Sail Date: April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
Sail Date: April 2019
My wife and I had done a transatlantic cruise on the Breakaway last April, but our travel companions had to back out due to a late medical problem. So we decided to get together this year and do it again with everyone being healthy ... Read More
My wife and I had done a transatlantic cruise on the Breakaway last April, but our travel companions had to back out due to a late medical problem. So we decided to get together this year and do it again with everyone being healthy again. The cruise left from the Brooklyn Cruise Terminal, which is a bit hard to find, and is not really an inviting place to sit and wait for boarding instructions. However, once on board, everything went well. We had lunch in the Main Dining Room (MDR) and proceeded to our cabin (a mid-ship mini suite on Deck 11). We met our cabin steward, and have him a small cash tip to ensure good service. We never saw him again, but I must say that he did his job very efficiently and our cabin was always clean and made up after breakfast and turned down each evening. The cabin was comfortable with lots of storage space and nice verandah. Food onboard was of very good quality. We ate in the Alizar dining room a few times and found it noisy and cramped. The menu there was always identical to the menu in the MDR. My biggest problem was with the shortage of variety from day to day. Appetizers did not often change and the main entree page, while being different almost every day, often did not appeal to me. Having said that, the food was well prepared and always arrived hot. Servers varied from VERY attentive and friendly, to almost indifferent and slow. One evening in the MDR, we were seated in a corner and almost forgotten. In order to make the 9 PM show, we had to get up and leave before dessert because the server was incompetent and brought the wrong items. But, for the most part, service was good. We did enjoy the wide variety of buffet items for all three meals. Breakfast was as one would expect, with all the usual offerings. The burgers and pizza at lunch were always well prepared. Lots of great dinner items, with a different cuisine highlighted each evening. Entertainment and shows were of varying quality. We did NOT like the Cruise Director, Claire Booth. She is British, and had a nasty habit of affecting a snooty accent when making public announcements which drove us nuts! We did not find her outgoing, as has been the case with other CDs we've encountered. She did a daily TV show on the ship's system with here assistant Fabi, which was painful to watch, almost as bad as watching Hoda and Cathie Lee on NBC. The productions shows were of high quality, but we've seen better on other ships. The compulsory illusionist act was somewhat boring. However, the comedian, Tony Daro, was laugh-out-loud funny. In addition, a vocalist-violinist, Greta Salome, from Iceland was unbelievably talented. Most amazing violing work I've ever seen. We found out later that she is a violinist in the Iceland Symphony Orchestra. They are lucky to have her. Won a few bucks playing slots in the Casino. Stayed as far away from daytime gambling opps such as "Deal or No Deal," as we learned last year that it is nearly impossible to win at that game. The casino had limited table games of the usual variety. There was plenty of stuff to do onboard during the sea days and the initial six days at sea during the crossing went by pretty quickly. Having the Unlimited Beverage Package made it a lot more enjoyable as we could have a drink at any time without worrying about the cost. Bartenders were always friendly. Always ordered my Aperol Spritz with a double shot of Aperol and never had a problem asking. Ports of Call were excellent. Our first call was at Ponta Delgada in the Azores. We were there last year, so we opted to walk around the town on our own. Enjoyed the Farmers Market and an outdoor meal at a sidewalk cafe. Second call was in Lisbon, Portugal. We had our own private guide and she was great. Showed us the city, as well as heading out to the town of Sintra. I can't recommend this town enough. It was wonderful! Had lunch i the seaside town of Cascais before returning to the ship. BTW, all of our shore excursions were booked on our own and we never had any problems returning to the ship with plenty of time to spare. Next port was Cadiz, Spain. We left the ship and immediately headed inland to Sevilla. Our guide took us through the Alcazar (incredible!) and then we spent some time at the Feria (an annual fair in Sevilla in May). Unbelievable costumes and displays! The drivere who brought us back to the ship was really nice and gave us a short tour of the city of Cadiz before we got back to the pier. After another day at sea, we arrived in Barcelona. We'd been there a number of times before, so we opted for a private tour of Montserrat. This is an impressive mountain with a monastery and cathedral on top. Very impressive. Excellent British-born driver/guide here and he knew his stuff, which made the day go very quickly. After Barcelona, we stopped in Cannes, France, and had an all-day tour of Cannes, Nice and Monaco. Our guide was so much fun. She took us to the village of Eze and the Galimard perfumery there. Then on to Monaco and Monte Carlo, where we actually won a few Euros in the beautiful Casino Monte Carlo. This was our favorite port call. Next, on to Livorno, where our driver met us in town (we took the ship shuttle bus--for 5 Euros per person--and noted that lots of passengers just ignored the ticket salesperson and hopped on the bus without paying and no one stopped them at all). We went to the small towns of Siena and San Gimignano. Lots of medieval stuff to see there and we had a very nice time. Finally, we arrived at the end of our cruise in Civitavecchia (the port for Rome). Disembarkation went smoothly and our driver/guide met us at the pier. We had booked a port-to-airport transfer with a three-hour included tour of Rome and the tour was wonderful. We had all been to Rome before, but our driver took us to places in Rome that we had never experienced before (along with the usual stops at the Colisseum, Roman Forum, Trevi Fountain, etc.). A great way to end our vacation. He took us to the airport and we said "Arrividerci, Roma" to end our 14-day journey. Read Less
Sail Date: April 2019
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With ... Read More
Needless to say, my fiancé and I were so disappointed with this cruise that we can honestly say after this experience, we will probably never cruise again. The ship was a small ship in comparison to other cruise ships I have seen. With the storms that hit on the Saturday after we disembarked, you could feel the waves hitting the ship so hard you could hardly walk through all areas of the ship. Waves hit the 13th floor deck of the 14 deck ship. The swimming pools on the ship were closed the majority of the cruise with only 2 or 3 days availability throughout the 11 day, 10 night cruise. It was the absolute worst date to pick as children were on spring break from school. Constant running up and down the ship, no parental supervision, and non-stop children screaming and crying in the cabin next to us made me want to get off the ship immediately!! The entertainment on the boats deck near the swimming pool always catered to people of Latino descent. The only music the dj played was in Spanish. The White Hot Party, which was supposed to be for adults only starting at 11:30 was filled with nothing but kids under 18 and, once again, the music was all in Spanish! Was very disappointed with the Duty Free store on the ship. Because the ship was going to Europe after our cruise, they hardly had any alcohol or cigarettes for sale on the ship. They were out of everything!! I paid over $200 for professional pictures, which were delivered the morning we embarked in New York on the door handle of my cabin, only to find out when I got home pictures were missing!! My fiancé and I never go on vacations because we can't afford to. It took us five years to save for this cruise only to be completely disappointed with the over $3,000 we wasted! Read Less
Sail Date: April 2019
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well ... Read More
A chance to see NY before we left, sailed out of Brooklyn port yard. The embarkation was pretty seamless and well done, no issues. The ship is great. Very clean and the décor was appealing, the updates (remodel in 2017) went very well I'd say. We were very impressed with the crew and service, no issues for us. Delicious foods, highly recommend the specialty dining. We had the alcohol package and took advantage of that. The servers were great, drinks were made well and with no reservation to mostly making any drink a double. Ship wasn't full but busy. Never felt like we waited long for anything. Great Stirrup Cay and Bermuda were our two highlights of the trip. Amazing places. Beach sand and clear waters - SO blue, fantastic. It was our first time there. Entertainment was good, we saw the Elements show and it matches a Vegas act for sure. Daily entertainment is a plenty, lots to see and enjoy. Really liked Dave (from Canada!) and his guitar melodies and many, many songs to sing along to. Pool deck was crowded of course, but still enjoyed that they had an adult only pool section and hot tub. It was myself and spouse, no kids and for us it was an excellent experience. No hesitation to sail with NCL again! Read Less
Sail Date: April 2019
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were ... Read More
We left out of NY which was great since we are from upstate NY. This made our trip very easy. My only comment about leaving out of NY is that the seas are rough on the Nothern Atlantic first half of the year. First and last day were rough at sea even for those that are not prone to seasickness and have cruised before. Getting on and off the boat was very easy. We exprieanced a small delay getting off at the end of the trip but it was to be expected with 2000ish people getting off the boat in a small window of time but I still felt it was fast and organized. This ship was georgous and the rooms were very clean and well kept. You can hear your neighbors but I feel that is to be expected as well in close quarters like these rooms are. They had a lot of entertainment, a little bit for everyone. All crew were helpful and happy. Our stateroom steward was wonderful and was always there for whatever we needed. Kudos to the crew on this ship! We did excursions at all stops, I reccommend doing the excursions provided on the ship, they are organized and ensure you are back in time for embarkation, one less thing to think about. On our last stop to Bermuda we were there for two days so we did our own thing, there are many options at all ports to do so. We did not travel with kids but there was much to do for them on board. They seemed to love the "camp" that they did daily. My only negative on this trip was the food served for room service and the buffet. I hate to say but it was awful (only edible items were the made upon request omlets and the salad). If I had any advice, go to the complimentary resturants and stay away from the buffet and pack snacks, snack on board are expensive (as are to be expected). The food in the sit down resturants was good and we did not dine at the fine dinning spots becasue they were always full. Helpful hint; pre-book your reservation for the fine dinning before cruise even begins or in the first day getting there otherwise you will be waiting or have to eat at 10PM. Overall, this was a great first cruise experiance! Read Less
1 Helpful Vote
Sail Date: April 2019
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till ... Read More
Cruise left out of Brooklyn, NY to Fla, Bahamas, and Bermuda. Port of departure appealing as was the itinerary with 2 days in Bermuda. Since the ship arrived to NY around noon with no passengers and was not scheduled to depart till 10:30pm, this allowed for a nice stretched out embarkation process. The Brooklyn Cruise Terminal was fantastic, the employees seemed happy to see us and assist us, we breezed through security and right up to the check in window; 5 mins there and we were on the ship enjoying our vacation. Rooms were ready when we boarded, I won't go into every detail, but the cruise was enjoyable. No real WOW factors to speak of. A few slight issues with the Shore Excursion desk and the Photo department trying to charge me for things I did not want. Typical sales practice. I had an issue with the bathroom sink draining slowly, once this was brought up at customer service, was corrected within a few hours. Cabin Steward was fantastic; crew very friendly and helpful. Cruise Director I felt left quite a bit to be desired. Food was ok, decent choices in the buffet, Cagney's was delicious; LaCucina's menu was not desirable to our basic tastes. Theater Entertainment was ok, production cast numbers seemed high school quality in both production and talent. The music around the ship was ok, Dave McHugh the guitarist was the most entertaining. Port Canaveral, we took the Cocoa Beach shuttle, which we enjoyed, but feel the price could be lowered; the private island felt VERY crowded and only the Jade with 2400 passengers was there, I can't imagine what the island is like when the larger ships are in town, yikes. Nassau, just walked around downtown, and in Bermuda we visited the Bermuda Museum the first day and Harbor Nights in Hamilton that night. Harbor Nights was enjoyable, but pack your patience when taking the ferry, it gets very crowded, and there is only one entrance/exit, so it's a slow process getting off; the 2nd day in Bermuda both of our excursions were cancelled (one by me because I was not feeling well, and my wife's was cancelled due to mis-communications between the ship and vendor). But a lovely visit to Bermuda. Voyage was during the Easter/Spring Break, so there were 700+ children on board on a ship that does not offer a lot for kids (compared to other ships nowadays). So wasn't a huge issue, but I am not sure I would bring a child over 8 years old on this ship. The older ones were going a little stir crazy and raucous toward the end of the trip. We enjoy cruising, so we had a good time, but were not overwhelmed by any one factor. Bermuda was the highlight for us. Average cruise, sea days were quiet, crew were fantastic, entertainment average. I would do this itinerary again. Read Less
Sail Date: April 2019
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with ... Read More
Very nice 10-day cruise to the Bahamas and Bermuda. It was done over Spring Break and so there were lots of young kids running around and screaming. The seas were angry the first two sea days and also the final sea day. Pretty rough with some people getting sick. I have seen a lot worse. The weather at the ports and beaches was great. Not too hot. Horseshoe Bay Beach in Bermuda would be a nice beach except that it was way to crowded and commercialized. As always, the food in the specialty restaurants was excellent and the casino was fun. We sailed out of Brooklyn instead of Manhattan. I prefer the Manhattan cruise terminal. Also, departure out of Brooklyn was way too late - at 10:30 PM. I prefer a departure time around 5:00 PM. One thing I missed on this cruise is the photo kiosks that let you take your picture and send it via email anywhere immediately. Many other Norwegian ships of the Jewel class have them.i Read Less
Sail Date: April 2019
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate ... Read More
worst vacation ever!!!!!! Forst time my husband and i ever cruised and it will be our last. Wasted our money wish we couldve been reimbursed thats how bad it was !! We prepaid for things such as a package of waterbottles and chocolate covered strawberries which we didnt get until2 days later and staff was so unhelpful just kept passing the ball back and forth.Shore excursion staff was extremely rude. Bartenders at top siders also very rude. Food was horrific. Drinks were horrible. Staff not friendly. excursions and days off port were cut short. Couldnt do everything we wanted to do. Had to get reimbursed for one excursion. Found a bug in our salad at osheehans. Alizar was served a frozen steak and paella had no rice in it. Had to speak to managers constantly at places for terrible service. The list goes on and on. I am so discouraged with this cruise for me and my husband we paid good money for this cruise and it all went out the window. Very disappointed. Read Less
Sail Date: April 2019
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my ... Read More
During my first two days on the cruise I got food poisoning from O'sheerans bar and grill. The boat was terrible because the rooms were so small and the food was so fake and awful! The boat itself had not much to do on it. It was my boyfriends first time on a cruise and this made him not want to cruise again. The ship did not sail smooth at all. I told staff about this awful experience and they did not care. Everything is so expensive on the ship and a rip-off. I would NOT recommend this to anybody at all. I am very upset with my experience. The staff was nice but the food was terrible and wasn't cook correctly. Shore excursions are so expensive and not worth it at all. Please do not purchase when you can get transportation or things on the island for cheaper. This cruise line tries to get your money. I hope that they really fix this ship and the problems because I am sure many people have felt the same way as I did about this trip. Read Less
Sail Date: April 2019
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact ... Read More
This was our fourth cruise, first on Norwegian. Could not even come close to the quality of all other cruise ships we’ve been on. Our biggest complaint was the lack of food choices available on the ship. TWO restaurants had the exact same menus. What a waste. Food average. Never had shrimp cocktail, properly made Italian food choices. Desserts and appetizers good. Rooms were adequate, our room with a balcony was great (however, they never cleaned the balcony surround enclosure, hard to see out if you were seated. Bed was comfortable and our steward “Roberto” was the nicest employee on the ship. Everyone else on cruise was for the most part not friendly or helpful. If u asked a question about almost anything they didn’t know!! Or they just ignored you, They did not know what seltzer was! Really with all those bars on board! Did not keep after the public areas. Had to leave our coffee cups and glasses on tables cause there were no receptacles around to dispose of trash. Four hours after I left a glass, the same one was was still there, unbelievable! The places we visited were great, no problem there. Would we cruise the Jade again, never! Also, not nearly as beautiful as all other ships! Also could not hear any announcements in the staterooms, channel 24 on TV was supposed to have this service available as per cruise director. We had to argue with personnel on board to get lounge chairs they had tied so we could join other guests on deck. Deck Stewart claimed it was not his decision to untie and place those lounges! The cruise cost us a lot of money and we all felt we were not treated as well as other cruises have in the past. Read Less
Norwegian Jade Ratings
Category Editor Member
Cabins 3.5 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 3.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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