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4 Helpful Votes
Sail Date: February 2019
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are ... Read More
Couldn’t pass up this amazing deal to do an 11-day balcony cruise to 3 countries in South America, including 3 days at Carnival in Rio, for only about $950! The Eclipse was recently remodeled, and the rooms and public spaces are beautiful. We’ve done 45 cruises and Guiseppi, at only 26 years old was probably the best cruise director we’ve ever had. He really was made for this job. The captain was one of the most visible we’ve ever seen, attending many events and chatting with everyone. He gave great reports from the bridge twice a day. The theater shows and live music were of extremely high quality. We loved the dancers 4 singers and Cirque-quality acrobatics. Keep that up and we’ll be back lots of times. We love eating in the main dining room and our two waiters were great. Although the quality of the food is down the past few years, Celebrity still has the best dining room food of the standard cruise lines. We appreciated having lobster in the main dining room, even if only one night. Formal nights are gone, for better or worse. Stateroom attendant was very efficient and charming, though they need to replace those horrible do not disturb signs that always end up on the floor. Having great internet really makes a difference and I was more than happy to pay for it. Apple internet center was nice, but should be staffed more often. Beautiful library but need more travel books. The Captains Club host forgot to call us and never sent us info about special events, so we missed all of them. That needs to be much better organized. Would like to have booked a future cruise, but there never seemed to be anyone available, and when there finally was the promotion offered the first few days was over. A lot of folks complained about this and it was a real lost opportunity for the cruise line. Pool, gym and spa were all in the top 10%. The always seemed to be reducing the the buffet just as it got busy, causing long lines. We found it difficult to get a clean table and almost impossible to get a drink from anyone on the buffet level. Port staff was good, but the port terminals in South America were horrible, usually requiring long bus rides just to get from the ship to the terminal and back. Security staff were great. We loved being at Carnival. If you buy tix at right place, you can get decent seats for $19. Don’t pay $600 to get them from the ship. Unfortunately, Rio during Carnival is a difficult place. Everything is boarded up, including every ATM machine, due to roving wild crowds. Everything is closed and most tours are cancelled. We did find a reasonably priced tour to see Impanema, Copacabana, Christ the Redeemer statue and Sugarloaf Mountain. That and going to carnival added up to one wild day. But one day in Rio would have been enough. We never really felt unsafe, but it’s pretty wild vibe if you are over 30; even the locals don’t take their kids out. Unfortunately, the port at São Paulo is 2 hours each way from the city, too far to be practical for an excursion. But Santos port is a nice little city and trying hard to be fun for tourists. We really enjoyed the Coffee Museum, the Pele Museum and the trolley. Montevideo was fun and we did the free walking tour there. Buzios is the St. Bart’s of Brazil, but at 1/2 the price. Don’t pay for expensive ship excursions. Right at the tender port you can get a ship to take you to all 17 beaches with swim and snorkeling stops at three of them and a free drink for $15-20. Buenos Aires is one of the most beautiful cities I’ve seen. Almost as nice as Paris, but cleaner and literally 1/4 the price. Do any of the free walking tours, which can be found on the internet. Read Less
2 Helpful Votes
Sail Date: February 2019
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had ... Read More
Firstly, we are not cruisers and chose this cruise because we wanted to visit South America for the first time. On immediate embarkation we were met with a fairly hard sell with regard to drink and dining packages. A lot of people had been travelling for 20 + hours and we questioned whether this was really necessary at that time. It just seemed a money making exercise. Surely, it might be better to charge more for the cruise in the first instance. There are no tea and coffee making facilities in the cabin and people were going to the restaurant and returning to their cabin with cups of hot water/tea/coffee. In terms of safety, we couldn't see the logic of this. Our cabin on the Deck 8 was good - plenty of storage and an unrestricted view. Our cabin steward - Jon, was excellent. He couldn't help us enough. Unfortunately, on our last days at sea we both contracted a gastrointestinal illness. We had been ashore on an excursion earlier in the day but had eaten and drank very little indeed - only bottled water. We called the Medical Centre and despite mentioning it in the daily bulletin of Sunday, 3rd March that "a member of the medical staff will be seeing you in your stateroom" we were told that someone would collect us in a wheelchair. I visited the surgery twice and my husband once - I was in isolation for 24 hours and my husband for 48 hours. My experience of the surgery was poor. Admittedly, it was 1.30 am but all the staff really seemed interested in, was me signing a disclaimer having had an injection