3 Helpful Votes
Sail Date: December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
4 Helpful Votes
Sail Date: January 2018
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and ... Read More
Not 5 star at all. Basically a Manor House on water. Lovely decor but that's about if! Food not upto 5 star quality, drinks are ok but not a very good choice, bar service slow and waiter service hit and miss. Cabins are clean and newly decorated, balconies scruffy though. And now entertainment, awful! No atmosphere at all! Stupid 'Kiss the Fish' 10 min embarrassment for all by pool for crossing the equator (done a day late too), the cabaret room, went in a few times but acts on we're very poor, some young lad telling everyone has life story inbetween tinkling the ivorys, female violinist, female singer, some poor fellows trying to put on only what one can call a Butlind showcase night, a film one night 'Grease'! Man on guitar and a pianist played for about half hour every is and then in lounge bar. There was Fusvo each night until 2pm but just a voiceless man playing same records over and over again every night, people did venture into it as come 10/11pm everything else was closed. Daytime activities were talks, bingo, board & card games. White night party was best night but that was only because it was by the pool and the only thing laid on for everyone to join in with. I did ask why there was no background music anywhere and the captain said the clientele on this cruise didn't want it, but after that within half hour back ground music (quiet, sift, popular musuc) was played and everyone enjoyed it and remarked how it lifted the atmosphere especially around the pool area but within half an hour it was turned off again, never to be heard again. Never saw the entertainment manager at all except on White party night, oh tell a lie, I did, once in the lift then another occasion in the Buffett, he must have been at the GLBT meetings running every day. Something lacking, an atmosphere I believe on this cruise. The ports of call were rubbish too! Docking st what seemed industrial ports, bus trip to shopping malls unless you paid over $100 each to do a sight seeing tour from the cruise. Read Less
5 Helpful Votes
Sail Date: September 2017
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is ... Read More
Previously sailed on Azamara, in spite of last year's 'refurbishment' (all very surface) the ship is dated, cabins small, shower tiny, wait staff brusque, food just okay, not a luxury or sub-luxury experience. This ship is truly not worth the cost, Viking Ocean and Oceana are light years better in every way. Celebrity and Royal Caribbean are better for much less money. Cruise Director was awful, insulted an entire audience in Bilbao, Spain by stating that their language is Catalan, he is ignorant and was barely coherent that night, can't describe what a jerk he made of himself and what a terrible representative he was of Azamara. On-board entertainment was from hunger. Itinerary had to change due to sea conditions, stuck in Bayonne, France for three days, Azamara did nothing to smooth this over, in essence set up shuttle from the industrial berth where the ship was anchored to center of town and gave us train schedules to get to the ports we could not access by sea (Biarritz and St. Jean du Lux). Azamara handled this situation with less class than one would expect from Carnival. Food was mediocre, paying for specialty restaurants on this price level is a crime. Included wines for the most part were undrinkable. I don't like writing negative reviews but anything positive would not be truthful. Don't waste your money on Azamra. Read Less
11 Helpful Votes
Sail Date: May 2017
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the ... Read More
Rip Off - Imagine this is a luxury cruise which charges $29.95/day for Internet Additionally, they charge $30 for the Specialty Restaurant PER PERSON We have been on several luxury and non Luxury cruises and none charged for the specialty restaurants. We would definitely not recommend Azamara Cruise Lines to anyone. The only reason we chose Azamara Cruise Lines is because of the good itinerary which in reality has nothing to do with the cruise ship. They also charge for premium drinks. The term Luxury surely does not apply to these cruise ship or cruise Line. We hope this review helps others considering using Azamara Cruise Lines. The ship was nice and the wait staff were nice but the accomodations were poor. The view from our veranda was obstructed. We would never recommend this Cruise Line to anyone, so please consider our experience when planning your next cruise. There are plenty of other cruise lines which are far better values. Read Less
20 Helpful Votes
Sail Date: December 2016
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that ... Read More
It was my first cruise with Azamara, the first of two cruises booked with them. I didn't enjoy any single part of this cruise and feel "ripped off" as I did the last time we travelled with RCI. There were some points that were good, these being a nice cabin, nice ship, good service, good organisation at ports. Now for the bad points: The day time activities were beyond poor; a few trivia quizzes on sea days and two uninteresting lecturers, one talking about the past history of the ports being visited and one discussing whether China was defensive or aggressive. Certainly not topics that most women onboard would want to attend and not interesting to me. The entertainment by the visiting entertainers was reasonably good but the shows put on by Eric, the ships entertainment director and the ships singers and dancers was poor. I was fed up of seeing and listening to the narcissic Eric at every end and turn and the singers overall were far too loud and the words of unknown songs could not be distinguished. Overall, other than the visiting entertainers, the routines were amateurish. The guitar player was too monotonous and the ships pianist whilst good on the one night he played in the theatre but for the rest of the time was mundane. Few people attended the Living Room after 9:30 pm so dancing was none existent. It seemed to me that most people went to bed early. The ship in the evening was dead. However, what really upset me most was the poor quality of the food. My wife, daughter and daughter in law are all excellent cooks and we all enjoy quality food. My grandson is a trained chef and his chef uncle on the other side of the family has cooked not just for me but for Margaret Thatcher, The Queen, the late King Hussain of Jordan and Sir James Goldsmith. I know what represents good food and this didn't come anywhere near the mark. I don't believe the chefs are chefs, they are poor cooks. Breakfast was OK in the Windows restaurant although there was no Finnan Haddock and no Kippers. Lunchtime on sea days in Discoveries restaurant was uninspiring so most meals were taken in Windows Cafe. This was also disappointing as no meals were enjoyable. it was just food. Individual bowls of tomatoe, cucumber, onion, peppers and chicken served one day were in my opinion used the following day by turning them into a special salad using all of the same components. On several nights there was a theme, Indian, Morrocan and British. I decided to try the British night, my home country. Fish and chips were on the menu but I have to say that there isn't one British fish and chip shop who would offer the meagre portion of fish served by the server. There is more fish in a half a fish finger and the server then asked "Do you want one or two pieces". It was clear to me that the ships budget is limited in cost. Pasta and chicken dishes in Windows cafe and Discoveries restaurant predominate the menus. On the day of the barbecue it was held indoors. I asked why and they said it was the likelihood of rain but it was a sunny day and as we were only a few days into a long cruise it could have been postponed to another day but wasn't. There was not one single barbecue item, not a single sausage. Inferior chicken was offered wrapped in breadcrumbs to disguise the bone and gristle. A poor representation of a real barbecue. On another occasion in the cafe lamb hock was offered but since when has a lamb hock had a knee joint? After a few days of poor food I confronted the two Head waiters but it didn't make any difference. The menu in Discoveries restaurant is basically 75% the same every evening. So called specials make up the rest. Yet on one evening there was two chicken dishes and two broiled New York Steaks so limiting the choice further. One night I had the seafood soup. On the following night I had a different seafood soup but it was the same one as the day before: one prawn, one mussel and some clams. On the last night I had a lamb hock. I don't however believe it was lamb as the bones were far too big for a lamb and more likely to have been mutton. This was not five star food, I have been served better food in a works canteen. There was no sirloin steaks, no rump steaks, no steak Diane, no Tounedos Rossini, no cod loin, no chateaubriand. I have had those on other ships along with first class enrichment lectures and entertainment at less than half the price paid to Azamara. Since when has skirt from the bottom of a cow been served as a steak? The coffee in the Mosaic cafe was poor and several other people commented about this. Finally why do professional cocktail makers use measuring cups when dispensing the components of a cocktail when on Azamara the components are dispensed without regard to using the correct measures? Every drink served varies from the last one. All in all a thoroughly unenjoyable cruise. Whilst on the ship I contacted my travel agent and cancelled the second paid in full future cruise on Azamara. I will never travel with Azamara or RCI ever again. Read Less
48 Helpful Votes
Sail Date: September 2015
Out of 35 previous cruises this was the worst .RCCL should be ashamed . The crew of the Ship tried their hardest but couldn't overcome the fact that this ship was not ready to sail as a luxury cruise . it was just out of drydock and ... Read More
Out of 35 previous cruises this was the worst .RCCL should be ashamed . The crew of the Ship tried their hardest but couldn't overcome the fact that this ship was not ready to sail as a luxury cruise . it was just out of drydock and it wasn't finished . our problem started with the booking . we weren't told about the refurbishment till much later . i was given a specific stateroom and told it was ours for both cruises . However,when i got the air they had changed my room without notifying me and said we would have to change rooms ( packing and unpacking ) tried to rectify several times to no avail . no curtesy .Finally a ship officer got it fixed after boarding . No reason for the stress . E-mail one day earlier said boarding would be 2-4 pm - sailing at 5 . over 600 guests waited 3 hours -the ship wasn't ready on board the disaster ! no towels, no toilet paper no rods in closets the laundry not finished - paint still wet with fumes -windows dirty - pent house suites not finished some rooms with water on floors -painting not finished -hot tubs not working-etc. too many unhappy passengers and the tone of the ship was not joyous- too many guests saying " NEVER AGAIN " complaints everywhere . much more but enough . RCCL , no wonder luxury guests are no longer satisfied . You made a special experience a bad memory and made this cruise a reason to not return for Azamzra Read Less
2 Helpful Votes
Sail Date: March 2015
Before we left port my husband checked the toilet. Not working. He told the attendant. We left port with over half the toilets on the ship inoperative. First they said there were a few, then the whole port side, then the port side and some ... Read More
Before we left port my husband checked the toilet. Not working. He told the attendant. We left port with over half the toilets on the ship inoperative. First they said there were a few, then the whole port side, then the port side and some starboard. They had one toilet in an unoccupied room that everyone on our floor had to use. There were lines, often the prior person inadvertently locked the door on the way out. They were supposed to post an attendant but did not. The toilets were out for 3 days, and then ours worked intermittently and we were instructed not to use much paper. Later when we complained and tried to get a refund from Azamara they told us the toilets were out for only one day, which was a lie, and that we were the only ones that complained, which was also a lie. Next, traveling through the Gulf of Mexico the waves were up to 25 foot. So they left port with inoperative toilets into bad weather and they knew it. Everyone was sick. The boat is small and old, and basically a bathtub. Every wave was felt. And, it could only travel about 17 knots, which is about 20 miles an hour. So we went through 10-25 foot waves through the Gulf at 20 mph with no toilet in our room. The pool, such as it was (another bathtub) was drained due to it being so rough the water was splashing everywhere and making the deck slippery. The food was fair. There were certain drinks that were included, although at first they only had Budweiser beer. We had to wait two days for Becks's beer. They were out. Those were the only two beer choices. By the time we got to Aruba I was really seasick. The captain had been announcing overhead that injections were available in the clinic for a fee. We were walking out to our shore excursions and walking by the clinic when I told my husband let me stop in and see about the seasickness. I am a PHYSICIAN myself. I went in and introduced myself and said I had been ill, and because I said I had some diarrhea the nurse said I couldn't leave. I had to see the doctor. The doctor came out and said you may be the first case of norovirus, I have to quarantine you to your room. I said I am seasick, I've had my gallbladder out and this is normal for me under stress and this rich food. The CDC is very clear on this. He never examined me. He never took a history. He said if we got off the boat in Aruba they would not let us back on. I said what are my options here. He said you can disembark. We went back to our room where we were supposed to stay with intermittently working toilets and diarrhea and oh yea don't use too much paper. Vomiting is also a sign of norovirus and they did not quarantine people for vomiting, they sold them injections. The whole thing was unbelievable. My husband is a retired Delta captain and I am a physician. An aircraft will not leave the ground with inoperative toilets, and that's only for a few hours, not for a 12 day journey. We went back to our room and considered our choices. We had no idea what was next from these unbelievably incompetent people. We packed up and got off the boat and went straight to the airport. I did not have norovirus. I was seasick. We called Azamara and got absolutely no where with them. They said we were the only ones who complained, even though when my husband went down to the client services desk to get our passports there was a woman at the desk screaming at them that she was sick of her toilet not working and demanded another room. They offered us no refund. Read Less
1 Helpful Vote
Sail Date: May 2014
This cruise was billed The Ultimate Monaco Grand Prix Cruise. It is nothing of the sort. As first time cruisers we have nothing to compare the boat with so we assume everything on board was how it should be regarding service, entertainment ... Read More
