2 Helpful Votes
Sail Date: July 2019
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can ... Read More
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can honestly say what a great ship the staff work so hard to keep it clean and the service they give is outstanding food is superb aswell. The thing that lets it down is far too many people on this boat during re fit they also added more cabins a lot more this results in over 700 plus more people on the same size ship as the last ship I went on freedom of the seas.... the obvious reason for this is to make more money but it is at the exspence of people enjoying there time on board. Sea days where awful it was like butlins holiday camp people reserved there sun beds early on and despite the so called 30 min rule for unattended beds this was never enforced. I had a balcony cabin for myself and wife and internal for my children also drinks packages I paid a small fortune for this and was not happy at some of the people on board and they ha e far too many teenagers on board there seamed to be gangs of them running around till early hours. I wish I had read the reviews before hand as everyone says the same thing. Shame on you royal carabian for putting profit before customers Read Less
6 Helpful Votes
Sail Date: July 2019
My comments are my own personal view on how I found the Cruise,This will be my 5th Cruise in all and possibly my last. Having sailed on this ship 2 years previous I found it a lot more crowded and not as pleasant, probably due to the ... Read More
My comments are my own personal view on how I found the Cruise,This will be my 5th Cruise in all and possibly my last. Having sailed on this ship 2 years previous I found it a lot more crowded and not as pleasant, probably due to the extra rooms added but hey it’s around an extra £150,000 per 14 night cruise for Royal Caribbean. Firstly my bad points: 1 Most Sun beds were reserved by 8:30am on sea days. Guests were putting towels out then going for breakfast, Royal Caribbean didn’t seem to be policing their own policy. 2 Dress code not upheld in main dining, many sleeves about both arms and legs but not the material kind I noted. I asked about this and was told they didn’t want to upset guests. (probably not start a fight I think) 3 Buffet windjammer dining like a cramped motor way service station. 4 Guest Rooms were not Part of the refurbishment and are showing there age. 5 Many people taking advantage of their drinks package noticed lots of foul language, in front of children as well. 6 Trips were over crowded and rushed very hustle bustle. 7 Loads of extras to pay for fish & chips and specialty dining restaurants which I think should be included in the price. 8 Bars busy and difficult to get a seat unless you got in early and stayed put. Good Points 1 Great friendly staff always helpful 2 Bar staff on the ball when serving as there are the ones who try and push in. 3 Also met some very nice people on board, as usual it’s the few that spoil it for the many. With the recent P & O incident I can see the potential of it been a regular occurrence on cruise ships, they seem to be taking over from the all inclusive Benidorm type package holiday. It can be quite a social mix when you have such a vast range of pricing for cabins. I paid a 5 star resort price for my cabin and I think that’s where my next holiday will be, where everyone pays similar and are in the same frame of mind. Read Less
2 Helpful Votes
Sail Date: July 2019
Wow !! My 8th time on Indie and possibly the busiest & worst cruise I have ever been on , no seats in the bars, no seats on the sun deck, bodies lying in every corner possible !! an absolute shambles !!, food in the MDR poor and ... Read More
Wow !! My 8th time on Indie and possibly the busiest & worst cruise I have ever been on , no seats in the bars, no seats on the sun deck, bodies lying in every corner possible !! an absolute shambles !!, food in the MDR poor and tasteless, and Windjammer not much better with bun fights every day just to sit down - No fun and certainly NOT relaxing as it should be. Queing for everything even a seat on deck 4 !!!! Since the refit the extra 500 people onboard this ship have absolutely ruined it , very dissapointed and every cent or nickle has been pushed to the limit by RCL. Sorry to say I am Diamond Plus and I will not be going back on this ship anymore, and have already booked a different line for only the second time in 25yrs as we do not like the Quantum Class as it is too claustrophobic in the lower decks and has no deck 4. Suite Class is the only way of guaranteeing a seat anywhere !! On a positive note, the bar/room & serving staff were fantastic and worked really hard, but were let down by poor chefs, poor meat quality and cheap cuts, lukewarm food. I could not understand the huge drop in food quality ?? The only places to eat with good quality WAS the speciality dining which we increased dramatically after getting served some terrible food in the MDR & Windjammer. Chops was excellent, Giovanis was the best by far followed by Izumi Hibachi which was fun and Chefs table which reminded me how Royal Caribbean use to be years ago. Sorry RCL you have got this refit totally wrong with the increased cabins and cut backs on quality. In fact I have had much better food on a cross channel ferry other than speciality. Goodbye Indie loved the way you were originally built ... but not now... Read Less
5 Helpful Votes
Sail Date: July 2019
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. ... Read More
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. We’ve been on Disney to the Bahamas, Carnaval both to the Caribbean and Mexico and Princess to Alaska. All these cruises have been in the last few years and the food, entertainment, and overall service were a lot better. I’m so disappointed so far. Our room is average but is obviously not maintained that well as there are scuff marks all over the walls especially near the patio door. Our front door doesn’t close well and sometimes stays unlocked because we didn’t realize that it did not close and lock. But back to the food, the buffet breakfast, lunch, and dinner is among the worst I’ve ever had both on the ocean or on land. The other cruise lines buffet food was of this much higher quality. I feel like Royal Caribbean is trying to get its customers to pay for the restaurants that are more upscale or even just better like Johnny Rockets or the fish and chips place near the pool. I resent that after spending as much money as we’ve had to travel to Europe and the cruise it’s self. My family and I are just looking forward to the excursions to Gibraltar, Nice, Florence, Rome, Naples, Sardinia, and southern Spain and hopefully making it back home without getting sick. Read Less
Sail Date: July 2019
We’ve just come back from a 14 night trip on the Independence which went to the western Mediterranean. It was a fantastic cruise and very little of our experience was anything like negative. However, a quick run down of the different ... Read More
