Sail Date: July 2019
We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all ... Read More
We have cruised four times before on a different cruise line. We chose this particular cruise with Norwegian due to the amazing itinerary in the Mediterranean. We arrived in Rome four days before our cruise and had time to explore all the tourist spots and get acclimated to the time zone. We had six of us and decided to book the 2-Bedroom Family Suite because it was not much more than two separate balcony rooms and the amenities were much better, and I'm so glad we did. Our initial embarkation was so smooth, and we were whisked to the VIP area while we waited to board the ship. We met our concierge (Bruno) and butler (Leo), both of whom could not have been nicer or more accommodating, and we were escorted onto the ship to our private dining room for suite holders (at Cagney's) for lunch. The quality of that meal was above average, but nothing extraordinary or special, and unfortunately, the lunch menu at that restaurant did not change for eleven days. Once we finished our meal, we found our suite, which was incredible. The master bedroom/bathroom was spacious with lots of storage, and we were able to fit both my sons' hanging clothes in the closet with ours. The master bed was king-size and very comfortable. My teen boys slept in the living room, where the sofa converted to a queen bed, which was as comfortable as expected. My college-aged daughter and her best friend stayed in the second bedroom, which is basically an interior room with a couch that converts to a full bed and a pull-down bed, both of which were not as comfortable. The second bathroom was more spacious than expected. The best part of the suite, other than the master bathroom shower and tub that overlooked the ocean, was the level of service from our concierge, butler, and housekeeper. All three of them made sure our room was clean, ready, we had afternoon snacks, and that getting on and off the ship was quick and painless. The worst part of our particular suite was that it is located right beneath the gym, and apparently people enjoy running on the treadmill very early and very late. While the accommodations and suite service were wonderful, many other parts of the cruise were not so wonderful. My husband and I had the premium beverage package, and there was quite a variety of wines and beers, but the mixed drinks were usually disappointing if not horrible. We also had four nights of specialty dining, which we were incredibly grateful for, since all of the complimentary dining places we visited were not great. Most of the food was comparable to Applebee's or Chili's. We usually ate breakfast and lunch in the suite-holder's dining areas, but as stated, the menu was exactly the same every day. The specialty restaurants we visited were all good - La Cucina, Le Bistro, Moderno, and Cagney's - with the best being Cagney's and Le Bistro. The service in the specialty restaurants was great, but the service in the complimentary restaurants and bar areas was not very consistent. We were very surprised that there were not bar staff roaming the pool decks and other open areas for drink orders. The entertainment on board was generally superior quality to the other cruise line we have experienced, with the musicians stealing the show. The acrobats were also stellar. The magician was cheesy, however. I wish we had seen the comedian and some of the other entertainment, but we were honestly exhausted by all of our excursions at each port. We did not try our luck at the casino, but did hang out by the pool a few times, which was always crowded and busy. We enjoyed karaoke one night, and the college kids went dancing a few times, but the cruise was mostly about the ports for us. We all experienced the spa, which was very expensive for the quality. The boys got excellent haircuts at the salon for a reasonable price, however. Most of our excursions were booked outside of Norwegian, but as suite holders, we were always able to get off our ship in time. The two excursions we booked with Norwegian were excellent (Highlights of Rhodes and Ultimate Florence and Pisa). In all, if we were booking another cruise and wanted to experience a great cruise, we would likely choose a different cruise line. However, Norwegian has great itineraries and prices that the other cruise lines are not competing with in Europe especially, so it is possible we would choose Norwegian again for that reason. Read Less
Sail Date: July 2019
Friends recommend the liner. We stopped at lovely places and had fantastic experiences. The restaurant staff were absolutely incredible. Attentive, friendly, professional, knowledgeable. Couldn't have been better. Our cabin was awful ... Read More
Friends recommend the liner. We stopped at lovely places and had fantastic experiences. The restaurant staff were absolutely incredible. Attentive, friendly, professional, knowledgeable. Couldn't have been better. Our cabin was awful on the 4th level, but we did book an open allocation hoping for a better one, so that was partly our own fault. However I think that NCL aught to warn passengers and they shouldn't really have cabins in those parts of the ship at that high price! We were above the laundry and at the front so it was very noisy at night. If the waves were high it made a very loud crashing noise all night against our wall! We had a dripping sound in the wall between us and the cabin next door and a loud thudding from the laundry presumably. We liked the free dining options and the food was excellent everywhere we ate. The pool was crowded and not much fun..too small for the number of people. Overall, as cruise ships go, this is probably a good one. We just had a lousy cabin which coloured the trip for us! Read Less
Sail Date: June 2019
Choose this ship for time and intenerary. We had a great time so the following a some good, tips and some not so good. Biggest compliant is embarkation -HORRIFIC at best. NEVER take the train from Rome, it is a disaster we were on a ... Read More
Choose this ship for time and intenerary. We had a great time so the following a some good, tips and some not so good. Biggest compliant is embarkation -HORRIFIC at best. NEVER take the train from Rome, it is a disaster we were on a commuter train and when we got out we had to walk up and down stairs and down the walkway in the hot sun. The bus that takes you to the terminal did not show up for a good 40 minutes, honestly get some signage and get it together Norwegian, there have been enough complaints that you should get signage. The same is true in Naples we were docked at a shipping terminal and not the main terminal sketchy and not easy to get back to. Also, it is offensive in Loverno that Norwegian docks in terminals that are not in the main area and than charges $5 euro by outside vendor to get you out of the port if your not on a Norwegian tour. really..... Disembarkation was good. Room - we had a balcony mid ship for 4. We have been on over 19 cruises with a variety of cruise lines included Norwegian, yet I have never seen such a poorly designed room. The bed that is a bunk is right by the balcony, so when the lower and upper beds are made you cannot access the balcony without crawling across the lower bunk and trying not to hit your head. Idiotic design at best, it really limited the enjoyment of the balcony as generally it is nice to sit out at night but with kids sleeping you cannot access. Also the lack of desk space and storage made this a terrible terrible cabin. The bathroom on the other hand was large with separate toilet and shower. Good thing we were so busy during the day we only slept in our cabin, but frankly would have been cheaper just to get a window, so beware if you are a family of four, don't bother with a balcony! Service and food - we found both to be good. First night we went to dining room, waited forever and felt like we were in somebody's basement, service was slow and food not great. We never went back and ate mostly at buffet or Cagney's. The bar service at pool was super and delicious drinks as well as the food at Cagney's was consistent and the bar there was great. The buffet was always clean and well stocked with many selections. Also, there is a sign at the water station saying use a clean cup to refill your water bottle please to this, I saw many people filling their water bottles and stopped them, gross people are just so self absorbed so please pay attention. Ports- we liked them all except Crete, what's the point???? it is ok if you want to get off and go the grocery store across the port but other than that since we were only there 3 hours seems pointless. People who did get off did not think it was worth it, it is basically a sea day. Also Naples was great we did a food walking tour with Viatours which was awesome but getting back to the ship was a disaster. We did our own tours in each town we found them significantly cheaper and liked having a personal guide, the kids enjoyed the experience so much better than large group tours as you can do what you like. Entertainment - Not great but we were so tired we did not go for the shows. The musicians were great except for a terrible rock band (blondes) I believe they were called, so loud and terrible, clearly must have been related to a member of the entertainment staff. Also, I cannot understand how the atrium hosts a starbucks and no bar. The singers down there always had a poor audience as not much people drink coffee and night to listen to music, such an odd choice for an atrium, waste of space. Shops on board were not great and no activities for teens but the teen club which was taken over by a roving gang of obnoxious teens. Internet is grossly overpriced and very poor quality, this was also true of the Norwegian Getaway in the Baltics. Save your money and use the free wifi that is available everywhere in port. I would recommend this ship to those who like smaller ships and great stops, but the ship has no bells and whistles and that was ok for us. Read Less
1 Helpful Vote
Sail Date: June 2019
We chose this cruise for the itinerary and loved it. Embarkation was fast and easy. Our cabin steward was great and brought us all the extra things we asked for. The rooms are smaller than other cruise lines, but the mini-suite was ... Read More
We chose this cruise for the itinerary and loved it. Embarkation was fast and easy. Our cabin steward was great and brought us all the extra things we asked for. The rooms are smaller than other cruise lines, but the mini-suite was worth it for the nice tub and shower. Not a lot of storage. The movie channel often did not work and the movies are repeated throughout the week. The drink package was disappointing in the fact that there were very few wines available. We like to try different wines, but they were out of most of the wines that were in the package and $20 bottles of wine at Bevmo were $24 a glass on the ship - which was $9 per glass more than the package would allow. The sommelier was not the friendliest woman we have encountered. I'm not sure why we always fall for the drawings and raffles - always a disappointment with long sales pitches (especially the Spa raffle). Most of the entertainment was good, dancers better than singers, and those dancers work so hard! The Elements show was definitely the best of the week. The adult pool was great. Overall the staff was friendly throughout the ship. The steakhouse was the best restaurant on the ship, the Italian restaurant was fantastic, but the main dining room was not bad either. We didn't take any excursions but loved renting cars and taking the buses all over the islands instead. Much cheaper and way more fun to have the freedom to roam at your own pace. We ended up getting off a day early in Livorno and went to Florence for a few days instead of going back to Rome. It was a great way to get off the ship - easy and whatever time we wanted to - but it was expensive to get to Florence. All in all - it was the wonderful ports that made it a great trip. Read Less
5 Helpful Votes
Sail Date: June 2019
First of all if you have never been on the Jade before some of the changes you will not know off. The ship is very clean with excellent bar and waiter staff who are so helpful and friendly. Having sail before on the jade we have notice ... Read More
First of all if you have never been on the Jade before some of the changes you will not know off. The ship is very clean with excellent bar and waiter staff who are so helpful and friendly. Having sail before on the jade we have notice some small but important changes, Cabins very clean and are of average size and the balcony are very small (not worth £10 never mind the £1000 they charge. forget about having breakfast there its far to small. (comparing to the celebrity ships) If your are not a smoker forget this part, smoking areas have been cut back. One half of the top bar which opens at 2 in the afternoon and closes early so your left with a few ash trays on port side which is always crowded with smokers. (no where to go) also if you are not a player in the casino you cannot smoke. WHY? As for the casino the staff seem to be very poorly trained if they make a mistake in the payment off hands be prepared for them to say 5 minutes later that THEY made a error on a hand and want their money back in front off everyone at table. This happen on 5 occasions once with myself which was very embarrassing they just don't care. Stopped playing after this after wanting to make a formal complaint you cant, just a apology from manager and a offer of a drink (we have a drinks package thankyou) Finished off by wanting to tell us a Irish joke we are from Ireland talk about rubbing salt into a wound. The dining rooms are excellent quick service excellent food could not find fault in any of them. Entertainment was very poor in the theatre unless you like volin or magic. not one show on entire cruise. No stage shows with cast just individual artists. Shore excursions were very very expensive luckly we have been on lots of cruises and have been to many of the places before. Please do not get me wrong this was our third time with Norwegian cruises but standards have dropped badly, would I go back not a chance, when you see what others offer at sometimes a cheaper price I would say think very carefully its a lot of money to make a mistake. Read Less
1 Helpful Vote
Sail Date: June 2019
The Norwegian Jade chosen for its itinerary and convenient for dates of travelling. The balcony cabin was of a good standard but could do with a side table each side of the bed. the cabin stewards were excellent. The (washy washy) team ... Read More
The Norwegian Jade chosen for its itinerary and convenient for dates of travelling. The balcony cabin was of a good standard but could do with a side table each side of the bed. the cabin stewards were excellent. The (washy washy) team made us smile in the buffet restaurants which started the day well. The choice of food was good for mass catering. But the speciality restaurants food could be improved for the price paid. The overall variety of entertainment was of a good standard with adequate seating in the theatre. The waiting staff were excellent with a good knowledge of the food that was being served. Some bar staff needed to know how to greet all customers even if its just with a smile. The shore excursions were all over priced for the trips provided. The scenic Athens and coast there was no coastline,poor buffet lunch which did not represnt the Greek culture and food styles, served by surly waiters with no customer skills at all. Some fellow travellers thought the warm acidic wine on the table was vinegar. The only good thing about the trip was the whisper headsets,which were sadly lacking on all the other trips which made it very difficult to hear the guides in crowded cities. If not taking an orgainised excursion the help was poor and no maps were available onboard for self exploration. Read Less
1 Helpful Vote
Sail Date: June 2019
I LOVE the itinerary of the NCL Jade. I’ve been on other Mediterranean cruises with other lines who were organized so one cannot say oh that’s how they do things in Europe. The Jade had poor communication from the time we checked in ... Read More
I LOVE the itinerary of the NCL Jade. I’ve been on other Mediterranean cruises with other lines who were organized so one cannot say oh that’s how they do things in Europe. The Jade had poor communication from the time we checked in (late 2 1/2 hr start was never emailed to us— a little more time in Venice would have been nice!) until debarkation in a quonsa hut in Rome. No porters were available for embarkation. The one NCL rep giving directions, gave incorrect information causing everyone to drags their bags twice as far. They just didn’t have enough help! All of the excursions met in the theater at the same time and it was chaotic and delayed or slowed down the departures. I spoke with Dawid at the desk and asked him why different excursions didn’t meet in the multitude of lounges. He said I wish we had the staff! My cabin steward was OUTSTANDING! My mini-suite door lock probably needed changing since my sister and I had to get our card re-keyed several times. The cabin steward always knew when we needed to get into the room! The entertainment was average and they did a fabulous Cuba show one night. The food was tasty but the entrees in the dining room were not hot. I spoke with the assistant maitre d and he said he would look into it. There was no change the next night so I wrote a complaint at the front desk. The following day I received a message and an apology from the dining room manager and from that night the food was hot and delicious! Some of the excursions were good, others sub-standard. Beware if you take the scenic views of Malta excursion and are taller than 5’4”. The buses are very old and the amount of room between the seats is worse than the airlines! It was not enjoyable. In Naples, we booked the HOHO with NCL (we had $50/port off excursions perc). They knew exactly how many tickets were sold so they should have had buses waiting. Nope. 45 minutes wastes waiting! When we returned to the ship we tried to retrace our footsteps, but a guard would not let us pass. We followed a general sign “to the ship” which led us to the second floor of a building with NO information or direction how to return to the Jade. Finally a staff member from the ship was returning and we followed her. I was not the only passenger looking for the way back! CRAZY. A note of concern was the steep ramps at most of the ports. The angle was so steep that it was hard to stop mid ramp. All in all, I enjoyed the cruise, but I could not recommend the NCL Jade to others. Read Less
1 Helpful Vote
Sail Date: April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till ... Read More
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till 10:30pm, this allowed for a nice stretched out embarkation process. The Brooklyn Cruise Terminal was fantastic, the employees seemed happy to see us and assist us, we breezed through security and right up to the check in window; 5 mins there and we were on the ship enjoying our vacation. Rooms were ready when we boarded, I won't go into every detail, but the cruise was enjoyable. No real WOW factors to speak of. A few slight issues with the Shore Excursion desk and the Photo department trying to charge me for things I did not want. Typical sales practice. I had an issue with the bathroom sink draining slowly, once this was brought up at customer service, was corrected within a few hours. Cabin Steward was fantastic; crew very friendly and helpful. Cruise Director I felt left quite a bit to be desired. Food was ok, decent choices in the buffet, Cagney's was delicious; LaCucina's menu was not desirable to our basic tastes. Theater Entertainment was ok, production cast numbers seemed high school quality in both production and talent. The music around the ship was ok, Dave McHugh the guitarist was the most entertaining. Port Canaveral, we took the Cocoa Beach shuttle, which we enjoyed, but feel the price could be lowered; the private island felt VERY crowded and only the Jade with 2400 passengers was there, I can't imagine what the island is like when the larger ships are in town, yikes. Nassau, just walked around downtown, and in Bermuda we visited the Bermuda Museum the first day and Harbor Nights in Hamilton that night. Harbor Nights was enjoyable, but pack your patience when taking the ferry, it gets very crowded, and there is only one entrance/exit, so it's a slow process getting off; the 2nd day in Bermuda both of our excursions were cancelled (one by me because I was not feeling well, and my wife's was cancelled due to mis-communications between the ship and vendor). But a lovely visit to Bermuda. Voyage was during the Easter/Spring Break, so there were 700+ children on board on a ship that does not offer a lot for kids (compared to other ships nowadays). So wasn't a huge issue, but I am not sure I would bring a child over 8 years old on this ship. The older ones were going a little stir crazy and raucous toward the end of the trip. We enjoy cruising, so we had a good time, but were not overwhelmed by any one factor. Bermuda was the highlight for us. Average cruise, sea days were quiet, crew were fantastic, entertainment average. I would do this itinerary again. Read Less
Sail Date: April 2019
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact ... Read More
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact same menus. What a waste. Food average. Never had shrimp cocktail, properly made Italian food choices. Desserts and appetizers good. Rooms were adequate, our room with a balcony was great (however, they never cleaned the balcony surround enclosure, hard to see out if you were seated. Bed was comfortable and our steward “Roberto” was the nicest employee on the ship. Everyone else on cruise was for the most part not friendly or helpful. If u asked a question about almost anything they didn’t know!! Or they just ignored you, They did not know what seltzer was! Really with all those bars on board! Did not keep after the public areas. Had to leave our coffee cups and glasses on tables cause there were no receptacles around to dispose of trash. Four hours after I left a glass, the same one was was still there, unbelievable! The places we visited were great, no problem there. Would we cruise the Jade again, never! Also, not nearly as beautiful as all other ships! Also could not hear any announcements in the staterooms, channel 24 on TV was supposed to have this service available as per cruise director. We had to argue with personnel on board to get lounge chairs they had tied so we could join other guests on deck. Deck Stewart claimed it was not his decision to untie and place those lounges! The cruise cost us a lot of money and we all felt we were not treated as well as other cruises have in the past. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because of the itinerary. It was a spur of the moment decision due to the Super Bowl Ad offering all the freebies. Mistake, I usually do a ton of research, but not this time, My major take-aways: freebies aren’t ... Read More
We chose this cruise because of the itinerary. It was a spur of the moment decision due to the Super Bowl Ad offering all the freebies. Mistake, I usually do a ton of research, but not this time, My major take-aways: freebies aren’t worth it unless you drink a lot. Basically, the amount we paid in service charges would have paid for our drinks anyway. Free airfare meant a horrible itinerary, causing an overnight in a hotel that wasn’t free, baggage fees and seat selection costs. Excursion credits we only used twice because NCL excursions are so overpriced that even with the credit they were more expensive than a local guide. The specialty restaurant freebie was probably worthwhile, just to have some variety, though we would have been happy to just do three nights instead of five. And the WiFi package was a joke, since the WiFi didn’t work most of the time. The good: I was afraid 4 days at sea was too many and that we’d be bored, but the games and activities kept us busy. The musical entertainment was very good. I did like the itinerary and the ports of call. The not so good: 1. Seating comfort. Our mini suite cabin had a couch/convertible bed that was so hard it was uncomfortable to sit on. Plus, if you leaned back, it would start to slide forward to create a bed...basically making it impossible to use to watch tv or just relax. The seating in the theatre was horrendous. I stood during one show because I couldn’t take it anymore. The couches in the Spinnaker Lounge also were uncomfortable, canting forward so that you slide off of them. What is wrong NCL? 2. Communication. NCL did absolutely NOTHING in terms of education about the Panama Canal. Wasn’t that the purpose of the trip? The library had no display. There was no lecturer, no channel on tv with the history. Nothing. In fact, no announcement as to when exactly we were going through the canal and suggestions on when to get up or where to view. It was pathetic. Besides the canal, they did a very poor job about all the ports—the only maps we got were incomplete shopping maps. The excursion info was incomplete as well. There is no excuse for people to wonder about the timeline of the excursions, it should be up front. People on the Panama Canal ferry had no idea they would be taking a bus for an hour and a half each way. A bus with no restroom, by the way. There were plenty of people who didn’t know we were tendering at Roatan. NCL had two signs ( with conflicting info regarding timetable) in the entire ship. Why? Why don’t they use the elevator monitors for something useful rather than just listing the floor number? That might be a good place for daily announcements. And why make people run around to the dining rooms to see the menus? Just post them on the app, or on the monitors. Have more monitors around the ship...make them touch screen! It’s 2019 for crying out loud! All NCL seems to care about is selling you something. 3. I guess we drew the short straw with regards to our cabin steward, we never got an introduction to the room. The little sign with his name and extension showed up partway through the cruise. We had no room-service sheet. He always forgot a washcloth, or other towel, etc. we did complain and the towel animals started showing up, but unfortunately he grossed me out because he replaced the paper doily on the glassware, even though the glass was used. He did this 3 times. Made me wonder about the cleanliness and standards. 4. $19 for 4 ounces of robitussin. Lots of people developed coughs, and they take advantage of it. That’s just mean. 5. Food was generally ok. The beef and lamb were particularly good. I thought the Asian food was good. The bread was awful...no good crust, not good texture, the soft serve ice cream was not worth the calories. Our best meal was at La Cucina...excellent pasta, and ask for gelato. I felt much of the food was under salted, leaving it flavorless. The accompanying sauces were little dots on the plate. The mixed drinks were generally very good. The service in the dining room and bars was good. 6. I don’t know how embarkation is supposed to work, but it was hideous. The terminal did not have enough seats. The announcements were difficult to hear ( again, why not use monitors?) and it took way too long. Embarkation at Cartagena was a mess. Disembarkation was rather disorganized as well...lots of people crowding the stairwells with nary a crew member organizing it, Overall, I’m glad we went, as we wanted to go through the Panama Canal, but NCL didn’t convince us to become regular cruisers. ( last time we cruised was 20 years ago with Princess to Alaska. That was wonderful.) Read Less
3 Helpful Votes
Sail Date: March 2019
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first ... Read More
It was the most average of cruises... in the past NCL has wowed me but not this time. Usually, the food is my favorite part but again, I think they have begun finding new ways to cut corners and make more money and sadly for the first time I felt it was in the food department :/ The shows were the least amazing that I've seen from them EXCEPT the comedian... he had me rolling and especially at his uncensored show :) Will give NCL another shot (cause I have the discounted deposits) on another itinerary and hope this was a fluke... Pro's Sail Away from Miami The Itinerary of islands Room was pleasant FOUR plus beaches within walking distance from ship which worked out great with my instant pop up canopy / tent for shade = no umbrella rental required ;) Cons Lack Luster shows as compared to their newer ships Food quality was down a bit Food Service was spotty at times Read Less
1 Helpful Vote
Sail Date: March 2019
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ... Read More
I had a cruise credit with NCL that was expiring. I selected this cruise for itinerary. The price was fair for two but I feel it unfair to double the rate for one person. I do not eat or require twice the food or service. The ports were good, service was very good. Shows were good since I rarely attend them, I managed to go to 4 out of the 10 and was surprised. The crew dance group were very good.. The food was good and open dining was quite easy with good selection of restaurants to choose from. The staff was very nice and always helpful. 80 countries represented. I have to comment on the room service charge ($7.95). This was a first for me, as in the past breakfast delivery has ALWAYS been free. I would recommend bringing a wrap as most of the time the public rooms were chilly. Overall it was a good cruise. Read Less
Sail Date: March 2019
Chose this cruise for the ports of call and the voyage delivered that, otherwise probably my least favorite cruise. The cabin was quite satisfactory and our steward Rendra was superb. We opted for a window cabin , not a balcony but bigger ... Read More
Chose this cruise for the ports of call and the voyage delivered that, otherwise probably my least favorite cruise. The cabin was quite satisfactory and our steward Rendra was superb. We opted for a window cabin , not a balcony but bigger than a porthole. We were on deck 5 and I and recommend it as you have easy access to both of the sit down "complimentary " eateries (Alizar and Grand Pacific) and to the sally ports at each destination. The buffet (Garden Cafe) was always crowded and the menu changed very little day to day and it was just ok so we usually opted for the "complimentary " sit down cafes or Jasmine (Asian) or O Sheehans (pub food). Service at the cafes was good. The seafood dishes were not good and there were 2 that were inedible although the Fish and Chips at O Sheehans was good. Great Prime Rib one night at Alizar and consistently great at Jasmine (other than the shrimp) . Be aware though than the menus at all the "complimentary cafes did not change much and you will not see Lobster Night on the voyage in the "complimentary cafes. Another blow was the $8.95 service charge levied for all room service even just a pot of coffee in the morning. All in all food was satisfactory but the least desirable of any cruise I have taken, I found even Carnival to be better. Wifi was expensive and slow. We did not take any of the NCL excursions but did hear some complaints from other passengers about both the quality and the required shopping stops. If you are wondering about the quotes around the term complimentary its because i found the use of the word amusing seeing as how we paid for the voyage and these meals were included in the price. On the plus side the embarkation and debarkation process were the best I have done. The ship and service is good the food very average except for the Jasmine and O Sheehans which had some really good dishes,Fish and Chips and the hamburger at O Sheehans and the pot stickers, the hot and sour soup and the orange beef at Jasmine. ( The hot and sour soup was the best I have ever had) Read Less
2 Helpful Votes
Sail Date: March 2019
First time with Norwegian, we did only a dozen of cruises to date with different companies. Departure was Miami port, easy access 30 minutes from airport depending on trafic. Let get rid of the negative -Driest embarkation, not ... Read More
First time with Norwegian, we did only a dozen of cruises to date with different companies. Departure was Miami port, easy access 30 minutes from airport depending on trafic. Let get rid of the negative -Driest embarkation, not even a glass of water in the waiting hangar, no welcome cocktail on board. Be prepare to wait (in the sun) before embarkation, the security is close to the entrance queue overflow outside. This should be corrected when the new hangar under construction, is finished -The "oceanview" cabin is extremely small and the equipment under expectation, not even a chair to sit, no table. Wall to wal bed, small desk with the hair dryer. -very small efficient bathroom, has 3 sections separated by 20 inches doors, do a test at home before reservation ... you've been warned -Disembarkation : very slow took 30 minutes to get off Now the good things The Grand Pacific dining room has the nicest decor we ever saw. The food is very good nic selection, some previous critics mentioned the food was sometimes cold ... be aware some entrees are served room temperature, unfortunately no mention in the menu. The cafeteria can get crowded rush hour, but not an issue, the food selection is more than enough. about specialty dining here's a secret ( a secret is an information you can tell only to one person at the time) no need to reserve, cuz if you are like me I never know in advance what to eat and where. Just walk to the maitre d"hotel of the specific restaurant around 5:30 on the same day, and request a table for exact time you want to eat .... 90% success. If you have a "specialty dining" package it is worth, I would not recommend to pay extra to eat in those restaurants. The entertainment is what you should expect on a cruise, level "B" nice selection of shows, not different representations every night. Some websites mentioned the ship has waterslides, which is not true. Read Less
Sail Date: March 2019
An older ship without all the bells and whistles. Not one of my favorite ships! Restaurants were just ok! Buffet definitely needs improvement! I felt like they were serving the same thing every time I went.The specialty Restaurants are ... Read More
An older ship without all the bells and whistles. Not one of my favorite ships! Restaurants were just ok! Buffet definitely needs improvement! I felt like they were serving the same thing every time I went.The specialty Restaurants are much better than the regular restaurants , in my opinion. I just find that they keep going up on prices. The employees work very hard and are very friendly! I never encountered an unfriendly one. The casino staff was great! They would visit my machine to make sure I didn’t need anything! Way to take care of your Ruby players! I loved the ports we visited! St. Lucia, St. Maarten, St. kitts and St. Thomas were my favorites! Barbados was just ok! I don’t think I would visit there again or maybe next time I would book an excursion here. San Juan was also ok! Also, I find they are lacking on activities and also the entertainment is just ok. That was my second time on this ship. I just love the newer ships with more to do. Read Less
Sail Date: February 2019
This was my first time sailing with Norwegian after three previous cruises on Royal Caribbean. Several friends wanted to go on a cruise, and someone picked this one, so we decided to give it a shot. We traveled with 5 other couples, and ... Read More
This was my first time sailing with Norwegian after three previous cruises on Royal Caribbean. Several friends wanted to go on a cruise, and someone picked this one, so we decided to give it a shot. We traveled with 5 other couples, and our Norwegian group person was very gung ho on up-selling and also lied and changed his story a few times to our friends on certain things. One of our friends called to book and he told them there were no more sail away rates left when they were still clearly listed on the website. I had the foresight to book the sail away rate online and then attach it to the group, I knew that if I called they would try to talk me into a higher rate with “free” options. At any rate, the embarkation process went smoothly despite several emails and text messages telling us to wait no until between noon and three to check in. I thought that was strange. 4 of us got there a little after 11 and there was no line. Some of out group came later and had to wait a bit. Our luggage came about 5pm so it was good that it made it before dinner. We reserved a table for our group of twelve each night in the main dining room. I would recommend reserving ahead of time, I know they have "freestyle" dining, but we saw a lot of people waiting for tables and heard that some people weren't able to get reservations once on the ship. I had a special dietary request for vegan and gluten free. They have a dedicated dietary needs person, Nashiya Ross and she was very knowledgeable and helpful. Except for some reason she thought that vegans don't eat seaweed, which is not true. Other than that, she was great. I was able to pre-order meals in the main dining room. They could work on their vegan menu a bit, but I made do. For example, their black beans contain dairy, which makes no sense at all. One night I thought I was getting a vegetarian burrito with black beans, but when it came, there were no black beans. I was told they have dairy so I couldn't have them. So I had no main protein for that meal. I had the option of ordering sauteed veggies and a baked sweet potato, which I did several nights. Also, once I got the hang of ordering, I was able to add chickpeas and tofu to meals. Overall, I was impressed with their attention to special dietary needs. One night we went to Jasmine, the included Asian restaurant and it was good. I ordered veggie sushi and it was good. Service in the dining rooms was pretty good, no complaints there. They did a good job of accommodating our large group. One of my big complaints were the smoky stairwells and the Bliss lounge was smoky. I believe the smoke came in the doors where all of the smokers hovered outside the doors and then it would come in when the doors opened. Yuck. The layout of the ship was odd. We only ate in the Garden Cafe a couple of times, it had a terrible layout. There were hardly any tables close to the buffet. We always ended up sitting way at the end by the Great Outdoors (which also had a small buffet, but not nearly as much stuff as the main buffet). I did like that they had the option of outdoor seating. If you are a tea drinker, I recommend bringing your own tea bags. They only have Lipton teas, which are not very good in my opinion. If you want better tea, you can pay $2 a cup at the Java Cafe where they have Tea Forte brand teas. The pools were very hard to find a chair near on sea days. Both days we ended up sitting two decks away on the top deck. It was ridiculous. I've seen people say that smaller ships are less crowded, but that certainly didn't seem to be the case on the Jade. Our room steward was fine. He wasn't very talkative, but did a good job attending to our room. He also made some fun towel animals. We had fun going to game shows in the Spinnaker lounge. That was probably my favorite entertainment. The shows in the Stardust Theater were pretty good. My favorite was the family night comedian. He was pretty funny. The adult night wasn't too terrible, but I really prefer more clean comedy. The illusionist and the acrobat people we're pretty good. The shows weren't on the scale of the ones on the bigger ships though. We went to Karaoke in the Bliss lounge a couple of nights and that was fun. Our first port stop was Harvest Caye, Belize. We decided to eat a late brunch and spend the afternoon in Harvest Caye since I read that the food and drinks aren’t included there. I thought about taking a ferry to Placencia, but then we decided to just go to the beach and pool. The beach was interesting, I think I read a lot of it is man made. The sand was more like crushed shells. It wasn’t crowded and we had a nice spot under an umbrella. It was a decent beach. We later went to the pool, which was pretty awesome compared to the tiny cramped pools and decks on the ship. It is a huge pool with two sides and a bridge going across. Very nice. The only drawback was that no food or drinks are included so that was a bummer. I paid $7 for a bottle of water. I should have brought one off of the ship. I would rather go to a private island where everything is included. Our stop in Costa Maya was fun, we just walked around the port, stopped in some shops and watched the local entertainment. They had some various people doing crazy things for tips. We also saw some dolphins on the way out which was neat. Grand Stirrup Caye was probably my favorite stop out of the four. We went later in the morning and didn’t have any issues getting a tender over the the island. I don’t really like having to take a tender and it would be nice to just have a pier, but it wasn’t too much hassle. It was nice that food and drinks were included. We enjoyed the buffet, I was happy to see several salads and some vegan options. I wanted to go to the taco stand, but discovered it was on the other end of where we were sitting. The beach was nice and we found a shady spot. We brought our snorkel gear and had fun snorkeling around. They have a “snorkel garden” with a few things sunk under the water to see. We saw some neat fish etc. Key West was quite the debacle, they started out with doing immigration inspections early in the morning. Some friends of ours who had excursions said they were in line for over an hour before it even moved. We waited and went later and the lines were still crazy long. The set up was terrible, the lines were outside in the sun too. We decided to wait even later to avoid the lines. When we finally got in line, we waited a while still. After getting through that mess, we then had to wait in line to get off of the boat. Since we were docked at a Navy pier, we had to take trolleys into Key West. We had to wait in line and then get a trolley. Half the day was gone by the time we actually made it to Key West. We enjoyed walking around and seeing some of the historic sites. We discovered a great gelato place. Debarkation was smooth. We carried off our own luggage so we could leave any time. We had a leisurely breakfast in the main dining room, then left around 9:30 am. The upside to the immigration inspection in Key West was that we didn’t have to go through customs in Miami. I was surprised at that, but it sure made for an easy debarkation. Overall decent cruise. I don’t know if I would sail Norwegian again, I might for the right deal. I certainly wouldn’t do a small ship again. Read Less
Sail Date: February 2019
Went with another family on this cruise. I have cruised many lines, this by far was the worst one I've been on. The door lock was broken, to start the trip out with it took 6 people about 3 hours to fix, change, re-program our cards ... Read More
Went with another family on this cruise. I have cruised many lines, this by far was the worst one I've been on. The door lock was broken, to start the trip out with it took 6 people about 3 hours to fix, change, re-program our cards etc. The lights in the room were out, one they did change, the other they did not. Our toilet did not work properly. 4 times we had to call and report. The WiFi is a hoax!! My husband who mind you is an engineer, follows directions and has his masters degree, used only 9 minutes of the time we had pre paid for. He turned wifi off on his iPhone and went the next day to use it and check email, and poof! GONE!! All 250 minutes!! They would not refund that money, they would not even put it towards another package! We had to pay! IF YOU DO NOT TYPE IN LOGOUT.COM in safari you will be logged in and the minutes you have paid for will be gone!!! The cruise director, Jackie, was more impressed with himself than anything else on the ship. He was an entertainer who I imagine felt the need to talk. He gave misdirections when we had to go through customs and got everyone screwed up and angry. It was a fiasco!! I wouldn't cruise with this crew ever again. Very unorganized and the crew seemed over worked and tired. I swear only a handful smiled!!! Read Less
1 Helpful Vote
Sail Date: February 2019
THE SHIP WAS CLEAN AND EASY TO GET AROUND My cabin was nice on 8th floor had a nice stewart i don't ask for much just ice twice a day and fresh towels when needed this is my choice. And it was provided. LATITUDES LACKING IN ... Read More
THE SHIP WAS CLEAN AND EASY TO GET AROUND My cabin was nice on 8th floor had a nice stewart i don't ask for much just ice twice a day and fresh towels when needed this is my choice. And it was provided. LATITUDES LACKING IN SERVICE WITH THE LATITUDES PROGRAM ASK FOR NON ALCOHOLIC CHAMPAGNE WAS TOLD TO GO TO MAGNUMS TO GET IT EXCHANGE IT IS ONE OF THE PERKS THEY GIVE YOU WHEN YOU REACH GOLD GET IT (YOURSELF) DINNING The dining was good in all restaurants except the pub but i usely love going to o'sheehans but it was lacking in service i had to wait 30 min for nachos that i never got i just left. NOT TO TAKE AWAY FROM MY HOSTESS WHICH ALWAYS SETED ME QUICKLY AND MADE SURE I HAD MY MENU THE FRIES WHERE ALWAYS TASTING LIKE THEY JUST CAME OUT OF MICO WAVE So i get the fries from 12th frist and then come and have my wings for the day. SERVICE Service, hire and train more help it seem to me it was missing i was in buffet and i ask a staff member for a spoon and ask would you please get it for me because i did not want to leave my table i was told there over there i ask again and got the same answer. SOLO The cost was good no single supplement and new ship to me. The solo program was lacking. but was still happy to have a host it tends to bring others together he was good and very nice to meet. EMBARKATION I had a problem getting back on the ship in key west because i did not have id my fault but we were on naval base. no announcement did i hear that i need gov. Id to get back on so i waited for 2 hours with a group of 20 then i decided to call ncl home base and they came and got us i was told no one had been called before that by ship security and naval security told us that they had no one to send after us. No water was offered while we waited in 80 degree temps. Read Less
Sail Date: February 2019
DH and I have enjoyed every cruise we’ve taken since our first in 2007, whether with family, friends or just by ourselves. Until this time, we’ve always wished the cruise could last longer, even after a 12-night sailing. Our first time ... Read More
DH and I have enjoyed every cruise we’ve taken since our first in 2007, whether with family, friends or just by ourselves. Until this time, we’ve always wished the cruise could last longer, even after a 12-night sailing. Our first time on NCL was several months ago with our six young adult kids (sons, niece and significant others). All of us had a fantastic time, so DH and I were really looking forward to this sailing. The ship was a nice size, laid out well and clean. The crew was friendly and hardworking, but there were fewer of them than needed. The officers were rarely seen, disorganized and generally seemed unconcerned with passenger comfort or convenience other than Haven guests. One big negative was a newly revised smoking policy that was unfair to both the smokers and those trying to maintain a healthy lifestyle at sea. The casino didn’t have any non-smoking areas that I found. Smoking was restricted to three small areas on open decks—forward decks 13 and 7, aft deck 7, all starboard. The walkers were forced to go between smokers at the narrowest part of deck 7!! For the record, I smoke but felt this was unfair to all passengers. Food was plentiful, but those who didn’t book specialty dining pre-cruise were out of luck unless in the Haven. Many, many unused tables on the three nights we ate in those restaurants because they were being held by Haven concierge according to a couple Haven guests. NCL purchased airport transfers and Customs clearance in Key West were both hot messes. Ship officers made the Customs process an absolute nightmare with a line that stretched twice the length of the ship!! In the hot sun. Will cruise again, but likely not with NCL. Read Less
Sail Date: February 2019
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a ... Read More
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a lot of buffets...….some food dried out, some food unidentifiable if not for the labeling and nasty people putting food in their mouths in line and then grabbing the ladle to put the next item on their plate. Also, I had prime rib in Alizar and at Cagney's and both were just not good. Oh well. The only other complaint, and this is a big one, was the ports of call. Please know that you are really not going to Belize, Mexico or the Bahamas. You are going to small islands owned (as far as I can tell) by the cruise lines. No one lives on these islands. They exist only to sell you tourist type stuff at hugely inflated prices. They are also jumping off places for your shore excursions. We booked snorkeling excursions at Harvest Caye and Costa Maya. The snorkeling at Harvest Caye was a big disappointment. Believe me, this snorkeling is not worth booking. The boat they take you out on is so crowded you are sitting hip to hip, shoulder to shoulder to the people you are sitting next to. The snorkeling itself is not good. You're not really on a reef. All you see is a lot of brown stuff and very few fish. That is the normal condition. Don't say I didn't warn you. O.K. .... a few positives ..... No mater where we dined, the dress code is casual. I loved that we didn't have to get all gussied up to eat. The crew for the most part were friendly or just indifferent (which is fine with me). I really can't recall coming in contact with a surly or rude employee. Also, the ship was kept pretty clean. I don't recall getting grossed out by any unsanitary conditions. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise for the value & boarding from Miami where other family members were boarding. We were disappointed in various areas; the size of the bathroom was extremely small, even though we had a balcony, we found the cabin ... Read More
We chose this cruise for the value & boarding from Miami where other family members were boarding. We were disappointed in various areas; the size of the bathroom was extremely small, even though we had a balcony, we found the cabin to be small & uncomfortable. The frustration on day #1 of securing a restaurant reservation for the group (6 of us) - we were told by the restaurant reservations desk that EVERYTHING was booked for the week!! This was unacceptable; we had a coupon for two restaurants, but the rest of the group (4) did not, they were ready to pay and drink, so it did not make sense to us - worst of all, when we finally went to the restaurant on our own & were sit within 15 minutes of waiting, we noticed throughout the time we were there tables of 6 available!!?? & we were only able to get our reservation due to the excellent service provided from "Holly" at the Next Cruise, Latitudes Desk; thanks to her, we were able to use our second coupon at Cuccinas, due in large part to her attention (she sent a platter to my sister's cabin), we purchased $1,000 in Cruise Next....We are complainers & pretty much "roll with the punches", but it was my sister's birthday & we wanted to celebrate at one of the specialty restaurants so this was very disappointing... One last suggestion? MORE SITTING AREAS! We have been on many NCL ships - we found this to be by far the worst as far as this was concerned; DECK 7 had a few lounge chairs, which were quickly snapped up by readers...again, we found this unacceptable for those of us who wanted to "sit around and enjoy each other's company... Read Less
1 Helpful Vote
Sail Date: February 2019
I was looking for a fun, reasonably-priced winter getaway. I got it, but also felt like the service, quality and value, which are all usually quite good on NCL, had slipped badly in some cases. Sadly, the profit-at-all-costs ... Read More
I was looking for a fun, reasonably-priced winter getaway. I got it, but also felt like the service, quality and value, which are all usually quite good on NCL, had slipped badly in some cases. Sadly, the profit-at-all-costs "nickel and diming to death" mentality on NCL continues. Details below. BOOKING: My travel agent warned me that it was last minute, and so room selection would be "luck of the draw" for an inside cabin which I prefer. I got lucky with 9523, forward, on the port side. Completing the forms and filling out the necessary documents via my agent was much easier than via NCL.com, which I find to be less than user-friendly at times. PRE-BOARDING I stayed here the night before because it was close to the Port, seemed fun, reasonably priced, and fit my needs for something that would be both quiet at night and walkable to dining, shopping, the beach, and other amenities in SoBe: http://www.barshotel.com/ The service was excellent. The breakfast cooked to order, and the room (#8) very quiet and clean in a mini-bungalow of sorts overlooking the back courtyard. I enjoyed it. The setting is "suburban neighborhoody" not the constant spring-breaker noise and nonsense you'll find on Collins, etc., I would stay here again and recommend it. EMBARKATION: I took the Miami Shuttle from near the downtown Bayside Marketplace. It is free, but would not be suitable if you have mobility issues, or lots of luggage, as it is a steeply-stepped "trolley" (bus), and only stops "near" various lines, but not directly in front of all of them. So you may still have a little bit of walking to do. I did, but it was fine. Boarding the Jade was quick and easy around 1pm. SHIP: Overall, Jade is fine, but the Frankenstein-looking, bolted-on feel of the gated, premium-passengers-only Haven top decks have ruined its lines and give a very unwelcoming vibe to that back part of the ship. Some things also looked to be in need of repair. Missing light bulbs, painting, repairs going on on deck during sea days, etc. But overall, the ship was clean, well appointed and mostly well run. FOOD: Hit or miss. I had several very good (mostly Asian-themed) meals, and especially enjoyed the curry-pepper encrusted roast chicken. The bratwursts at the poolside BBQ were a nice touch too, ja! However it seems that NCL's (buffet) plan is often to focus on more food, but of diminished quality (mounds of french fries, cardboard-ish pizza, etc), and to give up on, or up-sell for just about everything else. Gone is the signature salmon tartare appetizer, and good luck finding salmon of any type unless you order it on the one night it seemed to be offered as an entree. The room service option is now also a pay-as-you go difficulty, rather than a nice, free and convenient amenity. The made-to-order omelettes, carvery, crepes, etc,. were all quite good. But you won't find a strawberry anywhere. Or cookies beyond generic choco-chip, etc. Bland and generic ruled the day. ENTERTAINMENT: The shows were exactly what you'd expect: comedian, dance, aerialist, couples-humor, 70's-80's rehash, repeat. Not bad, just entirely predictable if you have sailed on NCL anytime in the past 5 years. The casino minimum bets have also risen, but also seemed to be not as smoke-filled as those on other NCL boats, perhaps because more people now choose to avoid it? The few remaining TV channels have also been been dummed down to sales pitches and replays. Can I get a good movie please...? If I was aboard for more than one week (which many others seemed to be) this would be even more noticeable. The art auction staff were particularly knowledgeable and helpful in providing not only how to buy tips, but also educational lectures, videos and displays. EXCURSIONS: I took only one, via NCL to Kohunlich, which is great if you like Mayan ruins. It was a sometimes bumpy, two-hour-by-highway bus ride each way, but snacks and water are included and you can nap if you like. Along the way, our knowledgeable Mayan guide Daniel provided excellent background info. His tour of the ruins and our ability to climb on them and take photos with almost no one else around was great. What a cool site! Though for the price paid, I could easily do without the seemingly obligatory up-sell for the "customized, locally produced, artisanal amulets" and tip request. Too bad there was also nowhere to briefly stop along the way for lunch or more varied shopping options, but perhaps that's because people want to get back to the port a.s.a.p.? As we drove, it was also nice to be able to see the beautiful nearby lagoon and "blue hole" cenote out the bus window, but again without the opportunity to stop. Perhaps this might offer a potential location for a future drive-by for this otherwise very well run tour...? In Harvest Cay be sure to take the ferry ride (another $20) to Placencia on the mainland. Unlike the Disney-esque cruise-port, it is not generic, and offers 13 miles of beach and welcoming Belize-ans. The Tipsy Tuna staff was very friendly and welcoming (thank you Nancy and Dijon). Try the coconut-curry tacos for a taste treat. Various snorkeling and other beach / water-sports options were also on offer at the end of the pier or nearby. Key West was also fun, but required a (free) bus to and from the more distant Navy Yard pier. If you get a chance, check out the Hemingway Distillery, and it's signature Pilar rum. Or the Conch Republic Seafood Company / Conch Farm for good food, drinks, harbor views, souvenirs, and free wi-fi at the far end of Green Street. Ask for Scott if he's on the bar. His hospitality was exceptional and very appreciated! DRINKS: Most seemed overpriced for what you got. (nearly $9 for a Corona?) And in several locations the bar staff seemed overburdened with too many customers all at once, and no one available to help them. Training / or manpower issues...? For the prices paid, this should not happen. DISEMBARKATION: This was the worst ever. I was afraid for some of the older folks pulling along their luggage and sweating in the heat after we were all made to walk the entire length of the ship just to get INTO the very long, long, long line. Then we all walked back the entire length to the exit, only to find out that there were two additional access-control stations that COULD have been used but were, in-explicably, un-manned. I found this to be totally ridiculous, and felt it added insult to injury to what had been general indifference from many of the ships's management throughout the cruise. It was as if they decided to say: "Thanks, we got your money, now get out!" It was not a nice way to end a very underwhelming experience on NCL. Read Less
5 Helpful Votes
Sail Date: February 2019
Booked this cruise for a quick get away last minute. It seemed like a good deal when our travel agent showed us the perks. This was my first cruise with Norwegian, I have cruised with Celebrity in the past. The embarkation process was ... Read More
Booked this cruise for a quick get away last minute. It seemed like a good deal when our travel agent showed us the perks. This was my first cruise with Norwegian, I have cruised with Celebrity in the past. The embarkation process was chaotic. The gentleman checking us in was difficult to understand with his thick accent. We were early to board and went to the madness at the buffet. The cabin was small for a balcony but nice. The shower had a nice glass sliding door, but throughout the entire cruise there was no hot water. I had to take a cold shower, which was not enjoyable. Throughout the cruise we were plagued by a stuck latch on our door, we got stuck inside once. Finally at the end of the cruise when even a security guard couldn’t move the latch a carpenter procured some WD40 which helped free up the latch. When we sat on our balcony we were constantly plagued with cigarette smoke. We attempted to book our speciality dining on the second day of the cruise with a surly gentleman who told us everything was already booked, but managed to get us a 9:15 reservation on our last night, but did tell us we should keep checking back and we would get something. To make a long story short, we never got our extra night and forfeited part of our dining package. The line should tell passengers to book either on line early. BTW the web site stinks. The food for the most part was below par, with a rare good meal. The breakfast was always the same. One of my biggest gripes has to be that you had to,pay for water even if you had a beverage package. This is ridiculous! On deck no one approached us to ask us if we wanted anything to drink. The entertainment was good, a comedian that was actually funny, some acrobats. The games were the usual trivia etc. One place this cruise really shined was the shore excursions. All 4 were excellent and well worth the money. Would I cruise with Norwegian again, no way. Read Less
2 Helpful Votes
Sail Date: February 2019
OK, the exceptions, Some staff are awesome, our cabin steward and at least one member of the cruise director staff made our time on board worthwhile--truly exceptional, caring people. A few performances in the Elements show were ... Read More
OK, the exceptions, Some staff are awesome, our cabin steward and at least one member of the cruise director staff made our time on board worthwhile--truly exceptional, caring people. A few performances in the Elements show were outstanding. Disembarkation was easy. But.... This was my first Norwegian cruise, (6 priors on Princess and Celebrity). It will be my last. The food was so-so, buffet same almost every day as other reviewers have noted. And unlike newer ships, the buffet layout was very blah. No delight to be found here, more like a school cafeteria--line up and wait. Dining room for dinner entrees are not very inspired. Something called blueberry cheesecake arrived at dessert and was NOT cheesecake. It was a gel of some sort. A later mango cheesecake came closer to cheesecake. The cakes were better, but nothing meborable. The coffee cafe in the main lobby is OK, but unlike other cruises, no bakery items in the case.... just some chocolates (overpriced) to buy. Where are the croissants???--at the buffet. I ordered room service every morning to get pastries and coffee delivered. It was always on time. Drinks are weak, and incredibly overpriced. Even the juice served in the buffet is weak. Don't expect servers to come to you and take an order at a pool or the buffet dining areas. You'll be standing in line at a bar. And there aren't many bars! Many are staffed only at peak hours. Wait, wait, wait. If you order a drink package ($99 a day pp) expect to spend much of the cruise standing in a line. Bars are understaffed with unhappy, unresponsive servers. My cola-loving spouse ($9 cola package/day ) approved of the carbonation level, and was frequently refilled in the dining rooms. I don't even drink that much. 4 a day maybe. On the last day I asked pool bar staff for a piña colada. They weren't serving but offered a mango daq. I said OK, and was served frozen mango slush. No detectable alcohol. $12.95 plus 20% gratuity. Did I mention the phone calls to the cabin with voice mails left on the phone? From future cruise staff. Yes, you'll get spam phone calls selling you things! I'm not factoring in the toilet that didn't work the last two days. Fellow passengers probably flushed something they shouldn't have. Repairs outside my door (LOUD, GRINDING) could have happened on any ship. Norwegian cares about their rep, I guess. We were approached by an officer to tell her how things were going. I gave her the full story. Nothing wowed me, I complained about the drinks. She sent a note and some (average) chocolates on a plate to the cabin to thank me. Also received a phone call from someone saying they'll tell corporate about the weak and overpriced drinks. Fish and chips at the pub were greasy and lukewarm. Ports: Harvest Caye is also expensive, but one of the nicer looking fabri-ports. Weak drinks and long lines are the rule here too. But there are PLENTY of chairs at the beach if you choose. Get there early for poolside lounges. Mahahual at Costa Maya: Easy $8 taxi to town. Crazy Lobster on the beach: drinks ($7 margarita too large to finish!) and shrimp cocktail were good. Expect typical relentless vendors, but the usual warm welcome in Mexico. The port itself: Bigger than most, I avoided the captured dolphin show. Disembarkation was terrific. No waiting in dead dining rooms like other lines. You just leave the ship. And we were ready to leave. In the end, very little stood out, the ship feels small, and doesn't have the extra nooks and special places that allow a variety of experiences. So many kids for a mid-winter cruise. Maybe because it's a 5-day? It was a younger crowd than the 7-day sailings I've done. On a positive note, it was a more diverse cruise than other lines I've been on. Glad to see more people enjoying cruising. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

Find a Norwegian Jade Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise