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1 Helpful Vote
Sail Date: July 2007
July 22, 2007 SuperStar LIBRA cruise calling at Ishigaki and Naha, Japan. I was as excited as a kid going on my first cruise, leaving the gangway and stepping aboard SuperStar Libra. Star Cruises has been absent from Taiwan for too long. ... Read More
July 22, 2007 SuperStar LIBRA cruise calling at Ishigaki and Naha, Japan. I was as excited as a kid going on my first cruise, leaving the gangway and stepping aboard SuperStar Libra. Star Cruises has been absent from Taiwan for too long. But they are back now and I intended to make up for lost time, which I did. Once inside Crystal Court, which is the Lobby containing Reception, Guest Services and Shorex counters, I was overwhelmed with the big bright smiles of the staff welcoming passengers aboard. My greeting was extra special to me, as many staff/crew whom I have known for many years were there as well, with arms outstretched and waiting for our usual greeting of hugs. It truly was like coming home to family. My sailing had about 1,650 pax which is just slightly below full capacity. After all the greetings were done, I was escorted to my cabin (more on this later) by a most charming young lady named Pinky from Guest Relations Department. After telling me about the activities that were planned for the next four days and general info about the ship, I was ready to drop my suitcase, which found its way to my cabin all on its own, (there is no check-in luggage for these cruises. It is all carry on) without my knowing it, and explore the ship. Truthfully, I did not know what to expect onboard SuperStar Libra. I have seen all kinds of reports when the ship was the Norwegian Sea. So, with an open mind I started my tour. By the way, I already liked what I saw of the Crystal Court and Deck 8 passageways. Obviously the dry-dock this past June certainly refreshed this ship greatly. Everything was clean, shining where it should be and really no signs of wear and tear, except perhaps in the lifts/elevators. It was hard for me to imagine that this ship was almost 20 years old. I went to the nearest lift lobby to go up to Deck 10, which is the topmost deck on Libra. At the Deck 8 mid ship lift lobby is an indoor curved staircase with wood steps that took me directly up to the Pool on Deck 9. From here I ascended the outdoor staircases to Deck 10. Deck 10 is called the Sun Deck, and for very good reason. It is expansive and open and has fabulous sea views. This deck completely encircles the ship, and has sun loungers on both port and starboard sides. New Astroturf has been laid on this deck as well as the Pool Deck which gives this area a refreshing new look. Let's continue exploring the rest of Deck 10. Walking forward, we come to COCONUT WILLY's which is a nice outdoor bar. To me, this is a perfect location for a bar. It overlooks the pool, has gorgeous sea views and that wonderful fresh sea air. Although the bar and stools are under an overhang, the tables and chairs are not. So if you are sun sensitive,stay at eh bar area. The bartender's are friendly as is the wait staff and the drink prices are good. I like the fact that they do not blast you away with overly loud music here. A really nice, friendly bar. This venue was my location for the sail away party held on the Pool Deck directly below. Further forward of Coconut Willy's is the FITNESS CENTER with gym, sauna, and Tatami style massage rooms. A good out of the way location and very well attended by pax on my cruise and it seems to have all the necessary and preferred equipment. Going around the bow area now we are going to go aft using the starboard side of the ship, where we come to the indoor SKYLINE KTV. I love this room which is on the starboard side of the ship. There is a huge wall of glass windows that offer great views. On the inboard side of the room are very comfortable banquettes, while at the windows there are tables and chairs. There is also a nice sit up bar at the far end of the room. This is a great room for just having a nice cocktail and enjoying the views or later at night when the Karaoke singing begins. It was very popular on my cruise. It is a comfortable, intimate room no matter the time of day or night. Next we come to the BLUE LAGOON which faces directly aft and overlooks the Mariners Buffet directly below. I had no occasion to use this venue or sample the food here, as there was more than enough food on offer all day and night at other venues which are inclusive, while Blue Lagoon is extra charge. I did see quite a few people eating here and have heard comments that the offerings were quite good. I like this room's location, which is actually on a balcony and has nice views. (on later cruises I did dine at Blue Lagoon and found the food to be wonderful. Well worth the extra charge.) The last public room on Deck 10 is the Tai Pan a la carte' Chinese Restaurant. It is located on the port side. This is a lovely room for more upscale dining. I was too busy to try this venue, but have been to others onboard various Star Cruises ships, and know for a fact that the food is very good and great attention to detail. I hope I will have the time to try Tai Pan on my next cruise, next month. I especially like the small lounge area of this room and the main room itself. Really nice. It is a fine venue to celebrate that special occasion or to just enjoy fine food. (I did finally get to dine at Tai Pan with the Hotel Manager and Executive Assistant Manager on a later cruise. Extremely good food and presented marvelously.) DECK 9: Here on this deck we find Mariners Buffet restaurant, with the connected East Side/West Side Patio, the swimming pools, Twin Hot Tubs and Lickety Splits. Let's start aft at the MARINERS BUFFET. This is the casual buffet food eatery, open for breakfast, lunch and dinner. While I usually never have breakfast aboard ship (too early) and this time was no exception, I did have morning Tea, lunch, afternoon Tea and Midnight Buffet here. The food was actually very nice and a good variety. Here I found Western favorites and Asian as well. Being in the restaurant business I can tell fresh food and quality ingredients. No problem here at all. Executive Chef Saifol Ikhsan managed to prepare, cook and present food that was very tasty, fresh and displayed nicely. This is a big task on any ship. I was very pleasantly surprised to see that the steam table and hot light food containers were replaced just when they reached the half full stage. Nothing bothers me more than to see buffet table food containers still sitting there with just scraps of food left. This venue did a brisk business at all serving times. The room itself is quite large with large slanting floor to ceiling windows with marvelous views aft. During lunch the shades had to be drawn as the sun was too intense and was making the room hot. The tables are spaced far enough apart for comfort and the chairs are quite comfortable. Although there was a "closed" sign hung on the entrance door during off hours, I never had a problem to go in and get some coffee or ice water. Speaking about coffee, let's just say that onboard Libra, the coffee is just about as horrible as on other Lines. Another nice aspect of Mariners is that the wait staff are very efficient, smiling and non intrusive. They will always ask if they can clear plates before taking them from the table. You are never rushed to eat and get out. The Indian Management team is just wonderful. They are pleasant and truly care if the guests are enjoying their meal and the service. In my case, they went out of their way on several occasions to do something for me. Even so far as to find out the name of a certain Japanese Steak House in Naha. Between the food, most pleasant service staff and Management, Mariners was an exceptionally nice experience daily. Just outside the entrance/exits to Mariners is the East Side and West Side Patios. These are long and narrow spaces set up with tables and chairs where the guest can bring food from inside Mariners and dine Al Fresco. They are both identical spaces on port and starboard. The only caveat here is that the