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11 Helpful Votes
Sail Date: June 2019
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. ... Read More
We chose this cruise because of the great itinerary. This was supposed to be our dream vacation to a dream destination. Celebrity sells itself as upscale but are anything but. Their parent company RCCL provides a lot better experience. Everything started out great. Embarkation went smoothly. We then got to our aft balcony room to find multiple holes in the curtain liner and $5+ for a bottle of water in the room. I don't call that upscale. We had the premium beverage package but that doesn't include room service or in room mini bar for some reason. You would at least think the water would be included. Next was the internet support. Internet service went from minimal to nothing at all and bounced back in forth. Only when I went to the mid part of the ship would I get good internet. Moving onto our first dinner. We met a great couple and great Serving staff (Marvin/Lauri). Unfortunately, the food did not match the service. I have never had a steak as bad as this. It was tough to cut and chew. Menu had little variety the entire week. My wife was happier with her choices, but I kept getting lousy ones. Lousy continued through the week starting with chaos boarding a whale watching excursion with multiple groups all pushing to get down one narrow pier. Several of us pointed out that we thought we were on a smaller group, but we had over 100 people on ours. Next was the specialty restaurant Tuscan Grille. First you pay for speciality which is fine, but they surcharge you more money if you want a good steak so basically you are paying twice. Then we waited over 40 minutes after we finished our salad for the entree to come. Excuse was we cook from scratch and were busy that night. Each time we questioned we were told it would be out in a minute. Evening entertainment and meals for remainder of week were just so-so. Only saving grace was the quality of staff. Our room steward and waiting staff were outstanding. Cruise ended with nobody being able to find me a wheelchair for disembarking so I had to walk with a walker what seemed like a mile to finally get through everything. In summary, Celebrity calls themselves an upscale cruise line. Our cruise was anything but upscale. They tried to fix some of the issues including putting new curtains in and discounting the excursion, but that still doesn't change our opinion. We paid for what we thought was our dream vacation. Instead we got a low price cruise experience Read Less
13 Helpful Votes
Sail Date: April 2019
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest ... Read More
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest services, to a problem that may have been partially their fault. Excessive rust on the lower hull, and tender steps that I feel should be kept dry, freshly painted, with weather strips. The beds are not bad, but have seen better days. Some meals in Blu were delicious, some were a blatant drop in quality. The bread became stale halfway though, and may have been baking every other day. Hummus and Cheese spreads got replaced by pureed corn, beets, peas, and carrots. Nearly no vegetables, a garnish of broccoli or asparagus was a rare find. While the dining staff were very professional and worked their all, it was obvious that they were understaffed and rushed. Oceanview Cafe was an even bigger letdown. Too much was lukewarm or tasted off, cuts to ingredients. Gone is the wok, and the sauces for the fresh pasta station are not nearly as good. The last night of our cruise, they introduced mixed frozen vegetables. The interior of the ship was nice, our first time on Solstice Class. I liked the cruise director, Cafe Al Bacio, guest performances from Hawaii, and our lunch in Murano (though our neighbors got under-cooked lobster). I liked the Spa and Persian Garden, though the receptionist was playing head games with passengers over their names. Read Less
12 Helpful Votes
Sail Date: March 2019
Celebrity Eclipse Trip San Antonio Chile to San Diego California March 24 2019 Embarkation poor. Had people lined up for hours waiting to be processed. There was no place for anyone to sit. Other cruise lines issue a number and have ... Read More
Celebrity Eclipse Trip San Antonio Chile to San Diego California March 24 2019 Embarkation poor. Had people lined up for hours waiting to be processed. There was no place for anyone to sit. Other cruise lines issue a number and have passengers sit to wait for their number to be called. The gangplank to the ship was very steep so the staff had to strain to push wheelchair passengers on the ship. Room 9402 very nice and good location, efficient room design with the exception of no electric plug next to or near bed. I called Crucon prior to sailing and requested distilled water for a piece of medical equipment. It was not there. I am sure that there are many people who use a CPAP machine at this present time. Our room attendant Kam, came and introduced himself. He was pleasant and carried out requests. There were no extra special touches in the room, ie cotton buds, shower caps, razors or emery boards in fact you could not even purchase an emery board aboard the ship. There was only soap, shampoo, conditioner and lotion. We were not served a complimentary bottle of champagne as we were served on prior cruises,We had to ask for ice to be present in our room in the evening. There is no folder in the room to describe anything about the ship or contain a list of room service foods. I still don't know if room service is available for meals other than breakfast. There was a sheet for us to fill out every evening for breakfast. We had coffee in our room every day and twice they delivered without cups and milk. The towels and sheets had a funky unpleasant odor, perhaps it was their detergent or not enough detergent. The air conditioner/heat control was not predictable, one time it would be very cold on a setting and the next time it would be uncomfortable at that same setting. The room would become warm while we were in port. The bed was not wonderful, there was no pillow top softness but I am like the princess and the pea. The pillows were OK. Trip route- It was a relocation cruise and the stops were not earth shaking. The prices for ship trips to essentially nothing locations were very expensive. We only did two trips, one to Lima and the other in Punta Arenas Costa Rica. Both were interesting. The other ports did not have anything that looked like we needed to explore further or sounded uninteresting. Entertainment- Stale and according to passengers who previously sailed on the ship it was a repeat of the same performances. The songs were dull and uninspiring. The entertainment was aimed at old people and I am older than god. They need to update their performances. The Eclipse Orchestra was the highlight of the performances. They need to continue with “Live Orchestras” not a digital replacement that is being contemplate by the company. All of our table mates refused to attend the performances because of them being so boring and repetitive. Service-The staff were very positive, smiling and caring throughout the ship. The Captain was a pseudo comedian. Alejandro the master of ceremony was great. Jose P and Edwin our staff in the dining room were caring and attentive they get a 10 out of 10! Food- Terrible!! On previous trips the many tasty main courses offered were wonderful, one had to make a decision of choosing from all the very appealing meals offered most every evening. On this cruise trying to find even one was a difficult task, in fact there were many nights we only had appetizers for our meal because the selection was so poor. On the dress up nights there was nothing special offered except on the last dress up night and another regular evening soft shell lobster not New England lobster. The breakfast and lunch buffets were OK. The salad dressing were horrible. There were people stationed at the entry of cafeteria dispensing hand sanitizing solution but there are no hand washing places there. Hand washing is the only way to truly prevent novovirus. Passengers complained that there was a respiratory illness spreading aboard the ship toward the end of the cruise. Disembarkation-A nightmare! Directions printed for passengers to follow were not written by an English speaking person and were very confusing. Other passengers stated the same regarding the poorly written directions. No one knew where they were to go or wait. There were lines all over the ship. Exiting from the ship was down a very steep gangplank. If I had my luggage I would have been propelled down the gangplank. Being in a wheelchair would have been very scary. Summary We are not gung-ho cruisers but have enjoyed our previous 7 cruises because the food was outstanding, the entertainment fun, but this trip left a bad taste in our mouth. I am not sure we will cruise again anytime soon. Is Celebrity trying to drive people do the specialty dining?? I refuse to pay additional money that probably amount to $100+ for each night to get a decent meal. If this is their object the staff will be shortchanged and service will suffer. The staff in the dining room depend on their tips to supplement their income. Read Less
8 Helpful Votes
Sail Date: March 2019
We chose this cruise, our 11th with Celebrity, because we had never visited South America and it seemed a good opportunity to visit three countries. We had previously booked the Rio Carnival cruise for the previous year, but postponed it ... Read More
We chose this cruise, our 11th with Celebrity, because we had never visited South America and it seemed a good opportunity to visit three countries. We had previously booked the Rio Carnival cruise for the previous year, but postponed it for personal reasons. We changed to this cruise because it was slightly longer being 14 days rather than 10, it was a terribly long way to fly and so we wanted as long there as possible. We also chose this cruise because it was on the Solstice class Eclipse rather than the Millenium class Infinity. We had previously been on a cruise on Celebrity Millenium and prefer the Solstice class ships. The Celebrity Eclipse is lovely, its the second time we have sailed on her and the staff were all excellent. However, every time we travel with Celebrity we notice cost cutting, there is always something missing or costing extra since the previous cruise we did although the prices of their cruises are rising rapidly. The food in the main dining room is not as good as it used to be, the variety is more limited and food is often not very hot. The sommelier's have more tables to look after too. The problem with this cruise was the ports visited. Embarkation day was chaotic, it was done through a convention centre rather than the cruise terminal. The actual check-in was perfectly ok, but then we had to wait for around an hour to be taken to the ship by bus - there was way too much hanging around. Having left home at 2.30pm on the Friday afternoon for Heathrow and flown at 10pm that evening, we landed at 9am Saturday morning and we were not onboard the ship until around 2pm on the Sunday (we had been put up in a hotel in Buenos Aries on the Saturday night). We went on an excellent trip to Mimosa Estancia near Buenos Aries on Monday and had a great time. After that it was all downhill, some of this was because the weather was bad for the entire cruise, which was nobody's fault of course. Our next stop was Monevideo where we did a highlights tour, basically there were no highlights, we had never visited such a dump of a place before. We could not visit the next port, Punto del Este as the captain announced at 7am that morning that the sea was too rough for the tendering operation so we would not be stopping there. At the next port, Puerto Madryn, it was announced the night before that all the shore excursions would be cancelled as recent rain had left the roads in such a poor condition. We were desperate to get off the ship having spent two cold, wet days at sea so we walked around the port town, but there was nothing to see! The other ports were ok, Ushuaia, Punta Arenas and Puerto Montt. We just about glimpsed Cape Horn through the fog but at least the sea was calm. All in all there were way too many sea days on this cruise, in fact half the 14 day cruise was spent at sea, it was an awfully long way to go to just see the sea. It has put us off long haul cruising, we had previously done Asian and Central American cruises. There is too much hanging around, too many sea days with not much to do on the ship when its not warm enough to sit on the deck. Celebrity cruises are not the best for entertainment. Some of the shows were good, we saw a funny comedian and a fantastic acrobatic show (Euphoria) but some awful guest entertainers including an overly flamboyant pianist and an awful singer who had a very high opinion of himself and very little talent. Also their show 'Topper' has been running for years and gets tedius when you have seen it several times! We enjoyed the ship experience as always but would not recommend this cruise. Read Less
5 Helpful Votes
Sail Date: February 2019
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ... Read More
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ruined for myself and my partner and ship's response was more 'out of sight, out of mind'. The ship is beautiful, restaurants are good. The ship certainly has style decoratively and never feels overwhelmingly large or oppressive. Delightful cosy corners and cafes can be discovered everywhere around the ship which is generally well appointed for most things you need. Cellar bar terribly under utlised and such a shame as it's a delightful space. Packages are worthwhile. However we had a luxury drinks package and there was no Evian water available as this wasn't stocked in error at the port therefore we were only supplied with the usual bottled water. In addition every time I asked for grapefruit juice I was given orange on our cabin breakfast order. I was advised there was none? This was untrue, I discovered different food / beverage outlets don't share, possibly due to their accounting and stock management, none the less it is frustrating. General treatment of anyone injured in my experience disgusting, of course this has negatively influenced my entire experience which for me was very sad. I now look forward to surgery to repair my hand having returned home. Shame on Celebrity also for not advising passengers when they have a concierge class cabin in the corridor under the cafe that there is noise and obstructed views from the balcony, including poor maintenance and peeling paint onto it. Of course my cruise was tainted due to the fractures I sustained and a badly bruised bottom, both of which effected and still effect all my activities of daily living. However, I also believe it exposed some huge deficits in their service delivery, professionalism and ability to know how to effectively deal with challenging circumstances. In the words of a guest relations team member "most of the crew are young and inexperienced, they just don't know how to behave" and in the words of the concierge representative "there is a hierarchy on board the ship and you can't just talk to anybody" . Our dining experiences were good, all food and beverage outlets provided great service and friendly, attentive staff. Cabin once we relocated was a good size and well provisioned, cabin steward was excellent, Imade thankyou. I used the gym once prior to my injury and it is well equipped. Theatre shows were average by comparison to other cruise ships we have been on. Around the ship there was as usual plenty of activities available and something for everyone throughout the day, although almost non existent on port days, which if you remained on the ship could be a bit boring, although there is always the spa. I had a couple of treatments in the spa and visited the salon for a barber shave and haircut as due to my injury I couldn't shave and needed all my hair cut off. Both experiences were very good. Rio shore excursions were excellent, the remainder advertised appeared less so. We visited Buzios and Santos also. Shore excursions were well organised however. Cabin breakfast was generally served incorrectly and / or tepid, also around 20 minutes earlier on average than the time booked (because it suited them to do so I suspect based on the volume of orders, not satisfactory though). Laundry service was poor, always came back later than should have and we had to chase this up with cabin steward, also items should have been ironed and were apparently but quality was abismal. In fact we had them all done again at the hotel we booked into post cruise. I wouldn't recommend laundry use. This ship is more crew centric than customer centric, be warned, I wish I had been. Read Less
13 Helpful Votes
Sail Date: January 2019
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking ... Read More
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking forward to cruise. Found out after final payment--our stateroom cost dropped almost to 1/2 our price--Celebrity was not easy to deal with-got a couple perks??? Then the "looking forward to" tours were cancelled for one reason or another?? The fjords were a waste --what we could see--the time of day--the weather--the Captains choices--same for going around the Horn (did not have to be early early morn)--soooo many things spoiled this expensive cruise. Food poising from the Murano restaurant, with nothing from hotel manager after being informed!! The entertainment was so poor---captive in the theater!!! The very last gift from Celebrity--the terrible cough many of us brought home with us--and still have. Think the new CEO is a bean pusher as the cost of everything has gone up-the quality is down--want the Celebrity Line from past 20 years??? GONE! The staff who is there to be of service to the clients are, as always, the top of the cruise lines---but hate to hear them beg for 10s on survey!! We will have to really think about returning to Celebrity---there are other lines to try--Elite Plus does not mean quite what it did. Unhappy with this cruise--can you tell?! Read Less
9 Helpful Votes
Sail Date: December 2018
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. ... Read More
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. We are a couple with an elementary school aged child and have cruised on Disney, Princess and Royal Caribbean suites in the past. We had high expectations from the Celebrity suite experience based on online reviews. Our most recent cruise prior to Eclipse was in a Star class suite on RCCL Ovation of the Seas where we had fabulous service and loved our Genie. Our cruise journey started on the wrong foot with a very poor embarkation experience. We arrived at the Buenos Aires port around 4 pm and was greeted by port employee who checked in our luggage. Then she told us to go upstairs in the port building to the priority check in line for suite guests. However, when we went upstairs, we couldn’t see any line marked as the priority line and the employee in charge there told us we needed to go through the main line which was very long. Finally after waiting in the main line for what seemed like forever with, we bit the bullet and made an expensive international call to the Celebrity Shoreside concierge in Miami and was able to expedite our embarkation. After all this embarkation hassle, we were relieved to be finally on board but our relief was short lived. When we got to our room, we found that one of our hard shell suitcases was badly cracked during delivery. Our butler and the onboard concierge said the suitcase could be fixed on board but our suitcase came back with what appeared to be a superficial hot glue application which didn’t look sturdy. When we expressed concern that the suitcase fix was unlikely to hold together on the way back, our concierge offered to either give us $50 credit or send a new suitcase. We didn’t want to waste our port days shopping for a new suitcase so we asked for their replacement which turned out to be a fairly cheap, soft sided suitcase. On RCCL, we did not experience any of these embarkation issues. On the service front, the Luminae and other restaurant employees were wonderful but we were deeply disappointed with our butler. Though he did a decent job keeping the cabin tidy and clean, he was very poor at other aspects of his job. He didn’t bring us evening appetizers unless we asked for them and one time when we asked for tea sandwiches to be delivered he told us “ you can also get them at Michael’s yourself”. Another time when he was late delivering our room service breakfast on a port day where we had an early tour, he said he had too many room service orders and didn’t seem apologetic. In addition, we have requested a cake to be delivered to our room via shoreside concierge on New Year’s Eve which never showed up. Overall the butler service fell very short of the Genie service we received on Royal Caribbean. Another very disappointing aspect of our cruise was the poor communication from the captain about the Cape Horn itinerary. The main reason why we were on this cruise was to sail Straits of Magellan and Cape Horn. Though the Cape Horn navigation was nicely narrated, the Straits of Magellan cruising took place on January 1st, a day earlier than announced in the Celebrity dailies and cruise itinerary. We understand that itinerary changes can occur during a cruise but in this case there was no announcement by captain or his officers so we passed the Strait of Magellan without knowing where we were and without any narration of the historic sites we were sailing by. The navigation channel on the TV was also no help and didn’t have any updates. To add insult to injury, a similar itinerary changed happened without any communication for the Chilean Fjords portion of the cruise and we didn’t see the glaciers or the fjords as they were described in the Celebrity Dailies. On RCCL, there were digital screens everywhere that provided updates from the captain and showed the ship’s position in great detail so we always knew where we were. Celebrity Eclipse did live up to our expectations in a few areas. We really enjoyed the quality of food across all outlets and especially the quality of baked goods were exceptional. This is one area Celebrity definitely surpassed RCCL. Our kudos to to all the chefs on board! Theatre entertainment was great and appropriate for all ages. We also thought the photographers on board did an outstanding job. Will we sail Celebrity again ? Possibly, but it certainly won’t be at the top of our list. Read Less
11 Helpful Votes
Sail Date: June 2018
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel ... Read More
The good, the bad and the ugly. The good Service in the dining room and the food were excellent. The bad We complained about the torn linen and holes in the curtains - attached please see the generic response from the hotel manager - the linen and curtains were immediately replaced BUT the new curtains had even more holes and the linen was once again torn. The ugly When I approached the hotel manager Mr Mario Tavares regarding the replacements that were n worse condition than the original linen his exact words were: Oh well, we can't turn back time. No apolgy. He didnt even ask what cabin number. He simply didnt give a damn. To add to the above the entertainment on the ship was pathetic and almost anything worth doing came at an additional charge. If you were bored and wanted to go to a movie the same cartoon was shown repeatedly and on the only day the movie wasnt a cartoon, the movie was about a storm at sea and a ship being split in two. General sentiment on the cruise from passengers who always support Celebrity was that they would be looking elsewhere in future. Read Less
5 Helpful Votes
Sail Date: June 2018
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for ... Read More
So much of this cruise was a disappointment. First dining room service and room steward were excellent, food delicious. The rest of the experience was below average. 4 sea days with few planned activities. Paper airplane contests for adults, no quite area for drinks in the evening, entertainment in odd places where you could not see if you were short, disembarkation in one port had a 650 people waiting to get off in the center, rude staff, middle drink package was so limiting because they were trying to sell the more expensive package, EVERYTIME you entered the café you were confronted with people selling the specialty restaurants, port talks were at 8 PM;one good performer, the rest average; boarding a fiasco with a 60-90 minute wait for many people; crew not very friendly. Then we left an ipad on board in our stateroom, went through 90 minutes of trying to contact Celebrity and the ship. Had to send an email to celebrity, call when we returned, then had to wait for the cruise to return from next cruise. No way this ipad was not found but apparently they bag the item and store it, labeling it with stateroom and date. Still have not found it. This was our 24 cruise, second with Celebrity, would not do again. Read Less
8 Helpful Votes
Sail Date: April 2018
Chosen for the destination ports. The ports (Ireland, Iceland, Shetlands) did not disappoint, but some aspects of ship life were inadequate, particularly the main dining experience. Having travelled on several cruise lines, we found the ... Read More
Chosen for the destination ports. The ports (Ireland, Iceland, Shetlands) did not disappoint, but some aspects of ship life were inadequate, particularly the main dining experience. Having travelled on several cruise lines, we found the quality of food well below expectations. Menu choices were repetitive and limited, portions were minute and far from gourmet. At best, you could say it compared with an average home-cooked meal. Desserts were, on the whole, flavourless and unappealing. In contrast, the food in the Oceanview Cafe was of consistent quality and offered a good selecton. On reflection, it was better value than the so-called fine dining. Specialty restaurants were very expensive. Charges were added to so many items on board that it felt like a money-grabbing exercise, even $3.50 US for orange juice at breakfast, $14.50 to watch a movie in your cabin. Wines overpriced and limited in selection. Disembarkation was chaotic, poorly managed, over-crowded. We found our cabin to be particularly good, well laid out, clean, well serviced. Our overall experience, however, has deterred us from travelling with Celebrity line again. Read Less
Sail Date: April 2018
We chose this cruise as we wanted an eastern Caribbean and southern to islands we have yet to explore and found this 14 day cruise. Little did we know that there is nothing for entertainment on this ship for anyone under the age of ... Read More
We chose this cruise as we wanted an eastern Caribbean and southern to islands we have yet to explore and found this 14 day cruise. Little did we know that there is nothing for entertainment on this ship for anyone under the age of 60!!! The music is ideal for big bands, waltz and such which were popular in the 40's and 50's! Then we upgraded to get the water package as my wife needs water for medical reasons. But we were only able to get 1 bottle at a time and it was nearly an act of God to get more than that at a time! Like water is more precious than gold!!! And on a cruise that costs this much to get a case of flipping $10 water? Then have to wait until bedtime every 2-3 days to get it at that! The excursions are decent though over priced. You can do better and save money on your own shore side. Then the food. It was good, not exceptional, but they are on a schedule and take the food down by 10 pm every night no matter what! Then by 1030, the flipping ship is a near ghost town!!! Our ship was loaded with walkers and scooters and everyone over 60 thought this was wonderful as it isn't a party ship like the others and they can relax, take their naps daily and play Scrabble and cards daily and be in bed by 9 to 10pm and not have any partiers keeping them awake! Horrible cruise that I thought would never end! I will never cruise on Celebrity ever again! This is a cruiseline for old people that want quiet and no kids!!! Their whole idea of fun on sea days was name that tune! From the 40's, 50's and 60's!!! (ARE YOU FLIPPING SERIOUS???) Read Less
1 Helpful Vote
Sail Date: March 2018
I had a 14 night cruise as a 25 year marriage gift from my wife. We ad been looking forward to 2 weeks of relaxation on Celebrity Eclipse around the Caribean islands. We had stateroom 1158 on 10th deck. It was a consierge stateroom and ... Read More
I had a 14 night cruise as a 25 year marriage gift from my wife. We ad been looking forward to 2 weeks of relaxation on Celebrity Eclipse around the Caribean islands. We had stateroom 1158 on 10th deck. It was a consierge stateroom and should be one of the better ones as should the ship. We were impressed about the ship - the stateroom and the view over the see. We had a great welcome lunch in the main restaurant. Everything was promising for the next 2 weeks. However when getting to bed the nightmare started. The cabin had some huge vibrations which made it impossible to get a good nights sleep. When complaining to guest relations we were told that the ship was fully booked and could not offer us another room. After a week we had a new room without vibrations and could finally sleep but by now the lack of sleep for a week and the fact that we could not relax in the cabin made our fantastic cruise a nightmare. We were told thcat this was quite normal but that the heavy vibaitions would migrate to other rooms on the next cruise and they could never predict where it would hit. I do not believe this explanation - why didnt it move the whole cruise? After some heavy negotions we were compensated with an amount we could live with. The compansation was as a discount on a cruise with Celebrity Cruiseline. So if we want to use the compensation we have to make another cruise with them. I we dit not have the discount I would say: NEVER CELEBRITY AGAIN. The staff - the food was wonderful and saved our holiday outside our room Read Less
3 Helpful Votes
Sail Date: February 2018
This was our second Cruise on Celebrity ships and a last one .first time on Equinox in 2012 was good but the stabilizers were turned off especially at night so we were walking always side to side all the time .And everybody were sick a ... Read More
This was our second Cruise on Celebrity ships and a last one .first time on Equinox in 2012 was good but the stabilizers were turned off especially at night so we were walking always side to side all the time .And everybody were sick a tired of that.Celebrity cuts corners.on Eclipse only two days we encountered that . on the Eclipse Embarkation was not as Smooth.And every time in port we were the Furthest ship .But that is not too bad- almost anybody can walk.The food at the buffet was good but at MDR was really bad .most of the soups were very concentrated or salty.a Lot of people were going at night to a Buffet . the service was good so. the Entertainment was mostly bad with group of acrobats hanging and dangling off and on ropes . Again you could see people all the times just leaving those shows .The Lawn club is Just Useless.Over All the weather was good .thanks to a Captain Leo he is good. Read Less
2 Helpful Votes
Sail Date: September 2017
Insolent silent response on 2 occasions when advising that food in self- service cafeteria was warm. A spoof Bond juvenile silly video that was greeted with jeers & consequently was forgettable. Just these two factors made me ... Read More
Insolent silent response on 2 occasions when advising that food in self- service cafeteria was warm. A spoof Bond juvenile silly video that was greeted with jeers & consequently was forgettable. Just these two factors made me feel very insecure. Was I going to suffer food poising? What procedures should I follow in the event of an emergency? Then there was the utterly tasteless cooked breakfast in Blu restaurant - bacon & sausages tasted the same .i.e of nothing. A lodged complaint met with "I'll tell the chef". I didn't believe a word of it. Staff manning the Shore Excursions & Guest Relations desk surly. A cabin steward ('stateroom' too pretentious) who never introduced herself & a bar of soap that had to last 11 days. In a question & answer session the load music around the ship was commented upon to load cheers of agreement. The response from the cruise director was patronising & dismissive. Shows were fabulous, Broadway or West End standard & worthy of a better ship. Given these shortcomings announcements over the public address system of how Celebrity had won awards were laughable. Finally.. this was a cruise that seemed to predominately appeal to the overweight, happy to be crammed on deck whilst sunbathing & eating & drinking around the clock. Compared to the Eclipse experienced 2 years ago when visiting Norway it seemed strange & sad that all had changed for the worse. When first cruising I was warned '"After the Cunard Queens anything else will seem inferior". How true. Read Less
4 Helpful Votes
Sail Date: July 2017
First cruise with me and my partner (both 31) to celebrate her birthday. Unfortunately it fell quite distant from expectations and although we love the idea of cruising we will not be using Celebrity again for the foreseeable future. ... Read More
First cruise with me and my partner (both 31) to celebrate her birthday. Unfortunately it fell quite distant from expectations and although we love the idea of cruising we will not be using Celebrity again for the foreseeable future. On the positive side.. - Our room attendant was very pleasant and hard working, did his utmost to make us feel welcome. - The live music in the common areas were nice although did not seem as varied as many would have liked (only the same one or two performers). - The buffet area was conveniently open most hours (good after a few cocktails in the Sky Lounge). - The Silent Disco was grand and being enjoyed by all ages. - The shore excursions were great if not a bit overpriced for what was included. These positives were sadly outweighed by the negatives.. - Unsure for what reason (tips/age) but we seemed to receive poorer service at the bars on the ship and would frequently be left waiting whilst some of the elderly passengers barged in front with immediate service (so much for manners). - The cabin had cosmetic damage in several areas internally and externally (see attached images). Definitely in need of some TLC.. - There's only one proper cafe on the ship and it's mobbed! Some mornings they opened up the sushi area however this was not always the case and frequently you'd battle for a seat. - The functions on board the ship are not really tailored towards a more energetic generation which becomes apparent quite quickly, anything sporty or entertaining appears to get labelled "for children" and get's thrown in the kids area including the arcade and the outdoor basketball/football court (both which we difficult to find empty). When on board it appears as though you're only real options are sun bathe (not ideal on a Baltic cruise), drink, play board games or watch the rather disappointing performances in the theatre... - The theatre performances were disappointing and frankly rather confusing. Whilst the odd comedy act was great when they pulled in external acts, the on board entertainment team was like something out of Centre Parcs with a clear tinge of "Glee". Not really what I'd imagine appeals to anyone in the audience (very few children on board). - The staff treatment is very mixed, some are just down right rude and impatient including a waitress who stormed away from me when she bumped into me walking down the stairs and the bar staff who take an eternity to serve. Senior staff also belittle their juniors in public, we observed this "bullying" in the cafe and in the buffet restaurant - I don't believe there is any place for this and it is extremely embarrassing for Celebrity. - We had an extremely strong smell of paint in our cabin during the cruise (which tickles my allergies) and caused me to be sick for the following day. No notification was given prior to this taking place. - The facilities are disappointing, silent disco was great but closed far too early much to the dismay of everyone participating (the room almost emptied when they stopped the disco around 10/11). Pools and Jacuzzi also close around the same time meaning no late night quiet dips!!! - Everything on board seems to be a premium offering, when paying so much for an inclusive experience I did not quite expect such a hideous money grabbing experience when on board. It feels as though half the ship is covered by premium restaurants, casino, expensive spa treatments and "shops" where you are limited to purchasing Celebrity gear or a new MK bag (or perhaps a fancy 10k diamond watch). You'd also have to be mad or rich to pay the several hundred pound asking price for use of their limited satellite broadband too (especially now that roaming is free in Europe). - No recognition that it was my partners birthday, thought they'd have this on file somewhere. I bought her a present of course but it would be nice if staff had some recognition of some events especially when in isolation at sea. - One of our excursions was cancelled due to lack of participation, we were only notified by an envelope to our room the day before leaving limited time to rearrange. I completed most of this information in the Celebrity survey unsurprisingly we heard nothing back. I hope that this information may be of use to someone else planning to book their holiday on this ship. If you are simply looking for a ship to drink inclusive non premium cocktails, sunbathe and stay in your room till excursion time it may be the ship for you. If you're looking for more entertainment and activities with a touch of elegance this is probably not what you are looking for. Read Less
1 Helpful Vote
Sail Date: June 2017
We have cruised quite a lot with various lines, most often choosing Holland America or Princess. We tend to go more for the itinerary than the ship, we have gone north quite a bit,as well as further away, enjoying Japan last year. The ... Read More
We have cruised quite a lot with various lines, most often choosing Holland America or Princess. We tend to go more for the itinerary than the ship, we have gone north quite a bit,as well as further away, enjoying Japan last year. The round Britain was a bit of a change, and although we weren't expecting Holland America, the Eclipse was a bit of a shock, supposed luxury level you don't expect trying to wring every extra penny out of you wherever they can. We mostly like to.take our time and do our on thing in port, but the supposed 'port talks'.we're solely excursion sales pitches with no actual.information. All other cruise lines we have been on provided a port guide in the room each evening, not the case with Celebrity. They did actually print one, but you had to.queue at the desk (and there was always queue), to get it. We didn't go find this out until.the 10th day, and this was something almost no one else we met knew either. In addition, you also had to.pay for the shuttles into.town, even in quite unsuitable container ports. We paid 10$ in Dublin to be dropped further from the town than we had previously been on a free bus! Another sneaky trick was not to.put on an afternoon film on sea days to try and keep you in the shops and casinos presumably, although they did so on port days.the daytime entertainment generally on sea days was very poor, a couple we had lunch with one day who often did cruises with several sea days commented he would have slit wrists if they bad chosen to do that on celebrity. We didn't have a drinks package, we are lucky to still have a proper travel agent near us, not one of the chains staffed by 16 year old that know nothing and are only interested in what extras they can sell you. Our lady pointed out that there were much lower fares available without the 'free' drinks package, and that it is only worth adding it on if you will drink more than 5 drinks every day, which we wouldn't as world to be off ship as much as possible and are not big drinkers. The drinks are very expensive though, only the basic house wines and beer would be covered by the 12$ drink package. We were normally paying 15$ per glass. Almost no one bought wine by the bottle as we usually do due to cost, a lot of tables only had water in the evening. We had tried to book a couple of trips in advance, but it seems you have to get in quite early with Celebrity as they were both full. The final disadvantage was there was no late show, if you had late dinner you had to see it before ,so we missed it quite often. The ones we saw weren't great, the girl so singers were a bit screechey, we did really like the ukulele lads though Read Less
21 Helpful Votes
Sail Date: May 2017
This was how it was presented to us and to some 2750 others: the only chance this year of a short trip on the Celebrity Eclipse, sailing from Southampton to Le Havre. And Back. To see what the line was like and what the ship was like. ... Read More
This was how it was presented to us and to some 2750 others: the only chance this year of a short trip on the Celebrity Eclipse, sailing from Southampton to Le Havre. And Back. To see what the line was like and what the ship was like. Embarkation was chaotic. Hundreds of passengers, most trundling their luggage, slowly creeping their way round and up and down the lines to the check- in desks. Where the mandatory health check forms had to be completed and signed , and the credit card and the dollar/sterling exchange rate system explained. The worst procedure in fifteen such in the last two years. By far. On board, the cabins were not ready, so we were directed to the self service food area which was overflowing, with people flooding onto the stern deck. We found two chairs in the intermittent rain. Akin to a motorway service station at peak period. Not much luxury so far. The cabin, a Deck 8 balcony cabin and so quite well down the grades, was pleasant enough, although lacking in drawer space. At least there was a kettle, but not much to go with it. An adequate shower cubicle, although the adjustable shower head was high up and out of reach of those somewhat vertically challenged, as is my wife. So off to find a drink, to lift the spirits. Not much luxury there either, with passengers milling around the bars trying to get value from their drinks package. The bar stewards, quite overwhelmed, did their best, with glum faces. We had been offered a free drinks and gratuities package, but our so called XpressCard was not marked for such and the bar staff did not know what to do. There were three grades of drinks package and we had no way of knowing which ours was. Or what we could get with it. Easily fixed at Customer Services, but only after the queue had reduced. I noticed that for the basic package, which ours was, the spirits were not measured, so one gin was seriously powerful and another quite weak, Sorted by sharing, but rather odd. Food, however, was plentiful. Masses of it in the self-service area. Which is huge. All manner of things to eat and eat and to go on eating. It was always busy and like any other such place, some of the food after a while was not at its best. The biggest casino area I have ever seen, with rank upon rank of slot machines. This is, I suppose, an American market ship, evidenced by the quantity of art, mainly by American artists, on display throughout. If American modern art is not to your taste, not a lot else. There were attractive areas - the main atrium with the library and the Planet Earth room above it, overlooking the tree sprouting out of the huge golf ball. And the observation lounge. And the disco area. But much of this large ship we found rather bland without any particular theme. The corridors are quite interesting, with a fair amount of colour change, and corners to break up the monotony of the endless beige corridors on some other ships. Only seven years old, this ship, but perhaps already rather outdated by such as the Harmony of the Seas. And others yet to be launched. Dinner was on offer at extra cost at a number of specialist outlets but we used the main restaurant with its usual two sittings. The menu choice was quite limited, consisting of a starter, a main course, and a sweet. Service was very slow, but good natured. The quality was good and the quantity, for some at our table for eight, just too much. It was hard work to attract the attention of the wine steward, and even harder to get him to come back. So, two rounds was the best we could achieve on both evenings. But with good nature. Entertainment on the two evenings was unremarkable. An average comedian singer on the first. An incomprehensible production by the ship's singing and dancing troupe on the second. It involved a top hat, lavish costumes, some high-wire work, people wearing crash helmets and head torches pushing children's scooters, a girl in a very short skirt carrying a parasol, a man in a dog or cat suit, and lots of singing of songs in an unknown language. Baffling, too noisy and rather boring. Not what we expected at all. But some people seemed to like it, so perhaps we were too far back. There was an art auction, with rows of chairs set out and hopeful salespeople but whether it took place or not I do not know. Disembarkation at Southampton started at six in the morning, and shortly after that hour our steward knocked on the door in the hope that he could do the room. Disembarkation time was dealt with by the issue of numbers to each cabin - our number was 29 - starting with the lowest first. We were about one hour late, leaving the ship at about 10 o'clock. All rather tedious. Even at our grade, this was not a cheap very short cruise. At half the cost it might just have been worth it. As an aid to a decision whether we would like a longer cruise on this ship and with this line, it was effective - albeit not perhaps with the result the line would have hoped for. For forty hours of hen party, birthday party, any sort of party, it may have worked. As a booze cruise, perhaps not. As a luxury cruise, quite certainly not. Read Less
5 Helpful Votes
Sail Date: May 2017
Well according to Celebrity guest relations (UK) I am the only person that seems to be unhappy with the port change from Iceland cruise terminal to a Dublin commercial terminal. After arriving back I contacted their UK office as I felt a ... Read More
Well according to Celebrity guest relations (UK) I am the only person that seems to be unhappy with the port change from Iceland cruise terminal to a Dublin commercial terminal. After arriving back I contacted their UK office as I felt a little cheated in that I booked a cruise to Iceland 3 ports in Iceland with 2 on the way in Ireland. However Celebrity at some point dropped 1 Iceland port and changed it to a Dublin port instead. Also as this was a back to back cruise Norway first then so called Iceland, I am able to compare the differences in the cruise once the President boarded the ship for the second part of our journey. Not good.... We went from good happy staff to a morale drop that was quite evident when she boarded. I will never do another cruise with the CEO of the company onboard. Maintenance, painting, cleaning went into overdrive on the second part of the cruise with destination informative talks replaced with SELL SELL SELL make the company even more money. Art auctions, Spa treatments, dental whitening, Watches, Jewellery and the dreaded excursions where thrust in your face wherever you ventured. Except the loo..... although I would not have been surprised if someone stuck their head under the door to sell me toilet paper if I had run out. Towards the end of the cruise a lot of guests were calling it the timeshare (an american thing) ship as that was about the only thing that this ship did not sell. I note although they called it a president cruise.... the CEO disembarked after Ireland on arrival to Iceland to fly back stateside. Interesting as one of the biggest sellers onboard was the new destination in Dublin being expensive shore excursions with the CEO dining and River dancing experience etc. Also Celebrity put on shuttle buses in Dublin which were more expensive than catching a taxis. As well all around the commercial docks a lot of roadwork was taking place so we were all advised to not try to return to the ship during peak traffic times as it was impossible to move. As there was a large American component on board, for them Dublin was a success but maybe not so for the British on board. One general agreement between the British and Americans were that the Shore Excursions were poorly organised overpriced and generally sub-contracted out to local agencies with poor follow up from the ship. Again too much overpriced selling. I have now been on 4 Celebrity cruises during the past 2 years and have noticed a cost cutting exercise in that short time that clearly is taking its toll on both the morale of the crew but also the cruisers experience. I would not (sure I'm not the only one) rate this as a luxury cruise line after my last cruise except perhaps the price. Also one more piece of advice ..... don't bother complaining to the UK branch of customer relations as they simply sit on your complaint for 28 days then answer with your feedback is listened too blah blah blah not going to do anything except stall you from putting your complaint online for a month. Read Less
5 Helpful Votes
Sail Date: March 2017
Celebrity cruises had been recommended to us so to celebrate my wife's milestone birthday we booked a 14 day cruise from Miami to the Caribbean. Unfortunately we paid 5 star prices and got a 3 star cruise. The ship itself, in ... Read More
Celebrity cruises had been recommended to us so to celebrate my wife's milestone birthday we booked a 14 day cruise from Miami to the Caribbean. Unfortunately we paid 5 star prices and got a 3 star cruise. The ship itself, in the main, was reasonably well kitted out and the staff really friendly and helpful but certain aspects were very disappointing. The sunbeds are so close together that there is absolutely no room to move and absolutely no private space. The poolside entertainment was inane, loud and generally annoying but it did have the effect of freeing-up some sunbeds as people left ! Breakfast in the Oceanview Café was like eating in a factory canteen. There were huge amounts of food on offer but the queues were ridiculous and a simple exercise like having coffee with bacon, eggs and toast meant queuing at 4 different stations. Needless to say, the meal was cold by the time you got to a table, if you could find one. Dinner was slightly better - the staff were fantastic but the quality of food was average. Another aspect which spoilt the occasion of dinner was the fact that the dress code was not enforced so that on smart casual nights there were diners in shorts and t shirts and on evening chic nights very few people made an effort. Our first on shore excursion was so poor that our money was refunded - but we still lost a day of our holiday. Finally, the charge for wifi was extortionate. The whole experience was like holidaying in an expensive 3 star hotel. We will not be using Celebrity again. Read Less
3 Helpful Votes
Sail Date: January 2017
The cruise line does not offer any thing more than music for entertainment. If you are asian and vegetarian, then do not go to their main dining hall. you'll get no good food. I can cook better than the executive chefs they have on ... Read More
The cruise line does not offer any thing more than music for entertainment. If you are asian and vegetarian, then do not go to their main dining hall. you'll get no good food. I can cook better than the executive chefs they have on board. They finally accepted that they do not carry asian foods and spices and hence cannot help us. The only option left is "Ocean View Cafe" where you pick from the buffet. Plus, there is less than 1% guests which are asians, hence you feel left out. This was my second cruise with Celebrity and experience has been same. Even the crew members do not greet or treat asians nicely (i do not know why). The cabin was nice and it was properly cleaned twice a day. The shore excursions offered were adequate. There was lot of shopping options but they were all high end and very expensive. Read Less
5 Helpful Votes
Sail Date: December 2016
We chose the cruise because we wanted to try aqua level cruising. We were seduced by Blu and although overall it was very good, but we also had the worst meal We had on any cruise line(we've been on over 40 cruises and some very ... Read More
We chose the cruise because we wanted to try aqua level cruising. We were seduced by Blu and although overall it was very good, but we also had the worst meal We had on any cruise line(we've been on over 40 cruises and some very low end). One evening, at one meal, we had inedible cabbage, cold frogs legs and stringy on the outside and raw in the middle veal. My husband has fish and seafood allergies and found the limited menu having two few choices, the maitre 'd said he would personally oversee our food to ensure we liked it. To do that, he stood by our table and watched every bite asking us often if it was okay. We found this embarrassing and obsequious. Our luggage was delayed at the airport and we were without clothes for 5 days. The concierge worked hard contacting the airline to find our luggage but didn't think of offering any other help for 4 days and it wasn't until we mentioned what another concierge on a different ship did for passengers we met on our cruise that we realized we were being neglected. At that time, she provided some limited help. The port agent in Antigua lied to a guest relations officer and told him that he had picked up our luggage at the airport and it was on its way to the ship when he hadn't and it ended being in another airlines warehouse over Christmas. The guest relations staff told us on two occasions that they would call us right back with the status of our baggage and never did call us back at all when we told them that we were concerned about having no suitable clothes for the holidays and limited time to go ashore. One night at 11 p.m., we spilled some red wine on our bedsheets and phoned our room steward 5 times without an answer to have the sheet replaced. We phoned guest relations around 1120 and they said they would contact housekeeping. At 1215, someone showed up to pick up the sheet but didn't bring a replacement. After a second call to guest relations, someone was sent at 1 a.m. They knocked on our cabin door and pushed the sheet into our hands and left, we were left to make the bed ourselves after waiting 2 hours! That and other things that happened on the ship ruined our Christmas this year. Read Less
4 Helpful Votes
Sail Date: October 2016
This was about our 20 th cruise we haven't cruised for 3 years we couldn't believe how the standards have gone down with celebrity this is the second time with celebrity all our others have been with royal Caribbean From ... Read More
This was about our 20 th cruise we haven't cruised for 3 years we couldn't believe how the standards have gone down with celebrity this is the second time with celebrity all our others have been with royal Caribbean From walking through the doors in Southampton they was pushing packages in your face & these were that over priced It was a joke Once onboard the hassle & pressure to buy different packages was none stop the price of drinks ,excursions, etc was astronomical 6.50 dollars for a bottle of water in your cabin , 10 dollars can of John smiths 11 dollars small bottle of magners average price for two drinks 20 dollars 150 dollars per person for a visit on the bridge it goes on &on The ship was clean & tidy standard & quality of food has definitely gone down We are elite members in the captains club loyalty program this was no more than a joke they limit you to 3 drinks per person per night between 5-7pm ( &these are very limited to what you can have) All they are interested in is robbing you blind I just hope royal Caribbean hasn't gone the same Read Less
3 Helpful Votes
Sail Date: September 2016
we chose this short cruise for the entertainment it being a 60s cruise which was excellent. afraid it stops there, the food in the buffet was very good but the seating arrangement was not good to say the least the tables were much too ... Read More
we chose this short cruise for the entertainment it being a 60s cruise which was excellent. afraid it stops there, the food in the buffet was very good but the seating arrangement was not good to say the least the tables were much too close together it resembled a school canteen. the evening food was over cooked and quite boring,we requested a table for 6 or 8 and got a table for 2 squashed between two tables of 4,it was so close the waiter had to lean over diners heads to serve .Our drinks took 40 minutes one night to arrive as there were not enough waiters. we usually cruise 2 to 3 times a year and this was our first and last Celebrity cruise. we should have taken more time to read the reviews before we booked still the groups were amazing. the sunset balcony room was ok. not a patch on P& O or Cunard. Read Less
21 Helpful Votes
Sail Date: September 2016
As a long time cruiser and 7 years sailing on Celebrity's Solstice Line, I think I'm a pretty good judge of their declining service. EXCEPTIONS: Before embarking on this scathing article, I'd like to mention a few, ... Read More
As a long time cruiser and 7 years sailing on Celebrity's Solstice Line, I think I'm a pretty good judge of their declining service. EXCEPTIONS: Before embarking on this scathing article, I'd like to mention a few, and really notable people and departments who salvaged our final voyage: Our stateroom attendant, Ivan, was extremely kind and considerate, going the extra distance every morning wheeling my father's wheelchair even beyond the gangway. The specialty Dining Room's food and service is on par with the best Manhattan 5 star restaurants, and we used specialty dining every evening we were on the ship. Mary ( from Queens) in guest services truly cares about feedback (good and bad) from her clients. BEWARE OF STATEROOM 9195 ON THE ECLIPSE: From the very first night there was a terrible vibration in our room. It shook so badly that our television was vibrating against the wall. My bed was vibrating, which resulted in my teeth clenching overnight. We were told that it was a normal vibration often seen during that time of year in those waters. Now, having cruised many years, I've seen rough waters and severe rocking; but never this type of vibration. Other, very experienced passenger said the same thing. The assistant manager offered to move me from my 9th deck balcony room to an inside stateroom on a lower deck. Since I have a tendency toward sea sickness I declined. I prefer TMJ to seasickness. He revealed to me that there was a vacant stateroom on deck but he would not be able to offer it to me until the cruise line knew for sure that the passengers would not show up at the first port which was the third day of our trip. So I spent two sleepless nights and a first really rotten port day before things were resolved. HOW THINGS HAVE CHANGED: 1. WINE:There was a time that Celebrity felt special, classy and luxurious because they offered a stellar wine list ( they claim to be Wine Spectator Award recipients), which were affordable and accessible to their passengers. Until this year, their lovely lounge, Cellar Masters had Enomatic wine dispensers which could be used by passengers to sample great wines from all over the world at a nominal price. These have recently been removed. 2. BEVERAGE PACKAGE:Celebrity encourages most passengers to take a beverage package and offers it "free" as a promotion to most passengers booking a cruise. Last year, the selection of wines in the "classic beverage package" as well as spirits and cocktails was pretty good. This year, as the third guest in a stateroom, I purchased my package. The downgrade of choices from what was available last year is a classic bate and switch situation. The wine selection was lousy. Basically, we were given a choice of several varietals (Chardonnay, Sauvignon Blanc, Cabernet, etc.) with no mention of country of origin or vintage. This might be acceptable for an ordinary ship, but Celebrity is constantly touting the Wine Spectator brand. What was available in spirits was pure junk. The only cocktails that came with the package were fruity, sugary, drinks. I certainly wouldn't mind paying for my cocktails but the price for a decent drink has risen from $8 - $12 last year, to $13 - $16 this year. $16 is what you would pay in a fancy mixology bar in NYC. Every time I walked up to a bar to request a certain spirit, I was told "Oh that doesn't come with your package". This attitude does not feel very hospitable. For those wishing to choose wines outside of the beverage package they have already paid for, the prices have increased drastically (probably to offset all the free booze they are offering), a total rip off, and vintages not even listed. 3. WATERED DOWN SPIRITS! Our favorite bar on the ship has always been the Martini Bar. Last year we were told that we could have a martini as long as we didn't mind a smaller drink. We were fine with that because quality is more important than quantity. This year upon finding a seat at this very popular bar, we were told " Oh that doesn't come with your package". We decided to splurge and purchase a $16 martini. My Bombay Safire cocktail turned out to be mostly simple syrup plus watered down gin. I know it was watered down because when I asked the bartender to add additional gin, he added quite a lot to the top, and I still couldn't taste ( or smell)the gin. 4. CAPTAINS CLUB: In years past, we would be invited to a nightly private Captains Club happy hour which would include horsd'oeuvres. Waitstaff would walk around, and offer you cocktails and snacks. This year it was difficult to find a waiter, and food was non existent. 5. ENTERTAINMENT: The number of lounges has decreased because they have removed the enomaticas from Cellar Masters ( why sit where there is no food or drink, or music?) and the lovely space which used to be called Michaels is now only open to suite guests. The remaining few lounges have limited entertainment with the same performers ( a violinist in Ensemble Lounge which should be filled with the sound of jazz?) playing the exact same repertoire every night. This is unacceptable on a 13 night voyage especially when there are so many (6) days at sea. 6. GRATUITIES: In the past, when an item such as alcohol or specialty dining experience was charged for, the gratuities were added on to the bill. This is no longer the case. And while Specialty Dining staff were nearly perfect in every way, the rest of the staff appeared to have little incentive to take drink orders. 7. FELLOW PASSENGERS: there is no way to prove this, but my family and I had this feeling that most of the other passengers on this voyage paid half of our fare, or were actually paid to be there. This is not itself a problem; however it's my philosophy that customers who pay very little have lower expectations, which is why it appeared that bartenders and waitstaff ( Specialty Dining excluded) did not go out of their way as they have in the past. 8. NO MORE ANIMALS on the bed at night. While making animals and other objects out of towels to welcome you at bedtime is just a silly little thing, these small touches is what makes you believe you are having a magical experience. It's this and so many other small touches that make a cruise a luxury and Celebrity no longer lives up to the standards it once set Read Less
25 Helpful Votes
Sail Date: August 2016
First of all the single bad issue (all aimed at back office) I booked this cruise for myself, my partner and our 17 and 14 year old children. It was our first cruise and I was glad to see the offer I booked included a classic drinks ... Read More
First of all the single bad issue (all aimed at back office) I booked this cruise for myself, my partner and our 17 and 14 year old children. It was our first cruise and I was glad to see the offer I booked included a classic drinks package for the adults and a classic non alcoholic packed for the 3rd and 4th cabin occupants. This was very important to us as it meant the children wouldn't be tied to us too much and could do their own thing. However, the drinks package for the childrens sea passes did not materialise and when I raised this onboard I was flatly told the offer did not include them, I had made a mistake and that the cost would be an additional $22 per day per child ($528 total) if I wanted the drinks package for them. I was asked for evidence which I could not produce as it was the website offer terms and conditions given at the time (and still given) which I didn't print out when I made the booking. Immensely frustrating. This all meant the kids couldn't get a coke or lemonade anywhere without us being present to pay which took its toll on their independence. In fact the children were annoyed too (having seen the offer at the time of booking) therefore they opted to do without. We were not the only ones raising this issue. Then the good I have to say that everything else was first class, the food, trips, cabin, and especially the on board staff all exceeded expectation and if you can avoid the specific booking issue we had then we would heartily recommend for families. Although the cabin was compact as expected, we had no trouble in terms of space for us all. The attendant (Named Fnu) learned our schedule quickly and beds were put out and put away at all the right times so we were not disrupted at all. We all enjoyed the onboard entertainment and the onboard shops gave some surprisingly good value for money. Embarkation and disembarkation was painless and the destinations were all first class Summary So enjoyed, and will cruise again, but sadly not with Celebrity as left feeling bruised by the booking error and their inability to properly check and put right at the time of subsequently. Trust lost. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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