for repeated sickness. I was just left with little instruction re medication and wheeled back to my cabin. At 1.30 am you cannot remember how many times you have been ill and they seemed to insist on a number. The nurse, Bernadette, the next day was very abrupt and I really felt, I was just too much trouble. The Receptionist on duty at the surgery in the morning, was, however, helpful. Customer Relations were good but they sent a letter to my husband when his isolation was over to say they hoped he was better after suffering from the flu. The Medical Centre certainly needs to improve. A lot of the food is warm at best and some improvement needs to take place. The Ocean View restaurant is more like a canteen and not a good experience in my view. The staff in the main are excellent and very pleasant. We enjoyed the talks by the Captain and we thought the entertainment director was brilliant. The entertainment was good but could be improved. Certainly, the show re the tea cup was lost on a lot of people, including myself. We enjoyed the excursions but the PA system was not working for Christ Redeemer trip and this was a pity. Read Less
1 Helpful Vote
Sail Date: February 2019
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ... Read More
Very disappointing treatment of someone sustaining a serious injury on the ship due to their negligence. Poor medical treatment. Poor follow up from Guest relations until I conveyed my concerns to them that I felt dismissed. My holiday was ruined for myself and my partner and ship's response was more 'out of sight, out of mind'. The ship is beautiful, restaurants are good. The ship certainly has style decoratively and never feels overwhelmingly large or oppressive. Delightful cosy corners and cafes can be discovered everywhere around the ship which is generally well appointed for most things you need. Cellar bar terribly under utlised and such a shame as it's a delightful space. Packages are worthwhile. However we had a luxury drinks package and there was no Evian water available as this wasn't stocked in error at the port therefore we were only supplied with the usual bottled water. In addition every time I asked for grapefruit juice I was given orange on our cabin breakfast order. I was advised there was none? This was untrue, I discovered different food / beverage outlets don't share, possibly due to their accounting and stock management, none the less it is frustrating. General treatment of anyone injured in my experience disgusting, of course this has negatively influenced my entire experience which for me was very sad. I now look forward to surgery to repair my hand having returned home. Shame on Celebrity also for not advising passengers when they have a concierge class cabin in the corridor under the cafe that there is noise and obstructed views from the balcony, including poor maintenance and peeling paint onto it. Of course my cruise was tainted due to the fractures I sustained and a badly bruised bottom, both of which effected and still effect all my activities of daily living. However, I also believe it exposed some huge deficits in their service delivery, professionalism and ability to know how to effectively deal with challenging circumstances. In the words of a guest relations team member "most of the crew are young and inexperienced, they just don't know how to behave" and in the words of the concierge representative "there is a hierarchy on board the ship and you can't just talk to anybody" . Our dining experiences were good, all food and beverage outlets provided great service and friendly, attentive staff. Cabin once we relocated was a good size and well provisioned, cabin steward was excellent, Imade thankyou. I used the gym once prior to my injury and it is well equipped. Theatre shows were average by comparison to other cruise ships we have been on. Around the ship there was as usual plenty of activities available and something for everyone throughout the day, although almost non existent on port days, which if you remained on the ship could be a bit boring, although there is always the spa. I had a couple of treatments in the spa and visited the salon for a barber shave and haircut as due to my injury I couldn't shave and needed all my hair cut off. Both experiences were very good. Rio shore excursions were excellent, the remainder advertised appeared less so. We visited Buzios and Santos also. Shore excursions were well organised however. Cabin breakfast was generally served incorrectly and / or tepid, also around 20 minutes earlier on average than the time booked (because it suited them to do so I suspect based on the volume of orders, not satisfactory though). Laundry service was poor, always came back later than should have and we had to chase this up with cabin steward, also items should have been ironed and were apparently but quality was abismal. In fact we had them all done again at the hotel we booked into post cruise. I wouldn't recommend laundry use. This ship is more crew centric than customer centric, be warned, I wish I had been. Read Less
1 Helpful Vote
Sail Date: February 2019
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and ... Read More
