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Sail Date: January 2014
We have cruised on several ships over the years, but after experiencing Azamara I'm afraid we are now jaded! Before we stepped onto the gang plank the Captain walked up to us and introduced himself, throughout the cruise he and Russ ... Read More
We have cruised on several ships over the years, but after experiencing Azamara I'm afraid we are now jaded! Before we stepped onto the gang plank the Captain walked up to us and introduced himself, throughout the cruise he and Russ the cruise director would engage you in conversation. After being on board only a couple days we all got a letter in our cabins asking if we had any suggestions as to how they could make our experience better. They wanted to know early on so we would get the benefits of those suggestions, as I said, class act. We have cruised on one of Quests sister ships before and deliberately choose this size ship because we prefer it to the larger ships, it's beautiful.the food, entertainment and port choices were great. We enjoyed the many new friends we made. This is a ship designed for seasoned travelers, I probably wouldn't take my grandchildren on this one. Read Less
Sail Date: April 2011
It was our first cruise with Azamara Quest and the first on a small ship. I was a bit apprehensive as to how it would measure up with the larger shipsI needn't have worried. The decor was like a retro hotel, spotless, and well ... Read More
It was our first cruise with Azamara Quest and the first on a small ship. I was a bit apprehensive as to how it would measure up with the larger shipsI needn't have worried. The decor was like a retro hotel, spotless, and well appointed. The food was very good hot and with plenty of choices, We had the choice to eat at the special restaurants and the food was good there too but the discovery was also very goodService was excellent couldn't do enough for us Cabin was comfortable, nice thick robes and slippers Enjoyed having overnight in the ports gave you more opportunity to explore Entertainment wasn't as good as the big ships ie the Diamond but thats understandableI suggested that they may provide more lectures for days at sea.Would recommend this cruise line? - certainly wouldForgot to say what impressed me no end was the senior staff including the captain was there to shake your hand as you left the ship How good is that!!!! Read Less
Sail Date: November 2010
Azamara Quest review From our outset at the embarkation port, we quickly identified how much more engaged this ship's staff was compared to any other of the numerous upscale cruises we have previously completed. Even though we ... Read More
Azamara Quest review From our outset at the embarkation port, we quickly identified how much more engaged this ship's staff was compared to any other of the numerous upscale cruises we have previously completed. Even though we arrived much too early to go aboard as a result of our very early arrival flight into Athens with nowhere else to go but wait at the port, the Azamara Quest staff were immediately friendly and helpful to us even though they were still occupied with completing that day's disembarkation of the previous cruise's guests. The warmth of the greetings from the directors of both hotel and guest relations, and their welcoming of early arrivals with an assortment of continental breakfast items in the port was impressive when they could have been dismissive until they had completed their tasks of the cruise just ending. This introduction set the tone of the entire staff's attitude throughout the 24 days: every staff member whom we encountered was not just eager to serve, but also to add their extra personal warmth of inquiry, or helpfulness. The friendliness of this staff, and their pleasure and pride in working on this ship, built a tone of congeniality throughout the trip: even the captain and officers mixed amongst us on a daily basis, chatting and overseeing that all was as it needed to be. How much clearer an understanding management had by daily visitations throughout the ship while chatting with guests and staff. How much more serious the recognition was here that each guest has a broad array of travel choices, and that this ship really wanted our experiences to cause us to return eagerly. Dining choices were outstanding whether in the very elegant main open seating venue, in the two a la carte restaurants, or in the attractively presented cafeteria selections. An assortment of outdoor deck party dinners, gracious afternoon teas with harp music, and dining room brunches with live musical accompaniment rounded out these choices. In each, a very high standard of both choice and quality was present. The accommodation was attractive and comfortable, and the 8th floor suites had considerably more living and storage space than the veranda cabins. Entertainment covered a range of options from Broadway to classical, but more space could be set aside for those who enjoy dancing other than at the disco. Excursions covered the port highlights well, and were fairly priced. The exotic itinerary of this cruise was what brought us the first time to Quest: the excellent staff and delightful on board atmosphere will have us return. Read Less
Sail Date: July 2010
The cruise began in Athens on July 24, 2010, with Istanbul as the final destination. The service and food choices on board were excellent and the size of the ship seems to facilitate good access to ports and seems to attract a great group ... Read More
