2 Helpful Votes
Sail Date: July 2019
We wanted to visit the Greek Isles and Italy and chose this cruise as the most economical way to go about it. While the itinerary was packed with exciting destinations and fun places to explore, the on board experience was ... Read More
We wanted to visit the Greek Isles and Italy and chose this cruise as the most economical way to go about it. While the itinerary was packed with exciting destinations and fun places to explore, the on board experience was lacking—significantly. With the exception of a hand full of crew members (yes out of over 1,000+ staff), the service was sub par—with the majority of the staff seemingly unhappy and quite rude. If you plan to cruise with teens as we did, don't think you will get any good entertainment on the ship. The "Entourage" teen program is boring and unstructured and other than the 2 small pools, ONE ping pong table (which was never available), shuffleboard, a very small and dated arcade, and a seemingly great basketball court (that you were not able to play on after 5:30 PM because it was directly over a restaurant, which meant on this itinerary, my kids could never use it since we were off ship practically every day)... the entertainment was TERRIBLE. The cruise director was a joke. His cocky attitude and off-color commentary lacked professionalism and hospitality. While the food was overall very good, the service was not worthy of ever recommending this cruise or line to anyone. My parents, who are frequent cruisers and don't complain, were shocked at how unfriendly and lacking in service this cruise was. ** LACK OF SAFETY ** We were using the cabin hairdryer, and sparks began to fly out and we were horrified, dialed 911 and they said "we'll send someone up right away" and NEVER came. When we called back 10 minutes later, same response. After 45 minutes and no electricity, they claimed they didn't come in because the "do not disturb sign was on the door." I was fascinated. An actual fire on the ship and NOBODY came to help. As if someone would change their door sign during an emergency situation! If you're ready to be nickel and dimed and receive POOR service in the process, this is the cruise for you. Otherwise, Royal Caribbean seems like a better option for a cruiser. Read Less
Sail Date: July 2019
This cruise started out in the hole due to substandard technology and inefficient customer service. Customer service has no capabilities of emailing you or calling you back. 15 phone calls and nearly 10 hours on hold was frustrating. ... Read More
This cruise started out in the hole due to substandard technology and inefficient customer service. Customer service has no capabilities of emailing you or calling you back. 15 phone calls and nearly 10 hours on hold was frustrating. This was necessary for correcting air tickets set up for the wrong day (eventually corrected), no access to e-docs (never fixed), misinformation received that warranted another phone call to hear a different story, Setting up drop off from excursion to a hotel that they had not booked us at, then finding out they hadn’t made a reservation at the hotel they had charged me for. I wound up having to make hotel and transportation plans and spending another $600 on the spot. After 2 more phone calls I found out that I would have to File a formal request for my refund and that would take 3 weeks for them to review and decide if they would refund my money. Seems like a long time for a company who required immediate payment for every new addition to the tour. While trying to get info from Customer relations on the ship they would have to contact NCL in Miami and had no access to invoices prior to trip. The right had did not know what the left hand had done. However, the food, ship, excursions and atmosphere was great. Tour guides for the tours were exceptional in their knowledge of the venues and locales. So in spite of NCL and their concerted effort to screw this trip up, we had a good time. NOTE: Service by food staff and housekeeping was excellent. The customer service staff were ineffective and I believe that is because of the misinformation they were given. I was given 3 different responses to the same problem by 3 different staff members. Plus shore excursion and customer service staff bounced clients back and forth in the hopes the other knew what was going on. Read Less
1 Helpful Vote
Sail Date: July 2019
I chose this cruise for the low price and interesting ports. I won’t cruise NCL again. Complimentary restaurants too crowded, loud & busy with multiple children running around. Overabundance of specialty (fee based) restaurants crowd ... Read More
I chose this cruise for the low price and interesting ports. I won’t cruise NCL again. Complimentary restaurants too crowded, loud & busy with multiple children running around. Overabundance of specialty (fee based) restaurants crowd the complimentary ones. Prices for specialty restaurants, bottled water, beverage packages, photos, room service & shore excursions were excessive. Shore excursion staff only interested in sales not helpful or informative. Shore excursion disembark exit typically empty- general exit > 1 hour wait for some ports. Guest service personnel not friendly. Beverage service areas signage prohibit filling water bottles; embarkation staff prohibits bring bottled water aboard forcing purchase of expensive NCL logo water. NCL App useless without expensive WiFi charges/person which are exorbitant! Most disappointing was continued plethora of emails boasting free WiFi, beverage, restaurant & shore excursion packages for latitudes members which I AM! However, NCL refused to honor any offers after booking. My overall opinion: NCL is so worried about getting $$$ from the passengers they forget the passengers! Read Less
1 Helpful Vote
Sail Date: June 2019
The food was terrible. No one got sick but the food was disgusting. We dined in the "nice" restaurant for one night and we left, my pasta tasted like spaghetti OS and my husband steak was covered in gravy tasted like microwave ... Read More
The food was terrible. No one got sick but the food was disgusting. We dined in the "nice" restaurant for one night and we left, my pasta tasted like spaghetti OS and my husband steak was covered in gravy tasted like microwave dinner. The room across from us had their toilet overflow and the whole trip smelled like poop as the carpet in the hallway stuck and the shower and sink were letting up sewer smells.The excursions cost 3 times as much as independent groups and didnt do anything fun. We took a on your own trip to pompeii through the cruise, we got 2 hours but when we got their the line took an hour for all of us to get our tickets so we got one hour. We saw 2 shows they were both like watching a middle school performance. We vacation 4 times a year and this was twice as much as our normal vacations and was a 1 star experience. I do not recommend ncl. Read Less
5 Helpful Votes
Sail Date: June 2019
Whilst the ship was ok, the staff were simply doing their job and no more, with the exception of the Steward and the Washy-Washy Ladies. Food was ok but no more. Bar staff seemed to not really care. Choice of drinks was ok, again, but no ... Read More
Whilst the ship was ok, the staff were simply doing their job and no more, with the exception of the Steward and the Washy-Washy Ladies. Food was ok but no more. Bar staff seemed to not really care. Choice of drinks was ok, again, but no more, especially non-alcoholic versions of cocktails. The main desk staff were pretty hopeless and the WiFi non-existent. The worst thing really were the massively over-priced shore excursions. One trip to Athens included a disgusting 1970-style lunch and a wasted afternoon with a politically motivated courier under the guise of a Scenic coast. Shame because the cost and content of most of these excursions spoiled things. If you weren’t on a trip, they didn’t seem to care how to got about. The entire aim of the ship was really to extract dollars from your pocket. A real let down from what we were expecting and nowhere near as good as other cruise lines we have used. Would I recommend? Definitely not unless you like a truly American atmosphere and are happy to pay way over the odds for everything. Nuff said. Read Less
7 Helpful Votes
Sail Date: May 2019
I choose this cruise because of the awesome itinerary not because of the line. I’ve been on 25 cruises and 3 of those were Norwegian lines. The staff on this cruise were overall miserable, rude, perfunctory and disinterested. However let ... Read More
I choose this cruise because of the awesome itinerary not because of the line. I’ve been on 25 cruises and 3 of those were Norwegian lines. The staff on this cruise were overall miserable, rude, perfunctory and disinterested. However let me add I met some incredible gems who were the highlight of the 11 days. I’m not the type that needs 24/7 pampering at all please believe me but most of the staff were just subpar. It seemed since the pre-paid gratuities came into effect service went in the toilet. My cabin steward I saw 3 times. Guest services were the worst. They honestly didn’t even try to fake being nice. I was upgraded a room and was placed under a public area and barely slept in 11 days. I asked several times to change my room and the manager said her manager would call me and they never did. I went to guest services no fewer than 5 times. The end of the cruise I asked to at least be credited the upgrade of $210 and they basically laughed. The food was the worst of any cruise I’d been on as well. I actually preferred the buffet over the dining room. The dining room had the same selections save one or two different every night. The silver lining was the waiter and ast waiter that we followed around the dining room because they were spectacular. This wasn’t my first rodeo but I’ll guarantee you it’s my last on Norwegian. Read Less
1 Helpful Vote
Sail Date: April 2019
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
1 Helpful Vote
Sail Date: April 2019
In 2015 my best friend and I cruised on the Norwegian Breakaway. Till this day, it is one of my best vacations ever. Due to my great time on that ship, I expected the same fun across all ships. I did some research on Cruise Critic and ... Read More
In 2015 my best friend and I cruised on the Norwegian Breakaway. Till this day, it is one of my best vacations ever. Due to my great time on that ship, I expected the same fun across all ships. I did some research on Cruise Critic and found mixed reviews. I had a feeling that this may be more relaxing than fun. I was almost correct. Prior to embarkation day, I had the misfortune of seeing the many videos of the Escape tilting and the reactions. One would think that with those videos being viral the Captain and team would give the passengers a heads up about the horrifying (and sickening) rough waters. I almost threw up before my facial. Speaking of...I do not appreciate the aggressive product "recommendations" after the service. I almost cursed the lady out and I'm not even about that life. Anyway, it would have been proper for the captain to make an announcement so that people like me could actually sleep through the night without panic attacks. One lady I met in a bathroom said she was literally screaming. Another said that this is her 30th cruise and it was the first time she's gotten sick. With a heads up precautions could have been taken. The nightly entertainment was cool. The nightclub DJ Vito was HORRIBLE. I mean everyone and I mean EVERYONE was complaining. He trash mixes could bring about world peace the way we all complained together in unity. The overall staff was okay but not amazing. Our room steward was literally the best. Daytime activities were great if you're 60 and up. Actually I take that back because we met a couple in that age range and they were PISSED. I will say that the weather was to blame for cancelled poolside entertainment but backup indoor options should have been created. I did a yoga class and I've done yoga enough times to know this man had no idea what he was doing. Embarkation was beyond quick and debarkation was pretty good. Ports were cool...I mean how could you go wrong in Florida, Bahamas and Bermuda. Almost every person I met was on this ship because they'd previously sailed the Breakaway. I think I will stick to that class or try Carnival/Royal because Jade was no bueno. Read Less
1 Helpful Vote
Sail Date: April 2019
We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our ... Read More
We booked a 10 days holiday cruise from NYC to Bahamas & Bermuda in April. We stayed at the 11th Floor Mid Ship mini Suite on the Port side. Once the ship left the calm water, Squeaking sound appeared louder and louder inside our Cabin and outside vicinity. Making us wondered how structurely sound of this ship. The loud squeaking noise caused us to have bad sleep on our entire Cruise! The only peaceful night of sleep my family had was when the Jade docked at Bermuda for overnight! Our room Steward was friendly but lazy! He didn't put up the sofa bed in the upright position in the mornings after nighty use (do less work)! The suite countertops are not wiped regularly with dust lingering. The Grand Pacific Main Dinning Room staffs were aweful!! Multiple times, these Servers didn't even know our table numbers. Waiting to order foods after seatings took a long long time on mutiple occasions and received the wrong orders from other tables instead. They put up very fake smiles when talking to us. The Host of the Grand Pacific Dinning Room from India, appeared to lack leadership skills and poor supervision on his Server team. After the Jade went through a rough night before arriving to the first port of Cape Carnveral, The Ship Captain ( called himself as "the Old Man") made announcement about the 15 foot waves we encountered overnight. Should he had warned us, the passengers, about the rough sea expected ahead, the night before instead of talking about it after the fact?!? Read Less
1 Helpful Vote
Sail Date: April 2019
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With ... Read More
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With the storms that hit on the Saturday after we disembarked, you could feel the waves hitting the ship so hard you could hardly walk through all areas of the ship. Waves hit the 13th floor deck of the 14 deck ship. The swimming pools on the ship were closed the majority of the cruise with only 2 or 3 days availability throughout the 11 day, 10 night cruise. It was the absolute worst date to pick as children were on spring break from school. Constant running up and down the ship, no parental supervision, and non-stop children screaming and crying in the cabin next to us made me want to get off the ship immediately!! The entertainment on the boats deck near the swimming pool always catered to people of Latino descent. The only music the dj played was in Spanish. The White Hot Party, which was supposed to be for adults only starting at 11:30 was filled with nothing but kids under 18 and, once again, the music was all in Spanish! Was very disappointed with the Duty Free store on the ship. Because the ship was going to Europe after our cruise, they hardly had any alcohol or cigarettes for sale on the ship. They were out of everything!! I paid over $200 for professional pictures, which were delivered the morning we embarked in New York on the door handle of my cabin, only to find out when I got home pictures were missing!! My fiancé and I never go on vacations because we can't afford to. It took us five years to save for this cruise only to be completely disappointed with the over $3,000 we wasted! Read Less
2 Helpful Votes
Sail Date: April 2019
First of all, the employees were awesome and the onboard entertainment was very good; otherwise, we were very disappointed. Our room was an inside room on the 10th floor. There were loud noises from the ship all night long. We never got ... Read More
First of all, the employees were awesome and the onboard entertainment was very good; otherwise, we were very disappointed. Our room was an inside room on the 10th floor. There were loud noises from the ship all night long. We never got a good nights sleep. The noises were NOT from other rooms, it was definitely from the ship. The food was also disappointing. We had 1 evening it was okay. Getting off the ship for excursions was a nightmare as they stopped running the elevators during that time. People were backed up for floors trying to get off. Getting back on was fine. They changed the time on one of our excursions without letting us know and would not work with us to be sure we were able to make it. We didn't and lost our money for it. Overall, we were very disappointed... I would not suggest this cruise!! Read Less
Sail Date: March 2019
After working on the Celebrity Zenith 2004-2005, possibly I'm being too critical? This was my first cruise as a passenger and 2005 was a long time ago, but I wouldn't think that service would be so bad on this cruise. It seemed ... Read More
After working on the Celebrity Zenith 2004-2005, possibly I'm being too critical? This was my first cruise as a passenger and 2005 was a long time ago, but I wouldn't think that service would be so bad on this cruise. It seemed like many of the crew were crabby all the time if not downright rude. I prepaid my gratuity and the only person who deserved it was my room steward plus, we gave him an extra $100. I didn't understand that I could get some of that money refunded by going to Guest Services. Also, I don't drink much and didn't get any drink or dinner packages and didn't understand that I could book a room that had some of these perks. I also didn't know that every single time you ordered a drink, a coffee, anything there was a 20% gratuity automatically added to the price. Big shock. Also, who knew how dumb I could be booking my first cruise by myself through the agent, but I didn't ask enough questions. The food was good. I paid to go to Cagney's and the food was excellent. The food in the buffet got real old after a while. It seemed that every restaurant or bar we went to we were ignored and sat for a long time before someone came to the table even when it wasn't busy. The balcony stateroom was very nice. We went to one show and it was fun. The worst part of the cruise were the ports. I know cruise line has their own private Caye, but I didn't know that Costa Maya was owned by several cruise lines and it was packed. I almost started having panic attacks because people vendors were on us like crazy, We had something to eat which was supposed to be Mexican food, because we were in Mexico and it was some crappy American/Mexican. The bill was $70. for 2 meals and 2 drinks. The food was cold and horrible and I didn't have any qualms telling them about it. We did make it to the beach in Mahahual which was nice. I was extremely disappointed in most of the ports, Limon was filthy and I don't remember being in that port before when I worked on the ship or maybe we never got off there because of that. Roatan was beautiful, but we accidentally got in a tour cab and we wanted to go to the Grand Roatan Hotel West Bay Beach to get away from the crowds, but it didn't work that way. We still found a nice part of the beach that was semi-quiet and didn't have to pay for a chair and drinks were reasonably priced. The Panama Canal was nice. We did a zip line somewhere, but I have a short memory and don't remember where it was at. The worst thing about the trip is that I went with an old friend who I hadn't seen for a long time. She's a vegetarian, complained a lot, she got sick. So because I was so unfulfilled by the cruise, I just booked another one to Bermuda for May 19th on the Norwegian Escape ALL BY MYSELF! I cruised back and forth between New York and Bermuda every week for almost my whole 8 month contract so I pretty much know where things are. It will be the first time docking at the Dockyard since we docked in Hamilton. I can't wait! Read Less
1 Helpful Vote
Sail Date: March 2019
**Second 10 day Southern Caribbean cruise on the Jade in 2 years.( 4 total NCL cruises in past 5 years.) Really enjoyed last years’cruise on the Jade and decided to go on the Jade again to visit the islands we were diverted from last ... Read More
**Second 10 day Southern Caribbean cruise on the Jade in 2 years.( 4 total NCL cruises in past 5 years.) Really enjoyed last years’cruise on the Jade and decided to go on the Jade again to visit the islands we were diverted from last year because of the hurricanes. Big mistake ! **Food was mediocre at best. Even the upcharge restaurants could not seem to serve food that was hot...food was luke warm at best and bland. The buffet was almost inedible...starch, starch, and more pale white starch. Coffee is the worst ever.Ugh. Most of the meat was tough and flavorless. I noticed food handlers, at the buffet being reprimanded by their supervisors on numerous occasions for different infractions. I work in food service, so I’m highly aware of food serving standards . Not a comforting thing to see while trying to stay healthy on a trip. **Drink package was changed, unbeknownst to me, up charges on premium brands. Ugh. This is on top of paying for taxes and a 20%gratuity on the “ free “ package.Super long waits at the outdoor bars. **Free WiFi was a joke as the free 250 minutes were used when the logout did not work. On board app needs much work, very frustrating. **Mini suite and cabin steward were both great. **After only ever sailing on NCL, this cruise has me questioning my loyalty ...don’t get me started on the latitude tier program...a joke. Will be venturing out to sea on another cruise line next time. Read Less
2 Helpful Votes
Sail Date: March 2019
I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what ... Read More
I cruised Carnival and Royal Caribbean cruise lines and wanted to try another cruise line. I went with Norwegian Cruise Lines instead of Princess because it was going to 2 other islands that Princess was not, OK so lets talk about what went wrong! We noticed that in the beginning of our cruise, we were smelling sewage in the cabin hallway by our room. The cruise line, receptionist sent someone to spray a refreshsioner on the carpets, which only last for a few hours. We complained a half dozer times along with other passions. We smelled that for 10 days. Another problem was that the food was never hot, only warm. I sure it must be difficult to prepare for a thousand people but other cruise line can do it. The type or one can say menu in the buffet never changed. 10 days of the same thing. This reminds me of feeding our pets, the same thing each meal each day. I believe that Norwegian Cruise Lines must not of vetted the shore excursion vendors. Half of them did not care about their passions and did not give a history of the island on the sight seeing exclusions but instead played their music turned way up and just drove us from point A to point B. One of them even dropped us off at a shopping area and said they will be back in 2 hours, which we do not know what he did or where he went, but he did come back 2 hours later and drove us to another point of interest without and information of the island. After that, took us back to the ship. What a waste of money and time. The only positive rating I could give Norwegian Cruise Line is for their room stewards and the kitchen/galley help. Read Less
Sail Date: February 2019
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but ... Read More
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but was excited for the increase in hospitality and the overall experience. I also booked a balcony room to find out what the whole hype was. Well, here's the run down: Port was Miami, Jade is an older ship that has received multiple paint jobs to cover her wrinkles. The staff were pleasant and meant well but I could tell they were weary of previous voyages. The room was just as small as a state room but had a balcony, the sliding door was broken and would not latch shut. This would prove to be one of my largest concerns and pains while trying to sleep at night when the door would rattle and open and close..... ALL night! The gym is very small and I know no one goes on a cruise to work out but I like to try and keep a little of the excess gains to a minimum. The Sports courts were outdated and the basket ball hoops where both bent beyond repair. The tennis net was ripped and torn and you had to jimmy rig it to set it up. With people trying to play soccer, basket ball and tennis on one court proved to be uneventful and usually arguments would occur within the 1st 10min of play. The buffet felt way to small as every morning we had to wait a good 6-8 min to find a seat. Game room never had cards and all games lacked certain pieces to actually play the game. Library was good with plenty of good books and magazines. The Professional Performers were sub par, but the Crew ship staff were terrible. Everything had to somehow end with a sexual innuendo or graphic crude humor. No originality and poor deliveries. The food was bland and hardly hit the spot. We went to the Sushi bar one night but it was not included, price was good and food was decent. The other specialty restaurants I heard were good but were booked out all week and the only other Specialty restaurant was the Jasmine and was a 1 come 1 serve and was over an hour wait. They did have one amazing desert that was the chocolate Midnight moose. Best ever. Our stops were: Costa Maya, Belize, Bahama's, and Key West. People, do your research on these actual stops. Belize was an island that was off of Belize, they trapped on the island and you couldn't get off. All the activities were restricted by NCL. You could only swim in a certain area, water was nasty and beaches were terrible. This was by far the worst experience of the entire trip. We paid $180 ea. for zip lining through the Jungle....? No, it was all generic crap you can go do anywhere in America. You didn't go through any jungle or vegetation. It is a huge monopoly to not get to experience any real authentic experience. Deeply disappointed. Costa Maya, need experience to see the old Mayan ruins. Bahama's same experience as Belize. Key west, sucked because they don't have an official port and you have to go through a naval yard to get in. How cruise ships are monopolizing the locations and excursions, do your homework folks. Make sure you are actually going to the destination and not an island that is owned by the cruise ships. They stink and are not authentic. They want you to spend all your money both on the ship and off. Very poor experience with NCL. Would not recommend or travel with them again. Read Less
1 Helpful Vote
Sail Date: February 2019
My wife and I had a great time together but the cruise was disappointing. The best customer service was with Joanne from O'Sheehans and our room guy. We were never "WOWd". As a diamond member and a 1K member on ... Read More
My wife and I had a great time together but the cruise was disappointing. The best customer service was with Joanne from O'Sheehans and our room guy. We were never "WOWd". As a diamond member and a 1K member on "other" methods of travel I am aware that I am not not "status" on NCL and that is OK. Disembarkation was pretty smooth, no really issues there, and finding our room was a breeze. Our biggest issue was that other than our cabin Steward and one server (includes walking by SEVERAL cruise executives) no one seemed to care about you. There is no way to know if I walk by the Captain that he/she knows I'm a first timer or a frequent traveler. It costs NOTHING to smile or say "hello" to anyone you make eye contact with. For example on "formal night" my wife and I were dressed to the 9s and went to the casino. After waiting earlier in the day for 20min for a drink at the same bar I had to wait for 20 more minutes with NO ONE at the bar. After seeing the beverage captain "Monsur" at the casino bar I complained about the lack of a "customer service" factor to the guy spending hundreds of dollars in his casino. After I interrupted him with his coworkers his answer was to send a waitress to take my wife's order and mine for full price. Needless to say we cashed out with a good win still in the bank. At the end of the day, we were never "wow'd" by the simple and easy things. Customer service and making me feel like I am a guest rather than a customer is a big deal. The hotel director didn't give a hoot either after we complained. He tried to "buy us a drink" to help deal with our displeasure and told us literally... "go on a newer ship because that's where they pull the better staff." So if I want to be treated like a "guest" like Disney, I need to spend more money....? At the end of the day, I'd rather spend the money to get to the "Haven" just to to see if it matters. I paid for for the class and experience of Norwegian Cruise lines, and ended up with experience of a Carnival and/or Groupon Sales Cruise. Super easy fixes to a super disappointing experience. BTW the "general food" (to include the garden Cafe, MDR, & O'SHEEHANS) is bland and lack luster.) EVERYTHING (except the Teppanyaki restaurant) is not good . The exec chef does not seem too excited about the Gen population. I honestly had better cafeteria food 20 yrs ago. We did the gym on the mornings of Port and that was nice. Pretty empty and a good amount of options. The one show we attended was the illusionist and that was acceptable. Consider different cruises or cruise lines for a better experience. Read Less
Sail Date: February 2019
I am so disappointed in my first Norwegian cruise experience. My husband and I (and 2 other couples) set sail out of Miami on the Norwegian Jade (feb 11, 2019) We have cruised Royal Caribbean multiple times and done one carnival cruise. ... Read More
I am so disappointed in my first Norwegian cruise experience. My husband and I (and 2 other couples) set sail out of Miami on the Norwegian Jade (feb 11, 2019) We have cruised Royal Caribbean multiple times and done one carnival cruise. I will never do a Norwegian Cruise again. Not even if I won it! The main issue with this cruise was customer service. No one even attempted to fake a smile except the check in staff at the port BEFORE getting onto the boat, the sweet hand washing lady out front of the garden café (wakey wakey eggs and bakey, washy washy) lol, and the spa staff. That's it! literally no one else. I'll address this more as I go on. Getting onto the boat was the smoothest process. quick. easy. and like I said before the staff was friendly at this point. But as soon as we got on board everything went wrong. I thought the ship was nice and cabin size was average. at around 6pm we had most of our luggage and finished unpacking but by 7:00 we were still missing a suitcase and we wanted to get dressed and go to dinner but didn't have our things. I flagged down a random attendant who told us all the luggage was handed out and that I probably had something I shouldn't have had in my bag. excuse me? so I went to the front desk and they said the same thing! accused me of putting something in my bag and took me to the unclaimed baggage area where my luggage still could not be found, so I was told that it was probably just delivered to another floor and we should just wait that someone would turn it in. after 3 trips to the desk it showed up at almost 9pm after I had already borrowed shower stuff from my friends. In the mean time, our room lights would not turn on. and when a staff member just happened to walk by she showed me that the switch had to be turned off on off on and punched just right to come on, lol. the safe didn't work at all and couldn't be fixed and no one came to even look at it for hours after we called. The stateroom attendant kept our room made up but I only saw her twice in passing. She didn't know our names or ask if we needed anything. I had to leave her notes repeatedly to ask her to replenish the water bottles. Our first stop was to Key West which was as expected (i've been 3 or 4 times). Next to Harvest Caye which is Norwegians private island. BE AWARE that it is NOT INCLUDED. so no free food, no free drinks. you had to pay for it all. the pool was nice but I didn't take a cruise to go to a pool on an island! the ocean didn't even look like the Caribbean. the beach looked very man made. almost like the shore of the river in my home town but clearer. absolutely not what I was expecting for this stop, but I'm going to take responsibility for that since I didn't research it much. I like surprises! good ones anyway. last stop was Costa Maya. we took a cab to Yaya beach club (7 min drive) where we snorkeled with a business called Dr. Dive. John was our snorkel guide and he was amazing. we felt safe in that area. we saw hundreds of colorful fish and star fish and coral and sponges and eels, and sea turtles!. This day was incredibly fun and beautiful and everything you could want for a relaxing day at the beach. after we got back on the boat from the Costa Maya we were greeted by the most god awful smell in our stateroom. a mixture of sewage and vomit that turned out to be coming from the air vent. We couldn't stand to be in the room and sat out in the hallway for over an hour with 6 of our stateroom neighbors who also couldn't stand the smell, all while I thought it was being investigated. A staff member eventually came by and sprayed air freshener and said that hopefully in would get better when the ship started moving again. I cannot make this up. around 8pm there was a follow-up CALL asking if the smell was still there, which thankfully it was not and had been replaced by a much more tolerable smoky/burning smell. there was a knock at the door at 9pm with a 15 dollar bottle of red wine that i don't drink. it was handed to my husband and she just shut the door behind her. No, I'm sorry this happened to you? no, oh is wine ok? is there anything else I can do for you instead? . I guess it still counts as effort though right? now, on to the pool deck.....it was nice. 2 average sized pools that weren't too crowded. one which was adult only, but Just be aware that they do not have enough lounge chairs around the pool or top deck for half the people on the cruise and some days we had to stand around till someone left. The biggest disappointment here was the bar staff. No one came around to the upper deck to ask if you wanted a drink EVER! people formed a line to the bar! a line!! and on the 2 at sea days we had to wait 20 minutes in line to order a drink because there were only 2 bartenders up there both days. My friends and I are in our 30's and although I wouldn't describe us as the young crowd Id say we were amongst the youngest on the ship. the music around the pool definitely reflected that and there were only a handful of times where I wanted to get up and dance..this goes for the night club DJ CeeJay as well. if your idea of dancing includes a Taylor swift remix then by all means sign right up for this cruise. Maybe the boat was understaffed? because like I mentioned earlier no bar staff came to the upper pool deck ever and rarely to the trivia or at the shows. and when they did they did not ask you if you needed anything. they just didn't make eye contact and walked around with napkins and empty trays until you flagged them down and asked them. it felt like I was burdening them the whole time! also be aware the bars at the trivia areas don't open till 4! so you would have to order your drink somewhere else and carry it across the boat. when you pay for the unlimited drink package and cant actually use it its very frustrating. lastly, the food. to quote one of my friends, "man I would kill for some McDonalds and a dr pepper right now." (there's only Pepsi products) The buffet at the Garden Cafe (we ate here for breakfast and lunch) was really good. for dinner we ate mostly at the Grand Pacific and Alizar (they share a menu) and although the appetizers and soups were delicious the main courses fell short. comparable to lean cuisine. I heard the specialty restaurants were really good so I would recommend doing those! I did eat sushi one night and it was the best sushi I've ever had! but other than that I couldn't believe the taste. no one greeted us. every night it was "are you ready to order" and this was not by the same server. each one was the same. they never smiled. you had to ask for a bartender to bring you a drink, no one just automatically asked. when you didn't eat something they just removed it and didn't ask if you wanted something else. getting off the boat was a little bit of a hassle but hardly worth mentioning. the walk off time of 7:30 turned into about 8:30 since apparently everyone else also had this in mind and the line to get off was wrapped all the way around the boat. Regardless of all this, if anyone had of just said I'm so sorry, what can we do to help?, do you need a drink? is there anything we can do to make your stay more comfortable? I see you didn't eat your salad, can I get you something else? hows your cruise going? how's your day? I'm here to help or anything like that it would have been so much more tolerable. heck I think if people had of just smiled at me I would have let it all go!!! Read Less
Sail Date: February 2019
It was my 3rd cruise, my friend's 1st - both 1st time on NCL. We barely made the ship due to winter storm flight delays up north but we did make it. No other passengers were in the embarkation terminal in Miami so we sailed through ... Read More
It was my 3rd cruise, my friend's 1st - both 1st time on NCL. We barely made the ship due to winter storm flight delays up north but we did make it. No other passengers were in the embarkation terminal in Miami so we sailed through that process. We bid on an upgrade to an ocean view cabin and they accepted our offer a few weeks prior to the cruise. It had a sliding door to the balcony which had a table and 2 chairs. It saved us during the cruise when we'd had enough of the public areas/antics. The room was good-sized as was the bathroom. The ship was clean, decorated well, and easy to get around. We chose this 5-day cruise as my friend's introduction to the experience. Unfortunately that meant a day and a half at sea in both directions and only 2 ports of call - The NCL caya in Belize and Costa Maya, Mexico. Both were ridiculously priced and touristy. In Belize, after a day and a half at sea, we got off and went to the beach where we were immediately informed by a lifeguard we couldn't open the umbrella over the beach chairs as it was too windy. I'm sorry, but for what NCL made on the cruise, if an umbrella ripped, they could afford to replace the dang thing. We chose a spot under palm trees. Waitresses were seen lurking in the background talking to one another our entire time there but they only serviced those by the pool. We walked to a bar to get our drinks several times. Next day's port was Costa Maya, Mexico. After walking through an alleged Mexican village which was nothing more than overpriced bars and tourist trinkets we found a cheap shuttle that took us the 10-minute drive into town (but not back to the port). The town has lots of beach access and restaurants across the street that serve you all day. We found a taxi to take us back to the "village" and our ship. Sadly, I observed fenced in dolphins being subjected to giving rides to adults and children there. That attraction needs to be shut down and the dolphins released. After that port of call it was another day and half at sea before arriving back at Miami. We learned early on in the cruise the antics of American millennials on the pool deck getting steadily drunker as the day goes on loses its entertainment value quickly. It was nearly impossible to find an available beach chair on the two pool decks. The majority of the unoccupied ones had towels and beach bags on them "saving" them for people who didn't show up for 4 to 6 hours. This was entirely unpoliced for the entire cruise. The pot-bellied "lifeguard" spent his day chatting up the women crew members while ignoring unsupervised children in the hot tubs. No matter where you were on the two-level pool deck, you were subjected to cigarette smoke. No NCL staff member approached us poolside the entire 5 days to offer to get us a drink, we had to go stand in line at the bars. No cruise staff or ship staff spoke to us the entire 5 days except for our cabin steward and the garden cafe hostess. Drinks are ridiculously expensive and automatic 18% gratuity for someone pulling a beer out of a cooler was ludicrous. Both outside bars were severely understaffed and overwhelmed at all times. There were several good on-board bands that played afternoons poolside but most of the entertainment there was juvenile body rating competitions for men and women. Thankfully we had our balcony to retreat to although looking at water go by for 5 days also loses its entertainment value after awhile. Onboard activities consisted of trivia contests and similar things. Since we started drinking at 7 a.m. we were done by 8 p.m. and in bed and didn't attend any of the shows. People we talked to said they were o.k. We ate all our meals either at the poolside buffet or the garden buffet at the stern. It had a nice selection for all 3 meals, everything was well-prepared and tasty, and was a highlight of the trip. People we talked to said the main dining room was just o.k. and that the food at O'Sheehan's was inedible. The casino was a complete ripoff. My friend was urged to not use cash but to swipe his room card to increase his chances of winning. He did win $900 on one machine and was given the cash but then a $900 casino charge was on our final bill so he really just broke even and had the cash to pay the credit card bill when it came. The casino manager insisted it had been done correctly. What a joke. Overall the itinerary and activities were pretty boring, the ports were nice but expensive, and the ship was understaffed and those staff who were onboard were overwhelmed and unfriendly. We won't travel on an NCL ship again, and if we ever cruise again, we will carefully choose an itinerary with more ports and less time at sea on ship. Read Less
2 Helpful Votes
Sail Date: February 2019
This was my 7th cruise and 2nd with Norwegian. What was making this cruise special was that 32 members of my family would be joining me on this one (celebrating my Mom's 75th birthday). I personally booked a balcony suite and then ... Read More
This was my 7th cruise and 2nd with Norwegian. What was making this cruise special was that 32 members of my family would be joining me on this one (celebrating my Mom's 75th birthday). I personally booked a balcony suite and then added the ultimate drink package, 3 X Specialty dining package. Unlimited Internet package and the prepaid service charge package. I paid in full for this, via credit card, and was emailed a confirmation. With the hard part now done, it was time to relax and wait for the cruise to arrive. Feb 6th arrived and I boarded the ship with my wife (and a few other family members). After a couple drinks, we went to our stateroom and I tried to quickly check my work email - to no avail. By this time the ship was sailing. I went to customer service and asked how to access my internet. To my surprise, I was told there was a problem and that the internet was no longer part of my package. I returned to my room and found my confirmation and immediately brought the confirmation back to customer service. I pointed out "unlimited Internet Package" to them and showed them that everything was paid in full moths ago. Their response was that they had to reconfirm this with the main office and would not have an answer for 2/3 days (this was a 5 day cruise). I told them that was not acceptable, as I needed o check my work emails on a daily basis. They told me that I could purchase another email package and then, once they heard back from the main office, they "might reimburse me for the additional charge. I told them what I though of their "solution" but ultimately had no choice and purchased a 2nd unlimited internet package. After 3 days, having heard nothing back from customer service, I returned, looking for a refund. I was told that my package had been changed and that I should have received an email about it (never happened). They cancelled the package (never refunding a penny) and said sorry...……………………………………….. They did say I could contest this once the cruise was over. Oddly enough, my brother (one of the 32 family members) had the same thing happen to him. No reason other than "they changed your package"... The hell with what we paid for and what our confirmation said. To make matters worse, my second day on the cruise, I went down to make reservations for one of the "specialty" restaurants. To my shock and horror, I was told that every time slot in every restaurant was booked... Now 2 of the 4 packages that I purchased were absolutely worthless (funny how the gratuity package was still there). Needless to say, this left a terrible taste in my mouth. Add to that, the fact that the private island the Norwegian brought us to was nothing more than a money grab (want a drink? $24 please! What a sandwich? $18 please). Nothing like having a captive audience to take advantage of... The weather was wonderful and it was a blessing to be able to vacation with so many family members but Norwegian's lack of customer service and complete screw job on myself and my brother has left a horrible taste in my mouth. With so many other options available, I can promise you - I will never set foot on a Norwegian ship again. I believe the better part of my family, having personally watched how Norwegian handled and treated myself and my sibling, in spite of the definitive proof that our confirmation provided, will never set foot on a Norwegian ship again. There are a lot of cruising options out there. Do yourself a favor and choose one that treats you like a valued customer, not an open wallet like Norwegian does. Read Less
1 Helpful Vote
Sail Date: January 2019
I chose the Jade due to the lack of "kids" activities on the ship. My wife and I wanted to enjoy a vacation without youngsters all over which was the case. We have been on many cruises prior and on NCL vessels prior. I have ... Read More
I chose the Jade due to the lack of "kids" activities on the ship. My wife and I wanted to enjoy a vacation without youngsters all over which was the case. We have been on many cruises prior and on NCL vessels prior. I have recommended NCL after coming back from this cruise so I am in no way knocking NCL or any of it's ships and I am doing another NCL cruise later this year. The majority of the staff that we encountered from the service desk to the bar staff seemed to be very unhappy and unwilling to so much as smile, we have never run into this before on a cruise, the one huge exception was Marcia who was a wonderful cheerful person at the bar near the front desk area on the 6th floor(one floor down from the front desk) and the casino host who was head and shoulders above the rest. The boarding was the smoothest I have ever experienced, after chasing down our robes and beach towels which took a couple of hours we headed for the buffet for a bite to eat. The food was by far the worst I have ever had ANYWHERE! The buffet was changed very little for the entire week, we went to Alazar dining room on the second night and ordered the NY Strip which looked like it had been flattened by a steam roller with a ice cream scoop of instant massed potatoes, the food from the frozen section of a grocery store would have been a HUGE improvement over any food I had all week on the Jade! Our itinerary was just fine, no cheap shopping in Costa Maya the prices from the venders was more than I would pay anywhere stateside and a huge disappointment but the port is beautiful and the pool is fantastic. Belize is a beautiful port with all the goodies and was our favorite port. Great Stirrup Cay is also beautiful and NCL did a great job with the activities there and the general lay out of the island. This is a great ship even though it is older and if the crew didn't act like they hated us passengers it would have been much more pleasant but the food is absolutely unacceptable which I heard from many fellow passengers, I would be ashamed to offer any guest what we had for food options for the week. We did respond to the NCL survey with our complaints but have received nothing back from NCL. Thank you to the great team at the casino I will be giving NCL another opportunity later this year but on a different ship! Read Less
Sail Date: January 2019
So my wife found this cruise last minute. Thought we would try a different cruise line. Well to it's not really that good. Dont get me wrong its clean and looks well maintained. It just came out of a remodle. Food was off. Needed ... Read More
So my wife found this cruise last minute. Thought we would try a different cruise line. Well to it's not really that good. Dont get me wrong its clean and looks well maintained. It just came out of a remodle. Food was off. Needed salt everything and that still didnt help half the stuff. I dont like using salt, but the water had more taste. The drink package said we should get mugs. Was even told there in our room on check in. Found out that was a lie. Had not been doing that for over a month before our sail date. The app and the paper flyer are not the same. Times and places for events are differant. Had days where nothing was planed or was canceld without notice. There was a 10dollar sale where we was in the check out line for 45mins. The tenders was 30 to 45 min wait once we sat down and we wasn't the 1st people on. We reported all of this stuff and just got a look like Tuff deal with it. We where not the only people that notice this stuff. Read Less
2 Helpful Votes
Sail Date: January 2019
I chose this cruise because I had heard that Norwegian was a great cruise line and, as a single person, I was able to get an interior stateroom for less than $1,000 including taxes and port fees, so price had a lot to do with it. However, ... Read More
I chose this cruise because I had heard that Norwegian was a great cruise line and, as a single person, I was able to get an interior stateroom for less than $1,000 including taxes and port fees, so price had a lot to do with it. However, the reason I took that is I was offered a much better deal the night before and told they would hold it 24 hours while I checked airfare. When I called back 12 hours later, I was told by another customer service agent that it was given to someone else and that the guy that said he would hold it was inexperienced and shouldn't have made me that promise. So I took the Jade offer. I was assigned a person to call if I had questions, so I did asking if I could get the $50 credit on each port's excursions offered on the previous deal. She said she had to rush off to a meeting and would call me back but never did. So a few days later I called again and the answer was "no". When I arrived in Ft. Lauderdale I panicked somewhat because I was supposed to be on the ship by 2 and Norwegian's transfer bus was nowhere to be found. On a previous cruise I used a private shuttle and they texted me to tell me where they were. I finally found a man with a Norwegian sign who said, yeah we were looking for you and then had to wait another hour before the bus left, arriving well after 2. Checking in was fine, except that the person gave me a room number that was already occupied. So I had to go down to customer service with my luggage to find out what the room number actually was. My experience after that point was not all bad, which is why I gave them two stars rather than one. The room was clean except for a dingy carpet and quiet except for banging sounds at 3 am on Thursday night. Generally the service aboard was very good, as was the food. And the dine anytime system is much better than the two seatings most cruise lines have. But the Jade has the fewest things of interest of any ship I've been on. No water slides, no big outdoor television, no skating rinks, surfing, indoor malls or atrium that goes all the way to the top, all of which I've found aboard other ships. And the scheduled activities were standard cruise ship stuff. As to the ports, I loved Costa Maya, but all the excursions the excursion desk offered were expensive. So I got off and found one that was just $40 for a boat ride to go snorkeling. I paid for it with my cruise card, which means that it was official but they didn't offer it onboard to try to get you to buy a more expensive excursion. Outrageous. The next port, Harvest Caye, was a private island they own, which makes you wonder why there are port charges. It is also a sanitized and entirely manufactured bland tourist island. Yes, they had zip lines and such, but if you travel to get a sense of other cultures, avoid this island because it's just the same people you are on the ship with. I rented a kayak there and discovered I could only kayak in a small enclosed (and polluted with suds and an oil sheen) lagoon. And the kayak apparently leaked because it was filling up with water. But no one was interested in refunding me. Fortunately, that day was saved by a round trip boat trip to the mainland, Placencia, that was just $20. Placencia is wonderful, full of places to eat and people selling hand made items and the most beautiful beach I've ever seen. So the best things were not where we docked. You had to find them on your own. The third port was also a private island in the Bahamas and there was no means to go elsewhere. This one had a nice beach where I could relax and snorkel but the only taste of Bahamian culture was from a few souvenir sellers. Whatever makes them think people want their private islands, I don't know, but I will never book a cruise that goes to one again. At the end, getting off was easy, but we had to wait a very long time in the sun for the transfer bust arrive. But I wasn't finished with them yet, because when I got home I discovered that instead of the onboard charges I had agreed to, they charged me a much higher amount. So I called and the woman I spoke with said she didn't have the information to explain the additional charges and I should call back Wednesday. I can afford one cruise a year, but this is both the first and the last one I will ever take with NCL. Read Less
4 Helpful Votes
Sail Date: January 2019
Having enjoyed the Norwegian Escape, my wife and I decided to give the Jade a try. Unfortunately, this cruise did not live up to expectations. Although there were a few hits, the misses far outnumbered them. Embarkation We arrived ... Read More
Having enjoyed the Norwegian Escape, my wife and I decided to give the Jade a try. Unfortunately, this cruise did not live up to expectations. Although there were a few hits, the misses far outnumbered them. Embarkation We arrived at our assigned time and processed through the embarkation process quite quickly. Staff were well organized and efficient. From arrival at the pier, we were aboard the ship within 20 minutes. First impressions are very important and our first step onboard was a harbinger of things to come. There was no formal greeting party welcoming us onboard... unless you count the young lady spraying purex on everyone's hands. Two staff blocked access to the elevators forcing everyone through the atrium lobby. No welcome aboard drinks were offered. Guess that's why we had to go through the lobby. The Ship It's an older ship and despite a recent refurb, it is still showing its age. The atrium is small and unassumiing, in fact, rather boring. There is no apparent theme in the decorating of the ship, each public area seems to have its own style, a total lack of consistency. I must comment on how uncomfortable the chairs were in almost every area of the ship, including the theatre. All chairs seems to slope forward making any extended time seated very uncomfortable. Cabin The cabin was functional but nothing spectacular. The shower was a good size, however, a partition between the sink and toilet made accessibility to the toilet difficult for anyone over 5'6" tall. The shower had good pressure and the water was hot. Not a lot of storage room in the bathroom but we could make due. Dining We found the food in nearly every venue to very tasty. Depending upon which restaurant we visited, service was stellar or bordering on nonexistent. The main dining room had a great menu selection each night, service was attentive and the food very good. Alizar, the other main dining room was awful. Don't even think about eating there. It took nearly 45 minutes for our first appetizer to arrive and the second was served before we had barely stuck our forks in the first. The mains came out cold and flavorless. Our waiter seemed to be hustling so I can only attribute the problem to inadequate staff. However, I really hated the fact that we were seated next to a family in bathing suits and muscle shirts. I know this is meant to be a very casual restaurant but surely there are limits. Cagneys had great food and service. La Cucina had good food and horrible service, so bad that we complained to our maitre d'. Our server did not know the first thing about service: water and wine glasses not refilled, moving used cutlery from the appetizer dish and placing them on main plate to be reused, mixing up orders, etc, etc. Did this guy every receive any training? Le Bistro excellent food and service. Jasmine Asian - bad service and completely tasteless food. On the other hand, the Garden Cafe Buffet was one of the best buffets I've experienced in 36 cruises. The food had great variety, was served fresh and hot and quickly replenished. Simlarly, the 3 different grills located throughout the ship served great burgers, dogs and salads. Entertainment The Jade offers a good variety of lounges with live entertainment. There were 3 outstanding acts on the ship: Carlos (the pianoman), Orly (a guitar soloist) and Azalea (guitar/piano duo). The ship's band was adequate. Manilla Soul were awful.. the soloist... shouldn't! Szymon, another guitar soloist, was good but jazz is not my cup of tea. However, 2 of 3 theatrical productions were terrible. Both Havana Lights and Blazin Boots suffered from 3 of 4 soloists who really could not sing. We spoke to cruisers who had been on the Jade recently who noted the cast had changed. Well... please change them again. The 2 female singers literally screeched their songs. I think the ship recognized how bad they were because all songs were stripped from the final show... Elements. Too bad they were so awful because the dancers were amongst the best I've seen on a cruise ship. Summary As mentioned earlier this ship was hit and miss. There were a couple of highlights and far too many lows. I would not cruise the Jade again. Read Less
Sail Date: January 2019
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and ... Read More
I have cruised with Carnival twice out of Charleston, SC both times on the Fantasy. I was cruising with a consummate cruiser who has traveled countless of times with Carnival and Royal Caribbean. She found a great deal with Norwegian and we decided to do a GIRLS cruise so she could try out Norwegian which many people had bragged about over and over. She and I were both very disappointed and do not plan to cruise with this company again. 1. Online presence. Their website is unnecessarily difficult. It is 2019 and it makes no sense that some of the information was so hard to find. I also felt there was a lot of bait and switch with upgrades, special offers, etc. In the end the price really was not especially low and I regretted my purchase. Carnival's website is a lot friendlier, attractive and informative. 2. Customer service. When I had questions I tried to chat online and ask but it was only available at really odd times so it was not reliable. The website did not give me the thorough specific information I was seeking. I tried calling and when I was connected, instead of getting a professional, I got a traveler who had agreed to answer questions, which was quite odd. She was very disinterested and only spouted the same stuff that was online and really was not helpful. Again, Carnival was very helpful and their agents were so excited for me even when I sailed one of the cheapest routes. Embarkation on Jade was a joke. We arrived at 10:30 AM as our instruction told us to. In tiny writing I finally noticed boring was at noon. While we got checked quickly we were funneled into an airport looking waiting room. We were packed in like sardines. The bathrooms were filthy and no one wanted to take responsibility for it. The drink vending machines were inoperable and there was nothing to drink for hours. Finally they brought us cups of terrible tasting water and what seemed like very watery crystal light. It was 1:30 PM before I was allowed to board and I was in GROUP 3! I have no clue what time group 23 got on. Once on NOTHING was ready and the bars were limited. Everyone was hungry and was at the buffet which seemed to be serving leftovers. There were not enough tables so people sat on the dirty floors. I should have known this was the beginning of a bad trip. 3. The cabin was fine. I did like how there was more room for your stuff. I loved the little shelf next to the beds where I could keep things, there were more hooks for hanging your clothes and just a bit more room in the shower. I liked that there was shampoo and body wash installed on the shower wall. The towels were nicer as well. The beds, unfortunately were smaller and I could barely turn over. They were like super singles not twins. Our toilet stopped flushing twice but was fixed quick enough. Our sink also stopped up twice but was fixed but not as quickly. 4. The service was spotty. The porter was nice and did his job fine. He was not around a lot but I can't complain. Once he realized I loved towel animals he left extras which was sweet. The bartenders were interesting. I found a great one in the atrium and I frequented there. But there was one that was downright rude. Others were just "there". No one was overly friendly and even when you asked for help many of the staff would answer simply "I don't know" or stare at you blankly. I did not feel special at all. The waitstaff was the same. Some were attentive and sweet and others were just rushing you to order and be done with it. 5. Entertainment and activities were very limited and boring. I don't expect over the top expensive day activities but some were laughable. They had paper flower making and it was basically tissue on a wire- like something preschools would do. They did not have enough scissors for the people who showed up. The trivia was typical and fine, but it does not take much for that. I will say their "house band?" from the Philippines was good but they played EVERYTHING EVERYWHERE so that got old. I caught one show - an aerial act and while they were VERY talented the sexual overtone of some parts of it was a bit too much and I AM NOT A PRUDE. I loved that they served drinks in the auditorium. The seating was very nice as it was staggered and stadium style so everyone could see without obstructions. 6. One of our ports - the one I was really looking forward to, was cancelled because high waves made tender impossible. That was not Norwegian's fault but they were poorly planned for entertainment while we were stuck on the boat. The casino was smoky and at least 2 of the hot tubs and one of the pools was inoperable most of the time. There were also not enough seating and we were only at half capacity. I can't imagine what it is like at full capacity. I did not do shore excursions. 7. Dining was the biggest disappointment. I'm not hard to please as I enjoyed Carnival Fantasy's food even though it was not that amazing. I have heard nothing but great praise about how Norwegian food was above the rest. They had just changed the menu so I was really looking forward to it. The main dining room had very few seafood choices which surprised me. The bacon wrapped shrimp was the only thing worth mentioning as decent. The dessert was such a fail that we only ordered it once. When the lava cake comes out looking like a Little Debbie brownie with absolutely no "lava" and a tiny scoop of ice cream you know it is bed. The creme brûlée had barely seen a torch as there was maybe 1/8 of it with the crispy crunch. It was also barely 1/4 of an inch thick. By BFF's beef and chicken were no better. There were a lot of pay as you go restaurants so I wonder if they make the food not as good in the complimentary areas so you are forced to dine and pay. We tried the Chinese place and the only good thing there was the steamed dumplings. The buffet was a fail other than the crepe station. THOSE WERE THE WINNERS - excellent - only sweet options but they were fresh and delicious. I ate them several times. The best restaurant I would say is O'Sheeans. Their wings were good and their shepherd's pie was good. Breakfast was average no matter where you went. Although that ended up being the best meal of the day always. Oh, and the french fries. Thank god for the fries. They were good. I don't go on cruises to pig out but it was nice on Carnival to sit down and be served good food. Norwegian was an epic fail. I did not hear anyone praising the additional pay restaurants so no clue if they are better. So for two adult women who had a all you can drink program - we did not enjoy it. I would also not pay full price for the drink program. It was hard to drink $100 work of alcoholic beverages a day. That is how much it normally costs. I paid only $20 a day and I would say it was barely worth it. There is usually a line at most of the bars. Some of the drinks were great but depending not he bartending they could be subpar. I think they want you to be drunk so they can hopefully make you forget how bad this cruise really is. I can not recommend this cruise to anyone especially if you have kids. There is VERY little for kids to do. Also if you have more than 4 people in your group you will find it very difficult to get seating anywhere but buffet. Read Less
Sail Date: January 2019
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The ... Read More
Our overall rating of this cruise is poor; however, not completely the fault of NCL. We have not taken a true vacation in about 13 years, so we were extremely excited about this vacation. Unfortunately, weather did not cooperate. The entire cruise was battered with high winds and rough seas, so much so that we could not stop at our second destination, Great Stirrup Cay, NCL's private island and the one destination we were looking forward to the most. We recognize that NCL does not control the weather, and the decision to bypass GSC was made for the safety of passengers. On the ship, we found the food to be mediocre, at best, and with few exception, the staff of the restaurants were inattentive and just went through the motions of serving tables. Seems the industry standard is to pay a set fee for gratuities; however, doing so results in the staff providing average service. We dined 11 times in 5 of the ship's restaurants and purchased drinks 4 times from 3 of the ship's bars. We had only two waiters who were spot-on attentive, accommodating, and gave us the sense that we were valued guests. Even though you are charged gratuities (i.e. service fees) at a set rate p/p/d, a 20% gratuity was further added to drink purchases at the bar...seemed excessive. We did not spend much time on the ship's decks, as much of the forward of the ship was roped off because of wind most of the times we ventured out. While some of the promenades remained open, the wind made it uncomfortable to stay out for long periods of time. As for entertainment and shows, the comedian (Landry) was hysterical, and the aerial acrobats were incredible. The musical acts were fair, though there was a couple who performed in the atrium who sounded pretty good. The crew hosted a fair number of trivia challenges, bingo, and other games which were interesting to watch and participate which helped pass the time during our unexpected day at sea. The cabin was comfortable, but paying extra for an obstructed view is not something we would recommend. For the extra we paid, we expected to be able to see a little more than we could. We would recommend avoiding the casino slots...payouts were minimal and infrequent. We did not play any table games, but did get sucked into the blackjack coin mover game which we found entertaining, but frustrating in a fun way, but you could stretch $40 a lot longer than on the slots. We did enjoy the kayak excursion in Key West, purchased through NCL...Brian and Lindsay were laid back and entertaining. Atlantis at Paradise Island was nice, though the rest of Nassau was unimpressive. We did purchase, through Orbitz, a Nassau tour excursion, which we do not recommend, and a day pass at Atlantis, which was pleasurable...decent aquarium, good lunch, and nice beach...we did not purchase access to the water park, but expect it would be worth it, if you are into that sort of entertainment. We did not use spa services or engage in "fitness" activities so cannot comment on those amenities. Guests who were not already nauseated from the rough seas could easily become so listening about "free money" from the Cruise Next salesman, Andre...that guy was everywhere. If you are looking for an on-ship roller coaster, rock climbing, zip-lining, parasailing from the deck, or water slides on the pool deck, the Norwegian Jade is not the ship to take. In our opinion, the Jade is geared toward an older clientele seeking a more quiet, laid back cruise. As mentioned above, some factors leading to our rating was beyond the control of NCL, but disappointing nonetheless. Having been excited about a long-awaited (and expensive) vacation, the overall experience was a let down. In the event that we choose to do another cruise, we would definitely choose a different itinerary, and likely a different cruise line...just to be able to compare one to the other. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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