This cruise was billed The Ultimate Monaco Grand Prix Cruise. It is nothing of the sort. As first time cruisers we have nothing to compare the boat with so we assume everything on board was how it should be regarding service, entertainment and food etc. but we were interested in attending the Monaco grand prix and the organisation around this was shambolic. It had obviously been organised by someone, or someones, who had no experience or knowledge of Grand Prix events. We are lucky to have been to a number of Grand Prix around the world but others on the cruise were going for the first time, many as a lifelong ambition for a special occasion and for a number of these the event was a disappointment. Anyone with the most cursory knowledge of F1 motor racing knows that the qualifying event prior to the race is of great interest to anyone attending the race. Although not expecting to attend the track for qualifying it was clear that no arrangements had been made to screen the event on a big screen TV in any of the public rooms on the boat. After representations from passengers a screening was provided in the Casino bar which proved totally inadequate for the number of people wanting to watch. It was also in German because the boat was not equipped to receive any of the live feeds from English speaking broadcasts. For a cruise marketed as an “Ultimate Grand Prix” event this was pathetic. The other arrangements for the Grand Prix were also shambolic. Whether passengers were able to take food and drink off the boat to the Grand Prix depended on who you asked. We made arrangements but other passengers were told that it was not possible, with one staff member giving the frankly ludicrous advice that it was “illegal”. Those attending the event through the on-board excursion were also subject to problems caused by the sheer inexperience and ignorance of the organisers. We were happy to go to the event independently but those relying on being escorted by the organisers were initially faced with a departure time that would have delivered them to the start of the race but missed all the supporting racing and events that are the build up to the race itself. Again this was only changed following representations from passengers. So this was in no way a “Grand Prix” cruise, merely a marketing ploy designed to add passengers to the itinery that included a day moored off Monte Carlo. If you want a Mediterranean cruise it’s probably fine. If you want a Grand Prix experience these people are bungling amateurs and you will be better off organising it yourself.   Read Less
Sail Date: January 2014
We are seasoned travellers on Azamara and previously had wonderful experiences, however this cruise was the worst so much so that we have cancelled our next cruise with Azamara. The ship has gone down market since introducing all inclusive ... Read More
We are seasoned travellers on Azamara and previously had wonderful experiences, however this cruise was the worst so much so that we have cancelled our next cruise with Azamara. The ship has gone down market since introducing all inclusive policy. The staff couldn't care less as they know they have their tips. Our steward was hopeless and argued constantly with me. The bedding was appauling, it smelt and the pillows were disgusting and it took 6 days to change them!! The wines were the cheapest and no alternative was available so if you don't like Riesling, then 3 nights of the cruise you will have nothing to drink unless as suggested by the somelier you can buy another wine at your own expense on top of the wines you have already paid for. The food in Aqualina was misrepresented on the menu as the whole Lobster was not a Lobster at all but a small funny looking lobster tail. The Dover Sole was not Dover Sole. When we complained the waiters argued with us saying it was. We are from England and after talking to several people on board an american complained and was informed that it was an error and should have been changed on the menu, however this was not done. Our cabin constantly smelt of sewage, Our shower was broken for the first 5 days and in the end the head of housekeeping appeared and changed the controls, however in the meantime I had to go and shower in the spa. The spa did not have any shower caps and this went on for six days until they suddenly found some, so i got soaked every day. I did take the trouble to write to Larry Pimental who passed the buck to some idiot in Guest relations who instead of acknowledging there was a problem just said he had never encountered this before. Not helpful and I think rude. Anycase do not book this if you are looking for 4 or 5 star treatment. If this had been a hotel we would have walked out on the first day Read Less
1 Helpful Vote
Sail Date: April 2013
My husband, twins sons and I took a cruise from India, through the Souez Canal and on to Greece. India has long been a bucket list destination for me and when I saw this itinerary I told my husband "I am going on this. You can come ... Read More
My husband, twins sons and I took a cruise from India, through the Souez Canal and on to Greece. India has long been a bucket list destination for me and when I saw this itinerary I told my husband "I am going on this. You can come too if you want" haha. I had also been very much wanting to try out Azamara -- their casual luxury, personal service schtick was extremely appealing for me. We usually cruise on Celebrity, Princess, or RC but I had long been petitioning to upgrade the budget to a smaller, more intimate environment with less crowding. It was a dreadful experience, one that I will never, ever repeat, and I have spent since then telling everyone what a disappointing, dismal experience Azamara is. Hopefully I can save others from the same terrible experience. I won't detail all the disappointments -- just a few that still stick in my mind, 22 months later. First, embarkation was dreadful -- basically a metal shed (hey, at least not in the sun) and extremely disorganized. After the chaotic checkin we were shuttled by rickety bus to the ship side. I don't mind that the ship is older -- I much enjoy Grand Dame hotels, actually -- but this ship is extremely shabby. The furnishings, the bath fixtures, the dining room, the carpets, the tableware --- everything is faded, chipped, well worn (worn out) and the carpeting smells dirty throughout the ship. The entire ship smells dirty, actually. The public bathrooms smell particularly bad, although this may have just been our trip. Hopefully they aren't usually so "sewer-y" smelling and prone to overflowing. The cabin was very depressing. Our beds were metal cots, literally; they had no bedskirts so it looked like we were sleeping on Army cots. The seating was stained and icky -- I lay towels on top of any surface before sitting on it. When we checked into our suite we found a cache of cigarette butts and ashes next to the bed, which made me wonder if the room had even been at all vacuumed between the lasts guests and us. Both my teenage sons and my husband (and numerous other passengers) got Norovirus the first two days on the cruise. To me that speaks of a dirty ship improperly cleaned between sailings. The dining buffet was, for all intents and purposes, shut down for several days due to Norovirus. In other illness news, a week into the cruise my son and I were served rotten milk in the main dining room. By rotten I mean clotted and thick, chunky, like lumpy yogurt. How the kitchen/wait staff managed to pour not only one glass but two with the milk in that state is beyond me. My son took a huge drink of it without checking first (as only a teenage boy can glug liquids) and immediately began to gag. The wait staff was shooting HIM dirty looks for making a scene when they were the ones who gave him (us) rotten milk. When the clotted milk was shown to the dining room manager he did not apologise, rather just rolled his eyes and walked away. This would be unacceptable in a dive truck stop, much less a dining room in a so-called luxury ship. Turns out that the milk was past-date. I would think they would have checked the inventory more frequently and discard before serving old food, but obviously not. The staff, while mainly trying hard to do their jobs, were clearly unhappy. I had one wait staff tell me he hated his job so much that he was considering suicide (very jolly holiday conversation, that) and I spent the rest of the trip checking in on him and worried for him (In fact I still think of him and hope he lasted through his contract and got to go home with out feeling so trapped he did himself harm). Another server regaled me with a story about how she was so desperate that she tried to cause herself to abort her baby by throwing herself down the stairs while pregnant. Other staff showed the strain by being thoughtless and rude to the passengers. One of my sons visited a particular bar each night for a cup of hot cocoa before bed, mainly because he thought the bartender was interesting. Not so nice--- the bar tender caught me one afternoon and proceeded to tell me that my son ought not drink any more hot cocoa because he is already too fat and doesn't need the sugar, (the boy is 5'10", 165lbs and an athlete-- hardly obese.) Aside from the rotten milk, the food was uniformly pretty bad except the homemade ice cream, which was very good. The specialty restaurants were noting special -- more or less the same quality of food, just had an up charge. I lost 8 lbs on the cruise because I would often skip eating. The dancers were laughably terrible and the guest comic was a very foul mouthed middle-aged woman from NYC who told very crass stories which did not seem to amuse the mainly elderly British crowd (or me, either, and I am far from a prude). The main comedic entertainment was seeing the ridiculous suits the Cruise Director wore each night -- they were so awful and tacky (shiny, gray and greenish snakeskin-patterned high-water, stove pipe legged suit, anyone?) that I feel like he had to be deliberately dressing like that to amuse the guests. One nice thing was the mini-bar drinks being included. Our room steward kept that stocked and it was much appreciated. We did enjoy the ship excursion we took into Abu Dabi that included lunch in a hotel. The food at the hotel was outstanding, and while my family said it was only fantastic compared to the slop on board the ship, I disagree. A couple months later I retuned to Abu Dabi with my husband for an unrelated trip, ate at the same hotel and the food was equally as good. The other nice thing was the one and only nice conversation we had with any ship officers -- they weren't really officers, actually --they were contractors hired to defend us in case we were attacked by pirates. One night we had a cook-out outside on the deck and two of these 20-something young men came over and sat with us and talked to our sons about their jobs, working on the cruise ships, and generally were a delight. Other than seeing the engineering marvel that is the Suez Canal, they were quite the highlight of the trip for my boys. Far, far, FAR more personable than ANY of the ships officers, none of who could be bothered to interact with the passengers. All in all the cruise itself was a total bust and I never, but never will step foot on another Azamara Cruise. Ick. I have repeatedly asked the company to remove me from their mailing list but so far they insist on continuing to send me marketing materials, so I don't think their head office has it together very well, either. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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