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4 Helpful Votes
Sail Date: April 2018
We chose our 5th cruise on Azamara as our previous cruises with them had been excellent. This one was no exception with a great itinerary,a truly Amazing evening, great food and service.The only negative being that the evening ... Read More
We chose our 5th cruise on Azamara as our previous cruises with them had been excellent. This one was no exception with a great itinerary,a truly Amazing evening, great food and service.The only negative being that the evening entertainment was poor. The white night deck party was good with an excellent buffet. The Amazing evening at the city of Arts and Sciences was exceptionaly good . The logistics of getting all the passengers to and from the ship couldnt have ben managed better.The location and show spectacular and truly memorable.. Transfers and boarding was efficient and timely. Ports Free shuttles were provided as needed.. We managed our own shore excursions. Portimao walked town and PrIa Da Rocha Cadiz walked town and long promenade Gibralter walked to botanical gardens and shopped duty and VAT free Malaga did a day tour to Alhambra Palace (arranged ourselves) Valencia walked the city Barcelona took train to Gerona . Read Less
2 Helpful Votes
Sail Date: April 2018
Have only ever sailed with Celebrity but wanted to try Azamara while still attaining credits to our Celebrity Captains Club status. Pleasantly surprised, smaller ship but never felt overcrowded, crew were wonderful and met some lovely ... Read More
Have only ever sailed with Celebrity but wanted to try Azamara while still attaining credits to our Celebrity Captains Club status. Pleasantly surprised, smaller ship but never felt overcrowded, crew were wonderful and met some lovely passengers. Our first transatlantic which was leisurely but not tedious despite five and a half days at sea due to an itinerary change because of predicted bad weather at original ports of call. Found the main dining room too noisy and tables too close to each other so used Windows buffet for dinner which had plenty of choice and a more relaxed atmosphere compared to Celebrity.My husband enjoyed the daily talks by the retired Concorde Pilot but we found the evening entertainment limited. Quest has some signs of age but spotlessly clean throughouthe. Embarkation/Disembarkation very well organised. The staff and Officers were the friendliest we have ever encountered on a cruise ship.Very enjoyable and hope to sail Azamara again. Read Less
4 Helpful Votes
Sail Date: April 2018
Highly recommend Azamara Club Cruises. I can only give a recommendation for the Azamara Quest ship as I have not traveled on the Journey or new Pursuit yet. First time on Azamara and as long as the Quest does not get rid of their live ... Read More
Highly recommend Azamara Club Cruises. I can only give a recommendation for the Azamara Quest ship as I have not traveled on the Journey or new Pursuit yet. First time on Azamara and as long as the Quest does not get rid of their live dealer table games in their casino, it will not be my last. I loved this cruise and line and the service and meals and everything about it. It was nice being on a cruiseline that really takes care of its guests. It was easily 5 star service. There are so many people who I knew and was on a first name basis with throughout the cruise and I'm not talking about the passengers, but the staff who were great and went above and beyond any prior cruise expectation I had had. I booked my cruise through a cruise travel expert, who, in turn booked every aspect through Azamara. From the first meeting in the baggage claim at the Miami airport, to the representative making sure we were all on the bus and on the way to the Lisbon airport, they had every single detail covered. It was like clockwork! The hotel check-ins were smooth and easy and they were well prepared for us. To the buses from the hotel to the pier before the cruise and to the hotel from the pier after the cruise. The ship check-in was the smoothest ever. There was literally no line, we walked right up, handed in our cruise ticket and credit card. Pictures were taken and we were given our ship pass/room key and away we went. Everything was easy! Upon arrival on the ship, champagne was provided, they didn't ask for our room card to charge the drink, it was free. In fact, the back of the bar menu showed all of the free alcoholic and non-alcoholic beverages. All eating venues (with the exception of the two speciality restaurants) were included and the speciality restaurants weren't terribly expensive for the quality we received. Being docked in town was truly amazing. It was nice being on a small ship that was able to be right in the center of things. Literally off the ship and in the middle of town. Never had that experience on the larger ships that I have cruised on in the past. All communication from the captain was top notch, as well as from the cruise director, Tony. The activities planned from trivia to bingo to blackjack tournaments, guest lecturers, dance lessons, improv classes and the numerous musical events and shows were all unique and interesting to do throughout the cruise. The ship's officers were very visible throughout the cruise. The captain was available to speak to regularly, and many of the passengers were invited to dine with the officers during the cruise. It was truly a wonderful experience sitting with an officer and talking about his experiences and responsibilities. Captain Magnus truly commands a fine ship and wonderful crew. Almost every crew member I encountered really took care of me and other guests. Truly received wonderful service from the following team members: Ernest, Diana, Tony, Julia, Milda, Marina, Nikhil, Leon, Rebecca, Raymon, Ashley, Ernesto, Nikolai, Daniel, Yeldana, Shayla, Alicea, Mariana. I'm sure there are others I'm forgetting as I met so many wonderful crew members who graciously gave of themselves and made the voyage more enjoyable. Much different than the larger ships where you hardly get to know the crew at all, and certainly don't receive the same personal attention as you do on the Azamara Quest. Highly recommend you checking out Azamara Club Cruises, especially if you prefer port intensive trips and if you enjoy many days at sea on a transatlantic cruise. I've come home from my vacation truly relaxed and I have Azamara to thank. Keep up the good work and I can't wait until my next cruise with Azamara. Read Less
1 Helpful Vote
Sail Date: March 2018
The Intensive Cuba cruise really gave me the time needed in Havana to see the many sights and get a feel for life in todays Cuba. I would have felt cheated if I had only one day (as a lot of Cuba cruises do). The crew on the Quest did a ... Read More
The Intensive Cuba cruise really gave me the time needed in Havana to see the many sights and get a feel for life in todays Cuba. I would have felt cheated if I had only one day (as a lot of Cuba cruises do). The crew on the Quest did a great job in making the cruise a success. The White Night and the AzAmazing Evening required hard work, and the crew came through.Service in the bars and restaurant was quick and efficient. The ship public spaces were well maintained and even with a full capacity did not feel overly crowded. Check in was under 20 minutes, and that included some paperwork for going to Cuba. Getting off was also quick -we self carried the luggage off - and made a 8:50 AM flight in plenty of time (because of Spring Break and Miami, this was the only flight available). I thought the food on board was certainly above the standard for most cruise lines, and some meals were excellant. Read Less
3 Helpful Votes
Sail Date: March 2018
I selected Azamara based upon the itinerary that offered 6 full days in Cuba, providing the opportunity to explore this culturally rich, historical country. The stateroom was very comfortable and spacious as long as you put everything ... Read More
I selected Azamara based upon the itinerary that offered 6 full days in Cuba, providing the opportunity to explore this culturally rich, historical country. The stateroom was very comfortable and spacious as long as you put everything away. The bed and linens were very comfortable and allowed for restful sleep. The shower is incrediblebly small but does the job. The food was good and offered a solid variety to satisfy most taste. The all inclusive concept of wine, select alcohol, beer and gratuities was a huge plus. The highlight of the ship however was the service. The crew was attentive, professional yet friendly and went out of their way to assist. The entertainment was limited but the itinerary kept us so busy, I welcomed the quiet time. The security was on point, ensuring we accessed the boat with ease. Overall, it was an excellent cruise, the minor concerns were just that, minor and not significant enough to share. I will add, the internet package was slow and unreliable, buy what you need. Read Less
Sail Date: March 2018
We wanted to go to Cuba, and chose the Cuba Intensive sailing. For us, 2-days in Havana would have been ideal. Cienfuegos was nice enough but not much to see; Santiago was horrible. The Cubans we saw tended to swarm us looking for ... Read More
We wanted to go to Cuba, and chose the Cuba Intensive sailing. For us, 2-days in Havana would have been ideal. Cienfuegos was nice enough but not much to see; Santiago was horrible. The Cubans we saw tended to swarm us looking for money, and we found it quite unpleasant. We were scammed by several taxi drivers. Air quality is poor and the poverty is ever present. Not Azamara’s failure by any means but I question why ships are going to Santiago at all, or why they’d spend more than a day or two in Havana. We found Cuba very overrated. The Quest seemed like an older ship and we saw ongoing maintenance like painting railings and other areas. We received a note that they planned to paint our state room during the trip and we’d have to store all personal belongings. This was not ok for such a small cabin and such a pricy vacation so we called to ‘opt out’. Is this common? If so, customers should be offered something in return for the inconvenience. We found the food options plentiful and good; we didn’t feel the need to try the 2 upscale restaurants. The staff was unfailingly nice. We never felt crowded, even on sailing days. There are plentiful common areas in which to relax. We enjoyed 4-5 nights of the onboard entertainment which was just right. Overall, this tone of the ship compared favorably to the other 2 cruises I’ve done on Regent and Royal Carribean: it was low key, fun, and our fellow passengers were generally friendly. My only complaint about Azamara is that it’s not all-inclusive - they have several packages they try to up sell, and it was annoying. I prefer Regent in that respect, which includes everything and isn’t constantly trying to sell you upgrades. Regent also includes excursions which Azamara does not - and they were expensive. Read Less
Sail Date: March 2018
We chose this because of the itinerary. It really was an intensive look at Cuba, with three days in Havana, a day in Cienfuegos and an additional overnight plus a day in Santiago de Cuba. In Havana the cruise terminal is right in the old ... Read More
We chose this because of the itinerary. It really was an intensive look at Cuba, with three days in Havana, a day in Cienfuegos and an additional overnight plus a day in Santiago de Cuba. In Havana the cruise terminal is right in the old city so walking off the ship to explore on our own was easy. I can recommend the rum museum in the old Havana Club, which is two blocks from the ship. Taxis were readily available, and the hop-on-hop-off bus even stops right outside the terminal. In each port currency exchanges were available in or next to the terminal. The shore excursions were very well planned and organized, with good guides. We particularly enjoyed a trip from Santiago de Cuba into the mountains. We visited a small village where we saw a major basilica and enjoyed a performance by an excellent steel drum band that had performed for the pope. We also visited San Juan Hill and sites important to the Castro Revolution and had a nice lunch in an elegant restaurant associated with Havana's Tropicana. There was a very interesting lecturer on board providing background on many aspects of Cuban history and culture. We were uncertain what to expect in Cuba, but came back very pleasantly impressed. Every Azamara cruise has an "Azamazing evening", a free local entertainment experience. On this cruise we had an evening at the Heredia theatre in Santiago de Cuba with welcome mojitos, local vendors, and some wonderful musical performances culminating in an example of the local festival parade. Really good. We have sailed Azamara (both the Quest and the Journey) before and appreciate the small size and the extraordinary crew--truly the nicest people on the ocean. The people at the guest relations desk are always helpful and patient. Every staff member you pass in the hall greets you with a smile. Within two days the bartenders know your drinks. It's the kind of personalized service that makes you want to stowaway and stay on board at the end of cruise. The food matches the quality of other higher end lines. There were two special meals. One was the Easter brunch, served buffet style in the dining room with several cooking stations and beautiful pastry and chocolate decorations. The other was the traditional "white night"; a buffet served on deck with the upper level crew doing much of the cooking and serving. In a nod to our location this one included a number of Cuban dishes including a suckling pig. Every evening there was a cocktail hour with tapas and music in the "living room", a nice way to relax and prepare for dinner. The entertainment was varied: a troupe doing short plays, a singer, a pianist, etc. They no longer had a song and dance cast, which we sometimes missed. Every evening a variety of music could be found around the ship for listening or dancing. We do not use the spa services or sports activities so I can't comment on them. The only negative is the fact that the cabins are small and the bathrooms are small. There is plenty of storage, and a veranda makes the living space larger. Of course a small ship will have fewer on board activities, smaller scale entertainment and fewer dining venues than a larger ship, but it compensates with convenience and comfort. There is a sense of intimacy which adds to a relaxing vacation. Read Less
Sail Date: March 2018
The itinerary was the reason for taking this cruise, e.g. circling the island of Cuba. The tours were good and we saw a lot of the Cuban countryside and how people live in both urban and rural areas. There were some differences in the ... Read More
The itinerary was the reason for taking this cruise, e.g. circling the island of Cuba. The tours were good and we saw a lot of the Cuban countryside and how people live in both urban and rural areas. There were some differences in the places we visited (between buses) -- for the same tours - not just the order of places visited. We were somewhat bored toward the end of the cruise though. We felt the evening entertainment was weak. We didn't like their 'anytime dining' because we often had to wait for a table, unlike other lines with similar programs, but where reservations are taken. Azamara did survey some guests mid-cruise to see if improvements were warranted and they did follow up on the comments received. Staff was very pleasant, helpful and visible throughout the cruise. New captain was very personable and often seen around the ship. Embarkation and disembarkation was smooth and efficient for us. Read Less
1 Helpful Vote
Sail Date: March 2018
I chose this trip because of the itinerary, which scheduled 3 nights in Havana, and also visited Cienfuegos and Santiago. The ship is fine, not much to do. The food at the buffet (I did not eat at the dining room) was OK, not great, ... Read More
I chose this trip because of the itinerary, which scheduled 3 nights in Havana, and also visited Cienfuegos and Santiago. The ship is fine, not much to do. The food at the buffet (I did not eat at the dining room) was OK, not great, soups were awful, desserts limited. Because of my booking date, I was able to do excursions on my own, although one is really on the honor system and it is possible to book private excursions. My problem with the ship excursions is that, because of the newest regulations, they emphasize "people to people" activities to the detriment of typical sightseeing. For example, the ship excursions I joined included time consuming visits to "private artists" and galleries, as well as some cultural dance demonstrations that were interesting, but took time from visiting tourist spots. I hired a private guide using the private agency "Customizing Cuba Tours" to visit Matanzas and Cardenas, two cities with personal ties. My guide, Hamlet, was OUTSTANDING. His agency was very professional throughout the booking process, and everything worked like a clock. The interaction in a private excursion is far more powerful than any other contrived "people to people" contact. I also hired Hamlet to drive me around Havana to visit some of my childhood haunts, and again it was a most rewarding experience, thanks to Hamlet's professionalism. I highly recommend "Customizing Cuba Tours". Read Less
Sail Date: March 2018
Our original itinerary was changed to offer a 10 day intensive cruise in Cuba. We had never really thought about visiting Cuba but decided to accept the revised itinerary. We are so glad we did! We found Cuba to be a fascinating place , ... Read More
Our original itinerary was changed to offer a 10 day intensive cruise in Cuba. We had never really thought about visiting Cuba but decided to accept the revised itinerary. We are so glad we did! We found Cuba to be a fascinating place , unique and very different from our lives and previous Holidays. Our favourite place was definitely Havana and we were glad to have a sustained stay, there. We are frequent cruisers and this was our 4th Azamara Cruise. We love the size of the ship and found most of our fellow passengers to be friendly and interesting to talk to. The cabin( balcony) was compact but comfortable and excellently maintained by our stateroom attendants. The shower area, as others have said, is really very small and the shower curtain gets far too friendly for comfort, but we knew that and felt Azamara’s other benefits, compensated for that! We found the food to be excellent in the main dining room ,The Patio , Prime C and Aquafina but felt that Windows cafe was a bit limited in lunchtime choices. We also did the Chef’s table, for the first time but were a bit disappointed in that experience! The food was good: the wines also good but very limited in quantity. Fabio, the chef was very personable but the situation of the table, in a corner of Prime C, the shape of the table and the fact that it was impossible to speak to anyone other than your direct neighbour did not encourage a convivial atmosphere. We were also unfortunate that two of the couples at the table were totally occupied in trying to outdo the other in who knew more about food and wine ( incidentally, neither couple knew much!) If this is what the Chef’s table encourages, I think we will give it a miss in future We thoroughly enjoyed both the White Night and the Azamazing evening and accept that the size of the ship limits the entertainment on offer. Personally, we enjoyed the short theatre performances but as always, that is a matter of taste! Tony, the Cruise Director was very available to talk to passengers and a very talented performer,in his own right As always, the staff onboard were superb.. Captain Magnus and senior officers were visible, approachable and friendly and the staff in general, worked very hard to ensure that guests were well looked after. This was in contrast to Azamara staff onshore, who gave little or conflicting information when we tried to gain information , pre cruise, regarding Cuban visas etc. We arrived at the ship a bit disgruntled but the excellent on board staff, made up for that. To sum up, we enjoyed our back to back cruises, met some lovely people from very diverse backgrounds and had a great holiday! We will definitely be cruising with Azamara, again. Read Less
3 Helpful Votes
Sail Date: March 2018
Azamara offers the best itinerary to Cuba with three full days in Havana, one in Cienfuegos and a night and day in Santiago de Cuba. For a first visit, I felt that I learned quite a bit about this island nation. It has been eight ... Read More
Azamara offers the best itinerary to Cuba with three full days in Havana, one in Cienfuegos and a night and day in Santiago de Cuba. For a first visit, I felt that I learned quite a bit about this island nation. It has been eight years since I last cruised Azamara and I quickly remembered why I loved the two previous cruises: the ship's size, the wonderful crew and well-travelled passengers. Food was good in all venues (I did not eat in Aqualina nor Prime C). Bottled water is always available and provided when exiting at each port; the included drinks (wine and spirits) were of sufficient quality for me although the base beer selection was not good. If you are allergic to feathers and/or down (pillows and comforters), you can have your reservation flagged to have the bed linens replaced with hypoallergenic polyester. The cabin steward/assistant steward both advised me that they had changed out the feather/down bedding when I entered the cabin. I was very grateful. The bedding was very comfortable and I slept well. This was a wonderful cruise, although quite expensive as a solo traveler. Enjoyed the Tropicana and Club Parisian nightclub shows, as well as, cruising around in the classic cars....all this was touristy but great fun. Read Less
1 Helpful Vote
Sail Date: March 2018
We are a retired couple in our early 70's. Both of us have mobility issues. We traveled with our adult daughter and her boyfriend. This is our 10th cruise, 1st on Azamara. We selected it because of the itinerary. I can't say ... Read More
We are a retired couple in our early 70's. Both of us have mobility issues. We traveled with our adult daughter and her boyfriend. This is our 10th cruise, 1st on Azamara. We selected it because of the itinerary. I can't say I've always wanted to visit Cuba, but the opportunity presented itself and we thought, Let's go while we are able and permitted. We really liked the smaller ship experience. Our cabin was near the aft elevator, easy to get to the main dining room, Mosaic coffee bar, and the buffet/Patio. I liked that you didn't have to walk so far to the front of the ship also. The cabin was a Club Verandah class. Space was adequate for 2. The shower was the tiniest I've ever seen. We didn't use our verandah much because of the air pollution in Cuba. One thing I didn't like--the gray wallpaper made the cabin gloomy and depressing. I hope they change to a more cheery color scheme when they next refurbish. Food ranged from typical cruise fare (buffet) to outstanding in the main restaurant. I only ordered from the "always available" options twice, for French Onion soup and Crème Brulee. Easter Monday brunch in the dining room was beautiful They really went all out with the ice carvings, decorations, and baked goods. Beverage service was spotty in all venues--sometimes someone would take your order before you even sat down and other times you had to wait, and wait, and wait. This was especially true of coffee at dinner. We prefer our coffee with dessert, but it seems the waiters usually bring it after dessert. Asking didn't help. The only entertainment we attended was the Azamazing Evening. It was truly spectacular. The destinations speaker, Dr. Ellen, was very interesting. She covered topics from Cuban history to present day/future Cuba. Since it was Passover, there was a Rabbi on board, who led two casual discussion groups. Although we are Catholic, we attended the first but had a conflict with the second. There was also a priest who said Mass for Easter Vigil and Easter Sunday, plus on the sea days. We found the fitness center was one of the best maintained of any cruise ships we've sailed. The machines all worked, and they had enough treadmills, exercycles, etc. so you never had to wait. The crew was fantastic. Everyone we encountered was very cheerful, relaxed, and eager to please. Ports and shore excursions: This cruise was not a good fit for us. We visited 4 ports, Key West, Florida, Havana (3 days), Cienfuegos, and an overnight in Santiago de Cuba for the Azamazing Evening. As I mentioned at the beginning, both of us have mobility issues. My husband has had both hips replaced and I am recovering from knee replacement surgery last summer, In both Cienfuegos and Santiago, there were NO mild shore excursions offered. In Havana, only 2, Easy Panoramic Havana and Classic Cars, which could easily replicate each other. Which left us with Moderate Excursions, most of which were more strenuous than the tour booklet description. Key West: Hop On/Hop Off Trolley and Butterfly Conservancy We would normally do a hop on/hop off tour on our own, but actually saved money with the included Butterfly Conservancy. We enjoyed the stop to see the butterflies and the tour of the city which followed. Havana Day 1: Best of Havana A very disappointing tour, more strenuous than described, mediocre tour guide. Hemingway's home was closed due to a holiday (not sure what). Since it was Good Friday, we had the vegetarian option for lunch--rice and salad. Fusterlandia was fascinating and Revolution Square was a good place to see all the classic cars. The bus made a stop back at the ship for those who didn't want to see the flea market. Our daughter said they had a better selection of souvenirs at the terminal. Havana Day 2: Easy Panoramic Havana Bus tour with photo stops. I enjoyed Fusterlandia more this time around. Revolution Square seems to be obligatory. We also visited the old forts on the other side of the Bay and saw relics of the Cuban Missile Crisis. Great tour guide. Havana Day 3: We stayed on the ship Cienfuegos: Colonial Trinidad Should have been marked strenous. Even those with greater mobility had trouble with the cobblestones. Lunch at Ma Dolores restaurant was very good. Visit to the potters' workshop was a highlight. Santiago de Cuba: El Cobre Rated moderate and it actually was. The Church of Our Lady of Charity was beautiful. The steel drum band was very good, but we bought their CD/DVD and haven't been able to get it to work. BEWARE. Lunch at the Tropicana was great. San Juan Hill was the hardest part of the trip. All in all, we met the worst and the best of Cuban society. Lots of beggars/panhandlers in the streets and squares. But the tour guides and others involved in the tourist industry were very pleasant and eager to show off their charming county. Would we go again? Not to Cuba, it's a once in a lifetime experience. But we would happily sail Azamara again if the itinerary appealed. Read Less
1 Helpful Vote
Sail Date: March 2018
Travell with alan had low single supplement and i had never been to Cuba. entertainment could be better they use cruise director for half of the shows. great coffee stations and good coffee always available. morning smoothie bar was ... Read More
Travell with alan had low single supplement and i had never been to Cuba. entertainment could be better they use cruise director for half of the shows. great coffee stations and good coffee always available. morning smoothie bar was very good. any beef dish i had was excellent. specialty restaurants not worth the cost. Azamara night was a waste of 3.5 hours. disco only had rock and roll and there was no place to cabernet dance after 6PM. no bridge director on board. the ship is well laid out and with the small size it was easy to navigate around. As always activities conflicted. to many non hosted events, they publish solo get together and then there is no one to coordinate it. No one should have unroasted events. Read Less
2 Helpful Votes
Sail Date: March 2018
We have recently returned from a 9 night cruise aboard the Azamara Quest sailing from Miami on 19 March 2018. This was our first cruise with Azamara (previously sailing with Celebrity) and our expectations of a 6 star cruise were high. ... Read More
We have recently returned from a 9 night cruise aboard the Azamara Quest sailing from Miami on 19 March 2018. This was our first cruise with Azamara (previously sailing with Celebrity) and our expectations of a 6 star cruise were high. First the positives. The ship is well appointed and the crew very attentive and extremely helpful and friendly. The food was excellent although we didn’t try the specialty restaurants. The ship carries approximately 670 passengers and there were always tables available in the dining room and the buffet restaurant. Sunbeds were also plentiful. The tariff included house wines, beers and certain spirits and cocktails together with gratuities. The not so positive matters relate to the entertainment on the ship and the off ship management. We were disappointed with the entertainment on board. There is a cabaret room as opposed to a theatre which is acceptable based on the size the ship. However they did not appear to make good use of the various entertainers on board and often there would be no entertainment during the day other than a trio of musicians who play by the pool at lunchtime. For those who are not particularly bothered about entertainment this would not be an issue. Our major complaint however relates to the management of Azamara. When we originally booked the cruise it was for a 9 night Cuba and Grand Cayman cruise. After making the final payment in January 2018 we subsequently received an email from Azamara indicating that the itinerary was changing to allow more time in Cuban ports and cutting Grand Cayman from the itinerary. However the changes were not what they appeared to be. On the original Itinerary we were to depart from Miami at 5 pm on 19th of March and arrive in Havana at 6 am the next morning. The revised itinerary meant we were leaving Miami at the same time but not arriving in Havana until 6 pm on the next day. The ship travelled at only 7 knots between the ports. We did stay berthed in Havana until 6am on 22 March but unless you are insomniac there is little point in being in port between midnight and 6am. How this squares with Azamara’s claim that the itinerary change was to allow more time in Cuban ports is beyond us. We suspect it is more to do with saving on berth costs in the various ports (including Grand Cayman) rather than trying to improve the experience for passengers. We did query this with staff on board and were told that the company had responded to customer demands to spend more time in Cuban ports. However why the company would choose to change the itinerary after people had already booked their cruise (and presumably being happy with the itinerary) is again somewhat baffling. We were also advised by fellow passengers that Azamara have a history of changing itineraries. A staff member also told us that Azamara had offered to refund the holiday cost after it had changed the itinerary. This proved to be untrue. No passengers appear to have had this offer. So, if you intend to book a cruise with Azamara please be aware that your plans may be altered without any warning. Read Less
4 Helpful Votes
Sail Date: March 2018
CUBA VOYAGE MARCH 2018 Azamara is our favorite cruise line having sailed on the sister ships Quest in Asia and now in Cuba, and the Journey in Central America. These ships carry less than 700 passengers affording access to ports that ... Read More
CUBA VOYAGE MARCH 2018 Azamara is our favorite cruise line having sailed on the sister ships Quest in Asia and now in Cuba, and the Journey in Central America. These ships carry less than 700 passengers affording access to ports that larger ships are unable to enter. Hispaniola, with a population of about 14 million split between Haiti and the Dominican Republic, and Cuba with a population of about 12 million, are the two largest islands in the Caribbean. There were 1 million Tiano Indians when Columbus landed but have since succumbed to disease. The Spanish and later the French imported African slaves to the region. Days 1 & 2 – at sea unwinding and enjoying the amenities of the ship and meeting fellow passengers at our Cruise Critic welcome party. Day 3 – Labadee – the scenic cove on the north coast of Haiti is owned by Royal Caribbean. We were here almost 30 years ago when it was quite primitive. Today there are many Disney-like attractions but we chose to spend a quiet day at Nellie’s beach our preferred sandy beach in the cove. The beach on the ocean side is too rough for swimming. Nellie operated a trading post for buccaneers at this location. The watchtower still stands. Day 4 – Santiago de Cuba , the first capital of Cuba with a population of about ½ million, is located on the southeast coast not too far from the US naval base at Guantanamo. The day started with a visit to Santa Ifigenia Cemetery. This is a national cemetery with the graves of Cuban notables such as Jose Marti – an influential literary figure and revolutionary philosopher in Latin America. Fidel Castro’s grave is also located here along with monuments to the revolution. We then drove into the countryside to the basilica El Cobre which is the most important shrine for Cubans and is considered the most important church in the country. This area was noted for copper mining until mining ceased in 1998 before the price of copper rose drastically. We visited the Casa de Diego Velazquez – the home of the first governor of Cuba built in the early 1500’s. Solidly built, it contains furnishings from the different periods of life in the city. We also visited a cultural center that was formerly a Lasallian school where the poor did not pay any tuition. The director gave us a private tour of the facility including the rooms with ancient and modern artifacts from around the world. In the evening, we had an “AzAmazing Evening” when on each cruise the ship provides a special feature on land for all of the guests who wish to attend. The evening with various types of Cuban music was held at the Teatro Heredia constructed during the city’s refurbishment in the 1980’s. Day 5 – Sea Day – another sea day to enjoy the breezes on the Caribbean Sea. Day 6 – Cienfuegos – population of about 175,000 is a port located midway on the southern coast was our departure point to visit the colonial city of Trinidad (population about 75,000) which is a UNESCO World Heritage site about 90 minutes up in the hills. Sugar cane and tobacco are important crops in this region. The center of the city is well preserved from colonial times. Cobblestone streets were laid out from ship ballast originating in the Mississippi river. We had lunch at a five-star hotel that we did not expect to find in the hinterlands. In the evening we enjoyed Azamara’s “White Night” on deck. There are no formal nights on Azamara but almost everyone tends to wear white for these festivities with the ship’s officers and crew. Day 7 – another delightful sea day provided a break to rest up from the shore activities. Days 8 – 9 – 10 - Havana (population over 2 million) is on the north coast of the island about 90 miles from Key West. We were impressed with the city. Although much more restoration needs to be completed, the city is changing quite rapidly. Many construction cranes are visible with new hotel construction. The people were friendly and welcoming and, with the heavy tourist police presence, we felt safer than in most large cities elsewhere. The city spread from Habana Vieja (old Havana), a UNESCO World Heritage site with its protected harbor and colonial Spanish architecture to the Habana Centro (city center) and the western areas of Vedado and the more exclusive Miramar and Marianao. The mansions in these exclusive areas have been taken over for government offices and embassies. Day 8 We rode in a classic American 1950’s convertible during the evening, passing the Capitol, Revolution Square and Central Park areas and then along the Malecon seawall boulevard, then through a tunnel under the harbor to Fort San Carlos de la Cabana for the famous 9 p.m. cannon shot ceremony. 
 On the way back to the ship we stopped at the five-star Hotel Nacional. This famous hotel has greeted many guests over the years including Winston Churchill, Frank Sinatra, Ava Gardner, Errol Flynn, Marlon Brando, Marlene Dietrich, Gary Cooper, John Wayne and Rita Hayworth. Although the hotel fell into some neglect during the early years of the revolution, it was reopened to tourism in the early 1990s and now houses the Café Taberna surpassed only by the Tropicana. Day 9 We visited Finca Vigia, once the “look out house” of Ernest Hemingway during his days of fishing and carousing in Cuba. The house was left to the Cuban government by his last wife Mary. We were able to view the house and writing tower in its condition at Hemingway’s death. He wrote much of “For Whom the Bell Tolls” and “The Old Man and the Sea” while here. We also saw his fishing boat – the Pinar. We went to the artful neighborhood of Fusterlandia containing the unique sculptures. Artist Jose Fuster created tile sculptures around his studio. He then got his neighbors interested and the area now looks like some version of Gaudi’s works in Barcelona. We stopped at the important historical Colon cemetery noted for its elaborately sculptured white marble monuments and over 500 mausoleums. On the way back to the ship, we visited the Museum of the Revolution, once the presidential palace of the dictator Battista, that now depicts the days of the 1950’s revolution. The yacht Granma which took the Castro brothers, Che Guevara and others from exile in Mexico to begin the revolution is on display along with a US plane shot down during the Bay of Pigs fiasco. We spent the evening at the open-air Tropicana set in lush gardens featuring an elaborate nightlife spectacle with over 200 showgirls. The Tropicana started in 1939 when Havana was an international playground for the jet set. Mobsters including Meyer Lansky and the Trafficante family ran the show and casino in those days. Seeing the show was a unique experience back to the glory days of Havana before the revolution. Day 10 Before a late afternoon departure for Miami, we did a walking tour of old Havana visiting the four main squares as well as La Bodeguita del Medio – the famous bar where Hemingway and other luminaries frequented and where the Mojito cocktail was allegedly born. The buildings in the four main squares have been completely reconstructed after falling into some disrepair after the revolution. The side streets are coming alive with many reconstructed buildings housing restaurants, shops and museums. The income generated by this touristic area is reinvested into more renovation in the rest of Old Havana. Day 11 – morning arrival in Miami After a leisurely departure from the ship after most of the passengers left for the airports, we were back in Fort Lauderdale in about an hour. More Impressions Cuba is changing little by little. Many have a second side job to advance their status. There is now a list of 201 occupations where Cubans can be employed without working for the government. This has created some imbalance where those in the private sector such as tour guides and bartenders can make more in tips than doctors who still work for the state although state salaries have been increasing. There are no homeless - everyone gets free health care and food rations. Since 2008 when Raul Castro allowed Cubans to have cellphones, they now have access to worldwide news sources. Raul is planning to step down in April when a new leader will take charge. There is some question regarding who this will actually be. It is ironic that Castro initially wanted to have relations with the US but was spurned. The nationalization of US corporation property spurred a CIA plot to overthrow the regime. This led Cuba into the hands of the USSR and US military support of the mercenary exiles Bay of Pigs invasion and the subsequent Cuban missile crisis. Although Obama tried to improve relations with Cuba, the Republican congress and Trump have stymied normalization of relations primarily due to the political clout of reactionary exiles in Miami. There is worldwide condemnation of the embargo which is only hurting the Cuban people as well as US interests. There are now about 400 joint ventures with companies around the world. Meanwhile, China is now becoming Cuba’s main trading partner and is supplying the goods to increase tourism. All of the new first-class tour busses we saw in each city were made of the Chinese firm Yutong. New rental cars sport the names of Chinese companies such as Geely (that took over Volvo). I believe that Cuba will again become the pearl of the Caribbean with or without US support. It is well worth a visit and is only 90 miles from our shores. Credits Recommended tour agencies: Santiago de Cuba – Shago Tours. Luis designed a customized tour for us. Our guide Fabio was excellent and gave us a warm welcome to the country. Cienfuegos Trinidad - Used ship's tour in case of any transportation issues since Trinidad is 90 minutes from the port. Havana- Fertours2havana – Fernando worked with us to develop a 3 day tour. Our guide Cristina escorted us on the first and second days and arranged the route to maximize the time at each location. Yanelis provided interesting perspectives on each of the locations we visited during the walking tour on the last day. Ellen Friedrich - our port lecturer on the cruise helped to inspire a greater appreciation of the sights. Read Less
6 Helpful Votes
Sail Date: March 2018
This all-inclusive cruise offered chance to visit 3 ports in Cuba and the pricing in January seemed enticing. Why not? Ship is 18 years old and IS small by comparison to most mainline cruise ships out there. However, it is well ... Read More
This all-inclusive cruise offered chance to visit 3 ports in Cuba and the pricing in January seemed enticing. Why not? Ship is 18 years old and IS small by comparison to most mainline cruise ships out there. However, it is well maintained and all service staff, all areas, do an exceptional job! Cabins (outside and veranda) appear to be average in size, i.e. compact. Great bed linens, towels, (tiny shower), comfortable bed. Due to small size of ship, the public areas tend to be either small, limited, or few in number. Casino is small, rumor is it will become machines only in future. Only two shops, small gym with few machines limited lockers. No more stage productions rather a change over to mini-act show, or individual entertainers. The ships captain was the most personable, friendly, and walking among the passengers - ever. He loves to chat, smile, greet, or pose for selfies. Exceptional! Same can be said for the cruise director. He was friendly, approachable and interesting, mixing with all the passengers and talented. Great Brit-wit! And, he's a great singer at the White-Night Party! The food in general was OK, but nothing to rave about. We found a few good items in main dining room and the Prime C was great! But, one must reserve - fast and early - to be assured a place in specialty dining. We were greatly disappointed in Chef's Table on the night we tried it, but the menu varies per night, and we heard other nights were great. The average age of passengers is high, and Azamara appears to have a loyal following. The smaller ship size does allow smaller or more obscure ports - part of the allure. We'd sail with "her" again, but the itinerary would be the main attraction. Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because of the itinerary and were not disappointed in that respect. The food on board was not up to the quality we are used to with Azamara. The ship needed some work and the entertainment not to our taste. We ... Read More
We chose this cruise because of the itinerary and were not disappointed in that respect. The food on board was not up to the quality we are used to with Azamara. The ship needed some work and the entertainment not to our taste. We were disappointed in the tours because there were only a few offered so many buses going to the same places and it was a bit crowded. It was too bad that there were not more tours or things suggested to do in the evenings in Havana. We did enjoy the Azamazing Evening. As usual Azamara went out of their way to provide a fantastic trip out. This was our fifth time with Azamara so we are very loyal but we did find that their was a lot of time (too much time) spent on promoting sales on future sailings. We will continue to be loyal customers of Azamara but hope they pay attention to customers comments. Read Less
5 Helpful Votes
Sail Date: March 2018
We chose this cruise for the Cuba intensive itinerary and because my Sister-in-Law loves Azamara. We were very disappointed. Although the size is perfect (less than 700 passengers) and we never felt crowded, the ship needs refurbishing. ... Read More
We chose this cruise for the Cuba intensive itinerary and because my Sister-in-Law loves Azamara. We were very disappointed. Although the size is perfect (less than 700 passengers) and we never felt crowded, the ship needs refurbishing. The cabin was small (even though it was a mid-range balcony stateroom). The furniture was very 70s style and when I moved a night stand to plug in something there were cobwebs. Tiny bathroom with a small shower with a shower curtain that clung to the person showering. The amenities were good quality and plentiful. We found the food to be average. We ordered tea service one afternoon and I swear the cookies were Keebler. No scones and clotted cream. No finger sandwiches. We are vegetarian but that has not been a problem on 20+ other cruises. Every evening there was one or two choices but they were almost all either eggplant (don't like) or potato based. No variety. The Indian dishes, usually a good choice on the buffets, was bland. Sorry, but even the creme brulee was blah. Usually a few days after a cruise we are still talking about some of the meals and lamenting we can't get that food locally. Not this time! There was almost no entertainment. I've never been on a Caribbean cruise that didn't have pool music. There was a decent destination lecturer who even added a lecture on request from the passengers but the theater and comedy was amateur. They did do an excellent Azamazing evening, although it was very last minute due to complications with Cuba. Otherwise the shore excursions were limited. I booked private tours in Cienfuegos and Havana. Otherwise there would have been nothing we wanted to do. Most of the excursions in Havana were to the nightclubs. Embarkation took a long time and had no accommodation for people with disabilities. Someone finally pulled my husband (who has Parkinson's) out of the line so he could sit (he looked like he was about to collapse) but it was so late that moving us to the suites line didn't really get us checked in faster (but at least we were where there was a chair for him while I waited). For a cruise with so many older people, many with mobility issues, the ship was not very handicapped friendly. Disembarking was very smooth. Maybe I was expecting too much but this didn't seem very luxurious, especially for the price. Read Less
Sail Date: March 2018
This 10-day cruise focused on Cuba visiting three ports. The ship is older, pretty well maintained, but showing wear particularly in cabin bathroom. The cabin attendants were excellent and the dining room staff attentive and capable. ... Read More
This 10-day cruise focused on Cuba visiting three ports. The ship is older, pretty well maintained, but showing wear particularly in cabin bathroom. The cabin attendants were excellent and the dining room staff attentive and capable. The food was satisfactory. There were some significant disappointments. Azamara promises no more than 25 participants on shore excursions. We had four shore excursions in Cuba with 38 participants (all day tour), 38 participants (all day tour), 28 participants (part day) and 28 participants (part day). So, we never experienced a shore excursion with 25 or fewer participants. When I inquired, I was told that there were insufficient buses in Cuba. Surely, Azamara knew that before we booked but that limitation was not disclosed in any of its materials available before or on the cruise. Also, no wireless earphones were used making attention to the guide all the more difficult in the large tour group. One shore excursion to Trinidad, Cuba was not well planned with dead time, a drink in a place with no seating, and a buffet lunch with a line of 25 minutes to get to the food. Embarkation was delayed to permit a couple of hundred local travel agents onto the ship. Our balcony cabin was very small with the smallest bathroom we have experienced in 27 cruises. The toilet malfunctioned on three days. It was finally fixed when I brought the problem to the attention of the hotel manager who was helpful and conciliatory. We splurged one night for the Chef's table. Unfortunately, it was conducted in the less than atmospheric bar area of a specialty restaurant on a long high table with bar stools. We could only speak with the folks very close to us and the wine was not memorable in any sense, including its paucity. Read Less
2 Helpful Votes
Sail Date: February 2018
We'd done many Uniworld riverboat cruises and wanted to do the Panama Canal, so Azamara seemed to be a good choice. The staff on the boat was excellent, very friendly and accommodating. The food was quite good too, however the ... Read More
We'd done many Uniworld riverboat cruises and wanted to do the Panama Canal, so Azamara seemed to be a good choice. The staff on the boat was excellent, very friendly and accommodating. The food was quite good too, however the buffet dinner in Windows was marginal and the service was worse. Breakfast and lunch there were fine. The specialty dining venues were very good but I question the value of the "upcharge" and then their asking for a tip on top of that.... The ship itself was in good condition, but you could tell that they were in need of some major TLC in certain areas; our stateroom was clean and comfortable albeit a typical cramped room. The shore excursions thru Central America were interesting however there was too too much time spent on the bus, and too little time on the ground. Given the geography of CA, this is understandable and unfortunate. Azamara's website is pathetic and its interface to the shipboard system was lacking, according the Azamara folks we talked with. Read Less
1 Helpful Vote
Sail Date: February 2018
This 17 day trip was a great experience that was made special with our first time going through the Panama Canal. We took our first cruise with Azamara in June 2016 on the Journey out of Athens and enjoyed every moment of it and booked ... Read More
This 17 day trip was a great experience that was made special with our first time going through the Panama Canal. We took our first cruise with Azamara in June 2016 on the Journey out of Athens and enjoyed every moment of it and booked this one while onboard. We have done 9 cruises and are not as experienced as others but we have a daughter who worked on a cruise for a year when she finished college and we gained a lot of information on how hard these people work when we joined her on a back to cruise in 2009 and got to go behind the scenes. We are 56 ( me) and 54 years old and consider ourselves young at heart and very athletic but the relaxed atmosphere is what we love about Azamara along with the sea days followed by longer port stays. We enjoy the mature clientele and look forward to quiet days on the pool deck ( some light music being sung.....actually really good) along with the some wine and cheese on our balcony around 5:00 then on to drinks at the Discovery's Bar and then to supper followed by dancing or a show. The staff from Captain Jose down to those that fold the towels would always have a smile and were more than accommodating when necessary. Cruise Director Russ is a machine and I always thought that I had a lot of energy but I was amazed at how he made every event top notch. Hotel Director Philip Herbert along with all the Management were always visible and any concern that arose was handled promptly and professionally. The folks who looked after our room along with the service we received at Prime C to Windows Café was 5 star. Getting on and off the boat at every port was smooth and well organized along with the tours that were well run. The first drink on this cruise was served by the same gentleman who served us our FIRST drink on our first cruise......and he remembered that.....thank you for remembering us. If you are looking for an intimate setting / great service / 5 star food / top notch entertainment and plenty of things to do / hands on Captain and Officers and friendly staff then give Azamara a shot, you won't be disappointed. We have always had the attitude that we never let minor things get in the way of a good vacation and that is why we are never concerned about a bit of rust on the side of the boat or if there is too much mayonnaise in the salad. We are looking forward to our next trip on the Pursuit in March 2019 out of Rio. Read Less
Sail Date: February 2018
Great experiences with Azamara. Azamazing evening in Cabo was truly fantastic. The whole idea of no extra charges multiplies the value. An all inclusive at sea. When the captain knows your name by the 5th day, you KNOW you’re on a small ... Read More
Great experiences with Azamara. Azamazing evening in Cabo was truly fantastic. The whole idea of no extra charges multiplies the value. An all inclusive at sea. When the captain knows your name by the 5th day, you KNOW you’re on a small ship journey. Our 5th voyage in a row out of 20+ total. Before we found Azamara, HAL had been line of choice. Now, we have done a transAtlantic, SE Asia, South America, and some random Caribbean Cruises with Azamara and are satisfied. There are leaks and tweaks on any cruise line and this is no different—just minimized because of the small ship and great service. The entertainment is not as strong as a big ship, but you don’t have to fight the crowds or sit in the third balcony. The time in port puts these cruises in a world of their own. Last year we did a week long cruise with another line and spent 18 hours total in ports. Our Azamara cruise from Hong Kong to Singapore spent 2 to 3 days in different ports allowing side trips to Angor Watt, Mekong Delta, Hanoi, etc. Read Less
Sail Date: February 2018
We chose this cruise for the Panama Canal experience and the size of the ship. Embarkation was quicker than anticipated as we hit a lull in the arrival of passengers. The disembarkation did not go as well due to an unavoidable delay in ... Read More
We chose this cruise for the Panama Canal experience and the size of the ship. Embarkation was quicker than anticipated as we hit a lull in the arrival of passengers. The disembarkation did not go as well due to an unavoidable delay in tying up. Also, there seemed to be no urgency in getting the luggage off the ship by the longshoremen; there was a lack of signage directing us to the airport transport and once we were loaded onto the coaches, there seemed to be no concern in getting us to the airport quickly although we were running +/- 1 1/2 hour late, with the result that we almost missed our departure. We have completed 10 cruises to date. This is the first cruise that I felt we should book another trip on this ship due to the friendliness and personalities of the crew we encountered. We felt that the night-time entertainment was only a 5/10. Pianist Sasha and Russ were the exceptions. Give them top marks. We have never encountered a ship's master like Captain Jose. Very personable and likeable. We'd gladly cruise with him again. We felt that the ports of call were too close together. It would have been nicer to have a sea day between a few of them. Read Less
1 Helpful Vote
Sail Date: February 2018
We cruised on Azamara Journey almost 9 years ago and so when we were looking for a Panama Canal cruise to celebrate my husbands 50th birthday, we looked at Azamara and Oceania (who we have sailed with more recently). The Quest cruise ... Read More
We cruised on Azamara Journey almost 9 years ago and so when we were looking for a Panama Canal cruise to celebrate my husbands 50th birthday, we looked at Azamara and Oceania (who we have sailed with more recently). The Quest cruise matched our dates and what we wanted to do and see best. The crew are the absolute best. Captain Jose was the most friendly and down to earth Captain that we have ever experienced on a cruise and with leadership like that you are only ever going to find happy and proffesional crew. The food in the Windows buffet was generally very good. The breakfasts were far better than in the main dining room and the choices were vast. The only negative we have is the live cooking station, was not usually live. Food was still being pre cooked and placed into the covered servers. If it says live people don't mind waiting..... why not cook it to order. Discoveries, the main dining room, for us was generally underwhelming. Service was either very fast or a bit slow, the tables were quite close together and sometimes the food was not very hot . Where they did shine was the two buffet brunches that were put on a couple of mornings. Everything that you could think of, it was fabulous. We ate twice in Prime C and once in Aqualina and although all of the meals were very nice they certainly were not outstanding, which was what we remembered when we sailed on Journey. Out of the two, we would say that Aqualina slightly had the edge on service and food. I had the most fabulous Dover Sole that was taken off the bone at the table. The most disappointing thing was that on a 17 night cruise, the menus in both never changed once. In Prime C we shared a Chateaubriand, which was very nice, but it came wheeled to the table on the most enormous white plastic kitchen board....not very classy. How about a nice wooden block or serving platter, garnished with a handful of watercress?? There were some mini doughnuts on the dessert menu that were not too special, but the soufflés were excellent. In all of the restaurants many of the dishes had too much salt. All of the breads were varied, plentiful and high quality. There was a nice afternoon tea served one day in Aqualina, a repeat would have been good. Oh and where has the cheese trolley gone?? The place where we ate most in the evening was the Patio. There was always a fish special and steaks, they were without doubt the best cooked on the ship. There were two poolside buffets, White Night and Latino Night, plus an officers BBQ one lunch time, these were all first class. There was a huge amount of work setting up for these nights but they were fantastic, everything that you could think of and more. We didn't buy any drinks package but I think that generally the alcohol on the complimentary list was ok, the wines were a bit disappointing, a lot of the same most nights. The cabin, a balcony on deck 7 was a bit smaller than we had expected but everything was well thought out and there was plenty of storage. It was kept very clean and tidy by the excellent attendants. The bathroom was exceptionally small, with a shower curtain. Maybe for a week, but not 17 nights again......and we are both small. Entertainment is not something that is high on our wish list, but I think that generally it was very good for a small ship. The best by far was Jakub Trusak, an amazing violinist (with a twist!) The ports were pretty good. The only one for us which was not great was Puerto Chiapas. The stops in Puerto Quetzal (Guatamala) and Puntarenas (Costa Rica) could have been given more time and miss Chiapas out. We also would have liked longer in Cartegena and a stop in Cuba to break the last two sea days up. Panama Canal was the highlight day, and it ran like clockwork. The gentleman in the bridge that provided the commentary for the transit was excellent, informative and very knowledgeable. We took some ship excursions which were all very well organised and enjoyable. Whale Watching in Cabo San Lucas, Snorkelling in Huatulco, Pacaya Volcano hike in Guatemala.....plus the Azamazing Evening from Cabo San Lucas, a fantastic night. Extremely well organised and high quality, don't miss it! Unfortunately on the disembarkation day, the ship was late to dock (not their fault) and we had to wait an extra 3hrs. Once off it turned into a bit of a free for all, as transfers really didn't work with the timings skew whiff. An Azamara representative really should have been off ship sorting this out. We cut our losses and jumped in a taxi, but we had prepaid all our transfers. In summary we had a great holiday, met some great people, did a couple of memorable shore excursions arranged through roll call, as always! We would sail with Azamara again if the itinerary was right and I think with that bathroom it would be 7 nights max. I don't know whether there would be a difference between ships or just that its been such a long time since our last one, but 9 years ago the food blew us away.....sadly not anymore. Read Less
Azamara Quest Ratings
Category Editor Member
Cabins 3.5 4.3
Dining 4.5 4.4
Entertainment 4.0 3.7
Public Rooms 4.5 4.5
Fitness Recreation 3.5 4.1
Family N/A 4.1
Shore Excursion 4.0 3.7
Enrichment 3.0 3.8
Service 5.0 4.7
Value For Money 3.5 4.2
Rates N/A 4.3

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