8 Helpful Votes
Sail Date: July 2018
We chose this cruise for the ports visited, The Cruise ship for the passenger size and a Balcony Stateroom for watching the world go by. Firstly the ports we visited were all great. some were via tender boat and others berthed close to ... Read More
We chose this cruise for the ports visited, The Cruise ship for the passenger size and a Balcony Stateroom for watching the world go by. Firstly the ports we visited were all great. some were via tender boat and others berthed close to town. On this cruise the embarkation process took such a long time with the ports telling us we would commence boarding at 11:30am when in fact it was 12:30pm. The luggage did not arrive to our room until 4:00pm after multiple attempts I was advised it was still in the port enclosure even though it was dropped off early at 9:00am. This was not a good start to what I was hoping would be a great voyage. disembarkation took no more than 10 minutes and luggage was sitting in bays to pick up straight away at Copenhagen. The room was nice (could have had a fitted sheet on the bottom cover of the bed though) and the balcony was great but the bathroom was so small when you sat on the toilet you would have to remove the toilet roll to save cutting your leg on the metal holder cover. The Shower was so small that if you dropped the soap you would have to get out of the shower to pick it up and worst still there was no shower glass door only a fabric (Plastic) shower screen. This is unheard off in a promoted luxury cruise ship. The food at all the restaurants was good and we mostly ate at the windows café except to use up our OBC's we ate at Aquilinas and Prime C on three occasions. These restaurants I believe should be free or certainly 1 of each per cruise offered complementary to ALL cabin clases instead of $30:00 each or 3 for $70:00. The complimentary white wines were terrible as many were tried but did not taste very nice this should be looked into with the cruise promotions. The entertainment was not first class and it was a hit and miss thing with 2 of the stars brought on board doing fantastic shows and the on board entertainers just average for a promoted luxury cruise ship. The activities on board were well received and numerous. The room service team and on board staff in all areas we very friendly and helpful in every way certainly a big plus for Azamara recruiting here. The captain was also present a lot and very approachable for a chat. The free laundry service was well used by me and a big hit with other passengers too. The shore excursions were well over priced in all ports so we only took one (to use up the OBC's) as you could not do the tour at Olden independently as there is a closed shop set up between the cruise ships Shore departments and the operators from what I was told to do a tour along the lake I am yet to understand why when Azamara would book in bulk for tours that they are not offered cheaper than the local operators. The Locals are always a third or half cheaper for the same tour offered by the cruise line. All in all we had a great cruise to many ports we would normally not have visited and would like to thank Azamara. For a promoted luxury cruise line I would give it a 4 Star at the Max until improvements are made. . Read Less
8 Helpful Votes
Sail Date: June 2018
We cruised the Baltic ports at the end of June on Journey. Previously we had sailed on Quest in Feb 2016, both ships being identical helped in navigating our way around. Both ships have been upgraded since and I was slightly disappointed ... Read More
We cruised the Baltic ports at the end of June on Journey. Previously we had sailed on Quest in Feb 2016, both ships being identical helped in navigating our way around. Both ships have been upgraded since and I was slightly disappointed that the BEIGE look in the cabins dominated, the heavy chairs in the dining room were ridiculously heavy and I needed help in getting closer to the table to eat. The Cabin stewards were wonderful and so helpful especially when i fell ill with sea sickness. My cabin steward brought me three cans of ginger ale and was so concerned about my well being. All crew were polite and willing to help. Food in the dining rooms was good, the speciality restaurants had gone up in price from $30 to $40 per person since we last cruised with Azamara. To be honest they were nothing special and I think the meals in Discoveries were far better. As for the entertainment, well, we didn’t bother as there was nothing to inspire us to go see and from the comments of other passengers we were correct in doing so. Surely, when docked in St Petersburg for three nights local Russian dancers could have been brough on to provide entertainment. The same in Tallin as we were in port until 10am. Cruise tours, no matter which line you travel on are always over priced. We booked a three day tour with Alla tours in St Petersburg which was excellent. So sad to say but, I think the luxury has gone out of Azamara and this worries me because we have a Christmas/NY cruise booked at the end on 2018 Read Less
7 Helpful Votes
Sail Date: April 2018
We choose this cruise based on it's itinerary...Singapore, Myanmar, Sri Lanka, Cochin India, Goa India, Mumbai (Bombay) India & Dubai. There were 7 days "at sea". I have been cruising for over 35 years....53 ... Read More
We choose this cruise based on it's itinerary...Singapore, Myanmar, Sri Lanka, Cochin India, Goa India, Mumbai (Bombay) India & Dubai. There were 7 days "at sea". I have been cruising for over 35 years....53 cruises....on many different cruise lines. In my opinion this cruise had the worst entertainment of any voyage that we have been on. Azamara has made the decision to eliminate all "Production Shows" & eliminate all dancers from the entertainment schedules. They chose "Opera" and "54 Below" for the main entertainment. This was a very bad decision. The majority of cruise passengers hate "Opera". The 10% of the passengers that love opera, were very vocal about how much they loved the performances. Well, the show room was not full and half left the theatre before the performances were over. Changes must be made....especially with cruises having 7 or more days at sea. My wife and I really enjoyed the afternoon enrichment lectures...Dr. Connie and Dr. Kumar did an excellent job. The shore excursions that we booked on board the ship were excellent. The chefs are excellent and they have excellent cooking demonstrations. We really enjoyed the "Brunch Buffets". The "inTouch" WiFi was excellent. In the spa....I recommend purchasing the "Sanctum Terrace" package for $160USD....get access to a private sun deck on the bow of the ship and a private hot tub. We spent much of our "sea Day" time on the "Sanctum Terrace". This ship was built in the year 2000 and is starting to show it's age. The ship is small (700 passengers) and easy to navigate about. The room stewards are amazing. We will give Azamara another chance.....we are booked on "Azamara Pursuit" Nov 30 2019 voyage from Rio to Buenos Aires. I expect improvements with the entertainment, Read Less
6 Helpful Votes
Sail Date: March 2018
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other ... Read More
We booked this back to back a year before whilst on the Journey. Check in at Singapore was the worst we’d experienced in our long cruising history. Once aboard the customary welcome glass of champagne was not offered although other guests were walking around with them. In fairness our balcony cabin was lovely - spotless clean with regular towel/bedding changes. Our biggest disappointment was the very poor inferior entertainment. No singers and dancers but a group of four opera singers who are excellent performers but I felt totally inappropriate for a cruise. Their repertoire was far too ‘high brow’ for a relaxing.cruise holiday. The only outstanding performer was Kim Purling. We’d seen him on another cruise and he is an amazing pianist which put all the other acts to shame. There was a has been singer from Las Vegas, a has been comedienne from Australia and other embarrassing performances. I have never walked out of a show before but couldnt stand to sit through these acts. Cruise director Eric did his best to hold things together with his shows. White night has now passed its sell by date as it is so predictable and not so good without singers and dancers. On the plus side we experienced two brilliant Azamaing Evenings. The crew were as welcoming as ever and the service was good. Food was excellent with steaks being the best at sea!.we won’t be rushing back to Azamara. Read Less
4 Helpful Votes
Sail Date: February 2018
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely ... Read More
Sydney to Auckland, Feb18. First impressions were excellent, the online check in made things an absolute breeze, we were onboard the ship by 1pm, which gave us plenty of time to become familiar with her. The Journey is a lovely well maintained ship, very clean. Our cabin on Deck 4 was located midship starboard side around 5 cabins down from the Starboard Gangway but was extremely quiet the whole time we were onboard even with the gangway being utilised. Our cabin was extremely clean, the en suite was on the small side and if you're a big guy then you have to turn sideways on to the shower to fit your shoulders in. The plastic shower curtain is USELESS would be so much better if they just had a glass door. Our cruise was 14 days, we had plenty of storage space and for the first time on 5 different cruise lines I was able to put my Extra Large Samsonite Hardcase under the bed (big plus). Our Cabin Attendants Louis and Reynaldo met us, fantastic guys, who delivered excellent service with a smile or joke every time we met them. They kept the cabin absolutely immacuate. As for the food, well the Main Dining Room was good, good choices and well cooked etc etc as you'd expect. The Buffet up at Windows Cafe, even though it had a number of speciality nights, we saw time after time, the same deserts, the same pasteries, the same sushi served up lunch and dinner. The Chefs Top Table was a STUNNER brilliant, great food, great wine and great company. Prime C Steakhouse the food was average but it was brilliant in Aqualina, as was the service. Coffee was out and out DISASTER and NOT WORTH DRINKING. Getting served UHT Milk for coffee whilst the ship was visiting two of the BEST Dairy Nations in the world is simply not on. As for the Coffee, the beans must have been roasted badly because the coffee was full of acid, no balance and very little favour. Onboard Entertainment to these Aussies was POOR. 54 may have been great for the Americans onboard but to anyone else it was so so. No Presentations on the history of New Zealand etc etc other than the Shore Excursions was pretty poor. That said we had the only Presenter Dr Michael Fopp do outstanding presentations on the Battle of Britain, Early Female Flyers etc etc. The Public Rooms were all excellent and very very comfortable. The ship only has 690 passengers maximum onboard so it was always possible to get a seat except at 6pm for Dinner at the Discoveries Bar or the Sunset Bar on the stern if the ship was sailing. The Itinerary was wonderful with plenty of time in the various ports we visited. Gave us plenty of time to wander around or take up shore excursions. Picton is just gorgeous whilst Napier with its Art Deco buildings was also a highlight. Milford Sound we arrived with grey skies but the sun rose and the sky cleared to show Milford in all its glory. We met a number of the Officers and Crew, all of whom were very nice and would take the time to have a chat with you. Finally the Onboard TV Entertainment was woeful. Documentaries were over 20 years old in some cases, whilst the movie selection was limited and repeated after a couple of days. The first cruise line to introduce a system like the In Flight Entertainment one finds available onboard a flight with Emirates, Singapore or Qantas Airlines will make a killing. No excuse in this day and age of technology for ships not to have such an entertainment system available to its passengers given ships have more space to carry such systems than aircraft. If the airlines can do it, the cruise industry should be doing it as well. Overall, we enjoyed the cruise because of the itinerary and the ships crews. The things listed above if improved would see the Journey really at the top of its game. Read Less
3 Helpful Votes
Sail Date: February 2018
The itinerary was perfect to explore Tasmania, South New Zealand and North New Zealand. The Journey's crew from officers to room attendants are the very best of any line we have traveled on and are the Journey's #1 asset! ... Read More
The itinerary was perfect to explore Tasmania, South New Zealand and North New Zealand. The Journey's crew from officers to room attendants are the very best of any line we have traveled on and are the Journey's #1 asset! The only problem is the ship's age. At 18 years old the Journey's cabins and "bathrooms" are very very small by new ship standards and detracts from the overall experience. Though refurbished a couple of years ago some finishes and furniture are worn. Unless you can afford a suite the accommodation's are very tight! Shore excursions were generally good except too much time spent in "shopping opportunities" that were not advertised. Were pricey when compared to almost identical excursions available on shore. The Journey orchestra, singers, and dancers put on excellent entertaining shows. Security was a problem for me as I must use to cane. When re-entering the ship for the usual securuty scan, security would demand to take my cane without offering a replacement [as TSA does], while my cane went thru the scanner. Had to tell them if I had to stand with my arms our strectched and no cane I would fall over! That's why I use a cane!! Contacted an uninterested security chief officer to no avail. Happened at every port! Read Less
3 Helpful Votes
Sail Date: January 2018
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was ... Read More
We made the Singapore cruise to Bali last January of this year. It was our 4th cruise on Azamara, and number 12 of all we did. And the experience was not as good as we used to Azamara All protocol, cleaning, food, etc. was fulfilled But it lacked the "extra touch" that showed that the company was really interested in passengers. Entertainment was poor, The average age of the passengers must be 55/60 years. And we did not get the disc jockey to put on music that we could dance (with one exception of one night). The food was healthy but extremely boring in the main dining room. The shore excursions are badly organized. They had a central focus, for example, the Borobudur temple in Java, but in a 10-hour trip, we could only spend 1 hour in that wonderful place, the rest of the time in places that were not worth it. The same happened in the excursion in the north of Bali. In both, they should have provided us all with lunch boxes since the food that was included was full of flies !! (my husband and I take that forecast and end up sharing it with other passengers). Very good idea the special night with the music and culture of Bali. But nobody explained the meaning and symbols of the characters, the story, the gestures. And we lost a chance to understand such a different culture. And what ended up as a signal that the concern for the passengers was superficial was the landing in Benoa. In January Bali as all of Indonesia is in the rainy season. Being later in Bali we learned that torrential rain occurs basically from 18 pm to 10 am. The rest of the time is hot and humid and may drizzle. We had to disembark at 9 am (probably because other passengers would embark later) in the middle of a torrential rain.And something that is clear on the boat for its equipment is when the intense rain ends The ship did not have any protection (upper tarpaulin) on the stairway, they had not foreseen anything on the surface until they reached the port building, etc.etc. We got very wet, so much that I got sick the rest of the trip. Nothing to do with the treatment we had in 2017 at the Azamara Quest where we could see the capital and the officers permanently touring the ship and taking care of even a change of route to make the trip smoother. Nor the other two trips we made earlier in the Quest. When we get off a cruise, in general, we are already thinking about the next one. I do not know if we will do it again in an Azamara. One more point, I wanted to write this in the online survey they sent us (first it is a shame that a company like Azamara use SurveyMonkey program almost free) and also it closed twice and I could not complete it. Something good: the food and those who treated us in El Patio! I hope this serves to improve, especially that a new ship of the line is being launched. Read Less
3 Helpful Votes
Sail Date: October 2017
The Cruise was good, the ship is tired, the staff were great but they were no better than our experiences on Celebrity. In fact we felt the dining room staff on Celebrity were more attentive. The drinks policey did not really fit in with ... Read More
The Cruise was good, the ship is tired, the staff were great but they were no better than our experiences on Celebrity. In fact we felt the dining room staff on Celebrity were more attentive. The drinks policey did not really fit in with us, the wines were flat bottomed and cheap, we upgraded to the ultimate package but still had to pay $$$ for a port, which to me is ridiculous. The included drinks does not include any decent whiskey or gin. The wine glasses are cheap and small which I believe is because they offer free wine. If you upgraded to a wine package you were given proper wine glasses (Riedel) otherwise you needed to ask ??? The rooms were small as was the shower we knew this beforehand however the balcony will probably be a deal breaker for us. They are not private you can clearly see people on the next balcony. Room service was fantastic and you can always get a bed by the pool. Maybe this was because of the cruise, the other cruisers were very friendly, however all this wow the officers are ever present didn't see. My overall view is that I just don't get this Azamara are the best you will ever get. It was a great cruise but we always have a great cruise on Celebrity and didn't really see any difference in our overall enjoyment. Read Less
3 Helpful Votes
Sail Date: August 2017
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a ... Read More
Title says it all. It is nowhere near as good as a Vikings Ocean Cruise. The ship is old has outdated decor (early Renaissance?) which is dark and dreary. The rugs are almost warn out. On the 7th floor starboard the hallway rug has a severe stain running the complete length of it which looks like there had been a sewage overflow on the cabin side of the rug. The intenet package was impossible to use, using Wi-Fi. I could seldom connect to the internet. When I did connect it would literally take many minutes to download material; uploading material was simply impossible. Internet support was very minimal and often unavailable. Had I paid the $239 for unlited service I would have been very angry. The food was good but not very good. The service was excellent though and very prompt. The same dishes were served almost every day with only a few different side dishes. We did eat in Windows,the buffet restaurant most of the time. The first time we ate in the Discovery restaurant it was so noisy that it was hard to have a conversation. We will not sail with Azamara again. That is sad because we had read so many positive reviews. Read Less
7 Helpful Votes
Sail Date: July 2017
We booked this cruise because of the PerryGolf option. I did a lot of reading about Azamara on Cruise Critic beforehand, and perhaps based on its enthusiasts, my expectations were too high. The service was good, but not what I would ... Read More
We booked this cruise because of the PerryGolf option. I did a lot of reading about Azamara on Cruise Critic beforehand, and perhaps based on its enthusiasts, my expectations were too high. The service was good, but not what I would consider outstanding; it was about the same as we received on other lines. We did not experience the extra interaction or friendliness I read about on the Azamara board. Sometimes service in the dining venues was lacking. Service in the Patio was slow. I always requested lemon for my tea and/or water, and only received it about half the time. My water glass was often empty for 5-10 minutes before being refilled. However, after noting the last two deficiencies on our mid-cruise survey, they were corrected. I appreciate that Azamara takes the surveys to heart and works to correct any issues--I was contacted by staff in both food service and housekeeping after completing my survey. Food was average, and again, based on CC posts, I was expecting better. Discoveries had the best meals, and I enjoyed their fresh fruit selection in the mornings. I had nothing at the Patio that I would ever order again. In general, I found the bread and dessert selections below average compared to other cruise lines. I don't eat seafood so sometimes felt my selections in Discoveries and on the White Nights evening were limited. We made a poor choice in our cabin selection in 4005. We could hear the shows in the evening, and because we are "early to bed" people, it was extremely annoying to have noise from above until 10:45 or so. When docking/tendering, noise and vibration started between 6:15 and 6:30 AM and continued for about half an hour. I would not choose a forward cabin again. In-room selection of entertainment like on-demand movies could be much, much better. I appreciated the port representatives that were onboard at each stop--lots of useful information. The smaller ship was great for leaving and returning to the ship on port days. The complimentary laundry was also very nice, although as one would expect, it can get busy. Included drinks were fine for our needs, although my husband would have liked a nice Scotch in the selections. We liked Azamara well enough that we have booked another PerryGolf cruise, but that was also based on the price of a comparable itinerary on other lines. For the upcoming itinerary, Azamara offered a good price. We paid a premium on this cruise and IMO, did not receive good value for the money. Read Less
Azamara Journey Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 5.0 0.0
Entertainment 4.0 0.0
Public Rooms 5.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 5.0 0.0
Value For Money 5.0 0.0
Rates 4.0 0.0

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