4 Helpful Votes
Sail Date: November 2016
We chose the Aramara journey because we wanted a luxury holiday to celebrate our 70th birthday and we thought that Azamara would be a luxury trip. The prices are certainly luxury. The first disappointment was the cabin, especially ... Read More
We chose the Aramara journey because we wanted a luxury holiday to celebrate our 70th birthday and we thought that Azamara would be a luxury trip. The prices are certainly luxury. The first disappointment was the cabin, especially the bathroom. My husband couldn't get in the shower and the cabin was very small. As it was a very rough crossing we had to spend a lot of time in the cabin. the engine noise was right outside the our cabin and it was noisy all night and day and prevented us sleeping. I did ask to be moved but was told there was nothing available except the cabin opposite which had the same noise problem. The lack of tea and coffee in the room was inconvenient although you could request this and wait for it to be delivered. As we weren't sleeping this would have helped if it had been in the room. The entertainment was dire. I have never seen such rubbish and we stopped going to any concerts. The entertainments officer Eric was brilliant although his staff left a lot to be desired especially the DJ. The food was faultless although as the trip was very rough a lot of the passengers didn't make it to the dining room. We couldn't use the pool a lot of the time and I think that the ship struggling in the rough weather partly due to its small size. The staff were courteous even when a lot of them were sea sick and we were very impressed with al of them. I would never choose an old ship like this again and it has certainly put me off cruising. What was supposed to be a treat ended up as an ordeal and we were very disappointed. Read Less
14 Helpful Votes
Sail Date: August 2016
Having cruised with Celebrity (regularly) and Royal Caribbean we were curious to see (what we perceived to be) the most luxurious cruise line from the RCL stable was like, and this taster cruise was a good chance to experience it. Sadly it ... Read More
Having cruised with Celebrity (regularly) and Royal Caribbean we were curious to see (what we perceived to be) the most luxurious cruise line from the RCL stable was like, and this taster cruise was a good chance to experience it. Sadly it didn't live up to our expectations. From the shambolic main dining experience to the odd assortment of cabin furniture, we were left unimpressed. The website says that the ships have been 'revitalised', unfortunately apart from very impressive sunbeds there are many areas that appear to have only a cursory touch-up. The cabins are a mis-match of furniture and themes, with the original (shabby) wardrobes sitting alongside a modern chrome chair, two different bedside tables and a coffee table that must have been original. Beware of the shower, it is miniscule with a shower curtain that minimises the space further. We had to ask for the blackened caulking to be repaired. The balcony had no privacy and needed a little tlc. With the ongoing issue of hygiene on cruise ships Azamara need to think about installing doors that do not require a handle - for example to get to and from the hot drink station there is a door which was frequently shut requiring you to sanitise your hands whilst holding your hot drinks. Not sure which demographic Azamara are aiming for with their brand, with dining and entertainment so structured. I appreciate that this cruise line can get you to more ports than larger ships and that this was just a 'taster' but we will not be sailing with Azamara again. Celebrity is a lot more fun, the food is better, hygiene thought out, clearly defined ambience and altogether it has nailed its market. Read Less
11 Helpful Votes
Sail Date: July 2016
Never tried it b4. tauted as a luxery cruise with top amenities. not true. cabin/crew service awful. dining room crew awful, poorly trained wait staff. Shore tours were very expensive with poor guides. very little value for the ... Read More
Never tried it b4. tauted as a luxery cruise with top amenities. not true. cabin/crew service awful. dining room crew awful, poorly trained wait staff. Shore tours were very expensive with poor guides. very little value for the money. over all i would have to say the tours were expensive, sloppily run and poorly organized. as you might tell by now, i doubt that i would ever sail on azamara again !!! Embarkation was awful. left standing in the hot sun for over an hour beore any staff showed up. ground staff had no answers as to what was going on with the check in. seriously they didn't know who their customer were. for the cost i feel their should have been more attention to detail and attention to passengers/customers. They didn't understand or care for that matter that their senior cruise customers have special needs...like inability to stand for long periods of time. Read Less
10 Helpful Votes
Sail Date: April 2016
We were on the Azamara Journey for the transatlantic sailing April 5 to April 20 of this year and overall it was our 11th with Azamara and our 72nd cruise in total. Unfortunately, we were very disappointed and after returning home ... Read More
We were on the Azamara Journey for the transatlantic sailing April 5 to April 20 of this year and overall it was our 11th with Azamara and our 72nd cruise in total. Unfortunately, we were very disappointed and after returning home cancelled 3 future cruises with Azamara. We prefer to dance after dinner, rather than sitting in a show, and unfortunately many evenings for us were tedious and boring. Dancers require good music, variety, and a good surface on which to dance. The Journey fell short on the music and from what we understand from a reliable and official source on board, the Quest will not have a good dance surface, even after being in dry dock. Three nights during the 15 days on board, there was no music at all in the L. R., not even recorded until the DJ appeared at 10:30, and for the other 12 evenings there was only ONE guitarist. Azamara used to have a duo on board, and obviously one guitarist cannot provide the variety that a duo can and did. Is this a "cutback"??? For the last 5 years, Azamara has been our favourite line and as such we recommended the line to literally dozens of others. Sadly, we will not be doing so after our latest experience. We overlooked the myriad of things were not up to par after the makeover since we had expected that not everything would be perfect, but since the corporate office has chosen to ignore those of us who love to dance, we will switch our loyalty and future recommendations back to other ships (competitors) where we know that evenings will be more fun for us. Read Less
20 Helpful Votes
Sail Date: March 2016
First of all, the crew was outstanding and also the entertainment, with the exception of the "amazing evening" which was far below average. The food was good, although on two occasions, when my wife ordered from the menu, she ... Read More
First of all, the crew was outstanding and also the entertainment, with the exception of the "amazing evening" which was far below average. The food was good, although on two occasions, when my wife ordered from the menu, she was told that the item was not available. We did not go on any ship excursions so I cannot comment in this area. They ship itself was well-maintained, the elevators were prompt and there were many restrooms spread around the ship for convenience. I've been on approximately 130 cruises, top to bottom, and I was expecting those "extra touches" that would make Azamara a notch above Celebrity, NCL, etc. Did not find them. To me, it's the little things that make a difference and these were lacking on the Journey. For example, there were no bananas displayed for breakfast or lunch. They were available but you had to ask or go to a special window. The volume on our TV would go no lower than "10" on the volume scale. We play trivia often; but, half of the time, it was in a room too small and passengers had to lug chairs around for the game. I expected after dinner mints. There were none. Dinner service in the main dining room was "hit or miss". On more than one occasion, we waited and waited for our next course. My wife and I enjoy a glass of wine with our meals however the included wine was quite acid. After a day or two, we switched to mixed drinks. We enjoyed trivia and played about twice a day. Half of the time, we could not understand the person conducting the trivia because of language problems. At the end of the cruise, we looked forward to receiving T-shirts, along with about 25 other people. When the T-shirts were brought out, it was announced that only small and medium sizes were available. The larger sizes had been handed out on previous cruises. Not a way to run a ship! Again, these are examples of why Azamara is not "upscale" I'd suggest cruising on a Celebrity ship. A wonderful balance of cost and quality. Read Less
13 Helpful Votes
Sail Date: February 2016
I don't usually write reviews, there are so many good descriptions of cruises and ports I normally don't feel I have a lot to add, but this last cruise was such a disappointment and it was relatively expensive I thought I had to. ... Read More
I don't usually write reviews, there are so many good descriptions of cruises and ports I normally don't feel I have a lot to add, but this last cruise was such a disappointment and it was relatively expensive I thought I had to. Six of us booked an Azamara cruise through the Panama Canal based on an earlier cruise I had taken and therefore recommended we ‘upgrade’ to Azamara. Unfortunately this was the worst cruise ship experience we have had so far with any RCCL ship including a Royal Caribbean branded cruise. The good: The staff was mostly stellar and the smaller ship size does make it easier to get around and the ship is less crowded. The entertainment was quite good on this cruise, Tony the director nearly made up for the other issues.. Unfortunately none of this could really compensate for the negatives. The bad: Starting with embarkation things didn’t look good. We were herded into waiting chairs at arrival and made to move a row up now and again to make it easier for the staff to check us in, unfortunately the wait was very long, when we finally moved to the standing line it got worse, the line seemed to last forever. The computers were not working properly and they left us standing with backaches and tired feet with no explanation or apology. On the ship, things didn’t get much better. Three cruises out of dry dock and the ship still isn’t right. It was very disappointing to see a ‘luxury’ cruise line present a ship in this condition. The Televison and announcement systems did not work. No emergency announcements could be heard in our staterooms, fortunately there was no emergency but even the muster call was not broadcast and we had to leave the doors open to hear the hallway speakers. This seems unsafe as well as inconvenient. The TV function such as room service, repair service, entertainment etc. also did not work - we were not told but you could seem to order room service, it just would never show up. If your plumbing backed up in the middle of the night (as it did) the phone system disconnected when trying to call, the TV repair call system did not work and there were no attendants to alert - we just had to wait hours until the attendants were in the hallways to have it fixed. The room condition was poor, rusty shower, broken headboard, broken reading light, dirty balcony, unpainted door jams etc. The general ship condition was ‘unready’, staff were still painting and completing repairs from a dry dock which ended a month earlier. The laundry was out of service the entire 16 nights, two small bags of laundry were offered as compensation, but this was not enough if you pack lightly expecting to wash during the cruise. It was known in advance, but Azamara did not alert us. As for dining, the food quality is far below our previous cruise, below Celebrity, maybe on par with RC. Aqualina was a disappointment but Prime C was fairly good. The Chef’s table was not at all worth the fuss. The main dining was disappointing too, the staff was working hard, but could not compensate for the ‘hit and miss’ nature of the food quality and mediocre wines. As a group of 6, we always wanted to eat together and the front staff at the dining room nearly always seemed to be at a complete loss as to how to get us a table for six, they were bordering on rude several times. This cannot be a rare request and they should be prepared to accommodate groups (or state clearly that groups are not welcomed there), it really put a damper on dinner each night. One amazing failure was during the Panama crossing, the volume of the running commentary was turned up so high (amazingly loud, we had to yell over it to be heard) that I had muffled hearing for a day even after they begrudgingly turned it off in the dining room. The special ‘white night’ was very poorly organized, there was no room at the BBQ dinner, yet staff was diverted there so the dining room was understaffed and unready. The food was tired and cold and I couldn’t even eat it. The AzAmazing evening event was a disappointment and complete waste of time - the show had little to no connection to Mexican Culture as described, was completely amateurish, physically uncomfortable in kitchen chairs sinking into the sand, and very far away from town in a sandy wash somewhere out in the middle of the desert at night. I have no idea how Azamara went from being just right to being all wrong but something happened and we don’t think we'll be taking another Azamara cruise. It’s too bad as I was really looking forward to this cruise. I speak to a lot of high end clients in my business and had dozens asking me how it went when I returned, I couldn’t recommend Azamara at all after this and I’m sorry for the downturn. For well over double what standard cruises are priced none of us felt it was worth it. Read Less
12 Helpful Votes
Sail Date: February 2016
We have cruised with Azamara before and were very pleased. This time we noticed a significant denigration with the quality of the food offered. There were always items at each meal that were acceptable. If we were cruising on a mass ... Read More
We have cruised with Azamara before and were very pleased. This time we noticed a significant denigration with the quality of the food offered. There were always items at each meal that were acceptable. If we were cruising on a mass volume RCCL ship the food would have been considered good. However, we were on Royal Caribbean's luxury line, Azamara which competes with Oceania. A few examples included watered down orange juice from concentrate, waffles and pancakes pre-made in the Windows Cafe, New York Strip that was thin and tasteless. The "always" available chicken breast was rubbery, like the ones at the supermarket that have up to 10% solution. The frozen yogurt near the pool was excellent. The fish, other than the farm raised Salmon, had fancy names(Red Snapper, Chilean Sea Bass, Florida Grouper), but did not taste or resemble those varieties. We reserved a guaranteed "Oceanview" stateroom. When we opened the door to the cabin for the first time the room was dark like an "inside" cabin. We soon discovered that on the other side of the big picture window was a large lifeboat that completely blocked the ocean view. When I spoke with the customer service desk they offered an upgrade for $1000 more, explaining that some of their oceanview rooms had an obscured view. No part of the pre-booking description from Azamara for an Oceanview cabin warned that we might receive a room with an obscured view. Eric the cruise director was excellent. The bar staff was excellent. The ship should have spent a lot more time in dry dock. Even weeks after the refurbishment there was missing trim in the cabins and glued fascia panels falling off the desks in the cabin. The new mattresses were excellent. Next time I want a luxury cruise it will be on Oceania or Viking Ocean. Azamara's per diems are eqivalent to those lines but well below the other's quality. Read Less
13 Helpful Votes
Sail Date: February 2016
The second cruise after the dry dock, and they were still working on the ship! No washers or dryers, painting the baseboards, areas on deck partitioned off with plastic, food not that well presented or tasty. The crew was not familiar with ... Read More
