1 Helpful Vote
Sail Date: August 2019
This was a very last minute cruise booked within one week of travel. Got a decent price for a partially obstructed stateroom, which was actually larger than I expected. Having just gotten off RCL's Mariner of the Seas one week ... Read More
This was a very last minute cruise booked within one week of travel. Got a decent price for a partially obstructed stateroom, which was actually larger than I expected. Having just gotten off RCL's Mariner of the Seas one week earlier, I was worried that the Eurodam was going to be boring by comparison. But our experience was better than I expected. For this cruise, it was just my 6 yo & me (late30s). We normally travel as a family of 4 (my husband & our 9 yo), plus grandparents. In complete honesty, this ship would probably have bored my 9yo who has become accustomed to our previous cruises' "bells & whistles" from the likes of Disney, Norwegian, and Royal. But my 6yo & I enjoyed the slower, more relaxed pace. I think the more "chill" vibe was very fitting for the serenity of Alaska. Compared to our most recent cruise on the Mariner, Eurodam 's food at the Lido & MDR was much better, although HAL needs to have more vegetarian options. Service in Lido was hit or miss. I often had to get my own drink or clear my own table. I appreciated that servers served portions, versus allowing guests to handle the tongs. Entertainment was good, especially the magician show as well as BB Kings. I do think HAL needs to up their entertainment options, compared to their rivals, who have more lively entertainment often. Fitness Center was sufficient and I even saw whales a couple times while I was using the elliptical. My 6yo enjoyed the kids club, but compared to Disney, Royal, & Norwegian, I thought HAL could do a better job with kiddie activities, playroom, and hours. Excursion & Guest Services did a good job addressing my questions and I appreciated being able to use Port Valet service. Overall, I recommend the Eurodam for an Alaskan itinerary. I'd consider cruising HAL again given the right itinerary and price. Read Less
3 Helpful Votes
Sail Date: August 2019
I travel extensively and this was the most expensive and one of the worst trips I’ve ever taken. We upgraded to a suite and executive lounge. The lounge service was good but the food stale, pedestrian and you had to pay for liquor. ... Read More
I travel extensively and this was the most expensive and one of the worst trips I’ve ever taken. We upgraded to a suite and executive lounge. The lounge service was good but the food stale, pedestrian and you had to pay for liquor. Dining Room and Lido deck food lacked quality, taste and freshness. We ate burgers and hotdogs because they cooked to order. The only free beverage was lemonade and tea. A coke was $2.50, latte $3.50 + tax, tip. We brought 2 bottles of wine and they charge $18 corkage fee at the restaurant! After spending $7000 (2 people) for this 7 day trip Holland America Eurodam continued to have unexpected costs. The better restaurants cost more to get in and if your wanted a good steak there was an up-charge! The excursions on average cost $150 a person. $30 per person to play Bingo. I’ve been to many around the world the cost for what you did was exorbitant. Also frustrating was the daily schedule was placed in your room the night before. They constantly changed the restaurant open and closed times. We missed breakfast because they close at 8:30am. This was confusing for many people. The most frustrating was the big day to see the Glaciers. They limited the amount of chairs on the top deck, did not offer to set out more and left many of us standing for hours or had to sit inside and only have partial views. The Ranger talk was at 7:30am. We missed it. The day was so unproductive and unorganized because we did not have a central place for the family to enjoy this spectacular event. I was beyond disappointed! I would not recommend this for big family groups or handicapped person. It was difficult to keep organized, most tables only had 2-4 tops that you can’t move. Limited seats for the classical music nights, shows were set at 7:30 or 9:30 which were on top of dinner timelines. Not much activity during the day unless you want spa and workout time. Overall, not worth the money and I would highly recommend NOT using Holland America Eurodam to see Alaska. Read Less
2 Helpful Votes
Sail Date: August 2019
First time sailing Holland America. We a frequent Celebrity and RCCL cruisers, but liked the HA Alaska itinerary, plus there were some pricing specials that made this cruise very affordable. We booked a category VD balcony cabin ... Read More
First time sailing Holland America. We a frequent Celebrity and RCCL cruisers, but liked the HA Alaska itinerary, plus there were some pricing specials that made this cruise very affordable. We booked a category VD balcony cabin (guarantee), and we were assigned our cabin 10 days before sailing. Location was pretty good....all of the VD cabins are either in the front or towards the rear of the ship. We had a cabin towards the front of the ship. Long walk to the dining venues (as they were on the other end of the ship), but we got used to it. The pros.....spacious cabin, quiet, large shower/bathtub combo, nice balcony. Service was first class and very friendly. Embarkation and disembarkation was so incredibly fast....HA blew away their competition on this aspect of the cruise. A nice choice of shore excursions, but pricey (as all Alaskan shore excursions tend to be). The highlight for us was the Tracy Arm Fjord/Sawyer Glacier excursion in Juneau. A long day (7 hour excursion), but well worth the time and money (tour is run by Allen Marine...wonderful tour folks). The one day we were cruising Glacier bay was an experience Holland America does best. This was the main reason we chose this cruise and HA did not disappoint. Had several other shore excursions which were ok....fortunately we got into Victoria before nightfall and got to Bourchart Gardens while it was still light. Had about 2 hours to visit and by the second hour it was nighttime. You cannot get the beauty of these gardens if you only have the night time to visit...so if you can't see the gardens during some daylight time, it is not worth going to (in my opinion, if you are a first time visitor). The not so good stuff had to do with the food and entertainment. The Lido restaurant is where the buffet is and we found the food selection and quality adequate, but nothing compared to the quality and selection you find on RCCL and Celebrity. We ate in the main dining room twice and the good was good in that venue (the gala night surf and turf was excellent.....probably the best we have had on any cruise ship). Service was fine. No quick way to get a slice of pizza or a quick hamburger/hotdog. HA does not do this part of their food routine very well. Also deserts were so so; cookies were lousy. Not much in the way of entertainment, but HA is not known for their big productions that RCCL and Celebrity have. We booked the premium wifi package ahead of time, as it was priced attractively but it was somewhat slow (but expected), and stopped working completely on our Apple devices that had IOS software under 10.0 (because of an HA wifi upgrade while we were at sea). So if your IOS software is not 10.0 or higher, their wifi will not work on those devices (primarily older Ipads). Very easy to catch a taxi from the cruise terminal back to the airport. They all charge a flat fee of $42. Lots of taxi's available despite two large cruise ships arriving at about the same time. Hope this info is helpful to any of you taking the Alaska inside passage cruise on HA. Read Less
Sail Date: August 2019
I had cruised with Holland America to Alaska with my father ~10 years ago. I wanted to now share the experience with my son and my wife, so I picked Holland America again. My expectations were high, especially for the food. When I ... Read More
I had cruised with Holland America to Alaska with my father ~10 years ago. I wanted to now share the experience with my son and my wife, so I picked Holland America again. My expectations were high, especially for the food. When I cruised with HAL before, the food was fantastic. Every meal at the MDR was excellent. Unfortunately, the food was the most disappointing aspect of this cruise. MDR food quality was exactly the same as buffet quality (the MDR selections were also available from the Lido). Both were average for the most part. It appears they are looking to force people to eat at the specialty dining restaurants to get high quality food and have let MDR food quality devolve. Lido was ok as a buffet, but food quality was also just average. And the lines! Be prepared. The hours of Lido were limited, so be prepared for lots of lines and lots of waiting. It wasn't unusual for us to take 20-30 minutes or more to get all the food after stopping and waiting at multiple stations. The Dive In had good food, but it closes at 530? Why??? And the minimum order time for food was 25 minutes, at one point got up to 45 minutes. For a burger. Pizza was good, but again, be prepared for waiting. Most times wait for a pizza was 25 minutes, and it closes at 1130. So if you're looking for a late night snack options become limited, and lines and waiting are likely. Entertainment was great - i enjoyed the Billboard pianists, the mainstage acts (magician and comedian), and the blues club. I wish they would bring the movie theater back, the mainstage setup for movies isn't great. Crow's nest is beautiful - make sure you spend time there. Gym machines were ok - many treadmills don't work. On one treadmill the machine just stopped while i was running, luckily i didn't fall. My family and i had cruised on Princess last year. I was telling them how much better this cruise would be, in particular the food, having cruised with HAL before, but it appears that my expectations were set too high. Read Less
1 Helpful Vote
Sail Date: August 2019
We wanted a cruise that our daughter and son-in-law wanted to take, and they liked the idea of taking their first Alaskan cruise. We had been once, and had bad weather in the Northern stops. This time, the weather was reversed, with ... Read More
We wanted a cruise that our daughter and son-in-law wanted to take, and they liked the idea of taking their first Alaskan cruise. We had been once, and had bad weather in the Northern stops. This time, the weather was reversed, with great weather in Juneau, Glacier Bay, and Sitka, and rain and cold in Ketchikan and Victoria (B.C.). The ship itself has been recently refurbished, with nice new furniture in the suites (and elsewhere), and large flat-screen TVs with free movies. The service has always been exceptional, and this cruise was even better. We also enjoyed the Lincoln Center string quintet, with excellent young musicians playing a wide range of lovely music from Baroque through Broadway, tangos, and jazz. The main dining room's food was the best we've experienced, with great choices and lovely presentation. Free room service, with a good selection of choices throughout the day, was a nice touch as well. Read Less
4 Helpful Votes
Sail Date: July 2019
This was a wonderful vacation with siblings. The food was amazing! I tried Duck for the first time and absolutely loved it. The Pinnacle Grill was great! The Cannaletto was awesome! I did feel there was a bit of downtime during the ... Read More
This was a wonderful vacation with siblings. The food was amazing! I tried Duck for the first time and absolutely loved it. The Pinnacle Grill was great! The Cannaletto was awesome! I did feel there was a bit of downtime during the day, but that was okay as I was able to go to the spa and do the hydro-pool and thermal lounge suite which is the best way to relax. The Billboard Onboard was great as Kiersten and Will did a great job on the pianos and singing. The Lincoln Center Stage was amazing and I absolutely loved to hear them play. Be prepared to wait awhile for your food if you order the pizza or from the Dive In. The Lido had good food as always and yes, it is busy during the peak times, so choose when you want to go. The in-room dining was nice as well. All of the staff was very friendly and helpful. I loved the casual portrait nights in addition to the formal (gala) pictures. When we looked through all the photos, the casual ones actually came out nicer and better than the formal ones. This was my 4th cruise with Holland America (my first 3 were on the Amsterdam), and I can honestly say it didn't disappoint and I'm ready to go on another cruise. Read Less
1 Helpful Vote
Sail Date: July 2019
terrible experience nothing to do on this ship they were horrible with my disabled wife even canceled excursions that we booked for handicap accessible people never ever again all the activities on the boat close at 10 at night the last ... Read More
terrible experience nothing to do on this ship they were horrible with my disabled wife even canceled excursions that we booked for handicap accessible people never ever again all the activities on the boat close at 10 at night the last lounge is only open at 10:30 casino was very small as maybe three or four tables to play on nothing for the kids to do just terrible absolutely terrible they messed up my room keys my arm board acount the money I put in my account disappeared five separate trips the customer service in two days and we still didn't get the shore excursion I would never recommend anybody use Holland America when we got back to shore and I contacted them about all the problems I had the only thing they had to say was I apologize didn't even attempt to make it right or make it up to making my disabled wife feel like she was an inconvenience these people Read Less
3 Helpful Votes
Sail Date: June 2019
The stateroom was perfect aside from the air not working. It was clean and roomy for the two of us. We had great shows to watch and cozy veranda. There was plenty of storage room, and we even had numerous USB ports. Standard plugin was ... Read More
The stateroom was perfect aside from the air not working. It was clean and roomy for the two of us. We had great shows to watch and cozy veranda. There was plenty of storage room, and we even had numerous USB ports. Standard plugin was limited, but we were prepared for that. There was no outlet near the bed. My husband has a cpap and they brought a power trip to help it reach. Our air didn’t work the entire trip so thank goodness we had the veranda to leave open all day. They called everyday to check on it but didn’t do anything about it. Dining room Awful experience. The back of the ship was so loud and shaking you had to talk quite loudly to have a conversation. Therefore, everyone around you talked loudly as well. We ordered the Spinach and artichoke dip with bread which came with two breadsticks from Nutella. While we were eating, the captain came on to talk about the evening festivities, weather, location and more. We could not make out but a couple words that he said something about Glacier Bay and the spa. You can never hear any of the announcements because they only are in the hallways and stairwells. My husband ordered a New York strip steak medium and I ordered one done. Besides the fact that there were flank steak and not NY strip wasn’t the worst part. I received his steak and he received mine. The asparagus and carrots were saturated in butter. The pecan pie was stale and about two bites worth of pie. The NY cheesecake was not your typical cheesecake. It had more of a cake texture than a cream cheese texture. There is only food available during certain times so it throws off the eastern time zone people. Then when it’s time to eat, there are 1000 people in line waiting for two people to serve you food. The food is not buffet style or self serve. If you want a piece of pizza, it can be an hour wait. There are 30 people selling beer and two people serving food and clearing tables. You have to clear off your own table because there aren’t enough outside. If you want a waffle for breakfast, it can be up to a 7 minute wait. The food isn’t even all that tasty. Most of the choices are the same every day. The ranch for salads is watered down, scrambled eggs are runny and bacon is transparent. The chicken Caesar salad was divine. The omlet station was really good too but there again one person making omelets for 40 people. I’m sure like every other cruise line it’s all about tourism. I paid $4000 to see Alaska. Not buy $3000 jewelry made in China worth $10. I want genuine jewels and custom made things. I want to support Alaska while supporting Holland America. The only activities on the ship were targeted towards women. Jason paid $120 to just play Texas holdem for a bit. We did not know that it was a Chuck Swindoll cruise - that would have been nice to know because most of the rooms and events were for those people. They took the main stage most days so the shows weren’t till 8 and 10:00 at night. That’s 2:00 in the morning for Easterners. I spoke with an employee who said they had most of the ship most of the day. Our travel agent was incredible and really help tailor our trip ideas to our desires. When we went to the excursion desk, she told us that our travel agent booked us for all the old people tours and obviously didn’t know what she was talking about because there was no way we could get a cap for $70 an hour in Juneau. When we arrived in Juneau the taxis said right on the doors, $70 an hour! Felt like we were lied to from most of the cruise line employees. Alaska was breathtaking and so glad we went to Sitka. I had no idea Juneau was as commercialized as it was. I wouldn’t ever have to go back there. It was totally not what we were expecting. Even our family members who go on cruises to and three times a year it said it was unlike anything they had ever experienced I would not be traveling Holland America again. Read Less
4 Helpful Votes
Sail Date: June 2019
We went on this cruise because Max Lacado and Matthew West were on it as part of a package. We typically cruise on Carnival, so keep that in mind with this review. Cabin: we had an aft balcony, 7134. We liked it. It had enough storage ... Read More
We went on this cruise because Max Lacado and Matthew West were on it as part of a package. We typically cruise on Carnival, so keep that in mind with this review. Cabin: we had an aft balcony, 7134. We liked it. It had enough storage space in the closet and shelves in the closet. The bed was comfortable. And there were two night stands with drawers in them. Dining: The food was fine. I guess we were hoping it would be a clear step up over Carnival. But it wasn’t. I liked the pizza. You sometimes had to wait 30 minutes but they gave you a beeper so you can do other things than stand in line. I’ve seen some folks say the lido was too crowded. Yes, it was crowded during peak times. But I find that on most ships. Entertainment: the entertainment was good. When something was going on. We loved the piano duo and BB King band. But during the day, unless you wanted a metabolism talk, not much going on. Two trivia per day, given the older demographics of HAL, seems light. And there were no bands or singers playing throughout the ship. And they might as well convert the casino area into something else. the piano duo and BB King saved the score from a failing grade. Service: service was good. Lots of places and people who serve drinks. Ship: I liked the ship. The layout was easy to navigate. Plenty of space to hang out. And a smoke free casino. And that’s huge even for non gamblers. Read Less
15 Helpful Votes
Sail Date: June 2019
Just returned from our fourth time on the MS Eurodam. First things first, Eurodam is a great ship and still in really good condition. She is well worth a trip to any destination. The cabins are in good shape, as well as all of the public ... Read More
Just returned from our fourth time on the MS Eurodam. First things first, Eurodam is a great ship and still in really good condition. She is well worth a trip to any destination. The cabins are in good shape, as well as all of the public areas. The employees aboard all HAL ships, and in this case Eurodam, always go above and beyond to make sure that your cruise is the best it can possibly be. A special shout out at this time for our cabin stewards, Holqi and Ilyas, who made sure our cabin was always ready for us at all times of the day. Also special shout out to Marcel and Ryan, who rule the Pinnacle wine bar! They both made every day in their bar a great time. They went out of their way to have a special Bday cake made for my wife. It was very much appreciated. Now, some items that continue to trouble us on most cruises lately, but particularly Holland America. Entertainment continues to be cut back. On this particular cruise the main stage show was cancelled twice, due to a cast member "illness". It's amazing that there is no understudy to take on any role in a show, as is always done in this profession. Also, used to be two shows per 7 day cruise, now only one. The Pinnacle grill is always a highlight for us. This particular cruise, they just overbooked the room and the kitchen and the service staff could not keep up. There was a general feeling that they were trying very hard, but could not catch up. The food itself was fine, but the length of the experience ( 3 1/2 hours for 4 course dinner ) was a bit much. The Maitre'd always just stands at the door and NEVER helps the servers when they are in trouble. Also, in this type of dining experience, NO food should ever have to be auctioned ( okay, who gets the steak and who gets the fish)!! Really?? Come on, basic service training please!! Had to laugh that the Pinnacle Grill prices jumped $4.00 in the middle of our cruise! Yikes, couldn't even wait until the next cruise to implement!! The MDR was also under the gun each night and all I can put that down to is cutting of staff. Meals were auctioned, slow service and no wine service on three nights. The sommeliers are stretched so thin that when a few tables actually order cocktails and wine, they can not keep up. Again, everyone friendly, but you can see the stress in the MDR. Never see Captains or Maitre D helping. They always stand at the main door, nothing more. The food quality and portions continue to be cut. At least three nights out of seven, there are specialty menus, so you can not order other items, such as salmon or s Caesar salad. The portion continue to get smaller and smaller. We are not big eaters, and usually only eat three courses. You now have to eat all 5 courses to even feel some kind of full. Hawking of items that you can now purchase, such as a Tomahawk Ribeye or Alaskan King Crab legs gets really tiring. The proteins continue to be cut. Try to find a good cut of beef or chicken. Serving Chicken leg as an entrée on the menu in MDR?? Really? The Lido food is okay, nothing special. Just remember you are eating lots of processed foods and you will gain weight if you are not watching what you eat. Even the Mariner's Luncheon offers you Pot Roast instead of steak these days! We did not take any shore excursions this trip as we have travelled to Alaska 6 times. We did however, give lots of advise to persons looking for excursions. Alaska is one of those places where you really need to take excursions to see all of the beauty that it has to offer. Also, we always advise people who ask us to book Verandah cabins in Alaska, as you will really miss so much wonder if you do not. We have a few more HAL trips booked. We will continue to monitor the cuts made by the accounts and hope for the best. The perks we receive as three star Mariners are not that good, compared to the other lines that we cruise with. Read Less
4 Helpful Votes
Sail Date: June 2019
Having been thrilled at our experience with H&A on our last cruise we had no second thoughts about choosing this company once more. Why? The staff, food and clientele were all first class. We especially like the fact that all the ... Read More
Having been thrilled at our experience with H&A on our last cruise we had no second thoughts about choosing this company once more. Why? The staff, food and clientele were all first class. We especially like the fact that all the food has to be served to you, no scramble and self service that we have encountered on other ships. This also stops germs spreading. We were two of only 12 British guests. We were so blessed with the weather that we even got sunburned on one day! Having packed layers and waterproof clothing which we rarely used apart from times out on deck whilst sailing into winds. Always good to be prepared as the weather can change. Locals were amazed how hot it was 24 degrees! Food was top draw once again. This is fine dining and good to see more people dress up this time. One tip if you want to eat alone is book early and in advance. Excursions are down to you, however June is fine regarding bears but I would be worried after that once the salmon come to town. Remember this is bear country so if you are concerned then read the signs and ask for sightings. Glacier bay is unbelievable and meets all expectations. Juneau, glacier and waterfall is excellent and make sure you walk to the whale statue. Sitka and ketichkan just use shuttle bus to explore yourself. Sitka museum certainly worth a visit however the Russian dance so is worthy of a Monty python sketch. Ketichkan will take you 40 mins to walk round! The lumberjack show was worth a look and book on ship as it is literally 2 mins walk from dock and saves queuing a a slow ticket booth. Victoria was get off and on in a couple of hours. Arrived at 7pm, so no point in going to the gardens which is probably the highlight here. Chinatown was a joke . We stayed in Seattle for 2 nights and had a day on the way back. Boeing factory and flight museum are excellent value. If you get the elvis driver to the factory you are in for a treat. Space needle and skyview for sunset are a must visit. Seattle however is worse than New York for beggars, homeless so be aware. Go to pike place market to have the best fish and chips at athenian restaurant. Read Less
4 Helpful Votes
Sail Date: June 2019
This cruise was booked last minute at a reasonable price. I had been to Alaska several times before, but my first time solo. Since I found it more cost effective to take the HAL shuttle to the ship, I followed the directions on my ... Read More
This cruise was booked last minute at a reasonable price. I had been to Alaska several times before, but my first time solo. Since I found it more cost effective to take the HAL shuttle to the ship, I followed the directions on my paperwork and contacted a HAL employee near baggage claim. They directed me to an area where I dropped off my luggage. It was quite a walk out of the airport, across the bridge through the parking lot and down to a holding area. It was so loud and crowded, it was difficult to hear what was going on and when the colored tags were called to board the bus. I was able to snag a seat on an earlier bus, as being solo, one of the buses had just one seat left and I got it. If not for that, I don't know how long I would have waited. My suggestion is to take a taxi if you have more than 2 people. It's only a couple of dollars more and much less hassle. I chose a guarantee verandah stateroom and was pleasantly surprised to have my room assigned in advance. I had plenty of storage room. It would have been fine for two, but no more. The verandah was an added boost as it was always refreshing to step out and watch the scenery go by. The air did not work even set on the coldest setting. I reported it the first day and by that evening, maintenance had come in and solved the problem. I ate at all three for fee dining venues. The food was good in both Tamarind and Canaletto. Food was brought out cold at Pinnacle Grill and I felt rushed, no heed taken when I mentioned the cold food and my pre dinner cocktail had a piece of aluminum foil in it. I wasn't expecting a free drink, but the bar service could have apologized. Service was excellent at Tamarind, and iffy at Canaletto. Yes, I cruise solo and usually dine solo. It does not mean that you can ignore a single guest to the point of being disrespectful. Or give sloppy service. The entertainment at the main stage was okay. The headlining show never performed due to an illness, and the comedian and magician just had additional performances. The BB King Blues band had the best lead singers I have heard on a HAL ship. They were a delight to hear and their interaction with the audience endeared them all the more to me. I booked all my excursions through HAL. The tour I had in Juneau was overbooked by one. Being a single I was asked to forfeit my time and come back later for the next tour. When I went back for the second tour, it was cancelled. I asked for my money back and was told that I had to go to the ship for a refund. I went back to the desk and was told that they didn't know of any excursions being cancelled, but if I could wait for the excursion leader to come back they would find out. I received a call a few hours later by a very rude woman telling me that someone in the Neptune concierge booked a couple on the same excursion with the wrong date on one of the two tickets. She then stated If I had any problems with that to call guest services, and yes my refund was back on my statement before she made the call. No sorry, nothing. Very rude! I was disappointed to miss the excursion and lack of sympathy on HAL's part. The other excursions went well, and the final tour of Seattle with transfer to airport was a good overview of the city and a good way to spend time while waiting for a late afternoon flight. Read Less
5 Helpful Votes
Sail Date: June 2019
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded ... Read More
We chose Holland America and Eurodam because it was going where we wanted, when we wanted to go and we are so glad we did! This was an amazing experience. From the moment we boarded the ship until we stepped off to head home it exceeded our expectations. The ship itself is just beautiful, no detail overlooked. Having never cruised before, we wanted to ensure a memorable experience and so we booked a Neptune Suite. If you can do this, I highly recommend it. The suite was gorgeous, had plenty of room for the two of us, and the "perks" that come with being in a suite are fantastic. The crew are all wonderful, full of smiles and very helpful regardless of what the question may be. We had a unique situation in that we recently lost my mother in law and she had wanted a burial at sea after being cremated. We worked with the ship prior to boarding to ensure we knew what we could expect and they were absolutely phenomenal in guiding us through the process. Once on board we worked with Inge, the Concierge in the Neptune Lounge, who made sure everything went beautifully. We cannot thank her enough for all she did. I have seen people comment about the ship vibrating, or that you can hear the engines. For those who may not quite understand, it's a moving vehicle. It is going to sway, and rumble, and vibrate. That was actually comforting to me, because if I could hear it and feel it I knew it was moving and taking us to the next amazing location. I am prone to motion sickness, so while many people say "You can't even feel it moving", yeah, you actually can and even though the crew indicated we had calm seas on this particular voyage, I did have to take Dramamine a couple times which fixed me right up. All that is left to say is thank you Holland America for making our first cruise so perfect. Read Less
7 Helpful Votes
Sail Date: June 2019
Since my husband and I have never taken a vacation in 10 years together, and since we are Puget Sound residents, we decided an Alaska cruise would be a relaxing and easy getaway. Embarkation was extremely smooth. We parked at the ... Read More
Since my husband and I have never taken a vacation in 10 years together, and since we are Puget Sound residents, we decided an Alaska cruise would be a relaxing and easy getaway. Embarkation was extremely smooth. We parked at the SeattleCruisePark lot within the confines of the Armory. Took about 10 minutes to shuttle to the terminal. Once we got our bags inside, time from check in to onboard was about 20 minutes. If we hadn't have been able to use the Neptune Suite check in line, it probably would have been significantly longer; the regular check in was a verrrrryyy long line. Once on board we were impressed with the ship. The furnishings are tasteful and the art is interesting. There are many little nooks you can sit at and not be bothered. The ship was at full capacity but it never felt crowded other than at the Lido during peak times. Our room was 7132, an aft corner Neptune. We booked specifically for the balcony which we used extensively. We were very happy with the room and our steward, Aan, was great. We used the Neptune Lounge a few times and the concierge, Inge, managed to track down my husband's suit bag when it went missing from his returned dry cleaning. I found there to be a lack of daytime activites that weren't centered on shopping. Too many jewelry auctions, shopping presentations, shopping guides, ect. There was also a lack of any kind of live music or anything; there was an empty piano in the Ocean Bar where we went frequently. Why not have someone there playing? The shops on the 3rd deck also were lackluster. When an "end of cruise sale" is supposedly happening, why is none of the merchandise actually on sale? We got a couples deep tissue massage, which was worth every penny. No hard upsell for the products afterwards. Nighttime entertainment was good. The BB King band was awesome. We stayed for the whole 3 hour set. The comedian was funny as well. I was a little disappointed with the BBC Planet Earth "Alaska" show. I was under the impression that the Lincoln Center Stage performers would actually play live with the Planet Earth footage. It was just a screen with the music. It was good, just not what I had anticipated. Food was excellent. Cannot say enough good things about the Pinnacle Grill. Lido food surprisingly good, however VERY busy there. Loved having breakfast in the PG where it was nice and quiet. We only ate in the MDR once and found that the food was good and so was the service, however, it was absolute chaos in there and WAY too noisy from the engines. Dive In makes a great burger but the wait is too long, sometimes it was over 20 minutes. The pizza by the aft pool is some of the best I've had. We did not do any shore excursions. Lots of them were "walking through a rainforest" type things, which, since we live in Washington, we see all the time. We opted to do self guided walking tours: In Juneau we saw the Governor's Mansion and St. Nicholas' Orthodox Church. We were given a tour by the clergyman inside. In Sitka we went to the Russian Bishop's House and took the upstairs tour, which was one of my favorite parts of the entire trip. We also went to St. Michael's church and saw the New Archangel dancers. Tip: eat at "Agave". Very good food. In Ketchikan we just walked around. Kinda tourist trapy. We were there on a rare sunny day. Got some coffee. Didn't even get off the ship in Victoria. Disembarking was very easy. When they called our group we were off the ship in about 5 minutes. No one was blocking any hallways or elevators so it was quick and painless. All in all, there were just some minor things that certainly didn't make our trip any less special and we would consider HAL again for our next cruise. We had a great time. Read Less
2 Helpful Votes
Sail Date: June 2019
This was our second sailing from Seattle to Seattle inward passage cruise. Getting on the ship was very easy until someone forgot to purchase a couple bottles of wine. My wife and I took Uber to a grocery store to purchase four bottles of ... Read More
This was our second sailing from Seattle to Seattle inward passage cruise. Getting on the ship was very easy until someone forgot to purchase a couple bottles of wine. My wife and I took Uber to a grocery store to purchase four bottles of wine for the two couples. Overall no problems and everyone seemed to enjoy this process. On Sunday morning I went down to the fitness center for my daily treadmill walk. This day was a disaster. I ended up completely tearing my hamstring and actually used the medical staff onboard. They were outstanding! Everything about the ship was outstanding from the room to dining. Our cabin boys were really nice and went above and beyond to help us. The other couple had minimal complaints mainly about the cost of alcohol and other meaningless things. My wife and I are currently planning a trip for 2020 and will travel alone next time. I really enjoy Holland America and their clientele. If you enjoy kids take another cruise line! When we embarked I had a person who wheeled me through customs and collected our luggage. I was extremely impressed with their support staff! Read Less
7 Helpful Votes
Sail Date: June 2019
3 couples (brothers & sister & spouses) took this trip for the Glacier Bay stop. 2 of the couples had been to Alaska previously--but never had seen Glacier bay. Our age grouping is late 60's to early 80's. My wife ... Read More
3 couples (brothers & sister & spouses) took this trip for the Glacier Bay stop. 2 of the couples had been to Alaska previously--but never had seen Glacier bay. Our age grouping is late 60's to early 80's. My wife & I had never been to AK and after reading many reviews on CC, decided to select the Eurodam for the GLacier Bay stop. We flew in to SEA the day before and stayed at Cedar Brook Lodge near Sea-Tac. Very nice facility--nestled in a woodsy--outdoor setting. Would highly recommend this facility. Free morning buffet included in the price ($215) Hotel had free shuttle from SEATAC. We used Seattle Express to travel from hotel to Pier 91 and Pier 91 to SEATAC --they were prompt & had nice vans. Got to Pier 91 around 945 am and got stuck waiting outside terminal building as folks from the ship were still disembarking. Got congested outside terminal (people & bags).They started letting people inside around 1045 am. Once we were inside and dropped off our luggage--we were processed quickly and sat in the upstairs waiting are until our group # was called. Princess Ruby was also boarding at the same time, from the same waiting area, Got on the ship around 1115 am, dropped the carry on's off in the cabin and headed to the Lido buffet Got our lunch and then went outside on the Lido deck to watch the activity on the Ruby Princess & Eurodam. We had the Signature Beverage Package as part of our Explore 4 promotion, got some drinks and watched the people and ship activity--went to the Lifeboat drill at 315 pm. and then went back up to the Lido deck to watch cast off of the Ruby & Eurodam. Ruby left first @ 4 pm. Eurodam left 445pm. Delay was never explained--not a big deal. One comment about the SBP drink package--it also included the 15% Service charge as long as the total for the drink & SC together was under $11, not $9 as I was led to believe. To buy the package separately was $363. Cheaper than on Royal Caribbean. 15 alcohol drinks per day was the limit. I never exceeded that limit and I tried hard. "Miami Vice" was our favorite drink. Our previous cruise was July 2018 on Oasis of the Seas (6000 passengers), that is our basis of comparison for this cruise. Wife does not like seafood much and complained about lack of menu options, but I found the MDR menus varied. Lot of Asian/Indonesian items on the menu--wife would not try them. Sigh. Ate in the MDR six nights and Pinnacle Grille one night (part of our Explore 4 package). Good food & service in the MDR & Pinnacle. Our table servers in the MDR were outstanding. Food portions on Eurodam were smaller than Oasis, but adequate for most folks. I sometimes had an appetizer size second entree Wife thought the French Onion soup on the Oasis was better than Eurodam. Very little cheese on the soup on Eurodam vs Oasis. Shrimp cocktails on Eurodam were of better quality & size than Oasis. Steak, salmon, French Onion soup, Caesar salad were offered every night. Eurodam has a late night (1030--1130 p) buffet in the Lido, was always too full to try it. We had SY7078 (Signature suite) and my siblings had SA 7061 (Neptune suite) & PS7036 (Pinnacle Suite) Our suite was adequate in size, but not as roomy as the JR Suite we had on the Oasis. Lighting for the closets was lacking somewhat. Shower stall in the bathroom was tight. We had a shower tub combo in the bathroom as well. I never used it, USB ports and 110/120 outlets by the bed were adequate. Went to BB King performance several nights--they were V good. Female singer was combo of Aretha & Tina Turner and has some powerful pipes on her. Got the club jumping. The group played late 70's & early 80's hits & disco type tunes. Saw the magic & comedy shows--good--but G rated. Saw the BBC Alaska wild life movie in the main showroom--good but short--less than 45 minutes. Short clips from other films. Casino had $6 Blackjack table--spent several hours in there. Wife tried the slots and was happy with that activity. We did not partake of other offerings on the ship. Lincoln Center chamber group played several afternoons & evening. I attended one performance and that was enough--very dry, odd ball classical (IMO) music. 2 violins, a bass & piano. Lots of scooters & walkers & canes on board--beware when moving about. They are dangerous. We lucked out with the weather. Cloudy leaving SEA, Juneau was misty & cloudy, but bearable, it cleared later in the day. We found a taxi that took us to the Mendenhall Glacier & picked us up again at our time, for $27 /ea., I had a National Park pass that saved us $5 each (Entrance Fee to Park Visitor Center). Walked to Nugget Falls & back (1 mile each way). Easy trail. Glacier Bay was cloudy, but were able to see clearly. Margerie glacier was calving while there. Sitka was clear & sunny. Took ship excursion (4 & 1/4 hrs) out on the bay looking for Otters, Bald Eagles, Whales. Saw lots of Otters, Eagles, a few whales in the distance and stopped at the Raptor Center. Only had about 15 minutes to look at the Eagles & Owls, etc under rehab--not long enough. Tour was SI10 $160/ea. After getting back to ship, we sat out on the Lido deck and watched Eagles sitting in trees near the harbor watching for fish. That was neat. Ketchikan--sunny--walked around downtown ( very close to ship pier), shopped and got T shirts, etc. My 26 year old son who came along on cruise did an ATV ship excursion into the forest area and was pleased-- $200 for the trip. Got back on board and again watched Eagles doing their thing. Bar service on Lido deck was V good. My son is a social animal and hung out with the bar crew after hours and as a result we got V good bar service from those people when they were on duty. Victoria--arrived 6 pm. (sunny) took shuttle bus ($15 RT) to town and walked around. 4 ships were in port, so DT was crowded. Arrived in SEA 6 am Sat. left the ship at 845 am., on SEA Express and at the AP by 930 am. Read Less
Sail Date: June 2019
I chose this cruise because it spent the day in Glacier Bay (which did not disappoint). We had 2 cabins one for our 3 kids (21, 18 and 17) and one for my husband and I. Both had verandahs. We booked through a big box store and had quite ... Read More
I chose this cruise because it spent the day in Glacier Bay (which did not disappoint). We had 2 cabins one for our 3 kids (21, 18 and 17) and one for my husband and I. Both had verandahs. We booked through a big box store and had quite a bit of onboard credit which was nice. My complaints were minimal and the cruise was way better than I had anticipated. The Greenhouse Spa was kind of chaotic. It is close to the Lido Market and I was trying to relax and be in the moment in my robe and there are people wandering around looking for a restroom. Or coming in the spa dressing room looking for the buffet. Really poor signage and not super relaxing. The Lido Market was also pretty chaotic every time I went there. We stuck to the main dining room for our dinners and had breakfast and lunch in there a few times also. Just did the Lido for grab and go sandwiches and quick salads. There were several issues with us and other guests getting on the Navigator app. People were still asking about how to use it 3 days into the cruise. They should have a quick session on how that works. Read Less
6 Helpful Votes
Sail Date: June 2019
Where do I begin...To me, HAL is how cruising is supposed to be. The ship was very elegant and classy, like you would picture an old-time cruise ship, but not antiquated at all. It was also very "green" and environmentally ... Read More
Where do I begin...To me, HAL is how cruising is supposed to be. The ship was very elegant and classy, like you would picture an old-time cruise ship, but not antiquated at all. It was also very "green" and environmentally conscious and that's something that is very important to me. I never saw a single paper towel or napkin (even in the public restrooms you dried your hands on little washcloth-sized towels) and no disposable plastic ANYWHERE. The drinking glasses in the buffet area were a really heavy plastic that we thought were glass at first, but the plates are all glass/stoneware and the bowls were a very heavy resin type material. In the buffets, you don't serve yourself, you just tell them what you want, so there aren't a thousand people touching the spoons and messing with the food. The food here was remarkable, considering the amount that's served each day. The main dining room was fantastic (atmosphere, food and service) and in the afternoons there were little happy hour specials at different bars on the ship where you get your second drink for $2. We actually had a TUB in our cabin and the bath towels were huge. They even provided blankets for the balcony and up on the outside decks. It was all just amazing. Yes, HAL is sometimes referred to as the "geriatric cruise line", but that is a misnomer. I have been on at least a dozen cruises, and this one was by the far the busiest, but it wasn't geared towards keeping children entertained. (This was my first time on HAL so I can't speak regarding their other ships). That said, they do have a kids' program and I can't imagine that a kid would get bored, (I would be delighted to take my grandchildren on this cruise) but there were no water slides or rock-climbing walls or things like that other than whatever they have in the dedicated kids' area. One thing I was a little afraid of was that it was going to be a more formal atmosphere than we wanted, but that wasn't the case at all. Even on the Gala nights the wardrobes ran the scale from formalwear (but not much) to jeans and everything in between. In a nutshell, we are new HAL fans and are already thinking about our next cruise. Read Less
5 Helpful Votes
Sail Date: May 2019
I once considered Holland America the most upscale of the mainstream cruise lines. I found the service, amenities, entertainment and dining far superior to Carnival, Princess and Royal Caribbean. However, after my weeklong Alaskan cruise ... Read More
I once considered Holland America the most upscale of the mainstream cruise lines. I found the service, amenities, entertainment and dining far superior to Carnival, Princess and Royal Caribbean. However, after my weeklong Alaskan cruise on the Eurodam in May, I believe HAL has slipped to just average. That much being said, "average" is still a great vacation when you're cruising Holland America. We still had a wonderful time on board and you will too. The staff went out of their way to make us feel special from embarkation until our last minutes on board. We sailed round trip from Seattle and spent a day touring the city before boarding. Pike Place Market was our starting point. We spent hours there seeing the sights and tasting the free samples. We also went for one of the underground city tours, which was a fascinating way to learn about the history of Seattle. HAL's cruise terminal is about a $40 cab ride from downtown hotels. There were no porters standing by to help us with our luggage, which shows more poorly on the port authority than the cruise line. I finally found a group of four porters, standing around socializing. They were eager to help once I asked them if any of them were working. Check-in was easy and smooth. We were Neptune Suite guests so we breezed through embarkation. The only delay was for the obligatory pre-boarding photo from the pesky cruise photographers. It normally wouldn't be so bad, but it was cold and rainy in Seattle and we were uncomfortable waiting for photo-ops. One great change for Holland America is letting guests into their cabin as soon as they board. I loved being able to drop off our carry-ons before exploring the ship. We were met in Cabin 7065 by our two room stewards, who greeted us and asked us if we had any special requests. We did. One of the great perks of staying in a Neptune Suite is complimentary laundry and dry-cleaning. We had a lot of wrinkled clothing from our flight in. The stewards took care of it. We then headed to the Neptune Lounge, another great perk for suite guests, for a light snack. While there, I made reservations, with the concierge, for the Tamarind restaurant ($25 surcharge), Pinnacle Grille ($35 surcharge) and Sur La Mer ($49 surcharge). Experience has taught me, if you can afford it, the premium restaurants are worth the extra money. The Eurodam is a beautiful ship, although starting to show some wear. You can walk from one end to the other except on decks 10 and 11. To go fore and aft on those decks requires you to go down to deck 9. The midship pool area (Deck 9) was covered, giving folks a place to sit outside, without wearing jackets. There were plenty of bars, although there were times when we had to search to find an open one. Here's a tip: Deck two has two bars adjacent to the casino. One of them is almost always open. The Lido Deck (9) bar is also open most of the day. The other bars are open sporadically, making it a challenge to find adult beverages at times. The gym is fairly well equipped, although most of the treadmills were broken. Some didn't incline. Others would only run two minutes at a time. Some didn't have a place to put a tablet for reading. This led to a wait for the machines, even at 6:30 in the morning. My wife ended up walking around deck three, where three laps=one mile. There were plenty of weight machines and free weights in the gym. No wait for weights (sorry, I couldn't help myself). I was a bit put off to find exercise classes that were once free, now costs money. The spa & salon are nice, but terribly overpriced. The biggest rip-off, to me. may be the thermal spa which is marketed at $279 per couple for the week. $169 for a single. Our traveling companions found it overcrowded and difficult to enjoy for more than an hour at a time. We did splurge on a couples massage ($379 for 75 minutes). It was very relaxing, but three times what we would pay for a similar massage in Florida. Our cabin (7065) was large, well equipped and starting to fall apart from age. A broken drawer, makeup mirror and stained furniture were my chief complaints. It was still a wonderful place to share a pre-dinner bottle of wine with friends and we loved the oversized balcony. The best part of the cabin were our stewards Gede and Franz. They seemed to know intuitively what we would need or want and provide it. We had the signature beverage package, which includes 15 drinks per person per day. It was comped to us as part of our cruise package. However, even if we paid for it, I think it would be a great value. I was never able to come close to 15 drinks, even with several cappuccinos throughout the day. Of course, that may be because our traveling companions brought six bottles of wine on board and preferred to drink that with us. A note about the bottled wine. No-one checked our carry-on while we brought the extra wine on board. We were only charged a corkage fee ($18) if we brought a bottle to the restaurant. Even that was waved one night when we also bought two bottles of wine from the menu.. I found the main dining room below average for both dinner and lunch. The menu options were not appealing and they were very limited. The service was friendly and efficient, but the food didn't cut it. However, all of the upscale restaurants were great. The Tamarind ($25), serving Asian food, was my favorite for service and food. We literally ordered every appetizer and dessert on the menu to try and they gladly brought it for us. I also liked the Pinnacle Grille. The service was top notch, although the kitchen was not five star. Too many little things that gave me a sense the head chef took the night off. The pizza parlor on deck 9 aft was a huge hit, Great individual pizzas with most of my favorite toppings. They did run out of mushrooms halfway through the cruise. I liked the salad bar, which never seemed crowded. Huge bowls of fresh lettuce and vegetables. The Dive-in hamburger stand was SLOW SLOW SLOW! It frequently took 20-25 minutes to get a burger or chicken sandwich. The entertainment was not great. There was no pre-dinner cocktail music on board. Most cruise ships have two options for pre-dinner music. The Blues Club was fun and lively, although it was basically the same show every night. Billboard On Board sounds like a Dee Jay, but is actually a piano duo. They were great, but only played late. I would have loved an earlier show. The comedian just wasn't funny. In fact, the illusionist was far funnier, more polished and provided a super show. Fortunately, the comedian has left the ship. The illusionist is staying on board for an extended run. My favorite part of the entertainment was the game room on deck two adjacent to the casino. We had loads of fun playing old fashioned games with other on chilly sea days. The best part of the Eurodam is the service. Everyone on board seemed to have a "can-do" attitude aimed at giving people a positive cruise experience. The ports in Alaska are very all similar to me. In fact, the excursions are also very similar. In Juneau: I highly recommend the helicopter ride to Herbert Glacier for dog sledding. It is a once in a lifetime experience that we've done on three Alaskan cruises because it's so much fun! Expect to pay a lot ($600-$800 per person) depending on who you choose for a tour operator. Glacier Bay: is a trip around a bay with a few glaciers. I found it boring to watch glaciers from a mile away, having just gone dog sledding on one! But HAL had some nice touches, offering hot soup to chilly guests on board. In Sitka: We took the free shuttle into town and hired a private taxi for a tour. The three hour tour was 1/3 the cost of the similar tour offered by the ship. The plus side was we had a private car instead of a crowded bus. In Ketchikan: we took our only Holland American shore excursion, the off road kart ride. It is a blast. We got filthy and had fun doing it. Highly recommend it. Victoria, BC: is a waste. We docked at 6:00 for five hours. At dinnertime! So, we were left with a decision to et on board and waste time in port or skip dinner. Alaska is supposed to be a once in a lifetime cruise destination. We've now been there four times. It's that good. And while Holland America, has slipped a bit in service, dining and entertainment, I had a fantastic cruise. You won't be disappointed. Read Less
1 Helpful Vote
Sail Date: May 2019
Holland American Alaskan cruise. Very disappointed. Have taken other cruises on Carnival, Norwegian etc.. but this was the first cruise we've ever taken that had no activities. No entertain to speak of. We spent three out of seven ... Read More
Holland American Alaskan cruise. Very disappointed. Have taken other cruises on Carnival, Norwegian etc.. but this was the first cruise we've ever taken that had no activities. No entertain to speak of. We spent three out of seven days sitting on the lido deck staring out the windows. There's nothing else to do!! We finally accept the fact that this was just a vessel/transportation place to sleep and eat while going to Alaska. Thank goodness Alaska was worth the price of the cruise. The food was pretty good on the ship also the servers were helpful and friendly.I give then both 4 stars. The room we had for three people was actually set up for two people. It had a fold out that blocked the entire walk way to the cabin door and to the restroom. Anyone having to use the restroom during the night once the bed was folded out had to wake up who ever was sleeping in that fold out. It was a nightmare all week!! We complained to our steward we complained to customer relations. They already had our money. This is an issue that Holland America is aware but refuses to fix. Alaska was great but this cruise we could have done without. NEVER AGAIN HOLLAND AMERICA NEVER AGAIN!!!! Read Less
4 Helpful Votes
Sail Date: May 2019
I chose this cruise because of the chance to see the Inner Passageway up close, and because it sailed round-trip from Seattle. Visits (and excursions) in both Juneau and Sitka were beautiful and worthwhile; Ketchikan is just one big ... Read More
I chose this cruise because of the chance to see the Inner Passageway up close, and because it sailed round-trip from Seattle. Visits (and excursions) in both Juneau and Sitka were beautiful and worthwhile; Ketchikan is just one big souvenir shop and hardly worth the stop. This was only my 2nd ocean cruise (the first was on Viking; all others were various river cruises) and I admit to having been spoiled by smaller ship size and ambience. In my opinion, this ship does not deserve a 4.5/5 rating. We ate at the Lido, in the Dining Room and in Pinnacle Grille and, at best, the food deserves a 4 (in the Lido, a 3 would be all I would give it). Service in the Dining Room and Pinnacle was good and efficient. Lido was hit or miss service (usually ended up filling and refilling all drinks ourselves), and food was cafeteria quality (except for omelet station, which was good tho' lines were usually quite long). Food stations were not organized well for crowd flow and table bussing was often slow. Onboard entertainment was not very exciting: America's Test Kitchen was just watching from a distance as someone else prepared a meal, and the Billboard OnLine performers were just OK. Best entertainment was the movie "Alaska in Concert," which was excellent (shown two times on one night of the cruise). I had paid for a spa pass and was sorry I had. The 6 lounge chairs in the spa were usually full and there was a separate aqua pool but no hot tub. Sauna's were nice but how long can you stay in one of those? WiFi was awful: slow and sporadic and you can only connect it to one device at a time. Very expensive for what you get. The worst thing about this cruise was the constant "upselling" that went on. We were interrupted several times during lunch conversations with waitresses telling us about specials in Pinnacle and Tamarind (the additional cost restaurants). Every fitness and spa experience was an infomercial and the absolute worst were the ship photographers who were in your face at meals, on the deck and as you were heading off for shore excursions. If I heard "let's see those smiles!" from the male photographer once I heard it 24 times during the 7 days of the cruise. Finally, I would not recommend going on the Eurodam as a single traveler. Fortunately, I had family travelling in another cabin, but the large ship size makes it more difficult to meet and connect with new people. Read Less
4 Helpful Votes
Sail Date: May 2019
We have sailed many times with Hal and have always had a good experience. This cruise had the potential to have problems but Hal solved them in prompt fashion. We were assigned to cabin 7138. The first evening we experienced vibrations ... Read More
We have sailed many times with Hal and have always had a good experience. This cruise had the potential to have problems but Hal solved them in prompt fashion. We were assigned to cabin 7138. The first evening we experienced vibrations so severe that we could not sleep. Hal solved the problem by finding a new cabin for us. Since the sailing was full they went out of their way to help us. The best thing about Hal is their commitment to service and concern for passenger comfort. They came through for us beautifully. We feel dining is the best of the large ship lines. We were pleased with the food preparation in all of the dining venues. They have really upgraded their pizza and dive in restaurants. The dining room is great but we did notice that the menus are beginning to show a cut back in finer offerings. There are many choices but less so than in the past. Entertainment has been improved by adding several music venues. They were all good.We also enjoyed a dance troupe and a magican and comedian. Daytime activities are stll lacking and need to be increased. The strongest element is the service provided by staff in all areas from cabins to dining to activities. The ports are all great with the exception to the stop in Victoria. The ship arrives so late there is little time to do much./ A free shuttle usewd to be provided to the town but now a $15.00 charge is in effect. We had another great cruise and look forward to our next. Read Less
4 Helpful Votes
Sail Date: May 2019
5 star first: HAL has the best access to Glacier Bay. We cruised all the way up and spent time at the foot of the glaciers. ( Some cruise lines advertising GB don’t go as far into the bay). The service was impeccable and the food ... Read More
5 star first: HAL has the best access to Glacier Bay. We cruised all the way up and spent time at the foot of the glaciers. ( Some cruise lines advertising GB don’t go as far into the bay). The service was impeccable and the food was excellent. We ate at Lido for breakfast, in the MDR for dinner with one dinner at Tamarind and both NY pizza and Dive In for lunch. Drinks were mostly good with a couple not but not really a complaint. Wonderful to wake up & walk out on our verandah to spectacular scenery. Room was comfortable and our steward very efficient. Now 3 stars: the entertainment was horrible at BB King’s Blues Club. Billboard On Board was nice. We were disappointed to find most presentations sales-based but I guess that’s across the board on cruises. 1 star: We were shocked at the rudeness of people. We saw people blowing by the elderly practically knocking them down. And at one activity, a couple snuck out before the bartender could charge them for the mixology class. How low class! And yes, obnoxious dinner companions! In summary: A wonderful vacation. We will cruise with HAL again and enjoy it. Did everything go perfectly? No. But does it ever?Those who are complaining just want to find something to complain about. Read Less
1 Helpful Vote
Sail Date: May 2019
We really enjoyed this cruise for the most part, the price we couldn't believe, we got it on a flash sale. We hadn't really intended to cruise back to Alaska but when I saw the price, there was no saying not now. Our cabin ... Read More
We really enjoyed this cruise for the most part, the price we couldn't believe, we got it on a flash sale. We hadn't really intended to cruise back to Alaska but when I saw the price, there was no saying not now. Our cabin was perfect, at first it was to be an obstructed, but 2 hours after paying for our cruise the price dropped again, they upgraded us to an unobstructed cabin and even offered a balcony for a few dollars more, we chose to stay with the oceanview. The food was a bit different then we were used to on RCCL. we did like RCCL better but it was fine, kinda fun to try something different. We did like it better when we could select our own food items like on RCCL ships, I like my asparagus a bit more raw then mush. But it was fine, some of the little plates we had no idea what it was and no one explained it. We loved tea at 3pm, but most people had no idea that they did this. The entertainment at night was a huge disappointment, we have been spoiled by RCCL, 9 cruises, so expect a bit more to do at night especially on Gala Nights. Their comedian was horrible, people even got up and walked out on him, we thought to do that too, but stayed stupid, what a waste, the magician was just ok, nothing great, just ok, the dancing was not even as good as most high schools and they do not sing its all canned. The lights are interesting BUT they need better techies, more then half the time, more then half of the programs were all mixed up, starting and stopping, lights not in sync. The piano and quartet in Lincoln Stage was not our cup of tea, there was more to do then listen to that and there were not enough seats anyhow. They did have classes that we loved, we took all the photography ones, not any of the windows as we have apple, we didn't do cooking classes either as just want what we were interested in but heard they were great. Loved the way they handled Glacier Bay, loved the blankets on the decks. We would do another Holland cruise to Alaska. We did not like the fact that they kept trying to sell you the alternative dining plans, they wouldn't take no. also the photography, we always get the photo packages, not this time, but they too kept bugging us about their black and white, $350-400 for 1-2 photos is ridiculous. Not one time did any of the crew ask us to give them a good review, on RCCL, the waiters drive us crazy asking. We did not purchase any excursions this time, just walked around each port. The biggest disappointment was the length in a few ports, Ketchikan was way to short and Victoria a big joke, arriving after 6pm, everything was closed that we wanted to see after a very long walk into town, only a few souvenir stores and pubs were open, with 3 ships in town it was ridiculous, people were not happy at all. Read Less
3 Helpful Votes
Sail Date: May 2019
This was our first cruise and we really enjoyed ourselves. Embarkation - We got to Seattle a day before (unrelated - Hyatt Olive 8 was an excellent hotel) and took a shuttle from our hotel to the port. A porter took our luggage within ... Read More
This was our first cruise and we really enjoyed ourselves. Embarkation - We got to Seattle a day before (unrelated - Hyatt Olive 8 was an excellent hotel) and took a shuttle from our hotel to the port. A porter took our luggage within 2 minutes of getting off the shuttle, and we walked towards the terminal building. It was a little chaotic getting into the building to show our passports, but it was smooth from that point forward. We showed our passports, went up the escalator, and got into the very short priority line to get our key cards. We boarded quickly, and were able to go to our room right away. I don't know when our bags arrived as we were at lunch, but we had them pretty quickly. Ship - The ship is understated but elegant. There had been some mechanical repairs done a few weeks before our cruise and there was a lot of vibration in the MDR. There were ample options for getting out on deck to view scenery/glaciers/wildlife. I loved the Explorations Cafe area and the lounge chairs up by the front windows, but it could be hard to get those as they were very popular. We were able to grab two for the morning of sailing into Glacier Bay, but we also got up there before 6 AM and it was starting to fill up already. Food - Overall - the food was OK with one notable exception (Tamarind). The Lido was typically crowded and chaotic. Dive In and NY Pizza had tasty options but took a while (usually 20-30 minutes each). MDR was nothing special as far as food. As far as Specialty Dining, we had the Explore4 package which included a Pinnacle Grill dinner. This was not much of an improvement over MDR (I had crab legs but they were over-cooked and reminded me of imitation crab). We did also book Tamarind based on others' reviews and everything there was excellent. We used in room dining on 3 occasions - breakfast the day we arrived in Ketchikan (early morning arrival), late night desserts one evening, and to request a bottle of distilled water. Service each time was very quick. Excursions - We booked all of ours through the cruise line before getting on board, and didn't make any modifications. As a result, we didn't really interact with the excursions desk staff at all. The three that we took were enjoyable and ran on time. Ports - My one regret from this trip is it did not include Skagway, but from what I can tell, there were no routes offered through this line that would have included Sitka and Glacier Bay with Skagway, and I wouldn't have wanted to give either of those up. Juneau and especially Ketchikan both had a bit of a tourist trap vibe, although that being said, we loved our time at Mendenhall Glacier. Sitka was my favorite stop, and scenic cruising in Glacier Bay was the biggest highlight for me. Victoria was pretty but we got in in the evening and the port is a few miles from the downtown area. We just walked along the pier rather than getting too far from the ship. We also had excellent weather for most of the trip - it was rainy in Ketchikan, but we had clear weather every other day including the Glacier Bay day. Entertainment - Lincoln Center Stage and America's Test Kitchen were highlights for me. We did not go to the B.B. King Blues Club, and we watched a Billboard On Board performance one evening. Something billed as "Hot Country" should probably include at least some songs from this century, but the performers were good. We only went to the Main Stage for an exc talk (Whales of Alaska) and the Ask the Captain event. The evening events didn't interest us much. I also went to watch a BBC video presentation in there one afternoon, but they were having technical difficulties so I (and many others) left early. Overall, the entertainment offerings were somewhat lacking. I would have enjoyed ATK cooking classes that were hands on in addition to or place of some of the staged demonstrations, even for a small fee. Service - Overall, we found the service to be excellent - attentive and courteous - with one exception, which was our wine steward in MDR because we don't really drink. He was less interested in helping us when realizing this. Disembarkation - This was very efficient. Again, suite perks played a role here as we were the 2nd group to be called. We were off the ship, had our luggage, got into a cab, and made it to our hotel by 8:15 AM. Overall, we were very impressed with our trip and had a great time. We enjoyed the route, stops, scenery, and ship. There is room for improvement in dining and entertainment. This cruise line would not be for everyone, but we were not looking for wild parties or water slides, rather a relaxing and enjoyable vacation. I felt the trip was well paced and look forward to cruising with HAL again. Read Less
Eurodam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 4.1
Entertainment 4.5 3.7
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.0
Family 3.5 4.0
Shore Excursion 4.0 3.8
Enrichment 5.0 3.7
Service 4.5 4.4
Value For Money 4.5 4.0
Rates 4.0 4.2

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