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10 Helpful Votes
Sail Date: March 2019
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout ... Read More
TOTAL DECEPTION !!! We have just experienced our worst cruise for life !!! We are a couple with more than 15 cruises of experience. The AZAMARA QUEST is too old and poorly maintained, they have done renovations and repairs throughout the cruise. And the worst happened: with outside temperatures of 34c, we ran out of air conditioning for 36 hours, because there is only one compressor for the whole boat and it broke. Our outside patio room was dirty as I have never seen any of the last 15 cruises I did, I put on my shoes to walk on (pictures), there was a metal bar on the floor that had to hold the window that separates the patio of our neighbor, the bar was laid 5 days later, after several reminders. The 3 Jacuzzis on the boat had no water and did not work during the first 10 days of the cruise. The 2 shops of the boat were closed and under renovation, they opened after half of the cruise. This is the first and last time I chose Azamara, yet this company has the reputation of being the cruises Mercedes ... it's the utmost disappointment. We had the announcement, after the problem of air conditioning, that we were credited with 50% of the price of the cruise, I confirm that we did not even celebrate the credit of several thousand dollars because this boat is not worth more!! Our last cruise a few weeks before the QUEST was on the Celebrity EDGE, the average daily price was 40% cheaper than on the '' Quest '' and we had a brand new boat with tons of restaurants and shops, and all and all ... I do not understand how Azamara can charge us such exorbitant prices for a comparable service with other extremely inexpensive boats. This is outright abuse !!! Read Less
7 Helpful Votes
Sail Date: December 2018
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to ... Read More
Sydney Harbor for NY Eve reason for trip. Supposed to see fireworks from ship, docked at White Bay - poor dockage - back view of bridge, lack of transportation to/from. Bought an overpriced NY Eve party at the zoo. It was awful, to their credit, I received a full refund - that can't cancel out an event of a lifetime. Shore excursions cancelled, private transfer booked (shore excursions person to meet me on shore - he didn't, then tried to blow it off as a 'miscommunication'. I called him out - then he said he had something else to do). I was told I received emails (at least 3) I didn't. ..including the final statement - they proudly state they are 'eco friendly' - I would get an email statement (should I pay $30/hour to check my email on the ship...really...shame on them). Thank goodness I asked for the paper statement so I could see my $1000 credit for the NY Eve mess. Crew and passengers embark/disembark at same location on the ship - it makes a mess...long lines to get on/off ship. Buffet was self serve - passengers and crew were coughing and sick...not surprising. Soon people were reaching for the food with their hands, staff didn't care. Staff uses passenger elevators/stairs and are constantly moving tables and chairs thru the public areas. If you are in their way they just push you.It was really bad . won't be back Read Less
6 Helpful Votes
Sail Date: September 2018
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, ... Read More
Chose this cruise for the dates, the itinerary and for the nice reviews our friend gave. However, I found the cruise to be lacking in several key areas. First, the ship was old and dated and desperately in need of refurbishment. Second, the food was beyond awful. Other than breakfast, totally inedible, There was to nights that my wife could only eat soup and breadsticks. The specialty restaurants were fine, but they charged EXTRA (not so on Seabourne) and we literally had to beg to get in, as they would NOT allow reservations pre-boarding, and once we boarded, they claimed all booked up. Talk about a Catch-22. Third, the cabin was disgusting. there was an old and moldy shower curtain that, because the shower was so small, was constantly touchy our bodies. (photos on request). Talk about a dirty feeling! For the SAME price of a Seabourne cruise, this vacation was sorely lacking. Avoid this cruise line and spend your money elsewhere. Read Less
9 Helpful Votes
Sail Date: May 2018
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ... Read More
We prior had cruises with the Quest, and had a desire to see a Grand Prix. But, Azamara is engaging in gouging their guests. The price of the Grand Prix excursion was $299.00 pp for two days admission. We had to walk to the event ourselves, and Azamara issued us tickets which showed a price of 66 euros ($66.00) This is ticket scalping. We complained onboard, and a month later(after research) customer relations said that they would refund $100 pp. I wanted $200.00 pp back because we could have bought the tickets that day for the 66 euros. Good hospitality relations would have informed us of the true price and availability during the cruise. Before the cruise we wanted to stay one night in Rome, and Azamara wanted $600.00 pp for a one night hotel stay and transfers from the airport and Civitavecchia, the embarkation port. We found our own accommodation. The ebrochure showed Taomina as a port, but Azamara changed it to Giardina Naxos, and blithely told us that we could get a taxi to Taormina for $30.00 The first time I was on the Quest in 2012, we were tendered then shuttled to Taormina. Azamazing night, the Tenor in Amalfi and the pianist were excellent entertainment. The rest of the nightly entertainment were mediocre singers doing the same thing each night. We ate in the Windows Cafe for breakfast and lunch which were excellent. Dinners were good in the dining room, and Italian Nite, the BBQ buffet and White nights were excellent. I would say that the food and service was still excellent as before,, but we cancelled our next cruise due to the gouging. Read Less
25 Helpful Votes
Sail Date: June 2016
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many ... Read More
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed. We were traveling with friends; this was their first cruise in many years. They were also very impressed and pleased. The refurbished Quest is gorgeous, particularly the re-purposed Living Room. I think it was our favorite place on the ship. Everything was top notch: the crew, the cabin, the food, the service, the ship. From the minute we embarked in Stockholm until the time we disembarked in Copenhagen, things went well. We are fairly experienced cruisers; this was our 14th or 15th cruise (including river cruises). So, we knew what to expect. We don't usually attend the shows; honestly, we don't think they are very good. However, the comedian/magician was terrific! We ran into him at one of the bars a couple of days later and got to chat with him. We don't use the casino. Our only "beef" with the cruise was the shore excursions. Generally, we don't find them to be worth the money and it's such a hassle being "herded" into the Cabaret Lounge to wait for our number to be called. We signed up for the extended shore excursion in St. Petersburg since Azamara provided the required visa. The excursion was okay, but not great, and the palaces and museums we visited were VERY crowded. At the other ports, we did the sightseeing on our own, thanks to a very good Rick Steves book on Baltic Ports. Another shore excursion, a Jewish tour of St. Petersburg, was cancelled. We found out after we boarded that it had been cancelled, but later learned that it was cancelled weeks before the cruise began, when we would have had the time to make other arrangements. Next time we cruise, we will be more serious about arranging private tours in lieu of the ship's excursions. We wish that we would have arrived in Copenhagen a day before we disembarked, so we could have seen the city. Luckily, we had arranged to stay at a hotel for 2 nights after the cruise; otherwise, we would have missed Copenhagen completely (some passengers went directly from the ship to the airport for their flight home). I would have preferred an overnight in Copenhagen instead of Travemunde, which didn't have much going on. We didn't go to Berlin, but were able to find things to see and do in the Warnemunde area. But back to back port calls in these 2 small towns were redundant. We had a veranda cabin on the 8th deck. Only problem is that we were under the pool deck and smoking area, and we heard chairs being moved (a "scraping" sound) during the night. Future passengers should be mindful of cabin location. Food was really good, and Acqualina and Prime C were both excellent. We also liked the new tapas bar in the Living Room. Azamara is very generous with complimentary spirits and there were many opportunities during the day and night for "liquid refreshment." The weather was very variable; future passengers should take note. Most days were pleasant and a light jacket sufficed, but there were a few rainy, miserable chilly days when I wished I had a warmer jacket. We stayed in Stockholm for 2 nights before the cruise, and 2 nights in Copenhagen at the end of the cruise. In both places, we arranged for our own taxis to/from the port terminal without any problem. We picked hotels that had gotten good Trip Advisor reviews. Passengers were very friendly. We had a good mix of Americans, Canadians, British, Aussies, and people from New Zealand. Most were well-traveled. The fitness center is quite good and has a good variety of equipment. Read Less
20 Helpful Votes
Sail Date: May 2016
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ... Read More
This was the Monaco Grand Prix cruise. We were planning to take SilverSea but their cruise was too long. The Quest was billed as a 5 star ship, so we had high, unfulfilled expectations. Not withstanding an alleged recent rehab, the ship looked old and run down. Our displeasure began with boarding when we were moved from pilar to post around the ship in Nice for health forms at one station, passports at another, and finance and keycard at yet a third. The cabin, a balcony suite, was small with the "flatscreen" tv on the wall opposite the bed making the ability for two people to pass impossible, but the kicker was the phone booth sized bathroom, with the door that did not open fully, the shower so small that you bash elbows when hair washing, and the distance between the toilet and the door that men have to approach it from the side to urinate. Food was good, cabin service was also fine, but the real disappointment was the Shore excursion to the Grand Prix. We were given 1 program per room, despite the $1,200 per person fee, cheap caps commemorating Azamara, not the event, a thin cheap plastic poncho, a nylon string backpack, and a pair of okay binoculars. The "escort" to the venue was at 8:30 only although the Grand Prix began at 2:00, with not consideration that it was pouring. The only "escort" back was immediately after the race, notwithstanding a midnight sailing. No box lunch or any other comfort consideration was provided. We found our way to and from the venue on our own. Other cruise lines and tour companies had reps at all major intersections throughout Monte Carlo, Azamara did not. This was a total failure and disappointment. Similarly, at Livorno, we were told by Azamara staff that the railroad station was a 20 minute walk, it turned out to be nearly 3 kilometers from the dock. Where other cruise lines provided a shuttle to the City and the Station, Azamara did not. Bottom line, they cheaped out. Never Again! Read Less
44 Helpful Votes
Sail Date: May 2016
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and ... Read More