We’ve just come back from a 14 night trip on the Independence which went to the western Mediterranean. It was a fantastic cruise and very little of our experience was anything like negative. However, a quick run down of the different bits we saw and did, follows! -- Windjammer -- We found the Windjammer a huge improvement on Vision of the Seas’s version. The seating is well spaced out and the furniture is nicer, meaning it’s an experience that’s generally nice, rather than a low quality fight for somewhere rubbish to sit to eat some food. We avoided it on Vision as much as we could. The guys with guitars singing for guests to wash their hands on the entrance were slightly amusing but completely unnecessary. Those who don’t wash their hands, won’t do so just because a couple of guys are singing at them. Also if you eat like a normal grown up human, you’ll use cutlery anyway! -- Izumi -- We were looking forward to some beautiful sushi (as we’d had on Vision) but this Izumi focuses far too much on Hibachi. Which essentially is a chef singing songs (expecting passenger participation) and flicking bits egg into guests’ mouths amongst other really “hilarious” things. My wife and I went on a formal night but we were sat around a chef with six others, none of whom were wearing anything smarter than t shirts. Made us feel awkwardly overdressed and we were completely unable to have a nice meal together. Izumi on Independence is very much expecting you to order their Hibachi combo meal. Don’t get me wrong, the chefs are very skilled but the food just tastes normal, like you’d expect for cooked Japanese food. Nothing special but $10 more than the dining package allows. We did order some sushi to have with the cooked food which was excellent but the atmosphere just didn’t fit with a nice meal out with your other half. In summary, don’t bother going to Izumi if you want a classy meal, don’t. It’s a slightly too expensive, too loud and too informal way to spend an evening eating what’s quite regular food. -- Chops Grille -- Fantastic - we ate there three times! Wonderful food and a really nice atmosphere and view. The seafood towers were great! Definitely worth every penny, especially as a package night. -- Main dining room -- The service was great, as is expected. We found that the menu was pretty boring though. Turns out that Royal Caribbean make the menu more British as the majority of the passengers are British. I’m sure it suited many but I don’t go on holiday to eat the same food as I make at home! By the way, they don’t have soup spoons. Eating soup with a dessert spoon takes ages and got boring! A strange lack of equipment for Royal Caribbean! I would say that the MDR is a nice dinner, but not special enough to look forward to. The food is great quality but not interesting - left me wondering whether I ought to have gone somewhere else (even Windjammer!) for dinner rather than spend 90 minutes eating unexciting food. -- Bars -- The bars were as expected, brilliant. Great staff and plentiful drinks. Schooner is a bit of a shame as it’s too much of a thoroughfare and seems to have a quiz on every half an hour. Our experience of Schooner on Vision of the Seas was a good one, but it was far more laid back and more music than quizzes (can’t remember any quizzes there actually). -- The pools -- Fantastic - facilities are brilliant. The rules about reserving beds aren’t worth the plastic they’re printed on though - nobody follows them and the staff don’t confiscate stuff left on them all day. People reserve beds at 7am on a sea day and don’t move all day. This is a huge issue that Royal Caribbean needs to sort out! -- The promenade -- We had loads of great evenings around the Promenade. The events and music make for a lovely evening atmosphere - and a party too some nights. We loved spending time here! -- Dress codes -- If you’re new to Royal Caribbean, the dress code for anything other than a formal night is anything from very informal to formal. On formal nights, if you wear a Tuxedo, you’ll be in a miniority - I reckon only 5% ish of passengers wear Tuxes. Generally most others makes an effort - but even so, don’t expect to be surrounded by those smarter people. Even in speciality restaurants, if you’re in shorts and a t shirt, you won’t be turned away on formal night. But if you are that person, do those of us who’ve made an effort a favour and stay in Windjammer please! -- The other passengers -- Generally, the (mainly British) passengers were fine. We did notice however fairly large groups from a certain northern city in England (not naming where, but you might be able to guess…) who unfortunately don’t travel with a lot of class - taking up huge areas of bars/pool areas with towels, getting drunker than is enjoyable for others nearby and being unable to maintain any eating manners or dress codes. These people yawped at each other (at one point, one group had a water/drinks fight in the pool bar…) and had little consideration for others. We found this description of group travellers to be in a surprising majority on the ship, maybe this city finished early for their school holidays. The serious point being that I’m not sure we’d sail from Southampton again because of it. The cruise wasn’t cheap but apparently price doesn’t guarantee any quality in fellow passengers! As advice for other travellers, think about whether this sort of group has a tendency to affect your enjoyment and plan your activities with this in mind. -- the destinations -- As with the other two cruises I’ve been on, I don’t really choose a cruise because of its destinations when it’s around Europe. Simply because European port cities can be a little samey. They were all pleasant (certainly Cagliari and Cadiz) but places like Naples were not good for those who aren’t great on their feet. We heard of injuries! -- overall -- I would happily do this cruise again. Nothing can be perfect and for a 14 night cruise, Royal Caribbean did an absolutely sterling job at it. My small observations are definitely only tiny issues. I will definitely be traveling with them again next time! Read Less
3 Helpful Votes
Sail Date: July 2019
We sailed on the Independence six years ago and had a great time which prompted us to re-book for the 14 night Italian Mediterranean cruise in July. The coach journey to the port was perfect and embarkation was quick and friendly. When ... Read More
We sailed on the Independence six years ago and had a great time which prompted us to re-book for the 14 night Italian Mediterranean cruise in July. The coach journey to the port was perfect and embarkation was quick and friendly. When we boarded the ship we sat on the top deck with a drink in the sun as we left Southampton looking forward to our fortnights break. Around four o'clock we decided to check out our rooms, as a party of five we booked two superior balcony staterooms on deck 7. First impressions were how tired the rooms were. Picture frames had chunks out of them, bedding had dirty marks on it, pillows were stained, the list went on. The worst issue in one room was the tea tray which was filthy and had somebody's false eyelash stuck to tray. We complained twice asking for a replacement tray (for obvious hygiene reasons) the gentlemen at customer services was very apologetic both times but this never happened and we ended up washing it in the bathroom sink ourselves. As the cruise went on we noticed how packed the ship was. It was a constant struggle to find a table for five most evenings in any of the bars and I likened getting a meal in Windjammers to shopping at a supermarket at Christmas, not a pleasurable experience. We opted for anytime dining but on three occasions were told that there were no tables available (hence Windjammers) on the times we did dine in the main dining room the food and service were excellent. The ship was roamed by gangs of teenagers who on two occasions we saw getting amorous with each other (much to the horror of some of the passengers) and young children running around chasing each other around the lifts and promenade. Our one fine dining experience was at the 'Murder Mystery' night at Giovanni's Table. The whole experience for $60 a head was terrible. We had to wipe food off two chairs before sitting down, some of the cutlery wasn't clean and the food and acting was very bad. As soon as we were told that the ordeal was over the restaurant emptied in about five seconds. On a positive note service from all of the staff on board was excellent especially from the waiters in Schooners bar and Made our room attendant who was always really friendly and helpful. All of the excursions we went on were great especially Rome with our guide Judy and Seville with Iesus who was fantastic. In conclusion, we found the ship run down and very disappointing. It was over crowded and there were too many children running around un-supervised which could be quite dangerous for the older passengers. Without the excellent shore excursions we would have had a very poor holiday. Sorry Royal Caribbean but I think we'll be choosing a different cruise line next time which is a real shame. Read Less
