Sail Date: February 2019
DH and I have enjoyed every cruise we’ve taken since our first in 2007, whether with family, friends or just by ourselves. Until this time, we’ve always wished the cruise could last longer, even after a 12-night sailing. Our first time ... Read More
DH and I have enjoyed every cruise we’ve taken since our first in 2007, whether with family, friends or just by ourselves. Until this time, we’ve always wished the cruise could last longer, even after a 12-night sailing. Our first time on NCL was several months ago with our six young adult kids (sons, niece and significant others). All of us had a fantastic time, so DH and I were really looking forward to this sailing. The ship was a nice size, laid out well and clean. The crew was friendly and hardworking, but there were fewer of them than needed. The officers were rarely seen, disorganized and generally seemed unconcerned with passenger comfort or convenience other than Haven guests. One big negative was a newly revised smoking policy that was unfair to both the smokers and those trying to maintain a healthy lifestyle at sea. The casino didn’t have any non-smoking areas that I found. Smoking was restricted to three small areas on open decks—forward decks 13 and 7, aft deck 7, all starboard. The walkers were forced to go between smokers at the narrowest part of deck 7!! For the record, I smoke but felt this was unfair to all passengers. Food was plentiful, but those who didn’t book specialty dining pre-cruise were out of luck unless in the Haven. Many, many unused tables on the three nights we ate in those restaurants because they were being held by Haven concierge according to a couple Haven guests. NCL purchased airport transfers and Customs clearance in Key West were both hot messes. Ship officers made the Customs process an absolute nightmare with a line that stretched twice the length of the ship!! In the hot sun. Will cruise again, but likely not with NCL. Read Less
Sail Date: February 2019
This was my first time sailing with Norwegian after three previous cruises on Royal Caribbean. Several friends wanted to go on a cruise, and someone picked this one, so we decided to give it a shot. We traveled with 5 other couples, and ... Read More
This was my first time sailing with Norwegian after three previous cruises on Royal Caribbean. Several friends wanted to go on a cruise, and someone picked this one, so we decided to give it a shot. We traveled with 5 other couples, and our Norwegian group person was very gung ho on up-selling and also lied and changed his story a few times to our friends on certain things. One of our friends called to book and he told them there were no more sail away rates left when they were still clearly listed on the website. I had the foresight to book the sail away rate online and then attach it to the group, I knew that if I called they would try to talk me into a higher rate with “free” options. At any rate, the embarkation process went smoothly despite several emails and text messages telling us to wait no until between noon and three to check in. I thought that was strange. 4 of us got there a little after 11 and there was no line. Some of out group came later and had to wait a bit. Our luggage came about 5pm so it was good that it made it before dinner. We reserved a table for our group of twelve each night in the main dining room. I would recommend reserving ahead of time, I know they have "freestyle" dining, but we saw a lot of people waiting for tables and heard that some people weren't able to get reservations once on the ship. I had a special dietary request for vegan and gluten free. They have a dedicated dietary needs person, Nashiya Ross and she was very knowledgeable and helpful. Except for some reason she thought that vegans don't eat seaweed, which is not true. Other than that, she was great. I was able to pre-order meals in the main dining room. They could work on their vegan menu a bit, but I made do. For example, their black beans contain dairy, which makes no sense at all. One night I thought I was getting a vegetarian burrito with black beans, but when it came, there were no black beans. I was told they have dairy so I couldn't have them. So I had no main protein for that meal. I had the option of ordering sauteed veggies and a baked sweet potato, which I did several nights. Also, once I got the hang of ordering, I was able to add chickpeas and tofu to meals. Overall, I was impressed with their attention to special dietary needs. One night we went to Jasmine, the included Asian restaurant and it was good. I ordered veggie sushi and it was good. Service in the dining rooms was pretty good, no complaints there. They did a good job of accommodating our large group. One of my big complaints were the smoky stairwells and the Bliss lounge was smoky. I believe the smoke came in the doors where all of the smokers hovered outside the doors and then it would come in when the doors opened. Yuck. The layout of the ship was odd. We only ate in the Garden Cafe a couple of times, it had a terrible layout. There were hardly any tables close to the buffet. We always ended up sitting way at the end by the Great Outdoors (which also had a small buffet, but not nearly as much stuff as the main buffet). I did like that they had the option of outdoor seating. If you are a tea drinker, I recommend bringing your own tea bags. They only have Lipton teas, which are not very good in my opinion. If you want better tea, you can pay $2 a cup at the Java Cafe where they have Tea Forte brand teas. The pools were very hard to find a chair near on sea days. Both days we ended up sitting two decks away on the top deck. It was ridiculous. I've seen people say that smaller ships are less crowded, but that certainly didn't seem to be the case on the Jade. Our room steward was fine. He wasn't very talkative, but did a good job attending to our room. He also made some fun towel animals. We had fun going to game shows in the Spinnaker lounge. That was probably my favorite entertainment. The shows in the Stardust Theater were pretty good. My favorite was the family night comedian. He was pretty funny. The adult night wasn't too terrible, but I really prefer more clean comedy. The illusionist and the acrobat people we're pretty good. The shows weren't on the scale of the ones on the bigger ships though. We went to Karaoke in the Bliss lounge a couple of nights and that was fun. Our first port stop was Harvest Caye, Belize. We decided to eat a late brunch and spend the afternoon in Harvest Caye since I read that the food and drinks aren’t included there. I thought about taking a ferry to Placencia, but then we decided to just go to the beach and pool. The beach was interesting, I think I read a lot of it is man made. The sand was more like crushed shells. It wasn’t crowded and we had a nice spot under an umbrella. It was a decent beach. We later went to the pool, which was pretty awesome compared to the tiny cramped pools and decks on the ship. It is a huge pool with two sides and a bridge going across. Very nice. The only drawback was that no food or drinks are included so that was a bummer. I paid $7 for a bottle of water. I should have brought one off of the ship. I would rather go to a private island where everything is included. Our stop in Costa Maya was fun, we just walked around the port, stopped in some shops and watched the local entertainment. They had some various people doing crazy things for tips. We also saw some dolphins on the way out which was neat. Grand Stirrup Caye was probably my favorite stop out of the four. We went later in the morning and didn’t have any issues getting a tender over the the island. I don’t really like having to take a tender and it would be nice to just have a pier, but it wasn’t too much hassle. It was nice that food and drinks were included. We enjoyed the buffet, I was happy to see several salads and some vegan options. I wanted to go to the taco stand, but discovered it was on the other end of where we were sitting. The beach was nice and we found a shady spot. We brought our snorkel gear and had fun snorkeling around. They have a “snorkel garden” with a few things sunk under the water to see. We saw some neat fish etc. Key West was quite the debacle, they started out with doing immigration inspections early in the morning. Some friends of ours who had excursions said they were in line for over an hour before it even moved. We waited and went later and the lines were still crazy long. The set up was terrible, the lines were outside in the sun too. We decided to wait even later to avoid the lines. When we finally got in line, we waited a while still. After getting through that mess, we then had to wait in line to get off of the boat. Since we were docked at a Navy pier, we had to take trolleys into Key West. We had to wait in line and then get a trolley. Half the day was gone by the time we actually made it to Key West. We enjoyed walking around and seeing some of the historic sites. We discovered a great gelato place. Debarkation was smooth. We carried off our own luggage so we could leave any time. We had a leisurely breakfast in the main dining room, then left around 9:30 am. The upside to the immigration inspection in Key West was that we didn’t have to go through customs in Miami. I was surprised at that, but it sure made for an easy debarkation. Overall decent cruise. I don’t know if I would sail Norwegian again, I might for the right deal. I certainly wouldn’t do a small ship again. Read Less
