1. Home
  2. Cruise Lines
  3. Azamara
  4. Azamara Quest Review
  5. Azamara Quest Cruise Reviews
2 Helpful Votes
Sail Date: August 2019
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem ... Read More
We are experienced cruisers going back to the '80's. We prefer crossings and repositioning since most port visits are superficial at best. Substituting tour buses for luxury ship ambiance and tacky-tacky retail stops that seem to be about accommodating the local businesses rather than providing the cruiser any real opportunities. Thus the itinerary from Seward to Tokyo with stops in unusual way ports caught our fancy. Our Virtuoso Travel Agent forewarned us that Azamara was not quite up to true top notch all inclusive lines and that we would in particular find the cabin bathrooms small. All in all it sounded worth trying. We took the "unlimited package" which provided top shelf beverages, unlimited internet access (disappointingly slow and erratic). and three alternate dining experiences. Worst aspect of the experience was a feeling of overcrowded spaces. This was particularly so in the buffet area at prime lunch and dinner where seating was difficult to secure and the space between buffet lines was severely clogged. Food quality was better than you now get on mass market lines like HAL but not as good as we have had on Crystal, Windstar, or Seabourne. Really, it was only somewhat better than a recent experience on RCL. Service was slow albeit friendly and professional. My wife adheres to a rigorous low sodium diet and was very disappointed in the ship's efforts to accommodate her despite their continual protestations that they would. The enrichment speaker was a disappointment. She was overly pedantic and long winded. And, incredibly, she had a pronounced stammer. I can't imagine that anyone who took the trouble to be familiar with her speaking ability would hire her for this purpose regardless of her academic credentials. NO excuse for this management oversight. Read Less
Sail Date: July 2019
7th Azamara trip. Glacier was the main event and did not disappoint. Most cities looked alike. Shops and not much else. First day on board and it was self serve. Usually staff serve first day to make sure no one is sick. Azamara ... Read More
7th Azamara trip. Glacier was the main event and did not disappoint. Most cities looked alike. Shops and not much else. First day on board and it was self serve. Usually staff serve first day to make sure no one is sick. Azamara should go back to this best practice. I got a bad case of flu on board and it is awful to be confined for 5 days in you room. I’m sure this tainted my feeling about the trip. Wish I had better things to say but both my husband and I are just working hard to get back on our feet. The food in the dining room was good but missed surf and turf night. The white night party was a lot of fun as usual. So good that we had decent weather that night. Warren (coffee/bar) is such a nice person. I would like more lectures on board. Another negative is there was no TV for days. WiFi should be free to everyone and faster. Read Less
7 Helpful Votes
Sail Date: June 2019
We chose this because it was "all inclusive" and small. We assumed that due to its size it would cruise up an Alaska fiord but instead it headed out into the open ocean to dump its holding tanks. We did circles for a day doing ... Read More
We chose this because it was "all inclusive" and small. We assumed that due to its size it would cruise up an Alaska fiord but instead it headed out into the open ocean to dump its holding tanks. We did circles for a day doing this. The cabins are small but still very functional. Dining in the main restaurant was excellent with great food and wine and fairly attentive staff. The buffet food was good but service terrible. The wait staff have no assigned tables so you can be finished breakfast before you get served water and tea. Entertainment is not up to big ship class but the six regular performers were good and most enjoyed the basic shows. Azamara is new to Alaska and have yet to figure out that it is not the tropics. They held their "dinner in white" around the pool deck in very cold temperatures and howling wind. The poor staff worked very hard to make it happen but many gave it a pass or ate and ran. Ports of call were the standard Alaskan fare but because the ship is so small we had to tender in twice as the dock was well above the gangway deck. They figured out how to make deck five an egress point. This ship is not good for children. We will not travel Azamara again. Read Less
3 Helpful Votes
Sail Date: February 2019
chose for the ports to include NZ and Oz. over 15 nights 5 shows were fairly good, but the 10 others were dire. They use a company called level 54 who are shocking. many nights the audience only numbered about 30 out of 650+ ... Read More
chose for the ports to include NZ and Oz. over 15 nights 5 shows were fairly good, but the 10 others were dire. They use a company called level 54 who are shocking. many nights the audience only numbered about 30 out of 650+ passengers on board which pretty much sums it up. The tv films in the cabin were very old (eg under a tuscan sky) and went on repeat in the 2nd week which is inexcusable. If the weather had been poor then the sea days would have been very boring. Regular Azamara cruisers we talked to were disappointed and felt the cruise line is slipping in the same points we make above. on disembarkation we had to get off the ship by 9am even though our flight was in the afternoon! all other cruise lines we have used always allow you to stay on board after vacating your cabin rather than dump you at the airport! not impressed. Read Less
1 Helpful Vote
Sail Date: August 2018
We normally sail with Celebrity but had a tight timeline and wanted to see something new. Azamara was going somewhere we hadn't been and exactly on the day we needed to go, so we paid the much higher fare and expected a higher level ... Read More
We normally sail with Celebrity but had a tight timeline and wanted to see something new. Azamara was going somewhere we hadn't been and exactly on the day we needed to go, so we paid the much higher fare and expected a higher level of service than the normally very good service we have experienced on Celebrity. The best part about Azamara is the smaller ship. Getting closer to the ports is nice and everything onboard is a short walk. Also, no crowds or lines to get into restaurants etc. The bad news about the small ship is the shower is way too small. The below may be an issue with the crew on the Quest as I can't believe a premium line would survive long if our experience was normal. 1) Half our onboard credit was missing, but the problem was really the attitude of Guest Relations. Regarding the OBC, they said it wasn't their problem and would have to be solved by "headquarters." That isn't the type of issue ownership that we see on Celebrity. Also, got wrong information on multiple occasions from Guest Relations that caused us to miss events. They also forgot to give us the requested wake up call on the last day and if I hadn't looked over at the clock, we would have been in trouble. 2) We typically have room service for breakfast as it serves as a wake up call and gives us more time to get ready for the day. 3 of the 7 days we had room service the order was wrong (e.g., hot water instead of coffee, no cream for coffee, no milk for cereal...). 3) Room attendant was below par. One day we left at noon and came back around 6pm and our room hadn't been made up even though we left the "make up room" magnet on the outside of the door. Needed new towels one evening to get ready for dinner and was told they were on break and would be 30 minutes before they could get us new towels. The towels showed up damp, so more likely they hadn't run a load of laundry and gave us towels that hadn't finished in the drier. 4) Dining room wait staff, other than 2, seemed like trainees. Slow service, cold food, missing items. The menu was varied but seemed to just be a rotation of items with different preparations (e.g., several nights of lamb and seabream). As I said in the title, I expected a big jump up from what we experience on Celebrity but didn't get it. At 2-3x the price, we'll be back to Celebrity the next time. Read Less
6 Helpful Votes
Sail Date: July 2018
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over ... Read More
We chose this cruise based upon advertising and online recommendations. In a nutshell, the Azamara Quest over-promises and under-performs in many areas, all while charging premium dollars for the cruise. First, we have been on well over 100 cruises and my wife and I agree that the crew on the Quest was the best of any of our many voyages.They were consistently "GREAT". Also, the Captain interacted with the passengers daily, something you rarely see in today's cruise world. The food was hit or miss. We did not go to alternative dining. Food in the Discoveries Restaurant was good, but not great. Hit or miss! For example on several nights, I ordered fish, and without exception, it was very dry. Food in the windows café was varied and again, good, but not great. Based on our cruising experience, most of the shore excursions were grossly overpriced. While we were in port most days, and many passengers left the ship, activities on board were almost nonexistent. Those they had, included such things as "table tennis get-together, unhosted", "Enjoy a caprese Panini in windows café", "bridge game get-together, unhosted" and a "Last chance art sale". Entertainment on "The White Night" and the "Amazing Evening" was extraordinary and enjoyed by all. On balance, most of the other entertainment was good. The ship itself showed some signs that it was due to be refurbished; however, it was well-maintained and very clean. There was a daily trivia however unlike most ships, many of the questions were very difficult, to a fault. We have played a lot of trivia and Azamara must learn to ask questions that are age-appropriate for their passengers and challenging, but not impossible, to answer. I did use the fitness center if you times and the equipment was good, but very limited. The ports were fine and very interesting, but for the most part, very crowded, as you might expect in Europe, in the summer. One last thing. We were told not to make flight arrangements before 11 AM on the last day. As it was, passengers were told to disembark beginning at 8 to 9 AM. Had we known this, our plane travel home could have been much more direct and would have allowed us to get home without overnighting in New York City. Read Less
3 Helpful Votes
Sail Date: July 2018
Friends had been on Azamara and suggested we join them. We were happy woth the itinerary, the ship was very nice and there were 2 very special events. I gave a lower score because the service was less than acceptable. It seemed that ... Read More
Friends had been on Azamara and suggested we join them. We were happy woth the itinerary, the ship was very nice and there were 2 very special events. I gave a lower score because the service was less than acceptable. It seemed that the wait staff was staffed with a majority of new employees. It was very obvious. Entertainment was extremely weak, food was slightly better than average and the cabin steward was not impressive. Communication about the “white night” was not mentioned until we were on board. We had booked an excursion, so we were late. Very poor information was available regarding the ports. It is a small ship but late afternoons we could only get a cocktail by the pool or in the living room on the top deck. The laundry room was always overly crowded and 2 machines were not working. We had fun but I was not overly impressed. The price was a bit higher than other ships and the alcohol amenity was nice. I do not think we would book with this line again. Read Less
5 Helpful Votes
Sail Date: June 2018
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship ... Read More
This was our first Cruise with Azamara. Unfortunately our expectations were not met. We knew that the “Quest” was an older ship but did expect that the service, food etc. would compensate for that. The cabin - as for the ship itself - really needs a refurbishment. Especially the bathrooms, carpets etc. The cabin size is on the small side, which we knew though. The bathroom is very small and the including shower very tiny.. The service on embarkation day was really bad. We found our cabin to be without bathrobes, slippers, fresh flowers and some of the ameneties in the bathroom were missing. Dirty mirrows in the cabin and messages regarding on board credits to former cruisers had not been removed from the desk. On top of that we received one of our suitcases broken during the embarkation process.. Not really an issue but when it is said that you are to expect a high service then these things are not good enough. The first night we went to the main dining room where we found the service and the food to be very poor. The staff did it’s utmost but being very few persons to serve many guests that meant that we had to ask for water, wine when we wanted a fill up. We had bought the Ultimate beverage package due to a wider selection of wines and sparkling waters. However we had to sit waiting a long time (more than 10-15 minutes) for i.e. a Perrier as the staff had to go a long way to get hold of it. Furthermore we were told in the main dining room (and later) in Angelina and Prime C that portwine (Fonseca) was not included even though we had it in writing. Not comfortable to have to discuss this. We have never experienced such a bad service on our prior 6 cruises(Celebrity and Norwegian). To summit itnup: GOOD: Very nicely decorated “Windows Cafe” - the most stylish we have seen on the ships we have been cruising on. The food in the windows cafe was delicious although the selection was quite limited. The service and the food from “In room dining” - the best we have ever experienced. Being on a small ship means the possibility to get to places that bigger ships cannot go to. The itinerary was really nice - Menorca, Corsico and Elba being our favorites BAD: The service (compared to what was to be expected on a ship that should be luxury). The need of the staterooms, bathrooms, carpets i.e. to be refurbishment. The team spirit between the staff did not seem to be the best. We had a waiter in one of the speciality restaurant that - in our opinion - did not match the job. We was really trying but he seemed to be placed wrong. I.e. his comment when we ordered lobster was a “wow” so to say he was too smart for the job and needed som training how to “behave towards guests”. The food in the Main Dining room was poor - cold and lacked in taste. On “White Night” there were no possibilities to dine outside or sit in a bar if you did not want to attend the “White Night”. The intertainment was so bad. Really missed the productions shows on prior Cruises. Value for money - not worth paying the double price compared to Celebrity. In the future we will choose Celebrity Aqua Class instead. It is important to mention that we are not the only ones who were dissapointed. We spoke to various people on board - first timers on Azamara Quest as well as people who have cruised on Quest before. There was in particular one person who had been on Quest earlier this Year in the Carribean and he could not believe that he was on the same ship this time - so different was it. We do believe that the staff did it’s utmost to give us the service that was to be expected BUT even if they do what is in their power they cannot compensate for CUTS in general made from the persons/managements in charge. We think that Azamara should be profiling themselves as a Cruise Company that can go to small places where big ships cannot go and don’t profile them as being a luxury Line. Read Less
6 Helpful Votes
Sail Date: May 2018
Grand Prix experience for a special birthday. Very friendly and helpful crew, with the exception of the Guest Relations desk and the Concierge, who could not or would not sort out a problem with thick black sooty particles all over our ... Read More
Grand Prix experience for a special birthday. Very friendly and helpful crew, with the exception of the Guest Relations desk and the Concierge, who could not or would not sort out a problem with thick black sooty particles all over our balcony for which we had paid an extra fare. This problem was not limited to us alone, the Owner's Suite which was next to ours also had a similar problem, which was admitted by the Cruise Director as being a difficulty experienced before in certain weather conditions. Interestingly, they were offered a substantial discount on their fare! Our only recompense was a possible move of accommodation, but not at the same standard, which we declined. So no breakfasts on the balcony. The food in the standard dining room was of a very high standard, though the standard wines offered were not too good, mostly they were not from France or Italy, the area in which we were sailing! Unfortunately we were not able to book reasonable times to eat in either of the speciality restaurants, either very early or very late. We also prefer to cruise with a line that includes all standard of drink. Having to pay a supplement, and prove it with a card for every drink, was somehow demeaning. Almost felt as though you were trying to cheat the system. Being a smaller ship, we didn't expect too much from the entertainment. They tried, but sadly not wonderfully well. However the pianist in the lounge before evening meal was good but sadly not on later after dinner. Staterooms are not really that big but with plenty of storage, especially good for cases under the bed. But the bathroom was tiny, not much bigger than in a motorhome. We didn't go on any excursions, they seemed to be very expensive. If You want excursions go with a line that includes them, ie Regent. In a nutshell, it's unlikely we would use Azamara again, better to pay extra and get the full treatment. Read Less
Sail Date: March 2018
The itinerary was the reason for taking this cruise, e.g. circling the island of Cuba. The tours were good and we saw a lot of the Cuban countryside and how people live in both urban and rural areas. There were some differences in the ... Read More
The itinerary was the reason for taking this cruise, e.g. circling the island of Cuba. The tours were good and we saw a lot of the Cuban countryside and how people live in both urban and rural areas. There were some differences in the places we visited (between buses) -- for the same tours - not just the order of places visited. We were somewhat bored toward the end of the cruise though. We felt the evening entertainment was weak. We didn't like their 'anytime dining' because we often had to wait for a table, unlike other lines with similar programs, but where reservations are taken. Azamara did survey some guests mid-cruise to see if improvements were warranted and they did follow up on the comments received. Staff was very pleasant, helpful and visible throughout the cruise. New captain was very personable and often seen around the ship. Embarkation and disembarkation was smooth and efficient for us. Read Less
6 Helpful Votes
Sail Date: March 2018
This all-inclusive cruise offered chance to visit 3 ports in Cuba and the pricing in January seemed enticing. Why not? Ship is 18 years old and IS small by comparison to most mainline cruise ships out there. However, it is well ... Read More
This all-inclusive cruise offered chance to visit 3 ports in Cuba and the pricing in January seemed enticing. Why not? Ship is 18 years old and IS small by comparison to most mainline cruise ships out there. However, it is well maintained and all service staff, all areas, do an exceptional job! Cabins (outside and veranda) appear to be average in size, i.e. compact. Great bed linens, towels, (tiny shower), comfortable bed. Due to small size of ship, the public areas tend to be either small, limited, or few in number. Casino is small, rumor is it will become machines only in future. Only two shops, small gym with few machines limited lockers. No more stage productions rather a change over to mini-act show, or individual entertainers. The ships captain was the most personable, friendly, and walking among the passengers - ever. He loves to chat, smile, greet, or pose for selfies. Exceptional! Same can be said for the cruise director. He was friendly, approachable and interesting, mixing with all the passengers and talented. Great Brit-wit! And, he's a great singer at the White-Night Party! The food in general was OK, but nothing to rave about. We found a few good items in main dining room and the Prime C was great! But, one must reserve - fast and early - to be assured a place in specialty dining. We were greatly disappointed in Chef's Table on the night we tried it, but the menu varies per night, and we heard other nights were great. The average age of passengers is high, and Azamara appears to have a loyal following. The smaller ship size does allow smaller or more obscure ports - part of the allure. We'd sail with "her" again, but the itinerary would be the main attraction. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the itinerary and were not disappointed in that respect. The food on board was not up to the quality we are used to with Azamara. The ship needed some work and the entertainment not to our taste. We ... Read More
We chose this cruise because of the itinerary and were not disappointed in that respect. The food on board was not up to the quality we are used to with Azamara. The ship needed some work and the entertainment not to our taste. We were disappointed in the tours because there were only a few offered so many buses going to the same places and it was a bit crowded. It was too bad that there were not more tours or things suggested to do in the evenings in Havana. We did enjoy the Azamazing Evening. As usual Azamara went out of their way to provide a fantastic trip out. This was our fifth time with Azamara so we are very loyal but we did find that their was a lot of time (too much time) spent on promoting sales on future sailings. We will continue to be loyal customers of Azamara but hope they pay attention to customers comments. Read Less
5 Helpful Votes
Sail Date: March 2018
We chose this cruise for the Cuba intensive itinerary and because my Sister-in-Law loves Azamara. We were very disappointed. Although the size is perfect (less than 700 passengers) and we never felt crowded, the ship needs refurbishing. ... Read More
We chose this cruise for the Cuba intensive itinerary and because my Sister-in-Law loves Azamara. We were very disappointed. Although the size is perfect (less than 700 passengers) and we never felt crowded, the ship needs refurbishing. The cabin was small (even though it was a mid-range balcony stateroom). The furniture was very 70s style and when I moved a night stand to plug in something there were cobwebs. Tiny bathroom with a small shower with a shower curtain that clung to the person showering. The amenities were good quality and plentiful. We found the food to be average. We ordered tea service one afternoon and I swear the cookies were Keebler. No scones and clotted cream. No finger sandwiches. We are vegetarian but that has not been a problem on 20+ other cruises. Every evening there was one or two choices but they were almost all either eggplant (don't like) or potato based. No variety. The Indian dishes, usually a good choice on the buffets, was bland. Sorry, but even the creme brulee was blah. Usually a few days after a cruise we are still talking about some of the meals and lamenting we can't get that food locally. Not this time! There was almost no entertainment. I've never been on a Caribbean cruise that didn't have pool music. There was a decent destination lecturer who even added a lecture on request from the passengers but the theater and comedy was amateur. They did do an excellent Azamazing evening, although it was very last minute due to complications with Cuba. Otherwise the shore excursions were limited. I booked private tours in Cienfuegos and Havana. Otherwise there would have been nothing we wanted to do. Most of the excursions in Havana were to the nightclubs. Embarkation took a long time and had no accommodation for people with disabilities. Someone finally pulled my husband (who has Parkinson's) out of the line so he could sit (he looked like he was about to collapse) but it was so late that moving us to the suites line didn't really get us checked in faster (but at least we were where there was a chair for him while I waited). For a cruise with so many older people, many with mobility issues, the ship was not very handicapped friendly. Disembarking was very smooth. Maybe I was expecting too much but this didn't seem very luxurious, especially for the price. Read Less
Sail Date: March 2018
This 10-day cruise focused on Cuba visiting three ports. The ship is older, pretty well maintained, but showing wear particularly in cabin bathroom. The cabin attendants were excellent and the dining room staff attentive and capable. ... Read More
This 10-day cruise focused on Cuba visiting three ports. The ship is older, pretty well maintained, but showing wear particularly in cabin bathroom. The cabin attendants were excellent and the dining room staff attentive and capable. The food was satisfactory. There were some significant disappointments. Azamara promises no more than 25 participants on shore excursions. We had four shore excursions in Cuba with 38 participants (all day tour), 38 participants (all day tour), 28 participants (part day) and 28 participants (part day). So, we never experienced a shore excursion with 25 or fewer participants. When I inquired, I was told that there were insufficient buses in Cuba. Surely, Azamara knew that before we booked but that limitation was not disclosed in any of its materials available before or on the cruise. Also, no wireless earphones were used making attention to the guide all the more difficult in the large tour group. One shore excursion to Trinidad, Cuba was not well planned with dead time, a drink in a place with no seating, and a buffet lunch with a line of 25 minutes to get to the food. Embarkation was delayed to permit a couple of hundred local travel agents onto the ship. Our balcony cabin was very small with the smallest bathroom we have experienced in 27 cruises. The toilet malfunctioned on three days. It was finally fixed when I brought the problem to the attention of the hotel manager who was helpful and conciliatory. We splurged one night for the Chef's table. Unfortunately, it was conducted in the less than atmospheric bar area of a specialty restaurant on a long high table with bar stools. We could only speak with the folks very close to us and the wine was not memorable in any sense, including its paucity. Read Less
4 Helpful Votes
Sail Date: February 2018
We chose this cruise because it was roundtrip San Diego, and because we were going with about 30 friends. Most of us had sailed extensively on Seabourn, so the comparisons were inevitable. Boarding was slow with long lines, which turned ... Read More
We chose this cruise because it was roundtrip San Diego, and because we were going with about 30 friends. Most of us had sailed extensively on Seabourn, so the comparisons were inevitable. Boarding was slow with long lines, which turned into more long lines to book the specialty restaurants. We were not allowed to go to our cabin, but instead were routed to the Windows Cafe--which was very crowded--where we were served lunch. The outside of the ship, and the public rooms we saw on the way, looked old and uninviting. All kinds of things were being hawked as we progressed--special meals, etc.,--which we found to be very tacky. For what we paid for this cruise, everything should have been included, and I mean everything. If a line that seems to be aspiring to luxury, one should not hear the word "package." Talk about absurdity: if you took a can of beer from your mini fridge it was free, if you took a bottle of beer it would cost you $2.75. Our "suite" was actually a large room, very nicely decorated and (as we found out) comfortable beds, beautiful linens, great lighting, a quiet climate control system, and a small bathroom with one sink. A bottle of sparkling wine, fruit, and flowers awaited us. The cabin was quiet except in the roughest of seas. We loved the verandah. We also loved the design of the pool area, although the pool could have been warmer and the hot tubs were not hot. The sail-away party was a sign of things to come. There was music but no food, and drinks but not enough bartenders. The woman bartender at the Patio Bar looked like a grim matron in a women's prison. Throughout the cruise room service breakfast was prompt but very limited and often not very good--the bagels were something by another name. The food was inconsistent; an Azamara burger during the first few days was excellent and cooked to order; toward the end of the cruise it was overcooked and poor. The food in the specialty restaurants ranged from awful (the veal, the lobster bisque, the fishy lobster ravioli) to good (the Chateaubriand, the Dover sole). The dining room was woefully overcrowded, with tables too close together, so we ate there only once. At the tea service, the clotted cream was not actual clotted cream, but whipped cream. We were really pleased with the inclusion of a rose wine as an option along with the red and white offerings. Our friends in the owners' suite next door to us had the oddest experience. They had bought a fancy wine package, only to find out that bottles of wine could not be brought to their room, only glasses of wine (although they were stocked with bottles of spirits that they did not drink). The service was inconsistent; about one third of the staff seemed sullen and surly, another third blank and staring, the remaining third were cheerful and helpful. The public rooms were overcrowded on sea days. We saw one singer, who had a nice voice but was not at all entertaining, and eschewed the rest of the entertainment. There were some old, odd movies playing for free, but there were charges for first run movies. The TV was a nice big one. Some of our party complained bitterly that the Olympics were not being screened. The White Party was ridiculously overcrowded, with one long line instead of stations. We took only one shore excursion, and it was memorable, about half in a good way, half not. The tenders were prompt and fun. Debarkation was smooth. If the price of this cruise had been half or even two thirds of what it was, we would have been less displeased. But it was way overpriced for what it was. Back to Seabourn, for good. . Read Less
1 Helpful Vote
Sail Date: November 2017
We chose this cruise because we thought it would be way more relaxing to go on a cruise for Thanksgiving than go to relatives; and we were delighted to find Azamara had a Thanksgiving cruise from Miami that week as we'd been on ... Read More
We chose this cruise because we thought it would be way more relaxing to go on a cruise for Thanksgiving than go to relatives; and we were delighted to find Azamara had a Thanksgiving cruise from Miami that week as we'd been on Azamara before and loved it. Unfortunately this cruise didn't come close to the last one--embarkation was the worst of any cruise we've ever been on. It took 90 minutes to get to front of line and the staff member who helped us was truly incompetent and couldn't answer the most basic questions (won't go into long story but we did have to have our IDs redone as she mixed up our photos). We loved the ship--we love the size and how easy it is to get around. We also love how casual the atmosphere is, you can dress up if you wish but don't have to. We had a balcony cabin, and the size was fine except for the tiny bathroom (esp. shower) which many reviews mention. The one thing that really annoyed us was the light switch to the bathroom is in the actual cabin, not in the bathroom, so you have to turn on light before you enter the bathroom--waking anyone in the room if it's night time. No night lights were available so we bought one in Key West (2 @ $6, so not sure why ship can't provide any), but we needed converter and were charged a $25 deposit for it which we thought was quite tacky considering how cheap they are and how expensive Azamara is. Our cabin staff (Malik and Pranit) were excellent though, always friendly and always around. We also enjoyed our balcony and used it quite a bit. We enjoyed the dining room and mostly the service was excellent (they ran out of some items halfway through cruise though which seemed like poor planning). The buffet was nice but not as generous/luxurious as on our last cruise; in particular, we noticed they didn't have any live cooking stations at lunch, even though they had one each day on our last cruise. They also ran out of some items halfway through the cruise, and the lettuce started to look rather brown towards day 5 (we'd enjoyed the Ceasar salads until then). I realize you cannot purchase the same items in the Caribbean as you can in the Med, but surely Azamara should expect that and plan accordingly? The only excursion we did--in Havana, because we had to in order to comply with new regulations--was a big disappointment. For example, Revolution Square, which is included in every tour, is really just a parking lot surrounded by some apartment buildings. Also, we were not allowed into the fort on the itinerary but were instead shepherded to a store. Since we had no interest in buying rum or cigars, we spent that stop waiting in the parking lot. Thankfully we only booked one excursion as other passengers didn't care for theirs either. We much preferred just walking around on our own, which we were allowed to do AFTER a paid excursion (note that you do not have to book excursion with Azamara, you can book with private company, but rules changed just before trip so we didn't have much time to research other options). The highlight of the week for us was the Azamazing evening in Cozumel, which truly exceeded our expectations. The performers were excellent and it was the one time all week we felt "indulged." Disembarkation in Miami was fine except we made the mistake of getting the airport transfers as traffic had been so bad on our way to port. We all stood in the heat so long waiting for bus that some passengers gave up (perhaps they had a plane to catch?) and took the shuttle and/or a taxi even though they had already paid Azamara for transfers. We left the pier almost an hour late, which was fine for our flight but not a good last memory of cruise. No one from cruise line was around for us to ask for help, and ground crew mentioned multiple times that the problem was Azamara only ordered one bus for two airport runs, which doesn't work if there's traffic. Again, not sure why Azamara would not expect traffic if we did just based on our arrival in Miami. All in all, it was good to get away and likely less stressful than going to relatives for Thanksgiving. We'd probably go on Azamara again, but only if the itinerary was just amazing and in places where they can stock up on items they run out of (definitely not in Caribbean). Read Less
4 Helpful Votes
Sail Date: November 2017
Chose this to see Cuba - before it gets too crowded. It would have been better to cruise around Cuba and see more ports rather than the old tired ports of Key West and Cozumel. The changes to Azamara that are planned will be the death ... Read More
Chose this to see Cuba - before it gets too crowded. It would have been better to cruise around Cuba and see more ports rather than the old tired ports of Key West and Cozumel. The changes to Azamara that are planned will be the death of this formerly 4-star line. Many repeat guest will never come back, including me. Why? Production shows by some great entertainers are being cancelled, in favor of fly-in fly-out single acts. The casino is closing in favor of no-staff machines The live piano and guitar entertainment is being replaced by videos! Many of the long-time staff are leaving or have been replaced by cheaper new people. Many the old staff are moving to the new pursuit, so old familiar faces will be no more, nd the new staff will come from other RC lines, so won't know the guests or the Azamara experience. Azamara is not keeping up with other "luxury lines" It's getting old and tired. Read Less
3 Helpful Votes
Sail Date: October 2017
Smaller ship so thought more organised but that did not prove yo be the case Cabin was good but bathroom miniscule. I am only 5ft and small for me! Some staff offhanded and one even rude. Cabin attendant excellent kept room ... Read More
Smaller ship so thought more organised but that did not prove yo be the case Cabin was good but bathroom miniscule. I am only 5ft and small for me! Some staff offhanded and one even rude. Cabin attendant excellent kept room spotless Food on some occasions very poor Even specialty restaurant which we paid a 66.00 supplement for left a lot to be desired. We had an entre and main with coffee! A lot of the people we met were what made the trip for us Would probably not sail with them again unless it was super cheap and the destination was one we could not get elsewhere We did not get any on board credits or perks so not worth what we paid Ports of call ok, only did one excursion so not in a position to comment Overall it does not rate as a top class experience for us Read Less
5 Helpful Votes
Sail Date: October 2017
We booked the cruise based on reviews from family. Right off the hop we were warned we would be a bit young (me 42 wife turning 40) There were some looks at first, but I didn't feel out of place. Sorry this is more of an itinerary ... Read More
We booked the cruise based on reviews from family. Right off the hop we were warned we would be a bit young (me 42 wife turning 40) There were some looks at first, but I didn't feel out of place. Sorry this is more of an itinerary review than a ship review. First impressions were good. The crew were very helpful, and I was surprised by the amount of senior officers present during the embarkation! We were allowed to go to our rooms around 1:30pm. We were in balcony stateroom 7051. I felt it was nice and close to everything. 2 decks up to breakfast and two decks down for dinner. It was a bit noisy on tender days, as the life rafts were directly under us. I didn't find it too bad, as we were usually up and getting ready by the time they started. I did have some issues with the cleanliness of our stateroom, but our room stewards were there addressing my concerns promptly. The majority of the first day in Venice was waiting for the safety drills, but we were allowed to debark around 5pm. The port was a walkable distance to Realto bridge, but I got lost both days in port ;-) Lots of walking and lots to see and the food was excellent... Venice was my favorite port by far! Dinner in the main dining room on deck 5 was always good. We picked a table for two each time we were there, but there were always people willing to chat between courses. Jesse and Ricky were my favorite team! Had a G&T on the way by the time we sat down! As this trip was port intensive we only had lunch on the ship once. The buffet was ok, but nothing extraordinary. I found the snack bar better! Most of the food was fresh cooked, as they were usually busy in the afternoon. Chicken wings were nice and crispy and the turkey burgers were great! The pool and Hot tubs were hardly used and never had an issue getting a lounger. Prime C was one of the upcharge restaurants and was worth the $30 cover. We went for my wife's birthday and we had a nice intimate table in front of the window at the rear of the ship. The waiters brought a birthday cake out at the end of the meal. When we returned to our stateroom we found it decorated with a spa voucher for $50.00 and a note form the captain and hotel director! I found the first 3 ports to be a bit repetitive, Venetian style forts at each stop down the Adriatic, and not much else. While the views were stunning there wasn't much to do but walk around and have lunch. The ship overnighted in Kotor, which was wasted on me, as we didn't get off the ship until 9 the next morning. Corfu was disappointing. I felt like I didn't want to venture to far from the ship as we were only in port for 6 hours. The city was dirty and you could see the austerity put in place by the EU. The Officers put on a BBQ on the pool deck as we left Greece. They even had turkey and stuffing for us Canadian Thanksgivingers! Malta was pleasantly surprising. I found Valletta to be a nice mix of old and new construction. The streets were clean and there was so much to see within walking distance of the ship. Azamara had their Azamazing evening here. Chamber music isn't my thing, but the venue was amazing! They called it the conference center, but it turned out to be a 17th century hospital! The wine and tapas in the mingling area were a nice touch, and the captain was posing for pictures at the entrance to the hall. The concert was about 30 minutes, but I was most impressed with the organization getting us back on the busses to get back to the ship. Sicily was exactly as I imagined! We tendered in a bit outside Taormina but it was a nice walk along the beach front road. The Hop-on bus wasn't the best idea I've had this trip, but we got to experience some interesting corners on the way up the mountain! Sorrento is a beautiful little town! We ventured out to Pompeii on the train for the morning and spent the afternoon shopping and eating! The cannoli was so good! The crew put on White night here. It was very busy, and we decided to skip the buffet for just that fact. The dance floor was busy and it was a nice night. Amalfi was very picturesque. We spent first part of the day trekking up the hill to see some beautiful sights and spent the afternoon weaving through all the tour groups :-( totally worth it though ;-) Debarkation in Rome got off to a rocky start! There was conflicting times on the newsletter most people arrived 15 minutes too early, but once 7:30 came around the security staff processed the crowd quickly. Overall the ship was ok. Most ports were good, but a bit repetitive for the first few days. The ships staff was great! The food was good, but not spectacular. The casino was small and the lounges were comfortable. I felt like we spent a lot of money for this trip, and was wanting a bit more? I won't be rushing back but I would probably take another cruise with them, as they have some exciting itineraries planned. Read Less
Sail Date: August 2017
As Mobility Challenged people we booked this cruise because we had a very positive experience on the Journey a couple of years ago. How things have changed!! We booked a pre-cruise stay and Azamara put us in the Empire Palace Hotel in Rome ... Read More
As Mobility Challenged people we booked this cruise because we had a very positive experience on the Journey a couple of years ago. How things have changed!! We booked a pre-cruise stay and Azamara put us in the Empire Palace Hotel in Rome (see review on Trip Advisor). Why this hotel was selected is a mystery since it is far from either historic Rome or the Vatican and is in an "iffy" neighborhood. Most disturbing to us was the fact there was NO accessibility. Marble steps to the elevator and breakfast room and then steps in the breakfast room. While the Azamara rep at the hotel tried her best to accommodate, there was little she could do other than allow us to get a head start in the walk to the bus taking us to the port—the bus could not get to the front of the hotel and required a walk of 1.5 blocks away!! The rep advised the Azamara Rep on the bus that we would need wheelchairs when we arrived at the port and they were there. Things were looking up, UNTIL, we left check-in and saw that the way on to the ship was STAIRS-NO RAMP—the stairs being the equivalent of 2 stories! Azamara's solution was that we would be CARRIED up the stairs. No way would we suffer such indignity and our personal safety was also of concern. On the ship, sensitivity and assistance to the mobility impaired was OUTSTANDING in the dining room and the AzAmazing Evening and NON-EXITANT for the most part .in the Buffet and (if you followed the Quest instructions) Disembarkation. The post-cruise hotel in Venice (The Saturina) is located in the upscale boutique area. It is an old hotel but unlike the hotel staff in Rome, the Saturina staff were wonderful in dealing with mobility challenged guests and made us feel comfortable and valued. Read Less
14 Helpful Votes
Sail Date: May 2017
The ship,is old and tired, staterooms are adequate but bathrooms tiny. Staff are cheerful and sort of helpful. Limited responses. This cruise served a purpose for us, I.e. Visiting Croatia ports, and we got a good deal, however we ... Read More
The ship,is old and tired, staterooms are adequate but bathrooms tiny. Staff are cheerful and sort of helpful. Limited responses. This cruise served a purpose for us, I.e. Visiting Croatia ports, and we got a good deal, however we paid extra $$ on board to ensure we dined on better food, and drank better wine. Even a premium drinks package would not have secured decent wine! Be prepared to pay for better services. Seating in the good restaurants is limited, and you need to book days and times at the day of boarding! To ensure you get a seat.The Discovery restaurant seating is cramped. Lunch time is like feeding time at the zoo if the ship is full, which it was. Very limited serving space and again, packed in tables. Probably ok if you are travelling with a group,of friends. Unfortunately we have sailed with Seabourn, so this was definitely a let down, in many ways. Won't be choosing to cruise with Azamara again Read Less
2 Helpful Votes
Sail Date: April 2017
Wish there were a way to rate 3 1/2 as that is more appropriate. This was our third cruise on the Quest and interestingly, I would have rated the earlier two cruises higher. In fact, we were on the Quest in September and were more ... Read More
Wish there were a way to rate 3 1/2 as that is more appropriate. This was our third cruise on the Quest and interestingly, I would have rated the earlier two cruises higher. In fact, we were on the Quest in September and were more pleased with the experience. The problem with this cruise is that it was a Transatlantic with 7 full days at sea. While we normally love TA's and tell friends who don't understand spending days on the water, that there are lots of things to do. Not this time - in 7 days there were only two cooking demos. There were two guest lecturers on board, but neither had a great deal to offer. We weren't the only ones not excited by the topics. TV in the cabin was a joke - no on-demand shows other than pay per view movies or DVD capability. The same movies shown over again and again and countless episodes of Veep. Entertainment on board was limited with the same performers showing up more than once on the bill. On board cast was good and Cruise Director Russ was great. Food on the ship was very good regardless if you were in the main dining room or one of the specialty restaurants - Aqualina and Prime C. Food in the buffet was also very good. Our balcony cabin was fine with a comfortable bed, but the worst bathroom we have ever seen on a ship. The shower is a joke. One friend said he was going to soap the walls and just spin around as movement is limited. Read Less
5 Helpful Votes
Sail Date: April 2017
This was our first cruise with Azamara but we have cruised with the following lines, Celebrity (Elite Status), NCL, HAL & Princess. Azamara advertises as a luxury cruise line but we feel they fall short with making this claim. ... Read More
This was our first cruise with Azamara but we have cruised with the following lines, Celebrity (Elite Status), NCL, HAL & Princess. Azamara advertises as a luxury cruise line but we feel they fall short with making this claim. The good: • Azamara has a reciprocal agreement with Celebrity so we received all of the perks that come with our Celebrity Elite status. • The muster drill started on time and it only took approximately 20 mins. • The cushions on the deck lounge chairs are very comfortable. • Our stateroom attendants (Supriyono & Rovic) were fantastic. • The pool butlers and bar staff provide great service. • The majority of the staff are very friendly and greet the passengers. The not so good: • The internet is very slow and it is often difficult to connect to it. • They have fees for events that take place on seas days. Wine tasting, iPad classes etc and on other cruise lines these are free. I did not attend any but it seemed to me they were nickel and diming the passengers for events that should have been free. • The salt & pepper shakers in the Discovery Restaurant were disgusting. They need to be replaced. • The staff on the patio and veranda are disorganized and it does not appear that they have assigned tables. You either have 3 waiters asking you if you would like something or no one comes to your table. • The ship is not handicapped friendly. The doors on decks 9 & 10 that lead out to the decks are wooden and they are very heavy. If it is windy it is very hard to open them and they do not have any automatic door openers on any of the doors. They also have small ramps on either side of these doorways over the door sill which adds an additional challenge to passengers in wheelchairs. • I realize that food is subjective and we found the food was good and there was a variety but it was noting out of the ordinary. We found that it was about the same as we would expect on Celebrity. This is the first cruise line that we have been on that didn’t offer chocolate cake. • The guest Services Staff did not appear to be happy. I realize they probably have one of the worst jobs on the ship as they deal with every complaint but they didn’t greet anyone with a smile and they waited for the passenger to start the conversation. • If you read the bios of the Senior Staff they all state that they are engaged with the passengers on a daily basis. I don’t know where they were on our cruise but Capt Carl, Hotel Director Phillip & Cruise Director Russ where not up on deck 9. I did not see Chef Monica come in the Discoveries Dining Room on any of our 16 night cruise. Summary: We had a good cruise but we do not see why Azamara considers themselves as a luxury cruise line. The service and food was good but it was not better that we have experienced with Celebrity. We purchased the cruise during one of their sales, we did get a good price and we definitely received our money’s worth on this cruise. If we would have paid full fare then we would have been upset as Azamara is charging the same as other luxury cruise line but it falls short in our opinion. Would we cruise with Azamara again? Yes, but only if the price is right. Read Less
4 Helpful Votes
Sail Date: March 2017
Having sailed Oceania many times wanted to try Azamara to see how they compare. We booked this cruise before they changed the itinerary mainly for Key West and New Orleans. They canceled the stop in the Yucatan and added Havana, Cuba as ... Read More
Having sailed Oceania many times wanted to try Azamara to see how they compare. We booked this cruise before they changed the itinerary mainly for Key West and New Orleans. They canceled the stop in the Yucatan and added Havana, Cuba as an overnight which made us very happy indeed. We were in a Continental Suite which is the same as the Penthouse suite in Oceania. The food overall was very good. We ate in the specialty restaurants 6 times and while we found Prime C to be excellent, the Italian restaurant was not as good. The main dining room was good. We went to the breakfast buffet the first day and didn't care for the selection at all. Doesn't compare to Oceania. The appetizers that were left in the room each day were excellent, better than Oceania. Service was good but certainly not any better than Oceania. Did not see the interaction with the Officers that people on the Azamara board rave about. Our main complaint with Azamara is their included drink plan. How they pick what is basic and what is premium is a mystery to me. How can you say white rum is basic and dark rum is premium. Go to any liquor store and Barcardi white and gold are the same price. I opted for their "Ultra" plan for a $22 per day extra charge since I like Black Russians and Kalua is considered premium. However even having this plan I was denied a $9 glass of port after dinner. My wife likes to have a Cab with dinner and our friend only drinks Pino Grigio. While they were available the first day, the second day we were informed they were not and we had to choose the white or red that was the wine for that day. This is ridiculous !! We are not talking high end wines. You shouldn't have to wait around several days before you can order it again. After complaining to their relations dept. the wine we wanted was made available to us each day. You shouldn't have to complain for something that basic. Came back from tour in Havana and were told there was a problem with our suite. Apparently a water pipe had burst in the suite next to ours and flooded that suite and ours. They moved us into the presidential suite which Azamara's CEO had just vacated which was about 4 times the size of ours and made for a very nice last night. I found Azamara to be a close comparison to Oceania but they lost us with the ridiculous drink plan. Read Less
9 Helpful Votes
Sail Date: March 2017
We recently sailed on the March 10th sailing of the Quest. We chose this ship for a couple of reasons, #1, the itinerary - 6 Caribbean ports, 4 of which were new to us and the #2 reason is that we have sailed RCCL several times and were ... Read More
We recently sailed on the March 10th sailing of the Quest. We chose this ship for a couple of reasons, #1, the itinerary - 6 Caribbean ports, 4 of which were new to us and the #2 reason is that we have sailed RCCL several times and were Emerald level. The ship is very nice, we knew the veranda cabin would be smaller than we had recently experienced, but while it was compact, all our things fit very nicely with room to spare. We met several people that were Azamara enthusiasts, so we were looking forward to this cruise. We didn't really experience the WOW service that everyone seems to rave about. We had some awesome service and then not so great service - it seemed very hit or miss. Our cabin steward falls in the awesome category, Erwin, was just wonderful. The casino bartender Inyoman was amazing as well. Knew our names every day, etc etc. We had to sit on the top deck the first day since all the deck chairs were full or "saved" by 9:00 am, and we received very poor service up there. A couple of people said - "they won't come up here" and I was like why not? If the chairs are full downstairs and we are sent to Siberia, they should come up here. Well, we got a pool attendant up there and his comment to me was - "I can't keep coming up here" I couldn't believe it. We did receive great service from the Windows/Patio manager, who had a meal prepared for us because we messed up on the times the buffet was open. That was wonderful. We enjoyed the drink package - didn't find anything to complain about the wine, the drinks on the package, etc. While it was top shelf - it was certainly fine with us. We did the like package while onboard which gave us a bit of an upgraded drink package with the unlimited internet and the shore excursions. We did 2 excursions - one was AWFUL and one was great. The awful one was in Guadaloupe - the tour guide was either drunk, or just plain did not have a command of the English language because he kept repeating the same 6 phrases for a solid hour. It was excruciating. We ended up laughing about it along with our other fellow passengers, but it was definitely not worth $100. I would imagine there were complaints. 2nd excursion was in St Maarten - had a wonderful tour guide, funny, informative, had a wonderful beach day with lunch. 4 1/2 hour excursion for $75.00 - well worth it. I wanted to love this experience. We loved the small atmosphere of the ship - while the service was hit or miss, it was really good overall. I liked the laundry facility which we used twice, the cabin was sufficient, but the huge disappointment was the food. I can honestly say that the food on our many RCCL cruises was either better or just as good. The choices were limited. We had filet just ONE night on an 11 day cruise. We have sailed Oceania/Riveria twice and the food was amazing. This was average or below average. We met some new friends and ate dinner with them one night and her comment on her fish was that it looked like her hair curlers. I asked her how it was and she commented "deplorable" . She had sailed the Journey previously and she said the food was entirely different. I know Oceania is supposed to have the best food at sea and from my experience it does, and I had hoped I had found my forever line with Azamara, but the sub par food is a deal breaker for me. Read Less
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.7
Value For Money 3.5 4.2
Rates N/A 4.3

Find an Azamara Quest Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise