11 Helpful Votes
Sail Date: February 2019
We booked this cruise based on our experience on Marella Discovery which we really liked, and although we were aware that this was an older and smaller ship, thought that services and food would be of similar standards, how wrong we ... Read More
We booked this cruise based on our experience on Marella Discovery which we really liked, and although we were aware that this was an older and smaller ship, thought that services and food would be of similar standards, how wrong we were.There was evidence of penny pinching(or nickel and diming)as our American friends would say, as soon as we entered our cabin, which I must say was quite spacious (outside and upgraded) there was no hand soap only a soap dispenser, no face tissues and the usually free safe was chargeable, in my opinion the company did not operate a "duty of care" in respect of security as the door key was clearly labelled with the cabin number to which it related. We had purchased a cruise with an "all inclusive" basis-drinks and gratuities but found the choice very limited, the wine available was a house red, white or Rose with the former being particularly dry and vinegary, if you preferred a bourbon whisky the only option was Canadian Club, Jim Beam or Jack Daniels was not included. We did not enjoy much of the food on board, breakfast was the usual fayre, there was good variety but the quality was poor, lunch and dinner again offered a wide choice of vegetables but some strange combinations of dishes and it is not everyone's preference to have the vegetables al dente, we were surprised no salad cream on an English ship!. Service from the waiters, assistant waiters, and head waiters was excellent- polite courteous and helpful. I would like to single out Gamal one of the head waiters who was most diligent in accommodating requests and always delivered what you requested. Entertainment options were quite limited with a main show lounge, a cabaret type lounge and a piano bar, the production shows were average, the band who played a blues/rock type of music in the cabaret lounge were very loud and on one occasion so loud I found it painful, they also played on deck reggae type music which I found quite pleasant. We have visited most of the ports before and have our favourites this was our first visit to St Barths and found it very pleasant but relatively expensive. We took only two excursions one in Antigua - Sun and rum which was not as good as the previous one with Marella at this resort-very poor facilities! and the Rhum Runner which is our favourite party trip, happy-great atmosphere and good music and dancing. I am aware that this review may be seen as a litany of complaints, however it reflects our perception of this cruise, the point that I am attempting to make is that given the cost of this cruise which was very similar to others with similar itineries and inclusive arrangements but offers significantly less in terms of food quality,entertainment and facilities. We did speak to a few other passengers who did like what was on offer which illustrates the point that you can't please all the people all the time. Read Less
4 Helpful Votes
Sail Date: January 2019
I think the Marella Celebration should be renamed the Marella VIBRATION!!! Its 37 years old and should be decommissioned . Stayed one week on the Cruise ship on deck 1 at the back of the Ship and am convinced the Engine room was all ... Read More
I think the Marella Celebration should be renamed the Marella VIBRATION!!! Its 37 years old and should be decommissioned . Stayed one week on the Cruise ship on deck 1 at the back of the Ship and am convinced the Engine room was all around us and on average got 3 hours sleep per night , we did complain and tried changing rooms but was told the ship was at full capacity so had no spare rooms , even in the lido restaurant you could see a few of the Tables vibrate. Besides the vibration everything else was good, the food and especially the staff whether they were the Cleaners or bar staff were brilliant. The entertainment eventhough not professional singers was good and certainly hard working. Only booked one excursion through TUi before we left but sadly that got cancelled so quite a frustrating week. The Captain of the Marella needs a special mention as he was a real nice person and very jovial. Read Less
2 Helpful Votes
Sail Date: September 2018
My wife and myself went on a 2 week cruise aboard the above named ship and prior to going upgraded to a superior room at a cost of almost £700.00. When we arrived on board we didn't even have a double bed. The ship is in dire ... Read More
My wife and myself went on a 2 week cruise aboard the above named ship and prior to going upgraded to a superior room at a cost of almost £700.00. When we arrived on board we didn't even have a double bed. The ship is in dire need of a makeover, the pools (if you could call them that) were closed for almost the entire duration of the cruise. The entertainment was very poor and at best amateurish. This was our first time on a TUI cruise and it will be our last. The food was nice most of the time but there seemed to be a significant wait every evening if you wanted to dine in the restaurant. We had 3 or 4 days of poor weather in the first week and there was very little to do, you would have thought there would have been some activities in place for when the weather was poor. Read Less
6 Helpful Votes
Sail Date: September 2018
So many basic errors and a lack of understanding what cruisers expect. Obvious frozen veg straight out of a packet. Packet gravy. Braised beef hard and dry. Coq au vin not cooked in the totally unrelated sauce. Fruit salad straight from ... Read More
So many basic errors and a lack of understanding what cruisers expect. Obvious frozen veg straight out of a packet. Packet gravy. Braised beef hard and dry. Coq au vin not cooked in the totally unrelated sauce. Fruit salad straight from the tin served as stewed fruit compot. The lobster highlight was dry, over cooked and tasteless. Appalling waste of good produce. Fish nearly always flaccid and with no discernible flavour. Best meal was lamb shank local pub style. One sweet served in a badly buckled stemmed dish. Obvious no one is overseeing what is coming out of the kitchen or understands what we expect. Feel I am being taken for a simpleton and being insulted by the offer of an upgraded meal (standard on any cruise line) at extra cost. Staff great. Cabin clean but no fridge. Some good entertainment but some screeching singers. Overaul third rate. Booked for an excellent itinerary pity about the rest. Tui wake up and get a grip. Will only consider Tui for land based holidays in future. Read Less
6 Helpful Votes
Sail Date: July 2018
this is my second trip on the celebration and I must say she is looking very tired, we was disappointed with the state of the pool area and pool with tiles falling off. The food was often cold and lacked flavour or choices. Again paying ... Read More
this is my second trip on the celebration and I must say she is looking very tired, we was disappointed with the state of the pool area and pool with tiles falling off. The food was often cold and lacked flavour or choices. Again paying extra for a steak which they got wrong. Our cabin was 303 which was noisy with broken draws, shower and air-conditioning, had to have a fan put in the cramped room. There was a lot less staff on the boat so around the pool area stations was not manned. Tui now have a premium drinks package which is pushed during the first few days, many of the wines have now been taken off the standard all-inclusive, again disappointing okay if you drink housewine. Ship had a new entertainment team which I found was not that great there voices not really blending, we also had a mediocre comedian very old school. Read Less
6 Helpful Votes
Sail Date: June 2018
Always chose Tui, and been happy, now it seems it's all about the added extras and no customer service . Excursions range from good to very poor and a waste of money. Not enough seating outside x cheap alcohol so need to upgrade ... Read More
Always chose Tui, and been happy, now it seems it's all about the added extras and no customer service . Excursions range from good to very poor and a waste of money. Not enough seating outside x cheap alcohol so need to upgrade package , electrical problems, toilet issues. Overall managerial staff are poor, trained to say one thing - don't let it ruin your holiday ! But don't sort the issues. Celebration is getting tired. Don't like to moan but expect more from tui, waiters and cabin staff all lovely as usual . Coffee port was lovely and our haven on board. Mistrals restuarant was lovely but an added extra. Excursion team did not give you an accurate review on ports and led you to believe that you needed to do one of their trips when actually they are nice and trips can be done from the port alot cheaper and better or that the port is very nice Read Less
2 Helpful Votes
Sail Date: April 2018
To be positive. Single cabin very clean. Medium sized bed. It also seemed to be good value for money for a single cabin (prior to boarding). No tips. Good and friendly cabin "porters". Negatives. Cabin decor dismal. Small. TV ... Read More
To be positive. Single cabin very clean. Medium sized bed. It also seemed to be good value for money for a single cabin (prior to boarding). No tips. Good and friendly cabin "porters". Negatives. Cabin decor dismal. Small. TV poor. Low deck. Bad noise and awful vibration from the engines; especially in port. This vibration affected the whole ship but because these single cabins are lower in the decks affect was much worse. I can only describe it like sitting on a washing machine. I was told (by customer service) this should have been pointed out at the time of sale - it was not! In fact, it was sold as a single cabin with external porthole e.g. outside. Reception/Customer Service was dreadful. I offered to pay for upgrade (of course this would have depended on value) given the manner of vibration I said I would sleep in the lounge if I wasn't given a change of cabin. Despite offers to review this I was effectively ignored and even when given deadlines for resolution none were forthcoming after 24 hours and I had to chase. Was told that rooms were full. Fortunately, the vibration was not as violent when the ship sailed and I did get more accustomed to it; but not good enough. I asked to speak to the reception manager and the staff effectively blocked this. I am sure the manager had told staff not to put complaints through to her. Ineffective manager. Probably afraid of dealing with complaints and, thus, pushes these to her staff. One central american girl was very good and tried her best but the rest ineffective. As a single traveller, I rely on the activities to meet other people. On other cruises, there have been choirs, dancing, crafts and daily single meets. Fantastic holidays for single people. On this cruise there were none (one line dancing class; one singles meeting in front of reception and I was the only one who turned up. Nobody asked me why I was sat there alone by reception staff so I left). Most of the activities were expensive tours; and mainly sitting on a coach. I did go on one horse riding tour in Menorca which was fantastic. I do not enjoy evening cabarets and tend to relax in my cabin in the evenings; what a joy given the ambience etc. of the cabin as described. The weather was not good enough to sit on deck so I was in my room from 7/8 each evening. The cycling tours appeared a good option. I am not a good cyclist which I discussed with the tour leader e.g. which was the best tour for an inexperienced cyclist not good with hills. Recommendation was Valencia tour. He asked if I could balance on a bike; which I can. On the day, he "assessed" my cycling ability (in front of the other cyclists) and as I could not use the gears properly he said I was not good enough and must return the bike to ship (with money refunded). I lost two hours that morning and the opportunity for other tours. I spent the day walking to Valencia and back; alone as I had no other plans and needed the exercise. When I suggested to him that he needed another assessment method his response was he could only do that by seeing people ride; and that 15 mile ride should have been indicative. I am fit and regularly walk 12 miles +. What about simply saying that only experienced cyclists can go! I enjoyed seeing the different ports and wide variety of food (although it was not hot and vegetables under-cooked for me), I did see cabins on other, higher decks, which were perfectly acceptable (although I know these would be more expensive). They had a seating area, for example. Check in and check out was great. Flights were extremely delayed but one in flight very good. The holiday overall could have been much better. Having a decent cabin would have gone a long way towards the other weaknesses. I could only class this as a budget cruise compared to other cruises. To be fair the price was less than my other cruises given that all cruises sting singles for high supplements. . As it was, I was glad to get home! I had seen other reviews about these issues but chose to ignore them because it had been recommended to me. Read Less
4 Helpful Votes
Sail Date: March 2018
Right from the start this Cruise was a Ripoff. TUI changed flights from Glasgow from 7.30am to 2.30pm, lost 7 hrs straight away and gave us earlier flights on return, basically lost 2 days of our holiday.Said we could fly from Newcastle if ... Read More
Right from the start this Cruise was a Ripoff. TUI changed flights from Glasgow from 7.30am to 2.30pm, lost 7 hrs straight away and gave us earlier flights on return, basically lost 2 days of our holiday.Said we could fly from Newcastle if we wanted, but couldn't guarantee they wouldn't change these flights.Having been on Thomson Spirit the year before and received amazing service we expected this to be the same or better, boy were we about to be sorely disappointed. Most of the Eastern European staff were arrogant,ignorant and couldn't be ased doing anything, but why would they when they have a bar manager who never acknowledged passengers, never spoke, never smiled, wouldn't move out your way and was arrogant, ignorant and great role model for Staff.The Philippine staff could not have been any nicer, a credit to the company. Drinks were watered down, food was ok but nothing for youngsters.Perhaps a separate menu for under 10's Marella.Pizza,burgers and hot dogs every day get a tad boring.Did I mention that all the drinks are watered down. I was ill with your pork meatballs, most were undercooked.Service at meals could have been so much better, loads of times I had to go looking for spoons to eat my puddings or Brown sauce for my dinner and by the time I got back my meals were cold. Childrens entertainment was ok and the two staff tried there best, but you seriously need someone to show you how to work with kids and with over 20 years of experience of working with young people, I Do know what I am talking about.Happy kids make Happy Parents. The ship was noisy and I don't mean the engines, every night from 10.00 pm - 2.00 am what sounded like a train would roar by our cabins and wake us up, not happy and funnily enough wasn't mentioned in the brochure. Shore excursions were ok, but cancelling Portmao trip because of a Port workers strike and taking us to Helvua was a poor substitute...You knew about strike well in advance and could have offered us a tourist destination, Helvua was not a tourist destination. Have I mentioned the drinks were all watered down. The ship also charges for everything, visit to the deck to see captain, give us your money, momento of your miles travelled, give us your money, want to safely store things in your cabin,give us your money. I could go on and on and on, but basically this Cruise was a mini Blackpool at Sea, tatty and money money money and judging from other passengers complaints not a very good advert for Marcella. I Paid well over £6500 to take all my family on what I told them would be a brilliant Cruise. Never again will Marella Cruises be getting my hard earned money and never will I tell people how good they are...keep it up Marella, great way to go out of business. Read Less
1 Helpful Vote
Sail Date: February 2018
My husband and I were due to take this cruise at Christmas and New Year but was called for replacement hip surgery so we put it back until mid February by which time he was doing extremely well. I had upgraded our cabin to deck 8 ... Read More