outboard windows are not able to be opened, and there is no air circulation. During the day, when there is sunshine, this can be quite oppressive. While this to me is a ship's design flaw, perhaps the addition of ceiling fans would help. At night, these areas are much better, although not perfect.as they still need better air circulation. Making our way further forward we are now at the POOL BAR. This is a nice, large venue for a refreshing drink for a respite of baking in the sun. The bar is under an overhang which thankfully offers shade and some breeze. Order whatever you like, as the capable bartenders will most likely know how to make it. And if they don't, they will find out. Service with a smile here also. A few feet away from the Pool Bar and we are now at the 2 pools and twin hot tubs. I really like the pool deck onboard Libra. It is spacious and laid out nicely. Plenty of loungers available and tables and chairs are plentiful by the large windows that unfortunately do not open. There were many children on this cruise, and I was very happy to see that the pool attendant was vigilant in making sure that the kids did not use the larger adult pool. He explained to the parents that it is for the child's safety, which is very true. When older children were in the pool he asked them and their parents if they know how to swim. If they didn't, he would courteously ask them to use the smaller pool. He also made sure that the adults took a shower before entering the pool. Truthfully I was very glad to see that these safety and health precautions are taken seriously. Every pax obeyed the rules and there were no problems, just happy people having a good time at the pool. The Pool Deck is also the venue for many of the parties and activities that take place onboard the Libra which are a lot of fun. Let me preface this with a little background info. Boarding time for the cruise started at 1:30pm with sailing at 5:00pm. A ship's tour was arranged by the cruise staff which started at 1:45pm. At 4:10 pm the mandatory Safety Drill took place which was handled with utmost professionalism and strictness. It was painless and over within 20 to 25 minutes. During embarkation there was piano music in the Galaxy of the Stars Lounge for anyone to enjoy. Now begins the fun which will continue right up until the end of the cruise. At 5:00pm Sunday the sail away party was held at the Pool Deck with music provided by the SuperStar Libra Canton Band and fun activities and introduction of the Cruise Staff. A lavish "Welcome Aboard" BBQ dinner was set up and served on both port and starboard sides of the pool deck. You name it and it was available. Succulent meats, fresh veggies, salads, appetizers galore and a separate dessert table which was set up in front of the Pool Bar. And is the custom with Asians, there was a huge assortment of fresh fruits available to end their meal. The SuperStar Libra Trio also played at the Pool Deck party. This was a fun, festive event which everyone enjoyed. Many pax decided to stay at the pool and enjoy an evening swim, like me, The opening hours of the pools are very convenient. Open at 7:00am and closes at 12 midnight. The last venue on Pool Deck is Lickety Splits. Here free ices and ice cream are offered at specified times to all pax. Kids and adults as well loved it. Being that we are still on the Pool Deck, I must tell you that on the last night of the cruise the pool deck was the venue for the "farewell Party" and "Chocolate Extravaganza" buffet. Again there was entertainment from the cruise staff and Canton Band and the Superstar Libra Trio. The place was jumping. People everywhere! Long buffet tables laden with confections of chocolate and sweets that would be a dieter's nightmare. Pax were dancing, eating, swimming, eating, looking at the entertainment, eating and so on. This was really a fantastic farewell gathering where Hotel Management, Cruise Staff and musicians were all on hand to say thanks for being aboard SuperStar Libra. DECK 8: There is only one public room on this deck, and that is BOOMERS DISCO, which is located extreme aft. I really like this venue for a few reasons. One reason is that it is a perfect size. Not too big and not too small. There is nothing worse than being in a huge disco with only about 20 patrons and feeling like you are alone in a cavern. Not the case here. It's a great size and feels good whether there are 10 patrons or 100.Another reason I like Boomers is that it has good comfortable seating at tables or banquettes. The DJ knows his stuff and thankfully he plays it at a decibel that is "human friendly". This is not saying that you can't hear the music in Mariners on Deck 9 during the Midnight Buffet. Well, rather you hear the boom, boom. A welcome feature at the entrance to the disco is that there areheavy glass doors which separate the passenger passageway and the small lobby in front of the disco. I Never heard a sound filtering in to the passenger accommodation area. Being that I just mentioned the passenger passageway on Deck 8, we might as well stay here and take a look at the cabin I occupied on this deck. As I mentioned earlier, the hallways/passageways look bright and fresh and are well lit. My outside deluxe cabin with obstructed view was portside midship. Reading all the past reports and comments about the size of the cabins onboard Libra, I was ready to expect the worst. But to my unexpected pleasant surprise, when the Guest Relations Officer opened the cabin door, instead of shock, I was most utterly pleased. While not huge, this cabin was large enough to be comfortable, spotlessly clean and did not show any wear or tear. I've read some past comments about the metal cabinets being cheap looking and feeling. I honestly did not find this true. They were perfectly fine and there are plenty of them. This cabin has great drawer and wardrobe space. Better than on some other Deluxe ships I have sailed. Okay, the bathroom. This is the only caveat of the cabin. Yes, the bathroom is the size of a postage stamp, but it is laid out functionally which gives you the opportunity to perform various functions all at the same time if you so desire, if you get my drift. It served its purpose well and that's all I was concerned with. Good water pressure, nice hot water when I wanted it and a below sink shelf for toiletries. I don't live in the bathroom, so I could care less. DECK 6: While there are no public rooms on this deck, there is an aft outdoor sports area with basketball hoop, and nearby shuffleboard. What's great about this deck is the complete wraparound promenade. It is not too often to find a promenade deck that completely circles the ship on today's ships. I could live without the bare, painted metal decking, but to be able to walk along this deck or just sit and take in the beautiful views afforded is marvelous. DECK 5: The larger public rooms and casinos are located on this deck, which is devoted to pure enjoyment. We'll start aft at GALAXY of the STARS which is a great entertainment room used to showcase the Canton Band, the SuperStar Libra Trio and to host games and special events. This is a very comfortable room with deep cushion seating and very nice decor. Also in this room is a very nice bar area with good views of the stage. It is a large venue, but can be intimate at times. Heading forward we now are in the bright red passageway that will take us to the next public room which is the STAR CLUB. This is the general casino for all passengers. A large room, with lots of gaming tables and walls of slot machines. It is comfortable and has very good, attentive attendants. Now we are at the circular balcony which overlooks the Crystal Court on Deck 4. The VIP Admiral Club is located in this area, as are numerous display windows. Very soon sofas, tables and a bar will be installed here to be a Balcony Lobby Bar. This is a fantastic idea as at the moment this is all wasted space in my opinion. It will be great to sit here and hear piano music from below and also be able to watch what's going on below at the Crystal Court. (Update: sofas and tables are now in place here, and there is music by the SuperStar Libra