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Sail Date: February 2014
I recently returned from a Cruise on the Costa Luminosa. The good news: -The ship is beautiful and well maintained -Cleanliness is a priority -Cabins are a good size ( we had a balcony) -All inclusive beverage package (liquor portion) ... Read More
I recently returned from a Cruise on the Costa Luminosa. The good news: -The ship is beautiful and well maintained -Cleanliness is a priority -Cabins are a good size ( we had a balcony) -All inclusive beverage package (liquor portion) is a good value for the money (except for the fact that they requires both parties in the cabin to purchase ) The bad news: -Other than a few exceptions ( like our cabin attendant and our dinner wait staff) the crew is extremely rude!! -Customer service is not a priority, I was constantly made to feel that I was bothering them -Disembarkation process was a disaster! We almost missed our plane, due to inaccurate information provided by the crew, but nobody cared. Their priority was to get the people off the ship who booked excursions that day, instead of allowing travelers who had to make flights off first. -After 10pm, only hot food available on buffet, was pizza -Strict buffet hrs. Limited food options between breakfast/lunch and dinner -All-inclusive beverage package, doesn't include bottled water. Water available on deck taste terrible, therefore you have to order a glass of water from the bar service staff every time or you had to purchase an additional bottled water beverage package. -Although bar service staff is visible, their service is poor. They hang around the bar and wait for you to come and get your own drinks. Min. service on the lido deck -I broke a nail while the ship and was charged $19 by the nail tech for the repair - very small casino Needless to say this was my last Costa Cruise!! Read Less
Sail Date: February 2014
Costa luminosa exceeded our expectations. They upgraded us to samsara balcony. We purchased a guarantee balcony on vacationstogo for 999. Per person. The Cabin and steward were wonderful. Cabin was cleaned and restocked 2x daily. The ... Read More
Costa luminosa exceeded our expectations. They upgraded us to samsara balcony. We purchased a guarantee balcony on vacationstogo for 999. Per person. The Cabin and steward were wonderful. Cabin was cleaned and restocked 2x daily. The ship was sparkling clean and well maintained. The European culture and food Really added to the whole experience and we embraced it. The staff were friendly And we did not experience rude passengers nor rude staff, in fact quite the opposite. We utilized customer service for several inquiries and received excellent service. We Purchased the drink pkg. Tell the waiter you want to see ALL wine choices for the pkg And you will have the option of 3 reds 3 whites rather than what they automatically Bring to the table. Although all of the wine offered was lovely. We enjoyed the food Which included a great variety of seafood every evening. The daily tea time at 4:00 was nice. We brought our own kettle and tea pot for the room for our morning balcony tea time. We gathered an assortment of the fantastic pastries each morning and had tea on our Balcony. The steward brought pool towels to our room every evening for the next days use on ship or land. We enjoyed the ports but wished the time were longer on some of them. We brought Our own snorkel gear as every port was offered a beach nearby. X X X Read Less
Sail Date: February 2014
I read the 1% review, and he had to be Italian. This was the worst trip ever. The staff (with the exception of our room aide and the staff of the Taurus Restaurant)) did not smile once until two days before we returned. Not one staff ... Read More
I read the 1% review, and he had to be Italian. This was the worst trip ever. The staff (with the exception of our room aide and the staff of the Taurus Restaurant)) did not smile once until two days before we returned. Not one staff member was interested in helping you unless you spoke Italian. Got seated next to some wonderful English speaking people at dinner in the Taurus lounge which made the whole trip. They were funny, easy to be with and the staff in Taurus Restaurant were wonderful too. Even the food in Taurus was ok, not great but ok. The food in the buffett was awful. By the time you were able to get seated, the food was cold. They would shut sections down and make you run circles to find the next section open. There was no fluidity to the way it was run, and seeing wait staff with trays walking around when there were so many dirty tables. We often had to clean tables ourselves just to sit and eat our luke warm food. Also they filled the ice cream machines for lunch and then when they closed a section down, instead of leaving the ice cream machines up and running, they scooped up all the ice cream and threw it away. This was a very hot cruise and leaving them on would have saved money rather than seeing it being poured down the drain. (at least I am assuming they threw it away, after scooping it into buckets that did not look sanitary enough to save). Our room was exceptional, we were given a mini suite but could not use the balcony because the guy next door lived on his deck and smoked cigars the whole trip, and when I complained, they said there was nothing that could be done (of course not, he was Italian). The floor plan of the Luminosa is not friendly either, and you find yourself going round in circles or having to go up, just to go down. The one good comment is the music they played after leaving each port was great. It was the same song but we loved it. Overall, I would not recommend or do another cruise with Costa because they appeared to cater more to the Italians than everyone who paid to board their ship. I spoke with many Brits, Canadians and Americans who felt exactly the same way. The Italians were rude, pushy, did not have any manners what so ever. Rules were no saving the chairs on deck which was completely disregarded so there were never any chairs available during cruising time when you have two tables next to each other and one says smoking and the other says no smoking, who tells the smoke to stay on one side or not. So quite honestly, they can have this cruiseline. All rude people onboard one ship at the same time. PERFECT. So if you want to be treated like a second class cruiser, sail with Costa. If not, Sail any other cruiseline.   Read Less
Sail Date: February 2014
We had high expectations on the cruise. We wanted to experience the Caribbean and enjoy the easy life on the ship. Unfortunately the trip was not what we had hoped for. First of all, we hadn't realised, that all the places we ported ... Read More
We had high expectations on the cruise. We wanted to experience the Caribbean and enjoy the easy life on the ship. Unfortunately the trip was not what we had hoped for. First of all, we hadn't realised, that all the places we ported would be made only for tourists. You can't really say you've seen the Caribbean, if you just lay on a beach, where the locals can't even enter or take part to excursions where you are taken to tourist attractions with no sign of anything original... There I got to excursions. They were really expensivebut the quality was poor. I went riding, and the excursion included an half an hour walk by a road (was promesed to be by the beach) and a five-minute swim in the sea with the horse. The rest of time was just standing and waiting. The excursion info promised "an experience of a lifetime for sportslovers", but in real life it was just sitting on a horse for a really short period of time. And how much for this "experience of a lifetime"? $100!!!!!!!! My husband went o a snorkeling tour, which turned out to be a swim in a place with nothing to see, and a terrible hurry all the time. Then to food and drink. The food was really good. We enjoyed every bit of it. The drink package we purchased didn't turn out to so all inclusive as we thought. You had to be quite careful what to drink, if you didn't want to pay any extra. We were told that only some wines and fine alcohols would not be included but actually there were about as many drinks that weren't included that there were drinks to include in the package. You could only get water and soft drinks by glass, and had to pay extra if you wanted a bottle. The customer service was really poor. They were nice and friendly, but they didn't actually DO anything to help you. In most cases they just said they were sorry but nothing could (or would!!!) be done. The same problem was with the excursion desk. They listened to our reclamation about the excursions, but wouldn't do anything or offer any compensation. All the waiters and room attendants were very nice. It seemed, that the higher the rank the more rude the crew member. The cruise was a disapoitment to us, mainly because everything was so made for tourists. If you want to see the Carribean, don't take a cruise. If you want to have everything made, thought and organised for you without any expectations of your own and you are prepared to queue and wait long times and have loads of money to spend on all of this, then a cruise is the thing for you.   Read Less
Sail Date: February 2014
CONTRARY TO OTHER REVIEWS, LUMINOSA WAS THE PERFECT SHIP FOR US Judging by some of the Luminosa reviews posted on Cruise Critic prior to boarding our ten-day cruise February 5, this was going to be the cruise from hell. Well, it was the ... Read More
CONTRARY TO OTHER REVIEWS, LUMINOSA WAS THE PERFECT SHIP FOR US Judging by some of the Luminosa reviews posted on Cruise Critic prior to boarding our ten-day cruise February 5, this was going to be the cruise from hell. Well, it was the exact opposite and our small group of ten had a very enjoyable time. This ship is probably the cleanest I've been on. The musical entertainment was first rate with two good dance lounges, poolside parties, nice well run bars, excellent dining room service and a cheerful crew from India, Philippines, Peru and dozens of other countries. We expected smoking in parts the ship, but rarely did we smell any smoke, even when walking through the casino. Don't compare this Costa ship in the Caribbean winter season to other cruise ships. It's European and of the Americans and Canadians on board, probably about 500 of the passengers, my guess is they were mostly from New Jersey and Toronto Italian communities. There were two dinner seating times in the dining room: 6:30 and 9:15 pm with the usual six course fare of appetizers, a couple of soup selections, pasta, main courses, salad or cheese and desserts. The dining room service was excellent and our wine glasses always topped up. We had the all-inclusive beverage package which cost $519 US (for two of us) and covered all drinks, mineral or natural water, specialty coffees and hot chocolate, cocktails, liqueurs and wine. They even offer wine at lunch on the Deck 9 Lido buffet along with lattes and cappuccinos anytime. We spoke with passengers who just came off of Carnival Liberty at Miami who told us they paid twice as much for their beverage package and got less choices than we had. Our bar receipts showed 202 beverages which included bottled waters, coffees and full glasses of wine which comes to around $2.57 per bar drink for the10 days. (All Inclusive Adult Beverage Packages: Offers guests a selection of alcoholic (including draft beer and wine - your choice of three Italian reds and three Italian whites) and soft drinks and fruit juices by the glass and specialty coffees and hot chocolate flavoured drinks, with the exception of Mini Bar products and premium brands. Price: $26.09 per day.) Other than the beverage package which we had had never used on previous cruises, our only trip costs were the usual $22 daily tipping charge per cabin, $40 in photographs and two loads of laundry with next evening return, costing $36. Evening entertainment was excellent if you enjoy dancing and music. The staff of activators who get the party started each night were all multi-lingual and gregarious, though some of the games were a bit crude and low-brow. Or maybe it's just Italian humour, such as the "Election of the Ideal Couple" game in the Grand Bar Elettra, deck 2 at 10:45 pm of day five where balloons were being stuffed inside partners' pants. If you enjoy Latin and Ballroom dancing, this ship will keep you on your toes from about 6 p.m. until around 1:30 am. The disco had a decent floor, but the music didn't start until midnight. There were also fun dance lessons with Eduardo and Giusy one or two times each day either in the Grand Bar Elettra or at the Pool deck. Afternoon Trivia and Quiz's were fun and a good language lesson when you hear everything repeated in five languages. (Sometimes Portuguese was the sixth language used on-board.) Italian lessons were also offered on this ship. The dance floor alternated two good dance bands: Duo Contatto and Trio Tringali so there were never any breaks in the music. In the Piano Bar Antares on deck 3, there was a smaller dance floor and a group of five playing as the Sharade Band doing mostly swing numbers. Up on deck 3 at the Bar Virgo, which was really a rather busy high-traffic area closer to the dining room was a piano and violin duo named Summer Duo playing very complicated pieces, including tango numbers we requested. In the forward Phoenix Theatre the shows were at 7:45 for the late seating diners and at 9:15 pm for first seating. Here the singers and dancers of the Afro Arimba Production danced and sang a couple of very high quality shows. The only dud in the theatre productions was day eight where they presented the voices and faces of Michael Kelley - vocal impressionist. Most of his impressions sounded like a bad Elvis and his Michael Jackson number was somewhat offensive. But day eight was also Italian night where everybody is encouraged to dress up in red, white and green which I think replaces the old toga nights which Costa Mediterranea used to do on their Caribbean runs a few years back. Day 7 evening theme was White Night and Day 3 was Tropical Party Night. We did not use the gym or the spa area. Spa packages could be had at a reasonable price, which would be nice when the weather is poor. Fortunately, we had extremely beautiful weather with no rain. All the beaches visited were excellent, with the exception of the public beach at Ochos Rios, Jamaica which was silted and murky, but otherwise pleasant enough. Every port had easy access to taxi and bus stands and usually four or six of us would share a ride so booking excursions on the ship isn't necessary. We also like to carry a couple of pool noodles to the beach so we can find our friends and each other if there's a crowd. Our inside cabin 1224 was just below the Grand Bar Elettra, exactly 39 paces back from the forward staircase. No noise, no children heard, no engine vibrations and plenty of extra space because it was a family cabin with pull-out couch and upper berth that could fold down over the sofa bed. Our friends in cabins 6391, 4274, 7282 and 8354 all said they had wonderful stewards and good locations so my guess is there can't be many bad cabin locations on this ship. We booked this cruise during the US November Black Friday Sales when prices were rock bottom. Usually we like to cruise out of San Juan, Puerto Rico for our winter vacation, but this 10 day cruise was less than half the price of similar 10 day itineraries offered on Emerald Princess and HAL's Noordam, both departing from Ft. Lauderdale the same week as Costa's Luminosa from Miami. Try to avoid Miami airport on busy cruise weekends. Fly in one or two days early and explore the South Beach area. Saturday morning disembarkation was slow off the ship - not because of anything Costa did, but because the US Customs get so bogged down dealing with aliens in transit who can't seem to fill out the declarations properly. The TSA searches at Miami airport were slow - half an hour in line and total chaos which is so ironic in view of the many Americans who complain in the Cruise Critic Forums about slow embarkation and disembarkation procedures when in fact it's mostly government bureaucracy and not cruise line procedures causing all the delays. If you do book a cruise on Costa, bring your friends and family. Italian cruises seem to be very much about eating dinner with friends and very family oriented. Grandpa and kids and all the aunts and uncles seem to join up on this type of cruise. If you are a less gregarious English speaking Canadian or American and don't enjoy dancing and music, then book on Carnival or NCL, not on Costa or MSC which is the other Italian line. Most hygienic cruise lines - as reported in the WSJ in January. These cruise lines haven’t failed a CDC sanitation inspection in the past 10 years. Cruise line Number of inspections Inspections with perfect score Costa 30 37% Norwegian 143 28% Oceania 26 27% Disney 48 21% Crystal 31 16% Seabourn 38 5% The cleaning of the ship was always meticulous. Rinse buckets were different colour than the wash buckets and they were always set down on paper mats. The reviews that complain about how the buffet stations on the Lido Deck always seemed to be closed don't mention how thoroughly the closed food stations were being cleaned and re-cleaned all the time. If you paid attention to the Today (the daily programme) it was always listed as to what time the last station would be open until. ie: Forward left side station open for breakfast until 11 am. I rate this ship five stars in all categories.   Read Less
Sail Date: January 2014
This cruise is for Europeans who travel by airplane to the USA rather than sail the Atlantic to continued voyage to the Caribbean Islands. A bilingual cruiser will enjoy the experience..If English is your only language you will be ... Read More
This cruise is for Europeans who travel by airplane to the USA rather than sail the Atlantic to continued voyage to the Caribbean Islands. A bilingual cruiser will enjoy the experience..If English is your only language you will be disrespected, very unhappy as you experience an unpleasant, rude and abusive experience from the Costa Luminosa just because you only speak English. English is the 4th language on this ship! The Costa representatives appeared abrupt, curt and lacked patience with cruisers who did not understand any language other than English and so did other cruisers. The tour excursion representative Francisca P. who works on the Costa Luminosa at the tour excursion was one of the rudest, curt and downright disrespectful individual on this cruise. She caused me issues concerning excursion ticket that I pre purchased just because of the of the language they were printed in. Don't bother to complaint to customer service manager. You will NOT receive a acknowlegement or even an apology. I waited 10 days for a response and their lack of response let me know that they validated her behavior. Rudeness is the norm on this ship!!!!!!! BELIEVE EVERY NEGATIVE COMMENT ABOUT THIS SHIP. I WISH THEY WERE PRINTED BEFORE MY DEPARTURE ONJANYARY 6 2014. From the very moment you enter the ship you are in an extreme smoke environment. A very heavy smoke environment that is not respected with no smoking sections!!!!!! Hand sanitation in eateries was a "suggestion" or not provided. By day two there were guest with very heavy coughs. By the 6th day I was very ill and so was my guest. The English translator members of the Costa staff took ill as well. I was too sick I could not go to dinner . All I wanted was a bowel of soup and some tea but that was an extra expense for room service! On board activities consisted of translated dance classes or health/beauty improvement classes to buy products at an added expense. Poolside games loss their 4th translation with limited participation. Every other activity required additional expense/translation including room service. The food prepared at the main restaurant had a nice presentation. but tasted horrible!! The line for the french fries and freezer burnt hamburgers were longer than the "other" European dishes that were limited after 2:00 PM. The quality of food was poor and limited. Ice cream was just that....ice lumps. Europeans do not believe in wash clothes so if you still decide to sail bring your own. You might want to bring your own soap and other toilet items with you. I wish I had seen the reviews of this ship before I departed. I am extremely disappointed and hurt that I wasted 10 days on this ship. I would never recommend or return to Costa Cruise Line.   Read Less
Sail Date: December 2013
There is a lot to complain about ..But first and utmost the food was so bad that I didn't even eat some of the meals. My husband and I have cruised on many Lines so I feel we have a lot to compare this cruise with and I suggest that ... Read More
There is a lot to complain about ..But first and utmost the food was so bad that I didn't even eat some of the meals. My husband and I have cruised on many Lines so I feel we have a lot to compare this cruise with and I suggest that if you can get your money back and book else where do it because We will never ever use Costa Cruise line again. This ships employees were so confused that the right hand didn't know what the left hand was doing. There is no buffet at night..They close it down at 2;30 in the afternoon and you are forced to use their dining room which has some of the worse food I have ever tasted in my Life..Some of it didn't even look like food..I think the Pate was SPAM left over from Pearl Harbor!! Their food is ALL frozen and pre made at best..Some of their desserts were still frozen in the middle..Their idea of Prime Rib is a thin slice of some type of beef and so salty it was uneatable. Their Lobster was a frozen tail stuffed with something we could not identify. They have Minestrone soup every night and it is def from a can..We tried to switch to salads but the dressings were so watered down that there was no taste.. There was not one night that we looked forward to going to dinner(or any other meal) as we did on other cruise lines..It became a joke at our table every evening as to who was going to get the worse meal..(Everyone at our table were American and seasoned cruisers) Breakfast was a joke..I do not think they know how to even cook toast.. Lunch;..Their hamburgers were definitely made from pink slime and at one point my husband got excited because they listed beef and pork skewers!!! They turned out to be the day before's old hot dogs and bacon wrapped and stuck on wooden skewers..The buffet food was gross everyday. Here was my daily intake; mornings..a bowl of watery oatmeal with uncooked toast and coffee Lunch;3 bowls of jello and some frozen strawberry yogurt Dinner;.I tried to eat something off the menu but usually ended up with a piece of pizza because ALL their meats were Paillard!!! Paillard beef, Paillard turkey,paillard chicken, which tells me that when you have to pound a piece of meat to try to tenderize it you are buying the cheapest cut of meat .. Read Less
Sail Date: December 2013
My husband and I purchased the 10-day Caribbean Christmas cruise, embarking from the Miami Port on Dec 17th, returning on Dec 27th. Was the ship beautiful? Of course! Did we like our suite, butler & cleaning service? Absolutely! (Great ... Read More
My husband and I purchased the 10-day Caribbean Christmas cruise, embarking from the Miami Port on Dec 17th, returning on Dec 27th. Was the ship beautiful? Of course! Did we like our suite, butler & cleaning service? Absolutely! (Great job Dave & Jeyson!) What we didn't care for was the cuisine and the company we were in. I am not speaking of the staff.....all of Costa's crew was well-trained (to the best of their language ability). Oh speaking of language....you better check your "ability to be patient" at the door, because all PA announcements (as well as Theater greetings and salutations) were given in at least 6 languages......Whoa!! Way too much information and PA noise!! So, if you are an American cruising on an Italian ship-line, (even when it's sailing in what we consider to be primarily an American market....the Caribbean) ......be prepared.....this cruise line caters 100% to the Italians and it's neighboring countries in all amenities and aspects of the ship. This is what you can expect when cruising with a European cruise-line (or at least with Costa). Oh....did I mention smoking is permitted "inside" the ship in public spaces? It was like we were in a time warp.....For a smoker (regardless of culture) I know this would be music to your ears....(I know, I used to be one).....but, we are both non-smokers and didn't enjoy slicing through the billowing clouds of cigarette, cigar and pipe smoke as we walked from one venue to the next. We met perhaps 2 other American couples saying this was their first and no doubt their last to cruise with Costa. Their comments were identical to ours....."where is the food" "Why did they close the buffet on Lido deck so early?" "Why are there so few carving stations"?, and why are they so stingy with the 110 volt outlets? (and we were in a Grand Veranda!!) More about their food. Tiny little flaky tasteless pastries as far as the eye can see, and the only thing differentiating one from the next was the shape, and icing design. (They need to sample our Cinnabons in America, huh?) One morning we ordered breakfast in our room, asked for white and wheat toast.....we got white and wheat dinner rolls Last and certainly not least.......I am proud to say as an American.....one of the very first things that was so glaringly obvious to us was the following: Americans are by far and away the friendliest, most considerate, empathetic and passionate people walking this planet. The general interaction with Italians in the food lines or at an elevator bank or at a busy bar or around a crowded pool deck, was the feeling of being rushed, pushed, shoved, hurried and simply disrespected. Their lack of concern for others was so obvious. One morning during the peak breakfast hour I stood in a fairly long line to fill my coffee mug, and when I finally reached the front of the line, a young woman "speaking Italian fluently", rushed up to the front of the line with her cup leading the way to the coffee spout. I politely asked her to step aside, that I had been in line waiting long before her.....she glared at me like I was being rude for speaking my mind. She was speechless. (I have to admit, I was enjoying the moment somewhat). So, if you are a world-traveler, and understand the Italian way of life, and are hoping to lose a few pounds on your cruise, sail with Costa!! We'll be shopping American cruise lines only from here on out!    Read Less
Sail Date: December 2013
First of all I want everyone to know I have never had the time or energy to write a negative review. Our experience with this cruise was so horrible its now February and its still on my mind and thought I needed to write a review. ... Read More
First of all I want everyone to know I have never had the time or energy to write a negative review. Our experience with this cruise was so horrible its now February and its still on my mind and thought I needed to write a review. Everything in the past reviews are correct.My family and I take many cruises as it is convenient with kids and elderly parents. But this was the worst cruise ever. I dont even know where to start. The food was horrible. There is no food after 11pm and if you want room service call 2 hours ahead of time. Customer Service? None whats so ever. I waited in line for an hour to get an extra key and to complain and asked for a complaint form. The lady went to the printer and gave me blank paper. Noone cares and you can see it on all the employees faces. They all complained of long hours and not enough pay. They mainly serve the Europeans and I would go as far as to say discriminate against Americans! I sent my daughter to the kids club, she called me 30 minutes later and said mom the movie is in another language and no one here speaks English. My 13 year old son tried the teens club and came back telling me Mom all the teens smoke?? BTW There were alot of teenage drinking and smoking on the boat. Under 18! Talk about smoking the ship allows indoor smoking! and my it seemed like every European smoked. I didnt see much security on the boat either. I called one night to complain of underage kids running up and down the hall at 2 am when we had planned excursions the following day. No one showed up for a good 30 minutes. Finally four men including my husband got out of their room and yelled at the kids. I finally went up to customer service in my pjs and they said security is heading there now, I said too late. There was no order no service no happy employees no good food rude europeans etc etc. 15K down the drain! The best part and only time in a cruise is I lost 3 pounds! Good Luck!!! Read Less
Sail Date: December 2013
Everything negative that I read & worried about never came true. We are Canadians & after Oasis of the Seas last year, Costa did not disappoint. There was lots of water ( jugs of it ) at the dining room table. We could get free ... Read More
Everything negative that I read & worried about never came true. We are Canadians & after Oasis of the Seas last year, Costa did not disappoint. There was lots of water ( jugs of it ) at the dining room table. We could get free water any time in the buffet. I even bought a light that sterilizes tap water for the cruise after hearing the nightmare reviews but never needed it. Our daughter had the room attendant provide 2 wine coolers of ice twice a day to have hers cold. The produce was fresh, always ripe, plenty of it & great the last day same as the first. I have followed a raw diet in the past & it would be easy to do on Costa. Good bang for our buck ...Dec 2013 we paid less than $50 a day per person & got $50 ship credit each besides being upgraded to 4th floor balcony with clear view. The staff totally, absolutely knocked themselves out to be accommodating. Especially at our table we were entertained by magic tricks, jokes & pranks for the kids ..always things like like putting 4 extra desserts in front of them or hiding requested strawberries under piles of ice cream for the preteen. She loves hot chocolate & got all she wanted, made in front of her without asking during every meal for 9 days. Three cakes with names came for father & son birthdays in our family. One lunch we didn't get back in time & at supper the several of the diningroom staff showed emotionally how they had missed us & lots of hugs. Our daughter has lost count of her cruises & after back-to-back cruises all winter her family are quite demanding & accustom to the best of service. It was her first time with Costa as well & she was continually impressed in the dining room. For food, Costa topped my experience with Carnival & Royal Caribbean hands down. Our family during embarkation brought fruit, a lg bottle of soda pop, & electric hair straightener as well as other food through security. They gave each room a good sized fruit cake as gift (Xmas) to take home. One couple didn't know of the room service fee & had a surprise at the end because it is $7 per person even just for coffee or 1 thing. We just carried drinks from the buffet for our room. The moral of the story is if you do room service once in a while at least choose wisely to make it worth while. Mini golf was $5. for 1/2 an hour. 3 D movie with special effect sensory & moving chairs is $8. There was a built in charge of $11 US gratuities per day per person but my daughter & her family had no problem arranging to pay staff on their own. They told Costa on the 2nd day & just signed a waiver. I have Celiac & those passengers on gluten free diet sit with their families in the front of the dining room getting very special treatment. The ship being Italian has great homemade pastas, sauces & pizzas even for me & homemade warm breads, buns, cookies, croissants, cakes & turkey stuffing. Lots of butter. Two complimentary big fruit bowls waiting for me in the room including papaya the first day, also free meal plates delivered to the room & bagged lunches on port days. The food on my special menu was delicious, flavored & presented just so. We all felt as if we were treated very special. Celiacs get free snacks from room service. Breakfast had all sorts of tasty juices, eggs done every possible way with all you can eat bacon & smoked salmon every day. We got some very exotic meals like all you can eat truffles, (mushrooms), foie gras. My family enjoyed plenty of seafood, shrimp, calamari, all you could eat lobster, steak, lamb, ribs etc. There was free wine -all you wanted served twice during the trip to all adults who wanted it & this was aside from any art auction or The only challenge was language barrier but as Costa gains more English speaking passengers cruising the Caribbean, this will pass. For now most people spoke Italian & French with other European languages with some Spanish. Less than 1/5 spoke English but crew & passengers smiled & laughed at our jokes & attempts to communicate with them. This was not because of the wheelchair but when I was off on my own as well. Passenger courtesy was good & no one ever butted in front of me. Our grand kids (12 & 14) were downloading language translators & making friends. Wheel chairs were available & we were allowed to take it on tender & off at ports & even out of the terminal to taxi last day. Very often when crew saw us they took over pushing the wheel chair. Our room was large (we didn't ask for handicapped but, the regular size was plenty large & comfy) The chair folded up fit in the room but it was allowed stored in the hallway as well. We had use of the frig from the first day onward. We didn't do the night shows much but did a craft project on board...they gave us T shirts to paint. My husband & i were greatly satisfied with everything & will recommend Costa & will likely sail Costa again. Thanks Costa for our wonderful vacation !!   Read Less
Sail Date: December 2013
As a family we have cruised about 5 times mostly on carnival. My wife and I have been on about 10 total cruises various cruise lines never costa. Expecting luxury based on my perceptions only we were quite shocked to find out it was just ... Read More
As a family we have cruised about 5 times mostly on carnival. My wife and I have been on about 10 total cruises various cruise lines never costa. Expecting luxury based on my perceptions only we were quite shocked to find out it was just another cruise ship in terms of service and cabins. Over all the ports were great but the line did not stay long enough for several of the islands. 5 hour stops is a joke you can do very little in 4.5 hours on an island ( assuming you don't cut it close to the departure time so not really 5 hours, closer to 4 if you include the wait time to get off the ship). Food was very funky, we are from Chicago so our idea of Italian is very different then what actually is Italian in terms of meals. Pizza was horrible and that was all you really had for the kids because goose neck does not go over well with 10 and 13 year olds. We are used to buffets around the clock not so with this cruise line. You will search for a bit to find even one drink station open to get water or ice tea. You will pass several closed off stations on your quest to find the open one( not joking only 1 open!). You will also learn that ice cream is only open for a short period each day miss that time slot and you are out of luck until the next day. Smoking was annoying but tolerable as Europeans have a different idea of that discussing habit. But the main smoking hole was right off the main elevator on the main floor of the ship so everyone got to enjoy the heavy smoke on the way to each meal, show or trip to the casino. The biggest issue we encountered was on day 2 when my 10 year old daughter pulled her suitcase out from under her bed and noticed something on the floor. The something that she was now holding with her fingers was a USED condom. My shock was what happened after I brought this to the attention of the front desk.......ready.......Wait for it....... Nothing other than sorry this happened. I ask for a supervisor and was told none was available. Got another room steward who again gave me a hollow sorry and told me the room was going to be deep cleaned..... What ever that means. Guess they are not "deep cleaned" between cruises? Whole thing was a viewed as a joke and treated as a joke by the cruise line. Not very funny from my standpoint nor from a parents when they have to give a very early sex education class to their youn daughter while on vacation.   Read Less
Sail Date: December 2013
My wife and I just got off the ten day Caribbean cruise on Costa Luminosa. The itinerary was terrific, and the overall price was quite reasonable. Being the first time on Costa we were quite disappointed with the levels of service ... Read More
My wife and I just got off the ten day Caribbean cruise on Costa Luminosa. The itinerary was terrific, and the overall price was quite reasonable. Being the first time on Costa we were quite disappointed with the levels of service (especially food service) and the actual food served (even in the alternative dining room). This was our 18th cruise, but our first on Costa. The food was not up to the standards of the cruise industry, and the service was slow and not good at all. The waiters seemed to feel powerless about fixing problems with the food, and they caused us to feel they did not care. In the Lido deck the service was never in the same place, even during a single meal. You might get your food in one place, but had to visit another if you wanted to select another choice. We will never cruise on Costa again. Although the price was good, we kept saying (and hearing) you "only" get what you pay for. Even in the alternative dining room, they charged $32.50 to eat there, but added prices for coffee or tea. Extra charges for room service too. even pay per view movies, and no free movies unless you want to watch one in Italian. They tried to charge us for water in the alternative dining room and I refused to pay for that. Too bad, because the ship itself was quite nice, and the entertainment was too. Our Veranda Cabin was very nicely set up and kept clean, although the sheets were not replaced until the seventh night. Our sheets got soiled somehow, but they were not replaced until the seventh night. Our cabin steward was helpful, but seldom seen. He spoke our language well and we genuinely liked him. We gave him an envelope with a sizeable tip, but we did not tip the food service people well at all. I went to the front desk and refused to accommodate the ship's approach of assessing the daily fee of $11.00 per passenger per day. They required me to give a written statement, and even show both passports in order to accomplish that, but we felt it was the only way we could demonstrate our displeasure with the service levels we received. For us - it was distracting to hear every announcement in four languages, and to sit at meals with people who did not speak our language. We would have preferred to eat alone, rather than to sit with people with whom we could not communicate. It felt awkward and we wondered if they felt we were being rude by not talking with them. The porters broke the handle on my luggage. When I complained - they did a poor repair job, and then when we left the ship the handle broke and the porters dropped my bag and broke the wheels too. Now I have a bag with broken handle AND two broken wheels. In my personal assessment the employees on the ship were basically good, and wanting to do the right things. It seems the management and leadership is where Costa went wrong. I can see that it might be useful for Europeans to be on a ship where they hear every announcement in four languages, but that was overdone. We stood for quite a long time while the life-boat drill was presented in four languages, including the life jacket being re-demonstrated each time. It was hot and very uncomfortable and took way too long. RCL, Princess, Holland America, Celebrity, Disney, or Windstar - Oh Yes. Costa - Never again. Sorry Costa. You earned this feedback.   Read Less
1 Helpful Vote
Sail Date: December 2013
I have been on over 50 cruises. This one rates in the bottom 10%. The ship was clean and sparkling, and our cabin attendant was great. Other than that, we got what we paid for. The morale of the staff in the buffet area was horrible. The ... Read More
I have been on over 50 cruises. This one rates in the bottom 10%. The ship was clean and sparkling, and our cabin attendant was great. Other than that, we got what we paid for. The morale of the staff in the buffet area was horrible. The dining room staff (same people, different location) were a little better. The food and beverage manager dealt with his employees with an iron fist and sagging stomach. The cruise line charges passengers for their "gratuities", but passes little of it to the crew. Obviously there is no incentive to do a good job unless they want to sign on for another contract. "Roast beef" was served three nights out of 10. It was about 1/8" thick. Pitchers of iced tea and water were placed on the table, but no sugar/substitute. Minestrone soup was served every night. No coffee was available on the ship until after 7:00 AM unless you called room service. The quality of the coffee was so bad that they had packets of instant coffee available for their guests. Water/iced tea glasses were hard to find during buffet hours. Disembarkation took hours, and was a nightmare. Debarkation times were issued on the basis of cabin location rather than flight times. Immigration took retinal scans and finger prints of all foreign passengers (probably 80% of the ship). Angry passengers were forced to stand in line for hours waiting for 11 immigration agents to clear nearly 3,000 passengers in Miami. Many people missed their flights. This was a Christmas cruise, but it lacked any spirit. Read Less
Sail Date: December 2013
We booked this cruise with Costa really last minute (two weeks before we started) at a great price. This was our first cruise and we really enjoyed the whole experience. Yes, there were a lot of Italians with children, yes, Italians are ... Read More
We booked this cruise with Costa really last minute (two weeks before we started) at a great price. This was our first cruise and we really enjoyed the whole experience. Yes, there were a lot of Italians with children, yes, Italians are louder than you might like, yes, the food is not perfect. Still - it was excellent value for money. And if you are traveling with children, Costa must be perfect. They have a lot of activities for children and Italians really love children. There was plenty of food all the time, most of it Italian. Do not expect anything local. Food is good, but even during the gala dinners it is not perfect. Especially the beef was bit off a lot of times, either too raw or too well done. Service was really good, despite the miserable conditions those guys have to work under (make sure to tip them in addition to the "service fee", they really deserve it). We had the all inclusive drinks package and used it plenty. If you get this package, make sure to try the hot chocolate at the chocolate bar! Both pools are really small, the larger one being in the area where most animation programs take place, i.e. not a good place for us a to relax. The gym unfortunately is really way too small and we decided not to go at all as it was always rather crowded. A nice plus is that the beauty salon offers Shellac nail polish which will definitely last your whole cruise and then some. Even if you decide to build sand castles. However, available colors are really limited. Read Less
3 Helpful Votes
Sail Date: December 2013
This was our first cruise. Now that I have been on two others since, I feel that now is the time to post a review. I decided on this cruise due to price. I had never been on a cruise before and my husband suggested that while we were on ... Read More
This was our first cruise. Now that I have been on two others since, I feel that now is the time to post a review. I decided on this cruise due to price. I had never been on a cruise before and my husband suggested that while we were on our Miami vacation, look for a quick cruise so we could see if we like it. He sure wasn't expecting for me to book a 10 night! I did not know what I was booking, so I booked an interior guarantee. As seasoned cruisers would expect, we were in the basement. Yet, I must admit, it was a large room! Once we made friends and saw their ocean view...we were glad we had a coffin, uh, I mean interior. Not only that, but our room Stewert, Eli, was AMAZING! I did not expect to have a butler cater to us and our every need! As well as our waitress-don't remember her name- but was also very nice. That's the good. Now the bad and the ugly. The rest of the crew that we encountered that was not service oriented was rude. Especially if you were not European. We English speaking folk were the minority. And we were treated as such. To be treated as if we were beneath the crew by the crew was more then I could handle. Here is my favorite part. Early one morning when I first woke up, I needed something from the shop. Without make up and hair in pony tail, I picked out what I needed and went to the cashier. He slide my card, looked at my picture then at me and told me to not leave the room without make up on again. He also verbalized that I should NEVER let my husband see me without makeup. I cried for the rest of the day. Not only that, but it is now 15 months later and I have still not left my house without make up. This man did something so horrible to my self confidence that I can't even describe it. Never in my 45 years of life have I ever been insulted so badly, especially by a stranger. I did complain about it so the service desk-my husband said if I didn't, he was going to say something to the man, which I did not want him to do because he was mad. They basically told me that they don't care and what do I want them to do about it. Read Less
1 Helpful Vote
Sail Date: December 2013
We have been on 10 cruises in past and this is by far the worse run ship we have been on. The ship is beautiful and well maintained .The food was terrible to the point of the best meal was the pizza bar. Lack of kitchen help made people ... Read More
We have been on 10 cruises in past and this is by far the worse run ship we have been on. The ship is beautiful and well maintained .The food was terrible to the point of the best meal was the pizza bar. Lack of kitchen help made people serve them self at the buffet bar causing health issues and many people getting sick. Costa provides a doctor at $70 per visit between 8 and 10 in the morning, $140 there after .The singers & dancers on three nights were good ,the other so called entertainers were terrible at best. Smoking was controlled except in the casino area as after 8 pm all you could see is a sea of smoke. If you wanted to talk to someone at guest services get in line and wait at least an hour as there were many complaints. I tried to talk to cruise director Max to no avail as I was told he was busy. Most cruise Lines want the guest to have a good time and keep them informed on daily activity . Management no were to be seen until after the evening show with very little commits .I will say the bar area was managed with plenty of workers and available 24/7.This will be marked as a bad experience on a under performing cruise line. We were assigned a cabin above the disco bar ,which plays music from midnight till 3 in the morning .After four nights of complaints and having to sleep until noon time every day we were moved to other cabin. This prevented from being able to take advantage of trips to shore. Read Less
Sail Date: December 2013
This was our 24th Costa cruise & unfortunately may be our last. As one other passenger noted, we were confirmed for 1st dining along with another couple although we had all booked "classic" balcony category. This confirmed ... Read More
This was our 24th Costa cruise & unfortunately may be our last. As one other passenger noted, we were confirmed for 1st dining along with another couple although we had all booked "classic" balcony category. This confirmed 1st seating assignment required pre-scanning forms to Costa Special Services along with a physician's letter. As we are already Costa Gold Pearl Club members, it made no sense to pay more for "premium" cabin category. We do not use room service. Upon arrival, we were assigned early seating & our friends were assigned a different table. No amount of reasoning got through to the arrogant Maitre'd. Not a good way to begin a cruise. Dining was resolved by a more understanding Maitre'd at dinner that evening. Costa is not the same cruise line it once was. The evening buffet was removed 2 years ago in favor of a 4 p.m. "tea-time" obviously preferred by the majority of Europeans on board. Many Americans find it unacceptable, especially those who may have young children & do not wish to take them into a more formal dining room. Complaining starts from day one. The only food available, if you do not wish to dress for the dining room (6:15 or 8:45), is pizza, very good when ordered from late evening menu & mediocre throughout the rest of the day. We prefer to eat lunch in the buffet area but Costa ships seem to have inadequate seating. We have been on new Carnival ships (as recently as 2013) that accommodate 4,000 plus passengers at lunch easily because of the unique design of several buffet dining areas. We enjoy nightly dancing making Costa a favorite cruise line. The ballroom floor is excellent, the continuous music 5:30-1:30 a.m. is primarily Latin. You may run into a problem if there is a large (200+ group) of semi-professional or amateur dancers onboard who lack dance floor etiquette. Luminosa's alternative primarily jazz band lounge did little to attract passengers or dancers.. Many announcements including the important Life Boat drill along with nightly games are in foreign languages to be expected on a European cruise line. We did not find this unusual or annoying. In fact, the best part of Costa cruising is meeting new people from many different countries. As for Max, Luminosa's present cruise director, we have met him on several Costa cruises & always enjoyed speaking with him. During Luminosa's December cruise, Max was rarely to be found except on stage for his specific announcements. As stated by another critic, on most ships you find yourself tripping over the ship's cruise director walking from place to place. Not so on Luminosa. Our cabin was spacious, always clean & our Costa room stewards have been attentive at all times on every Costa cruise. As Italian-Americans, we understand the "Italian way" of presenting yourself to the front desk in a courteous manner. Anything other than that will get you nowhere. As for passengers' rudeness, this is true to a certain degree. You find yourself in a front desk line & another passenger will walk past a number of others to go to the desk. You need to speak up for yourself in a polite way & usually, no matter what language, the rude passenger will get your point. We enjoyed the time with our friends, made new friends & love cruising & getting away from our cold New England weather. As to which cruise line we'll choose for next time, it's up in the air. If you decide to choose Costa, remember that it is an Italian cruise line with a very small percentage of American passengers. This means you will hear a very small percentage of English spoken around you by other passengers; it means smoking in public areas & those "crazy Italian games" taking up the ballroom part of every night. It means excellent Italian pasta, olive oil, sandwich meats & cheeses but mediocre American food. Choose your food carefully, ask the Maitre'd for a special request, & most important, remember to investigate which cruise line you will be on....don't let price be the deciding factor! On Costa, resolve yourself to being Italian, German, French or Spanish for 10 days!   Read Less
1 Helpful Vote
Sail Date: December 2013
My family and I have sailed previously with Costa twice before. We went on the Costa Atlantica out of Fort Lauderdale. This was our first time on the Costa Luminosa for it's 10 day Eastern Caribbean voyage out of the Port of Miami. We ... Read More
My family and I have sailed previously with Costa twice before. We went on the Costa Atlantica out of Fort Lauderdale. This was our first time on the Costa Luminosa for it's 10 day Eastern Caribbean voyage out of the Port of Miami. We had a much better experience with the Costa Atlantica during the previous voyages. Embarkation- We waited at least two hours in order to begin embarkation. There was no information given to us on when embarkation would begin. On the positive side, they had complimentary refreshments to the guests waiting. Although when it did begin, the workers made it run very smoothly and we were on the ship within a matter of 20 minutes after the embarkation process had begun for everyone. Safety Briefing: took forever and the staff was very rude. It was in five languages and they had to repeat how to put on the life vest for each individual language. Cabins- The sheets in the cabins were not changed at all over the 10 days. Ice was not given to us at all. I had filled up the ice barrels from the Lido deck. There was no shampoo or lotions provided, and soap was only provided one time for the entire voyage. We had to ask for more soap and toilet paper. Customer/Guest Service- The employees were very ignorant about the ports. The line was always very long. We found a wallet that we brought down to the customer service, and we had to wait on line, and we were asked many questions. The next day, we were asked to come down for further questions and had to wait on line AGAIN, which was very uncalled for. Dining- Juices were served only for breakfast, otherwise, there was a selection between Iced Tea and water. BREAKFAST: On the lido: The guy at the omelette station was lazy and was sending people to the wrong stations so he could do less work. In the dining room: Was a buffet breakfast LUNCH: Awful menu and limited hours. DINNER: Very bad food. The soups were similar to water. Caesar salad is not on the menu and when requested, it was not the Caesar salad that we know. No coffee or tea after dinner. The desserts were good. ROOM SERVICE: was available for unacceptable fees Entertainment- It was good overall. However, on the first couple of days, they put up SHOWS OF SHOWS. Photography- We purchased photos from Costa Club cocktail party, where the captain was not there when taking the picture, but was cropped in anyways. Why did we have to purchase photos and have the captain forced into the picture? Disembarkation: We did the zone disembarkation which took FOREVER. Primarily because the ship was full of Europeans which made the process much longer. We heard that the reason that there were many Europeans was because they were given a much lower rate for the adults and bringing the kids for FREE. The smoking policy on board was enforced very poorly. Europeans are the absolute worst to travel with. They lack very basic manners and they are very aggressive. There is a possible chance that you could be fighting with some of the ruder ones.   Read Less
Sail Date: December 2013
The ship was gorgeous and balcony cabin was very roomy so I thought off to a great cruise WRONG. The room steward gave us ice once when I asked for never filled the liquid soap and left only 1 bar of soap for 10 nights also there was no ... Read More
The ship was gorgeous and balcony cabin was very roomy so I thought off to a great cruise WRONG. The room steward gave us ice once when I asked for never filled the liquid soap and left only 1 bar of soap for 10 nights also there was no shampoo or lotions..The entertainment was good on 7 nights the rest was marginal. the cruise director MAX only announced the shows in the beginning and end of show, all of the other cruses I have taken you were tripping over the cruise director!!. The bar staff was always too busy serving the service bars seems to me not enough help and then they had a real attitude. We had the drink package and the beer tap kept being broken and you had to argue to get a bottle of beer { not our fault it broke}, the bar manager should have told them to substitute it without question!!! Also they ran out of club soda and bananas for the Bailey's drink. There was no buffet opened during the dinner hour you had no other choice but to eat in the main dinning room. The food was not what I've had on other cruises. On there Italian night they served pork with sauerkraut dugh!!!! We never had a piece of chicken the entire cruise, the portions were very small. Our waiter and wine steward was the best part of our dining experience!!! There was only 280 Americans onboard and the rest were Europeans. They were very rude not even a good morning. The breakfast was awful, lunch wasn't much better. I have been on a costa Fortuna and my experience was wonderful. NEVER AGAIN COSTA!!!!!! . t Read Less
Sail Date: December 2013
First: Recognition for our waiter, second floor, late seating, DHAVI MENDOZA. He turned a difficult and unsavory situation totally around. He gave the best service on board, oh wait, that would be the only service on board. In all fairness ... Read More
First: Recognition for our waiter, second floor, late seating, DHAVI MENDOZA. He turned a difficult and unsavory situation totally around. He gave the best service on board, oh wait, that would be the only service on board. In all fairness our cabin steward, Michael, kept our cabin clean and the ice bucket filled. We set sail December 17th, 2013 from Miami. We were a group of 8 adults on a Christmas cruise comprised of 2 couples in the 50 to 65 age range, 2 mom’s in their late 70’s and one couple in their 80’s. We had been booked since April, 2013 with 3 premium cabins and 2 classic cabins as per the COSTA cabin designation so that we could get priority choice seatings for dinner for 8. We had expressed our desire to dine together. We had made arrangements and been assured by our different agents and even directly by the Costa offices in South Florida. When we arrived, we found that we were assigned not only to different tables, but to different seatings. It took a long and drawn out unsavory discussion with customer service to try to correct their error. We have never dealt with ruder and less effective customer service on a cruise ship or elsewhere for that matter. They were rude to our older travel companions and to us. I called COSTA in South Florida directly and was told in no uncertain terms: “If I did not like it, I could get off the ship!” I was appalled, after 65 cruises all over the world; I had never been treated so rudely. We finally met with the Maître and were assured of a table for 8 the following night at late seating. We would not accept that and wanted to dine together the first night as our elderly mothers did not wish to dine by themselves. Finally, we gave in only to find many empty tables at dinner....we ended up with 6 of us upstairs and 2 downstairs for dinner. The table they gave us for 6 was horrible. It was in the back and up against the window with chairs pushed up against the wall that we could not get up from unless the other 2 on the same side got up and moved their chairs. I guess that was our punishment for not accepting their dinner arrangements. When I got to our cabin, after a most uncomfortable session of arguing for a service we had paid for and confirmed seven months before, they had come up to our cabin to get my luggage off the ship. Remember, I had been told by the South Florida office to get off the ship if I did not like the way I was being treated. My husband did not want to get off, so we stayed on. Being our first COSTA cruise, I was in danger of having the complete cruise soured, but I am managing to be as fair as possible. Boarding was the best we have ever had, even compared to the luxury cruise lines we have been on. BUT; we had a call from the first part of our group that got on board earlier. They were there at 1 pm to begin boarding and explained that it was a stampede; just a mob with no rhyme or reason and no organization as to how to board. They warned us to get to the port later. So we arrived at 3 pm and just walked on board. There were no more than 10 passengers boarding at that time. COSTA leaves your key cards in your room, just walk on board directly to your room as they are all ready and open. You must take your card to kiosks that are located throughout the ship and activate it with your credit card. That is easy enough. We had purchased the drink package, which by the way is the best drink package that we have ever seen. So that was a positive. The cabin is nice as compared to other ships. It has adequate storage and a spacious bathroom. The shower is large though it has a shower curtain, so be careful not to splash too much. The water pressure and temperature are fabulous. The closet is a good size and there are many drawers, cupboards and shelves. The only negative is that the balcony was small and we were located right above the life boats. Though the view was not obstructed once you looked down you saw the large yellow roofs of the life boats. The beds were adequate and the cabins were quiet. We were on the 5th deck in the center of the ship. The Luminosa is full of lights, very bright, hence the name. A bit tacky for my taste. It had a lovely Botero sculpture in the main atrium. The negatives are that there are no really large areas. Everything is small when compared to other lines. The ceilings are low, even the main atrium is not large. There is a lot of smoking on board, but people seemed to keep to the designated areas. The ship does not have an enclosed observatory area or bar. The food was horrible! There is no more to say. The organization of the cafeteria on the 9th deck was nonexistent. The same was served on most all of the stations. The one omelet station was always over whelmed. Out by the pool, the burgers were good. The dining room food was mostly frozen and microwaved. One night we ordered from all 7 courses and not one was edible. The fruit was fresh. Staff was from all over the world comprised of the usual Caribbeans, Philipinos, and Eastern Europeans. The main staff (customer service, supervisors/managers and crew) was mostly Italian or European. “I don’t know” or “we ran out” was the order of the day. The staff was inefficient and acted bothered when asked any question. I am very sad to say that they, the European staff especially customer service, are extremely rude, curt and disagreeable. We have been exposed to Europeans before as we have been to Europe on many occasions and have family living in Europe. I personally have had professional and personal business in Denmark and Scandinavia. Thus, we are all familiar with the European way of life. In this case their behavior was just purely rude, disagreeable and ineffective. Even having an open mind, as another CC Costa reviewer suggested previously in her review, would not have helped here. Unless it is a remarkable deal or a remarkable itinerary, we will not be cruising COSTA again.   Read Less
Sail Date: November 2013
We were very impressed with the ship when we boarded. This went rapidly down hill when we realised Costa had such a bad Smoking Policy. All areas had smoking areas, but the problem was that non-smokers were overwhelmed by the smoke from ... Read More
We were very impressed with the ship when we boarded. This went rapidly down hill when we realised Costa had such a bad Smoking Policy. All areas had smoking areas, but the problem was that non-smokers were overwhelmed by the smoke from these areas. Every night we went to our cabin smelling of smoke. I caught a cold after a couple of days, which was made worse by cigarette smoke. To add to our distaste withe the public areas, in the 2nd week there was an overwhelming smell of sewage! Particularly in the region of the bar in the Atrium, the Casino and the Bar Electra, where the majority of the activities were held. I was not impressed with the lack of eating choices in the evening. If you didn't want to eat in the dining room, the only other option was buffet pizza with grown, wilted green leaves. However, the waitress served pizza after 9.30 pm was good. There were a choice of 4 individual pizzas, but no sides were available. Cabin was spacious and well-appointed. It was class as a premium cabin which cost £45 pp extra. This gives you free room service and choice of dining time. But once you chose your dining time either Early or Late, there was no further choice. So to say you could chose when you eat is nit accurate. On the plus side, the staff were excellent. Everyone was pleasant and helpful. Read Less
1 Helpful Vote
Sail Date: October 2013
First, if you are American and prefer to sail largely with other Americans you need not read further. We may have been the only Americans aboard the Luminosa on our journey and found the experience rewarding and exciting, albeit with a few ... Read More
First, if you are American and prefer to sail largely with other Americans you need not read further. We may have been the only Americans aboard the Luminosa on our journey and found the experience rewarding and exciting, albeit with a few glitches. Embarkation in Barcelona was a breeze. The entire process took about ten minutes. Costa leaves the rooms open with your key card on the bed so you simply make way to your room and find the room keys inside. You will need to "activate" your key by assigning a credit-card to it within 48 hours but this is quite easy at one of the automated stations on board. Part of the reason for the ease of embarkation was that this ship loads and unloads passengers at three different ports, with Savona being the lead port. Barcelona, in contrast, had relatively few cruisers beginning their journey. Food on board was pretty much standard cruise-line food. As I am not really a foodie I will not comment on the gourmet qualities, or lack thereof, but my wife and I found the food more then adequate. Cruisers who elect to have breakfast in the dining room should be aware that although there is largely a buffet style, you can order off a menu if you make a point of it. Ports. In Palma, it was possible to walk to the end of the pier in about 10 to 15 minutes and from there catch a bus or taxi. The ship offered a 9 Euro round trip transport from the pier to the heart of town- a distance of about 1.5 miles. It is somewhat annoying to find out that you are, indeed, so far from the town that transportation must be arranged. We took a taxi to the Miro museum and then a public bus (1.5 Euros) to the heart of town. Miro loved Palma and spent the later part of his life at his hill-top workshop and you will see why if you visit. Corsica. Here you simply walk off the ship to the heart of town. Be sure to see the Napolean monument. Marseille. Increasing popular it seems so a new cruise port was built- and its about 5 miles from town and totally un-walkable. You can count on spending the 9 euros for the round-trip bus for sure. Savona. Yes! Just a few hundred yards from the heart of town, and a long day for Costa cruises since the bulk of the passengers boarded here. The town can easily be explored on foot and its proximity to the ship allowed us to enjoy lunch on board before heading back out. Getting out, though, was quite a task as the inbound luggage-carrying group were required to use the same ship entrances as the smaller group trying to get off. We were told by a Costa employee to use our elbows to shove our way through- an Italian custom? Tours. We could not take any tours as two of the three we requested were cancelled due to lack of English-speaking guests. The third, a trip from Savona to Monte Carlo was cancelled, we were told, due to lack of time to make the journey. Why list it then? Shipboard. Frankly there was not all that much to do on board but the port-intensive schedule meant there was not really all that much need. No shipboard art auctions, no lectures on shore activities. The evening entertainment- mostly dancing and singing to accommodate the variety of on-board languages, was more then adequate. We attended every night. Debarkation. In Barcelona, we pretty much had to figure this one out on our own. We have cruised many times before so we knew the drill, but finding our way off was a bit of a challenge as we never really received any specific information. In the end though we were in our Barcelona Hotel within one hour of the ship's arrival and really can't complain about that. Ship Notes. The Luminosa was launched in 2009 and its still quite new. The best feature is that the main pool area has a movable roof that makes for year-round, climate-proof availability.   Read Less
Sail Date: October 2013
I traveled with 3 girlfriends out of Barcelona and we were pleasantly surprised. I was hesitant to book after finding few reviews and quite a bit of negativity here on the boards on all aspects of both the line & ship. I have to say, ... Read More
I traveled with 3 girlfriends out of Barcelona and we were pleasantly surprised. I was hesitant to book after finding few reviews and quite a bit of negativity here on the boards on all aspects of both the line & ship. I have to say, we booked it for the value and tried not to set expectations too high, but were thrilled. We booked two premium balcony cabins that were very spacious and extremely clean. Our room attendants remembered our names from the first meeting (even though we don't go by what's on our passports) and always made sure we had everything we needed, including finding robes for all four of us, and allowing us to pass chairs over the side all to one balcony so we could sit together at night since due to the wind they couldn't open them to adjoin like the booking agent said we could. Embarkation was a breeze, although you don't get your sea passes there and it's not very nice, with no computers or fancy waiting areas. We were on board and in our cabins earlier than promised. We all bought the drink package & had assigned dining, which was great. Both our waiters were very attentive and brought us things to try without asking. The wine selection was great and they kept bottles coming if needed. The food in MDR was as good as I've had on Celebrity, Princess & Holland. I will say that the buffets lacked much variety, but were always clean, with fresh food, and some of the best pizza I've encountered on a ship. We seemed to be some of the only American women on board, but they did seat us at dinner between two parties that spoke English, one from UK and the other Australia. It seemed the crew all enjoyed practicing their English with us, then again, we're from the South, they likely had fun listening to us. I'll post about our excursions on the port of call boards, as we did all of those on our own and not through the ship. My only shocker, especially after the Concordia tragedy, was the lack of enforcement of the safety drill. We were given red cards along with our sea passes in our cabins, and our room attendants mentioned it to us, so we took our life jackets to our assigned station in the main theater. After more than 15 minutes of sales pitches in several different languages, pushing the spa, shops & shore excursions, we left. We did receive a letter on the 3rd day that it was mandatory that we attend the one as we were leaving Italy, our last evening on board, and we had to listen to the entire drill while packed like sardines at our respective muenster stations in all 5 languages. They took our red cards from us at this drill and didn't leave port until we were done. I can see how confusing it could become with so many different sets of instructions if there was a true emergency. Only truly negative thing we found, was the unfriendliness of the concierge desk. We had 3 occasions to need them, along with picking up our passports the last morning. The ladies there acted as if you were a bother to them each time we stopped by. Read Less
Sail Date: October 2013
As a prelude to our CIE eight-day bus tour around Great Britain, my wife and I recently decided to do a short Mediterranean cruise and booked what seemed like a good deal from Costa Cruise Lines. I generally like to arrive at least a day ... Read More
As a prelude to our CIE eight-day bus tour around Great Britain, my wife and I recently decided to do a short Mediterranean cruise and booked what seemed like a good deal from Costa Cruise Lines. I generally like to arrive at least a day in advance to rest and recuperate from jet lag before embarking on a scheduled tour, and I thought a few days on an ocean liner would give us the perfect R&R to rejuvenate us for the trip to come. Unfortunately, the cruise was not nearly as relaxing as we'd hoped. We flew into Nice from LAX, with a layover in JFK, totaling about 20 grueling hours of transit time from home to the hotel. We arrived about 11am, which would have given us barely enough time to make our scheduled 12:45pm Costa shuttle from Nice to Savona. If we missed the shuttle, we'd have to take a very expensive taxi ride to Savona, Italy, where our cruise was to begin. That connection was too close for comfort, so for our peace of mind, we chose to come a day early and just relax at our hotel for the night. The next day we went back to the airport and boarded our Costa shuttle and took the two-hour ride to our ship, the Costa Luminosa. The porters took our bags from the shuttle and had put them in our room by the time we checked in. Very convenient, and about the best service we got on this particular voyage. I’ve taken at least 15 cruises all around the world, and Costa’s check-in process was the strangest I’ve seen. We got a group number when we exited the bus and had to wait until our group was called before we could get in line to check in. As they got closer to our number, we sat by the entrance to the line and watched a bunch of people queue up that did not have the correct number. We they finally called our number, we fought our way into the line, and the desk clerks checked our tickets and passports before sending us to a table where they kept our passports. They offered us no room keys or literature on policies and provided no place to file our credit card information to pay for incidental expenses. At last, we made it to our room and found our keys waiting there for us along with our luggage. By then, the crew was about to begin the emergency drill, so we took our life jackets and tried to find our assigned section. There were no employees to direct people, and passengers wandered around aimlessly trying to find out where to go. After a meandering search, we finally found our section, which was empty except for the crew. It took another 15 minutes or so for other passengers to locate the meeting area, and the protracted drill process began. There were long announcements in several languages, which killed a great deal of time before we were at last dismissed and able to head back to our room. This disorganization worried us, given the deadly ordeal with the Costa Concordia, the liner that sank last year. I can now see why there were so many casualties. If one of these ships goes down again, the situation would be pretty much "every man for himself," since the crew offer little guidance or assistance in preparing passengers for emergencies. Overall, we found that most of the staff rarely smiled, were not friendly, and were not very helpful in general. There’s no documentation on tipping, on the pricing of the premium restaurants, or other basic facts passengers should know. The food is adequate, nothing great; I would rate the cuisine a little below that of a Carnival weekend Mexico cruise. It seemed like the wait staff lacked help, or perhaps Europeans simply serve their meals at a much more leisurely pace than I'm used to. I don’t think the waiter ever smiled, and he never spoke except to take our order. We actually preferred the buffets since we could eat without waiting a long time for our food to come out, and the food was about the same quality as in the main restaurant. The worst part of the cruise was getting off the ship to visit Barcelona. The exasperating lines were made worse by the fact that many of the European passengers (mostly Italians) did not respect the etiquette of the queue. If I didn’t block off the space next to me, someone would cut ahead in line. The cutters would push their way forward as far as they could go until the front of the line became so clotted that no one else could squeeze past. We became so incensed that we were on the verge of head-butting people to hold our place. Sorry, old lady, but maybe you’ll learn some manners after an elbow to the face! The second port of Marseille proved a better experience because we waited 15 minutes until the lines had dissipated. We then took the shuttle bus into town and queued up for a shuttle tour of the city. The shuttle service was evidently a very small operation, for the driver himself opened the ticket booth after dropping off the previous passengers. To no surprise, another family of Italians cut their way in front of us and ended up taking the last four seats together on the shuttle. After that, it was no more Mr. Nice Guy! I became determined to cut in front of everyone else in all future lines, since that’s evidently the way things are done along the Mediterranean. As they say, "When in Rome, do as the rude Italians do!" We stopped at Notre Dame to take a look around--that's the Basilica de Notre Dame de la Garde, not the cathedral in Paris with the Hunchback--and I got some really nice shots of the city of Marseille and the coast below. When we returned to the shuttle area, there was a huge line, way too many people to fit on the next shuttle. We cut our way near the front of the line and waited. Once the shuttle arrived, most people in line ran to get seats, and the whole crowd yelled at them. Apparently, cutting is only okay to the Europeans if they're the ones doing the cutting. Nevertheless, the shuttle driver loaded the shuttle with people from the front of the line, and since we cut near the front, my wife and I were able to get seats together. We were rewarded for being as obnoxious as the Italians! I'd read other reviews from Americans who'd had similar complaints, and most said that seven days of such frustration was too much. I figured a three-day cruise would be tolerable, and this one fit our schedule and was very inexpensive. On the positive side, we were able to see some nice cities along the Mediterranean, but the quality of food, service, and passengers left much to be desired. Without question, the highlights of the cruise were the ports of Barcelona and Marseille. They’re both beautiful cities, with much more to see than we could do justice to in the six hours we had during our shore leave from the ship. I hope someday to spend at least three to five days in each city. We may be spoiled from our recent Viking and Uniworld river cruises, which each had under 200 passengers. With about 3000 people, a good percentage of whom were pushy and rude, this voyage just wasn't as pleasant as a nice, quiet, and relaxing river cruise. Read Less
Sail Date: August 2013
I was disappointed in many aspects but perhaps my expectations were off for a European line. I haven't cruised that much, I went for the scenery (Fjords) and convenience of a cruise. I was taken aback by how much Costa pushed the bars ... Read More
I was disappointed in many aspects but perhaps my expectations were off for a European line. I haven't cruised that much, I went for the scenery (Fjords) and convenience of a cruise. I was taken aback by how much Costa pushed the bars and the drinks. They did a good job on some other things, but it was clear where their priorities lay. The shore excursions were generally good. The dining room food was very good, but small portions, so order a lot. The self-service restaurant food was very good at lunch, but severely limited between lunch and dinner. But often too crowded and hard to find a table. The wifi was terrible. Pricey and poor quality, could only surf, all uploads failed. THe library was barely adequate. The Costa people were nice, but the other guests were generally quite rude. Probably standard fare for European cruise, but don't expect people to respect lines, or let you get out of the elevator. Quite a bit of smoking, it is allowed indoors on the ship too. Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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