My husband and I were due to take this cruise at Christmas and New Year but was called for replacement hip surgery so we put it back until mid February by which time he was doing extremely well. I had upgraded our cabin to deck 8 (bridge deck) and also took the all inclusive drinks package at £798 so, all in all, this was not a cheap cruise. However, once on board we were invited to upgrade our drinks package for another £200 (making £1000 altogether for drinks for two for 14 days). Apparently our package did not include "top shelf" spirits and we had to pay extra for every can of coke, sprite, orange etc. and even for bottled water. The water in the cabin was charged at 1.90 per bottle and everything in the mini bar was charged as extras. The house wine which was included was just about palatable but ordering from the wine list could set us back another £20 - £25 per bottle for even mediocre wine. A wine package for £174 for 12 bottles was available, but again it was limited mediocre wine on offer..cocktails were also extra. The safe cost £40, yoga £7 pp, a voyage certificate £4.99, wine tasting 7.99 pp. Photographs by the ship's photographer were extortionate prices. Wi Fi was charged at £50 . The coffee shop on board was not included in the drinks package, neither were the cakes and cookies. A la carte restaurant bookings were charged at £20pp so all, in all, we could have spent another £500 each had we been taken in by the hype. The cabin was good, the food was good and the service was excellent but when we tried to get off the ship after one week and go into a Tui hotel in La Romana for our second week we were told that there would be no refund on our second week at sea and we would have to find and pay for our hotel in La Romana. The Marella Celebration is an old ship in need of a great deal of money spending on it. The buffet windows had perished sealing and rust showing through the paint. Carpets were tired and need replacing. The entertainment was adequate but we found that the crew during the days activities talked down to us like children. We met some really nice people on this cruise who were delighted with their experience . It is not an experience I shall be undertaking again. Read Less
6 Helpful Votes
Sail Date: December 2017
Spent a fortnight on the Celebration in the Caribbean from 20th Dec 2017 to 3rd Jan 2018 and to be honest it was a great holiday apart from the very very poor entertainment from the cheesy dancers performing the same old shows in the ... Read More
Spent a fortnight on the Celebration in the Caribbean from 20th Dec 2017 to 3rd Jan 2018 and to be honest it was a great holiday apart from the very very poor entertainment from the cheesy dancers performing the same old shows in the Broadway Lounge and not at a decent level at all ,they were badly out of sync and the sound was rubbish ,to say they had some technical issues was not inspiring any confidence at all ,must do better !! sack the sound man ! Also in the Broadway Lounge was a guest comedian for the first week and another for the 2nd week ,let me start with the first weeks shambolic performance ,He was diabolical his jokes were older than the ship itself ,I really cant recall anybody laughing at all. The second week the comedian was equally as bad. we and other passengers found him racist and unfunny all his show mainly consisted of was slagging off the people from Liverpool, it was embarrassing, old hat and disgraceful . Waring a ridiculous suit to perform in does not make you funny, who the hell booked these halfwits. The singers around the ship were good until 2 of the acts went off ill with throat infections as did my wife and numerous other guests. The Cruise director did not replace these acts so again it was more lack of entertainment although they were advertised to perform in the daily cruise news. The Game shows in Liberties were rubbish, using the same old format... shabba , yawn yawn ... If it wasn't for the fabulous staff , from the cabin stewards, cleaners, bar staff , waiters etc holding the ship together it would have been a disaster , they even had a staff show that was excellent and far more entertaining than the so called professionals , well done to them , not to forget the food in the restaurant and Lido it was spot on , well done to little chimiy (restaurant manager) and his team. Tui / Marella need a complete overhaul with there entertainment they provide ,it was a load of rubbish. but apart from them it was a great cruise........shabba.......... Read Less
7 Helpful Votes
Sail Date: December 2017
We were only on this ship last year travelling from Jordon to Dubai and most things were ok. Been on it before around the Med and that cruise was ok too. However this last Caribbean cruise was extremely disappointing! Even more so when ... Read More
We were only on this ship last year travelling from Jordon to Dubai and most things were ok. Been on it before around the Med and that cruise was ok too. However this last Caribbean cruise was extremely disappointing! Even more so when THE PRICE DROPPED BY £600!! What kind of incentive is there to book early when they pull a stunt like that?? The embarkation etc went quite well and fairly speedy but then things went downhill pretty quick. As so often happens with Marella cruises the ship was on precautionary lockdown due to another "Noro Viral" outbreak. Therefore the games room and Library was closed, the Sauna etc was also closed. No helping yourself in the self service restaurant. Drinks, water, tea and coffee etc and all food had to be served to you. No pasta station. No pizza station. No burger chips and salad station either, (normally outside in the fresh air). The dining was like a frenzied cattle market and if you managed to bag a fed up wine waiter.....well done, you normally finish the meal before one appears. Dining in the main restaurant was much calmer and nicer with waiter service which can be slow. I asked for brown sauce at breakfast one day and the waiter just said no sir???? I thought he was kidding....but he wasn't! Careful with your trips, ours got cancelled and they didn't bother to tell us until late at night! Not enough people wanted to go. TOP TIP...HAVE A THINK ABOUT FORGETTING THE DRINKS PACKAGE!! Lots of guests were complaining about the poor quality of drinks. The beer was Fosters lager. Cocktails were mixed by people under pressure and it showed, they were badly made! Gin or Vodka and tonic was very bland with way too much ice and tonic, no slice of lemon or lime available (WHY) even when you asked and no drinking straw, unless you asked. Bottled water is not included! I have to say that the normal drinks waiters in the show rooms and lounges were pretty good on the whole. The evening entertainment was great as were the singers and the band who sang and played exceptionally well. On disembarkation day there are no drinks available on the upper sun decks, you have to wander back into the ship and carry them back up the stairs, try and carry 2 hot cups of tea from aft to stern then up in the lift and finally up the stairs.....great fun!!!! In a nutshell there was nothing to celebrate about the Celebration! Read Less
6 Helpful Votes
Sail Date: November 2017
Having sailed on this ship & other ex Thomson cruise ships is was quite obvious that not only has the name changed but so has everything else but not for the better. Swimming pool on lido deck billowed out black smoke and deck had to ... Read More
Having sailed on this ship & other ex Thomson cruise ships is was quite obvious that not only has the name changed but so has everything else but not for the better. Swimming pool on lido deck billowed out black smoke and deck had to be evacuated, pool out of action for 5-6days. Having booked and paid for a deluxe outside cabin next one along from last years we were unable to sleep for the musician and his synthesiser blasting out a monotonous drum beat until 01.00am from the Hemingway bar below us even the pillow vibrated. Having made a complaint we were told couldn't be moved to another cabin as none available suggested we were given earplugs. To quote Queen Victoria we were not amused. The quality of food was appalling completely tasteless and very often cold especially at the buffet.It has always been the norm that a 2 week cruise would have 2 formal nights so packed accordingly only to find second was turned into a dress to impress night for photo's instead very disappointing .On the six days at sea passengers were out at 05,00am reserving sun beds on sunny side of ship thus waking us up with moving of beds.. AS there were so many walking wounded on top of everything else did begin to wonder if I was on a jinxed ship.Is this another German ploy the British have lower standards than them. The crew as always were brilliant except for reception who were polite but cold & did nothing to alleviate any concerns. Designated smoking areas were a joke as people considered walking around the deck was the norm even smoking leaning over the rail while ship being refuelled .Consequently anyone wishing to enjoy a coffee on deck 6 outside liberties in a smoke free zone were unable to do so,Anyone flying into or out of La Romana aiport Dominican Republic should be made aware there is no ambilift so you have to be able to walk up stair to aircraft. Gill Clay cabin 0223 Read Less
12 Helpful Votes
Sail Date: November 2017
Friends had a son who had worked as Cruise Director on this and other TUI Cruise Ships, they thought we would enjoy it. How wrong they were. All comparisons are made with previous cruises, long and short haul, made with NCL, P & O, ... Read More
Friends had a son who had worked as Cruise Director on this and other TUI Cruise Ships, they thought we would enjoy it. How wrong they were. All comparisons are made with previous cruises, long and short haul, made with NCL, P & O, Holland America and Princess Lines, all small ships. Flew out on 5th.November, flight delayed on runway over an hour, toilet function problem. Poor meet & greet at Airport, wrong directions to transfer coaches! Late arrival on board, meant less than 15 mins to the second lifeboat drill. Meet & greet staff on board did not know cabin location ! Made the drill meeting in the Show Lounge, usually it's at your appointed lifeboat station. No indication given to cabin number lifeboat, assumed that display info on Prom Deck was correct, even cabin numbers to port, odd numbers to starboard. One morning while having breakfast on the Lido outside rear deck area, noticed a pungent smell, assumed it was from the docks, but became worse, then smoke came out of the rear swimming pool vents, it had been closed off and empty, no explanation given. Smoke became dense and black, so quickly departed to upper deck, P/A issued a coded message, which was obviously for the fire crew. Staff cleared everybody off the rear deck, and the fire was extinguished. Later announcement advised the fire had been caused by welding repair to get the rear pool up and running. Several days later pool was filled and operational. Next issue followed about a week later in the Caribbean, again breakfast time, all the lights/air conditioning etc went off. About 20 mins power was restored, the fire/flood doors could be opened. They closed automatically when the power went off, explanation was a failed generator. That evening however, as we left a port, out in the navigation channel, all lighting etc went off, also no engine power ! Restarted again in about 15 mins. Blame was put on demand to aircon due to high temperatures experienced ! We are in the Caribbean remember. Action taken was to restrict aircon output, so cabin temperature rose, especially at night, and certain zones throughout the ship had intermittent aircon. The ship is now operating its Winter schedule in the Caribbean with ineffective aircon Trip was Adults only, all inclusive, however the bar price list showed only certain basic drinks and cocktails were included. Named drinks/named wines/certain cocktails etc had an extra charge up to £3, min £2.50. Named wines were expensive, Anjou Rose @ £17, half decent red up to £35, Tesco prices about a third. House wine was not good, red was undrinkable, never tried the white, Rose was weak but drinkable. The taste/flavour of all drinks and cocktails varied dependant on bar used. Outside deck sources were especially poor. Other passengers agreed with our thoughts, and we all agreed the drinks were "watered down". I even started to order a separate gin measure or light rum measure to top up a G&T or Cuba Libre, but they neither had the smell nor expected taste. The bar staff opened new bottles, but they did not have the plastic insert within the bottle necks, to prevent a bottle being refilled, so make your own decisions on the subject. Cabin was a de luxe on deck 7, paid extra, but more space quoted. Ship was refurbished not long ago, interior is light maple veneer, very good storage via drawers, and two separate built in wardrobes. Reading lights above beds, lighting controls on bedheads for the cabin. Fridge with pay as drink basics, tea and coffee making, bottled water is extra please note, we didn't realise till the bill came. Dressing table area has two power sockets, one US plug and other is 2 pin European. Bedhead has double socket UK 3 pin plug, and two USB ports built in. En suite is small, very narrow bath with shower curtain, mixer tap with button shower engagement. A grab rail to cabin side wall is badly located, too near the riser rail, so you knock your right arm on it when washing your hair or applying the shower gel. Refit specification should have stipulated a walk in shower with Glass Panel, who bathes these days, and the shower curtain wraps around your body, so so naff. PLEASE NOTE SHOWER GEL IS PROVIDED BUT NO SHAMPOO NOR CONDITIONER. We had to buy shampoo at first port of call. Couldn't believe it. Dining was either at The Meridian Restaurant with waiter service, or The Lido which was buffet self service. In both, menu was poor, some nights pretty impossible. They both offer at extra cost, £9.95, a steak or chops alternative. Never tried either, nor the extra cost Eating Venues, at £19.95 per head, as it all comes from the same source really. Quality of food was poor, portion control excessive in the Meridian, only is 3 courses now, our friends said it was 5 courses. Never had breakfast in the Meridian, the Lido gets overloaded, long queues, no glasses/plates/trays virtually every day. Choice never changed in 18 days, served up food pre cooked in hot water trays, toast pre done as well. Tinned tomatoes yuck, very thin cut bacon which was cooked about 3.00am along with the toast, black pudding whatever that tasted like heaven knows, choice of eggs, under done sausage. Separate cereal station but loose cereals, very little choice, four options, fruit never changed, sliced melon, unripe pine apple, sliced tough oranges, tinned prunes or peaches. Yoghurt was Danone tubs, like Spanish holidays in the '60s. No bread other than white rolls which were tasteless, or brown. No other offerings. Evening time they did offer brown and white sliced bread plus the tasteless rolls, although some nights the bread was stale. Fruit juice came out of machine dispensers, concentrate diluted with water, fresh orange juice was extra from the bar, but was still out of a packet !! No separate station for the soup options, this was in the middle of the horse shoe conveyor belt layout, so you had to queue up twice to get your soup, then the main meal. In the middle was the joint of the day, carved for you, deep frown received if you asked for more, felt like Oliver in the film. Pork was good, beef was really tough, lamb was good. Never tried the rolled Veal as didn't like the inner core it was stuffed with. Entertainment was poor as was the very limited Activities. The speakers offered were not good, nor was the chosen subjects, funny things that took place in his police career, and film reviews by the other guy. Did one and gave up. The first dance group were quite good, voices not bad and show themes were of interest. Second lot after changeover day and ships, were over weight, couldn't sing and not interesting themes. Had one imported Soul Night singer, ex Drifters, really good. Very boring comedian another night. Various quizzes, but the Cruise Director and seemingly most of the Entertainment Team required a translator, to know what they were saying. Mancunian and Geordie were not taught in my school days, the Queens English was however. The daily Activities must have come from a Nursery School option list, Bean Bag Targets, Skittles, Carpet Bowls, to name the highlights ! There was an option to learn Welsh, you couldn't make it up but it was true. One quiz host called me " mate" while handing over a paper, and I'd never met him before! Some passengers created their own Activities, brawling in Liberties Lounge one night, because a couple had sat in front of another couple, blocking their view of the entertainment, Security restored sanity. Another night in Hemingways Bar, another Activity and brawl was glass throwing. Service overall was quite good, plenty of staff who worked tirelessly. Cabin stewards likewise. Did not take any shore excursions, had been to all bar one port several times before, the hurricane meant an amended schedule for ports of call, original format would have seen three new Islands. Thought the excursions were expensive. Thomson clients seem to be a certain type, mostly from Up North, Tyne Tees, Wales etc, minority from the South. Many had done the trip before, even the return leg as well in April. The stereo type is grossly over weight, tattoos, and thinks acceptable behaviour includes resting ones legs by either putting ones bare feet up on another chair, or laying full length, bare foot on a lounge bar settee, despite shortage of seating. Picking assorted food from the buffet and either eating it in the queue and or on route to the table. The two main activities are drinking from 10am till the bar closes, and smoking as much as possible in the designated areas, in between the drinking. Sunbeds are a premium, requiring early towel visits to secure, anything later than 7.30 and you've missed out on the prime spots. Rumour has it, one guy was up around 5.00am to secure their padded bed on deck 8. Majority of sunbeds are unpadded, somewhat past their sell by date, dirty and tired. Conditions are very cramped unless you have picked your spot, and angled " your two" to create more space. Slyly moving adjacent ones further apart. Tip of the week there. To sum up, we all look for something different, having tried Thomson/Marella, we would not use them again, it is not the standard we require, if you think I am being a snob, that is for you alone to decide. Read Less
5 Helpful Votes
Sail Date: August 2017
This was our third cruise with Thomsons. We first sailed on this ship 8 years ago around the Canary Islands - a pleasant time enjoyed by all. Earlier this year we enjoyed a week onboard the Spirit around the Eastern Med area, again quite ... Read More
This was our third cruise with Thomsons. We first sailed on this ship 8 years ago around the Canary Islands - a pleasant time enjoyed by all. Earlier this year we enjoyed a week onboard the Spirit around the Eastern Med area, again quite a pleasant voyage including the Thomson flight from the UK. However this recent cruise around the Baltic states was really plagued with onboard problems. My wife and I along with a few hundred other passengers left the ship with unpleasant medical issues relating to poor hygiene and poor fresh air circulation problems. The quality of the food from a nutritional value was well below par, and when we asked for some fresh vegetables they turned up still bloody frozen in the middle!!. Our waiter had a terrible cold and was still working in the main restaurant. I followed one crew member out of the toilets who didn`t wash his hands and went straight to work in the bar area handling drinks glasses serving passengers. There was virtually no fresh air delivery in the cabins - just recirculated warm air carrying germs. We reported this issue three times but to no avail. Along with many others we talked to on departure morning - we couldn`t wait to get off. We are still ill to this day as I write this. Thomsons/TUI you really need to get this sorted or face legal challenges. Read Less
3 Helpful Votes
Sail Date: June 2017
This was our first cruise with Thomson and we were looking forward to visiting Norway. We did our research on the ports of call downloading information and maps that we wished to visit we booked and paid in advance for all the ... Read More
This was our first cruise with Thomson and we were looking forward to visiting Norway. We did our research on the ports of call downloading information and maps that we wished to visit we booked and paid in advance for all the excursions at our local Thomson store and they were most helpful. EMBARKATION AT NEWCASTLE - At our arrival at Newcastle station we were greeted by Thomson reps who personally directed us to the awaiting coach to transfer us to the port - bus driver very cheerful and helpful. we arrived at the drop off point depositing our cases at the entrance of a warehouse we were then informed to walk to the adjacent building which was the departure lounge, we then had to obtain a medical questionnaire from one location, then to obtain a coloured card from a rep, we then had to wait until our colour was called to queue to hand in our medical questionnaire and re- queue at a separate location for checking in, we were then informed if we require a use of a safe chargeable at £25 for two weeks. (LOSE THE KEY £40 CHARGE) in our opinion this was frustration and badly managed. not a very good start. as we entered the ship celebration staff bombarded us with taking extra drinks package £100, meal upgrade on top of the all inc we already had this was just the start. later on as we inspected our home for the next two weeks we came across the coffee port all inc does not work here you pay for the drinks and cake etc. OUR CABIN - level 2 - although dated was kept clean and tidy by our cabin staff replenishing towels and toiletries throughout our cruise. Once the ship left port we then realised the vibration and the noise continuously from the engine while we were cruiseing although this is an old ship it should not be this bad. As we met other passengers that had cruised extenseivley with Thomson they commented that this is not normal on any of the other ships that they had been on and that they had been on this ship before and this was not apparent they told us not to let it put us off crusing with Thomson in future. DINNING (main restaurant) if you wished to dine independent as a couple this was not available because there was very limited tables for two available this comprised of a four seater table fully laid but restricted to the use of 2 people the excess cutlery/glasses/ napkins etc were not removed ( unhygienic) first come first served. The remaining tables were six to eight seatings and you had to wait for the table to fill before being served. service very slow waited at least 45 - 50 mins between starter and main course.Food not very hot as it should be but at least got to meet some interesting people. LIDO (buffett) the first week good selection of food and plenty of it replenished quickly and the food tempertures were monitored by the chef. It was obvious that there was a lot of new staff in this buffett slow to clear tables, lack of motivation, for the full two weeks the officers were the driving force they obviously saw the problems . Towards the end of the first week we were invaded by nuro virus things changed no longer self service alot of the service stations were manned even the tea /coffee /water, to the extent hand sannitizer were manned making sure people used them as not everyone did, this put a greater strain on the staff already. We noticed a dramtic changed food was not as plentiful nor the selection, many of the other passengers commented about this. General areas - The sanitization regine continued throughtout the ship everyhting was treated cabin door handles, llift buttons, handrails etc. During our time onboard ship decorating/varnishing was ongoing. Destination staff - only one female member of staff seemed to know what she was doing and had the motivation and orgainsation skills Excursions: Naeroy Fjord & Stalheim - In reverse order without notification to the detailed schedule what should of been a majestic travel down the fjord in a boat was 45 mins travelling in a bus continousley through 3 tunnels, the tour guide explained the delay was down too a Troll party that was held the night before? (road works in tunnel) on arrival at the hotel for refreshments which was as one hour after breakfast, we were left stood in a the middle of a car park for 20 mins and told not to move by the tour guide as the boat had not arrived we were not even allowed to look round the viking museum that was there. £68 per adult - half day 4 hours - rating 50% poor value Old time Bergen - In reverse order without notification to the detailed schedule. Due to this we visited the Fantoft stave church first in the middle of a small wood raining heavily. Upon our arrival the church was closed - was able to take pictures of the church outside only we hung around deciding what to do next the guide had no contact number to get in touch with key holder 30 mins later as we were about to leave the key holdere turned up, therfore able to go inside - very dark inside no lilghts, limited vision, lack of communication. £38 per adult - half day 3 hours - rating 75% - reasonable. Mount Dalsnibba (Geiranger) - 45 mins late setting off, Guide had good english and was very knowlegable although it stated in the details of the excursion that refreshments were incl this was not so. £58 per adult - half day 3 hours - rating 85% TOWN OF ROSES - Although pre booked Schduled changed no explaination Half day 2 hours Adult £38 We were given a full refund which we had to claim at the local Thomson Store were we had pre booked the excursion. We went on our own the cost was £10 each . TOTALLY TROMSO - When we were all seated on the coach the itailian guide told us that due to it being a sunday the Artic Catherdral was closed for mass, also as a sunday the majority of the shops in the town were also closed. Lack of commuication and orgainsation. £48 per adult - half day 31/2 hours - rating 45% NORTH CAPE EXPLORER (HONNINGSVAG) - This was one of the main items in out iternary of places to visit, it started with a disapointment to the sami village which consisted of one reindeer, one male sami, and one teepee, some rotting sledges scattered around, a small wooden hut selling souvienors with a old sami female. this was adjacent to the main road (layby) 10 mins stop only a hugh disapointment the above does not conprise as a tradional sami camp. £62 per adult - half day 3 hours - rating 85% A VIKING HISTORY (HARSTAD) - 2 buses went to this location at the same time to visit the museum - 1st bus spent 45mins in the museum - 2nd bus spent 45mins outside (which was seen in 20mins) looking at 2 small tents, 4 adult viking re-inactors and 2 children, and then it was reversed around with the groups, you can only spend so much time watching paint dry. The guide who was local was excellent and very funny with this sstory telling. £36 per adult - half day 2 hours - rating 85% LOFOTR VIKING CENTRE (LEKENS LOFOTEN) - This I must say was our biggest dissapointment, From the ship to the museum (16KM) we passed the museum on our outward journey within 15 mins - 1hour 25mins later being driven at a very slow 20 mph we stopped for the first photo shoot, the guide admitted that they had got lost and that although we left the ship at 1.25pm and it was no 2.50pm we would arrive at the museum for 3pm but could not gain access till 3.20pm. we then only saw the Viking longhouse and had to return to the coach - we never had time for the 20 minute for the cinema showing also we mssed the chance to sail on a replica viking ship and to visit several ancient stone burial cairns. we then went onto the 2nd photo shoot on the way back to the ship, again they got lost after a quick stop 5mins back to ship at 5.50pm - because we were so late back the access hatch to the ship had been reduced by 50% due to the tide going out - this meant that we had to crawl on our hands and knees through the reduced opening to gain access to the ship with the crews assistance. £46 per adult - half day 3 hrs - rating 45% ISLAND TOUR TO GISKE & GODOY (ALESUND) Excellent trip - guide very good local lad Christopher - god value for money - great viewing points - Giske church was very good with good guide who spoke exellent english and the lighthouse was very good with brilliant views. £48 per Adult - half day 4 hours - rating 95% HAVE YOU NOTICIED ON THE ABOVE EXCURSIONS THAT IT STATES HALF DAY RANGING FROM 2 HOURS TO 4 HOURS? Entertainment - we understand that there had problems on the previous voyage with the speaker system (low volumne) this had been corrected.The volumne is now too loud. In the many conversations we had had with other passengers many had commented that they have never been on a Thomson cruise/ship as bad as this and that they all suggested that this was not the norm. Read Less
4 Helpful Votes
Sail Date: June 2017
Slightly dated ship but clean with hardworking friendly staff. Food in restaurant and Lido very good. Entertainment good. Friendly happy atmosphere on board. Only problem is the queuing, queue to book excursions, to be told they were full. ... Read More
Slightly dated ship but clean with hardworking friendly staff. Food in restaurant and Lido very good. Entertainment good. Friendly happy atmosphere on board. Only problem is the queuing, queue to book excursions, to be told they were full. Tours complete shambles no organisation, people missed Flam railway trip because they could not get on tender boats and missed train they were booked on. Shuttle buses late in turning up, people told 25 mins walk to town, actually 90 mins through an industrial area with no foot paths. More queues to get on shuttle buses. Next day shuttle buses late again, 2 turned up these had to be shared with another cruise boat. On returning to ship, waterline had dropped, so gang plank on deck 2 had about 3 foot entrance to embark. Nightmare exiting ship again everyone queuing to exit. Our passports were never checked when we boarded at Newcastle, After 3 phone calls,and 1 visit to metrocentre Gateshead shop and 2 calls to customer service to get our tickets, I found this worrying, especially because they had no contact details for us, they had the shop address as ours. I wrote a letter of complaint to Thomson recorded delivery but they never acknowledged my letter. Shore excursion staff had no organisation skills whatsoever. We had a German guide who was very good, another time we had a French guide who spoke very poor English and at the end of tour she was missing so bus driver had to go and find her. The crew are very hardworking but badly let down by staff wh should no better Read Less
10 Helpful Votes
Sail Date: May 2017
We chose this because the itinerary listed ports we had not visited before and also because it returned to Port of Tyne (nearer home). We have been on Thomson ships before & enjoyed all of them. However this was very disappointing. The ... Read More
We chose this because the itinerary listed ports we had not visited before and also because it returned to Port of Tyne (nearer home). We have been on Thomson ships before & enjoyed all of them. However this was very disappointing. The ports used were obviously the cheapest option for Thomsons, away from any nice areas & f you wanted to go into towns/sightseeing,the only option was to pay extra for an organised trip. Some ports had a payable shuttle (very few were free) In Le Havre , we all waited patiently in the heat (after paying ) only to be herded like cattle onto a bus that had few seats but plenty of standing room! We were packed like sardines for both journeys! As some of passengers were elderly,this was an absolute disgrace. We paid to go into Bruges as the port was Zeebrugge (awful),only to arrive & have a 45 minute walk from the coach into Bruges! (and back! ) We were not impressed with the "destination staff" Who trains them?.They were self absorbed,with with a lack of basic good manners or courtesy with ,poor knowledge of areas visited & often giving wrong info.but were totally uninterested in the Thomson customers !No social skills ,passing passengers without a "Good morning " etc. Entertainment was poor,singers loud but off key/ toneless.Come on Thomson All these people are REPRESENTING YOU! Is this the image you want to project? The icing on the cake was the " shuttle bus" from Newcastle port to the rail station,what a farce,again poor info,waited an hour ("half hourly service")!Ha ha! No area seemed assigned for the hundreds of passengers waiting,having been told to be out of our cabins at 7 am! We eventually boarded after no room on the 1st bus that turned up,another came after 20 minutes! We later saw that the buses were also PICKING UP from the Station & that was why we were waiting so long,Wronginfo again! advised by aThomson staff member outside, "I,ve been told there, s only 1 bus, but you say there are 2? " Communication! Does nobody talk to each other when things are arranged? I felt that Thomsons have lost respect for the customers & are only interested in making a quick buck, do they treat all customers like this.? As this was a Special Birthday treat I was really disappointed & now feel reluctant to use Thomson again The only good memory is our cabin steward, ,Rappesh ,a real star,they should all be like him! Read Less
5 Helpful Votes
Sail Date: April 2017
cruise for my birthday. why do Thomson use old noisy and full of vibration ships? maybe because they buy them cheap 2nd hand from other cruise lines. will never use this ship again -or even Thomson. their idea is to make money - not give ... Read More
cruise for my birthday. why do Thomson use old noisy and full of vibration ships? maybe because they buy them cheap 2nd hand from other cruise lines. will never use this ship again -or even Thomson. their idea is to make money - not give customer satisfaction. the staff try hard but there is not enough of them. spent hour and a half just for breakfast. after that went to self service buffet restaurant.-entertainment was vey good but - again not enough choice. tours are very expensive for what you got -again -Thomson more greed to make more money. asked to change /upgrade cabin to get away from vibration even though I had already paid to upgrade to higher deck. said I would pay more .- reception said they would let me know -but never did. did this problem start when Thomson became TUI? such a shame as have used Thomson for many years but not sure with the way they now operate how long they will stay in business Read Less
3 Helpful Votes
Sail Date: March 2017
Flight delayed out from Glasgow.Booked in premium on 767 300.Premium cabin as expected,Arrived Dubai(The smaller airport)Through customs fairly quickly, and then the problems began.Airport very quiet.Only one other flight from ... Read More
Flight delayed out from Glasgow.Booked in premium on 767 300.Premium cabin as expected,Arrived Dubai(The smaller airport)Through customs fairly quickly, and then the problems began.Airport very quiet.Only one other flight from Birmingham.Got chatting to a lady from Solihull who told me she'd been waiting since 0900 for her luggage time now 1115.Cases were very sporadic, two would appear then nothing for ten minutes.Carousel stopped at 1125 and around 12 couples without luggage.Ironically it was the passengers who had paid for premium service. After a lengthy discussion with terminal staff,we exited the baggage hall at 1515 minus luggage. Great start Thomson after 8 hour flight. Embarkation process quick( probably due to all others onboard).Guest relations team went into well rehearsed mode, stating it wasn't their responsibility,as our gripe was with the airline.Im sorry Thomson, the Tui group i.e. Thomson, First Choice and Falcon are your responsibility.We were told cases could be still in Glasgow, or could be on their way to Manchester,as they could have been left onboard at Dubai ???No communication no answers.This is the Thomson way. We were eventually awarded £50 per person onboard spend to get some essentials.Having booked dinner in the Burj Kalifa (who enforce a strict dress code) I guessed jeans, trainers and a hoody wouldn't cut it. Cancelled dinner.Shirt cost £64 in shop onboard.So didn't buy.Went to cabin 054(Sir Robert Scott suite.) Clean and roomy although a tad dated.Ate at buffet and off to bed.Luggage arrived at 0910 next morn(apparently they'd been off loaded in Dubai and forgotten.) Decided to make the most of our cruise. Food onboard surprisingly good,reviews stating otherwise totally unfounded.Staff fantastic and work tirelessly. Range of drinks surprisingly good if on AI.Speciality dining nice but not worth extra cost given standard of food in MDR.Day four plumbing in cabin playing up(Thomsons fleet seem to be plagued by this problem.) When emptying wash basin raw sewage floods into bath.Disgusting!!Phoned reception assured problem would be sorted. Signs ship wide warning of washing hands,hygiene and norovirus(joke really)Problem seemed to settle,however returned with a vengeance three days later.Complained in person at reception to be asked by reception staff "Who do you want me to call?" What!, are they for real? Plumber?Ghostbusters? Magican? Witnessed plumber sort the problem this time.Given more compensation but had to sign disclaimer.Thomson simply not good enough. Cruisers to Thomson state "You get what you pay for" Well I don't buy into this as Thomson can be as expensive as 5* lines who give 5* experience. Read Less
2 Helpful Votes
Sail Date: February 2017
We wanted to go to the Middle East. Having travelled with MSC before, which was luxurious, this ship felt like we were on a ferry - very tired and not very impressive. The brochure states that there are dancing lessons.....there were ... Read More
We wanted to go to the Middle East. Having travelled with MSC before, which was luxurious, this ship felt like we were on a ferry - very tired and not very impressive. The brochure states that there are dancing lessons.....there were none. There were not enough sun loungers and one day the guests looked like sardines as they were packed together, some having to sit on chairs. The food was so basic that it was shocking. It seemed that some was recycled. The desserts were disappointing - just a few sponges with various flavoured toppings and jelly. The main courses included toad in the hole, which is a nice basic homely food but not what you would expect on a cruise. It seemed that Thomson were really penny pinching trying to charge for everything they could. They were even collecting pens up from quizzes as soon as the quiz was over and sending someone out afterwards to make sure they didn't miss any!! The excursion team were absolutely useless and seemed to enjoy telling untruths even when caught out! The entertainment team were great and two of the groups were good. The cabin crew were great and really worked hard. This appeared to be a very low class cruise and most of the guests looked thoroughly miserable!! It has put us off of cruising. Read Less
6 Helpful Votes
Sail Date: December 2016
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy ... Read More
Party of four left on 19 December for 7 day cruise aroiund Arabian Cost, visiting Dubai, Qatar, Abu Dhadi, Oman. This sis a noisy boneshaker of a ship. We had to change cabins as the engine noise kept us awake all night, the heavy vibrations didnt help either. bWe finished up in a small cabin down in the bilges, but at least it was quiet. Meals in the Meridian Restaurant were small portions, and not very good. One meal my Beef Wellington was red raw and my wife's was overcooked. Most evenings we had our meal then went to the buffet restaurant for a top up. Itinery for Xmas Day was changed and we visited a Village with no shops, no beach, no places to visit. We all immediately returned on the bus to the ship. Xmas day entertrainment was a silly sketch related stint lasting about 30 minutes. Xmas dinner was no different to any other night. The day befor our return we started to get sore throats and chests. All four of us have had to have medical treatment and have been really poorly for over a week. A lot of passengers were feeling the same. This ship needs retiring, it is years past its best. Will never use Thomson againb. Read Less
19 Helpful Votes
Sail Date: September 2016
We chose this cruise purely because of the itinerary. It had some of the destinations that we had never visited before. The Croatian destinations were brilliant and well worth a return. However the Celebration failed to live up to the ... Read More
We chose this cruise purely because of the itinerary. It had some of the destinations that we had never visited before. The Croatian destinations were brilliant and well worth a return. However the Celebration failed to live up to the itinerary. The ship is very old and definitely showing signs of its age. Checking in process was poor and entailed a lengthy queue around the main dining restaurant as in there is no central atrium. In places I would describe it as "filthy", especially the sun beds and "Bali beds". There should be replaced immediately as they are absolutely manky. The dining tables on the lido deck are significantly higher than the chairs and make you feel like an infant at the table. The rattan design of these is falling apart on some of the chairs. In Hemingways it is cold and again the seating is falling apart in places. The service is patchy and with a few exceptions, the bar waiters are rude and will often overlook guests requests. Matson was a breath of fresh ar in comparison to many of the others. The all inclusive package is a lie. There are 146 supplement charges out of the 236 drinks available on the bar menu. Some of these beggar belief. If you order a 200ml soft drink it is in your drinks package, but there is a supplement charge for a 300ml drink of the same kind. Easy to get round by ordering two of the smaller drinks but nonsensical nevertheless. You get letters threatening you with charges if you lose this or if you misplace that. There is a £25 charge for the use of the "safe" in your cabin. Surely this is a standard you would not expect to have to pay for. Not exactly what you expect for the price. Food is plentiful but not a massive amount of variety. Yet again there are supplement charges if you want a steak or a lamb cutlet. The company appear to be trying to penny pinch everywhere. Tours available were reasonably priced but can be done cheaper on your own if you have the courage to "go for it". On a positive note the entertainment is really good and the talents of those that are in the show team truly deserve to be presenting their trade on a ship that reflects their talent. They go above and beyond what I have seen from an an entertainment team on any cruise line that I have travelled with. Becky has a fantastic vocal range and does a solo performance of high quality late one evening. Their rendition of Les Miserables was brilliant. If this was my first cruise experience it would have put me off for good and therefore I would recommend other other companies way before Thomson and often at a cheaper price. Very expensive for what was provided. Read Less
19 Helpful Votes
Sail Date: August 2016
We booked as a last minute decision because the itinerary looked interesting. Outbound all good and arrived in our cabin about 2 hours before our luggage which we dropped at airport. Ship is tired. Engine vibrates the whole ship all ... Read More
We booked as a last minute decision because the itinerary looked interesting. Outbound all good and arrived in our cabin about 2 hours before our luggage which we dropped at airport. Ship is tired. Engine vibrates the whole ship all the time. Wooden decking very worn and patchy. Carpets threadbare. In the cabin the bathroom had been refurbished and was good but cramped. The rest of the cabin was dated and frankly patched together. It was however kept very clean and the beds were comfy. Food was nothing special. If you like plain English fare then you'll be fine. If you want to try some local cuisine from the area you're in forget it. The Lido buffet was a little repetitive and very similar food was offered downstairs in the main dining room. Some items on the main dining room menu carried a surcharge. This was a first for me and this is my fifth cruise ( first with Thomson). It was also a sign of the way Thomson always seem to be trying to get you to spend more money. Specialty restaurant was good with good service. Wine list poor though. Bars on board are generally ok but there are not enough staff on duty. A pre-dinner drink in Hemmingways took 17 mins to be served and in Horizons I was refused service at the bar and told to take a seat and wait to be served. Unfortunately it was quite busy and there was only one waitress on duty. We left empty handed after 20 mins. We had an All Inclusive package but it isn't really all inclusive. It should be called the "cheapest alcohol available" deal as most of the premium brands and more unusual drinks carry a surcharge. There is a wine package available but of the limited choice available I felt there was nothing I would normally purchase. Wine by the bottle also had a very limited choice. Staff were OK but too often they would retreat to the corners/dirty dishes area for a laugh and a chat. I have no problems with that but they also need to keep an eye on their customers in case they need something. Entertainment was the same group doing a different style of show every night. No new entertainers joined except a comedian who was chucking out old jokes before he spent the rest of the night hogging the roulette table. Overall, it was a it like an average 3 star hotel on a vibrating platform with a Tui hand asking for more money. In comparison to other cruise lines it's below average but so is the price. Is it value for money? You get what you pay for so don't expect too much. Would I recommend the Celebration. No, and I won't be travelling on any other Tui cruise anytime soon. Read Less
21 Helpful Votes
Sail Date: July 2016
First time on celebration, choose it because of itinary. Good flights, fab easy transfer and check in onboard. However when we got to cabin, disappointed at age and standard of cabin. Although it was clean it was very very dated. We ... Read More
First time on celebration, choose it because of itinary. Good flights, fab easy transfer and check in onboard. However when we got to cabin, disappointed at age and standard of cabin. Although it was clean it was very very dated. We were well looked after for two weeks by our stateoom attendant Desmond. Went on deck to take look around, sat by pool and second shock was wTching people's bodies wobble as they laid on sunbed with vibration from ship and she wasn't even sailing.! Food acceptable, staff very pleasant, but some things again disappointing. We had to wait on several nights for table for two in main dining room, yet often when we were in dining room we could see tables for two empyty, we soon discovered that tables were being saved and we found this to be totally unfair, why have open seating and then allow tables to be saved. We then saw it happen all time, same people in same seats whilst others were told no tables free and having to wait outside....very very unfair and not true to open dining. Entertainment was ok but hit and miss, some good shows but others like car wash waste of time. Yet Eliza Doolittle brilliant. We would not return to the ship or recommend, it's too old too dated, too noisy, very bad vibration and cruising not a patch on other cruise lines. There was also outbreak of norovirus onboard in our second week, although staff did their best it wasn't good enough, lack of direction from management, felt no consistency, sometimes staff giving you tea/coffee other times you helped yourself, same with condiments, sometimes bottles of Ho left out so you helped yourself other times someone there dishing sauce out. Poor control of virus, on my return discovered norovirus been onboard several times. Ship ran aground as we left Albania, and today discovered ship had engine failure in Malta, have to say not surprised I have never heard such noisy, clunky engine. We met some lovely staff they are credit to Thomson. Saw some lovely ports of call, but overall the feeling of shabbiness too much for us, soot all over tables and chairs on deck, threadbare carpet on stairs, not the quality of cruising we are used to. Price if Thomson cruises in no way is good value compared to other cruise lines, my advice shop around. We have travelled a lot, cruise 3 times a year, Thomson overpriced and poor quality in comparison. Sorry Thomson! Read Less
2 Helpful Votes
Sail Date: June 2016
My old dad who was in the royal and merchant navy would have described this as an old rust bucket. It looks old and dated and it is. Thomson are clever with their words by saying how long they have had it but its over 30 years old. ... Read More
My old dad who was in the royal and merchant navy would have described this as an old rust bucket. It looks old and dated and it is. Thomson are clever with their words by saying how long they have had it but its over 30 years old. It shakes and rattles even in port, to the point we had to wedge all the doors inside the cabin. The cruise itself i.e. Destinations was fine although some of the excursions were a bit laboured. The staff were very good and friendly also the food was good but the main restaurant was a bit like a works canteen. We were in the most expensive suite and that was only just big enough. We also had the inclusive drinks package but when on board was talked in to buying an upgrade. Unbelievable this didn't include fresh orange juice (only after 10.30). It was our first cruise and possible our last. Read Less
Marella Celebration Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 4.0 4.0
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.4
Family 3.0 3.4
Shore Excursion 4.5 3.6
Enrichment N/A 3.3
Service 5.0 4.3
Value For Money 4.0 3.7
Rates 4.0 3.9

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