Sail Date: August 2019
-We chose this cruise for the Alaska experience.We arrived in Seattle 2 days before the cruise to have time to explore. Enjoyed market out by the docks.Ate at several great restaurants on the water. It was a beautiful ship and a great ... Read More
-We chose this cruise for the Alaska experience.We arrived in Seattle 2 days before the cruise to have time to explore. Enjoyed market out by the docks.Ate at several great restaurants on the water. It was a beautiful ship and a great staff in the dining room. -When we arrived at the port in Seattle is was the easiest check-in that we have experienced so for. -We especially enjoyed the nightly entertainment in the ships theater. Very talented performers and great choreography. This was one of our favorite things that we looked forward to every night. -Really loved the comedian. Was a very family friendly show. -The dining room menu was excellent. The meals were prepared to perfection. Loved our favorite waiter Ramil. -Balcony cabins were smaller than we were used to but very clean and comfortable. -The whale watching in Juneau was perfect. Had a whale that came straight up to the boat. Read Less
Sail Date: August 2019
Traveling up the Inside Passage has been on our bucket list for years and this year, celebrating our 40th, was the year to finally do a cruise. We initially chose this cruise at a special Princess Cruises presentation at AAA. Our ... Read More
Traveling up the Inside Passage has been on our bucket list for years and this year, celebrating our 40th, was the year to finally do a cruise. We initially chose this cruise at a special Princess Cruises presentation at AAA. Our experience surpassed our expectations. The ship furnishings were lovely, we loved having a balcony room, and the food and service were top notch, as were the entertainment options. We never thought we would love cruising, but we are ready to book another within the next year or two. The entertainment/activity options on board the ship were numerous and we sometimes had a difficult time choosing! We appreciated the evening deliveries of the newsletters that included the next day's schedule and information about the port we'd be stopping at. The bed was very comfortable and we were surprised, with all the people on board the ship, how quiet it was inside the room. Room service was exceptional--we have never been so spoiled! Read Less
Sail Date: August 2019
The food quality is going downhill from previous Princess cruises, especially in the buffet areas; but, also to some degree in the main dining rooms. The steak house was good, especially the filet. The boneless rib tasted good, but had too ... Read More
The food quality is going downhill from previous Princess cruises, especially in the buffet areas; but, also to some degree in the main dining rooms. The steak house was good, especially the filet. The boneless rib tasted good, but had too much gristle. Never found a really good desert in any dining area - except the real ice cream that you had to pay extra to get. This ship is over ten years old. The cabin furnishings are in serious need of rehab = the lampshades were literally falling apart from age. It took four days to replace a blown light bulb. The toilet was permanently stained. While an improvement from previous cruises, the Internet is slow (sometimes very slow) and sometimes intermittent. The change to a rate per day is good, but the Internet Manager is available only for two periods per day. Highly recommend getting a cabin with a tub and not a shower! Read Less
Sail Date: August 2019
I have always wanted to go on a cruise, but because I can't sit on a swing without getting motion sickness, I was skeptical. Surprisingly enough, I very rarely felt any movement of the ship and when I did, it was fleeting. Seattle ... Read More
I have always wanted to go on a cruise, but because I can't sit on a swing without getting motion sickness, I was skeptical. Surprisingly enough, I very rarely felt any movement of the ship and when I did, it was fleeting. Seattle is a fun city to cruise from. Plenty to do if you arrive several days ahead of your departure, which I recommend doing. Cruise Alaska in August! We had absolutely lovely weather for cruising and shore excursions. I would suggest not trying to see too many things on a single day. It was not too cold so we were able to enjoy walking! Embarkation and disembarkation went extremely smooth. The food was very good. The dining rooms were lovely, and the service was top notch, but there were more casual dining opportunities available as well. The pool areas were well kept. The spa had quite a variety of treatments. Watch for discount cards in your cabin each day. Our room steward was very attentive. Read your Princess Patter newsletter each night before finalizing your plans for the next day aboard the ship as it outlines all of the events going on. I highly recommend Princess Cruises. Read Less
Sail Date: August 2019
This was our first week long cruise and our first to Alaska. It was wonderful The staff on the ship is amazing. So polite and accommodating. We did not find one person that wasn't willing to help. Service staff is everywhere. Others ... Read More
This was our first week long cruise and our first to Alaska. It was wonderful The staff on the ship is amazing. So polite and accommodating. We did not find one person that wasn't willing to help. Service staff is everywhere. Others have complained about the service but I cannot imagine what their problem was. We did not have to wait long for anything. And my daughter was always looking to fill her drink and they were just too happy to do it. Many of them began to recognize and remember her and stopped asking for her key card because they knew she was on the drink plan. (It is not good that bottled water is not included in the drink plan. I gave that feedback to Princess as well as several staff members on board. Shows and entertainment are good. Again, staff is extremely polite, funny and accommodating. I'm not sure if some people think these should be full-on broadway shows but they were very funny and entertaining. Food is generally good with some bright spots (SHARE and Crown Grill) and some low spots (Pizza is atrocious). Buffet was better than average and main dining was also good. Dining staff is incredibly attentive. Excursions were great. We took a trip to an Iditarod training camp and it was great! Our bus driver gave us great recommendations for food in Juneau and we settled on Deckhand Dave's. Great Fish Taco's!! Be advised, Food in Alaska is not cheap no matter where you eat. 3 Fish Taco's were $17. The Photo Caravan Safari Tour in Ketchikan was by far our favorite tour. Felix was our guide and he was amazing. Absolutely worth every penny. The White Pass Train ride in Skagway was not what we expected. It was very expensive and they only feed you turkey sandwiches and chips. We opted for the longer ride at the encouragement of the ships excursion staff and it was not worth it. I would take the shorter ride and do something else in town as well. Overall, we had a wonderful trip. Every stop was amazing. Victoria BC, Glacier National Park were also great!! It was a decent value for the money and I would recommend it. Read Less
Sail Date: August 2019
Holland America was recommended but we chose Princess instead, never again. Horizon buffet had mediocre food at times, other times it was very good. Staff ignored our needs much of our dining time, had to bus our table, find silverware and ... Read More
Holland America was recommended but we chose Princess instead, never again. Horizon buffet had mediocre food at times, other times it was very good. Staff ignored our needs much of our dining time, had to bus our table, find silverware and drinks. Other times they were ok. Anytime dining in the Da Vinci and Michelangelo was fantastic. Food was great. Excursions were OK, Ketchikan was very short. White Pass Railway was great! Fishing in Juneau was great also. Room service was great and timely every morning. Most of the on board staff had poor English speech and understanding of what we would say. Shipboard announcements were mostly not understandable and couldn’t be heard in our cabin. Our only other cruise was with Carnival in the Caribbean and we had virtually none of these issues. Our next cruise will be investigated more closely. While your experience with Princess may vary I will certainly not chose this line for another cruise. Read Less
Sail Date: August 2019
Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were ... Read More
Toilet didn’t work correctly for 7 days, extremely loud fan blowing outside door for 4 days, severe vibration for 2 days. We tried every day to get these problems solved and it never happened. Staff that took care of the room were great and did try to help. Service manager sarcastic response. Shipboard entertainment was average. Food in the dining room was average but service was great. Ship stops were appropriate. Glacier Bay was spectacular. We found tours purchased off the ship were less expensive. On board shops were appropriate with fair pricing. Embarkation and debarkation were well handled well. This cruise provided a lot of inboard activity which was appropriate for all ages. We ate in all three dining rooms, the food was average. We could make dinner reservations which we liked. Wait staff was great. The stress of wondering if the toilet would work and trying to get it fixed was a daily battle. Read Less
2 Helpful Votes
Sail Date: August 2019
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby ... Read More
I booked our honeymoon a year in advance and we decided to splurge on a suite for our honeymoon. I have spent hours reading reviews and suggestions on Cruise critic so I will try to give back by covering the different aspects of a Ruby Princess Cruise, both good and bad. Because we had a suite the embarkation process was great. We got on board around 3:30. We had reservations for Crown Grill (free because we were in a suite) so we didn’t want to eat too much. Cabin-Our cabin D737 was great. So nice to have a large cabin on a cruise. We were completely aft which I worried about having to walk too far, but it wasn’t bad and the view was amazing. I have to say for 2 people my husband and I agreed the suite wasn’t necessary. However , we did love the perks from the suite. The nightly canopees were too fancy for us, so we didn’t order anymore. Liked the daily fruit. We told our steward exactly what we wanted in the fruit delivery. Also asked for ice and bottled water every evening. Food- this was the biggest disappointment. My husband and are are not fancy eaters. That’s one reason I chose Princess. My last princess cruise I found the food constantly good and not too fancy. This time the food was mediocre to tasteless. The buffet had a large variety but the food was wasn’t good. I did love the breakfast buffett. I had French toast, bacon, fruit, oatmeal everyday. We did order room service breakfast a few days and I still went up to the buffet for more. For lunch we ate in the Club Class dining room. That was very nice for lunch. I had a hamburger from Salty Dog Grill by the pool (different from the Salty Dog Grill Cafe that you pay for) it was okay. Crown Grill for dinner was worth it. Service and food were excellent. We ate in the dining room for dinner 2x . Again the food and service was good. Horizon Buffett has a lot of variety, but the food wasn’t good. Entertainment- the magician was excellent. The big production the second to the last night was great. My husband and I didn’t find the comedian funny at all, we left early. My husband enjoyed the lounge singers each night. We did the deluxe ship tour $ 150 per person. We loved it. Very interesting and a great swag bag. Skagway zip lining at Grizzly Fallswas fantastic. Glacier Bay was disappointing . Not Princess’s fault. I visited it years ago, there were not really any impressive views. I kept telling my husband just wait. Then the announcement came on that we were leaving. I couldn’t believe that was all. Overall, we won’t be sailing Princess anytime soon. We plan on trying another company. Keep in mind, these are just our opinions. I’m sure people loved the food and entertainment. I’ll answer any questions you may have about the Ruby or having a suite . Read Less
Sail Date: July 2019
This will likely be our last Princess cruise. Our ship was outdated and not special. We cruised on Princess 10 years ago and it felt very special and grand. All that magic was gone this time. -The last day several staff members ... Read More
This will likely be our last Princess cruise. Our ship was outdated and not special. We cruised on Princess 10 years ago and it felt very special and grand. All that magic was gone this time. -The last day several staff members were rude to us. They seemed short on patience in general but all bets were off on that last day. -Items were left in cabin from the family ahead of us. -Buffet was OKAY at best. -Paid ahead of time to have the stuffed moose in the cabin for our kids. Instead they got a vouchure to go downstairs and pick up their moose. I thought maybe the staff would make it special but no...."Here's your moose." I'm still not sure what the point of paying ahead for that was? -WHY DO YOU CHARGE FOR WATER?!? I still don't understand why the FULL BEVERAGE package doesn't include bottled water? -Everything feels like a scam. It all comes with a sales pitch. Free mini facials, cocktails with the captain....SALES PITCH. Speaking of this if you don't want people to come in the jewelry store ON THIS SHIP for their free necklaces then don't put flyers about it under the door. I expect that aggressive behavior from the shops on land but not on the boat and not towards two 8 year old girls. -We had a large group of 15 and were never able to sit together at dinner. It was always 2 separate tables. I guess that's about it. I will say they get you on and off the boat a lot quicker these days. Read Less
Sail Date: July 2019
This is my fourth cruise, second on Princess, and my husband's second cruise in general. My mom joined us for this cruise and it is her 6th. We chose this cruise as it was over my husband's birthday. We also have always talked ... Read More
This is my fourth cruise, second on Princess, and my husband's second cruise in general. My mom joined us for this cruise and it is her 6th. We chose this cruise as it was over my husband's birthday. We also have always talked about going to Alaska and the idea of going the inside passage with Glacier Bay National Park was what sealed the deal for us on this cruise. We booked all our tours through Princess, as well as transfer to the airport after the cruise. I enjoyed going out of Seattle as I have always wanted to visit, and we went a day before to spend some time in the city. When we woke up the morning of embarkation, we grabbed a coffee (Starbucks in the Hotel Lobby, of course.) and took a shuttle to Pier 91. As we approached Pier 91 the Ruby greeted us on a wonderfully clear morning. The shuttle dropped us off around 10:45am. My mom, husband and I dropped our luggage with a porter before going into the terminal at Pier 91. All the staff at the terminal were extremely nice. We asked for a wheelchair for my mom who needed the extra help for getting onto the Ruby. We were escorted to an elevator, that took us to the floor above, where we had to walk a short walk to check in. A quick glance at our passports and we had our cruise-cards. It was a very quick check in process. We then sat in the ‘Assistance’ area, where we were told a wheelchair would be right over and that we would be let on the ship momentarily. We sat for just long enough for me to put our boarding passes and passports back in my travel document keeper before one of the cruise ship staff came with a wheelchair and lead us on. I am glad we asked for a wheelchair as it was a bit of a walk to the deck. After a scan of the card and a quick picture, the gentleman who brought us onboard asked where we wanted to go. We ended up asking to go to Horizon Court on the Lido Deck. He brought us right to a window seat before going to get more passengers that needed assistance. We all got some lunch and sat at the window for an hour or so. We decided to let others have a chance at our “prime real estate” window table and we went down to deck 7 for the Captain’s Circle Desk. Husband and I had switched to “Gold” so we got our pins as well as our cruise passports and stickers. We then went down to the International Cafe. Between the two of us, we had around 20 punches left on some Coffee Cards from the Crown in 2017. We got our favorite salted caramel latte and sat and listened to the performer in the atrium. The atrium was decorated in “50 years in alaska” banners. The musician was singing solo with a guitar, and it was very pleasant. We sat for about 15 minutes and enjoyed the performance and our latte’s. Around 1:30pm the announcement was made that Staterooms were ready and we decided to go up to our rooms. We chose our staterooms on deck 10 (Caribe) as on our last Princess Cruise on the Crown in 2017 we had a balcony stateroom on the same deck and I personally loved how it was basically in the middle of everything. This cruise however we had inside cabins. My mother stayed in C244 and we stayed in C245. The Ruby was refurbished in October 2018 and I will say that it is very obvious. The carpet in the hallways to the staterooms looks great, and the LED screens for the conversion to Medallion Class is nice. I will admit I missed the little ‘name cards’ on the mailbox at the door, however. Once we got my mom settled, and got her luggage into her room and confirmed the walker with seat she ordered was in her room, we went to ours. The first thing I noticed is how the room didn't seem small. The mirrors really make it seem larger than it is. The bed was configured in a queen style which I assume helped as well. The next thing I noticed was a large flower arrangement on the dressing table. The note said they “Enjoy your stay on the Ruby Princess, Compliments of the Hotel General Manager”. This was a wonderful surprise. The Televisions in the staterooms have been upgraded We both loved the “Love Boat” themed safety video. We took advantage of the TV shows and Movies on demand a lot. We had traditional dining at 5:00pm. We had a table in the Botticelli Dining Room - which is located deck 6 aft. We found our table which was set for 3 people. We had the most amazing team in the dining room. RIza, assisted by Nikolai and head waiter Alberto. My mom has a food allergy so he helped us with making sure what she ordered she was able to eat. He made sure to check on us each night we were in the MDR. The food in the MDR was amazing and the service was the best I have ever had on a cruise. We did eat at the Crown Grille one evening, and in my opinion it wasn't worth the cover fee, especially when with the service we had at the MDR. We had a naturalist on board and we did take advantage of seeing his talk in the Princess Theatre on the first sea day His name is Michael Modzelewsi. I will say if you ever get the pleasure of cruising to Alaska with this amazing gentleman, I highly suggest it. The shows in the princess theatre each night were great. Oscar Carlos and Michael Minor were guest stars, as well as Libby Riddles. The shows of Colors of the World and Once Upon a Dream were well done, but Magic To Do was the real show-stopper. We didn’t see Voice at Sea finale, as it honestly didn't interest us. We did excursions in Juneau, Skagway, and Ketchikan. Juneau - Mendenhall Glacier and Mt. Roberts Tramway, Skagway - White Pass Scenic Railway and Ketchikan - Great American Lumberjack Show with Totem Bight State Park. All Excursions were worth the money and got a lot out of them. Every driver we had for excursions was very knowledgeable and very proud to talk about Alaska. Glacier Bay was amazing. They had park rangers on board, and it was really great to hear them talk and point out sights to us. Victoria was a late port day - We got off and took a bus into town. It was a little pricey - 15.00 CAD each round trip, but it was worth not having to walk the long way into downtown. Busses ran roughly every 15 minutes to and from the port. We had our passports stamped here as well at the Customs desk. We had an amazing experience with the photo staff as well, who helped my mom with a package and loaded pictures onto her USB as well as giving us a private photo sessions at Glacier Bay. Rene was the name of the crew member that helped us at the photo area and honestly she was very good at her job! Disembarkation went strange, with my mom needing the wheelchair off, we ended up being off the ship about 15 minutes before our luggage was off. The staff member who had her in the wheelchair waited with us, and a porter grabbed our luggage as soon as it came out. We had the Transfer to SEA booked through Princess, and we got to SEA without a hitch. The bus driver was very knowledgeable and told us a lot about Seattle on our way to the airport. This has been my favorite of the four cruises I have taken, and honestly has been the best of the two I have done with Princess, and I only ended up with one punch left on my coffee card! Read Less
Sail Date: July 2019
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie ... Read More
Because we wanted to see Alaska and it was our first cruise and it was our 40th anniversary and we wanted to go on a cruise. The food was excellent and the waiters was really nice. Everything on the Ruby Princess was great, you had, movie nights and theater and dances. You 4 different swimmingft pools and hot tubs and you had great coffee. We thought Alaska cruise would be fun because, everyone says it is a really great cruise to go on and you had a lot to do at each port. We couldn't fit everything in 1 cruise, so we plan on making 3 to 4 more cruises and maybe we will see everything that we wanted to see. If you have never been on a cruise, I suggest the Alaska cruise because it is so beautiful up there and the wife love it. Thank you for everything that the Ruby Princess did for us and the crew members took great care of us. Read Less
Sail Date: July 2019
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends ... Read More
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends balcony rooms were nice. Even my stateroom with Ocean View was good. I would say for four it was spacious. They always kept the rooms very clean. Also the aisles were very clean. Fairly large window but I wish it had a balcony. Food choices were good. But not great. Overall I would say they were fine. Can't be too picky for a cruise. Loved the free desserts in Intl Cafe. Good selection I should say. I would definitely recommend this cruise ship if the ports are want you want to visit. Overall a very good experience. Unusually warm weather in Alaska . But beware of Internet access. PRETTY SLOW. and practically USELESS. They need to do something about it. Read Less
Sail Date: July 2019
We lucked out with the weather. Spectacular sceneries. Great company. Everyone friendly. I am a frequent cruiser, been on different cruise lines; sorry to say that Princess isn't my top choice. Compare to Celebrity: Princess ... Read More
We lucked out with the weather. Spectacular sceneries. Great company. Everyone friendly. I am a frequent cruiser, been on different cruise lines; sorry to say that Princess isn't my top choice. Compare to Celebrity: Princess Ruby ( and Regal) has smaller cabin, their mini suite that my sister used is same size as a stateroom balcony on Celebrity. Food quality in Dinning room is mediocre. Food in buffet is a hit or miss . We ate @ the Crowne Grill, the food was good, but the service was poor. The waiter jr was serving the drinks, she served Martini in a regular glass, and she was having a problem understanding what we were trying to order. The waiter was rushing to take our orders after he made us wait a long time to come to our table , eventhough the dinning room was almost empty. Entertainment again mediocre. Photo Gallery: a RIP off. $25/photo, no deals. On Celebrity $15, if you buy more we get all kind of deals. I am not bitter or mad, just writing an honest review. One more thing, if you buy pop can(6) package on line, you have to order them to your cabin, and take a can with you ( in your purse ) to dinner anywhere on the ship, or else they will charge you. Better order soft drinks from fountain. Liquor and wine package much much more expensive than Celebrity. Do not book on Lido deck15),specifically front of the ship, the gym will be right above you, you can hear weights being dropped at all hours. Read Less
1 Helpful Vote
Sail Date: July 2019
The entertainment was terrible. The food was okay. Nothing spectacular. The wait staff were excellent. Some even remembered our names. The price you pay for this cruise is too much for what you get. The entertainment was the same people ... Read More
The entertainment was terrible. The food was okay. Nothing spectacular. The wait staff were excellent. Some even remembered our names. The price you pay for this cruise is too much for what you get. The entertainment was the same people all the time in different places and times. The one singer was horrible. I had to leave until he was done. Some of the staff even said he was terrible. In the mini suite we had one bed for 3 people and a sofa bed that was like sleeping on a metal frame. Very uncomfortable. I said something about it. Nothing was done, except to not open the sofa bed and have me sleep on the couch. I would NEVER take a Princess cruise again. I was so disappointed. I have been on other cruises and they were great compared to this poor cruise.The excursions were pricey and you got the same when schedule on shore for a lot less. Read Less
Sail Date: July 2019
We chose Princess because we had always heard that Princess really dominates in Alaska. We could not tell that, especially since our Princess ship was usually docked the farthest from the main downtown areas of each port. And there were ... Read More
We chose Princess because we had always heard that Princess really dominates in Alaska. We could not tell that, especially since our Princess ship was usually docked the farthest from the main downtown areas of each port. And there were certainly other ships that joined us on the same route into Glacier Bay. We enjoyed our Princess excursions but would have appreciated knowing before hand that the only probability of seeing whales in late July was in Juneau. We booked helicopter to glacier and dog sledding and loved it, but never saw a whale at all on our cruise. We did our water excursion down in Ketchikan and were told that we should have booked water excursion in Juneau if we wanted to see whales this time of year. Our very first cruise 13 years ago was on Princess and we still remember how wonderful the food was. This time, not at all. Very limited menus and dishes were odd and not well prepared. Hamburgers were average and my son did not like the pizza. Steakhouse and Share were good but not fabulous. Bartenders really had better things to do rather than acknowledge our presence or ask what we would like. Main dining staff were excellent and our cabin steward was wonderful. Comedian was not great and my son did not enjoy the teen area very much. He mostly watched movies in the room and ordered room service and they could not even get a kid's cheese quesadilla or grilled cheese sandwich correct. The quesadilla (kids) came with tons of onions and spices. The grilled cheese was two pieces of toast with un-melted cheese in the middle. He was very bored on Ruby Princess and staff even agreed that at 15, they could totally understand that. Most music was for an older generation and we are in our 50s so we did not enjoy that either. Movies Under the Stars were all things we've seen a million times or did not even recognize. On the plus side, the bed was so comfortable I got the best sleep of my life onboard. Read Less
