Sail Date: April 2019
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With ... Read More
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With the storms that hit on the Saturday after we disembarked, you could feel the waves hitting the ship so hard you could hardly walk through all areas of the ship. Waves hit the 13th floor deck of the 14 deck ship. The swimming pools on the ship were closed the majority of the cruise with only 2 or 3 days availability throughout the 11 day, 10 night cruise. It was the absolute worst date to pick as children were on spring break from school. Constant running up and down the ship, no parental supervision, and non-stop children screaming and crying in the cabin next to us made me want to get off the ship immediately!! The entertainment on the boats deck near the swimming pool always catered to people of Latino descent. The only music the dj played was in Spanish. The White Hot Party, which was supposed to be for adults only starting at 11:30 was filled with nothing but kids under 18 and, once again, the music was all in Spanish! Was very disappointed with the Duty Free store on the ship. Because the ship was going to Europe after our cruise, they hardly had any alcohol or cigarettes for sale on the ship. They were out of everything!! I paid over $200 for professional pictures, which were delivered the morning we embarked in New York on the door handle of my cabin, only to find out when I got home pictures were missing!! My fiancé and I never go on vacations because we can't afford to. It took us five years to save for this cruise only to be completely disappointed with the over $3,000 we wasted! Read Less
Sail Date: April 2019
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well ... Read More
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well I'd say. We were very impressed with the crew and service, no issues for us. Delicious foods, highly recommend the specialty dining. We had the alcohol package and took advantage of that. The servers were great, drinks were made well and with no reservation to mostly making any drink a double. Ship wasn't full but busy. Never felt like we waited long for anything. Great Stirrup Cay and Bermuda were our two highlights of the trip. Amazing places. Beach sand and clear waters - SO blue, fantastic. It was our first time there. Entertainment was good, we saw the Elements show and it matches a Vegas act for sure. Daily entertainment is a plenty, lots to see and enjoy. Really liked Dave (from Canada!) and his guitar melodies and many, many songs to sing along to. Pool deck was crowded of course, but still enjoyed that they had an adult only pool section and hot tub. It was myself and spouse, no kids and for us it was an excellent experience. No hesitation to sail with NCL again! Read Less
Sail Date: April 2019
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were ... Read More
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were rough at sea even for those that are not prone to seasickness and have cruised before. Getting on and off the boat was very easy. We exprieanced a small delay getting off at the end of the trip but it was to be expected with 2000ish people getting off the boat in a small window of time but I still felt it was fast and organized. This ship was georgous and the rooms were very clean and well kept. You can hear your neighbors but I feel that is to be expected as well in close quarters like these rooms are. They had a lot of entertainment, a little bit for everyone. All crew were helpful and happy. Our stateroom steward was wonderful and was always there for whatever we needed. Kudos to the crew on this ship! We did excursions at all stops, I reccommend doing the excursions provided on the ship, they are organized and ensure you are back in time for embarkation, one less thing to think about. On our last stop to Bermuda we were there for two days so we did our own thing, there are many options at all ports to do so. We did not travel with kids but there was much to do for them on board. They seemed to love the "camp" that they did daily. My only negative on this trip was the food served for room service and the buffet. I hate to say but it was awful (only edible items were the made upon request omlets and the salad). If I had any advice, go to the complimentary resturants and stay away from the buffet and pack snacks, snack on board are expensive (as are to be expected). The food in the sit down resturants was good and we did not dine at the fine dinning spots becasue they were always full. Helpful hint; pre-book your reservation for the fine dinning before cruise even begins or in the first day getting there otherwise you will be waiting or have to eat at 10PM. Overall, this was a great first cruise experiance! Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till ... Read More
