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1 Helpful Vote
Sail Date: July 2019
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is ... Read More
We chose the cruise because of three good experiences with Pullmanturs. We are British, but both speak Spanish, so there was no language problem - not that there would have been. All the crew are at least bilingual. Zenith herself is not a youngster, and a tiny bit tatty in places, but always clean. The food on board was the best we have ever had on a cruise, ad indeed on a par with many five star restaurants. The crew went out of their way to meet our need, always smiling and obliging. The cabin - 6101 - was perfectly adequate. Spacious and immaculately clean, and kept that way. The shore excursions were great. Got to see places on the Faroe Islands, Orkney and Shetland that would never have found ourselves. Entertainment was of a very high standard too. A couple of side comments. Most of my working life I was an Environmental Health Officer and Hotel Inspector. The standard of food hygiene and food handling on board were very high. I did ask some very searching questions of senior and junior catering staff. They really knew their business. And here is a chuckle! Our cabin steward accidentally left a checklist that has to be completed regularly - it was about bedbugs, and gave the cabin staff detailed instruction what to look for and where! Trust me - no bedbugs or other nasties anywhere. I would recommend Pullmanturs without reservation. Read Less
Sail Date: July 2019
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most ... Read More
NOT THE ZENITH SHIP. MONARCH Ship was our cruise. All Spanish speaking, some English. Overall a fair cruise. Do not take interior room as walls are thin. Fruit was not ripe, hard and lacked flavor. Coke and other soft drinks plus most alcohol free in open main pool/deck area. Poor looking few channels on 17-20" TV. Few activities, guess we are spoiled. Yellowish brown nasty looking hot water for 3 days, took cold shower. It is an adventure. All Spanish speaking cruise, some English. Overall a fair cruise, fun for first timers but experienced cruisers will not be happy unless you are old hippies. Do not take interior room as walls are thin and some people will party all night into the wee hours of the morning... plus staff do not like complaints, so it is best to hold complaints until you can make them online. The Filipino staff were great, but some of the Spanish complained about being underpaid. Read Less
2 Helpful Votes
Sail Date: March 2019
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready ... Read More
Cruising arround Canari islands is interesting. Instead of port Agadir in Marocco, I would rather stop on any other Canari island like Fuertaventura, or La Gomera and maybe the stay in ports could be a bit longer. The ship allready shows its years, there were necessary coloring during the cruise, which was probably urgent maintenance work, nevertheless the cruise was comfortable and smooth. Service at the Atlantico restaurant was excellente and choice of food very interesting. Especially I like the choice for vegetarians and the varaity of fishes. Maybe more salads should be included in menu at Atlantico, because in Buffet windsurf there was really a larger choice. So if you want some salad, you must go to 11th deck. But the service at Salon Rendez-Vous was a little bit on average, lazy and bossy server woman was talking nad laughin' arround with spanish guests, neglecting guests of other nationalities to wait for their other and to get it at last. Read Less
2 Helpful Votes
Sail Date: March 2019
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most ... Read More
Just back from an enjoyable week on the Zenith. The staff on this ship make the experience very enjoyable. Smallest ship we have been on, but that made it all the more friendly as bumping into the same people regularly. Spent most evenings in the casino and bar, as this is where we found the most English entertainment, lovely gentleman on guitar and trio group, excellent variety of songs, no night the same. Finished off with a bet in the casino, lottery lady was lovely and treated us all like royalty. Enjoyed our late dinner sitting at 9.45, Benito and Caesar were excellent in their job and again made us feel very special every night. Menu had a section that was the same every day and specials that were changed nightly, cannot fault the quality of food. Plenty of sunbeds around the pool and upper level, some lovely sun traps around the rear of the ship. Cabins had plenty of storage and large shower, a bit tired looking. English channels available on the TV as well as movies available. Overall a great experience. Read Less
7 Helpful Votes
Sail Date: February 2019
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and ... Read More
All went to plan. Solo traveller and staff made me very welcome didn't feel excluded.Food in main restaurant was lovely and a change from the norm. The main buffet was good as were choices. Waters were particularly attentive and couldn't have done more.Drinks were excellent including beer ,gin,and many coctails all included Entertainment was excellent very wacky but professional,as were all the musicians,particularly the latino band and singer. Cabin was fine ,bed lovely. Enjoyed all the different islands and Agadir. Plenty of sun loungers and chairs.Bar staff excellent. Pool and Jacuzzis all spotless Very clean and well run ship if a bit dated,which didn't worry me. Good itinerary ,fab weather Embarkation and disembarkation was so fast.Ipaid to have extended stay till 4pm the last day which was helpful. If you want 5* + not for you,but everyone I spoke to enjoyed it .Spanish were very friendly well done Pullmantur,would definitely go again. Read Less
18 Helpful Votes
Sail Date: January 2019
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some ... Read More
