Sail Date: August 2019
We had 2 stateroom cabins with Balconies on the ALOHA DECK A127 & A129. The had a connecting door inside and connecting outside Balconies doors. Cyrus was our steward and took exceptional care of us. We boarded Whittier. Headed to ... Read More
We had 2 stateroom cabins with Balconies on the ALOHA DECK A127 & A129. The had a connecting door inside and connecting outside Balconies doors. Cyrus was our steward and took exceptional care of us. We boarded Whittier. Headed to Hubbard Glacier to Glacier Bay National park. AWESOME!!! Next...Scagway where we did Yukon Expedition and white pass scenic railway Excursion... .AWESOME! A must !! JUNEAU next...did Best of Juneau excursions that was a Fabulous whale watching tour. We saw many whales & got great videos to show family & friends! We also visited the spectacular Mendenhall Glacier and had a Salmon Bake feast at Orca point Lodge. DELICIOUS! In Ketchikan we visited the town, shopping and attended a genuine Lumberjack show. Exciting! AWESOME Cruise! I highly recommend! VERY VERY IMPRESSIVE entertainment on board. Broadway level! Comedy show with AJ Jamel in the Princess theater was AWESOME and funny! Michael Misko was magical with cards! So Impressed what he does with cards! My Granddaughter really enjoyed the Puppies in the piazza! It was a Amazing opportunity for he to meet sled dog puppies for a one of a kind experience. We also enjoyed Encore and Sweet soul music and the Ballon Drop Party was amazing with Cruise Director the AMAZING MATT O!!!!! A great guy I bumped into over and over again on the ship and he was so down to earth each and every time! I think we are friends now! You simply can't go wrong with Princess Cruises!! Read Less
Sail Date: August 2019
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding ... Read More
The food was ok . The state room was outstanding but it was a upgrade suite . The ship was very big very nice very clean . Staff was very friendly and the food was average at best except in the specialty restaurants it was outstanding . The entertainment on board the ship was very good especially the comedian who we saw two times he was awesome AJ if he was ever around my area I definitely go see him again he was very funny he also did two entirely different routines . The room that does the show run was large it was very comfortable every seat was very positioned so that you could see everything and hear everything is very pleasant experience. Only problem is they didn’t have enough people in there to get you drinks there was like two people in the whole room so you waited forever to get drinks otherwise you have to go get them yourself they need many more people in there if they want to you know so drinks I had a package so it was sort of a pain because I had to go get it myself. The only thing I had a problem with was when you get on the ship they try to sell you all the spa treatments and all this crap you really don’t want in that cost way more than it’s worth in my opinion they take you on a tour which I didn’t want to take . I have been on four different ships and have cruised four different times the ship was nice people and staff were nice the food was subpar especially for the price we paid . Don’t think I take another princess cruise we had problems with our shore excursions half of them well actually three of them out of the four were canceled . You need to be extremely specific on sure excursions times dates ask as many questions as you possibly can whether it’s better to go in the morning the afternoon because we booked morning trips and they were all canceled due to the fact that they were fogged in early in the morning there was also a train that was canceled but that’s because of a rockslide . Read Less
Sail Date: August 2019
We used a Princess motor coach transfer from Anchorage to Whittier and it was very efficient. By completing the Ocean Ready process before we left home, the Embarking was super easy. The services once we boarded and before we left port ... Read More
We used a Princess motor coach transfer from Anchorage to Whittier and it was very efficient. By completing the Ocean Ready process before we left home, the Embarking was super easy. The services once we boarded and before we left port were plentiful. Our cabin with balcony was plenty big for the two of us. It had a desk and small sofa with the queen size bed. Bathroom was always kept clean. We picked this cruise for the itinerary and were surprised how much we enjoyed the food and the entertainment. Customer service was always exceptional. We pre-booked all our excursions through Princess. They were expensive, but all providers were very good at their specialty. I highly recommend the Hubbard excursion to get close enough to see the immense glacier size and any calving. The cruise ship does not get very close. We did a special photography safari in Juneau and were very lucky with the whale watching. The boat driver knew how to find the whales.The tour size was limited to 14 people. In Skagway, we took the train/bus combo. Best views were from the bus and are fabulous!. The lunch stop is very touristy. The food was good and the dog sled puppies are fun. Disembarkation was super easy with self carry early departure. Read Less
Sail Date: August 2019
My husband and I loved our last cruise to Alaska and wanted to try a Princess cruise due to their long standing experience in Alaska. We brought friends along, who had never cruised before, for a potentially wonderful vacation. Sadly, ... Read More
My husband and I loved our last cruise to Alaska and wanted to try a Princess cruise due to their long standing experience in Alaska. We brought friends along, who had never cruised before, for a potentially wonderful vacation. Sadly, after an efficient boarding experience and luggage delivery, our experience was not what we had hoped for. From the 'ripped up bath robe' to the 'standing room only' theater performances, we were disappointed. Even the route was disappointing since we did not travel the inside passage that we had so enjoyed on the previous cruise. The food was average and desserts were poor. "Any Time" dining translated to "By Reservation Only," as that was the only way our party of 4 could be seated in a main dining room. The Deluxe Balcony room (an upgrade) was smaller than our usual balcony room with other cruise lines. However,it was clean and well maintained by our steward. The specialty steak house was not worth the additional expense, in terms of both quality and service. The buffet area was too crowded and finding seating for 4 adults was an ongoing challenge. We passed on the $45.00 Deluxe breakfast in room dining option, a service that we had enjoyed many times on another cruise line when it was "complementary". The entertainment was good but we did have issues with seating. It was "Standing Room Only" during one performance and we could not even enter the theater for another. Matt O (Cruise Director) and his staff provided endless entertainment but again, seating was limited and we stood wherever we could, to enjoy those activities! At the end of the cruise, all four of us were ready to leave. On the day we disembarked, two of us contracted a respiratory illness which caused us to miss the scheduled Denali land tour. That was the ultimate disappointment of our vacation! It is unfortunate that this cruise will always be remembered for the many troubles and disappointments. We had so looked forward to retuning to Alaska!! Read Less
Sail Date: August 2019
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. ... Read More
This was our 11th cruise with Princess. This is our first negative review. Very disappointed in management's poor decision to cruise Alaska with this ship. First, the Royal did NOT go inside Vancouver island as advertised. Second, we were UNABLE to get into Juneau Aug 20 because the winds were beyond the "operational capabilities" of the Royal Princess. By the way, weather.com said the winds were about 13 knots. All other large ships sailing that day and that week got into Juneau with no problems. We missed a major brown bear excursion via sea plane ... this was the most recent of many cruises on a Princess ship and we're pretty upset they sent a ship to Alaska that was not able to navigate the waters with ease........and with safety. Earlier in the year, Southeast Alaska Pilots Association (SEAPA) was worried about the Royal's ability to maneuver in these waters.....and it was suggested to have tugs stationed to help the Royal due to her limitations. But apparently due to the expense of the tugs, the cruise line balked at the price of the service. Third, Royal's poor maneuvering capabilities (and planning) affected us in another way as well. Namely, just 3 days before departure Princess notified us that the Royal was going to depart one hour before the previously scheduled departure time ... due to tides. Really! I skippered a small boat for 8 years and I can tell you that any skipper can look up what the tides will be like months or even years in advance. This last minute change forced us to change our flight date by an entire day.......and we had to purchase last-minute accommodations in a very crowded and, therefore, expensive Vancouver hotel. What was Princess thinking sending this ship into Alaskan waterways. We have cruised many times on Princess and we would never have thought the company would have made such an error in planning. The Royal Princess is a beautiful vessel and we enjoyed the creature comforts, entertainment, and food. But, it is of overriding importance that the ship the cruise line chooses for a particular voyage is fit for the trip being offered. Read Less
Sail Date: August 2019
Princess cruises was chosen because of the reviews and it's reputation for doing Alaska the best. I had researched it in , 2015, 2017, 2018 & booked in 2018 to cruise Aug 2019. It was a 30th Anniversary Celebration!!! I ... Read More
Princess cruises was chosen because of the reviews and it's reputation for doing Alaska the best. I had researched it in , 2015, 2017, 2018 & booked in 2018 to cruise Aug 2019. It was a 30th Anniversary Celebration!!! I don't jump into anything & I do my research. I spoke to many people that did the same cruise with glowing reviews. Our friend is a travel agent and we joined a group of 10 that was already planning to go Aug 2019. We told our other friends and added 16 of us to the count. It was everyone's dream vacation. Good friends, a beautiful venue, a cruise & land travel to lodges had the perfect recipe to fulfill the dream. Everyone in our party were adults. Embarkation was busy at the luggage drop off with little direction and no signs with directions. Once the luggage was dropped off & you found your way to the line to proceed through the convention center it was smooth sailing! We did not pre-register for the medallion so we had to go through the line to get our medals. It was quick and easy. When you have your embarkation photo taken remember the time of embarkation & get the name of the photographer in case you need to find your photo. Mine was printed but when I went to purchase it the next night it was gone and never found. We searched the computers with a team member but it was not located. That was the only photo that looked great! The cruise was the 1st 7 days. The ship was large with the "city center" of everything located on Levels 5,6,7.The buffet dining was on Deck 16 by the pools, and outdoor movies under the stars deck. The lounges and entertainment theater were on the front & rear of the ship. The spa was in a good location as traffic from the elevators let out near it. The elevators were in 3 areas of the ship(front, middle, rear). Maximum capacity was 10-18 depending on the elevator but they were snug with 10 people in them, so I could not imagine getting 18 people in an elevator. They were crowded when shows were starting or ending, other than that they were easy to maneuver. The mini-suite cabin was a great size with a queen bed that was comfortable and warm. There were storage drawers, a couch, 2 tvs, a balcony with 2 chairs, foot stools, & a table. The restroom is snug but fine. The shower has dispensers for shampoo, conditioner, and body wash. There is a blow dryer in the drawer in the living area.The body wash was scented and fine to use. The shampoo was fine for a man, but I needed my product or my hair just wasn't cooperative. The balcony room was also an adequate size if savings are needed. I would not want an inside room as the views are a MUST in Alaska and having a balcony is terrific. We had a set dining schedule of 5 pm. Our group of 16 were spread out over 3 tables and were next to each other. The original 10 were at a table near us also. We were able to visit each table and catch up on the days events.The food was good but not great. There was a variety of choices each night from a meat, chicken, fish, pasta, or for a fee you could add a specialty item like filet mignon. The desserts were good & a nice ending to the meal,with about 5 choices each night. There were other dining options at the buffet, or Alfredos, The International Cafe. There were 2 specialty dining restaurants for an up-charge, but we did not do that. One night there was a Seafood Buffet for an additional fee, also, I did not do that, but others in our group enjoyed it very much. We really liked the location of Gideon's Bar and the excellent bartenders & servers.The seating by the window were cozy.. There was a large bar height table that sat 8-10 people so gathering together was easy. Many of the activities and entertainment overlapped so sometimes it was difficult to get from one venue to the next without being late. Once the show started it was difficult to find seats in the dark. It would have been nice to have ushers to help seat guests.There were a lot of "present to win" drawings that could monopolize your time. It was about the sales of jewelry, art, and other products in the shops. The service was good. Sometimes it was difficult to understand the accents but by the 3rd day it was better. The servers knew our preferences by the 2nd-3rd day. They were very nice. We were scheduled to go to 3 ports: Ketchikan, Juneau, and Skagway. The seas were rough in the open waters and we experienced nausea despite the natural ear patch & Sea bands, and Bonine. Ketchikan was a busy port with lots of charm and shopping. Salmon was plentiful in the water streams. We missed the 2nd port which was Juneau because of wind and seas which became another sea day. Later we learned from other passengers on other ships that they were able to dock in Juneau without issues. That left us wondering why our ship could not dock. The reason was the larger the ship the more difficult it is to navigate in less than ideal conditions.An online site had other reasons that we did not like reading. Skagway was the 3rd port on the itinerary that we visited. It was quiet and quaint. Brewery visits are the big hype everywhere and Skagway filled the needs for those that went there. There was another night of rough seas with expectations of 12-14 ft seas expected overnight. The crew prepared the ship with what I was told are baffles/stabilizers and they did a good job easing the excess motion. We took Bonine just in case, & wore Sea Bands on our wrists for prevention of motion sickness. We were able to sleep through the night without sickness. There were so many excursions to choose from that it was overwhelming. We scheduled 1 to 2 at each port so we could walk the towns and see what they had to offer. Ketchikan was the busiest and largest shopping area but that port has the less time to shop everything. -Would I go again? When I was on the cruise ship we had decided it was so beautiful that we would like bring our 2 adult children to Alaska to enjoy it's wonderous beauty. Now,after the land experience, that is to be determined. We had the bad experience of rough seas, & the disappointment of missing Juneau and the excursions there. The scenery was beautiful in the Glaciers with wildlife and ice floating in the water. -The Princess Lodges need updating/modernization, as they are a lot dated. -Kenai Lodge itself was quaint. The restaurant was great with a very creative menu. The food was very tasty, and not one person in our group of 12 had a bad meal. Then the land portion was a bad experience at Kenai Lodge because of heavy smoke & embers from the wild fires that were about 10 miles away, & flooding of the river that closed it. All outdoor excursions were cancelled. We were handed 3M N95 Repirator masks to wear to protect our lungs and airways from the smoke. We wore the masks but within 2-4 days about 6 people in our group had to see a PA for sinus infections from the smoke & needed antibiotics. Then a few others returned home to see a Dr that diagnosed sinus infection and gave antibiotics. Another in our group was given antibiotics for sinus, and 3 days later when they returned home they had the flu that they are certain they contracted from the person before them that had been diagnosed with the flu! We were not told about the fire conditions at the lodge when we disembarked the cruise ship to board the bus.We felt they should have notified us and given us the option to go to a different lodge and not exposed us to the hazardous conditions. -When we were in Denali, Princess finally moved the guests from Kenai to the Denali Lodge because of the fires & the smoke causing health issues. I also had to reschedule my return flight home moving it up 1 day to get home for hurricane Dorian, as the airports were scheduled to shut down on Sunday when my flight was scheduled to arrive in FL. One of us is a 1st Responder & once a state of emergency is declared all vacations are cancelled and all personnel must return to duty at a specified day and time. We were working with EZ Air to get the flights rescheduled. That was more difficult then it should have been as it took me several phone calls between Princess EZ Air & the airlines. It was about 3 hours of phone time (and vacation time)to get it accomplished. -There were too many unplanned(bad) events that occurred during this trip. It felt like National Lampoons Family Vacation!!! Read Less
Sail Date: August 2019
We had been planning to take an Alaska Cruise for sometime. We heard good comments about Princess Cruise and got a good deal from them. Our family of 15 members consisting of my husband and I, our three children, their spouses and seven ... Read More
We had been planning to take an Alaska Cruise for sometime. We heard good comments about Princess Cruise and got a good deal from them. Our family of 15 members consisting of my husband and I, our three children, their spouses and seven grandsons ages 3 -13 were on this trip and we all loved the experience. The Medallion concept is great. Love the way the Medallion opened the cabin door and showed our picture. The Medallion was great when boarding and disembarking the ship. The staff on board the ship were excellent and very friendly. The service in the restaurants was very good. The sailing was smooth all the way, only one night there was a possibility of rough sailing. Liked the way Captain kept us informed about what to expect. Although we missed stopping in Juneau, I appreciated that the Captain made the right decision to sail through to avoid the bad weather. We spent seven nights on the ship and three nights on the land. There were enough activities for the children to be entertained. Overall, it was a very good experience. Hope to go in a cruise again. Read Less
Sail Date: August 2019
The ship was extremely large with many people to contend with. We were shocked by the comments of the cruise director at was to be a family friendly venue. his remarks were very raw with children present at a dance contest including a ... Read More
The ship was extremely large with many people to contend with. We were shocked by the comments of the cruise director at was to be a family friendly venue. his remarks were very raw with children present at a dance contest including a child as a contestant. there were six adults in our party and we had to get up and leave. The cabin was very nice and extremely comfortable. The cabin steward was very professional. The main dining room was very elegant and you were treated like royalty. The entertainment had much to be desired. We booked our excursions prior to our cruise through the internet. We lost the opportunity to visit one of our ports of call due to high winds also due to the size the Royal Princess cruise ship. All services (dining, stateroom, embarkation, disembarkation, and food bars) were very good and usually efficient. I would not cruise again with princess but would find a smaller cruise ship. Read Less
Sail Date: August 2019
Wanted to experience an Alaska cruise. This one was offered as a two for one, but, actually was more reasonable at the regular rate. Once on the ship, we were impressed by the friendliness of the staff and by the enthusiasm of the ... Read More
Wanted to experience an Alaska cruise. This one was offered as a two for one, but, actually was more reasonable at the regular rate. Once on the ship, we were impressed by the friendliness of the staff and by the enthusiasm of the cruise director. He kept us well informed and with his energy kept us wanting to attend events he was sponsoring such as trivia shows etc. There were lots of opportunities to find interesting shore excursions both privately on shore and through the cruise line. The cabin was comfortable and clean and the balcony was well used, particularly on the warm sunny days. The food in the restaurant was average. The corn, tomato, and squash came with burn marks on the underside where it has been on the grill too long. We sent several meals back. However, the serving staff were very accommodating and knew both our name, cabin number, and food allergies after the first sitting. Read Less
3 Helpful Votes
Sail Date: August 2019
This was a back to back cruise to Alaska taking place in August 2019. We booking this particular ship due to its lower cost. The entertainment was very much lacking on this Royal Princess cruise ship. Nick Jans gave a talk about living in ... Read More
This was a back to back cruise to Alaska taking place in August 2019. We booking this particular ship due to its lower cost. The entertainment was very much lacking on this Royal Princess cruise ship. Nick Jans gave a talk about living in Alaska which was so bad and full of misinformation we walked out in the middle of his presentation. Living in a rural area ourselves it was easy to see through his presentation. The ship was beautiful, but very crowded. The fish and seafood was great, but like all Princess ships the beef was tough and generally of poor quality. We severely miss the Happy Hour which Princess ended a couple of years ago. There has been a lot of negative comments pertaining to the larger ships going to Alaska and while we didn't go through the Inland Passage as advertised we were close enough to witness the calving of the glaciers and saw several whales by traveling west of Vancouver Island. Apparently the cruise pilots are the ones prohibiting the larger ships from going through the Inside Passage, which is understandable. I just wish Princess would be more up front and truthful in their booking. Read Less
Sail Date: August 2019
We love the Royal Princess! Excellent service, staff is very courteous, helpful, and friendly! Ship is wow beautiful, and our balcony was roomy and clean. Our steward always kept our room looking great, he was very prompt when we requested ... Read More
We love the Royal Princess! Excellent service, staff is very courteous, helpful, and friendly! Ship is wow beautiful, and our balcony was roomy and clean. Our steward always kept our room looking great, he was very prompt when we requested something. The ship has many dining options with awesome food, especially the variety of the food offered. International café serves tasty food, such as, muffins and croissants for a light breakfast, and the coffee is so good. We dined in the formal dining room and had a wonderful dining experience due to the friendliness of our waiters. Always love our lobster and prime rib nights! Horizon Court's buffet is exceptional, so many choices. We enjoyed the shows in Princess theater, kudos to the Princess orchestra, they are fantastic! Also kudos to Matt O (cruise director) and company for providing so much laughter, and fun! Loved Glacier Bay, it was amazing, a must see! The ship moved slowly so we were able to take it all in. The Medallion experience was awesome, it was easy to locate our family, view events for the day, and order drinks! Loved this itinerary! Princess cruises You are the BEST! Read Less
Sail Date: August 2019
Our group of four cruised on the Royal Princess from Vancouver, Canada to Whittier, Alaska from August 17-24, 2019. Unfortunately, our trip was compromised when the ship was unable to navigate into Juneau due to windy conditions. This ... Read More
Our group of four cruised on the Royal Princess from Vancouver, Canada to Whittier, Alaska from August 17-24, 2019. Unfortunately, our trip was compromised when the ship was unable to navigate into Juneau due to windy conditions. This was to have been our longest port stop and we ended up with an unplanned sea day, circling for about 14 hours. We later learned that the other cruise ships that were around us throughout the trip DID make it into port that day. A simple google search disclosed that Princess had been warned that this 'megaship' did not have the maneuverabilty to handle the ports in windy conditions common to Alaska (https://www.adn.com/alaska-news/2019/04/20/southeast-alaska-marine-pilots-concerned-about-royal-princess-megaship/) but they chose to use such a large ship and deny us our chance to experience Juneau and the excursions that we had planned for that day! We thought they could have tried harder to get us into the port (by waiting a few hours or by tendering us to shore) but they made the decision before 7am to abort the stop ... so disappointing! Not a weather emergency, but rather poor planning (greed?) on the part of Princess. If the ports are important to you, consider a smaller ship with another cruise line. We splurged for neighboring balcony rooms on the Riviera Deck so we could enjoy the scenery and it didn't disappoint! We loved that the balcony partition could be unlocked allowing us to share a large balcony! The ship was as expected ... nice decor, nice cabins, good service, lots of food choices, expensive drinks, movies, trivia, etc. A lot of the daytime 'entertainment' is sales related ... art auctions, back pain, foot pain, photo packages, pop-up shops so not really entertainment. The Cruise Director, Matt and his crew were high energy and lots of fun at the trivia games and dance parties. Good live music at various bars throughout the ship but no 'broadway' quality production shows were offered on our trip. We did see a couple of very good comedy shows. They also provided a Naturalist and Forest Rangers to narrate the fjords and glaciers which was very educational. We opted for Anytime Dining and had only one breakfast and one dinner (King Crab Legs) in the Dining Room. We found the Dining Room food and service just okay with plain presentation. We really enjoyed the variety and quality of food in the buffet although it was sometimes difficult to get a table since very few people were using the outdoor tables in the cool Alaskan weather and people tended to linger on sea days. Impressed that the tea was always HOT and the cookies were yummy! Overall, we loved our Alaska vacation but feel very ripped off about missing Juneau. So, we'll choose a line other than Princess for any future cruises as we feel it was a foreseeable issue for them. Read Less
Sail Date: August 2019
Thought Princess was the best but I was wrong. Never saw the Captain he elected not to stop in Juneau although there were several ships including the Coral Princess that went into port. No real compensation - this was a bucket list for ... Read More
Thought Princess was the best but I was wrong. Never saw the Captain he elected not to stop in Juneau although there were several ships including the Coral Princess that went into port. No real compensation - this was a bucket list for folks! Poor customer service. Best part was two bartenders they were exceptional. Food choices were boring and seemed the same every night. Crab fest was disappointing mine was cold at times like it was frozen and then cooked. Food needed to be hot and more selections. Needed to reserve seats on buses due to medical - Princess wouldn’t do that I had to get there early and rush to get a seat up front. Never happened with other lines!!! I am a travel professional and took a group of 30 on the cruise and 21 on the land. Princess took us into Kanai Lodge which was engulfed in Smoke to the fact they gave us masks when we arrived. They should have warned us with lung and heart issues and rerouted those days. Poor customer care. Read Less
Sail Date: August 2019
The ship itself is beautiful and full service. The staff were almost all very friendly and helpful. The food is mediocre at best. Breakfast buffet is like a "cattle call" with a game of "musical chairs". The ... Read More
The ship itself is beautiful and full service. The staff were almost all very friendly and helpful. The food is mediocre at best. Breakfast buffet is like a "cattle call" with a game of "musical chairs". The other breakfast options are the restaurants that close at 9 am. Aren't we on vacation so that we can wake up and get ready for the day at our own pace? Be prepared to get bombarded with marketing schemes and every possible effort to extract every penny that you might have left, from WAY over-priced and under-poured alcoholic beverages to very expensive and spotty internet and sales pitches at every turn. I got a massage in the spa. It was expensive but great (one at the same quality is half the price at home). Then at the end, while all relaxed...the sales pitch!!! "Buy this bath spa product for only $63..." You just ruined my massage! Did you know that the vast majority of shops at the ports are actually OWNED by the cruise lines? I didn't either. Try to shop local. There is on-board entertainment that was fun. Our cruise director and his staff were amazing. The Medallion program is great in concept. Just needs some fine-tuning. After you've spent all the money upfront for your cruise, be prepared to hold onto your wallet. They are going to do everything they can to exact every last penny from it once you arrive. Of course, the scenery and ports of call were amazing. The excursions were worth doing (but you could book many of them independently or, in some cases, on shore when you arrive for a lot less money). A cabin with a balcony is almost a "must have" for an Alaskan cruise. On most cruises it may not be as important. But on an Alaska cruise, you'll likely miss some amazing scenery from a view-point and setting that is worth the extra costs. Also, I HIGHLY recommend that you include the "Concierge Package". It more than pays for itself in a lot less hassle with luggage, transports, embarkation, etc. Read Less
Sail Date: August 2019
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. ... Read More
This was the trip of our dreams. We flew to Anchorage 4 days prior to our sailing and rented a car to go see Mt. McKinley and other places in the area. This allowed us to see the things we wanted to see and do the things we wanted to do. If you are in the McKinley area, 229 restaurant (mile 229 of the Parks Highway) is a must. Five-star dining at its finest and the prices are reasonable. We took our own transfer from Anchorage to Whittier. It stopped at the Wildlife Refuge Centre which was good to see. I was travelling with a mobility scooter and embarkation could not have been better or easier. From the moment we approached the ship till we disembarked seven days later the crew were wonderful. You can tell that they take great pride in working on such a wonderful ship. The new Medallion program that Princess has designed is fabulous. It identifies you when you approach your cabin door and unlocks. You can order food or drinks from anywhere on the ship and the staff will find you. You can even locate other members of your party through it. We chose Anytime Dining and never had to wait to be seated. The food was fabulous and plentiful. The ship is large enough that even with a full load of passengers, you do not feel crowded in any way. We mainly booked our own tours using the Alaska Tour Saver Book. It got us 2 for 1 tickets onto the train in Skagway and the Whale Watch in Juneau. Even though we did not use a lot of coupons, it more than payed for itself several times over. We had been savouring going to Alaska for a long time and this trip was the absolute dream come true. Thank you Princess and all the crew of the Royal Princess. Read Less
1 Helpful Vote
Sail Date: August 2019
Our first Princess cruise did not disappoint. We had a club class suite ob deck 12 with a wonderful balcony and a beautiful suite. Huge closet with many hangers and drawers with a safe. The bathroom was big and very nice. There was a long ... Read More
Our first Princess cruise did not disappoint. We had a club class suite ob deck 12 with a wonderful balcony and a beautiful suite. Huge closet with many hangers and drawers with a safe. The bathroom was big and very nice. There was a long shelf under the sink for all your extra things and bags. The tub was deep and really nice as was the shower. Our new luxury bed was exactly that. Wow it was so comfortable after a long day it was a joy. The ship was bigger than I thought and beautiful. Many things to do every day. The food was great but we also had a club class dining room with our own menu. We had lobster several times, filet mignon, beef wellington, lamb chops, king crab and more. The pizza on the pool deck was amazing as were the burgers, hot dogs and fries. For these you had to wait in a long line as they only cook a few at a time. The free ice cream was very good and they have an attendant that fixes you ice cream for you so that kids don't fool around with the machines. I thought this was excellent ! The service was impeccable. Some of the entertainment was great. The first night with the "Encore" singers was mostly opera and not to my taste. The games were fun and the cruise director Matt O was fun to work with. The International Cafe was open 24/7 and the service was excellent. Many coffee drink, hot and cold plus pastries and food for every meal time and late night. We took a Princess Whale excursion along with Mendenhall Glacier visit which both were fabulous. The walk to the ports was a bit long and long long walk ways . We had very good weather all week too. The ship was sold out so it was very busy and active. Lots of kids running around unsupervised, which I disliked. The photo's we got turned out good. we did not get the pkg. All in all we liked the ship very much and thought the crew was good. Some spoke others didn't. We also had the land sea pkg with Princess and they did our air as well called EZAir. The took care of changing luggage on other planes and it was always where it was suppose to be when we needed it. Princess tour and sea pkg was very good and we didn't have to wonder what we were doing. Each day you got a letter in the eve telling you what was ahead and where to go and what time. I think they did a fantastic job for 14 days of flying, buses, trains, trolleys, and shuttles. I would recommend this type of pkg for a first visit to Alaska on land then cruise. We did land first since it is more moving around and much more tiring. The land portion is very busy if you want to see a lot of wildlife and Park. There is a lot of transportation from one place to the other then the train takes you from the last place to your ship. We were on the new Medallion cruise and ours worked very well as did the medallion internet service. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose this cruise bc of the itinerary. We think Princess has the best one in Alaska. The ship was very nice. We bought a suite to make it extra special. Unfortunately you really don’t get much more with a full suite than you do with a ... Read More
We chose this cruise bc of the itinerary. We think Princess has the best one in Alaska. The ship was very nice. We bought a suite to make it extra special. Unfortunately you really don’t get much more with a full suite than you do with a jr suite except a bit more room and a lot more cost. Unfortunately the balcony was always dirty bc of the smoke stacks and all the suites are aft. Our room steward could’ve done better keeping it clean. Our table outside was missing a bracket so was wobbly and eventually fell out. Also, the food sucked (cruise food is never good and Sabatinis was the worst) and much of the staff was rude. We’ve actually had better service and staff attitudes on Carnival. Overall we had a good time bc we were with good friends and we are all pretty easy going people. The excursions we chose were not that great. You’re not missing anything by not seeing the lumberjack show in Ketchikan. The zodiac expedition could’ve been better but they cram too many people on one boat. The Jeep excursion in Juneau was fun and the whale watching we did later. Skip the city tour in Skagway, and don’t even consider the wildlife expedition bc you’ll only see eagles probably... and you’ll be stuck on a school bus all day. The train to Denali was great. The tundra tour in Denali also great. The river boat and gold dredge in Fairbanks was interesting and I didn’t expect it to be. Princess definitely has it organized well. They get you to and from every part of it without incident. The food at Princess lodge in Denali is decent but not at all in Fairbanks. Read Less
Sail Date: August 2019
Fantastic Family Journey Amazing sights, amazing ship. Shore excursions could not have been better. Ship personnel were friendly and courteous The food and restaurants were top notch. Cabin was comfortable and the view ... Read More
Fantastic Family Journey Amazing sights, amazing ship. Shore excursions could not have been better. Ship personnel were friendly and courteous The food and restaurants were top notch. Cabin was comfortable and the view from our balcony was outstanding. We were midship so , for the most part, any ship motion was virtually imperceptible. The itinerary could not have been planned better. We saw so much in such a short time. The excursions offered by Princess, gave a wonderful choice of things to do and see in Alaska. The information provided also allowed us to choose excursions with the proper activity levels for seniors and a child. Never had time to attend any shows onboard. We came back from our excursions hungry and exhausted. If there’s any drawback, it’s the amount of sales pitches going on for the ship shops. The meeting that was supposed to be about the shopping in ports, turned out to be a sales pitch for jewelry for sale onboard. Too much time wasted sitting in sales pitches Read Less
Sail Date: August 2019
We picked Royal Princess for the line's 50th year in Alaska and expected a big celebration to reinforce this. There was nothing special or different from our other 8 Princess cruises. The beautiful natural glaciers were the best ... Read More
We picked Royal Princess for the line's 50th year in Alaska and expected a big celebration to reinforce this. There was nothing special or different from our other 8 Princess cruises. The beautiful natural glaciers were the best part. We started in Vancouver and boarded after a day of sights and Granville Island. We boarded Royal Princess with the new Ocean Medallions. They did not improve the speed of boarding in-fact it slowed things down with long lines and a long wait. We had sailed on Royal in 2014 a few months after its launch. The balconies in all categories are small with footstools under the chairs you cannot use as it about 3 1/2 feet wide window to deckrail. We chose Princess because of the kid's program for the grandkids and Princess's years of sailing to this destination. Our upgrade put both families in mini-suites on opposite sides of the ship, ours not the best side for scenery but gave us a better cabin than the one we reserved a year and 3 months before. While the cabin size, the new mattresses, and two tvs were terrific on sea days, we did not receive champagne upon sailing. Overall the ship's cuisine was average with a lot of cutbacks in the buffet area and at the specialty Crown Grill from our last cruise. The pub lunch in the Crown Grill was also disappointing. We enjoyed Alfredo's pizzeria on the first day instead of the buffet/bistro area. The addition of a buffet pastry shop made it necessary to visit there for desserts and rolls and then go back to the bistro for main courses and salads and fruits. And then somewhere else to find drinks. There wasn't any Italian or Mexican avenue or salad section anymore. A table for the 6 of us was a challenge to find. And the Ocean Terrace overlooking the piazza was disappointing. We sat waiting for 45 minutes after drinks were delivered. The staff disappeared after they took our order and then they told us they couldn't find any sushi to serve. Our evenings were spent in Vines and watching piazza entertainment. We enjoyed Swirls ice cream bar, the Trident Grill, Alfredo's pizzeria, and the International Cafe and Vines the most. We tried to visit the Princess Theater for shows but wildlife films, singers, a comedian, and one production show on the glacier cruising night were not enough to keep us there. On our last cruise there were production shows with several start times so you could eat first or second and still see the show. The Vista Lounge was a Princess Idol singing contest, movies, karaoke, a cocktail party, and bingo. Most nightly entertainment happened in the Piazza. The Movies-under-the-Stars shared the water show in the evenings and used to take 30 minutes, this time it took 10 minutes only. By the time we checked the kids out of kids' club it was over. The best kids club was on this ship and the kids wanted to go after our shore excursions until late. There were only 350 frequent cruisers onboard. Our shore excursions were mostly pre-planned and only the one Lumberjack show was with Princess to avoid missing the ship but noisy and not enough seating. Princess has extended stay onshore rail travel to Denali well-coordinated but the train went 20 mph or less. We saw a lot of scenery but it took 9 hours and served lunch which was very good at extra cost. The 5-hour bus tour of the park from 7 a.m. until 12:45 p.m. was long with frequent stops to spot a moose or a caribou, no bears. You arrived at the lodge the night before at 5:30 p.m. and checked out at 7 a.m. and went back for an hour for lunch and back on another bus to Mt. McKinley lodge for 2 hours which was the better of the two lodgings. We had plenty of time to see Denali and eat and hike and roast marshmallows and wander. The bags were picked up from both hotels before 9 a.m. and transported to the next hotel. And then you were bussed to Fairbanks or to Anchorage from there. All was very well planned and went smoothly. But the buses have very small storage space for a carry-ons or backpacks. The Captain Cook Hotel is old and in downtown but an easy ride to the airport. I didn't see a lot of other hotels nearby. The restaurant for breakfast was great but the dinner choices were one noisy pub that attracted locals and some restaurants a block or more away. Read Less
Sail Date: August 2019
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past ... Read More
Visiting Alaska has been on our bucket list for some time. Princess Cruises has a stellar reputation when it comes to Alaskan Cruises and was highly recommended by our Travel Advisor. The ship has been beautifully redone in the past few years and the cabins and amenities are top notch. The ship offers a wide variety of daily activities but on and off the ship. We had a starboard cabin which was very important on the north bound cruise as we could see the shoreline and the various scenic wonders. A balcony is also highly recommended. The restaurant facilities from the Bistro to the common dinning rooms and the specialty restaurants offered impeccable service and the quality and variety of the food was very good. The Italian Restaurant, Sabatin's, is a must go. The staff is unbelievable and the food is exquisite. The only negatives I have is that I caught a bad chest cold and the "convenience" story had a very limited supply of OTCs medicines. However, the Medical Facilities are top notch and the medical staff was great. The other negative is that the internet service on the ship is poor. The speed is excessively slow (measured at app 1 Mbs) considering that I was required to pay to access the system. Definite area of future improvement to the ship. Read Less
Sail Date: August 2019
Royal Princess was chosen because it left from Vancouver, its ports of call and cruising through Glacier Bay National Park and the College Fiord. Embarkation and disembarkation went smoothly. We loved our standard balcony room. We used ... Read More
Royal Princess was chosen because it left from Vancouver, its ports of call and cruising through Glacier Bay National Park and the College Fiord. Embarkation and disembarkation went smoothly. We loved our standard balcony room. We used the balcony every day!! Had fun during the day with trivia. Danced more than we every had with great musicians. Wished there had been more musical programs than were offered. Anytime dining was a great way to meet different people during dinner. We became friends with 2 sisters from the first night. Liked how we could choose what time to eat dinner. The ship held around 4000 people but it never really felt crowded. Enjoyed the ice cream on deck 16!! Skagway was our favorite port of call. They know how to take care of visitors with their shuttle service, signs and friendliness. The whole trip made me want to do this cruise again. Read Less
1 Helpful Vote
Sail Date: August 2019
We chose Princess due to reviews and size of ship. Also ability to choose wake view room aft with large balcony. The medallion class ship was a great novelty and allowed easy access to cabin, ordering drinks, exciting ship etc. We ... Read More
We chose Princess due to reviews and size of ship. Also ability to choose wake view room aft with large balcony. The medallion class ship was a great novelty and allowed easy access to cabin, ordering drinks, exciting ship etc. We booked a premium balcony cabin aft facing wake which is always our preferred choice of cabin on cruises as offers views both sides. Our cabin R732 was smaller than we thought it would be however because of larger balcony and the closet space it seemed roomy enough. Note the balcony on R734 cabin is alot bigger. However first impressions were very disappointing, The decor is old and dull. the balcony floor looks continually dirty. The soot problem is definitely a major issue and our cabin attendant did do best to clean every day. We were aware of this problem but decided to take the chance and it was as people had said. So we used pool towels to cover chairs etc. the balcony furniture is also uninviting to enjoy. Aside from this we still enjoyed our cruise. in relation to main restaurant it was average food. Nothing really stood out as super delicious. The buffet had a great choice of food. On previous cruises we normally do order breakfast in bed delivered to cabin to start our day however didn't bother after 1st day as the choice was very limited and poor. I think they offer but don't actually want people to take them up on offer. We were able to take on whatever bottles of wine we wanted which was very good as we saved money. They state a $15 corkage would be charged per bottle however we didn't get charged this at all. One of us purchased the beverage package but this is totally not worth the money and I doubt we would purchase again. We would have liked more music entertainment often which was very tame. We would possibly book Princess again depending on ship and itinerary. Also be aware all the ports in Alaska have tons of jewellery shops, ie every second shop is a jewellery shop. These are owned by cruise companies. its a real shame however locals need the business. Read Less
1 Helpful Vote
Sail Date: July 2019
We loved everything about our land and sea cruise with Princess! The ship was gorgeous. Our mini suite was spotless with a balcony large enough for two. The food on ship was excellent, especially Sabatini's - our favorite meal! ... Read More
We loved everything about our land and sea cruise with Princess! The ship was gorgeous. Our mini suite was spotless with a balcony large enough for two. The food on ship was excellent, especially Sabatini's - our favorite meal! Alfredo's pizza was also delicious. It's a very popular place for lunch so we didn't mind waiting 10 minutes. The wait staff was very professional at all dining venues. We especially liked the International Cafe to grab a cheese plate for happy hour on our balcony. We had coffee delivered to our room each morning and the service was prompt. We went to all 3 shows which were entertaining, especially the choreography. The comedian, AJ Jamal was hilarious! We went to both of his shows and wish he performed more. The cruise director, Matt O. was fantastic! He was very entertaining and so personable. We enjoyed chatting with him throughout our cruise. We got off the ship at all 3 ports and booked our excursions through Princess. Skagway - White Pass Scenic Railway is a must. Juneau - shuttle to Mendenhall Glacier. Rick, our bus driver, was excellent. Ketchikan - Lumberjack Show which was very entertaining. There's not enough time and space to list everything, but it was a fabulous trip. We highly recommend cruising with Princess. They are a class act. Feel free to get back to me with questions. Read Less
Sail Date: July 2019
I took the Royal Princess Southbound on the Voyage of the Glaciers itinerary. The ship was great and the crew were very efficient and friendly. I had booked an inside cabin and it was more than adequate for the trip. I came to see ... Read More
I took the Royal Princess Southbound on the Voyage of the Glaciers itinerary. The ship was great and the crew were very efficient and friendly. I had booked an inside cabin and it was more than adequate for the trip. I came to see Alaska, not hang out in my cabin, so I feel I that I didn't 'miss anything' by having an interior cabin. Food was good - it was all very well prepared and presented. I ate in the main dining room every night and never tried the specialty dinner restaurants. I thought that there was a nice variety of shore excursions to choose from. My favorite was a canoe to and hike on Mendenhall Glacier in Juneau. Cruise director Matt O is amazing - I will probably go out of my way to sail on a ship he is working on in the future. I will definitely sail on Princess again. Read Less
Sail Date: July 2019
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get ... Read More
Chose a connoisseur land/cruise tour based on advice from travel agent and brochures. Amenities not as stated in the brochures. Cruise did not meet our expectations. Length 7 days. Embarkation and disembarkation ok until you get to lengthy customs. Ship entertainment very sparse at best. Not as stated online and in the brochures. Only 2 short shows the whole week. Nothing for 19-21 year olds to do. Food average in the buffet and anytime seating. Crown Grill dining the best. No whales sited. Our stateroom was on deck 16 and unfortunately there were very noisy kids on deck 17 running up and down ALL DAY & ALL NIGHT! Port stops ok. Typical tourist stuff. Skagway was fun. Museum, downtown shopping and a show representing the old "red light" district. Excursions were plentiful. We did our own and saved money. Glacier and wilderness the best. Tram (dont take if you don't like heights...1800 ft off the ground)in Ketchikan and shore plane tours ok. Read Less
Royal Princess Ratings
Category Editor Member
Cabins 3.0 4.1
Dining 4.0 3.9
Entertainment 4.0 3.8
Public Rooms 4.0 4.3
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.5
Service 4.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.2

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