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Sail Date: August 2019
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this ... Read More
We enjoyed another great cruise on the Eclipse to Alaska leaving from Vancouver. We had two days in Vancouver prior to sailing and one day after. We had a great time in Vancouver and would highly recommend spending a few days in this beautiful city. This was our first trip to Alaska but it will not be our last. This was one of the most scenic beautiful cruises we have taken. We stayed in a Sky Suite on the 10th floor in 1198. This was a corner aft and it was perfect for the beautiful Alaska viewing. We did a whale watching cruise from Icy Straight Point with a company called Glacier Wind Charters. This company was amazing and the tour was great. We loved everything about it. We also did a Helicopter/Glacier walk booked thru Celebrity. This one was not worth the 900.00 in our opinion. The helicopter ride was amazing but the Glacier walk was quite disappointing. Just not worth the money. The last tour we took was another one booked thru Celebrity it was a ketchikan wilderness tour & Rain forest walk - this tour was also well worth the money and so much fun. Our day at Hubbard Glacier was magical and words cannot describe the incredible beauty of this area. We ate most of our meals in Luminae and the service was beyond exceptional. We enjoyed some of the shows and others were just ok - this is obviously very subjective. The bottom line for us is we loved our trip and we will be back on Celebrity as our go to cruise line. Read Less
Sail Date: August 2019
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have ... Read More
CRITERIA: We wanted an Alaska cruise that stopped at a truly impressive glacier, that left and returned to the same port, and lasted no more than 7 days due to work/life restrictions. Many of the one-way or 10-day or 14-day cruises have stops at the good northern glaciers, but this Celebrity one was the only RT that was 7 days and stopped at the stunning Hubbard Glacier. We also had family spanning ages 8 - 72 in our group, so we wanted a ship that offered activities for all the ages in our group (8, 40s, 70s). Finally, we wanted a cruise line with good food, so we booked Royal Suite 1241 in order to have the option of dining in any and all of the restaurants onboard, and having Luminae as our primary dining room. This cruise was to celebrate our mom's 70th bday and we chose this stateroom for several reasons: (1) She a homebody and does NOT like going out to public spaces. We knew she would refuse to go to the library, Lawn Club, Sky Lounge, Michael's or any public areas to hang out, so having a living room and dining table in the suite was of upmost importance. She is the type to stay mainly in her stateroom, so we wanted her to be as comfortable as possible. (2) Since she is inclined to stay in her stateroom, we chose a large one with a dining table and butler so that she could have high tea served in the suite, as well as some lunches or even dinners catered in. (3) She wanted really good food, so Suite Class meant that she could eat at the best options on the ship without even having to think about upcharges. Suite Class pretty much means you can eat anywhere without extra fee. Pre-departure: Shoreside Concierge never reach out to us. We had to hunt down a number and call them to make our requests. We spent time on two lengthly phone calls with them covering our requests but mainly covering the food sensitivities of the three Suite Class passengers. Port of Departure: Vancouver. Amazing city. We visited for a total of 6 days before and after our cruise, and we liked it more than the cruise itself, LOL. Can't say enough great things about our experience in this city, and since it isn't technically part of the cruise experience, I won't delve into all the things we loved. Suffice it to say, if you're choosing a departure port, Vancouver would be my pick, hands down. Embarkation: We enjoyed how, as Suite Class, we were escorted right onto the ship. The girl checking us in at port did an awful job and we encountered problem after problem with our SeaPass cards throughout the cruise because of all the things she forgot to do at check-in. But we wouldn't find out until later; beyond that, the check-in process was smooth. The port of Vancouver is an enormous building, but signs and people made it clear which way Celebrity was to go vs HAL. There was no real curbside check-in; we had to take our luggage and roll it to where port workers were collecting them. It was no more than 100 yards from where the taxis dropped us off, but it is still a struggle for two seniors and two adults to handle a child and 8 rolling bags. Once onboard, they whisked us pass the champagne to Michael's Lounge, but there was no champagne offered to us there nor later. The staff in Michael's told us to head to Luminae for our embarkation day lunch without telling us how to get there. They unceremoniously kicked us out of the lounge, in effect, and we had to fend for ourselves, grabbing champagne as we passed through the busy entry hall, confused as to where Luminae was or how to go there. Shoreside Concierge requests: We discovered, once onboard, that several of our requests to Shoreside Concierge was never taken care of. Given that we had two rather long conversations with them, this was extremely disappointing to find out. The three biggest things they missed: (1) we were never put on the waitlist for the Hubbard Glacier Excursion; (2) two out of the three Suite guests had food sensitivities that were discussed extensively but not noted at all, including the guest of honor who cannot have dairy or beef; and (3) the room was not decorated for the 9 year old's bday celebration on the final night of our sailing. That last one was a huge let-down, because the room WAS decorated for grandma's bday celebration on our first night, so he was looking forward to the same treatment. Stateroom attendants: We had nothing but wonderful things to say about the stateroom attendants for both the Royal Suite and Aqua Class staterooms. They did an amazing job, so diligent and so unobstrusive and so thorough. One of the best things about the ship. My mom is meticulous and she was so happy with the job her stateroom attendant did, plus, it was tricky to catch the suite empty, given how much time she spent in the suite! Kudos to him. Food&Dining: LUMINAE *Hugo was a star, always welcoming and solicitous. We had several really extensive food restrictions in our group, and he always worked so hard to make modifications to address that. *Definitely a far superior menu to main dining room menu, but service was unacceptably slow. It should not take one hour between appetizers and entrees. It got so bad that we started to avoid eating here; no one wants to spend 3 hours eating two course at breakfast, lunch and dinner. Seriously. *The Daniel Boulud specialty menu was a disaster and not even close to evoking our experiences dining in his various establishments. *The food substitutions were not the most interesting food. A fruit plate is not a clever substitute. We did a much better job of requesting modifications to the menu than going with what the chef came up with. One exception was a stunning platter of 16 prawns that the chef grilled up for my mom's dinner on the last night. That plate was delicious and on par with the rest of the menu. Other than that, our own modifications and requests were much more successful than the chef's. *At Luminae, the staff was completely unaware that guests of Suite Class guests invited to dine with them had no surcharge for kids 12 and under. We literally had to tell the staff multiple times and show them Celebrity's own printed materials to convince them of the correct policy. Honestly, guests should not know more than the ship's staff. We only had this problem at the first meal, however, as this problem did not come up again. *Overall, by the end of the cruise, the servers were finally getting to know us, even though we dines here maybe a dozen times. By contrast, on a Disney cruise, by your third encounter, they know you and your preferences very well. BLU *Excellent octopus dish, overall lighter and pleasant menu, but the service was really lacking. Almost every time, water glasses would sit empty until the meal was almost done, or refilled only after the meal was already done. Coffee refills would be hit or miss. Juice would never be refilled for us, though it was at other tables. *This felt very impersonal and unfriendly. Definitely uneven service. *One standout server was Unica, who took the trouble to remember guests. She was the ONLY person on the entire cruise whose service level was truly memorable. After just one breakfast with her, she remembered both our pastry and fruit preferences. The next time we saw her a breakfast, we didn't even have to say and word and she just showed up with what we liked. She would be a star on Disney Cruise Line, where this is often par for