1 Helpful Vote
Sail Date: February 2019
THE SHIP WAS CLEAN AND EASY TO GET AROUND My cabin was nice on 8th floor had a nice stewart i don't ask for much just ice twice a day and fresh towels when needed this is my choice. And it was provided. LATITUDES LACKING IN ... Read More
THE SHIP WAS CLEAN AND EASY TO GET AROUND My cabin was nice on 8th floor had a nice stewart i don't ask for much just ice twice a day and fresh towels when needed this is my choice. And it was provided. LATITUDES LACKING IN SERVICE WITH THE LATITUDES PROGRAM ASK FOR NON ALCOHOLIC CHAMPAGNE WAS TOLD TO GO TO MAGNUMS TO GET IT EXCHANGE IT IS ONE OF THE PERKS THEY GIVE YOU WHEN YOU REACH GOLD GET IT (YOURSELF) DINNING The dining was good in all restaurants except the pub but i usely love going to o'sheehans but it was lacking in service i had to wait 30 min for nachos that i never got i just left. NOT TO TAKE AWAY FROM MY HOSTESS WHICH ALWAYS SETED ME QUICKLY AND MADE SURE I HAD MY MENU THE FRIES WHERE ALWAYS TASTING LIKE THEY JUST CAME OUT OF MICO WAVE So i get the fries from 12th frist and then come and have my wings for the day. SERVICE Service, hire and train more help it seem to me it was missing i was in buffet and i ask a staff member for a spoon and ask would you please get it for me because i did not want to leave my table i was told there over there i ask again and got the same answer. SOLO The cost was good no single supplement and new ship to me. The solo program was lacking. but was still happy to have a host it tends to bring others together he was good and very nice to meet. EMBARKATION I had a problem getting back on the ship in key west because i did not have id my fault but we were on naval base. no announcement did i hear that i need gov. Id to get back on so i waited for 2 hours with a group of 20 then i decided to call ncl home base and they came and got us i was told no one had been called before that by ship security and naval security told us that they had no one to send after us. No water was offered while we waited in 80 degree temps. Read Less
Sail Date: February 2019
Went with another family on this cruise. I have cruised many lines, this by far was the worst one I've been on. The door lock was broken, to start the trip out with it took 6 people about 3 hours to fix, change, re-program our cards ... Read More
Went with another family on this cruise. I have cruised many lines, this by far was the worst one I've been on. The door lock was broken, to start the trip out with it took 6 people about 3 hours to fix, change, re-program our cards etc. The lights in the room were out, one they did change, the other they did not. Our toilet did not work properly. 4 times we had to call and report. The WiFi is a hoax!! My husband who mind you is an engineer, follows directions and has his masters degree, used only 9 minutes of the time we had pre paid for. He turned wifi off on his iPhone and went the next day to use it and check email, and poof! GONE!! All 250 minutes!! They would not refund that money, they would not even put it towards another package! We had to pay! IF YOU DO NOT TYPE IN LOGOUT.COM in safari you will be logged in and the minutes you have paid for will be gone!!! The cruise director, Jackie, was more impressed with himself than anything else on the ship. He was an entertainer who I imagine felt the need to talk. He gave misdirections when we had to go through customs and got everyone screwed up and angry. It was a fiasco!! I wouldn't cruise with this crew ever again. Very unorganized and the crew seemed over worked and tired. I swear only a handful smiled!!! Read Less
Sail Date: February 2019
This was a casino offer cruise, I am so excited we were able to go on this cruise. It was simply amazing! The staff on this ship was excellent I had such a great time and was able to give Thank you cards to a few people. I loved the room ... Read More
This was a casino offer cruise, I am so excited we were able to go on this cruise. It was simply amazing! The staff on this ship was excellent I had such a great time and was able to give Thank you cards to a few people. I loved the room it was really spacious including the bathroom. Lots of storage for anything you would need to store. I really enjoyed the space above the pool, where you can take in the pool parties and enjoy an adult beverage. I also though bar city, was amazing. This is three lounges in a single space where you can enjoy evening music. There is something for everyone, whiskey and beer, martinis, and champagne and wine. The music can be heard from the upper level too. We had such a great time in that space. I ate at the main dining room most of the time, which was big and spacious. Very comfortable chairs. Otherwise I ate in the Garden Cafe, this is set up by stations which I think really helps the people flow. You can get omelettes at multiple areas. They also have the bat open in the garden cafe so I was able to get fresh squeezed veggie juice! I am also gluten free so I had to pre order and the staff did such a nice job working with me every time. For entertainment, my favorite was sitting in the Champagne and Wine Bar area with the piano or or guitar players, the seats were roomy and it was very relaxing. We also played some in the casino. I thought the casino looked a little dated, it wasn't worn or ugly, perhaps it was the mirror ceiling tiles. We spent some time by the pool as well, band played some of the afternoons too, it was a pleasant way to come back from the ports. This ship is such a hidden gem, I would sail on this ship anytime! We had such a great time. Read Less
Sail Date: February 2019
We choose this cruise to check off places to visit on our bucket list! it did not disappoint! We loved the jade! it was the perfect size and beautiful! loved spinnaker lounge! Harvest caye was our favorite port! loved our 2 wine ... Read More
We choose this cruise to check off places to visit on our bucket list! it did not disappoint! We loved the jade! it was the perfect size and beautiful! loved spinnaker lounge! Harvest caye was our favorite port! loved our 2 wine tasting classes! key west port well that is a place we must visit again!!! we met a lot of great passengers and no one seemed disappointed! The entertainment and music on the jade and in the ports was excellent! impressed by the wide range of music the musicians played! Norwegian jade cruise ship= awesome! Cruise director jacky tang = phenomenal! All crew & staff = absolutely grand! Food = superb! Ports = fantastic! Entertainment/ things to do = spectacular! Music = jamming! Overall = we had a great 7 day cruise and will go on another one - perhaps with the new friends also from iowa that we met! ❤️❤️❤️❤️❤️❤️❤️ Read Less
Sail Date: February 2019
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but ... Read More
I have done 2 cruises before this with Royal Caribbean. My expectations were higher because I paid a lot more money to travel on NCL. So many people told me they were top tier. I paid double than what I had previously paid for Royal but was excited for the increase in hospitality and the overall experience. I also booked a balcony room to find out what the whole hype was. Well, here's the run down: Port was Miami, Jade is an older ship that has received multiple paint jobs to cover her wrinkles. The staff were pleasant and meant well but I could tell they were weary of previous voyages. The room was just as small as a state room but had a balcony, the sliding door was broken and would not latch shut. This would prove to be one of my largest concerns and pains while trying to sleep at night when the door would rattle and open and close..... ALL night! The gym is very small and I know no one goes on a cruise to work out but I like to try and keep a little of the excess gains to a minimum. The Sports courts were outdated and the basket ball hoops where both bent beyond repair. The tennis net was ripped and torn and you had to jimmy rig it to set it up. With people trying to play soccer, basket ball and tennis on one court proved to be uneventful and usually arguments would occur within the 1st 10min of play. The buffet felt way to small as every morning we had to wait a good 6-8 min to find a seat. Game room never had cards and all games lacked certain pieces to actually play the game. Library was good with plenty of good books and magazines. The Professional Performers were sub par, but the Crew ship staff were terrible. Everything had to somehow end with a sexual innuendo or graphic crude humor. No originality and poor deliveries. The food was bland and hardly hit the spot. We went to the Sushi bar one night but it was not included, price was good and food was decent. The other specialty restaurants I heard were good but were booked out all week and the only other Specialty restaurant was the Jasmine and was a 1 come 1 serve and was over an hour wait. They did have one amazing desert that was the chocolate Midnight moose. Best ever. Our stops were: Costa Maya, Belize, Bahama's, and Key West. People, do your research on these actual stops. Belize was an island that was off of Belize, they trapped on the island and you couldn't get off. All the activities were restricted by NCL. You could only swim in a certain area, water was nasty and beaches were terrible. This was by far the worst experience of the entire trip. We paid $180 ea. for zip lining through the Jungle....? No, it was all generic crap you can go do anywhere in America. You didn't go through any jungle or vegetation. It is a huge monopoly to not get to experience any real authentic experience. Deeply disappointed. Costa Maya, need experience to see the old Mayan ruins. Bahama's same experience as Belize. Key west, sucked because they don't have an official port and you have to go through a naval yard to get in. How cruise ships are monopolizing the locations and excursions, do your homework folks. Make sure you are actually going to the destination and not an island that is owned by the cruise ships. They stink and are not authentic. They want you to spend all your money both on the ship and off. Very poor experience with NCL. Would not recommend or travel with them again. Read Less
Sail Date: February 2019
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a ... Read More
Overall this 7 day Western Caribbean cruise was fine. I love the free style dining. Most of the food was above average. The exception to that was the buffet and the 2 prime ribs I had in the dining rooms. The buffet was typical of a lot of buffets...….some food dried out, some food unidentifiable if not for the labeling and nasty people putting food in their mouths in line and then grabbing the ladle to put the next item on their plate. Also, I had prime rib in Alizar and at Cagney's and both were just not good. Oh well. The only other complaint, and this is a big one, was the ports of call. Please know that you are really not going to Belize, Mexico or the Bahamas. You are going to small islands owned (as far as I can tell) by the cruise lines. No one lives on these islands. They exist only to sell you tourist type stuff at hugely inflated prices. They are also jumping off places for your shore excursions. We booked snorkeling excursions at Harvest Caye and Costa Maya. The snorkeling at Harvest Caye was a big disappointment. Believe me, this snorkeling is not worth booking. The boat they take you out on is so crowded you are sitting hip to hip, shoulder to shoulder to the people you are sitting next to. The snorkeling itself is not good. You're not really on a reef. All you see is a lot of brown stuff and very few fish. That is the normal condition. Don't say I didn't warn you. O.K. .... a few positives ..... No mater where we dined, the dress code is casual. I loved that we didn't have to get all gussied up to eat. The crew for the most part were friendly or just indifferent (which is fine with me). I really can't recall coming in contact with a surly or rude employee. Also, the ship was kept pretty clean. I don't recall getting grossed out by any unsanitary conditions. Read Less
1 Helpful Vote
Sail Date: February 2019
My wife and I had a great time together but the cruise was disappointing. The best customer service was with Joanne from O'Sheehans and our room guy. We were never "WOWd". As a diamond member and a 1K member on ... Read More
My wife and I had a great time together but the cruise was disappointing. The best customer service was with Joanne from O'Sheehans and our room guy. We were never "WOWd". As a diamond member and a 1K member on "other" methods of travel I am aware that I am not not "status" on NCL and that is OK. Disembarkation was pretty smooth, no really issues there, and finding our room was a breeze. Our biggest issue was that other than our cabin Steward and one server (includes walking by SEVERAL cruise executives) no one seemed to care about you. There is no way to know if I walk by the Captain that he/she knows I'm a first timer or a frequent traveler. It costs NOTHING to smile or say "hello" to anyone you make eye contact with. For example on "formal night" my wife and I were dressed to the 9s and went to the casino. After waiting earlier in the day for 20min for a drink at the same bar I had to wait for 20 more minutes with NO ONE at the bar. After seeing the beverage captain "Monsur" at the casino bar I complained about the lack of a "customer service" factor to the guy spending hundreds of dollars in his casino. After I interrupted him with his coworkers his answer was to send a waitress to take my wife's order and mine for full price. Needless to say we cashed out with a good win still in the bank. At the end of the day, we were never "wow'd" by the simple and easy things. Customer service and making me feel like I am a guest rather than a customer is a big deal. The hotel director didn't give a hoot either after we complained. He tried to "buy us a drink" to help deal with our displeasure and told us literally... "go on a newer ship because that's where they pull the better staff." So if I want to be treated like a "guest" like Disney, I need to spend more money....? At the end of the day, I'd rather spend the money to get to the "Haven" just to to see if it matters. I paid for for the class and experience of Norwegian Cruise lines, and ended up with experience of a Carnival and/or Groupon Sales Cruise. Super easy fixes to a super disappointing experience. BTW the "general food" (to include the garden Cafe, MDR, & O'SHEEHANS) is bland and lack luster.) EVERYTHING (except the Teppanyaki restaurant) is not good . The exec chef does not seem too excited about the Gen population. I honestly had better cafeteria food 20 yrs ago. We did the gym on the mornings of Port and that was nice. Pretty empty and a good amount of options. The one show we attended was the illusionist and that was acceptable. Consider different cruises or cruise lines for a better experience. Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this cruise for the value & boarding from Miami where other family members were boarding. We were disappointed in various areas; the size of the bathroom was extremely small, even though we had a balcony, we found the cabin ... Read More
We chose this cruise for the value & boarding from Miami where other family members were boarding. We were disappointed in various areas; the size of the bathroom was extremely small, even though we had a balcony, we found the cabin to be small & uncomfortable. The frustration on day #1 of securing a restaurant reservation for the group (6 of us) - we were told by the restaurant reservations desk that EVERYTHING was booked for the week!! This was unacceptable; we had a coupon for two restaurants, but the rest of the group (4) did not, they were ready to pay and drink, so it did not make sense to us - worst of all, when we finally went to the restaurant on our own & were sit within 15 minutes of waiting, we noticed throughout the time we were there tables of 6 available!!?? & we were only able to get our reservation due to the excellent service provided from "Holly" at the Next Cruise, Latitudes Desk; thanks to her, we were able to use our second coupon at Cuccinas, due in large part to her attention (she sent a platter to my sister's cabin), we purchased $1,000 in Cruise Next....We are complainers & pretty much "roll with the punches", but it was my sister's birthday & we wanted to celebrate at one of the specialty restaurants so this was very disappointing... One last suggestion? MORE SITTING AREAS! We have been on many NCL ships - we found this to be by far the worst as far as this was concerned; DECK 7 had a few lounge chairs, which were quickly snapped up by readers...again, we found this unacceptable for those of us who wanted to "sit around and enjoy each other's company... Read Less
7 Helpful Votes
Sail Date: February 2019
This was my first cruise, so I was uncertain as what to expect. I've traveled to many all inclusive resorts, so was a little apprehensive at the thought of being on a ship for 5 days. I was NOT disappointed, and discovered that the ... Read More
This was my first cruise, so I was uncertain as what to expect. I've traveled to many all inclusive resorts, so was a little apprehensive at the thought of being on a ship for 5 days. I was NOT disappointed, and discovered that the two cannot be compared, because each has their charm! After reading some of the reviews from folks who were on the same trip as us, I must say how surprised I am with the negative reviews...were they actually on the same ship??? Embarkation day - The staff were smiling and happy and greeted us with enthusiasm! There was music and dancing and energy, what more could you ask for! The sail away party was awesome, Jacky Tang is a PHENOMENAL Cruise Director, and he made sure you were entertained! Alex, the Assistant Cruise Director was charming, sassy and all around spectacular as well. Day 1 - Key West - We did a lot of research before our trip, so we knew exactly what to do when we arrived. Getting off and back on the ship was simple and organized. I highly recommend Kermit's for key lime pie, and Sloppy Joes for their Conch Cakes and atmosphere. Day 2 - At Sea - weather was a little wet, but the cruise line has no control over that. The entertainment crew made sure you had LOTS to do! Day 3 - Harvest Caye, Belize - wow. We did the Mayan Ruin and Spice Farm tour. Our tour guides were incredible, funny and knowledgeable. I would definitely recommend this tour. Day 4 - Costa Maya, Mexico - there was so much to see at the port, we ended up renting a cabana for the day and just soaking it all in. The cabana cost $30USD, and with that you get a huge pot of guacamole, chips and 2 (non alcoholic) beverages. The pool has a swim up bar, and is alongside the ocean. There's music playing everywhere. We did do a bit of shopping...the locals are a little pushy, and not afraid to try and get you to go to their shops...we just smiled and said thank you and kept walking if we were not interested, and they left us alone for the most part. Day 5 - At Sea - what a wonderful way to wind down and enjoy the last full day on the ship. Entertainment Staff - cannot say enough fantastic things about Jacky and Alex, and their team. The comedian, Jay, was hilarious, we saw all 3 of his shows and were NOT disappointed. The illusionist, Lord Nil, was awesome - we thought his first 2 shows were hokey, however, the final performance on day 5 was SPECTACULAR! The dancers and singers were amazing as well. The ship was not smooth sailing, so for them to be able to dance and balance was very impressive...I was sober the entire trip and could not walk a straight line to save my life, so the fact that these performers were able to look amazing was awesome. The 80's trivia was hilarious, (with the exception of the VERY drunk woman who stripped and harassed a few people throughout the night, and her aggressive daughter who participated in the trivia, and may have cheated a bit...). Bingo was fun, general trivia games were fun...to sum it up...there is no shortage of things to do on this ship - if you're bored, that's on you. Food - HAPPY HAPPY WASHY WASHY! I'm a very picky eater, the food was amazing. The wait staff were attentive, professional, informative and polite. We found that they always went above and beyond to make sure our experience was fantastic. Hospitality staff - our room attendant was Aleandro - nothing short of phenomenal. Our room was made up and turned down beautifully every day, and the towel animals were beyond impressive. To sum it up - we were overwhelmed with how amazing everything was - we cannot stop talking about it! They pay attention to the little details, and that's what made this trip for us. We have nothing to complain about, at all - our needs were always met, the service was above expectation, and we will definitely be cruising with NCL again...we're already planning our second trip! Executive Staff - they were always visible throughout the ship and always engaged with everyone! Read Less
Sail Date: February 2019
Excellent time on the Jade. Second time since the dry dock upgrades. From the moment we stepped on to the moment we stepped off. Great time. Entertainment was very good. Comedian was fun for sure. But of course it was the adult ... Read More
Excellent time on the Jade. Second time since the dry dock upgrades. From the moment we stepped on to the moment we stepped off. Great time. Entertainment was very good. Comedian was fun for sure. But of course it was the adult version later in the night. They changed the menus and sides a bit in the upcharge restaurants which was nice from our last NCL cruise. Butler Leo - awesome. Bruno- concierge - awesome. Madonna cabin attendant- awesome. We never ate in the buffet or MDR. One night totally missed out as we drank a lot in key west and again on the ship so we missed dinner aka fell asleep. Cabin temp was so comfortable and NCL beds are by far the most comfortable anywhere. Only downfall would be that the casino was very stingy and left us out about $200. Not bad but we sort of like a few more wins to keep us going. Didn’t do any planned excursions but had fun at each port. I think at Harvest Caye there needs to be a Haven area and free drinks or drink coupons for drink package folks or suite/Haven guests. Or at least somewhere nice since we are there all day, first time on Harvest Caye and it was very nice. Pool was well designed plenty of chairs and beach area was nice too. Read Less
Sail Date: February 2019
We were treated like VIP’s where ever we were on the ship. Ship staff were always friendly and helpful. Raymond took great care of our cabin. We had a window and could see the stars at night. We attended a show with the illusionist and ... Read More
We were treated like VIP’s where ever we were on the ship. Ship staff were always friendly and helpful. Raymond took great care of our cabin. We had a window and could see the stars at night. We attended a show with the illusionist and another with aerialists. Superb! As for the shore excursions, we got off at each port and walked around. Unfortunately, the excursions we were interested in doing had an age limit of 60. No ATV’s for us. Be sure to read the fine print re: age before you purchase a package. Our attitude for getting on the cruise was “warm weather and sunshine” who cares where we go! We checked out renting a condo in Miami and Keywest and it was about the same to go on a cruise. The clincher was unlimited food and drink and have people spoil us for six days! Boarding the Jade out of Miami and having an excursion in Key West, was our main interest since we have not been there. On another note, the fitness center is state of the art. Great equipment. We found the best time to work out is 6 am and when the ship arrives at a port. Also, we found another walking track on the 7th floor. Very few people use the track since you have to weave your way around the shuffleboard and a few smokers....but it is much less crowded and bigger than the top floor track. If you are looking for deals in the shopping area of the ship, save your money. No Michael Kors, only Guess handbags. Not my style. There were winter scarves on sale for $10...no thank you, we have plenty! Read Less
Sail Date: February 2019
I was aboard the Jade for a 6 day sailing last week (Feb 2019) I frequently cruise with NCL and I love their staff and all the amenities NCL offers On my recent cruise however the word DISAPPOINTMENT doesnt even begin to describe my ... Read More
I was aboard the Jade for a 6 day sailing last week (Feb 2019) I frequently cruise with NCL and I love their staff and all the amenities NCL offers On my recent cruise however the word DISAPPOINTMENT doesnt even begin to describe my emotion. My cabin was VERY well kept and clean. I found it very charming compared to the super vessels I have been on. Dining in the specialty restaurants is always wonderful and never disappoints. The shows which highlighted the acrobatics of 2 wonderful performers was outstanding. Service on NCL also is top notch. I love the fact that corporate WANTs staff to engage with guests. Two of my favorite staff membes were my cabin steward and a server in the Atrium Now for the not so great-----I was Extremely disappointed with the solo program. Our solo coordinator was given NO support by cruise director. The cruise director was present on the first sea day when I addressed the solo program and he did NOTHING to improve things. The solo coordinator was charming and tried very hard but with no suppport was unable to produce the type of solo program I am used to. I was shocked at cruise director's's disinterest in light of my wonderful prior experiences with solo get togethers on other ships. NCL was the pioneer and IS the leader in recognizing that solo travelers are one of the fastest growing demographics in the travel industry; one would not know this however from the Jade program. I HOPE with a new staff member who just came from the Breakaway coming aboard things will change for the better. I know one solo who told me she will not sail NCL again because of her dissappointment with the lack of activities, inabaility to book shows or dinners, etc for the solos. The fault lies with cruise director and NOT the solo coordinator Read Less
Sail Date: February 2019
we chose NCL as it had open dining and it holds smaller crowds.. we were pleasantly suprised by the ease of boarding, dining and other aspects of the ship. It presents well and we were very pleased with our room and all aspects of the ... Read More
we chose NCL as it had open dining and it holds smaller crowds.. we were pleasantly suprised by the ease of boarding, dining and other aspects of the ship. It presents well and we were very pleased with our room and all aspects of the ship. Entertainment was what i expected some good some not so good but overall we were well entertained as the cruise director "Jacky" was very entertaining. We found ourselves looking to see what he was hosting next and tried to make those shows. Food was excellent.. we upgraded our food package BUT I wouldn't waste that money again as the included options were great. All Ports were also great with plenty to see and do. Anyone who hasn't been on a cruise i would recommend.. I was very skeptical about a cruise(i LOVE boats) i was just concerned about that big of boat but after about 2 hours i was ready to go.. Read Less
1 Helpful Vote
Sail Date: February 2019
I was looking for a fun, reasonably-priced winter getaway. I got it, but also felt like the service, quality and value, which are all usually quite good on NCL, had slipped badly in some cases. Sadly, the profit-at-all-costs ... Read More
I was looking for a fun, reasonably-priced winter getaway. I got it, but also felt like the service, quality and value, which are all usually quite good on NCL, had slipped badly in some cases. Sadly, the profit-at-all-costs "nickel and diming to death" mentality on NCL continues. Details below. BOOKING: My travel agent warned me that it was last minute, and so room selection would be "luck of the draw" for an inside cabin which I prefer. I got lucky with 9523, forward, on the port side. Completing the forms and filling out the necessary documents via my agent was much easier than via NCL.com, which I find to be less than user-friendly at times. PRE-BOARDING I stayed here the night before because it was close to the Port, seemed fun, reasonably priced, and fit my needs for something that would be both quiet at night and walkable to dining, shopping, the beach, and other amenities in SoBe: http://www.barshotel.com/ The service was excellent. The breakfast cooked to order, and the room (#8) very quiet and clean in a mini-bungalow of sorts overlooking the back courtyard. I enjoyed it. The setting is "suburban neighborhoody" not the constant spring-breaker noise and nonsense you'll find on Collins, etc., I would stay here again and recommend it. EMBARKATION: I took the Miami Shuttle from near the downtown Bayside Marketplace. It is free, but would not be suitable if you have mobility issues, or lots of luggage, as it is a steeply-stepped "trolley" (bus), and only stops "near" various lines, but not directly in front of all of them. So you may still have a little bit of walking to do. I did, but it was fine. Boarding the Jade was quick and easy around 1pm. SHIP: Overall, Jade is fine, but the Frankenstein-looking, bolted-on feel of the gated, premium-passengers-only Haven top decks have ruined its lines and give a very unwelcoming vibe to that back part of the ship. Some things also looked to be in need of repair. Missing light bulbs, painting, repairs going on on deck during sea days, etc. But overall, the ship was clean, well appointed and mostly well run. FOOD: Hit or miss. I had several very good (mostly Asian-themed) meals, and especially enjoyed the curry-pepper encrusted roast chicken. The bratwursts at the poolside BBQ were a nice touch too, ja! However it seems that NCL's (buffet) plan is often to focus on more food, but of diminished quality (mounds of french fries, cardboard-ish pizza, etc), and to give up on, or up-sell for just about everything else. Gone is the signature salmon tartare appetizer, and good luck finding salmon of any type unless you order it on the one night it seemed to be offered as an entree. The room service option is now also a pay-as-you go difficulty, rather than a nice, free and convenient amenity. The made-to-order omelettes, carvery, crepes, etc,. were all quite good. But you won't find a strawberry anywhere. Or cookies beyond generic choco-chip, etc. Bland and generic ruled the day. ENTERTAINMENT: The shows were exactly what you'd expect: comedian, dance, aerialist, couples-humor, 70's-80's rehash, repeat. Not bad, just entirely predictable if you have sailed on NCL anytime in the past 5 years. The casino minimum bets have also risen, but also seemed to be not as smoke-filled as those on other NCL boats, perhaps because more people now choose to avoid it? The few remaining TV channels have also been been dummed down to sales pitches and replays. Can I get a good movie please...? If I was aboard for more than one week (which many others seemed to be) this would be even more noticeable. The art auction staff were particularly knowledgeable and helpful in providing not only how to buy tips, but also educational lectures, videos and displays. EXCURSIONS: I took only one, via NCL to Kohunlich, which is great if you like Mayan ruins. It was a sometimes bumpy, two-hour-by-highway bus ride each way, but snacks and water are included and you can nap if you like. Along the way, our knowledgeable Mayan guide Daniel provided excellent background info. His tour of the ruins and our ability to climb on them and take photos with almost no one else around was great. What a cool site! Though for the price paid, I could easily do without the seemingly obligatory up-sell for the "customized, locally produced, artisanal amulets" and tip request. Too bad there was also nowhere to briefly stop along the way for lunch or more varied shopping options, but perhaps that's because people want to get back to the port a.s.a.p.? As we drove, it was also nice to be able to see the beautiful nearby lagoon and "blue hole" cenote out the bus window, but again without the opportunity to stop. Perhaps this might offer a potential location for a future drive-by for this otherwise very well run tour...? In Harvest Cay be sure to take the ferry ride (another $20) to Placencia on the mainland. Unlike the Disney-esque cruise-port, it is not generic, and offers 13 miles of beach and welcoming Belize-ans. The Tipsy Tuna staff was very friendly and welcoming (thank you Nancy and Dijon). Try the coconut-curry tacos for a taste treat. Various snorkeling and other beach / water-sports options were also on offer at the end of the pier or nearby. Key West was also fun, but required a (free) bus to and from the more distant Navy Yard pier. If you get a chance, check out the Hemingway Distillery, and it's signature Pilar rum. Or the Conch Republic Seafood Company / Conch Farm for good food, drinks, harbor views, souvenirs, and free wi-fi at the far end of Green Street. Ask for Scott if he's on the bar. His hospitality was exceptional and very appreciated! DRINKS: Most seemed overpriced for what you got. (nearly $9 for a Corona?) And in several locations the bar staff seemed overburdened with too many customers all at once, and no one available to help them. Training / or manpower issues...? For the prices paid, this should not happen. DISEMBARKATION: This was the worst ever. I was afraid for some of the older folks pulling along their luggage and sweating in the heat after we were all made to walk the entire length of the ship just to get INTO the very long, long, long line. Then we all walked back the entire length to the exit, only to find out that there were two additional access-control stations that COULD have been used but were, in-explicably, un-manned. I found this to be totally ridiculous, and felt it added insult to injury to what had been general indifference from many of the ships's management throughout the cruise. It was as if they decided to say: "Thanks, we got your money, now get out!" It was not a nice way to end a very underwhelming experience on NCL. Read Less
Sail Date: February 2019
Fun time on the NCL Jade. Embarking and Disembarking is a dream at the Miami Terminal. 15 minutes from arriving to eating in the buffet! Not overcrowded like other larger ships, not a lot of smaller children - mostly mid-aged adults. ... Read More
Fun time on the NCL Jade. Embarking and Disembarking is a dream at the Miami Terminal. 15 minutes from arriving to eating in the buffet! Not overcrowded like other larger ships, not a lot of smaller children - mostly mid-aged adults. Entertainment was solid, singers/dancers and pool side band were awesome. Two pools and 4 hot tubs mid ship, chairs are hard to get but lots of space to sit on the pool edges. The Elements show is a must see, adnd Dance off and Newly wed games are hilarious, cruise director Jackie was crazy funny! Meals were good, hand washing people were so friendly! Staff and crew were friendly and helpful, stateroom attendant Nick was really good. Did three ports, Key West, Harvest Caye and Costa Maya. All three were good but Harvest Caye was a show stopper - beautiful - very clean - very nicely laid out - easy covered walk to the ship. Just my wife and traveled - no kids, our 17th cruise but first time with NCL and would definitely recommend the Jade! Read Less
1 Helpful Vote
Sail Date: February 2019
We went on this cruise with a local group that are friends with my daughter & her husband. Our 2 year old granddaughter was also on this cruise and my husband & I went to help split the babysitting duty with her parents. We had ... Read More
We went on this cruise with a local group that are friends with my daughter & her husband. Our 2 year old granddaughter was also on this cruise and my husband & I went to help split the babysitting duty with her parents. We had booked the 2 bedroom family suite because it would accommodate 5 people. It came as a complete and very pleasant surprise at the port when we received priority treatment because we had booked a suite. We were ushered onto the ship at embarkation and off the ship at every port of call by our concierge. This meant we skipped the long lines of people waiting to do the same. There were restaurants available to suite guests at breakfast and lunch as opposed to the giant buffets that most passengers ate at. I want to clarify that the food at the buffets were just as good as the restaurant menus, but if you are a person that likes a quiet meal that didn't happen at the main buffet. We had a butler that checked with us several times a day to see if we required anything and every afternoon he brought us snacks. The service was excellent and the staff very friendly. They remembered our names and made us feel like family. There were constant activities taking place on board in different areas on the ship. You could find something to suit everyone's interests. The night time shows in the Theater were very well done, but The Elementz show was outstanding. The shore excursions we had were all booked by Norwegian. The excursions were organized and the ports were clean and safe. Our granddaughter got to ride a trolley & glass bottom boat in Key West, go to the beach in Belize, and swim with the dolphins and visit the Aviary in Mexico with us. It was a great time and we have plenty of pictures to prove it. Read Less
5 Helpful Votes
Sail Date: February 2019
Booked this cruise for a quick get away last minute. It seemed like a good deal when our travel agent showed us the perks. This was my first cruise with Norwegian, I have cruised with Celebrity in the past. The embarkation process was ... Read More
Booked this cruise for a quick get away last minute. It seemed like a good deal when our travel agent showed us the perks. This was my first cruise with Norwegian, I have cruised with Celebrity in the past. The embarkation process was chaotic. The gentleman checking us in was difficult to understand with his thick accent. We were early to board and went to the madness at the buffet. The cabin was small for a balcony but nice. The shower had a nice glass sliding door, but throughout the entire cruise there was no hot water. I had to take a cold shower, which was not enjoyable. Throughout the cruise we were plagued by a stuck latch on our door, we got stuck inside once. Finally at the end of the cruise when even a security guard couldn’t move the latch a carpenter procured some WD40 which helped free up the latch. When we sat on our balcony we were constantly plagued with cigarette smoke. We attempted to book our speciality dining on the second day of the cruise with a surly gentleman who told us everything was already booked, but managed to get us a 9:15 reservation on our last night, but did tell us we should keep checking back and we would get something. To make a long story short, we never got our extra night and forfeited part of our dining package. The line should tell passengers to book either on line early. BTW the web site stinks. The food for the most part was below par, with a rare good meal. The breakfast was always the same. One of my biggest gripes has to be that you had to,pay for water even if you had a beverage package. This is ridiculous! On deck no one approached us to ask us if we wanted anything to drink. The entertainment was good, a comedian that was actually funny, some acrobats. The games were the usual trivia etc. One place this cruise really shined was the shore excursions. All 4 were excellent and well worth the money. Would I cruise with Norwegian again, no way. Read Less
Sail Date: February 2019
This was our tenth wedding anniversary criuse, and we are not youngsters. Everything was fantastic. We originally boarded on Feb. 6th and did back2back ending on the 17th. First leg we were upgraded(by bid) to a forward balcony cabin ... Read More
This was our tenth wedding anniversary criuse, and we are not youngsters. Everything was fantastic. We originally boarded on Feb. 6th and did back2back ending on the 17th. First leg we were upgraded(by bid) to a forward balcony cabin and on the 2nd leg to an aft balcony (also by bid.) Wow, what more could we ask for, celebrating anniversary(Feb, 12th) and Valentine's Day in such a great cabin. Staff was unbelievable. Kudos to Samantha (Reservations-Moderno,) Emmelinda (Maitre'd, Grand Pacific, Moderno, Cagneys's,) Isadora (staff Columbian Emeralds,) Saroop (Maitre'd Gran Pacific,) the staff at the Park West art gallery were all so wonderful. Our cabins were beautiful, we may have a hard time going back to Ocean View, and the stewards were great. Dinner at Cagney's can't be beat, and don't miss the mushroom soup at Le Bistro. Moderno is always fun and the Grand Pacific is a lovely main dining room. We took the "Old Town Trolley" tour in Key West and it was quite nice. Love the shopping village in Costa Maya, first time we visited there was't much to do (tour to Chaccoben is marvelous) now it is a very nice walk-about place. Didn't go to Harvest Cay-neede a nit of pool time. Wonderful cruise-yes you should go. Read Less
Sail Date: February 2019
I am so disappointed in my first Norwegian cruise experience. My husband and I (and 2 other couples) set sail out of Miami on the Norwegian Jade (feb 11, 2019) We have cruised Royal Caribbean multiple times and done one carnival cruise. ... Read More
I am so disappointed in my first Norwegian cruise experience. My husband and I (and 2 other couples) set sail out of Miami on the Norwegian Jade (feb 11, 2019) We have cruised Royal Caribbean multiple times and done one carnival cruise. I will never do a Norwegian Cruise again. Not even if I won it! The main issue with this cruise was customer service. No one even attempted to fake a smile except the check in staff at the port BEFORE getting onto the boat, the sweet hand washing lady out front of the garden café (wakey wakey eggs and bakey, washy washy) lol, and the spa staff. That's it! literally no one else. I'll address this more as I go on. Getting onto the boat was the smoothest process. quick. easy. and like I said before the staff was friendly at this point. But as soon as we got on board everything went wrong. I thought the ship was nice and cabin size was average. at around 6pm we had most of our luggage and finished unpacking but by 7:00 we were still missing a suitcase and we wanted to get dressed and go to dinner but didn't have our things. I flagged down a random attendant who told us all the luggage was handed out and that I probably had something I shouldn't have had in my bag. excuse me? so I went to the front desk and they said the same thing! accused me of putting something in my bag and took me to the unclaimed baggage area where my luggage still could not be found, so I was told that it was probably just delivered to another floor and we should just wait that someone would turn it in. after 3 trips to the desk it showed up at almost 9pm after I had already borrowed shower stuff from my friends. In the mean time, our room lights would not turn on. and when a staff member just happened to walk by she showed me that the switch had to be turned off on off on and punched just right to come on, lol. the safe didn't work at all and couldn't be fixed and no one came to even look at it for hours after we called. The stateroom attendant kept our room made up but I only saw her twice in passing. She didn't know our names or ask if we needed anything. I had to leave her notes repeatedly to ask her to replenish the water bottles. Our first stop was to Key West which was as expected (i've been 3 or 4 times). Next to Harvest Caye which is Norwegians private island. BE AWARE that it is NOT INCLUDED. so no free food, no free drinks. you had to pay for it all. the pool was nice but I didn't take a cruise to go to a pool on an island! the ocean didn't even look like the Caribbean. the beach looked very man made. almost like the shore of the river in my home town but clearer. absolutely not what I was expecting for this stop, but I'm going to take responsibility for that since I didn't research it much. I like surprises! good ones anyway. last stop was Costa Maya. we took a cab to Yaya beach club (7 min drive) where we snorkeled with a business called Dr. Dive. John was our snorkel guide and he was amazing. we felt safe in that area. we saw hundreds of colorful fish and star fish and coral and sponges and eels, and sea turtles!. This day was incredibly fun and beautiful and everything you could want for a relaxing day at the beach. after we got back on the boat from the Costa Maya we were greeted by the most god awful smell in our stateroom. a mixture of sewage and vomit that turned out to be coming from the air vent. We couldn't stand to be in the room and sat out in the hallway for over an hour with 6 of our stateroom neighbors who also couldn't stand the smell, all while I thought it was being investigated. A staff member eventually came by and sprayed air freshener and said that hopefully in would get better when the ship started moving again. I cannot make this up. around 8pm there was a follow-up CALL asking if the smell was still there, which thankfully it was not and had been replaced by a much more tolerable smoky/burning smell. there was a knock at the door at 9pm with a 15 dollar bottle of red wine that i don't drink. it was handed to my husband and she just shut the door behind her. No, I'm sorry this happened to you? no, oh is wine ok? is there anything else I can do for you instead? . I guess it still counts as effort though right? now, on to the pool deck.....it was nice. 2 average sized pools that weren't too crowded. one which was adult only, but Just be aware that they do not have enough lounge chairs around the pool or top deck for half the people on the cruise and some days we had to stand around till someone left. The biggest disappointment here was the bar staff. No one came around to the upper deck to ask if you wanted a drink EVER! people formed a line to the bar! a line!! and on the 2 at sea days we had to wait 20 minutes in line to order a drink because there were only 2 bartenders up there both days. My friends and I are in our 30's and although I wouldn't describe us as the young crowd Id say we were amongst the youngest on the ship. the music around the pool definitely reflected that and there were only a handful of times where I wanted to get up and dance..this goes for the night club DJ CeeJay as well. if your idea of dancing includes a Taylor swift remix then by all means sign right up for this cruise. Maybe the boat was understaffed? because like I mentioned earlier no bar staff came to the upper pool deck ever and rarely to the trivia or at the shows. and when they did they did not ask you if you needed anything. they just didn't make eye contact and walked around with napkins and empty trays until you flagged them down and asked them. it felt like I was burdening them the whole time! also be aware the bars at the trivia areas don't open till 4! so you would have to order your drink somewhere else and carry it across the boat. when you pay for the unlimited drink package and cant actually use it its very frustrating. lastly, the food. to quote one of my friends, "man I would kill for some McDonalds and a dr pepper right now." (there's only Pepsi products) The buffet at the Garden Cafe (we ate here for breakfast and lunch) was really good. for dinner we ate mostly at the Grand Pacific and Alizar (they share a menu) and although the appetizers and soups were delicious the main courses fell short. comparable to lean cuisine. I heard the specialty restaurants were really good so I would recommend doing those! I did eat sushi one night and it was the best sushi I've ever had! but other than that I couldn't believe the taste. no one greeted us. every night it was "are you ready to order" and this was not by the same server. each one was the same. they never smiled. you had to ask for a bartender to bring you a drink, no one just automatically asked. when you didn't eat something they just removed it and didn't ask if you wanted something else. getting off the boat was a little bit of a hassle but hardly worth mentioning. the walk off time of 7:30 turned into about 8:30 since apparently everyone else also had this in mind and the line to get off was wrapped all the way around the boat. Regardless of all this, if anyone had of just said I'm so sorry, what can we do to help?, do you need a drink? is there anything we can do to make your stay more comfortable? I see you didn't eat your salad, can I get you something else? hows your cruise going? how's your day? I'm here to help or anything like that it would have been so much more tolerable. heck I think if people had of just smiled at me I would have let it all go!!! Read Less
1 Helpful Vote
Sail Date: February 2019
We are first time NCL cruisers. I had been on Royal Caribbean and Disney before and I’ve taken a total of about four cruises. Our experience on embarkation was swift and painless. We were on the ship before we knew it. The energy ... Read More
We are first time NCL cruisers. I had been on Royal Caribbean and Disney before and I’ve taken a total of about four cruises. Our experience on embarkation was swift and painless. We were on the ship before we knew it. The energy The entertainment on the ship was amazing I was not disappointed in any of the shows we attended. Everyone that we met on the crew was amazing. Jackie, the cruise director and Jeffy made us feel welcome and part of the NCL family. Shout out to Fiona too. The dining room staff was amazing and attentive. We did the thermal suite spa package and it was the best money we spent on the cruise. Relaxing atmosphere and everything was clean and well-kept . Dining Room food was good , just didn’t knock my socks off good. We did the Teppenyaki and that was the best meal we had on th cruise. I love that style of restaurants so I’ve been to many and the one on the Jade is one of the best I’ve been to. The Champagne Art Shows was also sonwthing we enjoyed. The staff were so knowledgeable and professional. Only real complaint was that th food on our excursion to the ruins was not adequate (Ham and cheese on white bread and a bottle of water) and we were credited for a portion of the excursion price. We did the sale The Way package for a balcony and was placed in a mid ship on the 10th deck. I could not of been happier with our room. We had a full balcony and our room attendant was amazing. I celebrated a birthday on this cruise and between the bottle of champagne I got a the auction, the cake a Teppanyaki, and the chocolate covered strawberries in my room when we returned back from an excursion. It was amazing. I am looking forward to my next NCL cruise Read Less
Sail Date: February 2019
My friend chose this ship because she already experienced it. I enjoyed the room we had with a balcony. We were in room number 11580. You couldn't here the next person in their room, unless we were on the balcony. Only thing I ... Read More
My friend chose this ship because she already experienced it. I enjoyed the room we had with a balcony. We were in room number 11580. You couldn't here the next person in their room, unless we were on the balcony. Only thing I dislike, poor choose in seafood. There was no snow crab legs. In the "Pacific Cafe" the shrimp burger was not tasty. I ate it any way. I appreciated Will, the Criuse Manager, for being my interepter to help me in finding where I could get seafood on the ship. I celebrated my 61st birthday with my two friends. It was the best decision we came up with this year. Another thing on this ship, the entertainment of the couples game show was HILARIOUS! I enjoyed watching this show. The creator of this game show needed to be promoted and given a bonus. Again, I truely enjoyed it! Read Less
3 Helpful Votes
Sail Date: February 2019
This is a review of the NCL Jade 5 night cruise out of Miami. This cruise was a Christmas gift for my wife - our first cruise without the children. When booking, I envisioned a short relaxing vacation to get away from the cold of the ... Read More
This is a review of the NCL Jade 5 night cruise out of Miami. This cruise was a Christmas gift for my wife - our first cruise without the children. When booking, I envisioned a short relaxing vacation to get away from the cold of the Northwest. To that extent, the cruise was a success. As we had previously sailed on Disney and RCCL, I was looking forward to trying out another line. What got me to choose NCL was a good price and a lot of reviews touting the quality of the food (which is highly important to me). We flew into Ft Lauderdale the day before departure and took an Uber to Miami (Southwest doesn't fly into Miami International). The Uber cost ~$40 and was super simple. Just grabbed the bags, walked out to the ride share curb, and ordered up a ride. We stayed at the Hyatt Regency Miami which is about 2 miles to the Port of Miami. Downtown Miami was what you'd expect from a major city - lots of concrete and tall buildings. The most memorable thing about Miami was the traffic. I've never in my life heard so many horns being honked. It's like they have their own language/communication system consisting of just the horn (and a few hand gestures) :) We ordered another Uber in the morning to get over to the port (~$6) and arrived at around 10:15. The check in process was extremely quick which I'm guessing is from the early arrival time. Security was quick - metal detectors & routine stuff. We waited in line for maybe five minutes to get to the counter. Showed the agent our boarding docs, got our freestyle cards, and was assigned boarding group 2. Then up to the terminal to wait for boarding. I checked the time when we completed the process and it was 10:29 (yup, from curb to terminal waiting area was a whopping 14 minutes). We expected to be waiting until 12:00 to board, but the ship was ready early and we were onboard at 11:30. I couldn't be happier about the process. Once on board we headed to O'Sheehan's on deck 8. We were seated promptly and the service was good. We tried the fish-n-chips and the Shephard's Pie. The Shephard's Pie was tasty. The fish was greasy/soggy - While the taste wasn't too bad, it was very much standard school cafeteria fare, not even as good as a chain restaurant. After lunch we wandered around the ship a bit. Overall it was very nice. Everything was easily accessible and laid out well for a smaller ship. What did stand out was the lack of recreation options. There's a multi-purpose basketball/tennis court on Deck 13, but that's it other than the pool area. On that note, I'm glad my kids weren't with us, because this ship is not made with active teens/tweens in mind. Not a huge factor in this review, because I didn't select this cruise for that (just a heads up if you were thinking about bringing the kids). The staterooms opened up around 1:00 and we headed to ours. We were in cabin 11604 which is a mini-suite. To me, this "mini-suite" was comparable to the standard balcony cabins on Disney/RCCL. The room was nice enough - 2 double beds pushed together, a sleeper sofa, flat screen tv, coffee maker, and refrigerator/mini-bar. (Note: I left a note for the room attendant to empty the mini-bar so I could use the refrigerator. Instead of removing the items from the cabin, he just moved them to other shelves and under the desk area -- I guess I'll need to be more specific in the future, ie please remove from the room). Bathroom was nice with a full tub/shower and separate toilet area. I did find it weird to have a separate toilet area with a see through glass door? Kinda defeats the purpose in my mind. Overall the room was very quiet. The deck plan shows an open area on deck 12 above this room which I believe is a galley area. One night I think I heard a heavy cart being rolled somewhere - lasted all of 2 minutes and then silence again. Here's a huge thing to note - this ship is small and as I mentioned, there's not a lot of outdoor space. Finding a lounge chair near the pool or upper deck was dang near impossible unless you wanted to wake up a 0-dark thirty and reserve one all day! But - the balcony was a God-send and we spent a lot of time on it. I mention this because on the bigger ships I've been on, while I might not get prime seating near the pool, I've never been unable to find somewhere to sit outside - which was often the case on this ship -especially on the sea days! You've been warned! Food: We tried the Atrium, Grand Pacific, O'Sheehan's, the Garden Cafe (buffet) and the Outdoor cafe - we didn't eat at any of the specialty restaurants. The Atrium and the Grand Pacific share the same menu each night. The Atrium is the casual restaurant and the Grand Pacific is more dress up. To be honest though, the dress code at the Grand Pacific is a low bar to overcome - if you have long pants, you're in (and they do enforce that). You're supposed to have a collared shirt as well, but I saw many a t-shirt as well as numerous flip flops so shoes don't seem to be required. Overall, I liked the Grand Pacific better for the atmosphere. Food was good in the main dining rooms with a decent selection. Nothing over the top - no seafood nights, or anything special, just okay food. The buffet on the other hand was disappointing. Breakfast was blah and so was lunch and dinner. I found most of what I ate at lunch/dinner to be overcooked and under flavored. I was also underwhelmed by the variety. Ports: Harvest Caye - was a fun beach day. I would have liked to see some ocean inflatables to play on, but not having them was fine. Plenty of loungers and umbrellas - no reason to rent a cabana. People were enjoying the zip lines and there was an area to rent paddle boards etc. The pool was nice and had a swim up bar. Just an all around relaxing beach day. Costa Maya - We booked a tour to the Chochaben ruins through Native Choice travel for $110. Note: The EXACT same tour through NCL was $99 each - save your money! That was a great tour and very educational. Our host, Fabiola, was very knowledgeable about the history of the area and quite fluent in English. The trip was about 4hrs with a 45 minute drive to and from. Our group had 12 people which allowed us to ask questions and was very relaxed. When the cruise tours of 30 plus people showed up, I was even happier that I booked this on my own. After the tour, we walked around the port area. It's your typical Caribbean port - if you've seen one, you've seen them all. There was a taco stand near the Port entrance that's authentic and worth the visit. $3 for a beef or chicken taco - yummy. Entertainment: Prior to booking, I checked to see what the entertainment on board would be. I was super excited about the Blazin Boots country music show. Alas, it was replaced by an on-board production show... :( The local talent was okay and they put on a decent show, but it was not professional tier in my opinion. The comedy show was decent. The aerial rope show was quasi erotica and probably not a good choice for kids. They were exceptional athletes though - so I would recommend it just for that. The Cruise Director, Jackie Tran (nope, I didn't make that up), was a little hokey. Overall, the entertainment was subpar when compared to Disney and RCCL. Service: The crew lacked energy and excitement. I'm used to happy faces and engaging staff, but that is not the norm on the Jade. Most just seemed to "be there". Not happy, not sad, just there. Obviously, there were exceptions - Maria and Maria in the Grand Pacific were fun to talk to and joke with, and a bartender at the coffee shop was upbeat, but other than those three, I couldn't name a single person. I never met our room steward - he was a ghost. Overall: Overall I'd rate the entire experience at three stars. It wasn't bad, it was a good value, and I got what I paid for. It just wasn't memorable. As I cruise more, this particular vacation will not stand out in any way. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 4.2
Dining 4.0 3.8
Entertainment 5.0 3.8
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.8
Family 4.0 3.8
Shore Excursion 4.0 3.5
Enrichment 3.0 3.3
Service 5.0 4.0
Value For Money 4.0 3.8
Rates 4.0 3.9

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