1 Helpful Vote
Sail Date: January 2019
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through ... Read More
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through FerTours (hats off to Alex!) in Havana and Cienfuegos and through Out of the Box tours in Santiago (Lisandra did an excellent job). In all three cities we traveled in early 1950's cars and the cost was far lower than the bus tours offered on Journey. Our cabin was drab and it was hard to believe the ship had been renovated. The bed was comfortable and the storage was ample. The bathroom was tiny and the shower had been designed for elves. The food on the ship was always available, but the only good meals we had were in the extra cost restaurants. We ate at Prime C twice and Aqualina (delicious Dover sole) once. The service in Discovery, the main dining room, was very slow and the meats (beef and veal) were beyond tough. We discovered that sticking with fish and seafood gave us the best chance for an edible dinner. The food at the White Night buffet was good, but the crowds made getting near your choices very hard. The brunch that was held once was also good. The service on the ship was excellent. Doug Cameron, a fabulous jazz violinist, entertained twice; we could have seen him every night. We will definitely see him if he ever comes to our town. Our trip was successful because we loved seeing Cuba, but we are still wondering why Azamara is a premium line. Read Less
9 Helpful Votes
Sail Date: November 2018
I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and ... Read More
I am a solo traveler who chose this cruise strictly because of the itinerary, a Cuba-intensive one. My previous cruising experiences have all been with Regent, Crystal, and Silversea. I did not expect the same level of service and amenities I have experienced with Crystal and Silversea, but I did not expect to be met with a stateroom (8025) that was frankly filthy and in need of deep cleaning as well as superficial cleaning. Photos posted show embedded dirt on telephone, remote, Bible, and binoculars. Also photographed are shower walls, melted ice from previous passenger, and 1 of 2 rags I used to wipe up grime before finally complaining. A caution about the stateroom design/construction: the verandah dividers are not opaque, and neighbors on either side can see into your stateroom, at least as far as the area with sofa and desk. To assure privacy, you need to close the drapes or turn off the lights. The AzAmazing Evening was very well done, excellent show in Havana (Lizt Alfonso), well organized transport of 700 passengers to and from show. The day in Labadee was also a pleasant surprise. I spent $175 for a Hilltop bungalow (bungalow #1), and it was money well spent, wonderful way to end a voyage. Bungalows have private beach, private barbecue, and private bar, also a personal butler who provides cooler of snacks and drinks. Floating beach mat also provided. Meals aboard ship were hit and miss. Too many buffets; even in main dining room, there was always a buffet at breakfast and several times at dinner. Ala carte service was available in the main dining room, but the buffet was "encouraged". Food at Prime C (dined there twice) was very good. Food at Aqualina (dined there twice) was worse than main dining room, but I had already paid for a 4-meal package. One meal was so salty it was inedible and had to be sent back to kitchen (by more passengers than myself). I did not have an extra hour to wait for a different entree to be prepared. Bar experience minimal but not impressive. I rarely drink wine or alcohol, but I do know how to make a decent mojito, and since we were traveling around Cuba, I thought I could get one on the ship, but neither the bartender at the pool deck nor at the private bar on Labadee knew how to make one without coaching. They used Rose's lime juice and/or a packaged mojito mix (rather than fresh limes and sugar), and Cuban rum was only available once that I saw, as a bar special for an extra $5. (I did not pay for a drink package.) I couldn't drink either drink. But I had a couple of great, authentic mojitos in Havana at local restaurants. Internet "service" was a joke, even though it cost $20/day. If connection was made, the speed was so slow that graphics in online newspapers, e.g., would not download and a photo could not be sent via email. Would I go again? To Havana, definitely; I loved Cuba and love the Cuban people, but I will fly or take a different cruise line. Read Less
7 Helpful Votes
Sail Date: November 2018
This was our first time on Azamara and we chose it because of the itinerary and because we wanted to try the brand. We are regular cruisers having done it many times on many different ships. Firstly the good bits. Our club continent ... Read More
This was our first time on Azamara and we chose it because of the itinerary and because we wanted to try the brand. We are regular cruisers having done it many times on many different ships. Firstly the good bits. Our club continent suite butler and the other room attendants were excellent. Very efficient, friendly and provided us with moments of great humour. We enjoyed having access to the spa area deck at the front of the ship as it was quieter though people were very guilty of booking loungers and especially the bed and this WASN'T policed at all. The down side was there was no shade other than the one double bed - which was always booked by towels at dawn! I won't say much about the voyage itself or Cuba as a previous reviewer has said most of what I would have said. Cuba is definitely worth a visit but do it by ship as they have no idea about prices and the two tier currency has resulted in way way over-charging for everything - they think tourists are stupid as well as rolling in money. Sadly, hardly anybody bought anything as the prices were simply extortionate which is a pity as we would have been happy to put money into the economy but NOT to be ripped off. If the Cuban government doesn't wake up and realise where they are going wrong tourism will dry up as nobody will go twice or if they do they won't stay there unless it's on a ship. I agree with other reviewers that the entertainment was very poor indeed. We saw only one show that we stayed for and the pianist in the lounge by the casino was entertaining but not sufficient to keep guests happy for a 10 day cruise. Of all the cruises we have been on this was the worst entertainment offering we've experienced. There was no variation in style, too much jazz, and no guest artistes until the last night - when we were all packing. Eric was talented and amusing but that was it!! The Sparkling Trio did not sparkle (though the singer had a good voice) - the keyboard player either looked like he was about to punch someone or lay down and cry. Back to Azamara Journey. I have some dietary needs. I wrote details of these to Azamara several months before we got on board. When we got on board there was a letter saying I would be met by the Restaurant Manager and Executive Chef at a specific time at a specific location. We turned up but they did not. We actually met with someone from the restaurant staff and handed over a further copy of the email I had pre-written to Azamara containing my dietary needs. They mentioned me having to order the previous night for the following day. This is not at all uncommon and I have had to do this on other ships but it DOES NOT work on Azamara. We have taken in excess of 15 cruises in the past 6 years alone. Firstly, other ships ensure you are served by the same servers or at the very least that you are looked after by one individual senior member of staff who ensures that, whatever restaurant you are eating in, you get the menus for the following day and talks through your choices. This only sort of worked c 50% of the time on Azamara and this was because there was NOBODY who took responsibility for it. Additionally, on every other ship the person looking after me has made suggestions for dishes so that what was on the menu could be adjusted or indeed they have made helpful suggestions and ensured that I could have something entirely different that was not on the menu. Azamara isn't even close when it comes to this. Further issues - I was ill several times on this ship due to cross contamination with gluten. The Patio and the Coffee Lounge - both have nothing, or next to nothing, that I could eat so I could not have the same range of choices to eat or even choice of venues to eat. If we got back too late for a main dining area I got nothing!! The buffet ahead of the Azamazing night had a huge range of foods BUT nothing that I could eat. I had to get someone to cook something quickly for me which turned out to be a dry piece of tough meat - THAT IS APPALLING! At the White Night party the only things available to me were lobster, steak and salad - NOTHING ELSE. We spoke to one officer serving at one table and said that it looked like everything had gluten in it and he actually laughed and said yes that's correct. We said it was no laughing matter and walked off. We had to leave the party to go and eat in the restaurant where I had no choices (only one thing suitable for me) because I hadn't had the chance to pre-book. We were invited to the cocktail party for Discovery Plus/Suite guests but AGAIN there was not ONE yes I repeat NOT ONE canape that I could eat. We asked and instead of fetching something for me (that happens on other ships) we just got a "no, we have nothing" response. The so called "Special Brunch" in the Discovery restaurant was a nightmare. Nothing had been labelled properly. I eventually asked to speak with the chef but when he came out his attitude was dreadful. He kicked off by saying "this is all gluten free and you can eat anything". When I asked did that include the muffins in the eggs benedict he said "no, not them" and I then queried whether any of the bread or pastries were gluten free and he again said "no - not these". I pointed out that all of the hot dishes - the chicken, the fish, the beef - all said they contained gluten and he said that was correct. He then turned on his heels and left! You couldn't make this up. The ship's crew knew they had at least 4 gluten free guests on board - I spoke to most of these other guests - but the staff didn't seem to care. I paid the same as other guests and more than many. Indeed we were Discovery Plus Suite Guests but were made to feel like 3rd class guests. I was left a slip of paper in our suite that contained a long list of gluten free options that were supposedly available. I discovered that this was a work of pure fiction. Many of the supposed choices were not available - even when specifically requested - and other comments were simply a lie. "Majority of soups and sauces do not contain gluten" - this is not true as I often had to have my meat, fish or other items served dry and the soup FREQUENTLY had gluten in it. When I asked for a gluten free version, giving a day's notice, it also turned out to be thin and flavourless - apparently many of your staff believe cream contains gluten! Can I please also respectfully suggest that at least one member of senior management actually tries to eat the current gluten free offerings - the bread, the croissant, the pastry, etc. With the exception of the coconut cookies the rest all taste like sawdust. The Aqualina and Prime C were much better than the other eating areas on the ship (both food and service) but had limited menus. The Patio Grill was unwelcoming and of no use as they said they couldn't keep things separate when cooking to ensure it was gluten free. They cater for Vegetarian and Vegan - because that's a trendy lifestyle choice - but not if the food can actually make you ill!! The main restaurant was poor. They are by far and away the worst offerings I have been served at sea for many years. Gluten free food has improved greatly but - it seems - not on Azamara. The above is the main reason why we would not want to sail with these ships again and why we could not in all conscience recommend them to our friends or family. Additional to the above, the drinks packages are crazy. We paid for the Ultimate drinks package because my husband's favourite tipple is Laphroaig whisky and we also like Perrier water and a decent Gin. I like Champagne, Grand Marnier and nice wine but drink very little. The ship had only one bottle of Laphroaig on the whole ship and this was in the sunset bar that wasn't open after dinner. Furthermore bar staff were mostly too busy (or unwilling) to go and get it so my husband had this only twice on the cruise. We feel decidedly cheated. One evening we asked if we could have a dessert wine. We were told that there were none in the package and only one port available. This is DESPITE the fact that all of the dessert wines and most of the ports cost less than the champagne that IS allowed in the package. This is truly nonsensical - and the staff agreed they found it hard to explain to guests. Most ships do a monetary limit which is clearer and more sensible. We asked what would happen if we wanted a glass of wine or other drink that was 1 or 2 dollars over the cost of the champagne or most expensive wine. We were told we would pay the full cost and not just pay the difference as other ships do. I did bring the problems we were having with getting decent gluten free food and our other queries to the attention of senior officers on more than one occasion but nothing changed. Indeed, we got very fed up with having to raise the problems - we were meant to be on holiday after all. Read Less
3 Helpful Votes
Sail Date: September 2018
After taking the Italian peninsula cruise last year on the Azamara Quest,( from Rome to Venice) we were looking forward to another wonderful vacation. Unfortunately we were very disappointed. The ports of call along the Spanish coast ... Read More
After taking the Italian peninsula cruise last year on the Azamara Quest,( from Rome to Venice) we were looking forward to another wonderful vacation. Unfortunately we were very disappointed. The ports of call along the Spanish coast were not interesting and the ports themselves were more commercial than pleasurable with working cranes, ferry boats and warehouses in full view of the ship. The boat docked so far away from the main points of interests that it was a chore to just get to the sights. The main dining room was more often closed than open for lunch and both the food and wine was sub standard. (Evening meals were better, but not the wine selection There was not enough staff to keep things going smoothly. At Cadiz and Gilbraltar there should have been a shuttle to get passengers within walking distance of the major attractions. The cabins looked a bid worn and twice during the cruise there was rattling within the wall that kept us awake. All and all not u[ to our expectations. Read Less
8 Helpful Votes
Sail Date: May 2018
We chose this cruise for the itinerary and it as great. Ephesus was unbelievable and the private excursion was noteworthy. There were several great features and some poor features. The captain was delightful and went out of his way to be ... Read More
We chose this cruise for the itinerary and it as great. Ephesus was unbelievable and the private excursion was noteworthy. There were several great features and some poor features. The captain was delightful and went out of his way to be visible and friendly. The entertainment director is a very talented singer and entertainer and was a lot of fun. The cabin staff were very friendly and efficient. But the food was sub par and I had to return multiple items that I ordered. The food was served cold most of the time and the bread was stale The internet service very expensive and did not work at all. The Windows restaurant is little more than an average cafeteria. The wine served in the basic package is very low quality, maybe $6 a bottle. The stateroom was tiny and the bathroom smaller than a closet. I will not be back on Azamara. Read Less
10 Helpful Votes
Sail Date: April 2018
After 7 previous cruise with Azamara this cruise was the straw that broke the camels back. The crew again were the highlight of the cruise. The entertainment was terrible or worse the on board lectures where boring how much do you need ... Read More
After 7 previous cruise with Azamara this cruise was the straw that broke the camels back. The crew again were the highlight of the cruise. The entertainment was terrible or worse the on board lectures where boring how much do you need to know about Asia. The casino should be closed hardly any one playing. With a death and 4 broken arms and GI during the cruise more like a hospital ship than a cruise liner. No board games due to GI. Crew always wiping down the table and chairs while you were eating. Average age on this cruise 70+ . Highlight every day was the trivia sessions in the living room come on!!. Never saw Eric De Grey the cruise director around the ship during the whole cruise. The menu in Prime C was the same as 2 years ago. The showers in all cabins expect the suites are a joke you need to weigh no more than 60kgs or you will stick to the curtain. I could go on but it would only being back more bad thoughts. Read Less
1 Helpful Vote
Sail Date: January 2018
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. ... Read More
My husband & I & our adult son have just returned from our, carefully researched and happily anticipated cruise around Indonesia. Our son has, well controlled & monitored, Bi Polar Disorder. Our staterooms were comfortable. The food was good quality in both the buffet & main dining room. the 'Brunch was a standout. Service there was very good. We also ate in Prime specialty restaurant & it was excellent. The public spaces were pleasant & cabin attendants very good. All of these aspects validate the value of a cruise. These things, however, pale into insignificance if our priority of emotional well being is not met. The Hotel Manager, on this Azamara Journey, comprehensively failed to give this to us. To facilitate making his job easy, he sacrificed our holiday to maintain the status quo for the ' regular ' Client Base & the staff. The surreal atmosphere, once in board this ship, was one of ' team staff ' & ' team cruiser ' all working together for the elusive Superior Azamara Brand. Our son was involved in an incident of indiscretion one evening for which he apologized & expressed his great regret. After enjoying just 4 beers, he was refused service at the ' pool bar ', ( because he had had too much to drink the afternoon before ) After that , he had made a firm conviction not to drink too much. We were with him & he was happy & not inebriated. Because he was refused service, on this occasion, he became bewildered and with disappointment he kicked a bucket of ice being moved, on the ground, into the back of the bar, unintentionally slightly bruising the leg of the bar staff member who was moving it. No passages were in jeopardy of having their cruise spoiled & staff were not in danger. He was ' Tried & judged ' by the Hotel Manager. Regardless of our resounding reassurance of " no chance of re occurrence ". Heavy handed punishment was inflicted on my son ( accompanied by a strongly implied threat of being evicted from the ship if the punitive conditions were not adhered to. ) I was an after hours manager for 30 years at a large private hospital, dealing with some extremely difficult situations, so I was astounded by the Hotel Managers lack of intelligent empathy that resulted in the discrimination that destroyed our holiday... for all of us....... ( in support of my son, who was summoned to the Managers office, I was forced to miss my highlight excursion to Borobudur, our main reason for going to this part of the world ) So........ take care, & be warned, fellow cruisers, if you choose to sail on the good ship Azamara Journey, never make a single mistake & play your part in the ' team effort ' game.......because you will not be afforded a second chance to redeem yourself........... So disappointing. Read Less
7 Helpful Votes
Sail Date: January 2018
This was my first time on the Azamara. If your 50 to 75 years old (Maybe some 40 plus people??) and love being tempted with copious amounts of food and beverage then you are the target consumer. But you may be disappointed too. I ... Read More
This was my first time on the Azamara. If your 50 to 75 years old (Maybe some 40 plus people??) and love being tempted with copious amounts of food and beverage then you are the target consumer. But you may be disappointed too. I know that some people complain about the limited music tastes available, and, generally, the dubious wine quality and this may well be true, but you can't please them all can you. Particularly on a smaller ship. Given the luxurious things to consume on board (and I am sure you can purchase really good wine if you want to) I find something is missing. Cigars. I don't smoke generally, but, when I spend time on board ships I enjoy a cigar. YOU CAN NOT PURCHASE CIGARS ON BOARD THE AZAMARA SHIPS. I didn't bring any because I was assured you could buy cigars on the "Journey". So for me and, I'm sure, for many others, this precludes the indulgence of an essential item in the luxury department. This is the first ship I have been on where cigars were not available. So what is my assessment of the Azamara Journey? A narrow focus to satisfy well behaved old people. This is what Azamara is about. Younger people, and even many middle aged people, are not catered for very well. But underlying this are more serious problems potentially and those who travel with Azamara should be aware of them before they sign up. I was told by the bar manager that, if those serving behind the bar think that you have drunk too much, even if you have had just one beer, then you can be stopped from having anymore alcohol. This can make quite an impact on your holiday on board where beers are included and you may expect to have more drinks in your day than say four(4) beers but were refused because of a subjective assessment by a staff member. This actually happened to my son on the Azamara "Journey" on our second day at sea. I could see that the barman took a dislike to my son after in incident the day before when my son became inebriated. The upshot was that he was not allowed to drink more then three(3) light beers per day for the remaining days at sea, and only in the company of his parents. My son is thirty four(34). I know there will be those who read this and applaud the zero tolerance decision of the hotel manager on board ship but I know my son had adjusted to the ship and his behaviour and drinking would have been good if he had been given a second chance. There are those who equate mental illness with a potential to be violent and this judgement is discriminatory and wrong. Royal Caribbean should bring these punitive and outmoded views into the 21st century.-But not the Cigar policy, they should acknowledge the value of old fashion rare pleasures. Read Less
16 Helpful Votes
Sail Date: July 2017
This was our 8th cruise with Azamara (both Journey and Quest) dating back to May, 2008 so we are familiar with the ships, many of the crew/staff members and generally know what to expect. Any comments/criticisms are not a reflection on ... Read More
This was our 8th cruise with Azamara (both Journey and Quest) dating back to May, 2008 so we are familiar with the ships, many of the crew/staff members and generally know what to expect. Any comments/criticisms are not a reflection on the many friends who work on the ships that we have been able to get to know and enjoy. They are the sole reason, if any, to consider continuing with Azamara; not the destinations (other cruise lines go to the same places), not the smaller size of the ships (many other cruise lines have similar-sized ships) and certainly not the featured shore excursions which have given us many regrets about our last couple cruises. Any trip can have unexpected problems but it is how they are dealt with (or not) that affects how you feel when you walk away. After our disappointing Australia/New Zealand cruise on the Quest, in 2015-2016, the only reason we booked this Journey cruise was because they offered a chance to see the last day of the British Open golf tournament. Our disappointment in that overall experience and lack of response from cruise staff to complaints (they acknowledged that they had received many complaints from other participants) made us feel like it was a wasted cruise. The event was very expensive and, based on ticket price, Azamara appears to have made a large profit. We arrived after play had started for the day, but even worse, we had to leave early just when Spieth and Kuchar were on the 14th hole and the exciting finish began. We were told "be at the bus on time or we will leave you". Had we been facing a ship departure deadline, it might have been easier to understand but they brought us back two hours before the ship sailed. The shore excursion staff was sympathetic and uncertain why we had to leave before the end of the golf tournament and assured us they would look into the matter and respond in a couple days. That turned into a couple more days and then a week and then they told us on the last day that they couldn't resolve anything (or at east explain why we were forced to leave early) with their Miami office and that we should contact them directly once we returned home. Our overall experience with Azamara shore excursions has been that they are overpriced and often fraught with logistical problems and our Open experience was no different. That department's ineptness continues to be the weak link in the whole Azamara experience. Now, for the rest of the story, the upgrades from the refitting in 2016 improved the cabin we stayed in - more efficient use of floor space, lighter colors for the walls and carpets and more efficient bathroom space. The USB outlet by the bed helps for recharging phones, etc., but there is still no electrical outlet on the bed side. If you need one for a CPAP, etc., remember to bring an extension cord to reach the only outlet on the end of the desk. Access to the balcony is a bit challenging since you have to go around/between the two chairs and a table. Don't lean on the table because it spins (a la lazy Susan) and will flip you. Our biggest complaint was the noise (reason for average rating). We don't hear anything from adjoining rooms but the cleanup staff on deck 9 has a habit of starting early in the morning (often before 6:00 am) and the noise of dragging chairs and tables, deck hoses, etc., carries right into the rooms on deck 8. One thing that did not improve with the refit is the artwork all around the ship. Everyone has different tastes in art but my impression of art is a lot different than that on Azamara and I would prefer something more in line with a sailing/cruising atmosphere. We heard many complaints about the food but found it about average. The menu for the dining room has been changed so that the items available every day are listed along with the daily choices - gives the appearance of more choices but only that. The soups are my favorite and they are all still good. Prime C remains very good but, although the menu has changed again for Aqualina, it is still not what it used to be in the beginning when it had mostly a seafood selection. Both specialty restaurants could use more variety - change menu items mid-cruise for those that want to dine there more often. We used to meet more returning Azamara guests than we do lately - guess they aren't returning. When we first discovered Azamara, we thought it was the only company we would need forever and they encouraged loyalty in returning guests through the Club Voyage but our overall impression is that now they are catering more to newcomers and a collection of special interest groups. It seems like everywhere you go on the ship there are areas closed off for one "Private Function" or another - hardly an "Azamara family" feeling. Not to forget the staff and crew. There are still some really exceptional individuals and they make you feel welcome in every way possible. We look forward to seeing them again each time we cruise. We have noticed, however, that maybe half the staff you pass on the ship acknowledge your presence and say "good morning", etc. The same goes for ship's officers even when they make eye contact and know you are there. We didn't used to be able to go anywhere without everyone offering cheerful greetings. This seems like a small thing but we're not sure what to make of the culture change. Entertainment on the ship remains excellent - particularly for a ship of this size. The Riverdance performance for Azamazing evening event was one of the best ever. The reason for the average rating for embarkation was because of all the computer glitches that hindered passenger boarding. Seems those should be ironed out before people start showing up. Disembarkation went smoothly. This is the first cruise where we have not felt like re-booking another one before we left the ship. Instead of growing together more as "Azamara family members", we sense less of that family atmosphere to draw us back. We have one more trip booked from over a year ago to use up free days and to hope for smoother sailing and then . . . . . Read Less
7 Helpful Votes
Sail Date: March 2017
We were excited to go on the Australian east coast from Sydney to Singapore starting March 22,2017. The trip started ok, the staterooms were ok, nothing special, clean, quite small but ok. The staff, mostly from the Phillipines are ... Read More
We were excited to go on the Australian east coast from Sydney to Singapore starting March 22,2017. The trip started ok, the staterooms were ok, nothing special, clean, quite small but ok. The staff, mostly from the Phillipines are good, polite, they offer good service, some have a great sense of humour which is always fabulous. We were not thrilled with the food outside the specialty restaurants, which you pay 30 per head for, the patio grill had good lunch food, delicious burgers and the living room had good tapas. We only ate in the dining room a few times as the food was either too salty or greasy. But there are other places to go so you have choices. Unfortunately two days in we encountered a cyclone which ended up taking our 18 day-nine port trip to five ports with 12 days at sea. Mother Nature happens and the captain kept us safe but a lot of people travelled a long distance to see Australia and Indonesia and this didn't happen, a few of us got off at the third port wanting to see Australia. Not one person from Azamara offered to help get our bags, call us to chat why we were leaving or offered help with airlines or hotels or anything, our ultimate liquor package was voided before we even left the ship, we felt like black sheep. A staff member had the nerve to say to one of the people leaving, " oh you are from that group leaving" like we had committed a crime for wanting to leave. Today a letter was sent out giving everyone a $200 on board credit to use while on the boat and 10 percent off another cruise. I am sorry but that is ridiculous. We were on Princess a few years ago when 11 days into a 15 day cruise the ship had problems and we had to disembark, Princess flew everyone either home or to the last port of the trip, refunded the whole trip, and paid for everyone's hotel until the end of the set voyage and gave everyone a 2000.00 credit on another voyage. That was over and above expectations but the goodwill they created for the brand paid them back 10 fold. YOu can't buy this type of marketing. Azamara will not see myself or I am sure many of the customers on this cruise again, bad public relations, they should be embarrassed. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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