We have been on a number of cruises and we tend to select by itinerary and price rather than cruise line and have been on RCI, Princess, MSC, Oceania, Azamara and HAL. We selected this cruise to give us the opportunity to have some warmer weather and there are not many lines cruising in this area.Cost was also attractive. Pullmantur focus on Spanish speaking markets but all staff speak English, announcements are in Spanish and English, menus are in Spanish and English, daily programme is in English, there are 3 English speaking channels on the TV ( bbc news and 2 entertainment channels primarily US shows) plus a couple of movie channels which could either be in English or Spanish depending on the film. The evening shows were mostly musical and ranged from very good to disappointing - the quality of dancers and singers as good as any other line but musical interpretations could be a bit bizarre. We watched about half of them. Singers and musicians in bars were all very good. Standard of food in main dining room was good without being great - we have had better. Portions were adequate but not large, after the meal we were not hungry but were never stuffed. Menus are Spanish based so do not expect usual UK or US staples. There is a fixed range available every night plus daily options that changed. Burgers, plain chicken, steaks, chips, do not feature on either menu - although there was a small fillet steak on gala night. Gala night has a fixed menu with no choice with some tapas to start and then three courses. Coffee is not served in dining room - similar to MSC. Dinner was either 19.30 or 21.45 and didn't seem to be anytime dining. They put English speakers together usually table of 6 but were a few 2 seat tables and some larger tables. You could pay a supplement if you wanted lobster or steak or a few other options. Buffet was similar to most other lines with courses variously hot or only warm with roasts available at lunchtime, also pasta station who would stir fry meat and veg and mix with pasta of your choice and you add sauce. Pizza was also available. There were separate children and gluten free sections. There was a grill open during the day when buffet closed with hot dogs and burgers and a couple of other options. Room service was available but there was a charge.We never felt the need to use it. Breakfast could be taken in dining room or buffet and were both similar with usual selection of cold meat, cheese, bread, fruit, yoghurt as well as hot options of eggs (fried, scrambled, boiled, omelette) streaky bacon, sausages (could be chorizo, Frankfurters or 'proper'). Would equate to a standard 4 star UK hotel other than absence of back bacon, hash browns and beans. All inclusive included red, white, rose and cava wine ( only one variety of each), spirits mostly local but included Grants whisky and Gordon's gin along with other standard brands or local varieties. Cocktails were also mostly included e.g. Mojito, pina colada, tequila sunrise. Local beer also included as were soft drinks from bottles e.g. Coke, Fanta. You could pay 1 or 2 euros each time for premium spirits, beers, wines, other cocktails soft drinks in cans but most people seemed to be happy (as we were) with basic option or you can opt to upgrade your package to include premium drinks for, i think, 14 euros per day. Cappuccino, lattes etc from baristas were also included as standard. Service was excellent and much better than on many of our other cruises where we were paying for our drinks! During dinner wine was constantly topped up by the waiters. Mineral water was free by the glass but if you wanted a bottle you had to pay for it. Room was made up in morning only.Standard of housekeeping was very good. We had a balcony and were happy with space and storage and no worse than other lines. Excursions were very good value (probably best we have seen) and were in Spanish and English.There was no information provided about ports of call so you either take their excursions or do your own research. Because their excursions were such good value we took them on four of our ports rather than looking elsewhere as we normally do so cannot really comment on availability of shuttles but don't think any were provided. The ship itself is old and in places worn so do not expect shiny attriums and speciality restaurants (there weren't any). Fittings and wallcoverings showed age but cabin was however well maintained and clean. Bed was comfortable. We only had hand luggage so walked off ship shortly after docking so disemarkation for us was simple.We also pretty much walked on at embarkation. Dress code was relaxed and on gala night there were only a couple of black ties - UK cruisers - most wore smart trousers and shirts with a few ties and ladies smart dresses and tops rather than evening gowns. All in all we were very pleased with our cruise and would happily go on another cruise with Pullmantur Read Less
5 Helpful Votes
Sail Date: January 2019
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid ... Read More
This ship whilst being old is so great value for money you don’t notice the age of the ship We had a balcony cabin which was fine in size plenty of storage space and bathroom slightly bigger than other ships we have been on We paid £1450 for 2 of us all inclusive including tips Food in the restaurant was fabulous and the waiters can’t do enough for you. Maybe a bit limited in choice but you can have as many dishes from the menu that you want Bar staff were excellent and drink choice was okay You can upgrade to premium package for € 98 per week which is good value The bar stays open for as long as there is someone in it and no time limit for all inclusive unlike other lines that stop at 2am We didn’t go to any shows but the musicians in the casino bar were excellent Embarkation was so easy we were on the ship in ten minutes. No queues getting on or off ship in port Disembarkation the exact same I will definitely be going on this ship again and would recommend it as long as you don’t expect 5 star all the way Read Less
7 Helpful Votes
Sail Date: December 2018
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
2 Helpful Votes
Sail Date: November 2018
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises ... Read More
Zenith is an old boat, built in 1992 so with that in mind it was never going to be one of the newer luxury liners. The accommodation was adequate without being luxurious. With an older boat such as Zenith there are always creeks and noises as the boat moves which can be disturbing for sleep if you are a light sleeper. On the question of the movement of the boat we both find that there was quite a lot of “swell” movement which would say to us as laypeople the stabilisers were broken or were not up to scratch. Secondly, the cruise line Pullmantur is mostly catering for a Spanish clientele and again with that in mind be careful about booking with them as of course most of the programs on board such as shows and all communications are mainly in Spanish. We had taken out a “Black Waves“ package which is the top package on board which gives you various advantages such as free Wi-Fi in a special part of the boat!, private sun deck, waiter service at own assigned restaurant table and free drinks from a drinks list throughout the cruise. No personnel could explain to me why the free Wi-Fi was not available in our cabin and throughout the boat which would be normal for that type of service on other ships. So when you want to use the Wi-Fi you had to visit an assigned bar! The downsides of the ship are more than made up by the staff on board who do a valiant job in difficult circumstances. We would single out particularly the “Waves Club” staff Juan and Jose and the restaurant staff Rey and I Mahdi and I would suggest that one tour which is worth doing if you are fit enough for it is one of the on shore electric cycle tours with Miguel and Nico. Overall, my recommendation would be there are other better international operators and offerings for the Canary Islands, Madeira, Agadir route. These would probably offer better value in a newer ship such as TUI Aida. Star rating 2.5 out of 5! Read Less
6 Helpful Votes
Sail Date: November 2018
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked ... Read More
I travelled on the Horizon in 2017 had many problems but I thought I would give Pullmantur another chance as I live in Gran Canaria and sailing from Las Palmas is so easy just get the bus there and back no hassle with airports. I booked 2 cruises back to back. The food was first class (had an accident so using a crutch) preferred the waiter service. Great staff, great choice and munched my way through the entire menu. Buffet for breakfast and lunch was good and a table reserved for guests with disabilities appreciated. Staff in the bars very smart and helpful. Did not do the drinks package I did the previous year and to be honest didn't feel shortchanged. Bacardi and Gin flowed throughout the cruise. Entertainment good better when they did the full dancing shows as very Spanish Orientated. If you love Bingo then there's lots of that on offer. The cabins are spacious I had 2 on the 6th deck. Shower nice and warm. Bed very comfortable and lovely soft pillows. Cannot comment on the excursions as hard to walk but note if you are English speaking there is a good chance they will cancel it unless they get minimum numbers. Checked out of one cabin into another after the first week very quickly and stress free and there was a bottle of champagne on ice in the new cabin (nice touch) but left half of it as I was on my own and not much of a drinker. The new cabin on the second week was very very noisy (6168) and asked to be moved. again this happened with no problems. The boat itself I think had just had a refurb as looked nice and clean and fresh. For what I paid DO NOT MISS THIS CRUISELINE and very good if you are learning Spanish or speak it Read Less
2 Helpful Votes
Sail Date: October 2018
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, ... Read More
Very low overall level of service on the vessel. Poor control and management in the bars and restaurant. The same cocktail in different bars has a completely different taste. Dish cleaners did their work slowly and lazily. From the side, their discontent with all is noticeable. The general condition of the vessel is not satisfactory. Inside the elevators feeling very hot, the ventilation system does not work. On 4-5 decks, especially in the Lobby area, the smell of petroleum products is constantly felt along with the smell of feces. Being there is simply impossible. There is a lot of dirt and rust on the deck. The water collection system on the starboard side does not work, every day we observed a large puddle near the tables on the deck by the pool from the starboard. Attempts to pump out the water did not lead to success. The animation is low and weak. The animators themselves did not look attractive. The food in the buffet and in the restaurant does not differ delicacy and taste. It is monotonous every day and not presentable. Few fresh fruits, breakfast did not offer fresh vegetables at all. Day at sea is not needed at such a small cruise. A good alternative would be to enter the port of Marseilles or Toulon on the way, and not just hang out at sea with a speed 9 knots. No special entertainment on this day. This was our first and last cruise with Pullmantur. This cruise was chosen only because of the interesting ports on the route. At last, we will not recommend to our friends cruises on the Pullmantur vessels due to the poor general level of service. Nowadays there are many other cruise companies with interesting routes and better high service. Read Less
10 Helpful Votes
Sail Date: September 2018
The itinerary interested me, but expectations were low having read earlier reviews. I was attracted by the all-inclusive drinks set-up. My initial reaction having boarded was encouraging, embarkation was handled well and the cabin was ... Read More
The itinerary interested me, but expectations were low having read earlier reviews. I was attracted by the all-inclusive drinks set-up. My initial reaction having boarded was encouraging, embarkation was handled well and the cabin was clean, if a little scruffy in places. We were able to gaze out of our Deck 9 window between 2 lifeboats, not a problem. Seas were very calm and engine vibration was minimal. A toilet issue and an A/C problem were fixed in minutes. It proved there were very few English-speaking co-passengers, so opportunities to socialize were limited. The Spanish passengers were without the reservation or class-consciousness often experienced on other cruise lines. We almost exclusively ate in the Main Restaurant, the Buffet was great for snacks when needed between meals. In the Main Restaurant Breakfast was served Buffet-style, for Lunch the Main course was waiter-served, Appetizer and Dessert was again, Buffet-style. Buffet items were always of a good standard, with plentiful fresh fruit, cold meats and cheeses and dessert options. There were 2 sittings for Dinner, 7:30 and 9:45, with the evening entertainment sandwiched in between. Our sitting, the first, seemed slightly rushed. Food quality was OK, not gourmet, a little bland for my taste. Plenty of wine was available, again, by no means vintage. We enjoyed the Theatre entertainment, no doubt regular cruisers will have experienced many Abba and Rock compilations in their travels. It was also great to share a cocktail both pre and post dinner listening to the other musical entertainers. We took one excursion, crossing the border from Ceuta into Morocco to visit Tetuan. It reinforced my dislike of organized excursions, herding 40+ people through it's maze-like Medina was no easy feat. The multi-lingual guide and his local helper did a great job. There was an Officer on-board dedicated to assist the English speaking guests, she was a delight. Overall we both had a great time, but are likely to look elsewhere if and when we cruise again. Read Less
17 Helpful Votes
Sail Date: June 2018
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating ... Read More
We chose this cruise as it was a fairly late decision to go on a Norway cruise, and the American cruise lines were sold out. We were a little worried that Pullmantur is a Spanish language cruise, but we never had a problem communicating with any of the staff on board. Important announcements were also made in English, and we were provided English menus and daily cruise news. Entertainment is in Spanish, which we knew in advance, so we skipped it. Excursions are also in Spanish, so we booked our own independent excursions where we wanted. We had stateroom 5147, which had staterooms above and below it, so hoped for a quiet room. Unfortunately, we were very aft, and evidently above engines or thrusters. When they came on (middle of the night, and when docking and leaving), our entire cabin would shake very hard, and it was extremely noisy. Woke us up every time. It generally lasted 30 minutes or more, so very much disrupted our sleep. Stay away from any lower aft stateroom. Walking down the hallway, it seemed like the shaking and noise continued for at least another 8-10 staterooms toward midship. The stateroom itself had 2 sets of bunk beds. Beds were comfortable, although the pillows were very flat. We had two closets in the room, and plenty of drawers. Only seating was one chair by a small table; it would have been nicer to have a small loveseat. The bathroom was decent size, as was the shower. No cabinets in the bathroom, but there was a glass shelf above the sink. No problems with the toilet as some have reported. I only saw our stateroom attendant once. Rooms are only serviced in the morning or early afternoon, so if you sleep in and miss your time, you are out of luck. Service was more like any regular hotel. We did get one towel animal in the middle of the week. The room was clean, but the bathroom desperately needed a really thorough grout cleaning, and the tile on the floor was uneven. My major complaint with this cruise was the food. It was absolutely terrible. Almost everything was very overcooked, sometimes to the point where you could not even cut the meat. We had early seating dinner at 7:30. Late seating was 9:45. We were seated with the other Americans at our table of 9. The dining room food was never hot, lukewarm mostly. No coffee or after dinner drinks are served; you have to go to the buffet or bar afterwards for those. Dinner is 3 courses, an appetizer, entree, and dessert. There are everyday choices, vegetarian, and daily. Portions are very small, and entrees do not come with sides or veggies for the most part-just meat. There was a sugar free dessert choice every day except the gala dinner. The gala dinner was a set menu, you had no choice of anything on that 6 course meal, not even a sugar free choice (I'm diabetic). Out of the 6 courses, I only ate the soup, the rest was food I could not/want to eat (like the salmon in baby squid sauce-yuck). Most at our table started ordering two appetizers at dinner. You have to order your dessert with the rest of the meal, and no options to try something different if you did not like something. Most nights we went to the buffet to find more food as we were hungry after dinner-and saw our table mates there :-). I skipped two nights in the dining room too. The "hot"food on the buffet was never hot, except for the carving meat they had at lunchtime, and generally the soup. Sometimes the food was actually refrigerator cold, meaning the cooks had not even attempted to warm it up before putting it on the buffet. The best choices on the buffet were the salad and deli meat area. At breakfast, there was no omelette or made to order area. Everything was on the buffet only. The scrambled eggs were always soupy, and the fried eggs generally very overcooked. Best bets were the breakfast breads-croissants and brioche bread was always fresh-and the fruit. At lunch there was also a 4 item vegetarian area in the back corner-one item was always plain white rice. Gluten free breads were also available in the other back corner. The only fruit at lunch and dinner was a fruit cocktail, which was the breakfast fruits cut up. At dinner, the best choice was the pasta station -you could chose your own veggies and protein (varied between chicken, salmon, ham) which was stir fried for you, and then pasta was added. You put on your own sauce, generally marinara, pesto and/or alfredo. Since it was cooked individually it was always hot. Some days breakfast was offered in the dining room too, but it was also a buffet with even fewer choices. Lunch was only offered in the dining room on the sea day, as a buffet. There was no ice cream machine anywhere on the ship. Signs on the coffee/tea dispensers in the dining room said they were available 24 hours a day, but that was not really true, as they were not continually kept warm . The ship had all inclusive beverages, but the alcoholic choices were poor quality. You could buy an upgraded package with top shelf brands if you wanted. Also you could buy individual glasses of better wine at a reasonable price (3-4 Euros) if you wanted. Soft drinks were included, but only poured from 2 liter bottles, and were always flat. Generally the attendants poured out the entire bottle into glasses at once, so if you were not there at that time, it sat for awhile. The specialty coffees in the bars were all consistently good, and included in the cruise fare. We were mostly on time for all our ports. This cruise goes between Rostock, Germany and Trondheim, Norway. We started in Trondheim, but logistically it would have been better the other direction I think. Starting in Trondheim, our first port was Alesund on Sunday, and a lot of the town was closed, no port area car rental was open, and bus service was severely limited there. You could fly directly into Trondheim or take a 6 hour train from Oslo (scenic except the last hour). Plus connecting to a flight back to the US in Germany required an overnight somewhere as Rostock is several hours from Berlin or Hamburg. Docking in Rostock was in an industrial area, no buses nearby. A taxi to the train/bus station was 40 Euros. Luckily we bumped into friends we met on the ship and shared a taxi. All the taxis we saw there were minivans, so we managed to fit 5 of us and luggage in one taxi. If embarking in Trondheim, you DO NOT go directly to the ship. Instead you check in at the far end of the Clarian hotel near the ship. Signage for this is very poor, and wandering around in the rain with our luggage trying to find where to go was not fun. No one was interested in seeing our health forms or the bar code form we were emailed after checking in online. They also insisted on keeping our passports, which was unnecessary as we were not leaving the Schengen area on this cruise. One family at our table refused to leave their passports, and they were allowed to keep them. We took our own luggage on board, as we just had carry on luggage and it was already mid afternoon when we arrived and all staterooms were open. We also carried off our luggage at the end. Debarkation was from the 5th floor, our floor, so no hassle with the luggage on elevators. If you treat this cruise more like a ferry service and stay in a quieter room, you will probably not be as disappointed. Ports: Alesund: has a very nice art nouveau walking tour for $15, we also walked a few km to the aquarium which featured Norwegian sea life. Geiranger: We rented a car ($200!) from the TI and drove to Tollstigen, stopping at the Eagle Bend viewpoint, and also towards Dalsnibba. There are numerous buses that go to the viewpoints. Geiranger itself is very small. The TI only had a few cars to rent, so be sure and reserve in advance if you want to do that. Flam: We were too late to book the Norway in a Nutshell tours. Two took a bus to Gudvangen to do a kayak trip in the narrower fjord, and one a 2 hour Segway trip. Bergen: We planned to take the funicular up the mountain, but with 4 other ships in town, that was impossible. We walked up instead, a long steep walk with a lot of other people. At the top, there were tons of people, so no peace and quiet. There was shopping in the Bryggen area, but again wall to wall people. We found a quiet coffee shop and tried the Norwegian waffles. Not our favorite port, way too overcrowded. Stavanger: We split up and two took a ferry/bus connection and hiked up Pulpit Rock. We docked about 15 minutes late, so they missed the first ferry, which meant more people on the trail later, but still very nice. There was time to explore the old town a little. One instead did a Viking tour to see the 3 swords monument, iron age museum, and archeology museum. Also the petroleum museum was near the port, about a 10 minute walk, and was very modern and well done. Probably our favorite port. Read Less
5 Helpful Votes
Sail Date: April 2018
If Pullmantur can save a dime on something, it will end up costing you $1. They will either tender or find the cheapest dock space there is available. Stockholm= tender to port in another town (up to 2.5 hours wait), walk 15 min to ... Read More
If Pullmantur can save a dime on something, it will end up costing you $1. They will either tender or find the cheapest dock space there is available. Stockholm= tender to port in another town (up to 2.5 hours wait), walk 15 min to train station or pay $5 for shuttle, 1 hr train to town for $20. All the connections really limit your time available. Copenhagen= dock in another country, 15 min walk to train station, $25 for 1/2 hr train to town. Berlin= $30 shuttle to train station, $60 for 2 hour train to town. Most of the shows were in Spanish (known fact). Lifeboat drill is in English (towards the end). Loud PA announcements every hour to alert of pending sales in the: casino, gift shop, spa, internet and bingo. Reception never had change for a 20 to tip with, the casino would not give change unless you were playing their games. Read Less
7 Helpful Votes
Sail Date: February 2018
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and ... Read More
The big concern is the sanitary conditions of the non flushing toilets. This should not be part of anyone's vacations nor my problem or should not have to deal with calling & waiting around due to repetitive toilet issues and running around looking for a working toilet in the middle of the night. This is not sanitary with overflowing toilets with feces and blood. This is not anything new to the crew on the ship and the comments made that it is and old ship and will be docked for an over haul in November. When we booked this cruise were never told the language was going to be ALL In Spanish. My travel agent was not informed either. We could not even book excursions because they could not guarantee us that it was going to be in English. If we had of known it was all Spanish we would NEVER have gone on this cruise line. What we were told once we were on the ship was they only speak English depending on how many English speaking people are on the cruise. This is the Caribbean why would it NOT be English? This trip was our 1st trip together as mother and daughter and possibly our last trip due illnesses and my mother being 80 years old. We have been on many cruises and never have experienced anything like this one. WE were hoping for fond memories of our time together as mother and daughter. This was not a great experience and not the memories we were counting on. we were not informed anywhere on line or on the reviews that it was not an English speaking ship. The bigger issue is unsafe sanitary conditions and all the inconveniences we experienced from the toilet problems with time wasted calling and waiting around. Read Less
19 Helpful Votes
Sail Date: January 2018
This was an attractive cruise both price-wise and because of the itinerary. The boarding process went very smoothly. The cabin was well-appointed. We had a balcony which I would always recommend. Because this is an older ship, it is in ... Read More
This was an attractive cruise both price-wise and because of the itinerary. The boarding process went very smoothly. The cabin was well-appointed. We had a balcony which I would always recommend. Because this is an older ship, it is in need of maintenance occasionally which happened with our toilet (wouldn't flush) on three occasions, the water out of the tap on the last day was rust-coloured and our curtains came off the rails. In each instance a maintenance person was on the problem within five minutes. It was very impressive. The carpets in the cabin hallways were worn and in need of replacement. Everything else was in very good order. The food was excellent with many options at each meal. The dress requirements for the dining-room were not really enforced which was to our liking in a hot climate. What was most impressive though was the crew. We had only 650 guests for a crew of 650. Normally this cruise would have up to 1850 guests. So, the service was impeccable. We like to get to know our crew and what was remarkable was that almost all of the staff had been on that ship 5 - 20 years. It spoke volumes about the cruise line. Most of the entertainment was in Spanish which we did not speak and was geared for a somewhat younger crowd. We did not visit the disco or see a show. The pool music was disco/pop. What surprised me though was that there were no options for Spanish lessons which we would have jumped at. Here was a missed opportunity. The gym had several machines that needed maintenance. Our shore excursions were private so that we could speak to the guides directly. Disembarking was equally smooth and effortless. They seem to have that well-organized. I would definitely book a Pulmantur cruise again. Read Less
14 Helpful Votes
Sail Date: October 2017
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang ... Read More
Given the great price of the cruise and the age of the ship, we were ready for anything. But this was a great cruise. The outside of the ship is well weathered, but the inside was great - easy to navigate and plenty of good places to hang out. The ship is small, and less than one thousand passengers on our cruise, but it was homely and friendly, and even though the primary language is Spanish it was easy to feel part of the atmosphere. Its not going to compare to the larger US based ships, but we're seriously considering a return cruise to do the alternate itinerary. The highs were the itinerary and the friendliness of bar and entertainment staff. (The included beverages were quite extensive - you have to drink a lot to make the $70 total drinks package worth it. The extra charges on premium beers and wines amounted to $1 or $2 per drink,) We had cabin 1107 - a family balcony. Cabins are only cleaned once a day, but our cabin steward Eduardo was great. Bathrooms are small. Balcony was weathered, but useable. Buffet dining surpasses any ship I've been on (we've done most mainstream cruises). The buffet area is compact but complimented by two covered terraces on the back of the ship. The dining room service was good, the food was often the same as served in the buffet. There is no late night food anywhere on the ship. Morning coffee starts as 7 p.m. Food service closes at 10 a.m. 2nd dining however is at 9.30 p.m. Embarkation was superb, however getting in and out of Dominican Republic is something else. If you stay for more than 24 hours you have to buy a $10 tourist card, plus pay $20 import tax before boarding the ship. Prepaid shuttle from airport to ship is the best way to travel, then take a Santo Domingo excursion on the last day. Ship leaves at 9 p.m. and gets back at 9 a.m. Everyone was off by 11 a.m. Enrichment activities were limited. My partner did the yoga class on four days. No art auction, no hard selling. There was a cooking show in which both cruise director and captain participated in. There were daily craft workshops and spa seminars. The Entertainment team and Animation team were outstanding. Only one show a night in between 1st and 2nd dining, but three of them - the Halloween show, the Abba show and the Rock Never Dies were great. Lots of interaction between crew and passengers. Neither of us speak Spanish but rarely did we feel excluded. Staff remembered us through the week. The coffee lounge was a great hub. Most of the specialty coffees are included, as are cocktails and some wines and liquors. Disco seems underused and didn't start until 11.30 p.m. Theme nights every night - Gala (one formal), tropical, terror, white, black & white and rock. Great itinerary - Martinique, Barbados, Grenada & St. Vincent. We booked the Island tour in Barbados, and Spice & Rum tour in Grenada. Great fun. Wished we'd have done an excursion in St. Vincent. Beware - excursions are in Spanish, however English is the first language for the tour guides - a bizarre scenario. (Martinique is French). Best value for money. Wide age range though not many kids. Singles rates are really good, therefore many single travelers on board. Read Less
2 Helpful Votes
Sail Date: October 2017
This my very first cruise so I don't have a lot to compare it too. I live in Curacao, and get to see A LOT of cruise ships. Compared to those who visit the island, this one was small. But I received the cruise as a gift so I cant ... Read More
This my very first cruise so I don't have a lot to compare it too. I live in Curacao, and get to see A LOT of cruise ships. Compared to those who visit the island, this one was small. But I received the cruise as a gift so I cant complain. The ship is an older smaller ship. There was not a lot of diversity. Two buffets, One main dining room, one bar, one club. We had the ocean vieuw room on deck 10 and it was ok. Our room was nicely cleaned EVERYDAY! We had the all inclusive drink package and regularly took drinks to our room. Didier was awesome in cleaning everything up. The diner was good. Didn't eat anything twice. Our waiter Vedi was amazing. He always knew what pairing to recommend and no request was too outrageous. He and Diana gave us exceptional service everyday. So much that I was looking forward to dinner. The entertainment and activities were very limited. There was always something to do, but there was not many options. And also I had the feeling that it was all focused on a much older crowd. The ports and excursions were ok. I only booked an excursion at Cartagena, the hop on, hop off bus. I think it was ok. I wouldnt go on this cruise again, but I will recommend it to an older or elderly couple. Read Less
4 Helpful Votes
Sail Date: September 2017
the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning ... Read More
the No1 reason to write this review is a complaint - they have crushed my luggage, an expensive one I purchased for 350 dollars. After 4 months!!! of mailing back and forth, they would give me 100 EUR. This is not how you make returning and happy customers! I heard sorry "0" times, only to contact their central office, which is a pain, considering I had to spend time and money to buy a new one, as I was expecting to travel 1 more month in central america, which is pretty hard with a crushed luggage. Otherwise the ship is a bit old, holds well for it's age. Need to pay for water? On an all inclusive deal? Fruit juices are terrible 10% fruit content syrups. Bar staff's English is limited. On the plus side, dinner was remarkable, every night! Seriously, hats off, we always could chose from a menu, and all were great! with wine included. Read Less
20 Helpful Votes
Sail Date: July 2017
We chose this cruise (our first) mainly because of value for money. We paid $1,500 per ticket and that included the round trip flight from Quito to Panama. Cartagena was forgettable but we did do the Mud Volcano excursion through Viator. ... Read More
We chose this cruise (our first) mainly because of value for money. We paid $1,500 per ticket and that included the round trip flight from Quito to Panama. Cartagena was forgettable but we did do the Mud Volcano excursion through Viator. Nothing quite like getting completely immersed in volcanic mud. On Curacao we did the Tugboat snorkeling excursion (Viator also) and that was very good. On Bonaire we snorkeled off of Klien Island and that was by far the best water time we had of all three islands. By far the most to see (turtles, many fish, moray eels and much more). I could have stayed in the water for days on Bonaire. On Aruba we did a glass bottom boat and snorkeling tour with Watersports and Tours Aruba after a literal last minute cancellation of a Catamaran excursion due to the boat being rented out from underneath us by a private party. NEVER WILL I DO BUSINESS AGAIN WITH ARUBA WATERSPORTS CENTER. Now about the ship. The embarkation and disembarkation was orderly and mostly hassle free. The security did arrest my utility tool as it contained a knife but gave it back to me at the end of the cruise. I saw a lot of clothes irons also under house arrest due to potential fire hazards. The service as quite exceptional. Five stars to all the Food and Beverage staff from the Manager and Head Waiter on down. Those folks are keepers and I would hire them myself if I owned a ship. The food was very good and met my expectations and then some. There was the buffet with good food and generous hours and the dining room with fixed times and seating - I enjoyed eating at both. The cabin (exterior superior) was nice. We had a king bed and the shower was spacious enough. My wife likes the evening shows and we took a few in. They were good also and a good way to end the day. There were many activities that we did not partake as my main goal in taking the cruise was rest and relaxation with emphasis on rest. We also found housekeeping to be quite good and did a good job of keeping the cabin clean. I know very little Spanish but all the staff I encountered spoke great English and I met a lot of the staff. For TV in English, there was the BBC and a movie station. The ship sponsored excursions were not of interest to me but then again my wife and I are experienced world travelers and can manage time schedules. The Moka Coffee shop and bar was my first stop in morning for cappuccino and I found it amusing that they could not make a moka for lack of chocolate. I also met a lot of great passengers and had many good conversations on the boat. It's a value for money cruise and yes, I would definitely sail with them again. Read Less
21 Helpful Votes
Sail Date: June 2017
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club ... Read More
This is our third trip on Pullmantur and have we have been very impressed with the quality for the price. For the last two trips we have booked room of Junior Suite or higher to get the advantages not only of more space but the Waves Club amenities. Embarkation in Cartagena can be super chaotic with Pullmantur but with the advanced boarding with the Waves Class rooms this is avoided and you get on with minimal hassle. To avoid some of this check in online, print it out, and sign it. Then after you arrive go the line where your passports are checked. Colombian nationals will have to pay a exit tax, your passport is stamped but this is not immigration. Then get in line for immigration. The Zenith is a relatively small ship with around 1400 passengers and the junior suites are spread throughout the ship. There are very few balconies on this ship. Our room was a junior suite without a balcony and was a very nice size, bigger than an NCL mini suite, with full bath. There was a large flat screen TV but we never turned it on. Our only complaint is the room needed to be cleaned better, but once it was pointed out it was done quickly. The Waves Club was a small but nice interior area on the 8th floor, I understand it was the old "cigar lounge" when it was a celebrity ship. The room is dark without any exterior windows, but has a library feel with a nice ,marble fireplace and a big screen TV above it. My recommendation here are, if it is going to be a Wave's Club only area, you need to put in a card key entry. There were always people coming that were thinking it was the library, computer room, or games room. Also when you order a drink at the bar many times the person attending the bar has to go to another area of the ship to get the drink, leaving the area unattended. Just food for thought if Pullmantur reads this. The nightly shows were excellent for the size of ship. They are mostly in Spanish and there is very little English spoken on the ship other than the announcements, but if you need help the staff is multilingual. The buffet is recently remodeled and the food was very good. I can not fault anything there. In the back of the buffet there is an outdoor grill area for hamburgers and hotdogs as well as plenty of outside seating on that deck and the one below. That is one thing bout the Zenith, there is a lot of outdoor space. The main dining room was incredible. It was one of the nicer dining rooms I have been in on a ship. There was a piano player almost overnight, the service was very good, and the food was excellent. Remember the dinners are late. Early seating at 7:15 late seating 9:30 PM. The gym is very small, 3 working elliptical, four normal sized treadmills, two leg machines, and a four-sided multipurpose weight machine. There were also a incline bench and flat bench with dumbbells. It was just a very tight space and usually full. The spa, hit and miss. Spa manager a little aggressive with the sales pitch. The prices good. Massage, one good one not so good. The area is not super tranquil, there is a deck area outside the spa and three doors that go in an out of the area. Wish they could find a different area for the spa to be placed. We paid the $10 dollar/day charge for the upgrade in drinks. The canned Diet Coke alone was worth it, but Absolute didn't hurt either. We did all the tours on our own and have taken to getting resort passes for the bigger islands when we are in the Caribbean. So, I can't say anything about the Pullmanturs tour program. Overall, a great value for the money. Have patience in the boarding process, Have your expectations in check as it is an older ship but has been maintained well. This is primarily a Spanish speaking cruise, but there is always staff to help that can speak English if you need help. This is a family cruise, usually three generations and extended family. If you looking for a quiet cruise it may not be for you. Enjoy. Read Less
9 Helpful Votes
Sail Date: June 2017
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great ... Read More
We chose this cruise because it left from Colon Panama where and we were visiting friends in Panama. The itinerary was original too. Colon, Cartagena, Colombia, and the ABC islands. As I am learning Spanish, this cruise was a great language immersion experience for me too. The fact that alcoholic drinks were included in the already low price was also a positive. However, the service was not as good as on other cruises, the restaurants staff in general do not show any enthusiasm, and seem a bit bored. On the first evening dinner, we had a couple of waiters that were simply difficult to deal with. We requested a change and had a great pair of friendly waiters for the rest of the cruise. In the buffet, cleanliness seems to be a problem and the table towels appear to be reused without any wash, with visible stains, and a smell that does not resemble that of a freshly cleaned towel. As opposed to the formal dining restaurant where all is up to standard or better. The cabin, an inside one, is surprisingly larger than many other cruise ships, with plenty of storage space. When reported, an issues are quickly resolved. So in summary, this a good cruise ship and line but only if you are not to picky about Read Less
33 Helpful Votes
Sail Date: April 2017
This boat had mixed emotions from me....I thought I would have enjoyed it, but unfortunately I'm monolingual, and they're more concerned with their Spanish and French Guest. The TV stations were all in Spanish, well barring CNN ... Read More
This boat had mixed emotions from me....I thought I would have enjoyed it, but unfortunately I'm monolingual, and they're more concerned with their Spanish and French Guest. The TV stations were all in Spanish, well barring CNN and one movie station, which showed the same thing over and over. The food was okay, it had it's moments... The staff were friendly, even though one crew member openly told me he hated his job. The kids club was in spanish and my son, had serious challenges....but still went along, because there was nothing else to do. My cabin, So my cabin was huge, a lovely ocean view, huge bathroom....BUTTTTT let me tell you, clearly disinfectant and bleach is a no no, because the bathroom was horrible...we were told not to flush toilet paper, but place it in the bin. so image what happened when you had to number two..... Im not sure how sanitary that is, for us or the housekeepers. The towels were dingy, there were no facetowels, the sheets were not that clean either. A whole floor on the boat couldn't flush their toilets, and the pee and feces was floating in the public toilets...I was not.......impressed and if I had not cruised before, I wouldn't attempt to do it again. Read Less
8 Helpful Votes
Sail Date: April 2017
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that ... Read More
I chose the cruise because I wanted to cruise the Caribbean visiting places like Santo Domingo which I do not usually go to. The cruise was good, the food was good too. The staff were helpful and friendly. I was very disappointed that the Teen Club was never available for my daughter whenever she went there was some excuse or the other - "we have only boys today", "or we are dealing with the new children today.". Service was good in the photo shop and the Spa. However, dinner time service was the best and I must commend Waiter Mr. Julian Martinez and Assistant Waiter Mr. Santiago Assume who gave excellent service. I enjoyed the nightly shows with the singers and dancers. However the stand up show was disappointing to me as it was in Spanish and I am English speaking. My recommendation would be to pay more attention to the non -Spanish speaking passengers during the entertainment segments so that all passengers can have a better experience. Read Less
35 Helpful Votes
Sail Date: February 2017
First off, please know I'm writing this review from MY perspective. This was cruise #68 for me. I'd read the reviews about the Zenith, while it was in the Mediterranean, however all of those were before it came out of drydock ... Read More
First off, please know I'm writing this review from MY perspective. This was cruise #68 for me. I'd read the reviews about the Zenith, while it was in the Mediterranean, however all of those were before it came out of drydock before coming to the Caribbean. Needless to say, I was a little apprehensive. I had sailed on the Zenith before, with Celebrity, and had good memories. We embarked from Santo Domingo, which was one of three ports you could board/disembark in. The other two were St. Maarten and Barbados. Boarding was quick, from the cab to the room was 20 minutes. The ship itself was up to date in some areas, and well worn in others. The lighting in some places was screaming the 1990s, with the brownish looking fixtures and dim output, yet other areas were up to date with LED lights. The room was okay, but the bathroom had water backing up from the shower into the bathroom floor UP THE DRAIN, plus black mold growing on the tiles. This was reported the first night and fixed immediately. The beds were definitely firm! Our cabin was under the galley, and aft. I wouldn't recommend decks 4,5,6 aft if you're a light sleeper. It was very noisy from the propellers, creaking, vibration, and movement overhead from the galley. Pullmantur only has limited cabin steward hours, and they only clean once per day. Don't expect turn down service, as they are done at 500pm! The majority of the guests on our cruise were from France, Spain, and England. I was worried about communication, however that was unfounded, as the crew is overwhelmingly multi-lingual. The announcements on board were in multi languages. The dining room for breakfast and lunch both are only buffet. There is no menu for those dining times. The selection was somewhat larger in the dining room versus the actual buffet, but not by much. Pullmantur has a version of "all-inclusive" that works for me. Your soft drinks, and a large assortment of alcoholic beverages are included. if you wanted something that did incur a charge, there is no service charge added! That's a nice surprise! This is not a cruise for the people that want to continually dress down. The Europeans dress for dinner, and it shows. There were a few people in shorts and jeans, but a very slim number. They stood out! Dinner seatings were 715pm or 930pm. Plan at least an hour and half to get through 3 courses! Food is subjective, so I won't say too much about that, other than we always found something we liked. One thing about the food, BEWARE that there is not always food available in the buffet, there is two to three hours in the morning and afternoon that the deck 11 buffet is closed. Everything from room service is a charge, so plan accordingly. Also, some staples such as shrimp cocktail or a filet mignon steak incur an additional $10 charge at dinner! Shows on board were mainly musicals or magic, something that transcend language barriers. You won't find trivia on board, but you will find activities starting in the disco at 1230am! Disembarking was quick and easy, with only a few hundred getting off the ship at time, due to the three embarkation ports. I'd consider going again on Pullmantur, but only for the right price... It was inexpensive, when you figure in all the service fees and beverages. Read Less
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