I cannot put into words strongly enough what a disgraceful situation we had to endure for eight days, if you want to diet this is the cruise for you the food is terrible, if you want to be treated like a second class citizen and patronised cruise Azamara. When booking our cruise it was stated that suite quests could use the two speciality restaurants every night if they wish, this is totally untrue we were told quite clear and strongly by the concierge that it was first come first served, this was a special trip for us as it was a big birthday for my partner, we ended up having cold spag. bol in our suite, on the subject of food we did not once have a hot meal or drink it was either cold or tepid, as we were advised by the concierge that 80% of guests return year after year our opinions were of no concern and she could not assist us with our requests the only answer she always had was no. This was a very expensive and disappointing experience. Read Less
41 Helpful Votes
Sail Date: March 2016
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the ... Read More
READ THIS BEFORE YOU TRUST AZAMARA CRUISE CLUB. Firstly, we went to our travel agents to enquire about a cruise to Asia on Celebrity Cruise Lines as we have cruised with them before. As it turned out they were totally booked for the period we were seeking. It was suggested, as an alternative that we look at Azamara Club Cruises. Oh, how I wish we hadn't done so. Honestly, it was the worst travel decision we have ever made. It was absolutely disgusting, to say the least. When we first looked into it we came across a 16 night cruise starting in Osaka and finishing in Singapore on the Quest which was supposedly being offered at half price.($10,998 for a balcony stateroom for my wife and myself) The travel agent was so excited because she said she had never seen Azamara advertised at such a low price. The more we looked at it the more excited we became as it was said to us that we would have the experience of a lifetime. How right she was, it was the most disappointing travel experience we have ever had. Two weeks before departure we were contacted and advised that our cruise would be reduced by 3 nights as Azamara wanted to put the ship into dry dock 3 days earlier then expected for refurbishment. (We were aware that the ship was to be refurbished at our cruises completion) We were also advised that Ho Chi Min City would no longer be part of our itinerary. We were told that we would be reimbursed for the 3 nights with the exemption of our gratuities and port taxes. (I don't know who got to keep the taxes for a port that we did not enter) We decided to except this reduction because we had booked accomodation in Tokyo and Kyoto pre cruise and had pre booked flights etc. so we would have lost too much money if were to cancel. After embarking in Osaka all passengers were gathered for the safety muster which is compulsory for everybody onboard in case of an emergency. Sitting next to me were several men who appeared to be dressed in some kind of uniform. I latter realised this was their work uniform as they began work straight after the muster was complete. As it turned out, Azamara, in their wisdom had decided to occupy the vacant staterooms (created by cancelations due to the reduction of nights) with contractors/tradesmen so that they could begin the refurbishment over the duration of the entire cruise. I can't begin to explain here what a nightmare this cruise was with all of the banging, drilling and obstacles we had to put up with for the entire cruise. (We have plenty of photographic evidence to support what we experienced) One of Azamara's claim to fame is that they can get their ships to ports that other cruise lines can't, due to the small size of the ship. (This is one of their main selling points) Well this wasn't so in Hong Kong. We were docked at the Old Airport Terminal wharf which after a very long walk through the terminal and then about a 40 - 50 minute shuttle bus ride to the Ocean Terminal Wharf, the terminal where we should have docked in the first place. The reason we docked at the Airport Terminal was so that Azamara could continue to carry out refurbishment works. Once again we have photographic evidence witnessing Azamara staff discarding of the soft furnishings from our staterooms (They disappeared about mid cruise and were not replaced) and laundry equipment, etc. being thrown overboard into rubbish skip bins on the wharf. They would not have been able to carry out works of this scope at the Ocean Terminal due to lack of space available. Our stateroom fridge was emptied by staff with 3 days remaining. When we asked why this happened, they told us that they didn't think we wanted to use it. There was one day when we were laying by the pool and contractors were dragging electrical cables along the deck amongst the passengers. On other occasions we couldn't leave our staterooms because the hallways were blocked both ways by contractors with ladders and spools of cables and tools. These are just some of the occurrences that we had to put up with for the duration. Then to top the whole thing off. When we disembarked in Singapore, Azamara informed us that due to the reduction of the cruise, they would as an extra gesture, set up one of their staff at our hotel to organise any shore excursions that we might want to take. Thinking that we would take advantage of this we decided to make a booking for a night safari excursion to the zoo on the following evening. When we arrived back at the hotel, 1 hour before the excursion was to leave, we found a note under our hotel door stating that the excursion had been cancelled due to lack of numbers. It was too late to try to organise another excursion so we just lost another night. Nothing but disappointment after disappointment right to the very end. I nearly forgot to mention the Azamazing Night in Hong Kong. This is supposed to be of a cultural essence pertaining to the country of port. It was set up in a large room in The Airport Terminal, Hong Kong. (Very sterile room with rows of chairs on a flat floor) If you were more than four rows back you couldn't see what was happening. In the end it was more like a group carrying out various party tricks. A party without drinks, as the drinks ran out well before the show was over. Not that we stayed until the end as we and most other guest left before it was over. (Not very cultural at all) Honestly, if you are thinking of taking a cruise. Don't go near Azamara. Read Less
25 Helpful Votes
Sail Date: March 2016
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ... Read More
This is about the Azamara Quest 16 night Asian cities and waterways cruise, leaving from Osaka Japan on March 17, 2016 and supposed to be ending in Singapore on April 2, 2016. First: this was a 16 night cruise which I booked one year ahead of time in order for my husband to secure time off. This is a cruise that leaves in the middle the week, and therefore my husband had to take off three weeks from work, but we were excited about the itinerary including Osaka Japan, Hiroshima Japan, Shanghai China, Hong Kong China, Ho Chi Minh City Vietnam, and Singapore.. We were particularly excited about visiting Ho Chi Minh City – Saigon. The cruise was not inexpensive, however it was part of my bucket list – I didn't think I would be visiting Asia again. Two and 1/2 weeks before the cruise I got an email from my travel agency, telling me that because the cruise line needed to "dry dock" the ship a little longer, that Ho Chi Minh City would be removed from our itinerary, and the cruise would be shortened by three days!! Two weeks in advance? They didn't know this earlier? We were offered some money back and some discounts on future cruises. I do not plan to visit Asia again in my lifetime, and therefore this was a significant loss for me, The obvious disregard for the passengers was palpable. 2. The cruise line told me that I needed a valid passport, which expired no less than six months following the end of my cruise. There was no information about a required visa evident in the documents, and when I filled out my "Sea Pass" forms required for boarding, there was no mention about a visa either- just passport and credit card information. I therefore understandably assumed that all visa requirements would be dealt with by the cruise line as had been on the case on all other cruises I sailed on, which have been many.! Upon arrival in Shanghai, we were repeatedly reminded to bring our passports, photocopies of our passports with barcodes on them and our room key card. A visa was never mentioned. After leaving the ship and going through immigration, we were not permitted to enter Shanghai as we did not have a visa! We had to return to the ship and spend the two days in Shanghai watching limited television in our cabins. Perhaps the need for a visa in Shanghai was written somewhere in the small print, however there was no mention of it in any of the final documents I had to sign and review prior to the cruise. My passport information and credit card information was required in multiple locations. 3. A few other issues. The ship was decidedly in poor repair. I have to say that the crew on board were lovely, however the facilities were not. For example: During the first three nights there was an awful odor in my room interfering with my sleep. On the fourth day I noticed that the odor came from the carpet next to the side of my bed which smelled strongly from vomit. Over the next two days, the carpet was shampooed and dried, and the smell was improved. I was surprised that this was not cleaned prior to my arrival! There were additional problems with the cabin as well however I will not go into these at this time. All in all, this was an expensive cruise which was abruptly shortened without our knowledge even though it was clear that they must have known this earlier than we when we were told. As discussed above, two of the scheduled ports were eliminated. Given the expense and inconvenience that we suffered, I think that the cruise line should have offered more – possibly another way to include Vietnam in the cruise. At the very least, the need for a visa to visit Shanghai on a half day Azamara sponsored tour should have been clearly advised. I have been on multiple cruises from low-end to high-end, and I must say, I do nothing I will travel with Azamara again. Read Less
19 Helpful Votes
Sail Date: March 2016
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise ... Read More
Having cruised with Azamara before, without problems, decided upon this cruise over a year before sailing in order to enjoy a little of Japan, a little of China, a little of Vietnam and Singapore at the end. It was to be a 16 day cruise that was suddenly reduced by the cruise line a few days before departure to 13 days by eliminating Vietnam in order to allow more time for the maintenance/modernization of the ship. For this, the company offered full reimbursement, which on hind site we should have accepted. Instead we opted for their offer of taking the reduced cruise and being reimbursed 3 days from the net cruise fare (excluding the corresponding amounts paid for insurance and fees, which we consider inappropriate). In addition, it offered a fixed amount equal to 20% of the net cruise fare for a future cruise, expiring in one year. What did we experience? (1) Our cabin air system (cooling and heating) did not operate properly during the 13 days, having to ask for technical assistance many times. At first, to warm the cabin, but then to cool it. We really did not get a good night cool sleep until the very last night of the cruise. (2) The internet was the worst we have experienced in our more than 15 years of cruising with several cruise lines on many different ships -- too slow, not enough broadband capacity, intermittent and unreliable. (3) Fresh fruits were very limited or absent in all meal offerings, such as papaya, mango, avocado and many other Asian fruits that should have been easily available from the countries visited. At breakfast, for example, all berries were from cans, never fresh, and nuts were nowhere to be seen. The only fresh fruits were bananas, melons, watermelons, pineapples and kiwis on a few occasions. But no fresh berries, no papaya, no mango, etc. And never avocados, except on a very few occasions attached to salads. The salad selection was, however, acceptable. (4) Entertainment (live and television) was limited, not very good quality and with very limited choices. Live dancing shows were very good, but to enjoy them one had to arrive some 10 to 15 minutes early because the seating arrangement is inappropriate, all seats are at the same level. Television entertainment was very limited, especially classical music which was very repetitive. (5) Not content with the 3 days cut to begin work on the ship on dry dock earlier, a few days before arriving at Singapore the ship was invaded by dozens of technicians to begin installing cables throughout the entire ship, causing havoc and confusion among passengers, interrupting corridors on all decks and worst, interrupting communications and electric services several times. (6) The special Azamazing evening, although transferred from Vietnam to Hong Kong, was treated as a private function by Azamara, not as the public function announced and promoted with equal consideration for all. Some 200 passengers received special discriminatory treatment by providing them the best seats privately, on a reserved basis, while giving the remaining passengers the impression that the event was open to all on an equal basis. One wonders if the next step for Azamara (Royal Caribbean) will be to provide reserved seats for selected passengers on the tour buses, or the nightly entertainment shows, or the dining rooms at breakfast, lunch and dinner, etc. etc. Conclusion - Royal Caribbean has an insurmountable obstacle in front if it wants to use Azamara to compete with the luxury cruise ships of other cruise lines. We do want to praise most of the crew and attendants, who were always very friendly and showed willingness to assist in resolving issues and helping the best they could. Special mention to all members of the Reception Desk, to waiters and bartenders, and to the cabin attendants. Read Less
4 Helpful Votes
Sail Date: February 2014
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls ... Read More
Azamara Coastal California Voyage February 10-18 We were 2 couples from California who didnt wish to fly this time to get on a ship. We normally sail on Crystal and this time we tried Azamara. It was the worst experience ever ! The girls in Guest Relations were nasty , rude and useless. They seemed to be bothered every time you asked them a question. The staff in the main dining room (Discoveries) were all wonderful. The managers were all wonderful as well. Unfortunately the food got progressively worse as the cruise went on. The NY strip was thin and very bad quality meat. The chilean sea bass tasted like it had been frozen for a year ! We had stroganoff one evening served with rice ! C'mon, who serves stroganoff with rice ? There was never a lobster night either. Decks were shabby looking and public bathrooms smelled and some didnt even have toilet seats ! On Valentines evening there was a dessert buffet with lots of sweet confections and an unappealing lackluster ice sculpture ! The entire spread was broken down and removed after 1 hour while people were still dancing ! I asked where all the desserts were and one staff member said that they were told to remove everything !!! At the buffet during breakfast my husband and I opted for pancakes one morning. We asked for maple syrup. We were brought some artificial version of maple syrup. It was definitely not real maple syrup. It is clearly evident that Azamara is trying to come off as being a luxury cruise line, when in fact they are anything but that. Not to have real maple syrup on a cruise ship ! Thats really tacky and inexcusable. Both the cream cheese and butter were not on ice and were not cold enough. (breeding ground for food borne illnesses). We noticed one of the staff members at the buffet picking his nose and then serving guests ! The entertainers were 2nd rate , including Max DiFaz a horrible pianist, and a guitarist named Simon Belair who was truly awful as well. The sound system by the pool was horrible with loud feedback all the time. This was like the amateur hour. It is quite obvious that Azamara doesnt really make preparations and and only cares about selling things to guests on board. There is constantly someone trying to sell you something on board to the point of ad nauseum. This cruise line is for inexperienced cruisers that think they are going on a luxury cruise. I will never ever listen to my travel agent again ! The only good thing about this cruise was Russ Thomas Grieve, the cruise director who is not only extremely talented but interacts with guests and seems to really care about making the passengers happy. I would never go on another Azamara cruise again nor would I recommend this company to my worst enemy ! Read Less
1 Helpful Vote
Sail Date: December 2013
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the ... Read More
694 people signed up for a cruise advertised as New Year's Eve in St. Barts!!!!!!! On every photo it said south beach to st. Barts New Year's Eve!!!! Why didn't they deliver what was promised???? Why don't the passengers have any recourse????? All of us could have taken any cruise line!!!! We signed up because we were going to st barts. The captain knew that the harbor was going to be busy. He knew in advance that we were going to tender! Why weren't the proper provisions made???? My entire 8 day cruise was ruined as was everyone else's!!!! That is all anyone spoke about!!! People came from all over the world to go on this cruise!!! The food was awful, the service wasn't great, they had the casino closed for 3 nights! Who heard of a casino closed on New Year's Eve???? it was beyond boring!!! instead of being in st barts where the casino would of opened at 6pm we were docked in st Maarten where we were the previous day until 12 midnight!!!! We were there for the aza amazing evening!!! We were promised a 16 piece calypso band! I didn't know that we would be seeing 5 year old s playing the drums and women wearing inappropriate costumes dancing around!!!! We tendered in Nevis and virgin gorda where the water was rougher. Two men took your hand and put you in the tenders, no big deal!!! Supposedly in st barts, one or two tenders went out. The president of azamara was on our ship and you know that his wife was on one of those tenders!!!!! We had to wait for 5 hours while the people who had excursions came back!!! They let them go, because they made money on that , but the other people who wanted to explore on their own, were tole that the water was too choppy and couldn't get off!!!! How did the other 154 yachts get their passengers off and into st barts??????? The only nice thing about the cruise was the room was crisp and clean!!!!! Read Less
1 Helpful Vote
Sail Date: February 2008
First of all, let me say my wife and I are experienced cruisers. I think that is important to know, because first time cruisers either 'hate it or love it' and the reviews tend to show that. We have just returned from a 3 month ... Read More
First of all, let me say my wife and I are experienced cruisers. I think that is important to know, because first time cruisers either 'hate it or love it' and the reviews tend to show that. We have just returned from a 3 month stay in Florida, from where we sailed on, Grand Princess, Emerald Princess, Celebrity Constellation and finally Azamara Quest. The last named was advertised and packaged as a step up in quality (and price) from Celebrity, of which it is an off-shoot. Before travel, we read some reviews, which were not very complimentary. Armed with the knowledge that some people will complain and find fault with just about anything, we looked forward to the final cruise before returning home. Below is our experience and thoughts of the Azamara Quest, but first a word about gratuity. The very word gratuity suggests a GRATEFUL tip given VOLUNTARILY dependant on service received. If you have no choice, to who or how much, it then becomes a service charge, not gratuity. All drinks came with added gratuity, which is the way of all cruise lines. But on Azamara, another 3% extra (18%) is added to prices that are a little higher than normally charged on other ships. It was the most expensive, yet the worst in terms of entertainment and food, of our four winter cruises, everything done as cheaply as possible. The food in the main dining room, was a step down in quality from Celebrity, instead of being the expected step up. The entertainment in the Cabaret Lounge (no theatre) was made up of solo recitals, a trombone player (twice) a classical pianist, a classical singer, a classical violinist, one night a screen showing 2 hours live of the American Academy Awards(and a comedian who was o.k.) In every case the one artist did the whole show, no variety. On every Caribbean cruise I have been on previously, there has been a steel band playing on deck, especially at parties and sailaways. On the Azamara Quest a trio consisting of keyboard, drummer and a girl singer\guitarist who could not play or sing. The same trio played most nights in the only other music lounge, The Looking Glass, which was cold and lacking in atmosphere, due to the fact that there was nobody in the place. In the present format, Azamara will not survive. They may have a high ratio of reservations at the moment, due to people trying out a new concept, but most people I spoke to onboard, will not be re-booking. Read Less
1 Helpful Vote
Sail Date: December 2007
My travel agent booked my wife and me on the above voyage representing that this would be a five star experience, appropriate for the celebration of my wife's sixtieth birthday and consistent with our usual "birthday" ... Read More
My travel agent booked my wife and me on the above voyage representing that this would be a five star experience, appropriate for the celebration of my wife's sixtieth birthday and consistent with our usual "birthday" cruising choices (Crystal, Regent, Oceania, Holland America, etc.) I regret to say that we were greatly disappointed with Azamara. CABIN: Besides the diminutive shower, the lack of storage for toiletries is unacceptable. The toilet itself is problematic in that anyone less than six feet tall is left with dangling feet. While the size of the stateroom is small, it would be acceptable if some thought would have been given to its furniture. For example, the night tables with 12"x15" tops were useless in that a lamp was fixed in their center and occupied most of the surface, further, they lacked a drawer. The one shelf in the night tables was impossibly difficult to reach and the minuscule size of their space only emphasized the absurdity of their design. MAIN DINING ROOM: it was glaringly obvious that the facility was grossly understaffed resulting in slow service, exacerbated by the open seating style. The menu was anything but good, nutritious food befitting a five star operation. For example, sea bass was served to my wife with both a baked potato and mashed potatoes, but no vegetables. In fact no fish was served with a vegetable (unless specifically requested!). I was served lamb chops which were fit for resoling shoes, not for human consumption. Soft shell crabs could not be cut with a hacksaw. Filet mignon was served with tomato sauce on top. In fact most dishes were served with an assortment of nondescript sauces which did not enhance their taste. The one time that lobster was on the menu, a tail overcooked beyond belief was served. The chef's attempt to prepare escargots in a butter sauce was laughable, in a sad way - by the time they came to the table the butter had congealed into an inedible mess. Of course recourse to "something else" may be had, but by then one looses ones appetite waiting and waiting and waiting. What was utterly lacking was just simple plain palatable food unspoiled by incompetence in the kitchen. WINDOWS CAFÉ: The tile flooring of the cafe becomes as slippery as an ice rink due to condensation. A meager attempt of the staff to cope with the situation by laying down mats in strategic places is foiled by the simple fact that there are not enough mats to do the job! People were slipping and sliding repeatedly and it is pure chance if no serious accident occurred. Again the problems of understaffing and food choices are blatant. The cooked foods were drowned in creamy, or tomato based sauces, or swimming in grease. A "healthy" alternative just was not there. POOL GRILL: It would have been helpful if there had been a posted menu of what was available. The turkey burgers were good, but they were not discovered until late in the trip. Incidentally, the stateroom information book only listed frankfurters, hamburgers and garnishments (coleslaw etc.) which were generally bad. POOL DECK: So many chairs that there is no room to move! Is it understaffing or incompetence when food leftovers noted at 4PM are still littering the same tables on the pool deck well after midnight? And what about the unwillingness of the deck staff to prevent adults taking infants with/ without diapers into the pool (we found out that in at least one instance, the infant who was taken into the pool was the child of an officer of the ship). This was called to the attention of the Guest Relations Manager, the Hotel Manager and Security personnel, by us as well as a number of other passengers, to no avail. Only after the matter was called to the attention of the medical officer was action taken and the pool drained. In fact the pool had to be subsequently drained several more times due to infant's being taken into the pool and the inevitable poo floating in the pool. SHIP MANAGEMENT: The unwillingness of the Guest Relations Manager to make herself available to discuss anything was a classic. She was on her break and wanted us to wait until after her break to see her. The Hotel Manager was equally unresponsive. As I eventually told the Captain, in her presence, her arrogance is exceeded only by her incompetence. PRIME C RESTAURANT:. The meal was memorialized by my having a slab of fat instead of a veal chop, replaced by a section of inedible tendon. It was not a good experience and convinced us that this specialty restaurant was not worth a subsequent visit. EXCURSION PROGRAMS: We spent over six hundred dollars on shore excursions. Compared with our experience on other voyages, at least two of the excursions were a total waste of money. The Santa Marta City tour gave us little to see or learn, the 'significant' historical events amounted to Simon Bolivar having slept there for eleven nights before dying. The special folkloric show was a sham performance by four couples in native costume. "La Crucecita" and scenic drive tour in Huatulco, Mexico, can be summarized as one continuous sales pitch for condominiums and to attract future tourism to the local hotels. FITNESS CENTER: The fitness center has a reasonable number of cardio machines for the passenger complement. However, not all machines could be used simultaneously because of obsolete electrical capabilities SPA FACILITIES: The men's shower stalls did not have shampoo and at first use no shampoo could be located. When this was called to the attention of the spa attendant I was told that a half gallon bottle of shampoo was available to be shared by all. The second time I was there , there was indeed a bottle of shampoo to be shared, however, the next time it was nowhere to be found. When I inquired, I was told that "it must have been stolen by a passenger" and I was advised in the future to bring the shampoo from my room. This would of course defeat the entire purpose of my using the spa facilities which was to free up our stateroom's shower for my wife's use. She too needs shampoo. Any attempt to shave in the spa facility turned into a "comedic act" because there is no mirror over the one and only sink, nor is there a sink under the one and only mirror (unless the sink and mirror in the toilet stall is used thereby precluding anyone else from using the toilet). MISCELLANEOUS: There was a production crew including actors for the purpose of developing an ad for AZAMARA. It would have been good to know prior to the cruise that we might be inconvenienced by such filming instead of being confronted with it once at sea. In addition, when we were in Huatulco, a large number of "visitors" who I believe were being given a tour of the ship once again interfered with the passenger "space" on the ship. Our overall experience on AZAMARA left us feeling like "guinea pigs" on an experimental cruise, for which we paid.. Read Less
2 Helpful Votes
Sail Date: December 2007
Let me preface this by saying that we are Oceania customers.This cruise was sold to us as Oceania but better. The ship is identical to O's. We asked very specific questions of our TA and were told that they were answered by Celebrity. ... Read More
Let me preface this by saying that we are Oceania customers.This cruise was sold to us as Oceania but better. The ship is identical to O's. We asked very specific questions of our TA and were told that they were answered by Celebrity. It seems many passengers were told different stories and it was quite clear that staff on the ship was stunned to hear what we had been told. They blamed the TA's. The TA's said the cruise line lied. Whatever the case may be, this was a disaster and it could have been avoided if we were told the truth. Celebrity runs this ship how they see fit. I was denied the option of saying this is not for me due to misrepresentation. The embarkation was so unorganized. Our luggage was torn apart as if we were drug smugglers. Celebrity staff stood by and chatted.We chased up and down "buying" replacement forms to prove we had entered Acapulco even though our passports were stamped. We arrived to find that there was Norovirus on the ship. We had to sign forms stating that we had no symptoms. Anyone who even mentioned an upset stomach was confined to the cabin for 48 hours. Why bother to hand out clorox wipes to passengers when you allow them to dig their hands into the food, reaching under the plexiglass panels to grab food while the staff chatted. We avoid buffets in general, however when the dining room was closed for lunch, which was often, you had no choice.The cold salads were re-worked everyday. There was no pasta station, the cold cuts were like luncheon meat but there was always a big roast. A poached salmon once in a while would be nice for those of us who do not eat meat. There were 120 children on board. The cruise line claims they just found that out. I think not what with all the registering you have to do. We met people who were told by their TA's that Celebrity was marketing this new line as an upscale family cruise. That's not what we were told.We were also told that the library was now Michaels Pub and a great place to hear music and have a drink before dinner. I thought that could work but remembered that there was no bar in there. We sent that question out and were told that the specialty restaurants were right there, had bars and would service the room. Sounded good. Well there is no Michaels Pub. It is called the Drawing Room. There was a piano tied down in there. I asked Heike if they couldn't move the piano down to the old Martini Bar. She said they were thinking to do that but it couldn't happen until they got to Miami. By 10 AM all lounges on the pool deck were "reserved" Adults were told to leave the pool! Kids ran wild stuffing up drains, laying on the floors in the elevator and blocking stairways. We watched a passenger show Becky the "cruise director" pictures of the garbage in the drains. Our A/C did not work for 4-5 days. The engineers came up and asked us to be patient. The duct was cold but there was NO AIR coming out. We were told to keep the drapes closed in the cabin at all times to lessen the heat load. So much for the balcony! Eventually they fixed it so that it worked every other night.If it was working finally, why couldn't they maintain that? The food in the dining room is quite good. The service is another story. If they know you are very unhappy, they will make sure you have a good waiter. They did this for us. We were grateful. However after a few days everyone wanted the same waiter, Aldwyn, and he was killing himself to keep up. This is a cruise line that I feel would rather put out fires rather than do it right the first time. With the Martini Bar gone, there is no place to gather for a quiet drink and hear some live music before dinner. Oh that brings me to the Mosaic Cafe. This is a hallway that the two shops they have open on to. It also leads to the casino. So you may sit and sip a drink and listen to the whizzing sound of the smoothie blenders and coffee machines. Lots of treats at no charge at the counter but the coffee is very expensive. Not the place to sit and have a Martini. The Looking Glass which was a late day gathering spot on O (Horizons) where they served tea and passengers could compare notes and regroup is closed until 5:45PM. Except on this cruise as they made it the Kids Klub. At 5:45 the DJ came on and blasted you out of there. The hotel manager suggested this wonderful trio onboard called Mirage would come up to play there at that time. That was a great idea. We met Lorenzo the restaurant manager and suggested that since a few people would come up there, it would be wise to have additional bar staff. It was limited to one person. Again they said absolutely. We all went up that night and sat for 30 minutes with not so much as an approach for a drink. We brought them in from the pool bar. Since Azamara schedules everything in 45 minute intervals the trio was now off. We headed down to the dining room and saw Heike the hotel manager and Lorenzo. They asked why we were down stairs. We explained about the no service. Awful they agreed and bought us a drink. That doesn't cut it anymore. Save your free drinks and your chocolate covered strawberries and run a decent ship! The entertainment staff although very young were very talented.Many of the other shows were cancelled for various reasons. We asked Becky why the staff didn't do more on their own as they were dying to sing. Oh no she said, they have very strict contracts and certain charts that they can sing and that's it. The band is quite good, but again, they play for the show and nothing before or after. This was one calamity after another. In my opinion this is a serious case of misrepresentation. It should never have happened. BTW, be prepared for the slowest internet service in history. We took packages in increments of $100.00 to get a better rate. Considering it could take 30 minutes to connect and read your email, those minutes went by fast.After the 4th package that was enough.Azamara gets no more money. Most ships provide and email service for the duration of the cruise. You pay $2.00 for each outgoing or incoming email. No need to go on line. Not here. For those of you who will say----stay on Oceania, I agree. We intend to. If we had been told the truth we could have saved ourselves as well as Azamara a lot of aggravation. Read Less
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.7
Value For Money 3.5 4.2
Rates N/A 4.3

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