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4 Helpful Votes
Sail Date: June 2019
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other ... Read More
Alaska was on our bucket list and our 5th Celebrity Cruise. Very scenic and the weather was not too cold for June 2-9, 2019. Some rain but overall the weather was great. Being from Canada the coastline is similar to Ontario lakes other than the massive mountains along the coast. Saw a few whales and whale tails as well as Bald Eagles. One of the disappointing things at the Glacier (no fault of Celebrity) was we could not hear the Glacier movement. Perhaps not everyone knows this but Glaciers make sounds as they move. We had a group of 50+ people down on the helipad singing at the top of their lungs for 10 minutes or so which ruined the experience for everyone else onboard. I have mentioned this to Celebrity via Facebook to inform their guests on future cruises the need for quiet as this is an important part of the Glacier experience. Not sure if we expected more than on previous cruises but the service while good for the most part was not exceptional as it has been on our past 4 cruises with Celebrity. We have been traveling Aqua Class (3rd time now) and the breakfast service was slower than we are used to in Blu and I'm sure they lost my breakfast order one morning as it took more than 30 minutes to arrive. Luckily it was a sea day so did not have to be anywhere. The food in Blue was not up to normal standards either. Had a rib eye that had far too much fat on it and somewhat chewy. Stateroom attendant Made (yes his name) was exceptional. I have a shellfish allergy which Celebrity knew and was on my reservation but still had canapes delivered on the first day that had shrimp in it. We informed Made and we asked for fresh fruit and cheeses to be our daily canapes and he made those arrangements for us. Celebrity should not have delivered the shellfish to begin with. We ate in the Ocean View Cafe one afternoon for lunch and had a Chinese Food Day onboard and I took a couple of scoops of fried rice with chicken (that is what the sign said) and guess what? There were small shrimp in there too! Glad I saw that before I ate it. We stayed in stateroom #1610 which given the location allowed for a larger balcony that other staterooms. Interior was the same as other Aqua Class staterooms we have had. Not sure if we will choose Celebrity on our next cruise or go back to Holland America or something else. Make sure if you have the time post cruise to visit Whistler, BC for a couple of days to top off your trip. It was incredible. Read Less
5 Helpful Votes
Sail Date: May 2019
Everything from the staff made you feel like you were part of the family. I lost my Father while I was on the cruise and the staff were very kind to me. I had one breakfast in the main dining room and a few lunches while we were in ... Read More
Everything from the staff made you feel like you were part of the family. I lost my Father while I was on the cruise and the staff were very kind to me. I had one breakfast in the main dining room and a few lunches while we were in ports and the food was great. Eating in a suite guest private dining room and Michael's Club were a nice touch for suite guests. At anytime you could ask a crew member for advise and they were happy to answer you. Great comedians and other productions were spectacular. There is a lot of perks for suite guests which is the first time I have been a suite guest and hopefully not the last. The ship was very clean, the cabin was great, dining many options to dine at. I travelled with a friend. This was her first cruise and won't be her last. See Celebrity in 2020. Read Less
2 Helpful Votes
Sail Date: May 2019
To see Alaska. Embarkation was sweet as we were Elite members until we got to US Customs who had to cope with 3 ships Celebrity, HAL & Viking (?) all boarding at same time, about 6000 cruisers all up. Debarkation was not much ... Read More
To see Alaska. Embarkation was sweet as we were Elite members until we got to US Customs who had to cope with 3 ships Celebrity, HAL & Viking (?) all boarding at same time, about 6000 cruisers all up. Debarkation was not much better, lucky for us an attendant saw we were struggling & took us to the front of a long que to catch a cab. You could always use a wheelchair & go to the front of the que. Once on board all was well; Everything was great by my standards, the ship is in excellent condition, the decor is 5 stars; entertainment was very good with 2 Production Shows, a Mozart remake themed show with aerial gymnasts & a more modern themed show), also Elton John Tribute Show. A comedian was on hand; the music around the ship was great, loved the Argentinian 4 piece Latino combo & their music. Master Captain Michael & fellow officers were always around to say hello & mingle with guests; Enrichment guy Milos provided some interesting talks. Ports were great, especially Hubard, ship stayed there for about 2 hours close to the Glacier; feedback from whale watching guests was positive for whale watching. Dining was very very good by my standards, Eko & Cumic were very attentive to our requests, well done. Cabin Steward Norman was very good, quietly going about his job. Public rooms were kept very clean, always someone cleaning something, attention to detail very good. Read Less
4 Helpful Votes
Sail Date: May 2019
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises ... Read More
This cruise was chosen specifically for the itinerary, sailing 5/9-19. The weather was fabulous, no rain in 10 days. This was my first time in Alaska, however it won’t be the last. We did excursions in every port, booked through Cruises Only, and didn’t have to mess with the masses on big busses. Cruises Only used different companies than Celebrity, so all of our excursions had 15 people or less. It was great, more personalized. Loved every port, nothing in Alaska disappointed. However, Celebrity has gone downhill since I last cruised on the Equinox in 2017. Their personalized high quality service that they pride themselves on is lacking. I read several reviews prior to our trip, and have to agree with most, food was a major disappointment. The only highlight was Tuscan Grille, which served a fine filet. We had “ anytime dining”, never had to wait in Moonlight Sonata, but food is mediocre. I admit I’m a picky eater, but not everyone wants duck, fish, or seafood every night. They do serve salmon, NY strip steak and grilled chicken breast every night. Just feel quality & service have gone downhill. The Oceanview Buffet also has suffered, not from variety, but quality. There are many different ethnic choices, but taste is bland. Same goes foe desserts at the buffet, great presentation, but no taste. Ice cream is a hit though, very good. Entertainment varied , acrobats amazing, but one show centered around Amadeus, was weird and boring. Had a comedian one night that was hilarious, wish he could have performed more. Also had a group that performed Motown songs that were very talented. Loved Alejandro the cruise director, very funny. But having said that, really wish there was more activities on the ship. Felt ship had a “ boring” vibe. Shopping was so-so on board, they want to push watches, however they are way overpriced, as is most of the jewelry. We had a concierge class veranda cabin, love the balcony, our room steward , Taat, kept things neat & clean. Don’t think I would pay for the “ Concierge Class” again, the perks aren’t worth the money. Also, the concierge is available to all passengers. Having sailed Princess, NCL, RCCL, Carnival in the past, don’t feel I will be returning to Celebrity. Again the trip was great, Celebrity charges way too much for what is provided, unfortunately. Read Less
2 Helpful Votes
Sail Date: May 2019
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with ... Read More
Past experience has always brought us back to Celebrity. This time around was a little disappointing. The attempted up-sale to the specialty dining rooms was relentless. It was never this way in the past. I was also disappointed with the bar service. When I asked for a mixed drink with a specific alcohol it was no problem at the bar and it was poured in front of me but when I asked for the same drink from a waiter I received a drink with an obviously inferior alcohol from the back bar. My drinks were not the only substituted alcohols that I heard of on board. Sad to find them cutting corners this way. The new entertainment being produced by Celebrity's production company is great. They do need to review and probably change the guest entertainment sources that fill out the shows for the cruise. Some of the singers were not even sufficient in talent to warrant a "b" stage show in Vegas. I haven't walked out of a show in many years but it happened on this cruise. Read Less
2 Helpful Votes
Sail Date: May 2019
We booked thi s cruise in early may because it was with Celebrity and it offered longer days than the 7 day cruise. This was our 5t celebrity cruise and we had previously sailed on the Eclipse years ago. We saied aqua class. mainly for the ... Read More
We booked thi s cruise in early may because it was with Celebrity and it offered longer days than the 7 day cruise. This was our 5t celebrity cruise and we had previously sailed on the Eclipse years ago. We saied aqua class. mainly for the blu restaurant. It did not disappoint for the staff Nirtalia Hugo and stephen they were great always with a smile and very nice Wish we could say the same for the food. We found a decline in the food. Everything was good but a bit repetitive in the cuisine.I do not eat meat the fish were very similar in taste. My companion though said his meat was very good. The boat is going for a refresh look soon and this will be good. The ship was very clean and well kept but it did show a bit of age. we did not attend many shows but the one we went to were very good . Also Milos the naturalist was very good and entertaining wish we could have seen more of his lectures. One thing we found was lacking was a bit more variety in the music maybe they will add more variety as the summer goes this being their first trip. It was the first time we encounter one staff that was not to par with their customer excellence but you are bound to encounter this once in a while. We will still sai with Celebrity we tried Holland of America, Princess and Norwegian and this is our preferred line Read Less
4 Helpful Votes
Sail Date: May 2019
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, ... Read More
Have cruised with NCL and Holland-America for comparison. ONBOARD NATURALIST: Milos is Excellent. Every lecture he provided was excellent scientifically, with supporting details and entertaining :). Answers questions extremely well, and is one of the most enjoyable people you will meet on a cruise. He is not on every cruise. FOOD: Knew from reviews that Celebrity Eclipse had food quality issues. Dining room (Bluemoon) was good to excellent food quality with rare exception. Service was very good. Main buffet (Oceanview Cafe) was very disappointing. Consistently over cooked and dry meat, but sometimes done well on a few dishes. Cakes: not one was worth eating at the buffet. Everyone I tried (then frankly gave up after about 10 tries over several days) was either extremely bland or just poor flavors. Colorful, but not worth eating. Cafe served creme brulee that was awful. Bluemoon dining creme brule was excellent. Cafe cheese cake was awful. Bluemoon dining cheese cake was excellent. Cafe salad vegetables were often either unripe of going bad. Pizzas are mediocre. Pasta is an embarrassment. Every red or meat pasta sauce was literally SOUP, not sauce, with very weak flavoring. Cafe breads were consistently dry and hard (left out too long). Donuts were worse I've ever tasted -- old and tough. Breakfast food quality was better in the cafe than lunch or dinners, but again, waffles were dry. Pancakes were better. Meats were often dry. Muesli cereal was very good. Stick to Bluemoon dining as much as possible. SERVICE: Consistently very good service with rare exception. Wait times often too long in guest services, but dining and food table service was great, and maid service as well. ENTERTAINMENT: Not Terrible, Not Great. Some better than others, and some by personal preference. Very little to do on the days at sea except Milos' lectures. In Alaska, you can find many tours and excursions other than at the exaggerated priced ones of cruise ships. We rented cars often and made our own way at our own speed to the tours and hikes we desired, Check with each city in advance of your cruise for good public transit options of rentals and local suggestions. Most the rental cars will pick you up or have a location close to the ports. Locals informed us that most of the excursions are really not very good. We enjoyed Bald Eagles in every city on our own. Multiple eagles in most cities flying all around the city to enjoy, often right near the ship. Unless the salmon are running, rare to find bears unless in caged enclosures. MANDATORY GRATUITY: Celebrity, to their credit, allows you to decline the auto gratuity/tips ($14.50 USD per person per day) once onboard and tip your service help directly. Mandatory Gratuity is simply a fraud to hide the true costs of the cruise. Tipping is not a universal practice worldwide, so pay your staff a full honest wage, Celebrity and other Cruise Lines. Then tipping is as it should be as an add-on incentive reward for outstanding service, not for just showing up to work. Read Less
4 Helpful Votes
Sail Date: May 2019
We chose the cruise based on the itinerary, timing and the ship. Pleased with all 3. Dining in the Luminae was exquisite in terms of the food and wine pairings and the service. We did not dine in the main dining room On the two ... Read More
We chose the cruise based on the itinerary, timing and the ship. Pleased with all 3. Dining in the Luminae was exquisite in terms of the food and wine pairings and the service. We did not dine in the main dining room On the two occasions we visited the Ocean View the food and service was excellent and friendly. We only went during port days so crowds were not an issue. The cuisine and service in the Murano were excellent. We did however feel “ rushed” to eat and move on. Not the feeling one expects when enjoying “fine” dining. The service across the ship was excellent. We only attended the guest entertainer’s shows and they were very enjoyable. The main shows were not of interest to us. The band playing in the foyer in the evening was less than enjoyable and made having a quiet pre-dinner glass of champagne in the Cellar less than enjoyable. The jazz trio was quite good. As a rule we don’t take excursions but I can say that I overheard many positive comments from other passengers relative to their experiences. The ports were enjoyable as always and one of the key reasons we chose this cruise, particularly Sitka. Overall a happy ship that we will sail on again. There were a couple of small issues 1) embarkation, disembarkation, 2) shower and 3) noise in the room Regarding the embarkation process, it was without a doubt one of the worst processes we have encountered in years of Celebrity sailings out of Canada Place. Total disorganization featuring multiple circuitous paths including floor changes and poor directions. luggage drop off was not coordinated and to get back to underground parking required leaving the facility, driving around the block and reentering. Disembarkation was better but only 2 porters were on duty and finding their coordinator was not obvious. Having cleared customs ship wide in Victoria made the process much easier. The issue of the shower and the noise are addressed below in the cabin review. In therms of the ratings below, if a topic does not have a rating it is because it is not applicable to us and we can not offer a rating. This is a shortcoming of this survey design, NA should be an option on each field. Read Less
4 Helpful Votes
Sail Date: May 2019
Selected it because it was a ten night with more ports! Sitka, ketchikan, juneau, skagway, icy strait point, victoria and Dawes glacier. Eclipse is a beautiful ship, the entertainment was excellent and of course luminae was great. Michaels ... Read More
Selected it because it was a ten night with more ports! Sitka, ketchikan, juneau, skagway, icy strait point, victoria and Dawes glacier. Eclipse is a beautiful ship, the entertainment was excellent and of course luminae was great. Michaels club on this ship has a small bar and lacked the interaction with the bartenders and other cruisers as compared to solstice and reflection. This particular cruise included longer times in each port which made the experience more relaxing. Alejandro the cruise director was funny and had the cruise packed with top notch entertainment in the theater. Also, the naturalist, Milos was a real treat and full of information about the geography and animals in the area. When we were finished shopping in juneau we stopped in the mini post office and packed everything in a if if fits it ships box. For twenty bucks we avoided the hassles of possibly having over weight luggage on the way home. Read Less
8 Helpful Votes
Sail Date: May 2019
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was ... Read More
We have cruised with Celebrity on five previous occasions and have enjoyed every one, however this particular cruise experience was very dissapointing. The Cruise itinerary and ports visited were good but the on board experience was very disappointing. The biggest problem was food quality and choice. The ocean view cafe and the main restaurant was absolutely appalling. The constant sales push to dine in one of the specialty restaurants was way over the top and became extremely annoying. It seems the constant pushing of the specialty restaurants coincided with the drop in food quality in the free/included restaurants. The gym staff were extremely arrogant and unhelpful. The senior staff and officers were generally invisible but if you did run across them they where arrogant and very aloof. The only redeeming Feature was the junior staff. The wait staff in general were very good, the standouts were the cafe al bacio, ensemble lounge, Sushi on five and the international bar, the best of all was our stateroom attendant in fact he was the best attendant that we have had so far. I have complained to Celebrity but as you would expect there has been no response. The experience was so bad we will not use Celebrity again! Read Less
1 Helpful Vote
Sail Date: May 2019
This was our second cruise on the Eclipse having sailed from Dublin to Norway in May 2018 and were not disappointed. Our cabin was adequate size with a large balcony. Our room was quiet and had easy accessible to activities, pool deck, ... Read More
This was our second cruise on the Eclipse having sailed from Dublin to Norway in May 2018 and were not disappointed. Our cabin was adequate size with a large balcony. Our room was quiet and had easy accessible to activities, pool deck, and restaurants. We love Blu . The food is excellent and seating allowed us to interact with a large number of people. I work out regularly and the area was superb. Open 24 hours (I found myself there one morning at 0430 following time change). The equipment was excellent and always available. The pool area was nearly empty due to it being Alaska in May, but a few brave souls including us frequented the hot tubs and made some great friends. We frequented all of the bar and settled most evenings at the Martini bar. Excellent drinks and entertaining bartenders. Last year we met up with some Irish friends at the third floor bar for dancing each night. Read Less
134 Helpful Votes
Sail Date: May 2019
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a ... Read More
We sailed 10 days to Alaska. We are experienced cruisers and chose Celebrity because it sailed roundtrip out of Vancouver on a date we wanted. We fell for their marketing hype. It was expensive and not worth the cost. We sailed in a Concierge class cabin midship. We bought the classic drink package as a perk. There were some good points which I'll cover first. We did not pay much extra for the concierge class cabin which gives some extras that we thought were worth it. You get an expanded room service breakfast menu which included fresh squeezed orange juice and fruit smoothies. You get foot rests on the balcony which were very good. The afternoon canapes were good but we stopped them after a few days because they sat too long before we could eat them. They would be really good if you have late sitting in the dining room. Nice to have a canape with a pre dinner cocktail. The extra thick bath robes were really good especially on chilly mornings on the balcony. The bottle of bubbly in the room was actual French sparkling wine. It was decent and a nice touch to start the cruise. They no longer put flowers or fresh fruit. No longer give you a canvass tote bag. The Concierge was never around. Cabins were a good size with decent storage for a short cruise. The bathroom was very good with lots of hot water. Very poor is there is no self serve laundry anywhere. Throwing your stuff away and buying new stuff in port is cheaper than using their cleaning service. Staff were very friendly except for one buffet wait staff they brought on in Juneau. Rude and surly. I can't imagine what she will be like after 2 months at sea. Our cabin was really well maintained by a very friendly and helpful steward. He was always around and grreted us by name with a smile. Dining room staff were awesome. Very attentive and willing to correct the problems. We did not get bothered too much by the upselling. Ships officers were nowhere. Crusie director is tiresome after the second day. Very stale jokes. Food quality was mixed. We had some good meals and some very bad ones. Both in the MDR and the buffet. The buffet was mostly bad. Had many dirty plates and cutlery. More than half the items were East Indian and Asian dishes EVERYDAY. I like that food but this was way too much. It gets really boring seeing the same stuff. Some dishes were inedible they were so dry and tough. Maybe leftovers? Pasta stations were bland and watery. Pasta Soup! I was served RAW steak and RAW burger by the grill. Other guests had similar experiences. Some were very angry. We ordered poached eggs one morning in the MDR. They arrived in a bowl of melted butter!. Seriously. They have theme nights in the buffet. On Alaska day the only dish that was even remotely considered Alaskan was fish cakes and they were awful. I assumed they were left over fish from yesterday remade into patties. Not even a piece of salmon. No Alaska cod. No Albacore tuna. Alaska is the salmon capital of the world folks! We ate at Murano one night which was pretty good but too expensive. They offered a crab dinner one night which was an extra $45 plus tip each for a single king crab leg. I guess they have never been to Las Vegas!! The drink package was alright but selection is limited. Had no problem getting drinks or refills. Cappuccinos and Irish coffee in the Cafe were nice but they have to learn to wipe the tables. The mixed fancy cocktails were using premix and had hardly any alcohol. I would not buy the drink package unless it comes free as a perk or is very very cheap. Bottled water is the kind you get 6 for $1. The shopping on board is terrible. Poor quality and prices that are insulting they are so high. I can buy scotch for less in a retail store than their duty free prices. To order a $20 bottle of anything for your cabin is $100 plus tip!! They must believe their customers are stupid. They try to sell a cruise video at the end for $35. We saw a preview and it was stock footage from years ago. The ship was parked in different locations and pier has since been changed. You can get the same for free on youtube. The casino was poorly managed. We repeatedly had a young big loud drunk on our poker table and they did nothing to remove him. The art sales are a joke. Lots of Peter Max works. You should read about the current scandal surrounding Peter Max. The entertainment was awful. Jazzercizing while screech hollering is not entertainmant. Their troupe was not talented! The ships band was awesome. Probably the best we have seen on a cruise ship. Unfortuanately whenever they played around the ship it was jazz or the chacha. UGH! The guset services desk staff are indifferent not friendly at all. They gave use the wrong info several times. Had to get the right answers from other passengers. The main reason we would not cruise again with Celebrity is we feel their pricing system is predatory. It is like a dutch auction / russian roulette game. They hook you in and then start dropping the prices after you have paid. This happens sometimes daily. Our dealings with Alex from customer service in Miami were very poor. He did not honor his word. We felt bullied. Well Celebrity you had a chance to steal us away from Princess but you blew it. I feel you don't care about your passengers. You don't deliver what you advertise. You have not answered my 2 e-mails to you. You should learn the cost of acquisition of new customers and the future sales value of a loyal customer. We are wealthy, retired and active cruisers. Very poor business management. I doubt you read these reviews. My booking was 8608148. Call me if you have the courage. Read Less
8 Helpful Votes
Sail Date: April 2019
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we ... Read More
Review of Celebrity Eclipse We tried out the Eclipse on its ten day journey from Hawaii to Vancouver. We usually cruise on Princess so it was inevitable that we tended to compare the two. The Eclipse is a very elegant ship but we found that some of the venues were a bit sterile feeling, in particular the main dining room and the Quasar lounge. The main dining room is far too crowded, too many tables and strangely uncomfortable tub like chairs. The buffet area however was wonderful, spacious food stations with lots of access room between, definately superior to the Lido area on Princess ships. The main theatre is well laid out and quite comfortable. Our outside cabin was lovely but the bathroom is poorly designed with very limited counter space and strange tiny drawers and cabinets. They do have sliding doors for the shower which is just brilliant. No shower wand which would be preferable. Buffet food was excellent, lots of choices but finding a table was often difficult and line ups for the food were long. We were very disappointed in the dining room fare. Poor choices and variable quality food as well as disorganized service. Princess offers a far better dining experience. We did not use any of the specialty dining rooms even though they were very aggressively promoted. A major negative for us was the coffee. Very poor in the buffet and dining areas and the specialty coffee offered in the Cafe was very overpriced (5$ compared with Princess' $2.75). We purchased Starbucks instant in Honolulu and used that during the cruise. We have yet to see any cruise line that can compare favourably with Princess' International Cafe. Entertainment was very good, perhaps the best we have experienced. The singers and dancers were very talented and gave excellent performances. Shops were nothing special, overpriced and limited selection, however we don't patronize cruise ship shops anymore. Staff were friendly and efficient in most areas. Our cabin steward was wonderful, shout out to Marco! All in all a good, not excellent cruise and Princess will remain our go to cruise line. Read Less
Sail Date: April 2019
We started off the trip a few days early by arriving in Honolulu by arriving on Saturday to board on Monday. The day we arrived the weather pretty great with a little cloud coverage. That afternoon/evening we checked the street fair and ... Read More
We started off the trip a few days early by arriving in Honolulu by arriving on Saturday to board on Monday. The day we arrived the weather pretty great with a little cloud coverage. That afternoon/evening we checked the street fair and Jeff Goldblum and his jazz band. Sunday we did Pearl Harbor (a.m.) and a Luau (p.m.) that evening. Monday we boarded the ship which turned into a two day headache; please note that the boarding process and the Maître D’ rudeness were the only minor gripes I had during the entire trip. The issue with regards to the boarding process was that once we got through the lineup, which was not bad at all, the person who assisted us managed to jumble our seapass cards to the point where my charge account and photo were assigned to my friends card and vice versa. This did take some time to correct even after the assistance of a manager during the checkin process. Upon our arrival to our concierge class cabin, it was apparent that the special requests that were made through Celebrity directly was not passed along to the ship; this includes the request to separate the bed, emptying the mini fridge, sharps disposable container, which is fine as I was able to request these items once on board. During the trip our waitress, assistant waitress, sommelier and cabin attendant were all amazing and provided great service as they always went above and beyond in keeping us happy! We did do one shore excursion which was over Hilo’s volcano which was neat. Disembarkation was relatively easy and quick. All in all, it was a great trip after sorting out annoyances. Read Less
13 Helpful Votes
Sail Date: April 2019
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest ... Read More
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest services, to a problem that may have been partially their fault. Excessive rust on the lower hull, and tender steps that I feel should be kept dry, freshly painted, with weather strips. The beds are not bad, but have seen better days. Some meals in Blu were delicious, some were a blatant drop in quality. The bread became stale halfway though, and may have been baking every other day. Hummus and Cheese spreads got replaced by pureed corn, beets, peas, and carrots. Nearly no vegetables, a garnish of broccoli or asparagus was a rare find. While the dining staff were very professional and worked their all, it was obvious that they were understaffed and rushed. Oceanview Cafe was an even bigger letdown. Too much was lukewarm or tasted off, cuts to ingredients. Gone is the wok, and the sauces for the fresh pasta station are not nearly as good. The last night of our cruise, they introduced mixed frozen vegetables. The interior of the ship was nice, our first time on Solstice Class. I liked the cruise director, Cafe Al Bacio, guest performances from Hawaii, and our lunch in Murano (though our neighbors got under-cooked lobster). I liked the Spa and Persian Garden, though the receptionist was playing head games with passengers over their names. Read Less
2 Helpful Votes
Sail Date: April 2019
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some ... Read More
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some sunshine, and were not interested in organised shore excursions. We got exactly what we paid for. Embarkation at Vancouver took much longer then we expected. Disembarkation at Honolulu was OK. I particularly enjoy Celebrity's English breakfasts and the variety in the buffet at other times, especially the cheese selection in the afternoons. The MDR - and the service there - was excellent, though one or two evenings we couldn't get the early time we preferred. One night in the buffet I complained about the poor quality of a prime rib, as did the passengers at the next table. Qsine was a gimmick and the food not particularly good. The ship's facilities, pools and public areas are excellent throughout. The entertainment in the theatre was excellent, as were the violin/cello couple from Ukraine(?) in one of the bars. I am no fan of Polynesian music but the group from Lahaina were very good. I asked for copies of the daily news summary Celebrity used to have available at the Guest Relations desk from Canada, UK and US. “Sorry sir, we don’t have them any more – gone paperless sir.” So I asked about the distribution of their daily on-board program on paper every day when they could just as easily be distributed to guests on the web or by email or posted on the in-room TV. Answer came there none. Not quite so paperless after all? The “James Bond style” safety video shown at the beginning of the cruise was ineffective and, even worse, insulting to many guests. They told me so because I asked them. Many people were little the wiser when it was all over. Two guests who had cruised in double figures with Celebrity and other lines told me they learned nothing and that it was pathetic compared with Celebrity’s competitors. I suggest that Celebrity change this program immediately, fire the producer responsible and the senior safety officer who approved it. Safety aboard is a serious matter. We are not particularly demanding of our stewards but our steward (Sijas, from India) was very attentive and looked after us very well. The lettering on the staff name/country badges is far too small to be legible by the guests. They are thus quite useless for the purpose intended. Read Less
27 Helpful Votes
Sail Date: April 2019
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never ... Read More
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never sail this line again was my experience with two falls in less than 30 seconds while descending the very wet and slippery stairs down to the tender in front of approximately half a dozen crew members. For the record, I had both hands on the railings, which is why I have pulled muscles and a wrenched back, rather than a cracked skull. At no point did any crew member ask if I had hit my head, did I think that I should get checked out, or even ask my name and cabin number, much less the names and cabin numbers for any of the people that had seen me fall. When I went to make a report to guest services, the woman at the desk was completely indifferent to what had happened, asking "Is that it?" and immediately waving the next guest forward. Quite frankly I found the complete lack of concern for passenger safety to be appalling. Also, my experience with staff at the Persian Garden was, shall we say, interesting. I don't think that I have ever been corrected quite so directly on how to pronounce my own name before. The cabin was nice, although the door opening the opposite direction of every other cruise ship cabin that I have ever been in took some getting used to, and the storage space would have been great for a seven day cruise, but a little tight for a twelve day cruise. Also, the outlet situation was a little tight. Here we are in 2019, and nearly everyone travels with cell phones, laptops and/or tablets, e-readers, cameras, etc., and there are a grand total of two sockets in the entire cabin. Also, nightstands with usable drawers would have been nice. Activities wise, this may be the scantiest collection of sea day activities that I have ever seen. Normally on sea days, the difficulty is in deciding what to do. On this cruise, my e-reader got more of a workout. Read Less
5 Helpful Votes
Sail Date: April 2019
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an ... Read More
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an inside cabin. The stateroom was very large for an inside room. And had contemporary design with a wonderful stateroom attendant, Dragana. We were on deck 7, all the way forward. For two days when crossing the pacific we felt a little seasick, though for the rest of the cruise we did decent. As far as dining goes, we went to the main dining room twice (once for dinner, once for lunch), and the buffet for the rest of the cruise. As far as the buffet, the food was good with a large selection. However, breakfast was almost the same every day, it got a little monotonous. Regarding the main dining room, it as a bit of an experience. The one time we went for lunch the food was very delicious, we looked forward to our next visit to the main dining room. Dinner was where things took a turn. We went to dinner in the main dining room for the first time on the ninth night of the cruise (the 8:30 dining time got in the way of activities and was too late to eat for us). First, our waiter shamed us for not attending dinner service in the main dining room, alright...then, he said "I gave up your table because you didn't attended for so many nights." We felt shamed, though we sat with a wonderful couple. Furthermore, he begged us to give him and the assistant waiter a 10 as "it will lower their salaries." After this fiasco, we did not go back to the main dining room. Entertainment on the Eclipse was phenomenal, the best we've had on a cruise. The production shows blew us away, especially with the acrobatics. All of the guest entertainers were always entertaining, and interacted with the guests. Even the cruise director, Alejandro always entertaining, he was hilarious. There were enrichment activities regarding Hawaii every day, and always were appealing topics. Also, there were trivias every day, sometimes two a day. Great for those who enjoy trivia; most of it is more modern trivia. In our first port, Hilo, we did the most. In our first day in Hilo we booked rental car (of which I highly recommend). We first went to Punalu'u Black Sand beach. It as absolutely wonderful as there was a lot of wildlife and scenic areas. Soon after, we drove to the Papakolea Green Sand beach. To get to the actually beach after parking there were two options, by an hour hike, or by standing in a truckbed going 30+ mph through deep trenches and sharp hills. It was very rough and we sustained a few bruises when holding on to the bars. Though if you're lucky, you will be on of the select four who get to sit inside of the pickup. The fee was 10 dollars per person for both ways. Even so, the journey was worth it. The beach was absolutely stunning. To get down to the beach we had to hike down a very narrow corridor of sharp rocks...not very ideal. With this, we still find this our favorite journey ever. For the second day in Hilo, we took a Celebrity sponsored bus tour that took us to Akaka falls, a macadamia nut farm, and the tropical rainforest zoo. Our favorite was Akaka falls, absolutely gorgeous. The excursions was very worth it, I highly recommend it. Our next port, Kailua Kona was more modern and new compared to Hilo. We did not stray far from the port, we bought souvenirs and hanged around the beach at the port. Kailua Kona was very walkable. We also booked a glassbottom boat reef tour. We saw many fish and even a turtle, which was unexpected by the guides. It was a pretty good excursion. For our final port, Lahaina, we stayed for two days. On the first day, we booked a whale watching excursion. Of which we saw a mother humpback whale and her baby on a couple of occasions. Lahaina was also very wakable. On the second day we browsed around shops and walked pretty far. Overall, this cruise was the best cruise we have had yet. The itinerary, and the overnights. Not to mention the stateroom, ambiance, and overall atmosphere was a pleasure. We plan to sail Celebrity in the future and we strongly encourage you to book a Celebrity cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I ... Read More
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I knew anything. After booking this cruise I began reading reviews here on cruise critic and on Ship Mate to learn what I was in for. Funny there were no reviews or pictures of the cabin 1544 I chose but lots of info on Aqua class. Aqua class turned out to be a great choice for me and my husband. Many reviews from those that were not Aqua class look at this as snobbish or at a way for this cruise line to make extra money. Yes mabe that is the case when comparing this line to other lines that I had no experience with. But for me and comparing it to the Princess cruise ship Star(my only other cruise) I found this to be a great option to have. Choosing this class gave me a great shower. Note I measured and took pictures which I will share. I am a large woman. Comparing the shower on the Star Craibe deck cabin C709 I would chose spending a little more to have this shower available to me. Another perk with Aqua class is the assigned restaurant Blu. I kept reading reviews about clean cuisine and thought it meant diet food, not so. Entrees were an array of meats and seafood with sauces artfully arranged on your plate. When the reviews spoke of intimate dinning it was not enough info that explained what it was like in the Blu. The tables in the Blu were grouped and arranged in several ways. Looking at the plan provided you will see an area near the windows with a row of tables perpendicular to the windows.these were tables not treated as a group but as individual tables for two. The space between was just enough for the waiter to squeeze through while servicing the table. Each perpendicular row was primarily serviced by a group of waiters for your morning and evening meals. The service was outstanding. My husband is a picky eater. He doesn't eat vegetables or any greens. They brought him the menu for the next day so he could choose what he would like that would be customized to his taste. The tables were close enough to have conversations with the couple next to you if you wanted but if you chose to not speak to your neighbors you didn't feel obligated. Now there were large round tables that could seat large groups of people that liked that. I thoroughly enjoyed the option of having our waiters just for us and we could enjoy the guest that would sit next to us that would rotate from time to time depending on what time they arrived. We met so many wonderful people. The room was a great location for attending the shows but not a good location for going to eat at the many restaurants on the ship, which was at the opposite end of the ship. The room was quite never heard any people noise nor any elevator noise. View from the balcony was great. Now what I found could use some improvements is the outlets. The only 110v outlet in this cabin was located desk level. I was told by Celebrity I could not bring an extension cord nor a multi plug adapter without surge protecter aboard the ship. However, spoke with fellow shipmates that have sailed with Celebrity that they brought adapters on board without surge protecter with problems. If you need a extension cord one will be provided. We were provide with two. One was for a C-Pap and the other was for a electric nasal flush. The downside to using extension cords is they were strung across our cabin. This is the only negative I have for this ship. I had the premium non-alcoholic beverage package. At dinner I could order special coffees, teas and other frozen non-alcoholic drinks. I could get bottled water where ever it was available all over the ship. At the Cafe Blanco I could get a large assortment of speciality coffees with the free assortment of pastries. When it came to water from this place. I could get more than one bottle at a time. Funny thing is is across from the Cafe Blanco was the icecream bar was not free. Also when at the shows you could order frozen virgin drinks like pinata colettas, strawberry daiquiris and the like non-alcoholic or bottled water. All and all I had a wonderful experience. Read Less
3 Helpful Votes
Sail Date: April 2019
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of ... Read More
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of pivoting TV’s in your room, a real balcony, shower jets that are actually useful rather than decorative, no cheap pump bottles in the shower for soap and shampoo, never really waiting for an elevator and often finding it empty(exact opposite to Edge), roughly double the number of bars for the same number of passengers (no overcrowding), able to access the Sky Lounge even if not in a suite, fast efficient service everywhere, quiet areas like card rooms and libraries and hideaways, outside bars with actual shade that don’t force you inside after 10 minutes of baking sun, no more hallways of dull grey not to mention furniture that is actually comfortable to sit in. Yes the Eclipse is showing signs of age/wear but a good design it still is. Having just completed 22 days on the Vancouver - Hawaii - Vancouver my biggest complaint is they ran out of many provisions and beverages with 3 days to go on the first leg. In any case I would still choose a Solstice or Millennium class ship over The Edge any day. Hopefully the refurbs will not try to “Edgeify” the older ships but instead just perk them up. If not, a lot of faithful Celebrity cruisers will start investigating other lines rather than automatically returning. Especially with the latest promo of “Kids Sail Free”. (REALLY??) With a host of new Edge class ships on the horizon the future for the existing Celebrity ship lovers is looking iffy. Read Less
8 Helpful Votes
Sail Date: April 2019
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. ... Read More
This was our first time on Celebrity. We choose this cruise because of the itinerary, repositioning cruise up the West Coast. We flew into San Diego and spent a few days there, and then a few days in Vancouver at the end of the cruise. Embarkation and disembarkation were fine/typical. The ship is beautiful, the clientele a little older. We were among the youngest at 54. We loved the suspended tree, library, Team Earth space. I have to mention (as if Celebrity will see this review), for the muster, people are not interested in watching a cheesy video on how to put on a life vest. What should've taken 5 minutes took more like 20 because of the video, which we didn't even watch (we listened, tho) because the video screen for our section was broken. Skip the gimmicks and let us get back to our cruise! The Cruise Director Alejandro and "Super Captain" Leo were outstanding. When we couldn't drop the tenders for transport into Monterey, "Super Captain" Leo got us a spot in San Francisco, so we could spend two nights in San Fran instead of another sea day. We take the stairs a lot and I found the railings were always gummy/sticky, even though I frequently saw someone cleaning them. I tried not to touch them because I knew I'd find a gummy/sticky spot and it grossed me out. We spent the sea days in the Solarium, which we loved, but I never saw a waiter asking us if we wanted a drink or anything. The Sky Lounge on 14 is a beautiful space but we were kicked out one evening because we weren't in the Captain's Club. It's a huge space and hardly anyone was in there, but out we went. The evening entertainment was good except for one night - I can't remember what the show was called but it was supposed to be a Mozart fusion kind of show. We mostly just looked at each other like "What is going on?" Should've been so much better. But for the most part the entertainment was very entertaining. The show on the last night, Elyria, was absolutely beautiful and mesmerizing. The food was good, but there didn't seem to be much variety and I've seen much better presentation on other cruise lines. Note to Celebrity - scrambled eggs aren't supposed to be soupy... Overall we did have a nice cruise but we'll probably go back to another cruise line instead of Celebrity. Read Less
4 Helpful Votes
Sail Date: April 2019
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 ... Read More
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin. Read Less
7 Helpful Votes
Sail Date: April 2019
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in ... Read More
We liked the itinerary and had not visited the West Coast since the 80`s.We got to San Diego a day early and enjoyed the city.Didn`t stop in Monterrey due to the heavy seas and the water was rough up to Seattle.Got two and half days in San Francisco and had a good time.The stop in Astoria Oregon should be eliminated and the extra time spent in Seattle a beautiful city.Victoria was great too.We ended in Vancouver and flew home but should have spent an extra day here. The cabin was great [a little dated] but kept spotless by a very good steward. The food was a letdown in both the Dining Room and the Oceanview cafe but the the service was excellent.I think the Celebrity is trying to force people to the Specialty restaurants or the top of the line cabins with their own restaurants. The captain was very visible and the Cruise Director was also very good. The shows were good. Embarkation was so-so. [we had to walk up a very steep plank] I will cruise Celebrity again for the combination of a good deal and interesting itinerary but being aware that the quality and variety of food has gone down. Read Less
28 Helpful Votes
Sail Date: April 2019
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. ... Read More
Choose this cruise based on previous experiences with Celebrity plus ports. It was a mistake, This was he most disorganized, poorly managed ship I have sailed on. My mistake, don't cruise this far north this early in the year. It was freezing! Also don't cruise out of San Diego, their port facilities are completely inadequate. We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: We wound up eating in the buffet most meals, due to the low quality of the food in the restaurant.In the be buffet: The quality of the food was the poorest on any Celebrity ship I have sailed on. Most of my cruises are on Princess, I used to tell people that one of the main advantages of Celebrity was the quality of the food. I no longer will say that. See the pictures for an example of the poor cuisine available in the buffet. If you are glucose intolerant,. there is a specially marked section for you. If you want no sugar, there may be one or two items, IF YOU ASK, that are NSA. After several complaints, they started labeling the NSA items. Change from breakfast to lunch should be Done an island at a time, not in mass! Use real eggs for omelettes not that stupid liquid. Consistency is awful. Hamburger has too much filler and not enough meat The most appetizing item in the buffet was usually the fresh apples, sad! The management of the ship seemed to go out of their way to ignore the needs of the passengers. As an example, the doors to the Captains Party opened 10 minutes before the schedules time - despite the long line of guests!. Also they go out of their way to get your money. We had one credit card for the cabin, however, the charges were kept track of on a person bases. Therefore, since all the charges were made on my cruise card, I ended up owing money, whereas my wife should a large (non-refundable) credit! They had "Coffee" cards, where for a discount, you could get 10 deluxe coffees. However, they refused to sell or even acknowledge that they existed,until the second day of the cruise. No Luggage concierge service in Vancouver. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.3
Entertainment 4.0 3.9
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.2
Family 4.0 4.2
Shore Excursion 4.0 3.8
Enrichment 4.0 3.8
Service 4.0 4.6
Value For Money 4.0 4.1
Rates N/A 4.2

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