1 Helpful Vote
Sail Date: July 2019
Princess was the worst cruise line I have traveled on. Staff were not friendly/helpful, food was not that good and was not labeled to indicate if it was vegetarian, many of the hot tubs were closed the entire cruise (and would have been ... Read More
Princess was the worst cruise line I have traveled on. Staff were not friendly/helpful, food was not that good and was not labeled to indicate if it was vegetarian, many of the hot tubs were closed the entire cruise (and would have been nice since we were in Alaska), they included a mandatory tip into most of their prices which is deceitful (just give me the true price instead of trying to hide it! - tipping doesn't work if it is mandatory), when we paid a ton of money for pictures they gave us the Princess templates with the picture embedded in it rather than the actual digital file of the picture; there weren't many activities to do on the ship (no slides/adventure activities); the night shows were repetitive; fitness center was often crowded and super hot - no airflow at all; and everyone was always trying to sell us something additional...Will never cruise with them again. The only thing they did well was the efficiency of the embarkation/disembarkation process. Read Less
Sail Date: July 2019
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ... Read More
I am looking forward to cruising with Princess again in the future. As first time cruisers, my husband and I were simply amazed at the wonderful experince we had on Princess. We were really impressed about the type of people in the ship. It was a crowd filled with older people and responsible young adults with children. We felt completely safe in the boat. There were no drunk people misbehaving in the boat. Safety was a big concern to us and our agent recommended Princess Ruby for that reason and we were not disappointed. The disembarkation procedure was perfectly carried out. Everyone selected a desired time to disembark from a given choice. The process was very orderly and extremely safe. The Ports and Shore excursions disembarkation procedure were orderly organized. The ship and cabin were extremely clean and the cleaning crew were constantly at work everywhere. Saving the best for last, the dinning experience was beyond amazing! There was so much variety. The food was excellent and so was the dinning crew. They served great food and waited on you as royalty. The specialty dinning available in the ship lived up to the reputation of being special. The food and service were also great. Next, time, I plan to skip the specialty dinning because the food Ruby Princess serves in the dinning room is equally great1 They served lobster tail and crab legs in the regular dinning rooms. I cannot say enough good things about the ship and crew.The ship entertainment could be better though. They need more variety and a better representation of different races. Read Less
2 Helpful Votes
Sail Date: July 2019
Took daughter and 2 granddaughters (ages 7 and 4, their first cruise ever) and my granddaughters were treated like princesses....by room steward, dining room waiters, photography staff, Kareoke activity host, and by the youth center staff. ... Read More
Took daughter and 2 granddaughters (ages 7 and 4, their first cruise ever) and my granddaughters were treated like princesses....by room steward, dining room waiters, photography staff, Kareoke activity host, and by the youth center staff. They didn't want to leave the ship. They explored new foods other than pizza, hot dogs and hamburgers, and seemed to find new favorites. They saw whales in Juneau, and rode a train in Skagway. They both felt it was their best vacation ever. Personally, the food was very good to excellent, particularly in the dining room venues. Entertainment from the cruise singer/dancer staff was super (total three shows) and there was a magician on another day. Watched the movie Dumbo with my granddaughters in the Princess Theater. Excursions purchased from Princess in Juneau and Skagway were fun, entertaining, and educational (whale watch in Juneau and details on gold rush and building of a railroad from Skagway through the White Pass to the Yukon). Had an excellent time. Read Less
Sail Date: July 2019
We chose this cruise for ship size and itinerary. The itinerary is GREAT. We loved the ports of call and the time in Glacier Bay was fantastic. We purchased our excursions through Princess and were happy with all of them. That is really ... Read More
We chose this cruise for ship size and itinerary. The itinerary is GREAT. We loved the ports of call and the time in Glacier Bay was fantastic. We purchased our excursions through Princess and were happy with all of them. That is really where my rave review ends. The experience on the ship itself just wasn't worth the money in my opinion. Things are not well explained, the events/activities are subpar - many of them didn't run on time or were located in strange areas on the ship and way way too many of them sounded fun only to end up being essentially sales pitches. The Alaska specific programs were pretty good - naturalist and the park service - both very good info though with a bit of a political slant undertone which irritated a couple of people in our group. The ship itself is basic and nice. The food is abundant and pretty typical - good, but not outstanding, with the exception of the room service options which are slim and frankly terrible. The kids program sounds really fun online, but the actual activities weren't all that appealing to my 11 year old and the center is closed both at meal times and for family events which was strange and resulted in her missing several of the few things that she did want to do because either we hadn't realized she needed a parent with her to be allowed in or we were eating as a group at a different time then their meal time closure so she missed the programing around it. If you chose this cruise do it for the itinerary with little expectation of the ship programing and service. As with a lot of cruises also be prepared to feel nickeled and dimed - specialty restaurants, spa, and alcohol aside as we expected those, we did not expect things like hot chocolate, ice cream sandwiches, certain burgers, and fitness classes to be extra charges - it's irritating to spend thousands for a vacation and then be charged a dollar here and $8 there. Even the wine tasting at $25pp was a bit ridiculous given the overall spend. Read Less
Sail Date: July 2019
My wife and I always wanted to visit Alaska. The Ruby Princess had high ratings for this type of trip, so we went ahead and scheduled it. - Our stateroom was great. The beds were INCREDIBLY comfortable. My daughter slept fine as well in ... Read More
My wife and I always wanted to visit Alaska. The Ruby Princess had high ratings for this type of trip, so we went ahead and scheduled it. - Our stateroom was great. The beds were INCREDIBLY comfortable. My daughter slept fine as well in her fold-down ship bed. Plenty of storage. - The pools and hot tubs were plentiful. The viewing decks were numerous and easy to get to, and view from, during Glacier Bay and in the evenings. - The Lotus Spa was a touch expensive. During our cruise, one of the three main specialty steam rooms in the Thermal Suite (a paid service) was broken. We received no rebate or coupon as a result of this issue. This was disappointing. - Food was great. I didn't have a single complaint about anything that I personally ordered. Menus were pretty diverse. A good mix of buffet, sit-down, and bar-type restaurants. - The excursions in Alaska were world-class and worth every penny. Princess made researching them and buying them easy. - Staff was friendly and receptive. - If on the Emerald deck, get an unobstructed view, if possible. Read Less
Meh
Sail Date: July 2019
Price, location, timing. Wanted to try another cruise line. Overall it was meh. Some poets were great. Others could have skipped. Wait staff in restaurants and our steward were great. Everything else was mediocre or even subpar. ... Read More
Price, location, timing. Wanted to try another cruise line. Overall it was meh. Some poets were great. Others could have skipped. Wait staff in restaurants and our steward were great. Everything else was mediocre or even subpar. Lotus spa thermal suite is a rip off. Want my $200 back or will not even consider this cruise line again. Bed was excellent. Anytime dining dinner was also very good. Buffet was okay. Excursions were okay for the price but should have gone sled dog instead. Crew was overall adequate but some not as friendly as they should have been. Had a double charge on a cookbook and heard that happens to others. Seemed very fishy and had to spend 45 minutes of my own time on cruise to correct it. I bet some never do and they just get extra money. Shouldn’t have happened at all. Should have been a lot quicker and not been my problem. I won’t even consider going on this cruise line again unless they refund the $200 for the Lotus spa thermal suite. Read Less
1 Helpful Vote
Sail Date: July 2019
We are seniors. Our adult daughter and active 6 year old granddaughter accompanied us but stayed in an ocean view cabin. This was our 11 cruise 6th with Princess. We prefer Princess due to the piazza/international cafe layout of the ... Read More
We are seniors. Our adult daughter and active 6 year old granddaughter accompanied us but stayed in an ocean view cabin. This was our 11 cruise 6th with Princess. We prefer Princess due to the piazza/international cafe layout of the vessels. Except for our cabin most things worked out well. I will review our cabin setbacks in a subsequent heading. This was our 3rd. cruise to Alaska. One prior with HAL the others with Princess. We flew to Seattle from Burbank, Ca. Seattle airport can be confusing but Princess staff did well in guiding us to our shuttles. Embarkation was simple although photographers stopping passengers navigating the gangway are a problem which hinders everyone. We just went around them. Our cabin was ready and Jeremiah the cabin steward was excellent. He was welcoming and respectful of us seniors. He was able to rectify the multiple problems we encountered with our cabin. More on such later. Since every Princess ship we have sailed has the same familiar layout we felt at home. I have read some criticism of the food in the Horizon court. I disagree. The food is tastier and more varied than the Main dining room. I think many who criticize are unwilling to try the very flavorable Asian and other ethnic dishes available. One problem is getting beverages. Some staff only bus tables others set tables and others bring us drinks for our meals. We do not know who does what and at times were ignored. We got "It's not my job looks" not good. The staff in the Horizon serving area were great. They got fruit loops for my granddaughter when they were not on display. Another time I asked for bagels and cream cheese to go with the great salmon being served. Even though it was lunch and bagels and cream cheese are served with breakfast, staff quickly obtained such. Very nice. We had previously been on a Princess ship which had anytime dining. It was a disaster since not enough spaces were available thus long waiting lines. This ship had two dining rooms available for such. We never waited for more than 3 minutes. Most of the Main dining room items were bland but OK. My daughter has food allergies and Hamit, the Maitre D personally helped her arrange her meals. He was wonderful with her and I salute him. The waiters were also patient with my active and fussy 6 year old granddaughter. The entertainment of board was very good. The production shows may be deemed "cheesy" but they were totally appropriate for the many families and children on board. There was always some activity in the Piazza to keep you entertained. The bank Leal was excellent as well as the piano player and the Irish folk singer. The only complaint sans my cabin was the arrival time in Victoria of 7:30pm. No time to see Butchart Gardens. The whale watching was great for all ages to view. Read Less
5 Helpful Votes
Sail Date: July 2019
Princess Cruise Lines did an outstanding job making my 2nd cruise experience one to last a lifetime. From the efficiency and professionalism of the staff/crew to the on board decor, I couldn't have been more pleased. The Food ... Read More
Princess Cruise Lines did an outstanding job making my 2nd cruise experience one to last a lifetime. From the efficiency and professionalism of the staff/crew to the on board decor, I couldn't have been more pleased. The Food selection was fantastic and the Dining experiences were beyond compare to previous cruise experience on a different carrier. The Shore excursions were fantastic and the staff did and excellent job keeping the 3000 plus passengers flowing with ease. Ports were great - Though perhaps overkill on the amount of jewelry shops per port. Highly recommend Skywalker lounge and DJ Eleven for a fun night of dancing, and Daniel as your waiter at Curtis Stone's SHARE restaurant. Even with the amount of people per cruise ship -I still felt like I could always find a quiet corner when I needed some alone space. Buffet can be difficult in the early morning to find a seat, But plenty of Outdoor tables and chairs to pull up and see the amazing View. Read Less
Sail Date: July 2019
Can’t say enough about our experience. From start to finish the Princess staff was superb. Their telephone agents were helpful answering and assisting me with all of my crazy questions prior to the cruise. While prebooking excursions ... Read More
Can’t say enough about our experience. From start to finish the Princess staff was superb. Their telephone agents were helpful answering and assisting me with all of my crazy questions prior to the cruise. While prebooking excursions they took time to answer questions I had. Once cruise time came, the check in process was seamless and so was the service. Smiles were everywhere on the faces of the staff and they were always willing to help. No request seemed to small or to big and all requests were handled with a smile. The food was phenomenal. We loved that you served cold cuts ar breakfast as well as standard breakfast fare. The fresh fruit was amazing! I wish my grocery store carried fruit as fresh as you offered your guests! Loved the pizza too. On ship activities offered something for everyone. From jewelry making to painting to bingo and Zumba. We all found something to do. Loved the back of the house tour. I also recommend sitting in on the naturalist talks as well as the talks given by the park rangers at Glacier Bay. I wish we had more time in Ketchikan and Victoria; however, I know that with all of the cruises coming in and out of Alaska and Canada timing is difficult. And I certainly would not want to lose time in Glacier Bay! Thank you Princess Cruises for making our experience so amazing. We can’t wait to take another cruise with you all and are already planning our next adventure. Read Less
Sail Date: July 2019
First I would like to give a shoutout to Denise Norwood who helped coordinate our flight, transfer to and from ship, our room, dining options and flight home. At one point I had a problem and she took charge and did not give up until she ... Read More
First I would like to give a shoutout to Denise Norwood who helped coordinate our flight, transfer to and from ship, our room, dining options and flight home. At one point I had a problem and she took charge and did not give up until she corrected it and kept me in the loop every few hours. Thank you Denise. The Ruby Princess is a beautiful ship. We were so impressed with the size and the cleanliness of the ship. Our cabin was clean and the beds were comfortable. The shower was a little tight, but the water was nice and hot. The food was excellent. The buffet had so many choices and everything was fresh .there were so many activities on the ship and the entertainment was awesome. The casino was great. The service on the ship was above and beyond our expectations. We enjoyed all our shore excursions, we just wished we had more time in some ports. My grandson had the time of his life and wants to go again. He loved getting , hot dogs, pizza, milkshakes and smoothies . He gained 7 pounds and loved every ounce of it. I would like to thank the crew for their excellent service. Getting on and off the ship went fast and smoothly.we met so many people from all over the world and they all worked together like one big happy family. Read Less
Ruby Princess Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 3.8
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 3.0 3.9
Family 4.0 3.9
Shore Excursion 5.0 3.9
Enrichment 4.0 3.6
Service 4.0 4.2
Value For Money 4.0 3.9
Rates 4.0 4.2

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