the course from their dining staff. On Celebrity, no one remembered us except Unica. And we certainly got the feeling that she was given some grief for caring about the guests. MURANO *Excellent menu, excellent service, excellent pacing. Best restaurant on the ship, we felt. *If the menu didn't feel so heavy, and if it wasn't always the same, we would have eaten here more often. We were able to modify our dishes with ease, though our mother's food restrictions were not communicated to the staff here and she was very annoyed when they put a beef amuse bouche in front of her. LOL *For all the places were we had to pay surcharges for members of our family sailing in Aqua Class (we could not all fit in the Suite), this one was worth the money. *They could be a little more friendly, take a page from Danny Meyer's book on hospitality. SUSHI on FIVE *Servers here extremely nice, some of the nicest onboard. *Udon broth and rolls involving fresh crab were good. Other than that... *This was the WORST nigiri sushi ever. Worse than what you'd get at a grocery store. Such a HUGE disappointment given how much fresh fish was available at all the ports we stopped at. *This place has so much potential and its a shame what they have NOT done with it. AND it is the one restaurant on the ship where everyone is supposed to pay, Not worth the time or money. AVOID until they make some drastic changes to their sushi/sashimi selection. OCEANVIEW CAFE *Convenient (almost always open), huge, and nice change from the heavier menus we were being service. Difficult to find a table during busy times but not at all impossible. *Horrible coffee, tho. Always go to Il Bacio. *Son gave jello thumbs up and had about three per day, after we discovered this place. *Only place on the ship I could find Passionfruit Orange Guava juice cocktail. Best stuff ever, but water it down with sparkling or still water because it is too sweet. CAFE AL BACIO *THE place to get coffee and tea on the ship. They serve Lavazza, which I love, and a decent selection of Tea Forte teas. The associated gelateria was never manned, but you could always ask someone at the coffee counter. They did a great job with every coffee I ordered, and all my soy milk cappuccinos ordered in Luminae, BLU or Murano came from here. *Staff here was never friendly or welcoming. Despite seeing our faces every day, no one welcomed you like one would be welcomed at your local coffee shop. Again, very impersonal and standoffish vibe. They were more interested in socializing and joking around with each other than interacting with guests. Entertainment: *The ship's staff of singers are extremely talented and the aerialists are also very good. The shows themselves are really blah, however, with unclear storylines/plots. Disney definitely does a better job telling stories, but these singers were better, I feel, as pure singers. *The comedian we saw was funny, though relied too much on racist stereotypes (equal opportunity racist, he called himself). Many of the jokes went over my 8 year old's head, but he still thought the guy was funny, especially given this was my son's first exposure to a comedian. *The three singers who did the soul show were also very talented and fun. Overall, it was fun to catch the shows, though the changing of showtimes each night made it tricky to book dining reservations times (and we had to bc not everyone in our group was Suite Class and we paid to have guests in Luminae with us; also, we ate at Murano 3x). And with how slow dinner service was in BLU (which was STILL faster than Luminae's ridiculous 1 hr between appetizer and entree), you were never sure if you were going to make it to the show anyway. Ports of Call: *Very fun since Sitka, Juneau and Ketchikan are only accessible by air and sea. In order to get some good variety of experiences, we booked a private tour in Sitka, booked directly with the tour company in Juneau, and booked through the cruise line in Ketchikan. SITKA Our experience in Sitka was amazing. Our ship arrived late to port b/c of engine trouble. Our tour time could not be moved b/c the captain had a group right after ours. He told us to try and be among the first off the ship so that we could get onto one of the first buses and down to the harbor as quickly as possible. When we went down to disembark, our hearts sank because the queues snaked all around the atrium and across the ship. We just so happened to cross paths with the Michael's Club Concierge, who was escorting another group. She told us to follow her, and walked us right to the doors. We were the first people off the ship, the first people on the first bus, and the first people down at the harbor. NOW, if we had not run into the Concierge, there was no way we would have lucked out like this. Having made multiple visits to Michael's Club, NO ONE ever explained to us how to obtain priority disembarkation for the ports. That would have been something they should have covered in one of our conversations. Anyway, Sitka is a small town, and we ate at a local food truck, Captain JuJu's, featuring some great local catch, which was a lot of fun. We spent the afternoon doing a private land tour, visiting the bear rescue, raptor rescue and totem park. It was stunning to see humpback whales (one was REALLY close), sea otter, sea lions and SO MANY FLIPPING (into the air) SALMON! The bears at the rescue were really interesting, and the different injured raptors were cool to see up close. Sitka is really quite beautiful and a great first port stop. HUBBARD GLACIER Technically not a port because we didn't dock, but we lucked out with the most clear day imaginable. The onboard naturalist was PHENOMENAL and told us such interesting things about the glacier. The helipad was overcrowded, but I liked how they provided blankets, headsets and warm drinks. However, in the end, we just returned to our staterooms and took in the beauty from our two verandahs, which I had made sure were on opposite sides of the ship, so that there was always at least one good view. Though ALL the views were good that day. Once in a lifetime experience. Could not have asked for a more perfect day weatherwise. JUNEAU Well, for every good day, there is a bad one. Our dogsled camp excursion had been touch and go all summer b/c the heat and high temps were making dog camps shut down weeks, even months, earlier than usual. It turned out that Mendenhall stayed open until the end fo August, so we were so excited to go. Unfortunately, they could not get us on the earlier helicopters, and by the time it was our turn to fly out, the fog had gotten so bad that all choppers and seaplanes were grounded. This also meant that our back-up plan with the glacier walkabout could not happen. I was disappointed to find that the tour company we had booked with could not drive us to the glaciers instead, because that was an option and we had a long enough day at this port to go. I don't know if our experience would have been any better had we booked our excursion through the cruise line (if they could have booked us on a good alternative), but I took the opportunity to explore the port. Too many touristy shops, but we did get to have King Crab legs at Tracy's, as was the plan. There's a lovely museum in town, but most of the main strip are touristy shops, which is a shame. There were a few cute shops and restaurants further afield, north of the port area. The main area around the port is just not very charming nor interesting. KETCHIKAN Yet another drizzly day, but this time, our excursion site was reached via bus and ziplining can be done even in the rain. This excursion was booked thru the cruise line and I appreciated how organized they were in getting us to the right buses and providing timely buses to bring us back. We did not choose to explore the downtown area, but the zipline adventure itself was lovely. We were SO HIGH up in the trees that I was seeing vegetation that I was completely unfamiliar with. They did loan us rain jackets for ziplining, but I packed the wrong kind of pants and shoes, and was pretty drenched from the hips down. Still, a beautiful and exhilarating afternoon in the beautiful and majestic temperate rainforest. The excursion offered by Celebrity went smoothly and was perfect for what we wanted to do. Michael's Club Other than the bartender, there was never ANY staff in there during the day. We must have stopped by over two dozen times to find no one at the desk. We always had to leave phone messages for the Concierge if we had any questions. I feel like Michael's Club should have a permanent Guest Services staff to take care of all the issues we constantly had to go to Guest Services for, such as our Sea Pass cards not working to paying for drinks, meals, etc. Such as my father's misprinted Sea Pass card that showed no beverage package. Those issues should have been handled within the Club Lounge. If there was ever anyone in there...which there wasn't. Canyon Ranch Spa Having been to Canyon Ranch Lenox, I was looking forward to their menu of treatments. They didn't offer some of my favorites (parafango), but the Revitalizing Ritual and Seaweed Detox Wrap were both AMAZING, mostly due to my wonderful wonderful spa therapist. She did just a great job explaining and massaging. I loved the two treatments I booked. The counter was a bit hectic on embarkation day, but I didn't wait to long when I came by throughout the cruise. The family members sailing in the suite all purchased Persian Garden passes and EVERYONE LOVED THE HEATED TILE LOUNGERS. The family members booked in Aqua Class got access as part of their perks. There are never enough of those things, and some people stay longer than the recommended 20 minutes. For the most part, the majority of people were really good about getting up and giving others a chance. I would have appreciated a larger variety of hydrotherapy showers, especially a warm water one. I liked the temperate sauna, but found it on one day to be cold and smelling of urine. That was only one day out of five visits, so not bad. Visited the steam sauna once and the dry sauna once. The nice showers in both the Royal Suite and Aqua Class staterooms meant that I didn't have to Toiletries I actually preferred the milder scented shampoo/conditioner/body wash/lotion of the Aqua Class stateroom to the overly perfumed Bulgari products in the suite. Just my preference. Still, H2O (Disney Cruise Line), L'Occitane (Regent Seven Seas), Aveda (Crystal) or Molton Brown (Seabourn) would be my top picks. Kids programming Maybe it is because we're used to sailing Disney, but I found it so odd that the Kids Clubs would be closed at three points during the day, breakfast, lunch and dinner. You had to pay extra for your kids to participate in a "dining program" during those times. WHAT?!? So odd. BUT, what I loved is that, unlike Disney, with fewer kids, the counselors really rounded up the kids to have them participate in the different activities. You did not have to worry that your kid would go to the kids club and just sit on the XBox for two hours. It would have been nice to give them a little more unstructured play time, but overall, they kind of forced to kids to get to know each other and interact a bit. I loved that. They even hosted a family even one night where you got to see what their "camp" program was like. Very fun, very well run. Overall, I was impressed (though still puzzled by the closures throughout the day). Recreation It was nice that the allowed a family swim btwn 4-6p each day in the enclosed solarium pool, bc the unenclosed pools are REALLY COLD on an Alaskan cruise! LOL Though I am sure that the adults in the adult-only area did NOT like their solarium being overrun every day from 4-6p, it gave adults with kids a chance to swim each day. We did the glass blowing and it was an AMAZING experience. Glass blowing is interesting and fun, in and of itself, but doing it on the top deck of a large ship was unique. We also did a Reidel workshop. No one else showed up, so it became a private tasting lesson with the Murano sommelier. Super fun AND you get a code for four free wine glasses (to order) once you get home. There is an arcade, though we never went. Also saw some taller guys shooting basketball, so my 8 yr old did not want to join in. There was a nice lawn on the top deck, but the signs were always turned to "keep off" when I went up there. Library had lots of adult books, no kid books, and some nice reading chairs and nooks that I always found passengers to be napping in, LOL. Card room had a few different games but never enough for the number of tables in the room. Only 1 mah jong set (with a few replacement tiles for missing tiles), that one old lady would be guarding like a hawk while her cardmates were eating or whatnot. It was very hard to get hold of that set to play with. Concierge should have extra sets of cards, mah jong, other games in Michael's for suite class guests to borrow and play in their own stateroom. We asked our Butler, but he said nothing was available to play in our suite. Some members of our family popped into the casino, but it wasn't a huge draw for our family. THE LETDOWN: Butler and overall Service So, we booked the Royal suite instead of two smaller suites because we wanted the butler service and in-room dining. Unlike with previous reviewers of this cruise, who had good experiences, our biggest disappointment was, unfortunately, our Suite Butler. Upon meeting us, he immediately told us that he was in charge of a lot of staterooms, so that he would be quite busy during this sailing. Anything we asked for was begrudgingly taken care of at best. There wasn't a lot of common sense; when we asked for more herbal tea selections to add to our choices, he took away the original assortment, which we had also wanted! When we told him which one we liked, he never restocked it. We always had to restock it ourselves from Michael's or Cafe Al Bacio. As opposed to reports of being able to cater Hubbard Glacier day with food from the sushi restaurant, in addition to other foods, we were told that we were limited to the room service menu and the main dining room menu. He did cater us a lunch on Hubbard Glacier Day, but it was much less of a festive celebration; he made it feel like an imposition. We tried to order the food from room service directly, but was told we HAD to do it thru our butler, whose very attitude told us that he did not really want to help us. Out of four days of wanting high tea served in the suite, it was done once. Out of three days of wanting lunch served in the suite, we also only did it once because our butler made us feel like it was such an enormous and excessive undertaking that was an imposition on him. We never even bothered to ask about any dinners. We were highly underwhelmed and disappointed by our butler's attitude. He was nice, just not proactive nor welcoming nor dedicated to providing true service. For future bookings, I would not recommend booking this stateroom category for the butler, just for the space/roominess of stateroom. Overall, this did not impress the first time cruisers nor the repeat cruisers in our group. OVERALL I think the problem with this sailing was really the service. Other than a handful (count on one hand?) of people who took the time to recognize or familiarize themselves with us, this ship felt like a machine churning out soulessness. Staff really should be more friendly with guests they're seeing often on a 7-night sailing. Most of the Celebrity Eclipse staff just could not be bothered. For each stateroom's occupants, we only felt that our stateroom attendant, spa therapist, Hugo in Luminae, our server (I forget his name) in Sushi on 5, and Unica in BLU really cared about having us as their guests on this ship. That's 5 people out of dozens and dozens of staff members we came across regularly. And that's sad when you're choosing Suite Class on Celebrity for their reputation, service quality, and being treated like VIPs. Read Less
4 Helpful Votes
Sail Date: July 2019
Overall, an amazing cruise. Great weather. Amazing sites. Ship is beautiful and staff really works to keep it spotless. Service was spot on. Took the train/subway from the airport to the Waterfront stop - super easy and ... Read More
Overall, an amazing cruise. Great weather. Amazing sites. Ship is beautiful and staff really works to keep it spotless. Service was spot on. Took the train/subway from the airport to the Waterfront stop - super easy and convenient ($8 CAN). Though on a weekday it might be crowded with our luggage (it was Saturday). We stayed at the PanPacific right above the cruise port in Vancouver the night before the cruise. Nice but very expensive. Really appreciated the free luggage transfer to the ship though. This was our first Celebrity cruise (Diamond on Royal Caribbean) and although it was great, Royal does it better overall. However, I appreciated that Celebrity seems to be less pushy than Royal with the up-selling and shopping on the ship. I’ll start out with what I thought was lacking – again, overall a great cruise but just some items that I noticed. Though nice to look at, I think the Eclipse is not as well designed as the Royal ships we have been on (Grandeur, Anthem, Liberty) with respect to getting around. Seems like there are lots of dead ends with no way to get back without simply backtracking. The promenade is short and does not loop around at all – not in the front or the back of the ship. Entire back of deck 5 is just specialty restaurants with no public space at all – if you go back there you have to turn around. There is a deck with lounge chairs at the front of the ship that we were never able to find the door to access. Ensemble Lounge was ridiculously dark. Signage was just ok – it would tell you what was on a deck but not where on the deck. They need to install the interactive screens like Royal. Public spaces are generally small and a few are odd - not sure what Team Earth is supposed to be, though the big globe was neat. The iLounge – lots of computers but with no internet access without signing out of your own phone to use your package, I never saw anyone use them so just wasted space. I will say the Library was the best of any ship I’ve been on – most selection and nice place to read. The card/game lounge seemed to get a lot of use. Grass on back deck is neat but a bit pointless (though I did enjoy glass blowing on that deck). The fitness center elliptical machines are awful – a no-name brand that are very jerky. I’m a regular elliptical user and was not able to use them because they are so bad. I use them every day on Royal (they have either Precor or LifeFitness machines) I know Celebrity is supposed to be more laid back than Royal, but activities were severely lacking – I never thought I would want a bingo game or two because Royal overdoes it, but there were hardly any activities. The daily itinerary listing each day was not well designed and too busy with activities that were not really activities (things like table tennis that is available every day all day). Random items were highlighted. Some activities are not included in the overall list and are only in separate boxes, making it hard to plan the day. Cruise Compass on Royal is much better. Casino is small but nice. I do not play table games but like to watch and noticed they never opened the craps table. Dealers seemed very nice. Good though not extensive selection of slot machines. They did not publicize any special casino events very well. Buffet was the same as most ships – good selection, large quantities, ok taste. Could get extremely busy at lunch. Not much selection of non-bar (i.e., free) drinks – no flavored waters like Royal. Spa café was good, but they had only a few dishes for lunch that did not change. “Smoothies” were just cold juice, but it was nice to get something different to drink. We were able to afford a suite, so had access to Luminae. We ate most meals there – it was amazing food and service was impeccable. After first day, they knew our names and preferences. Rozi our waiter and Vira the assistant waiter were exceptional. Sky Lounge is awesome – great views and nice seating. Milo, the on-board expert was great – his talks were fun and informative and the commentary during Hubbard Glacier was a highlight. We liked the World Class Bar – Nikolas and Roberto are great. Though it’s stuck next to the art gallery and no windows, so not the best location. Again, overall a great cruise, and I’m just nit-picking because it’s easier to remember what isn’t perfect sometimes. All staff was friendly – they would all smile and say hello. Service was great overall. Read Less
2 Helpful Votes
Sail Date: June 2019
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor ... Read More
Alaskan cruise from Vancouver BC. Sitting on the front top deck enjoying my first drink and taking in the peaceful moment. Relaxing and chilling and then the ships horn blasts with no warning. People ducked, swore, and were shaken. Poor move Celebrity for not announcing a warning to passengers on decks. The ship was nice and easy to find deck seats to enjoy the coastal views. The sky lounge was a nice indoor viewing spot. There are no pool side bands. No pool games. No ice carving. No rock wall climbing. No flow rider. No water slides. No indoor game arena. No north star. There was a 1/2 basket ball court. Lots of time to soak in hot tubs or sit in a chair. Saw all the evening shows and walked out on 3 of them. Food and room were good. Ship was good. But lacking activities. At least turn up the canned mu8sic past volume 1 at poolside. Read Less
5 Helpful Votes
Sail Date: June 2019
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was ... Read More
The ship is a beautiful ship, and the international staff were excellent. The cabin steward was great, and everyone we met was so friendly and helpful. You could not ask for nicer people and better service while on board. Food was excellent - above my expectations. There was a wide variety of foods in the general cafeteria - from salad bar to excellent Indian buffet to sandwiches, burgers, whole roast turkey or ham, asian food, pizza, lots of good deserts. The table service restaurant was also very good, with a good choice of well-prepared foods every night. We did not eat at any of the premium restaurants. I did not really find the need to - food was good enough! The ship is a beautiful ship. It feels spacious, and the only times it felt crowded was in the cafeteria. Art was modern and gave the ship a modern and lively feeling. Most days there was pleasant music from a live group playing in the center atrium area which added a nice ambiance. One weird, and not so good thing with the ship itself: There is a basketball court at the very front of the ship in a most premium spot. Bizarre - as the kids playing basketball could care less about the view, and if you were in the lounge/viewing area below you often heard the thump, thump, thump of balls being bounced on what is your ceiling. That being said, the layout of the ship was pretty good with lots of areas to chill out in. We loved the front lounge/viewing area (mentioned above) with it's incredible 180 degree windows and views, and comfy chairs to sit and watch the world go by. Most nights they were playing disco or band music (although not too loud), so if you wanted a really quiet place to retreat to, this wasn't always the best place. But the view was to die for. My only real complaints lie with the cruise line itself and deceptive practices and outright incompetence or lies. We were booking a year ahead for a family reunion and my wife has food allergies. When we were investigating the various cruise options, the agent told us that it was best to get a guaranteed table/dinner time as the waiter would make sure the allergies were taken care of every night. Even though the 6:15 seating was full, he told us that the allergies would guarantee us a table at that time. Needless to say, after we booked that turned out not to be true. After a few calls over the next 10 months we finally got that done (one person even suggested we call EVERY day to ask for this hoping a table would open up). They confirmed this in writing to us, but that's not the end of that story.... My wife also filled out a very detailed allergy form, and submitted it a year ahead when we initially booked. She decided to call 2 weeks before the trip to make sure everything was in order. They said they never got the request. Really? She submitted again. When we boarded the ship, the first night we went to dinner and our family was seated at two different tables - even though we got written confirmation that we were to be seated all together. It was total chaos in the dining room that night. Presumably ours wasn't the only screwed-up reservation. It was only through the very kind guests at one table who agreed to move and take a less desirable table that we ended up together. Then the final problem came on the last day. We had some onboard credit, and the night before we got a draft bill which showed some credit left. We asked if we should spend this before the trip ended, and the staff person in customer service told us that this was not necessary - it would be refunded to our Visa. Guess what... It was not, and down on the bottom of the bill it says non-refundable (even though right under the credit amount it clearly says "This amount will be credited to your Visa"). That's mis-leading at best. I should also mention that the food allergy issues for my wife were a bit mixed. On the one hand the kitchen was incredible - allowing my wife to order anything from the menu the night before, and then having that item made allergy free. Wow! Also, at lunch in the cafeteria, we would often have a waiter look all over the room for us to bring my wife an allergy-friendly desert. That's amazing! The flip side was that in the cafeteria, virtually nothing was labeled as to the ingredients, so while the choices were fantastic for me they were a pain for her. If you wanted to know the ingredients of any one item, you had to ask the busy staff, who would then track down the busy head waiter, who would track down the chef. Minutes later you would get your answer. This was all unnecessary, as you could see the food signs were pre-printed and had been used many times - so why not just label them like "Contains, nut, shellfish, dairy etc." Again, when we booked, we were told something to the effect that that the chef would walk us through the line and describe what my wife could have. It all sounded very personal. Well, when you have a thousand or so people scurrying for food and the staff trying to keep up, that's out of the question. Maybe that was not realistic of us to expect, but then again why tell us a line of BS. So the bottom line is that in spite of the deceptive and incompetent practices of Celebrity, we enjoyed the trip due to the really beautiful ship and exceptional staff on board. Read Less
2 Helpful Votes
Sail Date: June 2019
I choose this cruise for three generations,: a 14 year old boy, parents and us, the grandparents. The 14 year old is a world traveler and all of us enjoy good food. I believed Celebrity had great dining and I was not disappointed. We ... Read More
I choose this cruise for three generations,: a 14 year old boy, parents and us, the grandparents. The 14 year old is a world traveler and all of us enjoy good food. I believed Celebrity had great dining and I was not disappointed. We marveled how it could produce french onion and all the soups hot to the table. The last night grand finale souffle for dessert was perfect! i would have liked more included dining areas. There are many things for the higher class travelers - dining and activities. We were surprised that we became attached to our waiter. He was very pleasant and enhanced our sailing. Rancio was not available the last night but he came to our table to wish us a safe journey home. It was small personal things like that which made us smile though out our cruise. Having been on other cruise lines, we were disappointed in the activities and entertainment. Perhaps just not to our taste. As a family group, it was not important because we talked, played cards and read books to fill the time.. There were few kids on board so not much excitement in the teens club. Our teen spent some time there. We loved that 5 Asian boys and our boy from AZ could enjoy time with games. The excursions and ports were as expected. (We had been to Alaska before.) The kids took a private 6 passenger whale watch tour in Hoodah that was fantastic. We took the shuttle and saw two bear cubs along the shore. Our cabin 6155 was a "partial obstructed' with only a pulley to lock the view. Our kids in 6167 could see the top of a life boat but not an issue. Our balcony was larger because it was on the leading edge of the hump. I looked for a reasonable, food highlight cruise (Celebrity in early June), easy access (flight to Vancouver and hotel shuttle for the first night) Aerocar Services picked us up to transport to the ship. Embarkation was organized and swift. Success!!!! Read Less
2 Helpful Votes
Sail Date: June 2019
Bucket list cruise that fulfilled all expectations. Visited Icy Strait Point, Juneau and Ketchikan. Not forgetting the amazing Hubbard Glacier. Saw so much wildlife including a brown bear who came within 15ft of us. Too many experiences ... Read More
Bucket list cruise that fulfilled all expectations. Visited Icy Strait Point, Juneau and Ketchikan. Not forgetting the amazing Hubbard Glacier. Saw so much wildlife including a brown bear who came within 15ft of us. Too many experiences to list. Took tours through Celebrity. Booked them online before we sailed which was much cheaper. All the tours were excellent. See below for cabin reviews. Blu restaurant food was excellent although the service could be very hit and miss. The Oceanview Restaurant always delivers excellent food although i felt that cleanliness of the tables could have been better. Dined in Le Petit Cuisine which was excellent. This is a must visit especially with children. The Cocktail Bar is a lot of fun and the measures very generous! Only went to one show this time which was ok. Made the most of the stunning sunsets from the Sunset Bar. Would highly recommend this cruise, certainly the top one we have done. Read Less
4 Helpful Votes
Sail Date: June 2019
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other ... Read More
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other than the massive mountains along the coast. Saw a few whales and whale tails as well as Bald Eagles. One of the disappointing things at the Glacier (no fault of Celebrity) was we could not hear the Glacier movement. Perhaps not everyone knows this but Glaciers make sounds as they move. We had a group of 50+ people down on the helipad singing at the top of their lungs for 10 minutes or so which ruined the experience for everyone else onboard. I have mentioned this to Celebrity via Facebook to inform their guests on future cruises the need for quiet as this is an important part of the Glacier experience. Not sure if we expected more than on previous cruises but the service while good for the most part was not exceptional as it has been on our past 4 cruises with Celebrity. We have been traveling Aqua Class (3rd time now) and the breakfast service was slower than we are used to in Blu and I'm sure they lost my breakfast order one morning as it took more than 30 minutes to arrive. Luckily it was a sea day so did not have to be anywhere. The food in Blue was not up to normal standards either. Had a rib eye that had far too much fat on it and somewhat chewy. Stateroom attendant Made (yes his name) was exceptional. I have a shellfish allergy which Celebrity knew and was on my reservation but still had canapes delivered on the first day that had shrimp in it. We informed Made and we asked for fresh fruit and cheeses to be our daily canapes and he made those arrangements for us. Celebrity should not have delivered the shellfish to begin with. We ate in the Ocean View Cafe one afternoon for lunch and had a Chinese Food Day onboard and I took a couple of scoops of fried rice with chicken (that is what the sign said) and guess what? There were small shrimp in there too! Glad I saw that before I ate it. We stayed in stateroom #1610 which given the location allowed for a larger balcony that other staterooms. Interior was the same as other Aqua Class staterooms we have had. Not sure if we will choose Celebrity on our next cruise or go back to Holland America or something else. Make sure if you have the time post cruise to visit Whistler, BC for a couple of days to top off your trip. It was incredible. Read Less
2 Helpful Votes
Sail Date: May 2019
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with ... Read More
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with the bar service. When I asked for a mixed drink with a specific alcohol it was no problem at the bar and it was poured in front of me but when I asked for the same drink from a waiter I received a drink with an obviously inferior alcohol from the back bar. My drinks were not the only substituted alcohols that I heard of on board. Sad to find them cutting corners this way. The new entertainment being produced by Celebrity's production company is great. They do need to review and probably change the guest entertainment sources that fill out the shows for the cruise. Some of the singers were not even sufficient in talent to warrant a "b" stage show in Vegas. I haven't walked out of a show in many years but it happened on this cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
We booked thi s cruise in early may because it was with Celebrity and it offered longer days than the 7 day cruise. This was our 5t celebrity cruise and we had previously sailed on the Eclipse years ago. We saied aqua class. mainly for the ... Read More
We booked thi s cruise in early may because it was with Celebrity and it offered longer days than the 7 day cruise. This was our 5t celebrity cruise and we had previously sailed on the Eclipse years ago. We saied aqua class. mainly for the blu restaurant. It did not disappoint for the staff Nirtalia Hugo and stephen they were great always with a smile and very nice Wish we could say the same for the food. We found a decline in the food. Everything was good but a bit repetitive in the cuisine.I do not eat meat the fish were very similar in taste. My companion though said his meat was very good. The boat is going for a refresh look soon and this will be good. The ship was very clean and well kept but it did show a bit of age. we did not attend many shows but the one we went to were very good . Also Milos the naturalist was very good and entertaining wish we could have seen more of his lectures. One thing we found was lacking was a bit more variety in the music maybe they will add more variety as the summer goes this being their first trip. It was the first time we encounter one staff that was not to par with their customer excellence but you are bound to encounter this once in a while. We will still sai with Celebrity we tried Holland of America, Princess and Norwegian and this is our preferred line Read Less
Sail Date: April 2019
We started off the trip a few days early by arriving in Honolulu by arriving on Saturday to board on Monday. The day we arrived the weather pretty great with a little cloud coverage. That afternoon/evening we checked the street fair and ... Read More
We started off the trip a few days early by arriving in Honolulu by arriving on Saturday to board on Monday. The day we arrived the weather pretty great with a little cloud coverage. That afternoon/evening we checked the street fair and Jeff Goldblum and his jazz band. Sunday we did Pearl Harbor (a.m.) and a Luau (p.m.) that evening. Monday we boarded the ship which turned into a two day headache; please note that the boarding process and the Maître D’ rudeness were the only minor gripes I had during the entire trip. The issue with regards to the boarding process was that once we got through the lineup, which was not bad at all, the person who assisted us managed to jumble our seapass cards to the point where my charge account and photo were assigned to my friends card and vice versa. This did take some time to correct even after the assistance of a manager during the checkin process. Upon our arrival to our concierge class cabin, it was apparent that the special requests that were made through Celebrity directly was not passed along to the ship; this includes the request to separate the bed, emptying the mini fridge, sharps disposable container, which is fine as I was able to request these items once on board. During the trip our waitress, assistant waitress, sommelier and cabin attendant were all amazing and provided great service as they always went above and beyond in keeping us happy! We did do one shore excursion which was over Hilo’s volcano which was neat. Disembarkation was relatively easy and quick. All in all, it was a great trip after sorting out annoyances. Read Less
3 Helpful Votes
Sail Date: April 2019
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of ... Read More
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of pivoting TV’s in your room, a real balcony, shower jets that are actually useful rather than decorative, no cheap pump bottles in the shower for soap and shampoo, never really waiting for an elevator and often finding it empty(exact opposite to Edge), roughly double the number of bars for the same number of passengers (no overcrowding), able to access the Sky Lounge even if not in a suite, fast efficient service everywhere, quiet areas like card rooms and libraries and hideaways, outside bars with actual shade that don’t force you inside after 10 minutes of baking sun, no more hallways of dull grey not to mention furniture that is actually comfortable to sit in. Yes the Eclipse is showing signs of age/wear but a good design it still is. Having just completed 22 days on the Vancouver - Hawaii - Vancouver my biggest complaint is they ran out of many provisions and beverages with 3 days to go on the first leg. In any case I would still choose a Solstice or Millennium class ship over The Edge any day. Hopefully the refurbs will not try to “Edgeify” the older ships but instead just perk them up. If not, a lot of faithful Celebrity cruisers will start investigating other lines rather than automatically returning. Especially with the latest promo of “Kids Sail Free”. (REALLY??) With a host of new Edge class ships on the horizon the future for the existing Celebrity ship lovers is looking iffy. Read Less
8 Helpful Votes
Sail Date: April 2019
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. ... Read More
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less
Sail Date: April 2019
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did ... Read More
We typically cruise for destinations and tours, but we live in Southern California, and picked this trip just to relax. We have been to all of the cities, some of them numerous times, so we did not book any shore excursions. We did get off the ship in every port, but toured about on our own in each location. Embarkation: We did receive an email advise us the there could be delays in boarding, as the ship was expecting an inspection, as it was returning to the US. We stayed across from the cruise port, so it was an easy walk to the port. They had plenty of porters, so dropping the bags was a breeze, and so was checking in. We were given a number, and then had to sit for 45-60 minutes waiting for our number to be called. This was the longest delay we have had boarding a ship, but never boarded on a repositioning cruise, so it might be normal. They were using the lower decks to load luggage and supplies, so the passengers were required to board climbing up 2-3 flights of stairs, or using long ramps to get to the ship. The last ramp was particularly steep, and you had people trying to climb up the ramp carrying, dragging or pushing their suitcases. Everyone had a backpack or small carry on, but there were people that didn't want to use the porter, and it made the boarding a bit scary, as they were nearly rolling back down on guests boarding behind them. Dining: We dined in Blu most evenings, and several times for breakfast. We have certain items that we enjoy from the menus, and found all of our meals to be very good, and consistent with prior cruises. The service was excellent, and we noticed that the waiters and assistant waiters learned our names and preferences, offering the items they knew we had asked for on a prior visit. The hummus spreads were changed to a rotation of veggie spreads, which I thought was a nice change. There were a few misses with having menu items, like berries or asparagus. We dined in Murano one evening, trying the Chateaubriand, which was excellent, and done to perfection. We haven't had good service or meals in Tuscan Grille on the first 2 cruises, but decided to give them a try. The waiter was efficient and very pleasant, and we thought both of our meals were excellent. Entertainment: We enjoyed the lounge and lobby bands in the evening. We did not go to any of the shows. Ship: The Eclipse is in fine shape. The cabins, and public rooms were kept clean. I was impressed to see staff cleaning and wiping the hand rails, and there was always attendants in the washrooms in the evenings. The furniture was in good shape, but the style is starting to looked dated, as newer ships and hotels are changing up furniture. Bars: The seas were rough on this cruise, so the bars were not all open during the day. At times the bars that were open didn't have all of the supplies they normally carry. Limes one day, bloody mary mix the next. We had to go to 3 bars to get a Coke Zero on one day, but other days they had them. I typically enjoy having a glass of good wine before dinner in the Cellar Masters, but stopped in 2 different nights, and no one was working. The last night, we stopped in World Bar, and asked for one of their drinks, and they didn't have the ingredients to make the drink. They have a pretty small menu of offerings, so we found it odd, that they were out of one of the drinks. Overall we enjoyed the trip. The weather prevented us from tendering in Monterey, but the captain was able to secure a slip in San Francisco, allowing us 2 nights in a fantastic city. We will enjoy the Aqua Class product, and will sail Celebrity again. This trip did have a few times that the restaurants and bars were out of common items. Read Less
3 Helpful Votes
Sail Date: March 2019
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given ... Read More
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given assigned times for immigration. But then they threw the schedules away huge groups go all at once . This caused long waits , long lines, long waits for elevators and lines jamming the stair cases. The captains club hostess did not seem overly friendly and a bit standoff and did not seem interested in the passengers. The cruise director was excellent. Bar staff / waiters seemed overwhelmed and service was slow. Stateroom attendant was excellent . ports in chile (except for santiago) and peru were poor and we would not do them again. Santiago and surrounding area was good. Would we do this cruise again ... No. shore excursions were expensive and limited. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and ... Read More
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and Seabourn. We have travelled South America and Brazil extensively on land and this was a last minute booking just to enjoy another cruise and reacquaint ourselves with X (which we felt had become a bit expensive for what they provided). We had a week in Buenos Aires before the cruise but mostly hung out in Palermo which continues to be one of the nicer areas of the city. Embarkation was very busy. The cruise line tried to provide set times for passengers but most just arrived at the same time and we were given numbers. No priority. Once our number was called, security and check-in was relatively easy but then immigration was ridiculous with the queuing system one of the worst I have encountered and then a bus ride necessary to get to the ship, we honestly thought they would not finish embarkation in time. Once onboard 2 things were immediately apparent, firstly Celebrity ships still look amazing, secondly cost cutting is in place when we saw that the sparkling wine being used was the same horrible brand that NCL uses - yuck. The ship is lovely with the huge sky high atrium, wide walk ways and stairs, the floor to ceiling glassed sky lounge, lawn, indoor and outdoor pools. We did miss the promenade walking decks of other cruise lines but it was a minor issue. The gym is huge but was still very busy. We had a verandah cabin and I had forgotten how spacious and comfortable they are. The cabin was better than what we had on the luxury Crystal line. The storage is adequate. There is plenty of space to manuevre. The bathroom design is excellent. The balcony was very comfortable with uninterrupted views. The tv had many free movies but we did experience a lot of technical difficulties (4 out of 10 days). Our cabin attendant was nice but refills of bathroom supplies often had to be requested. Cost cutting - towel supplies were limited and often threadbare. Dining-in the past we have always been impressed by Celebrity but we were in shock after our first 2 nights in the mdr. Food quality had slipped a lot but strangely about half way thru the cruise it improved markedly. The dining room was very busy but service was good. The state of the menus was a shambles and disintegrating and clearly had not been replaced in years. We dined at Murano and Le Petit Chef once we were offered 30% discounts, the full cost is ludicrous. Murano was very good quality however we were constantly under the requests to buy lunches or other upselling experiences and asked to give good feedback, this detracted from the evening. Le Petit Chef is a gimmick and not worth the price, I thought it would be more interactive then it is. It felt like you were part of a convention meal. The lobster and steak were decent quality. The room design is cheap. Would not bother a second time. We didn't use the bufffet a lot but it seemed to have plenty of options and is well spaced out. We loved the coffee shop and the health cafe which were great alternatives. Bars and Drinks. This was the greatest disappointment. We had the classic package which has undergone a price increase while simultaneously being severly downgraded in options especially when it comes to after dinner drinks. On top of that bar staff lied about what was included, they also often omitted ingredients from cocktails. I tried to upgrade to the premium package but constantly found that most bars did not stock premium beers and waters. Even worse they regularly substitued using downgraded products, I watched while they regularly poured "classic" wines and spirits when premium requested, when queried they would either tell straight lies or feign error. After talking to the bar management we downgraded back to classic. Even here problems with no mineral water being available. Entertainment- we had 4 production shows, the quality was good without being great. Guest entertainers were average with the exception on the Brazilian piano player. The special samba show poolside in Rio was a real let down with canned music and average performers, I have seen many other shows and this was average. Activities-the activities team were very fun and put on loads of dance classes, trivias and games. The CD was a young italian guy who had loads of energy and great language skills and given the ship passengers were almost half Latinos did a good job. Between the pools, the grass lawn, table tennis, sports court etc we were never bored. We did feel that the vibe on the ship felt different to usual, we met many South American locals who were lovely and really interesting and despite being loads of families everyone was really well behaved. Having said that with a variety of languages it does "feel" a little different. Service-there was plenty of staff and they were definitely working hard but they lacked the friendliness we have associated with previous X cruises. Ports- we had great weather and we enjoyed IhlaBella and Buzios a lot. Santos is average. We have done Rio many times. Overall a nice itinerary for those wanting to relax and sun themselves. If the price were right we would do X again as we love the ship and cabins, there is a great variety of dining venues and bars, love the grass lawn. The drinks service needs to improve and we don't like that X seems to be trying to create a class system on their ships. We are more likely to pay a little more for the luxury when we can find the right deals as much prefer their onboard experience. Read Less
1 Helpful Vote
Sail Date: February 2019
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks ... Read More
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks were standing room only! The ship was fine, Captain Leo was also very engaging and friendly. Celebrity shore excursions are ridiculously over-priced! Do your homework before and book your own online. Here's an example - We booked a Patrick Watts tour to Volunteer Point (Falkland Islands) about a year in advance for $180pp. (Estancia tours is also about the same). The SAME ship tour was OVER $500pp. This destination sells out. Volunteer point is a MUST to see the penguins! If you don't book other ports ahead of time just walk off the ship and grab a tour at the port. Don't waste your money on celebrity excursions. Also, the ship cannot leave without you - the port authority will not allow it. The crew is forced to try to sell speciality dining meals. We actually bought a package of 4 on each of our back to back cruises. QSine was fun, once! We split the other 7 between Morano and Tuscan Grill. I tried to love Tuscan Grill but the food isn't great, at least the service is! Morana was consistently wonderful! We always requested Alin as our server! There's a tall waiter (don't remember his name) and we was somewhat arrogant. Our wine steward Fabrice was amazing! The services of someone like MickeyLive was noticeably missing for Brazil. Such a letdown without him. It was a regular cruise that could have been taken on any ship. Read Less
3 Helpful Votes
Sail Date: February 2019
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra ... Read More
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra thousands to set foot on the place. It was unforgettable! The weather could not have been better for viewing and photography. Add in icebergs, whales sea lions, seals and penguins, it was the single best day of any cruise we've done in the past 20 years. Add the port calls at Port Stanley in the Falkland Islands, Ushuaia, Porto Madryn and Montevideo and it added up to a great cruise. We were a bit unsure about Eclipse, because she is about 1,000 passengers larger than we'd sailed in the past But, other than the buffet at lunch and the que for tendering at Port Stanley it never felt crowded. In fact, maybe because of her size, it was easier to find a quiet corner for reading, or just watching the sea than on other, smaller, ships. We are frequent cruisers on HAL and just 3 on Celebrity. We gave Celebrity and Eclipse a grade above our HAL experiences in most areas. Food and service were exceptional. In particular we liked the Tuscan Grill. The buffet was also very nice for lunch and breakfast. The one food issue was that we gave up on room service breakfast, which we really like because in 5 tries they never got the order right. The lectures about ports and points of interest were excellent. Public areas are very nice and lots of them. Our one issue with Celebrity vs. HAL is the lack of a self-serve laundry on all Celebrity ships. But, you learn to adjust. Captain Leo and his crew did a great job of giving us the maximum exposure to the scenery and keeping us on time. We seldom interact much with the cruise director-led activities, but those who did were full of praise for Gusippe. As one passenger said of our day skirting Antarctica they would never come back because of the odds of having such a perfect day again were just too steep. But if you want to see Antarctica and all the goes with it, this is a great cruise even if the weather doesn't totally co-operate as it did this time. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on ... Read More
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on Eclipse before and love the ship, good main dining room, ocean view cafe if you want to be more casual and speciality restaurants you can pay an extra cover charge for. We don’t normally do this but booked a package this time both Mirano and Tuscan were great both for food and staff quality, but disappointed in the new Petit Chef option, new animation very clever but a very ltd menu and being in a French restaurant was expecting more than a boule of ice cream for dessert, for $55 and won’t get the repeat business of the previous qsine as no other choice. The manager in there told us Celebrity are not bothered about repeat business just want guests to have a one off experience. A few things about the ship were not addressed very well at times and the dress code is a joke, even on Chic nights which is supposed to have taken the place of formal nights guests were entering in the dining room in ripped jeans,jogging pants, trainers, shorts and T shirts, all stated as Not acceptable on these evenings. We find this very off putting as you can be sat at the same table when you yourself have gone to the trouble of showering at least and dress according to supposed celebrity dress code. Standards are falling, and where as we thought of Celebrity five star now think of only four star in our opinion. I left what I thought a serious question to be answered by a food and beverage manager to get to the end of the cruise with no feed back ( very dissatisfied) We’ve got to say most of the staff on the ship were lovely and do a great job on board to make your holiday run smoothly, we will continue to sail with Celebrity but hope their standards don’t slip further. Read Less
3 Helpful Votes
Sail Date: January 2019
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample ... Read More
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample opportunities to see penguins, seals, dolphins and occasional whale sightings. Our balcony cabin 9314 was ample with plenty of space and arranged well. Our cabin steward Sanjay, our waiter Alfonso and assistant waiter Chico were all exceptional. The cruise director Alejandro was one of the two best we have ever cruised with. I was also very impressed with the ship's cleanliness overall. Kudos. Shortcomings. I was stunned to find that there would be a charge for the use of the steam room. This is the first time ever, in over 15 cruises with several different companies including sister companies to Celebrity, where the steam room access was at additional cost. I was also taken aback by how many times daily and at how many locations there were dining staff hawking their premium dining restaurants. Celebrity seems to be trying to up-sell as much as they can and also charge for services that are complimentary on other cruise lines. I did not like this. I also did not appreciate the fact that the sky bar was closed every night limited to only Celebrity's top tier repeat cruisers. Other indoor lounge opportunities were limited, and outdoor drinks were not always pleasant in the cool windy climate. Read Less
4 Helpful Votes
Sail Date: January 2019
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess ... Read More
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess and Royal Caribbean. The Buenos Aires embarkment could have been better. Outside the port, there were so many taxis that our taxi driver dropped us off about a block away to make our own way with all our luggage. Once we got to the area, our luggage was taken from us (great) and we went into a large room with lots of chairs to wait our turn. After about 25 minutes, we went through security and then went to our priority line. To get to the ship, we had to take a bus for a 15 minute drive since the port is very industrial. All went smoothly but hectic. Our concierge cabin was fine but did need some upgrades. I liked the fact that the shower was a little larger than our showers on Solstice or Equinox - every little bit helps. Our seward, Sunjay, was excellent - always asking what he could do for us and being very friendly. We found the food in the MDR good and also in the Tuscan Grille and Murano's. The buffet was fine (as expected) but getting a table was just crazy. There were sea days that we went to the buffet and looked around for a table for quite a while before heading to the MDR to get in there before it closed. With a cruise itinerary with this many sea days, the size of the buffet area was just not big enough. We enjoyed the entertainment. The ship's band was excellent and many of the entertainers were also very good. As with most large ships, the tendering process was also chaotic. That process could be improved. The weather in the Antarctic could not have been better. We saw so may sea birds, whales, seals and penguins during this trip. The glaciers glistened in the sun. We took so many pictures and totally enjoyed ourselves. The captain and his staff safely got us around multiple enormous chunks of ice. We're so glad we took this cruise but honestly it will need to be another very special itinerary to get us to have that many sea days. Read Less
5 Helpful Votes
Sail Date: January 2019
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, ... Read More
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, icebergs, penguins and incredible scenery. We didn't do any ship excursions but booked tours through Trip Advisor. The ship has some problems and it was our first time on Celebrity. They don't seem to understand their guests and activities were hit and miss. The Celebrity Live experts were outstanding - Mickey Live, Celia and Peter were incredible but the live musical acts were all too loud and some of the guest performers were awful. Trivia was well attended every day but the woman running it was pretty thick. She couldn't pronounce many of the words and was certainly no help when there were questions. Embarkation in Buenos Aires is awful. We waited over an hour to go through security as they have a numbered system. Even though no one was in the security line, they didn't call the next number. You get through check in and then board a bus through the busy port. The buses had a very high step to get on and then were packed to indecent contact! Getting taxis at disembarkation is easy and very well organized. It is a fixed rate and clearly told up front. The drinks package was very handy with so many days at sea especially in the cafe and at breakfast with the better coffees and fresh orange juice. We got the internet package for one device and could switch it between us. The speed was surprisingly fast and it kept us connected with the news from home. Our balcony concierge cabin was a highlight and we loved the concierge service. The service was impeccable. Food was so so. I'm sure they are trying to drive people into the paid restaurants but that will backfire. We will choose a different cruise line instead. This was our first time on Celebrity, we have always been on Royal Caribbean. In comparison, the food and entertainment was better on Royal. The ports are reviewed separately Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with ... Read More
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with poor quality meats, with a few exceptions and Murano was wonderful. We ate in Murano 5 nights and it never disappointed. The ports were very boring and long drives in bad weather. We mostly liked staying on the ship. The entertainment was fair to good from what we saw. We met a lot of very nice people and it was fun. I would not choose South America for a fun destination. The reason I gave it a 4 instead of a five was because of the MDR and the poor ports. The service was very good except in the Ocean View cafe. It was very difficult to find someone to clean the tables, although the food was very good. The Martini Bar was excellent. Read Less
6 Helpful Votes
Sail Date: January 2019
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was ... Read More
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was quite good and actually, better than expected. We had done a few cruises with the "foodie" cruise line so had modest expectations for the food on Celebrity. We were pleasantly surprised by the overall quality. We ate in all of the speciality restaurants, the MDR, and the Cafe. The Tuscan Grill served huge meat portions and was generally good but not quite comparable with the "foodie's" Italian restaurant. We loved Murano and went back for lunch another day. The food and service was exceptional. Q-Sine was a gimmick, I felt like I was eating at Disneyland, but obviously people had fun and the food was good. The World Cafe had tons of choices and we were again pleasantly surprised with the quality. However, we didn't like the challenge of finding seats or waiting for a bar server. Also, unlike another cruise line's cafeteria, you are serving yourself after others have used the serving utensils. It seems to defeat the purpose of having people getting their Purel before entering (which wasn't enforced!). Staff were friendly and helpful. Special shout outs to our cabin steward, MDR server, and sommelier. The Cabin was roomy enough but a bit worn. One cupboard door was hanging loose and towels and sheets did not seem to be high quality, though the robes were good. Selection of wine and beer on the Classic package was minimal. Read Less
4 Helpful Votes
Sail Date: January 2019
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We ... Read More
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We brought the right clothing but some must have expected beach weather. As always, Celebrity's service, food, entertainment and ambiancwe were great. They had many different excursion options, but not a single one provided support for handicap people. I use an electric scooter and the tours did not accommodate it. But we were able to find tours in every port that supported our needs. Often these were private taxi tours that were designed just for us. Celebrity did do a good job of getting me on and off the ship, even in tendered ports. This was greatly appreciated. This cruise highlighted seeing wild life (e.g. pengiuns, sea lions, sea birds and even an occasional whale). You would not see this scope of wild life anywhere else. It also took us to cities that have unique cultures and ways of life. It was very educational. Overall it was a vey good cruise. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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