1 Helpful Vote
Sail Date: June 2018
We chose this cruise because we wanted to be docked for a few days. Although we prefer suites,we decided to try a Lanai cabin. We are three star Mariners with HAL and received the Signature Beverage packages. This included all drinks ... Read More
We chose this cruise because we wanted to be docked for a few days. Although we prefer suites,we decided to try a Lanai cabin. We are three star Mariners with HAL and received the Signature Beverage packages. This included all drinks 9.50 and under. We also received a night in Pinnacle Grill. We arrived in Boston on Saturday and used the HAL ground transportation to get to the port. Everything was smooth and we waited perhaps 30 minutes before being allowed to board. Our cabin was ready and we explored the ship. I had read many negative reviews regarding Veendam and I was worried about the ship not being maintained well. It is obviously an older ship, but everything in our cabin (349) was in perfect working order. A lanai cabin is much smaller than a suite, obviously. But we did not miss the extra room much and we also did not miss the private balcony much. We had plenty of room for 7 days worth of clothing. We were ok with the very tiny pools at the retreat as we mostly are in our chairs and just dip our toes in periodically. Neither of us have ever used the hot tubs on a cruise ship. I do wish that the Lido pool was for children and the Retreat pool was adults only. There were more kids than normal when compared to our previous HAL cruises, but I realized that would be the case by taking a cruise in June. I did not find the children on the ship to be an issue after the first day. The first day, there were many children in the bars, dining room, pools, etc. But after that, they must have been utitilizing Club HAL. My biggest complaint though were the few kids that were almost always at the Retreat pool. Two of them belonged to a mom who would simply deposit them at the pool area and then move to another area to relax, not even leaving them in her site. I would guess they were 3 and 6. It was annoying and I feel, dangerous. But I have seen that on other cruises as well. We ate in the dining room twice and we have not been doing assigned seating lately. The service was excellent and the food was good. The Pinnacle service was excellent and the food not quite as good as previous visits, but it was fine. We felt the Lido offered a good variety and we received good service there. We ordered room service late a couple of nights and that was delicious and quick. We knew we would miss BB King and we did, but we managed to have fun by going to the Piano Bar. Barry from Boston was excellent as usual. We are 58 and there were many that age that were there each night and many much older. The crowd seemed to enjoy more of the show tune, older music. We know those songs, but it is not our cup of tea each night. He did do a Beatles night and some other themes we enjoyed. But the crowd that frequented the Piano Bar was just a bit old for our tastes. I am referring more to their attitudes than their actual ages. Again, Barry was excellent. We saw a magician one evening and he was pretty good and this was our only show. We loved Bermuda. The weather was around 80 each day and almost always sunny. We jogged each morning for an hour when we were docked and then went on long walks. On sea days we walked on deck 6 as no running is allowed. That is always a disappointment to us on HAL ships we have been on. We visited the park nearby, which was beautiful. We had drinks at two bars and met some great locals and also someone that was working on an RC ship. We shopped for maybe a half hour and purchased very reasonably priced t shirts. We also went to a pharmacy and picked up extra sunscreen and water. We visited Horseshoe Bay and found it beautiful. We rode the bus there and found it very easy and enjoyable. We also spent a day at Clearwater Beach and that was breathtaking. The bus home was a bit irritating as we had to transfer as we had on the way there, but due to some bus issues we had to wait over an hour. We did not make it to Crystal Caves, although we desperately wanted to go. Once we had our suits on and were on a beautiful beach with perfect weather, we could not tear ourselves away! We left the ship on our last day at 9:45 am. We handle all of our own luggage, so don’t have to worry about finding our luggage. All went smoothly and the lines were almost non existent to get off the ship. We found this to be one of our favorite cruises, even though it was only 7 days and even though we had a Lani cabin. It was an excellent value when we factored in the beverage packages. Read Less
1 Helpful Vote
Sail Date: June 2018
This was our ninth Holland America cruise but the first one where we overnighted in the same port. That, and the chance to sail on another S-Class (Statendam Class) HAL ship, are what attracted us to this particular sailing. As always, ... Read More
This was our ninth Holland America cruise but the first one where we overnighted in the same port. That, and the chance to sail on another S-Class (Statendam Class) HAL ship, are what attracted us to this particular sailing. As always, the crew was more than accommodating. For example, on the first morning I stopped at the Front Desk to check on the newspapers. On all subsequent days the gentleman at the Front Desk had the English-language papers ready for me to pick up. In addition, with special dietary requirements, the dining stewards brought out menus for the following day so that accomotative dinners could be pre-ordered. Souvenir shopping on the Veendam (and on the former Ryndam) is quite limited compared to HAL's Vista class and larger ships that we have sailed on. Most people do this ashore so it is not a major concern. On the other hand, with only 1300 or so on board we developed some commeraderie with other passengers that is sometimes lacking on ships with 2000 or more passengers. We did discover that Bermuda is only marginally handicap accessible. Shopping venues, restuarants and bars in Hamilton often had steps that could not be navigated by a wheelchair or walker. Cars were also often parked in such a way as to block the sidewalk. Accessibility at the Royal Naval Dockyard where the larger ships are located was even worse. In our case it was possible to get out of the wheelchair while it was lifted over curbs. For those who are unable to stand or people with power chairs it would be a difficult outing in either location. Read Less
3 Helpful Votes
Sail Date: June 2018
Fantastic cruise the service on the ship was as usual on Holland America great. The people, weather "oh " and did I mention the beaches were just lovely. The water color was unbelievable. and the temperature so warm. We went ... Read More
Fantastic cruise the service on the ship was as usual on Holland America great. The people, weather "oh " and did I mention the beaches were just lovely. The water color was unbelievable. and the temperature so warm. We went swimming and brought some bread with us...... oh my, the fish swarmed around us trying to get the bread, we threw it farther away and they chased it then came swarming back. We had great fun. The ship was just the right size, we kept meeting people we had dined with, sang with, met with at the meet and greet and toured with. We had a balcony suite and used to our full advantage, we had breakfast there, read there, relaxed there I even painted a watercolor there. Over all we were very pleased with the entire cruise. We would highly recommend this Veendam cruise, to Bermuda, to our family and friends Read Less
5 Helpful Votes
Sail Date: June 2018
My wife and I traveled with my brother and his wife June 9, 2018 from Boston to Bermuda. The cruise itself was fine, but the food was not very good both in the dining room and the buffet. We had to send back our Lamb chops that were so ... Read More
My wife and I traveled with my brother and his wife June 9, 2018 from Boston to Bermuda. The cruise itself was fine, but the food was not very good both in the dining room and the buffet. We had to send back our Lamb chops that were so tough we could not eat. The waiter was helpful and suggested bringing out something else which we did. In the buffet we found that the meats were very dry as if it was prepared way in advance. Our room was a balcony and was clean but very dated and worn. The balcony needed painting due to the rust. The bottom sheet was patched with a blue patch. The toliet had a odor and the carpet was very worn. We ordered a water (8) package weeks in advance online but we only got (4) after we checked in. The guy stated he would deliver the balance later. I told 2 of our room stewards we had not gotten our balance of water but nothing happened. I went to guest services and they got it delivered in a few hours. The entertainment was not very good. We have sailed on over 20 trips with several cruise lines including Holland and have not had this poor level overall. Seems like not just one thing but many thing were not up to our expectations. Our room was #111 and my brothers room was 109. This ship really needs to be in dry dock and refurbished. Our stay in Bermuda was ok. We took a 5 hour mini bus tour and was very good. Read Less
Sail Date: June 2018
Being from Boston, we chose this particular cruise for we didn't have to fly to get to the departure point. Also booked at last minute and got a real quality vacation value for our 7 days. Met so many interesting people and were ... Read More
Being from Boston, we chose this particular cruise for we didn't have to fly to get to the departure point. Also booked at last minute and got a real quality vacation value for our 7 days. Met so many interesting people and were able to share other travel experiences and fun stories with them. Departing from Boston is now what we look for in cruise planning. Holland America is one of our favorite cruise lines and the Veendam cruises to Bermuda only a few times a year during the summer months. The ship could use a little maintenance, especially the elevators. It's overlooked by the exceptional service by the staff and quality of product received by HAL. We even had an unofficial Meet & Greet in the Crow's Nest on Day 2. Nice to meet other cruisers and share valuable info. We were so fortunate to be invited by a couple we met on Day 1 to their Vow Renewal Ceremony. It was done up so beautiful and the Captain and Cruise Director couldn't have been nicer to us all. Even the rain and showers didn't get us down, for we were in beautiful Bermuda. Read Less
3 Helpful Votes
Sail Date: June 2018
This was my first cruise, so I have nothing to compare too. Having never really wanted to go on a cruise, I was pleasantly surprised. I thought I'd feel cooped up on the ship and in the room, but didn't feel that way at all. ... Read More
This was my first cruise, so I have nothing to compare too. Having never really wanted to go on a cruise, I was pleasantly surprised. I thought I'd feel cooped up on the ship and in the room, but didn't feel that way at all. There were 4 of us. All women, ages 58 to 78. We cruised from Montreal to Boston, but the ship continued on to Bermuda. Here are some of my thoughts. The ship, I'm told, is smaller than the new mega ships. I found it easy to get around once I got my directions straight. We did still walk a lot while on board, but I understand you walk a lot more on the mega ships. I enjoyed going to the top outside deck (12th floor) to take sunset pictures. I thought the decor of the ship was a little dated, but that might appeal to most of the older crowd. However, even if dated it was well kept. There was one elevator that acted up the entire trip. I didn't worry about getting stuck in it. The biggest problem was it wouldn't go anywhere. It became a big joke among the passengers and caused a lot of laughter among strangers. Our cabins were 794 and 796 situated roughly mid ship on Deck 4. They have a window with a full view. They were relativity quiet. No noise from other areas, except the occasional noise of closing doors of the staffs work room across the hall from us. Very minor! No noise from below or above. Our room staff was awesome. Very friendly. Eddie even called us by our names. If we need anything we got it within 10 minutes of asking. Our rooms were straightened up by the cabin staff twice a day. Service: The onboard Wifi was spotty and while there is an app (free) that you can use on-board to 'chat' with each other, we found the chat function somewhat useless because of the Wifi connection. As far as paying for Wifi, we cancelled the package because if was so spotty and slow. Room service was excellent. We ordered hot water every evening for the next morning and it was always there on time. Dining: We ate dinner in the Rottendam most evening. Our wait staff was excellent. The food was great, especially the desserts. We had dinner one night in the Pinnacle. It was excellent. Highly recommend eating there at least once. The Lido was good at all times and had an excellent selection. The burgers near the pool were excellent as well. The only thing I ate that I thought wasn't great was the pizza from the pizza bar. Entertainment: We went to a show most night. The entertainment was good. The is a We didn't do many of the other activities like the casino or America's test kitchen. Did enjoy the 'ask Captain questions'. The on-board shops had Cuban themed shops which I thought was strange for a Canada to Bermuda trip. I'm guessing the ship had gone to Cuba over the winter and they just hadn't changed out the shop yet. Excursions: We did shore excursions most days (didn't do Sidney). Some were though HAL and some though other companies. The HAL excursions were good. The scenery was beautiful! I highly recommend getting out and seeing Quebec, Halifax, Prince Edward Island, and Bar Harbor! I heard Sidney excursions were beautiful as well. General: There were very few children on board. Most people were in our age range. Disembarkation and Embarkment: Both went very smoothly and quickly each time. I enjoyed the cruise and would definitely take another one. Read Less
1 Helpful Vote
Sail Date: June 2018
Did not want to go to the Caribbean or overseas and I wanted to sightsee with my daughter. This was perfect. We flew in to Montreal on Friday so we had a little time to sightsee on Sat. We stayed in Old Montreal right on the edge of ... Read More
Did not want to go to the Caribbean or overseas and I wanted to sightsee with my daughter. This was perfect. We flew in to Montreal on Friday so we had a little time to sightsee on Sat. We stayed in Old Montreal right on the edge of Chinatown within walking distance to the Basilica. You could actually walk to the cruise ship port EXCEPT there is a huge hill going down to the port. Embarkation was so easy then once we checked out the room we went for lunch to the Lido. We would have breakfast in the Lido - loved all choices and service, food very good. A few mornings we had room service which always arrived on time, piping hot, and our orders were correct. One morning we had bkfst in the main DR which was nice just more formal of course. Lunch we were always off the ship except the day in Sydney. It was cold and rainy and not much to do in port. Take an excursion. The one day at Sea we did the Americas Test Kitchen Cooking show which was good. Then Bingo. That was fun. We did the As you Wish seating at Dinner which we really liked- always meeting new and interesting people. I did the Tea once when we were at sea. Very good. The DR food was very good, some courses better than others. The rack of lamb was delicious I wish I had ordered 2. We rarely waited for a table, the srevice wax great. Nightly entertainment was not always well attended - these cruisers went to bed early! We really liked the Oceans Trio best- Harvey can really play the piano and he jokes along so it is a very entertaining show. The shows at night were pretty good I think we saw 3. Pool area is nice and well managed with the Dive in (great hamburgers, hotdogs, and a taco bar). All of the bartenders and staff were great & very courteous. We liked going uo to the Crows Nest when the ship was leaving port. There are sailaway drink specials which is nice . Drinks were good, one time we caught Trivia with the cruise ship director which we enjoyed. We are considering a cruise in Feb on the Nieu Amsterdam, I have read they changed the Crows Nest on that ship to a different venue which I am sorry to hear. We did eat in the Canelleto one night. The food was ok, saw a beautiful sunset cruising on the river. Also we ate in the Pinnacle Grill the night that it was Rudys Sel de Mer. That was a delicious meal with superb service. Quite a bit of food. The bouillibaise was superb. As you can tell I really enjoyed this trip. No, I have not been on many cruises but this was pretty perfect in my book. The husbands were sorry they didnt go. Debarkation was a little confusing. We did the HAL bus ride to the airport. They get the luugage on then realize that the people getting off 1st that their luggage should be on top. Anyway it all worked out. Read Less
2 Helpful Votes
Sail Date: May 2018
We chose the Veendam cruise to Hamilton Bermuda because it had a 3 night stay in Hamilton. Many cruise lines traveling to Bermuda dock at the Naval Dock Yard, and have a shorter stay. Hamilton is an excellent place to dock, within reach ... Read More
We chose the Veendam cruise to Hamilton Bermuda because it had a 3 night stay in Hamilton. Many cruise lines traveling to Bermuda dock at the Naval Dock Yard, and have a shorter stay. Hamilton is an excellent place to dock, within reach of many attractions and beaches.We used the local bus service an economical way to get around the island. The Veendam is a beautiful ship, well maintained,clean and tidy.We had a window cabin,the cabin was a good size for 2 people, decor was good,bed comfortable , plenty of closet space,air conditioning worked well Room stewards were friendly and worked very efficiently. We used the main dining room for breakfasts and evening meals, food was good and well presented.We also used the Lido buffet , food and service was good . Evening entertainment in the main theater was good, the German Skinny Guy show was very good,the movies offered were also entertaining.The America's test kitchen was a good experience, with lots of useful tips and a cooking demonstration. We used the pool and hot tubs on the sea days, not many people were using them, as the sea was a little rough on those days. Overall an excellent relaxing cruise. Read Less
5 Helpful Votes
Sail Date: May 2018
It’s been a while since we sailed on the Veendam and we didn’t know what to expect having read some of the negative reviews lately. People make it sound like an old rust bucket, and it isn’t. You get what you pay for, and we were ... Read More
It’s been a while since we sailed on the Veendam and we didn’t know what to expect having read some of the negative reviews lately. People make it sound like an old rust bucket, and it isn’t. You get what you pay for, and we were very pleased with our cabin, the ship overall, the staff and the food. Also the crew are very busy and take care of the ship when in port, weather permitting. The Veendam is a smaller, older ship so if you are looking for lots of fun activities with all the newest bells and whistles; this is not the ship for you. The majority of the passengers were seniors so things are pretty quiet and laid back. Embarkation was a breeze; the whole process took about 15 minutes. Our cabin was ready as soon as we arrived on board, so after dumping off our hand baggage we headed to the Lido Market for lunch. The selection was good and, yes, the staff does serve guests, but that wasn’t a problem. The majority of guests did not use the hand sanitizer that was available! Disembarkation was a bit chaotic as we arrived back in port late, and had to wait for the Homeland Security personnel to come on board. In the meantime people were assembling where they were told to assemble and it caused a bit of a back-up. Once off the ship our car was waiting to take us to the airport, however, for some unexplained reason we were held up a while. The driver said he was told he could not leave. Don’t bother bringing a travel iron with you; they cannot be used in the cabin or laundry room. There is an iron, with timer, available in the laundry room for ones use. Coin operated washing machines and dryers are available; the cost is $2 for washing and $1 for drying. Quarters are needed to operate the machines and if you don’t have any you can get change at guest services. A soap dispenser is attached to the washer and you have to use that. Our first night’s dinner was at the Pinnacle Grill; it was part off our package so the time and date were not an option. Food and service were excellent. The crab cakes are a must, the lobster bisque was a bit salty, the surf and turf was very good and the portion of halibut with the scampi was huge. If you want to try something decadent, order the soufflé for dessert! We had open seating dining, which worked out well for us. A couple of nights we had to wait about 30 minutes before we could get a table, but that wasn’t a problem. Some nights we ate on our own, others we shared, which was good as we met lots of interesting people. Most nights the menu had a good selection so there was always something to choose. There was a special menu for Mother’s Day and our departure from Bermuda had surf and turf on the menu. Staff were always busy, however, one night we found staff sorely lacking and we walked out without having coffee after dinner. It did seem that certain areas were lacking in staff; The Lido Market seemed to need a few more servers at the tables. We ate breakfast and lunch there. We didn’t go see any of the shows on this trip so can’t comment on them. The Casino is small and at the beginning of the cruise winning was OK, however, as the cruise progressed the chance of winning declined! The pool area was small and always crowded. On sea days the retractable roof was closed due to the weather, and it tended to be hot and humid because of this. There is an upper deck with two hot tubs and that was a nice area to relax in the sun, when weather permitted. We had issues setting up the Internet service, looked for help but found no Internet expertise on board. We had to go to the Guest Services desk for help and, even then, they didn’t really have the expertise to resolve the issue. We cancelled the plan. The staff overall were very friendly and helpful, however, they appear to be overworked some days. The captain was very informative and gave frequent updates on our sailing; lunch with the captain is always a nice touch on HAL ships. Our cabin steward, Sugi, was wonderful. Every night there was always a new towel critter in our cabin to great us after a long day. Shopping on board is limited; there is the usual jewellery, watches, liquor and clothing. On the last day at sea there is the $10 sale, but there isn’t much to buy. Some of the clothing items seemed overpriced. Apparently the MS Veendam is going in for a refit, so this year is the last year she will sail into Hamilton. Not sure if and when she will be back on the itinerary for Bermuda. Certainly going to miss the old girl. Read Less
3 Helpful Votes
Sail Date: May 2018
Because two years before this cruise was wonderful and the Veendam is the only cruise boat currently cruising to Bermuda that stays 3 full days along side Front Street in Hamilton. That's why we took this cruise again. The food ... Read More
Because two years before this cruise was wonderful and the Veendam is the only cruise boat currently cruising to Bermuda that stays 3 full days along side Front Street in Hamilton. That's why we took this cruise again. The food served in the dining room was almost always lukewarm or cold because of the method of serving. At one breakfast our asst. manager ZEN graciously moved us away from people who were hacking coughing like a TB ward. One of us was not able to use the stairways because of a walker and he noticed that he used the elevator in either of the elevator banks, for or after, there always seemed to be 2 of the 4 cars in either bank out of service .i.e. not moving. Coffee shop was great as usual. Servers and cabin attendants were very helpful. Casino was much too smoky and should have smokers isolated. Read Less
3 Helpful Votes
Sail Date: May 2018
We took this cruise because the ship docked in Hamilton - the old cruise port - and not the Dockyards, the new one, at the far end of the island. The MS Veendam is considered a small ship by many these days; so it was (just) able to berth ... Read More
We took this cruise because the ship docked in Hamilton - the old cruise port - and not the Dockyards, the new one, at the far end of the island. The MS Veendam is considered a small ship by many these days; so it was (just) able to berth there. As a small ship and having a commensurate entertainment budget, they do very well providing a variety of shows nightly. Some folks were disappointed but we've encountered that on much larger ships as well. We do not travel for the shows; so this was not high on our list. High on our list is the service received and the attitudes encountered. Once again we were pleased by the HAL dining staff, who went out of their way to make sure we had everything we wanted when needed; but the food was only average to good. The cabin stewards were exceptional as was the other wait staff, front desk, lounge etc. all were what we have come to expect from HAL. Hamilton is a great port very convenient to the island transportation system and, of course, you are directly downtown at this port. As frequent Bermuda travelers (until now, never by ship) we used the buses and ate off the ship several times, enjoying Bermuda as we always do. We did have one excursion from the ship, a harbor cruise concentrating on the history and families of the island and their homes, very interesting and enjoyable. We noted that the ship is aging but well maintained; all of the mechanical systems worked without flaw (heating, cooling, light, plumbing, etc) including the too few sockets to charge personal electronics in the cabin, the biggest negative. Also, the décor is dated, but again well maintained, and nostalgic HAL which is always fun; they still have a real library aboard, and a funky atrium! All told, we enjoyed the cruise greatly, would go again. Read Less
1 Helpful Vote
Sail Date: May 2018
We enjoyed a great cruise to Bermuda. Ship is older, but very well kept up and we had no concerns. Food and service by the wait staff is second to none - also the friendliest people were on this ship. Food is excellent - many choices ... Read More
We enjoyed a great cruise to Bermuda. Ship is older, but very well kept up and we had no concerns. Food and service by the wait staff is second to none - also the friendliest people were on this ship. Food is excellent - many choices in either upscale dining, Lido buffet, or even room service - everything is served with a smile. We enjoyed the entertainment - the shows, comedians and talented musicians, and participated in most of the trivia games, which were lots of fun. The captain was very informative and personable - seas were a bit rough on the way to Bermuda, but he kept us informed. We were also late in arriving due to a "whale watch" - again we were advised as to why and we received a small credit on our account. The cruise director was Becca, our first lady cruise director, and her assistant was Jordan - both were very pleasant and easy to joke around with and talk too. We are an older couple that have cruised on several lines and we find that Holland America never disappoints. Read Less
17 Helpful Votes
Sail Date: April 2018
We chose this cruise because of its Havana port of call. We booked via Holland America reservations and received a complimentary upgrade from a a BC Vista Suite to a A category Vista Suite on the Navigation Deck (10). We arrived at ... Read More
We chose this cruise because of its Havana port of call. We booked via Holland America reservations and received a complimentary upgrade from a a BC Vista Suite to a A category Vista Suite on the Navigation Deck (10). We arrived at the cruise terminal around 10:15am and went swiftly thru security and the various Cuban Visa desks, we waited in the waiting room for approximately 30 minutes. At 11:30 we were allowed to board and we were settled in our cabin with 5 minutes of our group being called in the terminal. We unpacked our bags and explored the ship. Our cabin (A051) had ample space to hang our items, and pack in the drawers. The cabin was in need to new wall-paper, etc, but it was very clean. There was also space under the bed to store two 22" rollaboards as well as one large 42 or 44" bag. The cabin comes with a small tub and there was plenty of space to store items in the bathroom on the shelves as well as your own shampoo and soap in the shower. The ship was launched in 1996 and it is on the older side however we very much enjoyed the small size and ease of travel. We make a rule to never ever use the elevator on the cruise ship in at attempt to combat delicious food. I used the gym on five occasions to run on the treadmill since Veendam does not have an official running track and running on the Promenade deck is prohibited. The equipment was fine however the temperature in the fitness center was very warm and the air was stuffy. I only waited once for a treadmill and that was only about 3-4 minutes. For dinner, we had standing reservations at 8pm each night and dined on the upper level of the MDR at a table for 2 (requested). Our waiter was fantastic and worked hard in his full section, but always delivered impeccable service. The food was very good, from the appetizers to the desserts. The coffee on the ship was some of the best I ever drank- though I am not a coffee snob in the least. We purchased the Elite Beverage Package and our sommelier always had two glasses of our wine ready for us within 5 minutes of being seated. It was fun to see tuxes and gowns on the Gala Nights and we enjoy dressing up on all nights. Our evenings were spent at the piano bar or in the casino and found we would spend the evenings with the same cruisers listening to music. Our before dinner drinks were taken at the Ocean Bar listening to the Ocean Trio. We very much enjoyed our excursions. We booked all 3 with HAL. We visited the Mayan Ruins in Costa Maya, we took a Fury Catamaran Cruise with snorkeling in Cozumel, and we did the Hemingway Hangouts and Hideaways in Havana. All three were great. Our cabin steward was fantastic and did a phenomenal job making towel animals for us to enjoy in the evenings. My only two complaints regarding this cruise were: 1) The temperature in the public spas was very warm. Our cabin AC was mediocre to non-existent. Most nights I slept without a sheet and getting ready in the cabin after a shower was awful. 2) I understand most if not all cruise lines allow smoking in the casinos, but it would be lovely if this practice is ended. I love that HAL does not allow smoking on any balconies and the smoking is contained to a small area on the starboard side of the ship in the back. We are already looking to book our next HAL cruise to the Panama Canal in spring of 2019. Read Less
19 Helpful Votes
Sail Date: April 2018
We are a couple - I am 54 and DH 63 and while we have cruised a few times (around 20), this was our first cruise with HAL. We were a bit cautious about going on an older ship but this was alleviated soon after boarding. What a great ... Read More
We are a couple - I am 54 and DH 63 and while we have cruised a few times (around 20), this was our first cruise with HAL. We were a bit cautious about going on an older ship but this was alleviated soon after boarding. What a great ship! She is in very good condition and lovingly cared for by a top notch crew. Without exception, all staff we encountered appeared to be happy to be onboard and genuinely wanted to please the passengers. We also loved the small size of the ship (we had ~1350 passengers). It felt like our first cruise on Celebrity Horizon - could walk end to end in less than 3 minutes. Food - excellent in all locations. Appreciate that most of the food is served (instead of a free-for-all germ exchange in the buffet area). We had a lunch in the Pinnacle Grill - what a bargain at $10 for a super lunch! The pizza and burger offerings were very nice. Liked they were made to order versus getting a piece of pizza that might have been lying under the heat lamp for a while. Also like that ice cream was served (versus self-serve machines) - ate way too many waffle cones! We had some B,L,Ds in the MDR and all meals were great. Finally, we ordered coffee and some food from room service from the breakfast menu. Quick in delivery and got what we ordered. Entertainment - good. The ship's singers and dancers did a good job with better than average costumes. Wow, the couple that did a tango dance was wonderful. The "bar entertainment" was nice - good mix of offerings and good locations. However, please note the ship is very laid back and there just isn't a lot going on. No sail away party, no big screen on the pool deck blasting away constantly - simply not a lot of noise. We LOVED it, but some we talked to were surprised at the lack of action (first time HAL cruisers that didn't research before hand). Oh, almost forgot, I very much enjoyed the America's Test Kitchen classes. I wasn't looking to become a certified chef after attending the classes (some say the classes are too pedestrian for "real" cooks), but she shared some good ideas and I appreciated having an alternative to port shopping talks. Shops - meh. While I don't go onboard to shop, I was surprised at the lack of buying opportunities, except for jewelry, liquor and cosmetics. Not a huge deal for us at all, but had we forgotten something (like toothpaste) or had our luggage been delayed, we would have been hurting for the basics. The $10 t-shirt sale had around 20 shirts (total) on offer. Just thought it interesting they don't tap into that revenue. Pool area - would have liked to had some loungers in the shaded area. However, there was always somewhere to sit, even on sea days. Also love the retractable roof. While we had good weather and it wasn't needed, it would be so nice to have in cooler climates or on rainy days. Why, oh why does Princess insist on building ships without indoor pool areas?! But this is a HAL review, and I give them props for keeping these older girls around that have these comfortable indoor areas. Transportation - We purchased transfers with HAL and used Luggage Direct, along with our airfare. There was some kind of glitch with Luggage Direct and long story short, we (and all that had it) didn't get our boarding passes and luggage tags until around midnight of the last cruise day. I think this was highly unusual (from talking with others) but still not a great way to end the cruise - in able to sleep until we got the luggage info. But all was well and we got to the airport on time and our luggage was waiting for us at our home airport. All in all, we really like HAL and the small ship experience. It is so nice to add another choice to our cruising options. Read Less
5 Helpful Votes
Sail Date: April 2018
As 3 star mariners, we have enjoyed many previous HAL cruises. On April 7th we made a quick decision to take the Veendam leaving FLL 4 days later. This last minute booking was to be our escape from the dismal grey of a never ending ... Read More
As 3 star mariners, we have enjoyed many previous HAL cruises. On April 7th we made a quick decision to take the Veendam leaving FLL 4 days later. This last minute booking was to be our escape from the dismal grey of a never ending Toronto winter. The beautiful stops in the Caribbean fulfilled our desire for warm days and nights and the peaceful feeling that the colours of the islands brings. The cruise aboard the Veendam left us deciding to look to other cruise lines in the future. Embarkation in FLL was very smooth, allowing us to our Verandah cabin on deck 6 prior to noon, make our way to a quick lunch, followed by unpacking at 2pm. Our 1st night offered us very little sleep, as there was constant rolling and banging heard above us. Early the following morning we were informed by the front desk that the noise was from the galley above us on deck 7, as they prepared food for the following day. I voiced my upset that this information was not offered to us at the time of booking this room. I was then given the requisite line "sorry .... there are no other cabins available in your category or better" Holding my ground and my temper, and advising this front line HAL employee that I needed a manager to confirm that we would have no choice but to spend the next 6 nights in a sleepless stupor; we were miraculously shown to a lovely aft cabin and assisted in our move to said cabin. Life here was lovely..... blissful . Until the air conditioning died. Maintenance measured the room temperature at 26 C !! Assurances that the AC would be promptly repaired were blatantly false. I called no less than 5 times over the course of a day ( Our day. Our vacation day. A day we were paying HAL for) No air conditioning resulted. Yet .... we were assured the AC problem was solved. Finally at midnight, still waiting for AC to kick in, I approached the front desk in a somewhat less than amused state. At 30 minutes past midnight we were given a room for sleeping above the engines that had AC but was so noisy we slept little. LESSON .... On this cruise we were offered either comfortable temperature in an inferior room OR quiet in the category we paid for ..... but apparently the two could not coincide. Oh and the two final at sea days,( those days when lounging at the pool is the activity most coveted on board), offered a dry swimming pool. ( only one pool on this ship) Yes apparently someone unfortunately lost their lunch in the pool on day 5. The pool was drained and left dry until 3 pm on the day before disembarking. Dining at the Pinnacle was pleasant. Then we disembarked. Read Less
1 Helpful Vote
Sail Date: April 2018
I took this cruise with the sole purpose of going to Cuba. Embarkation was easy and well organized. We got to the port rather early and after we filled out the all the paper work for Cuba, we were able to check in and board within 45 ... Read More
I took this cruise with the sole purpose of going to Cuba. Embarkation was easy and well organized. We got to the port rather early and after we filled out the all the paper work for Cuba, we were able to check in and board within 45 minutes. Once onboard, we noticed that the ship was extremely dated, that many of the plaques that were on the staircases were either missing or broken. The rugs were worn and the public furniture looked like it was from a different era. The pool area, although very clean, showed its age. there were numerous broken tiles in the main pool. And the pool was "policed" by a few passengers who made it their mission to complain if anyone was trying to have a good time, however it was ok when they broke the pool rules. The main dining room desing was atrosious! It was this mauve/purple gold that went out of style in the 80's. They still seat you with other passangers, however will do their best to seat you at your own table, if available. The back of the upper deck held two hot tub with large beds for tanning, along with 50+ lounge chairs..We loved it back here as it was nice an relaxing. However, a little music would have been appreciated. The staff was amazing. the bartender knew our names and our preferred beverages we were always being catered to. Our cabin steward Leo was exceptional! he made sure we were taken care of . He noticed on day 2 that we were only eating the bananas in the fruit basket, he made sure we had extra banana's and ice everyday. The food was very good and we liked the fact that they still served lobster tail on gala night in the main dining room! My sister and I, whom are in out late 30's, mid 40's felt like we were the youngest persons on the ship. The average age had to be late 60's and the ship catered solely to that age group. There were limited activities during the day, the free exercises classes were more like "sit and be fit" and the shows were the old review shows. We went to the nightclub at 10pm and there was only 10 people there!!! We were bored out of our mind! All in all we had a relaxing time but I will not go back on the ship again as it was very outdated and very limited activities during the day. This ship needs to be sent to pasture and needs to be replaced with a new ship with updated features Read Less
5 Helpful Votes
Sail Date: April 2018
Cuba cruise. Group of 6, family and friends. One Neptune Suit, one Vista Suite and one interior cabin. Embarcation went ok, usually they load the wheel chairs first. One of our party was disabled and used wheelchari assist. We were ... Read More
Cuba cruise. Group of 6, family and friends. One Neptune Suit, one Vista Suite and one interior cabin. Embarcation went ok, usually they load the wheel chairs first. One of our party was disabled and used wheelchari assist. We were the last to go on the ship. The ship was clean. One of my highlights on Holland is the Culenary Arts and the Microsoft classes. Both so interesting. Dinning was the best I have had on any of my 6 cruises. 3 on Holland, 2 on princess and one on Norweigan. Presentation and taste above the average for sure. Service the best!! The entertainment was average from what I have seen. Two entertainers other then the ship signers and dancers. Majic and comedy, Both great! And the ship singers and dancers were good just not memerable. As I already mentioned the Culenary Arts and Microsoft classes are the best. Seems drinks have gone up a bit, did not get a beverage package. And did not appear that the prices were the same everywhere . Ports were good, although our one disabled person booked a shore excurtion and it was a tender that we did not see on the cruise site prior to the cruise. She wanted to try but was just not going to make it. They would not refund, we understood somewhat. The service was an A+ in every aspect! Every employee always made eye contact and has a friendly Hello. All services were kind and friendly. Best service by all . Just out of their control to fix air conditioning on an aging ship! I do not think we will be do Holland again, for sure not on the Veendam! On my other Holldand cruise, Amsterdam cruise, in a Neptune Suite , also had problems with air conditioning. Very disappointed ! Read Less
9 Helpful Votes
Sail Date: April 2018
Do not book a cruise with Holland America!! This was my 36th cruise and I have never before had a complaint. Air conditioning did not work in our cabin and customer service was full of lies about it. Lots of aft cabins had air ... Read More
Do not book a cruise with Holland America!! This was my 36th cruise and I have never before had a complaint. Air conditioning did not work in our cabin and customer service was full of lies about it. Lots of aft cabins had air conditioning problems and dealing with Holland America was a nightmare! For 3 days they kept telling us they were working on adjusting the airflow while we sweltered and were unable to sleep at night. Finally on the 4th day we were offered a box fan which did help a little. After that we had a nice suite that we could not use without stepping over cord to the only outlet in the cabin and maneuvering around the fan. SAFETY HAZARD!! Veendam is way overdue for a refurbish. Things are very tired, dirty, and nasty. I enjoy the smaller ships but this was not cruise worthy. Have no complaints about the service except for the front desk. Lies, lies, and more lies!! We heard from other passengers that they had the same problems on the previous cruise. Holland America knew there was a problem and we feel that we should have been notified at the beginning of the cruise. My daughter traipsed down to the front desk every day to negotiate with them to no avail. She finally got them to admit that on the last day that it could not be fixed and we were given a 25% refund. We don't feel that was sufficient but would have been given nothing without her efforts. Dining room service was very good. Waiters were attentive and fun. Staff on board was always friendly and helpful. Cuba was wonderful!! The shore excursion was great, our tour guide Guillermo was excellent and the Cuban people were very friendly and welcoming. You should definitely book a cruise or trip to Cuba but not through Holland America!! Read Less
10 Helpful Votes
Sail Date: March 2018
We thought we'd done all the right research prior to booking our cruise, obviously not. The only thing that didn't make this a completely miserable experience was the Ports and the company we traveled with. We ar grieved a little ... Read More
We thought we'd done all the right research prior to booking our cruise, obviously not. The only thing that didn't make this a completely miserable experience was the Ports and the company we traveled with. We ar grieved a little early on embarking day, no big deal to sit and wait but we waited and waited and waited...the ship wasn't ready so we waited ... 4 hours. Once onboard we made our way to the Lido deck because our lunch this far had been from vending machines at the port. I don't mind being served food, I find it safer than a bunch of people reaching in a buffet, but you had to ask 2-3 times for "more" than 10 pieces of lettuce, etc. The. To the room, it was as expected as an overview if only you could see the ocean given the dirty window! I'm not talking about some salt water, it was completely filthy. The room itself was clean, old and one power outlet (we asked for a power strip) but bed was comfortable and room stewards were great- they were the ONLY great thing about this cruise!! We were detoured prior to departure to Amber Cove vs. Cap Cana...that was fine as well, because we were getting such a late start. Amber Cove was very nice and a lot of fun actually, just no beach or any excursions to be offered. Have a drink and sit by the pool. Now, back to the ship...nothing to do, NOTHING...unless you enjoy playing chess in the library or reading a book in the corner this is not for you. There were six of us, all early Fortys and we literally went to bed at nine every night because of boredom. You can only go to the casino so many times and heaven forbid you'd want to eat past seven....they shut food stations down early every single day. So off to the room to order room service and wait an hour. Oh, and pay for food from the Dive In because it's after their hours. Can't get a drink at any of the ship bars because there's no one working. Literally NOONE WORKING during daytime hours! So be prepared to go to the crows nest in the front of the ship after four for drinks, otherwise good luck! I'm not a fan of Holland as you can tell. This was our third cruise and I've never been more disappointed. First and last time sailing with Holland! Wish I had something good to say, but I don't. If you don't want activities and like to sit in your room, book on this ship. The people and ship are all miserable. Read Less
1 Helpful Vote
Sail Date: March 2018
I chose this cruise specifically to be on board the Veendam. We cruised Alaska last year on the Zaandam, which is a sister ship to the Veendam. We enjoyed it much more than our Mexico cruise the year before on a much larger Carnival ... Read More
I chose this cruise specifically to be on board the Veendam. We cruised Alaska last year on the Zaandam, which is a sister ship to the Veendam. We enjoyed it much more than our Mexico cruise the year before on a much larger Carnival ship. There was nothing wrong with the Carnival cruise but it was very much a party ship compared to the last time we had cruised on Carnival about 12 years before. The Zaandam was our first HAL cruise and we very much enjoyed the more sedate attitude of the cruise. No obnoxious drunks or poorly supervised kids. The Veendam was great and I would absolutely cruise aboard her again. We had our 13 year old daughter aboard and it was her first experience with the teen program on the ship, and being over Easter there was a large number of kids on board (160). She made a couple of friends and enjoyed herself, but I think she is still young enough she would have liked the more structured atmosphere in the 9-12 age group but she wasn't allowed to go there anymore. It would be nice if HAL allowed an overlap between the age groups. Being 13 is very different from being 16-17, and she would have had more fun hanging out with 11 & 12 year olds. Not a big deal...in a year or two she will much prefer the teen Loft. I originally booked an inside cabin but eventually upgraded to a balcony vista suite. It was quite roomy and we very much enjoyed having a balcony. I know next time we cruise without a balcony we will miss it. We are from a small town so we are always impressed with the dining options on cruise ships. Everything was delicious, and the proportions were adequate without feeling like I was stuffed after every meal. Embarkation was the fastest we have experienced. Less than 45 minutes total. We had two sea days and we enjoyed the activities offered. Entertainment was not as good as on the Zaandam. Some of it was targeting an audience a couple decades older than us, but the singing and dancing was good. Sound could have been better. We played tennis for on board exercise. Plenty of time service opportunities on the Veendam. Service was excellent, although occasionally a little slow in the dining room. We had open seating so I think sometimes it was slow depending on which wait team we were seated with. We won this cruise so we only paid for the upgrade to a vista suite. Obviously great value for our money, but before we embarked I saw that inside cabins were down to $469pp so for 7 nights that's a great value. Read Less
1 Helpful Vote
Sail Date: March 2018
Last minute choice, good value, we have lots of good experience with Holland America. I don't know why someone would say beware this ship. She is not new, for sure, but well maintained. Staff was friendly and helpful. Ports ... Read More
Last minute choice, good value, we have lots of good experience with Holland America. I don't know why someone would say beware this ship. She is not new, for sure, but well maintained. Staff was friendly and helpful. Ports were great, for a typical caribbean 7 day cruise. The only issue we had was an excess of young children, often poorly supervised (BY THE PARENTS!!!) but that is the risk you take during spring break periods. I had a much worse spring break experience on a Royal Caribbean cruise a number of years ago. (Read: 13 year olds pushing ALL the elevator buttons every time, exiting after one floor, thinking that was very funny). Food was very good, typical Holland fare. Had a nice first day dinner at canaletto, which avoids the first day dining room hassles. We use the main dining room for all breakfasts, and had a lot of great table mates and interesting discussions. All in all a pretty good cruise. Read Less
1 Helpful Vote
Sail Date: March 2018
Booked after final deposit deadlines on a reach out from Holland America on a Casino offer. Accepted the offer for a Verandah Suite, and then several weeks later received an upgrade offer for the Neptune Suite, which we took. ... Read More
Booked after final deposit deadlines on a reach out from Holland America on a Casino offer. Accepted the offer for a Verandah Suite, and then several weeks later received an upgrade offer for the Neptune Suite, which we took. Embarkation: The Veendam arrived later than expected from the prior cruise, so when we arrived at 11:30am, most of the passengers were waiting in the hall, as boarding did not proceed until approx. noon or just after. It was not a long wait, but we had never experienced a wait in boarding in our 10 HAL cruises, so this was an exception. Cabin: SA009 on Navigation Deck (Deck 10). A standard Neptune Suite on HALs smaller ships with 575 sq ft of space including a pull out sofa, dressing room, and large deck with table/4 chairs, and two loungers. The new "suite" look for HAL had not been completed, and instead of having two sinks in the bathroom, there was one and an additional in the dressing area. Unlike Vista class ships, there was not a separate shower and tub, but instead a combined shower/tub combo. The decor was from the last revision (I believe 2009, I think) with the Hawaiian style prints in orange and browns and leather brown couch. My wife and I surmised that Veendam may be utilized soon for another Carnival brand line, such as P&O soon, which is why the Suite changes had not taken place yet. However, for being a 22 year old ship, everything was in fine working order and we especially liked the artwork in our cabin of large watercolors. The flat screen appeared to be the same size as my IPAD Pro (about 12-14 inches) was was what I would call - minimalist. Dining: We absolutely adore the Pinnacle, so we had pre-reserved every evening, except one in Canaletto for the Pinnacle. We dined at 7pm each evening and loved getting to know the staff, not only from breakfast each day in the Pinnacle, but also the same team in the evening. Ordering a la carte each evening, we worked our way almost through the menu by the end of the cruise. Service was impeccable and we appreciated getting to know most of our wait team. Lin was exceptional as the wine steward (now on to Nieuw Amsterdam) as we had brought a week's worth of wine on board, but she was eager to make recommendations based on what we had brought and shared. Entertainment: We were surprised that on Veendam, even with the venues similar to the Vista class - the branding of experiences was completely different. No Billboard, Lincoln Center or BBKings here, but the much more traditional entertainment at each venue. Also, we walked into several of the dance/singing shows and found the quality significantly below our expectations in pitch, movement and energy. While we had a great cruise, we found the main showroom entertainment not to our taste, and missed the branded experiences that HAL has moved to on other ships. A distinct exception was the America's Test Kitchen and EXC services, which were superb. Service: It is what HAL is known for, and we found that standards were maintained and exceeded. The Neptune attendants in Tyson and team were SUPERB and very ready to accommodate any need. Ports and Shore Excursions: Most of the ports on this cruise were the HAL or Carnival produced variety, with shopping centers, pools and bars in the port area (HMC, Amber Cove and Grand Turk) These were functional, but we especially enjoyed the cabana in HMC, and the "Tours with a purpose" to the Women's Cooperative Chocolate Factory in the Domincan Republic. Old San Juan on Easter Sunday was a highlight as well with many shops open as well as churches. The ship overall looks fantastic and has constant upkeep. We noticed this especially in the Thermal Suite, which looked like the day it was new and was FABULOUS. Great cruise to get away on a smaller ship with HAL, where we got to know our neighbors and saw people onboard multiple times to catch up. Read Less
2 Helpful Votes
Sail Date: March 2018
The other couple we went with like the Holland America Line very much. We are Celebrity Cruises but we said we would go since we wanted to go to Cuba. Check in was the easiest I have every had. The ship is very, very old and we were ... Read More
The other couple we went with like the Holland America Line very much. We are Celebrity Cruises but we said we would go since we wanted to go to Cuba. Check in was the easiest I have every had. The ship is very, very old and we were told it was going in for refurbishing in 2019 or it was being sold. We were late to two port by a couple of hours. I have never been late to a port before in all my cruising. Very disappointing. The staff was great and the food was good. The dancers were excellent and the shows were good and all entertaiment was very good. We were more than two hours late to our disembarkation port and it was very stressful since we had a plane to catch (but we just did make it). All the ports were great and enjoyed visiting on the islands we visited. Read Less
4 Helpful Votes
Sail Date: March 2018
A perfect cruise. We were in suite 018 - right opposite the Navigation Lounge. Medwin, the concierge, was very attentive, as were our cabin stewards. The food in the dining room was very good. After Key West, our next stop was ... Read More
A perfect cruise. We were in suite 018 - right opposite the Navigation Lounge. Medwin, the concierge, was very attentive, as were our cabin stewards. The food in the dining room was very good. After Key West, our next stop was Cozumel. Take a taxi from the ship - $13 one way - to Playa Uvas. $15 entrance fee which includes chair, snorkeling, ride in a boat and a free drink. It's a bit rocky entering the water but easy enough - I'm 71. I got a Blue Hawaiian. I'd advise not to have anything but bottled water to drink in Cozumel. That night I started to feel a little lightheaded and when I woke up the next morning - a sea day - I had a horrid headache with constant vomiting. The ship's doctor and nurses were excellent and determined quickly that I didn't have a virus. I had an IV for fluids, pain medication and anti-nausea medication. 3 hours later I was fine. The bill was $344 but my travel insurance will pay the claim. Later we met 3 other women who had a drink at Cozumel and were sick with chills and fever for 3 days - they missed Havana. In Havana we chose not to sign up with any of the ship tours. Instead we booked our driver and guide with www.oldcourtours.com. We met our driver and guide about 500 feet from where the ship docked and spent 6 hours touring Havana. Amazing. In an old convertible. We saw so much of Havana and stopped for lunch at an excellent place that the driver knew. I think it cost us about 240 CUC - the Cuban money you have to use in Cuba. Easy to change money before you exit the ship. I ran out of CUC and tipped the driver and the guide in dollars - you can do this and even use any currency in a private transaction but do change money for the CUC.. Havana is hopping at night with bars and restaurants open and music playing - right by the ship. Cuba is very safe - no police, no soldiers and no guns. Castro took them all away in 1966. The next day we stopped in Cienfuegos, Cuba. This time we did take a tour from the ship. We went to a garden and then lunch in a beautiful hotel outside by the pool which is right by the sea. Then a bit of time in Cienfuegos proper - we were lucky to see a music rehearsal in the theater in town and some free time. Bathrooms in Cuba probably won't have toilet paper so bring your own. We went tubing in Jamaica - a tour from the ship. The night before we arrived in Jamaica we all got a letter saying how dangerous Montego Bay was and we almost cancelled. Glad we didn't. We just didn't bring our phones and we had the best time. There are many opportunities where pictures are taken and you can purchase them at the end. Very relaxing tubing down the river. And very safe. In Grand Cayman there's a 7 mile beach. We got off the ship and piled into a big taxi and for $5/person we got to the beach. No admission fee but you do have to pay for a chair. There was a restaurant for lunch and plenty of water and snacks to buy from stands as well as home cooked rice and beans. The ship listed this tour as "difficult" - not the case. A lot of easy walking. I wonder what an "easy" tour is. I'm not a shopper - my friends are so I can't comment too much on shopping. The ship was supposed to dock at Ft. Lauderdale at 7:00 a.m. Due to high winds, it didn't dock until 9:40 a.m. My flight was at noon so while we were waiting I changed my flight to 2:30 for peace of mind. The $75 change fee will also be paid by my travel insurance but if you don't have travel insurance, Holland America will pay a change fee if the ship docks late. The trainer in the gym was not the best. He didn't seem happy to be there. The morning stretch class which is supposed to be half an hour was only 20 minutes; the same for the ab class. And one morning at ab class, he just lectured us about what kinds of food to eat and we didn't get to do any ab exercises. Dinner at the Pinnacle was excellent. The movies were current and shown at multiple times. The shows were fun. The ship is quite old and you have to watch some movies on a DVD. Our concierge got us the movies we wanted but I don't know how else to get them. But the ship is small so there are less people. Remember - the average age on a Holland America cruise is 104 so the ship is very peaceful with no loud music and no loud drunks. Read Less
Sail Date: March 2018
We like to tease ourselves with a cruise in February or March to escape the cold weather in Missouri, so we booked this cruise last spring. After reading some of the reviews over the past 9 months I was a little concerned about the ship ... Read More
We like to tease ourselves with a cruise in February or March to escape the cold weather in Missouri, so we booked this cruise last spring. After reading some of the reviews over the past 9 months I was a little concerned about the ship but that was all unfounded. The Veendam is a wonderful ship and I actually enjoyed it a little more that some of Holland America's larger ships as I didn't have to walk so far. The food on the ship was very good and the cabin was also good. We started off with 2 sea days but then we were in port at St. Thomas, St. Barts, St. Lucia, St. Johns (Antigua) and St. Croix all in a row. Then another sea day and HMC along with the Nieuw Amsterdam. With a second ship at HMC, it was little crowded, but we tendered ashore for a couple of hours and then went back to the ship. The personal on the ship were fantastic. I wouldn't hesitate to sail on this ship again. Read Less
Veendam Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.9
Entertainment 3.0 3.6
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 3.0 3.6
Shore Excursion 4.0 3.6
Enrichment 3.0 3.5
Service 3.0 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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