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till 10:30pm, this allowed for a nice stretched out embarkation process. The Brooklyn Cruise Terminal was fantastic, the employees seemed happy to see us and assist us, we breezed through security and right up to the check in window; 5 mins there and we were on the ship enjoying our vacation. Rooms were ready when we boarded, I won't go into every detail, but the cruise was enjoyable. No real WOW factors to speak of. A few slight issues with the Shore Excursion desk and the Photo department trying to charge me for things I did not want. Typical sales practice. I had an issue with the bathroom sink draining slowly, once this was brought up at customer service, was corrected within a few hours. Cabin Steward was fantastic; crew very friendly and helpful. Cruise Director I felt left quite a bit to be desired. Food was ok, decent choices in the buffet, Cagney's was delicious; LaCucina's menu was not desirable to our basic tastes. Theater Entertainment was ok, production cast numbers seemed high school quality in both production and talent. The music around the ship was ok, Dave McHugh the guitarist was the most entertaining. Port Canaveral, we took the Cocoa Beach shuttle, which we enjoyed, but feel the price could be lowered; the private island felt VERY crowded and only the Jade with 2400 passengers was there, I can't imagine what the island is like when the larger ships are in town, yikes. Nassau, just walked around downtown, and in Bermuda we visited the Bermuda Museum the first day and Harbor Nights in Hamilton that night. Harbor Nights was enjoyable, but pack your patience when taking the ferry, it gets very crowded, and there is only one entrance/exit, so it's a slow process getting off; the 2nd day in Bermuda both of our excursions were cancelled (one by me because I was not feeling well, and my wife's was cancelled due to mis-communications between the ship and vendor). But a lovely visit to Bermuda. Voyage was during the Easter/Spring Break, so there were 700+ children on board on a ship that does not offer a lot for kids (compared to other ships nowadays). So wasn't a huge issue, but I am not sure I would bring a child over 8 years old on this ship. The older ones were going a little stir crazy and raucous toward the end of the trip. We enjoy cruising, so we had a good time, but were not overwhelmed by any one factor. Bermuda was the highlight for us. Average cruise, sea days were quiet, crew were fantastic, entertainment average. I would do this itinerary again. Read Less
Sail Date: April 2019
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with ... Read More
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with some people getting sick. I have seen a lot worse. The weather at the ports and beaches was great. Not too hot. Horseshoe Bay Beach in Bermuda would be a nice beach except that it was way to crowded and commercialized. As always, the food in the specialty restaurants was excellent and the casino was fun. We sailed out of Brooklyn instead of Manhattan. I prefer the Manhattan cruise terminal. Also, departure out of Brooklyn was way too late - at 10:30 PM. I prefer a departure time around 5:00 PM. One thing I missed on this cruise is the photo kiosks that let you take your picture and send it via email anywhere immediately. Many other Norwegian ships of the Jewel class have them.i Read Less
Sail Date: April 2019
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate ... Read More
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate covered strawberries which we didnt get until2 days later and staff was so unhelpful just kept passing the ball back and forth.Shore excursion staff was extremely rude. Bartenders at top siders also very rude. Food was horrific. Drinks were horrible. Staff not friendly. excursions and days off port were cut short. Couldnt do everything we wanted to do. Had to get reimbursed for one excursion. Found a bug in our salad at osheehans. Alizar was served a frozen steak and paella had no rice in it. Had to speak to managers constantly at places for terrible service. The list goes on and on. I am so discouraged with this cruise for me and my husband we paid good money for this cruise and it all went out the window. Very disappointed. Read Less
Sail Date: April 2019
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my ... Read More
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my boyfriends first time on a cruise and this made him not want to cruise again. The ship did not sail smooth at all. I told staff about this awful experience and they did not care. Everything is so expensive on the ship and a rip-off. I would NOT recommend this to anybody at all. I am very upset with my experience. The staff was nice but the food was terrible and wasn't cook correctly. Shore excursions are so expensive and not worth it at all. Please do not purchase when you can get transportation or things on the island for cheaper. This cruise line tries to get your money. I hope that they really fix this ship and the problems because I am sure many people have felt the same way as I did about this trip. Read Less
Sail Date: April 2019
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact ... Read More
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact same menus. What a waste. Food average. Never had shrimp cocktail, properly made Italian food choices. Desserts and appetizers good. Rooms were adequate, our room with a balcony was great (however, they never cleaned the balcony surround enclosure, hard to see out if you were seated. Bed was comfortable and our steward “Roberto” was the nicest employee on the ship. Everyone else on cruise was for the most part not friendly or helpful. If u asked a question about almost anything they didn’t know!! Or they just ignored you, They did not know what seltzer was! Really with all those bars on board! Did not keep after the public areas. Had to leave our coffee cups and glasses on tables cause there were no receptacles around to dispose of trash. Four hours after I left a glass, the same one was was still there, unbelievable! The places we visited were great, no problem there. Would we cruise the Jade again, never! Also, not nearly as beautiful as all other ships! Also could not hear any announcements in the staterooms, channel 24 on TV was supposed to have this service available as per cruise director. We had to argue with personnel on board to get lounge chairs they had tied so we could join other guests on deck. Deck Stewart claimed it was not his decision to untie and place those lounges! The cruise cost us a lot of money and we all felt we were not treated as well as other cruises have in the past. Read Less
Sail Date: April 2019
We caught an 11am shuttle from our hotel to the port. By 12.10 we were upstairs and waiting to board. We didn’t realise when checking in we required our ESTA which was packed in our suitcase. Thankfully they let us board anyway. We were ... Read More
We caught an 11am shuttle from our hotel to the port. By 12.10 we were upstairs and waiting to board. We didn’t realise when checking in we required our ESTA which was packed in our suitcase. Thankfully they let us board anyway. We were on board by 1pm. We met our cabin steward the day we embarked and we saw him at least once if not twice a day. Our cabin stewards service was great. We only ate in O'Sheehan's once on Embarkation day. We didn't have trouble procurring a table. I was dissapointed O'Sheehan's don't serve the chicken tenders anymore. Our first day at sea we ate lunch in the Grand Pacific Restaurant after we attended the Meet & Greet. I wasn’t fussed by the lunch options and wouldn’t choose to eat lunch in the restaurant again. The remainder of our lunches we ate in the Garden Cafe and we always found enough options to eat. We ate dinner in Alizars every night. We almost always arrived for dinner at 7pm and at least half the time we had a 20min wait for a table. Magnums was a great bar to spend the time whilst we waited for a table. The bar staff in Magnums were fabulous(very entertaining and prompt service). The food in Alizar was great and service was almost always outstanding. The day we were traversing the Panama canal we were upstairs by 5am. We had planned to be outside on deck 13 but by the time we made it upstairs there were already too many people so we settled on a 2nd row seat on the port side in Spinnaker instead. A fortuitous decision we were very glad we made when it started to rain. We had pretty awesome views of the locks including an LPG tanker coming the other way. Before we completed the crossing I went down to Deck 7 to get an up close view of the mules (towing trains) and the walls of the lock. We had two tender ports(Gatun Lake, Panama & Puerto Limon) but only one where we had to line up for tender tickets. I was in line for tickets by 8.10(for an 8.30 pickup) and I was about 50th in line. We just missed out on tickets for the first tender but were two of six who managed to get on the first tender at the gate. We booked two tours through NCL (Gatun Lake and Harvest Caye) the remainder we booked independently. My original tour of the Mayan ruins of Nim Li Punnit (8.30) was cancelled and I was moved to a later tour which meant I wasn't able to spend anytime checking out Harvest Caye. I utilised the gym most days. A couple of times I used the pool and the spa. The temperature of the spa was perfect. I wasn't impressed by the DJ who played in Spinnaker. The dance floor would be full and he would stop playing the song half way through. On our second night I came across Dave McHugh a guitarist from Newfoundland who was amazing. The venues where he played were always packed and standing room only. We elected to be in one of the last groups to disembark, disembarkation was VERY slow. Read Less
Sail Date: April 2019
This was our third trip to Panama via Norwegian. We traveled as a group of 5 couples. There was a coast guard inspection on the day of our embarkation which slowed the process down, but in general it went smoothly. We feel that the ... Read More
This was our third trip to Panama via Norwegian. We traveled as a group of 5 couples. There was a coast guard inspection on the day of our embarkation which slowed the process down, but in general it went smoothly. We feel that the cruise director is the heart of the ship, planning events and making the ship fun and entertaining. Unfortunately, our cruise director was not that good. The cruise was very low key and lacked a really happy vibe which Norwegian is known for and what we experienced on other cruises. The food did not meet any of our expectations. The buffet offered the same food quite often and the desserts very rarely changed. Specialty dining we would consider as being the worst. The only one we all enjoyed was Cagney's We avoided the main dining room because it took a minimum of 2 hours to get out, and the food was sparse. We all noticed it was difficult to understand many of the crew and vice versa. The entertainment in the Magnum lounge was very good and the Elements show and Jeff the Juggler were great. The games shows with our cruise director were awful. Leaving the ship was painless and we were out of the terminal in a timely manner. In general, in spite of the few shortcomings, we all considered this to be a very good cruise. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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