The cruise began in Athens on July 24, 2010, with Istanbul as the final destination. The service and food choices on board were excellent and the size of the ship seems to facilitate good access to ports and seems to attract a great group of guests. Our fellow travelers consisted of persons that spanned many age groups who were as friendly and helpful as the Quest's very amaiable staff. Besides Athens and Istanbul, we stopped in Nauplion, Santorini, Rhodes, and Mykonos in Greece, and Bodrum and Kusadasi in Turkey. We met gracious people in both host countries and enjoyed shore excursions--some arranged through Azamara and one arranged on our own. We also just rambled around on our own in some ports and that worked just fine too, as maps and signage and helpful people were in general readily available. I would highly recommend this itinerary and cruise line for anyone considering a visit to this part of the world. We found Turkey to be particularly interesting, and, in many ways, a pleasant surprise, because we knew less about Turkey than about Greece before this trip. While we received many offers of assistance in both Greece and Turkey, there were, of course, those times when the helpful person was trying to sell food or another product, but that was not always the case. Getting back to Azamara, this cruise line does a very nice job in addressing passengers' needs and wishes without "breathing down your neck." It makes for a comfortable travel style. It also bears repeating that our fellow travelers were great and varied and from quite a few different countries. Azamara staff too hails from many countries around the globe and that adds to the good experience as we were able to learn things about those countries through brief conversations with staff persons. For my next cruise, I will certainly think of Azamara first. Read Less
10 Helpful Votes
Sail Date: March 2019
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout ... Read More
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the whole boat and it broke. Our outside patio room was dirty as I have never seen any of the last 15 cruises I did, I put on my shoes to walk on (pictures), there was a metal bar on the floor that had to hold the window that separates the patio of our neighbor, the bar was laid 5 days later, after several reminders. The 3 Jacuzzis on the boat had no water and did not work during the first 10 days of the cruise. The 2 shops of the boat were closed and under renovation, they opened after half of the cruise. This is the first and last time I chose Azamara, yet this company has the reputation of being the cruises Mercedes ... it's the utmost disappointment. We had the announcement, after the problem of air conditioning, that we were credited with 50% of the price of the cruise, I confirm that we did not even celebrate the credit of several thousand dollars because this boat is not worth more!! Our last cruise a few weeks before the QUEST was on the Celebrity EDGE, the average daily price was 40% cheaper than on the '' Quest '' and we had a brand new boat with tons of restaurants and shops, and all and all ... I do not understand how Azamara can charge us such exorbitant prices for a comparable service with other extremely inexpensive boats. This is outright abuse !!! Read Less
7 Helpful Votes
Sail Date: December 2018
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to ... Read More
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back Read Less
6 Helpful Votes
Sail Date: September 2018
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, ... Read More
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants were fine, but they charged EXTRA (not so on Seabourne) and we literally had to beg to get in, as they would NOT allow reservations pre-boarding, and once we boarded, they claimed all booked up. Talk about a Catch-22. Third, the cabin was disgusting. there was an old and moldy shower curtain that, because the shower was so small, was constantly touchy our bodies. (photos on request). Talk about a dirty feeling! For the SAME price of a Seabourne cruise, this vacation was sorely lacking. Avoid this cruise line and spend your money elsewhere. Read Less
9 Helpful Votes
Sail Date: May 2018
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ... Read More
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ourselves, and Azamara issued us tickets which showed a price of 66 euros ($66.00) This is ticket scalping. We complained onboard, and a month later(after research) customer relations said that they would refund $100 pp. I wanted $200.00 pp back because we could have bought the tickets that day for the 66 euros. Good hospitality relations would have informed us of the true price and availability during the cruise. Before the cruise we wanted to stay one night in Rome, and Azamara wanted $600.00 pp for a one night hotel stay and transfers from the airport and Civitavecchia, the embarkation port. We found our own accommodation. The ebrochure showed Taomina as a port, but Azamara changed it to Giardina Naxos, and blithely told us that we could get a taxi to Taormina for $30.00 The first time I was on the Quest in 2012, we were tendered then shuttled to Taormina. Azamazing night, the Tenor in Amalfi and the pianist were excellent entertainment. The rest of the nightly entertainment were mediocre singers doing the same thing each night. We ate in the Windows Cafe for breakfast and lunch which were excellent. Dinners were good in the dining room, and Italian Nite, the BBQ buffet and White nights were excellent. I would say that the food and service was still excellent as before,, but we cancelled our next cruise due to the gouging. Read Less
25 Helpful Votes
Sail Date: June 2016
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many ... Read More
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many years. They were also very impressed and pleased. The refurbished Quest is gorgeous, particularly the re-purposed Living Room. I think it was our favorite place on the ship. Everything was top notch: the crew, the cabin, the food, the service, the ship. From the minute we embarked in Stockholm until the time we disembarked in Copenhagen, things went well. We are fairly experienced cruisers; this was our 14th or 15th cruise (including river cruises). So, we knew what to expect. We don't usually attend the shows; honestly, we don't think they are very good. However, the comedian/magician was terrific! We ran into him at one of the bars a couple of days later and got to chat with him. We don't use the casino. Our only "beef" with the cruise was the shore excursions. Generally, we don't find them to be worth the money and it's such a hassle being "herded" into the Cabaret Lounge to wait for our number to be called. We signed up for the extended shore excursion in St. Petersburg since Azamara provided the required visa. The excursion was okay, but not great, and the palaces and museums we visited were VERY crowded. At the other ports, we did the sightseeing on our own, thanks to a very good Rick Steves book on Baltic Ports. Another shore excursion, a Jewish tour of St. Petersburg, was cancelled. We found out after we boarded that it had been cancelled, but later learned that it was cancelled weeks before the cruise began, when we would have had the time to make other arrangements. Next time we cruise, we will be more serious about arranging private tours in lieu of the ship's excursions. We wish that we would have arrived in Copenhagen a day before we disembarked, so we could have seen the city. Luckily, we had arranged to stay at a hotel for 2 nights after the cruise; otherwise, we would have missed Copenhagen completely (some passengers went directly from the ship to the airport for their flight home). I would have preferred an overnight in Copenhagen instead of Travemunde, which didn't have much going on. We didn't go to Berlin, but were able to find things to see and do in the Warnemunde area. But back to back port calls in these 2 small towns were redundant. We had a veranda cabin on the 8th deck. Only problem is that we were under the pool deck and smoking area, and we heard chairs being moved (a "scraping" sound) during the night. Future passengers should be mindful of cabin location. Food was really good, and Acqualina and Prime C were both excellent. We also liked the new tapas bar in the Living Room. Azamara is very generous with complimentary spirits and there were many opportunities during the day and night for "liquid refreshment." The weather was very variable; future passengers should take note. Most days were pleasant and a light jacket sufficed, but there were a few rainy, miserable chilly days when I wished I had a warmer jacket. We stayed in Stockholm for 2 nights before the cruise, and 2 nights in Copenhagen at the end of the cruise. In both places, we arranged for our own taxis to/from the port terminal without any problem. We picked hotels that had gotten good Trip Advisor reviews. Passengers were very friendly. We had a good mix of Americans, Canadians, British, Aussies, and people from New Zealand. Most were well-traveled. The fitness center is quite good and has a good variety of equipment. Read Less
20 Helpful Votes
Sail Date: May 2016
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ... Read More
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ship looked old and run down. Our displeasure began with boarding when we were moved from pilar to post around the ship in Nice for health forms at one station, passports at another, and finance and keycard at yet a third. The cabin, a balcony suite, was small with the "flatscreen" tv on the wall opposite the bed making the ability for two people to pass impossible, but the kicker was the phone booth sized bathroom, with the door that did not open fully, the shower so small that you bash elbows when hair washing, and the distance between the toilet and the door that men have to approach it from the side to urinate. Food was good, cabin service was also fine, but the real disappointment was the Shore excursion to the Grand Prix. We were given 1 program per room, despite the $1,200 per person fee, cheap caps commemorating Azamara, not the event, a thin cheap plastic poncho, a nylon string backpack, and a pair of okay binoculars. The "escort" to the venue was at 8:30 only although the Grand Prix began at 2:00, with not consideration that it was pouring. The only "escort" back was immediately after the race, notwithstanding a midnight sailing. No box lunch or any other comfort consideration was provided. We found our way to and from the venue on our own. Other cruise lines and tour companies had reps at all major intersections throughout Monte Carlo, Azamara did not. This was a total failure and disappointment. Similarly, at Livorno, we were told by Azamara staff that the railroad station was a 20 minute walk, it turned out to be nearly 3 kilometers from the dock. Where other cruise lines provided a shuttle to the City and the Station, Azamara did not. Bottom line, they cheaped out. Never Again! Read Less
44 Helpful Votes
Sail Date: May 2016
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and ... Read More
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and patronised cruise Azamara. When booking our cruise it was stated that suite quests could use the two speciality restaurants every night if they wish, this is totally untrue we were told quite clear and strongly by the concierge that it was first come first served, this was a special trip for us as it was a big birthday for my partner, we ended up having cold spag. bol in our suite, on the subject of food we did not once have a hot meal or drink it was either cold or tepid, as we were advised by the concierge that 80% of guests return year after year our opinions were of no concern and she could not assist us with our requests the only answer she always had was no. This was a very expensive and disappointing experience. Read Less
41 Helpful Votes
Sail Date: March 2016
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the ... Read More
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the period we were seeking. It was suggested, as an alternative that we look at Azamara Club Cruises. Oh, how I wish we hadn't done so. Honestly, it was the worst travel decision we have ever made. It was absolutely disgusting, to say the least. When we first looked into it we came across a 16 night cruise starting in Osaka and finishing in Singapore on the Quest which was supposedly being offered at half price.($10,998 for a balcony stateroom for my wife and myself) The travel agent was so excited because she said she had never seen Azamara advertised at such a low price. The more we looked at it the more excited we became as it was said to us that we would have the experience of a lifetime. How right she was, it was the most disappointing travel experience we have ever had. Two weeks before departure we were contacted and advised that our cruise would be reduced by 3 nights as Azamara wanted to put the ship into dry dock 3 days earlier then expected for refurbishment. (We were aware that the ship was to be refurbished at our cruises completion) We were also advised that Ho Chi Min City would no longer be part of our itinerary. We were told that we would be reimbursed for the 3 nights with the exemption of our gratuities and port taxes. (I don't know who got to keep the taxes for a port that we did not enter) We decided to except this reduction because we had booked accomodation in Tokyo and Kyoto pre cruise and had pre booked flights etc. so we would have lost too much money if were to cancel. After embarking in Osaka all passengers were gathered for the safety muster which is compulsory for everybody onboard in case of an emergency. Sitting next to me were several men who appeared to be dressed in some kind of uniform. I latter realised this was their work uniform as they began work straight after the muster was complete. As it turned out, Azamara, in their wisdom had decided to occupy the vacant staterooms (created by cancelations due to the reduction of nights) with contractors/tradesmen so that they could begin the refurbishment over the duration of the entire cruise. I can't begin to explain here what a nightmare this cruise was with all of the banging, drilling and obstacles we had to put up with for the entire cruise. (We have plenty of photographic evidence to support what we experienced) One of Azamara's claim to fame is that they can get their ships to ports that other cruise lines can't, due to the small size of the ship. (This is one of their main selling points) Well this wasn't so in Hong Kong. We were docked at the Old Airport Terminal wharf which after a very long walk through the terminal and then about a 40 - 50 minute shuttle bus ride to the Ocean Terminal Wharf, the terminal where we should have docked in the first place. The reason we docked at the Airport Terminal was so that Azamara could continue to carry out refurbishment works. Once again we have photographic evidence witnessing Azamara staff discarding of the soft furnishings from our staterooms (They disappeared about mid cruise and were not replaced) and laundry equipment, etc. being thrown overboard into rubbish skip bins on the wharf. They would not have been able to carry out works of this scope at the Ocean Terminal due to lack of space available. Our stateroom fridge was emptied by staff with 3 days remaining. When we asked why this happened, they told us that they didn't think we wanted to use it. There was one day when we were laying by the pool and contractors were dragging electrical cables along the deck amongst the passengers. On other occasions we couldn't leave our staterooms because the hallways were blocked both ways by contractors with ladders and spools of cables and tools. These are just some of the occurrences that we had to put up with for the duration. Then to top the whole thing off. When we disembarked in Singapore, Azamara informed us that due to the reduction of the cruise, they would as an extra gesture, set up one of their staff at our hotel to organise any shore excursions that we might want to take. Thinking that we would take advantage of this we decided to make a booking for a night safari excursion to the zoo on the following evening. When we arrived back at the hotel, 1 hour before the excursion was to leave, we found a note under our hotel door stating that the excursion had been cancelled due to lack of numbers. It was too late to try to organise another excursion so we just lost another night. Nothing but disappointment after disappointment right to the very end. I nearly forgot to mention the Azamazing Night in Hong Kong. This is supposed to be of a cultural essence pertaining to the country of port. It was set up in a large room in The Airport Terminal, Hong Kong. (Very sterile room with rows of chairs on a flat floor) If you were more than four rows back you couldn't see what was happening. In the end it was more like a group carrying out various party tricks. A party without drinks, as the drinks ran out well before the show was over. Not that we stayed until the end as we and most other guest left before it was over. (Not very cultural at all) Honestly, if you are thinking of taking a cruise. Don't go near Azamara. Read Less
25 Helpful Votes
Sail Date: March 2016
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ... Read More
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ahead of time in order for my husband to secure time off. This is a cruise that leaves in the middle the week, and therefore my husband had to take off three weeks from work, but we were excited about the itinerary including Osaka Japan, Hiroshima Japan, Shanghai China, Hong Kong China, Ho Chi Minh City Vietnam, and Singapore.. We were particularly excited about visiting Ho Chi Minh City – Saigon. The cruise was not inexpensive, however it was part of my bucket list – I didn't think I would be visiting Asia again. Two and 1/2 weeks before the cruise I got an email from my travel agency, telling me that because the cruise line needed to "dry dock" the ship a little longer, that Ho Chi Minh City would be removed from our itinerary, and the cruise would be shortened by three days!! Two weeks in advance? They didn't know this earlier? We were offered some money back and some discounts on future cruises. I do not plan to visit Asia again in my lifetime, and therefore this was a significant loss for me, The obvious disregard for the passengers was palpable. 2. The cruise line told me that I needed a valid passport, which expired no less than six months following the end of my cruise. There was no information about a required visa evident in the documents, and when I filled out my "Sea Pass" forms required for boarding, there was no mention about a visa either- just passport and credit card information. I therefore understandably assumed that all visa requirements would be dealt with by the cruise line as had been on the case on all other cruises I sailed on, which have been many.! Upon arrival in Shanghai, we were repeatedly reminded to bring our passports, photocopies of our passports with barcodes on them and our room key card. A visa was never mentioned. After leaving the ship and going through immigration, we were not permitted to enter Shanghai as we did not have a visa! We had to return to the ship and spend the two days in Shanghai watching limited television in our cabins. Perhaps the need for a visa in Shanghai was written somewhere in the small print, however there was no mention of it in any of the final documents I had to sign and review prior to the cruise. My passport information and credit card information was required in multiple locations. 3. A few other issues. The ship was decidedly in poor repair. I have to say that the crew on board were lovely, however the facilities were not. For example: During the first three nights there was an awful odor in my room interfering with my sleep. On the fourth day I noticed that the odor came from the carpet next to the side of my bed which smelled strongly from vomit. Over the next two days, the carpet was shampooed and dried, and the smell was improved. I was surprised that this was not cleaned prior to my arrival! There were additional problems with the cabin as well however I will not go into these at this time. All in all, this was an expensive cruise which was abruptly shortened without our knowledge even though it was clear that they must have known this earlier than we when we were told. As discussed above, two of the scheduled ports were eliminated. Given the expense and inconvenience that we suffered, I think that the cruise line should have offered more – possibly another way to include Vietnam in the cruise. At the very least, the need for a visa to visit Shanghai on a half day Azamara sponsored tour should have been clearly advised. I have been on multiple cruises from low-end to high-end, and I must say, I do nothing I will travel with Azamara again. Read Less
19 Helpful Votes
Sail Date: March 2016
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise ... Read More
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise that was suddenly reduced by the cruise line a few days before departure to 13 days by eliminating Vietnam in order to allow more time for the maintenance/modernization of the ship. For this, the company offered full reimbursement, which on hind site we should have accepted. Instead we opted for their offer of taking the reduced cruise and being reimbursed 3 days from the net cruise fare (excluding the corresponding amounts paid for insurance and fees, which we consider inappropriate). In addition, it offered a fixed amount equal to 20% of the net cruise fare for a future cruise, expiring in one year. What did we experience? (1) Our cabin air system (cooling and heating) did not operate properly during the 13 days, having to ask for technical assistance many times. At first, to warm the cabin, but then to cool it. We really did not get a good night cool sleep until the very last night of the cruise. (2) The internet was the worst we have experienced in our more than 15 years of cruising with several cruise lines on many different ships -- too slow, not enough broadband capacity, intermittent and unreliable. (3) Fresh fruits were very limited or absent in all meal offerings, such as papaya, mango, avocado and many other Asian fruits that should have been easily available from the countries visited. At breakfast, for example, all berries were from cans, never fresh, and nuts were nowhere to be seen. The only fresh fruits were bananas, melons, watermelons, pineapples and kiwis on a few occasions. But no fresh berries, no papaya, no mango, etc. And never avocados, except on a very few occasions attached to salads. The salad selection was, however, acceptable. (4) Entertainment (live and television) was limited, not very good quality and with very limited choices. Live dancing shows were very good, but to enjoy them one had to arrive some 10 to 15 minutes early because the seating arrangement is inappropriate, all seats are at the same level. Television entertainment was very limited, especially classical music which was very repetitive. (5) Not content with the 3 days cut to begin work on the ship on dry dock earlier, a few days before arriving at Singapore the ship was invaded by dozens of technicians to begin installing cables throughout the entire ship, causing havoc and confusion among passengers, interrupting corridors on all decks and worst, interrupting communications and electric services several times. (6) The special Azamazing evening, although transferred from Vietnam to Hong Kong, was treated as a private function by Azamara, not as the public function announced and promoted with equal consideration for all. Some 200 passengers received special discriminatory treatment by providing them the best seats privately, on a reserved basis, while giving the remaining passengers the impression that the event was open to all on an equal basis. One wonders if the next step for Azamara (Royal Caribbean) will be to provide reserved seats for selected passengers on the tour buses, or the nightly entertainment shows, or the dining rooms at breakfast, lunch and dinner, etc. etc. Conclusion - Royal Caribbean has an insurmountable obstacle in front if it wants to use Azamara to compete with the luxury cruise ships of other cruise lines. We do want to praise most of the crew and attendants, who were always very friendly and showed willingness to assist in resolving issues and helping the best they could. Special mention to all members of the Reception Desk, to waiters and bartenders, and to the cabin attendants. Read Less
4 Helpful Votes
Sail Date: February 2014
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls ... Read More
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls in Guest Relations were nasty , rude and useless. They seemed to be bothered every time you asked them a question. The staff in the main dining room (Discoveries) were all wonderful. The managers were all wonderful as well. Unfortunately the food got progressively worse as the cruise went on. The NY strip was thin and very bad quality meat. The chilean sea bass tasted like it had been frozen for a year ! We had stroganoff one evening served with rice ! C'mon, who serves stroganoff with rice ? There was never a lobster night either. Decks were shabby looking and public bathrooms smelled and some didnt even have toilet seats ! On Valentines evening there was a dessert buffet with lots of sweet confections and an unappealing lackluster ice sculpture ! The entire spread was broken down and removed after 1 hour while people were still dancing ! I asked where all the desserts were and one staff member said that they were told to remove everything !!! At the buffet during breakfast my husband and I opted for pancakes one morning. We asked for maple syrup. We were brought some artificial version of maple syrup. It was definitely not real maple syrup. It is clearly evident that Azamara is trying to come off as being a luxury cruise line, when in fact they are anything but that. Not to have real maple syrup on a cruise ship ! Thats really tacky and inexcusable. Both the cream cheese and butter were not on ice and were not cold enough. (breeding ground for food borne illnesses). We noticed one of the staff members at the buffet picking his nose and then serving guests ! The entertainers were 2nd rate , including Max DiFaz a horrible pianist, and a guitarist named Simon Belair who was truly awful as well. The sound system by the pool was horrible with loud feedback all the time. This was like the amateur hour. It is quite obvious that Azamara doesnt really make preparations and and only cares about selling things to guests on board. There is constantly someone trying to sell you something on board to the point of ad nauseum. This cruise line is for inexperienced cruisers that think they are going on a luxury cruise. I will never ever listen to my travel agent again ! The only good thing about this cruise was Russ Thomas Grieve, the cruise director who is not only extremely talented but interacts with guests and seems to really care about making the passengers happy. I would never go on another Azamara cruise again nor would I recommend this company to my worst enemy ! Read Less
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.7
Value For Money 3.5 4.2
Rates N/A 4.3

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