Trio) Next we are at the photo shop. This place was really doing a landslide business during my cruise. We are now at the STARDUST LOUNGE which is the main showroom. I prefer a show lounge over a theater styled venue. And this room suits me just fine. I especially like the gentle upward slant of the floor which gives slightly better views of the stage for the audience seated in the rear of the room. Drink service is available here, but order them before the show starts, as during the performance you will not see any bar stewards/stewardesses around. The sofas and tub chairs are comfortable, and the small round, glass topped cocktail tables with lamps are a welcome addition. The stage is fairly large and raised which does help for viewing. I was very pleased with the moveable sets that were built for the two production shows. I will talk about the shows a little later. DECK 4: Let's begin at CRYSTAL COURT which is the main lobby where you will find Reception, Guest Services and Shorex desks. In the middle of this room there was once a tubular glass fountain. This is now removed and replaced with a brilliant display of foliage which is beautiful albeit artificial. But you really must get up close to see that it is artificial. On this particular cruise, there was a group of young children who were studying music at their schools. Many of them brought their instruments with them, and were allowed to play in the Crystal Court. The Libra pianist would accompany them. It was just heart warming to see and hear these young children displaying their talents. Although these events were not announced, many pax gathered around to hear them. Seems that word of mouth spread quickly through the Libra. Just outside the Crystal Court in a passageway is the Beauty Salon. I did not use the Salon on my cruise, but I certainly am going to on my next sailing. The stylists do good work, as I saw on customers leaving the salon. (Update: I have had my hair styled on later cruises, and was extremely happy with the stylist and cut) Right at the Crystal Court is the entrance to the FOUR SEASONS DINING ROOM which is the smaller of the two main dining venues onboard Libra. Four Seasons serves International cuisine buffet style. This is a very comfortable room and nicely decorated. The room does not extend full beam on the port side because of a wide passageway that leads to the Ocean Palace dining room. It reminds me of an indoor promenade of days gone by. I like the faux stained glass ceiling, but to my taste, it is overly lit, making the room too bright. The only disappointment I had aboard Libra was in the dining rooms. And my disappointment was definitely not in the food, but rather in that both dining venues are now all buffet style. I sorely miss being able to sit down and have waiter service, but, Star Cruises follows what the market wants. Here in Taiwan the locals do prefer to eat quickly and not linger at the tables, and then leave and go to do their thing elsewhere. The buffet table was set up conveniently and offered a large array from which to choose. All hot foods were kept at the right temperature, which is not easy to do. All food not only looked fresh and freshly prepared, they tasted fresh and delicious. I certainly offer my compliments to Executive Chef Saifol. (Update: There is now sit down waiter service and food is ordered off a menu. Fantastic!) The other dining venue is the OCEAN PALACE dining room, which is the Chinese cuisine venue located at the aft. To get here, you must walk through PARK AVENUE, which is a wide passageway on the port side. Ocean Palace is a nice enough room although bland, with windows on three sides, of which the aft windows are very large and offer great sea views. Again, the food is buffet style and is presented nicely and I enjoyed the taste very much. Watching the other diners in the room, everyone seemed to be enjoying their meals. (Update: there is also waiter service and menus in this venue now) Eating habits and styles have certainly changed here in Taiwan. I can remember the days when the Chinese food venue would be the only venue with huge crowds and long lines of pax waiting to get in. Not so today. I can honestly say that the Four Seasons dining room was extremely busy during all meal service times. This goes to show that food taste has certainly changed and the local Taiwanese are now enjoying cuisine from other countries. Cruise Activities and Shows: Star Cruises has always provided wide and varied cruise activities on all their ships. Libra holds true to this and more so. As I said in previous comments, the Taiwanese really like to be kept busy. The Cruise Staff, headed by the lovely Sammi Sun were tireless and full of energy. They really did their best to bring the pax into all the games and activities. The Cruise Staff is multi-national indeed and brought a nice mix of cultures for the pax to experience and enjoy. All the pool deck parties and events were made that more special by this talented and energetic group of young people. Maybe not everyone won prizes at the indoor games, but all who attended these games walked away happy and smiling due to the personalities of the cruise staff. Production shows and Crew Show: The days of the magician, a singer and juggler are long gone at Star Cruises. They have developed their own "in house" production shows which premiered onboard SuperStar Virgo. They have turned a mundane cruise show into an extravaganza. Although the stage onboard Libra is much smaller than that of Virgo, the production shows "Gypsy" and "Music Box" were still brilliant. I again want to mention the absolutely fantastic Acrobatic Troupe from China who performed in both shows. Their skills and perfect timing were a highlight of each show. Lavish costumes, unique moveable sets and superb lighting made these shows very enjoyable. While I enjoyed both, I give a slight edge to Gypsy, because the opening number of Music Box was a bit cumbersome and weak. But it certainly did pick up after the opening number. I am a firm believer and protector of copyrights, so I do not have any photos of the shows themselves, but I am able to show you two publicity shots. CREW SHOW: It is just amazing to see the talents of some of the crew members. The wonderful people who keep our cabins immaculate, the people who serve us in the dining venues, the gym instructors, and the hard working crew who keep the ship moving, all have hidden talents that we would never know about if it were not for the Crew Show. I truly applaud them all for giving up their greatly deserved time off, when they should be resting or sleeping, to be in the Stardust Lounge or other room rehearsing for the Crew Show, to please us, the passenger. Their ability at singing, dancing, comedy and group acts is marvelous. Their stage presence is so honest and sincere it would be hard to not enjoy them. But their talents just shine and you can see how proud they are that the audience is enjoying their talents and all the effort that went behind bringing this show to the passengers. My recent cruise aboard SuperStar LIBRA was wonderful, thanks to the high energy cruise staff, the superb International staff/crew working onboard and the delectable food at all venues, and the most enjoyable shows in the Stardust. While Libra sails ex-Taiwan, naturally there are some aspects of the cruise which are meant to cater to the local market. This is the way it should be. However, I think that any International traveler would feel right at home aboard Libra and enjoy their cruise immensely. All events, as well as ship announcements are done in Mandarin and English. With the multi national staff/crew onboard Libra, no passenger should have any language problems whatsoever. I found my cabin to be most adequate and comfortable. There was a selection of bathroom toiletries in a Star Cruises plastic zipper bag which was welcome, as well as thick, fluffy bathrobes and slippers. The coffee/tea making facilities was also a nice touch. Cabin air temperature was easily controlled and comfortable at all times. I know that the cabins on either side of mine had passengers, but I never heard any noise from them. Sound insulation was good, at least in my cabin. Food at all venues, both Asian and International, was always fresh, well presented and very tasty. The kitchens onboard Libra also did a fine job with the tea's and midnight suppers. There was always something to please all tastes. If you went hungry, it certainly was not for lack of good food available. As I said earlier, all passengers seemed to enjoy the wide and varied food onboard Libra. The Captain's Gala Dinner was a special event that was done very high class and gave that "special" feel to the cruise. This Gala Dinner is held on all 4D/3N cruises. Writing this, I am thinking about my next meals aboard Libra, and looking forward to them with pleasure. I found all the entertainment to be very enjoyable. With all the activities that are going on at all hours, it was hard to choose what to do and see. As mentioned earlier, the production shows were marvelous and the crew show was especially entertaining. Libra is scrupulously maintained and looks fresh and inviting. For those of you who knew Libra as the Norwegian Sea, you will be pleased with the ship's condition and pleasantly surprised at some new additions. I am especially looking forward to seeing the new Balcony Bar that will be added on Deck 5 above the Crystal Court Lobby. This should prove to be a popular new venue. Libra is large enough to offer areas where one can go to relax and be alone if so desired. In particular, I find that the lift/elevator lobbies are great places to retreat to if you want a quiet conversation or to just gaze at the sea from those marvelous windows. I love the feel of Libra. This ship has a wonderful connection to the sea and truly feels like a ship. The Hotel Management team consisting of Mr. Jeffrey Cheok who is the Hotel Manager and Mr. Alan Wong who is the Executive Assistant Hotel Manager are there to provide you with the utmost of professional care and exemplary service. Their concern for passenger satisfaction is their top priority. At the Front Desk is the charming and personable Miss Chanel Tan who hails from Malaysia and is the Front Desk Manager. All passenger concerns are handled swiftly, promptly and with professionalism by Miss Tan and her very capable staff. Here again, passenger satisfaction is a top priority. Final check-out was a breeze thanks to this most efficient staff. Libra has the atmosphere of a "happy ship". All staff/crew seem to really enjoy their work and it shows in their faces. Indeed, a happy crew is a happy ship. To all you readers who hail from the four corners of this globe, I can honestly recommend SuperStar Libra to each and every one of you. You will most surely enjoy the famous Asian hospitality that is ever present onboard Libra and the sincere warmth of all personnel. I also think you will enjoy visiting Taiwan, which I consider my second home. Libra is a perfect size ship for this market and the locals seem to agree, as bookings are very good. Disembarking your ship at the end of a cruise is usually a bittersweet moment. And mine was no different. But seeing all those smiling, cheerful faces of the cruise staff and entertainers at the bottom of the gangway brought back wonderful memories of this cruise and somehow eased the pain of leaving. The Libra herself seemed to be saying from her "soul", in some cosmic way, "I know I'll see you again and welcome you back with open arms". Mike Read Less
3 Helpful Votes
Sail Date: November 2008
We had travelled before on Superstar Gemini & Virgo. If you have travelled these two ships DO NOT TRY THIS ONE What a let down. Many Aussies patronize the Superstar Line & because of our previous experiences we were really looking ... Read More
We had travelled before on Superstar Gemini & Virgo. If you have travelled these two ships DO NOT TRY THIS ONE What a let down. Many Aussies patronize the Superstar Line & because of our previous experiences we were really looking forward to this trip. Ship very old & tired. Buckled decks. Rust in pool. Carpet not flush in common areas. This was a three & four day cruise which we joined together to make 7 days. Boarding...Was like boarding a ferry service. As it turned out that's all this cruise was. Mini Suite Cabin...Broken Drawers & not much wardrobe space. Light in wardrobe never went out. Consequently we had a comfort light coming through the door joints for the whole cruise. Dining Menu was repeated for all meal types. Morning/Afternoon teas were cheap & misely looking. Liquor expensive. A $15.00 Aus bottle of wine cost over $40.00. Alternate dining expensive. Dinner... Dining in the main restaurant was informal. Some passengers dressed up while others were in shorts & sandals. Buffet was abysmal. Hygiene standards were the poorest I have seen in all my years of travel. No facilities to clean hands near this outlet except the toilet. Children coughing into food. A shocker. Entertainment..Same show more than once. Topless cabaret show $40. Chinese acrobats, dancers were excellent. Excursions...Our trips were excellent & reasonably priced. However on one bus there were passengers who had their bags stolen. There was no customer service recovery from the shipping line until complaints were made. Crew...tried very hard & were friendly. Many crew apologized to us when we advised them we had sailed on both Gemini & Virgo. I ordered a bottle of wine to be delivered to our cabin but ended up having the poor cabin attendant in trouble because that was not her job. English was also a problem on many occasions. This was a 5 ports in a 7 days cruise and consequently passengers were changing nearly every day. We were constantly advised that the casino was now opened. This was no Gemini or Virgo cruise and you will never see me on another starship cruise as the cruises ex Australia are now varied with plenty of choice with new ships. Admittedly I was on a two for the price of one promotion. You certainly pay for what you receive. Read Less
5 Helpful Votes
Sail Date: December 2009
Dear Star Cruises, I had wished that you would have showed a little more integrity in your advertising and marketing to your Australian market prior to booking this cruise. Being an experienced cruiser and being it was over the New Years ... Read More
Dear Star Cruises, I had wished that you would have showed a little more integrity in your advertising and marketing to your Australian market prior to booking this cruise. Being an experienced cruiser and being it was over the New Years holiday, I had expected much more. Our check-in process was a sorry, disjointed affair requiring us to stand in queue several times with little or no direction from shore staff - a process that took several hours, including an hour for a late arrival of the ship. Due to the poor communication, some couples waited all day to board wasting a day of their vacation. The cabin we had was poorly laid out and in a bit of a sorry state - doors rusting away and falling off the hinges. The state of the boat was generally filthy in the public areas (especially in the pool area), staff just ignored the rubbish and dirty dishes. Dining in the Mariner Buffet was an experience that reminded me of my worst days eating in an Army mess with less selection and quality, eating off of plastic plates and cups. The same song played over and over for days... The other restaurants were better, but never approached the level of standard and service that I have experienced on other cruises. 'Smart casual' was as much as I could bring myself to dress up on the 'Gala Night' many people were comfortable in shorts most nights... The ship's entertainment was sad - the musical entertainment was repetitive and was pulled from some low-end pub Indonesia while the celebrity singers were a couple of has-beens. The magician was first rate mind you. The DJs were underemployed as the same CD played day after day in the pool area. What is probably the most offensive thing is the itinerary and how you have presented it. Nowhere could I find details of the ships arrival and departure times - not on the web, not in the brochures, not in the info from the travel agent. So when we saw we had 'two days' in Phuket on the itinerary we at least expected the better part of a day or overnight to enjoy the island. Every one of the Australia customers had the same experience and felt the same way - duped. One couple even left the ship due to the minimal information given, having made previous plans. Officially we were to have arrived at 5 pm only to leave at 2 am the next day. If you were the first person off and the last person on, you would have only gotten 5 hours on shore. That same couple made the mistake to get back on the boat a couple of days later to attend the 'New Years gala affair'. The last night he ate a bad mussel at dinner, being polite he never spat it out being in mixed company. The next day, I convinced him to at least tell the doctor that he was violently ill with food poisoning (my wife an experienced nurse) even after he was better. His request to see the doctor was rebuked by reception staff as she told him the "you don't have food poisoning, no one else on board has food poisoning... the doctor is unavailable". Are your reception staff health professionals that are qualified to triage medical queries? No, I don't think that I will ever consider another Star Cruise again. Market the trip for what it is... a GAMBLING SHIP. The itinerary is all based around getting the most time out in international waters to maximise revenues. Most Asian clientele loved the cruise, every Australian we talked to hated it. Be honest... I have. Read Less
4 Helpful Votes
Sail Date: August 2010
This was our 10th cruise...first cruise in Asia. The only cruiseline with an embarkation port anywhere in Taiwan is Star Cruiseline, hence, our choice to sail on the Superstar Libra. This is a very old (entered service in 1988) and very ... Read More
This was our 10th cruise...first cruise in Asia. The only cruiseline with an embarkation port anywhere in Taiwan is Star Cruiseline, hence, our choice to sail on the Superstar Libra. This is a very old (entered service in 1988) and very small ship (in comparison to today's newly built ships), however, it is a very well maintained ship! The ship has 2 main sit-down dining rooms, a buffet, a pay-to-eat cafe, and a pay-to-eat Japanese restaurant. Of the 2 main dining rooms, 1 is "Western" oriented and the other is "Asian" oriented. The buffet is supposedly "Internationally" oriented. After living in Taiwan for a year, I was ready for some good "Western" food. Our first lunch on the ship was in the buffet restaurant. It was extremely disappointing! There were only a couple of choices and those choices were cold. We went to dinner in the Four Seasons Restaurant (western food) the first evening, and the food was over-cooked and over-seasoned. At this point in time I commented to my husband that this will be the first cruise where I actually lose weight! LOL The next day we tried the buffet again for breakfast...still very limited choices and the "hot" dishes were cold. That was the last chance at the buffet. We went there due to the fact that the main restaurants didn't open until 8AM for breakfast...something we are not accustomed to (late breakfast), so we gave in and went to the buffet. After that last buffet visit, we ate the remainder of our meals in the Four Seasons dining room. Excluding the first day, all of our meals were excellent! The service was also excellent! Note that we were the only "foreigners" on the ship (as far as we could tell)...the remainder of the passengers were Asian in origin. Our cabin was small, but had more than sufficient closet space. In fact, this was the smallest cabin we have ever had (Oceanview), however, it had the most storage of any cabin we have stayed in. The beds were comfortable and the linens were clean and soft. The bathroom was a typical small bathroom. The towels were old and worn thin, however, they were clean. All-in-all, the cabins were nice, well-maintained, clean, and comfortable. We bought one photo on the ship. It was our embarkation photo. We usually don't spend an inordinate amount of money on photos. This photo was moderately priced ($8 USD equivalent for a 5 x 7). We used the casino more than we should have... LOL The casino staff was friendly and did a good job. We spent time in the hot tubs and the pools. They were typical cruise-sized pools and hot tubs. They were clean and filled with fresh water. Not a lot of drink pushing...in fact, we had to flag someone down to buy a drink vs. push them away all of the time! We did not play BINGO, so I have no idea how that went on an Asian cruise. The shows were AWESOME! I was truly shocked by the quality of the entertainment...every entertainer from the piano player in the reception area to the "broadway-type" shows in the theater were awesome! The dancers were excellent, the chosen music was appropriate... I can't say enought about the quality of the entertainment! The theater was not the best...lots of obstructions and all seating was at the same level...so, the people in the back had to really strain their necks to see what was happening on the stage. The crew was OUTSTANDING! They took care of our every needs! They were pleasant and worked hard to take care of the guests! They made the cruise one of the best we have been on from a service perspective! We never made it to either of the ports we were to visit (Ishigaki and Naha -- both in Japan) due to a tropical storm causing the ports to be closed. So, we spent our entire cruise out at sea. The ship returned to Keelung one day early...I assume due to the need for fuel, however, I'm not sure. Many passengers insisted on getting a full refund due to not visiting the ports. I was a bit more understanding as I know that things like this happen when saiiling during hurricane season! Regardless, the ship gave everyone either 50% off the current cruise (refunding the fare and taxes), or a free cruise next year, compensation that I thought was more than fair! We then learned that ship was returning to sea that evening for a one-night cruise. We told them we want to stay on the ship for that next cruise and they were OK with that. So we cruised 3 nights and 4 days, and enjoyed it thoroughly. Overall -- it was not a luxury cruise, nor was it a Caribbean or Mediterranean cruise, however, it was fun, the ship was nice, the food was good, and the crew was outstanding. Given the opportunity, we would cruise with them again! Read Less
4 Helpful Votes
Sail Date: April 2012
The cruise departs Penang calling at Krabi and Phuket and then returns to Penang. We took a junior suite for the trip and although not the cheapest option you get what you pay for and in this case it was first class service throughout the ... Read More
The cruise departs Penang calling at Krabi and Phuket and then returns to Penang. We took a junior suite for the trip and although not the cheapest option you get what you pay for and in this case it was first class service throughout the trip. From getting on board to departing everything was so well organised that things just happened! The staff are all so incredibly attentive and friendly, the facilities although old are still of a very high order. Dress code especially for the Gala Dinner night can be a bit of a challenge but long sleeved shirt, tie,slacks are more than acceptable for men and something elegant for ladies.shore excursions are available but we did our own thing based on the information and recommendations from the crew and information handouts you get each day giving you what is on offer for the next 24 hours. An incredibly run operations that is smooth and effective putting the passenger's requirements to the fore. the downside- finding enough information to make an informed choice if you live outside Asia but well worth persevering. Read Less
15 Helpful Votes
Sail Date: August 2013
We had taken SuperStar Libra cruise because our children wanted to, they had quite good experience of the previous cruises (this is our sixth cruise, but first time on SuperStar Libra). To us, however, it was a disappointing cruise, we ... Read More
We had taken SuperStar Libra cruise because our children wanted to, they had quite good experience of the previous cruises (this is our sixth cruise, but first time on SuperStar Libra). To us, however, it was a disappointing cruise, we are left with the conclusion that the ship is basically a gambling ship, and the priority is to give passengers 'opportunity' to go to the casino. The whole Deck 5 is dedicated to 3 casinos, plus the main theatre. We learned later that is why from the first port (Phuket) to the second port (Krabi) the ship took about 10 hr, even though it takes only 1 hr plus by speedboat, the whole idea is for the ship to go to international water so that the casino can begin business! Also, we learned that while there are different pricing for different types of rooms, but maximum benefit goes for those who gamble or willing to join as member to gamble. Another problem is dining, there were three free-for-use restaurants: the Western Four Seasons, the Chinese Oceanic View, and the international buffet 'Mariner buffet' at Deck 9. The Mariner buffet, which provides the most varieties was the most popular. However, the dining experience there was messy and disorder. The staff just swiped your card to make sure you dont go to two restaurants for each meal, but did not care to do some 'crowd control', and so the whole place was overcrowded, full of people, and people and squeezing one another, and also very difficult to find a table to dine, it was a real disgrace to treat passengers this way! We were treated a bit like refugees there! The good thing is about the crew/staff, yes, generally they were nice, helpful and courteous. However, the offshore excursions offered were over-advertised and over-priced. Finally, about the boarding and disembarkation. It was like going through the immigration counter, but the disembarkation was poorly organized. They used a number system, but this was not preannounced or not well communcated, and disembarkation was painfully slow, those with the last numbers have to wait for hours and since passengers were not informed about the arrangement, all came with their luggage standing, or sitting on the floor, or leaning on walls, or pacing up and down. Certainly, the poorly organized disembarkation did not leave us with a good impression of the cruise, that has certainly been over-advertised! Read Less
8 Helpful Votes
Sail Date: July 2014
Star cruise operates several cruises around South East Asia catered mainly for passengers from Singapore, Malaysia and Hongkong. Some of these cruises can be quite inexpensive and offers something like a sampler for people who have never ... Read More
Star cruise operates several cruises around South East Asia catered mainly for passengers from Singapore, Malaysia and Hongkong. Some of these cruises can be quite inexpensive and offers something like a sampler for people who have never experience a cruise. I was onboard the Libra, It has been recently refurbished and everything seems to be working. However, I felt that it is very much a gambling ship with most of passengers being hardcore gamblers! Usually nowhere to be seen except at the casinoes One must realize that the parent company of this cruise is Genting group which is a large casino operator in Asia. it is such a farce when they announce that safety drills are compulsory and when the time came, no one bothers to attend, The crew basically stands there as if there is nothing they can do about it. If it is necessary to conduct a safety drill, the ship must ensure all restaurants and facilities get passengers out. Something bit me and left my leg really itchy. If it were bed bugs I would be sorely disappointed with this operator. The ship service is pretty prompt and there is not much to complain there. Overall, you can sometimes get a bargain cruise from them. I think they make money from the casinoes, not so much from true cruise passengers   Read Less
46 Helpful Votes
Sail Date: June 2015
Hi, we went on a vacation on cruise from penang - phuket - karabi. Super star libra is said to be a gambling ship, well more or less that's true, but since it was our first experience we loved it, and we want to go on more cruising ... Read More
Hi, we went on a vacation on cruise from penang - phuket - karabi. Super star libra is said to be a gambling ship, well more or less that's true, but since it was our first experience we loved it, and we want to go on more cruising after this trip. Let me categorize my experience. Entertainment. They will have a couple of bands playing on the pool deck always, they usually sing all the top hit english songs, as it is a mutual spot to align. Well the others shows that were present when i was aboard the ship was " wonders of asia " " laugh of loud " and an adult show, and funny chang. Wonders of asia was alright, laugh of loud is only for couples, i was a single guy sitting there and they called me up stage and humiliated me. Worst night. But they try to keep you entertained. Movies on the other hand isn't hd or theater like, they have a projector and play all the downloaded copies of movies with huge chinese subs. More of less you can have your personal time happy and fun, if your the one to enjoy other entertainments on the ship and dont like to keep to yourself, this ship could be a little boring. But if your going on cruises the first time, dont think twice go for it. Cabins. We stayed in a junior suit, that means we were yellow card holders. Express check in, and check out. When we first came to the boarding station, trust me there was a que for about half a kilometer, but since we had a suit our cabin assistant took us right in. We were in our cabin before the second person checked in. That was the coolest part of the trip. Junior suit was cramped but was very much enough for three persons. They gave you a free bottle of wine and really took care of you till the last day of the trip. All i can think was junior suit has such a good care, how will executive suit have. I would suggest junior suit was more than enough but if you wanna pull your money and have the lavish experience go right ahead. Food and drinks. People who have been surfing all over internet for this info. Here you go. All around the trip i was drinking beer like water, they'll give you the access card, that is your passport and room key payment everything. I scratched it all the time. My dad had a bottle of jd brought to our cabin, drank other stuff at every other venue and still our total amount of bill was i think 700rm. And this inst big actually it includes dinners at paid restaurants, food ordered in cabin, 48hrs internet, booze and tour for two persons in phuket. Was extremely reasonable. The price of beer and liquor isn't that expensive. Outside in penang it costs around 8rm inside the cruise it costs 10 at the most. Food on the other hand was typical asian food, " no spicy " :'( we are a big fan of spicy food but it was all sweet. Not a lot of varieties in all you can eat buffet but enough to keep you filled all the trip. ( NOTE : I STARTED EATING MORE EVEN AFTER COMING BACK FROM THE CRUISE ) Dining. Bluelagoon - over rated. The other free food buffets are alright, but i never got the chance to eat at four seasons cuz their timing for bf lunch or dinner is very bad for my appetite. Activities. Deck tour - nothing great. Save your money Pool - was a good experience, it was raining and no one was there, i and a chinese kid were swimming .. Was a good experience. Shore excursions. Always book em asap. Better when the ship starts from the port run to the booking area book an excursions, cuz they are so easily over. But in karabi we were not able to book any excursions, but the place was too pretty to avoid going out. We went to the shore with the help of the cruise ships, which are free, and we planned and made our own tour. Which was extremely cheap actually. According to the cruise, it costs 270rm each for all the island tour, but we went to all the places in 200rm totally! ( wasn't added in the bill ) Smuggling 3:) We had a couple of small jw inside our bad, they dint check em, we had a big box of water, they dint check em too. If your a fan of vodka fill it in water bottle and carry it happily around, they wont mind. So smuggling was possible in our case. But your luck may run out.. :P Disembarking. Interesting thing actually. Remember the crew who took osm care of us when we boarded. They were looking to kick us out, us means all passengers asap. The cabin assistant was acting all serious and not caring at the last day, the people around start to act differently. That was a bummer. And i think if your an executive suit holder, you'll be let out of the ship before a person with heart attack. Now i dint see any heart attacks of course but it sure felt that way. For a junior suit holder. All in all, i went to have a relaxing vacation with booze and sea all around me. Got it. Cheap booze, good cabins, not too bad food. And this is was my first experience. I press the fact of me going for the first time because it changes a lot. This ship was huge to me at first, but when we were parked near royal caribbean, man we felt like the pilot boat. All over, had a good vacation. Hope it helps. :) Read Less
Sail Date: August 2016
first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions ... Read More
first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions were cancelled and recharged so many times we spent hours of our vacation in line on the ship to talk to customer service. The ship's solution to the lack of ports was to play bingo? Wow... awesome. Then when we finally got to get off of the ship I checked my luggage so I wouldn't have to lug it in long lines. I placed my laptop bag inside my suitcase. When I received my bag it was ripped at the bottom and my laptop's power button was jammed inside my computer. The computer repair guys have all laughed and said starlinewould have basically had to play kick-ball with my computer for this amount of damage to be done. I have been calling and calling Carnival though my travels home and finally got a callback today (4 days later) all to be told they are not liable because of small print about valuables. DO NOT CRUISE WITH CARNIVAL! You will sail in circles for a week and have all your stuff ruined and no one will do the right thing because of their fine print. I am appalled and disgusted by my experience. Read Less
40 Helpful Votes
Sail Date: March 2017
We had low expectations for this cruise. We purchased it last minute and got a good price. The two destinations were Phuket and Krabi, Thailand. Pros: Great swimming pool, room was better than we expected for our budget rate, food was a ... Read More
We had low expectations for this cruise. We purchased it last minute and got a good price. The two destinations were Phuket and Krabi, Thailand. Pros: Great swimming pool, room was better than we expected for our budget rate, food was a little better than average, service was really good, ship entertainment staff were really nice, great deck for running laps (378 meters per lap) Cons: They advertise that they go to Phuket and Krabi, but they drop you off far away from anywhere you want to be. We had to spend over half of our money on taxi's just to get to a decent beach in Phuket and Krabi. We kind of wondered whether the cruise line is getting a kickback from the Thailand government to boost their taxi industry. Others have mentioned that this is a gambling cruise. This is probably true, but it also features alot of adult entertainment like strip shows, etc. We really would prefer to not even have this option aboard. Thailand is bad enough. The shore excursions were pricey. Read Less
3 Helpful Votes
Sail Date: December 2017
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it ... Read More
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it would be pretty expensive. Other than the childcare centre, the children have the swimming pool to frolick in and some board games they can obtain from the activity centre. Entertainment for the children is quite limited. Some of the shows require a minimal charge. There are other resorts which offer FREE child activities all day long but they are not on a ship of course. The cabin is adequate. Cosy. The bathroom can be quite challenging when you need to shower your children. The cabin itself is clean, cosy and comfortable. Dining was a little nerve wrecking as most of the time we were greeted with "Sorry maam. We are full house already" To top it off, the closing time was not in accordance with the Star Navigator sheet we received daily outside our room. Most of the time we had to drag our 5 kids up and down just for a meal. Apart from 5 kids, we had 1 senior citizen and 6 adults. So we had 12 in a group. Imagine having to go from one restaurant to another. I would think that if you knew you will be having thousand plus passengers, your restaurants should remain open for an additional half hour or one hour. And you should stick to your opening and closing hours as stipulated on the Star Navigator(for those who do not know what this Star Navigator is...it is a sheet of information with all you need to know about the ship and its activities for the day) Please fill up your drinking water during your meal as once the restaurant closes, it is impossible to get drinking water. You might have to resort to the water fountain located at the side of the bar on deck 9. Please be very careful about leaving your valuables in the cabin. This is because front desk actually gave one of our rooms to a new passenger. We would not have known if someone from our group saw this couple opening one of our rooms. And when we brought this matter up with housekeeping, she just giggled and said that front desk heard her wrongly. I didn't think this matter was funny at all. I cannot imagine the number of times when this happened and no one knew about it. So please keep your valuables with you at all times. The scene at the swimming pool is like looking for a needle in a haystack. The children's pool was packed to the brim. Many passengers tried going in without the proper swimming attire. They were of course, asked to change by the "lifeguards" We found out that these supposed "lifeguards" were not trained to be lifeguards. That is why they do not allow children to go into the adults pool. If someone is drowning, they are not qualified to save them. What horror!!!! This information was shared by the lifeguard to us. We were advised to check out the night before so it would be smoother the following day. All went well until we wanted to pay. We were told the signal was weak. So we could not pay. We were told to come back later or pay the following day. You advise your passengers to check out early but cannot obtain good signal for credit card paying? Check out counter was open till 2am. The next morning, we were asked to be out of the cabin by 8.30am. We only disembarked at about 10am. Almost everyone was bleary eyed. When we asked the staff why it was taking so long...her reply was "I also do not know why its taking so long" This was our first experience on a cruise. I would say it was not unpleasant all the way. There is room for improvement. I just hope the management looks into it seriously. I think majority of the staff are from Philippines. They are a few from China who cannot speak English. I think all staff should be trained to handle any passengers questions. And since this is an international ship, your staff should be able to speak simple proper English. Having said all that, this was my family's experience. It could be different with yours. Bon voyage! Good luck! Read Less
4 Helpful Votes
Sail Date: January 2018
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my ... Read More
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my initial expectations. The food and beverage was nice and not too oily. I like the dessert most xD. With the enthusiasm and politeness of the staff, my family and I received helps whenever we need. During the holiday on the cruise, it was coincidence with my brother's birthday. The staffs of the cruise gave surprise to my brother while we were enjoying Gala dinner. The manager also sent his wishes to my brother by offering him a lot of promotions. My brother was having his most memorable birthday ever. During the third day, we disembarked on Myanmar Andaman Beach. Driven by the staff, we engaged in a lot of activities on the beach such as volleyball, dancing and so on. I'll highly recommend everyone to have their experience on SuperStar Libra Cruise at least once in their life time. Read Less
1 Helpful Vote
Sail Date: January 2018
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small ... Read More
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small but for me alright. Because most of the time we were outside entertainment area, swimming pool, show, and etc. it won’t be so bored. When you are tired , just back to cabin take a napped. About the food, it has western food and Chinese tradition food. Indian food located on upper Deck same floor with the swimming pool floor. Just eat , eat , eat till you full. ☕️. At night, they do have super night. Food was delicious and some performance show by the cruise staff. If have children, can bring them to Deck 3, is a children playing games room. But it will charge per head. RM 200 for 4D3N is worth it right ? For elderly, they do have karaoke room, show room, Genting Casino for them to enjoy. This Trip was Company Trip, enjoy even alone. If you come with family and kids, remember to bring swimming clothes. Not need bring many clothes as most of the time in this ship just wear casual and relax. When you need go to Phuket and Penang trip, just bing 2 sets nice clothes is enough. For the meal, they are prepare 4 times in a day. And a lot of performance show with their schedule. I come back on 10 June 2018, this time is with my families together. will update more information. Thank You . Read Less
4 Helpful Votes
Sail Date: February 2018
It was my first family trip on SuperStar Libra a week before Chinese New Year and the cruise was not too packed. It was a short 5D4N cruise from Port Klang-Phuket-Macleod Island-Penang. I would just like to take this opportunity to thank ... Read More
It was my first family trip on SuperStar Libra a week before Chinese New Year and the cruise was not too packed. It was a short 5D4N cruise from Port Klang-Phuket-Macleod Island-Penang. I would just like to take this opportunity to thank an honest staff of Libra cruise named Mary Rose working as F&B waitress at Stardust Lounge. We were having the intro-briefing before we embarked at Phuket at the Stardust Lounge and there I must have accidentally dropped off my packet of RM1000 cash while digging for passport and travel documents. I did not even realized it until the next day when front counter crew called me up asking me to proceed to font counter to verify something..... For a lot of people out there, the amount may not sound much! But for people working away from home earning a decent living, honestly returning lost valuables to the front counter, and the crews and security officer went the extra miles to locate the owner, verifying every lost item... that really touched me! The cruise actually planned out daily activities to cater for different interests & needs. As our family members are not the out-going active type of persons, we did not participate much but only as observers. We had really enjoyed the family time together without any disturbance from mobile phones!!! .... The nightly show at Stardust Lounge was what we looked forward every evening... And the food was good. However, kitchen should have more choices for vegetarians... Most of the crew members were very friendly & helpful. As this trip is just a local short-distant cruise, we never expect too much out of it especially we got it at a promotion rate. However, it was really a heart-warming experience that I would never forget... Thanks to all for this first ever memorable cruise experience for my family. And once again, thank you Mary Rose and the staff involved to return me the money. God bless and keep up the good work! Read Less
1 Helpful Vote
Sail Date: April 2018
Frequent cruiser on Star Libra and interested in the new port of call Medan. Disappointing to see the service has deteriorated significantly from previous cruises and the new port of call Medan seem to be poorly planned. The usual good ... Read More
Frequent cruiser on Star Libra and interested in the new port of call Medan. Disappointing to see the service has deteriorated significantly from previous cruises and the new port of call Medan seem to be poorly planned. The usual good range of food from the restaurants were gone, the service was poor. and the portion served is small. The new port of call Medan is very poorly organised. You have to walk approximately 3 Km from the dock to the arrival hall under the hot sun. This was later remedied by the offer of shuttle bus when they realised that very few passenger took the challenge to walk. The port is hours away from any places of attraction. The gaming room (casino) has been downsized with only few slot machines left which were mainly old and the table games were severely restricted. The opening hours restricted to 2 am closure. With the ship leaving port in the evening the opening time was cut down to 3 hours, hardly worth playing at all. The main reason given was due to lack of staff. The welcoming drinks has been removed and the disembarkation chaotic. Overall a disappointing poor experience. Read Less
2 Helpful Votes
Sail Date: May 2018
I’ve purchased my booking via Malaysia Harmony travel agent. Here are some tips for those who’re cruising from Port Klang to Medan, Phuket and Penang. Things to prepare before check-in at Boustead Centre, Port Klang: 1) Parking ... Read More
I’ve purchased my booking via Malaysia Harmony travel agent. Here are some tips for those who’re cruising from Port Klang to Medan, Phuket and Penang. Things to prepare before check-in at Boustead Centre, Port Klang: 1) Parking outdoor is RM10.00 per entry. 2) For any baggage bigger than cabin size, you’ll need to first check-in your baggage before going up to 2nd floor for check-in. Your baggage will be sent to your cabin door. Only cabin size baggage can be hand carry. 3) Pls print out your cruise Confirmation Slip and enclose with your original Passport for check-in. (if you’re checking in a big group, just get 1 representative to queue up). 4) Photocopied 2 copies of your Passport (page with photo and signature in actual Passport size, do NOT need to enlarge which you’ll use for embarkation at Immigration Dept.in Medan/ Phuket/ Penang. Original Passport will be kept upon check-in). 5) After check-in, you’ll each be assigned with a Cabin Card that you’ll use on board for all meals and purchases. Guest only needs to make payment for all purchases the night before disembarking in Port Klang. Pls proceed to Immigration checking and then board the ship. For wheelchair guests, pls ask Cruise Staff for first priority access. Things to do once boarded ship: a) Get the current day STAR NAVIGATOR from Reception counter to see what’s inline for today’s activities. There’ll be different navigators distributed to your cabin door everyday. b) Proceed to your cabin to leave your baggage. c) For those who want to have lunch, can proceed to the restaurants (before sailing): Ocean Restaurant (Chinese cuisine) at deck 4 (set menu but can refill with small buffet varieties). Four Seasons Restaurant (Western cuisine) at deck 4 (set menu with small buffet varieties). Marine’s Poolside (International cuisine) at deck 9 (buffet style). Spices restaurant (for Muslim/ Halal) at deck 10. d) Proceed to Galaxy of Stars at deck 5 to register for Gala Dinner as there’ll be limited seats for each restaurants. Overall it was a pleasant trip but there’re certain parts that SUPERSTAR LIBRA needs to improve that is refurbish the Inside State Room (deck 2) as it’s too worn out and all the bathrooms as well. Apart from room, meals are ok but International cuisine should include Japanese or Korean dishes and should have more varieties for Chinese vegetarian guests as my relatives had been having almost the same dishes in Ocean Restaurant everyday. Read Less
SuperStar Libra Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 3.3
Entertainment 3.0 3.3
Public Rooms 4.0 3.6
Fitness Recreation 5.0 3.2
Family 3.0 3.2
Shore Excursion 3.0 3.3
Enrichment 2.0 3.1
Service 5.0 3.8
Value For Money 4.0 3.5
Rates 4.0 3.3

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