This was our 21st cruise and 5th on Celebrity but first time back on the line in 2 years and first time on a solstice ship in 5 years. Shortly before this cruise we had done several others including our first sailings on Crystal and Seabourn. We have travelled South America and Brazil extensively on land and this was a last minute booking just to enjoy another cruise and reacquaint ourselves with X (which we felt had become a bit expensive for what they provided). We had a week in Buenos Aires before the cruise but mostly hung out in Palermo which continues to be one of the nicer areas of the city. Embarkation was very busy. The cruise line tried to provide set times for passengers but most just arrived at the same time and we were given numbers. No priority. Once our number was called, security and check-in was relatively easy but then immigration was ridiculous with the queuing system one of the worst I have encountered and then a bus ride necessary to get to the ship, we honestly thought they would not finish embarkation in time. Once onboard 2 things were immediately apparent, firstly Celebrity ships still look amazing, secondly cost cutting is in place when we saw that the sparkling wine being used was the same horrible brand that NCL uses - yuck. The ship is lovely with the huge sky high atrium, wide walk ways and stairs, the floor to ceiling glassed sky lounge, lawn, indoor and outdoor pools. We did miss the promenade walking decks of other cruise lines but it was a minor issue. The gym is huge but was still very busy. We had a verandah cabin and I had forgotten how spacious and comfortable they are. The cabin was better than what we had on the luxury Crystal line. The storage is adequate. There is plenty of space to manuevre. The bathroom design is excellent. The balcony was very comfortable with uninterrupted views. The tv had many free movies but we did experience a lot of technical difficulties (4 out of 10 days). Our cabin attendant was nice but refills of bathroom supplies often had to be requested. Cost cutting - towel supplies were limited and often threadbare. Dining-in the past we have always been impressed by Celebrity but we were in shock after our first 2 nights in the mdr. Food quality had slipped a lot but strangely about half way thru the cruise it improved markedly. The dining room was very busy but service was good. The state of the menus was a shambles and disintegrating and clearly had not been replaced in years. We dined at Murano and Le Petit Chef once we were offered 30% discounts, the full cost is ludicrous. Murano was very good quality however we were constantly under the requests to buy lunches or other upselling experiences and asked to give good feedback, this detracted from the evening. Le Petit Chef is a gimmick and not worth the price, I thought it would be more interactive then it is. It felt like you were part of a convention meal. The lobster and steak were decent quality. The room design is cheap. Would not bother a second time. We didn't use the bufffet a lot but it seemed to have plenty of options and is well spaced out. We loved the coffee shop and the health cafe which were great alternatives. Bars and Drinks. This was the greatest disappointment. We had the classic package which has undergone a price increase while simultaneously being severly downgraded in options especially when it comes to after dinner drinks. On top of that bar staff lied about what was included, they also often omitted ingredients from cocktails. I tried to upgrade to the premium package but constantly found that most bars did not stock premium beers and waters. Even worse they regularly substitued using downgraded products, I watched while they regularly poured "classic" wines and spirits when premium requested, when queried they would either tell straight lies or feign error. After talking to the bar management we downgraded back to classic. Even here problems with no mineral water being available. Entertainment- we had 4 production shows, the quality was good without being great. Guest entertainers were average with the exception on the Brazilian piano player. The special samba show poolside in Rio was a real let down with canned music and average performers, I have seen many other shows and this was average. Activities-the activities team were very fun and put on loads of dance classes, trivias and games. The CD was a young italian guy who had loads of energy and great language skills and given the ship passengers were almost half Latinos did a good job. Between the pools, the grass lawn, table tennis, sports court etc we were never bored. We did feel that the vibe on the ship felt different to usual, we met many South American locals who were lovely and really interesting and despite being loads of families everyone was really well behaved. Having said that with a variety of languages it does "feel" a little different. Service-there was plenty of staff and they were definitely working hard but they lacked the friendliness we have associated with previous X cruises. Ports- we had great weather and we enjoyed IhlaBella and Buzios a lot. Santos is average. We have done Rio many times. Overall a nice itinerary for those wanting to relax and sun themselves. If the price were right we would do X again as we love the ship and cabins, there is a great variety of dining venues and bars, love the grass lawn. The drinks service needs to improve and we don't like that X seems to be trying to create a class system on their ships. We are more likely to pay a little more for the luxury when we can find the right deals as much prefer their onboard experience. Read Less
1 Helpful Vote
Sail Date: February 2019
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks ... Read More
The Eclipse Antarctica cruise was great - primarily because of MickeyLive! He engaged everyone in the scenery, terrific talks, great narration and interaction for 14 days! The cruise would have been boring without him. ALL of his talks were standing room only! The ship was fine, Captain Leo was also very engaging and friendly. Celebrity shore excursions are ridiculously over-priced! Do your homework before and book your own online. Here's an example - We booked a Patrick Watts tour to Volunteer Point (Falkland Islands) about a year in advance for $180pp. (Estancia tours is also about the same). The SAME ship tour was OVER $500pp. This destination sells out. Volunteer point is a MUST to see the penguins! If you don't book other ports ahead of time just walk off the ship and grab a tour at the port. Don't waste your money on celebrity excursions. Also, the ship cannot leave without you - the port authority will not allow it. The crew is forced to try to sell speciality dining meals. We actually bought a package of 4 on each of our back to back cruises. QSine was fun, once! We split the other 7 between Morano and Tuscan Grill. I tried to love Tuscan Grill but the food isn't great, at least the service is! Morana was consistently wonderful! We always requested Alin as our server! There's a tall waiter (don't remember his name) and we was somewhat arrogant. Our wine steward Fabrice was amazing! The services of someone like MickeyLive was noticeably missing for Brazil. Such a letdown without him. It was a regular cruise that could have been taken on any ship. Read Less
4 Helpful Votes
Sail Date: February 2019
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with ... Read More
The Eclipse is a very happy ship and it shows. From the lovely staff who are proud of their ship who cannot do enough to help you to the very young Captain Leo whose 10.45 announcements we looked forward to. He is always ended with 'Life is Beautiful' and it certainly is onboard The Eclipse. Spotlessly clean especially our cabin which our steward Alistair looked after immaculately. Entertainment much improved from our other Celebrity cruises and the Cruise Director Guiseppe was great, truly funny and entertaining... Food great as ever - if you cannot afford the speciality restaurants then the Oceanview Cafe has super food and the main dining room very good, especially Cynthia the Maitre D. - she always tried to find us our favourite table. Antarctica and truly amazing and the talks on scenic cruising really helpful and well informed. It was good to have more sea days to really appreciate the ship and to relax. One slight nag is that WIFI is desperately expensive as are the tours....however, we shall always try and go with Celebrity as they seem to get everything right! Read Less
2 Helpful Votes
Sail Date: February 2019
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra ... Read More
We picked this cruise for the itinerary, I've know people who took expedition ships to Antarctica, but that's just out of our budget range. This cruise offered the chance to get really close to Antarctica without spending extra thousands to set foot on the place. It was unforgettable! The weather could not have been better for viewing and photography. Add in icebergs, whales sea lions, seals and penguins, it was the single best day of any cruise we've done in the past 20 years. Add the port calls at Port Stanley in the Falkland Islands, Ushuaia, Porto Madryn and Montevideo and it added up to a great cruise. We were a bit unsure about Eclipse, because she is about 1,000 passengers larger than we'd sailed in the past But, other than the buffet at lunch and the que for tendering at Port Stanley it never felt crowded. In fact, maybe because of her size, it was easier to find a quiet corner for reading, or just watching the sea than on other, smaller, ships. We are frequent cruisers on HAL and just 3 on Celebrity. We gave Celebrity and Eclipse a grade above our HAL experiences in most areas. Food and service were exceptional. In particular we liked the Tuscan Grill. The buffet was also very nice for lunch and breakfast. The one food issue was that we gave up on room service breakfast, which we really like because in 5 tries they never got the order right. The lectures about ports and points of interest were excellent. Public areas are very nice and lots of them. Our one issue with Celebrity vs. HAL is the lack of a self-serve laundry on all Celebrity ships. But, you learn to adjust. Captain Leo and his crew did a great job of giving us the maximum exposure to the scenery and keeping us on time. We seldom interact much with the cruise director-led activities, but those who did were full of praise for Gusippe. As one passenger said of our day skirting Antarctica they would never come back because of the odds of having such a perfect day again were just too steep. But if you want to see Antarctica and all the goes with it, this is a great cruise even if the weather doesn't totally co-operate as it did this time. Read Less
3 Helpful Votes
Sail Date: February 2019
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the ... Read More
We chose the cruise for the Antarctica cruise. It was definitely well worth it. The dining room staff was excellent. The ice cream was excellent. The cruise director Giuseppe was fantastic. Where does he find the energy? Captain Leo was superb. "Life is beautiful !" So, the shops said the cruise lines did not receive their shipment of 'Antarctica' items in time. Since Celebrity only had 2 Antarctica this year, what great planning on the part of their buyers! So, most of the enrichment programs are in the mornings. Many were standing room only. There was no possibility of watching any programs or ship entertainment in our cabins at more convenient times........this really has me puzzled. Not enough rest rooms.......and the ship is large. The cabins had cheaply 'homemade' types of cabinetry in open front night stand and 5 small drawers under the TV. The closet was a nice size. The velcro on curtains in the cabins are so old, tape is necessary to keep them closed. The excursions were outrageous in price. Also, after taking payment, Celebrity changes my tour: the tour will be much shorter and I would not be able to see an advertised waterfall on itinerary. BUT, the price was the same.????? Really? This is beginning to happen on some other cruise lines also...... No self laundry machines on board (I knew this in advance). This was a 14 night cruise and many clothing items should be packed in one suitcase. SO, the charges for laundry on board are insane. Other cruise lines have self laundry on every deck. I believe Celebrity could also do without one cabin on each deck. I thought Celebrity just nickeled and dimed a person to death. For example, I was very disappointed in the teeth whitening $ 199 (discounted to $ 169 + service charge of $ 30. When the 'Mega White' treatment was finished and before showing the color change in the teeth, the person wanted to sell you a 'take home' kit. I researched the product afterwards and the product could not even get a 1 star rating. Amazing sells package deals for less than $ 50.00. The entertainment was basically the cast & crew performing different shows.....each having a similar message. One entertainer, for example, won 2nd place in the Voice? in the UK. WOW. Staff overwhelmed many times. Just little things add up. I doubt I would take another Celebrity cruise. I believe Celebrity needs to hire a more capable & professional administrative staff...... Read Less
1 Helpful Vote
Sail Date: February 2019
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great ... Read More
Choose this cruise specifically to see Antarctica and wildlife. We were not disappointed! Weather was great. Paradise Bay is an amazing place. Started out a little hazy but by noon sun was out and Penguins, Whales and seals galore. Great time in the Falklands at Volunteer Point. Chance to get up close to King Penguins, Gentoo and Magallenic. Celebrity speciality restaurants were great. Buffet was ok but seemed to have enough choices. Captain was amazing sailing so close to icebergs and keeping us in smooth waters. Service was great, will definitely look to sail Celebrity again. I wouldn’t recommend the premium drink package unless you plan to have 7-10 drinks a day. Was nice not to have to worry about most drinks but even with that package there are still some menu drinks that are outside the package. Cruise director was a hoot. Lots of energy. Lastly, our cabin steward was very attentive and went beyond every day. Read Less
1 Helpful Vote
Sail Date: February 2019
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on ... Read More
We chose Celebrity Eclipse for one, the itinerary and two we have sailed with them on a few occasions previous. The itinerary was amazing and one we will not forget, feeling very privalidged to be visiting Antarctica. We have sailed on Eclipse before and love the ship, good main dining room, ocean view cafe if you want to be more casual and speciality restaurants you can pay an extra cover charge for. We don’t normally do this but booked a package this time both Mirano and Tuscan were great both for food and staff quality, but disappointed in the new Petit Chef option, new animation very clever but a very ltd menu and being in a French restaurant was expecting more than a boule of ice cream for dessert, for $55 and won’t get the repeat business of the previous qsine as no other choice. The manager in there told us Celebrity are not bothered about repeat business just want guests to have a one off experience. A few things about the ship were not addressed very well at times and the dress code is a joke, even on Chic nights which is supposed to have taken the place of formal nights guests were entering in the dining room in ripped jeans,jogging pants, trainers, shorts and T shirts, all stated as Not acceptable on these evenings. We find this very off putting as you can be sat at the same table when you yourself have gone to the trouble of showering at least and dress according to supposed celebrity dress code. Standards are falling, and where as we thought of Celebrity five star now think of only four star in our opinion. I left what I thought a serious question to be answered by a food and beverage manager to get to the end of the cruise with no feed back ( very dissatisfied) We’ve got to say most of the staff on the ship were lovely and do a great job on board to make your holiday run smoothly, we will continue to sail with Celebrity but hope their standards don’t slip further. Read Less
Celebrity Eclipse Ratings
Category Editor Member
Cabins 5.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 5.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates N/A 0.0

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