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2 Helpful Votes
Sail Date: April 2016
This was the WORST most HORRIBLE cruise I ever taken ever .Nasty Salty food. . One of the Gala nights the food looked like it was from a culinary school dropout that you would feed to a pig. Poor service My family and I were ignored ... Read More
This was the WORST most HORRIBLE cruise I ever taken ever .Nasty Salty food. . One of the Gala nights the food looked like it was from a culinary school dropout that you would feed to a pig. Poor service My family and I were ignored many times in the bar as we watched others being served even though we were there before the others. Class of passengers were rude ,nasty and obnoxious .On several occassions they almost knocked my 80 yrs old Mom down trying to get to the bus. Amazing how "they" do NOT want to sit in the back of the bus. See how the shoe fits.I had read many reviews on Facebook ,Tripadvisor NOT to choose this cruiseline. There were NO POSITIVE reviews but I said let me be my own judge, well over 200+ people can not all be wrong. SO AVOID COSTA CRUISES !!!!! Read Less
19 Helpful Votes
Sail Date: March 2016
My best friend and I jumped on this cruise in March 2016, we embarked on Sydney and disembarked in Dubai. The ship is beautiful, and isn't to big, It's as clean a a whistle, and easy to find everything. For the first couple of ... Read More
My best friend and I jumped on this cruise in March 2016, we embarked on Sydney and disembarked in Dubai. The ship is beautiful, and isn't to big, It's as clean a a whistle, and easy to find everything. For the first couple of days we were lost, there was no live music on the top decks, no music. And everyone was over 70 years old.. We panicked at first thinking we were going to be bored to death. Being a world cruise, it was full of all nationalities and people with money. So, being a world cruise, I guess they don't want bands playing and music going, they are there to relax. The staff were very friendly, and most seemed fairly happy. Our room guy annoyed me a bit, knocking twice and whaltzing in, to find we hadn't had time to get to our feet and answer the door. The towels etc, were changed twice a day. We didn't use the laundry ( it was $2 per piece of clothing ) so we washed in our sink and made a clothes line on the balcony. The balcony was a really good size, better than any other cruise I've been in. You can also smoke out there. Breakfast in the dining room was nice, all types of food to choose from, and the only place you'll get bacon to go with your eggs. Lunch was in the buffet, and a huge variety. Dinner was always in the dining room as the buffet was closed for dinner, which was a pain on gala night, we didn't take fancy dresses for those nights, so we couldn't go in there. I loved that I could get a cappuccino at every bar, and was included in our drink package . The drink package was really reasonably priced at $23 au per day. Entertainment at night was ordinary, we would walk in, and walk straight back out. Opera mostly. There wasn't much to do, not a great deal of activities. Not much in the way of shopping on board. The shop didn't have paracetamol or things like that. The other thing I would say, is that the air con on the higher decks struggled as the weather was very hot and humid. We had to take ourselves to our room for a few days at sea, it's the only place that we could get cool. Would I go again?? Yes yes yes!!!! A holiday is what you make of it. Stop whinging about silly stuff, and enjoy your time on this beautiful ship. Read Less
16 Helpful Votes
Sail Date: August 2015
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have ... Read More
Greetings, fellow cruise lovers, I write a review like this one once in a blue moon, but this time, in view of the "terrible press" this ship has been having here, I felt that I had to. I understand that other cruisers have not much appreciated this ship lately (to put it mildly). My companion and I had a rather different experience. We boarded the ship in St. Petersburg which turned out to be a smart move as very few people have done so that day (most passengers boarded in Stockholm). To be more precise, when we came we were the only ones checking-in and the whole process, which included a passport control, took less than five minutes. We were warmly received by several crew members, and in no time found our premium balcony cabin. It was spotless-clean, and very well maintained, its equipment working perfectly. All and all, a very typical cabin for the category, no different from the various balcony cabins we've booked on all our previous cruises, taken with Celebrity, RCI and (once) with MSC. The only difference was that its balcony seemed to be a bit bigger than usual. The room's attendant was quick to service us when we needed something (which only happened twice). He kept the cabin clean and tidy throughout the cruise. Generally speaking, the service on the ship was very good without being pushy. Waiters and bartenders alike worked quickly and efficiently. Breakfast (continental being the only room service option) was delivered on time to our cabin every morning. The wines we ordered were always available (not always the case) and were delivered ahead of the food as they should be (again, not always the case). Every crew member we've talked with spoke English fluently. The ship was kept clean and orderly, and featured very nicely designed public rooms, that didn't feel crowded at any time. Finding your way was easy. Getting off the ship in ports and on board again was also quick. So was disembarking (we walked out with our luggage). I cannot rate the enrichment activities, entertainment, and fitness facilities since we didn't partake in, or have used, these. I did want to have a massage but gave it up after I had a look at the Samsara Spa price list... The ship's weak link was the dining room's and casual diner's food, which left a lot to be desired. It was not bad, but definitely mediocre. However we did enjoy very much our meal in the specialty Club restaurant. Its service was excellent as well and overall, for 28 EUR per person, it presented good value for quality. As far as our experience went, the same could be said about the ship in general, as the cruise's rate was very reasonable. The other cruisers seemed very content as well. Our fellow cruisers, mostly Italians, Spaniards and Russians, smiled, laughed, relaxed and had a good time – not signs of a bad, malfunctioning, ship. Read Less
7 Helpful Votes
Sail Date: August 2015
A last minute booking, but having been on Costa ships previously I had a good idea of what to expect. I liked the fact that there were only 13 English passengers on board and lots of interesting people to meet from around the world. The ... Read More
A last minute booking, but having been on Costa ships previously I had a good idea of what to expect. I liked the fact that there were only 13 English passengers on board and lots of interesting people to meet from around the world. The staff were polite, even under pressure, and were extremely hard working. The cabin was kept clean and serviced efficiently. It was pleasant having a 'dual aspect' balcony. Yes, from time to time the table service was slow and there were a few other small issues that would have made a good experience even better, for example free tea and coffee and being allowed to remain on board longer at the end of the cruise. However when taken as a whole it was a lovely holiday. I have read other reviews and people love to complain but i enjoyed my holiday and I would certainly cruise with Costa again. Read Less
7 Helpful Votes
Sail Date: August 2015
Costa cruises are only worth considering if you can buy one really cheaply and forget any notion that you'll get good service and be treated like a guest. On the positive side the dinner service and food was quite reasonable, ... Read More
Costa cruises are only worth considering if you can buy one really cheaply and forget any notion that you'll get good service and be treated like a guest. On the positive side the dinner service and food was quite reasonable, unfortunately everything else is very sub standard. The impression is that the company is struggling to make a profit and therefore is charging extra for everything it can get away with and reducing staffing levels to such a point that you simply have to wait for ages to get a drink or food. We've been on 4 cruises with them in the last 5 years and each time the experience has been worse. For example this time the following stands out (only a selection from many poor experiences) Very, very slow service at breakfast, typically 40 minutes at least from placing an order (once you've had your order taken which again can be very slow) - on days where there are early excursions lots of people were walking out without hot food as they otherwise would have missed their departure. Very few waiters and very hard to get a coffee or tea and subsequent top up at breakfast. No bottled water at all, even though we'd paid 25 Euro for all inclusive drinks No tea or coffee available most of the day Bizarre 'Captain's cocktail reception' held in the theatre with one canape each (if you were lucky) - why invite people to a 'reception' if you can't be bothered to entertain them? In general you may think you're getting a cheap holiday but it won't be worth it, everyone we met from Italy, Spain,Scandinavia, USA, Mexico etc. were surprised at how poor the experience was compared to other cruise lines. There's also strange discrimination between some guests and others, maybe depending on where you come from. For example you get put on the early Dinner service by default and have to beg for a late sitting - the Maitre De told us this was because we were not in the right level. We did get transferred on the second night (having had to sit on our own the first night - we like to meet people - isn't that part of a cruise?) and the people we joined had also been moved after complaining - one couple from the USA and one couple from Mexico - they clearly could not understand how Costa treat guests and I felt a little embarrassed to be European. Final straw was on departure day - our flight was at 18:10 and despite this we were told we had to be clear of our cabin by 08:00 and leave the ship at 09:30. I thought they'd made a mistake as there were much later departure times for other 'guests' with late flights. Turns out if you haven't booked a Costa airport transfer you are not entitled to stay any later - that really is money grasping at its worst! I would never cruise with Costa again and strongly suggest you avoid them - Costa may save you a few pounds but is it really worth it when you're on holiday? Read Less
12 Helpful Votes
Sail Date: May 2015
Worst cruise from the start. 90% of the staff were rude. The food on the ship was awful. Couldn't get tea or coffee after 5:30 without paying for it. Second week of cruise had no tea or coffee at all unless paid for it. ... Read More
Worst cruise from the start. 90% of the staff were rude. The food on the ship was awful. Couldn't get tea or coffee after 5:30 without paying for it. Second week of cruise had no tea or coffee at all unless paid for it. Our cabin was dirty and had stains on the pillows. Most days room didn't get cleaned until 11 at night. Very unorganised overall but especially when disembarking. Buffet was always full could never get a seat. Evenings buffet was not open so had no choice but to go to allocated restaurant where the food was awful - apparently Italians finest but I'd hate to taste what their worst is. Very disorganised on the trips but to be fair all the places visited were brilliant. Couldn't wait to get off the ship I will never travel again with Costa cruises We don't normally leave reviews but felt like we had too to warn people especially for the price that you pay. Read Less
4 Helpful Votes
Sail Date: May 2015
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it ... Read More
My wife and I went on our first cruise with a friend who had arranged it.I had some trepidation after booking (we agreed to the trip and booked it just 3 weeks before sailing), after reading the reviews on CC. With nothing to compare it to, we both had a good time on the boat.Not once did I encounter rude behavior by the staff and apparently some of the issues that others raised I didn't experience. The food was good, but not great.Others wrote that there was no buffet food available if you missed dinner but the buffet was open 5 of the 7 nights we were on board, the exceptions being the two nights the Gala dinner was going on. Our cabin steward, Suresh, was very good, and we weren't lacking for anything we needed.The shows were good, especially the two singers from South Africa who both had good voices that could handle a variety of song styles.Some of the lounge acts were from Cliché City (how many times can you hear "The Girl from Ipanema"?), but the Alterra Disco Bar band had everybody on the dance floor at all times. Now for the Costa Company.My wife is from the Dominican Republic and our friend ,also from the DR, was visiting friends and family in Spain when she saw the Costa Baltics cruise special.We agreed and through email and phone set it up with a Spanish travel agency.I wanted to book some shore excursions and modify the trip, but was unable to because the travel agent booked it on Costa's Spain website, which is only available if you live in Spain! One excursion in St. Petersburg to Catharine the Great's palace was scheduled for Tuesday-except the palace isn't open on Tuesday.A Stockholm city tour included a museum visit which closed 20 minutes after we got there.You can book excursions from your room through your TV, except that two of the ones we wanted were said to be unavailable but our friend got them later in the day at the office (which had a very long line). Read Less
7 Helpful Votes
Sail Date: March 2015
I have been on several cruise ships (Royal, Carnival, Norwegian) and this last one on Costa. I will not even try to compare them because they have very little in common. I will start off with embarkment in Miami. We were scheduled to ... Read More
I have been on several cruise ships (Royal, Carnival, Norwegian) and this last one on Costa. I will not even try to compare them because they have very little in common. I will start off with embarkment in Miami. We were scheduled to embark at 1300hours in Miami. It was a hot and humid day and they had no lines clearly marked, no water or shade provided for the elderly or kids. The line at one point looked like a herd of buffallos stampedeing towards the ship and my 2 year old was over run by some guy trying to get to the ship first. Once on the ship we got our cabin pretty soon and were happy to learn that we actually got a obstructed ocean view instead of inside cabin. Our room steaward introduced herself and that is the friendliest we saw her the whole trip. Every time she would come in the room she had a frown on her face and was very short with her answers. She knew we were traveling with two young children and never once asked if we needed anything. At one point she took the milk that we brought from the buffet into the fridge and threw it out. I asked several time for diaper bags and was never provided with one so i had to go to the elevators and dispose dirty diapers in there. The dinners were the only free option and you had to be there on time or else you missed it and had to either pay for the pizza or specialty restaurants. (big minus). the whole duration of the trip they had the ice cream machines in the buffet area but never served ice cream out of them.... (teasing the passengers???). It being a european ship it attracted a lot of Europeans and it seemed like everone on the ship smoked. (something i have no control over but something to consider when choosing your hard earned vacation cruise). The ship had no real children program for any kids under 3 years old and we did not expect it. However, I would have loved to seee the option of dining with children in buffet area because dining with little children in a formal setting is not the best. The ports were all nice although at some points it seemed a little unorganized. To summarize our experience I would have to say if they had better crew and more caring crew members it would be a more pleasent way to travel. I will definitely not travel with Costa ever again. Read Less
3 Helpful Votes
Sail Date: February 2015
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five ... Read More
The thing to remember is that this is an Italian ship. Although it departed from Miami, it is an Italian ship. Most the passengers were Italian followed by French and Spanish with the number of Americans far behind. Everything was in five languages: first Italian, then english followed by French, German and Spanish. Imagine the safety drill – repeated five times. When it was over,the two minute two minute wrap up comments took nearly ten minutes to repeat in each language. This goes on and on. The ship is relatively new and beautifully appointed. The cabins are nicely appointed and ample size. King size beds can be divided into doubles. The toilet is turned at an angle, giving the bathroom more useable room. A safe was included in the room. The balcony was probably the largest we have had. Dining was interesting. The breakfast selection was perhaps a little more limited than previous cruises although an omelet station was available. Dinner was a different experience. There are two dinner seatings – an early and a late. Remember,this is an Italian ship and late dining means really late – 9:15. The menu choices are presented in typical Italian fashion. Antipasta first, followed by a serving of pasta, then the entrée. The salad is last, just before desert. It is after all,an Italian ship. Most ships have carving stations with ham, beef or turkey; however, this ship. Had a carving station with octopus! Published guidelines indicate “there is no set dress code in the evening…. Casual; informal (jacket for Gentlemen); Formal/gala(smart:evening dresses are per existed for Ladies; jacket and tie or dark suite for gentlemen). Just the opposite was the case jeans were commonplace each night and even some shorts. The gala nights were big time dress up for some, but not most. It seemed that for dinner almost anything went dress wise. The food was excellent with a very appealing presentation. There was a standard set of favorites available everyday in addition to the evening’s choices. Portions were not large, but more than ample, especially given the number of courses. The food was probably the best we had ever had on a cruise ship. Coffee was not served with dinner. The evening’s menus was never posted in advance. Different beverage packages were available. Ones with beer and soda were available for purchase at additional cost. We had the “Water USA” package which meant that we had we had free water with our meal. Folks without that had to pay for their water. How we ended up with this was never clear, but we thought it might have been tied into the kind of cabin you had booked. We had aPremium Balcony and thought that the difference. We also had fee room service in the morning because of the premium room. Cj. Others had to pay for room service. We read reviews of folks saying they had to get their wine before dinner and carry it in with them. That was not the case. Upon entry, each table had on it a wine list. It seemed as if the maitre d’ wanted the wine list taken down as quickly as possible he would circulate and seemingly scold the staff if it were on the table. As a result, they quickly removed the wine list after entry, usually before one could look over the menu choices and make a selection. Once removed, it was difficult to get back. Beware! The public bathrooms in some sections of the ship are for both sexes which came as a rather awkward surprise to our American ways. Excursions were a challenge. Because of the number of languages, there were never enough English only to make a group. As a result, English was always mixed with another. On one tour, the guide on the bus spoke no English. We were met by an English speaker upon arrival. On another, the guide gave the information first in French. When he began in English,the French began to talk among themselves, making it impossible to hear the guide. The time and meeting point for excursions was never made available until late the night before. The reason given was that arrangements were being finalized which is absurd since they run this cruise over and over. Onboard activities on sea days were rather limited. We have been accustomed to a much larger variety of possibilities. For instance, on one sea day they had just eleven planned activities. On the previous shore day there were ten. Since this is an Italian ship, we were concerned about whether it would have American or European electrical plugs. We co contacted support the company and were reassured that it was American. In actuality, there was one American and one European plug in the entire cabin! We had taken along our European adapter and were able to operate two which was enough to recharge our devices. In all, the Costa Luminosa was a nice, modern ship with excellent food. Language was a problem, but not an insurmountable one.   Read Less
Sail Date: February 2015
Our recent cruise on Costa Cruise line’s 11 day Caribbean Cruise was not a positive experience. While we found the efforts of the wait staff and cabin stewards to be very positive, our interactions with those above that level was found ... Read More
Our recent cruise on Costa Cruise line’s 11 day Caribbean Cruise was not a positive experience. While we found the efforts of the wait staff and cabin stewards to be very positive, our interactions with those above that level was found to be more than dissatisfying. We had 2 of our 4 excursions cancelled due to “lack of enough sign ups”, yet discovered the other guests had taken the same excursions with no problems. We also experienced the opposite where we took an excursion and others had been told theirs was cancelled due to “lack of enough sign ups”. We found after the fact, that important information relating to how guests needed to register their credit cards for expenditures while on the cruise, had actually been included in fine print in a list of events for that day. We were put ashore using the ships life rafts at one dock, only to find out at the time of departure for re-boarding that we were to go to a different dock to get back on board. Why hadn’t we been told ahead of time? We found a great difficulty in carrying on a discussion with middle management due to what we perceived to be their lack of communication skills regarding their policies. The lack of variation in menu for breakfasts and lunches was noticeable. As well, even though they had frozen yogurt machines at every buffet counter, none had the dispenser heads on them during the entire cruise. When asked about this, we were told we could “buy” ice cream bars from a machine dispenser at one of the pool areas. Compared to other cruises taken in the past, there was a noticeable dearth of quality entertainment on board for those days at sea. All in all, it was quite apparent that the Costa Cruise line is experiencing some major financial crises and is cutting corners at every opportunity to them. Our experiences varied considerably from experiences on other cruise lines. We will definitely not be on any future passenger manifest of Costa Cruise line. Read Less
7 Helpful Votes
Sail Date: February 2015
We do a lot of cruising. We cruised 7 times this past year and usually love it. We are not picky. We usually eat in the buffets on board, so you know that we can't be that picky. We have cruised many times on Royal Caribbean (not as ... Read More
We do a lot of cruising. We cruised 7 times this past year and usually love it. We are not picky. We usually eat in the buffets on board, so you know that we can't be that picky. We have cruised many times on Royal Caribbean (not as good as it was several years ago), Norwegian and Carnival. The ship was 90% international travelers, which did not bother us. Matter of fact we became good friends with some German couples that we meet on board. What bothered us the most that there is no place to eat on this ship after 6 pm unless you want to pay. From 2:30 until 5:30 or 6 pm you may get some salad, terrible pizza and some lunch meat sandwiches, but that is it. If you don't want to eat in the dining room then you starve until the next morning. Dinner takes 2 hours. The rolls must be leftover from breakfast because you could use them as baseballs. We found in the morning they are very good. It is the same menu every day in the buffet for breakfast. At least they did have an omelet station. Cold cereal is not in boxes, but dumped in a plastic bin. I can only imagine how stale the cereal is by the end of the cruise. Be aware that the difference between a premium balcony and a classic balcony on the website is that you can receive a full breakfast in your cabin for free each morning. Since we did not want a full breakfast, only coffee, we did not upgrade. Little did we know that that meant you couldn't even get coffee in your room unless you paid $7 per person. There is no place on the ship to get coffee BEFORE the buffet opens in the morning. You have to wait until they officially open the coffee pots each morning to get any. At dinner they had been charging $7 per bottle to get water at dinner. They said that so many Americans had complained on previous cruises that they provided all Americans, and Canadians, with the dinner water package. It was marked "US water" on our cards. So nice of them. That meant that you could get water by the glass, no ice, when you could get someone to give it to you. Trying to find a seat in the buffet was nearly impossible. Often we asked an officer why there was no seating to be told that there was. Our reply was, "Find us a seat then", which they couldn't. It seems that many people would sit there and drink their wine with lunch and never leave. Also, many tables for 6-8, but few for 2-4, which meant that there were many seats not being utilized properly. Everything done on the ship was done in 5-6 languages. The boat drill was held at 10:15 at night because the ship leaves at 11 pm. This is one of the few ships that still makes you put on a life vest and stand in lines on the deck. The drill took forever because it had to be done in each of the 6 languages. Port days were a mess. There was never an announcement of where to go to get off the ship. Sometimes you would go down the midship elevators to be told when there to the forward elevators. Would have been nice to have had some information. The room steward and our server were nice, but all other staff were not. They really didn't want to be bothered by anyone. There seemed to be a lot of officers doing nothing, while a few regular staff did all of the work. Many of the staff stated that there used to be a buffet at night, but that they took it away. Guess they wanted to save money. They have many soft serve ice cream machines, none of which were ever working while we were on the ship. They do have a freezer next to one ice cream machine from which you can BUY an ice cream bar. Now you know why none of the machines work. When we booked the cruise all of the reviews available were either from their European cruises or the transatlantic cruise. We were hoping that that trips in the states would be better, but not so. If we had seen the latest reviews we wouldn't have booked this cruise. The debarkation process was a disaster. We did not get off the ship until 1:30 pm!! They blamed it on US customs, but I am not really sure that that was the problem. You do immigration on board since you do not return to the same dock from which you embarked. Luggage is in a tent, not a terminal. Overall this cruise line is not what most cruisers expect from a cruise line. Even the Europeans were disappointed with the amenities on the ship that one usually expects. DON"T GO ON THIS CRUISE LINE IF YOU HAVE EVER CRUISED BEFORE!!!!!   Read Less
3 Helpful Votes
Sail Date: February 2015
Ive been on 46 cruises ,, 3 on Costa... I read the reviews on Costa Luminosa before going but I had booked the cruise already at a good price ... I was really disappointed in this cruise... We thought we were on a Timeshare cruise... 5 of ... Read More
Ive been on 46 cruises ,, 3 on Costa... I read the reviews on Costa Luminosa before going but I had booked the cruise already at a good price ... I was really disappointed in this cruise... We thought we were on a Timeshare cruise... 5 of us went , 2 suites 1 balcony cabins... 1st thing we found was no water was supplied at sitdown meals including the specialty dining room Club Costa.. We were charged $7.00 per bottle... We figured Costa cut the food budget to $5.00 per person per day... Prime rib was cut 3/16 of an inch thick... We figured the meat at each meal was between 2 and 4 oz.. Meals were almost the same every day... Small varances ... Pizza was a joke.. Pizza crust with sauce only... No cheese or meat ... No daily movies.. The big screen only showed advertisements... hardly anyone spoke American.. Ship was kept spotless... Shows were ok but mostly ships singers and dancers every night.. The downfall I think is ships automatic tips... Service has gone to crap... In the specialty dining room we usally had 2 waiters per table.. on this ship we had 1 server for 6 tables..We paid $34 for meal that took 3 hrs to get served and it wasn't a $8.00 meal... I would have expected it in the regular dining room... 1 steak on menu a poor grade ribeye .. I could go on but I think you get the way this is going... I WOULD NEVER PAY TO GO ON COSTA AGAIN... Read Less
Sail Date: February 2015
Costa Luminosa: 24.02.2015 Miami, Cozumel, Roatan, Jamaica, Caymans, Grand Turk, Nassau, Miami. The cruise was value for money and to be honest the ship was in really good shape and on a par with any other "mid range" ships we ... Read More
Costa Luminosa: 24.02.2015 Miami, Cozumel, Roatan, Jamaica, Caymans, Grand Turk, Nassau, Miami. The cruise was value for money and to be honest the ship was in really good shape and on a par with any other "mid range" ships we have been on. Balcony Cabin: as big if not bigger than anything else we have been on inc P&O, Celeb, Princess, Norwegian and RC. Tiny TV however with very limited channels in English and what there was, was pretty poor. Only interested in selling you movies not providing entertainment. Food: Yes portions are small but I am very, very fussy and there was plenty for me to choose from at dinner. Lunch buffet plenty of choice but tends to drift to pastas and cold meats, Italian based food on an Italian ship, just what you would expect. Breakfast, both English and Continental style no issues at all. Ice Cream: There is none, all machines unplugged and have been for months I was told. Take them away or sort them out. Entertainment: Poor show on this front, not a lot going on and what is going on is pretty poor. Huge TV on pool deck wasted, all it does it revolve round the same commercial paid advertisements over and over again, waste of a quality feature to save a few $. Staff: Overworked and I am sure underpaid, why do so many cruise going people behave so badly to the staff. Rude and ignorant customers who just can not bring themselves to say please or thank you to the staff. Tips: Pre-paid, not good for customers as staff don't have the incentive to do that little bit extra as you have already tipped them. Cancelled port Of Grand Turk: Too windy said the Captain so will go to the private Island owned by Carnival being Princess Quay, handy for them! I asked reception if I could have 2 minutes of email time as I needed to inform someone we were meeting on Grand Turk we would not be coming. No we don't give free email away was the reply, no compromise, no discussion, go away we are not interested, very very annoying and a silly thing to do after the Captain changed the plans. Would have cost pennies and a happy customer there would be. Very annoying as the day before they allowed me to use the ships phone "for free" to sort out my Credit card which had been refused for authorization to Costa for security reasons, then again they would not have been paid. A beautiful ship with good staff but a cruise line which penny pinches on things it should it not. If you want water with your dinner you have to pay for it, If you want to play table tennis you have to buy the ping pong balls and hire the bats, if you want to play golf (very poor golf) you have to pay ,if you want to try the car racing get your cruise card ready you know what is coming. Value for money cruise with some annoying traits which could be easily resolved but guess what nothing will change as long as people keep cruising with them. I would superb value for money.   Read Less
2 Helpful Votes
Sail Date: January 2015
Before our cruise I had read a lot of negative feedback about Costa Luminosa. Well, I don't know why did they get that all because I think they really didn't deserve it. On the contrary: all the staff was nice and polite, ... Read More
Before our cruise I had read a lot of negative feedback about Costa Luminosa. Well, I don't know why did they get that all because I think they really didn't deserve it. On the contrary: all the staff was nice and polite, smiling, helpful. Maybe some of them were a bit shy or not so multilingual but that's exactly the same with all cruises with the crew collected allover the world. We had some problems with our lugaage which had been lost due to problems with connection flights to Miami. On board we got "first-aid-kit" with some necessary hygienic things clothing, etc. Then we also got bathrobe and slippers (which were not included in the price in our cabin category) and we could have had our laundry done without charge. So they tried to do their very best to make things to us as comfortable as possible. Because of too much sun with too little drinking water I had some health problems and the medical care was most professional, kind and efficient. Cabin was spacious and comfortable and always very clean. Dinners started to be maybe a bit boring - there might be good to have a bit more variation. Or maybe just having 10 days same system was boring. It would have been hovewer nice to have the self-service restaurants in the 9th floor open in the evening as well - just for change. In common I would say that it depends a lot of your own behaviour. If you are polite and smiling, it's much easier to get the same reactions back:). Future passengers on board Costa Luminosa: I wish You a pleasant cruise, that's not so bad You could imagine on the basis of some very critical opinions. Read Less
5 Helpful Votes
Sail Date: January 2015
I had read the bad reviews here before going, but we still took this ship ONLY because of the combination of ports it was visiting. I found the bad reviews were completely true. We took the Costa Luminosa as the second of three cruises we ... Read More
I had read the bad reviews here before going, but we still took this ship ONLY because of the combination of ports it was visiting. I found the bad reviews were completely true. We took the Costa Luminosa as the second of three cruises we did (one right after the other). The first was the Carnival Valor, which is the Luminosa's sister ship (Both cruise lines are owned by Carnival Corporation). Our stateroom was literally identical to the one we had on the Carnival Valor. The best part of the ship were the Filipino housekeeping staff and waiters. They did try hard to please passengers. However, the rest of the crew (mostly Europeans) didn't seem to care if passengers did not like the service or facilities. The North Americans (Canadian and Americans) I found aboard seemed amazed at the horrible customer service. The staff showed little flexibility. It would never be tolerated in a North American hotel. The disembarkation process each time was much slower than Carnival and seemed overly bureaucratic. This ship was primarily filled with Europeans visiting the Caribbean. English speakers only made up about 10% of the passengers - while the majority were French, Italian, and German. Announcements on board were usually in 5 languages. I have been to Europe several times and enjoy visiting there. However, something seems to happen to these people when they come to North America in a group. They were some of the rudest people I have ever met. Very rarely did I ever hear them say "excuse me" (not even in their own language) when they frequently pushed by. They were also notorious for butting into lines (with the French being the worst). I got the distinct feeling throughout the cruise that Costa was "nickel and diming" passengers and trying to cut costs to help pay for the huge financial bill from the Costa Concordia disaster (which is literally going to cost them a few billion dollars). Things that were free on Carnival were often unavailable, or, offered for a charge on Costa. For example, on Carnival, soft serve ice cream is available 24/7 for free. On Costa, the machines had parts obviously removed (to make them permanently inoperable) with pay-for ice cream bar machines beside them. The crew told me the soft serve machines are never used. I got the feeling that Costa was told by the mother company they must have the machines, but the Costa staff made sure they were not operable so customers had to pay for it. Drinks were also each a few dollars more on Costa compared to Carnival. Another sign that Costa was cutting corners to save money was in the t.v. channels they offered in cabins. No CNN or BBC. If you wanted English news it was from Japan's NHK English service. Even the Spanish got the Spanish language service of Russian Television. There were no free movies on t.v. either. On Carnival, if a passenger did not want to go to a formal night they could still eat in casual attire at a nice buffet on the top deck. On Costa, if you did not attend the formal night then your only other option was mediocre pizza for $8 on the top deck. The casual buffet was closed at dinner time, and there was no dinner-time room service. The food at the breakfast and lunch buffets was like eating in a high school cafeteria. Everyone had to choose between an early sitting at dinner (at 6:30 p.m.) or a late sitting (at 9:00 p.m.). You have to preselect them and they are fixed for the remainder of the cruise, as you are seated at large tables with others. There was no option to eat dinner when you wanted to. Quite often we returned from shore excursions late and missed the first part of our early sitting. Lucky for us, we had a nice group of 4 other English speaking-couples at our table. Do you desire soft bread at dinner? Too bad, if you don't like hard bread you get none. The price for internet use was about $14 an hour and the ship-to-shore phone was $7.95 A MINUTE (even to the nearby U.S.). Most of the ship's passengers were in their 50's to 70's and the ship still seemed crowded and loud. We literally had to stay in our cabin if we wanted a quiet place. The same size Carnival ship had adult areas, and you could find quiet areas around the ship both inside and outside. Carnival had wooden decks outside. Instead, Costa saved money by painting it's all-metal decks to look like they were wooden. The Luminosa also has a pathetically small jogging track. The ship's library was small and crammed with pay-for computer terminals. There was no evening movie played on the big screen (by the pool) at night either. The Jacuzzi tubs always seemed crowded when we went. In summary, we will never sail on a Costa ship again due to it's lack of customer service, it's penny-pinching, and rude European passengers. Read Less
Sail Date: January 2015
Multinational passenger makeup: This is 100% accurate. For those of us that enjoy meeting other cultures and interact with, who speak or want to practice: French, Indian (farcy?), Phillipeans, German, Italian, Portugease, Spanish-this is ... Read More
Multinational passenger makeup: This is 100% accurate. For those of us that enjoy meeting other cultures and interact with, who speak or want to practice: French, Indian (farcy?), Phillipeans, German, Italian, Portugease, Spanish-this is an ideal way to comfortably do so. This is not the arena to argue your dislike or personal feelings about said questions. If your not into being around different cultures and hearing different languages and having fun lotsa fun with different cultures this may not be the line for you. Pricing: There is a difference price wise than "American" styled cruise lines. Where you ARE able to gorge yourself on food and drink, there isn't really food available after you eat dinner. We were charged 2.50 as a service charge for room service. Which isn't bad so you gave 2.50 as a tip for after hours food. We only did this three times and they were super duper quick. I would have preferred to have had a steam room or sauna available without charge, and as far as I know there wasn't one. I will say the price of drinks was extremely reasonable. We got a package deal which is the smart way to go I think if you are going on the cruise for that type of fun. The last cruise line I went on we didn't get a package and I drank the same amount I was charged for the package however my ship mate saved about 2hundred dollars by getting the package. Smoking: The reviews about smoking are over exaggarated. It's not like people are walking around burning you in your thigh as you make yourway towards the swimming pool. There are designated areas and smoking on your outside balcony. I'm sorry but if it's raining I don't want to be out in the elements anymore than a non smoker would. A smoking lounge was available near the casino and an open air one with flat screen on upper deck. Events/dancing: The "Vickies" of the ship were super entertaining and approachable. They danced and talked with you. There were daily dance lessons (awesome) and ship wide parties. There is a Vicky that speaks all MAJOR languages onboard. (A Vicky is my term for the activities directors like in the TV show "Love Boat" (The disco was a bust for me, I would have preferred to have other cruisers who wanted to dance ALL NIGHT LONG---who were closer to my age (40) and could drink-though I was entertained by the numerous piano bars) The group I cruised with was a heavily couples, but I enjoyed them. In the dinning room we were treated to shows by the serving staff with high energy music, but I don't remember it being Hip Hop. Excursions: I am 50/50 on them. I would say to get the ones on the ship maybe every other time. I found some real deals on shore. HOWEVER, if you're easily swayed into doing dumb things that don't make sense then buy on the ship. So if someone wants to charge you 100 for a sea shell and you would rather buy it than say no to a poor person who probably isn't poor...buy them on the ship. As well don't be afraid to STICK TO THE MAIN ROADS and just take a simple walk. See what there is to see then get back on the ship with your all inclusive drink package and the hot tub. So hey make your money work for you..I don't have alot so I put my money into my drink package and spent maybe 100 on excursions. We spent about 20-40 max per excursion and had a fabulous time. I thought getting a dunbuggy in Turks n Caicos would have been a dumb idea as I'VE NEVER EVEN HEARD OF THE PLACE, AND NEVER HEARD OF ANYONE GOING THERE, SO taking a 20 trolly ride and seeing the entire island and learning the history made more sense...now I have new knowledge. Staff: Mr. Brown bar manager jamaica, Ruben Honduras server, Mrs. Jamaica, Jackson indian guy chef, Ms. L Brown cocktail, Maxy room steward,-- Choclate the singer --were some of the most awesome staff I've come across Food: I love different types of food. My tablemates commented on my food every night. I'm the type of person that is adventurous. Sure throw me something called grits and put shrimp on it and tell me it's awesome. I might like it. Our food is as strange and wildly combined as any in the world. I'm a seafood lover and love cheese as I'm from Wisconsin so I was all into it. I will say that they love hard bread on everything overseas so that wasn't good for me, but hey how hard was it NOT to have the bread, not hard. I found the burgers and sausages to be awesome actually especially with the Tourbo? beer. The Becks on tap was probably the worse beer next to "Old Swill" As someone said the eggs were wet, which my dad loves but I HATE. So it was omelete station for me..oh yeah..great sausages, crisp bacon. The dinner portions worked for me as I was eating all day lol. Late sitting was better for us than early as well everynight we caught a show and the dancers and italian tenor was super. All in all this wasn't a PARTY cruise ship, it was a relaxing classy cruise ship and thas ok. However I need to have bigger swimming pool and nightly dance clubs with people in it. I didn't find the Indonesian staff to be as friendly as everyone else. Very few staff from Peru they were cool..many hot dark Indians many.....The Phillipean crew members were super super friendly and outgoing.   Read Less
1 Helpful Vote
Sail Date: January 2015
I have been on several cruises on many other cruise lines so I thought I knew what to expect. This trip was very different. Boarding began at 3 pm and the ship was to depart at 11 pm. (The ship didn't leave until 3 am as they held it ... Read More
I have been on several cruises on many other cruise lines so I thought I knew what to expect. This trip was very different. Boarding began at 3 pm and the ship was to depart at 11 pm. (The ship didn't leave until 3 am as they held it for some passengers who had not arrived on time). I had already been warned that at 3 pm, it would be a mob scene so we stalled boarding until after 7 pm. Unloaded the luggage at the curb and parked in the $20.00/day lot at the Port of Miami. Boarding was smooth and simple, but we soon realized we were among a very few that spoke English. The announcements and the games and shows were primarily in Italian, and even the "English speaking crew" were hard to understand. Our cabin was great. Clean and adequate for the 3 of us (the balcony helped a lot and became our sitting space. Beds have no top sheets, but linens are changed every 3 days, and the cabin steward was excellent. After boarding, we went to eat dinner, and found only a buffet which was nothing fancy but acceptable. Unfortunately, this was the only night they had a buffet. If you don't eat in the dining room at your scheduled dinner seating, you will go hungry until morning as they offer NO other food but very costly and limited menu room service. You can also buy a soggy crust personal pizza for $9.00 until 10 pm,.... not very good. I recommend the late seating at 9:15 pm, as you may not make it back in time for the early seating at 6:30 if you go ashore on port days. The food in the dining room was ok, mostly pasta dishes and always minestrone soup. The meats where generally very rare, and very thin cuts, often very tough. The fish dishes were decent. Portions are small so order several courses. Service was excellent. On a couple occasions, some of the staff put on a hip hop show which was terrific. They did not warn us that they had a WHITE night, where white clothing was expected, nor did we know that there was an Italian night dress event. Breakfast was in dining room or buffet, but essentially it was the same food. Decent breakfast pastries, yogurt, fruits, cereals, VERY wet scrambled eggs and bacon or sausage. They had an omelet station as well. There are not enough tables for everyone so get a table before getting in line to eat. In the dining room, we noticed eggs benedict. Huge fail, as the eggs were hard boiled, set on an untoasted piece of bread, with sauce that was orange and gross, (not hollandaise for sure). Lunch is buffet, mostly Italian lunch meats and pasta, or pizza. Many days they had burgers and fries on the deck as an option. Fries were very good, burgers were just ok. The soft serve ice cream machines were never turned on. If you want coffee, tea, or even a glass of water or ice, get it at meal times because they shut it all off after and you can't get any. The casino was awful. One blackjack table, one Caribbean stud poker table, and one 3 card poker table were open each night. They had 1-2 roulette tables open and several slot machines but no one ever seemed to win at any games and there were very few players. The casino staff was nice but the casino was small and quiet. They had other tables but they were never opened as the staff was too small. Smoking is not allowed in the casino nor in almost all areas of the ship. They offer "smoking areas" on a couple decks, but they were so thick with smoke it looked like fog as these rooms were not ventilated. Smoking is outside on some of the decks only. Costa says you cannot bring food or beverages onto the ship. I like Diet Coke, and they only serve Pepsi products. I found out later that many people carried on drinks in plastic containers as they don't show up on scanners (only metal does). Once you go ashore, they allow you to bring back sealed snacks and even a few canned drinks (just not alcohol). We did not buy the drink packages as we are not big drinkers and the packages don't include many choices. On the first night, I ordered a bottle of wine for $32.00 and they put a tag on it with my name and it was in my table for dinner each night. Since purified water is free from the water machines at the buffet, and they use bottled water at the dining room, (which you can take back to your cabin), I bought a large water bottle and filled it with ice water at each meal for in between meals. Cocktails were $7.00 to $12.00 each on board. Ports were good. Most of the time we docked, but a couple times we had to get a ticket (free but a hassle)for the tender to take us ashore because they anchored out. People who bought ship excursions got priority. We bought our own excursions online before leaving for half the price, and found them uncrowded, while the ships ones were packed. Shopping in Cozumel was excellent. We hired a driver for 2 hours for $20.00 a person who took us around. (go left out the port, walk a block and you will find a booth offering drivers). We ate $1.00 tacos on the streets, bought fresh fruit from street vendors, then went to a small area with a church and ruins at Cedral. The shops there were fun and we never paid more than 60% of the asking price. Black coral and tequila, as well as handcrafted pottery were the bargains. You can sample several tequilas. After that, a drive to the beach for a quick visit and it was time to head back. 2 hours was more than enough unless you are a serious shopper. You really can't walk to anything, so I recommend you negotiate a driver and know where you want to go. We had super delicious banana margaritas at Panchos Backyard, but the Mexican food was not very tasty there. Roatan, Honduras was fun, and a good place to shop, as they had many shops with trinkets, ( mostly wood carvings, real and costume jewelry, and Lenca pottery......not as nice as Cozumel's handcrafted pottery). Always offer half, they usually take it or close to it. This is where you can get bargains. Look around before you buy. The ice cream kiosk was delicious. We went zip lining in Roatan .There are smaller zip lines close to the port but the one we booked included an air conditioned bus ride up a mountain and a great scenic tour by guide Alfred on the way to the ziplines that took us almost all the way around the island. Alfred even took us to the downtown and asked if we wanted to get out and shop there. It cost $40.00/person for the tour and the ziplines which were over 100 ft. high above the jungle with about a dozen platforms. They had monkeys at the base camp that you could hold and take photos with. The zip lines were fast and high, perfect for adults but there are quite a few stairs and some hiking so I would not recommend this for children, elderly, or those who tire easily. The Caymans were expensive, and unless you want expensive jewelry, forget shopping there. We booked the submarine ride which was very nice and just a couple buildings away from the port where the ship's tender drops you off. They ferry you by boat to a submarine that goes more than 100 ft. below the surface along the reef and past a wreck for about an hour or more. We saw many beautiful fish and sea turtles. Our cost was about $88.00/person while the ship charges $139.00. We went to a place called Paradise (on the beach) for lunch- a burger, fries, and a soda for 3 people and the cost was $67.00 (pricey!). You need to plan to get a tender back before the last tender, as everyone jammed to get on the last one, and there was a long line in the hot sun that people just rudely cut into and we were jammed in like sardines. In the Turks, there is chaos at the taxi stand as they have set destinations and squeeze 14-16 people into every van. We wanted to go to the lighthouse at Lil Bluff and it was $9.00/person each way. We asked about a driver and were told we could only go on an organized tour for $20.00/person. We were in the back of a hot van bouncing in and out of potholes looking out the steamed up windows at the wild horses and burros when the van crapped out. To make matters worse, it began to rain hard. The driver finally got us going and we got to the lighthouse for a 15 minute stop in the rain which was really nothing worth seeing but it was the only time we got to get out of the cramped van. The Turks did not impress me, and I was glad to get back on the ship as there was really very little to do, and the shopping was poor. I discovered later that you can rent a car for $60.00 for up to 6 hours and go wherever you want, which would have been better for the 3 of us. In Jamaica, the dock was in the middle of nowhere. You had to hire a cab to go anywhere. The drivers take you to shops where the merchandise always looks the same and the vendors are quite aggressive. There really isn't much time to go far so forget Dunn's falls or the big cities. You can get a tour for $30.00 a person and see a small waterfall, an do some shopping near the beach. We paid a driver $50.00 for a quick tour. We went downtown (ate jerk chicken at Marley's which was delicious), went to a supermarket for snacks to bring onboard, and bought some perfumes and some junk souvenirs (t-shirts etc.). Nassua gives you many options of things to do. We decided to go to Atlantis and made the mistake of taking the water taxi, which leaves you off to walk several blocks. It was the same $4.00/person as the regular taxi shuttle but the taxi van takes you right to the door of Atlantis. We left Atlantis and took a cab to the Pilot House POOP DECK which has fantastic seafood (especially grouper fingers and cracked conch), and the biggest and best burgers I have even seen! Prices were reasonable, and service in the Bahamas is slow everywhere but with the fabulous views from the Poop Deck we were in no hurry. Back onboard, the bingo games were in many languages, but at $10.00/card for one $1000.00 game with several hundred players, these weren't good odds. The shows we saw were like amateur hour, with some so-so singers and dancers but not the quality of shows on other ships. The duty free on the ship is more expensive than when you go to the duty free shops ashore, so I don't recommend buying onboard. We arrived back in Miami at 7 am but were given purple luggage tags. Or time to get off was assigned to 10:30 am but we were put out of the cabin at 8:30 am so we sat in a crowded room with hundreds of others waiting for purple to be called. It was not called until well after 11 am, and then we stood in long lines after finding our luggage to go through immigration and customs. They do not separate US/Canadian citizens from others (as they do on other cruises.). They have to do fingerprints, eye scans and much more for non US/Canadian citizens and it takes some time. For US citizens, these are not required. We did not get out of the port until well after 12:30 so if you have a flight to catch, allow plenty of time. Forget using your cabin telephone. NO ONE answers but room service. Our shower overflowed and flooded our cabin and we had to go to guest services and stand in line to get it unclogged. Also, do not use your cell phone at any time (even in Miami) while on the ship as you still pay ship rates until you are out of the port building. All in all, it was a fun trip but I would recommend that Costa do better with both the quality of food and the time it is available. At least there should be 24 hour coffee, tea, juice and water and at least some cookies or snacks. More buffets and a better selection would help. It would also be nice if the casino was better staffed. The shows could be greatly improved. The time in some ports was a little short. Announcements (which you can only hear in the hallways) seemed way too often and were usually non-comprehensible. People fill the hallways with baby strollers rather than taking them into their cabins you have to squeeze by. I think I will stick with Royal Caribbean in the future. When you get down to it, the value is much better for what you get.   Read Less
1 Helpful Vote
Sail Date: January 2015
First, let me say that it has been a month since we returned from this cruise. Having sailed with three other cruise lines I found Costa to embarkation staff to be somewhat disorganized as it comes to a person with disabilities. It took ... Read More
First, let me say that it has been a month since we returned from this cruise. Having sailed with three other cruise lines I found Costa to embarkation staff to be somewhat disorganized as it comes to a person with disabilities. It took some time for them to locate a large wheelchair both on embarkation and disembarking. Disembarking was a disaster and I finally had to use a walker because they could not locate a large wheelchair. We were about an hour and half late getting off the ship. I must say the Luminosa is a beautiful ship and the crew members are friendly as one would expect. The production shows were very well done and had gorgeous costuming. I addition they had an Italian tenor that was extremely talented. The stateroom (an accessible balcony) was very nice, good sized and well maintained. The passengers were mainly from Europe and there were many languages being spoken. It was odd, band very welcome, to hear English speakers. Almost all ship's announcements were made in four languages, which made for a very lengthy life boat drill. The food was of average ship fare with small portions except for the pasta course. The dining room at dinner time was very crowded. Our table was set for eight persons, but thankfully after the first dinner we had only six and that was comfortable. At dinner time the buffet is closed which makes for overcrowding in the main dining rooms. And this was without the ship being at full capacity. If you care to drink water you can get it for free at the buffet. However in the dining room there is a charge at breakfast even if your id card says you can have water. At dinner you can have all the bottled water you can drink, if it states WaterUSA on your ship id card. Also if you're used to free iced tea as on other ships you won't get it on Costa. Additionally if you care for lobster, shrimp or escargot Costa does not offer those in the main dining rooms. I also had a problem with the public accessible restrooms. Twice I was interrupted while in the restroom by the automatic door coming open which was embarrassing to me and the lady and man who opened it. This happened the second time after I had reported the problem after the first incident. Additionally another restroom was either always occupied or the auto door was not working even after I reported it. All in all the cruise was ok, but I would not sail Costa again. Their business model is European and not what we are used to in the US. Read Less
Sail Date: January 2015
Consider ourselves seasoned cruisers (25years) for some time. Costa Cruise Lines was by far the worst ever experience we have ever had. The food was horrible, if you missed your scheduled dinning room seating...you had to pay 8.00 for the ... Read More
Consider ourselves seasoned cruisers (25years) for some time. Costa Cruise Lines was by far the worst ever experience we have ever had. The food was horrible, if you missed your scheduled dinning room seating...you had to pay 8.00 for the buffet pizza which had no cheese nor topping on it. They shut down the juice and water machines after breakfast and lunch forcing you to buy drinks or water. None of the ice cream machines worked. The staff was somewhat cordial, only when you made the effort to be nice. Most of the time you felt they were doing you a favor. Since we only speak English...all the shows were in a foreign language, so we did not enjoy that. The pools and hot tubs were very small and over crowded. Not enough chairs or lounge chairs on the deck to accomodate the passengers. Lesson learned. Read Less
1 Helpful Vote
Sail Date: December 2014
Costa Luminosa trans-Atlantic Dec 2 - 20, 2014. A very disappointing cruise. Before the cruise we understood the drink packages were confusing and that was true. Water was not available in the dining room unless you bought a water package ... Read More
Costa Luminosa trans-Atlantic Dec 2 - 20, 2014. A very disappointing cruise. Before the cruise we understood the drink packages were confusing and that was true. Water was not available in the dining room unless you bought a water package or brought your own bottle that you may have been able to fill during the breakfast or lunch hours at the buffet. Also cocktails or specialty coffee drinks were not available in the dining room even if you had purchased the drink package. Passengers had to obtain the drink or coffee at one of the available bars. So the evening meal had passengers carrying their own bottles or glasses which can be difficult while cruising, and the dining room became more of a buffet looking experience rather than a place to be waited on. For the most part the food was below expectations and the service was very slow. Often the entertainment in the dining room happened before the entrees arrived. The most memorable part of the entire time was the lines. Two hours for embarkation and 3 hours for disembarkation is excessive. Every port stop also had lines even at the quay side ports. Watching the staff stopping reembarking passengers while crew disembarked, or stopping the entire process to watch passengers with disabilities struggling up or down gangways with no help from Costa was very disturbing. If there were any service issues, Costa staff was not interested in resolving them. It took a service manager to do any correction. It got very old to hear "not our policy" from the staff. I also noticed a lack of concern or interest in any issues raised by an American on this cruise. The bias of the staff was very evident during the 3 hour disembarkation. When you purchase suite accommodations, an expectation of service goes with it. Costa did not deliver. We had a cruise on Costa Magica in 2006 will no issues, and have traveled on 40+ cruises by Carnival, NCL, RCCL, Oceania, Viking and Uniworld lines. We will never cruise Costa again.   Read Less
2 Helpful Votes
Sail Date: December 2014
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a ... Read More
Our bad cruise experience on the Costa Luminosa. Dec 2-20th 2014, from Sovana Italy to Miami, 18 day transatlantic cruise. Here are a list of negative things we experienced from our cruise recently on the Luminosa by Costa: We had a panoramic suite # 8374. Renesa our room steward was very well trained in cleaning and housekeeping with 7 years experience she told us. But everything else was horrible !! 1:No one seems to know what they are doing in the Costa Cruise I took. Upon getting off the ship I called the night before and the clerk said if I was a US citizen I did not have to go to the theater for immigration checkout. In the morning I was told I had to go to the theater first. Which later turned out to be false. Unacceptable. 2: I was supposed to have priority disembarking with the Panoramic Suite. Not so. I was given a white luggage tag and told to wait in the long waiting line for debarking like the rest of the cabins. No one knew where we had to go, and it was one big mess of over crowdedness of persons everywhere. The staff did not know what to do and gave false information and directions continuously. Unacceptable. 3: The butler service I was suppose to get daily was non existent. I did not get daily service calls from the butler and only saw him twice. The first butler put dirty sink water in my suite in room thermos, so I had him dismissed due to negligence and irresponsible actions. Another butler came and I saw him only twice during the entire cruise. No service as promised. Unacceptable. 4: The rooms constantly reeked of smells coming in from the bathroom drains and sinks as well as the ventilation system . So we had to leave the balcony door open continuously. Unacceptable. 5: There movies on the ship were all at a surcharge of almost 9 Euros. No free movies or on board activities accept some stupid silly games and poolside cha cha cha lessons which was the same thing every day and night in the lounge. Just lessons 1,2,3. Stupid and totally boring with no diversity. Unacceptable. 6:There was no live entertainment or shows in the theater lounge accept one acrobatic skit which was nothing and the rest were all prerecorded shows on film. Unacceptable. 7: The food was horrible, over cooked all the time, over salted. NO bran muffins or dry granola for breakfast, the dry cereals were very low quality . Unacceptable. 8: The food servers did not know how to speak English very well and often misunderstood and/or did not understand at all the orders or questions . Unacceptable. 9: The food servers did not know how to service, properly serving the food, pour coffee etc…correctly Unacceptable. 10: The pancakes we ordered were barely warm in both the upstairs buffet and the breakfast sit down restaurant in the mornings, and often were out right cold. Unacceptable. 11: The water machines for clean drinking water were constantly out of order. I was told they were waiting for parts in the next dock. But the same problems keep occurring and the machines were constantly out of service during the entire duration of the trip. I took many pictures of this. Unacceptable. 12:The ice cream machines were out of service for the entire duration of the trip and were being prepped for the next cruise on the evening of the 19th , as I took photos of the machines to show they were being prepared for the next cruise to be operational. So we were cheated and cut off from this service without any notices. Unacceptable. 13: The gym smelt moldy all time and inadequate ventilation for clean air and pure air was not available . The air system was not working correctly. Unacceptable. 14: The bicycles and treadmills did not have any of the on screen programming working for viewing news or TV or whatever. Only one program was working from the entire selection and it was only in German. Unacceptable. 15:The Spa was a joke. The water in the dead sea Jacuzzi was cool-warm, never hot by Jacuzzi standards. The steam room and sauna was not working correctly and the sitting rock relaxation chairs were not hot or just slightly warn. This was a joke. Unacceptable. 16:Gala night the prime rid was as tough as rubber and the Matre de that was on then also complained to the chef that t his was unacceptable . This Matra de from Italy flu back home from Catalina for his vacation for two months on the 16th of Dec. Unacceptable. 17:The dinning room occasionally had some waiters and wait employees from the Philippines doing some short skits with music which was in such bad taste. Where they wore white gloves and held there crotches in sexual suggestions and rubbing their buts to the ground in some very bad taste type of choreography . Horrible and very much sexual suggestive. This was done three times for a total of around 54 minutes each time. Garbage and like some side street show, not one expected from a professional and experienced cruise line. Unacceptable. 18: I called to have my jacket pressed for the Dec 18th gala dinner and the house keeping person came., not the butler. And brought me back the jacket wrinkled everywhere , worse than when I gave it to them. I took photos of it and had to call the desk to complain and they took the charge off . He promised me that it would be back to my satisfaction without any wrinkles in it, or it would be free. The way I got it back is as if it was never pressed and only held and given back to me after being bungled up more, since it was in worse condition when I got it back from when I gave it to them. What kind of service and company runs a business like this? Unacceptable. 19: I had to go upstairs every night to find clean water from one of three machines to find out which one was working correctly so I could fill my in room thermos. I had to service myself constantly. Unacceptable. 20: The water machine sensors did not work correctly and need to be updated with modern equipment. The ice machines were constantly out of ice and a ice chest had to be put on the side for ice for the passengers since the machines were not working most of the time. Unacceptable. 21:The buffet in the aft of the ship on the deck where the rear pool is was closed all the time. Unacceptable. 22: The middle of ship pool was netted off and not in use most of the trip accept for the last few days of the cruise . Only the pool at the aft was open and the Jacuzzi. Unacceptable ! 23: The overhead closure in the middle pool area was closed most all the time , even in good sunny weather and was only opened the last few days of the cruise. Unacceptable ! 24: No one told us we had bottled water service in the restaurants without state room class until I accidentally found out by asking why another table was getting bottled gas water each night by the glass. Unacceptable. 25: A fire broke out on engine 4 early AM when we were at sea crossing the Atlantic. We were told constantly by sources that the ship was going to abort the cruise and stay docked at St. Johns so the engine could be fixed with parts being flown in. Then we heard another story that were going to have the option of being flown home from there. Another story was that if they could fix the engine the next cruise set for the 20th -27th was going to be reloaded to another Costa cruise liner. This was just added stress and did not allow us to make adequate preparations for our trip outside excursions , which we always booked from outside the ship and never used the ships excursions due to lack of trust and professionalism. 26: I have videos and the passenger Gabriella in 8303, and the Ken and Eric in room 8376 also experienced many of the same problems and complaints and you can contact them directly . ken and Eric said they were going to complain to Carnival cruise lines once they got home. 27: I also have videos of the passengers who were complaining about the dirty and unclean air in their rooms air supply and many passenger got sick with coughing constantly during the entire trip including my wife. I have recorded videos from many passengers confirming this . Videos available upon request. 28: Costa still has pending per-authorization charges, from Dec 13th, 2014, that they have not released from my credit card account as of this date still pending Dec 29th 2014 at my bank. One week after they charged the final invoice for my service charges. More proof of their slipshod operation and lack of experience, and professionalism in accounting and the industry . The food was absolutely terrible, not edible many times, over salted,. Over cooked and just bad quality without exception. There are other things as well. But I am frankly burned out on logging all the things and issues that were negative . I also need to mention that while crossing the Atlantic Engine #4 caught fire in the early AM and all the power went out in the ship. This was around 5 AM. The engine was eventually fixed . The ship was running on the other engines for a few days. I had direct view of the engines path in the water since we had the Panoramic Suite on the 8th floor overlooking the entire back and right side of the ship. I brought all these issues up to the desk as they were happening and only got a line of empty chatter, and false promises most of the time. I sent a copy of my complaint here into Costa cruise line administrative office and was totally ignored. Not one word or reply. Just be aware when your booking a cruise with this ship what to look forward to. Maybe they will change things in the future since they are docked in Miami now for 2 months doing the Caribbean area. But I seriously doubt it.   Read Less
Sail Date: December 2014
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged ... Read More
We have cruised seven times, mostly Carnival lines. Although the food was better than most, as many other travelers have said, the service was not very friendly. We were most aggravated by the $11 a day per person we were charged automatically for "tips" that were not deserved or earned. No incentive for employees to do a good job. I prefer tipping myself so I know the employees get the money and the hard workers are properly identified and rewarded. No food after dinner on a cruise line except for a whole pizza you have to pay for? What happened to 24 hour food. Room service menu was a joke. All the soft serve ice cream machines were closed without any explanation that was intelligible. The head of buffet rudely told me to cover up when I walked through with a bathing suit while everyone else was half naked (despite the fact that their bodies should have been covered). Italians hate Americans and 95% was Italian. Rude is an understatement. We were ostracized by the crew, staff, and other passengers. We got a room that said Ocean View but it was actually a view of the side of a lifeboat! Many ships have lifeboats below the cabins but not the luminosa. Bored to death on sea days. Very few activities. All announcements were made in five languages. Ugggh. Asking any questions about the ship were either ignored or dismissed. If a coffee machine was empty, no one would offer to get one, just say in a foreign language that I could walk half a mile to another machine. The only good thing about Costa was a very good embarkation and disembarkation method. Unless you were foreign and had to wait in a huge line to get back to Miami. Americans should avoid Costa lines at all costs unless you speak fluent Italian and do not look American! No football games or movies on main outdoor television. Only 24/7 advertising. No ESPN. Sports bar had no sports on televisions. Juices were flavored water. Beds were hard and uncomfortable. Pillows small and awful. Casino was a joke. Video poker games were rigged and pay tables so low it was ridiculous to even try to play. Poker table was used once a day for a tournament or two. I will say the singers, especially the Tringali Trio, were amazingly good but again very unfriendly to Americans. Read Less
3 Helpful Votes
Sail Date: December 2014
Staff is A+,house keeper Christopher Cabbo and waiter Jonathan González are 5 stars on my book and in general all the where always helpful.On the flip side of the coin...They charge for everything.The charge for water at the restaurant ... Read More
Staff is A+,house keeper Christopher Cabbo and waiter Jonathan González are 5 stars on my book and in general all the where always helpful.On the flip side of the coin...They charge for everything.The charge for water at the restaurant and they don't have the buffet after 1:30 pm,if you are hungry you most dress and go at the restaurant.The don't have coffee after 10pm and they charge for pizza after 5pm.I enjoy drinks with my wife at the pool BUT no staff to serve can you IMAGINE!That's a first for me,other cruiselines bombard you with fancy drinks which we love.No art auctions and entertainment at the theater was ok.They charge for tv movies or you only have a choise of 1 free movie a day in tv over and over again and 3 movies for the rest of the 18 nights!Bartenders at the disco did not knew how to make a cuba Libre(rom and coke), did not know how to make the drink of the day, he had to ask 2waiters and a manager!.I be live they are short on personel and trying trying there best on saving money and staff.Everyone I talk had the same feeling about the matter and most desapointed.I will mention that the ship broke in the middle of the atlantic at night,one of the engine explode and it was on fire for a hour, we where stock with no power for 2hours.I wail say that in general Costa in in the last ship we will think when we plan our next adventure...... Read Less
2 Helpful Votes
Sail Date: December 2014
I was thrilled to be going on a cruise for Christmas. Arriving in Miami and seeing the ship , I was very excited because the ship was beautiful. Once we reached our cabin there was a full bed. WMy son had booked the cruise and requested ... Read More
I was thrilled to be going on a cruise for Christmas. Arriving in Miami and seeing the ship , I was very excited because the ship was beautiful. Once we reached our cabin there was a full bed. WMy son had booked the cruise and requested separate beds. We asked for it to be changed and were asked if we could sleep together for the night. What? I don't want to sleep with my son. Next, the air condition did not work, however the steward kept trying to convince us that it was working. They finally admitted three days later that they were having a problem. Then we had a premium cabin which we were told by the person that booked the cruise included free room service and free breakfast in the cabin. Customer service told us basically that we were lying (this was our first time on Costa cruise how would we have known this). Next, we ordered water USA which gave us free water during meals. However, we found out that breakfast is not a meal and were charged for water. Things kept going on like this. I understand that this was an European cruise, but you allowed other nationalities to board and should consider this. Customer Service was horrible, many people were complaining about the service. My son lost his phone and he was told that a passenger had stolen it and it would not be returned by an employee. She worked with the pictures and continued to tell us how the passengers steal pictures all time. Really, this is not what we want to hear. As an American, I give the total Costa Cruise a 2 out of 10. My waiter Dee Dee was great! But thank God for French fries. Definitely will go back to American Cruise lines. Read Less
1 Helpful Vote
Sail Date: December 2014
I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa ... Read More
I have always loved Costa, going back to the Fredrico C, Carla C, and Flavian. Service was very European and luxurious-we had this 3 years ago on the Costa Serena, so when we decided to go westbound transatlantic we chose the Costa Luminosa for the trip - the itinerary contained 8 ports we never docked at (impressive sine we have over 100+ cruises under our belts. The ports were interesting but the ship's excursions were VERY EXPENSIVE compared to other Carnival Corporations other lines offerings. The cruise staff while always trying, was not very understandable in English - and all activities were mostly in Italian unless you asked for some English, and then it was not understandable and very very brief. The cruise director was no where to be found during the day or evening except for his MCing main shows or evening events including the Master of the vessel who was always interacting with his cruisers. In the daily program, dining options were listed but never appeared, craft projects were scheduled and the ship did not have the supplies. The food on the ship always sounded great, but was tasteless, meat extremely tough as rubber and over cooked, and vegetables consisted of one or two morsels. The Indian and Phiiipine food staff were very accommodating and always communicative and smiling as were the Maitre D's assistants. The bar staff was friendly and accommodative, but NOT the bar supivisors (managers) who spoke down to the passengers. we spoke to other passengers and got the comments like the cruise was rubbish, disappointing, etc. In the last three years you have to pay for pizza, ice cream, deck games, etc. Cruises were always all inclusive except for bar, laundry, excursions, etc. Every time you turned around you had to pay, so while the fares appear to be lower, Costa makes it up by"nickel and diming" the passengers. While everyone was friendly, and smoking has been contained to designated areas, the passengers would not give others the opportunity to get out of an elevator before pausing you out of the way and pushing their way into elevators. The most exciting event was while in the North Atlantic we experienced an engine room fire that was quickly extinguished, but the passengers were milling about and groups going to the muster stations as information was not being given frequently from the bridge or cruise staff. The event awoke the whole ship about 4:30 am. Al and all I don't think I would recommend Costa or sail Costa in the future - I will cruise on other Carnival Corp's other lines aimed at the American/Canadian customer.   Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 5.0 0.0
Family 5.0 0.0
Shore Excursion 2.0 0.0
Enrichment 2.0 0.0
Service 3.0 0.0
Value For Money 4.0 0.0
Rates 3.0 0.0

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