The second cruise after the dry dock, and they were still working on the ship! No washers or dryers, painting the baseboards, areas on deck partitioned off with plastic, food not that well presented or tasty. The crew was not familiar with the ship, and we were all awakened by the PA system in the middle of the night with a 'medical emergency'. That doesn't instill confidence for the passengers, if they can't even figure out the PA system. Mostly, we could not hear any announcements in our cabin. The people hosting trivia didn't seem to want to even be there. I would have loved to teach them English as a Second Language. The rules for trivia changed from one person to the next. And after spending hours playing Trivia, the 'prizes' were awful. No t-shirts in size large! None to buy in the onboard boutique, either. The land tours were poorly described and of course, overpriced. The attitude of the Discoveries Land Tour personnel was poor, as was that of the guest relations desk. The refit of the ship was hodge-podge, with the rooms a mishmash of old and new. The uncomfortable chairs in the Cabaret Lounge were left unchanged, while the chairs in the main dining room were impossible to move without assistance. Cabin service was inconsistent. It was as if this crew had never sailed before. The carpeting is awful, and very smelly. The updated decor of the ship ruined the soul of this once great vessel. It took a long time to get our luggage at embarkation. There were no maps of the ports visited, and Quipos and Golfito were a true waste of time. More time should have been spent in Panama City, allowing us to see more. It was only possible to go on one tour. And while it was wonderful to see Eric again, he only did one show on the evenings he performed, at 9:30 pm. The guest speakers were wonderful, but it was uncomfortable sitting in those old chairs. It was a most disappointing cruise, and we would think twice about sailing with Azamara again. They didn't think through the remodel well enough, and forgot who their target market was. You can't use magnets on the newly wallpapered walls, and there are no hooks on which to hang items on. Lots of little things that added up to a very disappointing experience. Read Less
3 Helpful Votes
Sail Date: January 2016
We just returned from an 11 day cruise on the Azamara Journey. The ship had come out of dry dock prematurely. The company allegedly allowed only 2 weeks to do a complete overhaul. There were weather issues and allegedly supplier problems. ... Read More
We just returned from an 11 day cruise on the Azamara Journey. The ship had come out of dry dock prematurely. The company allegedly allowed only 2 weeks to do a complete overhaul. There were weather issues and allegedly supplier problems. We waited 5 hours at the terminal for " polishing" We finally got to our cabin only to find varnish fumes, wet varnish, no rod in the closet, tv not working and the worst was that the cabin did not resemble the pictures. There was no reading chair. The view was totally obscured by the tenders. The only time you could see out the window was when the tenders were in the water. The crew took care of most of what could be done and were very helpful. I did not know that this ship had just come out of dry dock ( should have, but did not) The crew was great. The meals were good. We did not go to the special restaurants as by the time I thought of it, they were booked. The main dining room was fine. Most of the excursions were good. I would skip island tour of Neves. Virgin Gorda, St John and St Bart's were the best. The ship offered : compensation: in the form of generous discounts on a future cruise. I think a better approach would be to refund money for this one or in the alternative, offer discounts on Celebrity ships. Bridge lessons and games were offered on sea days. Enjoyed them thoroughly. Given the size of the cabin and the drydock issues, this was not a good value. Those waiting at the terminal were divided into 2 camps: first timers and repeaters The repeaters kept saying this was an anomaly. I hope so as the Quest is also scheduled for drydock. Read Less
1 Helpful Vote
Sail Date: November 2015
Maybe my expectations were too high. Having cruised Oceania and Regent as well as many other lines, I was under the impression Azamara was 6 star. Embarkation and disembarkation were efficient and painless The staff were lovely, and ... Read More
Maybe my expectations were too high. Having cruised Oceania and Regent as well as many other lines, I was under the impression Azamara was 6 star. Embarkation and disembarkation were efficient and painless The staff were lovely, and very helpful , trying to sort out problems they didnt have the resources to. The entertainment was very limited, a guitarist, a pianist, the evening shows. What there was was good to excellent, though some evenings there was only one show and the theater could not hold everyone who wanted to be there. The food had very limited choice and was unimaginative (although the menu suggested otherwise!) my Gin Fizz Prawn Cocktail was 3 big prawns on lettuce with the usual sauce. when I asked what was gin fizz about it I was told its very light so you cannot taste it!!!! Just one example. Our room -7008- was so noisy with vibration noise and an unidentifiable banging. often in the middle of the night- 3am i was at reception to complain as i couldnt get through on the phone as reception was busy, i wonder why? They eventually said they couldnt solve the problem and we had the time consuming job of changing cabins. 8030 was quiet.The lighting was so poor in both cabins reading was difficult ,you had to angle your book/device to catch the light. Maybe i need a backlit kindle! We will go back to Oceania for good value and excellent food. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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