1. Home
  2. Cruise Lines
  3. Celebrity Cruises
  4. Celebrity Eclipse Review
  5. Celebrity Eclipse Cruise Reviews
3 Helpful Votes
Sail Date: February 2019
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the ... Read More
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the energy? Captain Leo was superb. "Life is beautiful !" So, the shops said the cruise lines did not receive their shipment of 'Antarctica' items in time. Since Celebrity only had 2 Antarctica this year, what great planning on the part of their buyers! So, most of the enrichment programs are in the mornings. Many were standing room only. There was no possibility of watching any programs or ship entertainment in our cabins at more convenient times........this really has me puzzled. Not enough rest rooms.......and the ship is large. The cabins had cheaply 'homemade' types of cabinetry in open front night stand and 5 small drawers under the TV. The closet was a nice size. The velcro on curtains in the cabins are so old, tape is necessary to keep them closed. The excursions were outrageous in price. Also, after taking payment, Celebrity changes my tour: the tour will be much shorter and I would not be able to see an advertised waterfall on itinerary. BUT, the price was the same.????? Really? This is beginning to happen on some other cruise lines also...... No self laundry machines on board (I knew this in advance). This was a 14 night cruise and many clothing items should be packed in one suitcase. SO, the charges for laundry on board are insane. Other cruise lines have self laundry on every deck. I believe Celebrity could also do without one cabin on each deck. I thought Celebrity just nickeled and dimed a person to death. For example, I was very disappointed in the teeth whitening $ 199 (discounted to $ 169 + service charge of $ 30. When the 'Mega White' treatment was finished and before showing the color change in the teeth, the person wanted to sell you a 'take home' kit. I researched the product afterwards and the product could not even get a 1 star rating. Amazing sells package deals for less than $ 50.00. The entertainment was basically the cast & crew performing different shows.....each having a similar message. One entertainer, for example, won 2nd place in the Voice? in the UK. WOW. Staff overwhelmed many times. Just little things add up. I doubt I would take another Celebrity cruise. I believe Celebrity needs to hire a more capable & professional administrative staff...... Read Less
1 Helpful Vote
Sail Date: February 2019
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great ... Read More
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great time in the Falklands at Volunteer Point. Chance to get up close to King Penguins, Gentoo and Magallenic. Celebrity speciality restaurants were great. Buffet was ok but seemed to have enough choices. Captain was amazing sailing so close to icebergs and keeping us in smooth waters. Service was great, will definitely look to sail Celebrity again. I wouldn’t recommend the premium drink package unless you plan to have 7-10 drinks a day. Was nice not to have to worry about most drinks but even with that package there are still some menu drinks that are outside the package. Cruise director was a hoot. Lots of energy. Lastly, our cabin steward was very attentive and went beyond every day. Read Less
4 Helpful Votes
Sail Date: February 2019
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with ... Read More
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with 'Life is Beautiful' and it certainly is onboard The Eclipse. Spotlessly clean especially our cabin which our steward Alistair looked after immaculately. Entertainment much improved from our other Celebrity cruises and the Cruise Director Guiseppe was great, truly funny and entertaining... Food great as ever - if you cannot afford the speciality restaurants then the Oceanview Cafe has super food and the main dining room very good, especially Cynthia the Maitre D. - she always tried to find us our favourite table. Antarctica and truly amazing and the talks on scenic cruising really helpful and well informed. It was good to have more sea days to really appreciate the ship and to relax. One slight nag is that WIFI is desperately expensive as are the tours....however, we shall always try and go with Celebrity as they seem to get everything right! Read Less
2 Helpful Votes
Sail Date: January 2019
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to ... Read More
antarctica - interesting destination alcoholic beverages prices outrageous. wine packages totally overpriced. food nothing to write home about but not bad. friendly personnel. “captain michael” should visit a speech class to learn proper english pronounciation. entertainment better suited for young hip - hop crowd, latin entertainers ( cruise director etc) are not a good choicme foer elderly american couples. embarkation process after shoure excursions in puerto madryn a complete mess, never seen such an idiotic process. bad bad organization. 500 or so passengers tried to board the ship at one time........ shore excursions hopelessly overpriced, internet rates were acceptable, that was a positive surprise. disembarkation process swift and satsfactory........until we reached the luggage delivery area. we were suppsed to receive the bags after disembark ation, it took more than90 minutes until thebags finally arrived. total lack og cooperation from celebrity, permanent “ i dont know” from the argentianstaff inside the deliver area. a big mess, several people lost thei flight connection. this was my 3rd cruise with celebrity, dont know if i will cruise with them again....... Read Less
3 Helpful Votes
Sail Date: January 2019
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample ... Read More
The itinerary into Antarctic waters was the major reason we selected this trip. We had the experience of a lifetime with fair seas, clear weather and moderate temperatures. Sights were breathtaking. Along the way we had ample opportunities to see penguins, seals, dolphins and occasional whale sightings. Our balcony cabin 9314 was ample with plenty of space and arranged well. Our cabin steward Sanjay, our waiter Alfonso and assistant waiter Chico were all exceptional. The cruise director Alejandro was one of the two best we have ever cruised with. I was also very impressed with the ship's cleanliness overall. Kudos. Shortcomings. I was stunned to find that there would be a charge for the use of the steam room. This is the first time ever, in over 15 cruises with several different companies including sister companies to Celebrity, where the steam room access was at additional cost. I was also taken aback by how many times daily and at how many locations there were dining staff hawking their premium dining restaurants. Celebrity seems to be trying to up-sell as much as they can and also charge for services that are complimentary on other cruise lines. I did not like this. I also did not appreciate the fact that the sky bar was closed every night limited to only Celebrity's top tier repeat cruisers. Other indoor lounge opportunities were limited, and outdoor drinks were not always pleasant in the cool windy climate. Read Less
4 Helpful Votes
Sail Date: January 2019
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess ... Read More
As most, we booked this cruise for the opportunity to see the Antarctic. With that comes a lot of sea days and few port days which would normally not be our choice. We've cruised with Celebrity before and also with Oceania, Princess and Royal Caribbean. The Buenos Aires embarkment could have been better. Outside the port, there were so many taxis that our taxi driver dropped us off about a block away to make our own way with all our luggage. Once we got to the area, our luggage was taken from us (great) and we went into a large room with lots of chairs to wait our turn. After about 25 minutes, we went through security and then went to our priority line. To get to the ship, we had to take a bus for a 15 minute drive since the port is very industrial. All went smoothly but hectic. Our concierge cabin was fine but did need some upgrades. I liked the fact that the shower was a little larger than our showers on Solstice or Equinox - every little bit helps. Our seward, Sunjay, was excellent - always asking what he could do for us and being very friendly. We found the food in the MDR good and also in the Tuscan Grille and Murano's. The buffet was fine (as expected) but getting a table was just crazy. There were sea days that we went to the buffet and looked around for a table for quite a while before heading to the MDR to get in there before it closed. With a cruise itinerary with this many sea days, the size of the buffet area was just not big enough. We enjoyed the entertainment. The ship's band was excellent and many of the entertainers were also very good. As with most large ships, the tendering process was also chaotic. That process could be improved. The weather in the Antarctic could not have been better. We saw so may sea birds, whales, seals and penguins during this trip. The glaciers glistened in the sun. We took so many pictures and totally enjoyed ourselves. The captain and his staff safely got us around multiple enormous chunks of ice. We're so glad we took this cruise but honestly it will need to be another very special itinerary to get us to have that many sea days. Read Less
10 Helpful Votes
Sail Date: January 2019
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we ... Read More
We went on this cruise because it was a 14 day cruise to Antarctica. We have most often cruised with Holland America, but their cruise to Antarctica is 22 days. We had heard that Celebrity is slightly better than Holland america, but we found the opposite to be true. First the good news: Eclipse is a beautiful ship, very well appointed and maintained. It does miss a promenade deck walk way, but there is a small jogging trail on a higher deck. We had the most beautiful weather on the entire trip to Antarctica, and the talks by Dr. Peter, Mickey and Cecilia were very informative. The Service on the ship was a bit hit and miss. Most service crew were pleasant, but some of the Caucasian crew members were not as service oriented, and at one occasion argued with another passenger. The incessant selling of drinks was a bit much. The food was generally good, the buffet had an excellent variety, including Mexican and Indian food, but inexplicably there were no fresh berries available during the whole cruise. The dining room was so slow that we only went there for dinner, and once we were served uncooked pork schnitzel. There was a lack of communication to passengers on the ship. Several times we departed hours late, with no explanation whatsoever. Once we had to wait 3 hours for disembarkation at Port Stanley, without any explanation or apology coming from the ship. Lastly, a general comment. One feature, that seems to be at odds with the times, is that Celebrity creates several different classes of passengers. Suite guests, Aqua class, concierge class each has special areas. We were in steerage. If Celebrity thinks that will encourage us to spend more, they are mistaken. Read Less
3 Helpful Votes
Sail Date: January 2019
Sailing to and from the same port of call is a great advantage to me. This time from beautiful and cosmopolitan Buenos Aires is a plus to this cruise. I live there! The celebrity Eclipse is a luxury ship with plenty is amenities for all ... Read More
Sailing to and from the same port of call is a great advantage to me. This time from beautiful and cosmopolitan Buenos Aires is a plus to this cruise. I live there! The celebrity Eclipse is a luxury ship with plenty is amenities for all tastes: fitness center spacious with many elements and sea view from all corners, live music all the day long in different locations, matinee shows on sea days and evening shows every night with international artists, indoor and outdoor pools and whirl pools, spa and Lersian garden to relax. Food is fantastic in all restaurants, main one Moonlight Sonata is huge. We had access to Blu the exclusive restaurant for Aqua Class passengers which was cozy and well attended by Nelly and all Blu staff. Buy sailing along Paradise Bay in Antarctica is the most fantastic experience I have had in my entire life! Put it in your bucket list!! The views are outstanding with a few huge whales and tiny penguins swimming along the ship. Ports of call are also worth visiting Ushuaia southern most city in the world, Falkland/Malvinas Islands, Puerto Madryn , Montevideo and Buenos Aires. Each has it beauty and charm. Read Less
5 Helpful Votes
Sail Date: January 2019
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, ... Read More
We chose the cruise for the destinations and they didn't disappoint. Antarctica and the Falklands were were every penny to get there. In Antarctica you don't get off but we saw so much from the ship. There were lots of whales, icebergs, penguins and incredible scenery. We didn't do any ship excursions but booked tours through Trip Advisor. The ship has some problems and it was our first time on Celebrity. They don't seem to understand their guests and activities were hit and miss. The Celebrity Live experts were outstanding - Mickey Live, Celia and Peter were incredible but the live musical acts were all too loud and some of the guest performers were awful. Trivia was well attended every day but the woman running it was pretty thick. She couldn't pronounce many of the words and was certainly no help when there were questions. Embarkation in Buenos Aires is awful. We waited over an hour to go through security as they have a numbered system. Even though no one was in the security line, they didn't call the next number. You get through check in and then board a bus through the busy port. The buses had a very high step to get on and then were packed to indecent contact! Getting taxis at disembarkation is easy and very well organized. It is a fixed rate and clearly told up front. The drinks package was very handy with so many days at sea especially in the cafe and at breakfast with the better coffees and fresh orange juice. We got the internet package for one device and could switch it between us. The speed was surprisingly fast and it kept us connected with the news from home. Our balcony concierge cabin was a highlight and we loved the concierge service. The service was impeccable. Food was so so. I'm sure they are trying to drive people into the paid restaurants but that will backfire. We will choose a different cruise line instead. This was our first time on Celebrity, we have always been on Royal Caribbean. In comparison, the food and entertainment was better on Royal. The ports are reviewed separately Read Less
4 Helpful Votes
Sail Date: January 2019
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with ... Read More
Chose this cruise for the ship and the itinerary. We were on this ship when it was new. Ship seems very much the same. Ship was clean and rooms were spotless. Food was mediocre in the main dining room not due to the menu but perhaps with poor quality meats, with a few exceptions and Murano was wonderful. We ate in Murano 5 nights and it never disappointed. The ports were very boring and long drives in bad weather. We mostly liked staying on the ship. The entertainment was fair to good from what we saw. We met a lot of very nice people and it was fun. I would not choose South America for a fun destination. The reason I gave it a 4 instead of a five was because of the MDR and the poor ports. The service was very good except in the Ocean View cafe. It was very difficult to find someone to clean the tables, although the food was very good. The Martini Bar was excellent. Read Less
6 Helpful Votes
Sail Date: January 2019
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was ... Read More
The itinerary was appealing so we jumped on a deal even though we had just returned from another cruise. This was our first experience on Celebrity, a cruise line that one of my golfing buddies uses exclusively. My overall experience was quite good and actually, better than expected. We had done a few cruises with the "foodie" cruise line so had modest expectations for the food on Celebrity. We were pleasantly surprised by the overall quality. We ate in all of the speciality restaurants, the MDR, and the Cafe. The Tuscan Grill served huge meat portions and was generally good but not quite comparable with the "foodie's" Italian restaurant. We loved Murano and went back for lunch another day. The food and service was exceptional. Q-Sine was a gimmick, I felt like I was eating at Disneyland, but obviously people had fun and the food was good. The World Cafe had tons of choices and we were again pleasantly surprised with the quality. However, we didn't like the challenge of finding seats or waiting for a bar server. Also, unlike another cruise line's cafeteria, you are serving yourself after others have used the serving utensils. It seems to defeat the purpose of having people getting their Purel before entering (which wasn't enforced!). Staff were friendly and helpful. Special shout outs to our cabin steward, MDR server, and sommelier. The Cabin was roomy enough but a bit worn. One cupboard door was hanging loose and towels and sheets did not seem to be high quality, though the robes were good. Selection of wine and beer on the Classic package was minimal. Read Less
4 Helpful Votes
Sail Date: January 2019
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We ... Read More
Having cruised across many different venues, this cruise offered something different in an area of the world we had not yet explored. Going in January meant it was summer but the weather was a bit colder than many people expected. We brought the right clothing but some must have expected beach weather. As always, Celebrity's service, food, entertainment and ambiancwe were great. They had many different excursion options, but not a single one provided support for handicap people. I use an electric scooter and the tours did not accommodate it. But we were able to find tours in every port that supported our needs. Often these were private taxi tours that were designed just for us. Celebrity did do a good job of getting me on and off the ship, even in tendered ports. This was greatly appreciated. This cruise highlighted seeing wild life (e.g. pengiuns, sea lions, sea birds and even an occasional whale). You would not see this scope of wild life anywhere else. It also took us to cities that have unique cultures and ways of life. It was very educational. Overall it was a vey good cruise. Read Less
13 Helpful Votes
Sail Date: January 2019
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking ... Read More
We picked this cruise in 2017, and booked on last cruise as we had been to Antarctica and thought the Chilean fjords and around the Horn sounded great. Picked our tours on line, had our special C1 stateroom, over wake, and looking forward to cruise. Found out after final payment--our stateroom cost dropped almost to 1/2 our price--Celebrity was not easy to deal with-got a couple perks??? Then the "looking forward to" tours were cancelled for one reason or another?? The fjords were a waste --what we could see--the time of day--the weather--the Captains choices--same for going around the Horn (did not have to be early early morn)--soooo many things spoiled this expensive cruise. Food poising from the Murano restaurant, with nothing from hotel manager after being informed!! The entertainment was so poor---captive in the theater!!! The very last gift from Celebrity--the terrible cough many of us brought home with us--and still have. Think the new CEO is a bean pusher as the cost of everything has gone up-the quality is down--want the Celebrity Line from past 20 years??? GONE! The staff who is there to be of service to the clients are, as always, the top of the cruise lines---but hate to hear them beg for 10s on survey!! We will have to really think about returning to Celebrity---there are other lines to try--Elite Plus does not mean quite what it did. Unhappy with this cruise--can you tell?! Read Less
2 Helpful Votes
Sail Date: January 2019
Terrible customer service from concierge desk and customer relations manager. Kids club very unaccomodating and there’s nothing else for young kids to do on board other than swim, which given the cold wasn’t possible a lot of the ... Read More
Terrible customer service from concierge desk and customer relations manager. Kids club very unaccomodating and there’s nothing else for young kids to do on board other than swim, which given the cold wasn’t possible a lot of the days. I wouldn’t recommend this ship for anyone with children. Waiters were amazingly friendly and helpful throughout. Manager from kids club is in the wrong type of employment. Shows were rubbish, you can see no effort has gone in to regursal or the choreography. Bar staff at the top bar near the pool were amazing. This ship really just caters to older / retired travellers without children. No nightlife on board. Shopping had a poor selection, again nothing really for children. Sad that this was my first cruise experience. I will never recommend Celebrity to anyone. Poor value and service for money. Very dissatisfied. I had a second cruise booked before going and upon returning home I cancelled it, lost service for the travel agents too. Read Less
9 Helpful Votes
Sail Date: December 2018
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. ... Read More
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. We are a couple with an elementary school aged child and have cruised on Disney, Princess and Royal Caribbean suites in the past. We had high expectations from the Celebrity suite experience based on online reviews. Our most recent cruise prior to Eclipse was in a Star class suite on RCCL Ovation of the Seas where we had fabulous service and loved our Genie. Our cruise journey started on the wrong foot with a very poor embarkation experience. We arrived at the Buenos Aires port around 4 pm and was greeted by port employee who checked in our luggage. Then she told us to go upstairs in the port building to the priority check in line for suite guests. However, when we went upstairs, we couldn’t see any line marked as the priority line and the employee in charge there told us we needed to go through the main line which was very long. Finally after waiting in the main line for what seemed like forever with, we bit the bullet and made an expensive international call to the Celebrity Shoreside concierge in Miami and was able to expedite our embarkation. After all this embarkation hassle, we were relieved to be finally on board but our relief was short lived. When we got to our room, we found that one of our hard shell suitcases was badly cracked during delivery. Our butler and the onboard concierge said the suitcase could be fixed on board but our suitcase came back with what appeared to be a superficial hot glue application which didn’t look sturdy. When we expressed concern that the suitcase fix was unlikely to hold together on the way back, our concierge offered to either give us $50 credit or send a new suitcase. We didn’t want to waste our port days shopping for a new suitcase so we asked for their replacement which turned out to be a fairly cheap, soft sided suitcase. On RCCL, we did not experience any of these embarkation issues. On the service front, the Luminae and other restaurant employees were wonderful but we were deeply disappointed with our butler. Though he did a decent job keeping the cabin tidy and clean, he was very poor at other aspects of his job. He didn’t bring us evening appetizers unless we asked for them and one time when we asked for tea sandwiches to be delivered he told us “ you can also get them at Michael’s yourself”. Another time when he was late delivering our room service breakfast on a port day where we had an early tour, he said he had too many room service orders and didn’t seem apologetic. In addition, we have requested a cake to be delivered to our room via shoreside concierge on New Year’s Eve which never showed up. Overall the butler service fell very short of the Genie service we received on Royal Caribbean. Another very disappointing aspect of our cruise was the poor communication from the captain about the Cape Horn itinerary. The main reason why we were on this cruise was to sail Straits of Magellan and Cape Horn. Though the Cape Horn navigation was nicely narrated, the Straits of Magellan cruising took place on January 1st, a day earlier than announced in the Celebrity dailies and cruise itinerary. We understand that itinerary changes can occur during a cruise but in this case there was no announcement by captain or his officers so we passed the Strait of Magellan without knowing where we were and without any narration of the historic sites we were sailing by. The navigation channel on the TV was also no help and didn’t have any updates. To add insult to injury, a similar itinerary changed happened without any communication for the Chilean Fjords portion of the cruise and we didn’t see the glaciers or the fjords as they were described in the Celebrity Dailies. On RCCL, there were digital screens everywhere that provided updates from the captain and showed the ship’s position in great detail so we always knew where we were. Celebrity Eclipse did live up to our expectations in a few areas. We really enjoyed the quality of food across all outlets and especially the quality of baked goods were exceptional. This is one area Celebrity definitely surpassed RCCL. Our kudos to to all the chefs on board! Theatre entertainment was great and appropriate for all ages. We also thought the photographers on board did an outstanding job. Will we sail Celebrity again ? Possibly, but it certainly won’t be at the top of our list. Read Less
2 Helpful Votes
Sail Date: December 2018
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock ... Read More
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line. Read Less
26 Helpful Votes
Sail Date: December 2018
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so ... Read More
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We have one family member with mobility issues and in a wheelchair, and what they don't inform you of when booking is that guests who cannot walk on their own are virtually stuck on the ship for the entire cruise. Most port were accessed by tender and the port that didn't involve tenders had such convoluted ramps and gangways and busses involved; it was too scary to attempt to disembark. for those of us that did get off the ship we found the ports to be dreadful, dirty and poor locales which were only depressing.We did take a couple tours one to see penguins which was nice but a very long drive from the port. The other to "the end of the world" which was the end of the Pan American Highway, and a drive through a National park. Every activity on the ship was just a sales meeting for something else to buy or "experience for an additional fee". I always hear the food on celebrity was so wonderful but in reality I found it to be below the level of RCL the lower level sister company. In fact Norwegian Cruise line food and dining is far superior to Celebrity or RCL. The ship was generally clean and modern but nothing too extraordinary about Celebrity Eclipse. This cruise should have never been offered to anyone with mobility issues at all in the first place. Celebrity sure "misses the boat" with this S American trip, and I am really not sure I will even be willing to give this line a second chance; it was just that awful. Read Less
6 Helpful Votes
Sail Date: December 2018
Please do read this. Many people on this planet speak more than one language. Many speak or understand English. Not most of English speakers could save their lives if it depended on a language other than their own. Before going into ... Read More
Please do read this. Many people on this planet speak more than one language. Many speak or understand English. Not most of English speakers could save their lives if it depended on a language other than their own. Before going into detail as of the amenities and efficiency, I need to address the SAFETY ISSUE. The safety drill was solely conducted in English (more than 50% of the passangers were non English speakers). After a brief demonstration with the life jacket, we were shown a video (where the 'bad guy' was a Russian -with many passangers being Russian). The video was in English, with English subtitles. The numbers of cabins whose passangers had not attended, were called out in English. The non English speakers had no idea, what those numbers were. At the end of this long presentation in the Eclipse Theater, we were sent back to our cabins, to watch the video in the language of our liking... So what was the purpose of hording all passangers into the theater, if there was not even a practical drill? All service personell was excellent (waiters, maîtres, cleaners and other attendants).What needs serious improvement in amenities and services is the lack of information in languages other than English. The daily paper (Spanish, German and French were the ones I read) is worse than poorly translated, not even MT (Machine Translation) would be this bad. The only free tv channel not in English was a sales channel in Spanish. PPV was available in several other languages (so there is the awareness, that other languages do exist...) No talks were given in any other language but English, the one article provided in Spanish during the 14 day trip was from Wikipedia (which was ok, and could have been provided for other locations and in other languages too...) No technical announcements by the captain were translated in detail. He gave information on all sorts of aspects and the Spanish version was that he just said 'hello'... All these flaws can easily be corrected, if there was interest on behalf of the upper echelon of Celebrity, which there is not. Courtesy and efficiency: I wanted to address this issue in person. I went to guest services and asked to speak with the Hotel director. After a friendly but shocked clerk disappeared, her supervisor showed up, with no intention to mediate in any friendly fashion. After I asked in which language she'd be more confortable, she gave a patronizing long list. "The Director is a very busy man". I explained we still had 4 days and a half (3 of them sea days) and that I needed only 10 minutes. I never heard back from her. Two days later I ran into the service director, he seemed very defensive, he did not ask if he could be of any help. He wrote down my cabin number, and I never heard back from him either. I filled out the comment form, had it fotocopied and stamped. Celebrity has not answered. I understand that we are in the Holiday Season, and that they might need more time for an answer. Still, this problem goes beyound English chauvinism, imperialism or xenophobia. In tourism on Sea, monolingual attention is not an option, when it comes to safety. Read Less
Sail Date: December 2018
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center ... Read More
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center Special thabks to dr victor and the staff down there. Their labor was crucial in my father in laws still alive. Anyway the rest of the experiance was not very good due to the circumstances. Special thanks to the kids club. They were amazing My son salomon had a very nice time and had a lot of freibds and ciuld spend mist if his time tehre while we were busy with the medical issue. We got to do some speciallity redtaurabts that were very good as usual but really the experiance got cut due to these external isues Fornsureni will try to nake this cruise again and try to enjoy it next time Read Less
6 Helpful Votes
Sail Date: December 2018
Booked this cruise because of a very attractive sale offer. Normally, most Patagonia sailings aren't round-trip from and to Buenos Aires. This one was and so had more sea days than usual. But it was still a superior itinerary compared ... Read More
Booked this cruise because of a very attractive sale offer. Normally, most Patagonia sailings aren't round-trip from and to Buenos Aires. This one was and so had more sea days than usual. But it was still a superior itinerary compared to your typical Caribbean sailings. The Eclipse did reflect a "modern luxury" look. Getting around the ship was fine, despite only having two elevator locations instead of three. We enjoyed our cabin balcony view. Dining in the MDR was mostly hit, though there were some nights with nothing really good. I did appreciate the late night pasta station and made-to-order breakfast Omelet stations in the Oceanview Cafe. Excellent service from our cabin attendant Maria. We had the fixed early seating and our waiters Mardita and Nengah added a light and humorous touch to the experience, though it seems the ratio of passengers to waitstaff has increased. The cruise had a significant international mix of passengers. Almost all the passengers we encountered were polite or friendly, and we became great friends with two separate couples . Our cruise director Alejandro was terrific, as he was able to connect with passengers from all sorts of nations. The first few shows started on a somewhat negative note, with their volume being extremely loud. But Alejandro and company listened to the complaints and the volume was dialed down in subsequent shows. Really enjoyed Jordan Bennett and the tango show by Edgar and Pamela. During port days, a lot of the shipboard activities were scheduled while I was still in port, so I didn't get to partake as much in trivia as I wanted. The Eclipse had an excellent Destination Guide in Mickey Live. His port presentations were full of good information with minimal marketing. Our Captain Michael and the winds at Ushuaia blessed us with extra time in port, so we got to see the glorious Chilean glaciers in daylight instead of the wee early morning hours. It was the highlight of the cruise sailing in the narrow Beagle Channel with majestic mountains and glaciers very close to the ship. We were also very fortunate in making it to Punta Arenas and leaving just before the winds picked up there. Two major negatives, but not sure how much of it can be controlled by Celebrity. First is that the Buenos Aires cruise terminal is not really passenger-friendly. The terminal requires a bus shuttle service on a common street road to the actual dock. Embarkation took about 1.5 hours from getting a number to being on the ship. We had an overnight in BA, and the afternoon trip from the terminal back to the ship on sailing day took over an hour on the shuttle because of street traffic and a freight train and commercial trucks blocking the port entrance! Also, the tendering in our first port at Punta del Este was a mess, the wait time for us was about 3 hours. Good thing we didn't have a tour pre-booked. These negatives took place in the first 3 days of the cruise, but things went much smoother the next 11 days. So they ultimately had little impact to our fond memories of the cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
After over 100 cruises with Celebrity, I am still impressed with the excellent service. I just keep thinking it couldn't get any better, but it always does. I have cruised all of the major cruise lines over the years. Basically, ... Read More
After over 100 cruises with Celebrity, I am still impressed with the excellent service. I just keep thinking it couldn't get any better, but it always does. I have cruised all of the major cruise lines over the years. Basically, they all have the same cabins, pretty good food and beautiful ships, but Celebrity takes the first place award for the friendliest and most accommodating crew on the high seas. On the Eclipse, the cabin and common areas were always immaculate. When I hear guests complain about cruise ship food in general, just the tremendous variety in the Celebrity buffets should appeal to everyone's individual tastes and/or food requirements. The prime ribs and lobsters (my husband ate more than one) in the dining room were equal to some of the best restaurants on land and the presentation and servers of all their meals was 5 stars. There are always interesting guest speakers and many huge assortment of activities, although in recent years, I tend to read books and relax. I really enjoy the scrapbooking, painting and other creative activities in an atmosphere where I can talk and make friends with guests who have similar interests. There were many different areas on the ship at any given time, with live music to appeal to the different passengers. All talented and excellent. I just booked my next back to back cruises on the Constellation with Celebrity and I can't wait!!!! . Read Less
4 Helpful Votes
Sail Date: December 2018
We made a late decision to take this cruise after finding it was available at very attractive rates, and booked an Aqua class cabin mid-ship. Aside from cost, we were intrigued by the itinerary -- Buenos Aires to Cape Horn and back, with a ... Read More
We made a late decision to take this cruise after finding it was available at very attractive rates, and booked an Aqua class cabin mid-ship. Aside from cost, we were intrigued by the itinerary -- Buenos Aires to Cape Horn and back, with a variety of ports in Argentina, Uruguay and Chile, plus a number of at-sea days for relaxation. We've cruised Celebrity several times before, and appreciate their adult approach and generally fine food. For the most part we enjoyed this two-week vacation, although a few things went awry, starting with ... Embarkation. Perhaps the port folks in BA weren't prepared for a ship the size of Eclipse (this is the first time X has sent one this big to South America). Whatever. Things went OK until we reached the final room before boarding the ship, where staff gamely tried to herd passengers into rows of seats so we could board in an orderly fashion. The crowd of impatient passengers rebelled, rushed forward and ignored the staff. Chaos. Our cabin was fine, plenty of room, great steward (Jamie) who met all our needs. Afternoon canapés were just OK. We rarely ate them. We found the food in general to be not up to the standards we remember from previous cruises. We had a few meals in the Aqua class dining room (I forget the name) but often opted for dinners in the main dining room, depending on the menu for the day, or even the buffet in the Oceanview Cafe. Some entrees were very good, others just OK. We could always find something good to eat in the cafe -- breakfast, lunch or dinner. Healthy meals in the little cafe in the Solarium were also good. And our dinner the first night in Murano was superb. We didn't try the other specialty (fee) restaurants. Productions shows in the theater were entertaining but the other artists were just so-so. We didn't really listen much to the various bands/combos/soloists other than the string duet. The Christmas music piped through the ship's PA system got old really fast. Guest lecturer Mickey Live was a treat -- entertaining and informative. We generally avoided much of the other on-board activities. I guess some people like art auctions, bingo, the casino, dance lessons and such. We were glad to be near the library. Service in general was very good. Not obtrusive, always there. Ports were always interesting, although we were mostly fending for ourselves or on private tours. Tendering at Punta del Este was a hassle, better later. The ports, sights and day cruising at Tierra del Fuego were outstanding although the weather was a bit rough at times. We saw lots of unusual wildlife -- penguins, sea lions, whales, albatrosses and other exotic birds. A last-day excursion with Celebrity was worth the expense. We toured Buenos Aires by bus, stopped at the colorful La Boca neighborhood, visited an estancia (ranch) where we were wined, dined and entertained before being bused to the airport for our late flight home. Despite a few glitches this was a most memorable trip, a bucket-list cruise. Read Less
4 Helpful Votes
Sail Date: December 2018
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think ... Read More
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think the word chaotic would best describe it well. Probably not Celebrity's fault, but really, couldn't they have done their homework and foreseen this a year ago? Shore excursions were overall good but way over-priced. Time spent cruising around Cape Horn and in the Sea of Magellan was very interesting and well done. Disembarkation was,well, better organized. Two rays of hope shone through the entire trip: the waiters and the room steward. These men were professional and very caring, always pleasant and attentive. Kudos to them. Let's talk food: it was not bad, nor was it great except for the pastries which were exceptional. Since we were in Argentina, I would have expected great beef. It was average to poor. Reason? All of the meat came from Miami in a cargo container instead of local purchase. Really, Celebrity, I expected much much better. You need new buyers. Entertainment was less than expected: two production numbers "Amade" and "Rock" were the biggest waste of talent which I have ever seen. Neither production had a theme and really missed relating to the audience. Okay, they were awful and sophomoric. All in all, just not as good a cruise as we have experienced on other cruise lines, and a heck of a lot more expensive.We will not be coming back for more. Read Less
1 Helpful Vote
Sail Date: December 2018
Let's talk about what's good about the ship - outstanding internet, no drop outs & fastest we've experienced at sea. The elevators, fast although there are only two banks. You wont wait long for one. Staff, the crew ... Read More
Let's talk about what's good about the ship - outstanding internet, no drop outs & fastest we've experienced at sea. The elevators, fast although there are only two banks. You wont wait long for one. Staff, the crew works extra hard to make you happy. Entertainment, decent overall with some shows outstanding. This is a big ship yet doesn't feel that way and all is pleasing to the eye. We were disappointed by the following: facial clothes were paper thin. Choice of selections in the dining room limited. We and others felt this was to drive passengers to the specialty restaurants. The food was good and the service excellent. The Buffet - boring after several days of the same dinner food. How does a ship run out of cream cheese for bkfst? If you want cookies you must ASK for them at the ice cream area or at a coffee bar several decks below. Only once were they put out in the dessert station on a two week cruise. The climate control in our cabin didnt work & the tv broke twice. Maintanance was called and had to fix them. Noise from the cabin above was obtrusive. Embarkcation was a disaster. we were not handed a sea passport card at check in and had to wait by the gangway for over 30 minutes for one to be delivered to us and two dozen others. It's been several years since we've sailed with Celebrity & my wife said it will be the last time. She was disappointed overall with quality cutbacks. We've been on at least 30 cruises & had better food believe it or not with our last Royal Caribbean a year ago September. Read Less
3 Helpful Votes
Sail Date: December 2018
We chose Celebrity because of long and frequent previous experience. To begin : embarkation in Barcelona was the worst we ever experienced. Despite our Elite statute we stood in line for 50 minutes. One man fainted in another line. ... Read More
We chose Celebrity because of long and frequent previous experience. To begin : embarkation in Barcelona was the worst we ever experienced. Despite our Elite statute we stood in line for 50 minutes. One man fainted in another line. Cabin with balcony very much alike to other cabins on ships of this class. Excellent steward (Francesco) . Very attentive and efficient. We have no complaint at all over meals. Great quality,variation and diversity. The high prices of wines held me back from enjoying tastings of unknown origins. The cheapest bottles varied between 35/40 $ + 18% "gratuity". Also prices of excursions were unacceptable. It was much more affordable to take a taxi for tours.We booked only one from the ship : bus tour of Rio. The evening shows : the best were those performed by the ship's own artists and particularly their fantastic orchestra.Also the magician. The different single singers and instrument players were somewhat longish. Conferences were informative and sometimes funny (Alejandro). We met a young European couple who were shocked to find out that he ship's "gratuities" standard charge was almost 25% on top of the amount they paid for the whole cruise. If you calculate the amount the total must come to a hefty extra for all staff aboard. Why not quote a correct total rate ?? One thing that shocked all passengers we later met in town was the taxi mafia at exit of cruise terminal in Buenos Aires.They charged a standard rate of 15 to 20 US$ for any ride. We took many taxis later that never amounted to more than 4 to 5 US$ . The cruise line ought to interrogate Buenos Aires port authorities about this. We heard that this same racket had been terminated at the local airports. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

Find a Celebrity Eclipse Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise