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Sail Date: December 2014
Travel Arrangements The check-in process was not intuitive, the Air France flight check-in was not easy as the link was to the Italian version of the Air France website not easy to navigate, but achieved with the help of Google ... Read More
Travel Arrangements The check-in process was not intuitive, the Air France flight check-in was not easy as the link was to the Italian version of the Air France website not easy to navigate, but achieved with the help of Google Accommodation The cabin was not as big as we had expected, the bed was comfortable but the finish reminded us of a mobile home with veneered fitted furniture to maximise space and storage with cupboards finishing at angles back to the wall. The toilet/shower room was very small with what appeared to be plastic moulded sink and shower which while functional didn't look very appealing. The bed was probably 350mm from the external wall/door to the balcony, barely enough room to get round. Meals The waiter service was good and the waiters were very pleasant if a little incompetent on occasions. The two set meals times were either to early or to late, we were allocated a 18.15 meal time which was too early when we had been out on excursions for the day but speaking with other passengers at the later meal time they were not finishing until nearly 11 o'clock, too late for us with children, more flexibility is needed. The quality of the food was acceptable, the variety of main courses was ok however often not hot enough, the deserts were very repetitive. The main problem with the restaurant was the lack of tables, at breakfast and lunchtimes and on returning from excursions we regularly had to hunt for a vacant table sometimes doing two or three circuits before being successful. None of the ice cream machines worked for the entire cruise. Bars The drinks were general good, however the waiting staff with the exception of two or three, were metronomic with little or no interest in customer service or engaging with customers other than to take payment for a drink. Entertainment The shows in the theatre were probably not as polished as we were expecting, the entertainment activities around the pool were the sort of thing you would expect to find at a generic British holiday camp, the music in the bars was generally good. our ten year old went to the children's club and thoroughly enjoyed the activities, we were also impressed with the long hours the club was open. Excursions We only did two excursions, we found ourselves waiting around for over half an hour after the designated departure time. The only Costa representative was at the port, on both occasions we were put on a bus with no further explanation of what to expect. Once we found our way off the bus at the excursions the tour guides were excellent on both occasions, the Costa staff were not so helpful or informative. And finally.... The overall cruise experience did not live up to our expectations, we disliked the fixed evening meal time and the feeling of always wanting to be in the same place as 3000 other people, lack of space, attitude of staff and standard of cabin when related to the cost, behind the fancy lighting and decor in the public spaces we would rate it as a three star hotel experience at a five star price.   Read Less
3 Helpful Votes
Sail Date: December 2014
We just returned from our first Cruise. We have chosen Costa Cruise based on program and price. As we didn’t know what to expect we were very excited, and the Costa Luminosa, didn’t disappointed us. It was a fantastic experience. ... Read More
We just returned from our first Cruise. We have chosen Costa Cruise based on program and price. As we didn’t know what to expect we were very excited, and the Costa Luminosa, didn’t disappointed us. It was a fantastic experience. Everything was so clean, well maintained, especially compared to other ships which came to the same ports. In every harbor they cleaned the outside of the ship, painted if needed and so on. The cabins (we reserved two) were comfortable and clean, well equipped. Fantastic cabin crew, named Frenky, so committed, I appreciate his energy. Always visible in the corridor, busy with making people feel like a King. Same for the people at the restaurant and bars. Food was very good. I visited the kitchen, in my previous job as food inspector I inspected many restaurants kitchens and I have never seen a clean and professional equipped industrial kitchen like in Luminosa. A big compliment for the chef and his personal. So a couple of key words: • Super clean • Good drinks and foods • Over all, friendly employees • Good balance between price and quality   Read Less
1 Helpful Vote
Sail Date: December 2014
Very mixed feelings about Costa. The best service from the staff and some of the best food that we have ever had on a cruise ship! We did all our research and knew that our shore excursions may get cancelled for lack of English speaking ... Read More
Very mixed feelings about Costa. The best service from the staff and some of the best food that we have ever had on a cruise ship! We did all our research and knew that our shore excursions may get cancelled for lack of English speaking quest and they were. The tour desk was very helpful re booking us with our choice of languages, we chose German for Casablanca and Rabat. Took lots of pictures but do not know what we were taking pictures of. LOL! The bar staff especially Mojan Tayao and Rossele Lucas knew us by name after our first visit to their bar, what a pleasure getting to know them! Suite butler, Marvin and the cabin steward Aswawi provided impeccable service for all eighteen days. Our waiter at table #229, Benny and his assistant Kadek were terrific in every respect. Food portions in the mdr were of perfect size and excellent quality. The buffet is crowded and we starting timing when we would go to avoid the largest crowds. During our crossing we met many English speaking Europeans and now have new good friends from Holland, what fun! Do your homework, go with an open mind and enjoy a beautiful staff and ship!   Read Less
2 Helpful Votes
Sail Date: October 2014
We booked this cruise at the very last minute after deciding to grab a few days away in half-term. A 5 night trip fitted perfectly and the price was simply unbeatable. Was it worth it? Definitely, we had a great time on a nice ship with ... Read More
We booked this cruise at the very last minute after deciding to grab a few days away in half-term. A 5 night trip fitted perfectly and the price was simply unbeatable. Was it worth it? Definitely, we had a great time on a nice ship with friendly efficient service, good food and a comfortable cabin. Better still the weather cooperated too. We booked online and opted for Costa’s own transfer bus from Genoa airport. I really liked the fact that you could book a transfer without booking flights through Costa. Other options included transfers from Milan and Rome so this opened up the possibility of where we could fly from/to, different airline choices and therefore pricing. The transfer worked well, taking about 45 minutes and the terminal at Savona is lovely. Embarking Costa is different from other lines we have sailed with; they board based on numbered boarding cards and you do all the formalities on board e.g. cruise card and registering your credit card. This worked well and other lines should note (we sailed with Princess in July and what a nightmare embarkation was with them). For us Costa Luminosa is almost a perfectly sized ship. Large and modern enough to offer a good facilities and stability at sea but small enough to no feel too overcrowded. The interior is well cared for but the décor won’t be to everyone’s taste. Surprisingly I felt the cabin décor was dated even though the ship is only 5 years old. The upper deck layout is a bit odd as the ship has a main pool with sliding roof (always shut on our cruise) which meant you couldn’t walk around the upper deck from bow to stern, a feature I missed. We had a midship balcony cabin on deck 5 which turned out to be larger than we expected and laid out in such a way as to allow 2 adults and a teenage daughter to use the cabin in comfort. We particularly liked the fact that Costa ships have hinged doors on to the balcony. This meant the door sealed properly and there were no annoying whistles when it's windy outside. The cabin was well located with easy access to all parts of the ship. Costa (like MSC) embark passengers are many of their ports of call. This means you have passengers getting on/off almost every day. One downside of this on Luminosa is that the ship clearly doesn’t have any service lifts and so each evening you have baggage being collected and moved from outside the cabins by staff late at night. They weren’t always quiet and sometimes the lifts were being used by baggage handlers during the afternoons. Fellow passengers are European, mainly Italian, French and Spanish on our ship. I should think there were no more than 20-30 UK passengers on board. Families and large multi-generational family groups are attracted to both Costa and MSC as the pricing makes the deal very attractive. If you don’t like kids stay away but it does mean you have an energetic, more youthful mix of passengers. It certainly won’t feel like a floating old people’s home! Yes you get announcements in 4-5 languages and you can have kids running around in the restaurants and near the pools but does it really matter – if it does don’t complain just book within some else (and pay twice the price for the privilege). Costa and MSC (who we have also cruised with a few times) are often criticised for their service but I have to say that service on Luminosa was great. We never waited to be served in the bars and service was provided with a smile and, perhaps because were English and most of the crew were Indian or Filipino and maybe their Italian or French wasn’t as good, they want to chat. Our waiters were friendly and efficient; they were also great at the little details like remembering our food preferences from night to night. We enjoyed the Costa food. Best described as Mediterranean dinner is a 4 or 5 course affair with good choices and always with excellent pasta or risotto. Yes portion sizes are smaller than say Royal Caribbean or Princess but the market served is different and you have more courses to eat, you won’t go hungry. In honesty the buffet wasn’t great as the choice was limited and the layout meant finding different the options was a bit hit and miss. Contrary to often stated views our fellow passengers waited in line and didn’t push in but maybe we were just lucky. One oddity about Costa (that many reviewers dislike) is that there is no buffet after 5pm – it’s strange at first but it doesn’t really matter as you won’t go hungry and we could probably all do without eating non-stop anyway! We took breakfast in the main restaurant which was, unusually was also buffet style. That said it worked well and was far preferable to the morning melee upstairs. We visited Rome, Barcelona (don’t buy Costa’s shuttle bus tickets as the port runs a transfer bus for a third of the price), and Marseille (use Costa’s shuttle as this one was worth the money). The only excursion we booked was a Rome at Leisure trip (coach and guide to/from Civitavecchia) which worked well and was reasonably priced. Entertainment on board was actually really rather good especially considering the short itinerary. The theatre singers and dancers were a multinational and talented group with each production offering a fun 45 minutes. We also had an Italian magician/illusionist and chain saw juggling Hungarian acrobatic duo! Music elsewhere on the ship was generally good and catered well to most tastes. Overall we felt our trip on Costa Luminosa was great value and very enjoyable. Although I understand why many UK or North American cruisers won’t like Costa or MSC I urge you to try as they offer great value cruising on modern ships that cater well to families. Go with an open mind, a sense of fun and a love of your fellow Europeans and you won’t be disappointed.   Read Less
1 Helpful Vote
Sail Date: August 2014
Overall the cruise was good…but nothing special to write about. It has been a while since my last cruise (I have cruised on both Carnival and Royal Caribbean in the past) so I knew what to expect but was aware things may be a little ... Read More
Overall the cruise was good…but nothing special to write about. It has been a while since my last cruise (I have cruised on both Carnival and Royal Caribbean in the past) so I knew what to expect but was aware things may be a little different now. The ship was as expected, elegantly decorated and the room was very spacious and well kept (we had a premium balcony). I was most cautious about smoking areas, which were never a factor, and the mentality of Europeans, which were not as rude as some reviews had reported, however I am very well versed in European cultural and have learned how to fit in (for example, lines don't really exist and if there is a space between you and the person in front of you they will squeeze). The boat vibrated A LOT and it didn't matter where we were on it. The food was okay at best and I was prepared for not the greatest food. It was not available all the time and having the late seating at 2130, we would want a pre-dinner "snack" but it was tough to get food some afternoons without planning our schedule around food availability. The service wasn't as attentive as I had remembered in the past. I am not sure if this due to cruise line itself or the automatic tipping policy cruise lines now incorporate. The ports were great, embarking and disembarking went smoothly. Would I go on Costa again? Maybe, if the times worked with my inflexible schedule and went to the ports I wanted to see. Would I recommend Costa? No, but I wouldn't tell people not to go either. Read Less
1 Helpful Vote
Sail Date: July 2014
Our Baltic/Norway cruise was July 5-19. Luminosa is a beautiful newer ship and our room was very nice. Costa still has a way to go to get me back. - Charging for water at dinner was unbelievable. - Same for yoga and spinning sessions ... Read More
Our Baltic/Norway cruise was July 5-19. Luminosa is a beautiful newer ship and our room was very nice. Costa still has a way to go to get me back. - Charging for water at dinner was unbelievable. - Same for yoga and spinning sessions (13 Euros each time). - Want pizza after 6:30....then pay extra. - Want a nice dinner....reserve a table at their special restaurant for 25 Euros each person. - Want room service....pay extra. - If you want food available at any time go somewhere else because there is no 24 X 7 food. The dining room food was ok but not great - the service was very good however. When in port you are pretty much on your own as no port information provided either before hand or at the dock is to tell you where the ship docks, public transportation available etc. Seems like Costa is pushing their excursions and shuttles. They were very efficient in handling the excursions and do a nice job getting people off the ship quickly. Beware that there will not be many English speakers, we had less than 100 out of 2200. Wasn't a major problem but can impact English excursion options. Read Less
1 Helpful Vote
Sail Date: July 2014
We recently enjoyed 7 sunny days on the Costa Luminosa visiting some lovely ports in the Baltic. The itinerary was excellent. The ship is clean and well maintained, the décor is modern. However, there is a significant area dedicated to ... Read More
We recently enjoyed 7 sunny days on the Costa Luminosa visiting some lovely ports in the Baltic. The itinerary was excellent. The ship is clean and well maintained, the décor is modern. However, there is a significant area dedicated to beauty/spa services. It is difficult to obtain information re the prices for the services in the Samsara area, unless you personally go there, where they try and do the hard sell on you. We had a balcony cabin, which was very comfortable and spacious. Our cabin was clean and our cabin attendant was excellent. The food on the cruise was varied and plentiful and the evening meal is 5 courses long. Breakfast and lunch are buffet, so it is hard to imagine why some other reviewers would complain that food isn't available 24/7. Really! Surely this amount of food is enough. Our waiters were very efficient and lovely, although they were very busy all evening. We went on 2 excursions in Stockholm and in St Petersburg and our guides were brilliant, they were knowledgeable, friendly, witty and worked extremely hard throughout the entire excursions. On the negative side the ship's newsletter is poor and there was little information about the gala nights, we almost missed the 2nd night as it was barely mentioned.   Read Less
Sail Date: July 2014
Experienced cruisers all, our family of five embarked upon a 2 week cruise with Costa, enamored of the itinerary offered, to see the Norwegian fjords and the Baltic capitols, including St. Petersburg, with a reasonable cruise fare to boot. ... Read More
Experienced cruisers all, our family of five embarked upon a 2 week cruise with Costa, enamored of the itinerary offered, to see the Norwegian fjords and the Baltic capitols, including St. Petersburg, with a reasonable cruise fare to boot. We knew ahead of time that this Italian cruise line would have a predominantly European clientele and therefore harbor a number of smokers, but took that into consideration. What follows are our recollections of the trip, from door to door, so perhaps TMI for some. We departed our home on the coast of NC for the nearly 7 hour drive to Dulles Airport (IAD) in Washington DC on a Thursday evening, having booked a one night stay at the Homewood Suites at Dulles, which offers "Park, Stay, and Pay". This deal allows you to stay one night at the hotel either before departure or upon your return, AND leave the car parked at the hotel rather than the airport for the duration of your trip. Due to blinding rain on the majority of the drive, we didn't arrive at the hotel until almost 1am, so requested a late checkout, which was granted. To our great dismay, however, a fire alarm (set off by a housekeeper who burned some microwave popcorn) went off at about 6am, and couldn't be shut off until the fire department arrived about 15 minutes later. When we'd finally gotten back to sleep, with ringing ears, another fire alarm woke us at ~10am, so our short overnight sleep was thus curtailed. To top it off, the thermostat in the room read 84 degrees F despite having been driven down to a 64 degree set-point! So much for starting out our 2 week journey well-rested . . . After the offered complimentary breakfast, we took the shuttle to the airport for our transatlantic flight. Very convenient. Our flight on Scandinavian Airlines (SAS) was routine, a nonstop from Dulles to Copenhagen, where we took a taxi (driven by a madman) to the cruise departure on Ocean Key, the furthest from downtown and an expensive ride. There was nothing to do here but wait several hours to board, so we arranged with helpful staff to check in our luggage early and then simply waited. One of my teen-aged daughters was so wiped out, she simply laid down across a row of chairs and was lucky enough to get a couple of hours shut-eye! On weekdays, Bus #26 goes to the city center from about one block away, but on weekends, service was spotty and we didn’t feel we had enough time to go far afield. Checking in was easy, given that we had checked in on-line ahead of time, but it was curious that we weren’t asked for credit card details to be able to charge items to our account while on-board. It turns out, one needs to do this AFTER boarding on Costa, at the always-busy Purser's Desk (!?). We received Our cruise ID/charge cards were on our beds when we got into the cabin, and bright red cards were also provided that needed to be handed in at the Mustering Drill later that first afternoon, in essence, a way of taking attendance. In fact, those folks who missed handing in their red cards at the Mustering where obliged to attend a 9am meeting the next morning; we felt this was a just punishment, until the entire ship was awakened at 8:30a by an overhead announcement (in 5 different languages in succession) reminding those slackers to attend! There was little of the usual faux-friendly welcoming on board that one can admittedly grow tired of, but our cabin steward kindly greeted us and was very good throughout our stay. Our cabin interiors were well laid out, but our cabins themselves had some drawbacks as to location (see cabin review). The first evening, several things struck us as being very different from other cruise lines we've frequented: one couldn't drink ANYTHING at dinner without paying for it! No iced tea, no lemonade, NO TAP WATER!!? We were advised to buy a "water package", which was 7 bottles of mineral water for ~$30! Despite our protestations that water was available during the day at the buffet lines, we were denied the possibility of getting tap water at dinner. Another difference was that we were not allowed to carry on a token bottle of wine per adult at the start of the cruise, as we have been able to do on Celebrity for example, so it was apparent that drinks of all kinds were going to be a potential money-maker for Costa. It amazed me that many fellow passengers must have sprung for the "unlimited coffee package", which allowed them to order espresso or cappuccino throughout the day without paying the 4-5 Euro per cup premium retail price! We had early seating on this cruise (7pm), as opposed to 9:30p late seating, so after enjoying the 9:30p show and some time at a lounge listening to music, we sought out some late-night snacks . . . for naught! [There was free pizza available until 6:30p, but then, NOTHING (free).] Food overall was good, with good variety: at breakfast there were breads and pastries, cereals, fruit, omelets made to order, sliced meats and cheeses; at the lunchtime buffets, there were varied cold salads, excellent caprese salad (mozzarella and tomato), fresh pasta, and at times more meat/protein options than at dinner! Dinner was either early or late seating: there was NO option to opt out of a proper meal and go to a buffet instead. Our waitstaff was nice but did not appear as well-trained as others we've had: the "serve from the left and take away from the right" wasn't regularly followed and we often were given forks to the RIGHT of our plates for the pasta course (perhaps this is how it's done in Italy?) We think not. In any case, after the first night's brou-ha-ha regarding our request for tap water, their initial stiffness abated and we got on quite well. Having been on multiple cruises, the "gala crew entertainment" provided by the waiters after several of the dinners made us roll our eyes, but other cruisers and especially children enjoyed the pageantry. Entertainment: the cruise entertainers were OK, with some high-energy evenings and one in particular that fell somewhat flat, appearing to be a newer routine that needed some work. In particular, the VOLUME WAS TOO LOUD, especially our first week of the cruise (7/26-8/2/2014), though perhaps by that time our ears were acclimated. The mime and magician and singer (Vick Vikus) and especially the acrobats were fantastic, so we never missed an evening’s entertainment in the two weeks on board. In the various lounges and bars, the entertainers were overall very good, though the high-pitched voice of the female singer in the Cafe Bar Antares was a bit grating; nighttime energy was always high, with much Italian singing and dancing by all. There was surprisingly no crow's nest bar with sublime views, and much space seemed to be taken up by the 2 specialty restaurants (which never seemed busy, as the up-charge was 25 Euros per person) or Formula One racing (for a fee) or the unused minigolf course. There was sadly no sing-along piano bar, and little karaoke, though both of these probably are due to the mixture of languages on board; in fact, it surprised us that not many of our fellow cruisers were interested in practicing their English. The Italians, Spanish, and French traveled in their large, loud family groups and didn't need to seek out external stimuli, while we and our teenagers were eager to meet others. This happened only infrequently. The Teen Club was dominated by Italian-speakers, and there was no attempt made to "mix it up": even the usual "Meeting with Bill W" or "Bridge-Players Unite" signs in the daily handout were absent, and there were no message boards to rally any particular interest. The lone ping-pong table on this ship of over 2300 passengers was always quite busy; one had to first wait and then be quite persistent (?should I say pushy?) to get in on a game. In addition to having to sign out paddles at a removed bar, you had to BUY 2 balls for 1 Euro (but at least the balls were embossed with the Costa logo, so they count as souvenirs)! There was no shuffleboard. The meager mini-golf course hardly looked worth our time, and we weren’t surprised to discover that there was a charge (5 Euro for 30 minutes, or 8 Euro for 1 hour) when we inquired about getting clubs to play. Suffice to say, we felt there was all too much nickel-and-diming (pun intended) going on, in every aspect of this Costa experience! The gymnasium, on Deck 10, was well-equipped, large, had fresh towels and a water fountain (yeah! free WATER!), but the biggest downside was that the posted age limit of "only >16 years old allowed" was entirely disregarded by passengers and crew alike, so 8, 9, and 12 year olds were running about and using equipment and disrupting adults' workouts. Similarly, nearly every day the hot tubs next to the pools on board were monopolized by noisy splashing youngsters   Read Less
Sail Date: July 2014
We are veteran cruisers but this was our first time to sail on Costa. Costa took the fun out of shipboard life. On our cruise of the Norwegian fiords we were charged three Euros for every one liter of water in the dining room. Free iced ... Read More
We are veteran cruisers but this was our first time to sail on Costa. Costa took the fun out of shipboard life. On our cruise of the Norwegian fiords we were charged three Euros for every one liter of water in the dining room. Free iced tea was not an option either. Though water was free in the buffet for breakfast and lunch, there was no buffet at dinner time. Instead Costa offered salad,pizza, and dessert for four Euros in the buffet area if one chose not to go to the dining room in the evening. There was a charge in the buffet in the evening for water, tea, etc. We soon realized that even though we drink wine, water is necessary for our health and so we purchased plenty of it but we did not like being charged for it. The only cookies on board, according to what I was told by the maitre de, were sugar cookies at tea time. With no buffet, there was no option to go and get an evening dessert in the buffet except for one night's very late evening party. The ship's photography department printed the best photos from the customer's onboard sitting in a giant size of about 12 X 15 inches. When we wanted the best photo in a series of photos, they said to print it in a smaller size we must pay for two photos "to recompense" them. The 8 x 10s were 19 Euros and the 12 X 15s were 29 Euros. They were definitely not customer friendly and we responded by not buying any. Our cabin attendant was very pleasant and did her job well. She was the bright spot for us in the Costa cruise personnel. Each time we walked through the casino during the hours it was open we noticed it had no more than about ten percent of the tables or machines occupied. Since cruise ships usually make a big percentage of their profits through their casinos, we had to wonder if Costa is trying to make up for lack of casino activity with charging for water and photographs, a poor strategy at best in my opinion. We do not foresee ever sailing Costa again. Read Less
2 Helpful Votes
Sail Date: July 2014
I (25 years) have just been on a cruise in the Baltic Sea with my mom (62) for 8 days. We are from Denmark and travelled in July. Overall we were very pleased with the cruise, and would recommend it to friends and family. Before we went ... Read More
I (25 years) have just been on a cruise in the Baltic Sea with my mom (62) for 8 days. We are from Denmark and travelled in July. Overall we were very pleased with the cruise, and would recommend it to friends and family. Before we went I read a lot of reviews online, and not many of them were very positive. As always it might be because satisfied people don’t write reviews. Therefore I have a need to comment on some of the things, and tell you about our experience on Costa Luminosa. First of all: the staff is just great! They are fun, friendly and do their jobs very well. That goes for both the staff at the bars, pools, cabins and restaurants. I read many reviews that complained about the food, both the quality and the quantity. In our opinion the food was really great. There was a wide and fresh selection for breakfast, lunch and dinner. Maybe especially for lunch, there had 6-7 different buffets with pizza, pasta, seafood, hamburgers/sausages, salad, and much more. Everything was made fresh through the day by chefs standing in the buffet. But also breakfast was, I my eyes, impressive. We had dinner at the ‘free’ restaurant Taurus every night except one. The menu changed every day. I read a lot of reviews saying that the portions were too small, and that people left hungry. Yes, the portions are small, but there is no reason to leave hungry! First, it is an Italian ship, and the menu is planned so that you can eat 5-6 courses or more if you like (starter, pasta, main course, cheese, dessert). If there is one thing you want more of, you just tell your waiter (which btw is the same the whole week) and he will make sure you get at bigger portion, or get you two servings of that course. Many nights I ordered 3-starts because I like starters and my mom several desserts. We had dinner with 9 other Danes and talked to a lot more during the week, and not any of us had complaints about the food. We did meet some Americans who were very unsatisfied by the food, though, but I blame that on Americans and not the ship :) We had the all-inclusive drinks, and loved it. The coffee, the drinks and the wine was delicious and the service great. There was a lot included (everything we wanted during the week including many funny and classic drinks) and you could use it in all the bars and restaurants onboard. The ship was very clean, both the public areas and the cabins. The cabin staff was very nice and helpful. We lived in the inside cabin, and it was all fine. When we arrived my mom and I found our beds side by side with only one duvet. We thought that might be a little too cozy for us. We asked our cabin-staff if we could get two duvets, and of cause that was possible, and if we liked she would also move the beds, so it would be to singles with the nightstand in between. It was all done within the hour, even though they were busy with all the new passengers. So the ship was great. My biggest complaint about the cruise was that a couple of weeks before we had to go, they changed one of our ports. Instead of going to Stockholm, we were going to some port 58 km outside of Stockholm. Therefore we booked an excursion over the webpage. When we came onboard, we were told that the port was changed back to Stockholm. Since we were now going to Stockholm again, we were not sure if we wanted the excursion (since we are Danes, we don’t really feel like tourists in Sweden). But it was no problem to get it refunded when we asked, and we ended up taking the excursion after all. They also changed the order of the ports, which was a little annoying, but really didn’t matter that much. If I should say something negative about the ship, it would be, that I thought it a shame that they had closed the roof over the central pool (the roof goes on and off). I thought I very warm and moist to be in there, but looked like a lot of people enjoyed it. And I just used the pool in the back. Also, I read a lot of positive remarks about the shows in the evening, I wasn’t blown away. But might be I had to big expectations after having seen a lot of London and Broadway shows. The other Danes were quite impressed. Besides all of this we had really great weather all week. All in all we were happy, impressed and very satisfied with our cruise!   Read Less
Sail Date: July 2014
We had a 14 days cruise on Luminose last month(actually in Baltic Sea and Norway) and I would like to share with you some my experience.. There were some new changes started on our trip: no buffet for dinner only restaurant, no free water ... Read More
We had a 14 days cruise on Luminose last month(actually in Baltic Sea and Norway) and I would like to share with you some my experience.. There were some new changes started on our trip: no buffet for dinner only restaurant, no free water on dinner table and no cold and hot and ice water after 5 pm (water stations were closed). Menu was almost same everyday and cooking was terrible. In my mind the food in lunch buffet is better than dinner restaurant. If you were hungry after dinner you had to pay for pizza and only pizza was offered. The on ship drink was very expensive, 50 euro for a bottle red wine. The excursions were expensive too. Have you heard " cheap ticket but expense on board". There was no live band for entertainment and some shows were repeated within a week. The service was quite different from American cruise company. They are two different classes. The first language is Italian and this cruise was tailored for European market, you pay euro not dollar. That is 30% more. Be aware.. Read Less
Sail Date: April 2014
There have been mixed reviews for this cruise line so I was cautiously optimistic when we boarded. Staff: Let me first say that the staff was friendly and helpful. They would stop what they were doing and gave us their full attention. ... Read More
There have been mixed reviews for this cruise line so I was cautiously optimistic when we boarded. Staff: Let me first say that the staff was friendly and helpful. They would stop what they were doing and gave us their full attention. Rooms: We had a room with a veranda which was larger than I was expecting (having been on other ships)The room was very clean. Every time we left the room and came back, there were fresh towels. Drinks: We purchased the drink package which was very economical for our group. There was never a wait for the drinks, and they didn't skimp on the alcohol. Food: This was the only disappointment. Cruise lines boast about the dining experience. This was mediocre at best. The dining room was loud and busy and reminded me more of a cafeteria setting than a fine dining experience. I struggled to find items I wanted to eat and was left wanting something better. The gala dinner was also a disappointment compared to my Royal Caribbean experience. The best meal we had was on the upper deck. The buffet breakfast and lunch was so much better than the main dining room. This is now a non-smoking ship with a couple areas allocated for those that have to smoke. I have also read some reviews about how rude the Europeans were on the ship. As an American who lives in Europe, I might have a different perspective but I think there are rude people where ever you go. Do not let it ruin your experience. This is a great way to see some beautiful cities in Europe and soak up the culture. Read Less
1 Helpful Vote
Sail Date: March 2014
This was an amazing cruise!! I was really nervous after reading the recent negative reviews. I must say this was my favorite cruise to date. Perfect ports, great mixture of port days and sea days, good food, extremely clean ship, and great ... Read More
This was an amazing cruise!! I was really nervous after reading the recent negative reviews. I must say this was my favorite cruise to date. Perfect ports, great mixture of port days and sea days, good food, extremely clean ship, and great entertainment. Mateo was by far my favorite entertainer. He played piano and saxophone, and had an amazing voice. Loved him! :) Best bartender, hands down, was Edgar! He made our ship time fun and went the extra mile on customer service. Yes, it's an Italian ship. Yes, they speak Italian. Hello?! I did not have a problem communicating with anyone, as they speak English as well. There were designated smoking sections and I did not find cigarette smoke to be a problem at all on this ship. I have found Carnival and Royal Caribbean to be much worse. If I had to come up with negatives it would be the late dinner seating at 8:45 lasted until 10:30 due to slow service. However, we loved the people seated with us, and came to enjoy our nightly conversations. Both pool areas were small and could have had a better layout. The back pool bar was understaffed. 10 days in the Caribbean!! Who could complain?! Read Less
Sail Date: March 2014
Don't knock it till you try it. This is our second Costa cruise in two years. Our first one was the most fun we had and this one is not far behind. The ship is well maintained. The staff are friendly. Both the cabin steward and the ... Read More
Don't knock it till you try it. This is our second Costa cruise in two years. Our first one was the most fun we had and this one is not far behind. The ship is well maintained. The staff are friendly. Both the cabin steward and the dining room team were great, dinner takes one hour fifteen minutes almost everyday. Dining room food is hit or missed and portions are smaller than other cruise lines. The buffet was open for full dinner on the first three evenings only. The lunch buffet was great, lots of choices. The grill served steak fries and their chicken burger ie great. The pasta was not cook well, not aldente but just under cook most of the time. Dessert selection was poor. I am just pointing out some of the weakness in the food area, when the dish was done right it was very good. Costa need to get rid of those stupid water and ice dispensers that uses sensors. They do not work properly most of the time, it will drive you crazy. Offer more than just ice tea would be great. The entertainment was just ok this time but it was great on our previous Costa cruise. However, ballroom dancing is just as good as before. Best ballroom music and dancing at sea. The TV program is horrible so bring a book. The ship was super smooth, never felt any movement. COSTA offers a terrfic value, different food and experience. Go with an open mind, we will be back.   Read Less
1 Helpful Vote
Sail Date: March 2014
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as ... Read More
After reading all the negative reviews we were very apprehensive about stepping aboard Costa Luminosa for our 28 day trans Atlantic cruise. All I can say is you don't believe all that you read. The first issue was language as Australians & English as our only language ,we had no difficulty in communicating with the staff and crew ,all shows included English and shore excursion are offered in English . Next was food. We found the food in the Taurus restaurant excellent and staff went out of their way to cater for my dietary requirement , they even had a gluten free only section. Smoking is now restricted to very few areas of the ship. Another plus was that we were seated with other English speaking passengers who had the same itinerary as we did. The staff on board are so professional , friendly and helpful. Finally I want to say that was one of the most relaxing and enjoyable cruises we have been on and were sad when it was time to disembark. We have no hesitation in sailing with Costa again Read Less
Sail Date: March 2014
If you are English speaking from the United States, do not consider this cruise line unless you enjoy being treated as a second class citizen. The passengers were predominately from Italy, France, Germany and Spain with few English ... Read More
If you are English speaking from the United States, do not consider this cruise line unless you enjoy being treated as a second class citizen. The passengers were predominately from Italy, France, Germany and Spain with few English speaking guests. This was our tenth cruise and we will never, ever book with Costa again. Food was nowhere near as good as all the other cruises we've been on. At the buffet we had green molded roll, toast with ants crawling on it, and in the main restaurant, even was served sour milk which the waiter tried to tell us was just the cream. Cream doesn't curdle on top your coffee and tea! It was only after we insisted he take it away and bring up new cups and milk, that he did so. In the main restaurant, at no time did the waiter ever come over and inquire if everything was OK. Even after we told him we didn't care for an item, did he offer to replace it with something else. Any meat that required carving was over cooked and tough. Even on formal nights there was no steak or lobster served. In fact if you ordered anything with shrimp you were served those miniscule shrimp that can be purchased in a can. Forget lobster bisque, french onion soup, etc. - never on the menu, but you could have their version of watered down minestrone soup everyday. And forget any speciality desserts like bananas forester, baked Alaska,pie ala mode etc. Ice cream, gelato, sherbet and one cake is the offering each night. You can order a drink package which can be purchased in advance for $260 pp which is supposed to include water, soda , liquor, wine, coffee and teas which we did. What they don't tell you is it doesn't include a bottle of water or can of soda that you can take off the ship during excursions. Only a glass of water or soda is included. You can purchase a bottle of water for an additional $5 each. They then give you a limited menu of alcholic drinks that are included. You can have a Margarita, but a strawberry Margarita will be an additional $6.50. Room service is also supposed to be included. It only includes coffee and tea in the morning and were surprised when we ordered their miniature danish and was charged $15. The buffet area was very large and extensive. Other than the green molded roll, and ants on the toast it was quite good. Plenty of choices for everyone for breakfast and lunch. We never ate there in the evening. Maybe that would have been a bette choice than their main dining room. The ship itself was beautiful and kept immaculately clean. We left a small tip each day for the housekeeper even though tips are automatically charged to you room so we always had enough towels and found our room was one of the first to be cleaned. We had a veranda stateroom and it was quite roomy and more than adequate closet and drawer space. The water in the shower and bathroom sink did have a strange odor that I never found on any other the other cruises I was on. The ports we visited were very nice and most of them allowed enough time for an excursion, beach visit and shopping. This was my second Costa cruie, but it will be my last.   Read Less
Sail Date: March 2014
The ship is beautiful I have to admit, cabin attendant was terrific, our room was always spotless and so was the ship. BUT it was a full cruise and there were not enough waiters and bar staff to handle the passengers. You felt rushed at ... Read More
The ship is beautiful I have to admit, cabin attendant was terrific, our room was always spotless and so was the ship. BUT it was a full cruise and there were not enough waiters and bar staff to handle the passengers. You felt rushed at dinner, and I guess that's ok, since the food was so bad, you couldn't eat several of the courses. Appatizers were ok, soup and salad they can't mess up but the entrée was terrible. Very small portions, and some of what we got didn't even look like what we ordered. For an Italian ship I was very upset that all the pasta dishes were so under cooked and gummy, and cold. The waiter at our table could have cared less, and as we did, most of the passengers complained about the food. The buffet was just as bad, and we stopped going for breakfast since everything was cold and under cooked. We feel that food and service is 50% of a good cruise experience. And this one left a very bad taste in our mouths, litteraly. Read Less
1 Helpful Vote
Sail Date: March 2014
We have done 11 transatlantic crossings. I am reluctant to ever answer the question as to which was the best or worst. I have never posted a review prior to this, but felt compelled this time for two reasons. Very few, on this board ... Read More
We have done 11 transatlantic crossings. I am reluctant to ever answer the question as to which was the best or worst. I have never posted a review prior to this, but felt compelled this time for two reasons. Very few, on this board comment on Costa, and most I have read tend to be somewhat negative about many aspects. We have been on many lines over the past 20 years. Costa is very European. Out of the 2200 plus onboard, only 40+ were Americans, English language, thanks to the Aussies, Brits, and Swedes was not non-existent but very hidden.Announcements were in multiple languages, but many times English was not included. In spite of many comments, the food was very acceptable, even better some evenings. The service was as good as any we have had. Wait staff was professional, wanting to please, and remembered our individual "favorites" from night to night. We had a table mate, who was a strict gluten-free, and she was given very special attention and menus at breakfast, lunch, and dinner. Costa has found ways to trim the budget, which is probably not unique to them. If you need six to ten towels a day for pool, etc. you will be disappointed. They give you two beach towels at the beginning of the cruise, and you are expected to use those (trading them out as often as you want), but no more. Other measures, that would fall into this category, are evident, but these are small inconveniences, and, for us, did not stand in the way of great enjoyment. Two areas deserve special recognition. The bartenders were among the best we have ever encountered. We had the all-inclusive package, and, though pricey, was a great addition to our cruise. They meet you, remember you, and try to please...maybe the best we've ever encountered. The wait staff in the dining room was outstanding...very experienced, brought us many items by special order...and quickly. We were in early seating at 6:15 and always out of dining room by 7:45, contrary to some reviews about slow service. Yes, some of the Italians, French, and Germans would not be patient enough to stand in lines, but this was not a majority, and we have been to Europe so many times, it has become something we accommodate and laugh about. We were blessed with wonderful weather, great ports, and "spot on" navigation and maneuvering of the ship. Costa, with its obvious distractions with Concordia, should be proud of its ability to provide us with a wonderful experience. Read Less
Sail Date: March 2014
If you are an American that has been to Europe, and are familiar with the Italian way of life, then this is a pleasant experience! Costa does not cater to Americans, so don't expect it! Instead, enjoy the great value, the beautiful ... Read More
If you are an American that has been to Europe, and are familiar with the Italian way of life, then this is a pleasant experience! Costa does not cater to Americans, so don't expect it! Instead, enjoy the great value, the beautiful ship, and 10 days at some of the best ports of call! (I am not on any ship for the dessert choices or lobster). We had a great room and cabin steward, a great dinner table with 8 like minded Americans who made the trip more fun, and a great overall experience. I enjoy Costa because it is like being on a vacation within a vacation, being around other nationalities is fun for me. I speak and understand Spanish lightly, and can get by with a little bit of Italian. On board the ship, the staff and bartenders are on their own relaxed pace, which is a European thing. Americans want everything now and crave instant, undivided attention which is not going to happen, so be patient and all will be fine! The food is good, but don't expect American portions or details. The food is good, and in small portions in the dining room because it is European to have more courses and less food. The buffets are geared towards the Mediterranean way of eating, which is fine, but a change if you aren't aware. The coffee is strong for me, but they do have American instant coffee available too! Keep in mind, the culture shock of different nationalities and you will enjoy your time. Costa Luminosa was clean and we'll kept which made me proud when we were in port next to other ships that were older and weren't kept up as well. I felt safe and comfortable with the way the Costa crew ran everything from safety to excursions. Will definitely cruise again!   Read Less
Sail Date: March 2014
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward ... Read More
This was my first cruise with Costa and last as many others on that ship expressed. I cruised with Royal, Carnival and MSC before and never had a bad experience. My family is not picky but the service is awful except the cabinet steward who was so nice to me and the kids and the upgrade we received without asking to a balcony. The food is awful and the activities are limited. People at our table left the dinner table the 1st 2 nights of the cruise because everything they ordered was bad. The quality some what improved slightly after that. After the nightly show there is absolutely nothing to eat and no food stations are open except the "soggy" pizza station which if you try it once will not go there again. Even the Italian's on board had the same opinion. Table Tennis, Footsball, and mini golf are for fee. The captain never bothered to welcome us on board on loud speaker like the custom on other cruises is. We saw a glimpse of him when he came down to waive at us the last gala night. Gala dinners (2) where exactly the same. No lobster like on carnival or Royal, nothing special except the free glass of Champagne. At breakfast or lunch you can not find a place to sit at the buffet . The ship is narrower than the other we sailed on before and we had to take the food to a bench outside to eat. The breakfast in the main dining room is exactly the same as the buffet , the only difference is they bring you the coffee and juice the rest of the food is a buffet style so go and get it. The worst of all they have no ATM on board and you can not get any money off the credit card on file so if you ran out of money. Tough luck. I will never sail on Costa again. Waste of money and time. Read Less
Sail Date: February 2014
Costa Luminosa -Feb. 5 – 15, 2014  Bahamas, Grand Turk, Grand Cayman, Ocho Rios, Roatan and Cozumel. Embarkation : Our hotel assigned a leave time of 10:45 a.m. so we arrived early (11:30) to the terminal. Porters there to take our ... Read More
Costa Luminosa -Feb. 5 – 15, 2014  Bahamas, Grand Turk, Grand Cayman, Ocho Rios, Roatan and Cozumel. Embarkation : Our hotel assigned a leave time of 10:45 a.m. so we arrived early (11:30) to the terminal. Porters there to take our luggage....we're coming and departing passengers are trying to get away. Bit confusing. We stood around for about ½ hour and then entered the building, we were given our “section” number and sent off to fill out our health forms. Then the “Disney” style line to the counter where we showed our passport, boarding form and health form. Once our papers were stamped “completed”, we were directed to go and sit in our “numbered section”. This is a bit of a joke....there aren't near enough seats and the representative couldn't keep track of where everyone was going and many just stood or parked themselves on the floor. Very disorganized and I'm not sure why this seating was necessary. Refreshments were available as were bathrooms. DO NOT TAKE PHOTOS. Someone took a photo of friends/family sitting in the chairs and a rep almost broke her neck to get there and tell them not to take any more photos. Started boarding the ship about 1:00 p.m. We showed our passport and boarding pass and our photo was taken for our “key”. Our rooms were not ready, so we were sent to deck 9 to Self Serve Restaurant. Room 4336 : An announcement was made about 2:30 that we could get in our rooms. Our luggage, cabin key cards, lifeboat drill card and dinner seating info were all in our room. 4336 is an outside obstructed room with a huge floor to ceiling window...there is a lifeboat outside, but it is situated so that we could see thru the windows of the lifeboat to the shore or water. Don't leave the curtains open....they clean these boats at 7:00a.m.! Lots of light. Queen size bed, plus the couch will open up and another bed will drop down from the ceiling. There is only a bottom sheet and then a duvet on the bed.....we asked for a top sheet, it was handed to my husband and he threw it on top of the bed. There was a large desk area with mirror, storage under the desk, a couch and small table, tv, safe, hairdryer, lots of lighting, beach towels, and a refrigerator full of beer, pop, water, liquor and candy (we saw no price list, but I'm sure it's not cheap). We asked to have our refrig emptied so we could use it for our own things. There is a three section closet....2 sections for hanging clothes and one section with 5 shelves and the safe. Bring some hangars (14 in our cupboard and one was broke). Nice sized bathroom with lots of hot water and a high shower head. There was a small square of soap for the sink and there is liquid soap in the shower. On this ship, the spa does not supply “samples” for your use. I suggest you bring your own shampoo/conditioner and soap. Our soap square got very thin and was not automatically replaced....my husband had to ask for another one. There was no washcloth....I carry the little compacted ones that revive with water and when the cabin steward saw it, washcloths were put in the room. However, the dirty ones would disappear and not be replaced. (Washcloths are in some of the public restrooms and are used to dry hands....I snitched two and kept them in our room just in case.) All in all, a really nice, big room we were very happy with. Our cabin steward was another story....at midnight, that top sheet was still on top of the bed as was the luggage cloth....and he either didn't sweep our room or the sweeper was useless. There were plastic clothing tags on the floor when we moved in (which we left) and they were still there when we left and yes, we did ask to have the room swept. My husband wanted to steal a sweeper and do it himself! The ship sailed at 11:00 p.m. (yes, you read that right). You do get to see Miami with all the lights on and there's not much to do all the time you're waiting for the ship to leave so you have lots of time to unpack and get situated in your cabin. Lifeboat drill was at 10:15 p.m. Yes, you read that right too. Bunch of tired people (and children) out on the deck at 10:30 at night listening to the life boat drill announcements in 5 or 6 languages (Italian, English, Spanish, French, German and I swear there was a sixth language) and the crew is trying to make everyone stand in lines with women in the front and men in the rear and that's when we realized that this cruise was going to be one massive language problem. Beverages : At lunch the first day (still in Miami), the bar staff was pushing the beverage package.....$260. for soda, wine, drinks and fou-fou coffee and here's the catch.....if there are two people in your cabin, you BOTH have to sign up for the beverage package, so that's $520. (this price probably varies depending on length of cruise.) Check the flyers.....there is also a water package, a boys & girls non-alcoholic pkg, coffee packages, etc. We did the boys & girls pack ($55.20 for 20 fruit/pop cocktails....5 to choose from altho 1 was no longer available on day 2!) You can get juices, coffee and hot tea in the buffet in the morning and then water, ice tea, coffee and hot tea for lunch and dinner. Your beverage choice in the diningroom is water unless you carry in your own drink or you have a wine package. We were told it would take too long to go to the bar to get one of our fruit cocktails so we carried them in to dinner. Coke products will cost you $2.95, Red Bull-$6.00, beer-$5.00, cappuccino-$2.60, cocktail-$8.00. Coffee at dinner is for AFTER the meal and I don't care how many times you ask and then you still might not get it! After a few nights, I just gave up....we got up from dinner and went to the buffet and got our coffee. Meals : You know the cruises where there is food all the time....well, this ain't one of them and then good luck! You might actually go on this cruise ship and lose weight. Breakfast in your room : Will cost you $2.50 service fee...rest of your order might be free but we didn't try this and the menu doesn't specify. Breakfast in the buffet : Great....go back to the pool area and you can get eggs, bacon, sausage, waffles, grilled tomatoes and such without too much trouble. Course you have to work your way around the people in line waiting to get made to order eggs and omelets. But it's still less busy then the other areas. The wait staff does NOTHING but clean off tables and honestly, some aren't that good at that either. Sometimes they reset tables with wrapped silver. They don't help handicapped carry food, they don't get drinks unless you show your card that you're buying a drink and then that's a bar staff, and not a wait person. They will get baby chairs if you ask. Breakfast in the Taurus diningroom....they seat you at the table they are filling at the moment so chances are you will be seated with Europeans who don't speak English or else don't admit to speaking English. This is pretty much just another buffet unless you pointedly ask for the breakfast menu and actually get to order from it. Hope you get an English speaking waiter. Bonus....coffee does appear at the beginning of your meal! Lunch in the buffet....good luck. All the food lines may or may not be open at any given time and your choice will be limited. You will be able to make a very decent salad if you wander around to all the food lines to get what you want because they are not all the same....they won't all have carrots and cukes and onions, and each will have different lunch meats and cheeses. You can actually get some exercise tracking down your cobb salad ingredients. On a good day, they will have chicken or pork you can recognize....on a bad day (and there was more than one) you will find octopus stew and they will be slicing an octopus for the main meat. Take heart....there is a pizza buffet (it's chintzy but it's there) and if you head for the pool area, you will find hamburgers, hotdogs, french fries and such. Snag dessert and take it back to your room to put in your empty frig so you have something to snack on after an unsatisfactory dinner. Afternoon Tea : from 4:00 – 5:00. In the buffet, a selection of small sandwiches, desserts and pastries, tea and coffee. The lunch buffet is still open as well, so you might want to do this for your dinner and skip the evening hassle. Dinner : Buffet : If you normally eat around 5:30, your choice is going to be whatever they are serving out of the pizza buffet as the regular buffet shuts down at 5:00. They will have a few pizzas (with nothing on them...seriously, I watched a baby eat a piece of pizza and she didn't make a mess...there's nothing on the pizza to make a mess), rolls and about 4 hot dishes (watch for the octopus stew....it didn't go at lunch so it reappears for dinner). Salad will be 4 different kinds of lettuce, some radish slices and three kinds of salad dressing (no ranch the day we went). That's dinner in the buffet. No dessert and the ice cream machine is torn down with the rest of the buffet before 5. Dinner : Taurus Diningroom : You eat at either 6:30 or 9:15. We had a table for 2 which we didn't like and asked to be changed to a table with “other people” and this was no problem at all. Right up front, I didn't like eating here, but since the so called buffet was a bust, I was stuck. Keep in mind, this is suppose to be haute cuisine. You do have a lot of courses to choose from so you can skip anything or have everything. There was an appetizer, soup, salad, pasta, the entree, cheeses and finally dessert. Here's an example.....”Costata di manzo al sugo naturale” which translates to “Medium roasted American prime rib of beef served with natural sauce, grilled potato and broccoli”. Yes, the translations are there, but they are not always helpful. And what you actually get is about 5 tiny pieces of potato, three small broccoli florets in the center of the huge plate and a thin slice of beef covering the veggies. Always, the tiny portion of potatoes and vegetable are covered by the meat. Have no idea why they hide the sides. Had a few good appetizers, not counting the cuttle fish I tried just because I'd never had it before or even seen it on a menu, but for the most part, thank heavens for the front page of the menu that is “Always Available”....I ate spaghetti with bolognase sauce and the fish grilled in lemon butter. I'm told that they did have a children's menu with burgers and hotdogs on it. One little girl ate spaghetti every night. Yes, they do have vegetarian choices each night and they also offer gluten free meals. F Y I : We just got water to drink for dinner and most nights we only got one glass of water, no refill. We discovered the very first night of dinner that those with wine and mineral water got better wait service than we did, even at the same table as us. Our wait staff served the table behind us as well and they had no problem with their service at all. Coffee...if you ask for decaf, they may bring you a single serve Sanka pack. But don't expect to have coffee with your meal or even your dessert....my husband sat with his dessert and waited on coffee. Finally gave up and ate his dessert.....then they brought coffee. This is all about European dining.....oh and by the way, no escargot. My husband very disappointed! We didn't eat in the pay restaurant, so don't know anything about that. What To Do : First off, see that big movie screen on the Lido deck....it's not for movies. This screen, for 10 days, was the Costa channel...offering Costa tours and other Costa information. Day and night. There is a 4D Movie theater....had 2 kids' animated movies and another “thrill” ride....same movies the entire trip at $8.00 each person. Movie theatre seats 20 people. Didn't do. Watched thru a window and no one seemed “thrilled”. There is a walking track with an adjacent Quadline Skate track....the walking is free (until they figure out how to charge you for that as well) and the Quadline skates can be rented for $5.00 an hour. There is a golf simulator and putting green...$30. and up. Putting green is $5.00 for ½ hour. Race car simulator...$24.00 for 13 minutes. Various contests with the Animators (cruise social staff)...do participate. The games are fun, the animators are young and crazy and you will have a good time. And you might win a hat or travel bag. Crafts...napkin origami, painting, beading, crepe paper flowers. Free. Adults only. Dance and exercise classes. Health seminars every day to try to sell you something. Library.... it doesn't have very many English books...has some games as well. Are all locked up so you must go when library is “open”....better yet, take books with you, read them and donate them to the library. Then you don't have to worry about a $15. lost book fee. And that will leave an empty space in your luggage for souvenirs you had to have. This is where the internet area is and it is open 24 hours. About 6 computers. Didn't use it so have no details. Pools....there are two that close at 8 or 9 p.m. Hot tubs too. Dancing.....every night there is lots and lots of music, partying and dancing. Phoenix Theatre Shows : generally two shows a night at 7:30 and 9:15 (approx.) These shows for the most part are excellent. Vegas style shows with Vegas style costumes. The singers were fantastic, a magician very good, the dancers very professional. There was an opera singer (it is an Italian ship) who did one show and I'm told it was standing room only. Be aware, the shows will have English and Italian singing/music, but it's still all good! Don't miss the shows. Except maybe the last one...the passenger talent show, 1 show only and it was at 10:45 p.m. Ridiculous time for a show! Shopping : It's a cruise ship. You can shop. Liquor. Lots of jewelry. Sales almost every day in the hallway. Cheap buy....one of the shops has silk drawstring jewelry bags for $1.00 each....good for Christmas/birthday packaging. Forgot to bring?.....sun protection: a large bottle of Australian Gold for $15.00, White Rain Shampoo- large bottle for $5.29, large tube of toothpaste is $2.00. Squok Club : This is pretty much a baby sitting service, open varying hours depending on if it is a port day or a sea day. For ages 3 to 11 and appears to be free. You can also make arrangements to leave your child in the Squok Club while you do a tour in a port. There is a teen club as well with their own disco and games. Laundry : There is no self serve laundry. Laundry cost is as follows....man's shirt to wash & dry- $5.00, woman's blouse-$5.00, dress-$16.50, trousers-$8.70. Everything comes on a hangar. If you want them folded, add $.20 to each item. HOWEVER..... Two days before the end of the trip, we were given a flyer that allowed us to have 25 pieces of clothing washed, pressed and folded for $29.99. This was a great perk for anyone doing a back to back cruise. They may not offer this on all cruises. Pack a couple clothespins. Wash your undies in your bathroom sink and hang them up on the clothesline in your shower. Most will dry overnight. And of course, you have the opportunity to scare the daylights out of your cabin steward! Languages : this was a big problem and the one thing Americans and Canadians didn't like and soon we all commented that we were tired of it. Announcements will definitely be made in Italian, and generally in English, French, Spanish and German, BUT not all the time. I imagine it depends on who's available when they need to make an announcement. And even if it is in English, you may not be able to understand it. Announcements are not heard in the cabin (at least not in ours) and often are garbled in the hallways and forget about the public areas. Very annoying was at the evening shows....when the cruise director would come out and say his little speech, he did it first in Italian and at the end, he said “Ciao” and immediately, the Italians got up and left. Very few other people did that until by the second week, we were all tired of being polite. Formal Night : You do not need formal clothes or suit and tie. Wear the same thing you wear any other night...blue jeans, capris, golf shorts. Almost anything goes. This ship has what is called the Multimedia Totems. This is like a super sized computer screen where you can access ship information, book your tickets for the movie theatre, book time at the race car simulator, make reservations in the pay restaurant, schedule golf, sign up for the cruise survey and much more. Also on this ship, within 48 hours, you will have to find an Automatic Registration Device and register your credit card to pay for your expenses or make other arrangements. This info will be in your TODAY (the daily schedule). You are also suppose to be able to purchase tours on your interactive tv in your room, but our “menu” button didn't work, so don't know how that works at all. Medical : Don't get sick, you can't afford it. Costs are listed on the back of TODAY...visit during medical hours is $70. and a cabin visit is $101. Sea sick medication is suppose to be free at Customer Service. Photos : Embarkation photos were $19.99. Prices vary on other photos. Photos are in locked cabinets but will eventually end up in boxes that you have to sort thru. And yes, they do take all the special set up photos in the evenings. Public Restrooms : They have no door handles. Doors are automatic...pass your hand in front of the “light” to get in. The hand dryers are almost worthless, so is nice that they have washcloths in some of the restrooms. Restrooms were always clean and in working order. Pause in front of the door and it will open to let you out. Smoking : People in previous reviews have complained about the smoking....we are non-smokers and had no issues with any smokers. Debarkation : This might not apply to all cruises.....On the last full day, we were required to attend a meeting, in our language, where we learned about luggage tags and debarkation instructions. Your colored luggage tags and paperwork will appear in your room and the TODAY on debarkation day will tell you what time you are to report to a specific area to start debarkation. We had to have our luggage out by 1:00 a.m. Saturday morning and we had to be out of our rooms by 8:00 a.m. Saturday morning. We ate breakfast and then just hung around where ever we could til it was our turn. Make sure you have your luggage color stub with you, because they checked them and held you back if you tried to sneak out early. You can get your tags changed if necessary. We were not docked at a terminal...we were the last ship in a long line and we were in the area where they store shipping containers. Since we had a shuttle coming from a hotel, we were scheduled to get off in the next to last group at 11:00 and they were running behind about ½ hour. We had to wait our turn to get into the theatre to pass before the immigration/custom officials. Once our papers were stamped, we were escorted off the ship where we had to go thru a huge tent to retrieve our luggage (12:30) and then out into a very disorganized parking lot to find our ride. Some people had to do some serious walking to get to their transportation. AND, new passengers were arriving to board the ship. We had to walk “to the other side of the fence” to get our ride as he wasn't allowed in the general pick-up area. We arrived back at our hotel at 1:30. Bottom line : Our first trip on Costa. We specifically wanted to go to Turks and Grand Cayman on one trip. We were watching two cruise lines and we finally booked this trip because they reduced the price and the other company didn't. We won't book another Costa trip. We discovered we didn't like the constant language problem (many of the staff spoke poor English), the food was unappealing so we tended to eat the same thing day in and day out, we found the Europeans rude including the ships officers who never seem to smile and will bump you as you walk by. We saw a waiter in the diningroom bump an elderly gentlemen hard enough to almost knock him down. It's like polite is not a part of the vocabulary on this ship. Talking to other Americans and Canadians, we all were pretty happy with our cabins, but felt the ship was lacking in cabin service, dining service, food variety and food availability. And we were all tired of the language problems. We got the cruise and a great room at a great sale price, so we got what we paid for....but we've had better....perhaps we'll pay more next time. Read Less
Sail Date: February 2014
I read all the reviews from this site about our ship before we left and thought we were going to have the worse cruise ever. Actually couldn't have been more surprised. We had a balcony cabin which Christine kept very clean and any ... Read More
I read all the reviews from this site about our ship before we left and thought we were going to have the worse cruise ever. Actually couldn't have been more surprised. We had a balcony cabin which Christine kept very clean and any request she handled without question. The crew we interacted with were all very helpful and fun. The dining room waiters (1st seating table 85 deck 2) were fantastic. Food was all good, not 5 star but most cruises nowadays are not. One downside is the buffet is not open for dinner which I can't figure that one out, but we had a great table and ate in the dinning room every night. The numerous languages for life boat drill and announcements can be very long. But on the plus side they do not make as many as other cruise lines do. Also playing trivia games can be painful with each question and answer read in numerous languages, but what are you going to do it is an European based cruise line. One thing I will agree with the other reviews is that the european people as a whole are very rude. Not everyone but enough to make the general statement. We got by that and said it wasn't going to ruin our vacation and it didn't. The drink package is probably the best deal at sea. Not a lot of choices for wine at dinner but I'm a Merlot drinker which they had and my glass was never empty from beginning to end. Never ran into the beer taps not working as mentioned in other reviews. I drank more cappuccino on board then I ever have. It was part of the drink package so why drink regular coffee. Overall I have to say we had a very good experience and would go again. Read Less
Sail Date: February 2014
This was my second Costa cruise and I loved it even more than the first! The ship is the perfect size, great mix of people, nationalities and the food was great European style/portions.I must say I enjoyed the food on the Luminosa much ... Read More
This was my second Costa cruise and I loved it even more than the first! The ship is the perfect size, great mix of people, nationalities and the food was great European style/portions.I must say I enjoyed the food on the Luminosa much more than my previous cruise on the Mediterainia last year. The staff for the most part on this ship was great as well - a special note to the bar staff! Our cabin (balcony) was great and exactly what we expected. We did get the late dinner seating which made us happy and we were seating with lovely people. There were a few empty dinner table each night around us - so the early seating must have been more popular this trip. Theme nights were okay - but we all were sad that the toga night is gone. If I had to come up with a few items that we were not pleased with it is easy this time. We booked excursions through Costa and were very disappointed with two of them. This was a major cost on our trip - (booking for four people). The excursion desk was notified about our late return and that we were very disappointed after the river tubbing, but we were brushed off and told they would do nothing. I will cruise on Costa again without a doubt, but will not purchase any of their excursions- I will book on my own locally. I think that is too bad as this is where the cruise line make a major part of their revenue! I am also writing into the cruise line - I will update here if I get a response. Read Less
Sail Date: February 2014
We have been on 10 cruises so feel we have some experience in cruising. This cruise on the Costa Luminosa was by far the worst cruise we have been on and will be the last cruise for Costa Line. The two good things about the cruise was ... Read More
We have been on 10 cruises so feel we have some experience in cruising. This cruise on the Costa Luminosa was by far the worst cruise we have been on and will be the last cruise for Costa Line. The two good things about the cruise was that the balcony room was great and the ship was clean. The rest was not so good. The food in both the buffet and dinning rooms was warm to cold and not a real good variety. They kept changing the dinning times for the buffet so one could hardly get a cup of tea or coffee. They were always running out of coffee espically in the mornings. Most of the waiters could hardly speek english so make it difficult to figure of the meals in the dinning room. They were not talkative and friendly at all. Every there was an announcement we had to sit through at least six different languages until english was spoken and some times we never got any in english at all. My husband and his friend went on an diving excursion in Grand Cayman that was supplies by the ship. The whole trip was a disaster as our friend was not able to dive for long as they did not have a life vest to fit and it was suppose to be an english tour which too much time was spent explaining to others who could not speak english at all so which took time away from the dive. My husband went to guest relation many time to complain about the excursion which they did not care at all even though each spent $108.00 to go for nothing. The ship does not back up their excursions. The evening shows were so,so and not much entertainment was provided after that. The only saving grace was we were a group of 8 and made our own fun so couple not imagin if we went along. Spoke to many other english speaking people about the cruise and the general concenses was they would not go on costa again eigher. Did I mention there was only a skeleton crew on and that we are Canadian and a pretty tolerent people but not in this case. So please save your money and go on Celebrity and we have never been disappointed with them!!! Read Less
Sail Date: February 2014
This was our 9th cruise ,it was our 1st with Costa. But it will be our last. There are only a few positives about this line, the embarkation process ( the easiest and quickest I've ever experienced), the room attendant and our waiter ... Read More
This was our 9th cruise ,it was our 1st with Costa. But it will be our last. There are only a few positives about this line, the embarkation process ( the easiest and quickest I've ever experienced), the room attendant and our waiter in the dining room. Unfortunately that is all I can say that was positive. From the beginning the language barrier with staff presented a huge problem if you needed them to speak English! The safety drill was totally unorganized as they separated the women and children from the men! Didn't realize we were on the Titanic! If there are enough life boats to carry all bodies on board why separate families? If you are looking to dance to modern music this is not the place to do it! The disco is called the Teen Zone, so if you don't mind dancing with 14,and 15 year olds who steal your drinks this is the place. The other options to dance is on deck 2 with a singer that sings along with karaoke ( I kid you not) or on deck 3 with a live bad who more often than not don't know the words to any of the songs they play!! As for the entertainment I'm not sure that's what I'd call it. There are NO sets only a screen with pictures projected onto it! One night it was different members of the staff singing and dancing then they'd go serve dinner or clean your room! Costa does things on the cheap and it shows. The ports that were visited weren't to bad however were they docked weren't usually were cruise ships dock! Again on the cheap. The pools and hot tubs were closed at nine every night! The food wasn't awful but was never hot . If you expect steak or lobster you will not find it on this ship. The saying " you pay for what you get" comes to mind as I write this review. We did get a good deal but I wish now we had spent a little extra and gone with a different cruise line. I don't usually write reviews but I felt the need to warn people about this line. I had been told repeatedly that this is a European cruise line well perhaps that's were they should stay. I can honestly say if I won a cruise from Costa I would turn it down. Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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