5 Helpful Votes
Sail Date: June 2019
Our first cruise was a short one on Indy in April 2017, so we were excited to be sailing on her again last month to the Canary Islands. What we didn’t know was that during its ‘refit’ last year they also added more cabins. We were ... Read More
Our first cruise was a short one on Indy in April 2017, so we were excited to be sailing on her again last month to the Canary Islands. What we didn’t know was that during its ‘refit’ last year they also added more cabins. We were informed there were 4500 passengers (an extra 500 people) on our sailing, the ship was full to bursting point. I am disabled and therefore used a walking stick and mobility scooter, but there was no where to sit in the evenings all the bars were constantly over full. We missed so much evening entertainment due to the lack of seating, we ended up back in our cabin after our 8.30 dinner sitting most nights. We could never get a sun bed around the pools and if you are not up early on a sea day there was no chance of getting a sun bed anywhere. Particularly if you’re disabled and cannot climb up a bed crammed along side other beds. We feel RCI have crammed far too many passengers on the lovely Indy yet not added extra bar lounges or seating to cope with it. We loved the many ports we visited, the itinerary was great, but being back on a very over crowded ship by all aboard time soon lowered our mood. We felt it was dirty too, the balconies didn’t get cleaned the whole cruise, and Chops Grill was dusty, the blinds all lopsided and tatty, the floor was grubby and looked like it needed a good deep clean. We booked it to celebrate our anniversary but sadly I can’t even say the meal there was great as my meal kept going back as my steak wasn’t cooked how I asked for, by the time I got mine, my hubby had finished his and my side orders were cold. It’s true RCI charge extra for everything my hubby had commented on it more than once. It’s a shame because we were really looking forward to cruising with her, but we paid a whole of money for a cruise and then couldn’t enjoy it to the max because of RCI’s greed. There were some good points, the staff in the main restaurants were always amazing, they couldn’t do enough for us. Also if you did manage to get a seat in a bar (during the day) the bar staff were great, we never waited long to be served. If you are happy to get up at 6am, plonk yourself on a sun bed and then not move all day, or you love to stand in or near a bar all evening with no chance of a seat, enjoy sitting in the theatre an hour before the show starts to ensure you get a seat, and money is no object then this is the cruise line for you. For us, no, I don’t think we will be cruising on any of the ships that have had a ‘refit’ in future. Read Less
6 Helpful Votes
Sail Date: June 2019
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant ... Read More
We were first time cruisers, family of 5 trip including Gran and daughters 22 & 3. The ship is lovely and cabins are clean and comfortable we were well looked after by our steward. Food in both dining room & buffet restaurant was very good with a good selection. The ports were all excellent with plenty of time in each. However as with most things on this ship Royal Caribbean only seemed interested in getting you to spend spend spend. Shore excursions were hideously expensive so we arranged our own. Two ports were a good distance from the town and for one RC had a courtesy bus but for Madeira they were charging €19pp!! Given the amount of disabled, elderly and children this was not good customer relations. Most of the staff were friendly apart from customer services who must be so fed up with complaints they barely acknowledge you - very poor! However our main issue was this ship is not conducive to under fives. Yes there is a kids club but it’s inside away from pools etc most of the young kids wouldn’t go in. If they didn’t that was it for entertainment in the evening. There was the occasional family disco at 6pm but this was poor. As for the pools if you have a child still in nappies/diapers they can only use a small area which has a slide with water but nowhere to swim which is beyond strange. If they don’t wear nappies they are not allowed in this area. Therefore if you have children who are in both categories the family cannot be in the pool together. This was a massive issue for many families we spoke to. It must be impossible for single parent families. The sunbeds are comfortable but too many packed together no space in between the veritable sardines! We probably will cruise again but not with Royal Caribbean as one person we spoke to who had cruised with them before told us “the refurbishment has resulted in more cabins therefore more cruisers and less space plus many things that were previously included in the cost were no longer and the subsequent charges were over the top”. Read Less
Sail Date: June 2019
This was our 3rd cruise on Indy and our first since it was refurbished. We thoroughly enjoyed ourselves with very little to complain about. I would say though that I preferred the ship before all the added whistles and bells. The ... Read More
This was our 3rd cruise on Indy and our first since it was refurbished. We thoroughly enjoyed ourselves with very little to complain about. I would say though that I preferred the ship before all the added whistles and bells. The overall condition of the ship was very good. The food in Windjammer and the MDR was some of the best we have had on any of our cruises and our waiting staff in the restaurant couldn't be faulted. Our balcony cabin was fine although the storage was limited and the wardrobe was badly set out. It was clean and functional. We rarely saw our cabin steward as we had nothing to ask him for as it was all there. We found a sun bed easily every day without resorting to getting up at the crack of dawn and in spite of reading in a recent review that people are charged $10.00 if the towels aren't returned at night this is simply not true. The only time you are charged is at the end of the cruise if the towels aren't returned. We never returned a towel at the end of the day merely changed them without showing our passes. We were served fairly quickly in all the bars we went to and also found a seat at all the shows.. Grease was particularly good and also The Jersey Boys show. The Cruise Director Cubby was just OK. We wish they would change the shows along the Promenade as they have been doing the same thing down Main Street for years now. The shops were a major disappointment on his cruise.. Normally there are carts with different items along Main Street but most nights there was one or none. Overall a great cruise Read Less
Sail Date: June 2019
went to great ports , food was very good in all areas, entertainment was ongoing, ship was in very good condition , many return passengers onboard, diamond club was of a high standard, just the interior rooms are a bit on the small side ... Read More
went to great ports , food was very good in all areas, entertainment was ongoing, ship was in very good condition , many return passengers onboard, diamond club was of a high standard, just the interior rooms are a bit on the small side (but there only to sleep in), anyone complains about this cruise then they should stay at home. the only thing that they should look at is handing out cruise cards to passengers as they embark not leave them at the cabin door (new system) as a few were forgotten by cabin stewards and this caused issues having to chase them up so you could get into room. the ship has been upgraded in some areas and there is a lot of new furniture around the place, as usual the jets in some of the spas were not working , they also cracked down on CHAIR HOGS as many selfish passengers were witnessed by us (early spa people) reserving seats then disappearing for ages (we took pleasure in pointing these out to deck supervisors and having them removed)Ha Ha Read Less
3 Helpful Votes
Sail Date: June 2019
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this ... Read More
This was our first cruise so we don’t really have anything to compare it to. We travelled in a party of 6, 5 adults and one teenager... Getting on the ship was stress free and so much easier than flying. The ship was very clean but this could have been due to a norovirus outbreak on the cruise before us it was continuously cleaned all the time we were on the ship. The ship is enormous, I was still getting lost on day 13 !....we had a balcony room which was ideal for 2 people but I wouldn’t want anymore than 2 in there ! The bathrooms are tiny. Our room was cleaned every day, bed made and towels changed. We never used room service didn’t really need to. My son who is 16 said it was the best holiday he’s been on he made loads of friends and for teens it’s great, you can give them freedom knowing that they are safe on the ship. There’s a curfew of 1am and security are very strict, which is good. The main dining room was fantastic..lots of choice and food always hot. We had anytime dining but ended up booking for 8pm each night as we found two waiters that looked after us and were amazing. Formal nights book a table or you will queue for ever ! We ate in windjammer on sea days for lunch, food is great however it’s too much like a canteen for me and we always struggled to get a seat. We tried Izumi one of the nights, it’s entertaining and the food is amazingly tasty. The rest of the bars and cafes on the promenade were very good. We booked our own trips as the RC were far too expensive. The gym is well equipped and you can watch dolphins whilst on the treadmill ! Not everyday you experienced that !....All the ports we stayed in were lovely and most were a walk from the ship. The entertainment was good, the bands were excellent as were the dancers and singers. Grease was a good show. Negatives for us were the amount of people on the ship. Sea days you struggled to get a sunbed and had to wait for ever the get a drink in the pool bars. The champagne bar and balero bar were always full and we always struggled to get a drink before dinner. For me a holiday is all about dining al fresco but there’s no-where to eat outdoors at night and even if there was it would have been too windy. If you get the opportunity do the silent disco it’s great fun. I had a lovely time and glad I’ve experienced a cruise but I don’t think cruising is for me..too busy and noisy and I could get 3 five star holidays for the price we paid. Read Less
1 Helpful Vote
Sail Date: June 2019
It's been a few years since we were last on an RC ship, onboard the Anthem, which was an amazing ship and experience. It was also one where most folk we spoke to would always say, "it's great, but it's not the ... Read More
It's been a few years since we were last on an RC ship, onboard the Anthem, which was an amazing ship and experience. It was also one where most folk we spoke to would always say, "it's great, but it's not the Indy". When we saw this year that Indy was doing a Canaries cruise, something we had wanted to do for a long time, we jumped at the chance to see if she was all that and more, especially after her recent refit and refurb, and hit or miss reviews here! Driving from Glasgow, thanks to FlyBe's exorbitant prices to fly direct to Southampton, our embarkation process from arriving at AB Parking to getting onto the ship probably took us no more than an hour from about 11am. The RC staff throughout were extremely helpful and ensured everyone was kept moving towards getting onto the ship. It was the same disembarking on our final day. It was all super slick, super efficient, and felt very well managed and controlled. Once onboard we had to wait about three hours for our cabin to be ready thanks to a deep cleanse of the ship due to an outbreak of the norovirus on the previous sailing. Again, on this point, I don't think I've ever seen a ship and her crew be so resolute in making sure everyone washed their hands, used hand sanitiser, or similar, be it getting on and off the ship or coming in or out of any areas with food and drink. Our cabin was starboard side mid-ships in the bow (7330). We weren't sure if it was a refurbed one or not, but it was certainly spacious when the sofa bed was away, with plenty room for my wife and I, along with our 11 year old boy. It also had a decent sized balcony, more than big enough for the three of us to be out on together. Our cabin steward did a decent enough job of keeping the room clean, although we had to put the sofa bed away ourselves after it was continuously left out for the first few days. After that, it was always put away during the day. The service felt perfunctory at best and nothing more compared to some previous experiences we've had. The ship itself, having spent a fortnight with her, isn't quite as grand as others would have us believe. She's a beautiful ship, but not quite in the same class as the Anthem (although I think we were spoiled sailing in her maiden year). The promenade is very nice, but you have absolutely no chance of getting any space or seats in the cafe, bars, or pub if you're on the 8.30pm dinner sitting. It's very disappointing after your meal to come down and see it crammed full with next to no space anywhere. Likewise, while we certainly never had any problems getting sunbeds or space at any time during the cruise, the poolside beds and those around the running track on deck 12 were very cramped and always busy with very little being done by staff to vacate empty loungers (there's supposed to be a maximum 30min limit). We always found space at the back of the ship towards the flowrider and beyond Johnny Rockets. Food wise, the Indy has definitely been one of the best ships for food I think we've been on. Both the Windjammer and Main Dining Room excelled in choice, quantity, and quality of food. Granted, the days at sea saw the Windjammer absolutely packed with very little room to get seats, but you prepare your best for this and try to schedule your eating time around when you feel it wouldn't be as busy. Johnny Rockets was never busy given it's a chargeable eatery ($10 per head for as much as you want), but the food was very tasty and I'm also sure ridiculously high on the calories. We also bought the three night dining package which we used in Giovanni's Table and twice in Chops Grille. Giovanni's is nice, but the food isn't a patch on Jamie's Italian on the Anthem, while our first experience of Chops on the ship wasn't great from a customer service point of view (this was rectified on our second visit and made up for the first one completely, plus the steaks are to die for in there). We used RC for two shore excursions, Lanzarote where we did the camels and timanfaya national park, and Madeira for the toboggan, cable car and wine tasting. While you are paying extra doing these through RC, we always feel it's better for piece of mind should any delays occur and you get left behind (as we saw several did during this cruise too). Both excursions were very enjoyable and professionally managed. We sadly only managed to see a few shows during our cruise; the brilliant Freeze Frame ice skating show, Frankie Valli and the Dreamers, and Grease. All very enjoyable, but you did need to be there about 30mins before to ensure you got a prime viewing seat. All highly recommended. Lastly, a special mention must go to our waiting team in the main dining room. Our sitting at 8.30pm was always brilliant thanks to Radu and Thommy who very quickly picked up on our needs every night. Nothing was too much trouble, any changes or requests were met with a swift response and resolution. Both were an absolute dream and played a huge part in making our holiday as enjoyable as it was. Radu in particular always had information to hand at the end of our meal regarding our next day on the ship. Both continually went above and beyond and were a pleasure from start to finish. We enjoyed our time on the Indy thoroughly, and while she maybe doesn't have the bling or glamour of the Anthem, we'd happily sail with her again in the future! Read Less
1 Helpful Vote
Sail Date: June 2019
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait ... Read More
This was the only cruise out of Southampton that fitted our time slot before returning to Australia. A beautiful ship but just too overwhelming with 4,500 passengers. Absolute chaos when docking at a tender port....expect a LONG wait to get off the ship. Almost impossible to find a sun bed. Despite written notifications not to leave belongings on chairs unattended for more than 30 minutes - this ruling was NEVER enforced to our knowledge. The Adult swimming pool stated the maximum depth was 4' 9" - I am 5' 5" and could not even stand in the water..... if towels are not returned at the end of the day - expect a $10 charge PER TOWEL added to your account. Have been cruising for over 35 years and have NEVER seen a ship charge for Fish and Chips on the deck ($10). Our main complaint was over the Sabbath service which was highlighted in the daily programme as being held in the Library. A few of us went along to this very public area where there were passengers on the internet, choosing books and doing jigsaw puzzles. There was NOTHING prepared for us and could not believe we would have been expected to carry on a service in a Public area. All other cruise lines have offered a private room and providing the necessary items. On reporting this to a Manager at the Customer Service Desk - she responded by saying 'IT WAS A SELF-LED SERVICE'!! My response was how could we do that without the 'tools'. Very disappointed with her attitude and dis-interest. We were second sitting in the Dining room and could not fault our waiters or the food. Probably the only two highlights of the cruise. The ship entertainers were lack lustre - the dancers out of sync - comedians average. The only worthy production was the Ice skating show. Shore excursions were too expensive so did our own thing. i wonder why cruise ships always stay shorter hours for a very interesting destination and much longer for a 'grotty' port. To sum up I can see that the INDY is all about 'MONEY'. Charging for every possible item they can. Cruising ethics have changed substantially over the years - so disappointing! Read Less
4 Helpful Votes
Sail Date: June 2019
The whole family really enjoyed this two week cruise to the Italian med. We were all onboard by 11am to enjoy this incredible ship . The balcony cabin was of a good size but was starting to show some signs of wear and tear , however it was ... Read More
The whole family really enjoyed this two week cruise to the Italian med. We were all onboard by 11am to enjoy this incredible ship . The balcony cabin was of a good size but was starting to show some signs of wear and tear , however it was kept really clean by our friendly state room attendant. We tried three meal dining package for Chops, Giovanni' s & Japanese restaurants all which were of a really good standard of food and service. The adults in the party all had the beverage package , which if you like a drink are value for money . Around the pools on sea days can get very busy however we always managed to get sunbeds together but we were up and about by 10am in the mornings , after this time you may struggle to get four or more beds together. We went to two shows, the first which was Grease was really enjoyed by us all , the second was an adult comedian who was just ok . We did two trips , one to Rome which combined the Collesuem and the Roman forum, the other which was my favourite was the tour of Pompeii at Naples . The six people in our party really enjoyed our time on the Independence it has something for everyone , we will definitely sale with RCL again. Read Less
7 Helpful Votes
Sail Date: June 2019
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with ... Read More
Ahhh this is so disappointing for us to have to write a bad review but it seems to follow a current trend of recent Indy reviews and we felt this would be useful for other young couples thinking of booking. We have raised our issues with RCI and are awaiting a response to their thoughts on the matter. Bit of background, this is my 5th cruise (2nd with RCI, last cruise being with them and was 4/5 years ago) and this was my partners 1st cruise, and 1st holiday in 13 years so needless to say we were both very excited for this and had high hopes. We are both young and wanted to get away for a while, saw the itinerary for Italian Med and jumped at the chance to go. We went big, drunks package, excursions, balcony room etc as we wanted the best experience we would get and not have to worry about money or other costs. On that last note, 'other costs'. RC seem to love charging you for everything. They are like the EA of cruises. Room service, $8, 2 coke's with your room service order, $8 ( I am not kidding it was $8 for 2 cans of coke), go to Jonny Rockets, just under $10 a head, fish & ships, playmakers etc, charges for any food. If you do not want to spend anything extra THIS IS NOT THE CRUISE LINER FOR YOU as you will not enjoy it as much! Then of course the specialty restaurants which are standard across most big liners. For the length of the cruise we were not able to get a seat at any bar after dinner (8.30pm sitting), or in any of the shows/productions etc either which meant we had to stand for hours or retire back to our room at about 11pm/12am every night as we were fed up with how busy it was. We missed out on some exciting shows like Grease, as if we were able to get a seat during the evening we were stuck there otherwise we would loose it, leaving most of the content of the of the cruise compass obsolete for us. No matter what time we went to the windjammer or on what day, we would have to do numerous laps to find a table (we are only a party of 2) which I have never seen before on any cruise liner. When we managed to get a seat, it was only to have sub par overcooked food that wasn't worth the wait. Sun loungers are like gold dust, no matter where we went. One morning we got up at 7.45am to go and get a lounger in a good spot only to find EVERY SINGLE ONE on the boat had been 'reserved' ie there were personal belongings or towels on the beds even though there was an apparent strict 'no reserving' policy enforced which we never saw being implemented once. When you are unable to get a sun lounger on a sea day, or get a table in the windjammer for lunch there is very little to do during the day for a young couple that just wish to relax. We booked 4 excursions, all of which were a total waste of time and money. In Gibraltar we waited for 45 minutes in 30 degree sun for the bus to decide to pick us up after the meeting time, and spend a further 45 in traffic which resulted in being burnt. In Pisa for Portovenre this was not as described, being a public use boat for 45 minutes that was over-packed to reach the town with rude locals and other tourists and a lengthy walk with a group of people should have been advised this is not accessible for wheelchairs etc and lots of lines and waiting. When waiting for the above as well as 2 other excursions, none of the coaches were ready so we were called to leave the ship only to wait beside the boat for 20/30 minutes for our coach to turn up and for us to get on which is a small thing but makes a massive impact on how we enjoyed the excursions. When it came to our last one, Pompeii, we didn't even want to go as we were that fed up and disappointed with the last 3 all being a total disaster. To top it all off, I had food poisoning the 2nd last night of the cruise, and was confined to my room from the night of day 13, through the whole day of day 14 unable to eat or drink along with a lot of other travelers that dined in the main dining room so a great way to end things. Most of the staff were brilliant, especially in the dining room so this managed to salvage our overall experience for the 2 weeks. It's clear they have not adjusted the social spaces since the refurb as there is just not enough space for everyone to really enjoy themselves. This would probably be a more enjoyable cruise for children and couples with children as it seems well catered for them so this would be our bad for booking this liner as a nice relaxing getaway but live and learn. There have been rumors of Indy trying to extort the UK market this season before it repositions over to the Carribbean where it will then sail from, and sadly I would believe this. The spa, art and gym staff all were very pushy to make an extra sale which rivaled with the looky looky men plaguing Rome. Most public areas were not cleaned, we saw plasters next to pools for a few days and dirty table cloths not being changed with a thick layer of dust in lost of common areas. We will in the future look to try RC again, but definitely not this ship. As I said, this is our experience and others have had a good time so I am in no way trying to say avoid, but please think carefully about the party you are traveling and what you are looking for with your holiday before booking on this ship. Read Less
3 Helpful Votes
Sail Date: June 2019
This was our first ever cruise. We chose the cruise more for the ship than it’s destinations. On our arrival we were through check in and onto the ship in 10 minutes (although we did arrive an hour late on the coach due to traffic). The ... Read More
This was our first ever cruise. We chose the cruise more for the ship than it’s destinations. On our arrival we were through check in and onto the ship in 10 minutes (although we did arrive an hour late on the coach due to traffic). The ship is big but I expected more things on it. Our inside cabin (1697 on deck 10) was small (2 adults and 1 teen) but adequate and quiet. We didn’t eat in the main restaurant as it was a set menu and our son is autistic so has issues with food. Instead we ate at the Windjammer buffet (and once at Johnny Rockets). We could not find any fault with the food or cleanliness. Before entering you are encouraged to wash your hands (by the singing washy washy men) and use antibacterial gel. Johnny Rockets charges $10 per person as a supplement but you can then order as much as you want from the menu, plus the food was nice. Our cruise was from Southampton to the Mediterranean and back so the first 3 days and last 2 days were not great weather. The rest were fantastic but with only 2 sea days we didn’t use much. We used the swimming pool just once but sunbathed a couple of times. The flowrider was always busy with good surfers hogging it. The skypad was fun but the VR was a little disorientating. We went to plenty of quizzes and won one. The entertainment was fantastic with several top artists flown in Darren Day, Steve Hewlett, Jamie Allen plus others. We also had a stage show of Grease which was good but I found very disjointed and not in the correct sequence. The shops were expensive although they had many sales later in the cruise. The Market had some allergy tablets costing $15 but you can get them in Poundland for.......£1. The service throughout the ship was second to none, in fact I honestly don’t think I saw or heard any miserable staff. I need to pay particular praise on our stateroom attendant, Lionel King. He couldn’t do enough for you, and his standards exceeded our expectations. He came in a cleaned up twice a day. We didn’t do any ship excursions as they were extremely expensive. Instead we simply did our own thing. Getting on/off in port was always really easy. Our son has autism and he enjoyed the cruise but didn’t do any teen clubs. He struggled a few days with food choices but was fine most days. He particularly enjoyed the hot chocolate from the Cafe Promenade. Afterwards he said he would like to do another cruise but in the Caribbean next time. We will definitely do another cruise but next time we will choose it for the destinations more than the ship. My only disappointment was the cost of the shops, laundry (although they do a deal for $35), premium restaurants and excursions. Finally we would not get the soda drinks package again as in our view it’s not value for money. Read Less
5 Helpful Votes
Sail Date: May 2019
Food exceeded my expectations in term of quality, and was some of the hottest MDR food I’ve ever eaten. Windjammer was impressive and only in embarkation lunch was overcrowded ( we had a very relaxed lunch that day in the dining room ... Read More
Food exceeded my expectations in term of quality, and was some of the hottest MDR food I’ve ever eaten. Windjammer was impressive and only in embarkation lunch was overcrowded ( we had a very relaxed lunch that day in the dining room instead) Realised the big ticket attractions such as flow rider and sky pad are not for us. Pool screen was awful quality, made live action films look like cartoons. Entertainment team lacked any enthusiasm for their role ... ever heard so much monotonous delivery of activities! Really enjoyed the ice show and the 80s tribute band, but the Once Upon A time production show was awful, band drowned out the vocals half the time but that might not have been a bad thing. Loved the Coca Cola freestyle machines but seems there is only one location now on the Royal Promenade. Our first Royal cruise and can safely say it wasn’t our favourite... nothing Royal did wrong (entertainment staff aside the rest of the crew were cheery and efficient) but it’s just not the best fit for us. I’d read reviews saying the ship was now overcrowded but we always found somewhere to sit, eat, relax etc. Read Less
Sail Date: May 2019
Chosen as a quick get away for half term with our young children. Embarkation was not the usual standard RCI provide at the pier. We were travelling in a suite and got moved from suite line to regular line and ended up waiting an age. The ... Read More
Chosen as a quick get away for half term with our young children. Embarkation was not the usual standard RCI provide at the pier. We were travelling in a suite and got moved from suite line to regular line and ended up waiting an age. The ships makeover has done her good. The activities for the children were brilliant and they loved exploring. Even though there were over 1000 children onboard it didn’t feel like it. They never really had to wait too long to get on their chosen activity. We were travelling in a JS, room 1106. One of the new cabins placed up by the spa. The room was lovely and quite spacious for four of us. However I would advise if looking to book this cabin for a sunny cruise the balcony may be an issue. Whilst a great size with table and chairs and two loungers as it was previously part of the spa the balcony is protected by glass all round with only the middle section being removed for you to see out. This prevents the sun coming through and I would imagine on hot days would make the balcony very hot. Main dining room and service was exceptional. Never ventured to windjammer. Izumi experience was brilliant and would highly recommend. The only negative we had was that we felt the staff (save our dining room staff) didn’t seem as happy/content as previous RCI cruises. Whether this was because it was only a 4 night cruise or for other reasons we couldn’t tell. Read Less
Sail Date: May 2019
Booked this cruise as had a money off certificate from the last RCI cruise. Embarkation took 10 minutes, we must have lucked out and arrived at the perfect time (1pm) Overall really enjoyed the cruise. Ship was clean with lovely ... Read More
Booked this cruise as had a money off certificate from the last RCI cruise. Embarkation took 10 minutes, we must have lucked out and arrived at the perfect time (1pm) Overall really enjoyed the cruise. Ship was clean with lovely decor. Stateroom was a good size (Balcony room) and the attendant did his thing every day very well. Dining. Food in the MDR was OK but nothing special, buffet was good with loads of different options. Had a choppes grill which was superb, highly recommend. Also the pizza at Sorrentos was absolutely delicious! We saw several of the shows (theatre and Ice) and they were all amazing. All the staff were really nice and friendly, but the bar staff seemed very busy in the evenings and they could do with more bar staff IMO My 2 gripes were that the ship felt a bit too busy/crowded at times, and that in the casino they literally want to screw you out of every last penny. The blackjack has the worst rules of any casino in the world coupled with 6/5 payoffs for a blackjack, which is an insult basically. Anyway if you are not a casino lover you will have a great time on Indy, but as we are gamblers my next cruise will be with NCL. Im sure they will be just as stingy but I feel I need to vote with my feet, Read Less
Sail Date: May 2019
Wow what an amazing family holiday! This was our first RCCL Cruise & we will definitely be booking again. Absolutely everything was hassle free & brilliantly organised. We ranged in ages from 76 to 7 & everyone had a blast. ... Read More
Wow what an amazing family holiday! This was our first RCCL Cruise & we will definitely be booking again. Absolutely everything was hassle free & brilliantly organised. We ranged in ages from 76 to 7 & everyone had a blast. Our cabins were lovely & clean with connecting doors. The children adored this & loved the bible that flipped out of the ceiling. The food in the dining room & buffet was exceptional quality & the choice was awesome. There was one day when it was busy & we waited ten minutes to enter. This was no problem & we were happy to wait for a table. The attention to hand hygiene was great as I was worried about this. We also are at Izumi & this was INCREDIBLE. The staff ship wide were amazing. The sorts staff were great. Our girls tried every activity they could - loved the flow rider, the trampolines, the swimming, shuffleboard, bingo, ice skating, the shows, laser tag and all the silly napkin folding and crafting classes. I would recommend this cruise to anyone travelling as an extended family who wanted something for everyone. You won’t be disappointed. Read Less
8 Helpful Votes
Sail Date: May 2019
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - ... Read More
Having cruised with rccl many times and other cruise lines, this cruise has made me question ever booking with rccl again. It’s become very similar to the reasons why we don’t travel with p&o which is a shame. Main issues: - staff generally unhappy. Miss the American service from 5+ years ago where they couldn’t do enough for you. With the staff on here everything was to much trouble. - have turned into a company where they are constantly looking to upsell to you. Perks or small gestures for returning to them, such as little gifts in your room have disappeared. - all the little things add up to disappointment. Can’t get lemon slices in your drinks, room curtains were old and had holes in them so light came through, constantly rammed in the windjammer, massive queues constantly to guest services, booked anytime dining and couldn’t get in for a meal at 6.30am, 5% charge for casino spends, the amazing if daytime activities has dramatically reduced, waited for room service for some toast for 90 minutes. The service and attitude of staff has changed dramatically and for that reason we won’t be booking again. Princess are much better!! Don’t waste your money!!! Read Less
4 Helpful Votes
Sail Date: May 2019
We booked this short cruise for a weekend away as we are fairly local to the port, cruise RCCL three times previous (never from uk port). It was pretty clear that there were lots of first timers and hen/stag dos onboard which were ... Read More
We booked this short cruise for a weekend away as we are fairly local to the port, cruise RCCL three times previous (never from uk port). It was pretty clear that there were lots of first timers and hen/stag dos onboard which were intent on partying which resulted in some serious mad behaviour, didn’t bother us but things like people throwing up from drinking too much on deck could put a lot of people off! the ship rectify had a huge upgrade which has put things like skypad, escape room and laser tag onboard, all great but virtually impossible to do everything on a 3 day cruise. We also found the schedule/opening times of the various activities bizarre, things were often shut or not open for large proportions of the day or only open for short periods or open at odd times which made it very difficult to get to experience everything. Due to this issue when we stayed onboard one day we were sometimes struggling to find something to do because things just were not opening I.e the climbing wall we never saw open? Evening entertainment was good but again, at times things clashed in the schedule which didn’t really work, and only one ice show in three days? Strainge. We also noticed lack of inerraction with the entertainment team, they often seemed quite aloof and we only saw and heard the cruise director once, we don’t even know his name. I’m not sure if RCCL are becoming more reliant on the ships facilities instead of providing other types of entertainment but we’ve now decided RCCL is sadly no longer for us. Read Less
1 Helpful Vote
Sail Date: May 2019
I can see why Caribbean cruises are so popular now that we’ve sailed in north/west Europe. Mid May, and sea days were cold, windy and often foggy. Only people brave enough to go out were mostly those wearing parkas and the smokers. We ... Read More
I can see why Caribbean cruises are so popular now that we’ve sailed in north/west Europe. Mid May, and sea days were cold, windy and often foggy. Only people brave enough to go out were mostly those wearing parkas and the smokers. We did think there were too many smoking areas. Our first Indy of the Seas sailing. Two seniors. Even with everyone mostly inside, the shop did not seem over crowded. Food was adequate. Although in the main dining room their pasta dishes were not very good. Regular steaks off the menu were thin, tough and grisly. Other than that, we were happy with the food. We had the 6pm seating. Desserts were great. And the food from the coffee area on the promenade was sometimes better than MDR. We were in a promenade window cabin, 8th floor. Noise was not really an issue. Other than occasional party below, the room was very quiet. Even with a connecting door, there was no noise from bordering cabins. Great staff overall. Read Less
1 Helpful Vote
Sail Date: May 2019
We picked Independence of the Seas out of Southampton for our first European Cruise. Embarkation with the new expedited boarding using the new app was a breeze and we were on the ship in less than 15 minutes. Junior Suite #7712. ... Read More
We picked Independence of the Seas out of Southampton for our first European Cruise. Embarkation with the new expedited boarding using the new app was a breeze and we were on the ship in less than 15 minutes. Junior Suite #7712. Room was ready at 1 and lunch was ready in the Windjammer. The cruise itself was smooth as the seas were flat. Fog in the North Sea didn't cause any issues. Entertainment and food on the ship were great, although I found the menu changed from the Caribbean cruises and the entertainment other that the normal shows (Grease) was more directed at the Brits as was the menu. Ports of call were Hamburg, Germany, Oslo, Norway, and Bruges in Belgium. The Fjord passage was great, and plenty of time in all the ports for sightseeing. We just walked off in Hamburg and Oslo and saw the port. We did a beer tasting Tour in Bruges with plenty of time after for lunch (Belgian Waffle of course) and chocolate buying. Upon return to Southampton we did the Windsor Castle Tour on the return to the Airport which did not disappoint. Debarkation for the tour was well planned and quick. Read Less
7 Helpful Votes
Sail Date: May 2019
This review covers the 7 night Northern Europe sailing on May 18th from Southampton. This is our 9th Royal Caribbean cruise and first on the Independence. Accommodation: Inside cabin, 9487. This cabin was off the main corridor so ... Read More
This review covers the 7 night Northern Europe sailing on May 18th from Southampton. This is our 9th Royal Caribbean cruise and first on the Independence. Accommodation: Inside cabin, 9487. This cabin was off the main corridor so noise was never an issue. It’s a nice quiet location and close to Windjammer and Adventure Ocean. The room was setup as a double and a Pullman bed (bed from ceiling). It states that this should not be used by children under 6 but there is no indication of this when we make the booking with a 4 year old. So I guess they expect the child to sleep with one of the parents and one of the parents up high! Needless to say we ignored that and our daughter slept in the Pullman bed. There is a railing to the side so it’s safe enough. The beds were very comfortable and being an inside cabin it’s nice and dark at night so a good sleep was had all week. The cabin is small and storage is a bit tight but we managed. For the savings I’d probably choose inside again. Food: Windjammers was its usual chaos but the food overall was good. The last night was great up there for dinner with an amazing selection of desserts and nice fresh pasta. Main dining room was fine (we used it just once). As normal, food is never that hot. We had a 4 night dining package and did Giovannis and Chops twice each. Starters weren’t that hot in Giovannis the first night and the carbonnara wasn’t good at all. The prawn and mash dish was lovely and the desserts were amazing especially the chocolate cake. On the second visit the Alfredo pasta was to die for. Service was excellent in there too. Chops is our go to speciality restaurant. As always the food and service is top class. The filet mignon is always worth it. Bars: Bar service was OK. It seems a little under staffed and maybe service doesn’t seem as good since most people are on a drinks package? Playmakers, which I loved on the Symphony isn’t the same here at all. It’s more of a walk through bar on the way to the casino rather than a walk in bar on the boardwalk of other ships. They didn’t have the games such as connect 4 either. We didn’t spend much time here. The Olive and Twist on deck 14 which is another favourite was closed every day from 5:30 – 8:30 for diamond members so we couldn’t go in. Places to relax and have a drink were limited. Entertainment: This was mixed. Some of the singers were ok, if not great in some instances. The Ice show is the best show and well worth it. Grease, is not my cup of tea but my wife and daughter enjoyed. The comedian was also good. Adventure Ocean: The staff here make the place and are always great with the kids. It’s not as fancy as is on the new ships but there’s enough to keep the kids happy. So overall everything mentioned above is pretty good. But the killer of all of that and the reason it isn’t rated higher is the crowds. I’ve been on the Harmony, Ovation, Symphony and each time before I cruised on each of these I read reviews about crowds and lack of space. However I never really had an issue with any of them except for Windjammers. There was always a place to sit and have a drink or watch the world go by. But on the Independence I completely agree with the complaints about the number of people on this ship. There was several times during this cruise where you would walk the promenade and have no chance of finding a seat. For most of the time it just seemed crowded and it became a frustration on this cruise. We spoke with a couple who were on it before the refit and they couldn’t figure out why it felt so much busier than before but it made sense to them when I explained about the extra cabins (500 people extra I believe) since the refit. Royal Caribbean is our most used cruise line. I love their ships, their innovation and their service. But their increased costs of cruising, increased in gratuities ($14.50 p/d, pp including our 4 year old) is making it harder to stick with them. I will probably go on of the bigger ships again, but I will never sail on the Independence of the Seas again. Read Less
Independence of the Seas Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 3.0 3.8
Entertainment 5.0 3.9
Public Rooms 4.0 4.3
Fitness Recreation 5.0 4.2
Family 5.0 4.2
Shore Excursion 3.0 3.5
Enrichment 3.0 3.5
Service 4.0 4.2
Value For Money 4.0 3.7
Rates N/A 3.8

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