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3 Helpful Votes
Sail Date: September 2017
'Costa Luminosa' is a classic cruise liner, 8 years old, with a more traditional form, compared to newer ships. Interiors appeared to me like some sort of 'Art Deco', with lots of colorful illumination and warm colors. ... Read More
'Costa Luminosa' is a classic cruise liner, 8 years old, with a more traditional form, compared to newer ships. Interiors appeared to me like some sort of 'Art Deco', with lots of colorful illumination and warm colors. There were always lots of free sun loungers on the spacious sun decks, and the ship did never appear crowded. Everybody on board was friendly, caring and attentive. After arriving at about 11:30am, it took me nearly 3 hours from the port gate through the entire embarkation process to my stateroom, long waiting times again and again, but I was repeatedly addressed in German language. The staff and crew was always doing a good job in talking to their guests in each their languages. The security drill took less than 30 minutes and was held in Italian and English languages; movies with other languages were available on the TV in the stateroom the entire cruise. I found some clocks going wrong on board, and generally, light wear and tear. Since I am a buffet type of passenger, and I generally try to avoid long sessions in the main dining rooms, I did not visit the main dining room. In the evenings, the 'Ristorante Andromeda' was open from 07:30pm to 09:00pm usually, a very limited time for a buffet restaurant, not so Italian like, and there were queues sometimes, since the buffets are arranged on long bars with a narrow alley, not allowing guests to jump. Plastic table ware was used, but the offered food was among the best things on the cruise, although two typical Italian foods like pizza and ice cream were not included in the cruise fare. Choice of food was very good with a big variety, not just pasta, but also different kinds of fish and meat, even the best possible Bratwurst, always very freshly prepared opposite to the buffets, and very delicious small desserts from the patisserie. The spoons and forks at the buffet had greasy handles sometimes, and food was partially the same for lunch and dinner or dessert and 'La Merenda' on some days. Not so bad, since it tasted always very good. I had the 'Pranzo & Cena' beverage package, since only different beverages for breakfast and tea time were included in the cruise fare. Usually, only one side of the restaurant with each 2 different buffets was used in the evenings, thus there was always more free seating on the other side of the restaurant. At rush times, the restaurant was full, and it was hard for me to find free seating. 'Costa Crociere' offers some very few beverage 'Vending Machines' in the 'Ristorante Andromeda'. The guest can insert the 'Carta Costa' and choose between 6 different refreshment drinks. The given price on the monitor will then either be added to the board account, or was already paid with a beverage package. I tasted cool water instead of the expected lemonade, and was also astonished about the amount that came out of the machine, it filled the plastic cup only half, an estimated of 150ml. The guest can also get beverages at the end of every buffet line in the 'Ristorante Andromeda' at lunch and dinner, manually served by always very friendly staff, a full plastic cup with 250ml to 300ml out of cans or bottles. The 'Carta Costa' must be shown or handed over to the staff for paying therefore, any purchased beverage package is noted with its code on the card. Tap water is free, available from dispensers in the 'Ristorante Andromeda'. The 'Samsara Spa' crew was always very busy with promoting their offers, paper ads were delivered to the stateroom and handed out to guests near the gangway when returning from excursions. Hand disinfection was available at every buffet, but was not taken very seriously by most guests on this cruise. The entertainment program offered something for everyone, every day, with live music sometimes. Entertainment was as multilingual as the entire cruise, a charming Babylonian language jumble. I had purchased the Internet M package with a bandwidth for the entire cruise, and the internet speed was good on board. Excursions; I only booked a transfer from Katakolon to Olympia, the fare was ok, the bus on time, the journey times shorter than announced, but the stay of only 2 hours was too short for an interested visitor like me. Generally, short stays of the ship in the harbors with only one single full day stay at Mykonos. As on most ships, orientation support lacked on 'Costa Luminosa' as well. No port and starboard signs, and no stateroom direction signs in the staircase halls. I learnt after dinner on the last evening of the cruise about the departure procedure for the next morning, about only 3 hours before I had to put my baggage in front of the stateroom door at midnight. Staff at the 'Hospitality Service Desk' was very friendly and gave me an earlier disembarkation slot, since my assigned time was way too late for catching my flight. Disembarkation then proceeded very quickly the next morning. On-board accounting was correct. Thank you 'Costa Crociere' for a wonderful cruise with so good food, charming multilingualism and your warm Italian hospitality on bella 'Costa Luminosa'! Read Less
6 Helpful Votes
Sail Date: September 2017
Wow where do I start?? 7 family and friends first time cruisers. Flew into Venice and transferred to the amazing ship on the pre arranged bus..painless security and embarkation and a really friendly welcome to the ship from the great ... Read More
Wow where do I start?? 7 family and friends first time cruisers. Flew into Venice and transferred to the amazing ship on the pre arranged bus..painless security and embarkation and a really friendly welcome to the ship from the great staff. Luggage handled by Costa and placed outside our cabins...obtained a costa card that would become our best friend for the next week...it goes everywhere with you..no getting on or off the ship without it or drinks from the bar. Having read numerous reviews was a little worried about the cabin size but no worries at all...premium balcony cabin had a queen size bed ,table and sofa,three single wardrobes with hangers (but did take some of my own hangers) set of storage shelves with the safe in and cupboards under a surface with a mirror above and hairdryer...a full length mirror was on the inside of the wardrobe door. Plenty of shelves in the bathroom and great power in the shower and plenty of hot water..dispenser of shower gel in the shower. The cabins were cleaned daily... you had a choice of morning or afternoon cleaning..lovely hard working professional Frankie looked after us well. There were 2chairs and a table on the balcony ideal for a quiet afternoon with a book and watch the scene changing in front of you The food...oh the food! Again after mixed reviews was a little worried but again no need to be! Hot and cold choices for breakfast...seated in the restaurant or at the buffet all hot if needed to be or cold if needed to be...lunch...3 courses seated in the restaurant or tremendous choice in the buffet meat fish and vegetarian and accompaniments at each sitting....afternoon tea...focaccia sandwiches or filled cobs always along with cake and fresh fruit..and of course tea or coffee dinner was an amazing 4 course affair seated at our own table each night...with differing dress codes which you found out on the daily diary sent to your room We had purchased a drinks package with meals and were very glad we did...I would purchase an all drinks next time...the only minus point was the seating at lunch if you wanted the buffet it was a scramble to get a seat. The entertainment was great..shows each night and days were packed with things to do if you wanted.Being an Italian ship and many different nationalities made listening to all the introductions in all the languages a bit monotonous We went on 3 costa excursions which were well organised and for first timers we felt safe. The tuk tuks in Dubrovnik were amazing with very informative guides...there were chances to do your own thing too Looking already at booking the next one...if you're looking to book...do! Read Less
5 Helpful Votes
Sail Date: September 2017
I booked this cruise because of the itinerary and the very good price. We have been on several other cruises in the Carnival brand i.e Cunard X1 Princess X4 and Carnival X1 plus also NCL X2 and Royal Caribbean X1 . I was expecting some ... Read More
I booked this cruise because of the itinerary and the very good price. We have been on several other cruises in the Carnival brand i.e Cunard X1 Princess X4 and Carnival X1 plus also NCL X2 and Royal Caribbean X1 . I was expecting some compromises due to the very keen price... what I wasn't expecting was the constant penny pinching for example no tap water or coffee with meals outside of the breakfast time without additional charge.It is also the most aggressive sale of Drinks packages I have ever seen 30 euros per day plus...you have to drink a lot to make that worthwhile and many people were. The ship itself was very clean and high standard certainly having the Italian sparkle. I knew about the compromises on the multi language being mainly European clientele my wife and I were okay with that. The menu is European focused and we really liked the menu in the formal dining room (I like pasta and Italian and sea food) however the buffet was very limited choice compared to other ships and much more restrictive hours presumably to keep costs down... it was even additional charge for pizza!. Entertainment by the formal ships company was good but several of the nights were just Karaoke by the ships entertainment crew in Butlins red coat style not really cruising standard by any stretch. Trieste Easy walk and okay for 4 hours not fantastic but ok. Corfu 2.5 Km into town not really enough time allowed here... we arrived late and due to weather only 3 hrs so did not see much beyond the immediate town. Katakolon good trip to Olympia for 15 euros with Costa...and enough time to see. Mykanos landing by tender but nice place and decent time allowed. Dubrovnik...this was missed out and went to Kotor in Montenegro instead which was lovely. In summary great potential but I do not think we will be cruising Costa again.... an inclusive drinks package would remove some of the grumbles on penny pinching. Read Less
6 Helpful Votes
Sail Date: August 2017
We chose this cruise because of port of embarkation convenience and itinerary. Also had cruised before with Costa, and had an overall great experience. The embarkation procedure was not very smooth, but forgivable because it was not ... Read More
We chose this cruise because of port of embarkation convenience and itinerary. Also had cruised before with Costa, and had an overall great experience. The embarkation procedure was not very smooth, but forgivable because it was not the main embarkation port (cruise normally starts at Venice, we embarked in Katakolon). The ship was adequate, with all the usual amenities, fairly good condition. The cabin was on the small-ish side but understandable since it was an inside cabin at the lower deck. The cabin attendant was polite, but seemed overwhelmed with the number of cabins he had to attend to (reduction in staff?). Also we were charged minibar usage we never made. The amount was returned after complaining about it. Additionally, there may or may not be a situation with the blue towels (pool towels): twice the cabin attendant gave us back fewer than the initial number (there is a plaque when you arrive that states any missing towels will incur a 20 euro fine). I would like to believe it was an honest mistake. The dining was the highlight of the cruise, as the food was consistently good and well presented. However, we were assigned to just one waiter (as it seemed to be the normal in this cruise) who was not overly friendly. Also very bad decision not to include water with the restaurant meals (you have to actually buy it). The buffet restaurants (which we used fewer times) had also good quality food, but it seemed that the quantity was very tightly controlled. The main entertainment (theater/shows) was a hit-or-miss affair. The highlight was the "Voice of the sea" final. The singing/dancing troupe was adequate, and probably better than the remaining one-man-shows. Also one of the shows was repeated on two separate days in a 7-night cruise. The various activities however, where probably geared toward either humiliating a guest for the enjoyment of the other guests, or bluntly advertising a for-pay on board service available. The service in the bars was generally good, however the best (in our opinion) venue which is the gelateria on deck 3 was not adequate (too many customers for the assigned waitstaff). The itinerary was changed just before we embarked to visit Argostoli instead of Mykonos (not a big deal for us, but I can imagine the disappointment for someone having traveled from afar just for this visit). The visits and excursions were generally good, however very brief in some cases (Trieste is 4 hours at best). The excursions were very expensive for what they were offering (the exception being the visit of the caves of Postojna which was excellent). Case in point: the offered shuttle to take you from the cruise terminal in Corfu to the old town, is 10 euro per person. A taxi for the same distance (up to 4-5 people) is just 5 euro total. We traveled with our two children (pre-school age) who probably enjoyed it more than us adults. Costa seems to have taken the wrong approach, compared with their past. It used to be great value, great food, but now it seems that they are trying to compete on price on the initial ticket, and then attempt to monetize the rest after you board. The cost cutting is also obvious: no more free pizza, no more free ice cream, no more free water (outside the buffet restaurant), obvious reduction in staff (dining and cabin). Also the decision to automatically deduct the tips every day (instead of asking for it at the end) has probably an averse effect on the behavior of the crew in general - they are definitely trying, but honestly they are not really compelled to. I would probably try with a different Carnival brand, but overall our experience with Royal Caribbean was better. Read Less
11 Helpful Votes
Sail Date: August 2017
My girlfriend and I chose this cruise for its itinerary - places we had yet to visit - and price, it was a little cheaper than the competition for the itinerary and time. It was also the first time cruising with Costa, although I have 25+ ... Read More
My girlfriend and I chose this cruise for its itinerary - places we had yet to visit - and price, it was a little cheaper than the competition for the itinerary and time. It was also the first time cruising with Costa, although I have 25+ cruises in my history. We embarked in Venice, and the embarkation process was well-organized and smooth, although lengthy, we waited 2-hours before our number was called. Ship - it has all the essential and standard ingredients of a cruise ship with nothing special, when compared to other ships - no swimming pool slides, no climbing wall, no bowling alley, etc. It has pools and jacuzzis, bars and restaurants, etc. All well-kept, well-cleaned and the ship's public places are all nicely decorated and glitzy to provide a nice cruising experience. Cabin - We had an inside cabin in the front part on deck 4. The cabin is of reasonable size for a cruise ship. A little homework would have told us that this cabin sits right above the ship's theater on decks 2 and 3, an area to avoid if you like to take an occasional siesta or sleep early. During shows or practices (usually during siesta time) the cabin vibrates, shakes, and dances to the the loud music in the theater below, so during those times, you need to be out and about, or enjoying the show below. Dining - Here is where Costa definitely comes short. The buffet - reputed on all cruises as the place to eat an any time - is actually on a schedule, it opens a and closed at specific times just like the restaurants. So if you miss the dinner time assigned to you, or do not make it during the opening times, well, you need to wait until the next opening time to eat. There are no 24-hour places to eat on board. Coffee and water - On every other cruise lines I took, these are two drinks available 24/7. Not on Costa. Access is timed for coffee to breakfast time (7-11 in the buffet, 8-8:30 in the restaurant) and tea-time (4:00 to 5:30 pm). The rest of the time No Coffee! Not even in the restaurants at lunch or dinner. You will be invited to get you coffee from the bar (and pay for it, of course). If you scream and insist, they will tell you OK, then make you wait until you get tired and leave. Entertainment and activities - similar to all other cruises although I really like the Broadway style shows on this one. Service - The staff will tell you where to sit and where to go - do not expect any options or choice of table - it run like a summer camp. However, they will do it nicely. Ports and shore excursions - I have cruised enough to learn to avoid the ship's excursions and book my own with local tout operators (and save a bundle of money, while gaining much more flexibility) and usually take a nice walk around the city and a stop at a nice beach. Knowing all this, I will not cruise with Costa again, or if I do - I may forget - I will actually buy their drink package and include that cost when comparing prices with other cruise lines that actually do provide better all-inclusive services. Read Less
6 Helpful Votes
Sail Date: August 2017
This was our first cruise experience.. and we are already planning for our second time, so i can say it was nice, defintely! I loved the ship and the itinerary, quite less the dining: the buffet was too crowded and quite often with poor ... Read More
This was our first cruise experience.. and we are already planning for our second time, so i can say it was nice, defintely! I loved the ship and the itinerary, quite less the dining: the buffet was too crowded and quite often with poor quality. Room service was very good and frequent but bar service was not as good: waiters seems to avoid looking at you when they are even partialy busy, and it's not a nice sensation. Pool are also too small and crowded and so i never used them I loved samsara spa very much, even if, in my opinion, entrance fee is a quite too expensive (35 €/day/person). Squok (mini) club is very small but the service is fine and my child loved it. Unfortunately, due to rough sea, captain choosed not to land in our main stage: Mykonos... i'm just wondering if any other captain would make the same decision. Read Less
9 Helpful Votes
Sail Date: July 2017
Sadly this cruise was advertised as all inclusive, meaning water and food should be included. Water was at specific unclear times available on a different deck that we were not stationed on, the food during breakfast and lunch, which one ... Read More
Sadly this cruise was advertised as all inclusive, meaning water and food should be included. Water was at specific unclear times available on a different deck that we were not stationed on, the food during breakfast and lunch, which one could receive after standing in line with many unhappy customers was absolutely disgusting. Dinner was served at a specific time that was assigned to one by chance, if one failed to report to the dining hall within 15 minutes of the beginning of the dinner time one would have to deal with being locked out of the hall. Thus one had to resource to eating at a highly expensive other restaurant located on the ship, each restaurant service was unfriendly and in-comprehensive leading to food poisoning on two occasions. Upon asking for a manager or any person of sort we were greeted with unfriendly hostesses who would become defensive and aggressive. Bookings on the "Costa Card" were incorrect on occasion and additional charges were not removed upon request though many items were double booked. The swimming areas and showers were filthy as well as the deck being unkept and not taken care of. Staff appeared completely untrained in terms of hospitality as in acting aggressively towards simple questions, being completely unable to serve food, communicate with guests and responding politely. None of the people at any information desks were informed in any way about any of the procedures on board, as an experienced traveler who was accompanied by a person has been active in hospitality businesses for years both managing and leading restaurants and bars of well known names in Vienna, this whole vacation which ended up costing over 4.000 for eight days for two people, this was an organized rip off scheme planned by management that hid behind their staff. The major amounts of disinformation were widespread among guests on board leading to a very depressed and frustrated atmosphere. This was for us, and our friends the first and definetely last experience with costa. Read Less
3 Helpful Votes
Sail Date: July 2017
I am writing this review because my family felt many differences with other previous cruises. For example, at the Andromeda buffet the opening hours were too limited with periods where you find nothing to eat (only water). In other cruise ... Read More
I am writing this review because my family felt many differences with other previous cruises. For example, at the Andromeda buffet the opening hours were too limited with periods where you find nothing to eat (only water). In other cruise lines you can go to the buffet area to drink a coffee and eat at least pizza or sandwich at any time, making the atmosphere more relaxed and flexible (important if you have children). And when the buffet is open, Andromeda is crowded and is difficult to find a table. In other lines this is not an issue to be stressed on vacations (to stay on schedule and to find a table). There were many teenagers, but some of them playing at the swimming pool (Lido) without care of the elderly or the little kids (jumping and diving), only when they were splashing the cooking show they were stopped by the crew. The Costa Tour staff is very rude, if you ask something they just want to send you out of the ship. All these little things made our experience like you were part of a business chain, and not on vacation. The only places were we felt very nice were the cabin (cabin steward very polite and attentive) and during the dinner at Taurus restaurant. Read Less
35 Helpful Votes
Sail Date: July 2017
Cruise Costa Luminosa 1st – 8th July 2017 We have just returned from our first cruise on Costa. After reading lots of negative reports I did go with some trepidation. However the whole cruise exceeded my expectations and wonder if ... Read More
Cruise Costa Luminosa 1st – 8th July 2017 We have just returned from our first cruise on Costa. After reading lots of negative reports I did go with some trepidation. However the whole cruise exceeded my expectations and wonder if I was on the same cruise line as the people complaining. Now this is a positive report so if you are not into that then best stop reading. The whole package was booked through an online travel agent far cheaper than booking direct. There was four of us me, hubby, two daughters age 23 and 16. We chose a premier balcony cabin with drinks package. We had cabin 6339 in the middle of the ship. We left home very early to catch the flight with Ryan air to Venice Marco Polo airport. The flight was fine I was a bit nervous if it was delayed or cancelled then not sure how we would get there. But booking as a package I knew we were protected. I had pre-booked 4 single tickets for the express coach to Venezia P.zzale Roma this was booked direct with their website for 1 euro cheaper than paying on the day. I paid 7 euros per person, if I had booked a return then it would have been cheaper than that. However I wanted to return from Mestre station so booked singles. This worked very well but a bit pushy getting onto the coach. The suitcases are loaded by yourself onto the coach and then showing the ticket you get on. We got to Roma bus station within 25 mins without any stops. I know that ACTV do a bus for the same price but it is a local bus and stops everywhere. We then debated walking from there to the ship but the people mover was there for a reason. I think even though it was walk-able it would not have been easy with suitcases. Don’t be put off by the queues at the people mover it is only for the automated ticket machines that take notes and cards. It will cost 1.5 euros each but worth it. From the people mover it was a 10 min walk to the ship luckily we had wheeled cases. There is a shuttle that takes you there if you can’t manage. We checked in all our luggage and went through to the hall to wait to be called. We were given ‘9’ so knew it wouldn’t be too long. I did find that people with much higher numbers kept trying to get through but were turned away. However they did just stand there blocking the entrance a bit. Why? They are not getting on any quicker. The check-in process was quick and we skirted around the photographer as we were all grubby and didn’t want our photo taken. We then got on board and immediately went to our cabin to drop off our carryons and pick up our cards. First impression of the ship was how beautiful it was. If may be a bit over the top but very glitzy and why not. The glass elevators were amazing so fast. Cabin 6339 Premium balcony We really liked our cabin the room was made up for 4 sleeping and was left that way the whole cruise. This was perfect for us as if we all wanted a nap we all had somewhere to sleep. There was loads of storage two big wardrobes and one shelving unit. There was also a small chest of drawers, a cupboard and two small bedside cupboards. We could fit two of the cases under the bed but the others we stacked in the corner of the room. If we weren’t using both wardrobes then I assume we could have put them there. The cabin was very clean and kept that way the whole cruise. There was a fridge which we used for some snack items. However be aware that on the last night they lock the fridge and not sure what happened to the cake I had in there! I didn’t want it but wondered if there was something else then would it be lost. The balcony was a great size but with 4 in the cabin could do with 4 chairs. However every cruise line we have been on only gives 2 chairs. Dinning We chose the early seating 6:45 pm and wanted a table for 4, which we got. We did debate long and hard about whether we wanted the early or late seating. In hind sight we maybe should have chosen the late seating for some days we were back on board and had missed dinner, but there are pros and cons. The late seating is very late and dinner is a long process. You are not rushed and it would take a couple of hours to have dinner. We loved the slow pace and it felt like an event more than just food. Our server just had 3 or 4 tables to look after so we were very well catered for. He remembered and anticipated our requirements each night. We always had a bottle of wine ready for us and some sprite for our 16 year old. Very polite and courteous young man. The singing and dancing waiters one night was excellent they really put everything into it and got tremendous applause at the end. One night they had to dance with each of the female guests in turn. The quality of the food exceeded my expectations (after reading reviews!). It was perfect for us we love the Mediterranean diet, with the smaller portions and more courses. Some we liked more than others but they were all cooked and presented really well. We tried the breakfast/lunch in the buffet and in the restaurant. It was calmer and more relaxed in the sit down restaurant. We could all eat together and there wasn’t the long queues of the buffet. I liked the breakfast style continental where you could order hot food if you wanted in the restaurant. There was also hot food in the help your self-section of the restaurant. The lunch was all served at the table and was nice to eat in a calm and ordered manor. We did find queuing in the buffet a bit stressful and by the time you have done it and found a table it was cold. Everyone queued nicely but one women insisted on holding up the whole queue as there was no chips left and wanted to wait for them! Why didn’t she stand back and let people through but her plate was not moving from the section! I find buffet stressful in very cruise line though not just Costa. I was disappointed there was no pizza but I knew there wouldn’t be but hoped. You could buy it in the evening but you didn’t see many people doing that. Drinks We bought the drinks package Brindi which turned out to be an excellent buy. Drinks are not cheap on board and being able to get what we liked was great. We are not huge drinkers but it soon adds up, coffee, wine, prosecco, beer etc. Definitely worth it and made it so easy. The waiters were great very courteous and quick we rarely had to wait around very long. I prepaid via my travel agent and it worked out loads cheaper than paying on board or direct with Costa. I paid about £450 for 3 adults and 1 child for a 7 night cruise. Excursions This is the only criticism of the whole cruise. I ordered a trip to Olympia via the website and paid for 4 adults as children price is only up to 13. However the Olympia monument does not charge for children under 18. I queried this with Costa prior to going on the cruise, they couldn’t explain apart from saying it’s their policy. Also 5 days before you cannot cancel or change your excursions. When we arrived on the ship it turned out that we could have just got transfers for 15 euros each paying for our own entry. This was an official transfer by Costa so no worries about missing the ship. Since it is only docked as a tender for about 5 hours we didn’t want to take the chance with a private tour. Also ship tours got priority with the tender boats. We did the tour which was good and the tour guide spoke in English and German. We got to Olympia and she said make sure to only take a paid for ticket if you are not a child! So I queried this with the ship tour desk when we returned and again they didn’t know anything! I know it is petty but I would rather Olympia had the entry fee than Costa or the tour company used. Where has the entrance fee gone? My tip would be unless absolutely desperate to do a particular ship tour wait until you are on board there are deals and cheaper options once boarded. Corfu I had done my homework and knew that there would be a local bus to take us into town or we could walk. Since it was only a 4 hour stop we elected to catch the bus there and look to see the walk was ok. Costa claimed 4K to town centre, not true it is about 2.5 km and a nice easy 25 min walk. The local bus charges 1.7 euros each to the centre. Costa wanted something like 11 euros return! There is a free shuttle bus from the ship to the coach / bus area or you can walk. We tend to walk where ever we can as it is much nicer. Corfu doesn’t need an excursion at all you can wander around the town and enjoy the atmosphere. Since we arrived after 4pm into Corfu all the museums etc. were shutting so if you are interested in the forts then you will be disappointed in the timings. We just wandered bought a couple for nik naks and then stopped for a drink and mixed starter platter. We don’t normally eat off ship but we knew that we would miss dinner (early sitting  ) and thought it made up for it. We had a snack when we got back on in the buffet. Lovely port but could have done with coming earlier and staying a little longer. Katakolon (Olympia) If you don’t want to do an excursion to Olympia then you can just wander around the little port that has shops and bars etc. If I did this itinerary again I wouldn’t bother with the Olympia tour once you have seen it then no need to again. Olympia monument was lovely and very interesting it was good that it was a morning tour as the heat would have spoilt it later. We then had a trip to Olympia town that wasn’t really needed. We wandered around and got back on the bus about an hour later. It is a very busy place and the coaches find it really difficult to stop anywhere. So when you are asked to be there for pick up they really mean it as they have to block the whole road to load up. Mykonos This was our only whole day stop and the seas were too rough to use a tender. So we couldn’t stop, they then sailed around announcing they would let us know where we could stop. It turned into a sea day with an extra half day and overnight a Dubrovnik the next day. Dubrovnik Since we had an overnight stop arriving at midday we decided to walk into Dubrovnik. Now on google maps it said 45 mins, and yes it is a long walk up hill! Really regretted doing it as it was so hot. We walked back as well in the eve but it was downhill and much cooler. The next day we took the local bus at 12 Kuna single ride each person. We bought the tickets at the bus station as it was 3 Kuna cheaper than buying on the bus. Dubrovnik is a great city but on hot days it seems hotter. We explored the town the first afternoon stopping for a drink at the harbour side. Quite expensive in the city for drinks and food. The next day we paid to walk around the walls and it was 150 Kuna per adult and 50 Kuna for under 18s. Well worth doing and is about 1hr to walk. We then explored the city some more and found off a main square a little supermarket. Bought cold drinks and ice creams in there for vastly reduced prices. You are not frowned upon sitting on the steps drinking. There was a little market on and I bought some lovely lavender oils and Rose oil from a stall. Glad we had the extra time as the ship wasn’t originally set to dock until the morning. Venice Well I totally fell in love with Venice, even in the heat of July. It exceeded my expectations in every way. Yes it was crowded in the very touristy spots but a few streets away you could find yourself in an empty square or ally. We bought the Rick Steves guide book and did the walking tours that took us to areas that we never would have found. Well worth buying lots of tips. The food was not as expensive as I had imagined we used trip adviser to find out of the way restaurants and wine bars. We ate where the locals ate and it was fabulous. We added 3 nights onto our cruise to do Venice which allowed us to do the islands of Murano and Burano. Both well worth the boat trip. We bought 3 day travel cards which were needed as our hotel was outside the city. We decided to stay in a 3 star hotel in Mestre a lovely old Italian town. This proved really good as we got off the ship onto the people mover off on the number 2 bus right outside our hotel door. If we had chosen to stay in Venice it would have involved quite a lengthy walk with cases. From Mestre station we took the coach back to Marco Polo airport. Summary Enjoyed our cruise and would not hesitate to take another costa cruise :-) Read Less
15 Helpful Votes
Sail Date: June 2017
Chose this cruise because of the itinerary and decent price. The ship was clean, but the cruise as a whole was a bit disappointing. The ship had a small theater (compared to others) and seemed to be geared more toward bars and making ... Read More
Chose this cruise because of the itinerary and decent price. The ship was clean, but the cruise as a whole was a bit disappointing. The ship had a small theater (compared to others) and seemed to be geared more toward bars and making money. Information provided throughout the cruise was minimal and lacked details. Our cabin was assigned to us (we were not able to choose) and we ended up in a Samsara Spa Suite on deck 8. However, Costa's boarding ticket made it clear that we would not be able to enjoy the spa benefits that are normally associated with that type of cabin. It didn't take long to figure out why we were assigned to that cabin. It was directly under what becomes the dance floor on deck 9. Stomping and loud music on your ceiling until it is over. Our cabin steward was great, but he is probably to only Costa employee we encountered that I would say that about. Everyone else seemed disconnected from a cruise ship atmosphere. Dining was okay. Buffet needed variation and the portions in the restaurant were pretty small. Dessert choices and variety were also disappointing. Another important detail is that if you do not purchase one of the overpriced Costa beverage packages, you will be drinking WATER the entire cruise. If you are lucky, you will get a cup of coffee with breakfast on the buffet, but coffee with dessert in the dining room was even a challenge. The waiter was a one man show (other cruises we have been on had at least 3 people working the tables in groups). Obviously, an area where Costa is trying to cut costs. It was very obvious that our waiter was not a happy employee most evenings. Entertainment and activities were minimal for a cruise ship. A few shows (there were not many) were okay, and a few were just bad. Again, it seemed that the Costa Luminosa was more interested in the passengers spending money in the bars or casino during the evening. There were only 2 small pools that were usually loaded with kids. There was nothing else for kids to do. There were machines to pay for ping pong balls to play ping pong! The ship needed more pools and an adults only pool area like most other ships have. The plus of this cruise was the itinerary. BUT, we had to be back on the ship by 1:30 pm at most ports and the shore excursion prices were beyond unreasonable. Most of the beach excursions were about 45 Euros for a 20 minute bus ride to the beach. Read Less
23 Helpful Votes
Sail Date: June 2017
Corporations exist to make money for their shareholders and there are two ways they can do it.  Forming a long-term relationship with customers who love the product, remain engaged and delighted and want to return. Or short-term gains ... Read More
Corporations exist to make money for their shareholders and there are two ways they can do it.  Forming a long-term relationship with customers who love the product, remain engaged and delighted and want to return. Or short-term gains through nickel-and-diming, cutting corners and slashing staff. In my opinion, Costa has clearly chosen the latter path to profitability for its parent corporation Carnival. I used to love Costa, with great experiences on both the Atlantica and Mediterranea in the Caribbean. Maybe it's the Mediterranean versus the Caribbean experience from a few years ago, or maybe it's a genuine sea-change at Costa since I was last on one of their ships. I'd looked forward with much excitement to this cruise, but Costa seemed to throw up impediments every step of the way.  And while I encourage you to keep reading, all that I say in here has been previously stated in earlier reviews, which I chose to ignore thinking this wasn't the Costa line I'd known in previous cruises. It's a great ship, with hard-working employees.   But those employees are being asked to carry out short-sighted policies. One example is the lack of tea and coffee outside of breakfast hours.  Travel on any cruise line and tea and coffee are available in at least one location around the clock.  The height of this absurdity came to a head on debarkation day when I wanted a cup of tea at 650am. Even though the tea/coffee station was set up, they weren't budging and wouldn't let people use it until 7am when the buffet line opened. Fancy ice-cream?  Not on Costa. There's a charge for ice-cream/gelato or you can use the machine by the swimming pool, at a cost.  The machine just looked so out of place and not what you want to see on a cruise ship.  (Both Disney and Carnival offer complimentary self-service ice-cream and some beverages around the clock.)  I'm not opposed to a business making money, but it comes at a cost:  I've taken three previous cruises on Costa and am so pissed by the nickel-and-diming that won't be taking another. Costa, by the way, also charges for what's billed a premium pizza. Other cruise lines deserve my business. The main dining room on most cruise ships is a nice place to get breakfast, especially on seadays.  Costa has a new approach:  Get rid of waitstaff and let passengers get their own food from a buffet set up in the main dining room.  Again, it might cut your costs but it's not the cruise experience.   If I wanted a buffet, I'd be at the buffet on deck 9. The number of menu options has been greatly reduced.  Many cruise lines offer a minimum of five entrée options.  Costa is down to about 3. The buffet food is virtually the same every day, with little variety.    The ice and water machines were temperamental and didn't always work. Another cost-cutting move was eliminating the daily menu that most cruise lines post just outside the main dining room. Not on Costa. A member of the wait staff told me it had been eliminated because of "security concerns," which I don't buy because that just doesn't make any sense. Whether that is the true reason, I'm not sure. In its place was a sign advertising paid dining options, which presumably creates less of a security risk. Just wondering why the menu information isn't posted to the MyCosta app that's available for download on the ship, or posted in a location that might be less disruptive. And speaking of "security concerns," no one seemed too worried about the crowds created byfoot traffic caused by the portable beer sales kiosks near the buffet. Also the buffet lines can be long, causing traffic jams at peak times. Also gone are the portable pasta stands which I've enjoyed on previous Costa cruises, presumably a casualty of cost-cutting. Passengers on cruises that I was on seemed to love it! Boarding at Venice was a mess.  Chaos at embarkation.  We were given a boarding card that said number 6 and we'd have to wait for our group to be called.   But when I went inside and asked where the check-in line was for suite passengers, all of a sudden I was given a number 1.  Once in the correct line, boarding was a breeze. If you weren't in a suite, it was a crowded wait. Debarkation was much better and they had us off the ship quite promptly. Rarely saw the cruise director, apart from the shows.   The entertainment was lacking. I was bored on this ship a lot and there is nothing to do, unless you're buying bingo cards or playing in the casino. Port times were limited.  We'd get into a port like Trieste around 7am and be gone by 2pm.  Likewise for Dubrovnik. On the plus side, cabin staff were hard-working and wonderful. Nelson the bartender in the karaoke/piano bar lounge was a genuinely nice guy. I'm looking forward to getting the customer survey and hopefully it will provide an opportunity to provide detailed feedback to Costa about this cruise's shortcomings, with my name attached. I was quite surprised that cruise line officials openly pushed customers to only score a 9 or 10, saying that anything less was viewed as a failure. Costa executives have to think about the way they score. Despite being urged to give high grades, I won't hesitate to give low or barely passing grades where appropriate. I really cannot recommend the Costa Luminosa, or the cruise line, based on this cruise and would certainly not recommend it to anyone who has cruised before and has a reasonable expectation of what a cruise should be. I've taken more than 30 cruises, with 4 of those on Costa and this was easily the worst. Read Less
8 Helpful Votes
Sail Date: May 2017
We chose this cruise because of the itinery and largely because it was incredible value at £380 pp. Having read some reviews here we approached with an open mind (first time with Costa) but were very pleasantly surprised. The ship is ... Read More
We chose this cruise because of the itinery and largely because it was incredible value at £380 pp. Having read some reviews here we approached with an open mind (first time with Costa) but were very pleasantly surprised. The ship is very stylishly fitted out, we loved all the detail. All is spotlessly clean and doesn't look the 8 years old that it is. We were upgraded from an inside to a premier balcony cabin and given a lunch and dinner drinks package for free, both were very welcome and made it even better value. We really can't fault anything at that price and it would be hard to even if we had paid twice as much. Food was superb. Service and staff without exception were extremely friendly, helpful and courteous. The only dining criticisms are that buffet hours are limited compared to our previous cruises with nothing available mid morning or after 9pm. Even breakfast and lunch are limited to less than two hours. Also, breakfast and lunch service in the dining room can be slow. Evenings were fine. Coffee and tea were only available from the machines during buffet hours. Water was always available (and was served at the dining table free). Of course everything is available if you pay for it. Entertainment was good with musicians around the ship. The evening shows were of a high standard though not quite the P & O west end style productions. It is of course difficult on such an international ship to provide entertainment to suit all with the language issues. Outside areas are good. Plenty of quiet or noisy areas to choice. We particularly like the 'stacked' rear decks where you can sit out in some shelter and enjoy the rearward view. Many modern ships lack this. We always managed to find a sunbed on sea days eventually but they need to clamp down on people reserving beds. We are not pool people but there are only two pools and the large one with the retractable roof was always enclosed, even on hot days. This made it noisy and steamy. This is probably the only area of the ship that shows it's age and not as stylish as the rest of the ship. It is also used for evening parties and lacks atmosphere. We had a look at the spa and it looked superb if that's your thing. We don't do excursions so can't comment on these. It irked somewhat to be told it was a 4m walk to Corfu and Dubrovnik when it was 2km. This was just trying to sell the expensive shuttle tickets. The local buses, and even taxis if you share, are cheaper an 2km is a reasonable walk. Some have commented about certain nationalities pushing in and jumping queues. We rarely experienced this (there are always a few rude individuals). We found all nationalities mixed very well and the atmosphere on board was lively yet well behaved. All in all it is hard to believe we were on the same ship as some who have reviewed here. The above really is nitpicking but Costa need to know where they can improve an already top notch experience which genuinely is what it was. We had a fantastic time. Read Less
15 Helpful Votes
Sail Date: May 2017
As a pensioners we looked for a good value for money cruise and couldn't believe the price we got it for, very reasonable plus we had three days in Venice prior to cruising. We read lots of reviews which were not very favourable but ... Read More
As a pensioners we looked for a good value for money cruise and couldn't believe the price we got it for, very reasonable plus we had three days in Venice prior to cruising. We read lots of reviews which were not very favourable but decided to go ahead anyway, as long as our cabin was clean and the food reasonable we would be OK. The itinerary was very good which was a big plus in choosing this cruise. The ship is magnificent and everywhere spotlessly clean and shining, lots of marble and beautiful lighting, all the lifts were quick, silent and plenty of them. Lots of sunbeds on different levels. Our balcony cabin 6281 was superb with plenty cupboard and wardrobe space, nice bathroom, sofa and table, mini bar, hairdryer, and a very nice touch was a coffee machine (1.55 euros) per cup. The cabin was kept spotless and tidy by our steward and towels were changed twice daily if we wanted them changed (just leave them on the floor ) every evening the next days itinerary was left on the bed along with any other information. All the food in the main dining room was great with lots of choice and if you wanted an extra portion of the same dish then we only had to ask, we had a drinks with meals package ( red, white or rose wine or beer) and glasses were refilled constantly or just ask for another beer and it was there in minutes. Presentation of the food was also very nice especially the deserts. Self service buffet food also plentiful and good choice. We didn't join any on board activities but those who did were obviously enjoying themselves. The evening shows were very good entertainment. Service by all staff was first class, specially waiters and Jessie (our cabin steward) couldn't have been any better. Ports of call very good....Trieste a lovely place, Piraeus (for Athens) Katakolon (for Olympia) Corfu a beautiful place and Dubrovnic another beautiful place. Took a Costa sight seeing trip to Athens which was 30euros each and well worth it.Also used Costa transfer to Dubrovnic old town which was about 10 euros again worth the money. Corfu we used local bus which was very cheap and just a few minutes into town. Overall it was a fabulous cruise, had NO complaints about anything and would certainly recommend to anyone......Well done Costa we will certainly travel with you again. Read Less
3 Helpful Votes
Sail Date: May 2017
We went as a family of nine and had a superb week, it was my 80th birthday which was the main reason being choosing these dates and Costa Luminosa staff were wonderful. The whole cruise was really enjoyable we ate mainly in the Taurus ... Read More
We went as a family of nine and had a superb week, it was my 80th birthday which was the main reason being choosing these dates and Costa Luminosa staff were wonderful. The whole cruise was really enjoyable we ate mainly in the Taurus Restaurant the food was Italian based as you would well imagine but was great however there was international menu most evenings. The waiters were terrific. The entertainment was top notch with singers and dancers put on three exceptional shows that were marred for me personally in that it was too loud as I have hearing sensitivity problems. The organisation on board is like clockwork as the staff have done it all before many times. We have been to most places on the itinerary and therefore didn't go on the excursions. Costa Luminosa is a rather glitzy ship which we rather like and with the passenger compliment of approx. 2500 is not too big that services are at times stretched. The gym was not entered. A great time was had by all our family and we will certainly be going back for more. Read Less
21 Helpful Votes
Sail Date: December 2016
have been on lots of cruises and this was so bad I cut it short and travelled back to the UK as I was so desperate to get away from the horrific experience, The cruise was a rip off and everything was geared towards getting as much money ... Read More
have been on lots of cruises and this was so bad I cut it short and travelled back to the UK as I was so desperate to get away from the horrific experience, The cruise was a rip off and everything was geared towards getting as much money from you as possible No/little entertainment on board so we decided to play the daily bingo - no thanks it was buy 2 tickets and get 2 free at £40! Yes £40 for a game of bingo so gave that a miss and just wandered aimlessly about the ship with nothing to do. Husband decided to have a game of poker - £16 a hand so easily lost £100 in a couple of minutes once again could not afford to continue with that rip off activity, Trips were extortionate £112 for a ride into Rome when the train fare was only £13 return. No information on board the ship so we did not know what was going on - yes we understand that it is an Italian cruise line but could some things not have been told in English for the benefit of British customers? The ship was rammed to bursting, nowhere to sit in the evening and the drinks package was £175 each everyone in the cabin had to have the package even though I do not drink alcohol so it was expensive for me for a couple of soft drinks and coffee. The food was disgusting, portion sizes small and took hours for the food to arrive. I am a vegan and even though I was guaranteed vegan food, the most imaginative they could come up with was a plate of grilled vegetables and cold undercooked chips again and again and again and again.......Never again will I go on a costa cruise be warned. Read Less
19 Helpful Votes
Sail Date: December 2016
This is an Italian ship and all of the passengers were European. The staff, many of which were Philipinos, all spoke fluent English, the passengers spoke either French or Italian. This was our second trip in 2016 on the Costa ... Read More
This is an Italian ship and all of the passengers were European. The staff, many of which were Philipinos, all spoke fluent English, the passengers spoke either French or Italian. This was our second trip in 2016 on the Costa Luminosa, a ship we really like but, the decor is very Italian. The design of the ship and the rooms is very comfortable and well planned. Moving about the ship is very easy; plenty of elevators and we particularly like the theaters on Costa which have space for accessing seating, cocktail tables for drinks, and moving within the rows is very easy. The cabins are spacious when compared to other cruise ships of this size. The food, usually 4 or 5 courses, consists of pasta/risotto and assorted sea food items and occasionally steaks. Meat served on this ship is not dry aged as one finds on ships attracting mostly US clientèle but overall, the food is very good. Those from the US may find many of the plates unusual, things such as octopus, mussels or cuttlefish may not be items one typically eats but all were very well prepared. The entertainment was generally good, albeit with difficulties in appealing to a varied audience which can speak up to 5 different languages. The is rarely any live music in the theater most all is recorded. After two voyages on Costa, we give it an overall favorable rating. Progression in their loyalty program, the Costa Club, is relatively easy and one can move up through the levels quickly. Costa offers a variety of drink packages and I would strongly recommend participating in at least one of them as drinks, even water, can be difficult to obtain outside of meal times. Costa charges significantly less for gratuities than do many other companies, even their photography costs much less, often at only 10€ a picture. For those from the US, Costa will be a different experience. Dinning is later in the evening and nightlife really starts at 11pm. Because of the late dinning times, breakfast is not as important as one may be used to and breakfast buffet offerings are limited to cold cuts, pastries, and fruit. However, full breakfast, eggs and other hot items are available in the restaurant. Read Less
7 Helpful Votes
Sail Date: September 2016
Did the first 30 day leg of this cruise Savona to LA. Very poor communication on all aspects prior to cruise. Advertised drink packages confusing and mistranslated from Italian to English. In addition upon boarding discovered all ... Read More
Did the first 30 day leg of this cruise Savona to LA. Very poor communication on all aspects prior to cruise. Advertised drink packages confusing and mistranslated from Italian to English. In addition upon boarding discovered all wine, beer and water was free at lunch and dinner, nice surprise if you had already bought a drinks package. Boarding was shambolic, poor directions at port, no indication of where to go or where to deposit luggage. Once on board directed to level 9 for lunch but no indication that cabin was ready, only found out hours later from conversation with other guests after hanging around the buffet for ages. No option for dinner other than the 6pm (too early) or 8.30pm (too late) sittings, or pay for a pizza or burger on level 9. Suffered minor cold and sniffles, (which ran rampant around the ship) but forgot to pack any aspirin. None available on board unless you pay 62 Euros to consult the doctor, most expensive aspirin ever. By the way you could buy condoms, so no headaches please. Library cramped and books difficult to access, internet exorbitantly expensive, 99 Euro for 3GB, my home satellite package is 60GB for about 30Euro, so that is quite a mark up. Food average, and repetitive, cabins reasonable (had a balcony on level 8), evening shows fair to poor. On board crew helpful and trying, problem seems to be management incompetence and general penny pinching. No English language news except CCTV (China) and Korean TV. No CNN or BBC, yet multiple Italian,German, Spanish stations. Did have CNN and BBC for first day or so them mysteriously disappeared. Official line is technical problems but suspect it is about the Dollars Read Less
3 Helpful Votes
Sail Date: September 2016
Problem with one enginer start before NYZ. Metting in the thatre,kapten say we are safe,all passager get on new cruise for fre,all the passenger screem hhhhuuuurrrrraaaaaa,so happy. What hapen IF the The lost enginer brook out.we ... Read More
Problem with one enginer start before NYZ. Metting in the thatre,kapten say we are safe,all passager get on new cruise for fre,all the passenger screem hhhhuuuurrrrraaaaaa,so happy. What hapen IF the The lost enginer brook out.we shame. Officeal languids was 5,italy,german,france,spain,and bad englisch. They most have an scandinavia crew. The food loks werry atractive,but dont small anything nothing. Coffemachine was open 2times in à day,morning and afternoon 4-1730. Ju most have an drinkpaket,anyway it's gona be werry expensive for you. All presentation in the theatre are 5langues,we sleep before they start. When we have gala dinner,maybe 20ptocen was dress,ashamed. IF you dont go to the restaurang on the eveening you gona sleep hungry,IF you dont bay pizza or burger,Moneybrother money.ashamed. Same god things,the ship was so clean. You most learn chefs to dont serve red burgare,and till them about garlic an pepper. It's werry difficult to have an table with lunch,people ho dont have an balcony cabbin are sittning all day and play card.ashamed.we have cruissing over 20times but nerver see a cruise boat like Costa luminosa. Newer more Read Less
3 Helpful Votes
Sail Date: August 2016
We mainly chose this cruise because it took us from Northern Europe to the Mediterranean. We were very sceptical of cruising with Costa because of the reviews on this site. However the experience couldn't have been better. Costa ... Read More
We mainly chose this cruise because it took us from Northern Europe to the Mediterranean. We were very sceptical of cruising with Costa because of the reviews on this site. However the experience couldn't have been better. Costa Luminosa is a bit smaller than other cruises we have done (MSC) and we enjoyed that. It enabled us to meet more people and make some firm friends who we'll keep in touch with. The only thing lacking was enough pools. On a day at sea you almost had to queue to get a swim! We had a premium balcony cabin which was large and comfortable. We liked having a seperate sofa to sit on when we were resting, and the balcony was a great place to escape to if we wanted a little peace. We always had breakfast and lunch in the buffet, and this is where we met most of our new friends, just by sharing tables. The food was good with lots of choice. My only negative would be that there was far too much salt in all the savoury food, both in the buffet and in the restaurant. The entertainment was a bit hit and miss. There were some grea artists playing the various bars on the ship and we rotated around them most evenings. There were also a handful of amazing shows in the theatre, and a handful of not very amazing shows. But we never lacked entertainment somewhere on this ship. We also enjoyed the guest speaker who gave lectures on the history of the area we were in on days at sea. Service was very good and any reasonable request was delivered promptly and with a smile. We didn't do shore excursions at every stop, but the ones we did do were really good. Great local guides. The only downside was having excursions sharing two languages. It was ok when we understood the other language, eg French or Italian because we got the whole story. Unfortunately other languages left us in the dark when you could tell they had more of the story. Overall a great trip and would certainly travel with Costa again. Read Less
5 Helpful Votes
Sail Date: July 2016
Our ship departed early the morning after boarding allowing us to explore Stockholm before departure. Embarkation and disembarkation were very well organized and went very smoothly. There was no waiting for check-in. We were on board ... Read More
Our ship departed early the morning after boarding allowing us to explore Stockholm before departure. Embarkation and disembarkation were very well organized and went very smoothly. There was no waiting for check-in. We were on board within 10 to 15 minutes of arriving at the port. The ship itself was very well designed. There was never a wait at any of the 3 elevator groups. Moving about the ship was easy, even exiting the theater took no time. The surprise was the food. Dinner consisted of 6 courses; the pastas and risottos were fabulous, the cheeses delicious, and the main courses were primarily fish and Italian specialties such as Osso Bucco, all excellently presented and prepared. Wines offered were adequate. Purchasing a drink package would be strongly recommended. Dinning hours were limited from 7pm to 10pm The coffee and cappuccino on-board, Illy, was as good as I have had anywhere. Read Less
1 Helpful Vote
Sail Date: July 2016
We chose this cruise because due to the location we knew it would be cool weather wise.This was correct..nice and cool.Itenerary was Stockholm/Helsinki/St Petersburg/Talinn/Stockholm.Absolutely loved all the ports except St Peterburg.Would ... Read More
We chose this cruise because due to the location we knew it would be cool weather wise.This was correct..nice and cool.Itenerary was Stockholm/Helsinki/St Petersburg/Talinn/Stockholm.Absolutely loved all the ports except St Peterburg.Would not recommend going there.And if you do my advice is if your there 2 nights as were were only sign up for one day of excusions.Many people had booked both days and wished after the first they had not.You cant get a refund if you book both.Also avoid walking tours in St Petersburg...terribly crowded in summer and street level grim and dangerous w pick pocketing.Be prepared for all the tours in St P to be extremely crowded.Your main concern will be not losing your tour guide.On this cruise the best place to shop is Talinn pricewise.We were very pleased with the Luminosa.Service was great food was good.Biggest complaint which is significant is no free wifi.Its crazy paying extra for wifi and we didnt but our trip would have been easier if we could have.Also wish they would have been better about keeping kids out of the adult pool.Other wise we were happy with our cruise. Read Less
6 Helpful Votes
Sail Date: July 2016
I’ve finally chosen a cruise with Costa Luminosa after considering the same route, activities onboard, food seletion with other cruise line companies such as Royal Carribean, Norwegian Cruise, Princess Cruise. I selected Costa due to ... Read More
I’ve finally chosen a cruise with Costa Luminosa after considering the same route, activities onboard, food seletion with other cruise line companies such as Royal Carribean, Norwegian Cruise, Princess Cruise. I selected Costa due to the reasonable price in comparison with Royal Cab and Norwegian (almost 1.5 times more expensive for the same cabin type, same route Stockholm - Helsinki -Tallin - Saint Peterburg), we then booked a balcony cabin with option of upgrading to a high class of cabin for free of charge. Luckily, we ended up in the Suite Balcony cabin which has more space, consists of a mini bar, and larger bathroom. Here are some pros and cons: Pros: The Costa Luminosa is not as big as Royal Oasis of the sea or Norwegian Epic (4-5000 pass), but the reason for me to vote for Costa is because of the Italian design. I love the way italian design the cabin (the toilet and the bathtub are located in the same room which is very convenient. In Norwegian epic, you would have toilet and shower in two seperated areas which is uncomfortable for me). Regarding the food, we have two options: buffet or the restaurant. The buffet is pretty normal and has the same level with other cruise ship. However I feel that the food in the restaurant is more fresh and more european than what we have had in Royal and Norwegian. Perhaps, we are prefer the european food than the american ones. Gala dinners are served well with typical italian food and the performance of italian staffs in the kitchen. Cons: Room is cleaned up everyday. However, the steward never refilled the shampoo and the bodywash, I had to call the room service to ask for that. Comparing to Royal Cab and Norwegian Cruise line, the activities on board in Costa Luminosa is very mediocre. Lack of evening shows, the swimming pool is too small. I did not bother to try one even I have already prepared my swimming suit. Quite a big surprise to me that the ice cream in Costa Luminosa is completely not free whereas it is totally free in other cruise lines. Well, I could mark it as the positive point in the review as I am trying to lose some weights at the moment. The staffs are friendly. However I would prefer to have more diversified community of staffs. In Costa Luminosa, more than 80% of staffs which I saw were Fillipinos even most of the engine staffs. I have no problem or whatsoever with Fillipino staffs as all of them were nice and very helpful. Nonetheless, in other ships, we have a better mix of Roumanies, Hungaries, Brazils,…with the Fillipinos. On the day the ship gets to the port, we have options of taking shuttle bus to the city centre, hop on/off bus (more expensive), or taking the tours which is organised by Costa. I am not very pleased with the information of port that Costa has given us. In many ports, the passengers do not have to take the shuttle bus to get into the city centre. Instead of that, they could have taken the local bus or just walk 10-15 mins. Costa did not supply any city map and did not give any hint to walk/take local bus to city centre. However, I always figure it myself as this is our 5th cruise. Once we get on the port, there is always information desk of the port, go ask them the direction and take the map with you. An alternative way is to ask the Hop on/off staffs, they are usually nice and friendly to guide you to walk to the city even you do not use their service. The ship was cruising on the Baltic sea and passing several scandinavian countries like Denmark, sweden, estonia, finland, and russia. One of the reason I took the cruise in baltic sea is because of Russia. I was so curious to explore and to see the real communist country like Russia after have watched/read so many things about this country in television and books. Saint peterburg is 2nd largest city in Russia. Frankly speaking, the impression of Russia in my mind now is not a very hospitality place. The traffic is bad, and gets worst when it rains. Buildings, bridges, and architecture is old but no way to compare to Paris. If you have enjoyed youself in charming beauty in Paris, then Saint Peterburg is not even close to be in the same league. The pick pocketing is everywhere. All things cost increadibly expensive as the russians want to make money over the tourist. The truth is that Russian economy is suffocating as the rouble (russian money) is felt off 50% its value in the last one year. The whole Russian nation is just based on the oil price. That’s the way how communist politicians run the country. After having heard some many warning regarding the pick pocketing, without any hesistation we took the tour organised by Costa to visit Saint peterburg in two days to visit some churchs, the Hermitage museum, the Neva river,…The Hermitage museum has been exagerated too much. This museum is no way in comparison with Le musee du Louvre in Paris. The atmosphere inside the museum is unbelievably chaotics. There were too many people, hundreds of touristic groups coming from different countries which made the environment event worst. It seems to me that there was no safe way for the foreigners to visit the Hermitage by their own, therefore 90% of the visitors join in the tour. The only positive thing is that you have free wifi in Hermitage. Thanks for that, I was able to go online after 2days because in all other places the russians charge around 2-3$ to use the wifi. Read Less
7 Helpful Votes
Sail Date: June 2016
My Italian sister-in-law who lives in Italy chose the cruise, as she has only ever cruised on Costa and does not realize that there are many better cruise lines from which to choose. Ship: It compares very poorly with MSC, Princess, ... Read More
My Italian sister-in-law who lives in Italy chose the cruise, as she has only ever cruised on Costa and does not realize that there are many better cruise lines from which to choose. Ship: It compares very poorly with MSC, Princess, Celebrity Or Holland America, our usual choices. 1.There was no water, tea or coffee available other than for purchase at the bar or when the buffet was open. everything that is normally complimentary on other lines required payment. 2. The cabin was large and beautiful, with a balcony. Well furnished 3. Dining was not as good as expected. The menu and food was supposedly designed and supervised by a well known Italian chef. It did not live up to expectations. Loin lamb chops were overcooked, thin and like leather. Appetizers and pasta were excellent. When I told the waiter that the lamb was overcooked, his response was "That's how it comes" Other food was fairly good. 4. Entertainment was mediocre, Similar to other cruises but without the variety and talent. 5 No intellectual or creative activities such as I have experienced on other lines: no quizzes, few games (bocce, shuffleboard, darts), or participation activities. 6. Putting course was 3 ill kept holes. 7. The animation team was not in evidence and did not encourage passenger participation. 8. There was little communication regarding daily activities or reminders over a communication system as to what was going on during the day. 9. The service and attitude of staff was excellent. Read Less
8 Helpful Votes
Sail Date: May 2016
This was our first Costa cruise and we loved it. My husband and I had been wanting to see Scandinavia and St.Petersburg, so we decided to book this cruise. The ship was lovely and very clean. Things were well marked and it was easy ... Read More
This was our first Costa cruise and we loved it. My husband and I had been wanting to see Scandinavia and St.Petersburg, so we decided to book this cruise. The ship was lovely and very clean. Things were well marked and it was easy to find one's way around. We had Suite 7314 on deck 7 which couldn't have been a better location. Our stewardess, Fe, kept the room immaculate and there was nothing that was too much trouble for her to do for us. Leao, our butler, was always checking in to see if we needed something and he delivered any of our room service requests promptly and with a smile. I can't say enough good things about our dining experience. I didn't know until we boarded that we had been assigned any-time-dining in a special dining room called Club Luminosa for all of our meals. After the first dinner, our waiters, Roger and Asis, knew how we liked our olive oil dip, what wines we preferred and the timing for the courses. All of the staff in the Club Luminosa were great and they operated like a well-oiled machine under the direction of Ronald King, the Maitre d'. Breakfast was wonderful with made to order eggs and dinner was three courses with several choices for each, or the chef's suggestions. The chef was usually right! I cannot speak too much about the large venue entertainment because we only went to one show which was an Italian tenor named Roberto. He was great and everyone seemed to be enjoying the show. We preferred the smaller venue performers, especially the duos in the Libra Bar. The two groups, Duo Smile and Duo Strange, were just excellent. We enjoy acoustic guitar and piano with singers performing nightclub songs and jazz. What fun we had there! LeRoy and John are the greatest waiters in this bar. I really enjoy spas so I spent part of every day in the ship's spa. Beautiful and restful and worth every penny. I was surprised that they only have shower gel, but I just put together a bag to take with me for my shampoo, lotions, etc. I had a couple of spa treatments and they were excellent. The service was impeccable everywhere except the Tour Excursion Desk. We booked two tours with Costa, but one was cancelled and the other had the time changed to four hours later than the original time so we declined that one. According to the tour staff, one may book and pay for a certain time, but they can change that to another time and you have to go or cancel, but you will not get a refund. I wish we could have conducted a seminar with them on customer service. Well, I will just remember never to book a tour with Costa when we go again. We did the Hop on Hop off buses in Helsinki, Tallin and Stockholm and a private tour with TJ Tours in St. Petersburg. All of these were easy and fun. Some brief overall thoughts to other Americans and Brits would be to go with the understanding that the staff speak English well and they are about the only ones. We practiced several Italian phrases which came in very handy and I got to use my French in the spa and we used our Spanish in the dining room and on tours. The Scandinavian couples we met on board were also excellent English speakers. The interesting thing is that most of the music and the performances were in English. I guess "Rocky Mountain High" doesn't really work in Italian. The main band in the Atrium was doing covers of Pink Floyd, Phil Collins, James Taylor and Creedence Clearwater Revival. We will not hesitate to travel with Costa again! Read Less
2 Helpful Votes
Sail Date: May 2016
I was part of a larger group, booked via Globetrotter so I really did travel with Costa by my own choise. (Aktiespararna, where I´m a member, had a 50 year anniversary cruise.) • The cabin was really excellent, spacious and fresh. ... Read More
I was part of a larger group, booked via Globetrotter so I really did travel with Costa by my own choise. (Aktiespararna, where I´m a member, had a 50 year anniversary cruise.) • The cabin was really excellent, spacious and fresh. Very few disturbing sounds. • The theatre, where we had two days of education, was poorly equipped; the resolution on the screen was terrible and it was impossible to read. • The service in Taurus was excellent but the food was not; we had two really nice dinners, and five average ones, which I found disappointing. • The breakfast buffé at Taurus was excellent but I was not happy with the fact that I could not have breakfast after 9,00. • I did found it disturbing to have a feeling of being thrown out from the restaurant. • The buffé restaurant Andromeda, was a bit chaotic and not so nice. • I was satisfied whit the offer of your drinking package ”Pio Gusto”. Good value! • The ship was nice with many really nice areas to sit down, read and have a drink. • The crew who where engaged with the excursions was not very service minded, and spoke a poor english. Read Less
Costa Luminosa Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.1
Entertainment 4.0 3.1
Public Rooms 3.0 3.9
Fitness Recreation 5.0 3.2
Family 5.0 3.2
Shore Excursion 2.0 3.1
Enrichment 2.0 2.6
Service 3.0 3.4
Value For Money 4.0 3.2
Rates 3.0 3.4

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