3 Helpful Votes
Sail Date: May 2019
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot ... Read More
Very dated ship. Mainly elderly passengers. Nothing on during the day except bridge bingo and handicrafts. More like a floating care home. Tour operator extremely unhelpful.. Don't book flam railway through olsen it's a lot cheaper to do yourself and there were plenty of seats. Guest service manager very helpful as had to move cabins as extremely noisy. Noticed a lot of cutbacks. Eg no conditioner or body lotion in cabins. However food was outstanding served by Sam and Joe who were brilliant. Entertainment on a night was good. Cocktails seemed mainly fruit juice having been teatotal for 30yrs I thought a few alcoholic drinks would be a change. Strangely there was no effect. Service was fairly quick. The gym in a great position but vastly overheated to dehydration level with one small water fountain pretty hopeless when you have to leave the equipment to get a drink. We are used to having all our baggage taken off us at check in not done in Newcastle they will only take suitcase no suit bags or small cases.which were heavy. Class them as hand luggage. On leaving ship to come home Newcastle is very disjointed. This was my 4 time with olsen and very much my last. Wasn't keen before but Newcastle is near home. Southampton is worth the journey to board a better cruise line cunard is unbeatable and cheaper Read Less
2 Helpful Votes
Sail Date: May 2019
Always wanted to see the Fjords and this ship seemed like a good size to experience this .We has a good midship cabin near to lifts etc . the dining onboard we could not fault exceptional . The shows were all very good the service of bar ... Read More
Always wanted to see the Fjords and this ship seemed like a good size to experience this .We has a good midship cabin near to lifts etc . the dining onboard we could not fault exceptional . The shows were all very good the service of bar staff and restaurant staff again excellent . The only complaint we had that our drinks package which we paid for did not include Sherry yet its cheaper to buy than Whisky Gin etc which was included . Maybe this could be reviewed before we book another cruise with this line . We were very happy with our ports and shore excursions all picture postcard and beautiful and the courier information very educational . There were lectures given in the Theatre also about the ports which helped people decide which they wanted to do . We will travel again .Hope she can get her Sherry . Read Less
2 Helpful Votes
Sail Date: April 2019
Been with Fred before and loved the friendliness of the staff, the food, the service and the Balmoral is not too massive and plenty of room to sit and relax. The excursions were very disappointing. This is not a cruise for wheel chair ... Read More
Been with Fred before and loved the friendliness of the staff, the food, the service and the Balmoral is not too massive and plenty of room to sit and relax. The excursions were very disappointing. This is not a cruise for wheel chair users. Malmo had many cobbled streets which make it very hard for the pusher and very uncomfortable for the sitter. It was a bank holiday so 90% of the shops were closed and the town is dull and uninteresting. Visby was even worse and almost impossible for wheelchair users to get around. Stockholm was OK and visits to the Abba museum and the Varsa museum well worth it. \but yet again, the city is nothing to write home about. We went on the evening city tour and the guide really struggled to tell us anything of interest and the cost 04 £48 per person was ridiculous for a 2 hour coach ride. And so to Gothenberg where all museums and the fish market close on Mondays. We took a hop on hop off bus ride around the city and stayed on the whole tour as there were absolutely no places of interest. So the itiniery was very poorly arranged given the closure of shops, museums etc. The staff on the Balmoral are just brilliant. They are mainly from the Phillipines, Thailand and India. They remember your names and what you normally drink, how you like it etc within a few hours. They are always smiling and so helpful. The embarkation was quick and efficient but the disembarkation was a shambles. There were a few good evening shows and some good entertainment in and around the bars. All in all, a disappointing experience not helped by awful weather but we will sail with Fred again Read Less
2 Helpful Votes
Sail Date: April 2019
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it ... Read More
I consider the price we paid for the itinerary, distance travelled, entertainment, drinks package and cabin comfort (superior interior) was far too much. The A/C in the cabin was rubbish we had the setting off the scale and still found it stuffy and through the night it seemed to go off altogether, maybe to save money- so very poor sleep quality. Obviously we reported this and it was supposedly checked out twice and found to meet the required temperatures. It did not meet ours. We were offered another similar cabin which we examined and found to be no different as it was in same vacinity. We spoke to other people on the ship some found theirs too warm and others found theirs too cold. Never had this problem before and have cruised many times. For the price we paid I would have expected a decent pillow to rest my head on but they were obviously job lot and I I awoke every morning with a creek in my neck - there was no bounce back whatsoever. I ended up having to put towels underneath to get some sort of support. Please note you no longer get branded spirit in the basic drinks package so another cut back making FO even less value for money cruise line. Food in general was good and much better than it had been on our last Balmoral cruise, so you can't judge them all by one. Staff were excellent except for one group serving in Ballindalloch at lunch time to whom everything was a bother. Entertainment disappointing - was a bit on the scarce side and very mediocre. The places we visited were so so, except for Kiel canal which unfortunately we could not go through on the way there due to windy conditions. We found there were a lot more very elderly and infirm, disabled passengers on this occasion. Definitely the best part was meeting some very nice people and making friends. Read Less
6 Helpful Votes
Sail Date: March 2019
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices ... Read More
Previous wonderful experience with Fred Olsen over the past fifteen years. Sadly, will go with them no more unless they get back to their previous excellence. It appears that the ' Bean Counters ' have taken charge. Cruise prices have rocketed by up to 70% ( beware ' Anchor Fares ' you will be second class guests even having to pay a large sum for a couple of clicks on a computer to change your unfavourable dining time ). Quality of food has fallen dramatically, they used to have the very best food, now the meat is tough ( pork steaks, veal etc. ) Food in the self service buffets is always no more than very lukewarm, cold bacon, uncooked vegetables, far less than al dente, just dipped in warm water. The breakfast marmalade and jams are cheap, bulk bought and tasteless in open dishes rather than the tasty individual sealed packs and immediately adjacent to wheat bearing bagels so the crumbs can contaminate the jams with gluten. Scrambled eggs very cool and so runny they could be poured; horrid. Never once was steak or prawn cocktails on offer, unlike other cruise lines where they are staple every dinner. A New Maitre D' needed, bring back Mr Angel. Same guest artists twice each in 7 nights. Good theatre company, though. No interesting guest speakers Captain waiter in Palms never once spoke to us, not even a greeting. We ate there over 30 times. Dirty looking, food ingrained table mats in Palms restaurant, no doubt bacteria bearing. Mentioned this but they were only ever wiped over with a damp cloth, and, to think, cruise lines worry about Norovirus !! Only place where good food available is The Grill, at £20,00 per person extra, but even that is over priced, no soup on menu. Only good coffee on the ship in there. We have recommended Olsen to many friends and obtained many customers for them but we can no longer do so as there is far better value on other cruise lines. We have three further cruises booked, none of them with Fred Olsen. Only consolation of this cruise was the wonderful staff (mostly ) Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise, our first with 'Fred', entirely on price as ridiculously cheap at £45 per night.pp. We have visited all the destinations before which made it quite relaxing. For the price you really can't complain ... Read More
We chose this cruise, our first with 'Fred', entirely on price as ridiculously cheap at £45 per night.pp. We have visited all the destinations before which made it quite relaxing. For the price you really can't complain about anything. The staff are fantastic to a tee. Ever single one we met was polite,courteous, smiley and friendly. The food is superb, as good as any we have been on including Cunard and P and O. Exception being afternoon tea which we felt a little lacking. It irks a bit being asked to pay to change dinner sitting. Most other cruise lines are helpful and try to do this for free. Not a good first impression. We particularly liked the way the buffet restaurant opens out onto the open back decks allowing al fresco dining with great views. Many modern ships lack this with rear decks reserved for cabins. Entertainment in the theatre is absolutely superb, great acts all the way through, very polished and a great live orchestra for every show. The theatre seating though is awful. The mix of sofas and swivel chairs just doesn't work. The levels are all wrong and getting past is difficult. Many drinks spilt from silly table design. Replacing the swivel chairs with another row of sofas would be far better. And why oh why must they serve drinks during performances? It is bad enough with inconsiderate guests and unfortunately some staff members, (good to see the comedian laying into one of the repeat staff offenders!) getting up and moving around or talking during performances, with waiters taking orders too it is so disruptive. Surely people can survive for 45 minutes without ordering a drink and if one is that incontinent surely it is polite to sit at the back? Some polite reminders needed at the start of the show perhaps? Other bars were of mixed quality entertainment. The string quartet were superb, we felt they needed a 'quiet zone' so that they could be fully appreciated.. The ship itself is mixed. Inside areas: Some areas have been revamped and look great such as the observation and lido bars and the library/card room. We didn't use the spa/gym but this looked superb with the best views on the ship. Much of the ship though is dated and has a bit of a motorway service station come care home vibe. There is no 'wow factor', However it is all comfortable with plenty of lounge areas and does the job. Outside decks: We love the 'stacked' rear decks. Plenty of space and often sheltered on sea days. However, excepting the revamped lido lounge, it is all rather tired looking with rust stains around the pool etc. The sunbeds are ancient and well past their sell by date. There are plenty of them though. What really disgusted us was the way too many people lay with sweaty bare skin direct on the fabric with no towels. Yuk! There really need to be pool towels handed out on deck, not just in the cabin and some signage encouraging their use. Our man gripe would be cleanliness. We were pleased that there was enforcement of hand gel use at the entry to restaurants. There were however, too many sticky and smeary surfaces throughout the ship. It didn't gleam like other cruise lines we have been with. Chairs in the lounges with sticky wooden arms. When you pick up a chair in the restaurant your hand would stick to the back. Tables not wiped down when resetting in the buffet etc. This really needs attention. Getting on and off the ship was flawless and we liked the way that independent travel is not discouraged as with some other lines. Bus pick up points etc are advertised. All in all though fantastic value and a very frienldly down to earth ship. With the October refit hopefully addressing some of the issues and some attention to cleaning standards we would certainly use Fred Olsen again. Read Less
1 Helpful Vote
Sail Date: January 2019
We usually travel with P&O during the January - March period to escape the British winter but they had nothing new this year so we thought a return to Fred Olsen with a different itinerary would be different. We travelled on ... Read More
We usually travel with P&O during the January - March period to escape the British winter but they had nothing new this year so we thought a return to Fred Olsen with a different itinerary would be different. We travelled on Balmoral 10 years ago and she has been sympathetically updated since and is very well maintained. The problem we had last time still exists unfortunately - she is just not up to maintaining her itinerary in heavy weather. Whereas P&O ships maintain 18 - 20 knots, we were down to 11-15 most of the time. This adds to the length of any passage; 6 days on the Atlantic rather than five for example. We missed 2 ports owing to this and our time in many ports was often reduced to little more than a half day. As we actually visited 13 ports in 62 nights, it was lucky that we enjoyed sea days! Fortunately the Atlantic was kind to us both ways so we lost no time there. Unfortunately the ship picked up a fishing net in the Pacific (not anyone's fault despite popular opinion) and we were reduced to 10/11 knots maximum. Fortunately we were able to fix the problem in San Diego. All credit to the captain (and the excellent Cruise Director Elliot Taylor) who ran two forums for the passengers to explain the issue and its implications. He didn't have to do it and it was much appreciated. As a result, tours to Los Angeles had to run by coach from San Diego which was not viable for many. An unexpected side effect of the change to the itinerary was that in retrospect our days in the US ports co-incided with the few days of good weather during a cold wet period there. The original itinerary would have meant our visits would have quite bad weather. So it wasn't all bad luck! The crew, as always on Fred, were terrific. The Filipinos particularly appear to be a joyous and optimistic people and are so friendly and accommodating. On 'special' nights, the bar girls were often allowed to dress up in all their finery which made some of the passengers feel very old indeed! The crew shows are always a 'Must Do' on a Fred ship. The entertainment, particularly the Show Company was pretty good, as was the lecture programme (which included two submarine historians strangely). Violinist Michael Bacala was the star of the cruise for us - and it was good to see Captain Henrik Mattson keeping up the Fred tradition of getting involved by being thrown in the pool on one 'Pirate' event! One thing that did disappoint a little was the quality of the meals; the dinners in particular. They were often unimaginative and not very well done which was not usual in our Fred experience. On P&O the same meals are served up in different combinations to add a bit of variety but on Balmoral the menus were fixed - and appear to have been so for several years in some cases. The two Canal transits were well commentated, in good weather and full of interest. We actually did the transit four times - twice by ship, once by coach and once on the Panama Railway heritage train which is 'must do' tour. The ship had around 900 fellow passengers aboard - well below the ship's capacity. This was probably because we had many singles (who were well catered for) and nearly always good mixers. Inevitably the age profile was older but we found most people to be pretty friendly and they were nearly all frequent Fred travellers ; we were surprised by the loyalty everyone expressed. Fred really is a family concern. Whenever we encountered a big cruise ship in port, universal revulsion was expressed! Interesting since so few of our fellow passengers had ever sailed on a bigger ship! Fred does deservedly well to keep such a loyal following - hopefully they have a business strategy to cater for when we all die of old age! It was a good cruise that rolled happily along with lots to entertain us on the may sea days. Maybe people who are more interested in destinations would have been disappointed by our progress but we enjoyed it. Read Less
3 Helpful Votes
Sail Date: January 2019
We chose this cruise for the chance to see LA and San Francisco. what did we see . More sea than expected. All went well until we exited the Panama canal then an argument with a fishing net ( we lost) reduced our speed to 8 knots and ... Read More
We chose this cruise for the chance to see LA and San Francisco. what did we see . More sea than expected. All went well until we exited the Panama canal then an argument with a fishing net ( we lost) reduced our speed to 8 knots and our itinerary was lost as well , missed ports, reduced time in port and more tendering . LA no chance ,San Francisco 3 days down to 1and a half , We went to El Salvador a port I would have liked to have missed reminded me of Aden in the 60s only thing missing was the gunfire. Management seemed very reluctant to tell the paying customers what was going on. No news being good news I suppose. This would have been the time for the cruise director and onboard show company to shine but no they didn't rise to the occasion, The onboard activity was sparse ,the art class was in the hands of two lady ex teachers who thought they were still at kindergarten . I'm afraid I didn't stay the course due to the constant arguments , not the passengers the teachers. The craft class was good The food was good as was the restaurant service , cabin cleaning seems to have taken a down turn, balcony's not cleaned and windows dirty, we came back one day to a line of dirty footprints across our carpet ,not ours and housekeeping was very reluctant to clean it. We returned home to a letter apologising for all the problems and offering 10% off our next cruise provided we booked direct and within a year. Fat chance my money will now go elsewhere. I've had many cruise's with Fred in the past, most times things have gone wrong one way or another but this time they surpassed themselves and sadly they don't seem to care. Read Less
2 Helpful Votes
Sail Date: January 2019
Not many people post about Fred Olsen, maybe because so many passengers are returning guests, on this cruise over half those on board had silver Oceans club membership or above, so Fred must be doing something right. We were on our fifth ... Read More
Not many people post about Fred Olsen, maybe because so many passengers are returning guests, on this cruise over half those on board had silver Oceans club membership or above, so Fred must be doing something right. We were on our fifth cruise and third with Olsen, also our second on the Balmoral The itinerary to the Canaries was similar to our previous time but we did not mind because we like most of the ports and the purpose was to celebrate a big birthday somewhere warm and at sea. It turned out to be a special experience. On the birthday morning the ship docked in Lisbon which we think one of the most beautiful arrival settings in the world and the sun was shining to give us a great day out with lunch on a restaurant terrace. Back on the ship in the evening there was the traditional Fred Olsen birthday cake and greetings at dinner. I had been advised when booking to have my birthday treat package on a sea day, so the champagne breakfast came the next morning complete with smoked salmon, fresh fruit and all the trimmings. Also included is a photo session with the ship’s photographers which resulted in some lovely photo memories to bring home and we have them on CD so can print all that we want. I would recommend a Fred cruise to anyone with a special anniversary or birthday to celebrate. Back to the practicalities: embarkation was the easiest we have ever had, parked in sight of the ship and were on board by 1.30 with all the luggage. The only down side at the beginning was that we were assigned the 8.30 dinner which we tried once but it really does not work for us. So top marks to the maitre d’ and his assistant for giving in to my pestering and reassigning us not just to the 6.15 sitting but also to the (as I think nicer) restaurants on deck 10. I have to say I think the quality of food is not as high as it used to be, on our first cruise back in 2012 on the Black Watch we were really impressed but not this time. There were 3 new port calls for us (but in the event only two as one was dropped at the last minute): the Unesco biosphere island of La Palma where we went on the excursion to the magnificent volcanic crater. A spectacular visit, just marred by the guide having to hurry us all the time, as the ship only had half a day in La Palma. On the way back the call was A Coruna in northern Spain, a stylish Spanish city in a beautiful setting. The other port calls we had been to before (Tenerife, Las Palmas, Madeira, Puerto Rosario on Fuerteventura), so for those who like to make their own port arrangements, here were our ideas this time: Madeira: walked along a levada; Tenerife: shopped in El Corte Ingles; Las Palmas: hired bikes to cycle along the prom; Fuerteventura: wandered into town for a coffee (again only half a day but you wouldn’t want any more). As before with onboard entertainment, we rate the ship show company and orchestra really highly. We often find the regular bands better than the featured artistes, but this time were impressed by trumpet player Leo Shavers, and also by some good classical concerts. I’m not sure if Fred Olsen has given up on sail away parties, but there weren’t any, and we missed the fun of those occasions. Finally disembarkation, the speediest ever, we were back in the car and on our way out of southampton by 8.45. In summary, the cruise more than met our hopes and expectations. Ps there was a problem with norovirus cases but generally special arrangements were dealt with graciously and effectively by the crew. Read Less
4 Helpful Votes
Sail Date: January 2019
We wanted to get away for some summer sun in January but didn't want the hassle of flying so a cruise from Southampton to Madeira and the Canary Islands sounded perfect, and it was. We couldn't believe how smooth embarkation ... Read More
We wanted to get away for some summer sun in January but didn't want the hassle of flying so a cruise from Southampton to Madeira and the Canary Islands sounded perfect, and it was. We couldn't believe how smooth embarkation was. On arrival at Southampton a member of staff was ready to whisk our bags away before we had even parked and within minutes of arrival we were sat in the Observation Lounge with a G&T. The crew were friendly, helpful and very efficient. The ports we visited were all interesting and the days at sea gave us a chance to relax. We were very lucky with the weather as the Bay of Biscay was calm. There was an outbreak of Norovirus (only to be expected) and full marks to the crew for stepping up to all the additional duties with a smile. Bottom of the class were the passengers we saw taking plates of sandwiches from the cafe back to their room, eating them on their way and then touching the handrails - hardly hygienic; the partner of a quarantined passenger who was determined to go on his booked tour excursion even though the captain had said he was not allowed ashore and the passengers who refused to use the hand gel. Only downside was the decision to ban jogging outside. The gym was hot and running machines are not good for knees. There are many responsible joggers who like to run in the fresh air and are always considerate to fellow guests. Come on Fred you could have some 'jogging time' on deck when other passengers could be warned to keep an eye out for runners. Read Less
6 Helpful Votes
Sail Date: December 2018
Fred Olsen Balmoral – Xmas/New Year 2018/19 – Canaries All in all, this was a most enjoyable cruise and a great way to spend both the festive season and celebrate my husband’s birthday on Christmas Eve. This was our first time ... Read More
Fred Olsen Balmoral – Xmas/New Year 2018/19 – Canaries All in all, this was a most enjoyable cruise and a great way to spend both the festive season and celebrate my husband’s birthday on Christmas Eve. This was our first time with “Fred”, although we’ve cruised a lot since getting the bug a decade ago. Compared with other lines, we were delighted that there was no constant hard sell, ship wide announcements were kept to an absolute minimum and queueing was practically non-existent. Of course the ship photographers were there as you ate at the gala dinners, but not always as you got on and off the ship - perhaps by the time we disembarked, they were on the excursions looking for material to go on the DVD. We always buy one and are looking forward to watching it on a snowy day – they’re really a great way to remember the cruise. One morning, I saw a photographer having breakfast, so took a photo of him, then told him it would be ready the next day! I thought it was funny, but have no idea what he must have really thought - he simply smiled very politely, then got on with his breakfast! Embarkation was truly straightforward, as was disembarkation (we cannot fathom why people sat on the stairs waiting to get off the ship when there were plenty of places to sit and wait). The only time we could have queued was at the Captain’s Receptions, but even then, we sat nattering to other passengers and waited until the queue had gone down. That really is the beauty of sailing on a smaller ship. I’ll get the one downside (British Night) out of the way so we can concentrate on how lovely everything else was. With the way politics are, perhaps something more neutral might be more appropriate. Why on earth would you travel abroad and bring that horrid jingoistic nonsense with you? We’re there to see the world and be ambassadors for our country, not to tell people we rule the waves! We were on second sitting, and rather tired that night, so watched the show from our cabin. We were astonished that the Boomtown Rats (Irish), Debbie Harry and Meatloaf (both US) were featured as the “Best of British”, not to mention Riverdance! And don’t get me started on the bit where they all dressed up as school children. Anyway, that was the low point of the cruise for us, and I’m sure other opinions are available. I made my own little protest by wearing a blue shirt with a yellow bow tie which surprisingly got some very positive comments from those who had cottoned on to the colours of a certain flag it resembled! I also wore a red, white and blue rosette (or was it perhaps bleu, blanc, rouge?) We bit our tongues on the “B” word and tried to forget that many of our fellow passengers had probably voted for the mess the country has found itself in. Such a shame, as we’ve never met such a friendly bunch on a cruise ship. It is sensible to steer very clear of any mention of politics, not wanting to ruin our holidays, nor anyone else’s! Anyway, before I lose you completely, let’s go back to all the positives, and that must start with the cruise highlight - the pantomime. This will be etched in our memories forever. It was definitely worth Andrew Robley (the Panto Dame) bringing 14 suitcases aboard, even though his mum was found clambering over them in her cabin! The theatre entertainment overall was a high standard and very enjoyable. Inside Cabin 4154 The cabin was small and the L-shaped layout of the beds made the best use of the space available, although the unit housing some drawers and the console for lights, announcements etc went behind one of the beds, just giving an extra shelf (which came in handy for my husband’s birthday cards to be displayed). The console itself had a button to turn off ship announcements, with a handy red light to let you know that one was being made. Our cases were on the very large side, so didn’t fit under the beds, especially as there was a wooden plinth in the middle. One case went in the wardrobe, the other between the chair and the bed. My husband has a habit of bringing extra coat hangers, not always necessary, but it’s not particularly a battle I care to fight. Thirty years together has taught me to agree to disagree, and if packing too many coat hangers is the worst thing, then we’re not doing badly! An extra couple of hangers might not have gone amiss, but he’d managed to pack over 30, so we had far too many! I’m sure they’d have brought us some extra, had we asked… The layout of the cabin meant one bed didn’t have a bedside lamp or table, which was a little bit disappointing – I suppose we could have asked for the bed to be made the other way round, so the drawer unit could be used. Being two men of a certain age, neither of us have much hair, so having not one but two hairdryers in the cabin made us laugh as did the fact that our Christmas crackers both contained combs! Daytime activities (especially after 5) are extremely low key (or non-existent), so we enjoyed the interactive TV’s on-demand film and TV programme options which we were very pleased to find came at no extra charge. The cabin was towards the back (I’m sure there’s a technical term for the blunt end), so when the ship was coming into port, the engine noise was fairly loud – and when moving in high winds, it did tend to creak, so earplugs are very much recommended. Having said this, for most of the trip, it wasn’t a problem. One cabin we would advise avoiding is 5143 – there was a really loud vibration noise outside, not sure if it was audible inside that cabin, though, but it would surprise me if not. We were delighted with the kettle in the cabin. Perhaps a little saucer for used teabags wouldn’t go amiss, but we used one of the glasses to put teabags in. We brought our own redbush teabags, but they were available in the tea station, along with a large selection of other teas and infusions. Our cabin stewardess came from Thailand and was very good and thorough. We didn’t get any towel animals, but perhaps, like the baked Alaska parade, also missing, that’s another thing of the past. We had a couple of very minor issues with the cabin (both of our own making). They were dealt with very speedily, with a short note afterwards to say they’d fixed the problem, but reminding us not to hesitate to get in touch if the problem hadn’t been rectified to our satisfaction, or if there was anything else they could do. A very nice touch, we thought. Dining – Table 301, Spey We’d asked for a table of 8, but were given a table of 6, but were only 5 diners – pleased to say we got on exceptionally well with our fellow travellers, three solo women. We were tucked into the corner by the door and it was very noisy at times, which apparently is unusual for the Spey. Being next to a serving station made it even noisier, cutlery and plates were thrown into bins by the waiters. Once we’d had a word with our servers it was better - we did this a couple of times during the cruise, simply saying that the noise levels had increased again. Had our table mates not been as brilliant as they were, we might well have asked to be moved. Service was impeccable – no problem with menu variations, for example having a starter as a dessert. With a couple of rare exceptions, we were very happy with everything we were served, although we did wonder why the rather tasty soup called borscht didn’t contain any beetroot! On the one night things really weren’t to our taste (the burnt nut roast incident), alternatives were found very quickly. We immensely enjoyed a late breakfast in the buffet sitting outside by the pool (heaters were on when it was cooler) – and rarely used the Ballindalloch main restaurant. One tip - for breakfast and lunch, all three restaurants have both a waiter served menu and a very similar buffet, but the menu items aren’t available in the main buffet. At breakfast, I very much liked the selection of nuts (Brazil, cashew and walnut) along with the goji berries. We didn’t partake of the sparkling wine at breakfast on formal nights, but I poured the orange juice into champagne flutes to give a sense of occasion! Much to my husband’s disgust (being on second sitting we’d not long had dinner), I liked to have a “look” at the midnight buffet, which was varied and certainly not at all leftovers from dinner! Needless to say, this “look” generally turned into something landing on a plate and into my mouth… Portions at dinner were on the meagre side - I’m sure double portions were available but we never asked - a couple of times we had two main courses, or an additional one to share. There’s no way anyone could go hungry! Christmas/New Year The ship was wonderfully decorated throughout and at guest services, we thought it was a lovely touch that you could help yourself to satsumas and nuts. Christmas Eve had a carol service after which port, sherry and mince pies were served in abundance. We got back to the cabin to find that instead of a chocolate on our pillows, we had a small bag of chocolates to share. Christmas Day had a deck party in the morning, with a free egg nog station, which helped things along rather nicely! Lunch was just a normal sea day – they actually forgot the lunch I’d ordered from a waiter – I asked several times over 30 minutes - but I did get a free glass of wine to compensate! I just thought it was hilarious as we were on an all inclusive package. But as they say, worse things happen at sea, and I certainly didn’t go hungry for long! In the afternoon, my husband had a sleep and I went to see the Queen’s speech which we all ended up listening to, as something was wrong with the technical setup. I very much applauded her sentiments against tribalism and the need to get on with ones neighbours, but bit my tongue! The entertainment team then played a game of charades, which was quite funny. We slept the rest of the afternoon until it was time to dress for the Captain’s reception. One of the entertainment guys was dressed up as Santa in the Captain’s parade on the way in, so I told him “all I wanted for Christmas is EU”, in quite a loud voice! It was Christmas, and I was well behaved for the most part! We thought our waiters seemed a bit rushed on Christmas Day, until we understood that they were all trying to synchronise and sing a few Christmas carols, which was another nice touch. We were very surprised to see that cocktail parties for certain loyalty level guests made up the main entertainment on Boxing Day, leaving very little to do for first time guests like us, or people who didn’t want to drink at 11am, but it did mean we got seats at the quiz, which was usually oversubscribed if you didn’t get there early enough. New Year’s Eve was great. There were two alternatives – one in case of rain, one for dry weather. The weather wasn’t too kind and we were glad to have brought rain ponchos with us which we put over our dinner suits. It’s a very comfy cruiseline and there isn’t any obvious stuffiness and pretentiousness we’ve found a couple of times on other lines. We were comfy and enjoying ourselves, so that’s what mattered! After dinner, we went to the show, then before we knew it, champagne (well, fizz) was flowing and the fireworks started which were absolutely fantastic and every bit as good as Sydney where we were lucky enough to see them on our honeymoon. One thing we didn’t hear, however, was a countdown, that’s not to say it didn’t happen. The festivities lasted long into the night and I knew it was time for bed when the conversation turned to football and all I could think to say on the subject was that some years ago, we’d really enjoyed seeing the Beverley Sisters – one of whom was married to a footballer. As I said, it was well and truly time for bed! I was very fragile the next day (one of the waiters even asked a couple of days later if I was still fragile!), we finally surfaced and went to brunch in the Spey at around 11.45am, after watching the ex-policeman’s talk on airport security on our cabin telly. We were surprised that it wasn’t really a brunch, but breakfast simply morphed into lunch at mid-day. After lunch, we went back to the cabin and watched a great film called What I Did Last Summer. After paying a visit to the future cruise desk, we sat at the back of the ship with a cuppa watching the most magical sunset, in a nice warm spot thanks to the outdoor heaters. Ports We’d been to most of the ports before - and all of them were very easy to walk to from the ship, as long as you’re able bodied. None of the ship excursions took our fancy, but we were most impressed with the booklet and maps that came before the cruise, although they could have done with a little more information about the ports themselves. The destination guide, Graeme, did a good job of giving some hints and tips and not being too centred on the excursions. However, his appalling pronunciation of place names left a lot to be desired! As a linguist I picked up on this and his pronunciation would probably have confused local people if you were asking for directions. For some reason, exact docking timings weren’t given until the day before, which made it a little difficult to plan too much in advance, but having said that, we did seem to be in port for longer than other cruises we’d been on. Lisbon We did a Free Walking Tour (you just pay a tip at the end) of the Alfama and Mouraria districts – you can easily book in advance online – they did stipulate a €2 deposit for not showing up, but were very accommodating when I said we were on a cruise ship and it depended on the weather if we could dock. The tour was excellent, even though we’ve been to Lisbon countless times, and I’d even spent a month here in the 80s, we learned quite a lot from our guide. The tour ended near to the Church of Graça, where there is an amazing panorama of the city, along with a wonderful little outdoor café serving light snacks and sandwiches, the ideal antidote to the fancy meals we were having onboard. Las Palmas de Gran Canaria Our extended stay let us go a little further under our own steam. We went to Vegueta, the old town, on the number 12 bus for a couple of Euros, taking about 20 minutes. The architecture around the main shopping street, Triana, is beautiful and rather reminiscent of some parts of Old Havana. We visited the Museum of the Canaries which was a bit old fashioned and apart from a room full of skulls, not overly interesting. After a nice lunch, we went to the Christopher Columbus Museum (my Yorkshire upbringing and infantile humour still makes me giggle when I see the word “Colon”, his Spanish name)… It’s a fascinating place, with lots of old maps of how people thought the world looked, and housed in a beautiful old building. Highly recommended. After getting back, we still had time to go for a walk along the beach front and have a quick look around town, and even to the shopping centre by the port. One little tip – the port wifi reached into the ship, so on returning, I had a quick look at my emails, although we had taken advantage of free EU roaming earlier in the day. Gran Tarajal (Fuerteventura) It was too windy to dock, so we diverted to Puerto del Rosario, the capital. Not the prettiest of places, and with the exception of a very small museum dedicated to a philosopher who escaped from Franco and a shopping centre, we didn’t find too much to do here, so went back to the ship for lunch. Santa Cruz de Tenerife Once again, we were in port until very late evening, so we went by tram to the charming little town of La Laguna (the tram stop is called Trinidad and at the end of the line, making it very easy). After visiting a museum, we went for lunch at an old Canarian Restaurant (Patio Canario) which is housed in an old building. Far from being a tourist trap, most of the clientele were Spanish - the food and service were excellent, as were the prices. The tram ride cost a couple of Euros and was a very pleasant journey taking about 20 minutes. San Sebastian – La Gomera We hadn’t been here before, and I was intrigued that they have a whistling language, so was delighted to see that a local troupe do a demonstration of this, along with local dancing. Apart from that, we didn’t really find much else to do – we were only docked for the morning, so enjoyed a coffee in the main square with two of our table mates before heading back to lunch on the ship. Funchal - Madeira All aboard was 4.30pm which still left us time for a leisurely breakfast. With 11 cruise ships in port, we were very lucky to dock at the most convenient location possible. Funchal was understandably busy, and our attempt at visiting a Madeira wine lodge was thwarted by hoards of people. This was the only day where the weather was unkind with rain on and off, but we still managed to have a walk round. When it threw it down, we had a simple lunch (forgetting how large Portuguese portions were!) Walking round, we found parks wonderfully decorated for Christmas, and stopped by the lovely Christmas market, where we just had to have a ginjinha (cherry liqueur) in a chocolate cup, followed by a Madeira wine in a chocolate cup, then another just in case. And perhaps another, but I can’t really remember. We got back to the ship and slept it off until it was time for the Captain’s Reception and Gala New Year’s Eve dinner! La Coruña This is the one place I’d love to have spent some more time exploring. I’ve never really understood why you’d want to be off the ship for 8am when shops don’t tend to open until 10am or so, although if you’re on a tour to Santiago de Compostela, you would need to set off quite early to make it worthwhile. It’s a real shame we left La Coruña so early at 1.30pm as it was a lovely place for a wander around. We found a very quirky café and I enjoyed a black coffee while my husband had the most delicious thick hot chocolate. No wonder he didn’t have room for the midnight buffet! Walking round, it looked like there were a lot of interesting places for lunch which hopefully we’ll try next time. Ship activities We’d both been very busy before the cruise, so were very glad of time to relax. To be honest, we didn’t see too much of the daytime entertainment staff – there were no napkin folding/cookery demonstrations etc, but we did enjoy the talk with the dancers and singers explaining how things worked backstage. What daytime activities there were had a tendency to clash, for example the quizzes and the speakers. Most evenings there was very little to do after 5pm until dinner - that said, bridge players or dancers were probably very well served. That said, one night, there was a Mr & Mrs competition. We were going to join in, but by the time my husband said yes, we were pipped at the post by another couple. Probably just as well. Our meals meant that we missed the 10pm quiz, as it would have been too much of a rush to get to the theatre show afterwards. I’ve already mentioned Andrew Robley, who not only was brilliant as the Panto Dame, but also entertained us a few times during the cruise (both on and off the stage as he was around and about the ship quite a lot). There was also a comedian, a singer and a magician (to whom I joked that the passengers do a brilliant magic act – they can make food disappear at an amazing rate!) One thing we were surprised at was the suggested themes weren’t adopted by the waiting staff – we thought they should also wear a touch of red, tartan etc. We had a lovely and relaxing time and we’ve already put down a deposit on a future cruise, so that says it all, and we’d have no hesitation in recommending our cruise to the right demographic of mainly over 50s. It’s definitely more hip-op than hip-hop, Fred Olsen definitely know who their clientele is and look after them exceptionally well. Read Less
2 Helpful Votes
Sail Date: December 2018
Staff – some good some bad, certainly not at the level across the board of the more expensive cruise lines but a lot of the staff where great. Drinks – the drinks package includes so little variety I ended up always paying the top ... Read More
Staff – some good some bad, certainly not at the level across the board of the more expensive cruise lines but a lot of the staff where great. Drinks – the drinks package includes so little variety I ended up always paying the top up to have different drinks however it wasn’t very pricey to top up to nicer drinks. Swimming pools and recreation activities - They have very little and much of what they have is catered to their older clients. Knowing in advance this was a smaller ship with older patrons we took a PS3 with us, on day one the reception staff refused to set the TV up for us so we could plug it in (it needed a different controller to the one supplied as they have their own system that doesn’t allow other HDMI channels) however we asked different staff on day two and they sorted it for us. As this was a Christmas time cruise we avoided pools as did pretty much everyone else as it was to cold. Quizzes and shows – you could turn up pretty much as the shows were starting and still get a seat a big change on the larger ships however the shows were very low budget versions of what you get on larger cruise ships they were mildly entertaining at best. With the quizzes we were lucky if we found one per day so we spent quite a bit of time in our room with the entertainment we brought with us. Photo's & other items to purchase – we didn’t get any pictures done really so didn’t investigate this price. Bathrobes – not available to purchase ☹ Anything extra you may want to pay for was reasonably priced. Food - Breakfast Breakfast in room was ok, not much in the way of queues for the buffet and we didn’t try the sit down breakfast. Food - lunch, snacks and late night food. Buffet not too busy but variety was very low although quality was very good. Food - dinner Sit down meal was largely good quality but amount of food was limited and my husband who is a picky eater struggled to find food at dinner time. Food - room service Food was pretty good and was included in the price which is unusual and nice however it was very much snacks no meals available. Fred Olsen were a good low budget cruise line where the quality is good but variety is limited however the price of this trip was similar to we paid on P&O so I don’t feel the price reflected the fact they are a budget cruise line. Would happily sail with them again but I want the cost to be dramatically lower than the mid range cruise lines like P&O and Royal Caribbean Read Less
2 Helpful Votes
Sail Date: December 2018
We chose the cruise for the Christmas Markets in Europe. The Balmoral crew had made a splendid effort to make the ship festive. Lovely decorations throughout.There were beautifully made gingerbread houses in some spots on the ship. A ... Read More
We chose the cruise for the Christmas Markets in Europe. The Balmoral crew had made a splendid effort to make the ship festive. Lovely decorations throughout.There were beautifully made gingerbread houses in some spots on the ship. A lovely festive dinner and very good entertainers and speakers. Enjoyed the orchestra, piano player, string quartet and guitarist, talks and quizzes. Formal nights with lovely food but good food throughout the trip. Lots of work goes on to make a voyage successful, but the crew including those we don't see are very discreet. Because of being December with unpredictable weather and fog the itinerary had to be altered but as we had been to Germany and Denmark on another Fred Olsen cruise we had been fortunate to see the Rivers and Kiel Canal in good weather ad daylight. Others may have been disappointed, but it is winter. The Christmas markets were amazing. The Tivoli Gardens at Christmas with 'snow' looked wonderful. The shopping streets in Copenhagen were full of people and lights. A lovely experience. Hamburg had a Father Christmas flying overhead on zip wires at the Christmas market. There were sprinkles of snow. Bremen is a lovely town, our third visit. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose this as it was my husband’s first experience of cruising although I’ve been on several. The duration and itinerary were ideal, as was the ambience of a small ship. Food and service were very good and we particularly enjoyed ... Read More
We chose this as it was my husband’s first experience of cruising although I’ve been on several. The duration and itinerary were ideal, as was the ambience of a small ship. Food and service were very good and we particularly enjoyed hearing Adam Reece playing in the Observatory Bar. Embarkation was very well organised and we both felt we benefitted from the relaxation of the cruise. Luckily, we were on a dining table with two other couples with whom we had some most lively conversations over dinner. Our waiters showed great patience over the fact that we were last to leave each evening. One disappointment was caused by the itinerary being changed, resulting in only one day on the Kiel Canal instead of two. Nevertheless, my husband is happy to try another cruise and it is likely that we shall opt for Fred Olsen next time. We didn’t go on any shore excursions, preferring to be independent, but we did choose to book the drinks package and it was well worth it. Read Less
5 Helpful Votes
Sail Date: November 2018
This was our first Fred Olsen cruise having previously sailed with Royal Caribbean and P&O. Not long after booking we got a call offering us a tour of the ship, I asked the lady to call back the next day as I needed to discuss with the ... Read More
This was our first Fred Olsen cruise having previously sailed with Royal Caribbean and P&O. Not long after booking we got a call offering us a tour of the ship, I asked the lady to call back the next day as I needed to discuss with the wife. No call back. Later we had a recorded message telling us that our dining room had been changed with no reason/explanation given. When we went to check in they couldn’t find our reservation eventually we were told that our cabin had been changed. I said that our luggage labels had the original allocated cabin and was told that this would be known and sorted. It wasn’t our cases were put outside the original cabin. We were not advised of our dining table number and had to wait on the first evening whilst this was found out for us. We had a nice large cabin but the ship was smaller than we are used to so we always knew we were at sea. The shower/bath towels were small and thin in fact the towels in the cabin for use when sunbathing were of better quality. The entertainment during the day was mixed, the entertainment staff were rather young and immature considering the age of the passengers. The evening entertainment was poor with only one show in fact the best show was the one put on by the crew rather than the on board “professional team”. The British Night was very good. On the plus side the food (particularly the evening menu) was excellent and the staff were very friendly and courteous speaking to us by name straight away. Having a buffet breakfast was disappointing having been used to a waiter service from P&O. Fred Olsen seem to have a very loyal customer base with most of the passengers we spoke with regular FO travellers. Read Less
4 Helpful Votes
Sail Date: November 2018
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I ... Read More
Mystery cruise was great fun ,no idea where we were going until we entered port .very well organised and the crew kept the secrets well .Fellow passengers were annoying in their determination to tell you they knew where we were going . I did not want to know and told them so .Way to many passengers were doing cruise price paid comparisons which I never understand , if you booked you must have been happy with the price you paid otherwise you would not book surely ?I think the price of extras in the ships general shop are excessive as in £5 for a standard size bar of Cadbury’s milk chocolate ,silly .service in the pub lounge was poor but the observatory bar was brilliant . The single travellers get together at the start of the cruise was a shambles and served no purpose . Balmoral is a great small ship well maintained and nicely appointed. Shame about some of the passengers !The food is 4 star country house hotel food nicely presented and good choices daily with good main course portions .The shows were very mixed but that is subjective I suspect . The classic piano recitals were superb . Read Less
1 Helpful Vote
Sail Date: October 2018
This was the first time on this ship having sailed previously many time on Breamar and Black Watch. My wife has limited mobility and we did not find the ship user friendly.b The steps onto the external deck are steep and the ramp ... Read More
This was the first time on this ship having sailed previously many time on Breamar and Black Watch. My wife has limited mobility and we did not find the ship user friendly.b The steps onto the external deck are steep and the ramp placed over part of them is too steep. The disabled toilet being placed with the door on one side of a ‘porch’ like access does NOT have an electric door opener and hand button to actuate. Result is that access is not easy. Debarking is complicated by the fact that the waiting lounges are on deck 7 whilst gangway access is on deck 6 resulting for disabled people having to use only two local lifts resulting in congestion and delays. Overall the ship is good certainly brought up to a high level by the crew who are, as with other Fred ships, excelptional. Every member contacted was polite and very helpful indeed. The food was the usual Fred high standard but could have been presented on hotter plates. Overall and enjoyable holiday. Read Less
5 Helpful Votes
Sail Date: October 2018
we have travelled on the fred olsen ship Balmoral over 10 times and we joined her again in October 2018 in Southampton for our yearly cruise to the Canaries. As soon as you step on the Balmoral 's carpet you feel as if someone has ... Read More
we have travelled on the fred olsen ship Balmoral over 10 times and we joined her again in October 2018 in Southampton for our yearly cruise to the Canaries. As soon as you step on the Balmoral 's carpet you feel as if someone has put their arm around you and says come on in we will give you a really good time. The weather on this cruise was not good but the crew always did their best to entertain us. The crew are so friendly and the entertainment is of a very high standard, particularly the show company . The daily activities are fun and varied and Alex and Duncan were great and organised the games and quizzes really well. The food is excellent and the service extremely efficient . Our waiters were so kind and attentive and accommodated any request which deviated from the menu. Our fellow diners were charming which is important as you are allocated set tables for the evening meal. You are of course at liberty to visit the self service palms cafe if you wish to dine more informally. The embarkation ran very smoothly and we can't wait to see her again. Read Less
21 Helpful Votes
Sail Date: October 2018
My wife and I recently took our first cruise. We travelled on Deck 5 in an outer, windowed cabin, on Fred Olsen's Balmoral to the North German ports of Bremen, Hamburg and Kiel dep Newcastle 19 November. To say it was grossly ... Read More
My wife and I recently took our first cruise. We travelled on Deck 5 in an outer, windowed cabin, on Fred Olsen's Balmoral to the North German ports of Bremen, Hamburg and Kiel dep Newcastle 19 November. To say it was grossly disappointing would be to ignore the few highlights, but even they are too few to persuade us to repeat the experience. The worst aspect was the selfish and uncouth behaviour of most of the passengers. Billed as 'adults-only' this should have been subtitled, 'ideal for greedy, self-centred and rude elderly people'. The experience began as soon as we got on board where we discovered what the 'Olsen Regulars' already knew - that the light afternoon tea of finger sandwiches and cakes were laid out self-service style. Because the staff made no attempt to serve the passengers, the Olsen Regulars who charged on board at the first opportunity had emptied the single tray of roast beef sandwiches leaving just the egg mayonnaise and other lesser fillings for the others. Mind, that didn't stop the Olsen Regulars pushing, (actually 'forcing' would be more accurate), their ways past those who boarded later to wreck and largely waste the cake display. So greedy were these people they misused the serving tools and instead of serving themselves a single portion of cake they destroyed one or two others which they left for the lesser mortals behind them and helped themselves to a third or even fourth undamaged cake. I'm told by more experienced travellers that this is normal behaviour on cruise ships, especially Olsen. If so the solution is within the cruise lines' control, ie serve these teas so all passengers get a fair share. Hardly rocket science. It was a coincidence that one of the films showing in the cabins was The Second Best Exotic Marigold Hotel - not only an excellent film but also very apposite. In the open sequences the character played by Dame Maggie Smith explains to an American hotel employee who's just served her a mug with a tea bag and a flask of warm water that 'tea is a dried herb that's brought back to life by infusion in boiling water, not the lukewarm piss you've served'. That's exactly what every cup of tea served on Balmoral tasted like, grey, tepid urine. And the coffee's not much better unless you pay extra for it when they actually use real coffee. Again the solution is within Olsen's control, either teach your staff how to make tea and coffee or subcontract to Costa or Café Nero. Like un-monitored pre-school children, guests were allowed to behave as they wished regardless of the inconvenience they caused other passengers. For instance couples spread themselves and their knitting and newspapers right across a four-seat settee and refused to make space for other passengers wanting to sit down and buy a coffee. Far too many passengers using their own powered wheelchairs used the public areas like raceways to the detriment of everyone else. As we were disembarking at Newcastle the queue refused to budge for one elderly man trying to back out of a lift pulling his wife in a wheelchair, while at the same time another, obese man using a walking stick was trying to force his way into the same lift and complaining volubly because the wheelchair was in his way. God knows how many would have died due the selfish attitudes of passengers towards others if the ship had sunk. Now for some due praise. The cabin service was excellent, flawless. The girls deserve a raise for if anyone comes back it will be in large part due to them. True, the corners of the bathroom could do with steam cleaning with an industrial machine but that's a small point. The serving staff in the Ballindalloch restaurant were also generally excellent and are due similar praise though a little more attention to the cleanliness of glassware wouldn't go amiss. Sadly the quality of the staff didn't extend to the so-called premier restaurants, Spey and Avon. On two days my wife and I took lunch in these restaurants. On the first day we chose self-service, on the second we selected from the menu. That day we shared our table with a courteous and polite solo passenger. After our meal we were offered coffee and all of us accepted. The waiter brought two coffee cups, one saucer and a pot containing half a cup of lukewarm coffee. When we pointed out his omissions the waiter shrugged his shoulders and walked away. Other deficiencies we noticed in these restaurants were that waiters removed plates before diners had fully digested their last mouthful and plates were removed from one diner in a party who had finished eating before the others had completed their meal. There is little point in having an industrial toaster if the waiter operating it pre-toasts the bread and places this hot toast on a plate (albeit inside a napkin) so it's ready cooled for the next customer. This is idiocy. In general the food was adequate though occasionally tastes and flavours were rather too subtle and indiscernible. This comment applies especially to desserts, for instance lime and lemon cream item that's bright coloured but almost flavourless. My wife and I took the speciality Indian meal. We assumed that the kitchen does not include a tandoor oven but that really was no excuse for naan bread tasting more like cake. The spice in the curries was very muted and completely unrepresentative of Indian food that most passengers would know. A very poor extra. We purchased the All-in bar supplement but frankly this was not a good idea. Bar staff served erratic measures and didn't always get the right drink e.g. gin and vodka were often confused. Furthermore they constantly urged passengers to order doubles which obviously saved them work but was in contrast to the rigidly-enforced rule that passengers mustn't be served a second drink was the first is on the table. The maitre d' and the charming couple running the bridge sessions need to get some balls. In the case of the maitre d' it is not acceptable when the majority of passengers have observed the dress code for the two formal nights to have to suffer passengers seated on the same or nearby tables who have refused to conform for their own personal reasons. The code is well published and if any diner doesn't wish to observe it they should be obliged to eat elsewhere. Frankly the dress code is unimportant to the men but a courtesy to the ladies who can choose to dress up a bit if they wish. The same criticism must be levelled at the couple who run the bridge sessions. My wife and I were looking forward to learning to play bridge but our experience was completely spoiled by another couple who turned up at the beginners session despite being very experienced players. Their objective was simply to impress us with their expertise (and conversely our mediocrity) and furthermore to criticise the explanation and teaching being given by the experts. In contrast, although my wife and I were only observers, the dance tutors and hosts performed in an absolutely exemplary manner. They were not only skilled but courteous and polite and frankly a credit to whoever employs them. There is an air of parsimony in many cases throughout the ship. For example, doctors regularly recommend the elderly to drink a litre of water per day. For Olsen to charge £1.50 for a bottle in the cabin shows the company in a very poor light The entertainment offered on-board varied from first-class to puerile. The three headline acts, Geoff Taylor, Andy Eastwood and Paul Broadwood were excellent. The second level entertainers were adequate and Howard Johnson deserves special mention. Adam Reece on the other hand needed to practice. Having said that, playing music for others to talk through is a thankless task. However there is no excuse for the frankly paltry concert party. It was amateur, the singers were often out of tune and frankly Bolton amateur operatic society (with which I have no connection) would have done a better job. A number of guests who had sailed on Balmoral earlier in the season told us they had already seen the concert party performances and they were no better even after practice. If shows are contracted over a season and customers are likely to find themselves seeing the same shows twice or more they should at least be warned. For readers with young children around them the leader was reminiscent of the very talented Mr Tumble - though completely devoid of talent, charm, stagecraft or ability. He couldn't sing either. Although only six piece, the house band in the Neptune lounge was terrific. The same cannot be said of the Lido quartet who needed a considerably wider repertoire. Despite the description printed regularly in the ship's newspaper, Amy Winehouse is not representative of music of the 60s 70s or 80s. The music that was performed was too often music to slit your throat to. Even worse was the indulgence by the Olsen company of the leader of the concert party with a solo performance one evening the purpose of which he was quite open about was to provide him with a video for his CV. Again his comments revealed that his parents and possibly his grandmother were also on board and a number of people sitting near us wondered aloud how much discount they'd received. Of course staff discounts may be extended to their family but I suggest Olsen reviews the publicity staff are allowed to give this perk and treat them in the same way as British Airways staff are required to do, ie don't draw attention to your family. Of course cruise passengers realise that itineraries may have to be varied according to the vagaries of the weather. In our case it required us to remain a second day in Hamburg and all passengers were impressed by the announcement that tickets on the shuttle buses on the second day would be free in contrast to the £5 round-trip ticket charge the day before. The gesture was, of course, completely hollow since the queue to get on a bus into the city involved a 90 minute wait in line on the dockside and a 60 minute wait in the Hamburg street for the return journey. Bearing in mind how many passengers needed walking sticks and other aids the parsimony was a disgrace. You urgently need a competent cruise director who knows that his job is organising things like adequate numbers of buses and not replacing the compere at the Palladium. He needs also to be taught to speak clearly not gabble. Clearly Olsen is terrified of Norovirus. I have no experience of it but I do know that the way you handle the refusal of the captain and his crew to touch passengers even at a formal reception needs a serious review. By all means replace the receiving line with a pleasant, personal welcome and presentation but to word it in the way it was unnecessarily proscriptive. Additionally, on that subject, all the chairs in the dining rooms need a serious cleaning – the wooden arms and lower frames of most chairs were sticky. Again, most of the Dyson hand dryers in the men's toilets need urgent servicing. They only dry the backs of the hands - almost no air comes out of the palm elements. A final note of praise: the selection of films available on the televisions in the cabins was varied and should have appealed to most tastes. Overall, I would define our experience with Fred Olsen lines and Balmoral as a better-than-average holiday camp afloat. It had all the disadvantages of an all-inclusive hotel holiday without the single benefit that you can always walk out the door and into town. On the evidence of this cruise, once you've seen one German port you've seen the lot. We took advantage of the two days in Bremen to take a train to Lübeck and spend a delightful and informative – if a little wet – day in a fascinating city, but this was an exception. Our experience with Fred Olsen has ensured that we shall not be cruising again nor going to the pantomime in Billingham on Teesside where the majority of the concert party have apparently been hired to perform. Read Less
5 Helpful Votes
Sail Date: October 2018
The reason for choosing this cruise were many One the embarkation and disembarkation port was only half hour from home so we did not have any extra travel to join the ship.TwoThe ship Balmoral, we have sailed on this ship in the past and ... Read More
The reason for choosing this cruise were many One the embarkation and disembarkation port was only half hour from home so we did not have any extra travel to join the ship.TwoThe ship Balmoral, we have sailed on this ship in the past and have had a wonderful time . The food,entertainment and ports of call had always been good. The size off the ship was also to our liking, friendly yet spacious but there was always things to keep you occupied whether it be energetic or a quiet spot to do a jigsaw or sit with coffee and loose your self in one of the many books in the very good library. The talks during the day also give a change of interest or where some of the guests took advantage and had a sleep. If you needed help there was always one of crew around willing to give you a hand. We did have a problem with the cabin on this cruise in the shower and the toilet, later we had debris blowing from the ventilation we where offered a change of accommodation but told no guarantee that the same thing would not happen, so we declined. All of the problems were attended to soon after they were reported. We now look forward to our next cruise with Fred Olsen Read Less
4 Helpful Votes
Sail Date: October 2018
Mainly itinerary and the time of year, less crowded places. Embarkation swift and efficient at the Port of Tyne. Very lucky with the weather for the time of year apart from Gothenburg and Helsinki. The food was of good quality and ... Read More
Mainly itinerary and the time of year, less crowded places. Embarkation swift and efficient at the Port of Tyne. Very lucky with the weather for the time of year apart from Gothenburg and Helsinki. The food was of good quality and varied, breakfast lunch and dinner. Service in the bars and restaurants was excellent although a little slow in the self service cafe. The crew and staff always seemed happy and smiling, friendly and efficient. Cabin although on deck 3 was adequate with plenty of wardrobe and drawer space, comfortable beds and a good shower. The two shore excursions we took in St. Petersburg were excellent with very knowledgeable guides. All other ports we explored by ourselves and found that easy using the maps provided. We only experienced two shows , one of which was the crew show, very enjoyable. We really loved the whole experience and booked while on board for next year. Read Less
11 Helpful Votes
Sail Date: October 2018
Its been 14 years since we did a Fred Olsen Cruise as we have mainly sailed with 5 Star Cruise Lines, but this cruise was from the Tyne and a short 15 minute taxi ride from our home and visiting some ports we had not visited before. So we ... Read More
Its been 14 years since we did a Fred Olsen Cruise as we have mainly sailed with 5 Star Cruise Lines, but this cruise was from the Tyne and a short 15 minute taxi ride from our home and visiting some ports we had not visited before. So we thought we would give them a try. So glad we did! Balmoral although an older ship is remarkably well maintained, far better than some lot newer ship we have travelled on. Staff service and friendliness leaves most other lines trailing in thier wake, Good food particulary in the Avon Restaurant and Made and Mark our waiters made this cruise. Weather was very good with only lght rain in Gothenburg and low lying mist in Helsinki all other ports fine a sunny and autuum colours in trees especially in St. Petersburg a real treat. We did our own thing in most ports but in Copenhagen and on the Evening in St.Petersburg we did Fred Olsen Tours, during the 2 days in St.Peterburg we did a independent small group tour with Cruising Excursions all tours were very good. Will we sail with Fred Olsen again ? YES and we will not be waiting another 14 years. Read Less
5 Helpful Votes
Sail Date: September 2018
We have travelled with Fred. Olsen several times before but never on this, their flagship. Chosen for the itinerary and because it was a special event with all 4 Fred.Olsen ships meeting in Cadiz, a good place to visit. That was a very ... Read More
We have travelled with Fred. Olsen several times before but never on this, their flagship. Chosen for the itinerary and because it was a special event with all 4 Fred.Olsen ships meeting in Cadiz, a good place to visit. That was a very good day if a bit overcrowded. Very nice ship which probably was not seen at the best time, as it was full and so you could not get into the various events and there was always a struggle to find a sunbed or even seat inside. The average service may also have been due to the fact that the ship was full and waiters particularly were very stretched. On late sitting we were often eating until 10.30pm -too late for most people. However even when it was quiet, the bar waiters were very slack and we often went to the bar ourselves after waiting 5-10 minutes to be served. However my main complaint was that as a gluten free passenger my food choices and places to eat were limited, and this appeared to be acceptable to the senior management to whom I complained. I was even told that it was just a fad introduced by the Americans. Would therefore not recommend it if you are gluten free, unless you want to lose weight! Read Less
4 Helpful Votes
Sail Date: August 2018
We chose this cruise because of the itinerary and were just viewing it as a means of getting to Orkney and Shetland and really were not expecting much. However how wrong we were. We found our inside cabin clean and spacious with a good ... Read More
We chose this cruise because of the itinerary and were just viewing it as a means of getting to Orkney and Shetland and really were not expecting much. However how wrong we were. We found our inside cabin clean and spacious with a good sized shower room. The food was excellent and we found the entertainment some of the best we have come across. We have cruised many many times with Cunard, Holland America, Princess, Carnival, Celebrity and Costa always having had either a suite or balcony so feel I am in a position to give an honest review of the Balmoral. We found the size of the Balmoral easy to walk around especially when in heels of an evening. The crew and staff were very friendly and there was none of the hard sell for good reviews from the restaurant staff or the maitre d. The only thing I would change is the disembarkation/embarkation at ports of call. This is the first ship where both have taken place on the same gang plank but I guess this may be due to size. The ports of call - Invergordon, Kirkwall and Lerwick were good and we were blessed with excellent weather. We toured independently and hired a car for the day in Lerwick through Bolts car hire who had car waiting on quay upon ships arrival at a reasonable price. The age range on board was varied and yes there were some people who had mobility issues and how nice it was that they too could enjoy a lovely holiday. I would definitely consider cruising on the Balmoral again. Read Less
8 Helpful Votes
Sail Date: August 2018
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and ... Read More
We chose this cruise for its itinerary and the Orkneys and Shetland were great and well worth visiting. We took a shore excursion at Inverness which was informative and well organised by our guide. Check in at Newcastle was fast and efficient. We booked an inside superior cabin on Bridge deck and it was OK with a larger than average bathroom. However, there were none of the touches such as hand cream, bath robes or flannels that we've had elsewhere. Just soap in a dispenser! The entertainment was adequate and varied for a short cruise. However, we found the food to be of a very basic standard and without a great deal of variety. Also the waiter service in the bars was very disappointing and more often that not, we had to go to the bar to order. The ship, overall, looks pretty tired and deck furniture definitely needs replacing with loungers showing rust and other signs of wear. Read Less
Balmoral Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 2.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 5.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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