromso to see if the lights had been sighted. I was told they had, but had subsided at that time. So I went back to the cabin and put all my warm clothes on and went back up hoping to get my first sighting. After waiting about half an hour (mainly sitting down near the the restaurant entrance for warmth and rest), I was richly rewarded by a very bright green band of light, which spread around the sky, like a rainbow. I was standing next to one of the passengers with a camera and tripod. He said that was the best he had seen and he had been on the same cruise the previous year, so I was very lucky to see that and it was actually better than my husband had seen. Bergen - My husband had been diagnosed with Flu by then and prescibed Tammyflu as well as the same anti biotics I had. I went for a short walk and got a couple of postcards of the northern lights - which, surprisingly, were not on sale in the ship. Stavanger - We were both quite ill that day, but I managed to go out to post the cards which I had bought the previous day. Overall The ship was showing its age, with many windows in the crow's nest and elsewhere with condensation between the double glazed pains of glass and one was even filled with water to three quarter's of the window height. The bottom of many of the big posts between the front windows were also quite badly rotted. Also, there were obviously mechanical and plumbing problems on the ship. The above was not a major fact in our feelings about the ship, which otherwise looked reasonable. However, the extremely dry air and the food/restaurant situation and the poor quality of many staff was totally unforgivable. Thinking back over our cruises, more than half have been with P&O, but we have no intention whatsoever to travel on one of their ships ever again. There are far better cruise companies out there, and not necessarily at a higher price. Read Less
1 Helpful Vote
Sail Date: February 2015
My Wife & I have just had the misfortune returning from a P & O Cruise on the Oriana This was a special anniversary which was due to leave on the 23 February to the 05 March 2015 We are absoluttely disgusted with the service, food, ... Read More
My Wife & I have just had the misfortune returning from a P & O Cruise on the Oriana This was a special anniversary which was due to leave on the 23 February to the 05 March 2015 We are absoluttely disgusted with the service, food, and complete disregard for the less sble and disabled passengers the cabin was the one of the only good points as it was a fair size with lots of drawer and hanging space with nice shower and facilitiesI will list our experience as follows: (1) Waited in disembarkation 30 mins in line when arrived at terminal for check in was told just checking you in we are not P & O Staff nobody available to help with walking disabilty then waited in line for custom check (2) Arrived on Oriana was informed will be in Southampton until next day and cruise itinary changed due to weather so will not be calling at La Corona and all ports not as itinary (3) Informed all passengers to go to Life Boat Drill at 4pm arrived at Station C at 3.50 pm hundreds of people sitting comfortable in chairs no seats for those less able to stand I sat on a marble pillar was told cannot sit there must stand said have disabilty due to microphone not working and Captain starting the exercise late after over 10 min's made a broadcast asking for those able bodied to give up their seat for less able (4) As luggage did not arrive to our cabin until 5.30 PM we was too late to go to our restaurant in Oriental so went to buffet in the Conservatory the so called hot meals was just luke warm which we could not eat at 10.30 pm we noticed there was a late snack in the buffet (conservatory) arrived at 10.40 most of the snack trays was empty there was a tiny piece of pizza I asked for some pizza and was told all finished at 11 pm the sections all closed down which was advertised to stay open till 2am (5) Spoke to Reception made appointment with Chief Purser who logged our complaints and said we should speak to Food and Beverage Manager made appointment with him the next day (6) Met the Food and Beverage Manager listed our complaints and said will check them out and come back to us next day received letter saying had spoke to Restaurant Manager and told him pizza is to order and nobody asked which was untrue Arranged to meet again next day I replied I would not be making this complaint unless it was the truth he said he takes his managers word as gospel my reply was the customer is always right his reply (Not on this Ship )he them stated he goes round the buffet checking the temperature In the 10 days never saw him checking or anyone else due to his disgusting attitude we decided not to contact him again (7) Tried to go to the show in Pacific Lounge which had a musical show at 20.30 went straight after dinner 1st sitting was told Standing Room Only I said cannot stand was told nothing can be done complained to reception was advised the Duty Manager will not be on till 10pm made appointment to see him he was very caring apoligised said will pass our comments to entertainment team but agreed there should be seats for disabled (8) Cost of shuttle at ports excesive priced at £16 for 2 on less than a 5 minute journey to town I was quoted for a private taxi much less When booking I notified P & O I have walking difficulties I do not use a wheel chair I was informed when arrive at Southampton Dock there would be assistance if needed When arrived at Terminal building was told must take ticket and wait in Line I said cannot stand very long was then informed nobody available and must wait in line after 30 mins waiting to check in was then told must join line for customs when I arrived on the ship I was exhausted But this was the start of our nightmare even when the Oriana returned to Southampton at QE2 dock not the Ocean Terminal where we was due to return no information and a long walk to the car park I was about to book another cruise with P&O but due to all the problems encountered as stated will be booking with a reputable cruise line that treats its passengers with consideration and respect which was not shown on the Oriana Read Less
Sail Date: January 2015
After travelling on Cunard & celebrity cruises very successfully on several occasions we decided to try P&O as we had heard that prices were reasonable in the bar etc. We subsequently travelled on The Oriana to the canaries in ... Read More
After travelling on Cunard & celebrity cruises very successfully on several occasions we decided to try P&O as we had heard that prices were reasonable in the bar etc. We subsequently travelled on The Oriana to the canaries in January 2015. What a let down !! We had no hot water in our cabin on five different days & had to shower in the spa. Although some public areas have been updated the ship is very tired & in need of a refit - public loos / seats and handles mmm.... We were late into port on two occasions that included getting into Southampton. Apparently this was due to engine problems, but I think we had already diagnosed this ourselves as there was terrible vibration in our aft cabin which nearly shook us out of bed! It was so bad that we were unable to sleep and had to move our pillows to the foot of the bed away from the wall. Communication from the officers was really poor & we were not fully updated as to the problem although it was obvious from the way we limped slowly into port. It is such a shame as many of the people we spoke to were longstanding P & O cruisers who are loyal to the company and are fond of the old ships. However, all commented on the obvious cutbacks especially with the food and I think many of them will be looking at other companies in the future. The one thing P & O have got right is the staff who were unfailingly polite and helpful. The waiters and our steward were superb and nothing was to much trouble. Also, having a great choice of current movies available daily was welcome in the variable weather conditions. We are not cruise snobs and went with an open mind but feel this company seems to be dumbing down standards for us Brits. Would the Germans or Americans put up with these standards? We think not !!!!! Read Less
Sail Date: December 2014
This was our first cruise on P&O and the last, in fact this ship has for the moment put me off cruising. The ship is scruffy and desperately in need of a re-fit or selling off. I find it hard to imagine it ever had any luxury about it, ... Read More
This was our first cruise on P&O and the last, in fact this ship has for the moment put me off cruising. The ship is scruffy and desperately in need of a re-fit or selling off. I find it hard to imagine it ever had any luxury about it, for example on Queen Victoria they have a massive Christmas tree in the atrium that spans two floors, a harpist playing on the second level by a cocktail bar, on Oriana just a cheap 6ft tree. We had to collect our cases some way down the corridor instead of them being already in the cabin. The cushions in the cabin were horribly stained, the bed valance had large stains and holes stitched up, all fit for the bin. The carpet tired, worn and stained. There was a fresh flower in a vase, on Christmas morning it had wilted and flopped over, the cabin girl simply did away with the stem and plonked a stemless flower head in the vase. No complaints with the cabin staff though. I do not like to hear people criticise the age of people on cruise ships but on this ocassion even my husband who is 72 felt young, plus there was noticeably more tattoos and less manners on this cruise line, more like Butlins on sea. The general consensus from other passengers seemed to be standards were down, the entertainment poor and the christmas decorations disappointing. On the other side of the coin I have to say the meals in the Oriana restaurant were excellent, probably the best I have had on a cruise and our two waiters absolutely exemplary, they bent over backwards to please and always took time to chat, I was sad to say goodbye to them. The propellers are very noisy in this dining room but this did not bother us as much as it bothered others. I did hear some people not so happy with the food but in our experience this was absolutely not the case (petit fours not so good but a very minor point). The itinerary and navigation etc. were fine my problem being with the ship and cruise line, I wish there was the facility to add the photos I have of the poor condition of the ship. Read Less
Sail Date: November 2014
Having cruised with both NCL and Royal Caribbean on numerous occasions we decided to try P&O bringing my mother and partner, both of whom are in their eighties and have never cruised before. We ate in the self service restaurant on the ... Read More
Having cruised with both NCL and Royal Caribbean on numerous occasions we decided to try P&O bringing my mother and partner, both of whom are in their eighties and have never cruised before. We ate in the self service restaurant on the first night while our meal sitting was changed from late to early. The meal was awful so for breakfast the following morning we ate in the main dining room. Ham and eggs ordered - piece of ham hiding under the egg served on a huge white plate not even some parsley to cheer it up! Omelette ordered by Mum was no bigger than her palm again served on a huge white plate. My mother is diabetic and to be fair they looked after Mum really well and her adapted diabetic menus were excellent Her blood sugar levels stayed low even though she had far more to eat than she normally would including puddings. She ordered the night before and they prepared her what we ate without sugar or too many carbs. Last night she even had baked alaska ( no sugar in meringue and diabetic ice cream ) Meals in The Oriental were variable with Starters and Puddings being better than Mains. Portion sizes were small - 5 chips with steak, 4 very small slices of duck( 1 breast probably served 3 guests) and meat tasteless and tough. We ate breakfast and lunch in the self service where seating was always a problem.There was no variation in the food at breakfast with no one cooking omelettes and eggs to order as we are used to. Lunch was ok although one day I had a chocolate eclair filled with sour cream. These were removed quickly after I pointed it out and was brought a fresh one. We ate in the Italian one night and had a lovely meal with generous portions. Embarkation was efficient with cabin available immediately. Disembarkation was another issue. Cabins have to be vacated by 8 and breakfast finished at 8:30. However first passengers were not called until almost 9. The queues were horrendous and after being called at 9:45 we waited in line until nearly 10:30 only then to be told that the air bridge was unsafe and we would now have to dis embark on Deck 6 not 7. At no point was an announcement made or apology given just an officer walking among us and shouting instructions. My Mother's cabin was on deck 8 starboard and very noisy. There were complaints from guests in these cabins and as soon as we docked in Southampton they proceeded to take down the deckhead panel. Unfortunately my mother is not keen to cruise again. Read Less
Oriana Ratings
Category Editor Member
Cabins N/A 3.8
Dining 4.0 3.7
Entertainment 4.0 3.7
Public Rooms N/A 4.1
Fitness Recreation N/A 3.6
Family 2.0 3.6
Rates 4.0 3.9

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise