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5 Helpful Votes
Sail Date: June 2019
We have cruised with Azamara several times. After a very disappointing cruise in March, we decided to give it one more try. Azamara is no longer a luxury cruise line. The food was very disappointing and mediocre. The only decent meal ... Read More
We have cruised with Azamara several times. After a very disappointing cruise in March, we decided to give it one more try. Azamara is no longer a luxury cruise line. The food was very disappointing and mediocre. The only decent meal we had in the main dining room was the sea-day buffet. The dinner buffets in Windows cafe ranged from outstanding to terrible. Although this was an Alaska cruise, we were never served crab and were offered Alaskan salmon only once. The food is better on Celebrity, and in a different class altogether on Oceania. Our cruise was originally scheduled to dock in Haines, but the port was eliminated. We did not get a price adjustment from Azamara or an alternate port, just another sea day. We had less than optimal dock sites in Icy Strait Point (tendered), Juneau and Ketchikan. Juneau had a free shuttle. The internet was incredibly slow. Also, due to their “upgraded” system, there was no way to tell how many minutes you used each time you logged on and off. Your minutes disappeared with no documentation of where they went. The White Night was a joke. No more grilled lobster tails. Instead, lukewarm seafood kebabs with a small piece of lobster, a shrimp, a scallop, and large chunks of fish. It was very windy, and many folks opted to eat inside. We were in Victoria on Canada Day, and the fireworks were supposed to be an added attraction to the White Night festivities. However, they were difficult to see from the ship. The liquor brands included in the complimentary package are low end. You get better choices with the Classic package on Celebrity. The cruise director, Ernest, was excellent. All of the ship’s singers and dancers were very talented. The entertainment was very good. The ship excursions we took ranged from average to excellent. We especially enjoyed the Sitka raptor center and Sitka tour and the Mendenhall Glacier and Salmon Bake. The salmon was grilled over coals with a maple glaze. Best food we had on the cruise. Our room was a standard balcony cabin. The bedding was great. Our shower had mold on the floor when we first got to our cabin. It was not removed until we complained to Guest Relations. Other than that, the cabin was very good. The service in the main restaurant was very poor. I always had to ask to get my water refilled. The menu was uninteresting. The daily chef’s specials were the same as the entrees served at the dinner buffet in Windows. Azamara used to be our favorite cruise line. It no longer is. The brand has been cheapened and it’s no longer a luxury cruise line. Read Less
4 Helpful Votes
Sail Date: September 2018
Picked the cruise because of the itinerary. Best part of the voyage was the entertainment -- 4 young opera signers, Amazing night in Dubrovnik, and Captain Magnus. Our cabin, a suite 8043 was much smaller than what we are used to on ... Read More
Picked the cruise because of the itinerary. Best part of the voyage was the entertainment -- 4 young opera signers, Amazing night in Dubrovnik, and Captain Magnus. Our cabin, a suite 8043 was much smaller than what we are used to on other lines. Azamara advertises the suites include complimentary dining in Prime C and Aqualina. We were traveling with two other couples also in suites. It was next to impossible to get dining reservations. Our "butler" told us to speak to the manager of those dining rooms. He was very unhelpful. We did manage to eat in Prime C once and Aqualina twice. Service in Agualina was poor and food mediocre. There was nothing special about food or service in Prime C. The included spirits and wines on the ship ranged from drinkable to not. We were constantly "encouraged" to purchase upgrade packages. Had to pay extra to have a glass of Chianti in Aqualina the Italian restaurant. Ridiculous! Enrichment lectures were scheduled for 8:15 pm when everyone was dining. The ship seemed understaffed, especially in all the food venues. . Only really great service was from our cabin attendants. Overall value of cruise was poor. We sailed on the RSSC Explorer earlier in the year -- had a very large suite, absolutely everything was included. Cost was $95 per per/per day less than this cruise. And that was before we had to pay for the shore excursions, wine, etc. on Azamara. Shore excursions ranged from terrible in Rijeka (why does Azamara not use the microphone/ear buds other lines use) to excellent in some other ports. Will not sail with Azamara again. Read Less
4 Helpful Votes
Sail Date: February 2018
This is our 20th cruise, first (last) on Azamara. While the line definitely has its fans (groopies?) its just not for us. Many seem thrilled with the "personal attention" they perceive, it's available on most ships if you ... Read More
This is our 20th cruise, first (last) on Azamara. While the line definitely has its fans (groopies?) its just not for us. Many seem thrilled with the "personal attention" they perceive, it's available on most ships if you seek it out. The ship's appearance was good. Some failed decorative embellishments coming off the closet doors, and what has to be the smallest shower i've come across. What others considered "special" events (White Night, Azamazing Evening) we saw as just another way to foist a buffet on guests, instead of providing dinner in the main dining room. I'm not a fan of standing on lines each time I want to get something to eat. Again, I will emphasize that many passengers (a large % being repeaters) felt they were happy with the evenings. The biggest failure centered around the attempt at entertainment. First, since this is a small ship, there was just one entertainment venue at a time. Unlike other ships where there was a choice of piano bar, soloist, combo, etc., here is was just one. AND often it was a failure. The first evening, our Cruise Director (who was great) let us know how we were in for some special entertainment nights, all NEW. (That should have been the first alert.) One of the great, new shows was in conjunction with 54 BELOW, a cabaret located below Studio 54 in Manhattan. Great write-ups and fabulous performers appeared in the past. That's great but what we go was a singer who was promoted as singing in over 1000 performances of "Jersey Boys" He appeared two nights. We, along with everyone in the venue, was expecting songs that must be from ... "Jersey Boys"...right? Wrong, Although a very good singer, he chose to relate his life story, and sang a collection of music from the 40's. I will tell you I love this music and play it often, but like others we were confused. On his next performance night all were waiting for the "Jersey Boys" experience. Again...disappointment. He sang some of HIS favorite songs from the era. The final song was from Jersey Boys (and there might have been one buried in the middle) but none of the songs seemed to be the "show stoppers/top of the charts" songs we expected. BUT, this was not the biggest disappointment in the entertainment. We were also treated to another completely new experience...SHORTS AT SEA" This was an evening of three 10 minute plays (A rage in Miami since the mid 90's) I'm guessing the target audience does not have the ability to focus for more than 10 minutes at a time, hence the idea. Overall, the performances were mediocre to bad. How do I (not a theater critic) know? Well on the first night of performances (yes, there were more to come) I noticed some empty seats after the first act, and many more after the second. The next morning I hear one couple asking if another saw the show, and what did she think. I'm close to exact here, so I will use quotes..."I've never seen anything so terrible." We tried the second performance (again, nothing else to do on the ship) and the venue started out about 3/4 full. After the first play, 1/2 full, and we left with others after the second act. Thankfully, the ship did provide an excellent alternative for the third night's performance, having a very talented piano/arranger, Sasha, and keyboardist George try to put together some impromptu entertainment. Unfortunately, an alternative was not planned for the fourth (yes, FOURTH) night of this fodder on a 12 night cruise. However, apparently a higher authority was displease and the seas got rough enough that our actors from Miami could not perform! I say no more. The house band of five very talented musicians excelled when they were given the main stage, and even small grouped at the pool. On one night the Cruise Director did a great performance (he was on stage in Mama Mia) and brought that excitement with him. Oh, back to that last night....small ship equals rocking ship on rough seas and many cruisers had a rough evening that would have been much less upsetting on a larger ship. I know that the Azamarites who read this may not agree since they seem to feel everything Azamara is superior, but trust me, it ain't so. Read Less
1 Helpful Vote
Sail Date: January 2018
We have sailed on many cruises, and Azamara was a new one for us. The Quest looks just like the smaller ships on the Oceana line and except for a few differences they are exactly the same. But only in the ships appearances. We were on ... Read More
We have sailed on many cruises, and Azamara was a new one for us. The Quest looks just like the smaller ships on the Oceana line and except for a few differences they are exactly the same. But only in the ships appearances. We were on the prior segment and wanted to continue to see new ports in this part fo the world. 1 No embarking as we sailed on the prior segment, we stayed onboard and enjoyed the pool area. 2. Our cabin in the Continental Suite area was large but oddly decorated. The carpet was beige and black and always looked dirty. The large desk and counter above low drawers was a fake marble that also just looked dirty although that was the design. The bathroom was ok but had a tub with the shower in the tub. Now this was supposed to be a suite but a cheap shower curtain that didn't close all the way was really odd. Large balcony but rust stains everywhere. The cabin staff never brought in the seat cushions so they are always wet. More air-conditioning issues and chronic sewer smells in the corridor. 3. Dining - Main room was the best with OK meals but nothing special. The specialty dining was Italian or Steak house themed. Both rooms looked nice but the menus never changes. Both rooms had sushi as a special appetizer. Really!! The Italian had only one pasta dish and the Steak house had mediocre meals. Don't get the soufflés unless you like scrambled eggs for dessert. Our experience in the Italian venue: I asked for the pasta as an appetizer and got a well overcooked glop of pasta, could not eat it. While having dessert an 1 1/2 hrs. later the chef came over, apologized for the bad pasta and offered to make it again for me! During dessert!!!!!! And Azamara charges people for this lousy food and service. We had these issues on the first segment and nothing changed. Not even the menus. 4. The shore excursions were abysmal. Inexperienced guides, small 20 seat buses, some with minimal air conditioning. No headsets for walking tours and all guides talked to the air in front of them and unless you were right next to the guides you heard nothing. And so overpriced too. We saw other cruise ship folks getting on big buses and headsets too. After the 1st segment we cancelled all the pre-booked tours me made. Others did the same thing. We then did our own thing for a fraction of the cost and enjoyed the ports on our own. We do this in many places but gave Azamara a chance to see what they offered and they are worse them most. 5. Entertainment - As usual, like so many other ships the in-house productions were amateurish and high school productions are better. They did hire a few individual entertainers who were great but thats rare. The band only played at night, not at the pool area. Oh and Azamara has one night they take you to a special show in one of the towns. They transported at least 600 people in mini vans to an indigenous tribe location for a show. It look almost 2 hrs. each way to get everyone to and from the venue for a 40 minute show and unless you were outside the canopy area you saw nothing. Why couldn't they bring the 15 performers to the ship? A waste of an evening. 6. Staff - Amazing and great and wonderful. They made the cruise bearable. All except our butler. I don't know what he actually does but he constantly asked what he can do for us and we said "thank you we are fine". He served tea at 4:00 pm each day and he thinks that is something special. Even when we put the "do not disturb" sign on the door he called us on the phone asking if we wanted tea. This went on for both segments and during the second segment we just had to tell him to stop bothering us. 7. Public spaces are nice but so dated. Upholstery is warn and faded. 9. Disembarking was delayed and absolutely no organization. No matter what numbers were to be called first, there was a huge crowd pushing and shoving. The shore side folks acted like it was their first day on the job and had no clue. Nothing luxury about the ship. Although the staff did try to keep shorts out of the main dining room, jeans, flip flops, and pullover shirts were plentiful. So many folks in shorts and tee shirts just went to the buffet off the pool area. Some nights it was packed and of course no one told anyone about the dress code in the casino. We met some great folks, enjoyed the crew and saw some amazing things in Central America and Mexico. But no way will we ever sail Azamara. Read Less
Sail Date: January 2018
We have sailed on many cruises, (52 to date) and Azamara was a new one for us. The Quest looks just like the smaller ships on the Oceana line and except for a few differences they are exactly the same. But only in the ships appearances. ... Read More
We have sailed on many cruises, (52 to date) and Azamara was a new one for us. The Quest looks just like the smaller ships on the Oceana line and except for a few differences they are exactly the same. But only in the ships appearances. We booked this segment and the next as a back to back of Central America & Mexico. Except for Mexico all ports were new to us. So the itinerary was what got us to book. 1. Embarkment in Costa Rica - We get an email the night before that the location for embarkment is a different location but as independent guests, no further details were given us. Repeated calls to Amamara were no help. Thankfully our driver got us to the new port on time. We had a confusing and odd embarkment through the village of Puntarenas. Then sent to the theater for two more groups to inspect us. 2. Our cabin in the Continental Suite area was large but oddly decorated. The carpet was beige and black and always looked dirty. The large desk and counter above low drawers was a fake marble that also just looked dirty although that was the design. The bathroom was ok but had a tub with the shower in the tub. Now this was supposed to be a suite but a cheap shower curtain that didn't close all the way was really odd. Large balcony but rust stains everywhere. The cabin staff never brought in the seat cushions so they are always wet. Air conditional was non-existent when we arrived. It took 5 hrs. to fix. Why? 3. Dining - Main room was the best with OK meals but nothing special. The specialty dining was Italian or Steak house themed. Both rooms looked nice but the menus never changes. Both rooms had sushi as a special appetizer. Really!! The Italian had only one pasta dish and the Steak house had mediocre meals. Don't get the soufflés unless you like scrambled eggs for dessert. Our experience in the Italian venue: I asked for the pasta as an appetizer and got a well overcooked glop of pasta, could not eat it. While having dessert an 1 1/2 hrs. later the chef came over, apologized for the bad pasta and offered to make it again for me! During dessert!!!!!! And Azamara charges people for this lousy food and service. 4. The shore excursions were abysmal. Inexperienced guides, small 20 seat buses, some with minimal air conditioning. No headsets for walking tours and all guides talked to the air in front of them and unless you were right next to the guides you heard nothing. And so overpriced too. We saw other cruise ship folks getting on big buses and headsets too. 5. Entertainment - As usual, like so many other ships the in-house productions were amateurish and high school productions are better. They did hire a few individual entertainers who were great but thats rare. The band only played at night, not at the pool area. Oh and Azamara has one night they take you to a special show in one of the towns. It rained on the day we were to see this show so they brought all the entertainers on board. The show was to be outdoors and there were more entertainers then guests in the cabaret lounge. And for a 1/2 hr. show?! 6. Staff - Amazing and great and wonderful. They made the cruise bearable. All except our butler. I don't know what he actually does but he constantly asked what he can do for us and we said "thank you we are fine". He served tea at 4:00 pm each day and he thinks that is something special. Even when we put the "do not disturb" sign on the door he called us on the phone asking if we wanted tea. One night he even found us having dinner in the main dining room and asked if there was anything he could do for us. I sure wanted to tell him truly but just said "no thanks". 7. Public spaces are nice but so dated. Upholstery is warn and faded. 8. No disembarking as we sadly stayed on for the next sailing. Nothing luxury about the ship. Although the staff did try to keep shorts out of the main dining room, jeans, flip flops, and pullover shirts were plentiful. So many folks in shorts and tee shirts just went to the buffet off the pool area. Some nights it was packed and of course no one told anyone about the dress code in the casino. I would say this was an experience and would never sail with Azamara again but we had to sail with the for another 14 nights. Read Less
Sail Date: November 2017
We really enjoyed our first cruise with Azamara but boy it sure has left a bad taste. On returning home to Australia we checked our bank account and noticed an unauthorised deduction of over $400 AU dollars. Numerous phone calls and ... Read More
We really enjoyed our first cruise with Azamara but boy it sure has left a bad taste. On returning home to Australia we checked our bank account and noticed an unauthorised deduction of over $400 AU dollars. Numerous phone calls and promises to replace the money..that they admit should have never been taken from our account in the first place...we are still waiting. They have repaid 2 different portions on different dates but there is still an outstanding balance owing. They seem to be mixing up American dollars with Australian dollars. If we owed them money we would be paying interest by now. We have made numerous calls but always have to deal with an office in Manila. Has anyone else had this issue. We are booked on another Azamara cruise but are not so sure of them now. Cruises many times with other cruise lines and never had this problem before. Other than this problem, food was good, laundry service good, entertainment ok, internet worked well for us but heard others had problems. Ports, we loved Gibraltar, Portugal Funchal and Bermuda with its overnight stay in Hamilton. We did the Goslings Rum tasting cruise and got to see some of Bermuda’s wealthy homes on the water. Captain Jose Vilarinho was very much a people’s captain, always stopped to chat and had a great personality which was evident in his midday summery. We enjoyed White Night even when someone else took our table while we were getting our food...the drinks waiter sorted that out. The ship never felt crowded, lots of lovely public spaces and at the cafe people had their coffee and cake and moved on.....not like other ships we’ve been on where people get a table early and stay there all day, reading or playing cards. Lovely to be welcomed on board with a drink. Embarkation and disembarkation went smoothly. Read Less
12 Helpful Votes
Sail Date: December 2016
We have cruised on Azamara at least 5 time prior to this cruise so we had a level of expectation. It was not met in many respects. Since Azamara had a promotion on the air flights they booked our arrival to the San Juan airport for a ... Read More
We have cruised on Azamara at least 5 time prior to this cruise so we had a level of expectation. It was not met in many respects. Since Azamara had a promotion on the air flights they booked our arrival to the San Juan airport for a 5:49 PM arrival. By the time we got our bags and a taxi it was around 7 PM when we got to the ship which was scheduled to leave at 9 PM. At the doc there were no Azamara personnel and no porters to take our luggage. We dragged our luggage to and through a security check point. Then the problem really started. The gang way was not a ramp but about 50 steps straight up. NO HELP AVAILABLE! We our both in our 70's and in 85 degree humid weather had to schlep our bags up 50 steps. Upon entering the ship we got the normal BS welcome and an offer of a glass of wine. I told them instead of wine perhaps luggage help would had been nice. Blank looks was what I got. The next problem was that by arriving late I could get only lousy reservation at the extra cost restaurants. Other ships allow online bookings in advance. Azamara needs to adopt this. The next day, 12/28/16, we had booked to go to Saint Martin's Orient Beach which we had been to many times before this visit. More about this advance booking later. The trip left over an hour late and Azamara took us to the tender a back route through the ship and completely forgot there was no beach towels or water for us until I asked. They then treated me disrespectfully for asking. Eventually they hand carried them to us on the tender. On 12/29/16 we just shopped in St. Barts. It is very French and very expensive. I looked at my onboard account and noticed a charge for our trip to St. Martin that I had prepaid. I called Customer Relations and told them of the error. The young lady was very condescending and said if I didn't believe her that I had not prepaid to call my credit card company if I had a cell phone. I did not call figuring I will wait until I get home and check. On 12/30/16 we were at St. Kitts for the Azamazing Evening at the Gouverneur General's Home. It was a great event. Music, food and a police motorcade. On 12/31/16 in St. Kitts we had a shore trip that everyone thought was to the Marriott to use the pool and beach. What did we get? about 3 hours of sightseeing a then being told we had ONE HOUR at the Marriott. Who can enjoy the pool and beach in one hour. VERY DISSAPOINTING. The New Year's White Night Party was good until the ship did not leave on time at 9 PM because it was windy. The next morning we were told the ship did not leave until 6 am because the side thrusters were too weak to get the ship away from the dock. Since we were late leaving we would skip stopping at Tortola and have 3 days at sea instead of two days as we headed to our final destination of Miami. Upon getting home I saw that I had been double charged for the Saint Martin's trip and had to call and spend 30 minutes getting someone to refund my money. We have cruised on Crystal, HAL, RCCL, Celebrity, Princess, NCL. Azamara is our preferred line but they sure under performed on this trip! Read Less
3 Helpful Votes
Sail Date: December 2016
We have travelled many times on Azamara, this was so looked forward to and disappointed on so many fronts. The worst was the Amazing evening, it was dreadful.The blurb said we would be met by stilt walkers and proceed carnival style to ... Read More
We have travelled many times on Azamara, this was so looked forward to and disappointed on so many fronts. The worst was the Amazing evening, it was dreadful.The blurb said we would be met by stilt walkers and proceed carnival style to a folkloric evening, returning to the ship singing carols. Wrong on all counts. We were left to walk to the end of the pier for a performance by a magician of dubious skills, the local high school band played for a while. Great disappointment. The whole debacle could have been accomplished on board. The entertainment was lack lustre. Having been spoiled by hands on CDs like Tony Markey and Eric de Grey , Russell Grieve was not at all up to their standard.we rarely even saw him. He would put me off booking my next Azamara cruise . No carols at the trim the tree event again as promised. To sing of Christmas we went to the non denominational midnight mass, very high church Roman Catholic. The priest had 5 bottles of communion wine, he opened one, had a glass, that was the last we saw of that. He gave out communion wafers then proceeded to eat the remainder like popcorn while a singer sang. He treated the sacred body of christ like crackerjack, sitting to one side cramming them in his mouth. It disappointed in so many ways, standards crashed in windows, cold food in Discoveries. It nust was not Christmassy. Read Less
21 Helpful Votes
Sail Date: May 2016
Our travel agent recommended this GrandPrix Cruise as we then stayed on board for another 12 nights to Southampton Oh what a BIG mistake.Captain Carl made is first onboard talk,WE have sailed with him before very nice person.But what he ... Read More
Our travel agent recommended this GrandPrix Cruise as we then stayed on board for another 12 nights to Southampton Oh what a BIG mistake.Captain Carl made is first onboard talk,WE have sailed with him before very nice person.But what he said was alarming making it perfectly clear what to expect.It was more of a beer cruise than an 6 star Azamara luxury cruise Hardly anyone turned up for the cabaret shows The food was never hot.Then we after the GRANPRIX cruise we sailed to Southampton where the Highlight was too Sail into Seville....................................Not to happen the ruddy Rudder was not working???????Then it was said an electrical fault who knows the truth but the highlight of this Expensive cruise was not be.To say the food got better is An understatement i ate breakfast in the discovery restaurant waiter service I asked for soft scrambled eggs on toast I got over cooked eggs on bread.My wife & I sailed the Panama Canal & Dubai to Istanbul they were both FANTASTIC these 2 sailings where a DISASTER I hope this was just a BLIP by Azamara,because the staff really are amazing but this cruise was certainly not Raymond Abrahams Read Less
16 Helpful Votes
Sail Date: March 2016
Having cruised with Azamara 4 times before and having just completed the 16 night CUT to 13 night Asia cruise on Azamara Quest we felt it necessary to post this review: 1. We did not receive any communication from Azamara regarding the ... Read More
Having cruised with Azamara 4 times before and having just completed the 16 night CUT to 13 night Asia cruise on Azamara Quest we felt it necessary to post this review: 1. We did not receive any communication from Azamara regarding the shortening of the cruise - found this out by accident whilst checking the shore excursions on line, a few days before flying out 2. 'Azamazing evening' was abysmal - held in a sterile passenger terminal - a direct result of the culling of Ho Chi Minh city from the itinerary 3. Overall the food was not up to the expected standard 4. In Hong Kong we were docked about 1hour from the city making the return trip to the ship about 2 hours - lost sightseeing time. Our overnight in Singapore was also cut. 5. The number of workman on board the ship felt like we were already in dry dock renovation time 6. Despite receiving a net refund for the lost 3 days, no real compensation has been forthcoming for time/stress incurred, expense of rebooking 3 days in Singapore or associated booking fees & taxes for the cruise We are extremely disappointed with the manner in which Azamara has handled this whole situation. Azamara should treat their customers sympathetically and pay real compensation to win back their disillusioned clients! Read Less
15 Helpful Votes
Sail Date: March 2016
We have cruised numerous times with Azamara and with Seabourn, taking price into consideration until now have enjoyed them equally. There were many problems on this cruise, the wine list was sadly depleted with several of the wines ... Read More
We have cruised numerous times with Azamara and with Seabourn, taking price into consideration until now have enjoyed them equally. There were many problems on this cruise, the wine list was sadly depleted with several of the wines advertised unavailable. The food was just okay, again several obvious items missing. Berries were frozen and mushy and the fruit and juices were never varied. Steaks overcooked and veal greasy and appeared deepfried. Wait staff training seems to have relaxed and waiters regularly walked away when being spoken to, reached in front of diners to retrieve dinnerware and on one occasion dropped dirty cutlery in my lap. Entertainment was dreary, bingo ball machine not working, and run through so fast by a crew member we could not understand that all enjoyment was lost. The Azamazing evening was a disgrace, held in a terminal hall with no atmosphere a few dreary performers and long lines for a caricature or calligraphy drawing. Within fifteen minutes they had run out of beer and white wine. Second half of the cruise the ship was invaded by workers filling the corridors with men, ladders, cables and removed wall and ceiling panels from morning to night making pleasant travel impossible. on the last day they pretty well dismantled most public areas making everyone feeling they couldn't wait to get rid of us. I could go on but will end by saying it is the first time I am pleased to be at the end of a cruise. Read Less
2 Helpful Votes
Sail Date: December 2015
We have cruised Azamara many many times, and the rating we normally give is between 5-6* This Xmas cruise we would put at 3* The crew as usual were excellent..... shame the rest of the cruise doesn't fit that description. ... Read More
We have cruised Azamara many many times, and the rating we normally give is between 5-6* This Xmas cruise we would put at 3* The crew as usual were excellent..... shame the rest of the cruise doesn't fit that description. The Food... It was Boring and monotonous, both in Discovery and Windows, Not up to the Azamara usual standard. The Officers dinners they were fantastic, the menu and company was worthy of a 6* Entertainment unfortunatly was really poor, we have seen the same shows each Azamara cruise we have been on, and we sailed a total of 51 days with them in 2015. The Cruise Directors (CD ) Russ on the Quest and Eric on the Journey, are amazing, the shows were never the same, even with the same limited area etc, they had a twist on their shows that kept them fresh, but the ( CD ) on this Xmas cruise and the previous 37 night cruise in May through Europe was Tony, and on both of these cruises he failed to step up to the job...... His very impressive resume, reads as long as your arm, Doctor, Lawyer, Account etc etc, and most comments were they feel he might have been better at one of those positions, but NOT a Cruise Director, and that is what we needed on our cruises, someone capable of organising entertainment, both at night and during sea days... He states that interaction with the passengers is essential Read Less
Sail Date: February 2015
Sailed for the 2nd time with Azamara, last year Azamara Journey Singapore to Mumbai. What a difference a year makes!. The staff were far less attentive, ( maybe they were tired) the food was not good at all. The MD was taking an age to get ... Read More
Sailed for the 2nd time with Azamara, last year Azamara Journey Singapore to Mumbai. What a difference a year makes!. The staff were far less attentive, ( maybe they were tired) the food was not good at all. The MD was taking an age to get served, but then the food that was offered was very inferior. So called hot meals were hardly tepid, and soup was so cold it had grease floating on it. It was reported to the Maitre D and for a couple of nights we had hot plates so hot that the gravy or "JUS" was just a dark stain as it had evaporated. We did not go to the self service for dinner as it was mainly currys, although for lunch they had good salad selection. The entertainment was dire. The show " could not go on" as one of the cast had been flown home ill. Why another dancer/singer could not have been flown in I know not. To have so many pianists entertain was ridiculous. The Australian was a very good pianist but 3 times? likewise the pianist/magician twice and the usual guy from the bar who was good as background music was the "star" in the theatre 1 night. Add to that a comedian from the crackerjack ere for 2 nights and you will see what I mean. Dire. The amazing evening was nice but quite short really,especially for those who boarded transport later than us. The cabin was fine and well attended to by the room people, bijou but lovely and quiet. Maybe we were spoilt last year by the cruise director Eric but the one this year seemed to have little personality and was hardly ever seen just heard on the microphone. Had this been our 1st Azamara cruise we would have never contemplated another, a view shared by many who left the ship on the last day and paid 168$ each to go to a hotel from 10 to 4 rather than sit in the airport. The trips were very expensive and downright dangerous on occasion and we received a not very generous 50% refund on the cost. I would have preferred a safe trip. I have been on many cruiselines and taken 39 cruises to date and this one was one of the worse Read Less
4 Helpful Votes
Sail Date: February 2015
Azamara sells their cruises to "destination" cruisers, yet they have the most incompetent shore excursions desk, worst tours and most expensive. their free shuttle to the city centre usually translates to 'designer ... Read More
Azamara sells their cruises to "destination" cruisers, yet they have the most incompetent shore excursions desk, worst tours and most expensive. their free shuttle to the city centre usually translates to 'designer mall' so if u r not into high end shopping, u need a tour. overpriced, eg Komodo Dragon tour $179 for I hr. of which we spent ten minutes taking pics of lethargic lizards. I suspect they were drugged because I had friends who took a private tour and were shown dragons immediately upon hitting land and the guide pointed out the fat one had just eaten. these lizards scurried into the brush and they stalked down more, our guide told us all about flora as we followed signs pointing to the azamara path to the dragons. after 40 min. all eight groups magically 'found' a group of dragons who lay quietly in a bunch. altho I haven't tried it, princess offers a similar tour for $129. in semerang I chose to visit the oranatangs which were great, however, our guide forced us to go 3 hrs without water while other groups were given lockers to hold their water bottles and stuff. I complained to the shore excursions desk when I returned and nobody ever addressed my concerns, I even wrote my concerns on the form sent to me for the purpose of solving problems before the journey's end. no response. I included the other shore excursion that was misleading, the itinerary was ignored by the guide and my group was taken shopping at a mall instead of seeing the church and fort listed in the itinerary. no response from shore excursions desk when I complained and again no response from those who read the form meant to head off problems. when I asked the shore excursion staff about the Osaka castle that listed 220 steps was their an elevator. nobody knew or cared. azamara's shore excursions r not only over priced compared to the same excursion supplied by Holland America and princess, but they do not stand behind their excursions nor offer any way to address buyer dissatisfaction. azamara wants your money, but they do not care about the customer. as I found out from talking to many, many people on board a majority of folk just take the shuttle to the mall, therefore this is not an issue. Spa - if u care about relaxing in a private spa take Holland America where u can buy a week in the spa w/ a Jacuzzi, orange water fountain and hot tile beds. azamara offers a private outdoor Jacuzzi and lawn chairs. why would I spend money on an outdoor Jacuzzi when I can go free to the outdoor Jacuzzi on the same deck? Also they only put spa specials on shore days while, Holland America, princess, oceania, norwegion offer specials on sea days when there's time to pamper oneself in the spa. As I found out from talking to many, many people this is not an issue because they never enter the spa. from what I can tell, the folk who like azamara and sail often spend the majority of their time socializing during the day, over dinner and then go to the evening entertainment. The entertainment: classical cello, classical violin, classical piano, piano player who also does card tricks, hypnotist, glen miller songs, "voices", a musical, was recommended so I attended and i enjoyed it only because they sang songs from the 60-s. 70's & 80's so I could sing-along,.however I tried another show w/ the quest singers and dancers and left half way thru - boring and the singers couldn't sing. TV - there were 2 free movies and lots of pay-per-view. Once a week a movie played in the theatre w/ popcorn provided. One thriller and 3 rom-com;s, I enjoyed the thriller. Lectures by Dr. Greenway who sailed the first 2 weeks were informative and from life experience. another man lectured on planes from WW 1. I never attended so I cannot comment. the travel lecturer from the 2nd segment was dry, factual and tolerable. Azamazing evenings are good if u like fireworks. I found the first one in Thailand 'touristy' so I skipped the one in Manila. when I asked folk how was the evening in manila everyone raved about the fireworks even tho it was listed as music in manila. There were dancers from manila brought on board and they provided dances from the indigenous people. it was a great performance, Japanese entertainers were brought on board and I would have liked to see them, but they were scheduled for 9:30 the last night of the cruise and most of the folk I talked to were finishing packing. why didn't azamara bring them on board the first or second night we were in Osaka - why wait 'til the last night? During the day there was trivia games and in the final 2 wk segment origami classes .Interestingly, since Princess has ships in s.e.asia azamara seems to be trying to be all things to all people. this year they added craft classes(origami) like princess, a $10 sale like princess and that's just weird on a luxury cruise that featured designer handbags starting at $700. Cabin stewart - my first two wks I had jesus who was respectful, helpful, and a great cleaner. I wrote a letter to his supervisor praising him. then I moved to cabin 6012 - I was appalled - the shower curtain was filthy, the mirrors were streaky, and the temperature guage was so dirty it was black, not to mention it didn't work. the supervisor got me a new curtain, cleaned and fixed the temperature gage, but the stewart, just couldn't clean. mirrors still streaky and vanity grungy. Florina, customer service, arranged for me to get jesus again, (wrote to Florina's supervisor commending her outstanding work); she solved problems better than management. If I was on Holland America or princess, altho it has never been necessary, I could remove tip. I can't on azamara and if it wasn't for florina I'd still have substandard stewardship w/ no retribution. Finally, I'm from vancouver who was just voted in the top ten cities for best coffee under Vienna. The Espresso bar serves "nespresso" made w/ dutch Arabica beans. Espresso is a dark roast and no matter how long u roast an Arabica bean it will still be a medium roast coffee. Thank God I never travel without my Italian roast via ready brew from starbucks. Coffee on azamara is for those who don't like coffee. Seems to me, Azamara cruises r for retired seniors (I'm 68 and retired) who take few shore excursions and prefer to shuttle to the mall, like the entertainment I find boring, like to socialize w/ a variety of people all day, don't use the spa, like to socialize w/ the staff, -- its a seabound retirement home. Read Less
1 Helpful Vote
Sail Date: January 2015
Well I really don't know where to start with this ..but the whole holiday on this ship was quite bad ..The only thing I really enjoyed was the train and sky ride in Cairns ..My friend and I went on the "Journey" the sister ... Read More
Well I really don't know where to start with this ..but the whole holiday on this ship was quite bad ..The only thing I really enjoyed was the train and sky ride in Cairns ..My friend and I went on the "Journey" the sister ship to this one about 6 years ago and we had a great time ..plus the standards where very good then ..Food/staff/ itinerary and the trips where really good ..So this is why we decided to go with this ship for our Xmas cruise ..Well never again !!! The service most of the time was really bad ..Food in the main restaurant was most of the time wasn't well cooked or luke warm or pretty tasteless .. Breakfast ..well I like Soft Poached eggs on toast ..And they couldn't even get that right ..out of all the times I had them I think I had 2 days they where cooked right !!! Some staff where most unfriendly to me and my friend ..and the cabin boys never said good morning ladies or anything !!! Amamara is suppose to be a top cruise ship and the money we paid for a outside cable ..well it just wasn't worth it .. I could go on but I have to say to you all Go with another company if you are paying top dollar for your cruise !! Read Less
1 Helpful Vote
Sail Date: September 2014
Having sailed with Fred Olsen twice previously we thought we would try 5* luxury as Azamara had reduced the price following the itinerary change. Flew Turkish Airlines from LHR to Istanbul, good flight there & back, excellent cabin ... Read More
Having sailed with Fred Olsen twice previously we thought we would try 5* luxury as Azamara had reduced the price following the itinerary change. Flew Turkish Airlines from LHR to Istanbul, good flight there & back, excellent cabin service. Embarkation was a bit hit & miss airport to ship but smooth once onboard. Had late lunch at the Pool Grill & then to cabin 6067 to unpack. Called up to main dining room as the muster point for the safety drill which lasted 1 hour as 500 or 600 people waited for 2 latecomers, ridiculous. The drill was not as detailed as on FO. & could easily been done in 15 minutes. Luckily we had opted for dining at 8.30 pm & so we could unpack & get cleaned up in time for pre dinner G&T. My wife has a very strong aversion to garlic so we spoke to the Maitre D to arrange garlic free food. No problem, she would be given the next day's menu to choose her meal & it would be cooked garlic free. Dinner that night was good, a pleasant occasion with our 4 dining companions. Did not go ashore the next day as we were "indisposed". Noticed later in the day that the Pool Grill was getting a deep clean by staff in protective clothing resembling a noddy suit. Uum! Dinner time arrived & looking forward to a gastronomic treat. Garlic in the wife's food, taken away but next dish garlic again. Despite meeting with Maitre D etc. & Executive Chef Iwan they just could not do it, meal after meal had garlic. I was eating off menu & have to say that the food was mediocre compared to FO, bland, lacking sauces, just plain ordinary to not so good. I had a rib eye, it was cooked just right but was that tough it was inedible, as the Maitre D said "oh dear". We gave in with the MDR & ate salad in the Windows restaurant. A very disappointing cruise. Superb ship, fantastic staff but poor food. I should say that I saw a toilet cleaner washing out the toilet brush cannister in the wash hand basin - do not blame the passengers for norovirus.   Read Less
Sail Date: January 2013
We were so looking forward to this cruise. A once in a lifetime trip to Antarctica. We originally booked to do the holiday with Celebrity cruises but when we saw Azamara was doing the same cruise on the same day but one we switched ships! ... Read More
We were so looking forward to this cruise. A once in a lifetime trip to Antarctica. We originally booked to do the holiday with Celebrity cruises but when we saw Azamara was doing the same cruise on the same day but one we switched ships! We always book suites and booked suite 8050 - midships. We had high expectations of the ship and accommodation as throughout 2012 it was widely known that Azamara was being refurbished and refitted. It was also due a technical overhaul. Were our expectations met? Embarkation at Buenos Aires was a breeze. From arrival to getting on the ship took just 20 minutes and that included a bus ride of 5 minutes to the ship. Which was where we met our 4 new Canadian friends for the first time! We were sharing with our new friends on the bus how much we loved Azamara and how exciting it was to be going on a ship that had just been refurbished. So what was our first impression of the new blue hull. Well sadly, we and our new friends were not impressed with the dirty blue hull. It had detracted from the sleek look of a luxury cruise liner and now looks more like what it is, a 20 year old ship! This seemed to be the general view of all our fellow passengers we spoke to. So that aside we were warmly greeted and welcomed aboard with a glass of champagne and many smiles. All the public areas looked really nice and there was a freshness about the ship which was very positive - all looking good so far. We eagerly went to our suite to see what it now looked like. To our dismay since we were last on board Azamara 18 months ago - nothing had been done! so not only was it the same, all the furniture, bathroom etc was 18 months older. Over the next 24 hours we noticed we had a broken armchair that needed to be replaced twice, worm bed covers, pictures and furniture damaged, ill fitting doors which let in really cold wind so we had to use packing tape to seal the doors, balcony screens that rattled, and just a tired old tatty bathroom. In addition to that it was very noisy cabin as it is a below a workroom on Deck 9. The staff started work most mornings at 5.00 a.m.! We were told we had new mattresses and new balcony furniture - woopee! Oh well - we were still on a trip of a lifetime so off we went. .... so what about the cruise destinations? Montevideo and the Falkland Islands were WOW - the highlights of our trip. Antarctica was amazing - a real treat and privilege. We then hit very bad weather (Hurricane Force winds and 8m high waves!) This caused a lot of complaints but we don't blame Azamara for the weather! We missed Ushuaia and the Cape because of the weather and then had a day in Puerto Madryn - all in all a great cruise. Other highlights of the cruise is as everyone says .... the staff. They work tirelessly always smile and really want everyone to be happy. We met great people and the food was excellent. Entertainment was average but you don't go on Azamara for the entertainment. We had great fun every night in the Casino and often danced and drank the night away. We spent loads of money in the shops! So happy memories :-) BUT the lasting memory sadly is one of poor accommodation. We spent nine thousand UK pounds on our suite and we expect better. We spent 3,000 US dollars on board - we are good customers. Did we complain - YES. That was even more of a sham - the Hotel Director was a stand in for the cruise and not empowered in our view to make decisions so he emailed head office. He was looking to give us a 25% reduction off a future cruise but after waiting and waiting we told him not to bother as we will never sail with Azamara again. He was gob smacked that we were giving us a future cruise discount but we explained it is not about money it's about positive experiences - we do not go on holiday to complain. All this is a great shame but there are many more companies out there who will be more than happy to take our money. We have two Cunard cruises booked - one in May - one in September. We have booked the Queens Grill suites so it be very interesting to compare. Anyway, for completeness disembarkation was also efficient and a breeze! Final comment - Azamara have some of the best staff at sea - there are very badly let down by management. I would not recommend Azamara if you really want a luxury experience. I would recommend Azamara as a friendly ship with good food and interesting itineraries. Read Less
Sail Date: January 2013
My husband and I have been on approximately 20 cruises on lines ranging from Carnival to Crystal. We prefer a larger ship but my husband liked this itinerary because of the overnight docking in several ports. We decided to think of it as ... Read More
My husband and I have been on approximately 20 cruises on lines ranging from Carnival to Crystal. We prefer a larger ship but my husband liked this itinerary because of the overnight docking in several ports. We decided to think of it as a "hotel" to see the area and attend Carnivale in Rio. Azamara is A "semi-luxury" line with a crew to passenger ratio of 2:1. We booked a suite, the class of service we usually use so we expected a superb experience on this smaller ship.....WRONG!! In the interests of brevity, I will describe the experiences we had on the first day of the 12 days on the ship. These situations were repeated numerous times during the cruise. CABIN SERVICES: Before we left we indicated twice to two separate representatives that I am allergic to down and flowers, so the cabin should be free of these materials. Of course, this was not the case which happens half the time in any cruise line. The problem was that even though the cabin steward spoke excellent English, it took 3 notes and a phone call to get him NOT to put flowers in the cabin. I don't know what is so difficult about "No flowers please", but he just didn't get it. I requested 12 Diet coke from our "butler" (a glorified cabin steward as the Cruise Critic expert mentioned). A few hours later I received 6, one of which was badly dented and should not have been given to me in the first place. It took another 1 ½ and 4 calls to the front desk to get the remainder of the order. It was only soda, not Caviar! BUFFET RESTAURANT(Windows Cafe): The chafing dishes in the buffet appeared ' empty at the middle of the meal hours. They did not replenish the dishes as they were used as in most buffet situations. The restaurants regularly actually ran out of basic items such as glasses, hot water, appropriate size plates, and cones for ice cream. Again, this happened on a regular basis in the middle of the meal hours. CUSTOMER SERVICE: Thecommunication between passenger and crew was often confused or just wrong. The first day the daily "bulletin" listed the next day's temperature to be 47 degrees Fahrenheit. This was Argentina in February!! At first I thought it was Celsius, but it was indeed Fahrenheit. The REAL temperature (I looked online was more like 70 degrees, so there was no "typo" it was incorrectly listed. We were given a note that there was some kind of lecture at 4:00 on January 18th. The only problem was that our cruise started on January 31st! Didn't anyone proof read the notes? We found that time and time again, we were given incorrect or no information about ship activities. This sloppy service is inexcusable on this level of cruise line. We have been on the Independence of the Seas (a 4,000 passenger Royal Caribbean ship) where we felt as if we got individual and dedicated attention. Why could Azamara not deliver this on a 600 passenger vessel? We found the look of the ship to be dark and claustrophobic. We thought and the public areas to be small and confined as compared to a similarly sized Crystal ship, however I admit this is a personal preference. Our cabin (7005) was nicely laid out and bright and the Wi-Fi in the cabin worked well. SHOWS: There were 4 production shows which were adequate for the facility, although this cast of dancers and singers to be just "phoning it in". There were other entertainers a few nights as well that were not our taste so I can't judge, however the shows on small ships are generally pretty limited. SPECIALITY RESTAURANTS: There was a fish and steak restaurant where we found the food to be superior to that served in the main restaurants with none of the "supply problems". The waiter service in these facilities was generally more attentive as well. We often had "language situations" in the main restaurant. We were lucky enough to get the station of the excellent Maitre D a few nights which made a tremendous difference in our dining experience. In conclusion, my husband and I are astounded that the line has so many return passengers. The only explanation we can think of is that they have no sense of comparison. I would suggest you look for another ship if you want a small vessel with a quality level of service. Read Less
Sail Date: January 2010
Have just returned from asia with Quest. When we booked it was then advertised as 'Deluxe' cruising, how or why they think this is deluxe I do not know. I think from comments from others who had sailed with Azamara before the ... Read More
Have just returned from asia with Quest. When we booked it was then advertised as 'Deluxe' cruising, how or why they think this is deluxe I do not know. I think from comments from others who had sailed with Azamara before the standard had 'slipped' and we were paying the price of their changes to 'club cruises'.The itinerary was good, the embarkation and disembarkation was the best we have ever had, the coffee machines that made latte, espresso, etc were great.....and the rest, well not 4 or 5* cruising. As a vegetarian I have to say the food was boring, repetitive and the choice, non existent. Beware if you are vegetarian as even the veggie sounding soups have meat stock in them, during the whole cruise, apart from the chilled soups on the menu and 1other hot soup non of the them were suitable, including the tomato, green lentil, mushroom, vegetable, need I go on?!!! I was told if I ordered a meal 1 or two days in advance they could make a bowl of soup, or special meal, had one or two nice curries this way, the lunchtime menu in the Discovery Dining room has no veggie choice at all, twice I was offered mash potato and steamed broccoli as a main course...come on Azamara Cunard have over 20 dishes to choose from. Even the meat eater menu especially at lunchtimes was not very exciting. Our waiters Edward and Chris were brilliant, but the night we were on a different table the service was awful and took 3 hours, I ended up with cheese and biscuits as a main meal.The staff were OK but not that friendly, the entertainment apart from Mary Amanda the harpist and Jeff the comedian were average to awful. Only once after a trip were we greeted with cold towels and a drink, all the other times they were packing up. We left Singapore early, and Thailand, without notice, although some people knew, we were told our agents should have told us...interesting as we booked direct!! I could go on but needless to say would not go again with Azamara all our party agreed, Celebrity are far better, Cruise West miles better and Cunard way above what Azamara are offering. The ship seemed 'old and crowded' especially in the lounges and dining room. Read Less
Sail Date: February 2009
Azamara Quest Asia - Feb 14 - 28, 2009 Full Disclosure: This was the worst travel experience of my life. I've sailed with RCCL and Celebrity 11 times before this, my first trip on Azamara.  I heard from many fellow passengers on ... Read More
Azamara Quest Asia - Feb 14 - 28, 2009 Full Disclosure: This was the worst travel experience of my life. I've sailed with RCCL and Celebrity 11 times before this, my first trip on Azamara.  I heard from many fellow passengers on the Quest that they'd had excellent experiences on the Azamara Journey. I have personally been on all four M-class Celebrity ships and several RCCL ships, and will continue to cruise with them, based on good to great experiences on all of them. I am soured on the ship, not on the brand. Air-Sea Arrangements: Air-sea arrangements (roundtrip air and an included night in Beijing) were included in my cruise fare. Things went wrong from the very beginning. My first flight was cancelled (mechanical failure before boarding), and I confirmed new arrangements with the emergency number provided in my cruise documents. Even though I would arrive a day late, I was assured by their staff that I would get there in time to join the ship and that I would be met and escorted in plenty of time. When I arrived in Beijing, there was no one to meet me.  I started to look through and call the emergency numbers in my cruise documents.  Out of five "emergency" numbers provided in my cruise documents, I found that two were closed until the next business day (Monday - 48 hours away). Two didn't work at all. One worked, and (calling from the airport on my AmEx card) cost me $17 each. For the one number that worked, the first call said they'd be there; the second call said that I was on my own. After the third call, they picked me up, put me up overnight at the Shangri-La hotel, and put me on the flight the next morning to the ship's next stop, Dalian. The young lady handled ticketing, luggage and escorted me all the way to security to be sure I got to the next stop without incident. I felt well taken care of on my way out of Beijing. However, on arrival in Dalian, there was, AGAIN, no one there to meet me. (Did I mention how inadequate shoreside support was?) After getting some attention from Chinese security officers, and help from my Beijing contact, I arranged (and paid for) a taxi to a local hotel where the ship's local agent took care of getting me to the ship. On arrival at the ship, I was told the key-making machine was down, and I'd need to wait in the lobby until they could let me in my room. So, after more than 3 days in transit, my welcome on the Quest was a young women at the guest services desk who offered no sympathy, no key, and made clear I was a hassle. After a half hour, I insisted on being let into my room by whoever else on board might have a key. While freshening up, the toilet seat split into two pieces. At that point I realized it was going to be a long couple of weeks. The Cabin: There's nothing special about the cabin. It's attractive, but every M-class ship has a similar layout and a bigger bathroom. The dark wood is nice, there is lots of storage, and the bed is comfortable. But, really, nothing special. On arrival I found that my stateroom hadn't been completely cleaned from the prior guest, even though the steward (oops = the butler) had an extra day. When unpacking I found small items from the previous occupant in three different places - bobby pins on the alarm clock, a map tucked in between the sofa cushions, and lotion on the shelf over the TV. If you have any illusions about a complete cleaning job, rid yourself of them now. The balcony was nice for the extra daylight but this was a cold weather cruise. There was a table and chairs outside that I never used. The flooring looked like basic vinyl, with coloring to look like ship's decking, and glue colored footprints to remind you of the installation crew. It didn't extend under the small divider between balconies, so get used to the look of plain or painted concrete between your balconies. Not my idea of "attention to detail." Temperature control is a problem. Reportedly, the ship got "chilled to the superstructure" from the luggage and provisions loading that happened in Beijing. It took three days for it to recover. As for the shower, approach it cautiously. Sometimes it took more than a minute to get up to operating temperature. Then, it would vary tremendously, from hot spikes to cold freezes. The number on the dial is NOT related to the experience you'll have in the shower. The towels are thick and thirsty, but about half of those delivered to my had obvious frayed edges, as though they had been around far too long and treated way too harshly  Fraying towels are not my idea of luxury. The Staff: I really enjoyed the ship staff and officers. The Captain is one of the most sociable, visible, and earnest officers I've met on any ship. This was my 24th cruise, and he's the first one I looked forward to hearing from at noon each day. He is so into ships, navigation and details of the ports. I found him charming and engaging. He is also honest. At the debarkation talk, he said this was the "hardest cruise of" his entire life. That was true for many of the guests as well. John, the cruise director, was great and really did everything he could to make sure we had a good time. There were lots of other folks - in the dining room, at the coffee shop, in the theater, who did everything they could to make the experience a good one. The guest lecturers, especially Jon Fleming (the port lecturer), were excellent. Guest Relations: An exception to the "great staff" comment would be guest relations and whoever handles guest communications. There's a sense of sloppiness in the documents and timing that was a clear pattern on the ship. The daily program arrived - sometimes when the room was madeup for the night, sometimes later. Even on day two, some of the times were wrong, so I showed up at the spa for session that wasn't going on at the time, even though it was in writing. Small forms - immigration papers for the next countries - arrived without clear instructions for what we should do with them, turn them in or hold onto them. Sometimes they arrived a day early, sometimes a day late. The Guest Relations supervisor (Denise) and the International Host (Andre) were very nice and accommodating. But their commitments for compensation (i.e. an upgrade on my next cruise) were rejected by the home office.  If you ever have someone offer you an upgrade or any compensation for a mess, be sure to get it in writing. Tours: The quality of tour guides was uneven. We were running a couple hours behind in Seoul, so that felt rushed, and the guide in Kyoto didn't have sufficient mastery of English to do a really good job. However, the guides in Shanghai and Hong Kong were superb. Worth every penny. The Ship: This was my first Azamara trip, and I was concerned that such a small ship (30,000 tons) might not be as comfortable as the much-larger M-Class ships. (I've done 6 cruises on M-class ships, so they're familiar.) The best surprise of the voyage was how stable the ship is. I don't know what the builders did, but in 8' seas and whitecaps, it was every bit as comfortable as 90,000 ton ships I've been on. Amazing. The main dining room served terrific food. I think the quality of the food and service declined slightly over the two week trip, but it's far superior to almost every other ship I've been on. It is a small ship, though. There aren't a lot of options for "where to go for drinks" or "where to meet before the show." To be honest, it's so small that each staircase holds one person at a time - no passing - and if you get four people standing in the elevator lobby chatting, you'll have to move them to get past.  It might be better for a warm weather itinerary, but for cold weather, there isn't enough space to feel uncrowded. It's also the most "unfriendly to singles" ship I've been on. I signed up on the belief that it was "single seating."  To me, that means single seating, like the grills on QM2, or Caronia class on the old QE2 - you have an assigned table and can show up whenever you like. In fact, it's "open seating" - which is the same as Freestyle Dining. There are 370 seats in the dining room, and 700 guests. No seating assignments, so on days when tours run late, there is a line to get into the dining room. And, there is no arrangement for sharing tables with others, except the good will of the maitre d'. Under Siege: Shortly after arrival, I heard the ship had an outbreak of G/I sickness (norovirus) on the prior trip, and that 70 passengers were affected. After getting home, I heard the numbers for our trip had gotten up to 170. I was one of them. For the entire voyage, the smell of bleach was everywhere. To the point where we became cautious about letting our clothing touch handrails, door handles, etc. Over the course of the two weeks, all the extras - that make a luxury trip a  luxury - were removed from service. No Captain's club party, no flowers in the room, no canapEs, no afternoon tea in the cabins. Somehow, they managed to keep the casino open during the whole trip, in spite of the obvious infection risk.  Overall: High marks for food, high marks for comfort onboard, but lower marks for everything else I care about on a cruise. I was very glad that it wasn't my only cruise of the year. Not recommended. Read Less
Sail Date: June 2008
We arrived at the port in Piraeus, Athens and the check-in was pretty smooth. Although Azamara Cruises offer open seating policy we were requested to decide on when we wanted to dine the first evening. We took the latest option at 9 pm. ... Read More
We arrived at the port in Piraeus, Athens and the check-in was pretty smooth. Although Azamara Cruises offer open seating policy we were requested to decide on when we wanted to dine the first evening. We took the latest option at 9 pm. STATE ROOM Boarding was also pretty efficient and soon we arrived at our state room 7112 in the category of Sunset Veranda's. The room was as expected in terms of size but the dEcor didn't witness of any recent refurbishments in terms of style. Very old-fashioned and slightly boring - like a mid-state Radisson on a good day. The bathroom is extremely small and the shower stall is even smaller. I think less than ten per cent of the guests on board on this occasion would actually be able to fit into those stalls. I have never seen them smaller. On the day of boarding we experienced a massive flooding of our veranda. We called Guest Relations and they sent somebody up to clean the veranda. The following day it happened again and when we enquired at Guest Relations whether we could expect this every day of our cruise they apologized and promised that it would never happen again. Guess what happened the following day... During the entire cruise the sound and the pictures on most TV channels were not synchronized and CNN was broadcasted with a least an hour's delay. Most amenities were only replenished on request including shampoo, cotton buds, laundry bag. Also the minibar was only restocked on request and there were only two water glasses available although the minibar offered wines. The daily housekeeping was kept at a minimum. Only obvious surfaces were cleaned and dusted. The butlers have no idea of what real butlers do or at least ours didn't. We were never offered assistance with anything. As a final gesture during our disembarkation (we left the ship two days early) our luggage was left for us to carry ourselves. When asked if this was intentional, we received a plain 'Yes!'. ROOM SERVICE The standard of the Azamara room service is probably the worst experience of them all. Of all the orders we placed (more than twenty) we NEVER had a correct delivery. Either we had the wrong items delivered (tea instead of coffee etc) or obvious cruets were missing (no salt and pepper for steak and fries). On one occasion they managed to deliver the same breakfast item wrong three times in a row, before we decided to go ashore and get our breakfast here. DISCOVERIES RESTAURANT This is the main restaurant and offers and open seating policy except for the first evening (see above). As mentioned we had booked a table for 9 pm on the first evening and still we were kept waiting for over thirty minutes for our table and the service turned out to be appalling. No bread was offered, we ordered Evian water and later the waiter poured house (chlorine) water in the same glasses, one main course was served wrong three times. However, after the first two or three nights one of the maitre d's came to our table and apologized for the poor performance and after this evening it only got better and better. We were assigned our 'own' waiter and we ended up really enjoying our dinners in Discoveries Restaurant thanks to Jasbir and the management team of the restaurant. AQUALINE RESTAURANT This is one of the ship's specialty restaurants and you are requested to tip the waiters additionally (on top of the USD 12.50 you pay per person per day already) so our expectations were high and the service level was good and adequate. However, the selection of wines was rather limited and chosen wines turned out to be unavailable followed by the comment from the sommelier, "It's too expensive for the Americans so we took it off the selection months ago" although it was still on the presented wine list. WINDOWS CAFÈ This is one of their casual dining options and we visited only for breakfast and lunch. This is a buffet restaurant only and as the main restaurant, Discoveries Restaurant is closed most lunches and the two specialty restaurants only are open on evenings there are no a la carte option on board. In general the food is good but poor planning of the flow of people through the buffet area with many bottle necks as a result. Introducing trays would ease this as most guests go to and from the buffet several times to 'collect' their meal. POOL & POOL GRILL There is also casual dining in the pool area with no table service at all. Not even drinks waiters are available, so you must go and order your food by the counter and again collect it yourself when it is ready. E-connections This is the Azamara internet room and although the facilities are rather good, the internet connection is way too slow. On one occasion it took me sixteen minutes to log on, open and printing one mail - a total cost of more than USD 11. In general I must say that I am very disappointed of the standard of this cruise, our first with Azamara Cruises. Their biggest mistake is trying to be something they are not. Even on this website they are listed as one of the Luxury Cruise Companies. Anybody who has travelled with true luxury liners like Silversea or even Oceania will easily recognize that Azamara is not even close. However, if you look closer at the background and experience of senior staff you probably have a major part of the answer. As an example, how can you have a Hotel Director with absolutely no experience from the luxury cruise or hotel industry? How can she possibly know anything about what we as guests expect? Another thing that surprised me was the total lack of selling skills amongst the waiters. Not once did anybody try to sell us anything. Our spend on beverages could easily have been considerably higher, if somebody had tried to sell us a glass of champagne before dinner, an avec with the coffee, a drinks by the pool etc. Will I travel with Azamara Cruises again? Definitely not and it is a real shame because the itinerary during this cruise was one of the best I have ever experienced but it simply cannot compensate for the sheer lack of performance and attention to detail exercised throughout the ship. Read Less
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.7
Value For Money 3.5 4.2
Rates N/A 4.3

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