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1 Helpful Vote
Sail Date: June 2019
The ship was clean and well cared for. Staff very nice, I even tipped extra. The food however was horrible. Very few dinning choices and most had an extra cost to eat such as hamburger or even a pizza. I get that if you want something that ... Read More
The ship was clean and well cared for. Staff very nice, I even tipped extra. The food however was horrible. Very few dinning choices and most had an extra cost to eat such as hamburger or even a pizza. I get that if you want something that cost more like lobster but a hamburger really? Speaking of the lobster one of our group members tried it. He said it looked green and slimy and thought that was just how it was prepared. It was hard to tell because of how bad the food was everywhere else. He ended up with food poisoning as well as my wife whom had eating some eggs. The serving times where so short that you had nowhere to sit and eat. The staff even stopped the serving lines 15 to 20 minutes early so many time we went with out eating. No big loss their. They allowed smoking on most of the ship including dinning areas so you couldn't get fresh air. We even had my own balcony but we couldn't even use that because our neighbors smoked on the balcony next to us. We totally waisted our money. They also have several hidden charges that we discovered later. Geev Galvez and his helper Charle Ramirez. They worked in the main dinnig room for the special dinner. The service was spot on. Drinks before we even had to ask for them and offered different food choices as they notced people not eating the food. Not their falt on the food qulity but they did their best. Other service in restraunts was good to vary poor. We ate one night at the pizza / hambeger place and after asking 6 times to get someting to drink we all took turns to go to the buffet to get drinks and come back. We never did get any drinks that we didn't go get our selfs. Read Less
5 Helpful Votes
Sail Date: January 2019
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, ... Read More
you think about a relaxed vacasion, fine entertainment, nice cabin, ship in good shape, interesting excursions, see new countries, meet nice people, have a good time? Nothing of all we found at a world-cruis with Costa Luminosa, starting 5. of Januar 19 till now (30.03.19). Explanation: the averig of the guest ist probably 75, that means we travelled with a lot of guests older than 90. Nothing against old people, but that is a special thing, severel in Wheel-chairs, probably 60% of them are sick, and we and almost all the other guests get also sick, for weeks, we called it finally the "Costa sickness", worst cough, fever, inflamed eyes, even people who never get sick otherwise, got sick, mostly for weeks The ship is old and in bad shape, old dirty carpeting, lamps, floors, dishes, we had a "Samsara cabin with balcony", Samsara means you get free entrance to the spa, be aware, maybe you get there some virus there (ist ugly dirty) You want to drink a free coffee at 06.15: bad luck, wait till 07:00 or make one yourself in the cabin (capsules), You want water to drink, you have to buy it, 12 bottle for US 36,-- (packet) You want Internet: you have to buy it, but you will be surpriced, often it is not working and the Connection is so terrible, that I could´dt never open my Banking account, I had to wait for land, Looking there vor a Restaurant and asked for Internet. Looking for a movie at night; you get one (1) per day, there is nothing more The tour plan itself: we got around 60 see-days (from together 112), that means we sit at the ship waiting for the next Landing, sometimes we had 5 see-days on a row, often we had to be at 05.00 p.m. back Ankering: we think Costa wants save Money, so the ship is ankering instead of pear, that causes you wait for the tender boat and the last tender boat is 04:00, There are other 10 Things to write, but ist not worth the time. Now why is my Rating one Point and not sero? The Food is good and the Service People try their best Read Less
11 Helpful Votes
Sail Date: November 2018
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few ... Read More
We chose this cruise because of the indoor pool. Pool was closed for planned maintenance for the full week! Noone informed us it would be closed. Majority of the English speaking excursions were cancelled and there were very few things for English speakers on board. Again Noone informed us there would be a chance of the excursions being cancelled. Be warned you have to pay for EVERYTHING on this ship. Food is only served at specific timings. You have to pay for water. Also, staff is not so friendly. The overall attitude of the staff is down like they do not want to be there. We were reprimanded for using a different glass for our milk in the morning and we were also told we could not have a second entree. After arguing he only agreed. Maybe this is how all European cruises are but I do not think so. If you have a choice steer clear of Costa Cruises and opt for any other cruiseline. Read Less
3 Helpful Votes
Sail Date: September 2018
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to ... Read More
It was my 50th birthday this year & to celebrate we chose a Miami 3 night stay & Western Caribbean cruise with Celebrity through Cruise 365. There were 8 of us on the holiday (family) & we had a truly amazing time from start to finish. It was our first time cruising & everything from the Art Deco hotel in Miami to our time on the Celebrity Equinox was perfect. We had such a fantastic experience that when we returned my Wife & I decided to book another cruise & stay holiday for just the two of us later in the year. We compared several deals through Planet Cruise, Iglu & Cruise 365. We wanted a cruise deal that took in destinations that we hadn't previously visited & eventually found what we thought looked like a great deal with Iglu. It was a 12 night cruise & stay deal which included a 3 night stay in Lake Garda, 2 night stay in Venice & a 7 day cruise on the Costa Luminosa. We boarded the ship on the Saturday afternoon which took around 1.5 hours. The buffet food was pretty much the same every day & very much like school or canteen dinners. Some of the stations weren't open. We had set dining in the restaurant at 18.45 but this wasn't much better unfortunately. The food was very average & the choice seemingly aimed exclusively at the Italians. As a result we only ate in the restaurant once. You had to pay extra for things like pizza, burgers & steak. We had a drinks package but this didn't include water. Coffee was only available from the drinks machine in the mornings. The ship felt a bit scruffy & most of the staff seemed a bit miserable. The entertainment was ok on 2 or 3 nights but dire for the rest of the time. I think there were about 1900 people on the ship with no more than around a dozen English people. There were over 1600 Italians. This wasn't a problem for us other than we found them to be very loud, quite ignorant & lacking in manners. At mealtimes it became a bit of a free for all. We enjoyed most of the destinations but the timings weren't particularly great. The ship had a bad vibration for long periods of time making the experience uncomfortable. Overall, the cruise was a huge disappointment. None of what we experienced was special in any way & didn't compare to the amazing experience we had with Celebrity although the price we paid was very similar. Our verdict: Sorry Costa but if you want to provide a positive cruise experience then you need to see how Celebrity do it. If this had been our first cruise it would most certainly have been our last. Never again with Costa. Read Less
3 Helpful Votes
Sail Date: August 2018
Too many people.Too many italians. Too many childs. At the restaurant slow service and bad food and wine, Buffet with limited choice and poor quality. Difficult to find a seat at the buffet. Absolutely unsatisfactory breakfast. Cabins not ... Read More
Too many people.Too many italians. Too many childs. At the restaurant slow service and bad food and wine, Buffet with limited choice and poor quality. Difficult to find a seat at the buffet. Absolutely unsatisfactory breakfast. Cabins not cleaned well and ready only after 1 or 2 p.m. Rude staff at the reception desk. Poor entertainement and excursions too expensive. Slow and confusing boarding procedures. Difficult to find a seat during the shows. Approximate cleaning of common areas. Staff completely insufficient for the size of the ship. Long waits to talk to someone at the reception. No information provided to those who do not buy the excursions and who want to use public transport. You have to pay for everything. Bad experince overall. Definitively we have spent a lot of money to get a similar treatment to a scheduled ferry. Excluding Rome, the itinerary is not so interesting. Never again! Any usefull information to save money: MARSEILLE: use the free shuttle bus provided by the port Authority (500 yd from ship); BARCELONA: use the PUBLIC shuttle bus from cruise terminal; PALMA: use the PUBLIC BUS from cruise terminal to city center; CAGLIARI: the city center is just in front of you. Visit the city by yourself; ROMA: Be careful not to use unauthorized taxis. Best way is to go to ROMA SANPIETRO by train (www.trenitalia.com). Alternatively you may buy the only trasportation with a bus company at exit of the port. Read Less
6 Helpful Votes
Sail Date: June 2018
I am returning from a Costa Cruise on Costa Luminosa. I spent ca. $10,000 for a suite, a cabin with a balcony and on board extras. This was my first time with Costa. Although I did enjoy my food experience in the special restaurant ... Read More
I am returning from a Costa Cruise on Costa Luminosa. I spent ca. $10,000 for a suite, a cabin with a balcony and on board extras. This was my first time with Costa. Although I did enjoy my food experience in the special restaurant that is assigned in my category, I will NOT travel Costa in the future for the following reasons: - it is not until I wrote to Costa that I got an itemized onboard expenses summary. - it is impossible to sleep well on board as their ships don't seem to be sound proof. More specifically: cabin doors at poorly designed and people tend to party in the hallway. I did not have a noise problem on Celebrity or Royal Carribeans. - the spa was huge (a big plus) but it is not relaxing at all: my first treatment was poorly scheduled as I could not participate in the mandatory drill. - it is not easy to have the staff stick to the price that was discussed at the spa. Sorry Costa: I do like the italian vibes of the people onboard, but it was not relaxing at all considering all the money I spent. Read Less
9 Helpful Votes
Sail Date: July 2017
Sadly this cruise was advertised as all inclusive, meaning water and food should be included. Water was at specific unclear times available on a different deck that we were not stationed on, the food during breakfast and lunch, which one ... Read More
Sadly this cruise was advertised as all inclusive, meaning water and food should be included. Water was at specific unclear times available on a different deck that we were not stationed on, the food during breakfast and lunch, which one could receive after standing in line with many unhappy customers was absolutely disgusting. Dinner was served at a specific time that was assigned to one by chance, if one failed to report to the dining hall within 15 minutes of the beginning of the dinner time one would have to deal with being locked out of the hall. Thus one had to resource to eating at a highly expensive other restaurant located on the ship, each restaurant service was unfriendly and in-comprehensive leading to food poisoning on two occasions. Upon asking for a manager or any person of sort we were greeted with unfriendly hostesses who would become defensive and aggressive. Bookings on the "Costa Card" were incorrect on occasion and additional charges were not removed upon request though many items were double booked. The swimming areas and showers were filthy as well as the deck being unkept and not taken care of. Staff appeared completely untrained in terms of hospitality as in acting aggressively towards simple questions, being completely unable to serve food, communicate with guests and responding politely. None of the people at any information desks were informed in any way about any of the procedures on board, as an experienced traveler who was accompanied by a person has been active in hospitality businesses for years both managing and leading restaurants and bars of well known names in Vienna, this whole vacation which ended up costing over 4.000 for eight days for two people, this was an organized rip off scheme planned by management that hid behind their staff. The major amounts of disinformation were widespread among guests on board leading to a very depressed and frustrated atmosphere. This was for us, and our friends the first and definetely last experience with costa. Read Less
21 Helpful Votes
Sail Date: December 2016
have been on lots of cruises and this was so bad I cut it short and travelled back to the UK as I was so desperate to get away from the horrific experience, The cruise was a rip off and everything was geared towards getting as much money ... Read More
have been on lots of cruises and this was so bad I cut it short and travelled back to the UK as I was so desperate to get away from the horrific experience, The cruise was a rip off and everything was geared towards getting as much money from you as possible No/little entertainment on board so we decided to play the daily bingo - no thanks it was buy 2 tickets and get 2 free at £40! Yes £40 for a game of bingo so gave that a miss and just wandered aimlessly about the ship with nothing to do. Husband decided to have a game of poker - £16 a hand so easily lost £100 in a couple of minutes once again could not afford to continue with that rip off activity, Trips were extortionate £112 for a ride into Rome when the train fare was only £13 return. No information on board the ship so we did not know what was going on - yes we understand that it is an Italian cruise line but could some things not have been told in English for the benefit of British customers? The ship was rammed to bursting, nowhere to sit in the evening and the drinks package was £175 each everyone in the cabin had to have the package even though I do not drink alcohol so it was expensive for me for a couple of soft drinks and coffee. The food was disgusting, portion sizes small and took hours for the food to arrive. I am a vegan and even though I was guaranteed vegan food, the most imaginative they could come up with was a plate of grilled vegetables and cold undercooked chips again and again and again and again.......Never again will I go on a costa cruise be warned. Read Less
3 Helpful Votes
Sail Date: September 2016
Problem with one enginer start before NYZ. Metting in the thatre,kapten say we are safe,all passager get on new cruise for fre,all the passenger screem hhhhuuuurrrrraaaaaa,so happy. What hapen IF the The lost enginer brook out.we ... Read More
Problem with one enginer start before NYZ. Metting in the thatre,kapten say we are safe,all passager get on new cruise for fre,all the passenger screem hhhhuuuurrrrraaaaaa,so happy. What hapen IF the The lost enginer brook out.we shame. Officeal languids was 5,italy,german,france,spain,and bad englisch. They most have an scandinavia crew. The food loks werry atractive,but dont small anything nothing. Coffemachine was open 2times in à day,morning and afternoon 4-1730. Ju most have an drinkpaket,anyway it's gona be werry expensive for you. All presentation in the theatre are 5langues,we sleep before they start. When we have gala dinner,maybe 20ptocen was dress,ashamed. IF you dont go to the restaurang on the eveening you gona sleep hungry,IF you dont bay pizza or burger,Moneybrother money.ashamed. Same god things,the ship was so clean. You most learn chefs to dont serve red burgare,and till them about garlic an pepper. It's werry difficult to have an table with lunch,people ho dont have an balcony cabbin are sittning all day and play card.ashamed.we have cruissing over 20times but nerver see a cruise boat like Costa luminosa. Newer more Read Less
2 Helpful Votes
Sail Date: April 2016
This was the WORST most HORRIBLE cruise I ever taken ever .Nasty Salty food. . One of the Gala nights the food looked like it was from a culinary school dropout that you would feed to a pig. Poor service My family and I were ignored ... Read More
This was the WORST most HORRIBLE cruise I ever taken ever .Nasty Salty food. . One of the Gala nights the food looked like it was from a culinary school dropout that you would feed to a pig. Poor service My family and I were ignored many times in the bar as we watched others being served even though we were there before the others. Class of passengers were rude ,nasty and obnoxious .On several occassions they almost knocked my 80 yrs old Mom down trying to get to the bus. Amazing how "they" do NOT want to sit in the back of the bus. See how the shoe fits.I had read many reviews on Facebook ,Tripadvisor NOT to choose this cruiseline. There were NO POSITIVE reviews but I said let me be my own judge, well over 200+ people can not all be wrong. SO AVOID COSTA CRUISES !!!!! Read Less
7 Helpful Votes
Sail Date: August 2015
Costa cruises are only worth considering if you can buy one really cheaply and forget any notion that you'll get good service and be treated like a guest. On the positive side the dinner service and food was quite reasonable, ... Read More
Costa cruises are only worth considering if you can buy one really cheaply and forget any notion that you'll get good service and be treated like a guest. On the positive side the dinner service and food was quite reasonable, unfortunately everything else is very sub standard. The impression is that the company is struggling to make a profit and therefore is charging extra for everything it can get away with and reducing staffing levels to such a point that you simply have to wait for ages to get a drink or food. We've been on 4 cruises with them in the last 5 years and each time the experience has been worse. For example this time the following stands out (only a selection from many poor experiences) Very, very slow service at breakfast, typically 40 minutes at least from placing an order (once you've had your order taken which again can be very slow) - on days where there are early excursions lots of people were walking out without hot food as they otherwise would have missed their departure. Very few waiters and very hard to get a coffee or tea and subsequent top up at breakfast. No bottled water at all, even though we'd paid 25 Euro for all inclusive drinks No tea or coffee available most of the day Bizarre 'Captain's cocktail reception' held in the theatre with one canape each (if you were lucky) - why invite people to a 'reception' if you can't be bothered to entertain them? In general you may think you're getting a cheap holiday but it won't be worth it, everyone we met from Italy, Spain,Scandinavia, USA, Mexico etc. were surprised at how poor the experience was compared to other cruise lines. There's also strange discrimination between some guests and others, maybe depending on where you come from. For example you get put on the early Dinner service by default and have to beg for a late sitting - the Maitre De told us this was because we were not in the right level. We did get transferred on the second night (having had to sit on our own the first night - we like to meet people - isn't that part of a cruise?) and the people we joined had also been moved after complaining - one couple from the USA and one couple from Mexico - they clearly could not understand how Costa treat guests and I felt a little embarrassed to be European. Final straw was on departure day - our flight was at 18:10 and despite this we were told we had to be clear of our cabin by 08:00 and leave the ship at 09:30. I thought they'd made a mistake as there were much later departure times for other 'guests' with late flights. Turns out if you haven't booked a Costa airport transfer you are not entitled to stay any later - that really is money grasping at its worst! I would never cruise with Costa again and strongly suggest you avoid them - Costa may save you a few pounds but is it really worth it when you're on holiday? Read Less
12 Helpful Votes
Sail Date: May 2015
Worst cruise from the start. 90% of the staff were rude. The food on the ship was awful. Couldn't get tea or coffee after 5:30 without paying for it. Second week of cruise had no tea or coffee at all unless paid for it. ... Read More
Worst cruise from the start. 90% of the staff were rude. The food on the ship was awful. Couldn't get tea or coffee after 5:30 without paying for it. Second week of cruise had no tea or coffee at all unless paid for it. Our cabin was dirty and had stains on the pillows. Most days room didn't get cleaned until 11 at night. Very unorganised overall but especially when disembarking. Buffet was always full could never get a seat. Evenings buffet was not open so had no choice but to go to allocated restaurant where the food was awful - apparently Italians finest but I'd hate to taste what their worst is. Very disorganised on the trips but to be fair all the places visited were brilliant. Couldn't wait to get off the ship I will never travel again with Costa cruises We don't normally leave reviews but felt like we had too to warn people especially for the price that you pay. Read Less
7 Helpful Votes
Sail Date: March 2015
I have been on several cruise ships (Royal, Carnival, Norwegian) and this last one on Costa. I will not even try to compare them because they have very little in common. I will start off with embarkment in Miami. We were scheduled to ... Read More
I have been on several cruise ships (Royal, Carnival, Norwegian) and this last one on Costa. I will not even try to compare them because they have very little in common. I will start off with embarkment in Miami. We were scheduled to embark at 1300hours in Miami. It was a hot and humid day and they had no lines clearly marked, no water or shade provided for the elderly or kids. The line at one point looked like a herd of buffallos stampedeing towards the ship and my 2 year old was over run by some guy trying to get to the ship first. Once on the ship we got our cabin pretty soon and were happy to learn that we actually got a obstructed ocean view instead of inside cabin. Our room steaward introduced herself and that is the friendliest we saw her the whole trip. Every time she would come in the room she had a frown on her face and was very short with her answers. She knew we were traveling with two young children and never once asked if we needed anything. At one point she took the milk that we brought from the buffet into the fridge and threw it out. I asked several time for diaper bags and was never provided with one so i had to go to the elevators and dispose dirty diapers in there. The dinners were the only free option and you had to be there on time or else you missed it and had to either pay for the pizza or specialty restaurants. (big minus). the whole duration of the trip they had the ice cream machines in the buffet area but never served ice cream out of them.... (teasing the passengers???). It being a european ship it attracted a lot of Europeans and it seemed like everone on the ship smoked. (something i have no control over but something to consider when choosing your hard earned vacation cruise). The ship had no real children program for any kids under 3 years old and we did not expect it. However, I would have loved to seee the option of dining with children in buffet area because dining with little children in a formal setting is not the best. The ports were all nice although at some points it seemed a little unorganized. To summarize our experience I would have to say if they had better crew and more caring crew members it would be a more pleasent way to travel. I will definitely not travel with Costa ever again. Read Less
7 Helpful Votes
Sail Date: February 2015
We do a lot of cruising. We cruised 7 times this past year and usually love it. We are not picky. We usually eat in the buffets on board, so you know that we can't be that picky. We have cruised many times on Royal Caribbean (not as ... Read More
We do a lot of cruising. We cruised 7 times this past year and usually love it. We are not picky. We usually eat in the buffets on board, so you know that we can't be that picky. We have cruised many times on Royal Caribbean (not as good as it was several years ago), Norwegian and Carnival. The ship was 90% international travelers, which did not bother us. Matter of fact we became good friends with some German couples that we meet on board. What bothered us the most that there is no place to eat on this ship after 6 pm unless you want to pay. From 2:30 until 5:30 or 6 pm you may get some salad, terrible pizza and some lunch meat sandwiches, but that is it. If you don't want to eat in the dining room then you starve until the next morning. Dinner takes 2 hours. The rolls must be leftover from breakfast because you could use them as baseballs. We found in the morning they are very good. It is the same menu every day in the buffet for breakfast. At least they did have an omelet station. Cold cereal is not in boxes, but dumped in a plastic bin. I can only imagine how stale the cereal is by the end of the cruise. Be aware that the difference between a premium balcony and a classic balcony on the website is that you can receive a full breakfast in your cabin for free each morning. Since we did not want a full breakfast, only coffee, we did not upgrade. Little did we know that that meant you couldn't even get coffee in your room unless you paid $7 per person. There is no place on the ship to get coffee BEFORE the buffet opens in the morning. You have to wait until they officially open the coffee pots each morning to get any. At dinner they had been charging $7 per bottle to get water at dinner. They said that so many Americans had complained on previous cruises that they provided all Americans, and Canadians, with the dinner water package. It was marked "US water" on our cards. So nice of them. That meant that you could get water by the glass, no ice, when you could get someone to give it to you. Trying to find a seat in the buffet was nearly impossible. Often we asked an officer why there was no seating to be told that there was. Our reply was, "Find us a seat then", which they couldn't. It seems that many people would sit there and drink their wine with lunch and never leave. Also, many tables for 6-8, but few for 2-4, which meant that there were many seats not being utilized properly. Everything done on the ship was done in 5-6 languages. The boat drill was held at 10:15 at night because the ship leaves at 11 pm. This is one of the few ships that still makes you put on a life vest and stand in lines on the deck. The drill took forever because it had to be done in each of the 6 languages. Port days were a mess. There was never an announcement of where to go to get off the ship. Sometimes you would go down the midship elevators to be told when there to the forward elevators. Would have been nice to have had some information. The room steward and our server were nice, but all other staff were not. They really didn't want to be bothered by anyone. There seemed to be a lot of officers doing nothing, while a few regular staff did all of the work. Many of the staff stated that there used to be a buffet at night, but that they took it away. Guess they wanted to save money. They have many soft serve ice cream machines, none of which were ever working while we were on the ship. They do have a freezer next to one ice cream machine from which you can BUY an ice cream bar. Now you know why none of the machines work. When we booked the cruise all of the reviews available were either from their European cruises or the transatlantic cruise. We were hoping that that trips in the states would be better, but not so. If we had seen the latest reviews we wouldn't have booked this cruise. The debarkation process was a disaster. We did not get off the ship until 1:30 pm!! They blamed it on US customs, but I am not really sure that that was the problem. You do immigration on board since you do not return to the same dock from which you embarked. Luggage is in a tent, not a terminal. Overall this cruise line is not what most cruisers expect from a cruise line. Even the Europeans were disappointed with the amenities on the ship that one usually expects. DON"T GO ON THIS CRUISE LINE IF YOU HAVE EVER CRUISED BEFORE!!!!!   Read Less
5 Helpful Votes
Sail Date: January 2015
I had read the bad reviews here before going, but we still took this ship ONLY because of the combination of ports it was visiting. I found the bad reviews were completely true. We took the Costa Luminosa as the second of three cruises we ... Read More
I had read the bad reviews here before going, but we still took this ship ONLY because of the combination of ports it was visiting. I found the bad reviews were completely true. We took the Costa Luminosa as the second of three cruises we did (one right after the other). The first was the Carnival Valor, which is the Luminosa's sister ship (Both cruise lines are owned by Carnival Corporation). Our stateroom was literally identical to the one we had on the Carnival Valor. The best part of the ship were the Filipino housekeeping staff and waiters. They did try hard to please passengers. However, the rest of the crew (mostly Europeans) didn't seem to care if passengers did not like the service or facilities. The North Americans (Canadian and Americans) I found aboard seemed amazed at the horrible customer service. The staff showed little flexibility. It would never be tolerated in a North American hotel. The disembarkation process each time was much slower than Carnival and seemed overly bureaucratic. This ship was primarily filled with Europeans visiting the Caribbean. English speakers only made up about 10% of the passengers - while the majority were French, Italian, and German. Announcements on board were usually in 5 languages. I have been to Europe several times and enjoy visiting there. However, something seems to happen to these people when they come to North America in a group. They were some of the rudest people I have ever met. Very rarely did I ever hear them say "excuse me" (not even in their own language) when they frequently pushed by. They were also notorious for butting into lines (with the French being the worst). I got the distinct feeling throughout the cruise that Costa was "nickel and diming" passengers and trying to cut costs to help pay for the huge financial bill from the Costa Concordia disaster (which is literally going to cost them a few billion dollars). Things that were free on Carnival were often unavailable, or, offered for a charge on Costa. For example, on Carnival, soft serve ice cream is available 24/7 for free. On Costa, the machines had parts obviously removed (to make them permanently inoperable) with pay-for ice cream bar machines beside them. The crew told me the soft serve machines are never used. I got the feeling that Costa was told by the mother company they must have the machines, but the Costa staff made sure they were not operable so customers had to pay for it. Drinks were also each a few dollars more on Costa compared to Carnival. Another sign that Costa was cutting corners to save money was in the t.v. channels they offered in cabins. No CNN or BBC. If you wanted English news it was from Japan's NHK English service. Even the Spanish got the Spanish language service of Russian Television. There were no free movies on t.v. either. On Carnival, if a passenger did not want to go to a formal night they could still eat in casual attire at a nice buffet on the top deck. On Costa, if you did not attend the formal night then your only other option was mediocre pizza for $8 on the top deck. The casual buffet was closed at dinner time, and there was no dinner-time room service. The food at the breakfast and lunch buffets was like eating in a high school cafeteria. Everyone had to choose between an early sitting at dinner (at 6:30 p.m.) or a late sitting (at 9:00 p.m.). You have to preselect them and they are fixed for the remainder of the cruise, as you are seated at large tables with others. There was no option to eat dinner when you wanted to. Quite often we returned from shore excursions late and missed the first part of our early sitting. Lucky for us, we had a nice group of 4 other English speaking-couples at our table. Do you desire soft bread at dinner? Too bad, if you don't like hard bread you get none. The price for internet use was about $14 an hour and the ship-to-shore phone was $7.95 A MINUTE (even to the nearby U.S.). Most of the ship's passengers were in their 50's to 70's and the ship still seemed crowded and loud. We literally had to stay in our cabin if we wanted a quiet place. The same size Carnival ship had adult areas, and you could find quiet areas around the ship both inside and outside. Carnival had wooden decks outside. Instead, Costa saved money by painting it's all-metal decks to look like they were wooden. The Luminosa also has a pathetically small jogging track. The ship's library was small and crammed with pay-for computer terminals. There was no evening movie played on the big screen (by the pool) at night either. The Jacuzzi tubs always seemed crowded when we went. In summary, we will never sail on a Costa ship again due to it's lack of customer service, it's penny-pinching, and rude European passengers. Read Less
Sail Date: January 2015
Consider ourselves seasoned cruisers (25years) for some time. Costa Cruise Lines was by far the worst ever experience we have ever had. The food was horrible, if you missed your scheduled dinning room seating...you had to pay 8.00 for the ... Read More
Consider ourselves seasoned cruisers (25years) for some time. Costa Cruise Lines was by far the worst ever experience we have ever had. The food was horrible, if you missed your scheduled dinning room seating...you had to pay 8.00 for the buffet pizza which had no cheese nor topping on it. They shut down the juice and water machines after breakfast and lunch forcing you to buy drinks or water. None of the ice cream machines worked. The staff was somewhat cordial, only when you made the effort to be nice. Most of the time you felt they were doing you a favor. Since we only speak English...all the shows were in a foreign language, so we did not enjoy that. The pools and hot tubs were very small and over crowded. Not enough chairs or lounge chairs on the deck to accomodate the passengers. Lesson learned. Read Less
1 Helpful Vote
Sail Date: December 2014
Costa Luminosa trans-Atlantic Dec 2 - 20, 2014. A very disappointing cruise. Before the cruise we understood the drink packages were confusing and that was true. Water was not available in the dining room unless you bought a water package ... Read More
Costa Luminosa trans-Atlantic Dec 2 - 20, 2014. A very disappointing cruise. Before the cruise we understood the drink packages were confusing and that was true. Water was not available in the dining room unless you bought a water package or brought your own bottle that you may have been able to fill during the breakfast or lunch hours at the buffet. Also cocktails or specialty coffee drinks were not available in the dining room even if you had purchased the drink package. Passengers had to obtain the drink or coffee at one of the available bars. So the evening meal had passengers carrying their own bottles or glasses which can be difficult while cruising, and the dining room became more of a buffet looking experience rather than a place to be waited on. For the most part the food was below expectations and the service was very slow. Often the entertainment in the dining room happened before the entrees arrived. The most memorable part of the entire time was the lines. Two hours for embarkation and 3 hours for disembarkation is excessive. Every port stop also had lines even at the quay side ports. Watching the staff stopping reembarking passengers while crew disembarked, or stopping the entire process to watch passengers with disabilities struggling up or down gangways with no help from Costa was very disturbing. If there were any service issues, Costa staff was not interested in resolving them. It took a service manager to do any correction. It got very old to hear "not our policy" from the staff. I also noticed a lack of concern or interest in any issues raised by an American on this cruise. The bias of the staff was very evident during the 3 hour disembarkation. When you purchase suite accommodations, an expectation of service goes with it. Costa did not deliver. We had a cruise on Costa Magica in 2006 will no issues, and have traveled on 40+ cruises by Carnival, NCL, RCCL, Oceania, Viking and Uniworld lines. We will never cruise Costa again.   Read Less
3 Helpful Votes
Sail Date: December 2014
Staff is A+,house keeper Christopher Cabbo and waiter Jonathan González are 5 stars on my book and in general all the where always helpful.On the flip side of the coin...They charge for everything.The charge for water at the restaurant ... Read More
Staff is A+,house keeper Christopher Cabbo and waiter Jonathan González are 5 stars on my book and in general all the where always helpful.On the flip side of the coin...They charge for everything.The charge for water at the restaurant and they don't have the buffet after 1:30 pm,if you are hungry you most dress and go at the restaurant.The don't have coffee after 10pm and they charge for pizza after 5pm.I enjoy drinks with my wife at the pool BUT no staff to serve can you IMAGINE!That's a first for me,other cruiselines bombard you with fancy drinks which we love.No art auctions and entertainment at the theater was ok.They charge for tv movies or you only have a choise of 1 free movie a day in tv over and over again and 3 movies for the rest of the 18 nights!Bartenders at the disco did not knew how to make a cuba Libre(rom and coke), did not know how to make the drink of the day, he had to ask 2waiters and a manager!.I be live they are short on personel and trying trying there best on saving money and staff.Everyone I talk had the same feeling about the matter and most desapointed.I will mention that the ship broke in the middle of the atlantic at night,one of the engine explode and it was on fire for a hour, we where stock with no power for 2hours.I wail say that in general Costa in in the last ship we will think when we plan our next adventure...... Read Less
2 Helpful Votes
Sail Date: December 2014
I was thrilled to be going on a cruise for Christmas. Arriving in Miami and seeing the ship , I was very excited because the ship was beautiful. Once we reached our cabin there was a full bed. WMy son had booked the cruise and requested ... Read More
I was thrilled to be going on a cruise for Christmas. Arriving in Miami and seeing the ship , I was very excited because the ship was beautiful. Once we reached our cabin there was a full bed. WMy son had booked the cruise and requested separate beds. We asked for it to be changed and were asked if we could sleep together for the night. What? I don't want to sleep with my son. Next, the air condition did not work, however the steward kept trying to convince us that it was working. They finally admitted three days later that they were having a problem. Then we had a premium cabin which we were told by the person that booked the cruise included free room service and free breakfast in the cabin. Customer service told us basically that we were lying (this was our first time on Costa cruise how would we have known this). Next, we ordered water USA which gave us free water during meals. However, we found out that breakfast is not a meal and were charged for water. Things kept going on like this. I understand that this was an European cruise, but you allowed other nationalities to board and should consider this. Customer Service was horrible, many people were complaining about the service. My son lost his phone and he was told that a passenger had stolen it and it would not be returned by an employee. She worked with the pictures and continued to tell us how the passengers steal pictures all time. Really, this is not what we want to hear. As an American, I give the total Costa Cruise a 2 out of 10. My waiter Dee Dee was great! But thank God for French fries. Definitely will go back to American Cruise lines. Read Less
Sail Date: March 2014
The ship is beautiful I have to admit, cabin attendant was terrific, our room was always spotless and so was the ship. BUT it was a full cruise and there were not enough waiters and bar staff to handle the passengers. You felt rushed at ... Read More
The ship is beautiful I have to admit, cabin attendant was terrific, our room was always spotless and so was the ship. BUT it was a full cruise and there were not enough waiters and bar staff to handle the passengers. You felt rushed at dinner, and I guess that's ok, since the food was so bad, you couldn't eat several of the courses. Appatizers were ok, soup and salad they can't mess up but the entrée was terrible. Very small portions, and some of what we got didn't even look like what we ordered. For an Italian ship I was very upset that all the pasta dishes were so under cooked and gummy, and cold. The waiter at our table could have cared less, and as we did, most of the passengers complained about the food. The buffet was just as bad, and we stopped going for breakfast since everything was cold and under cooked. We feel that food and service is 50% of a good cruise experience. And this one left a very bad taste in our mouths, litteraly. Read Less
Sail Date: March 2014
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward ... Read More
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward who was so nice to me and the kids and the upgrade we received without asking to a balcony. The food is awful and the activities are limited. People at our table left the dinner table the 1st 2 nights of the cruise because everything they ordered was bad. The quality some what improved slightly after that. After the nightly show there is absolutely nothing to eat and no food stations are open except the "soggy" pizza station which if you try it once will not go there again. Even the Italian's on board had the same opinion. Table Tennis, Footsball, and mini golf are for fee. The captain never bothered to welcome us on board on loud speaker like the custom on other cruises is. We saw a glimpse of him when he came down to waive at us the last gala night. Gala dinners (2) where exactly the same. No lobster like on carnival or Royal, nothing special except the free glass of Champagne. At breakfast or lunch you can not find a place to sit at the buffet . The ship is narrower than the other we sailed on before and we had to take the food to a bench outside to eat. The breakfast in the main dining room is exactly the same as the buffet , the only difference is they bring you the coffee and juice the rest of the food is a buffet style so go and get it. The worst of all they have no ATM on board and you can not get any money off the credit card on file so if you ran out of money. Tough luck. I will never sail on Costa again. Waste of money and time. Read Less
Sail Date: February 2014
We have been on 10 cruises so feel we have some experience in cruising. This cruise on the Costa Luminosa was by far the worst cruise we have been on and will be the last cruise for Costa Line. The two good things about the cruise was ... Read More
We have been on 10 cruises so feel we have some experience in cruising. This cruise on the Costa Luminosa was by far the worst cruise we have been on and will be the last cruise for Costa Line. The two good things about the cruise was that the balcony room was great and the ship was clean. The rest was not so good. The food in both the buffet and dinning rooms was warm to cold and not a real good variety. They kept changing the dinning times for the buffet so one could hardly get a cup of tea or coffee. They were always running out of coffee espically in the mornings. Most of the waiters could hardly speek english so make it difficult to figure of the meals in the dinning room. They were not talkative and friendly at all. Every there was an announcement we had to sit through at least six different languages until english was spoken and some times we never got any in english at all. My husband and his friend went on an diving excursion in Grand Cayman that was supplies by the ship. The whole trip was a disaster as our friend was not able to dive for long as they did not have a life vest to fit and it was suppose to be an english tour which too much time was spent explaining to others who could not speak english at all so which took time away from the dive. My husband went to guest relation many time to complain about the excursion which they did not care at all even though each spent $108.00 to go for nothing. The ship does not back up their excursions. The evening shows were so,so and not much entertainment was provided after that. The only saving grace was we were a group of 8 and made our own fun so couple not imagin if we went along. Spoke to many other english speaking people about the cruise and the general concenses was they would not go on costa again eigher. Did I mention there was only a skeleton crew on and that we are Canadian and a pretty tolerent people but not in this case. So please save your money and go on Celebrity and we have never been disappointed with them!!! Read Less
Sail Date: February 2014
This was our 9th cruise ,it was our 1st with Costa. But it will be our last. There are only a few positives about this line, the embarkation process ( the easiest and quickest I've ever experienced), the room attendant and our waiter ... Read More
This was our 9th cruise ,it was our 1st with Costa. But it will be our last. There are only a few positives about this line, the embarkation process ( the easiest and quickest I've ever experienced), the room attendant and our waiter in the dining room. Unfortunately that is all I can say that was positive. From the beginning the language barrier with staff presented a huge problem if you needed them to speak English! The safety drill was totally unorganized as they separated the women and children from the men! Didn't realize we were on the Titanic! If there are enough life boats to carry all bodies on board why separate families? If you are looking to dance to modern music this is not the place to do it! The disco is called the Teen Zone, so if you don't mind dancing with 14,and 15 year olds who steal your drinks this is the place. The other options to dance is on deck 2 with a singer that sings along with karaoke ( I kid you not) or on deck 3 with a live bad who more often than not don't know the words to any of the songs they play!! As for the entertainment I'm not sure that's what I'd call it. There are NO sets only a screen with pictures projected onto it! One night it was different members of the staff singing and dancing then they'd go serve dinner or clean your room! Costa does things on the cheap and it shows. The ports that were visited weren't to bad however were they docked weren't usually were cruise ships dock! Again on the cheap. The pools and hot tubs were closed at nine every night! The food wasn't awful but was never hot . If you expect steak or lobster you will not find it on this ship. The saying " you pay for what you get" comes to mind as I write this review. We did get a good deal but I wish now we had spent a little extra and gone with a different cruise line. I don't usually write reviews but I felt the need to warn people about this line. I had been told repeatedly that this is a European cruise line well perhaps that's were they should stay. I can honestly say if I won a cruise from Costa I would turn it down. Read Less
Sail Date: February 2014
I read the 1% review, and he had to be Italian. This was the worst trip ever. The staff (with the exception of our room aide and the staff of the Taurus Restaurant)) did not smile once until two days before we returned. Not one staff ... Read More
I read the 1% review, and he had to be Italian. This was the worst trip ever. The staff (with the exception of our room aide and the staff of the Taurus Restaurant)) did not smile once until two days before we returned. Not one staff member was interested in helping you unless you spoke Italian. Got seated next to some wonderful English speaking people at dinner in the Taurus lounge which made the whole trip. They were funny, easy to be with and the staff in Taurus Restaurant were wonderful too. Even the food in Taurus was ok, not great but ok. The food in the buffett was awful. By the time you were able to get seated, the food was cold. They would shut sections down and make you run circles to find the next section open. There was no fluidity to the way it was run, and seeing wait staff with trays walking around when there were so many dirty tables. We often had to clean tables ourselves just to sit and eat our luke warm food. Also they filled the ice cream machines for lunch and then when they closed a section down, instead of leaving the ice cream machines up and running, they scooped up all the ice cream and threw it away. This was a very hot cruise and leaving them on would have saved money rather than seeing it being poured down the drain. (at least I am assuming they threw it away, after scooping it into buckets that did not look sanitary enough to save). Our room was exceptional, we were given a mini suite but could not use the balcony because the guy next door lived on his deck and smoked cigars the whole trip, and when I complained, they said there was nothing that could be done (of course not, he was Italian). The floor plan of the Luminosa is not friendly either, and you find yourself going round in circles or having to go up, just to go down. The one good comment is the music they played after leaving each port was great. It was the same song but we loved it. Overall, I would not recommend or do another cruise with Costa because they appeared to cater more to the Italians than everyone who paid to board their ship. I spoke with many Brits, Canadians and Americans who felt exactly the same way. The Italians were rude, pushy, did not have any manners what so ever. Rules were no saving the chairs on deck which was completely disregarded so there were never any chairs available during cruising time when you have two tables next to each other and one says smoking and the other says no smoking, who tells the smoke to stay on one side or not. So quite honestly, they can have this cruiseline. All rude people onboard one ship at the same time. PERFECT. So if you want to be treated like a second class cruiser, sail with Costa. If not, Sail any other cruiseline.   Read Less
Sail Date: January 2014
This cruise is for Europeans who travel by airplane to the USA rather than sail the Atlantic to continued voyage to the Caribbean Islands. A bilingual cruiser will enjoy the experience..If English is your only language you will be ... Read More
This cruise is for Europeans who travel by airplane to the USA rather than sail the Atlantic to continued voyage to the Caribbean Islands. A bilingual cruiser will enjoy the experience..If English is your only language you will be disrespected, very unhappy as you experience an unpleasant, rude and abusive experience from the Costa Luminosa just because you only speak English. English is the 4th language on this ship! The Costa representatives appeared abrupt, curt and lacked patience with cruisers who did not understand any language other than English and so did other cruisers. The tour excursion representative Francisca P. who works on the Costa Luminosa at the tour excursion was one of the rudest, curt and downright disrespectful individual on this cruise. She caused me issues concerning excursion ticket that I pre purchased just because of the of the language they were printed in. Don't bother to complaint to customer service manager. You will NOT receive a acknowlegement or even an apology. I waited 10 days for a response and their lack of response let me know that they validated her behavior. Rudeness is the norm on this ship!!!!!!! BELIEVE EVERY NEGATIVE COMMENT ABOUT THIS SHIP. I WISH THEY WERE PRINTED BEFORE MY DEPARTURE ONJANYARY 6 2014. From the very moment you enter the ship you are in an extreme smoke environment. A very heavy smoke environment that is not respected with no smoking sections!!!!!! Hand sanitation in eateries was a "suggestion" or not provided. By day two there were guest with very heavy coughs. By the 6th day I was very ill and so was my guest. The English translator members of the Costa staff took ill as well. I was too sick I could not go to dinner . All I wanted was a bowel of soup and some tea but that was an extra expense for room service! On board activities consisted of translated dance classes or health/beauty improvement classes to buy products at an added expense. Poolside games loss their 4th translation with limited participation. Every other activity required additional expense/translation including room service. The food prepared at the main restaurant had a nice presentation. but tasted horrible!! The line for the french fries and freezer burnt hamburgers were longer than the "other" European dishes that were limited after 2:00 PM. The quality of food was poor and limited. Ice cream was just that....ice lumps. Europeans do not believe in wash clothes so if you still decide to sail bring your own. You might want to bring your own soap and other toilet items with you. I wish I had seen the reviews of this ship before I departed. I am extremely disappointed and hurt that I wasted 10 days on this ship. I would never recommend or return to Costa Cruise Line.   Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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