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2 Helpful Votes
Sail Date: March 2019
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given ... Read More
Price and itinerary.. Its was a destination that we did not do before. Food was good but not exceptional . Food was better on other celebrity crises we have been on . Disembarkation was awful. It appeared very organized with everyone given assigned times for immigration. But then they threw the schedules away huge groups go all at once . This caused long waits , long lines, long waits for elevators and lines jamming the stair cases. The captains club hostess did not seem overly friendly and a bit standoff and did not seem interested in the passengers. The cruise director was excellent. Bar staff / waiters seemed overwhelmed and service was slow. Stateroom attendant was excellent . ports in chile (except for santiago) and peru were poor and we would not do them again. Santiago and surrounding area was good. Would we do this cruise again ... No. shore excursions were expensive and limited. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and ... Read More
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and Seabourn. We have travelled South America and Brazil extensively on land and this was a last minute booking just to enjoy another cruise and reacquaint ourselves with X (which we felt had become a bit expensive for what they provided). We had a week in Buenos Aires before the cruise but mostly hung out in Palermo which continues to be one of the nicer areas of the city. Embarkation was very busy. The cruise line tried to provide set times for passengers but most just arrived at the same time and we were given numbers. No priority. Once our number was called, security and check-in was relatively easy but then immigration was ridiculous with the queuing system one of the worst I have encountered and then a bus ride necessary to get to the ship, we honestly thought they would not finish embarkation in time. Once onboard 2 things were immediately apparent, firstly Celebrity ships still look amazing, secondly cost cutting is in place when we saw that the sparkling wine being used was the same horrible brand that NCL uses - yuck. The ship is lovely with the huge sky high atrium, wide walk ways and stairs, the floor to ceiling glassed sky lounge, lawn, indoor and outdoor pools. We did miss the promenade walking decks of other cruise lines but it was a minor issue. The gym is huge but was still very busy. We had a verandah cabin and I had forgotten how spacious and comfortable they are. The cabin was better than what we had on the luxury Crystal line. The storage is adequate. There is plenty of space to manuevre. The bathroom design is excellent. The balcony was very comfortable with uninterrupted views. The tv had many free movies but we did experience a lot of technical difficulties (4 out of 10 days). Our cabin attendant was nice but refills of bathroom supplies often had to be requested. Cost cutting - towel supplies were limited and often threadbare. Dining-in the past we have always been impressed by Celebrity but we were in shock after our first 2 nights in the mdr. Food quality had slipped a lot but strangely about half way thru the cruise it improved markedly. The dining room was very busy but service was good. The state of the menus was a shambles and disintegrating and clearly had not been replaced in years. We dined at Murano and Le Petit Chef once we were offered 30% discounts, the full cost is ludicrous. Murano was very good quality however we were constantly under the requests to buy lunches or other upselling experiences and asked to give good feedback, this detracted from the evening. Le Petit Chef is a gimmick and not worth the price, I thought it would be more interactive then it is. It felt like you were part of a convention meal. The lobster and steak were decent quality. The room design is cheap. Would not bother a second time. We didn't use the bufffet a lot but it seemed to have plenty of options and is well spaced out. We loved the coffee shop and the health cafe which were great alternatives. Bars and Drinks. This was the greatest disappointment. We had the classic package which has undergone a price increase while simultaneously being severly downgraded in options especially when it comes to after dinner drinks. On top of that bar staff lied about what was included, they also often omitted ingredients from cocktails. I tried to upgrade to the premium package but constantly found that most bars did not stock premium beers and waters. Even worse they regularly substitued using downgraded products, I watched while they regularly poured "classic" wines and spirits when premium requested, when queried they would either tell straight lies or feign error. After talking to the bar management we downgraded back to classic. Even here problems with no mineral water being available. Entertainment- we had 4 production shows, the quality was good without being great. Guest entertainers were average with the exception on the Brazilian piano player. The special samba show poolside in Rio was a real let down with canned music and average performers, I have seen many other shows and this was average. Activities-the activities team were very fun and put on loads of dance classes, trivias and games. The CD was a young italian guy who had loads of energy and great language skills and given the ship passengers were almost half Latinos did a good job. Between the pools, the grass lawn, table tennis, sports court etc we were never bored. We did feel that the vibe on the ship felt different to usual, we met many South American locals who were lovely and really interesting and despite being loads of families everyone was really well behaved. Having said that with a variety of languages it does "feel" a little different. Service-there was plenty of staff and they were definitely working hard but they lacked the friendliness we have associated with previous X cruises. Ports- we had great weather and we enjoyed IhlaBella and Buzios a lot. Santos is average. We have done Rio many times. Overall a nice itinerary for those wanting to relax and sun themselves. If the price were right we would do X again as we love the ship and cabins, there is a great variety of dining venues and bars, love the grass lawn. The drinks service needs to improve and we don't like that X seems to be trying to create a class system on their ships. We are more likely to pay a little more for the luxury when we can find the right deals as much prefer their onboard experience. Read Less
1 Helpful Vote
Sail Date: February 2019
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks ... Read More
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks were standing room only! The ship was fine, Captain Leo was also very engaging and friendly. Celebrity shore excursions are ridiculously over-priced! Do your homework before and book your own online. Here's an example - We booked a Patrick Watts tour to Volunteer Point (Falkland Islands) about a year in advance for $180pp. (Estancia tours is also about the same). The SAME ship tour was OVER $500pp. This destination sells out. Volunteer point is a MUST to see the penguins! If you don't book other ports ahead of time just walk off the ship and grab a tour at the port. Don't waste your money on celebrity excursions. Also, the ship cannot leave without you - the port authority will not allow it. The crew is forced to try to sell speciality dining meals. We actually bought a package of 4 on each of our back to back cruises. QSine was fun, once! We split the other 7 between Morano and Tuscan Grill. I tried to love Tuscan Grill but the food isn't great, at least the service is! Morana was consistently wonderful! We always requested Alin as our server! There's a tall waiter (don't remember his name) and we was somewhat arrogant. Our wine steward Fabrice was amazing! The services of someone like MickeyLive was noticeably missing for Brazil. Such a letdown without him. It was a regular cruise that could have been taken on any ship. Read Less
2 Helpful Votes
Sail Date: February 2019
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra ... Read More
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra thousands to set foot on the place. It was unforgettable! The weather could not have been better for viewing and photography. Add in icebergs, whales sea lions, seals and penguins, it was the single best day of any cruise we've done in the past 20 years. Add the port calls at Port Stanley in the Falkland Islands, Ushuaia, Porto Madryn and Montevideo and it added up to a great cruise. We were a bit unsure about Eclipse, because she is about 1,000 passengers larger than we'd sailed in the past But, other than the buffet at lunch and the que for tendering at Port Stanley it never felt crowded. In fact, maybe because of her size, it was easier to find a quiet corner for reading, or just watching the sea than on other, smaller, ships. We are frequent cruisers on HAL and just 3 on Celebrity. We gave Celebrity and Eclipse a grade above our HAL experiences in most areas. Food and service were exceptional. In particular we liked the Tuscan Grill. The buffet was also very nice for lunch and breakfast. The one food issue was that we gave up on room service breakfast, which we really like because in 5 tries they never got the order right. The lectures about ports and points of interest were excellent. Public areas are very nice and lots of them. Our one issue with Celebrity vs. HAL is the lack of a self-serve laundry on all Celebrity ships. But, you learn to adjust. Captain Leo and his crew did a great job of giving us the maximum exposure to the scenery and keeping us on time. We seldom interact much with the cruise director-led activities, but those who did were full of praise for Gusippe. As one passenger said of our day skirting Antarctica they would never come back because of the odds of having such a perfect day again were just too steep. But if you want to see Antarctica and all the goes with it, this is a great cruise even if the weather doesn't totally co-operate as it did this time. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on ... Read More
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on Eclipse before and love the ship, good main dining room, ocean view cafe if you want to be more casual and speciality restaurants you can pay an extra cover charge for. We don’t normally do this but booked a package this time both Mirano and Tuscan were great both for food and staff quality, but disappointed in the new Petit Chef option, new animation very clever but a very ltd menu and being in a French restaurant was expecting more than a boule of ice cream for dessert, for $55 and won’t get the repeat business of the previous qsine as no other choice. The manager in there told us Celebrity are not bothered about repeat business just want guests to have a one off experience. A few things about the ship were not addressed very well at times and the dress code is a joke, even on Chic nights which is supposed to have taken the place of formal nights guests were entering in the dining room in ripped jeans,jogging pants, trainers, shorts and T shirts, all stated as Not acceptable on these evenings. We find this very off putting as you can be sat at the same table when you yourself have gone to the trouble of showering at least and dress according to supposed celebrity dress code. Standards are falling, and where as we thought of Celebrity five star now think of only four star in our opinion. I left what I thought a serious question to be answered by a food and beverage manager to get to the end of the cruise with no feed back ( very dissatisfied) We’ve got to say most of the staff on the ship were lovely and do a great job on board to make your holiday run smoothly, we will continue to sail with Celebrity but hope their standards don’t slip further. Read Less
2 Helpful Votes
Sail Date: January 2019
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, ... Read More
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, icebergs, penguins and incredible scenery. We didn't do any ship excursions but booked tours through Trip Advisor. The ship has some problems and it was our first time on Celebrity. They don't seem to understand their guests and activities were hit and miss. The Celebrity Live experts were outstanding - Mickey Live, Celia and Peter were incredible but the live musical acts were all too loud and some of the guest performers were awful. Trivia was well attended every day but the woman running it was pretty thick. She couldn't pronounce many of the words and was certainly no help when there were questions. Embarkation in Buenos Aires is awful. We waited over an hour to go through security as they have a numbered system. Even though no one was in the security line, they didn't call the next number. You get through check in and then board a bus through the busy port. The buses had a very high step to get on and then were packed to indecent contact! Getting taxis at disembarkation is easy and very well organized. It is a fixed rate and clearly told up front. The drinks package was very handy with so many days at sea especially in the cafe and at breakfast with the better coffees and fresh orange juice. We got the internet package for one device and could switch it between us. The speed was surprisingly fast and it kept us connected with the news from home. Our balcony concierge cabin was a highlight and we loved the concierge service. The service was impeccable. Food was so so. I'm sure they are trying to drive people into the paid restaurants but that will backfire. We will choose a different cruise line instead. This was our first time on Celebrity, we have always been on Royal Caribbean. In comparison, the food and entertainment was better on Royal. The ports are reviewed separately Read Less
3 Helpful Votes
Sail Date: January 2019
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess ... Read More
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess and Royal Caribbean. The Buenos Aires embarkment could have been better. Outside the port, there were so many taxis that our taxi driver dropped us off about a block away to make our own way with all our luggage. Once we got to the area, our luggage was taken from us (great) and we went into a large room with lots of chairs to wait our turn. After about 25 minutes, we went through security and then went to our priority line. To get to the ship, we had to take a bus for a 15 minute drive since the port is very industrial. All went smoothly but hectic. Our concierge cabin was fine but did need some upgrades. I liked the fact that the shower was a little larger than our showers on Solstice or Equinox - every little bit helps. Our seward, Sunjay, was excellent - always asking what he could do for us and being very friendly. We found the food in the MDR good and also in the Tuscan Grille and Murano's. The buffet was fine (as expected) but getting a table was just crazy. There were sea days that we went to the buffet and looked around for a table for quite a while before heading to the MDR to get in there before it closed. With a cruise itinerary with this many sea days, the size of the buffet area was just not big enough. We enjoyed the entertainment. The ship's band was excellent and many of the entertainers were also very good. As with most large ships, the tendering process was also chaotic. That process could be improved. The weather in the Antarctic could not have been better. We saw so may sea birds, whales, seals and penguins during this trip. The glaciers glistened in the sun. We took so many pictures and totally enjoyed ourselves. The captain and his staff safely got us around multiple enormous chunks of ice. We're so glad we took this cruise but honestly it will need to be another very special itinerary to get us to have that many sea days. Read Less
3 Helpful Votes
Sail Date: January 2019
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample ... Read More
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample opportunities to see penguins, seals, dolphins and occasional whale sightings. Our balcony cabin 9314 was ample with plenty of space and arranged well. Our cabin steward Sanjay, our waiter Alfonso and assistant waiter Chico were all exceptional. The cruise director Alejandro was one of the two best we have ever cruised with. I was also very impressed with the ship's cleanliness overall. Kudos. Shortcomings. I was stunned to find that there would be a charge for the use of the steam room. This is the first time ever, in over 15 cruises with several different companies including sister companies to Celebrity, where the steam room access was at additional cost. I was also taken aback by how many times daily and at how many locations there were dining staff hawking their premium dining restaurants. Celebrity seems to be trying to up-sell as much as they can and also charge for services that are complimentary on other cruise lines. I did not like this. I also did not appreciate the fact that the sky bar was closed every night limited to only Celebrity's top tier repeat cruisers. Other indoor lounge opportunities were limited, and outdoor drinks were not always pleasant in the cool windy climate. Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with ... Read More
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with poor quality meats, with a few exceptions and Murano was wonderful. We ate in Murano 5 nights and it never disappointed. The ports were very boring and long drives in bad weather. We mostly liked staying on the ship. The entertainment was fair to good from what we saw. We met a lot of very nice people and it was fun. I would not choose South America for a fun destination. The reason I gave it a 4 instead of a five was because of the MDR and the poor ports. The service was very good except in the Ocean View cafe. It was very difficult to find someone to clean the tables, although the food was very good. The Martini Bar was excellent. Read Less
5 Helpful Votes
Sail Date: January 2019
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was ... Read More
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was quite good and actually, better than expected. We had done a few cruises with the "foodie" cruise line so had modest expectations for the food on Celebrity. We were pleasantly surprised by the overall quality. We ate in all of the speciality restaurants, the MDR, and the Cafe. The Tuscan Grill served huge meat portions and was generally good but not quite comparable with the "foodie's" Italian restaurant. We loved Murano and went back for lunch another day. The food and service was exceptional. Q-Sine was a gimmick, I felt like I was eating at Disneyland, but obviously people had fun and the food was good. The World Cafe had tons of choices and we were again pleasantly surprised with the quality. However, we didn't like the challenge of finding seats or waiting for a bar server. Also, unlike another cruise line's cafeteria, you are serving yourself after others have used the serving utensils. It seems to defeat the purpose of having people getting their Purel before entering (which wasn't enforced!). Staff were friendly and helpful. Special shout outs to our cabin steward, MDR server, and sommelier. The Cabin was roomy enough but a bit worn. One cupboard door was hanging loose and towels and sheets did not seem to be high quality, though the robes were good. Selection of wine and beer on the Classic package was minimal. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates N/A 0.0

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