1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Eclipse Review
  5. Celebrity Eclipse Cruise Reviews
9 Helpful Votes
Sail Date: June 2019
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for ... Read More
We have cruised with our now 18 and 16 year olds 6 times- 4 on big Royal Shops, one time on a new huge NCL ship, and once in a big MSC ship. This was our first and last Celebrity trip. Here’s why: Theater: too much smoke for theatrical effect. Strong chemical smell. Main nightly performances very weak compared to all other shops we’ve been on with the exception of one good comedian- Rondell. Too much time between early dinner and main show. We are at 6, done by 7:25 and nothing happening other than live music until 9. Last sea day awoken by captain and cruise director who spoke over loudspeaker for a full 10 minutes at 8:00 am. This should have been at 10 or 11 am on a day where nothing is happening all day. Food variety in moonlight sonata and main dining room excellent. Still about the same as Royal and NCL. Never met main maitre de. Just assistant who came by but was very impersonal and didn’t care about compliments we gave. Poor social skills. Need game shows and 8 pm entertainment in places where people can sit like celebrity central or sky lounge, not in open echo chamber areas with no seating. Love spa cafe concept and good but why can’t food options change? Everything exactly the same for 7 days straight? Would like sugar free fruit flavored waters offered on royal Caribbean. Ship seems overdue for renovation. Couldn’t see outside of warped windows in main dining room. All windows warped. Celebrity house jazz band was excellent and played in common areas frequently. Good focus on sanitizers. Nice soap bars in room. Not enough activities in large rooms, just in open hallways with no seating. Gym is nice but need more classes a little later in morning. Why are only free classes at 7 and 7:30 am? Read Less
4 Helpful Votes
Sail Date: May 2019
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises ... Read More
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises Only, and didn’t have to mess with the masses on big busses. Cruises Only used different companies than Celebrity, so all of our excursions had 15 people or less. It was great, more personalized. Loved every port, nothing in Alaska disappointed. However, Celebrity has gone downhill since I last cruised on the Equinox in 2017. Their personalized high quality service that they pride themselves on is lacking. I read several reviews prior to our trip, and have to agree with most, food was a major disappointment. The only highlight was Tuscan Grille, which served a fine filet. We had “ anytime dining”, never had to wait in Moonlight Sonata, but food is mediocre. I admit I’m a picky eater, but not everyone wants duck, fish, or seafood every night. They do serve salmon, NY strip steak and grilled chicken breast every night. Just feel quality & service have gone downhill. The Oceanview Buffet also has suffered, not from variety, but quality. There are many different ethnic choices, but taste is bland. Same goes foe desserts at the buffet, great presentation, but no taste. Ice cream is a hit though, very good. Entertainment varied , acrobats amazing, but one show centered around Amadeus, was weird and boring. Had a comedian one night that was hilarious, wish he could have performed more. Also had a group that performed Motown songs that were very talented. Loved Alejandro the cruise director, very funny. But having said that, really wish there was more activities on the ship. Felt ship had a “ boring” vibe. Shopping was so-so on board, they want to push watches, however they are way overpriced, as is most of the jewelry. We had a concierge class veranda cabin, love the balcony, our room steward , Taat, kept things neat & clean. Don’t think I would pay for the “ Concierge Class” again, the perks aren’t worth the money. Also, the concierge is available to all passengers. Having sailed Princess, NCL, RCCL, Carnival in the past, don’t feel I will be returning to Celebrity. Again the trip was great, Celebrity charges way too much for what is provided, unfortunately. Read Less
4 Helpful Votes
Sail Date: May 2019
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, ... Read More
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, and is one of the most enjoyable people you will meet on a cruise. He is not on every cruise. FOOD: Knew from reviews that Celebrity Eclipse had food quality issues. Dining room (Bluemoon) was good to excellent food quality with rare exception. Service was very good. Main buffet (Oceanview Cafe) was very disappointing. Consistently over cooked and dry meat, but sometimes done well on a few dishes. Cakes: not one was worth eating at the buffet. Everyone I tried (then frankly gave up after about 10 tries over several days) was either extremely bland or just poor flavors. Colorful, but not worth eating. Cafe served creme brulee that was awful. Bluemoon dining creme brule was excellent. Cafe cheese cake was awful. Bluemoon dining cheese cake was excellent. Cafe salad vegetables were often either unripe of going bad. Pizzas are mediocre. Pasta is an embarrassment. Every red or meat pasta sauce was literally SOUP, not sauce, with very weak flavoring. Cafe breads were consistently dry and hard (left out too long). Donuts were worse I've ever tasted -- old and tough. Breakfast food quality was better in the cafe than lunch or dinners, but again, waffles were dry. Pancakes were better. Meats were often dry. Muesli cereal was very good. Stick to Bluemoon dining as much as possible. SERVICE: Consistently very good service with rare exception. Wait times often too long in guest services, but dining and food table service was great, and maid service as well. ENTERTAINMENT: Not Terrible, Not Great. Some better than others, and some by personal preference. Very little to do on the days at sea except Milos' lectures. In Alaska, you can find many tours and excursions other than at the exaggerated priced ones of cruise ships. We rented cars often and made our own way at our own speed to the tours and hikes we desired, Check with each city in advance of your cruise for good public transit options of rentals and local suggestions. Most the rental cars will pick you up or have a location close to the ports. Locals informed us that most of the excursions are really not very good. We enjoyed Bald Eagles in every city on our own. Multiple eagles in most cities flying all around the city to enjoy, often right near the ship. Unless the salmon are running, rare to find bears unless in caged enclosures. MANDATORY GRATUITY: Celebrity, to their credit, allows you to decline the auto gratuity/tips ($14.50 USD per person per day) once onboard and tip your service help directly. Mandatory Gratuity is simply a fraud to hide the true costs of the cruise. Tipping is not a universal practice worldwide, so pay your staff a full honest wage, Celebrity and other Cruise Lines. Then tipping is as it should be as an add-on incentive reward for outstanding service, not for just showing up to work. Read Less
8 Helpful Votes
Sail Date: May 2019
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was ... Read More
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was very disappointing. The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants. The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof. The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far. I have complained to Celebrity but as you would expect there has been no response. The experience was so bad we will not use Celebrity again! Read Less
8 Helpful Votes
Sail Date: April 2019
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we ... Read More
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we found that some of the venues were a bit sterile feeling, in particular the main dining room and the Quasar lounge. The main dining room is far too crowded, too many tables and strangely uncomfortable tub like chairs. The buffet area however was wonderful, spacious food stations with lots of access room between, definately superior to the Lido area on Princess ships. The main theatre is well laid out and quite comfortable. Our outside cabin was lovely but the bathroom is poorly designed with very limited counter space and strange tiny drawers and cabinets. They do have sliding doors for the shower which is just brilliant. No shower wand which would be preferable. Buffet food was excellent, lots of choices but finding a table was often difficult and line ups for the food were long. We were very disappointed in the dining room fare. Poor choices and variable quality food as well as disorganized service. Princess offers a far better dining experience. We did not use any of the specialty dining rooms even though they were very aggressively promoted. A major negative for us was the coffee. Very poor in the buffet and dining areas and the specialty coffee offered in the Cafe was very overpriced (5$ compared with Princess' $2.75). We purchased Starbucks instant in Honolulu and used that during the cruise. We have yet to see any cruise line that can compare favourably with Princess' International Cafe. Entertainment was very good, perhaps the best we have experienced. The singers and dancers were very talented and gave excellent performances. Shops were nothing special, overpriced and limited selection, however we don't patronize cruise ship shops anymore. Staff were friendly and efficient in most areas. Our cabin steward was wonderful, shout out to Marco! All in all a good, not excellent cruise and Princess will remain our go to cruise line. Read Less
4 Helpful Votes
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
7 Helpful Votes
Sail Date: April 2019
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in ... Read More
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less
6 Helpful Votes
Sail Date: April 2019
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking ... Read More
Have just disembarked the Celebrity Eclipse following a 9 night Pacific Coastal Cruise from San Diego to Vancouver. We chose this cruise because we had sailed on the Eclipse 3 time previously and liked the itinerary. On embarking the ship we were greeted with the customary glass of champagne (make the most of it as it’s the last freebie you will get). The first thing I would say is that the Eclipse is not the ship it once was. The ship is looking a bit tired and does not seem to be as well maintained as it once was. Previously every time the ship was in port it was being painted, not so anymore! The soft furnishings have scuffs, rips and tears. That said, our cabin steward Salvadore was exceptional and kept our cabin tip-top. Be aware that every drink you order, be it tea, coffee or alcohol will be subject to the addition of a 20% Service Charge which is added automatically so the staff have no incentive to offer a good service. You have to wonder how much of this 20% is passed on to the staff! Maybe the American market is different to the European market and is geared around giving a low entry price and then charge for everything you can as an “extra”. The onboard shopping experience is poor with most shops selling over-priced tat. The Qsine restaurant concept has been changed, and whilst it is different, the menu is very limited, the old concept was much better and offered more choice. Murano continues to be the jewel in the crown when it comes to the speciality restaurants. The food and service here is exceptional. Tuscan grill is a good second choice. The Oceanview buffet restaurant offers a good choice but the food is only ever luke warm at best. Moonlight Sonata, the main dining room is OK but the quality and choice of food has declined. The staff here aren’t particularly attentive and seem to be lacking experience, there seemed to be a changeover of staff occurring during our trip. The entertainment is more East End than West End, maybe the Americans are easily pleased. We missed our stop at Monterey due to bad weather. Astoria has nothing of interest to offer and seems to be a stop for the sake of a stop. San Francisco was well worth it and the additional overnight in port due to us not stopping at Monterey was a welcome surprise. Victoria and Vancouver were both nice places to visit. Having travelled on Eclipse three times previously it was my favourite ship and I would have recommended it without reservation, unfortunately I can’t do this anymore. The Staff only seem interested in up-selling everything they can at every opportunity, even the bottled water in your Stateroom is now charged for. Eclipse is no longer a 5* experience it’s now 4* and declining experience. Hopefully the re-fit next year will restore Eclipses former glory. Read Less
4 Helpful Votes
Sail Date: March 2019
Cruise itinerary was a unique opportunity to sail from Buenos Aires to San Diego. We are Captain's Club Plus members and cruised the first half in concierge and the second half in Aqua Class. Our cabin in concierge class was vastly ... Read More
Cruise itinerary was a unique opportunity to sail from Buenos Aires to San Diego. We are Captain's Club Plus members and cruised the first half in concierge and the second half in Aqua Class. Our cabin in concierge class was vastly superior to our aqua class cabin (1608) which was terribly noisy both from pool furniture being banged around overhead to a huge ventilation outlet over our deck making it too loud to enjoy the deck. This was a coveted "bump" cabin very near the central elevators. Our concierge cabin was also on the bump but on the 10th floor so had none of the noise that the 11th floor had. We traveled the Eclipse last September and were surprised and disappointed at how much the food quality declined on this cruise. The cuts of meat in the dining room were largely braising meats. The regular NY steak was so thin that it had to be cut with a laser. It was counterproductive for Celebrity because they had to be sent back repeatedly because they were overcooked so easily. We saw a great deal of this. Most meats were terribly overcooked in main dining room and in Oceanview. Service in main dining room was stellar,as always. Blu was a huge disappointment. The meat/poultry quality was better than the main dining room but the menu was quite erratic and not well designed. We had repetative things seemingly ever other day and often the starters were not designed to go with the featured entrees. Choices seemed to decrease as the cruise went along. The service was shockingly poor--with breakfast being the worst. It was hard to get waited on, hard to get coffee, etc., sitting with dirty plates in front of you for far too long. coffee arriving long after dessert, etc. No real excuse for that when they handle those things with aplomb in the main diningroom (both breakfast and dinner). All in all, we won't book Aqua Class again because all cabins are noisy and Blu was such a disappointment. Celebrity is asking a fair amount more now for their experience and they need to step up their food quality to match. I heard repeated mention of it among passengers. It is probably a blessing but the desserts almost universally disappoint in taste. Again, I heard this over and over again among passengers. Captain was terrific and always enjoy the expert lectures. Read Less
4 Helpful Votes
Sail Date: March 2019
The cruise was pleasant enough but when we returned home we found our MasterCard had been charged for an unidentified item. Contacting Celebrity they informed us the charge was for items used from the mini bar. We, in fact, had not used ... Read More
The cruise was pleasant enough but when we returned home we found our MasterCard had been charged for an unidentified item. Contacting Celebrity they informed us the charge was for items used from the mini bar. We, in fact, had not used any items from the mini bar during the entire cruise and, more to the point, had not authorised any payment. Very concerned that payment can be taken from your bank card without authorisation. The cleanliness on the ship was of a high standard, particularly in the Solarium, toilets and pool area. The one outstanding excursion on the cruise, was a visit to the Palamino Islands. Very memorable and worth the money. However, some of the other excursions during the cruise were expensive and not good value. Food in the Lido Cafe was often cold and much of the selection was repeated every day. Overall it was a pleasant cruise but left us dismayed at being charged for something we didn’t have.. Read Less
1 Helpful Vote
Sail Date: March 2019
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - ... Read More
We were on a combined visit to Easter Island (which was superb) and then a cruise from Chile to San Diego. We were very happy with our stateroom, which was spacious, very comfortable and had an excellent balcony and bathroom.The ship - Celebrity Eclipse - is a good size has an attractive range of amenities while never seeming too big. We always felt the ship had plenty of space. Embarkation was quite straightforward as we had stayed in Santiago the day before and it was a simple coach ride to the port at San Antonio. In the dining room we chose to dine with other guests and the eight of us got on really well. In fact we spent quite a bit of leisure time together. We just clicked as a group. The quality of of food in the main dining room was generally poor - much worse than on Princess ships we have used in the past. We had a very nice waiter, but he got used to saying :'If there is anything you don't like I will change it,' when bringing dishes to our table. The food was sometimes cold, often unappetisingly presented and just not what we expected. The others on our table - regulars on Celebrity - said the standard of food on their ships had declined markedly in recent years. In contrast, the Ocean Cafe food was usually very good, with a terrific selection to choose from. Lunch was especially good. We also had one lunch in the dining room, which was a pleasant experience. We always enjoyed a drink in the evenings before dinner and often a nightcap afterwards. We soon realised that service in the bars was very poor - everyone seemed to be going to the bar and getting drinks themselves. We resorted to this - again, not what we expected. We complained about paying an 18% service charge when drinks service was basically do-it-yourself but they refused to remove it. If anything, service round the pool was even worse, with seldom a waiter in sight. The grill bar and ice cream bar were very good. We did not try the speciality restaurants as they were very expensive. Someone came round on a couple of nights offering us $20 per head discount if six of us went to eat there, but we declined. We found the speciality restaurants and drinks very expensive compared with Princess. We took the very expensive trip to Machu Picchu which was brilliant. I think it was contracted to another firm who really knew what they were doing, even though it was a very tiring experience. We thought this might be our one chance to go there and it was well worth doing. Evening entertainment was par for the course on cruise ships. The cruise director (entertainments director) was especially aggravating, referring to the captain all the time as 'Super Capitan.' He wasn't that super as he twice told us we were in the South Atlantic when we were in the South Pacific. There was a brilliant speaker on all kinds of wild life topics - she was one of the best we had heard. Disembarkation was very smooth and hassle free. Would we travel with Celebrity again? Probably not, as other shipping lines we have tried in the same sector of the market are cheaper and much better. Read Less
Sail Date: March 2019
We have sailed on the Summit, Reflection, Silhouette (x2) and Equinox (x2) prior to this sailing. Based upon our past experience we had a general expectation of the level of service and facilities. On the minus side. the restaurant ... Read More
We have sailed on the Summit, Reflection, Silhouette (x2) and Equinox (x2) prior to this sailing. Based upon our past experience we had a general expectation of the level of service and facilities. On the minus side. the restaurant staff were generally friendly and accommodating (with the exception of the Oceanview Cafe and Mast Grill cooks who couldn't be bothered). In Luminae, it was rare to get the orders right and it was often difficult to get anyone's attention for such simple things as coffee or water. The food in Luminae was not to the level of prior cruises, and we found ourselves getting better food in Blu. The suite butler was MIA for most of the trip, and when we could find her, it seemed like she wanted to push most duties to the cabin attendant. The ship is clean, but it is pretty tired (peeling paint, furniture and carpet that shows years of wear). On the plus side, the Captain and the Hotel Director were some of the most visible we have ever encountered. The Michael's Club Concierge was outstanding, and provided service we had never received on previous cruises. We had some excellent meals and service in the Tuscan Grille and Murano. Read Less
7 Helpful Votes
Sail Date: March 2019
We just returned from our 14 day cruise leaving Santiago, Chile on 3/24 and arriving in San Diego on 4/8. We were in cabin 6230. Here's what we think about our experience: First of all let me say that the STAFF on the ship are the ... Read More
We just returned from our 14 day cruise leaving Santiago, Chile on 3/24 and arriving in San Diego on 4/8. We were in cabin 6230. Here's what we think about our experience: First of all let me say that the STAFF on the ship are the greatest! Everyone wanted to help us enjoy our (for us) expensive vacation. But I do have more than a few concerns about the overall condition of the ship. I feel that this ship really needs time in drydock for upkeep and repair. It wasn't so much the explosion that took out the electricity in part of the ship, which caused the air-conditioning to go down, the elevators to stop working, and the lights in that part of the ship to falter. It wasn't even that at least one of the main elevators were too often offline. Stuff happens. But I don't see why the automatic sliding doors that lead from the pool into the ship would be slow to open and close, or why the rubber weather stripping should be falling away. Also one of the two sinks in the Men's bathroom by the pool had a sign on it stating that it was "tired and resting." For the entire cruise? What's that about? Our cabin felt dingy. While our assigned steward was very pleasant, I had to point out places where fingerprints and smears weren't cleaned from previous guests. And I hate to seem picky, but the remote control to our television was held together by tape. One would think that something like that would be an easy fix. And while I'm on the subject of television, ours kept going down. Repeated calls resulted in various excuses. Someone did call back but I didn't want to spend anymore of our vacation sorting the problem out. What NEVER went down were the TV stations selling hideous art (beauty truly is in the eye of the beholder!) or future cruises. Read Less
4 Helpful Votes
Sail Date: March 2019
We chose this cruise for the itinerary, which was Argentina, Uruguay and Chile, including sailing around Cape Horn and Straits of Magellan. It was a 14-night cruise. The Eclipse is a beautiful ship that is elegantly furnished. The ... Read More
We chose this cruise for the itinerary, which was Argentina, Uruguay and Chile, including sailing around Cape Horn and Straits of Magellan. It was a 14-night cruise. The Eclipse is a beautiful ship that is elegantly furnished. The staff provided outstanding service, especially our room attendant and wait staff in the main dining room. We were really disappointed in the quality of the food in the main dining room and in the Oceanview Cafe. The presentation of the food was always very appealing, but flavor and options were severely lacking. In addition the Oceanview Cafe was extremely crowded. Twice, we were unable to find a seat and had to go elsewhere to eat! After about the 4th day, they started putting extra tables and chairs in the walkway through the cafe. The quality of entertainment in the Eclipse Theater was not what we've been accustomed to having on a cruise ship. We went to the theater nearly every night, but left early everytime with one exception. The talent just was not there. The one night we stayed all the way through the program was when they had a trio called, "Shades of Buble." They sang songs recorded by Michael Buble. They were talented, and we enjoyed them. We had 4 excursions scheduled. The one in Puerto Madryn was cancelled due to the rain the night before that has washed out the roads. I was really disappointed because we were going to see penguins, which I was looking forward to. The other excursions were all very good. We had one in Buenos Aries which was a tour of the City, a visit to San Telmo Market and a fabulous steak dinner in a restaurant. We also did an excursion in Montevideo, Uruguay which was a tour of the City and a visit to a ranch where we were treated to a hay ride, bar-b-que (not too good) and all the wine, beer or water we wanted to drink. We had an excursion in Santiago that was very nice. It took us to a nice historical plaza and a tour through the City, a lapis luzili shop and finally to a lovely park on San Cristobal Hill. After this tour, we were taken to the airport to pick up our luggage that had been transferred there and catch our flight. That process was well coordinated by the ship and the tour company and worked very smoothly! Read Less
4 Helpful Votes
Sail Date: March 2019
This was our 3rd cruise; the previous cruises were with Oceania and Seabourn on much smaller ships and apparently in a higher class of luxury. We had never been to South America before and were hoping for some spectacular scenery. We were ... Read More
This was our 3rd cruise; the previous cruises were with Oceania and Seabourn on much smaller ships and apparently in a higher class of luxury. We had never been to South America before and were hoping for some spectacular scenery. We were disappointed. The itinerary featured a cruise through the Beagle Channel to Ushaia and later through the Straits of Magellan on the 500th anniversary of Magellan’s voyage. However those parts of the cruise occurred substantially at night and we saw very little. Glaciers? Nope. There were too many sea days for us and the ports visited apart from Buenos Aires (where we had spent 5 days before embarking) and Montevideo were of little interest. Ushaia is a pretty town and set below some beautiful snow covered peaks but that was it. Embarkation was impressively efficient. The dining was a let down. The food in the MDR was not much better than pub standard and sometimes unacceptably worse. The room was beautiful and the sommeliers and waiters provided quite excellent service but the food rarely bore much resemblance to the lavish descriptions on the menus. I had an allegedly Moroccan tagine in which none of the claimed ingredients could be identified. It was tasteless stew. Poor desserts. Cold vegetables. Tough meats. Steak Dianne which a waiter agreed was nothing like it purported to be. Dry tasteless cakes. The kitchen lets the front of house badly down. Those who write the menu descriptions have clearly not dined in the MDR. On the basis of the MDR standards we did not try the specialty restaurants assuming that the standards would not justify the cost. Perhaps we missed out. The wines available in the classic package were good especially the South African wines. We are Australians. The main cafe for breakfast and lunch had extensive options although the standard was cafe level. The room was nearly always crowded but that is a given with 2880 guests. The concierge balcony cabin was very good. Spacious and with a very good bathroom. I don’t see that paying for concierge is of any value. The entertainment was mainly good but not spectacular. Guest performers were good. The Liar Liar night featuring the Captain and the Entertainment MC was a disgrace. Pure filth. I walked out after 15 minutes but my wife made the mistake of staying as we were with friends. Celebrity should either get rid of this feature or clean it up. It was astounding to see the Captain taking part. The enclosed pool area was terrific and I enjoyed the pool size. The library was good. The cinema was appreciated although the films were recycled after a week. The ships facilities are extensive and to repeat it is a beautiful ship. Disembarkation at the not ideal port of San Antonio was again impressively efficient. Read Less
2 Helpful Votes
Sail Date: February 2019
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had ... Read More
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had been travelling for 20 + hours and we questioned whether this was really necessary at that time. It just seemed a money making exercise. Surely, it might be better to charge more for the cruise in the first instance. There are no tea and coffee making facilities in the cabin and people were going to the restaurant and returning to their cabin with cups of hot water/tea/coffee. In terms of safety, we couldn't see the logic of this. Our cabin on the Deck 8 was good - plenty of storage and an unrestricted view. Our cabin steward - Jon, was excellent. He couldn't help us enough. Unfortunately, on our last days at sea we both contracted a gastrointestinal illness. We had been ashore on an excursion earlier in the day but had eaten and drank very little indeed - only bottled water. We called the Medical Centre and despite mentioning it in the daily bulletin of Sunday, 3rd March that "a member of the medical staff will be seeing you in your stateroom" we were told that someone would collect us in a wheelchair. I visited the surgery twice and my husband once - I was in isolation for 24 hours and my husband for 48 hours. My experience of the surgery was poor. Admittedly, it was 1.30 am but all the staff really seemed interested in, was me signing a disclaimer having had an injection for repeated sickness. I was just left with little instruction re medication and wheeled back to my cabin. At 1.30 am you cannot remember how many times you have been ill and they seemed to insist on a number. The nurse, Bernadette, the next day was very abrupt and I really felt, I was just too much trouble. The Receptionist on duty at the surgery in the morning, was, however, helpful. Customer Relations were good but they sent a letter to my husband when his isolation was over to say they hoped he was better after suffering from the flu. The Medical Centre certainly needs to improve. A lot of the food is warm at best and some improvement needs to take place. The Ocean View restaurant is more like a canteen and not a good experience in my view. The staff in the main are excellent and very pleasant. We enjoyed the talks by the Captain and we thought the entertainment director was brilliant. The entertainment was good but could be improved. Certainly, the show re the tea cup was lost on a lot of people, including myself. We enjoyed the excursions but the PA system was not working for Christ Redeemer trip and this was a pity. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the ... Read More
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the energy? Captain Leo was superb. "Life is beautiful !" So, the shops said the cruise lines did not receive their shipment of 'Antarctica' items in time. Since Celebrity only had 2 Antarctica this year, what great planning on the part of their buyers! So, most of the enrichment programs are in the mornings. Many were standing room only. There was no possibility of watching any programs or ship entertainment in our cabins at more convenient times........this really has me puzzled. Not enough rest rooms.......and the ship is large. The cabins had cheaply 'homemade' types of cabinetry in open front night stand and 5 small drawers under the TV. The closet was a nice size. The velcro on curtains in the cabins are so old, tape is necessary to keep them closed. The excursions were outrageous in price. Also, after taking payment, Celebrity changes my tour: the tour will be much shorter and I would not be able to see an advertised waterfall on itinerary. BUT, the price was the same.????? Really? This is beginning to happen on some other cruise lines also...... No self laundry machines on board (I knew this in advance). This was a 14 night cruise and many clothing items should be packed in one suitcase. SO, the charges for laundry on board are insane. Other cruise lines have self laundry on every deck. I believe Celebrity could also do without one cabin on each deck. I thought Celebrity just nickeled and dimed a person to death. For example, I was very disappointed in the teeth whitening $ 199 (discounted to $ 169 + service charge of $ 30. When the 'Mega White' treatment was finished and before showing the color change in the teeth, the person wanted to sell you a 'take home' kit. I researched the product afterwards and the product could not even get a 1 star rating. Amazing sells package deals for less than $ 50.00. The entertainment was basically the cast & crew performing different shows.....each having a similar message. One entertainer, for example, won 2nd place in the Voice? in the UK. WOW. Staff overwhelmed many times. Just little things add up. I doubt I would take another Celebrity cruise. I believe Celebrity needs to hire a more capable & professional administrative staff...... Read Less
2 Helpful Votes
Sail Date: January 2019
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to ... Read More
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to learn proper english pronounciation. entertainment better suited for young hip - hop crowd, latin entertainers ( cruise director etc) are not a good choicme foer elderly american couples. embarkation process after shoure excursions in puerto madryn a complete mess, never seen such an idiotic process. bad bad organization. 500 or so passengers tried to board the ship at one time........ shore excursions hopelessly overpriced, internet rates were acceptable, that was a positive surprise. disembarkation process swift and satsfactory........until we reached the luggage delivery area. we were suppsed to receive the bags after disembark ation, it took more than90 minutes until thebags finally arrived. total lack og cooperation from celebrity, permanent “ i dont know” from the argentianstaff inside the deliver area. a big mess, several people lost thei flight connection. this was my 3rd cruise with celebrity, dont know if i will cruise with them again....... Read Less
10 Helpful Votes
Sail Date: January 2019
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we ... Read More
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we found the opposite to be true. First the good news: Eclipse is a beautiful ship, very well appointed and maintained. It does miss a promenade deck walk way, but there is a small jogging trail on a higher deck. We had the most beautiful weather on the entire trip to Antarctica, and the talks by Dr. Peter, Mickey and Cecilia were very informative. The Service on the ship was a bit hit and miss. Most service crew were pleasant, but some of the Caucasian crew members were not as service oriented, and at one occasion argued with another passenger. The incessant selling of drinks was a bit much. The food was generally good, the buffet had an excellent variety, including Mexican and Indian food, but inexplicably there were no fresh berries available during the whole cruise. The dining room was so slow that we only went there for dinner, and once we were served uncooked pork schnitzel. There was a lack of communication to passengers on the ship. Several times we departed hours late, with no explanation whatsoever. Once we had to wait 3 hours for disembarkation at Port Stanley, without any explanation or apology coming from the ship. Lastly, a general comment. One feature, that seems to be at odds with the times, is that Celebrity creates several different classes of passengers. Suite guests, Aqua class, concierge class each has special areas. We were in steerage. If Celebrity thinks that will encourage us to spend more, they are mistaken. Read Less
2 Helpful Votes
Sail Date: December 2018
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock ... Read More
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line. Read Less
4 Helpful Votes
Sail Date: December 2018
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think ... Read More
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think the word chaotic would best describe it well. Probably not Celebrity's fault, but really, couldn't they have done their homework and foreseen this a year ago? Shore excursions were overall good but way over-priced. Time spent cruising around Cape Horn and in the Sea of Magellan was very interesting and well done. Disembarkation was,well, better organized. Two rays of hope shone through the entire trip: the waiters and the room steward. These men were professional and very caring, always pleasant and attentive. Kudos to them. Let's talk food: it was not bad, nor was it great except for the pastries which were exceptional. Since we were in Argentina, I would have expected great beef. It was average to poor. Reason? All of the meat came from Miami in a cargo container instead of local purchase. Really, Celebrity, I expected much much better. You need new buyers. Entertainment was less than expected: two production numbers "Amade" and "Rock" were the biggest waste of talent which I have ever seen. Neither production had a theme and really missed relating to the audience. Okay, they were awful and sophomoric. All in all, just not as good a cruise as we have experienced on other cruise lines, and a heck of a lot more expensive.We will not be coming back for more. Read Less
2 Helpful Votes
Sail Date: November 2018
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. ... Read More
We are a couple - late 40s/early 50s. We have 2 previous cruises under our belt - 7 nights fjords with P&O and 15 night TA with Princess. We picked this cruise primarily for the itinerary - and it also came at a great price. We were on Celebrity Eclipse - Cabin 1046 - Concierge Class and had Anytime dining. Barcelona Embarcation - incredibly messy - no-one appeared to stick to their embarkation time - although there were separate lines for each "class" they alll used the same check in desks - no dedicated ones. Although this went relatively quickly it just seemed a bit of a mess. Dis-embarcation - great experience. We had a late departure time, and were off with our cases within 5 minutes - perfect! We were able to get into our cabin by 1330 - as advised. However there were issues as DH found an apple under the bed and there was a left over "scrunchie" left hanging in the shower. Concierge lunch - a nice touch. We found it a shame that there was no sailaway party - everyone just wandered about, drink in hand :-( The ship was spotlessly clean and nothing seemed worn out or tired. I did feel sorry for the bathroom attendants who didnt ever seem to get any daylight - they did work very hard. What a great itinerary - every port was absolutely fantastic. We booked 2 excursions with our OBC - Florence by train and Rome in a day. Both were very well organised and our Rome guide was absolutely fantastic. We had the classic drinks package included - this worked well for us as we are not big drinkers. DH made use of the speciality coffees and we had the odd cocktail. We mostly stuck to the $9 drinks and found the wine perfect for us. We went to the shows on 3/4 nights - very professional and a good way to spend 45 minutes. We had 2 major issues with Celebrity as a whole however. 1 - the constant attempts to sell the speciality restaurants (and the spa to a lesser extent). If your restaurant is not selling at an additional $55 a person there is a reason for that!! 2 - the food. We love a formal night and eating in the MDR but are as equally happy in the buffet. But oh my - what a let down they both were. The buffet - the food was the same EVERY DAY - nothing inventive at all. The pasta/mexican/oriental/pizza/grill sections were the same every lunch and dinner. There "Italian night" consisted of a spread of cured meats/olives etc - but this selection also appeared on other nights as well. There was one different item each lunchtime and evening. It might seem like im being picky but honestly we are very easy to please. They did a fish pie one lunchtime at it was the best thing we ate the whole cruise!! As for the MDR again we were very disappointed. We LOVE to dress for dinner and using the MDR is a big part of a cruise for us. However again the menu was very repetitive and nothing special or inventive. In our view they kept the menu like this to push people towards the speciality restaurants. On the last chic night we saw that there were soufflés for desert. They weren't on the desert menu. Our waiter told us that usually they only serve souffles at the speciality restaurants and never in the MDR. On both P&O and Princess souffles were a standard addition to the menu. We were on anytime dining. We also found that the tables for 2 were stuck in the corners and out of the way. On our 3rd night were were being again ushered towards an out of the way table when we passed an empty 4 seater table set up for 2. This was right in the hussle and bussle of the restaurant - when we asked if we could sit there the waitress got all flustered and said she would have to go and check - leaving us standing in the middle of the dining room for several minutes. We then decided to just sit at the table anyway - just as well we did as she never returned! We also never saw anyone in the Sushi restaurants - again they charge extra for this. Our favourite place was the Level 5 Cafe al Baccio - what a lovely place to sit and pass the time - just a shame that it appears to be the most popular venue but also the smallest!!! We also booked Concierge class as it was the same price as a standard balcony. Again - what a waste of time and I dont know why they bother with it. The afternoon canapés are a complete waste of time and we poured the "champagne" down the sink. Other than the embarkation lunch I can find absolutely no benefit to concierge class. Everyone we talked to prior to the cruise hailed Celebrity as far better than both P&O/Princess so this is what we were expecting. I glad we picked the cruise for the itinerary rather than just because it was Celebrity otherwise it would have been a great let down. It have been very critical of the dining issues - however we had a really great time overall. We would use Celebrity again but the itinerary and the price would have to be right. Read Less
3 Helpful Votes
Sail Date: November 2018
Itinerary was promising, but disappointed by 2 days in Dubrovnik, when 2 days in Naples, Malta or Civitavecchia would have been better. Another disappointing feature was the impression that Celebrity is always trying to get extra charges ... Read More
Itinerary was promising, but disappointed by 2 days in Dubrovnik, when 2 days in Naples, Malta or Civitavecchia would have been better. Another disappointing feature was the impression that Celebrity is always trying to get extra charges wherever possible. The ship provides virtually no help whatsoever to those passengers who do not want to take their very overpriced tours. The entertainment was by and large good and at times excellent, but the show company was much less successful. The show company orchestra was superb. The food in the buffet at breakfast and lunch was very good, but the food at dinner in the main restaurant was a bit hit and miss, at times excellent but occasionally very poor. The chef's ambitious descriptions on the menu were not always matched by what was on the plate. One unfortunate aspect of the cruise was how noisy it generally was. There were several groups of friends who seemed to find it impossible to talk to each other without shouting. The design of the ship also contributed to the noise levels. When music groups were playing in the central atrium, the music was funneled upwards to the open areas above, including many bars and the library, meaning that all conversations had to be louder than was comfortable. As a positive, the staff in the restaurants,bars and the cabin were excellent. On the other hand, the cruise director was poor. I have never been on a cruise where the audience flooded out of the theatre while the cruise director was speaking at the end of the show. He seemed more interested in showing off than in communicating interesting or useful information. Read Less
2 Helpful Votes
Sail Date: November 2018
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food ... Read More
This was our second cruise with Celebrity and altough we where open minded it didn't tick our boxes. Find a table in the buffet was an achievement. The waiters in the buffet not at all helpful severall times. In the dining room food was never very warm . No matter how nice the soup is if it'ts not warm it's not good. The Eclipse is a beautiful ship , the cabins are very good ( not very clean in our case). The waiters in the Passport bar where a large step above the rest. Our waiter in the restaurant was good too. The quiz master was a young girl that had no idea about hosting a Trivia the worst of all our cruises we love Trivia and for us it was a major disappointment. The choice of ports fantastic exepting maybe for Zadar that wasn't at all tourist friendly. Nothing major just lots of little problems that didn't got solved, it didn't ruined our cruise but didn't made us want to repeat with Celebrity. Read Less
1 Helpful Vote
Sail Date: November 2018
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of ... Read More
This was our 4th Celebrity Solstice class ship. We have done Silhouette, Reflection, and Equinox before sailing Eclipse. Of all our previous cruises aboard Celebrity, our vacation aboard the Eclipse had the least "pop" of any of our previous sailings. Embarkation from Barcelona was a breeze. Our cab from our hotel dropped us directly at the check in area and we were aboard within 15 minutes! Emails from Celebrity urging us to delay our embarkation until our pre-assigned time later in the afternoon were wisely ignored, our early arrival went unnoticed. Our "boarding buzz" was quickly extinguished when we stepped onto the ship. Numerous crew members approached us asking about upgrading our beverage package and/or purchase speciality dinning offers. I understand that this is a common complaint from Celebrity passengers and that this sales approach has not been changed by Celebrity after a lot of passenger complaints. The cruise itinerary was fantastic. The crew was very friendly and engaging. Our fellow passengers were great, always willing to chat or share a smile. Despite some of the shortcomings listed below, in no way did they spoil our cruise. The ports that we visited and the people that we met on board and on our private port tours made our trip a rewarding experience. First of all, the food in the dining room was just ho-hum. The food selections were of average "cruiser fare". At times, the food arrived cold or not up to the proper temperature. To be expected from the MDR. I am sure this would not be the case in some of the other dining venues. Had better on other cruises with Celebrity. In addition to the quality of the MDR food, our wait staff in the dining room, while very friendly to us and other tables, sometimes delivered the wrong starter item or were unavailable to respond to our requests. Our wait staff also spent considerable effort to make us aware that a rating of 8 stars or below would land them in hot water and made it clear that we understood how cut-throat their bosses could be when confronted with "bad" reviews. This has happened on other cruises. This seems to be the standard story that you can sometimes get from room attendants and wait staff. A little less of this would be good! Secondly, the music in the Deck 3 Atrium, next to the Passport bar, was below Celebrity's usual high standard. The bands that played there seemed listless or flat, or maybe it was me, not sure. Again, not a big deal but on other Celebrity cruises this area was where we started and ended our evenings. This time, we were glad to get out of this area and not spend to too much time there. The Eclipse was doing a TA after our cruise and I cannot imagine having to depend on this entertainment to get me through 16 nights of a TA. OMG! Other people we talked to said that the entertainment was good. Just a matter of taste. Whatever. And thirdly, the prices for Celebrity's shuttles into town, at some ports, were shamelessly inflated. Prior to booking the cruise there is never any mention of where and when a passenger might have to shell out for a shuttle. Oops, I guess I should've done more research about how Celebrity might try to get me to open my wallet at those ports. Shame on me! All done. Other than that, it was a very enjoyable cruise and would certainly return to Celebrity and would highly recommend cruising out of Barcelona to the Adriatic to any of my friends, family, or colleagues. Thanks Celebrity. See you in Singapore in 2020! Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

Find a Celebrity Eclipse Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise