1 Helpful Vote
Sail Date: March 2019
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the ... Read More
Boarding was very good, the ship is old and my upgrade to a basic suite was good, but the bathroom needed a complete refurbishment. There were drain smells emanating from the plug hole. Breakfast and lunch were mediocre, but the evening meal was good. The shore trips were very expensive, wi fi had to be paid for and the photographers were over the top. You had to fill in little forms for more water which hung from the existing water bottles. It does strike you that they are trying to make money from the most basic item. Staff were lovely. Captain we did not see at the introduction nights. They did push the boat out on Captain's night, Celebration nights with lots of snacks and free wine. The entertainment was enjoyable. There is a lot of competition for cruising and basically they need to upgrade to be more competitive and review their pricing policy. Read Less
1 Helpful Vote
Sail Date: March 2019
This was a Mystery Cruise the only clues we had were the vague descriptions of excursions in 4 ports one of which was overnight. The Captain gave us confusing descriptions each day from 28 Deg in our next Port to Heading for Florida, 12 or ... Read More
This was a Mystery Cruise the only clues we had were the vague descriptions of excursions in 4 ports one of which was overnight. The Captain gave us confusing descriptions each day from 28 Deg in our next Port to Heading for Florida, 12 or 18 knots overnight speed etc. Our electronics were no help. Everyone woke up one morning with a message on their Mobile giving the cost of calls from the USA ! The ShipMate App could not find us. We ended up visiting Oslo, Gothenburg, Copenhagen and overnight in Amsterdam. His weather button worked a treat we had excellent weather in each port and other than Gothenburg were able to walk into town (City). Neptune was sleeping so our time at sea was extremely smooth even though we were in the vicinity of the Viking Sky. Definitely a cruise for the "Older" cruiser, the entertainment was average but the intrigue was excellent throughout the ship. Some did not even realise we were in Amsterdam just as we were docking !. Our Cabin was one of the best we have had for the Class with the exception of the Showerhead. Chinese Water Punishment comes to mind. The staff were excellent and the new updated IT facilities made a big difference. The ship is 74 years old but has been well preserved. Nothing like a Mega ship but enough space to find your own comfort area when needed. Would we go again...Yes ! Read Less
Sail Date: March 2019
We choose this cruise because of the itinerary and the fact it sails from Dover, close to where we live. We had never been to 4 of the ports, and so were looking for new experiences, we had visited 3 already, so knew what we wanted. We ... Read More
We choose this cruise because of the itinerary and the fact it sails from Dover, close to where we live. We had never been to 4 of the ports, and so were looking for new experiences, we had visited 3 already, so knew what we wanted. We had cruised last year with FO to Norway...what a difference! Good bits....the restaurant staff were the usual helpful, attentive and able selves. Embarkation at Dover was simple and fuss free Some of the places we moored were excellent....Las Palmas, Funchal, Lisbon and Vigo...close to the town, and not too grotty. Of course FO need to moor where the port allocates them. One of the lecturers was very good...low key, but accurate and interesting. Adequate....food of a lower standard than the Norway cruise.....desserts at lunchtime very poor, better at dinner. Menu OK, but unimaginative...maybe suited the age and nationality profile of many of the passengers. House wine no better than adequate, at OK prices. Cabin fine, not too good in rough weather (force 9) but not a problem. Poor.....some meals were just bad, or weird. Schnitzel with peas and carrots? One day was awful: I complained, but got no real response. Customer service desk was hopeless....defensive and not given any updates on pool problems etc. Shore tours laughably overpriced. To ask for £10 per person for the shuttle from the ship to Arrecife (on a Sunday, when the town is closed) is taking the mickey...its buried in the T & Cs, apparently. Arrival at Vigo as Siesta time is starting and departing at 5 pm is incomprehensible. One lecturer was inaccurate, a little Englander and mumbled. No, we will not use FO again for a sea cruise Read Less
5 Helpful Votes
Sail Date: February 2019
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such ... Read More
The Fred Olsen product is dire! We will NEVER book another cruise with them. When we got home we complained, and ended up being told that we were clearly "not the type of passengers suitable for a cruise with Fred Olsen!" Such wonderful customer service! We're experienced cruisers, but this short Valentine cruise, our first time on Fred, was truly awful. We paid £240 per person, per night, for what was described as a Superior Suite, with the All-Inclusive drinks package. What a complete rip-off! Embarkation was painful. Although we turned up on time we had to sit and wait until called. Not the "priority boarding experience" we'd expected from their "Suite Dreams" package!. It was disorganised, with no-one to meet and greet, and the general first impression was that they just don't give a toss about their customers. Our cabin was a 1/10. We've written a separate review of this. We did explain our cabin issues to a lady at Reception for whom English was still not quite yet a second language! Although we were assured that action would be taken, nothing happened, and we never saw our cabin steward even once! The "Suite Dreams" package gives you a free bottle of fizz (worth about €1,00 at most), a bowl of hard and inedible unripe fruit (green bananas even!), and unlimited free bottled water in the cabin. Be warned though that getting the small water bottle replaced is a complete pain in the butt - you have to fill out the form on the neck label EACH TIME! Never had that one before! Our dining experience was unacceptable. Think Butlins rather than Michelin! They serve the same limited choice of food in each of their restaurants. Service is of the "bored" variety, with the wait staff definitely wanting you to think that they're doing you a favour deigning to acknowledge your presence. Both the large restaurants are very noisy, and we had a couple of tables of drunken chavs close by, each of whom had already had enough booze to sink their ship, and who only seemed to talk at full shout. After two nights we gave up and ate in the buffet. Its quieter, and the food is just as awful as elsewhere. We'd describe the whole food choices as "done to a budget" - the lowest one possible! We also came home with gastroenteritis. Not fun! The "All-Inclusive Drinks Package" is a massive con. The bar drinks menu has eight pages or so; the "All-Inclusive" list is the back half page. There's a limited choice of beer and wine, and some soft drinks. No cocktails. Nothing at all! You even have to pay for tea and coffee UNLESS you want to trek to the grotty Nescafe machine in the Iceni room. To be fair to Fred, we can see that this short four day cruise possibly attracted the wrong crowd. There were a large number of noisy drunks on board shouting at each other every evening, and our escape was to the Observatory Bar near our cabin! It possible that there was a significant number of cruise first-timers onboard who perhaps weren't that careful about hand hygiene, so its easy to see how you can pick up a mild gastroenteritis bug. The key issue we have with Fred is the poor value for money. They're charging a 5* price, and delivering at best a 3* product. The customer services lady who called us to follow up on our complaint was a complete time waster who aggressively rejected all our fair and reasonable points before telling us that we were "not the type of passengers suitable for Fred Olsen". In summary, don't bother with Fred Olsen. For around the same price you can go on Azamara or Oceania, get a decent clean cabin where the bed sheets and towels actually get changed, reasonable food and a good all-inclusive drinks package. Both cruise lines offer lovely "R" class ships that have roughly the same size and passenger numbers as Fred. Read Less
9 Helpful Votes
Sail Date: October 2018
This was our first cruise with Fred Olsen and we chose it because of the itinerary. Both embarkation and disembarkation were efficient and we were pleased with our cabin`s position and size. There were only 600 on board so the ship felt ... Read More
This was our first cruise with Fred Olsen and we chose it because of the itinerary. Both embarkation and disembarkation were efficient and we were pleased with our cabin`s position and size. There were only 600 on board so the ship felt very comfortable but might have felt cramped with another 200 guests. Our cabin was fine, with a large window and our stewardess was efficient and unobtrusive .It was very useful to have a laundry room with ironing boards, washers and dryers and a bag of washing could be laundered at a very reasonable £12. We started by having dinner at second sitting but, finishing our meal at about 10.30 made it late getting to the show and impossible to get to the quiz so we changed to first sitting on a table for two. Dinner at 6.15 is too early so we realise that, in future, we would find a cruise offering one or open sitting. The food was consistently good with an excellent breakfast and lunch buffet and a good choice at dinner although the food was sometimes of variable quality at dinner. Entertainment was good with a very hard-working team. The captain, Mikael Degerlund,is the star of the ship - very hands-on with excellent management skills and clearly appreciated by all staff. He hosted two cocktail parties and the crossing of the equator with considerable flair and humour. The staff worked hard to make everyone feel happy and, as there is quite an elderly clientele on board, they go out of their way to make everyone feel comfortable and looked after. On the minus side, certain areas of the ship looked very shabby - the pool area on deck 6 is in urgent need of re-grouting of tiles and varnishing of paintwork. Soot continually fell from the funnel and onto clothes, decks and seating - I had some clothing washed free of charge but this shouldn`t happen. There was also a continuous smell of fuel which made sitting on deck unpleasant at times. The drinks package did not include bottled water for trips nor even the cocktail of the day. The wine by the glass was of variable quality - I was told that there was no Sauvignon Blanc at all, despite it being listed, so changed to Chenin Blanc only to be told there was no more of that. When I complained at the information desk I received an apology and a box of chocolates and the wine reappeared. The cava was appalling and must have been the cheapest possible - many people were drinking it but it felt as though it was burning on my tongue! The choice of beer was also poor - in future, I would not buy the package and would choose my own drinks. The tours were VERY expensive. The ports in the Maldives were poor and gave little indication of how beautiful these islands really are. The trip to Moyenne Island in the Seychelles was overcrowded and, with only one zodiac to transfer 60 people to the island, some people were left waiting for almost an hour. Unfortunately, due to heavy seas, we couldn`t dock at Praslin where we had planned two days of snorkelling. We were also surprised that some exercise classes were charged for as these are usually included on other ships There was no zumba class and only two line dancing classes so, with several days at sea, there was not much in the way of exercise classes although there were plenty of craft and dancing classes. Would we go again with Fred Olsen? - there were people on board who had cruised with "Fred" multiple times but we would probably only go if we got a good deal as we were not happy to see our cruise advertised at a 40% reduction only 2 weeks before we embarked. Read Less
3 Helpful Votes
Sail Date: October 2018
I believe FO first time on this itinerary to India and initial visa problems should iron out as its definitely a wonderful country to visit. The ship IS getting old and the first two nights it was like sleeping on a Power plate the ... Read More
I believe FO first time on this itinerary to India and initial visa problems should iron out as its definitely a wonderful country to visit. The ship IS getting old and the first two nights it was like sleeping on a Power plate the vibration was so bad (although after the safety officer dined with us and we complained - it stopped!). Problems with toilet drainage (my cabin in particular wasn’t totally solved) was evident. LOTS of black soot from funnel made me towns and cossies dirty - be warned. The show company were absolutely superb - top class entertainment, well choreographed and super singers (who also ran the singing for fun which was great!) - the little blonde Niamh disappeared the last few nights but hope she’s okay. Guest entertainers, Simon the comedian, Jo the saxophonist and singer along with Aiden the magician were very good also and the last show they did where they worked together was hilarious - nice to see how well they got on Big shout out to the destination desk, the lovely ladies Alex and Jen were SO helpful in altering plans and changing shore tours without flapping at all. Customer services - its probably a cultural thing but the young ladies there were coolly professional but totally without empathy; so when you’re cabin card didn’t work 3 times in succession a bland ‘I’ll print you another’ truly isn’t sufficient when you’d actually like an “Oh I’m so sorry about that” - this aspect was commented on by several guests and I believe needs addressing by FO on the staff training side Cabin, you get what you pay for and my balcony suite was good (apart from loo problems!) and kept spotless by Miac. The food was lovely throughout and despite the rather unfriendly waiting staff in the poolside restaurant, I often used it for breakfast as the eggs benedict and fruit plate were superb. The ship was only half full so our table at dinner only had 4 out of 6 people but we all got on well and the waiting staff were very nice and efficient. (We ate in four seasons) The excursions with one exception (Zeebop by the sea) were excellent and I’d recommend them esp the Tuk tuk rides!! I did enjoy the cruise, loved the ports we called at (will def visit Sri Lanka for a full visit) and this boat comes 3rd out of 4 of the Freds for me. Read Less
1 Helpful Vote
Sail Date: October 2018
Very interesting cruise -AUTHENTIC India - so good variety of destinations. Some passengers were not as happy visiting Porbandor, the birthplace of Gandhi, which was very poor, but was made interesting by excellent shore tour guide. ... Read More
Very interesting cruise -AUTHENTIC India - so good variety of destinations. Some passengers were not as happy visiting Porbandor, the birthplace of Gandhi, which was very poor, but was made interesting by excellent shore tour guide. Authentic India means visiting real India - in a safe manner. Shore excursions were all excellent - brilliant variety & choice. Excellent guides- very professional. Extra trip to Taj Mahal was highpoint of trip. well planned, excellent hotel in Delhi, and excellent guides & representatives at every point. Only niggle - definitive info not available until just before we went so missed out on trip to Goa, because didn't know exactly when we were leaving. Trip was expensive, but think everyone realised where money had been spent. Ship, as always, very comfortable. Staff absolutely excellent. Food always fantastic and variety of entertainment to suit all tastes. Good choice of daytime activities. Love Fred Olsen small ships & fact you can walk around the decks. Will definitely be cruising with them again. Read Less
1 Helpful Vote
Sail Date: August 2018
I wanted a trip that my young nephews could go on and so could older members of the family through Saga. The average age of passengers was probably 70 but there were a few younger folk. The ship ran a 'Young Skippers Club' ... Read More
I wanted a trip that my young nephews could go on and so could older members of the family through Saga. The average age of passengers was probably 70 but there were a few younger folk. The ship ran a 'Young Skippers Club' which catered for children 5-11 and this worked very well even though there were only 10 in it the 2 staff worked very hard. The ship itself could do with a bit of an update some of the carpets were threadbare and sometimes there were the odd strange smells (possibly sewage and petrol or cleaning fluid). My cabin was a single inside one so no porthole. It was quite small but adequate. Air conditioning actually worked in fact I couldn't turn it down but that was ok for me and it was quite noisy. Food was very good and the small swimming pools and hot tubs were a hit with the kids. There were shuttle buses running to and from the ports every 15 mins which were a great help. Read Less
1 Helpful Vote
Sail Date: August 2018
We choose this cruise because we have long wanted to go to Greenland and knew that the boat would be smaller than many, which suits us better. We went straight to the cruise ship having been to Dover many times. The embarkation ... Read More
We choose this cruise because we have long wanted to go to Greenland and knew that the boat would be smaller than many, which suits us better. We went straight to the cruise ship having been to Dover many times. The embarkation procedure was smooth as usual and we received our luggage promptly. Our cabins were fairly good, though we disliked the way that the porthole covers stuck out into the room as we liked to have the portholes uncovered on evenings when we had a sea day the following day. In one cabin we were unable to adjust the temperature as the cabin had a double bed and then two fold down beds which were against the wall and stopped us from being able to adjust the temperature to suit ourselves. We got in touch with guest services who came and changed it for us but that wasn't the point - we couldn't do that each time we wanted to change it! The staff in the Four Seasons restaurant couldn't have been more helpful. We had requested a window table but weren't given one, however we mentioned it and were changed to a window table from the next evening. The maitre d'hotel was the perfect mix of professional and friendly and so were the two waiters who served us. The only issue we noticed with the dining was that butterfish was on the menu, this surprised us as it's notorious for causing stomach upsets and so could easily ruin somebodies cruise. We generally didn't take part in the evening entertainment but the British evening was good, very professional. One of the entertainers in particular had an amazing singing voice, he could have been in the West End as he was that good. We enjoyed the talks from the Scottish gentleman who spoke about Iceland, Greenland and (of course) Scotland and were pleased to note that his talks about Iceland and Scotland didn't focus heavily on shopping (obviously they couldn't for Greenland!) but on providing some great local information. Fred Olsen had also arranged for an expert from the University of Cambridge to talk about the geology and culture of the areas that we were visiting, her talks were second to none. Both her and the Scottish gentleman were on deck and would chat to passengers and give out more information at will. When were travelling through the amazing Prins Christian Sund they both spent time on deck and on the bridge giving out some interesting information which enhanced the holiday. Our only disappointment was that Fred Olsen did not arrange an excursion to the ice cap in Greenland. We noticed that there was one from the port we called at but it got back only just before the ship departed and so it wasn't worth the risk of using a third party company as Greenland isn't the easiest of places to arrange a sudden flight from to meet the ship at the next port after all. There were plenty of activities for teenagers and all of the teenagers were pleasant and extremely well behaved as you'd expect on a trip to Greenland. There were four younger children, two were very pleasant whenever we saw them but two were a nuisance, mainly because they were unsupervised by their parents even when in the swimming pool when the younger one was unable to swim. This was the fault of the parents and not the children of course. Embarkation was poor, we sat on the coach for over an hour because the cruise company took all that time to help two guests who needed extra assistance and also managed to misplace their luggage. Read Less
1 Helpful Vote
Sail Date: June 2018
Booked mainly as it left from Dover, It could not have been easier to embark, cabin all ready and staff lovely. Nothing was too much trouble from any member of staff, and although our itinerary was unavoidably changed everything was done ... Read More
Booked mainly as it left from Dover, It could not have been easier to embark, cabin all ready and staff lovely. Nothing was too much trouble from any member of staff, and although our itinerary was unavoidably changed everything was done to make our cruise memorable. Shore tours were, in the main, excellent and just around the right length and certainly just as described. Dining was a pleasure with tables not too close, staff attentive and the evening menu varied. The Breakfast & Lunch buffet was very good plus there was an a la carte choice as well. Only downfall [for me] was the evening entertainment, it lacked a lot, but the evening of entertainment from the crew - excellent. Throughout the cruise we were always kept well informed of the days itinerary and shore visits very well organised. Have already booked two more cruises - from Dover of course with very helpful booking from the staff at Fred Olsen offices. Read Less
Boudicca Ratings
Category Editor Member
Cabins 3.0 0.0
Dining 4.0 0.0
Entertainment 3.0 0.0
Public Rooms 3.0 0.0
Fitness Recreation 4.0 0.0
Family 1.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 5.0 0.0
Rates 5.0 0.0

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