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6 Helpful Votes
Sail Date: April 2018
This was our 4th cruise with P&O, second on Oriana. The quality of Food and the decline in standards are sadly slipping. P&O now no longer offer a "special " holiday to customers. Food lacks flavour and quality. They ... Read More
This was our 4th cruise with P&O, second on Oriana. The quality of Food and the decline in standards are sadly slipping. P&O now no longer offer a "special " holiday to customers. Food lacks flavour and quality. They appear to have a very parsimonious approach (probably Accountant lead) these days, although prices haven't dropped. No silver service; PG Tips now (used to have Twinnings Teas and Fruit teas) in Cabin; desserts hidden away in fridges in Buffet, you have to ask for them and also for cream. After Dinner chocs reduced some days to dried up bits of cake; no offer of further coffees after Dinner. Sindhu and Beachhouse offered much better service and enjoyable dining experience, albeit at a price - used them on 5 of 18 nights. Oriana is a lovely old ship but showing signs of age and tiredness (including leaking seals around Balcony Door with the result of soaked carpet). Rang Reception took over 3 hours for someone to come to Cabin and then they only put down towels and stood on them to soak up the water (took nearly 72 hours before issue was fixed). Cabin was clean but dated - pink bathroom and old fashioned shower curtain. Staff were very friendly and with very very few exceptions helpful and professional. P&O need to get back to the standards they had 5 years ago without the penny pinching. As an aside, if you are happy being with a majority of older folk 70+ then P&O is now for you, if not choose someone like Sa,ga from experience they are a much younger and more active crowd. I have never seen so many people on sticks and crutches in my entire life. Will I go again with P&O, it's very unlikely, will try Celebrity or Princess. to have better value for money and the cruise experience I want, which P&O used to provide. Read Less
Sail Date: February 2018
Having not cruised with P & O since the maiden sailing of Brittania and only ever cruised Norway in the summer - the Northern Lights sounded just right. Over the past 3 years, we've enjoyed 3 Princess cruises and 3 Celebrity ... Read More
Having not cruised with P & O since the maiden sailing of Brittania and only ever cruised Norway in the summer - the Northern Lights sounded just right. Over the past 3 years, we've enjoyed 3 Princess cruises and 3 Celebrity cruises. Having read some other reviews of the cruise which departed February 23, I have to agree. We booked an outside cabin, as all balconies were sold but we were happy with this, until we opened the door. Swing a kitten - yes but a cat NO! At this time I will state, per our customer questionnaire - Toilet paper is disgusting quality, food choice - how many tons of green beans did the chef buy? The Indian staff were all, without exception, their wonderful friendly selves and it's these people that make a P and O cruise. If you're on a special diet (health) the menu choice was very limited. I suggest you should take all your meals in the restaurants as it overcomes fighting for table space. We spent a day sitting in Andersons fully clothed including hats and scarves, due to the loss of heating. Luckily our cabin didn't suffer any water leaks. We only booked a couple of P and O excursions but did enjoy a day out through Aldennes tourist office @ 600Nkr. It was also a challenge not to get run over by speeding battery wheelchair riders. Oriana is a very expensive cruise ship and has had her day. All we can say is we've booked 2 further cruises on Celebrity. Oh by the way, we're Carnival shareholders but wonder why? Read Less
11 Helpful Votes
Sail Date: December 2017
The service received from P&O from the online booking to embarkation to the staff on board to disembarkation was superb, the cruise however was very disappointing. Oriana is a lovely boat in very good condition At 65 years young ... Read More
The service received from P&O from the online booking to embarkation to the staff on board to disembarkation was superb, the cruise however was very disappointing. Oriana is a lovely boat in very good condition At 65 years young I’d guess we were about 20 years below the average age and not needing walking aids we were in the minority. It was like being in an old folks home at sea.....not my choice of holiday venue. I felt that P&O dumbed down their offer to suite the age and expectations of the passengers. The entertainment was poor....when you end up visiting the cinema five times on a 14 night holiday it says a lot for what’s available.....when I saw colouring in as one of the activities the warning bells rang!! We normally like a drink in The Crows Nest in the day, we nicknamed it Gods Waiting Room....full of folk fast asleep with their mouths wide open. Seriously if the car hadn’t been tightly packed in a CPS car park we’d have jumped ship and flown home. The highlight of the holiday was the three other couples we shared our dining table with, very experienced cruisers, but like us new to Christmas cruises.....and like us all said the last time ever, sad really The Xmas atmosphere was zilch, at £4000 an expensive mistake Read Less
9 Helpful Votes
Sail Date: December 2017
Never again on the Oriana unless you are over the seventy age mark and would like to sit like zombies. The days entertainments were adult Colouring by numbers,Craft and Chat get together & knitting & Chat also line dancing and ... Read More
Never again on the Oriana unless you are over the seventy age mark and would like to sit like zombies. The days entertainments were adult Colouring by numbers,Craft and Chat get together & knitting & Chat also line dancing and they are only the high lights. Getting onto the ship was no trouble fill in the medical card, collect your on board cards and on to the ship you go and there the enjoyment ends. for four of five days there was a virus on board but we were not told, but when salt & pepper comes in little paper, hand antibacterial gel every where, on day five everything was back to normal. I must say that we did not have the best in weather 5 days of winds and bad seas but once we reach canary island the weather did get better for two days, who said go for the hot weather was not on the Oriana this December. The Conservatory [The Buffet] Poor meals Al Fresco [ Passable] Freedom Dining [Passable] If you like the formal evening you can eat and drink anywhere But if you not the buffet is all you get and you can drink only in one bar because you are not dress up for the rest. This ship I was please to get off and I was not the only one I'm sure. Read Less
3 Helpful Votes
Sail Date: July 2017
We have cruised mostly with P&O and been on Oriana before. We thought she is very nice, following her refurb last year (although if our bathroom wasn't missed, they don't appear to have included cabin bathrooms in their ... Read More
We have cruised mostly with P&O and been on Oriana before. We thought she is very nice, following her refurb last year (although if our bathroom wasn't missed, they don't appear to have included cabin bathrooms in their refurbishment plan. Still got the dated & scratched pink suite and very dated shower curtain). On-board entertainment, food & wait staff attitude (in Conservatory) have seriously deteriorated since our last experience on Oriana / P&O in 2015. Headliners were a let down this cruise - voices not enthusiasm and an old 'has been' (Roy Walker) was wheeled out again! The best bit was their guest speaker, Ian Brown but he unfortunately only had 3 spots. Absolutely nothing to gain from grumbling but very disappointed that Captain would not allow tender disembarkation in Guernsey on penultimate day but we all watched Ventura guests leaving on their tenders! If Oriana tenders aren't up to the job (single hull apparently) P&O should reconsider St Peterport as part of her itinerary! Read Less
17 Helpful Votes
Sail Date: June 2017
Firstly, this was our 1st cruise with P&O out of 9 cruises...and will most definitely be our last P&O!! We had heard many good reports about P&O that we couldn't wait...how disappointed we were. It certainly did not live ... Read More
Firstly, this was our 1st cruise with P&O out of 9 cruises...and will most definitely be our last P&O!! We had heard many good reports about P&O that we couldn't wait...how disappointed we were. It certainly did not live up to our expectations. We sailed from Southampton to France, Spain and Guernsey. We didn't have the best weather...but that's out of anyone's control. We liked the layout of the ship...although she was a little small. We liked club dining idea in the Oriental....although the menu choice left a lot to be desired, as did the service...can't possibly swap cream for ice cream, didn't know our names and we were often given the wrong meal!!! but by the end of the cruise when they were all expecting their tips they couldn't do enough for you!!! We liked our cabin, an outside...but unfortunately, that's where the "we liked's" ends!!! The title of the review is "Rest home at Sea"...because that is exactly how we feel about our cruise (we are just in our 50's). The average age appeared to be an "old" 75 yrs old (and that's being polite). There was no "atmosphere" on the ship....bars were often silent like a library where you dared not speak because people were asleep with their false teeth hanging out. The entertainment was definitely not for us....bridge, whist, crafting, waltz lessons, knitting...OMG!!! For the first time ever... we so desperately wanted to get off ship.....!!!! The Captain had most of the passengers petrified with his OTT announcements when the weather took a turn for the worst. If it's going to be so bad....stay in port....but oh no.... that will cost money!!! Add into this... we couldn't get off in Guernsey. The Captain decided that the sea conditions were too rough...hmmmm!!!! it was the best day weather wise of the whole cruise!!! everyone was so disappointed that we could not get off but could do no other than sit and watch the little sail boats circle us while we sat there like lemons!! We contacted P&O on our return re compensation for missed port but they didn't want to know.....maybe the bar takings were down for the cruise and so the Captain needed to get those till ringing for one last time???? Will we try P&O again??? no....Not good enough P&O....plus, we're not ready to wait for God yet!! P.S. can't wait to get back on NCL. and P.P.S. ....can't wait to get back on Thomson!!! Read Less
3 Helpful Votes
Sail Date: May 2017
We have cruised with another cruise line sixteen times, the last one was dire in all it's glory. Some friends of ours who also had the same experience decided to try P&O in 2016. They said that they had had a good time and the ... Read More
We have cruised with another cruise line sixteen times, the last one was dire in all it's glory. Some friends of ours who also had the same experience decided to try P&O in 2016. They said that they had had a good time and the food was good. Unfortunately in June 2017 something had changed the food was forgettable, unless of course you like: Cottage pie: Sausage & mash: Fish & chips: Beef burgers: Spaghetti: Curry (repeated most nights in the Conservatory Cafeteria); At least the vegetables were seasoned and cooked properly. The food in the dining room didn't fare much better but the choice was better. Naturally should you wish to eat well then put your hand into your pocket and withdraw circa £20.00 per person to eat in the alternative themed restaurants which also charged additional prices for other speciality meals. The themed restaurants on many cruise ships are simply taking the mick! Why should I want fork out (excuse the pun) more money to eat decent food when w've just spent over 3 grand getting onboard and that doesn't include drinks etc. The excursions were hampered by cold wet and windy weather in all locations apart from Lisbon Read Less
6 Helpful Votes
Sail Date: August 2016
We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff ... Read More
We chose this cruise as the ship was smaller than some and we had cruised before on Oriana and we enjoyed it very much last time. However this time the food was very poor, service in the restaurant was 3rd rate and most of the staff around the ship we very amateur. We sat at the same table each night and had the same staff. They were very bad at bringing quickly the correct food which was always cold. For one meal the waiter actually threw the starter on plate. At another meal the soup bowl came with the soup dripping down the sides. The bar staff were very sullen and made it an effort to serve us. However the staff in Al Fresco were wonderful. We had most of our breakfast and lunches there. Although the choice of food was limited, we always managed to eat well. All the staff were excellent even remembering the porridge for my husband each morning. Robert the Head Waiter was wonderful. The comfort around the lounges was very dull. Not one lounge or bar had outside windows that you could see through. The only place with windows was the Crows Nest which is far from cosy. It long overdue to have a refit. Our cabin wash basin was a disgrace and the beds were not as comfortable as ships beds usually are. We don't think we will travel again on P and O if this is the quality of the food and service. Read Less
3 Helpful Votes
Sail Date: August 2016
This was a two-night trial cruise to Bruges for us (our second ever cruise and first with P&O) in advance of a longer cruise later in the year. We upgraded to a mini-suite to see what the quality was like. We had a very mixed ... Read More
This was a two-night trial cruise to Bruges for us (our second ever cruise and first with P&O) in advance of a longer cruise later in the year. We upgraded to a mini-suite to see what the quality was like. We had a very mixed experience. Embarkation delayed due to an IT failure but handled very well under the tricky circumstances. We were ushered into a specially corded off section of the otherwise chaotic waiting area with free biscuits and coffee, before an efficient boarding process - making us only an hour late. Initial impressions of the mini-suite were good - the size of the balcony and the room; complimentary champagne, chocolates and canapes plus a warm welcome from our cabin steward. But on closer inspection many of the featured extra elements were disappointing: the room's binoculars for example were old and couldn't be focused with disintegrating rubber eyepieces ; the balcony metal work was in the process of being painted (the wet-paint notice blew away shortly after departure) making use of the balcony a tad tricky; whilst out on the excursion, the cabin's balcony rail was varnished without any indication whatsoever - until we leaned on it. On the last night, the ship was gently rolling around a tiny bit due to the motion of the ocean but the creaking and squeaking from the cabin ceiling was extraordinary. The cabin's bathroom was seriously lacking "luxury". Substantial sections of grout around the bath area were filthy and black with mould - see photos. On the last evening of the cruise I tried to use the featured "whirlpool" accessory but it buzzed briefly, stopped and filled the bath water with small bits of black debris and left a smell of drains. I reported these matters to reception and the initial response was hopeful. Two people arrived within minutes including the cabin steward. They said they would look at the matter whilst we were at dinner. From then on we didn't receive any further communication or see the steward for the rest of the trip. We didn't even receive a final account from him and reception staff had to print one off for us on departure. So if there is a next time, we're sticking to a simple balcony or an outside view cabin with fewer things to go wrong and costing much less. For meals we opted for freedom dining and on both evenings chose to sit with other diners rather than wait 50 minutes for a table for two. The food was very good with a fair choice and wine options by the glass or bottle with prices that compared well with high street restaurants. Service was efficient and we had a very pleasant time meeting some interesting people - this was one of the best elements of the experience. The second night was black tie but this formality was observed by barely half the passengers which was irritating as we'd made the effort. We tried out various bars and the service everywhere on the ship was efficient, friendly and welcoming. For entertainment we saw an absolutely superb Dean Richardson perform an enjoyable Freddie Mercury tribute in the Theatre Royal. We also went to see a film in the Chaplin Cinema; I'm not sure what imaging technology was being used there but the experience was like watching the film on a very old TV with washed out and distorted colours. The staff at the spa centre were really informative and friendly - they took us on a tour round all the facilities and we would have returned here had the cruise been longer. We booked a P&O coach excursion to Bruges and this, although a tad expensive, was easy, relaxing, informative and we had a great day. Other passengers went to Bruges by public transport. Interestingly, the world's longest tram line runs the entire length of the Belgian coast (and right past the port entrance) and we were thinking that that would have been an excellent way to spend the day (if you like trams and haven't been to Bruges). Disembarkation was excellent: very smooth and efficient and you certainly got the impression that they didn't want you hanging around. All in all, I think we had a good "ferry" type experience in that it was all over very quickly and the ship was comfortable. But it felt like we were getting in the way of the various maintenance jobs that were being done before the ship's next long trip. Paying for a mini-suite upgrade was a waste of money in that it didn't provide anything like the full luxury experience we imagined. I probably would choose a bigger ship for a longer cruise next time. Read Less
3 Helpful Votes
Sail Date: August 2016
Mixed review for this weekend cruise to Belgium, Entertainment was really good,Balcony Cabin snug but clean and functional ,good bars, tiny casino and basic shops. Ship is quite small but has everything you need for a short trip. Now for ... Read More
Mixed review for this weekend cruise to Belgium, Entertainment was really good,Balcony Cabin snug but clean and functional ,good bars, tiny casino and basic shops. Ship is quite small but has everything you need for a short trip. Now for the not so good, delayed check in caused chaos.Once we did finally get on board the crew and service was poor to say the least, curt, uninterested and unorganized staff throughout the ship. Not the usual standard we have come to expect and pay for with P and O. We were hurried through dinner and even asked to leave our table before we had completely finished on both nights, in order for the table to be ready for the second sitting, not our late arrival but their inefficiency, poor time management and almost no visible leadership. Disembarkation morning was awful, so many facilities roped off, closed or being cleaned, they just wanted us off the ship and were none to subtle about it either.... so disappointed P and O, you have lost four customers. Read Less
Oriana Ratings
Category Editor Member
Cabins N/A 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms N/A 0.0
Fitness Recreation N/A 0.0
Family 2.0 0.0
Rates 4.0 0.0

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