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7 Helpful Votes
Sail Date: December 2018
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. ... Read More
We recently completed our first cruise on Celebrity Eclipse in a Royal Suite on the South America Holiday cruise. This will be a long and detailed review for those who might be curious about how RCCL suite experience compare to Celebrity. We are a couple with an elementary school aged child and have cruised on Disney, Princess and Royal Caribbean suites in the past. We had high expectations from the Celebrity suite experience based on online reviews. Our most recent cruise prior to Eclipse was in a Star class suite on RCCL Ovation of the Seas where we had fabulous service and loved our Genie. Our cruise journey started on the wrong foot with a very poor embarkation experience. We arrived at the Buenos Aires port around 4 pm and was greeted by port employee who checked in our luggage. Then she told us to go upstairs in the port building to the priority check in line for suite guests. However, when we went upstairs, we couldn’t see any line marked as the priority line and the employee in charge there told us we needed to go through the main line which was very long. Finally after waiting in the main line for what seemed like forever with, we bit the bullet and made an expensive international call to the Celebrity Shoreside concierge in Miami and was able to expedite our embarkation. After all this embarkation hassle, we were relieved to be finally on board but our relief was short lived. When we got to our room, we found that one of our hard shell suitcases was badly cracked during delivery. Our butler and the onboard concierge said the suitcase could be fixed on board but our suitcase came back with what appeared to be a superficial hot glue application which didn’t look sturdy. When we expressed concern that the suitcase fix was unlikely to hold together on the way back, our concierge offered to either give us $50 credit or send a new suitcase. We didn’t want to waste our port days shopping for a new suitcase so we asked for their replacement which turned out to be a fairly cheap, soft sided suitcase. On RCCL, we did not experience any of these embarkation issues. On the service front, the Luminae and other restaurant employees were wonderful but we were deeply disappointed with our butler. Though he did a decent job keeping the cabin tidy and clean, he was very poor at other aspects of his job. He didn’t bring us evening appetizers unless we asked for them and one time when we asked for tea sandwiches to be delivered he told us “ you can also get them at Michael’s yourself”. Another time when he was late delivering our room service breakfast on a port day where we had an early tour, he said he had too many room service orders and didn’t seem apologetic. In addition, we have requested a cake to be delivered to our room via shoreside concierge on New Year’s Eve which never showed up. Overall the butler service fell very short of the Genie service we received on Royal Caribbean. Another very disappointing aspect of our cruise was the poor communication from the captain about the Cape Horn itinerary. The main reason why we were on this cruise was to sail Straits of Magellan and Cape Horn. Though the Cape Horn navigation was nicely narrated, the Straits of Magellan cruising took place on January 1st, a day earlier than announced in the Celebrity dailies and cruise itinerary. We understand that itinerary changes can occur during a cruise but in this case there was no announcement by captain or his officers so we passed the Strait of Magellan without knowing where we were and without any narration of the historic sites we were sailing by. The navigation channel on the TV was also no help and didn’t have any updates. To add insult to injury, a similar itinerary changed happened without any communication for the Chilean Fjords portion of the cruise and we didn’t see the glaciers or the fjords as they were described in the Celebrity Dailies. On RCCL, there were digital screens everywhere that provided updates from the captain and showed the ship’s position in great detail so we always knew where we were. Celebrity Eclipse did live up to our expectations in a few areas. We really enjoyed the quality of food across all outlets and especially the quality of baked goods were exceptional. This is one area Celebrity definitely surpassed RCCL. Our kudos to to all the chefs on board! Theatre entertainment was great and appropriate for all ages. We also thought the photographers on board did an outstanding job. Will we sail Celebrity again ? Possibly, but it certainly won’t be at the top of our list. Read Less
2 Helpful Votes
Sail Date: December 2018
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock ... Read More
We did the holiday cruise on Celebrity Eclipse to South America from Dec 23 - Jan 6, 2019. Pro: Service staff was all around excellent. Murano specialty restaurant was excellent along with the staff. Con:Transfer from airport to the dock was a little different. We where told by Celebrity representative that he was instructed by Celebrity to keep our group on the bus for 1 hour so other people can embark on the ship. The only problem we where in aqua class and we where having a special lunch in the main dinning room which was over when we embark on the ship. Embarkation and disembarkation was horrible. During embarkation they was certain lines for priority check in. They decide to combine all lines together. What a joke. Next joke was the gang way entrance. The gang way was a 4 story scaffolding entrance. Very difficult for slightly or fully handicap people. Disembarkation was the same joke. This also occurred at some ports of call. What a disgrace. Next the Ship needs updating. Finally there is NO DRESS CODE after 6 PM in the main dining room. After 2 weeks of dining in the main restaurant people come into the restaurant with baseball caps, tee shirts, shorts. Celebrity has already dropped dress code no jeans. Celebrity Cruises have fallen a few notches from a Premium cruise line. Read Less
9 Helpful Votes
Sail Date: December 2018
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so ... Read More
I chose this holiday cruise for my family since we had not been to South America and not travelled on Celebrity Cruise lines before. we have been on many cruises and lines all over the world but had just never seemed to go on Celebrity so we gave it a try. This itinerary looked great on the website and even had one of the highest overall ratings by reviews which I really can't understand why. We have one family member with mobility issues and in a wheelchair, and what they don't inform you of when booking is that guests who cannot walk on their own are virtually stuck on the ship for the entire cruise. Most port were accessed by tender and the port that didn't involve tenders had such convoluted ramps and gangways and busses involved; it was too scary to attempt to disembark. for those of us that did get off the ship we found the ports to be dreadful, dirty and poor locales which were only depressing.We did take a couple tours one to see penguins which was nice but a very long drive from the port. The other to "the end of the world" which was the end of the Pan American Highway, and a drive through a National park. Every activity on the ship was just a sales meeting for something else to buy or "experience for an additional fee". I always hear the food on celebrity was so wonderful but in reality I found it to be below the level of RCL the lower level sister company. In fact Norwegian Cruise line food and dining is far superior to Celebrity or RCL. The ship was generally clean and modern but nothing too extraordinary about Celebrity Eclipse. This cruise should have never been offered to anyone with mobility issues at all in the first place. Celebrity sure "misses the boat" with this S American trip, and I am really not sure I will even be willing to give this line a second chance; it was just that awful. Read Less
4 Helpful Votes
Sail Date: December 2018
Please do read this. Many people on this planet speak more than one language. Many speak or understand English. Not most of English speakers could save their lives if it depended on a language other than their own. Before going into ... Read More
Please do read this. Many people on this planet speak more than one language. Many speak or understand English. Not most of English speakers could save their lives if it depended on a language other than their own. Before going into detail as of the amenities and efficiency, I need to address the SAFETY ISSUE. The safety drill was solely conducted in English (more than 50% of the passangers were non English speakers). After a brief demonstration with the life jacket, we were shown a video (where the 'bad guy' was a Russian -with many passangers being Russian). The video was in English, with English subtitles. The numbers of cabins whose passangers had not attended, were called out in English. The non English speakers had no idea, what those numbers were. At the end of this long presentation in the Eclipse Theater, we were sent back to our cabins, to watch the video in the language of our liking... So what was the purpose of hording all passangers into the theater, if there was not even a practical drill? All service personell was excellent (waiters, maîtres, cleaners and other attendants).What needs serious improvement in amenities and services is the lack of information in languages other than English. The daily paper (Spanish, German and French were the ones I read) is worse than poorly translated, not even MT (Machine Translation) would be this bad. The only free tv channel not in English was a sales channel in Spanish. PPV was available in several other languages (so there is the awareness, that other languages do exist...) No talks were given in any other language but English, the one article provided in Spanish during the 14 day trip was from Wikipedia (which was ok, and could have been provided for other locations and in other languages too...) No technical announcements by the captain were translated in detail. He gave information on all sorts of aspects and the Spanish version was that he just said 'hello'... All these flaws can easily be corrected, if there was interest on behalf of the upper echelon of Celebrity, which there is not. Courtesy and efficiency: I wanted to address this issue in person. I went to guest services and asked to speak with the Hotel director. After a friendly but shocked clerk disappeared, her supervisor showed up, with no intention to mediate in any friendly fashion. After I asked in which language she'd be more confortable, she gave a patronizing long list. "The Director is a very busy man". I explained we still had 4 days and a half (3 of them sea days) and that I needed only 10 minutes. I never heard back from her. Two days later I ran into the service director, he seemed very defensive, he did not ask if he could be of any help. He wrote down my cabin number, and I never heard back from him either. I filled out the comment form, had it fotocopied and stamped. Celebrity has not answered. I understand that we are in the Holiday Season, and that they might need more time for an answer. Still, this problem goes beyound English chauvinism, imperialism or xenophobia. In tourism on Sea, monolingual attention is not an option, when it comes to safety. Read Less
Sail Date: December 2018
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center ... Read More
I was excited to get to this cruisw. I was traveling with my father in laws and my wife and son. My father ib law got really sick and we had to leave on the 6 th day in ushuaia We spento most of the cruise ib the medical center Special thabks to dr victor and the staff down there. Their labor was crucial in my father in laws still alive. Anyway the rest of the experiance was not very good due to the circumstances. Special thanks to the kids club. They were amazing My son salomon had a very nice time and had a lot of freibds and ciuld spend mist if his time tehre while we were busy with the medical issue. We got to do some speciallity redtaurabts that were very good as usual but really the experiance got cut due to these external isues Fornsureni will try to nake this cruise again and try to enjoy it next time Read Less
6 Helpful Votes
Sail Date: December 2018
Booked this cruise because of a very attractive sale offer. Normally, most Patagonia sailings aren't round-trip from and to Buenos Aires. This one was and so had more sea days than usual. But it was still a superior itinerary compared ... Read More
Booked this cruise because of a very attractive sale offer. Normally, most Patagonia sailings aren't round-trip from and to Buenos Aires. This one was and so had more sea days than usual. But it was still a superior itinerary compared to your typical Caribbean sailings. The Eclipse did reflect a "modern luxury" look. Getting around the ship was fine, despite only having two elevator locations instead of three. We enjoyed our cabin balcony view. Dining in the MDR was mostly hit, though there were some nights with nothing really good. I did appreciate the late night pasta station and made-to-order breakfast Omelet stations in the Oceanview Cafe. Excellent service from our cabin attendant Maria. We had the fixed early seating and our waiters Mardita and Nengah added a light and humorous touch to the experience, though it seems the ratio of passengers to waitstaff has increased. The cruise had a significant international mix of passengers. Almost all the passengers we encountered were polite or friendly, and we became great friends with two separate couples . Our cruise director Alejandro was terrific, as he was able to connect with passengers from all sorts of nations. The first few shows started on a somewhat negative note, with their volume being extremely loud. But Alejandro and company listened to the complaints and the volume was dialed down in subsequent shows. Really enjoyed Jordan Bennett and the tango show by Edgar and Pamela. During port days, a lot of the shipboard activities were scheduled while I was still in port, so I didn't get to partake as much in trivia as I wanted. The Eclipse had an excellent Destination Guide in Mickey Live. His port presentations were full of good information with minimal marketing. Our Captain Michael and the winds at Ushuaia blessed us with extra time in port, so we got to see the glorious Chilean glaciers in daylight instead of the wee early morning hours. It was the highlight of the cruise sailing in the narrow Beagle Channel with majestic mountains and glaciers very close to the ship. We were also very fortunate in making it to Punta Arenas and leaving just before the winds picked up there. Two major negatives, but not sure how much of it can be controlled by Celebrity. First is that the Buenos Aires cruise terminal is not really passenger-friendly. The terminal requires a bus shuttle service on a common street road to the actual dock. Embarkation took about 1.5 hours from getting a number to being on the ship. We had an overnight in BA, and the afternoon trip from the terminal back to the ship on sailing day took over an hour on the shuttle because of street traffic and a freight train and commercial trucks blocking the port entrance! Also, the tendering in our first port at Punta del Este was a mess, the wait time for us was about 3 hours. Good thing we didn't have a tour pre-booked. These negatives took place in the first 3 days of the cruise, but things went much smoother the next 11 days. So they ultimately had little impact to our fond memories of the cruise. Read Less
3 Helpful Votes
Sail Date: December 2018
After over 100 cruises with Celebrity, I am still impressed with the excellent service. I just keep thinking it couldn't get any better, but it always does. I have cruised all of the major cruise lines over the years. Basically, ... Read More
After over 100 cruises with Celebrity, I am still impressed with the excellent service. I just keep thinking it couldn't get any better, but it always does. I have cruised all of the major cruise lines over the years. Basically, they all have the same cabins, pretty good food and beautiful ships, but Celebrity takes the first place award for the friendliest and most accommodating crew on the high seas. On the Eclipse, the cabin and common areas were always immaculate. When I hear guests complain about cruise ship food in general, just the tremendous variety in the Celebrity buffets should appeal to everyone's individual tastes and/or food requirements. The prime ribs and lobsters (my husband ate more than one) in the dining room were equal to some of the best restaurants on land and the presentation and servers of all their meals was 5 stars. There are always interesting guest speakers and many huge assortment of activities, although in recent years, I tend to read books and relax. I really enjoy the scrapbooking, painting and other creative activities in an atmosphere where I can talk and make friends with guests who have similar interests. There were many different areas on the ship at any given time, with live music to appeal to the different passengers. All talented and excellent. I just booked my next back to back cruises on the Constellation with Celebrity and I can't wait!!!! . Read Less
4 Helpful Votes
Sail Date: December 2018
We made a late decision to take this cruise after finding it was available at very attractive rates, and booked an Aqua class cabin mid-ship. Aside from cost, we were intrigued by the itinerary -- Buenos Aires to Cape Horn and back, with a ... Read More
We made a late decision to take this cruise after finding it was available at very attractive rates, and booked an Aqua class cabin mid-ship. Aside from cost, we were intrigued by the itinerary -- Buenos Aires to Cape Horn and back, with a variety of ports in Argentina, Uruguay and Chile, plus a number of at-sea days for relaxation. We've cruised Celebrity several times before, and appreciate their adult approach and generally fine food. For the most part we enjoyed this two-week vacation, although a few things went awry, starting with ... Embarkation. Perhaps the port folks in BA weren't prepared for a ship the size of Eclipse (this is the first time X has sent one this big to South America). Whatever. Things went OK until we reached the final room before boarding the ship, where staff gamely tried to herd passengers into rows of seats so we could board in an orderly fashion. The crowd of impatient passengers rebelled, rushed forward and ignored the staff. Chaos. Our cabin was fine, plenty of room, great steward (Jamie) who met all our needs. Afternoon canapés were just OK. We rarely ate them. We found the food in general to be not up to the standards we remember from previous cruises. We had a few meals in the Aqua class dining room (I forget the name) but often opted for dinners in the main dining room, depending on the menu for the day, or even the buffet in the Oceanview Cafe. Some entrees were very good, others just OK. We could always find something good to eat in the cafe -- breakfast, lunch or dinner. Healthy meals in the little cafe in the Solarium were also good. And our dinner the first night in Murano was superb. We didn't try the other specialty (fee) restaurants. Productions shows in the theater were entertaining but the other artists were just so-so. We didn't really listen much to the various bands/combos/soloists other than the string duet. The Christmas music piped through the ship's PA system got old really fast. Guest lecturer Mickey Live was a treat -- entertaining and informative. We generally avoided much of the other on-board activities. I guess some people like art auctions, bingo, the casino, dance lessons and such. We were glad to be near the library. Service in general was very good. Not obtrusive, always there. Ports were always interesting, although we were mostly fending for ourselves or on private tours. Tendering at Punta del Este was a hassle, better later. The ports, sights and day cruising at Tierra del Fuego were outstanding although the weather was a bit rough at times. We saw lots of unusual wildlife -- penguins, sea lions, whales, albatrosses and other exotic birds. A last-day excursion with Celebrity was worth the expense. We toured Buenos Aires by bus, stopped at the colorful La Boca neighborhood, visited an estancia (ranch) where we were wined, dined and entertained before being bused to the airport for our late flight home. Despite a few glitches this was a most memorable trip, a bucket-list cruise. Read Less
4 Helpful Votes
Sail Date: December 2018
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think ... Read More
In almost 40 years of cruising, this was a unique cruise experience which I can't really explain but I will try.. The travel terminal in Buenos Aires was not set up for a cruise ship and the number of passengers boarding... I think the word chaotic would best describe it well. Probably not Celebrity's fault, but really, couldn't they have done their homework and foreseen this a year ago? Shore excursions were overall good but way over-priced. Time spent cruising around Cape Horn and in the Sea of Magellan was very interesting and well done. Disembarkation was,well, better organized. Two rays of hope shone through the entire trip: the waiters and the room steward. These men were professional and very caring, always pleasant and attentive. Kudos to them. Let's talk food: it was not bad, nor was it great except for the pastries which were exceptional. Since we were in Argentina, I would have expected great beef. It was average to poor. Reason? All of the meat came from Miami in a cargo container instead of local purchase. Really, Celebrity, I expected much much better. You need new buyers. Entertainment was less than expected: two production numbers "Amade" and "Rock" were the biggest waste of talent which I have ever seen. Neither production had a theme and really missed relating to the audience. Okay, they were awful and sophomoric. All in all, just not as good a cruise as we have experienced on other cruise lines, and a heck of a lot more expensive.We will not be coming back for more. Read Less
1 Helpful Vote
Sail Date: December 2018
Let's talk about what's good about the ship - outstanding internet, no drop outs & fastest we've experienced at sea. The elevators, fast although there are only two banks. You wont wait long for one. Staff, the crew ... Read More
Let's talk about what's good about the ship - outstanding internet, no drop outs & fastest we've experienced at sea. The elevators, fast although there are only two banks. You wont wait long for one. Staff, the crew works extra hard to make you happy. Entertainment, decent overall with some shows outstanding. This is a big ship yet doesn't feel that way and all is pleasing to the eye. We were disappointed by the following: facial clothes were paper thin. Choice of selections in the dining room limited. We and others felt this was to drive passengers to the specialty restaurants. The food was good and the service excellent. The Buffet - boring after several days of the same dinner food. How does a ship run out of cream cheese for bkfst? If you want cookies you must ASK for them at the ice cream area or at a coffee bar several decks below. Only once were they put out in the dessert station on a two week cruise. The climate control in our cabin didnt work & the tv broke twice. Maintanance was called and had to fix them. Noise from the cabin above was obtrusive. Embarkcation was a disaster. we were not handed a sea passport card at check in and had to wait by the gangway for over 30 minutes for one to be delivered to us and two dozen others. It's been several years since we've sailed with Celebrity & my wife said it will be the last time. She was disappointed overall with quality cutbacks. We've been on at least 30 cruises & had better food believe it or not with our last Royal Caribbean a year ago September. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates N/A 0.0

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